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Interviewer skills for your resume and career

Updated January 8, 2025

5 min read

Below we've compiled a list of the most critical interviewer skills. We ranked the top skills for interviewers based on the percentage of resumes they appeared on. For example, 15.4% of interviewer resumes contained telephone interviews as a skill. Continue reading to find out what skills an interviewer needs to be successful in the workplace.

15 interviewer skills for your resume and career

1. Telephone Interviews

Conducting a kind of marketing research on different individuals over the telephone is termed as a computer-aided telephone interview or a telephone interview. In a telephone interview, the respondent is given a questionnaire based on his credentials by the interviewer. The interviewer is required to answer the interview and judges him according to his verbal responses.

Here's how interviewers use telephone interviews:

Conduct telephone interviews asking respondents questions about their television viewing, radio listening, newspaper reading and internet usage habits.
Conducted various health related customer satisfaction telephone interviews with former hospital patients across The United States for market research purposes.

2. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how interviewers use data entry:

Administer carefully developed, field-tested questionnaires to respondents using a computer, survey response coding, and computer assisted data entry.
Utilized multiple call center support applications to efficiently assist customers and agents and data entry

3. Data Collection

Data collection means to analyze and collect all the necessary information. It helps in carrying out research and in storing important and necessary information. The most important goal of data collection is to gather the information that is rich and accurate for statistical analysis.

Here's how interviewers use data collection:

Conducted nationwide surveys, influencing over 50 Spanish-speaking and English-speaking participants daily to contribute to important market research and data collection
Research assistant, testing a new method of data collection using geographical and sociological information in Chicago.

4. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how interviewers use customer service:

Conduct underwriting interviews for life insurance companies providing results based upon company specifications all while providing superior customer service.
Participated in various surveys and explained the underlying purpose of each survey while delivering an excellent customer service experience.

5. Research Studies

Here's how interviewers use research studies:

Advised participants of risks and benefits of research studies by communicating research objectives and expectations, while maintaining confidentiality.
Innovated market research professional that applies quantitative and qualitative methodologies to conduct market research studies for health care organizations.

6. Conduct Surveys

Conducting a survey refers to collecting data and finding a consensus opinion on any topic or area of interest. These surveys provide more significant insights into people's views on a subject and can be used for development, marketing, or informational purposes. Conducting surveys is crucial to figure out how a product is doing in the market or what the general public thinks about a subject. The magnitude of these surveys can be as large as nationwide or worldwide. Surveys are also conducted in business settings to figure out which direction should be taken and in government bodies for fact-finding purposes.

Here's how interviewers use conduct surveys:

Conduct surveys over the telephone and data entry documentation of information gathered.
Conduct surveys in order to obtain information about children immunizations.

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7. Research Projects

Here's how interviewers use research projects:

Conducted surveys with respondents on marketing research projects from a specifically designed questionnaire according to project requirements.
Conducted extensive interviews of participants within a spectrum of diversified mental capacities for various policy research projects.

Select Skills To Add To Your Resume

Telephone Interviews

Data Entry

Data Collection

Customer Service

Research Studies

Conduct Surveys

8. Phone Interviews

Phone Interviews are a common requirement of the job market and are often the first level of interviews. This helps hiring managers narrow down a group of potential candidates to those they would like to meet in person. A friendly and approachable tone is best when conducting phone interviews in addition to general knowledge about the posted position.

Here's how interviewers use phone interviews:

Assisted Life Underwriters by scheduling phone interviews with future/new policyholders for verification on the life insurance policies originally applied for.
Completed bilingual and English medical insurance applications via telephone interviews for a single client company for the underwriting department.

9. Conduct Interviews

Conduct interview is the ability of an individual - the interviewer, to communicate formally or face to face with someone from whom the interviewer is gathering information. The interviewer controls the order of the questions and can ensure that all questions are answered. The purpose of conducting interview is to be able to assess the suitability of the candidate being interviewed for a specific position.

Here's how interviewers use conduct interviews:

Conduct interviews for prospective students to analyze technical understanding, communication skills, and emotional intelligence in respect to company's values
Conduct interviews with many clients about specific product information and develop statistical reviews for the contracting company.

10. Life Insurance

Here's how interviewers use life insurance:

Verified life insurance applications with prospective applicants and sent information electronically to underwriting department for final approval for insurance.
Conducted and documented personal history interviews with prospective life insurance clients utilizing telephone and personal computer including Microsoft Outlook.

11. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how interviewers use quality standards:

Learned skills for optimal time utilization and maximization of quality standards.
Maintained survey confidentiality and strict quality standards.

