Information Technology/Support Technician Jobs in Richfield, WI

About Us: At Stella & Chewy's, we are driven by a noble mission: to help pets and pet parents thrive through the love of raw nutrition. Located in Oak Creek, WI-a vibrant suburb south of Milwaukee-our workplace reflects our passion and energy. We celebrate diversity, value collaboration, and encourage authenticity. Here at Stella & Chewy's, you'll join a team that shows up as their best and truest selves. If that sounds like the kind of environment where you'd thrive, we'd love to have you join our pack! Job Summary: The Executive Support Partner is a mission critical position aimed at helping our leadership group to focus on strategy and expansion. This extraordinarily talented individual must have the skills of a project manager and support the Executive Leadership Team by translating data and business insights into compelling narratives that drive decision-making. Are you an impact player? Do you like to work in a fast-paced work environment with shifting priorities and deadlines? Is your word your bond…if you tell someone you are going to do something, they know with certainty it will be completed accurately and correctly? Can you plan and prioritize your day without being micromanaged? Have you been called upon to manage large projects for key executives? If this sounds like you, we would like to speak with you! Key Responsibilities: Prioritize projects and ensure that action items, deadlines, and deliverables are completed in a timely manner Be an executive storyteller - translate complex data and business insights into clear, compelling visual stories for internal and external audiences. Create charts, infographics, and dashboards that simplify key takeaways Assist in meeting preparation - create/edit/update presentations and meeting materials and coordinate Board and investor meetings Manage complex calendars by proactively gathering context around meetings to understand priorities, drive calendaring strategy, and establish best practices Anticipate potential roadblocks and approach with a problem-solving mindset Join relevant internal and external meetings, take notes, and drive follow-up action items Organize and understand a large network of relationships; manage relationships with family, personal contacts, partners, business connections, investors, etc. Manage inboxes and draft, review, and execute communications on behalf of leadership team Serve as liaison to cross-functional groups across the entire organization Assist with event management, including invitations and RSVP lists, as well as on-site coordination and hospitality Manage and oversee special projects depending on needs of the office Schedule meetings, book travel, and process expenses Handle highly sensitive and confidential information Qualifications: Bachelor's degree in Business Administration, Sales, Marketing, or a related field. 3+ years of experience in fast-paced, competitive business environments Strong proficiency in PowerPoint and Microsoft Office tools, as well as data visualization tools like Tableau or Power BI Diligent, detail oriented, careful, presentable, organized, responsible, and forthright Exceptional storytelling skills with ability to distill complex information into clear, persuasive messages Proactive and resourceful in executing vague or open-ended directives High level of discretion, judgement, and diplomacy Excellent organizational skills, including ability to organize diverse projects being performed by multiple people Concise, professional, and effective interpersonal, written, and oral communication ability A natural collaborator with a high level of empathy Thrives under pressure, calm under changing circumstances Forward thinker, enjoys new challenges, not tied to the status quo All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status, or any other status protected by law. This job description in no way states or implies that these are the only duties to be performed by the person occupying this position. You may be required to perform other job-related duties as requested by Management.

Who We Are Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding, mortgage and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (****************************************** to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability. Milliman's Milwaukee-based Property and Casualty practice is one of the leading experts in property and casualty insurance matters. We advise clients on a wide range of issues - from estimating loss reserves to developing rating plans and evaluating mortgage collateral for government agencies, mortgage lenders, and investors. Our consulting work is supported by a powerful toolkit of analytics software solutions. As innovators in risk assessment, Milliman embraces technology and builds renowned data-driven tools that evaluate risk for a wide variety of applications. The Opportunity Milwaukee Casualty's IT Support team ensures that all of our technology is in seamless working order for everyone within the 80-person practice. Our end-user systems include hardware, network storage, software, networking and telecommunications. Just as important as your relevant technical knowledge will be your customer-oriented communication skills, as you'll be handling multiple tickets and resolving issues with the utmost urgency. Whether your day includes setting up equipment at a workstation, running diagnostics in a remote session, or answering an ambiguous help ticket, you'll provide solutions and expertise in response to a wide variety of requests. This role merges the fast pace of “break/fix” IT with exciting opportunities to find ways to enhance our existing solutions, and introduce innovative technologies. This is a great opportunity for someone who wants to leverage their tech support experience and is ready to develop additional skills in a professional services environment. The IT Support team works onsite in our office in Brookfield WI, providing