Product Support Specialist - WFH + Certification Bonus
Information Technology Technician Job 45 miles from New River
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****
Experience/Skills
TEAM / LEADERSHIP SKILLS:
You demonstrate a sincere desire for a quality customer experience
You have a team player attitude
You promote a positive work environment
You thrive in a fast-paced environment and handle change well
You have a collaborative approach to problem solving and like sharing feedback
You understand the value of your individual impact on the team and company's success
TECHNICAL / FUNCTIONAL SKILLS:
You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
You have experience with software troubleshooting abilities
You know how to modify your communication style to meet customer needs and tone
You possess customer service skills
You are able to simplify and communicate complex ideas to customers
You have the ability to diffuse situations with angry customers
You are comfortable in a training environment that includes watching self-paced training module videos
You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
You are willing to step-in as needed including answering questions from customers via chat
ANALYTICAL SKILLS:
You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills
ORGANIZATIONAL SKILLS:
You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
KNOWLEDGE / BACKGROUND EXPERIENCE:
You are a High School graduate
Preferably, you have basic knowledge of tax laws and tax concepts
Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary
BEHAVIORAL COMPETENCIES
You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
You are comfortable being on camera with your customers and understand the value of humanizing the interaction
You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions
You possess active listening skills and know how to ask probing questions to arrive at answers quicker
Operating Hours
Operating Hours: 8am to midnight EST ; Monday to Sunday
Required Minimum Hours: 30 hours per week
Peak Period:
April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
April 15, 2025: 8am-3am EST/EDT
$5 Turbo Bonus Boost per hour.
Applicable to all hours worked from April 9th to 15th.
Service Providers (SPs) must meet the required minimum of 30 hours per week.
Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Must reside in the USA
Must have passed background check and pass tech check in order to attend certification.
Must be on camera during certification.
Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
Service Provider (SP) must have the following Hardware Requirements.
Windows Computer (Mac and Chromebooks are not permitted)
Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Conflict of Interest
Cannot hold Gigs with Column Tax or any Intuit Vendors
Training Information
Duration
20 Hours
Price
$79.99 USD
Course Details
Technical Services Analyst Tier I
Information Technology Technician Job 23 miles from New River
Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best in class technology allows us to be an industry leader in the constantly evolving health care environment. Secure your spot now and take advantage of a unique career opportunity to advance your skills while working alongside a dedicated team of board-certified subspecialty radiologists. We can't wait to meet you!
As a Technical Services Analyst Tier I , you will respond to telephone calls, email and personnel requests for technical support. You will report directly to the Helpdesk Manager.
ESSENTIAL FUNCTIONS:
Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services.
Provides support to end users on a variety of issues.
Identifies, researches, and resolves technical problems.
Responds to telephone calls, email and personnel requests for technical support.
Documents, tracks and monitors the problem to ensure a timely resolution.
Has knowledge of commonly used concepts, practices and procedures.
Relies on instructions and pre-established guidelines to perform the functions of the job.
Works under immediate supervision.
Primary job functions do not typically require exercising independent judgment
Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services while providing excellent customer service.
Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment.
Adheres to policies, procedures, guidelines relative to departmental operations.
OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice.
BENEFITS: Your health, happiness and future matters! At SimonMed Imaging, we offer medical, vision and dental insurance, 401(k) eligibility, paid holidays plus PTO, Sick Time, opportunity for growth, and much more!
MINIMUM QUALIFICATIONS:
Education:
Associate's degree in a related area (preferred)
Experience:
0-2 years of experience in the field or in a related area.
PHYSICAL DEMANDS: This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking.
DRESS ATTIRE: Business Casual or scrubs dependent on department
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.
Technical Coordinator (Chemistry) - Banner Desert (Evening Shift)
Information Technology Technician Job 42 miles from New River
Primary City/State: Mesa, Arizona Department Name: Lab-BDMC Work Shift: Evening Job Category: Lab Find your Voice, Passion, & Purpose This position is responsible for a high level of technical knowledge and application of that knowledge to department testing, clinical relevance, and complex problem-solving skills. This position serves as a department resource and is responsible for assisting with department compliance with all pertinent laboratory accrediting agency and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA).
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards.
CORE FUNCTIONS
1. Performs all duties of MLS duties as defined by the department, at a high level of competency. Responsible for operational leadership and workflow oversight to the section/shift. Integrates comprehensive technical knowledge and clinical relevance into daily activity for the department. Responsible for complex problem solving of technical, computer, interdepartmental and quality issues. Under the direction of the Supervisor and/or Technical Director, responsible for implementation of system technical initiatives in their area of responsibility. Provides onsite supervision (determines schedules, manage day to day workflow and give input into an assessment or disciplinary action) in the absence of section supervisor.
2. Focuses on quality by reviewing records and assuring performance of all quality control and assurance procedures. Ensures that quality control and instrumentation maintenance records are kept and documentation meets standards of accrediting and licensing agencies. Assists the Supervisor, Administrative and Technical Directors, and Technical Specialist, in the implementation of new QC/QA polices and continuous quality improvement programs in accordance with the Quality System. Active in department and LSA/SQL System quality assurance activities. Monitors and ensures compliance with accrediting agency and regulatory requirements for the laboratory. Actively participates in preparation for on-site accrediting process.
3. Monitors, recognizes opportunities for improvement, and participates in improving the financial performance of the department and the SQL/LSA System to decrease costs, increase productivity, and improve service. Monitors inventory and brings related issues forward for prompt resolution. Assists with cost analysis models.
4. Assists with basic personnel oversight including participation in selection, training, developing, and providing coaching under the direction of the Supervisor or appropriate Director. Assists in new employee orientation, training and competency. Provides input for competency and annual assessments for employees in appropriate time frames. Actively involved in implementing and ensuring staff completion of competency program requirements. Self-directed and motivated to seek out opportunities to contribute to projects to help the department. Coordinates and is active in at least two special projects per year within the department or SQL/LSA System, along with other miscellaneous department duties.
5. Serves as a resource communication liaison for on-site and System issues. Provides access to other System resources when appropriate. Works closely with on-site management to integrate the area into other activities on-site. Interacts with co-workers with an emphasis on teamwork and a focus on customer service. Demonstrates preceptor and coaching skills and promotes a constructive environment that encourages learning and development. Demonstrates appropriate verbal and written skills.
MINIMUM QUALIFICATIONS
Bachelor's Degree in medical laboratory science/medical technology, OR
Bachelor's degree in chemical or biological science (transcripts may be reviewed to determine eligibility) AND certification (MLS or categorical).
Two (2) years' experience in nonwaived testing in the designated specialty/sub-specialty area.
Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility.
For certain specialty disciplines ONLY (Toxicology, HLA, HCTT, etc.) where no certification is available from a certifying agency, a bachelor's degree with one year of experience in that discipline is required.
PREFERRED QUALIFICATIONS
MLS Certification
Additional related education and/or experience.
EEO Statement:
EEO/Female/Minority/Disability/Veterans
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy PolicyRequiredPreferredJob Industries
Other
Information Technology Professional
Information Technology Technician Job 23 miles from New River
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
Data Center M&E Technician - 3rd Shift
Information Technology Technician Job 42 miles from New River
Our Client, a leader in commercial real estate and facilities/asset management is seeking to add a Mechanical/Electrical Technician to their Data Center team in Mesa, AZ. This individual will work with a growing staff of 15 in managing all things Mechanical/Electrical in a 40K square foot data center operating 24/7/365 at 36MW. This team assures upkeep, maintenance and advancement of a new state-of-the-art data center - built in 2020. The schedule for this role is 3rd SHIFT, Wednesday-Saturday (OR Sunday - Wednesday) 6pm-6am, with 3 days on and 4 days off and then 4 days on and 3 days off, AND does require some initial training on 1st shift. This role is based onsite, requires no travel, and pays $39-$42 per hour (15% shift differential for 3rd shift hours) with OT paid at time and a half AND a guaranteed 10% annual bonus. The role also includes a strong benefit package including generous PTO and full benefits. Relocation packages are available for qualified candidates.
