Jackson Hewitt Jobs

At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". Together we are highly passionate about what we do, and how we can help our clients. What you'll do here: The fulltime Office Administrator role will empower you to have the opportunity to provide valuable solutions and administrative support to clients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency, and customer service skills Present a professional, courteous, and confident demeanor via verbal and written communications. Take ownership in assisting, researching, resolving, escalating, and documenting customer and employee issues Respond timely, efficiently, and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued Utilize computer knowledge, software, databases, scripts, and tools appropriately Make sales or recommendations for products or services that may better suit client needs. Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer's next best action to take towards service completion. Required Qualifications 1- 3 years previous office experience Reliable, punctual attendance is a crucial function of the position Robust experience with MS Office suite (e.g., outlook, excel, word, ...etc.) High School Diploma/GED or equivalent related business experience preferred Strong problem solving and decision-making ability Excellent communication skills; including written and verbal Outstanding interpersonal and rapport building skills Strong time management and organizational skills Phone skills, including familiarity with complex or multi-line phone systems What will help you propel from the pack (Preferred Qualifications) College degree Strong Computer Skills and the ability to troubleshoot and diagnose IT problems In-depth knowledge and troubleshooting of hardware issues Prior experience with working in a fast-paced environment

Benefits: 401(k) 401(k) matching Company parties Employee discounts Flexible schedule Opportunity for advancement Training & development Wellness resources At Jackson Hewitt, and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. What you'll do here: The Sales and Marketing Manager supports the company with a variety of duties to include sales and marketing plans, research and development. Must be comfortable marketing to local businesses and clients face to face, zoom, email, text and phone, including cold calling if applicable. The position coordinates with the management team and must communicate effectively with area mangers of 5 states and 75 employees. Must feel comfortable creating and delivering a sales presentation and coaching other employees. This position has access to and regularly works with information of a sensitive, highly confidential nature. This position promotes the Jackson Hewitt brand through the delivery of superior customer service. Assist in company wide marketing plan and budget Set and evaluate and promote sales and revenue goals Train and coach regularly other employees on sales and techniques, overcoming objections Meet set-up deadlines to ensure office locations meet brand/marketing appearance standards in time for office openings. Coordinate and communicate effective with area managers and a team of up 75 employees in 5 states Assist in maintaining a clean and inviting workplace, this may include removal of trash, vacuuming, bathrooms, cleaning counters, etc. Assist leadership in personnel marketing and recruitment efforts, as needed. Creates and tests new sales and product opportunities in the accounting field Skills you'll bring for success: Good interpersonal and communication skills. Demonstrated ability in working in a fast paced environment Must be comfortable with computers and Word, Excel and PowerPoint. Sales experience preferred Sales management preferred Reliable transportation and a valid driver's license and insurance are preferred. Be coachable and ability to take constructive feedback Must be willing to travel 3-4 weeks per year Able to work in office 3-4 months a year (we have offices from Belen through all of Albuquerque and up to Santa Fe and Las Cruces, NM, southern CO and North Texas) and remotely from home at set times Flexible work from home options available.

Your Purpose: At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. Flexible Schedules Available: Day shift Night shift Weekends Weekdays Full-time or Part-time Are you: Looking to learn a new career and break into the tax industry? Someone who has gaps in their work history or is looking to boost their skills and resume? Someone who has been out of the workforce over the last year while at home with family? New to the workforce or with limited experience/education, but a willingness to learn? Retired and want to continue to make an impact? Someone without a college diploma? No problem! A Veteran or military personnel transitioning from the service? Part of a military family that moves often with deployments? A recent college graduate or current college student? A stay-at-home parent who needs a flexible work schedule? A gig worker or looking to add a second income? Bilingual? Bilingual candidates are highly encouraged to apply! What you'll do here: As a Seasonal Experienced Tax Preparer, you will be responsible for providing expert guidance, explaining, preparing, and completing accurate tax-related forms for clients, including multiyear, multistate, and year-end tax forms. You will also provide clients with IRS audit support. Complete E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies. Conduct face-to-face tax interviews with clients. Generate business growth, increase client retention, and offer additional products and services. Answer client calls via our national call center routing system. Answer tax related questions and provide future tax planning to clients in a timely fashion. Collection and processing of clients' payments while ensuring timely deposits. Marketing and business generation efforts. Support office priorities through teamwork and collaboration. Mentor and support teammates, providing guidance and in some cases acting as a lead. This position has access to and regularly works with information of a sensitive, highly confidential nature which requires a working knowledge of the business. Skills you'll bring for success: 2+ seasons of previous tax experience Experience completing individual, trust, &/or partnership tax returns Passion for providing extraordinary customer service Excellent communication and interpersonal skills Successful completion of the Jackson Hewitt Tax Knowledge Assessment Experience working in a fast-paced environment Strong attention to detail and accuracy Bachelor's degree in accounting or related field preferred Field Instructor, Remote Support, or Call Center certification a plus Tax planning and audit support experience preferred Bachelor's degree in accounting or related field a plus CPA or Enrolled Agent license is a bonus PTIN Certification: Yes Flexible work from home options available.

