Information Technology Technician Jobs in Shaker Heights, OH

Title: Desktop Support Engineer Looking for 4+ Years of experience. Answer user inquiries regarding computer software or hardware operation to resolve problems. Oversee the daily performance of computer systems. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Develop training materials and procedures, or train users in the proper use of hardware or software. Refer major hardware or software problems or defective products to vendors or technicians for service. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Prepare evaluations of software or hardware and recommend improvements or upgrades. Confer with staff, users, and management to establish requirements for new systems or modifications. Modify and customize commercial programs for internal needs. Inspect equipment and read order sheets to prepare for delivery to users. Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a 9+ month contract position. We are looking for a solid PC Technician who can provide IT support, utilize Active Directory, and have excellent communication and customer service/customer experience skillset. This is an onsite position working 8am - 5pm. The qualified candidate will have the following skills: Windows OS MS Office Active Directory RDPs IT Support Customer Service/Customer Experience Excel experience preferred Advanced focus on attention to details Self-starter/Team player Highly adaptable Positive attitude/disposition If qualified and interested, please reply using the link below. Desired Skills and Experience Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a 9+ month contract position. We are looking for a solid PC Technician who can provide IT support, utilize Active Directory, and have excellent communication and customer service/customer experience skillset. This is an onsite position working 8am - 5pm. The qualified candidate will have the following skills: * Windows OS * MS Office * Active Directory * RDPs * IT Support * Customer Service/Customer Experience * Excel experience preferred * Advanced focus on attention to details * Self-starter/Team player * Highly adaptable * Positive attitude/disposition If qualified and interested, please reply using the link below. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

The Service Desk II role is primarily focused on helping end users with computer issues. The role is also responsible for deploying and managing computers, printers, phones, and other accessories. The Service Desk II role works closely with the rest of the IT team to resolve issues that end users have, improve documentation for the department and ultimately to help end users serve CHM Members as well as possible. The Service Desk II role also includes responsibilities managing some of the systems with less supervision than the Service Desk I role. What We Offer Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training Duties and Responsibilities Reporting to the IT Manager, the duties and responsibilities of the Service Desk II role include: End user support for onsite and remote computers, mobile devices. End user support for phone system and fax system. Deploy and manage computers. Install and configure workstation applications and accessories. Assist with computer moves. Assist with management of printers. Create and improve department documentation (SOPs and Standards). Assist with management of infrastructure systems and hosted systems. Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first. Help with vendor management activities for software and service providers. Work with other departments and teams as needed to achieve the goals of the organization. Be professional with users, leaders, and vendors. Treat them with kindness and respect. Desired Skills & Experience Minimum Requirements High School diploma. 2-5+ years of professional work experience in technology or another service-related field. Be able to lift and carry typical computer, monitor and printer devices. Core Competency Requirements Solid understanding of the Windows Operating System for workstations and laptops. Solid understanding of Microsoft Office. Solid understanding of mobile devices and configuration. Preferred Competency Requirements Experience deploying and supporting Mac computers. Experience supporting a phone system. Experience with Active Directory, File Server Management and Print Server Management. Experience managing users and mailboxes in O365. Experience with backup and restore solutions. Pay Commensurate with qualifications. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

$15/hour Must be 18+ At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also… Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries. Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices. Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices. Assist with configuration and testing of new hardware and software implementations. Some of our amazing perks and benefits: Paid training and FREE uniforms! FREE Admission to Cedar Point and other Cedar Fair parks! FREE tickets and discounts to local attractions! FREE tickets for family and friends! 20% discounts on food and merchandise! Employee-only ride nights, game nights, and FREE FOOD events! Responsibilities: Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy as we head into our 153rd year! As a member of our team, you'll… Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge and experience that will benefit your future. Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Cedar Point. Availability to include some weekdays, weekends, evenings, and holidays.

We are seeking a Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical assistance and support to our staff. This role also has an opportunity to learning / developing their scripting skills to assist with our workflow. Key Responsibilities: - Provide technical support to clients via phone, email, or in-person, troubleshooting hardware and software issues, and resolving technical problems efficiently. - Collaborate with the IT team to identify opportunities for automation and script development to improve workflow and productivity. - Document all technical solutions, procedures, and troubleshooting steps for future reference. - Assist in the installation, configuration, and maintenance of software applications and systems. - Comfortable working with a command line interface. - Building access control management - Able to shift working hours for vacation coverage Qualifications: - A+, Networking+, Security+ are a great bonus but not required - Excellent problem-solving skills and ability to troubleshoot technical issues independently. - Good communication skills with the ability to convey technical concepts to non-technical users. - Ability to work well in a fast-paced environment and handle multiple tasks simultaneously. - Experience with ticketing systems. - Python scripting experience is a plus - PowerShell experience is a plus - PowerBi is a plus

