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Inside Sales Associate skills for your resume and career

Updated January 8, 2025

5 min read

Quoted Experts

Frederik Beuk,

Amy Rogan

Below we've compiled a list of the most critical inside sales associate skills. We ranked the top skills for inside sales associates based on the percentage of resumes they appeared on. For example, 13.0% of inside sales associate resumes contained inside sales as a skill. Continue reading to find out what skills an inside sales associate needs to be successful in the workplace.

15 inside sales associate skills for your resume and career

1. Inside Sales

Here's how inside sales associates use inside sales:

Provided inside sales and customer service support to ensure customer satisfaction, account retention and revenue generation.
Recruited and rehired as Senior Inside Sales Associate with additional responsibilities.

2. Sales Associates

Here's how inside sales associates use sales associates:

Supported outside sales associates by ensuring timely quotations and accurate order processing.
Assist Outside Sales Associates with picking and packing customer orders for delivery by the Associate or other shipping method.

3. Strong Customer Service

Here's how inside sales associates use strong customer service:

Provided strong customer service and a professional atmosphere to ensure customer satisfaction while performing counter sales.
Established strong knowledge of construction equipment and strong customer service orientation.

4. Sales Process

Here's how inside sales associates use sales process:

Organized customer database and detailed customer purchase history to streamline sales process for each specific customer.
Updated and maintained database records of customer contacts and communications as well as managed the sales process from prospect to customer.

5. Customer Satisfaction

Here's how inside sales associates use customer satisfaction:

Managed production scheduling* Coordinated logistics of timely delivery to job site* Assisted in achievement of sales goals and customer satisfaction
Interfaced with internal departments ensuring smooth process throughout sales cycle while achieving above average customer satisfaction marks.

6. Sales Floor

The sales floor is the area in a company or a business that is specified for retail activities or is designated as the selling area of the shop. A car showroom can be considered a sales floor, as it has cars in its display which are to be sold. A sales floor is generally crowded with sales assistants who are there to help you out while you can search and check out the products. Generally a sales floor has free access to the public and they can observe, view and get information about the product that is being sold.

Here's how inside sales associates use sales floor:

Developed ideas or plans for advertising merchandise displays for sales floor and windows.
Maintained stock levels on the sales floor and in the stockroom.

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7. Data Entry

Data entry means entering data into a company's system with the help of a keyboard. A person responsible for entering data may also be asked to verify the authenticity of the data being entered. A person doing data entry must pay great attention to tiny details.

Here's how inside sales associates use data entry:

Order and data entry under deadlines for products to be manufactured and delivered in as little as one day lead time.
Maintained data entry for invoices (average of 175-210/daily) as well as ensured the accuracy of parts and prices.

Select Skills To Add To Your Resume

Inside Sales

Sales Associates

Strong Customer Service

Sales Process

Customer Satisfaction

Sales Floor

8. Work Ethic

Here's how inside sales associates use work ethic:

Produced high-quality work in a timely and efficient manner; positive work ethic.
Self-motivated and self-disciplined with dedicated work ethic.

9. CRM

CRM stands for Customer relationship management and it is a complete process through which a business or organization monitors and administers its interactions with the customers. A process in which large amounts of data are collected through marketing via a company's website, polls, surveys, and other social media applications. The basic goal of CRM is to target the right audience for their product, and then fulfill their needs, to increase the sales and revenue of the company.

Here's how inside sales associates use crm:

Supervised customer experience and satisfaction with business accounts and returning customers through newly developed Customer Relationship Management (CRM) Program.
Captured and recorded customer information and sales activity data into CRM for successful pipeline and sales forecasting management.

10. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how inside sales associates use phone calls:

Answered phone calls from prospective buyers and input their bids accordingly, contacted the buyers when needed to finalize financial details.
Process an extensive amount of various correspondence, faxes, emails, and phone calls on a daily basis.