This role:
Uses advanced skills to perform preventative maintenance and corrective repairs in a Data Center operation.
Delivers oversight of electrical and mechanical systems, including but not limited to: Universal Power Supply (UPS) systems, generators, chillers, Electrical Distribution, HVAC systems, Building Management Systems (BMS) systems, and CMMS Work Dispatching.
Perform daily site inspections of all Mechanical & Engineering (M&E) systems and technical equipment, including servicing and maintenance.
Complete assigned work according to established processes and procedures in accordance with Environment, Health and Safety Policies.
Ensure all safety processes and PPE requirements are followed. Also, ensure all regulatory requirements and quality standards are met.
Oversee third-party vendors, ensuring compliance with developed processes, procedures, and all applicable laws/regulations.
Accompany vendors on site visits on an as needed basis and ensure site standards are met.
Help create and develop work processes, Job Hazard Analysis reports, and SOPs for critical work with risk assessment.
Qualifications
High School Diploma/GED required
3+ years experience in mechanical or electrical engineering.
1+ years experience working in a Data Center Environment
Knowledge of emergency response/standby/call out activities and protocols.
Strong background in either HVAC or Electrical Systems
Background or knowledge of the following: Universal Power Supply (UPS) systems, generators, chillers, Electrical Distribution, HVAC systems, Building Management Systems (BMS) systems, and CMMS Work Dispatching.
Technical Support Analyst
Information Technology Technician Job 23 miles from New River
*Brooksource* *Fortune 200 Environmental Services Client* *On-site* *6 month contract* The Technical Support Analyst III provides advanced technical support to customers and internal digital personnel. This role involves handling non-standard issues, participating in project facilitation, analyzing new technology deployments, and offering technical direction to enhance efficiencies. The incumbent administers and analyzes digital systems and processes, contributing to troubleshooting and proactive maintenance efforts.
*Duties and Responsibilities:*
* Provide technical support for customers and other analysts, creating documentation for self-help support.
* Develop and deliver highly complex solutions and processes, implementing projects at an advanced technical level.
* Analyze and evaluate information systems operations, offering expert technical direction and recommendations for improvement.
* Act as a liaison with clients, vendors, and other technical digital groups, building and managing ongoing relationships with stakeholders.
* Coordinate solutions as needed and report on process and system performance.
* Assist with the restoration of digital services in locations impacted by catastrophic events.
* Conduct training for end-users, outside vendors, and less experienced staff.
* Facilitate software update distributions and provide after-hours call support when necessary.
*Supervisory Responsibilities:* May coach and mentor less-experienced personnel and act as a team leader on some projects.
*Qualifications:*
*Education and Experience:*
* Required: Bachelor's Degree in Computer Science, MIS, Business Administration, or similar field with five years of related experience. Alternatively, nine years of related experience may substitute for the Bachelor's degree.
* Preferred: Bachelor's Degree in Computer Science, MIS, or Business Administration with seven years of related experience.
*Certificates, Licenses, Registrations or Other Requirements:* None required. Preferred: MCP, ITIL, CCNA.
*Other Knowledge, Skills or Abilities Required:*
* Advanced knowledge or skills in computer/software installation, maintenance, and troubleshooting.
* Proficiency in Microsoft O365 applications, Teams/SharePoint, ServiceNow, basic server support, networking components, telephony systems, and disaster recovery procedures.
* Experience in scripting, program design, packaging, imaging, or similar tasks.
* Moderate knowledge of the waste industry.
* Leadership abilities, effective communication skills, confidentiality maintenance, and customer service excellence.
* Capability to lift up to 50 pounds.
_*About Eight Eleven Group:*_
_Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws._
Job Type: Contract
Pay: $24.00 - $30.00 per hour
Benefits:
* Dental insurance
* Health insurance
* Vision insurance
Compensation Package:
* Hourly pay
Schedule:
* 8 hour shift
* Monday to Friday
Work Location: In person
2025 I&T Technical Intern - Gilbert AZ
Information Technology Technician Job 47 miles from New River
RELOCATION ASSISTANCE: Relocation assistance may be available CLEARANCE TYPE: NoneTRAVEL: NoDescriptionAt Northrop Grumman, our employees have incredible opportunities to work on revolutionary systems that impact people's lives around the world today, and for generations to come. Our pioneering and inventive spirit has enabled us to be at the forefront of many technological advancements in our nation's history - from the first flight across the Atlantic Ocean, to stealth bombers, to landing on the moon. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to invent the future, and have fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an insatiable drive to do what others think is impossible. Our employees are not only part of history, they're making history.
At Northrop Grumman, our employees have incredible opportunities to work on projects and programs that impact people's lives around the world today, and for generations to come. We look for people who have bold new ideas, courage and a pioneering spirit to join forces to improve the present, invent the future, and have a lot of fun along the way. Our culture thrives on intellectual curiosity, cognitive diversity and bringing your whole self to work - and we have an endless drive to do what others think is impossible. Our employees are not only part of history, they're making history.
In this position, you will perform duties contributing to Integration and Test (I&T) activities for space vehicle systems and their supporting hardware. You could support and/or be responsible for developing test procedures, processes, software, support hardware designs etc. that adhere to the requirements for the space vehicle being tested. Tasks may include testing space flight hardware where it is expected that the systems under test are well understood and the test constraints and hazards identified to ensure the safety of the space flight hardware at all times. Test results will be analyzed and determinations made by the operator to ensure that the space flight hardware is both healthy and operating as expected. You must be knowledgeable in aerospace systems, spacecraft subsystems design, or mission operations. You will be working in a team environment where the team will be responsible for all I&T activities for the space vehicle being tested.
Basic Qualifications:
A candidate, regardless of age and hiring source, must meet ALL of the below criteria. The candidate must:
• Be enrolled full-time and pursuing an undergraduate or graduate degree from an accredited college/university AND graduating after August 2025
• Be majoring in a STEM degree
• Be available to work full-time (40 hours per week) for at least 10 weeks during summer 2025
• Be able to obtain and maintain a U.S. Government security clearance (U.S. citizenship is a pre-requisite)
Preferred Qualifications:
• Have an overall cumulative GPA of 3.7/4.0 or higher
NGB- Technical
Intern Pay Range:
Bachelor's: $21.75 to $26.75 per hour
Master's: $31.50 to $33.25 per hour
At Northrop Grumman, our internship pay rates are standardized and take into account three main factors: the anticipated graduation date of the individual, the cost of labor of the geographic location, and whether the internship is considered technical or administrative.
campusjobs
Salary Range: $1.00 - $1.00The above salary range represents a general guideline; however, Northrop Grumman considers a number of factors when determining base salary offers such as the scope and responsibilities of the position and the candidate's experience, education, skills and current market conditions.Depending on the position, employees may be eligible for overtime, shift differential, and a discretionary bonus in addition to base pay. Annual bonuses are designed to reward individual contributions as well as allow employees to share in company results. Employees in Vice President or Director positions may be eligible for Long Term Incentives. In addition, Northrop Grumman provides a variety of benefits including health insurance coverage, life and disability insurance, savings plan, Company paid holidays and paid time off (PTO) for vacation and/or personal business.The application period for the job is estimated to be 20 days from the job posting date. However, this timeline may be shortened or extended depending on business needs and the availability of qualified candidates.Northrop Grumman is committed to hiring and retaining a diverse workforce. We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. For our complete EEO/AA and Pay Transparency statement, please visit *********************************** U.S. Citizenship is required for all positions with a government clearance and certain other restricted positions.