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Request you to feel free to contact us POSITION:DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years · PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer sat skills, organized and professional. · Experience in medical technology support a plus as well. Location: Avon OH, Euclid OH to Akron OH to Wooster OH. Etc Additional Information For more information, Please contact Shubham ************

IT Technician Greater Cleveland Area, OH No sponsorship available As the IT Technician, you will be responsible for assisting and resolving employees' problems with their computer hardware and software and assisting the IT Manager with any necessary projects as assigned. This position is required to be in office, with the potential for a hybrid work policy. IT Technician Responsibilities: Administration of Windows Server 2012 and above Experience with Office 365 suite of products Experience administering Exchange on-prem or Exchange Online Experience with accounting software preferred (CCH products ideal) Understanding of network fundamentals (TCP/IT stack, subnets, DNS, DHCP, VLANS, etc.) Familiarity with cloud concepts (Azure preferred) Experience troubleshooting/administering remote desktop services (or Azure Virtual Desktop) Customer Service skills are required IT Technician Requirements: Associate's or Bachelor's degree in IT, Computer Science, or similar preferred 1+ years of experience in a help desk setting 1+ years of experience of server administration One or more of the following certifications are highly valued: CCENT/CCNA MCSA/MCSA A+ (plus another certification) Network + AZ-900 Powershell experience is a plus How to Apply: If you are a visionary leader with a passion for enterprise architecture and a desire to drive innovation within our organization, please submit your resume and a cover letter outlining your qualifications and relevant experience to *****************************. Please include "Enterprise Architect Application" in the subject line. We look forward to reviewing your application. John Radcliff IT Recruiter at Emerald Resource Group Phone ************ Email ***************************** Web **************************** 1 Eagle Valley Ct #201 Broadview Heights, OH 44147 We are an equal opportunity employer. We value diversity and encourage candidates from all backgrounds to apply. **WHY EMERALD RESOURCE GROUP** We are more than just a talent scouting agency. We believe that the key to a company's success is its people, and our mission is to match exceptional candidates with exceptional companies. With over 25 years of experience, we have built a reputation as an industry leader in IT recruiting, working with a diverse range of clients from startups to Fortune 500 companies. This means more and better opportunities for you to take your career to the next level. Choose Emerald Resource Group for excellence in IT recruiting. Let's keep in touch! Twitter: @EmeraldRG LinkedIn: @Emerald Resource Group Facebook: @Emerald Resource Group **FOR HIRING MANAGERS - Are you struggling to find top IT talent for your team? Let us take the burden off your shoulders. Simply send us the job description for the open positions you're trying to fill, and our expert recruiters will work tirelessly to find the perfect fit for your company. Don't miss out on the opportunity to bring on exceptional IT professionals - contact us today!

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life. IT Operations Technician I Maintains, monitors, executes and contributes to the running of corporate computer systems including mainframe, mid-range, and distributed computing platforms. Conducts job processing, server monitoring, and problem resolution. Identifies and begins the resolution of hardware and software problems. Performs Helpdesk functions. IT Operations Technician II Maintains, monitors, executes, and contributes to the running of corporate computer systems including mainframe, mid-range, and distributed computing platforms. Conducts job processing, server monitoring, and problem resolution. Identifies and begins the resolution of hardware and software problems. Performs Helpdesk functions. IT Operations Technician III Oversees the operation and utilization of all Data Center computer systems. Operates and monitors mainframe, mid-range, open system platforms, and network topologies. Identifies and resolves hardware and software problems. Performs advanced Helpdesk functions and assists in department projects. IT Operations Technician IV Provides the technical expertise required in Production Services to ensure maximum utilization of hardware and software resources. Performs control function activities, performs production problem determinations and resolves moderately complex assignments within Information Systems Services (ISS) to ensure timey batch processing and meets service objectives. Performs in a leadership role by attending meetings, preparing user documentation, effective Helpdesk support and provides customer training to both users and Operations Technicians. Responsibilities IT Operations Technician I-IV System Monitoring Regularly monitor and maintain IT systems to ensure optimal performance and uptime. Incident Management Quick response to network issues or outages, following established protocols to troubleshoot and restore normal operations. Troubleshooting Diagnose and resolve hardware, software, and network issues by engaging the correct teams promptly. User Support Reset passwords and perform other roles as needed. Handle phone calls and help desk emails during Holiday and Off-Hours. Communication Gather information and communicate about all incident escalations to the entire IT team regarding ongoing incidents and other IT-related information. Accurately conveys technical information verbally and in writing to management, support staffs, clients, and vendors. Demonstrates the ability to determine the severity of the message and the appropriate level of response required. Security Ops Perform routine engagement in Defender Tools to help with phishing, email quarantine, and other alerts. Other Functions Stay current in knowledge of hardware, software, supporting tools, business flows and system methodology. Maintains adherence to ongoing Medical Mutual security and access procedures. Performs basic restart/recovery operations of abended jobs using ROBOT and GoAnywhere. Performs other duties as assigned. Monitors shift turnover by adequately transitioning the turnover process with complete and accurate documentation, effective discussion and conveying of the information to the oncoming shift. Contributes to a team effort by accomplishing relevant tasks as needed. IT Operations Technician I Education and Experience · Bachelor's degree in information technology preferred but not required · 1+ years in a prior Operations Management role or other IT Leadership Position preferred · Experience implementing complex technology changes to drive outcome in fast-paced environments · Experience working with senior business leaders to understand how business processes are supported by technology · Experience supporting Technology Operations, Incident Response, Service Management, or any combination · Experience in an Operations Center environment responsible for tier1/tier2 support and escalation Professional Certification(s): · Help Desk Institute (HDi) Support Analyst preferred · Microsoft desktop certifications preferred Technical Skills and Knowledge: · Demonstrates knowledge of technical terms and operation of tools utilized for evaluation of hardware and software problems for mainframe, mid-range and / or desktop systems and knowledge of computer components, programming concepts, file access methods, scheduling packages and software. ·