11. Plumbing

Here's how inside sales associates use plumbing:

Assist customers with needed plumbing parts and related supplies from commercial to individual home-owner plumbing repairs.
Increased in store sales in Appliances, Kitchen Cabinets, Electrical, and Plumbing Departments.

12. Product Knowledge

Product knowledge is the skill of having better information and knowledge about the product you are selling. Product knowledge is essential for the employees of the companies so they can communicate and inform the customers about the product. Having great product knowledge is essential for a better sales pitch and to give the customer a better and complete idea of the product that will influence him to buy the product eventually.

Here's how inside sales associates use product knowledge:

Developed and maintained positive relationships with customers through exceptional customer service and technical product knowledge.
Handled all administrative office duties including: answering customer inquiries via phone & email (trouble-shooting / technical product knowledge).

13. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how inside sales associates use outbound calls:

Exceeded weekly outbound calls volume and lead quotas by an average of 33% and 20%, respectfully.
Enhanced profit through both inbound and permission based outbound calls by utilizing persuasive sales and closing techniques.

14. Cold Calls

Cold calling is a kind of business solicitation from customers who didn't express interest in their product and services before. In this technique, a salesman conducts a call with potential customers with whom they haven't had a prior interaction. Cold calling can include phone calls or telemarketing. However, in-person visits like door-to-door marketing are also a type of cold calling

Here's how inside sales associates use cold calls:

Develop and grow pipeline opportunities-managed accounts through prospect qualification, cold calling, account penetration, negotiation and closing.
Warm and cold calls to small and mid-sized businesses offering consultative innovations and business development strategies.

15. Sales Orders

Sales orders, also called an "SO," refer to a document prepared by the seller and given to the customer. This document clarifies and confirms the product purchased, including specific details about the product like size, quantity, color, and price. Information pertaining to the shipping and payment of the goods is also commonly found on a sales order.

Here's how inside sales associates use sales orders:

Gather customer or production information to determine customer needs * Process sales orders or other transactions Identify potential customers.
Ensured continual delivery of unsurpassed customer service by processing sales orders with the utmost in accuracy and efficiency.

5 Inside Sales Associate Resume Examples

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Susan Sanders Inside Sales Associate Contact Information Dallas, TX (430) 555-5554 ssanders@example.com Skills • Purchase Orders • Medicare • Customer Sales • Financial Needs • Communication • Soft Count • Right Parts • Store Management • Project Management • New Financial Products Employment History Inside Sales Associate 2020 - Present Terminix Dallas, TX • Grow customer base through new sales leads and cold calling. • Provided ongoing support daily on each and every order, communication with shipping warehouse and customers. • Provided outstanding customer service at all times.. Inbound Sales Specialist 2018 - 2020 Bank of America Dallas, TX • Established relationships with existing customers and new customers Performed wire transfers to national and international accounts. • Opened and maintained customer accounts, enhancing branch sales by 25%. • Process or facilitate and monitor the processing of all unemployment claims through communication with 3rd party vendor. Counter Sales Person 2015 - 2018 The Home Depot Austin, TX • Maintain designated area (receiving and sales floor) to OSHA and company safety and cleanliness standards. • Retail Sales Lumber, including measuring and cutting wood. • Provide outstanding customer service, change prices and pack downs. Education Bachelor's Degree Business 2012 - 2015 Western Washington University Bellingham, WA