IT Support Analyst
Information Technology Technician Job 38 miles from New River
Primarily responsible for supporting PCs, Printers, software, and networking technologies for AAM's corporate offices and managed communities. Configures the equipment and industry specific software to meet the needs of AAM, trains the customer on the solution, and documents the solution for ongoing support.
Position Responsibilities:
Partners with the Manager of IT Support and other team members to successfully complete hardware, software, and networking projects.
Ensure the efficiency of the company's computer systems/applications by consistently striving to improve developmental processes.
Responsible for providing technical support to contracted and non-contracted sites for desktop systems software, hardware, and network infrastructure.
Respond to requests for technical assistance by phone or email and logging the issue in a help desk management system.
Tracking issues to resolution and updating the internal knowledge base.
Escalate more involved problems to the appropriate teams.
Maintains passwords, data integrity, and file system security for the desktop environments.
Communicates technical information to both technical and non-technical personnel.
Recommends hardware and software solutions, including new acquisitions and upgrades.
Provides phone and in-person support to users in the areas of e-mail, LAN/WAN, printers, standard desktop images, and applications.
Serves as the initial point of contact for troubleshooting all IT-related problems, including hardware/software, passwords, Citrix, mail, and printer problems.
Act as a liaison between customers and technical escalation teams.
Clean, modify and repair computer hardware including monitors, keyboards, and printers
Local travel is required, must have reliable transportation.
Other related duties as directed.
Knowledge, Skills and Abilities:
Ability to handle multiple tasks simultaneously, establish priorities, and meet deadlines.
Comprehensive ability to identify problems and facilitate solutions.
Exceptional organization and tracking skills with a high attention to detail.
Ability to function efficiently in a high volume, fast-paced environment.
Ability to proficiently utilize computer programs and company software/database systems.
Superior customer service skills.
Ability to interact and work positively and effectively with staff at all levels.
Advanced communication skills (both verbally and written), and the ability to communicate with all levels of management and staff.
Ability to work collaboratively and cooperatively within the department as well as with other departments.
Physical Demands & Work Environment:
Lifting and carrying various computer components and printers.
Sitting, standing, and bending to accommodate the installation of various computer systems.
Sitting at a computer workstation in an office setting.
Periodic travel to and from on-site communities for computer installations and set-up.
Data Center IT Infrastructure Technician
Information Technology Technician Job 42 miles from New River
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals).
What you'll be doing
ESSENTIAL DUTIES & RESPONSIBILITIES
* Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks.
* Ability to manage assets for clients, including but not limited to preforming inventory audits, receiving and shipping equipment.
* Ability to coordinate technical tasks with internal groups and manage requests to resolution.
* Installation of cabling and cable organization per NTT or client standards, including labeling.
* Troubleshooting and diagnostics of enterprise level hardware.
* Perform replacement of DIMMs, hard drives, power supplies and other components within server, storage, and network devices.
* Ability to understand execute instructions provided by clients and internal groups.
* Perform commissioning and decommissioning of hardware.
* Installation of cross connects and ability to work with Telco carriers to troubleshoot circuits.
* Ability to install and troubleshoot CAT 5E, CAT6, single mode and multi-mode patch cables.
* Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
* Perform installation and maintenance on Power Distribution Units within client enclosures.
* Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
* Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system. Periodically join call bridges to troubleshoot and validate infrastructure related issues.
* Adhere to Change Control Processes and Standards
* Periodically provide corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from desktop technicians.
* Acts as communication coordinator and situation manager during any critical incidents call bridge events.
* Performs other duties as assigned.
* Support 3rd party vendor activities.
* Process all tickets within SLA guidelines and follow procedural requirements.
KNOWLEDGE, SKILLS & ABILITIES
* Previous experience working in a complex high availability data center environment is preferred.
* Working knowledge of data center processes and design (power, cooling, redundancy).
* Working knowledge of airflow management best practices.
* Working knowledge of computer hardware.
* Ability to provide and recommend solutions to internal staff and clients.
* Understanding of networking components and infrastructures.
* Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling.
* Familiarity with patch panels.
* Knowledge of copper and fiber cable testing equipment.
* Excellent troubleshooting and problem resolution skills.
* Able to operate material handling equipment - server lifts and pallet jacks.
* Ability to demonstrate effective team and interpersonal skills.
* Experience with Data Center incident resolution, asset management, and logistics.
* Critical thinking and decision making related to outage risk assessment.
* Regular, predictable attendance is essential for satisfactory performance.
* Strong understanding of servers, routers, network switches, and patch panels. Must understand how devices are interconnected and how to troubleshoot hardware and layer 1 connectivity issues.
* Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
* Experience with active directory, Office 365, and enterprise level ticketing systems.
* Experience with laptops, desktops, docking stations, and enterprise level peripherals.
* Experience with participating and supporting critical incidents (incident call bridges, communications, and administration of critical incidents).
* Understanding of console cables, basic network commands, and SSH/Telnet clients such as Putty.
* Must have the ability to communicate effectively both written and verbally.
EDUCATION & EXPERIENCE
* High School Diploma or GED required.
* 3-5 years of data center environment or help desk experience is required.
* CompTIA A+ certification or equivalent experience required.
* CompTIA Network + and BICSI Installer 1 certification preferred.
PHYSICAL REQUIREMENTS
* Physically assist in moving and racking equipment.
* Able to climb a ladder and work on a raised platform.
* Able to safely lift and move up to fifty (50) pounds.
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing.
* Must have the ability to move from place to place within an office environment.
* Must be able to use a computer.
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.
WORK CONDITIONS
* Data Center environment with varying temperatures and loud noises; extensive daily usage of workstation or computer. This position may require rotating schedule to support a 24/7 support schedule.
SPECIAL REQUIREMENTS
* Must work on-site; no telecommuting permitted.
* Must be comfortable working in a highly critical, fast paced environment with shifting priorities.
* Must possess a current, valid state-issued driver's license.
* Must be flexible in schedule to support department needs as needed. (Coverage for In-Fill type projects, PTO, sick leave, etc.)
* Must satisfactorily pass or complete any required client background checks or training.
This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $ 27.80 - $ 34.70 and is eligible for overtime pay in accordance to local state and federal 'Wage and Hour' requirements.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
Technical Support Specialist
Information Technology Technician Job 38 miles from New River
At BigTime Software, we believe that exceptional customer support is more than just solving problems-it's about empowering our customers to succeed. As a Technical Support Specialist in our Phoenix office, you'll be at the heart of that mission. Acting as a trusted guide, you'll educate and support our customers via phone, email, or chat. You'll be delivering an outstanding customer experience every step of the way.
If you thrive on solving challenges and love connecting with people, we'd love to hear from you! Join a team where your skills make a real impact, and your work fuels the success of thousands of firms worldwide.
Who is BigTime?
BigTime Software is the Ai-powered professional services platform enabling intelligent decisions and delivering profitable growth. We've proudly been featured on Inc's 500 Fastest Growing Companies in America for 4 years in a row. BigTime Software is the engine behind the greatest consulting firms on the planet, delivering back-office time/budgeting and invoicing to over 2,700 firms worldwide and tracking over $4 billion in billable time each year. Our flagship product is a SaaS-based system that is custom-built for the professional services industry.
BigTime is a PE-backed company, headquartered out of Chicago, with offices in Chicago, Phoenix and Poland. We've proudly been named on Crain's 'Best Places to Work' three years in a row -- if you're motivated to join a hyper growth organization, we're eager to talk to you.