IT Operations Technician I-IV - (2400609) Description Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life. IT Operations Technician I Maintains, monitors, executes and contributes to the running of corporate computer systems including mainframe, mid-range, and distributed computing platforms. Conducts job processing, server monitoring, and problem resolution. Identifies and begins the resolution of hardware and software problems. Performs Helpdesk functions. IT Operations Technician II Maintains, monitors, executes, and contributes to the running of corporate computer systems including mainframe, mid-range, and distributed computing platforms. Conducts job processing, server monitoring, and problem resolution. Identifies and begins the resolution of hardware and software problems. Performs Helpdesk functions. IT Operations Technician III Oversees the operation and utilization of all Data Center computer systems. Operates and monitors mainframe, mid-range, open system platforms, and network topologies. Identifies and resolves hardware and software problems. Performs advanced Helpdesk functions and assists in department projects. IT Operations Technician IV Provides the technical expertise required in Production Services to ensure maximum utilization of hardware and software resources. Performs control function activities, performs production problem determinations and resolves moderately complex assignments within Information Systems Services (ISS) to ensure timey batch processing and meets service objectives. Performs in a leadership role by attending meetings, preparing user documentation, effective Helpdesk support and provides customer training to both users and Operations Technicians. Responsibilities IT Operations Technician I-IV System Monitoring Regularly monitor and maintain IT systems to ensure optimal performance and uptime. Incident Management Quick response to network issues or outages, following established protocols to troubleshoot and restore normal operations. Troubleshooting Diagnose and resolve hardware, software, and network issues by engaging the correct teams promptly. User Support Reset passwords and perform other roles as needed. Handle phone calls and help desk emails during Holiday and Off-Hours. Communication Gather information and communicate about all incident escalations to the entire IT team regarding ongoing incidents and other IT-related information. Accurately conveys technical information verbally and in writing to management, support staffs, clients, and vendors. Demonstrates the ability to determine the severity of the message and the appropriate level of response required. Security Ops Perform routine engagement in Defender Tools to help with phishing, email quarantine, and other alerts. Other Functions Stay current in knowledge of hardware, software, supporting tools, business flows and system methodology. Maintains adherence to ongoing Medical Mutual security and access procedures. Performs basic restart/recovery operations of abended jobs using ROBOT and GoAnywhere. Performs other duties as assigned. Monitors shift turnover by adequately transitioning the turnover process with complete and accurate documentation, effective discussion and conveying of the information to the oncoming shift. Contributes to a team effort by accomplishing relevant tasks as needed. Qualifications IT Operations Technician I Education and Experience · Bachelor's degree in information technology preferred but not required · 1+ years in a prior Operations Management role or other IT Leadership Position preferred · Experience implementing complex technology changes to drive outcome in fast-paced environments · Experience working with senior business leaders to understand how business processes are supported by technology · Experience supporting Technology Operations, Incident Response, Service Management, or any combination · Experience in an Operations Center environment responsible for tier1/tier2 support and escalation Professional Certification(s): · Help Desk Institute (HDi) Support Analyst preferred · Microsoft desktop certifications preferred Technical Skills and Knowledge: · Demonstrates knowledge of technical terms and operation of tools utilized for evaluation of hardware and software problems for mainframe, mid-range and / or desktop systems and