Emma Bell Inside Sales Associate Contact Info San Antonio, TX (970) 555-1894 ebell@example.com Skills POSPowerpointE-CommerceCounter SalesTravel ArrangementsOTBRetail LocationsWalk-In CustomersProduct KnowledgeProduct Development Employment History Inside Sales Associate 2020 - Present Medtronic San Antonio, TX • Provided efficient administrative sales support to District Managers, Sales Representatives, Clinical Specialists and Administrative Assistants. • Serve as primary point of contact for communication with sales reps and customers. • Prepare sales reports using the Becton Schantz system. Sales Representative/Assistant 2018 - 2020 Best Buy San Antonio, TX • Provide the highest level of customer service, personal appearance and punctuality. • Administered all POS(point of sale) opening and closing procedures. • Developed product knowledge in electronics. • Processed customer and product research as well as develop marketing plans for sales floor success. • Retail sales associated with promotion to Senior Sales Associate. Assistant Buyer 2014 - 2018 Whole Foods Market San Francisco, CA • Provide customer Service as well as product knowledge in Accordance to G.O.R.P. • Worked with quality control and receivers to maintain the highest quality standards. • Maintained monthly OTB by tracking receipts and negotiating discounts on late goods. • Discussed seasonal plans with buyers. • Assisted in product development by forecasting trends and styles. Education Bachelor's Degree English 2011 - 2014 University of California - Davis Davis, CA


Susan Sanders Inside Sales Associate Dallas, TX ssanders@example.com (430) 555-5554 Experience Inside Sales Associate 2020 - Present TerminixDallas, TX • Grow customer base through new sales leads and cold calling. • Provided ongoing support daily on each and every order, communication with shipping warehouse and customers. • Provided outstanding customer service at all times.. Inbound Sales Specialist 2018 - 2020 Bank of AmericaDallas, TX • Established relationships with existing customers and new customers Performed wire transfers to national and international accounts. • Opened and maintained customer accounts, enhancing branch sales by 25%. • Process or facilitate and monitor the processing of all unemployment claims through communication with 3rd party vendor. Counter Sales Person 2015 - 2018 The Home DepotAustin, TX • Maintain designated area (receiving and sales floor) to OSHA and company safety and cleanliness standards. • Retail Sales Lumber, including measuring and cutting wood. • Provide outstanding customer service, change prices and pack downs. Skills Purchase Orders Medicare Customer Sales Financial Needs Communication Soft Count Right Parts Store Management Project Management New Financial Products Education Bachelor's Degree Business 2012 - 2015 Western Washington UniversityBellingham, WA


Roy Myers Inside Sales Associate Employment History Inside Sales Associate 2015 - Present J. C. PenneyNew York, NY • Use set sell planners to set merchandise on sales floor. Customer Sales Specialist 2014 - 2015 AT&TMiddletown, NJ • Assist customers with purchase of wireless equipment, features, accessories, and bill payments. • Specialized in advanced issue resolution and problem solving in order to maintain customer relations and address equipment and billing concerns • Reset sales floor twice monthly according to merchandising team. Floor Care Specialist 2012 - 2014 EmblemHealthBronxville, NY • Maintained intradepartmental communication to ensure accurate auditing and reporting. • Initiated CPR and promptly alerted staff of a code blue situation if patientsdevelopedacute signs of cardiac arrest. • Performed total patient care and assigned tasks within multiple units on a rotating basis. • Attend patient needs, AM/PM care, assist RN as needed • Provide assistance/care to patients with daily personal care. Education Bachelor's Degree Business 2009 - 2012 Monroe CollegeBronxville, NY Contact Information New York, NY (960) 555-4609 rmyers@example.com Skills Customer Service Sales Goals Floor Care Customer Information Market Share Growth Sales Activities Emergency REP Patient Care Retail Sales