What You'll Be Accountable for:
Handle incoming support requests from customers and prospects through various channels, such as live chat, email and phone
Educate/train/consult and on-board a wide range of professional service firms on how to fully and proficiently use various features of BigTime in the most effective way to fit their specific industry
Serve as a resident product expert and maintain exceptional knowledge of the product as we continue to add new features
Identify/troubleshoot and document priority issues for escalation and communicate relevant information to the appropriate parties
Contribute to team KPIs by improving average response and resolution times, as well as customer satisfaction ratings
Work with the product team to discuss/document product enhancement requests coming from customers
Who You Are:
1-3 years of customer service experience (software experience is a plus!)
Preferred background in networking, API, database, XML, and some script language (Python, Java, etc.) with an emphasis on technical troubleshooting
Ability to reproduce and troubleshoot software and data issues reported by customers
Use core knowledge and on-the-job training to respond to customer requests and queries
A strong passion for teaching technology to others to set clients up to be self-sufficient
Ability to quickly learn how to use tools including Slack, Desk, and Salesforce to perform your job
Excellent written and verbal communication skills
A solutions oriented individual with an interest in learning new technologies
Ability to be resourceful with impressive critical thinking skills
Ability to be proactive and work independently. Self motivated to strive!
Experience supporting Windows, IOS, and Android devices.
Demonstrated ability to deal with change and be a team player
Experience with accounting or project management software a plus, especially Quickbooks!
What We Offer:
Competitive salary and bonus
Company pays 100% of benefits, including medical, dental, vision, disability and life insurance
401k with generous company match
Paid Parental Leave & Access to Parently platform
Hybrid work schedule - In office 2-3 times a week
Generous time off and paid company holidays
Weekly Lunch Credit via GrubHub and company paid GrubHub+ (free unlimited delivery)
Fresh fruit, snacks, cold brew coffee/tea, soda and sparkling water
Company provided latest technology & software tools
BigTime Software, Inc. is proud to be an Equal Opportunity Employer
Applicants must be authorized to work in the U.S.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status, or any other characteristic protected by law.
Your Right to Work - In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire.
IT Helpdesk Technician
Information Technology Technician Job 45 miles from New River
Crafco, Inc. has an opening for an IT Helpdesk Technician located at the corporate office in Chandler, Arizona. Come join our team, as an IT Helpdesk Technician! This role is responsible for assisting users with technical issues and providing the first level of care for all IT-related subjects. The IT Helpdesk/Technician will be responsible for installations, maintenance and repair work on any computer-related equipment that supports the business from laptops, desktops, communications equipment (digital & IP phones), tablets, smart phones, printers, local area networks, wide area networks, any piece of computer related peripheral or software an end-user would be using. An IT technician must perform the majority of the mentioned tasks while providing a high level of customer service to the user.
This position offers a competitive hourly wage with an excellent benefits package including: Profit Sharing, Matching 401(k), Health, Life, Dental, Vision, Short & Long Term Disability, Holiday, Personal, and Sick paid leave, Maternity Leave, and more.
IT Helpdesk/Technician duties include but are not limited to the following and may change over time:
Specific Duties:
* Helpdesk Support:
* Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware.
* Respond to queries either in person, email, or over the phone.
* Open and Close tickets via Track-It helpdesk ticketing system.
* The technician will be utilizing RDS session and LogMe-In tools.
* Monitoring and maintaining technology for maximum access, this includes:
* Connecting and setting up hardware
* Installing workstations
* Loading all necessary software
* Providing network access and connectivity to the staff
* Troubleshooting all issues in a timely manner
* Maintaining IP addresses
* Maintaining a list of necessary maintenance and repairs
* Researching both current and potential services and resources
* Identifying and preparing hardware for safe disposal
* Ensuring hardware is secured and stripped before disposal
* Setup/maintain/Terminate user accounts and passwords
* Ensuring technology is equipped with the latest hardware and software and is accessible, where the main activities are:
* Familiarity with network operating systems, software, and hardware
* Work within a ticketing system and create documentation for new processes
* Provide individual support and training upon request
* Provide recommendations about support and information access
* Maintain an updated inventory of software, hardware and resources
* Demonstrate aptitude for continuous learning and innovative thinking
* Able to work independently and in a team environment
* Strong written, oral and interpersonal skills with a demonstrated ability to communicate with outside vendors and internal staff
* Create and maintain HowTo materials
* Performing any other IT related duties during working hours and when necessary, sometimes after hours on-call work.
* Microsoft 2008 & 2012 Windows Servers, and 10 operating systems
* Microsoft Office 365, including Microsoft Exchange, Outlook email client, and Share Point
Qualifications:
* Bachelor's degree in Computer Science or related, OR equivalent work experience
* Minimum 2 years' related experience
* Experience with computers and servers or at least MCSE qualification
* Experience with or understanding of PC, laptops, and network hardware
* Experience with hands-on hardware troubleshooting
* Experience with equipment support
* Working technical knowledge of the latest operating systems, network protocols and standards
* Ability to read all relevant documents, including OEM guides, procedural documentation and technical manuals with understanding and comprehension
* Ability to use peripheral accessories, components and other related tools
* Ability to perform relevant research
* Solutions-oriented team player
* Ability to perform tasks, solve problems and work well under pressure
* Resourceful, able to find solutions to projects and problems
* Attention to detail and listening skills
* Ability to multi-task and handle multiple projects/tasks
* A good understanding of the organization's objectives
* Good interpersonal and relationship-building skills
* Good customer-service orientation
* Display and encourage a positive attitude
* Valid US Driver's license, and clean driving record
* Ability for travel, as needed
* Ability to meet the physical requirements of the role such as: sitting, squatting, standing, or in awkward positions for long periods of time, or all day. Ability to lift up to 30 lbs. without assistance
About Crafco, Inc.
Crafco, Inc. has delivered confidence through innovation, quality, and value to our customers since 1976. Crafco is the world's leading manufacturer in quantity and diversity of packaged pavement preservation products and equipment. As a subsidiary of Ergon, Inc., our core values consist of Empowered Service, Selfless Leadership, Purposeful Growth, and Respectful Relationships, which provide an excellent work environment for future growth. We have a great culture of people working together. If you are looking for a great career with a job you enjoy, check us out.
Learn more about Crafco and Ergon:
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Contact us to see if you can be a part of our TEAM.
Crafco, Inc. is an EEO employer and a drug-free workplace. Applicants must be authorized to work in the US and have a valid driver's license. Any employment offers are contingent upon a pre-employment drug test, background check, and MVR..
Data Center IT Infrastructure Technician
Information Technology Technician Job 42 miles from New River
Make an impact with NTT DATA Join a company that is pushing the boundaries of what is possible. We are renowned for our technical excellence and leading innovations, and for making a difference to our clients and society. Our workplace embraces diversity and inclusion - it's a place where you can grow, belong and thrive.
Your day at NTT DATA
The Data Center IT Infrastructure Technician supports client requests within their space in NTT data centers. The Data Center IT Infrastructure Technician is expected to address customer inquiries via support tickets requests from inception through resolution with minimal or no supervision. This includes but not limited to troubleshooting hardware issues with servers, network devices, cabling, and power connectivity. The Data Center IT Infrastructure Technician responsibilities also include but are not limited to racking and stacking equipment, installing PDU's creating and managing documentation, and periodically supporting help desk functions such as participating in a phone queue, preforming desktop support, and deploying hardware (laptops, VoIP phones, peripherals).
What you'll be doing
ESSENTIAL DUTIES & RESPONSIBILITIES
* Unbox, inventory, and install client hardware such as server, storage, and network devices into client racks.
* Ability to manage assets for clients, including but not limited to preforming inventory audits, receiving and shipping equipment.
* Ability to coordinate technical tasks with internal groups and manage requests to resolution.
* Installation of cabling and cable organization per NTT or client standards, including labeling.
* Troubleshooting and diagnostics of enterprise level hardware.
* Perform replacement of DIMMs, hard drives, power supplies and other components within server, storage, and network devices.
* Ability to understand execute instructions provided by clients and internal groups.