knowledge of computer components, programming concepts, file access methods, scheduling packages and software. · Basic MS Office Skills including MS Access IT Operations Technician II Education and Experience: · Associates degree in Computer Science or related field. · 2 years progressively responsible work experience in computer operations, programming, or technical support. Professional Certification(s): · Help Desk Institute (HDi) Support Analyst preferred · Microsoft desktop certifications preferred Technical Skills and Knowledge: · Demonstrates knowledge of technical terms and operation of tools utilized for evaluation of hardware and software problems for mainframe, mid-range and / or desktop systems and knowledge of computer components, programming concepts, file access methods, scheduling packages and software. · Intermediate MS Office Skills including MS Access IT Operations Technician III Education and Experience · Associates degree in Computer Science or related field. · 3 years working in a large computer operations environment. Professional Certification(s): · Help Desk Institute (HDI) Support Center Analyst preferred. · Microsoft desktop preferred. Technical Skills and Knowledge: · Strong knowledge of technical terms and areas of tools utilized, for managing problems of hardware and software for mainframe, mid-range, and distributed systems. · Fundamentals of JCL, Open systems, Network and Server architectures. · Intermediate MS Office skills including MS Access. IT Operations Technician IV Education and Experience · Associates degree in Computer Science or elated field. · 4 years working in a large computer operations environment, experience in a mainframe, mid-range, servers, helpdesk, network and/or distributed computing. Professional Certification(s): · Information Technology Infrastructure Library (ITIL) foundations certification preferred. · Help Desk Institute (HDI) Problem Management) preferred. · Microsoft desktop certifications preferred Technical Skills and Knowledge: · Expert in operation of scheduling software, change management, project leadership, restart/recovery, JCL, DR, and other software utilized by the Data Center. · Advanced MS Office skills including MS Access. Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes: A Great Place to Work: Top Workplace in Northeast Ohio. Year after year we've received this recognition! On-site wellness center at most locations. Enjoy personal trainers, towel service, locker room, weight room, elliptical machines, and a variety of classes! On-site cafeteria serving hot breakfast and lunch, at most locations. Choices ranging from salad bar, made to order, hot and cold sandwiches, or a variety of entrees cooked fresh daily. Convenience store at most locations Employee discount program. Discounts at many places in and around town, just for being a Medical Mutual team member Business Casual attire Excellent Benefits and Compensation: Competitive compensation plans Employee bonus program 401(k) with company match and an additional company contribution Excellent medical, dental, vision, and disability insurance An Investment in You: Career development programs and classes Mentoring and coaching to help you advance Education reimbursement up to $5K per year About Medical Mutual: We strive to create peace of mind. Our customers can trust us to do things right and to help them get value from their health plan. We're the largest health insurer in Ohio and for over 85 years, we've been serving our members and the Ohio communities where they live and work. Medical Mutual is a Top Place to Work in Northeast Ohio with exceptional career opportunities that offer challenge, growth and a great work/life balance. We want talented, innovative, and driven people to help us continue to be the best health insurance choice of Ohioans and help make Ohio the best it can be! Our headquarter building is located in the heart of downtown Cleveland and we have multiple offices throughout the state. Join us at one near you! Primary Location: US-OH-ColumbusOther Locations: US-OH-BrooklynWork Locations: Brooklyn 100 American Road Brooklyn 44144Job: 7 - General StaffOrganization: IT InfrastructureSchedule: RegularShift: StandardEmployee Status: Individual ContributorJob Type: Full-time Job Level: Day JobJob Posting: Dec 10, 2024, 1:49:16 PM