IT support during Central Time business hours. The IT Support Specialist will commit to a regular onsite schedule, working between 30 and 37.5 hours per week. Responsibilities and expectations: Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users Resolve technical issues in a timely manner and research incidents with the utmost attention to detail Create, update, and review technical process documentation Prioritize tickets based on urgency and/or priority with the information given Solve technical problems on the fly Complete auditing tasks Physically install and configure new hardware, software, and systems Complete hardware refresh workflows Provide A/V support for in-office meetings Provide instructions to end users, verbally and in writing Follow internal approval procedures Teach technical concepts and processes when needed Provide orientation and guidance to users on how to operate new software and computer equipment Complete thorough research and exhaust all possible resources when investigating an issue Follow compliance standards for retired asset management What We Are Looking For Required: A minimum of 1 year of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, as well as hardware (desktop, laptop, printer, conferencing equipment, mobile devices) A minimum of 1 year of help desk experience, preferably in an office or professional services environment Able to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, and/or crawl Familiarity with TCP/IP networking Experience with deploying or creating images Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team Professional demeanor in oral and written communication Positive approach to solving problems Able to prioritize multiple concurrent requests Receptive to constructive feedback Exceptional attention to detail Experience creating and updating documentation Willing to learn and expand personal knowledge base as technology needs evolve Preferred: Experience using Active Directory to manage resources Experience supporting Windows and/or non-Windows platform(s) e.g. Linux or Mac, operating systems Certification in A+, Network+, MCP or equivalent professional certification, and/or any CompTIA related exam Professional customer service experience Milliman Benefits At Milliman, we focus on creating an environment that recognizes - and meets - the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility: A 401(k) plan with matching program, and profit sharing contribution Employee Assistance Program (EAP) A discretionary bonus program Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period Commuter Program, which allows you to use pre-tax dollars to pay for your parking or public transit expenses to get to and from work. You may utilize this benefit any time throughout the year and funds will be available the first of the month following your first contribution. A minimum of 10 paid holidays Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs Location This position is based out of the Milliman office in Brookfield, WI. Candidates hired into this role must be willing to work onsite 5 days per week, on an agreed-upon schedule, with some flexibility. No paid relocation assistance is available. Equal Opportunity All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-LS1 #LI-Onsite The expected application deadline for this job is March 31, 2025.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work for us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

What are important things that YOU need to know about this role? Hours: 8am to 5pm CST or 8am to 4:30pm CST based on lunch hour Experience: Must be self-motivated and personable, with a strong ability to handle user issues and deliver first-call resolutions. What will YOU be doing for us? Responsible for successfully supporting internal end users and external consultants with issues of varying complexity related to software, hardware, telecommunications, printing, faxing and wireless technologies. Troubleshoot and resolve issues in a positive and professional manner. Utilize internal systems to process requests and document resolutions. What will YOU be working on every day? Provide initial support to both remote and onsite end users on all internally used software applications, hardware, mobile and telecommunication devices, wireless and peripheral equipment (printers, fax solutions, AP's, etc.). Ensure new hires are correctly set up by creating user network accounts, email mailboxes, assigning to network security groups, setting standard and Customer Care agent phone access, etc. Procure necessary equipment from onsite ITAM team and then configure and install hardware for all telecommuting employees. Work in conjunction with Shipping and Receiving Associate to ship out all necessary equipment to new telecommuting employees. Coordinate and implement various solutions to improve end user experiences such as new system builds, updates to systems, software, moving a user's equipment to a new onsite location or rearranging the equipment at the user's desk. Demonstrate strong troubleshooting and analytical skills, including leveraging available reference and resolution resources to assist with issue resolution as appropriate. Contribute to resolution documentation (knowledge base) available to the team and maintain or update existing resolution documentation as appropriate. Utilize internal customer help desk ticketing system by monitoring and taking ownership of incoming requests, and management of end-user resolutions in a timely manner or escalating for assistance from other areas for resolution, thereby maintaining detailed and accurate notes in ticketing system regarding resolution. Communicate purchasing needs to appropriate internal team members to ensure hardware levels are maintained and are available for new and current employees. Acquire new technical skills by leveraging available resources including training materials and taking ownership of projects that require developing new technical skills. Communicate