Job Title: Office Supervisor, Managed Operations Department/Business Unit: Managed Operations Reports to: District Manager, Managed Operations Status: Seasonal FLSA Status: Non-Exempt The Office Supervisor oversees the day-to-day operations of individual tax preparation offices. Reporting to the District Manager, the Office Supervisor is responsible for ensuring efficient operations, maintaining compliance, and delivering an exceptional customer experience. Responsibilities/Duties Office Operations Management * Manage the daily operations of the tax preparation office, ensuring adherence to company policies, procedures, and quality standards * Monitor office performance metrics, including revenue, productivity, and customer satisfaction, implementing strategies to improve efficiencies * Oversee staffing and scheduling, ensuring adequate coverage and optimal utilization of tax preparers and support staff * Maintain a clean, organized, and professional office environment, ensuring compliance with health and safety regulations * Coordinate and execute marketing initiatives for the designated office. Staff Supervision and Development * Recruit, train, and develop office staff, fostering a culture of customer service and continuous improvement * Provide ongoing coaching, feedback, and performance management to tax preparers and support staff * Conduct regular meetings and training sessions to ensure staff knowledge and skills remain up-to-date * Promote employee engagement, recognition, and career development opportunities Customer Service Excellence * Ensure exceptional customer service is delivered consistently, addressing customer inquiries, concerns, and complaints in a timely and professional manner * Monitor customer feedback and implement strategies to enhance the overall customer experience * Maintain a thorough understanding of Liberty Tax's products and services to effectively assist customers and promote additional offerings Compliance and Quality Assurance * Ensure strict adherence to all applicable laws, regulations, and company policies within the office * Conduct regular quality assurance checks on tax returns and client documentation to maintain high standards and minimize errors * Identify and mitigate operational risks, implementing appropriate controls and corrective actions * Maintain accurate and compliant records, preparing reports as required Financial Management * Manage office budgets, closely monitoring financial performance and implementing cost-saving measures as needed * Ensure accurate and timely reporting of financial data and adherence to accounting practices * Implement strategies to drive revenue growth and profitability for the office Qualifications: * Strong leadership, decision-making, and problem-solving abilities * Excellent customer service and interpersonal skills * Proficient in office management, budgeting, and financial reporting * Extensive knowledge of relevant tax laws, regulations, and industry best practices * Familiarity with tax preparation software and office productivity tools Education and Experience * Associate's degree in business administration, Accounting, or a related field; bachelor's degree preferred or the equivalent through a combination of education and related work experience. * 3+ years of experience in a supervisory or managerial role, preferably within the tax preparation or financial services industry Physical Requirements Position requires working at a desk for periods of time. Position may require lifting objects up to 20lbs. Work Environment The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. Employee Acknowledgement This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to request that additional or different tasks be performed. Liberty Tax Service is an equal opportunity employer.

Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Employee discounts Flexible schedule Free food & snacks Opportunity for advancement Training & development Wellness resources We are seeking a detail-oriented and organized Bookkeeper to manage client's financial records. The Bookkeeper will be responsible for maintaining accurate books on accounts payable and receivable, payroll, and daily financial entries and reconciliations. This position requires someone who is self-motivated, thorough, and able to handle sensitive financial data. The ideal candidate will work closely with the management team to provide financial insights and ensure that the company's financial health is maintained. Key Responsibilities: Responsible for daily transaction categorizations in clients' books, creating at least monthly financial reports (P&L and Balance Sheet at a min) and providing to clients, using mainly QuickBooks Online but possibly other tools as needed, requested Maintain and update financial records such as ledgers, balance sheets, income statements, and trial balances. Process accounts payable and receivable, ensuring timely and accurate payments and invoices. Manage payroll activities, including calculating employee wages, processing deductions, and filing payroll taxes. Reconcile bank accounts, credit cards, and other financial accounts on a regular basis. Prepare monthly, quarterly, and annual financial reports for management review. Ensure compliance with federal, state, and local legal requirements by studying new legislation and advising management on necessary actions. Assist in preparing for audits by providing necessary documentation and reports. Maintain a general understanding of applicable tax laws and ensure all tax obligations are met. Monitor cash flow and report on financial health to senior management. Record financial transactions and prepare adjusting journal entries as needed. Collaborate with tax preparers, accountants and financial advisors for more complex financial needs and for year end obligations. Qualifications: Proven experience as a Bookkeeper or in a similar financial role. Strong knowledge of basic accounting principles and financial practices. Proficiency in QuickBooks Online and other similar systems. Excellent organizational and time management skills. Strong attention to detail and high level of accuracy. Ability to work independently and handle multiple tasks with minimal supervision. Good communication skills for working with management and external stakeholders. Knowledge of federal, state, and local tax laws and compliance regulations. Education & Experience: High school diploma or equivalent required; an associate degree in accounting, finance, or a related field is preferred. Minimum of 2-3 years of experience in bookkeeping or accounting. Certification in bookkeeping (e.g., Certified Bookkeeper, QuickBooks Certification) is a plus. Work Environment: Primarily remote with some required in office time during the months of January-April May require occasional meetings or visits to clients if requested. Flexible work from home options available. Compensation: $18.00 - $23.00 per hour Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

