Help Desk Specialist
Information Technology Technician Job 18 miles from Burlington
Akkodis is seeking a Help Desk Specialist for a Contract position with a client located in Greensboro, NC. Ideally looking for applicants to have a solid background in Customer support.
Pay Range: $22-23/hr. The rate may be negotiated based on experience, education, geographic locations and other factors.
Job Overview:
We are seeking experienced Help Desk Specialist familiar with overseeing technical support issues. This job is fit for you if you come in with experience into customers software troubleshooting.
If you are interested in this Help Desk Specialist job in Greensboro, NC, then please click APPLY NOW. For other opportunities available at Akkodis go to ****************** you have questions about the position, please contact Vaneesh Prashar at ************.
Equal Opportunity Employer/Veterans/Disabled
Benefit offerings include medical, dental, vision, term life insurance, short-term disability insurance, additional voluntary benefits, commuter benefits and 401K plan. Our program provides employees the flexibility to choose the type of coverage that meets their individual needs. Available paid leave may include Paid Sick Leave, where required by law; any other paid leave required by Federal, State or local law; and Holiday pay upon meeting eligibility criteria.
To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ************************************************
The Company will consider qualified applicants with arrest and conviction records.
IT - Helpdesk
Information Technology Technician Job 4 miles from Burlington
Pureflow IT Specialist
About Our Organization:
With over 38 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture.
About the Position:
The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise.
Job responsibilities are expected to include, but not be limited to, the following:
Configure equipment and host onboarding for new users
Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc.
Remote support for users in external branch locations
Manage VoIP phone system equipment and directory
Sustain company network connectivity and security
Assign software licenses and support installation of various applications
Maintain IT files on the server and online in the cloud
Schedule server updates, backups, and retrieve backups when needed
Update IT equipment and software with new firmware, drivers, etc.
Develop documentation, including SOPs and work instructions
Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.)
Assist with AV resources (conference rooms and Teams meetings)
Adhere to company SLAs and is available during IT emergencies
Available to work during non-standard hours for planned updates
Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed.
Strive for security and confidentiality in all IT functions with a Zero Trust mindset.
Qualifications:
1-2 years of experience in the enterprise computer service field
An Associate degree or Technical certification in the computer service field
Previous experience in a Windows network environment
Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central
Perks:
Competitive base salary
Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more
$1-for-$1 401(k) match up to 4% after 1-year of service
9 Company-paid holidays
Generous personal time off that increases with tenure
Education assistance
Employee referral bonus program
Ongoing training and development by internal and external industry experts
Working Conditions:
Usual office working conditions.
The regular hours for this position are Monday through Friday, 8:00am - 5:00pm
Additional hours may be required depending on project load.
P
ureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions.
Please visit our website at ******************* for additional information and to apply online.
Help Desk Support Service Specialist (Intermediate and Senior Level)
Information Technology Technician Job 16 miles from Burlington
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
Link is quality and compliance-focused, under our guiding philosophy “Mission First, Customer Always". If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions!
We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.
Link Solutions is seeking a Help Desk Support Service Specialist (Intermediate and Senior Level) to join our team in support of the US Army's Network Enterprise Center at Fort Liberty, NC.
Must be a US Citizen
Secret Clearance required
Non-remote (relocation incentive available)
As a Help Desk Support Service Specialist, you will be the face of our team, providing Tier II concierge-like support to users via email, Microsoft Teams, phone, or walk-in issues. You will provide support and education to users in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support.
Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.
Intermediate Level Responsibilities:
Installation of all new computers and the relocation of computers within locations as provided, including backing up and restoring user data.
Install computer hardware and software, including patches, and updates while ensuring user functionality and network security.
Provide technical support and user education, focusing on troubleshooting, diagnostics, and user account management.
Ensure all issues received via email, phone, walk-in, or assigned by the RNEC during duty hours have a request created and are responded to via email, phone call, or desktop support.
Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory.
Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues.
Create, update, and maintain standard operating procedures (SOPs) and knowledge base materials.
Senior Level Responsibilities:
All Intermediate responsibilities.
Provide daily supervision and direction to personnel across the Help Desk team.
Provide training and mentorship to Help Desk Support Technicians, helping them develop their skills and knowledge.
Manage, coordinate, and track work across the Help Desk team.
Maintain overall responsibility for the Help Desk delivery team.
Collect and review data for capacity and planning purposes.
Assist in developing, implementing, testing, and maintaining disaster recovery plans.
Interface with vendors for procurement & maintenance of all IT infrastructures.
Support the development and delivery of training sessions to ensure staff understand Help Desk resources.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Qualifications
Must be a US Citizen.
Active DoD Secret Clearance.
IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
Baseline Certification is required within 6 months of hire.
Intermediate Level:
Two (2+) years of IT experience within a Help Desk/Service Desk environment.
Senior Level:
Three (3+) years of experience providing daily supervision and direction to personnel across the Network teams.
Eight (8+) years of IT experience, preferably within a Help/Service Desk environment.
Preferred:
BA/BS degree in IT Service Management, Computer Science, Information Systems, or a related field.
IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, etc.).
Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix).
Experience providing quality service and support for mission-critical systems and VIP end users.
Experience working in a Department of Defense (DoD) environment.
Problem solver and troubleshooter who thrives in resolving complex problems.
Strong self-starter requiring minimal supervision.