* Perform commissioning and decommissioning of hardware.
* Installation of cross connects and ability to work with Telco carriers to troubleshoot circuits.
* Ability to install and troubleshoot CAT 5E, CAT6, single mode and multi-mode patch cables.
* Installation of data center infrastructure materials including racks and cabinets w/ grounding, cable tray and ladder, cable management, copper and fiber networking cable, copper and fiber patch panels and any other materials necessary for data center operations.
* Perform installation and maintenance on Power Distribution Units within client enclosures.
* Work in a standard ticketing system, providing clear, timely, and appropriate customer communications.
* Regularly communicate with employees, contractors, and clients via phone, email, or ticketing system. Periodically join call bridges to troubleshoot and validate infrastructure related issues.
* Adhere to Change Control Processes and Standards
* Periodically provide corporate desktop support services including laptop imaging, printer support, user account administration and other hardware, software, telecom, and communication services with support from desktop technicians.
* Acts as communication coordinator and situation manager during any critical incidents call bridge events.
* Performs other duties as assigned.
* Support 3rd party vendor activities.
* Process all tickets within SLA guidelines and follow procedural requirements.
KNOWLEDGE, SKILLS & ABILITIES
* Previous experience working in a complex high availability data center environment is preferred.
* Working knowledge of data center processes and design (power, cooling, redundancy).
* Working knowledge of airflow management best practices.
* Working knowledge of computer hardware.
* Ability to provide and recommend solutions to internal staff and clients.
* Understanding of networking components and infrastructures.
* Familiarity with cable management and knowledge of how to run fiber and copper in a data center to include labeling.
* Familiarity with patch panels.
* Knowledge of copper and fiber cable testing equipment.
* Excellent troubleshooting and problem resolution skills.
* Able to operate material handling equipment - server lifts and pallet jacks.
* Ability to demonstrate effective team and interpersonal skills.
* Experience with Data Center incident resolution, asset management, and logistics.
* Critical thinking and decision making related to outage risk assessment.
* Regular, predictable attendance is essential for satisfactory performance.
* Strong understanding of servers, routers, network switches, and patch panels. Must understand how devices are interconnected and how to troubleshoot hardware and layer 1 connectivity issues.
* Proficiency working with standard desktop PC tools and applications, such as MS Office, MS Outlook, web browsers, etc.
* Experience with active directory, Office 365, and enterprise level ticketing systems.
* Experience with laptops, desktops, docking stations, and enterprise level peripherals.
* Experience with participating and supporting critical incidents (incident call bridges, communications, and administration of critical incidents).
* Understanding of console cables, basic network commands, and SSH/Telnet clients such as Putty.
* Must have the ability to communicate effectively both written and verbally.
EDUCATION & EXPERIENCE
* High School Diploma or GED required.
* 3-5 years of data center environment or help desk experience is required.
* CompTIA A+ certification or equivalent experience required.
* CompTIA Network + and BICSI Installer 1 certification preferred.
PHYSICAL REQUIREMENTS
* Physically assist in moving and racking equipment.
* Able to climb a ladder and work on a raised platform.
* Able to safely lift and move up to fifty (50) pounds.
* Must have the ability to perform office-related tasks which may include prolonged sitting or standing.
* Must have the ability to move from place to place within an office environment.
* Must be able to use a computer.
* Some positions may require occasional repetitive motion or movements of the wrists, hands, and/or fingers.
WORK CONDITIONS
* Data Center environment with varying temperatures and loud noises; extensive daily usage of workstation or computer. This position may require rotating schedule to support a 24/7 support schedule.
SPECIAL REQUIREMENTS
* Must work on-site; no telecommuting permitted.
* Must be comfortable working in a highly critical, fast paced environment with shifting priorities.
* Must possess a current, valid state-issued driver's license.
* Must be flexible in schedule to support department needs as needed. (Coverage for In-Fill type projects, PTO, sick leave, etc.)
* Must satisfactorily pass or complete any required client background checks or training.
This position requires work to be done onsite at a data center facility and may require use of a personal mobile device. A monthly stipend will be provided to cover expenses incurred for using a personal device, if applicable.
NTT Global Data Centers Americas, Inc. offers competitive compensation based on experience, education, and location. Hourly base salary for this position is $ 27.80 - $ 34.70 and is eligible for overtime pay in accordance to local state and federal 'Wage and Hour' requirements.
All regular full-time employees are eligible for an annual bonus; payout is dependent upon individual and company performance.
Employees receive paid time-off, medical, dental, and vision benefits, life and supplemental insurance, short-term and long-term disability, flexible spending account, and 401k retirement plan to create a rich Total Rewards package.
Workplace type:
On-site Working
About NTT DATA
NTT DATA is a $30+ billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long-term success. We invest over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure, and connectivity. We are also one of the leading providers of digital and AI infrastructure in the world. NTT DATA is part of NTT Group and headquartered in Tokyo.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
IT Specialist, EDI Specialist
Information Technology Technician Job 23 miles from New River
DSV - Global transport and logistics In 1976, ten independent hauliers joined forces and founded DSV in Denmark. Since then, DSV has evolved to become the world's 3rd largest supplier of global solutions within transport and logistics. Today, we add value to our customers' entire supply chain by transporting, storing, packaging, re-packaging, processing and clearing all types of goods. We work every day from our many offices in more than 80 countries to ensure a steady supply of goods to production lines, outlets, stores and consumers all over the world. Our reach is global yet our presence is local and close to our customers.
Read more at ***********
Location: USA - Mesa, W. Southern Ave
Division: Solutions
Job Posting Title: IT Specialist, EDI Specialist
Time Type: Full Time
Summary
As the electronic data interchange (EDI) specialist's you will be responsible for development, coordination, implementation, and managing of EDI-related development. You will be responsible for analyzing and designing specifications used for enhancements and extensions in EDI applications, interfaces, and mappings. You will coordinate EDI testing, implementations, and upgrades. Additionally, as the EDI specialist you will serve as a link between the business and data-trading partners; you will work with trading partners to determine the type of data they would like to trade and develop guidelines and specifications for data exchange.
Duties and Responsibilities:
3-5 years of experience in EDI processes
EDI Spec Builder tools,
Knowledge of EDI end-to-end process,
Creating new and modifying existing technical documentation,
Experience in Software development testing (UNIT, UAT, Regression) and maintain the Test documents,
Ability to work independently monitoring own workload and deadlines,
Communicate effectively with business partners internal and external,
Business requirement gathering and scope creation,
Very good knowledge of English language,
Knowledge of communication protocols: FTP, SFTP, HTTP, HTTPS, SMTP, and AS2,
Good knowledge of at least one EDI standard : UN/EDIFACT or ANSI-X12,
Being able to work with a global team in different time zones
Skills & Competencies
Knowledge of GEFEG, IBM Sterling Integrator and MS BizTalk,
Experience in working in multiple projects environment,
Technical writing English,
Experience in multicultural self-organized teams,
Basic knowledge of XML, XPATH, SQL,
Basic knowledge of WMS processes,
Accuracy and reliability,
Great attention to the detail,
Work in fast pace challenging business environment,
Very good interpersonal and communication skills,
Team player,
The ability to think analytically,
Ability to manage their own time and timely execution of the tasks assigned.
Location requirements:
Mesa, Arizona, US
DSV is an equal employment opportunity employer. Candidates are considered for employment without regard to race, creed, color, national origin, age, sex, religion, ancestry, disability, veteran status, marital status, gender identity, sexual orientation, national origin, or any other characteristic protected by applicable federal, state or local law. If you require special assistance or accommodation while seeking employment with DSV, please contact Human Resources at *************. If you are interested in learning the status of your application, please note you will be contacted directly by the appropriate human resources contact person if you are selected for further consideration. DSV reserves the right to defer or close a vacancy at any time.