At Jackson Hewitt, and its independently owned and operated Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. Flexible Schedules Available: Day shift Night shift Weekends Weekdays Full-time or Part-time The Greeter/Receptionist serves as the face of the Jackson Hewitt brand during periods of high client traffic/demand. This position interacts with and engages potential and existing clients by conversing and reviewing marketing materials to create interest in making tax preparation appointments. This seasonal role also supports other operational tasks such as appointment scheduling, answering the phone, and check distribution, when appropriate, to foster a positive and efficient client experience. What you'll do here: Greets all potential clients in a friendly and professional manner Engages in conversation with potential clients to share information about Jackson Hewitt's services, products, and promotions Offers promotional items to potential clients by walking the store floor (for our vendor partners) or marketing to other local businesses near storefronts Assists with scheduling tax preparation appointments Monitors client flow at the location and keeps clients engaged during periods of wait time Monitors client activity and takes initiative to answer phones or assist with check distribution by following established procedures when Tax Preparers are with other clients Skills you'll bring for success: Good interpersonal and communication skills Customer service or sales experience preferred High School Diploma/ GED, or equivalent related business experience Reliable transportation and a valid driver's license and insurance preferred Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

At Jackson Hewitt, and it's Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. Flexible Schedules Available: Day shift Night shift Weekends Weekdays Full-time or Part-time The Greeter serves as the face of the Jackson Hewitt brand during periods of high client traffic/demand. This position interacts with and engages potential and existing clients by conversing and reviewing marketing materials to create interest in making tax preparation appointments. This seasonal role also supports other operational tasks such as appointment scheduling, answering the phone, and check distribution, when appropriate, to foster a positive and efficient client experience. What you'll do here: Greets all potential clients with a friendly and professional demeanor Engages in conversation with potential clients to share information about Jackson Hewitt's services, products, and promotions Offers promotional items to potential clients by walking the store floor (for our vendor partners) or marketing to other local businesses near storefronts Assists with scheduling tax preparation appointments Monitors client flow at the location and keeps clients engaged during periods of wait time Monitors client activity and takes initiative to answer phones or assist with check distribution by following established procedures when Tax Preparers are with other clients Skills you'll bring for success: Good interpersonal and communication skills Customer service or sales experience preferred High School Diploma/ GED, or equivalent related business experience Reliable transportation and a valid driver's license and insurance preferred

Benefits: 401(k) 401(k) matching Company parties Employee discounts Flexible schedule Opportunity for advancement Training & development Wellness resources At Jackson Hewitt, and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. What you'll do here: The Sales and Marketing Manager supports the company with a variety of duties to include sales and marketing plans, research and development. Must be comfortable marketing to local businesses and clients face to face, zoom, email, text and phone, including cold calling if applicable. The position coordinates with the management team and must communicate effectively with area mangers of 5 states and 75 employees. Must feel comfortable creating and delivering a sales presentation and coaching other employees. This position has access to and regularly works with information of a sensitive, highly confidential nature. This position promotes the Jackson Hewitt brand through the delivery of superior customer service. Assist in company wide marketing plan and budget Set and evaluate and promote sales and revenue goals Train and coach regularly other employees on sales and techniques, overcoming objections Meet set-up deadlines to ensure office locations meet brand/marketing appearance standards in time for office openings. Coordinate and communicate effective with area managers and a team of up 75 employees in 5 states Assist in maintaining a clean and inviting workplace, this may include removal of trash, vacuuming, bathrooms, cleaning counters, etc. Assist leadership in personnel marketing and recruitment efforts, as needed. Creates and tests new sales and product opportunities in the accounting field Skills you'll bring for success: Good interpersonal and communication skills. Demonstrated ability in working in a fast paced environment Must be comfortable with computers and Word, Excel and PowerPoint. Sales experience preferred Sales management preferred Reliable transportation and a valid driver's license and insurance are preferred. Be coachable and ability to take constructive feedback Must be willing to travel 3-4 weeks per year Able to work in office 3-4 months a year (we have offices from Belen through all of Albuquerque and up to Santa Fe and Las Cruces, NM, southern CO and North Texas) and remotely from home at set times Flexible work from home options available. Compensation: $18.00 - $22.00 per hour Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