This position resides on the EDI Application Tech team which provides second-level support for EDI's clients and call center personnel, resolving various technical issues with EDI Applications. Responsibilities: Provide second-level software support for EDI clients and staff. Research network issues, program errors, and Windows errors relating to Xpeditor Server performance. Assist with the testing of Xpeditor enhancements and bug fixes that are part of Xpeditor releases. Map client claim files in order to load into Xpeditor. Establish custom edits/converts using Xpressbiller software. Modify Xpeditor Reports per client requests. Assist with identifying product shortcomings and possible enhancements. Other duties as assigned. Qualifications: Associate's degree preferred Knowledge of EDI a plus Problem solving skills Strong computer skills Excellent verbal and written communication skills Ability to work in a fast paced environment Strong attention to detail - working with clients and internal departments Ability to set priorities Ability to maintain confidentiality

Department/Division: Information Technology Title: IT Support Analyst Status: Full-time, exempt Schedule: M-F, 8:30 a.m. to 5:00 p.m. Job Summary: The IT Support Analyst will provide first-tier and second-tier support to a diverse population of students, faculty, and staff. This individual is part of the Client Services team and serves as one of the initial points of contact for troubleshooting all IT-related issues, including hardware, software, passwords, campus printing and network access. They are responsible for following and making recommendations to methods, policy, procedures, and work-flow plans. This position is located at 20 Beech Street and reports to the Director of Client Services. Job Duties and Responsibilities: The following outlines the primary functions of the position and is not to be considered a detailed description of all inherent duties. Provide direct support to users requesting assistance with various devices, software utilization, campus printing and network connectivity. Answer support desk phone calls and provide walk-in support. Create, manage, install, and deploy computer images and software packages using Microsoft System Center Configuration Manager. Prepare, install, update and deploy virtual desktops and software packages using a virtualization solution such as VMware. Email support: reset passwords, unlock accounts, create mailboxes and user accounts. Use remote access software to diagnose or assist users with problems. Troubleshoot and configure hardware, software, mobile devices, encryption, cloud storage and internet browser issues. Accurately record, update, and document incidents and requests into campus ITSM system and employ appropriate escalation procedures for unresolved tickets for timely and successful resolution. Assist in maintaining a comprehensive knowledge base of user guides by ensuring that all necessary documentation exists and is up-to-date. Create documentation, training videos and participate in cross-training with other staff members. Assist with the hiring, training and mentoring of student assistants. Assist with monitoring critical support issues during off-hours, swiftly acting on trouble or service outage situations. Provide on-call support and staffing for special events as needed. Perform other duties as requested by the Director of Client Services, and CIO. Required Knowledge, Skills, & Abilities: Strong team player, excellent communication skills both written and verbal with a positive focus toward user experience. Ability to interact with a diverse population to resolve incidents and requests. Understands and values technology, keeps pace with industry practices, is eager to embrace emerging technologies. Proficient with the Administration of Microsoft System Center Configuration Manager, and VMWare virtual desktop. Familiar with Active Directory. Proficient with Windows 10, 11, and mac OS as well as Office 365. Strong technical aptitude with analytical, problem-solving, and troubleshooting skills. Able to identify problems, use good judgment, prioritize, take action, and provide solutions. Takes initiative without being prompted; utilizes strategic and innovative thinking. Qualifications: Associate's Degree or vocational preparation in Computer Science or Computer Information Systems is required. Bachelor's Degree Preferred. Relevant work experience in a technical support call center. Prior experience in an educational environment, preferably Higher Ed Valid driver's license and the ability to pass a background check. A personal smartphone with an active data, call, and text plan is required for work-related communications. Working Conditions and Physical Effort: Work is normally performed in a typical interior/office work environment. Must be able to lift and carry computer workstations and monitors a short distance. Must be able to work in an environment where a service animal is present. Compensation: A competitive wage plus a comprehensive benefits package that includes health and dental insurance, 12 days paid sick leave, 4 weeks paid vacation, 18 paid holidays, employer-paid long and short-term disability, 403(B) retirement plan, employer-paid life insurance, and tuition remission benefits for the employee, spouse, and dependent children. How to Apply: Review of complete applications will begin immediately and continue until the position is filled. Candidates should submit a resume and cover letter via the To Apply link on BW's Employment & Careers webpage: ***************************** Baldwin Wallace University is an EEO employer and educator. At BW, we support and encourage diversity in a variety of forms. We value and appreciate inclusive excellence in the classroom, within extracurricular activities, and we engage our community partners. Learn more at: ***************************