and coordinate with second and third level team members and management to ensure strategic decisions complement future network and server implementation strategies, while meeting current and future business requirements. What qualifications do YOU need to have to be GOOD candidate? Required Level of Education, Licenses, and/or Certificates Currently pursuing an Associate or Bachelor's Degree or a 2 year degree or Certification in A+ and Network +. Required Level of Experience 0 - 6 months of experience in a Helpdesk role using a helpdesk ticketing system. Required Knowledge, Skills, and Abilities Ability to physically work in the Menomonee Falls office 2 to 3 days per week Knowledge of Microsoft Windows 10. Knowledge of Microsoft 2016 or higher. Ability to support end user systems throughout the operating life cycle (deployment, upgrades, ongoing support, removal from service and disposal). Knowledge of Active Directory, Exchange, and VMware environments. Knowledge of PC Hardware Systems, general interface and mobile/smart devices. What qualifications do YOU need to have to be a GREAT candidate? Preferred Level of Education, License, and/or Certificates Associate or Bachelor's Degree in Information Technology and in related area with 1-2 years of experience in the field. Certification in Microsoft Desktop Operating System and/or Microsoft Office (2016 to current). Preferred Level of Experience 1 - 2 years of experience in a Helpdesk or Support role. Knowledge and ability to use ticketing systems. Preferred Knowledge, Skills, and Abilities Knowledge of a network design and equipment, Active Directory functionality and utilization, and package deployments in a Microsoft environment. Experience in an environments that utilizes a VoIP phone system and VMware. Knowledge and familiarity with support process standards (i.e. ITIL) as pertains to role. Knowledge of basic system administration (file permissions, access levels, and why machines talk to the domain controllers). The salary range and midpoint is listed below for your reference. Please keep in mind that your education and experience along with your knowledge, skills and abilities are taken into consideration when determining placement within the range. Compensation Range: $40,783.00 - $61,175.00 Compensation Midpoint: $50,979.00

Work schedule: Part-Time 3 days per week 16-18/hr 6 month contract approx 30 hrs per week The IT Support Specialist will be responsible for the proper functioning of our local IT hardware operations, offering basic technical support to users related to their notebooks, headsets, etc. via chat, email or in-person. This position will ensure that new employees have the necessary equipment for a smooth start at the company. Prepare and send the necessary hardware for new joiners. Receive and assess the return of the hardware from leavers. Provide basic support for local office hardware (printers, conferencing/AV equipment). Manage IT hardware stock making sure that there is enough equipment on hand. Hands-on experience with end user applications e.g. Windows 10/11, MS Outlook, MS Teams, and MS Office a plus Demonstrate ability to work with relevant business areas. 1-2 years of providing basic end-user IT support a plus. Attitudes: Aspiring, ambitious and motivated Cooperative Team-Player Flexible and agile Attributes Constructive and creative thinker Detail and goal oriented Reliable and self-driven MUST live in Milwaukee area already. No visas on this or 3rd parties MUST be a US Citizen

About the University of Wisconsin-Parkside Since its founding in 1968, the University of Wisconsin-Parkside has been a trusted partner for the region's higher educational needs, empowering students to thrive, advancing applied knowledge, and developing talent for the future. The university offers undergraduate and graduate degrees, as well as certificates and pre-professional programs, designed to foster personal and professional growth through real-world and impactful learning experiences. With over 30,000 alumni-nearly 60 percent of whom were the first in their families to earn a degree-UW-Parkside reflects and celebrates the vibrant diversity of our world. Our beautiful campus, located in the dynamic Chicago-Milwaukee corridor, offers unmatched access to world-class internships, professional networks, and endless career-building opportunities, placing students at the center of it all. At UW-Parkside, faculty and staff enjoy a supportive, inclusive environment where their work directly contributes to transforming lives and strengthening communities. The university offers competitive pay and benefits, making it a great place to build a meaningful career. Position Title: User Support Specialist II Employment Type: Full Time, University Staff, Non-Exempt position Reports To: IT Director Full Time Pay Range: $18.26 - $22.59 per hour Job Summary: Reporting to the Director of IT, this position provides information technology support to end users in support of institutional technology operations. Provides training to end users. Essential Job Functions Essential Job Functions * Completes procurements, installations, configurations, repairs, and modifications of various technology hardware, software, and associated components under general supervision * Identifies, troubleshoots, resolves, and/or escalates basic and more complex data, network connectivity, client/server processes, and application issues according to established policies and procedures * Maintains operational functions of technology systems to ensure appropriate integration, compatibility, and functionality according to established user requirements * Serves as a point of contact for individuals and groups providing standard-level organizational information about technology resources and addressing their needs * Facilitates individual and group end user trainings, answers questions, and provides information specific to non-routine and more complex information technology end user products and services Physical Demands of