Your Purpose:At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. Flexible Schedules Available: Day shift Night shift Weekends Weekdays Full-time or Part-time Are you: Looking to learn a new career and break into the tax industry? Someone who has gaps in their work history or is looking to boost their skills and resume? Someone who has been out of the workforce over the last year while at home with family? New to the workforce or with limited experience/education, but a willingness to learn? Retired and want to continue to make an impact? Someone without a college diploma? No problem! A Veteran or military personnel transitioning from the service? Part of a military family that moves often with deployments? A recent college graduate or current college student? A stay-at-home parent who needs a flexible work schedule? A gig worker or looking to add a second income? Bilingual? Bilingual candidates are highly encouraged to apply! What you'll do here:As a Seasonal Experienced Tax Preparer, you will be responsible for providing expert guidance, explaining, preparing, and completing accurate tax-related forms for clients, including multiyear, multistate, and year-end tax forms. You will also provide clients with IRS audit support. Complete E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies. Conduct face-to-face tax interviews with clients. Generate business growth, increase client retention, and offer additional products and services. Answer client calls via our national call center routing system. Answer tax related questions and provide future tax planning to clients in a timely fashion. Collection and processing of clients' payments while ensuring timely deposits. Marketing and business generation efforts. Support office priorities through teamwork and collaboration. Mentor and support teammates, providing guidance and in some cases acting as a lead. This position has access to and regularly works with information of a sensitive, highly confidential nature which requires a working knowledge of the business. Skills you'll bring for success: 2+ seasons of previous tax experience Experience completing individual, trust, &/or partnership tax returns Passion for providing extraordinary customer service Excellent communication and interpersonal skills Successful completion of the Jackson Hewitt Tax Knowledge Assessment Experience working in a fast-paced environment Strong attention to detail and accuracy Bachelor's degree in accounting or related field preferred Field Instructor, Remote Support, or Call Center certification a plus Tax planning and audit support experience preferred Bachelor's degree in accounting or related field a plus CPA or Enrolled Agent license is a bonus PTIN Certification: Yes Flexible work from home options available. Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

Are you seeking an opportunity to join a firm with strong core values, that is committed to providing world class service for its clients, as well as to being a wonderful place to work? We are a fast growing, nationally recognized professional Tax Resolution services firm with our headquarters office in Jacksonville. Our growth has created an opportunity for outgoing, candidates to train to assist our attorneys and practitioners providing world class service to our clients. You will be cross trained in a variety of duties, including verification of documents and critical data as we investigate and research the client case and draft resolution strategies. You'll be communicating with Federal and State taxing authorities as well as with our attorneys and practitioners. You'll also be trained in mailroom responsibilities to ensure timely processing of all mail communication impacting client cases . All positions offer paid training. This is a part -time position but can grow into a full time career position if that is your long term goal. Full time employees enjoy a comprehensive suite of benefits as well as career growth opportunities As a part-time position, this can also be a great opportunity for College Students, Actors and Musicians, second family income earners, or anyone looking for stable and long term part time work with the ability to balance work schedule with your other interests. This role is hybrid in nature so you must reside in a reasonable commuting distance from our Jacksonville office. We will train an eager quick learner, good with numbers, great with people, with strong attention to detail. After a week of training we will set you up to work from home Starting compensation for this position is $14.00 per hour. You should have 2 years previous office experience and be tech savvy with office systems including Microsoft Office and great communications skills. A college education is preferred with an Associates or Bachelor's degree a plus. This position also requires bilingual fluency in English / Spanish IF YOU HAVE PRIOR TAX RELATED EXPERIENCE AND A PTIN THAT IS A PLUS For consideration apply / submit resume today

We are looking for someone who thrives in a welcoming, customer service-oriented environment with excellent communication skills. If you enjoy building strong relationships with clients, then look no further and apply today! Join our team as a Client Service Associate and be the friendly face for all those who visit our offices, ensuring exceptional client experiences and providing essential support. In this role, you will actively engage with clients, confirm appointments, follow up with past and potential clients, distribute marketing materials, and keep clients engaged during wait times. Join our team and make a positive impact on our clients' journey with us! No matter your work background or experience level, we welcome you to apply! Perks: Corporate discount program Opportunities for advancement within the organization or as a tax pro Tax preparation training Continuing tax education And More! What you need: Strong interpersonal and communication skills Experience in a fast-paced retail environment Basic computer proficiency and ability to troubleshoot Prior customer service or sales experience preferred, but not required Willingness to learn and grow in a customer-focused role If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