DSV does not accept unsolicited agency resumes. Please do not forward unsolicited resumes to our website, employees, or Human Resources. DSV will not be responsible for any agency fees associated with unsolicited resumes. Unsolicited resumes received will be considered property of DSV and will be processed accordingly without fees.
DSV - Global transport and logistics
DSV is a dynamic workplace that fosters inclusivity and diversity. We conduct our business with integrity, respecting different cultures and the dignity and rights of individuals. When you join DSV, you are working for one of the very best performing companies in the transport and logistics industry. You'll join a talented team of more than 75,000 employees in over 80 countries, working passionately to deliver great customer experiences and high-quality services. DSV aspires to lead the way towards a more sustainable future for our industry and are committed to trading on nature's terms.
We promote collaboration and transparency and strive to attract, motivate and retain talented people in a culture of respect. If you are driven, talented and wish to be part of a progressive and versatile organisation, we'll support you and your need to achieve your potential and forward your career.
Visit dsv.com and follow us on LinkedIn, Facebook and Twitter.
Multi-Site Service Technician (San Pedregal)
Information Technology Technician Job 23 miles from New River
Mark-Taylor is the region's longest-standing investment manager, developer and owner of Class-A multifamily real estate on behalf of numerous third-party owners.
We are proud to be recognized as Ranking Arizona s #1 Multifamily Builder and Manager, a Best Place to Work in the Multifamily Industry, Healthiest Employer by the Phoenix Business Journal, and more.
As our portfolio continues to grow, so do our Community Teams! Mark-Taylor is hiring Service Technicians at multiple locations throughout the Greater Phoenix Area. If this community is not the right fit for you, our recruiters will talk to you about all of our exceptional career opportunities
As a Service Technician, you will work at one of our beautiful communities and represent Mark-Taylor through the delivery of exceptional customer service while contributing to the upkeep of the physical asset and community grounds.
You're Excited About This Role Because You Will:
Assist in the completion of make ready units to Mark-Taylor standards and maintains adequate supply of make-ready units for the Community.
Trouble-shoot, diagnose and correct minor air conditioning and/or heating failures, appliance repairs, electrical problems, plumbing problems, minor carpentry, and drywall repairs.
Perform necessary repairs and preventative maintenance on vacant units as they become available.
Perform daily pool care, assures pool is in proper chemical balance and area is free of safety concerns.
Complete minor roof repairs, re-key locks, and cut keys
Inspect the property for safety hazards that may pose a liability and corrects the hazard to inform the Manager of Facilities and Service of the hazard.
Share on-call duty with Manager of Facilities and Service, and service team members and is readily available to go the property if needed and in uniform/badge.
Assist in monitoring inventory of parts and cleaning supplies.
We're Excited to Meet You! Ideally, You Will Bring:
Minimum 1 year of service technician experience in property management, hotel management, or a similar industry.
General knowledge in the following areas: Plumbing, Electrical, Pool Maintenance, HVAC, Carpentry, Landscape Maintenance, Appliances, and OSHA-related standards
Knowledge of building systems
Service orientation.
Basic computer skills.
Experience as apartment turn technician, make ready technician, or work order technician is highly desirable
Bilingual in Spanish is preferred.
A basic understanding of written and verbal English.
Why You ll Love Working at Mark-Taylor:
Opportunities for career growth
Employee referral program
Paid time off, paid sick time, paid holidays, paid volunteer time
Medical, dental, vision benefits, including paid parental leave
401k with company match
Employee appreciation events
MT Wellness program
Access to all Mark-Taylor Residential amenities (including our resort-style pools and fitness centers)
Mark-Taylor is an equal opportunity employer and a drug-free workplace. All of our employees undergo pre-employment screening which includes drug testing.
The starting hourly pay range for Service Technician is $22.00, commensurate with experience and dependent on the specific community's level of complexity. Our Service Technicians typically work a schedule that includes one or more weekend days. Our Service Team members participate in a rotating on -call schedule with additional shift differential pay.
Lead, IT and Systems Administrator
Information Technology Technician Job 22 miles from New River
Are you passionate about helping teams achieve their goals through technology and anticipating future IT needs? Do you thrive on solving complex IT puzzles? Are you energized by implementing cutting-edge solutions that drive efficiency and innovation? At Paradox, we believe when you get the people thing right, you can build teams that can change the world. We're helping organizations around the globe reimagine hiring with our first-of-its-kind recruitment technology. From our Conversational ATS to our best-in-class hiring assessments, Paradox is laser focused on building world class products and a team that our clients love. Our high-performance culture and triple-digit growth have been recognized on Deloitte's "Fast 500" technology companies, the Inc 5000 list of fastest-growing private companies, and as a Forbes Best Startup Employers. And we're just getting started. We are looking for top performers who have a track record of success and want to build a company and create the future together.
As a Lead, IT and Systems Administrator, you'll be the go-to person for keeping our tech running smoothly and securely. You'll manage and monitor our network systems, making sure everything is fast, efficient, and always available. From troubleshooting hardware and software to performing regular security audits, you'll ensure we're always one step ahead of potential threats.
Sound like your perfect fit? We want to hear from you!
As a Lead, IT and Systems Administrator, you will be responsible for leading and shaping the strategy and execution of IT operations, ensuring the security, efficiency, and scalability of our systems. In this role, you will:
* Lead and mentor a team of IT professionals, providing guidance, training, and support to ensure their success in delivering exceptional technical support and maintaining robust IT infrastructure.
* Drive operational excellence by overseeing the distribution and management of corporate technology, including laptops, mobile devices, office equipment, and cloud-based communication tools, ensuring seamless support for both in-office and distributed teams.
* Champion security and compliance by partnering with leadership to uphold best practices in cybersecurity and privacy, supporting audits (e.g., ISO 27001, SOC2), vulnerability scanning, and risk assessments, while maintaining up-to-date asset and security risk tracking.
* Elevate employee onboarding by developing and refining processes that ensure all new hires receive the appropriate hardware and software setup to be productive from day one.
* Collaborate cross-functionally to support IT needs for key initiatives, including marketing and sales roadshows, client events, conventions, and other company-wide projects.
* Foster innovation by identifying opportunities to streamline processes, implement new technologies, and enhance the overall IT experience for the organization.
* Respond to and resolve escalations by stepping in to assist the team with complex troubleshooting, technical challenges, and major system updates or rollouts.
* Build and refine best practices to optimize IT operations and support continuous improvement, ensuring the department evolves in alignment with the organization's growth.
Required Qualifications:
* A minimum of 4+ years experience in Technology/IT Support, IT Administrator, System Administration, Information Security or similar role
* Experience as a team lead or direct manager, including mentoring, coaching, and driving team performance
* A passion and knowledge of technology principles and systems
* Primarily a Mac shop, but knowledge of installing and troubleshooting Mac OS, iOS, Linux tower, Google Apps, Cloud-based phones, Zoom conference rooms, Mosyle, Atera (or similar RMM)
* Experience managing MDM or other security management console
* Experience managing IT programs and projects, ensuring timely delivery and alignment with organizational goals
* An ability to communicate technical concepts effectively across functions of the company and to users of various technical abilities
* High attention to detail and ability to manage multiple responsibilities
* Ability to travel
* Ability to work from our Scottsdale, AZ headquarters
* Authorization to work in the United States
Why you should work at Paradox:
* Work side by side with passionate, purposeful people - Talent is our DNA and we pride ourselves on having the best!
* Ability to make a big impact on a growing organization and drive your own growth
* The opportunity to be part of the team building the next big thing in recruiting technology
* Internal and external professional development, coaching, and continuous education opportunities
#LI-Onsite
Summer 2025 - Information Security Intern
Information Technology Technician Job 23 miles from New River
The Shamrock Students Professional Internship Program is an 11-week program focused on hands-on training in a variety of opportunities throughout the Shamrock Foods Company enterprise. As a Shamrock Student, you will be a part of a cohort of interns focused on real projects that impact the business. In addition to the work, you will do to support your department, you'll get to know your fellow interns through a variety of collaborative projects and events.