the Job: * Ability to remain seated or stand for extended periods while troubleshooting, repairing, or providing end-user training. * Capability to lift and transport technology hardware and equipment, such as computers, monitors, and peripherals, weighing up to 25 pounds. * Dexterity to handle small tools and components during hardware repairs or installations. * Sufficient visual acuity to read detailed technical instructions, schematics, and monitor displays. * Manual dexterity to type, use a mouse, and operate IT equipment efficiently. * Ability to crawl, kneel, or crouch to access equipment located under desks or in confined spaces. * Mobility to move between various campus locations to provide on-site IT support. * Hearing acuity to respond to end-user questions and troubleshoot issues effectively over the phone or in-person. * Flexibility to adapt to varied work environments, such as classrooms, offices, and IT labs. Qualifications Qualifications Required Qualifications: * 1-3 years experience in the IT field * Experience in Higher Ed setting Preferred Qualifications: * An Associate's degree in Information Technology or a related field or equivalent/comparable experience * 1 year of Managerial experience * Experience with ITSM, SCCM or Asset Management Software Job Description: User Support Specialist II Salary and Benefits Salary and Benefits Commensurate with qualifications and experience. The University of Wisconsin System provides a liberal benefits package, including participation in a state pension plan. Benefit Details: ***************************************** Health & Retirement Contributions Estimator: *****************************************benefits-estimator/ Application Process Application Process HOW TO APPLY: Applications must be submitted electronically through our employment portal. If you need additional assistance you may contact Human Resources at **************. Hours 8:00am-4:30pm Monday-Friday. STEP 1: Please select the applicable link below: External Applicants: (NOT currently employed by the University of Wisconsin System) Internal Applicants: (Currently employed by the University of Wisconsin System) STEP 2: Submit application materials Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. Files must be complete to be considered. All materials must be added at one time, once submitted you may not edit/add to profile. Please include the following documents: * Cover Letter * Resume Review of Applications Applications received by 02/07/2025 are ensured full consideration. Position open until filled. You must select "SUBMIT". Selecting "Save" will not forward your application materials to the search committee. Please be sure to complete all required fields and include all required documents before submitting your application. Once submitted, you will not be able to edit or attach any application materials. In instances where the Review Committee is unable to ascertain from a candidates application materials whether she/he meets all of the required qualifications, or if all of the application materials are not submitted, they will be evaluated as not meeting such qualifications and may be excluded from further consideration. Legal Notices and Important Information Legal Notices and Important Information Employment will require a criminal background check, and if you have prior work history within the last 7 years with Universities of Wisconsin, a personnel file review check for employee misconduct. It will also require your references to answer questions regarding employee misconduct, sexual violence, and sexual harassment. If the results are unacceptable, the offer will be withdrawn or, if you have started employment, your employment will be terminated. (see TC1 - App. 4 and p. 12) It is the policy of UW-Parkside to provide reasonable accommodations for qualified persons with disabilities who are employees or applicants for employment. If you need assistance or accommodations at any stage of the recruitment process because of a disability, please let us know. Employment opportunities will not be denied to anyone because of the need to make reasonable accommodations to a person's disability. Contact Amber Marzette ****************

JOB PURPOSE Responsible for troubleshooting and supporting customer's technology issues both remotely and in-person. Build and maintain positive relationships and proactive communication with all associates and peers. Service and support of all user end point hardware, software, printers, end point network configurations and peripherals. Expert knowledge of internal IT Asset Management process and procedures. Execute and deliver all assigned project activities. Responsible for creating and maintaining Knowledge Base articles and end user training activities. KEY RESPONSIBILITIES * Responsible for on-site and/or remote deployment, modification, maintenance, troubleshooting and/or repair of end user computing and specific data center technologies related to the role. * Create and maintain support documentation, including processes, and procedures. * Strong customer focus and ability to manage client expectations effectively. * Participates in projects as required for departmental/company project rollouts (i.e. software, hardware and initiatives). * Focus on identifying and implementing efficiencies with technological solutions. * Have a working knowledge of ITIL practices and concepts. JOB REQUIREMENTS - EDUCATION, KNOWLEDGE AND SKILLS * 3 year minimum user end point technical and customer service experience. * Ability to learn and support new technologies implemented by the organization. * Excellent customer service and communication skills * Bachelor's Degree preferred. 3+ years IT experience acceptable alternative. Come as you are. Our culture embraces diversity, equity, & inclusion; one where everyone feels valued and heard. For more information on JFG's culture and diversity efforts, including our employee resource groups, please visit the Diversity section of our career website.