Excellent communication skills (written and oral) and interpersonal skills.
Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Additional Information
This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed within the next several weeks, at which time interviews and offers will be extended upon successful contract award.
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
IT Technician
Information Technology Technician Job 45 miles from Burlington
Sets up and maintains computer workstations, installing and troubleshooting computer components, including PCs, monitors, kiosks, hard drives, CD ROM drives, sound cards, adapters, keyboards, modems, scanners, printers, laptop computers, tablets, mice, cables and software.
Responds to internal customer requests via the Help Desk system. Troubleshooting, updating and resolving computer workstation hardware and software problems. Reads technical manuals, confers with users, and conducts computer diagnostics to investigate and resolve problems.
Inspects incoming equipment and prepares components for delivery to users.
Enters commands and observes system functioning to verify correct operations and detect errors.
Coordinates routine actions on communications and computer information and communication/telephone systems issues, interfacing with internal customers and external support services as required.
Installs, updates, and operates personal computers and appropriate software packages, including word processing and spreadsheet applications (i.e., MS Word, Excel, and PowerPoint), along with job-specific specialty applications, when applicable.
Plans and implements movement of computer workstation components in conjunction with operational needs, as assigned.
Cabling installation for computer and phones.
Configure new employee badges in the AutoCrib system.
Proficiency in Microsoft products required including:
· Advanced level Project, Excel, Word, PowerPoint and Outlook
· Web based applications-SQL Server Database
Detail oriented
Strong analytical, planning, organizational, and time management skills
Technical aptitude and effective communication skills are necessary to perform effectively in the position. from multiple sources
Computer Field Technician
Information Technology Technician Job 18 miles from Burlington
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-4 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Arch Capital Services LLC - Database Engineering IT Summer Intern , application via RippleMatch
Information Technology Technician Job 18 miles from Burlington
This role is with Arch Capital Services LLC. Arch Capital Services uses RippleMatch to find top talent.
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
About This Internship
Arch's 10-week summer internship program offers students a unique opportunity to gain hands on experience in the insurance industry. It provides challenging learning experiences that serve as a foundation for interns to explore their career choices and to develop professional skills. Working alongside some of the most talented members of the specialty insurance industry, interns will gain relevant expertise in various aspects of the field, participate in learning activities and receive ongoing feedback.
About This Role
Manage database infrastructure and initiatives, migrations, upgrades, application database schema development, data replication and development program support.
Expand our SQL server database inventory system to incorporate other database platforms and enable dashboard views for all of our database infrastructure. These include Azure SQL managed instances, MongoDB on-prem and Atlas implementations, Snowflake and Azure PostgreSQL as well as on-prem DB2.
Work alongside Database Engineering team to develop the technical data gathering requirements as well as converting those to gathering processes and then developing PowerBI dashboards to present the data.
Qualifications
Actively completing area of study in Management of Information Systems, Software Engineering, Data Science, Computer Science, Information Security Degrees or relevant program.
Strong understanding of SQL and scripting languages.
Experience in PowerShell or shell scripting preferred.
Minimum 3.0 GPA or higher.
College level - current Sophomore, Junior, Senior or Graduate student.
Entrepreneurial spirit along with the desire to be a continuous learner.
Team player who collaborates effectively.
Self-starter who can work independently and deal effectively with multiple tasks/priorities in a fast-paced environment.
Location & Work Arrangement
The program dates are June 2 - August 8, 2025.
This position is classified as a hybrid position. You will work 2 days onsite and 3 days from home.
This position is in Greensboro, NC.
Timeline
Arch summer internship positions will be posted from August 2024 and will be unposted when filled.
Pay
For individuals assigned to or hired to work in Greensboro, NC, the hourly rate is $22-30 as of the time of posting. The breadth in the range exists to accommodate students in specialized programs such as actuarial candidates and graduate students. Any actual rate offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, along with the education & qualifications of the candidate. The above range may be modified in the future. Intern position is eligible for select Arch benefits.
#LI-KK1
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.
IT Technical Specialist
Information Technology Technician Job 32 miles from Burlington
LabCorp Lab Systems is a dynamic team that supports a variety of the laboratories and systems. We are in search of an IT Technical Specialist to assist with the validation, certification and installation support of a laboratory testing automated solution. This hybrid position can be located in the Raleigh, NC, Burlington, NC or LabCorp facility with proximity to a physical lab location.
The applicant will be challenged with learning, understanding and validating lab information systems as well as middleware or interface components to support the transfer of data between systems. They will be engaged in a wide variety of work, including but not limited to validation/certification, creation of validation artifacts, hands-on testing and review of workflows and working with complex business integrations.
This position could require up to 50% or more travel to lab facilities across the US.