12. Public Health

Here's how interviewers use public health:

Inform and educate survey takers of importance of public health and importance of immunization and vaccination
Conducted telephone interviews for federally funded public health research.

13. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how interviewers use telephone calls:

Conducted surveys with participants- Inputted and collected data and statistics for the University of Cincinnati- Made telephone calls collecting responses from participants
Conduct out-bound telephone calls verifying and up-dating customer mailing information for top trade publications.

15. Computer System

Here's how interviewers use computer system:

Administered questionnaire to customers- Logged customer responses into the computer system- Communicated effectively with customers to gain information for market research
Follow scripted questionnaire verbatim to collect data needed and to enter responses accurately into computer system while speaking with participants.

12 Interviewer Resume Examples

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Willie Sanchez Interviewer Contact Information Phoenix, AZ (960) 555-8606 wsanchez@example.com Skills • Patient Demographics • Internet • Public Health • Emergency • Hipaa • Computer Software • General Maintenance • Complete Application • Research Projects • Telephone Interviews Employment History Interviewer 2017 - Present Peter D Hart Research Associates Phoenix, AZ • Log the respondents' answers into a computer system Call nationwide to get opinions on the specific quota • Conducted telephone interviews of doctorate holders on behalf of the National Science Foundation. • Completed telephone surveys upon the consent of the third party Provided exceptional customer service by answering any questions asked • Conducted high quality telephone interviews on behalf of U.S. government agencies as well as private organizations. Credit Interviewer 2012 - 2017 Peter D Hart Research Associates Phoenix, AZ • Log the respondents' answers into a computer system Call nationwide to get opinions on the specific quota • Conduct surveys with patients about recent hospital, doctor, and clinic visits. • Read scripted surveys while adhering to data collection and quality standards. • Call predetermined phone numbers to conduct surveys. Leasing Agent 2009 - 2012 Career Strategies Phoenix, AZ • Entered property traffic data in YARDI daily. • Explain terms and policies in lease agreements. • Executed and terminated lease agreements for all new and current residents. Education Bachelor's Degree Business 2006 - 2009 American InterContinental University Chandler, AZ


Michael Graham Interviewer Contact Info Chicago, IL (240) 555-0048 mgraham@example.com Skills Customer ServiceLoan ApplicationsRespaCross-SoldBankruptcyNew CustomersLoan DataGain CooperationData EntryQuality Standards Employment History Interviewer 2015 - Present NORC at the University of Chicago Chicago, IL • Performed telephone interviews on behalf of the Centers for Disease Control * Data Entry • Conducted face to face and telephone interviews with research participants for a study funded by the Center for Disease Control. Loan Interviewer 2014 - 2015 NORC at the University of Chicago Chicago, IL • Conducted face to face and telephone interviews with research participants for a study funded by the Center for Disease Control. • Conducted telephone interviews for the CDC Determined eligibility to participate in the survey Monitored and evaluated survey progress and performance • Conducted interviews and surveys to Decorate holders to obtain information on issues such as health care, employment, and education. • Conducted telephone interviews for various research driven projects to provide valuable information for University of Illinois- Chicago. • Helped homeowners with deed in lieu process giving clients another avenue to explore without foreclosure. • Face to face interview with customer to complete loan applications. Services Clerk 2012 - 2014 Walgreen Co Milwaukee, WI • Handle customer complaints and grievances patiently and effectively. Education High School Diploma 2012 - 2012


Logan Watson Interviewer Wichita, KS lwatson@example.com (340) 555-4578 Experience Interviewer 2020 - Present NORC at the University of ChicagoWichita, KS • Performed telephone interviews on behalf of the Centers for Disease Control * Data Entry • Interviewed Respondents face-to-face using a laptop computer, capturing health and medical information for data collection.. • Conduct surveys over the phone for statistical analysis. • Conducted social science research over the phone for various research projects. Mortgage Loan Interviewer 2010 - 2020 Planet FitnessAlbuquerque, NM • Determined the completeness of the loan applications and, if necessary, obtain further documentation from the lender/partner. • Managed all loan applications and processed documents for the underwriting department. • Processed loan applications and credit renewals Assisted staff with questions and/or problem solving techniques Desk Clerk 2009 - 2010 Planet FitnessAlbuquerque, NM • Check in guests, Provide excellent customer service, Clean, Handle customer complaints and any billing information • Clean windows; disinfect food preparation area, restrooms, and empty waste containers. Skills Telephone Interviews Front Office Guest Check-Ins Cati Laptop Computer Insurance Companies Data Analysis Computer System Job Seekers Underwriting Approval Education High School Diploma 2009 - 2009