We are seeking a highly skilled Technical Support Specialist to join our team. Reporting to the Operations Manager, the successful candidate will provide second-level support to customers and field representatives by monitoring service levels and addressing any reported malfunctions. This role serves as a key point of contact for all Telkonet products and services, ensuring that customer networks and HVAC systems are proactively monitored and that hardware or software issues are promptly and effectively resolved. The goal is to handle all inquiries and requests immediately, achieving a first-call resolution rate exceeding 90%. Key Responsibilities: Monitor customer networks and HVAC systems to ensure optimal performance. Provide second-level technical support to customers and field representatives. Diagnose and swiftly resolve reported hardware and software issues. Ensure that over 90% of issues are resolved on the first contact. Collaborate with other departments to continuously improve services offered. Required Skills and Qualifications: Linux Systems Expertise: Proficiency in troubleshooting Linux-based systems, preferably Debian. Experience with command-line interfaces (CLI) for diagnosing and resolving system and network issues. Networking Knowledge: Familiarity with networking concepts such as TCP/IP, DNS, DHCP, VLANs, routing, and firewalls. Ability to configure and troubleshoot network services and protocols (e.g., HTTP, HTTPS, SSH, and Telnet). System Administration: Knowledge of server administration tasks, including user management, file permissions, and package installation. Experience with DevOps tools (e.g., Salt, Docker) to ensure system uptime and performance. Virtualization: Understanding of virtualization technologies like VMware or KVM for managing virtual environments. Scripting and Automation: Proficiency in scripting languages (e.g., Bash, Python, Perl) to automate routine tasks and streamline processes. IT Infrastructure: Ability to build and configure servers, gateways, and switches. Competence in defining and executing recovery procedures, managing outages, and safeguarding customer data. Problem-Solving: Excellent problem-solving skills to identify root causes of technical issues and implement effective solutions. Additional Qualifications: Education: Bachelor's degree in Computer Science, Computer Engineering, or a related field, or equivalent experience. Professional Experience: At least 3 years of experience in similar roles in technical support or system administration. Soft Skills: Excellent communication skills and a team-oriented attitude. Ability to work under pressure and manage multiple tasks simultaneously. Attention to detail and customer-oriented approach. What We Offer: Dynamic Work Environment: A collaborative and innovation-driven team. Growth Opportunities: Professional development and continuous training opportunities. Competitive Compensation Package: Salary commensurate with experience and skills, with additional benefits. If you possess the required skills and experience and are passionate about technology and customer support, we invite you to apply and become part of our team. We are an equal opportunity employer and value diversity within our team.

Why Work for Us? At the City of Sheboygan, we believe in taking care of our employees. That's why we offer a comprehensive benefits package* that includes: Health, Dental, and Vision Insurances: Stay healthy and secure with our comprehensive insurance coverage. Annual Employer HSA Contribution: We invest in your well-being by contributing to your Health Savings Account. Employer Sponsored Clinic: Access convenient and affordable healthcare services through our dedicated clinic. Up to Four Weeks of PTO Upon Hire: Enjoy a healthy work-life balance with generous paid time off. Participation in the Wisconsin Retirement System: Plan for your future with our retirement savings program. And So Much More! With a wide range of departments and positions available, you're sure to find a role that aligns with your interests, skills, and experiences. Whether you're passionate about public safety, infrastructure development, community planning, or customer service, there's a place for you at the City of Sheboygan. Apply Today! Join our team and become part of a community-focused organization that values integrity, innovation, and collaboration. Apply now and embark on a rewarding career with the City of Sheboygan! *Note: Employees are eligible for benefits at 20 hours per week. Contribution amounts and specific program eligibility may vary by position or FTE (Full-Time Equivalent). Need technical assistance? (i.e. user name or password issues) Please call NEOGOV Customer Support ************** (Monday - Friday 8:00a.m. - 7:00 p.m. CST). In compliance with federal and state laws, if you require reasonable accommodation(s) during the recruitment or employment process, (i.e. completing the application, interviewing, completing pre-employment testing, or otherwise participating in the selection process) because of a disability, please notify City of Sheboygan Human Resources Department. The City of Sheboygan is an Equal Opportunity Employer. Summary of Job As a customer service based and quality focused department, the Information Technology Department provides a vibrant infrastructure, an integrated tool set of applications, and information access services to support current and future technology goals and the strategic plan focus areas of the City of Sheboygan. Under general supervision, the Help Desk Technician is a support position for both the IT Team as well as employees city-wide and the first point of contact for the city. This position is responsible for maintaining hardware, software and other systems while also troubleshooting and supporting the organization and maintaining IT resources. It is imperative job duties are performed with respect, integrity, objectivity and in the best interest of the City. This position requires a high level of confidentiality. All City employees are expected to be honest and truthful at all times. Work Environment: The work environment and physical demands characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to sit. The employee is occasionally required to stand and walk. The employee must regularly lift and/or move up to 10 pounds. Responsibilities Provides technical service and assistance to PC hardware, software, and network users by troubleshooting through diagnostic techniques and pertinent questions over the phone, email or in person. Walk the customer through the problem-solving process Direct unresolved issues to the next level of support Record events and problems and their resolution in logs Responsible for following up with end users after the issue is resolved. Installs, configures, and maintains computer hardware and software on the PC and internet. Develops monitors, tracks, and maintains computer hardware, software, and other IT equipment inventories. Performs various input/output operations and reviews impact to determine acceptability and output accuracy/consistency. Troubleshoots issues and recommends solutions. Monitors lights on console and storage devices, reports any failures, and makes normal console adjustments. Operates computers by selecting proper tape cartridge, proper forms, and enters control commands on console in accordance with established procedures. Assists with phone systems, cybersecurity, programming, analytics, and data center management. Other Duties Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. Education & Experience High School Diploma or equivalent Completion of 12 semester credits in post high school courses in computer science from an accredited college or institution of higher learning At least three years of recent and relevant experience in a support capacity in IT or Technology field Qualifications & Skills Documented level of proficiency in PC hardware and software Familiar with Microsoft Office products (Microsoft 365) Excellent technical knowledge and able to communicate effectively to understand the problem and explain its solution, both in written and verbal form. Excellent analytical and problem-solving skills Customer Service Skills; ability to work effectively and portray a professional attitude when dealing with employees, departmental representatives, and the public Strong work ethic and attention to detail Ability to act, make decisions, and justify action based on logic, good judgment, and rational thought. Post Job Offer Requirements: Job offers for this position are contingent on the individual passing a pre-employment background check.? The City of Sheboygan is an Equal Opportunity Employer.