**Responsibilities:**
The individual in this role will be responsible for:
+ Developing test plans and strategies for certifying lab system applications, interface/middleware components using functional or technical specifications
+ Write and execute test scenarios/cases that will be used to certify a full lab system workflow using flow/data flow diagrams and other technical artifacts to ensure quality programming and design standards are met
+ Validating the file definition/configurations within laboratory systems and applications, testing and troubleshooting instrument interfaces, services or programs
+ Provide remote or on-site support prior to, during and post implementations of lab automated solutions or conversions
+ Working closely with lab system specialists, systems developers and vendors to develop testing solutions and processes to certify the automated solutions meet the desired specifications and outcomes
+ Understanding and learning laboratory and operational systems/application workflows through architectural/technical artifacts and real-time observations and analysis
+ Adhere to enterprise and company best practices and standards in the software lifecycle process
**Required** **Skills and Work Experience:**
+ BS in Computer Science or related technical field
+ Minimum 5-7 years experience in health related field with relevant experience with lab information systems and/or operational workflows
+ Aptitude to understand and comprehend technical solutions for enterprise level production systems, to include instrument interfaces, middleware platforms/programs, and Laboratory Information Systems
+ Ability to understand and translate file/data transformations (HL7, ASTM, FHIR), instrument interfaces and middleware platforms
+ Ability to create and document validation artifacts using MS suites and other tools
+ Excellent interpersonal and communication skills (verbal and written) with the skillset to work in a collaborative environment
+ Enterprise Systems/Services/Protocols: Cache', Antrim, HL7, ASTM
+ Operating Systems: Windows, Linux
+ Experience with lab instrument and automation platforms like Data innovations, etc. a major plus
**Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** **.**
**Labcorp is proud to be an Equal Opportunity Employer:**
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility (Disability_*****************) .
For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
Information Technology (IT) Specialist
Information Technology Technician Job 26 miles from Burlington
Residential Services, Inc. (RSI) is seeking our next Information Technology (IT) Specialist. This position plays a crucial role in assisting with the IT Services that support our employees and our mission. Our Values: At Residential Services, Inc. (RSI), we are committed to promoting a community where ALL people are known, cherished, and encouraged to succeed. RSI's culture of care is our commitment to those around us and to our core values, which form the foundation of our organizational character.
* We Care About People
* We Build Relationships
* We Respond
* We Lead by Example
* We Enjoy What We Do
Responsibilities:
* Manage day-to-day IT operations, including addressing help tickets, supporting ongoing projects, and managing our infrastructure.
* Build and maintain positive relationships with peers, supervisors, and team members.
* Communicate changes, updates, and project timelines effectively to stakeholders and team members.
Qualifications:
* Associate's Degree in Information Technology or related field. Bachelor's degree preferred. Certifications or experience may also be considered in lieu of a degree.
* Strong technical skills, including Office 365, server management, and network administration.
* Ability to manage competing priorities and work in a fast-paced environment.
* Excellent communication and interpersonal skills.
* Benefits:
* Comprehensive benefits package, including health, dental, and vision insurance.
* Additional coverage options: accident, critical illness, short-term disability, and life insurance.
* Student loan repayment option.
* You may qualify for Public Student Loan Forgiveness.
* Opportunities for professional development and certifications (Security+, Network+, CCNA, vm Ware VCP, etc.).
* Health and wellness programs.
* Supportive and collaborative work culture
* Four or Five day workweek
Summary
This position is ideally suited for someone eager to jumpstart their IT career with a mix of technical and leadership skills. You will have a mentor with two decades of experience in. RSI will support your personal and professional growth. We have a wide ecosystem of technology and use a best-of-breed approach. This position is more a residency in technology management than just your first job. Most importantly, you will make decisions that have a lasting impact on our company and the people we support. What you do everyday matters.
L2 Desk Side Support
Information Technology Technician Job 18 miles from Burlington
Ability to work within multiple sites. This includes the ability to travel to different sites as necessary or required by the customer. Physically fit to walk through large areas. Ability to work after hours and weekends if necessary or required by the customer.
Knowledge using ServiceNow as the ticketing tool.
Provide technical assistance and support, and resolve problems related to the use of computer hardware and software for end users.
Analyze, resolve, respond to, and document end user inquiries.
Install desktop/Laptop, printers/scanners, and other peripheral softwares using approved tools.
Troubleshoot operating system issue. connection issues with LAN/WAN.
Base Salary Range: $60,000 / Annum - $75,000 / Annum
Database Engineering IT Summer Intern
Information Technology Technician Job 18 miles from Burlington
With a company culture rooted in collaboration, expertise and innovation, we aim to promote progress and inspire our clients, employees, investors and communities to achieve their greatest potential. Our work is the catalyst that helps others achieve their goals. In short, We Enable Possibility℠.
About This Internship
Arch's 10-week summer internship program offers students a unique opportunity to gain hands on experience in the insurance industry. It provides challenging learning experiences that serve as a foundation for interns to explore their career choices and to develop professional skills. Working alongside some of the most talented members of the specialty insurance industry, interns will gain relevant expertise in various aspects of the field, participate in learning activities and receive ongoing feedback.
About This Role
* Manage database infrastructure and initiatives, migrations, upgrades, application database schema development, data replication and development program support.
* Expand our SQL server database inventory system to incorporate other database platforms and enable dashboard views for all of our database infrastructure. These include Azure SQL managed instances, MongoDB on-prem and Atlas implementations, Snowflake and Azure PostgreSQL as well as on-prem DB2.
* Work alongside Database Engineering team to develop the technical data gathering requirements as well as converting those to gathering processes and then developing PowerBI dashboards to present the data.
Qualifications
* Actively completing area of study in Management of Information Systems, Software Engineering, Data Science, Computer Science, Information Security Degrees or relevant program.
* Strong understanding of SQL and scripting languages.
* Experience in PowerShell or shell scripting preferred.
* Minimum 3.0 GPA or higher.
* College level - current Sophomore, Junior, Senior or Graduate student.