Calling all Experienced Tax Preparers! Join our team for an exciting opportunity that offers flexible schedules. This is a seasonal position working from December to April. Leverage your tax expertise, business background, and knowledge of tax laws to propel you to the next level. You will provide online remote assistance and exceptional client service while connecting with clients and preparers in a fun, fast-paced environment from the comfort of your own home. Don't miss out on this opportunity to make a difference for the hardest working! Perks: Flexible Schedule Options - Work that works for you! Corporate discount program Tax preparation training Continuing tax education Plus, you'll work in a fast-paced, innovative culture with an open and collaborative environment, and opportunities for advancement within the organization. Work from home! What you need: 5+ seasons of previous experience with Jackson Hewitt. Passion for providing extraordinary customer service. Excellent communication and interpersonal skills. Ability to thrive in a fast-paced work environment. Basic computer skills. Willingness to learn. Experience in Jackson Hewitt software. If you're looking for a rewarding opportunity to learn new skills and make an impact, apply today! This is a remote position. Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

Job Title: Office Supervisor, Managed Operations Department/Business Unit: Managed Operations Reports to: District Manager, Managed Operations Status: Seasonal FLSA Status: Non-Exempt The Office Supervisor oversees the day-to-day operations of individual tax preparation offices. Reporting to the District Manager, the Office Supervisor is responsible for ensuring efficient operations, maintaining compliance, and delivering an exceptional customer experience. Responsibilities/Duties Office Operations Management * Manage the daily operations of the tax preparation office, ensuring adherence to company policies, procedures, and quality standards * Monitor office performance metrics, including revenue, productivity, and customer satisfaction, implementing strategies to improve efficiencies * Oversee staffing and scheduling, ensuring adequate coverage and optimal utilization of tax preparers and support staff * Maintain a clean, organized, and professional office environment, ensuring compliance with health and safety regulations * Coordinate and execute marketing initiatives for the designated office. Staff Supervision and Development * Recruit, train, and develop office staff, fostering a culture of customer service and continuous improvement * Provide ongoing coaching, feedback, and performance management to tax preparers and support staff * Conduct regular meetings and training sessions to ensure staff knowledge and skills remain up-to-date * Promote employee engagement, recognition, and career development opportunities Customer Service Excellence * Ensure exceptional customer service is delivered consistently, addressing customer inquiries, concerns, and complaints in a timely and professional manner * Monitor customer feedback and implement strategies to enhance the overall customer experience * Maintain a thorough understanding of Liberty Tax's products and services to effectively assist customers and promote additional offerings Compliance and Quality Assurance * Ensure strict adherence to all applicable laws, regulations, and company policies within the office * Conduct regular quality assurance checks on tax returns and client documentation to maintain high standards and minimize errors * Identify and mitigate operational risks, implementing appropriate controls and corrective actions * Maintain accurate and compliant records, preparing reports as required Financial Management * Manage office budgets, closely monitoring financial performance and implementing cost-saving measures as needed * Ensure accurate and timely reporting of financial data and adherence to accounting practices * Implement strategies to drive revenue growth and profitability for the office Qualifications: * Strong leadership, decision-making, and problem-solving abilities * Excellent customer service and interpersonal skills * Proficient in office management, budgeting, and financial reporting * Extensive knowledge of relevant tax laws, regulations, and industry best practices * Familiarity with tax preparation software and office productivity tools Education and Experience * Associate's degree in business administration, Accounting, or a related field; bachelor's degree preferred or the equivalent through a combination of education and related work experience. * 3+ years of experience in a supervisory or managerial role, preferably within the tax preparation or financial services industry Physical Requirements Position requires working at a desk for periods of time. Position may require lifting objects up to 20lbs. Work Environment The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. Employee Acknowledgement This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to request that additional or different tasks be performed. Liberty Tax Service is an equal opportunity employer.