Essential Duties and Responsibilities: Maintain the REVEL Point of Sale solution being used at our retail stores: iPad iOS updates, Revel POS app updates, and credit card swipes. Maintain the Retail Store's VOIP Talk Desk solution: PCs kept current, handsets functioning, training on problem resolution to store staff. Provide application support for Microsoft Office 365 & Google Workspace. Provide technical support (ticketing system, email, phone call etc.) to corporate and remote users investigating software, hardware, fax, phone, and network issues to a workable solution. Maintain a help desk tracking log ensuring timely resolution of problems, documenting solutions to problems, and recommending fundamental changes to prevent recurrences. Provides feedback on problematic trends and patterns in technical support to team lead and/or supervisor. Collaborate with other IT staff or related vendors including network services, software systems and/or application development to restore service and/or identify problems. Maintain a list of hardware assets and associated software usage/subscriptions. Apply and keep current firmware and operating system updates on all deployed IT equipment. Routine inspection and cleaning of IT equipment. Assist the Human Resources Department with new employee on-boarding profiles for email, computer access, and access to other required systems and/or devices. Attention to detail is a critical skill in this role Perform other duties and responsibilities as requested or required. Knowledge and Skills Required: A high school diploma is required. An associate degree or specialized training in IT field preferred. Minimum of one year of previous IT experience required. Strong customer service skills and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the user without being prompted. Proficient knowledge of printers, desktops, laptops, tablets, and networking equipment. Proficient knowledge of Microsoft Office solutions (Word, Excel, PowerPoint, etc.). Ability to problem solve, learn quickly, and multi-task. Good verbal, written and interpersonal communication skills. Solid organizational skills and the ability to handle multiple projects simultaneously. Proficient with Microsoft Windows 10 and 11. Comptia A+ certification is a plus Knowledge of ITIL is a plus Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. On occasion, the colleague may be required to climb and work in high places, stoop, bend or reach above the shoulders. Position may also require work in confined spaces. Risk of electrical shock and/or general hazards found in a construction environment are present. The colleague must frequently lift, push, or pull up to 25 pounds and occasionally lift, push or pull up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a 1st shift, office-based position. Since our facilities are in use 24 hours a day, 7 days per week, some 2 nd and 3 rd shift work will also be required. The colleague may perform work-related travel to our Racine and Oak Creek stores. The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

Essential Duties and Responsibilities: * Maintain the REVEL Point of Sale solution being used at our retail stores: iPad iOS updates, Revel POS app updates, and credit card swipes. * Maintain the Retail Store's VOIP Talk Desk solution: PCs kept current, handsets functioning, training on problem resolution to store staff. * Provide application support for Microsoft Office 365 & Google Workspace. * Provide technical support (ticketing system, email, phone call etc.) to corporate and remote users investigating software, hardware, fax, phone, and network issues to a workable solution. * Maintain a help desk tracking log ensuring timely resolution of problems, documenting solutions to problems, and recommending fundamental changes to prevent recurrences. * Provides feedback on problematic trends and patterns in technical support to team lead and/or supervisor. * Collaborate with other IT staff or related vendors including network services, software systems and/or application development to restore service and/or identify problems. * Maintain a list of hardware assets and associated software usage/subscriptions. * Apply and keep current firmware and operating system updates on all deployed IT equipment. * Routine inspection and cleaning of IT equipment. * Assist the Human Resources Department with new employee on-boarding profiles for email, computer access, and access to other required systems and/or devices. * Attention to detail is a critical skill in this role * Perform other duties and responsibilities as requested or required. Knowledge and Skills Required: * A high school diploma is required. * An associate degree or specialized training in IT field preferred. * Minimum of one year of previous IT experience required. * Strong customer service skills and ability to work under pressure; ability to maintain awareness of and seek to meet the needs and wants of the user without being prompted. * Proficient knowledge of printers, desktops, laptops, tablets, and networking equipment. * Proficient knowledge of Microsoft Office solutions (Word, Excel, PowerPoint, etc.). * Ability to problem solve, learn quickly, and multi-task. * Good verbal, written and interpersonal communication skills. * Solid organizational skills and the ability to handle multiple projects simultaneously. * Proficient with Microsoft Windows 10 and 11. * Comptia A+ certification is a plus * Knowledge of ITIL is a plus Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the colleague is frequently required to sit, stand, walk, talk or hear; uses hands to finger, handle, or touch objects or controls. On occasion, the