* Entrepreneurial spirit along with the desire to be a continuous learner.
* Team player who collaborates effectively.
* Self-starter who can work independently and deal effectively with multiple tasks/priorities in a fast-paced environment.
Location & Work Arrangement
* The program dates are June 2 - August 8, 2025.
* This position is classified as a hybrid position. You will work 2 days onsite and 3 days from home.
* This position is in Greensboro, NC.
Timeline
Arch summer internship positions will be posted from August 2024 and will be unposted when filled.
Pay
For individuals assigned to or hired to work in Greensboro, NC, the hourly rate is $22-30 as of the time of posting. The breadth in the range exists to accommodate students in specialized programs such as actuarial candidates and graduate students. Any actual rate offered will take into account a number of factors including but not limited to geographic location, scope & responsibilities of the role, along with the education & qualifications of the candidate. The above range may be modified in the future. Intern position is eligible for select Arch benefits.
#LI-KK1
Do you like solving complex business problems, working with talented colleagues and have an innovative mindset? Arch may be a great fit for you. If this job isn't the right fit but you're interested in working for Arch, create a job alert! Simply create an account and opt in to receive emails when we have job openings that meet your criteria. Join our talent community to share your preferences directly with Arch's Talent Acquisition team.
14500 Arch U.S. MI Services Inc.
IT Student Summer Intern
Information Technology Technician Job 26 miles from Burlington
The School of Medicine IT (*********************** Application, Web & Data team manages the Data needs for the School of Medicine (******************** This position is ideal for a student interested in learning more about Data Analysis / ETL (Extract Transform and Load) Development or who has knowledge of working with Data. Knowledge of SQL / ETL Tools desirable. Students must have strong attention to detail and be independently motivated. Hours are flexible. Business and data analyses, including data collection, normalization, and exploratory analysis. Coding in an analytical language, including SQL . Using ETL tools like Microsoft SSIS or Informatica etc. Modeling and analysis in Microsoft Excel.
Required Qualifications, Competencies, And Experience
Should have familiarity with common desktop applications such as Microsoft Office and Adobe products and have a desire to learn new technologies. A basic knowledge of SQL , ETL tools ( SSIS , Informatica) is preferred, but any student with an interest in Data Analysis / ETL is encouraged to apply.
Preferred Qualifications, Competencies, And Experience
Information Technology experience preferred.
Work Schedule
Monday - Friday (between the hours of 9:00AM - 5:00PM)
ARL IT - Systems Administrator - Intermediate (Data Center Junior)
Information Technology Technician Job 32 miles from Burlington
Under general supervision, the Data Center Junior is responsible for installing, configuring, and maintaining operating system workstations and servers, including web servers, in support of business processing requirements. Specific duties include performing software installations and upgrades to operating systems and layered software packages, scheduling installations, and upgrades, and maintaining them in accordance with established IT policies and procedures. The Data Center Junior monitors and tunes the system to achieve optimum performance levels and ensures workstation/server data integrity by evaluating, implementing, and managing appropriate software and hardware solutions. They ensure data/media recoverability by implementing a schedule of system backups and database archive operations, supporting media management through internal methods and procedures or through offsite storage and retrieval services. They develop and promote standard operating procedures and conduct routine hardware and software audits of workstations and servers to ensure compliance with established standards, policies, and configuration guidelines. They develop and maintain a comprehensive operating system hardware and software configuration database/library of all supporting documentation. Additionally, the Data Center Junior ensures enterprise infrastructure, including servers, operating systems, and hyper-converged infrastructures, are functional and supports systems lifecycle management for all equipment, including planning, implementation, maintenance, upgrades, consolidation, and decommissioning of enterprise hardware and software. They ensure that Change Management and Server Testing are performed and tracked on all systems in accordance with ITIL standards and the ARL Configuration and Change Management Plan. They install, configure, document, test, deploy, manage, and maintain Hyper Converged server clusters, ensuring the availability of all servers and services contained within the clusters. They ensure all systems and data are backed up daily following industry best practices and perform routine maintenance tasks on a regular basis to ensure enterprise resources continue to function reliably. They collect monitoring and performance data for continuous improvement programs and propose methods and technologies to streamline and automate notification messages. They maintain the Government-approved IT system Critical Asset List and operate and maintain system and application monitoring tools, ensuring integration with the ARL ServiceNow platform.
IT Network Administrator I
Information Technology Technician Job 18 miles from Burlington
The IT Network Administrator (Administrator) ensures the stable, secure, and efficient operation of the university's network. The Administrator manages network devices, ensures equipment complies with configuration and security standards, troubleshoots, and resolves network and endpoint issues, and assists with upgrades, monitoring, and incident response. The Administrator supports the campus wired and wireless networks as well as remote connections and networks. The Administrator reports to the Director of Network and System Administration and is an important member of the Information Technology Services ( ITS ) technical team. This is an entry level position that works with other members of the networking team and under the guidance of the director and senior technical staff. The Administrator works with others to ensure a high level of service to faculty, staff, and students, and a high level of performance and security from the university's network.