Essential Duties:
* Provide support for the cybersecurity team in an accurate and timely manner
* Promote security awareness among interns
* Respond to tickets and other routine requests
* Leverage security tools to monitor alerts and perform analysis
* Document standing operating procedures
* Participate in incident investigations
* Other duties as assigned
Qualifications:
* 1+ year(s) educational experience and currently pursuing a degree from an accredited college or university with a focus on Computer Science, Management Information Systems, Information Security, or related field
* Maintains a minimum GPA of 3.0
* Must live in or near Phoenix, Arizona
* Strong written and oral communication skills
* Strong sense of urgency and accountability
* Demonstrates expertise in Microsoft Office suite (Excel, Outlook, Word)
* Ability to learn and act in a fast-paced environment
* Effective task management
* High level of motivation and adaptability
* Great attitude and desire to learn and grow
Corporate Summary:
At Shamrock Foods Company, people come first - our associates, our customers, and the families we serve across the nation. A privately-held, family-owned and -operated Forbes 500 company, Shamrock is an innovator in the food industry and has been since being founded in Arizona in 1922.
Our Mission:
At Shamrock Foods Company, we live by our founding family's motto to 'treat associates like family and customers like friends.'
Why intern for us?
Shamrock Foods Company is committed to a program that goes beyond your typical internship experience, giving interns the opportunity to start their career path. We offer great training and growth for college students to help interns apply their education towards solving business problems and working on hands-on projects in a workplace environment. Our interns are more than a temporary associate; they become part of our family.
Equal Opportunity Employer
At Shamrock Foods Co all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, veteran status, sexual orientation, gender identity or any other basis protected by applicable law.
2025 Summer Internship - Information Technology - Data Integration Intern
Information Technology Technician Job 23 miles from New River
Dive into Your Career with Leslie's! At Leslie's, we empower changemakers, innovators, and go-getters to make a real impact. As the industry leader in pool and spa care since 1963, we've built a community of passionate professionals dedicated to helping customers create their dream backyards. Join a growing public company and become part of a diverse team committed to excellence, innovation, and collaboration.
Job Overview:
We are seeking a highly organized, detail-oriented, and inquisitive Data Integration Intern to enhance data integrity within our D365 applications. Work alongside our internal IT development team and D365 implementation partners to optimize data flows and integration processes. This internship offers a unique blend of hands-on technical experience and professional growth opportunities.
As a team member at our corporate office, you'll have access to:
* Opportunities to make a significant impact in a growing organization.
* A hybrid schedule with in-person days at our Phoenix, AZ office.
* Access to an in-office gym and a free onsite health clinic.
* Employee Resource Groups fostering diversity and inclusion.
* Employee discounts at Leslie's retail store locations and through Employee Perk Spot.
What You Can Expect:
* 10-week program, with weekly schedule Monday-Thursday.
* Program specific training and development through orientation, skills workshops, and hands-on learning.
* Exposure to Senior leadership through a team project where interns will work cross-departmentally to address a real-life opportunities within our business. Interns will deliver final presentations to leaders across the organization at the completion of the program.
* Functional learning and professional growth within your designated business area.
Responsibilities:
* Collaborate with internal IT Dev teams and D365 implementation partners to analyze integration patterns and identify data flows.
* Optimize and enhance D365 applications' data integrity through structured problem-solving and debugging.
* Leverage APIs and integration frameworks to improve data connectivity across platforms.
* Utilize programming knowledge in C#, .NET, and X++ to support development tasks and system optimizations.
* Analyze business processes and user requirements to propose data integration solutions.
* Assist in D365 Finance & Operations (F&O) implementation and post-production stabilization efforts.
* Participate in a team-based business solutions project, culminating in a final presentation.
Qualifications:
* Currently pursuing or recently graduated with a bachelor's degree in Computer Science or a related field. (expected graduation no later than Spring 2026).
* Previous business internship experience preferred.
* Ability to work at the Phoenix, AZ corporate office on in-person days. (Out-of-state students are welcome to apply if they can attend in-office days)
* Authorization to work in the United States.
* Proficiency in Excel, SQL, and Power BI for data analysis and reporting.
* Strong analytical, organizational, and communication skills.
At Leslie's, diversity and inclusion are at the core of who we are. We welcome unique perspectives and are committed to fostering an environment where everyone feels they belong.
Join us in 2025-Dare to Make a Splash!
Salesforce Business Applications IT Intern
Information Technology Technician Job 38 miles from New River
Salesforce Business Applications Intern Tempe, Arizona. 12 week Internship, starting June 2nd 2025. Please write a very brief cover letter stating your current location and if you are in Tempe, where the role is based, and state why this role, have you studied course work in relation to Salesforce etc. ?
Who Are We?
We are a team that brought you Norton, Avast, LifeLock, Avira, AVG, ReputationDefender, and CCleaner, dedicated to providing cybersecurity, privacy, and identity protection to over 500 million users in 150 countries. At Gen, we offer flexible working options, generous time off, and competitive benefits in a diverse and inclusive environment where every team member is valued and celebrated. We are hiring a Salesforce Cloud Intern to join our team. If you are smart, fearless, and dedicated, join us to power Digital Freedom and help consumers take control of their digital lives.
How We Work
Our hybrid work style (at least 50% in-office work in Tempe, AZ) gives us the face-to-face time to have creative conversations, meaningful meetings, make quick decisions, and build relationships. And it's flexible enough to give you the space to do your best work.
Candidates must be currently residing in Tempe, AZ, as this role requires at least 50% in-office work. Applicants not based in Tempe will not be considered.
Mission and Goals
* Support the IT Business Applications Services team in enhancing user experience and community engagement within Salesforce Experience Cloud.
* Gain hands-on experience in Salesforce Sales/Experience Cloud, contributing to real-world projects that integrate with the Salesforce ecosystem.
* Develop technical and analytical skills while collaborating with cross-functional teams in a fast-paced environment.
Objectives
* Assist in the design, development, and customization of Salesforce Experience Cloud sites.
* Configure page layouts, components, permissions, and security settings.
* Support integrations with external applications and APIs.
* Troubleshoot and resolve user issues related to Experience Cloud.
* Collaborate with developers, admins, and business analysts to optimize community portals.
* Conduct testing and documentation to ensure high-quality deployments.
* Research and suggest best practices for enhancing community engagement and UI/UX improvements.
Competencies
* Currently pursuing or recently completed a degree in Computer Science, Information Systems, Business, or a related field.
* Basic understanding of the Salesforce platform, including Lightning components.
* Knowledge of Salesforce Experience Cloud (Community Cloud) is a plus.
* Familiarity with HTML, CSS, JavaScript, and Apex (preferred but not required).
* Strong problem-solving and analytical skills.
* Good communication and ability to work in a team-oriented environment.
* Passion for learning and eager to grow within the Salesforce ecosystem.
Preferred Qualifications
* Salesforce Administrator (ADM-201) or Experience Cloud certification.
* Hands-on experience with Salesforce Flow, Process Builder, and Reports/Dashboards.
Benefits
* Hands-on experience in a global cybersecurity company.
* Opportunity to work closely with IT Business Applications experts and Salesforce professionals.
* Exposure to Salesforce Experience Cloud and real-world community portal projects.
* Mentorship and professional development opportunities.
* Hybrid work flexibility (50% in-office requirement in Tempe, AZ).
* Competitive internship compensation.