Benefits: 401(k) 401(k) matching Bonus based on performance Company parties Employee discounts Flexible schedule Free food & snacks Opportunity for advancement Training & development Wellness resources We are seeking a detail-oriented and organized Bookkeeper to manage client's financial records. The Bookkeeper will be responsible for maintaining accurate books on accounts payable and receivable, payroll, and daily financial entries and reconciliations. This position requires someone who is self-motivated, thorough, and able to handle sensitive financial data. The ideal candidate will work closely with the management team to provide financial insights and ensure that the company's financial health is maintained. Key Responsibilities: Responsible for daily transaction categorizations in clients' books, creating at least monthly financial reports (P&L and Balance Sheet at a min) and providing to clients, using mainly QuickBooks Online but possibly other tools as needed, requested Maintain and update financial records such as ledgers, balance sheets, income statements, and trial balances. Process accounts payable and receivable, ensuring timely and accurate payments and invoices. Manage payroll activities, including calculating employee wages, processing deductions, and filing payroll taxes. Reconcile bank accounts, credit cards, and other financial accounts on a regular basis. Prepare monthly, quarterly, and annual financial reports for management review. Ensure compliance with federal, state, and local legal requirements by studying new legislation and advising management on necessary actions. Assist in preparing for audits by providing necessary documentation and reports. Maintain a general understanding of applicable tax laws and ensure all tax obligations are met. Monitor cash flow and report on financial health to senior management. Record financial transactions and prepare adjusting journal entries as needed. Collaborate with tax preparers, accountants and financial advisors for more complex financial needs and for year end obligations. Qualifications: Proven experience as a Bookkeeper or in a similar financial role. Strong knowledge of basic accounting principles and financial practices. Proficiency in QuickBooks Online and other similar systems. Excellent organizational and time management skills. Strong attention to detail and high level of accuracy. Ability to work independently and handle multiple tasks with minimal supervision. Good communication skills for working with management and external stakeholders. Knowledge of federal, state, and local tax laws and compliance regulations. Education & Experience: High school diploma or equivalent required; an associate degree in accounting, finance, or a related field is preferred. Minimum of 2-3 years of experience in bookkeeping or accounting. Certification in bookkeeping (e.g., Certified Bookkeeper, QuickBooks Certification) is a plus. Work Environment: Primarily remote with some required in office time during the months of January-April May require occasional meetings or visits to clients if requested. Flexible work from home options available.

At Jackson Hewitt, and its independently owned and operated Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. The role you play is critical to our success and together we are "Working Hard for the Hardest Working Americans". This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients. Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. Flexible Schedules Available: Day shift Night shift Weekends Weekdays Full-time or Part-time The Greeter/Receptionist serves as the face of the Jackson Hewitt brand during periods of high client traffic/demand. This position interacts with and engages potential and existing clients by conversing and reviewing marketing materials to create interest in making tax preparation appointments. This seasonal role also supports other operational tasks such as appointment scheduling, answering the phone, and check distribution, when appropriate, to foster a positive and efficient client experience. What you'll do here: Greets all potential clients in a friendly and professional manner Engages in conversation with potential clients to share information about Jackson Hewitt's services, products, and promotions Offers promotional items to potential clients by walking the store floor (for our vendor partners) or marketing to other local businesses near storefronts Assists with scheduling tax preparation appointments Monitors client flow at the location and keeps clients engaged during periods of wait time Monitors client activity and takes initiative to answer phones or assist with check distribution by following established procedures when Tax Preparers are with other clients Skills you'll bring for success: Good interpersonal and communication skills Customer service or sales experience preferred High School Diploma/ GED, or equivalent related business experience Reliable transportation and a valid driver's license and insurance preferred

At Jackson Hewitt and its Franchisees, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. Together we are highly passionate about what we do, and how we can help our clients. What you'll do here:The fulltime Office Administrator role will empower you to have the opportunity to provide valuable solutions and administrative support to clients, fellow employees and referral sources through the coordination and administration of the front office activities. The ideal candidate will have a background in an administrative role with strong computer proficiency, and customer service skills Present a professional, courteous, and confident demeanor via verbal and written communications. Take ownership in assisting, researching, resolving, escalating, and documenting customer and employee issues Respond timely, efficiently, and accurately to client inquiries, explain possible solutions, and ensure that clients feel supported and valued Utilize computer knowledge, software, databases, scripts, and tools appropriately Make sales or recommendations for products or services that may better suit client needs. Use multiple tools, knowledgebase, and communication skills to effectively research and provide accurate information with the goal of recommending the customer's next best action to take towards service completion. Required Qualifications 1- 3 years previous office experience Reliable, punctual attendance is a crucial function of the position Robust experience with MS Office suite (e.g., outlook, excel, word, …etc.) High School Diploma/GED or equivalent related business experience preferred Strong problem solving and decision-making ability Excellent communication skills; including written and verbal Outstanding interpersonal and rapport building skills Strong time management and organizational skills Phone skills, including familiarity with complex or multi-line phone systems What will help you propel from the pack (Preferred Qualifications) College degree Strong Computer Skills and the ability to troubleshoot and diagnose IT problems In-depth knowledge and troubleshooting of hardware issues Prior experience with working in a fast-paced environment Compensation: $18.00 per hour Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