Minimum Requirements
Minimum Knowledge, Skills and Abilities Bachelor's or master's degree in computer science, Information Technology, or a related field. Ability to install and configure network switches, routers, and access points. Ability to monitor network traffic and devices. Ability to identify, troubleshoot, and resolve performance and configuration issues. Knowledge of fundamental network services such as DHCP , DNS , and NTP . Ability to implement basic cybersecurity controls and assist in incident response. Ability to identify and resolve network issues related to end user devices. Strong customer service orientation and ability to partner with other units and foster a team spirit. Strong interpersonal and communication skills and the ability to work effectively in a diverse community. A combination of education and experience may be considered in lieu of degree requirements.
Preferred Years Experience, Skills, Training, Education
Two years' experience related to the duties of the position. Experience with Extreme Networks switches, routers and access points, and Extreme Networks management systems. Experience managing Palo Alto firewalls. Experience troubleshooting and resolving DHCP , DNS , and NTP issues. Knowledge of network routing protocols. Experience with cybersecurity controls and incident response. Experience identifying and resolving network issues related to end user devices. Ability to train end user device support staff.
Information Technology - Internship
Information Technology Technician Job 45 miles from Burlington
Liberty Hardware Internship: IT Intern
Job Scope:
As a Liberty Hardware Intern, you will embark on a dynamic journey, gaining invaluable hands-on IT experience and exposure to the multifaceted operations of our organization. This internship presents a unique opportunity to develop a diverse skill set while making meaningful contributions to impactful projects across various departments. You will collaborate closely with seasoned professionals, learning from their expertise and playing a crucial role in driving the achievement of our organizational and departmental goals
Responsibilities and Opportunities:
Technical Support: Provide comprehensive technical support for Dell laptop hardware, including imaging, setup, maintenance, and troubleshooting. Address issues related to printers, phone systems, and other related hardware.
Issue Documentation: Accurately document and track issues and resolutions within our ticketing system to ensure efficient problem-solving and knowledge sharing.
M365 Application Assistance: Assist users with the installation, configuration, and troubleshooting of M365 applications, ensuring seamless user experiences.
IT Asset Management: Track and manage IT assets meticulously, ensuring proper documentation, maintenance, and lifecycle management to optimize asset utilization and minimize costs.
Requirements and Key Competencies:
Currently enrolled in a degree program that pertains to the internship you're applying for at an accredited institution, pursuing a bachelor's or master's degree.
Strong hardware and software troubleshooting skills.
Strong communication skills, both written and verbal.
Excellent organizational and time management skills.
Adaptability and willingness to learn new skills and take on diverse challenges.
Ability to work independently and as part of a team.
At Liberty, we're proud to offer a diverse array of internship opportunities spanning from 3 months to 1 year, accompanied by competitive salaries. Join us and embark on a journey of growth, learning, and professional development.
Explore our opportunities here: ***********************************************************
Location: Onsite 100% (140 Business Park Drive, Winston Salem, NC 27107)
Internship Length: 6 month to 1 year
Pay Range: $15 - 23/hour
Company: Liberty HardwareShift 1 (United States of America) Part time
Liberty Hardware
(the “Company”) is an equal opportunity employer and we want to have the best available persons in every job. The Company makes employment decisions only based on merit. It is the Company's policy to prohibit discrimination in any employment opportunity (including but not limited to recruitment, employment, promotion, salary increases, benefits, termination and all other terms and conditions of employment) based on race, color, sex, sexual orientation, gender, gender identity, gender expression, genetic information, pregnancy, religious creed, national origin, ancestry, age, physical/mental disability, medical condition, marital/domestic partner status, military and veteran status, height, weight or any other such characteristic protected by federal, state or local law. The Company is committed to complying with all applicable laws providing equal employment opportunities. This commitment applies to all persons involved in the operations of the Company regardless of where the employee is located and prohibits unlawful discrimination by any employee of the Company.
Liberty Hardware is an E-Verify employer. E-Verify is an Internet based system operated by the Department of Homeland Security (DHS) in partnership with the Social Security Administration (SSA) that allows participating employers to electronically verify the employment eligibility of their newly hired employees in the United States. Please click on the following links for more information.
E-Verify Participation Poster:
English & Spanish
E-verify Right to Work Poster: English, Spanish
IT Administrator
Information Technology Technician Job 18 miles from Burlington
Full-Time/Part-Time: Full-Time MM is a global leader in consumer packaging. The Group provides packaging solutions for cartonboard and folding cartons with an attractive offer in kraft papers, uncoated fine papers, leaflets and labels. MM promotes sustainable development through innovative, recyclable packaging and paper products.
Our heart beats for talents - be one of them!
To strengthen our motivated IT Team in Indiana and North Carolina, we are looking for an IT Administrator
Your Role
* You will monitor and respond to the IT Support Ticket stream raised by the Corporate Call Center, prioritizing tasks appropriately, and resolving matters in a timely manner or escalating as necessary while overseeing the resolution and keeping users updated
* You are committed to providing advice and guiding users on the use of IT systems and software, translating technical information into easily understood language
* You are ambitious about installing, testing, and configuring appropriate hardware, software, and functions according to specifications and directives from Central IT
* You will be accountable and responsible for the analysis of alerts and defining corrective actions, including investigation and diagnosis of incidents, finding root cause or forwarding to third party support or Central IT
Your Profile
* You will be required to travel to different sites located in Indianapolis, IN, Charlotte, Greensboro and Clayton, NC
* You have an Information Technology (IT) degree from an accredited college/university
* You have already gained 2-3 years of previous experience working as an IT technician or in a relevant role
* You have a familiarity with database concepts especially in the Printing industry
* You have an in-depth understanding of diverse computer systems and networks
* You have a current certification as an IT Technician (Preferred)
Our Offer
Join our dedicated team of passionate colleagues who like to get things done!