Objective The IT Technician role will provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer hardware or software. Will also provide technical support for servers and network equipment on a local and remote scale. Requirements Position Responsibilities Identifies, investigates and resolves users' problems with computer software and hardware Fields support calls, helpdesk portal, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns Follows end user issues through to completion to ensure resolution and end user satisfaction has been achieved. Consults with users to determine steps and procedures taken to identify and resolve the problem Documents and logs all contacts and actions into IT helpdesk Applies knowledge of computer software, hardware, and procedures to solve problems Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions Collaborates with other staff to research and resolve problems Arranges service by software or hardware vendors to repair or replace defective products Maintains knowledge of technology innovations and trends Performs other related duties as assigned Perform maintenance and updates on servers Perform maintenance and updates of networking equipment Assist in creating technical documents and training material Assist in network upgrades/maintenance Participates in off-site travel to plant locations and other required facilities Involvement in company work groups who plan direction of the Information Technology strategy, work processes and procedures Involvement in customer and company focus groups Experience and abilities with the following technologies required: Excellent verbal and written communication skills Excellent interpersonal and customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations Excellent analytical and troubleshooting skills with the ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems Professional and pleasant telephone manner Ability to explain technical issues to technical and non-technical employees and customers Proficient with Microsoft Office Suite and related software Proficient with or the ability to quickly learn an array of computer hardware and software Responsible, able to manage time effectively and work efficiently, both with or without direct supervision Team oriented Education and Essential Functions Degree in Computer Science or related field preferred but not required. At least two or three years of experience in customer technical support is highly preferred. Interpersonal skills, specifically working with co-workers, end-users, and management Dependability Accessibility Travel Travel required (sites to include but not limited to OH, MI, NC. FL) Behavioral Traits Willingness to work collaboratively within a team Customer focused, attentive and responsive Proactive and independent with the ability to take initiative Shows good judgement in difficult situations Organized with attention to detail Shows accountability for efforts and results This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice Mack Industries, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

Shift: 1st City: Solon, OH Swagelok, Northeast Ohio, USA Swagelok is a worldwide leader in industrial fluid systems-founded in 1947 on the merits of its revolutionary, leak-tight tube fitting. With customer-focused solutions and a passion for making high-quality products, the company serves industries requiring safe and efficient movement of liquids and gases. An approximately $2 billion company headquartered in Northeast Ohio, Swagelok operates more than 20 manufacturing facilities, and customers rely on local fluid system expertise through nearly 200 authorized sales and service center locations around the globe. Swagelok's values shape its dedication to customers, associates, and the community, and the company is consistently recognized for workplace excellence. Swagelok offers an immersive 12-week summer internship program that gives interns the opportunity to gain valuable hands-on experience through meaningful projects and develop both personally and professionally. Over the summer you'll combine what you learn in the classroom with applied work experience in Information Technology (IT). You will lead impactful projects that are focused on either continuous improvement, enhancing quality, optimizing cost-saving measures, or advancing safety measures of our processes and/or products. You will be challenged to apply and develop the technical and interpersonal skills needed to succeed for years beyond the internship experience. You will further improve your problem-solving skills and be encouraged to collaborate with other Swagelok associates. You will participate in a variety of activities over the summer including: networking, learning the business, Swagelok associate resource groups, facility tours, professional development, and volunteering in the community. You will have direct engagement with executives and leading experts in our industry. You will have an opportunity to participate in resume reviews and mock interviews to prepare you for future opportunities at Swagelok. As an Information Technology (IT) intern, you will have the opportunity to: Build knowledge of enterprise systems (e.g. SAP) Support corporate and IT projects with planning, design, development, implementation, documentation or testing Lead cross-functional projects across numerous IT departments Drive business value through regular collaboration with business partners Regularly provide updates on projects and issues Education and/or Work Experience Qualifications: Required: Must be currently enrolled in an undergraduate program; Bachelor's (undergraduate) degree program in Computer Science, Computer Engineering, or relevant field A minimum GPA of 3.0 Authorized to work in the United States Able to work 10-12 weeks consecutively during the summer Open to working in Solon, OH without relocation support Preferred: Education / experience with SAP ABAP programming language, .Net, C# programming, JAVA, web development, SQL, SQL Server, R, Python, SPSS, Power BI, PowerShell Project Management Swagelok provides a comprehensive package of valuable benefits called Total Rewards focused on health and wellness, compensation, retirement planning, and supplemental rewards. To apply: 1. Click ‘Apply Now' to the role of interest, upload your resume and complete the application. 2. Those that match our qualifications will be contacted to schedule a phone interview. Congratulations on taking the first step to Be Connected. Be Valued. Be You. Swagelok is proud to be an Equal Opportunity and Affirmative Action Employer. Applicants are selected without regard to race, ethnicity, creed, color, religion, sex (including pregnancy), age, national origin or ancestry, disability, genetic information, veteran/military status, sexual orientation, gender identity, or other protected characteristic under federal, state or local law Swagelok will make reasonable accommodations in compliance with the Americans with Disabilities Act of 1990,the Americans with Disabilities Act Amendments Act of 2008, and Ohio state law. This job summary is intended to be brief and does not list all the duties for this position. Nothing in this job description should be construed as an express or implied contract of employment. Swagelok is an at-will employer, which means that either party is free to terminate the employment relationship at any time, without any advanced notice, for any reason or no reason.