Paul Sanders Interviewer Employment History Interviewer 2016 - Present Market StrategiesPortland, OR • Conducted telephone interviews Entered data promptly and efficiently Responded to customers questions promptly and professionally • Conducted telephone surveys regarding customer satisfaction or dissatisfaction with services received from our clients • Conduct outbound telephone interviews to customers for several different clients. • Conduct customer satisfaction telephone surveys for AT&T. Interviewer 2012 - 2016 NORC at the University of ChicagoMonterey, CA • Receive inbound and outbound calls Handle call volume 150-200 daily Conduct surveys • Perform telephone interviews in high volume call center. • Performed telephone interviews on behalf of the Centers for Disease Control * Data Entry • Conducted high quality telephone interviews on behalf of U.S. government agencies as well as private organizations. Translator 2010 - 2012 Language Line HoldingsMonterey, CA • Worked with large U.S. and global corporations, and U.S. and international government agencies. • Provide effective telephone interpretation services for various clients, such as CMS, BCBS, Cigna and Humana. • Translated simultaneously or consecutively into target language. • Provide Online translation and Interpretation services. • Well versed in providing first-person over-the-phone interpretation in order to facilitate communication. Education Bachelor's Degree English 2007 - 2010 University of California, BerkeleyBerkeley, CA Contact Information Portland, OR (630) 555-3074 psanders@example.com Skills Phone Surveys Health Care Telephone Interviews Target Language Online Internet Law Enforcement GPS Hindi Telephone Surveys


Jonathan James Interviewer Phoenix, AZ (540) 555-3766 jjames@example.com Skills Windows Reference Services Fhlmc JR Oclc Research Projects Communication Survey Questions Cati Conduct Surveys Employment History Interviewer 2019 - Present Peter D Hart Research AssociatesPhoenix, AZ • Completed Government research studies through telephone surveys Persuaded people to complete the research study Answered questions regarding nature of study • Conduct surveys in order to obtain information about children immunizations. • Collected unbiased information for multiple research projects ranging from universities to federally funded projects. • Conducted telephone interviews for market research for diverse topics including politics, environmental issues, and product surveys. • Conducted telephone interviews with consumers for public opinion polls and market research. • Submitted written reports of telephone interviews with Project Directors of The Early Reading First project. Mortgage Loan Interviewer 2018 - 2019 Bank of AmericaPhoenix, AZ • Interpreted, explained loan doc questions while educating on the loan status in order to attain client retention and satisfaction. • Maintained open lines of communication with all parties to obtain loan status information. • Identified solutions to mitigate losses based on borrower eligibility, property value, regulatory requirements, and investor guidelines. • Prepared mortgage loan applications by requesting, organizing, and processing loan documentation for underwriter approval Librarian 2017 - 2018 United ISDSan Bernardino, CA • Managed technical service staff of six employees. • Conducted studies to assess long-range budgetary issues with library materials allocation formula and serials acquisitions. • Participated in collection development, especially young adult collection. • Staffed reference desk for 180-attorney New York office of international law firm. • Provide customer service to children and their caregivers. • Utilized Dublin Core Metadata Standards, AACR2, LC Subject Headings, and LC Classification Schedules. Education Master's Degree Business 2016 - 2017 California State University - San BernardinoSan Bernardino, CA Bachelor's Degree Business 2013 - 2016 University of Central FloridaOrlando, FL


Jack Murray Interviewer Fort Worth, TX (250) 555-2713 jmurray@example.com Experience: Interviewer DSS Research Fort Worth, TX 2019 - Present • Called respondents to ask them to participate in surveys about their health care. • Conduct telephone interviews Record accurate responses Receive and transfer calls • Make outbound calls to the clients custimers to conduct surveys on their satisfaction with the services they have received. Clinical Interviewer DSS Research Fort Worth, TX 2017 - 2019 • Interviewed clients and documented their experiences with certain health care companies and doctors' offices. • Performed special testing procedures that required specimens to be sent to other labs. Desk Clerk United Parcel Service Hodgkins, IL 2016 - 2017 • Communicated customer complaints, requests and feedback to company management. • Researched and verified addresses on incoming packages via computer system. • Use UDC computer system to correct addresses and reroute packages. • Excel -Microsoft Office -Quickbooks -Scheduler -Inventory -Inventory Call Clerk -Customer Service -Telephone Operator -Handled All Documents Skills • Front Counter • Customer Orders • Diagnostic Interviews • Patience • Survey Questions • Service Desk • Employment Security • Valid Data • Data Entry • Social Science Research Education: High School Diploma 2016 - 2016