We offer you a job in a stable, international company with long-term growth path. In addition, interesting and empowering roles in a team that lives our values of responsibility, collaboration, passion, and performance every day.
Moreover, we also offer individual development opportunities, a wide range of MM-Academy training courses, as well as further benefits:
* Competitive salary
* Health, dental & vision plans, 401k retirement plan with company match, company provided life insurance, short-term & long-term disability coverage
* Flexible and Healthcare spending accounts
* Vacation and Holiday pay with competitive compensation, and bonus eligibility
Interested? We look forward to receiving your application.
As part of our recruitment process you will be required to provide evidence of your right to work in the USA.
Your Talent Advisor:
MM Packaging US Inc.
Kimberly R Rogosky
(1) ************
Desktop Support
Information Technology Technician Job 44 miles from Burlington
Temp
We are currently seeking Desktop Support Technicians to be engaged on site at a major pharmaceutical institution in Sanford, NC. This is a long-term project:
Desk Side Support - Onsite technicians whose primary responsibility is to maintain end user customer's distributed infrastructure, including desktop support and installation (IMACD), voice communication systems, maintenance and administration of network services, onsite admin tasks e.g. backup, OS migration. May perform remote support tasks such as helpdesk, security administration, etc.
Scope:
Diagnose and resolve product performance problems.
Perform maintenance and repair services.
Ensure customer satisfaction by advising customers on preventive maintenance and configurations which may impact product performance.
Installs and troubleshoots advanced and more complex hardware/software. Lenovo hardware (desktop/laptop).
Resolves escalated break/fix troubleshooting customer issues.
Intermediate level engineer who has in-depth knowledge of a majority of Lenovo products.
Have knowledge across various host platforms and work comfortably in complex environments.
Solid experience in Windows OS support in a Microsoft-based environment - knowledge of Win 8
Good knowledge of Smartphone device setup, troubleshooting, upgrading, etc.
Technical analysis skills
Expert customer relationship skills - ability to communicate professionally in high-pressure situations, especially with executive and C-level staff
Familiar with networking concepts and PC connectivity troubleshooting
Well versed with PC and laptop hardware, printer setup and troubleshooting, MS Office, Outlook, etc.
Ability to lift 40+ pounds - move PCs, monitors, boxes, etc
Requirements:
1. Ability to apply intermediate level of subject matter knowledge to solve a variety of common business issues.
2. Work on problems/projects of moderately complex scope
3. Exercise independent judgment within defined practices and procedures to determine appropriate action
4. Act as an informed team member providing analysis of information and limited project direction input
5. Follow established guidelines and interpret policies
6. Evaluate unique circumstances and makes recommendations
7. Years of experience: 3-7 years
***Interested candidates should reply with their resume for immediate consideration to ************************* ***
Sanford, Sanford, NC 27330, United States of America
IT - Helpdesk
Information Technology Technician Job 4 miles from Burlington
Pureflow IT Specialist About Our Organization: With over 38 years of experience providing high purity water solutions, Pureflow is committed to serving clients through the design, fabrication, installation, and maintenance of our high purity water systems in a broad range of commercial and industrial markets. We understand that a successful business needs quality employees. We are seeking highly talented and motivated candidates to join our company where people, integrity, and excellence are essential to our culture.
About the Position:
The IT Specialist at Pureflow Inc. will provide technical support to Pureflow employees and train non-technical workers on the business's information systems. Diagnose IT equipment problems, monitor computer processing systems, install software, and perform tests on computer equipment and programs. Configure computer equipment, schedule maintenance, and keep current documentation. Maintain a service-minded attitude when managing ticket priority as IT issues arise.
Job responsibilities are expected to include, but not be limited to, the following:
* Configure equipment and host onboarding for new users
* Troubleshoot user issues regarding phones, connectivity, computers, printers, VPN, etc.
* Remote support for users in external branch locations
* Manage VoIP phone system equipment and directory
* Sustain company network connectivity and security
* Assign software licenses and support installation of various applications
* Maintain IT files on the server and online in the cloud
* Schedule server updates, backups, and retrieve backups when needed
* Update IT equipment and software with new firmware, drivers, etc.
* Develop documentation, including SOPs and work instructions
* Work with vendors to order or recycle equipment (phones, PCs, peripherals, etc.)
* Assist with AV resources (conference rooms and Teams meetings)
* Adhere to company SLAs and is available during IT emergencies
* Available to work during non-standard hours for planned updates
* Always willing to collaborate with IT Manager, Analyst, and/or additional IT team when needed.
* Strive for security and confidentiality in all IT functions with a Zero Trust mindset.
Qualifications:
* 1-2 years of experience in the enterprise computer service field
* An Associate degree or Technical certification in the computer service field
* Previous experience in a Windows network environment
* Familiarity with Microsoft 365 applications including SharePoint/Dynamics/Business Central
Perks:
* Competitive base salary
* Comprehensive Benefits: Medical, Dental, Life Insurance, Health Savings Account (with company contributions), ST/LT Disability, and more
* $1-for-$1 401(k) match up to 4% after 1-year of service
* 9 Company-paid holidays
* Generous personal time off that increases with tenure
* Education assistance
* Employee referral bonus program
* Ongoing training and development by internal and external industry experts
Working Conditions:
* Usual office working conditions.