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. The Oracle Supply Chain Intern will gain experience in development and support of Oracle Supply Chain Management (SCM) modules and will also work with the Business and other technical teams in gathering requirements, learning Oracle development tools and standard and custom processes. The intern will be responsible for meeting project milestones, implementing solutions as well as testing their work. Key Internship Info: * Dates: Summer 2025 (May-August) * Location: Mentor, OH * Work Environment: Hybrid What You'll do as an Oracle Supply Chain Intern * Assist in the development and support of Oracle Supply Chain Management modules * Work on development tasks for projects and on production support tasks * Create documentation for change release * Work as a collaborative team member * Participate in team and project meetings The Experience, Skills, and Abilities Needed Required: * Currently enrolled in a Bachelors or Masters degree program with a major in computer science, information technology, or related field. Junior year requirements must be completed by program start (May 2025). Preferred: * Completion of courses in Database Management, Algorithms, and/or Data Structures * Experience in programming languages such as PL/SQL, Java, SQL, UNIX shell scripting * Previous internship experience in information technology, computer science, or related field STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries. If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours. Req ID: 47166 Job Category: Intern Location: Mentor, OH, US, 44060 Workplace Type: Hybrid STERIS Sustainability Life at STERIS

The Information Technology team is looking for an intern to help with day to day help desk requests to support our internal team. The IT Infrastructure Intern ensures end user technology is performing optimally. The person in this role supports the day to day operation of IT functions. They also lead new rollouts and make sure day one support of upgrades is complete and the users can perform their job functions. This is often a jack of all-trades position. Each day brings new challenges. The individual must have good customer service skills as well as an ability to quickly resolve issues and provide recommendations for long term solutions. This role requires someone able to remain patient and customer-oriented when troubleshooting. Essential Functions and Responsibilities: Manage the workload of service tickets entering the system by acting as the primary person resolving help desk issues and escalating cases when necessary to others on the team Act as the first responder on tier 1 phone support for issues requiring immediate attention Maintain an acceptable turnaround time between service ticket creation and completion Research and troubleshoot problems affecting infrastructure technology Keep accurate and up-to-date documentation Identify and suggest possible improvements to existing procedures Related Qualities: Our ideal candidate has the following qualities: Curious and eager to learn Open to constructive feedback Problem solving skills Ability to troubleshoot basic technical issues Organizational skills Keen attention to detail General technical skills Optimistic and positive attitude Strong communication skills Good understanding of Microsoft applications, including, but not limited to - Windows 10 and the office suite Requirements: Must be currently enrolled in college seeking a bachelor's degree relating to technology and have the ability to lift 50+ pounds (some aspects may require moving physical equipment and transporting it to different areas of the office).

Huntsman is seeking an IT Specialist - Business Applications - Manufacturing Central Apps supporting the IT Division located in The Woodlands, Texas. This position will report to the IT Manager Sr - Manufacturing Center of Excellence. In summary, as the IT Specialist, you will: * Lifecycle global or regional strategic applications. Maintain proper documentation of this life-cycling. Life-cycling includes but is not limited to * Planning and Requirements * Design from architecture designs * Testing and Deployment * Operations and Maintenance * Retirement * Rationalization * Stakeholder and business owner communication * Assist in the implementation of projects. * Communicate tactfully and effectively both verbally and in writing and maintains effective work relations with those encountered during the course of employment. * Follow the sun support during critical incidents. * Work closely with the customer, understanding the issues and requirements associated with their business processes, assisting them in evaluating viable options, and when appropriate, make recommendations on technology solutions or configuration changes. * Play a key role in the planning, designing, configuring, installing, training, unit testing, and commissioning of new technology solutions. * Ensure that all relevant standards with regard to data management, system security, data security, account management and change control are satisfied to maintain the integrity of the managed systems. Provide production support for assigned business systems including, maintaining data security and integrity, controlling user access, third and fourth level support, and coordinating with other technical resources to assist as necessary. * Any other items needed to ensure that the manufacturing technology team meets the needs of Huntsman as determined by MT management. Be flexible and adaptable to new instructions and/or dynamic organizational priorities is critical for job success. Qualifications You must possess the below minimum qualifications to be initially considered for this position. Preferred qualifications are in addition to the minimum requirements and are considered a plus factor in identifying top candidates. The candidate must have an unrestricted right to work for Huntsman in the United States. Minimum Qualifications * Associates Degree in Business/Computer Science and 5+ years of experience. * Or Bachelor's degree in Business/Computer Science and 3+ years of experience. * Experience in leiu of degree - 10+ years in like positions. Skills and knowledge * In depth level knowledge of the following technology areas: * Firewalls and cyber security best practices * Networks, subnetting, packet flow * Servers, storage, backups, high availability, fault tolerance * Backups and disaster recovery * Active Directory and Group Policy * Virtual Desktop technologies (Azure, VMware, etc.) * Automation tools and processes * PowerShell / scripting * Diagraming skills for system design artifact creation * Development and deployment of IT projects from MT Architecture designs * Database design, structured query language, tables, queries, field relationships * Some knowledge of: * Data lakes and data warehousing * Programming with various languages * Mobility Huntsman is proud to be an equal opportunity workplace and is an affirmative action employer. We provide equal employment opportunities (EEO) to all qualified applicants for employment, without regard to race, color, religion, sex, national origin, disability status, protected veteran status, gender identification, sexual orientation and/or expression or any other characteristic protected by law in every location in which we have facilities national or local. Please refer to ****************************************************** for Company's Data Privacy and Protection information. All unsolicited resumes presented by recruitment agencies are treated as pro bono information or service. Huntsman is aware of a scam involving fraudulent job offers. Huntsman does not make job offers until after a candidate has submitted a job application and has participated in a face-to-face interview. Please be advised that emails from Huntsman always end in "@huntsman.com" , and that any job offer that requires payment or requires you to deposit a check is likely a scam. If you have questions about any open positions at Huntsman, please visit our Careers website at ******************************************** Additional Locations: Arlington, Texas, Conroe, Texas, Freeport, Texas, Los Angeles, California, McIntosh, Alabama, Rock Hill, SC