Christine Wood Inside Sales Associate Boston, MA (950) 555-7138 cwood@example.com Skills Store Management Repeat Business Slot Machines Bank Deposits Sales Floor Loss Prevention Table Games Purchase Orders Retail Sales New Customers Employment History Inside Sales Associate 2016 - Present By Appointment OnlyBoston, MA • Developed organization charts by cold calling and internet research, which contributed to 91% appropriate contract rate. • Administered all customer complaints and ensured timely resolution. • Maintained customer relationships with existing clientele and worked to increase customer satisfaction of the newspaper. Ticket Sales Representative 2015 - 2016 CUTCOBoston, MA • Interacted and advised customers in order to generate sales, recruited new customers through sample trials, created and assembled product displays • Maintained high level of involvement with customer base. • Demonstrate products and services to existing potential customers. • Maximized beauty product sales by developing customer relationships and thorough product knowledge through Business to Business commission based selling. Counter Sales Person 2008 - 2015 Macy'sBoston, MA • Restocked sales floor, displays and features to ensure maximum customer appeal. • Receive freight, merchandise products on floor, RTV damaged goods, organize sales floor & stockroom, price incoming merchandise. Education Bachelor's Degree Accounting 2005 - 2008 Northeastern UniversityBoston, MA

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What skills help Inside Sales Associates find jobs?

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What Inside Sales Associate skills would you recommend for someone trying to advance their career?

Frederik Beuk

Associate Professor of Marketing, University of Akron

Digital Literacy and AI are obviously on everybody's mind. The benefit for early career professionals is that these are skills they can use to differentiate themselves from more established professionals. Embrace these tools. At the same time, being an authentic storyteller that helps buyers envision the potential of your solutions can be an extremely powerful skill.

What technical skills for an Inside Sales Associate stand out to employers?

Amy Rogan

Assistant Professor of Teaching in Communication, The University of Findlay

I worked in journalism for 21 years. In my time as a newsroom manager the number one thing I looked for in an applicant was work ethic. I can teach you to write, shoot, edit, and everything else but I cannot teach work ethic. That is the number one skill graduates need as they enter the workforce. It's a skill that's in short supply and it's the foundation of any profession. It doesn't matter if there is a pandemic influencing the industry or if journalism is simply evolving, work ethic is the constant.
I stay in contact with other journalists still in the business and they echo that sentiment, along with the willingness to learn and to stay humble. Cultivate that passion that drives journalists to serve their communities by helping people stay informed and support our democracy.
Storytelling is the next most important skill. Whether it's in a tweet, a two-minute package for TV, or a 3-part series in the paper, journalists need to be able to tell a compelling story that keeps the attention of consumers despite the many other things vying for their attention. Know your audience, understand your story, and don't be afraid to ask questions. If not you, who will ask those questions?
Then of course, multimedia skills. Translating that great storytelling into compelling photos, video, audio will make a graduate that much more attractive to potential employers. At a recent conference I asked a panel of newspaper editors and publishers if an applicant has multimedia skills does that influence their ability to get a position. They all said--if you have multimedia skills your resume goes to the top of the pile.

What soft skills should all Inside Sales Associates possess?

Sonya DiPalma Ph.D.

Associate Professor, Chair, Academic Policies Committee, Director of MCOM Internship Program, University of North Carolina at Asheville

Be personable and a person someone wants to talk with and work with on a continuing basis. Listening and note-taking skills will be critical. Great employees listen well and ask good follow up questions. Be versatile and adaptable. If you find some downtime between projects, ask how you may help with another project.

Do you want to know more?

List of inside sales associate skills to add to your resume

The most important skills for an inside sales associate resume and required skills for an inside sales associate to have include:

Inside Sales
Sales Associates
Strong Customer Service
Sales Process
Customer Satisfaction
Sales Floor
Data Entry
Work Ethic
CRM
Phone Calls
Plumbing
Product Knowledge
Outbound Calls
Cold Calls
Sales Orders
Salesforce

Business Development
Inbound Calls
Outbound Sales
Digital Marketing
Lead Generation
Purchase Orders
Excellent Organizational
Customer Inquiries
Customer Orders
Customer Complaints
Account Management
Telemarketing
Sales Support
Customer Accounts
Sales Reps
Order Entry

Telephone Sales
HVAC
Sales Quotes
Inventory Control
Customer Issues
Trade Shows
Product Line
POS
Customer Relations
Counter Sales
Upselling
Sales Strategies
ISA
Lead Management
Processing Orders

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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