Keith James Interviewer Schaumburg, IL (210) 555-0922 kjames@example.com Experience: 2020 - Present Interviewer / The Nielsen Company / Schaumburg, IL • Received Reward for conducting Outstanding Telephone Interviews And Research via both phone and internet. • Used telephone communication techniques and resolved customers concerns 2019 - 2020 Interviewer / Westat / New York, NY • Contacted school principles to prompt them to complete surveys they were sent Performed mail out tasks • Conduct Interviews over the phone and gather information for current research projects, Interview Clients and collect information. 2018 - 2019 Canvasser / SEIU / New York, NY • Gained management experience by training and preparing community members to create clear and compelling messaging for various audiences. • Work on political campaigns by phone banking and door to door canvassing. • Worked in collaboration with employees, directors, Human Resources in a fair and impartial manner at all SEIU shops. • Shadowed experienced SEIU Organizers who provided mentoring and training. • Organized information and distributed this information to employees and various outside SEIU members. Skills: Research Projects, Community Outreach, Voter Registration, New Members, Different Neighborhoods, Door Sales, Labor Market Conditions, Telephone Surveys, Loan Applications, Collective Bargaining Agreements Education: 2018 - 2018 High School Diploma /


Thomas Cunningham Interviewer Portland, OR \| (610) 555-5937 \| tcunningham@example.com Work Experience Interviewer, Market Strategies - Portland, OR 2020 - Present Conducted telephone surveys to gather information in the telecommunications industry Entered relevant survey data Position Profile: Conducted telephone surveys for various clients regarding the use of consumer products. Conducted telephone interviews Entered data promptly and efficiently Responded to customers questions promptly and professionally Conduct surveys over the phone with business customers. Interviewer, McGraw-Hill Education - Monterey, CA 2019 - 2020 Interpreted and explained various survey research projects sponsored by federal agencies to the public. Performed professional interviews for research projects focusing on social policies Conducted telephone interviews for the CDC Determined eligibility to participate in the survey Monitored and evaluated survey progress and performance Entered answers, comments and pertinent personal information into computer database in a discreet and timely manner. Editorial Assistant, McGraw-Hill Education - Monterey, CA 2018 - 2019 Posted products and Highways magazine on website with HTML coding. Posted and reviewed content on magazine's Twitter and photo-sharing website. Managed daily deadline pressure while writing and editing articles and online pieces. Interviewed brides and wrote Real Weddings for both online and print. Received submissions; edited, proofread, and posted to the inside.jcu.edu website using our content management system, WordPress. Managed online calendar of events hosted city-wide using a content management system. Skills Conduct Surveys, Administrative Tasks, Gain Cooperation, Valid Data, Html, Online, Editorial Intern, News Stories, Data Collection, Telephone Surveys Education Associate's Degree English 2016 - 2018 University of California, Berkeley - Berkeley, CA


Deborah Harris Interviewer Chicago, IL (830) 555-7981 dharris@example.com Experience Interviewer, NORC at the University of Chicago, Chicago, IL 2016 - Present • Perform telephone interviews in high volume call center. • Conducted telephone interviews in connection with various federal government agencies. Market Research Interviewer, Maritz Holdings, Maumee, OH 2013 - 2016 • Conduct various telephone surveys and completions. • Conducted telephone interviews on behalf of major corporations. Associate Editor, Thomson Reuters, Philadelphia, PA 2003 - 2013 • Provided editing, design and layout for marketing materials for several industry-specific newsletters. • Write and edit news stories and profiles for online publication. • Worked with print, broadcast, and internet articles.Provided high number of articles in timely manner. • Interviewed local citizens for news stories. Skills • POP Culture • Daily Paper • Forensic Interviews • Job Descriptions • Research Department • Hipaa • UK • Freelance Writers • Emergency Room Patients • Market Size Education 2000 - 2003 Bachelor's Degree Journalism, University of Oregon Eugene, OR