Eres una persona amigable y acogedora, con excelente comunicación? Te desenvuelves favorablemente cuando puedes nutrir conexiones con clientes? Si es así, ¡tenemos una gran oportunidad para ti! ¡Buscamos personas cálidas y acogedoras con excelentes habilidades de comunicación! Buscamos a alguien que prospere en un oficio enfocado al cliente y que disfrute de fortalecer relaciones sólidas. Si este eres tú, ¡no busques más y aplica hoy mismo! Únete a nuestro equipo como asociado de servicio al cliente. Así puedes convierte en la cara amistosa que les brinda apoyo esencial a los clientes y se asegura que los clientes tengan experiencias excepcionales. Este empleo indica involucrarse activamente con los clientes, confirmar citas, hacer un seguimiento de clientes anteriores y potenciales. También distribuirás materiales de mercadeo y mantendrás a los clientes ocupados durante los tiempos de espera. ¡Únete a nuestro equipo y ten un impacto positivo con nuestros clientes! No importa su experiencia laboral o nivel de experiencia, ¡Presente su solicitud hoy! Requisitos: Habilidad de comunicación con clientes Experiencia en un empleo acelerado Dominio básico de la computadora y capacidad de solucionar problemas. Experiencia previa en servicio al cliente o ventas es preferida, pero no requerida Querer aprender y crecer en un rol centrado al cliente Beneficios: Pago por hora Programa de descuento corporativo Educación fiscal continua gratuita Además, trabajará en un grupo innovador y acelerado con personas de mente abierta y colaborativas, y oportunidades de progreso dentro de la organización. ¡Y más! Si está buscando oportunidades para aprender nuevas habilidades, ¡presente su solicitud hoy! Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

Benefits: Opportunity for advancement Training & development Your Purpose:At Jackson Hewitt, we provide an invaluable service in guiding our clients through the tax codes, rules, and processes. We do this with integrity, quality, and consistency. This is something that the vast majority of taxpayers don't receive from DIY or other assisted providers. We take pride in that. The role you play is critical to our success and together we are “Working Hard for the Hardest Working Americans”. This is our mission and it's a large part of why we work here. Together we are highly passionate about what we do, and how we can help our clients.Doing taxes is much more than filling in some forms. For most Americans, their tax return is the biggest single financial event of the year, and it can be quite an emotional experience. That's where you come in! We are here to ease their stress and provide expert customer service and tax knowledge. Flexible Schedules Available: Day shift Night shift Weekends Weekdays Full-time or Part-time Are you: Looking to learn a new career and break into the tax industry? Someone who has gaps in their work history or is looking to boost their skills and resume? Someone who has been out of the workforce over the last year while at home with family? New to the workforce or with limited experience/education, but a willingness to learn? Retired and want to continue to make an impact? Someone without a college diploma? No problem! A Veteran or military personnel transitioning from the service? Part of a military family that moves often with deployments? A recent college graduate or current college student? A stay-at-home parent who needs a flexible work schedule? A gig worker or looking to add a second income? Bilingual? Bilingual candidates are highly encouraged to apply! What you'll do here:As a Seasonal Experienced Tax Preparer, you will be responsible for providing expert guidance, explaining, preparing, and completing accurate tax-related forms for clients, including multiyear, multistate, and year-end tax forms. You will also provide clients with IRS audit support. Complete E-filing, provide printed copies of returns for clients to review, sign and e-file these forms to IRS and state agencies. Conduct face-to-face tax interviews with clients. Generate business growth, increase client retention, and offer additional products and services. Answer client calls via our national call center routing system. Answer tax related questions and provide future tax planning to clients in a timely fashion. Collection and processing of clients' payments while ensuring timely deposits. Marketing and business generation efforts. Support office priorities through teamwork and collaboration. Mentor and support teammates, providing guidance and in some cases acting as a lead. This position has access to and regularly works with information of a sensitive, highly confidential nature which requires a working knowledge of the business. Skills you'll bring for success: 2+ seasons of previous tax experience Experience completing individual, trust, &/or partnership tax returns Passion for providing extraordinary customer service Excellent communication and interpersonal skills Successful completion of the Jackson Hewitt Tax Knowledge Assessment Experience working in a fast-paced environment Strong attention to detail and accuracy Bachelor's degree in accounting or related field preferred Field Instructor, Remote Support, or Call Center certification a plus Tax planning and audit support experience preferred Bachelor's degree in accounting or related field a plus CPA or Enrolled Agent license is a bonus PTIN Certification: Yes Compensation: $15.00 - $18.00 per hour Working at Jackson Hewitt Jackson Hewitt is an innovator with nearly 6,000 locations, and we're on a mission to change the face of the tax industry. We are an industry-leading provider of full-service individual, federal, and state income tax preparation with offices across the country. Jackson Hewitt is always seeking to improve its financial products, promotions, and partnerships so clients get more. Taxes are fun (really!) Jackson Hewitt is proud to offer free tax training as well as continuing education for tax preparers across the country. With nearly 6,000 locations to choose from, there's likely a Jackson Hewitt location near you, including at your local Walmart store. Tax preparers have flexible scheduling and various rewards too. PTIN Certification: Yes By submitting this form, I hereby acknowledge that most Jackson Hewitt locations are operated by independent franchisees and not Jackson Hewitt or its affiliates. I further acknowledge that franchisees are independent employers and separate companies and employers from Jackson Hewitt Inc., and set their own employment policies and practices. Franchisees are the exclusive employer of their employees and as such are solely responsible for all employment-related matters and decisions in their locations. Specifically, with regard to employees of franchisees, such franchisees, and not Jackson Hewitt, will have exclusive control over all employment-related decisions, including decisions concerning hiring, firing, wages, conditions of employment, discipline, staffing, or any other day-to-day employment issue. Jackson Hewitt Inc. will have no obligation or right to control any franchise employment issue relating to employees of a Jackson Hewitt franchisee. By applying for a job at a franchise-operated location, I understand that the information I provide will be forwarded to the franchisee in order for that organization to reach out to me and process and evaluate my application. I acknowledge that Jackson Hewitt will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the relevant franchisee for information about its privacy practices. Any communications opt-out that I submit in any franchisee's job application process is specific to that franchisee and will not be communicated to any other entity.