* The regular hours for this position are Monday through Friday, 8:00am - 5:00pm
* Additional hours may be required depending on project load.
Pureflow is an equal-opportunity employer and requires post-offer, pre-employment drug tests and background checks on all positions.
Please visit our website at ******************* for additional information and to apply online.
Help Desk Support Service Specialist (Intermediate and Senior Level)
Information Technology Technician Job 16 miles from Burlington
Link Solutions, Inc. delivers reliable and effective Information Technology services to government clients in support of critical mission needs. Delivering a broad range of Infrastructure Operations, Application Development, Cybersecurity, Virtualization, Cloud and Mobility services.
Link is quality and compliance-focused, under our guiding philosophy "Mission First, Customer Always". If you're looking for a technology company that values innovation, with a vision toward the future of the technology landscape, look no further than Link Solutions!
We are ISO 9001:2015, ISO 20000-1:2018, ISO 27001:2013 certified and appraised for CMMI ML3 for Services and Development.
Link Solutions is seeking a Help Desk Support Service Specialist (Intermediate and Senior Level) to join our team in support of the US Army's Network Enterprise Center at Fort Liberty, NC.
* Must be a US Citizen
* Secret Clearance required
* Non-remote (relocation incentive available)
As a Help Desk Support Service Specialist, you will be the face of our team, providing Tier II concierge-like support to users via email, Microsoft Teams, phone, or walk-in issues. You will provide support and education to users in various areas of hardware, software, mobile devices, networking (VPN and Citrix), system administration, licensing management, and printer support.
Become an integral part of a professionally diverse team while working at an industry-leading organization, where work/life balance and employees come first. This is a great opportunity that will allow you to work on innovative projects that offer advancement and growth while helping protect our national security.
Intermediate Level Responsibilities:
* Installation of all new computers and the relocation of computers within locations as provided, including backing up and restoring user data.
* Install computer hardware and software, including patches, and updates while ensuring user functionality and network security.
* Provide technical support and user education, focusing on troubleshooting, diagnostics, and user account management.
* Ensure all issues received via email, phone, walk-in, or assigned by the RNEC during duty hours have a request created and are responded to via email, phone call, or desktop support.
* Provide troubleshooting and support using automated tools and diagnostics for various hardware and software platforms including but not limited to Windows 10, iOS, Microsoft Office 365, OneDrive, Trellix HBSS and HIPS, SharePoint, and Microsoft Active Directory.
* Update and maintain the current approved Microsoft Windows OS images and provide feedback as needed regarding identified issues.
* Create, update, and maintain standard operating procedures (SOPs) and knowledge base materials.
Senior Level Responsibilities:
* All Intermediate responsibilities.
* Provide daily supervision and direction to personnel across the Help Desk team.
* Provide training and mentorship to Help Desk Support Technicians, helping them develop their skills and knowledge.
* Manage, coordinate, and track work across the Help Desk team.
* Maintain overall responsibility for the Help Desk delivery team.
* Collect and review data for capacity and planning purposes.
* Assist in developing, implementing, testing, and maintaining disaster recovery plans.
* Interface with vendors for procurement & maintenance of all IT infrastructures.
* Support the development and delivery of training sessions to ensure staff understand Help Desk resources.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job.
Qualifications
* Must be a US Citizen.
* Active DoD Secret Clearance.
* IAT Level II Certification equivalent or higher per DoD 8570/DoD 8140 (CompTIA Security+ CE, CCNA Security, GICSP, GSEC, SSCP, etc.).
* Baseline Certification is required within 6 months of hire.
Intermediate Level:
* Two (2+) years of IT experience within a Help Desk/Service Desk environment.
Senior Level:
* Three (3+) years of experience providing daily supervision and direction to personnel across the Network teams.
* Eight (8+) years of IT experience, preferably within a Help/Service Desk environment.
Preferred:
* BA/BS degree in IT Service Management, Computer Science, Information Systems, or a related field.
* IAT Level III Certification equivalent or higher per DoD 8570/DoD 8140 (CASP+, CCNP Security, CISA, CISSP, GCED, GCIH, etc.).
* Experience with Active Directory, Windows 10, Microsoft Office 365, iPhone, and remote desktop (Citrix).
* Experience providing quality service and support for mission-critical systems and VIP end users.
* Experience working in a Department of Defense (DoD) environment.
* Problem solver and troubleshooter who thrives in resolving complex problems.
* Strong self-starter requiring minimal supervision.
* Excellent communication skills (written and oral) and interpersonal skills.
* Excellent organizational skills, attention to detail, and ability to prioritize and manage multiple tasks.
Additional Information
This position is contingent upon the successful acquisition of the government contract and the completion of ongoing negotiations. We anticipate these processes will be completed within the next several weeks, at which time interviews and offers will be extended upon successful contract award.
Link Solutions Inc. offers a competitive compensation and benefits package to include paid holidays, paid time off, medical, dental, vision, company-paid long and short-term disability, life insurance, referral bonuses, relocation reimbursement program, certification reimbursement program, retirement, and more.
Link Solutions, Inc. is an EOE. AA/M/F/D/V. We participate in the E-Verify Employment Verification Program. All your information will be kept confidential according to EEO guidelines.