Gen is proud to be an equal-opportunity employer. We celebrate diversity and are committed to creating an inclusive and accessible environment for all employees. All employment decisions are based on merit, experience, and business needs, without regard to race, color, national origin, age, religion, sex, pregnancy (including childbirth or related medical conditions), genetic information, disability (physical or mental), medical condition, marital status, sexual orientation, gender identity or gender expression, military or veteran status, or any other consideration made unlawful by federal, state, or local law. Gen strictly prohibits unlawful discrimination based on such protected characteristics and seeks to recruit the most talented candidates from diverse cultures and backgrounds.
We also consider employment-qualified individuals with arrest and conviction records. In addition, we will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. Learn more about pay transparency.
Gen complies with all anti-discrimination laws.
To conform to U.S. export control regulations, applicant should be eligible for any required authorizations from the U.S. Government.
IT System Administrator
Information Technology Technician Job 23 miles from New River
Job Details MBH 7th Street Corporate Offices - Phoenix, AZ Full Time High School Diploma Local Travel Information TechnologyDescription
This is where you change your story…
At Meadows we understand that new directions to career advancing and improvement can be scary, but we are excited to offer you a possible new rewarding chapter with us! Come join us in transforming lives!
Who are we?
Meadows Behavioral Health is a leader in the behavioral health industry. We offer a range of specialized programs including residential, outpatient and virtual treatment. We provide care for drug and alcohol addiction, trauma, sexual addiction, behavioral health conditions, and co-occurring disorders. We offer state-of-the-art care including neurofeedback and other services. Our evidence-based approach is rooted in decades of clinical experience, with more than 45 years in the field. Our approach is different and success stories from our patients are the proof.
Who are you?
Are you compassionate, innovative and have a passion to make an impact? Are you looking to get your foot in the door with a company that will believe in your abilities and train you to advance? 75% of our current top-level executive staff are organic internal promotions from within.
We might be a perfect fit for you!
Position Summary:
The System Administrator is responsible for the security, maintenance and upkeep of all Meadows related IT Infrastructure as well as assisting in the assessment of new technologies, services, and hardware for the company. As needed, the position will be expected to assist in and/or occasionally lead projects and initiatives to support the company's continued growth and stability. In addition, they will be expected to assist in resolving tickets that have been escalated beyond the Tier 1 support queue and help educate the Tier 1 support team.
Responsibilities:
Network Administration:
Assist in the management and troubleshooting of Cisco Meraki and Cisco IOS/IOS-XE network devices.
Monitor and maintain network performance, ensuring high availability and security.
Support the implementation and configuration of Cisco Webex for collaboration and communication.
Cloud and On-Premises Services:
Assist in the administration of Azure Cloud Services, including virtual machines, storage, and networking.
Manage and maintain on-premises Active Directory (AD) infrastructure.
Perform regular backup and disaster recovery operations for cloud and on-premises systems.
Server Management:
Support the administration of Windows Server 2008 R2 and higher environments.
Assist in the configuration and maintenance of VMware ESXi hosts and virtual machines.
Monitor server health and performance, applying patches and updates as needed.
Scripting and Automation:
Utilize PowerShell and/or Python for task automation and system management.
Develop and maintain scripts to streamline administrative tasks and improve efficiency.
Hardware Management:
Assist in the setup, configuration, and maintenance of Dell, EMC, Cisco, and Lenovo hardware.
Perform hardware diagnostics, troubleshooting, and repair as needed.
Patch Management:
Implement and manage patch management processes to ensure systems are up to date and secure.
Test and deploy patches for operating systems, applications, and network devices.
Security Monitoring and Support:
Ensure monitoring of alerts and logs from enterprise security tools, including firewalls, intrusion detection systems (IDS), anti-virus software, data loss prevention (DLP) tools, and vulnerability scanners.
Support the company's commitment to protect the integrity and confidentiality of systems and data.
Play a supporting role in securing MBH systems and data from potential threats or compromises, including tasks related to vulnerability scanning, scheduling, and remediation.
Qualifications
Education, Skills and Experience Requirements:
High school diploma or equivalent required. Actively pursuing technical degree/certification preferred.
Preferred but not required certifications: Cisco CCT or CCNA, Microsoft Azure Fundamentals, VMware VCP, GISF, Sec+, Net+
Prefer 1 years of system administration, software development, security operations, or risk & governance.
Familiarity with Cisco Meraki and Cisco IOS/IOS-XE.
Knowledge of Azure Cloud Services and Windows Server environments.
Understanding of Active Directory and VMware ESXi.
Experience with scripting languages such as PowerShell and/or Python.
Knowledge of Dell, EMC, Cisco, and Lenovo hardware.
Understanding of patch management processes and best practices.
Strong problem-solving skills and attention to detail.
Excellent communication and teamwork abilities.
We are a Drug Free Company. All positions are designated as “Safety Sensitive” positions and in light of our company mission, the Company does not employ medical marijuana cardholders. Following an offer of employment, and prior to reporting to work, all applicants will be required to submit to and pass a substance abuse screen.
The Meadows is an equal opportunity employer committed to diversity and inclusion in the workplace. Qualified candidates will receive consideration without regard to race, color, religion, sex, sexual orientation, age, national origin, disability, protected veteran status or any other factor protected by applicable federal, state or local laws. The Meadows provides reasonable accommodations to individuals with disabilities and if you need reasonable accommodation during any time of the employment process please reach out.
IT Administrator - Part Time
Information Technology Technician Job 42 miles from New River
The Part-Time IT Administrator will maintain the security and efficiency of eVisit's IT systems for the distributed workforce. This individual will oversee the configuration and security management of employee computing devices, including Mac, Windows, and Linux systems.
They will also be responsible for deploying network hardware and software, and providing high-level workstation support. The role also involves user training, license tracking, and managing access to network and cloud resources.
Key Responsibilities:
Overseeing the configuration management of employee computing devices with employees distributed globally.
Installing, testing, and deploying software on employee computers
Serving as Level 3 workstation and device support for Mac, Windows, Linux, and mobile devices
Identifying, scheduling, and implementing patches and upgrades to all staff systems on Mac, Windows, and Linux laptops
Maintaining network and computer system security
Installing and maintaining the eVisit Identity Management System with agents installed on all PCs and non-cloud systems
Ensuring no unauthorized software is installed
Pushing patches, updates, and required software to PCs
Erasing terminated or resigned employees' systems
Retrieving terminated employee systems for scanning, erasing, and refreshing to be redistributed
Evaluating and optimizing network and system performance
Adding users to the appropriate cloud assets is important
Assigning and updating security permissions on the network and cloud assets
Assigning and tracking licenses for authorized software
Training users in the proper use of hardware and software (only some, not all)
Interpreting and solving problems when a user or an automated monitoring system produces an alert -Crowdstrike, MDM
Deploying, supporting, and monitoring the following tools:
Zoho Manage Engine
VPN Networks
Crowdstrike
Google Workspace (GSuite) and Gmail
Barracuda or similar email security
Office 365
Sophos End Point Protection
Tenable
Requirements
Minimum of five years' user support experience or service desk support in procedural and technical topics
Minimum of three years experience with HIPAA healthcare environments
Network administration experience
Demonstrated ability to learn and master new technical skills or technology
Demonstrated problem analysis and troubleshooting ability
Database and Active Directory exposure managing permissions and access to network resources
Skilled in communication and collaboration skills
Additional Skills or Experience:
Azure or AWS cloud technologies
Public Key Infrastructure technologies
Scripting languages
Agile production development life cycle
Cybersecurity training or certifications
Part-Time Specifics
This job will be hourly
The successful candidate will work flexible hours during a normal 8 to 5 working day.
Some weekend support may be required but not expected.
Working over 20 hours per week will require supervisor approval based on specific tasks.
Time sheet submittals will be required
Benefits
Competitive salary
Fun, collaborative environment where the company is working to define the future of telemedicine
Excellent opportunity for professional growth