Job Title: Office Supervisor, Managed Operations Department/Business Unit: Managed Operations Reports to: District Manager, Managed Operations Status: Seasonal FLSA Status: Non-Exempt The Office Supervisor oversees the day-to-day operations of individual tax preparation offices. Reporting to the District Manager, the Office Supervisor is responsible for ensuring efficient operations, maintaining compliance, and delivering an exceptional customer experience. Responsibilities/Duties Office Operations Management * Manage the daily operations of the tax preparation office, ensuring adherence to company policies, procedures, and quality standards * Monitor office performance metrics, including revenue, productivity, and customer satisfaction, implementing strategies to improve efficiencies * Oversee staffing and scheduling, ensuring adequate coverage and optimal utilization of tax preparers and support staff * Maintain a clean, organized, and professional office environment, ensuring compliance with health and safety regulations * Coordinate and execute marketing initiatives for the designated office. Staff Supervision and Development * Recruit, train, and develop office staff, fostering a culture of customer service and continuous improvement * Provide ongoing coaching, feedback, and performance management to tax preparers and support staff * Conduct regular meetings and training sessions to ensure staff knowledge and skills remain up-to-date * Promote employee engagement, recognition, and career development opportunities Customer Service Excellence * Ensure exceptional customer service is delivered consistently, addressing customer inquiries, concerns, and complaints in a timely and professional manner * Monitor customer feedback and implement strategies to enhance the overall customer experience * Maintain a thorough understanding of Liberty Tax's products and services to effectively assist customers and promote additional offerings Compliance and Quality Assurance * Ensure strict adherence to all applicable laws, regulations, and company policies within the office * Conduct regular quality assurance checks on tax returns and client documentation to maintain high standards and minimize errors * Identify and mitigate operational risks, implementing appropriate controls and corrective actions * Maintain accurate and compliant records, preparing reports as required Financial Management * Manage office budgets, closely monitoring financial performance and implementing cost-saving measures as needed * Ensure accurate and timely reporting of financial data and adherence to accounting practices * Implement strategies to drive revenue growth and profitability for the office Qualifications: * Strong leadership, decision-making, and problem-solving abilities * Excellent customer service and interpersonal skills * Proficient in office management, budgeting, and financial reporting * Extensive knowledge of relevant tax laws, regulations, and industry best practices * Familiarity with tax preparation software and office productivity tools Education and Experience * Associate's degree in business administration, Accounting, or a related field; bachelor's degree preferred or the equivalent through a combination of education and related work experience. * 3+ years of experience in a supervisory or managerial role, preferably within the tax preparation or financial services industry Physical Requirements Position requires working at a desk for periods of time. Position may require lifting objects up to 20lbs. Work Environment The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is not exposed to weather conditions. Employee Acknowledgement This is not necessarily an exhaustive list of responsibilities, skills, duties, requirements, efforts or working conditions. While this list is intended to be an accurate reflection of the current job, Liberty Tax Service reserves the right to revise the functions and duties of the job or to request that additional or different tasks be performed. Liberty Tax Service is an equal opportunity employer.