Job Details Cleveland - Glenwillow, OH Full Time $20.00 - $25.00 Hourly SwingDescription The IT Support Technician will be the primary contact person for internal and external users seeking hardware and software technical support. Responsibilities will include interfacing with the customer to track, record, and document help desk requests and issues. The Desktop Support Technician will work with supported hardware including: desktops, laptops, tablets, handhelds, cell phones, printers and scanners. IT Support Technician Schedule: Schedule: Monday-Friday 3:00 PM - 10:00 PM Benefits Include: Medical, Dental and Vision insurance HSA Prescription drug coverage 401(k) Vacation time, personal days, and paid holidays Paid training & career development Workout facility Company events Typical Duties of the IT Support Technician: Provide support via telephone and email to diagnose and resolve problems while providing end user assistance and resolution to issues. Provide support for Microsoft operating systems, Microsoft Office Suite and other applications. Travel to our Columbus office and local drop lot locations to support as needed Escalate support requests as necessary following established procedures. Monitor support desk and telephone requests for Service Level Agreement (SLA) violations and escalates as required. Maintain technical logs and documentation according to departmental procedures. Assist management with a variety of specialty projects and assignments when required. Troubleshoot and resolve routine network issues, PC/laptop, switches/hubs, routers, connectivity, and computer peripheral devices. Plan and implement deployment schedules for applications, patches, and service packs at the desktop level. Provide after-hours coverage and support as needed. Qualifications Foundation Knowledge, Skills, and/or Abilities Required Associate's or Bachelor's Degree in an IT related field or a minimum of 1 year progressive work experience in a technical support role. Advance PC/laptop software knowledge and skills, including installation, configuration, and troubleshooting. Demonstrated experience working with computer systems and applications Demonstrated analytical ability to solve problems. Broad base of technical skills to clearly diagnose and solve problems relating to hardware and software issues. Effective interpersonal skills for interaction with all levels of staff, clients, vendors and consultants. Strong communication skills (both oral and written) and demonstrated ability to work as a team player. Detail-oriented, self-motivated and able to quickly adjust priorities and the ability to handle multiple tasks at the same time. Support mobile devices Preferred Qualifications: Help Desk, A+ or MCSA certifications are a plus. Strong computer, server, and networking skills. Proficiency in Windows operating systems, Microsoft Office, and G-Suite. Experience managing cloud-based services. AS400 Experience is a plus

$15/hour Must be 18+ At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also… Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries. Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices. Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices. Assist with configuration and testing of new hardware and software implementations. Some of our amazing perks and benefits: Paid training and FREE uniforms! FREE Admission to Cedar Point and other Cedar Fair parks! FREE tickets and discounts to local attractions! FREE tickets for family and friends! 20% discounts on food and merchandise! Employee-only ride nights, game nights, and FREE FOOD events! Responsibilities: Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy as we head into our 153rd year! As a member of our team, you'll… Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge and experience that will benefit your future. Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Cedar Point. Availability to include some weekdays, weekends, evenings, and holidays.