Dorothy Stone Interviewer New York, NY \| (310) 555-3042 \| dstone@example.com Employment History: ABT Srbi - New York, NY 2020 - Present Interviewer • Work on Advanced Social Science Research Projects. • Utilized CATI Computer System for survey script and data collection. • Communicate on the phone with the general public. • Conducted telephone interviews for various research driven projects to provide valuable information for University of Illinois- Chicago. ABT Srbi - Hadley, MA 2017 - 2020 Credit Interviewer • Inputted research into data collection system - Utilized crisis resolution and refusal conversion techniques to maintain • Utilized CATI Computer System for survey script and data collection. • Conduct telephone surveys Survey people through randomly dialed computer system calls • Contacted prospective customers and conducted surveys using CATI. • Conducted telephone interviews of doctorate holders on behalf of the National Science Foundation. Travelers - Mansfield, CT 2012 - 2017 Translator • Interpreted calls between claim adjusters and Spanish speaking clients. • Work with all 3 Network Routing groups on procedures and process changes for trouble reporting. Skills: Emergency, User Manuals, Medical Records, Telephone Interviews, Target Language, Laptop Computer, Source Language, Research Projects, Patient Demographics, Unemployment Claims Education: University of Connecticut - Mansfield, CT 2009 - 2012 Bachelor's Degree Political Science


Benjamin Edwards Interviewer phone(610) 555-3148 addressColumbus, OH emailbedwards@example.com Experience 2017 - Present Interviewer Strategic Research Group · Columbus, OH • Conduct accurate, consistent and reliable data collection on studies following project-specific training instructions. • Conduct telephone interviews on marketing research projects. • Work on countrywide government and private industry contracted research projects ranging from advertising surveys to election polls. 2016 - 2017 Mortgage Loan Interviewer JPMorgan Chase · Columbus, OH • Work with internal and external customers on a daily basis. • Obtain mortgage loan applications from referral sources from: bank branch customers, existing clients and realtors. • Communicated with Foreclosure Departments to insure proper loan status and updating. 2014 - 2016 Desk Clerk Holiday Inn Express · Fayetteville, NC • Received the Employee of the Month Award for providing excellent customer service. • dispatch and guest service calls. Skills • Personal Information • Special Requests • Incident Reports • Computer Software • Side Sales • Prospective Customers • Patient Demographics • Respa • Customer Service • Communication Education 2014 - 2014 High School Diploma


Richard Garcia Interviewer phone:(990) 555-7509 email:rgarcia@example.com address:Fort Myers, FL Employment History Interviewer 2020 - Present ABT Srbi · Fort Myers, FL • Conduct interviews, gather information and collect urine samples from inmates. • Performed research interviews in Portuguese for the Massachusetts Department of Public Health and other organizations. • Utilized CATI Computer System for survey script and data collection. • Conducted telephone interviews with customers* Recorded accurate and thorough answers using computer software* Completed quotas in a timely manner Interviewer 2019 - 2020 ABT Srbi · Fort Myers, FL • Administered 40-minute survey on laptop computer. • Conducted interviews in home and by telephone; Data collection from consumers at program; Made phone calls to screen the consumers • Work on Advanced Social Science Research Projects. • Conducted telephone interviews on a variety of important topics to assist with data collection for public opinion research. • Conduct interviews on behalf of the Centers for Disease Control * Worked mostly on the National Immunization Study & National Flu Survey Mental Health Worker 2015 - 2019 SAN BERNARDINO MEDICAL GROUP · San Bernardino, CA • Perform therapeutic crisis intervention to manage crisis situations. • Peer guidance and interactions Staffing Reports Daily Shift Communication Logs Skills Direct Supervision CPR Survey Questions Mental Health Computer Database Role Model Cati Physical Condition Unemployment Claims Independent Living Education Master's Degree Psychology 2014 - 2015 California State University - San Bernardino · San Bernardino, CA Bachelor's Degree Psychology 2011 - 2014 Ashford University · San Diego, CA

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List of interviewer skills to add to your resume

The most important skills for an interviewer resume and required skills for an interviewer to have include:

Telephone Interviews
Data Entry
Data Collection
Customer Service
Research Studies
Conduct Surveys
Research Projects
Phone Interviews
Conduct Interviews
Life Insurance
Quality Standards
Public Health
Telephone Calls
Informed Consent
Computer System

CATI
Research Data
Outbound Phone Calls
Market Research Surveys
Customer Satisfaction Surveys
Computer Software
Social Science Research
Inbound Calls
Research Purposes
Telephone Numbers
Forensic Interviews
Telephone Surveys
Law Enforcement
Cold Calls
Medicaid

Medicare
HIPAA
Phone Surveys
Computer Database
Project Specifications
Hiv Testing
Customer Feedback
CDC
Nielsen
Health Surveys
Public Opinion Polls
Survey Objectives
Code Results
Market Research Interviews

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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