colleague may be required to climb and work in high places, stoop, bend or reach above the shoulders. Position may also require work in confined spaces. Risk of electrical shock and/or general hazards found in a construction environment are present. The colleague must frequently lift, push, or pull up to 25 pounds and occasionally lift, push or pull up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. This is a 1st shift, office-based position. Since our facilities are in use 24 hours a day, 7 days per week, some 2nd and 3rd shift work will also be required. The colleague may perform work-related travel to our Racine and Oak Creek stores. The above statements reflect the general details necessary to describe the principle functions of the occupation described and shall not be construed as a detailed description of all the work requirements that may be inherent in the occupation. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

USCAN CRM Triage and Remediation Key responsibilities/essential functions include: ? Support the Siebel CRM system ? Triage inbound CRM Support requests from Field Personnel ? Troubleshoot CRM Issues, Resolve or Initiate Help Desk Tickets for appropriate routing and follow through to resolution ? Guide Field Personnel end users through issues with on the job training ? Interact with US Service Field Team members to confirm next steps before applying data updates ? Will take task based data management update requests and operate independently to complete the tasks. ? Update Key System Data such as, but not limited to: Updating FE Assignment Skills, Contract Data, Hourly Billed Service & Service Part Pricing ? Responsibilities may not be limited to the above and are subject to change Qualifications Required Qualifications: Process Thinking: Ability to learn/understand Siebel 8.1 CRM System Views Ability to understand different Service Business functions/processes in System Views Ability to understand Data Flows Computer skills Siebel CRM, MS Excel, Windows 7, IE8+, Firefox, Google Chrome Attention to detail, accuracy and record keeping of work performed Ability to take direction, then work independently Ability to take notes on requested Tasks Ability to determine when to ask questions on unanticipated variations, vs work independently Advanced Communication Skills Ability to communicate in person and on the phone in an effective manner Ability to collaborate Ability to multi-task and record and self-audit day to day activities Ability to manage & track multiple tasks and stay focused to close Ability to adapt, shift focus if needed, but keep other tasks in mind for further work General Ability to be located at 9900 Innovation Drive, Wauwatosa Minimum Bachelor?s degree Minimum 3 year related job experience Preferred Skills Oracle, OBIEE, MS Access, ServiceNow Previous Field service communication experience Potential for some later evening hours to cover Pacific Time zone Additional Information All your information will be kept confidential according to EEO guidelines.

Job Details Division: Rytec Corporation Other Available Locations: N/A Welcome to Nucor, where our unique culture sets us apart. Joining Nucor means becoming part of North America's largest steel and steel products manufacturer, offering unmatched career opportunities and stability. We are known for our innovative sustainability practices and are the continent's largest recycler. Our vibrant culture, built on personal connections and teamwork, empowers every team member with the freedom to innovate and contribute to our collective success. Experience a workplace where safety, efficiency, and meaningful personal connections define every day, enriching both our teammates and the communities we serve. Nucor supports its teammates with top-tier benefits like Medical, Dental, Vision, and Disability Insurance, 401K and Roth accounts, Profit sharing, Pay-for-performance bonuses, Paid parental leave, Tuition reimbursement, Stock program, Scholarships and more. Basic Job Functions: SUMMARY: The Technical Support Specialist I is responsible for providing technical problem resolution to the dealers and end-users. The Technical Support Specialist will strive to provide the highest level of customer service, by clearly communicating technical solutions in a user-friendly, professional manner. Provide technical support resolution via phone and email with end-users, contractors and dealer network Resolve electrical and mechanical problems that could be encountered before, during, and after product installation Communicate and coordinate with internal departments to ensure accurate resolution in a timely manner Accurately process and properly record call and email transactions utilizing computer software programs Assist in department process improvements to maintain and improve upon the industry leading Technical Support experience Assist Engineering on R&D projects both in house and in the field Offer technical guidance to the Parts department involving custom orders Travel occasionally to customer sites to resolve problems that need onsite assistance Safety is the most important part of all jobs within Nucor; therefore, candidates must be able to demonstrate the ability to initiate, lead, and uphold safety policies, practices, procedures, and housekeeping standards at all times. Minimum Qualifications: Preferred Qualifications: Associate's degree or equivalent from two-year College or Technical school desired; or two to four years related customer service/troubleshooting experience and/or training; or equivalent combination of education and experience. Must have supervisor and/or manager recommendation and must be able to perform all essential functions of the job with or without a reasonable accommodation. Nucor is an Equal Opportunity/Affirmative Action Employer - M/F/Disabled/Vets - and a drug - free workplace