IT Technical Specialist
Information Technology Technician Job In Burlington, NC
LabCorp Lab Systems is a dynamic team that supports a variety of the laboratories and systems. We are in search of an IT Technical Specialist to assist with the validation, certification and installation support of a laboratory testing automated solution. This hybrid position can be located in the Raleigh, NC, Burlington, NC or LabCorp facility with proximity to a physical lab location.
The applicant will be challenged with learning, understanding and validating lab information systems as well as middleware or interface components to support the transfer of data between systems. They will be engaged in a wide variety of work, including but not limited to validation/certification, creation of validation artifacts, hands-on testing and review of workflows and working with complex business integrations.
This position could require up to 50% or more travel to lab facilities across the US.
**Responsibilities:**
The individual in this role will be responsible for:
+ Developing test plans and strategies for certifying lab system applications, interface/middleware components using functional or technical specifications
+ Write and execute test scenarios/cases that will be used to certify a full lab system workflow using flow/data flow diagrams and other technical artifacts to ensure quality programming and design standards are met
+ Validating the file definition/configurations within laboratory systems and applications, testing and troubleshooting instrument interfaces, services or programs
+ Provide remote or on-site support prior to, during and post implementations of lab automated solutions or conversions
+ Working closely with lab system specialists, systems developers and vendors to develop testing solutions and processes to certify the automated solutions meet the desired specifications and outcomes
+ Understanding and learning laboratory and operational systems/application workflows through architectural/technical artifacts and real-time observations and analysis
+ Adhere to enterprise and company best practices and standards in the software lifecycle process
**Required** **Skills and Work Experience:**
+ BS in Computer Science or related technical field
+ Minimum 5-7 years experience in health related field with relevant experience with lab information systems and/or operational workflows
+ Aptitude to understand and comprehend technical solutions for enterprise level production systems, to include instrument interfaces, middleware platforms/programs, and Laboratory Information Systems
+ Ability to understand and translate file/data transformations (HL7, ASTM, FHIR), instrument interfaces and middleware platforms
+ Ability to create and document validation artifacts using MS suites and other tools
+ Excellent interpersonal and communication skills (verbal and written) with the skillset to work in a collaborative environment
+ Enterprise Systems/Services/Protocols: Cache', Antrim, HL7, ASTM
+ Operating Systems: Windows, Linux
+ Experience with lab instrument and automation platforms like Data innovations, etc. a major plus
**Benefits:** Employees regularly scheduled to work 20 or more hours per week are eligible for comprehensive benefits including: Medical, Dental, Vision, Life, STD/LTD, 401(k), Paid Time Off (PTO) or Flexible Time Off (FTO), Tuition Reimbursement and Employee Stock Purchase Plan. Casual, PRN & Part Time employees regularly scheduled to work less than 20 hours are eligible to participate in the 401(k) Plan only. For more detailed information, please click here (************************************************************** **.**
**Labcorp is proud to be an Equal Opportunity Employer:**
As an EOE/AA employer, Labcorp strives for diversity and inclusion in the workforce and does not tolerate harassment or discrimination of any kind. We make employment decisions based on the needs of our business and the qualifications of the individual and do not discriminate based upon race, religion, color, national origin, gender (including pregnancy or other medical conditions/needs), family or parental status, marital, civil union or domestic partnership status, sexual orientation, gender identity, gender expression, personal appearance, age, veteran status, disability, genetic information, or any other legally protected characteristic. Additionally, all qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable law.
**We encourage all to apply**
If you are an individual with a disability who needs assistance using our online tools to search and apply for jobs, or needs an accommodation, please visit our accessibility site (**************************************************** or contact us at Labcorp Accessibility (Disability_*****************) .
For more information about how we collect and store your personal data, please see our Privacy Statement (************************************************* .
ARL IT - Network Admin - Intermediate (Network (Jr))
Information Technology Technician Job 32 miles from Burlington
Under general supervision, the Network Junior (Network Administrator - Intermediate) is responsible for the acquisition, installation, maintenance, and usage of the organization's l LAN. This role involves managing network performance and maintaining network security, ensuring that security procedures are implemented and enforced. Specific duties include installing all network software, evaluating, developing, and maintaining telecommunications systems, and troubleshooting network problems. The Network Junior establishes and implements network policies, procedures, and standards, ensuring their conformance with information systems and organization objectives. They train users on network operation and frequently report to a PC support manager or Senior Network Administrator. Additionally, they will be responsible for designing, installing, configuring, documenting, testing, deploying, managing, and maintaining all network equipment, including Layer 2 and Layer 3 switches, routers, wireless hardware, firewalls, and other appliances. They will support all required network segment/equipment moves, adds, and changes in support of ARL requirements. The Network Junior will ensure all network devices and appliances are running approved and up-to-date operating systems software and firmware. Routine maintenance tasks are performed regularly to ensure enterprise networks continue to function reliably, including replacing failed hardware, ensuring systems are working properly with enterprise management tools, and addressing system alerts. They will also install Government-provided coax/copper/optical fiber (single and multimode) cable for end-user voice and data communication needs, perform corrective tasks such as replacing cut or damaged cables, and interact with commercial communications providers to report and correct problems external to ARL campuses. They will perform moves, adds, and changes, troubleshooting and repairing data and VoIP lines and special circuits consistent with industry standards and in coordination with internal and external service providers.