Northwestern Mutual has been helping families and businesses achieve financial security for nearly 160 years through a distinctive planning approach that integrates risk management with wealth accumulation, preservation and distribution. With more than $217 billion in assets, $26 billion in revenues and more than $1.5 trillion worth of life insurance protection in force, Northwestern Mutual delivers financial security to more than 4.2 million clients. For the seventh consecutive year, Northwestern Mutual has also been recognized among the “Best Places to Work in IT” as a top workplace for information technology (IT) professionals, according to IDG's Computerworld, the leading source of technology news and information for IT influencers worldwide. People are the power behind Northwestern Mutual, and diversity makes us better. We are committed to reflecting and serving the marketplace. We do so by attracting and enhancing the engagement of those who bring their unique perspectives, ideas, and beliefs. At Northwestern Mutual, people matter. And you'll be working for a company that's consistently voted among the “most admired” in the nation. We invite you to explore your career interests with us. Job Description Interns may be involved in providing day-to-day support as needed including problem resolution, metrics reporting, documentation, project assistance and various other activities including attending and participating in various meetings as part of the team. Responsibilities of the intern may include: • Meeting with internal business partners to capture requirements or current/future state process descriptions, and delivering relevant documentation • Communicating and coordinating with field offices contacts, general contractors, vendors, and/ or other Home Office business and technology teams, to analyze/document items such as (1) processes to be improved, (2) requirements to be implemented, and/or (3) problems to be explored/resolved Qualifications Active student pursuing a Bachelor's or Master's degree in Computer Science, Computer Engineering, Management Information Systems or related field. A cumulative grade point average of 3.0 or higher with a minimum of 6-9 credits in Computer Science or Management Information Systems courses. Additional Information SKILLS AND COMPETENCIES REQUIRED FOR POSITION • Excellent verbal and written communication (including meeting scheduling/facilitation), analytical and problem- solving skills, time management and customer service skills • Proficiency with Microsoft Windows, Microsoft Office tools (VISIO and SQL experience is a plus) • Previous work or classroom experience in one of the following: requirements gathering, functional analysis, training or database querying • Ability to organize projects involving participants from multiple internal departments • Ability to multi-task • Knowledge of SharePoint administration is a plus

Dodge County offers a generous benefits package including: Paid Time Off (PTO) - available for use after 30 days of employment, 10 observed paid holidays, Health, Dental, Vision Insurance, Health Savings Account (HSA) - with employer contributions - HRA, Life insurance, Long-term disability and Flex spending, Participation in the Wisconsin Retirement System (WRS) - an exceptional pension plan with employer match (upon vesting) and lifetime retirement payment. Please submit Cover Letter and Resume with application. Position Summary This position provides a variety of technical work for the Information Technology (IT) Department including, but not limited to providing support to the end users by troubleshooting and correcting hardware, software, and network connectivity problems. This position also provides administrative support; including procurement, contracts, accounts payable, budget monitoring, for IT and County-wide services, while coordinating projects simultaneously providing technology assistance. Salary Information $28.97/hr. - $31.90/hr. ****************************************************************************************************** Job Details REQUIRED JOB COMPETENCIES * Knowledge of the principles, concepts, capabilities, and operations of hardware, data storage devices and peripherals. * Knowledge of current technological trends for midrange, client/server, and personal computer information systems. * Knowledge of the various operating systems utilized by the County. * Knowledge of network, application, and data security systems. * Knowledge of hardware and software troubleshooting techniques. * Skill in troubleshooting and resolving computer hardware, software, and peripheral problems. * Skill in installing and configuring computer and printing equipment. * Skill in assisting customers with computer-related problems. * Knowledge of administrative policies and procedures of the County. * Knowledge of current office practices and procedures and knowledge of the operation of standard office equipment and software. * Ability to establish and maintain accurate records of assigned activities and operations. * Ability to interpret and implement local policies and procedures; written instructions, general correspondence; Federal, State, and local regulations. * Skill in organizational and time management to prioritize duties to accomplish a high volume of work product while adapting to constant changes in priority. * Ability to perform detailed work accurately and independently in compliance with stringent time limits requiring minimal direction and supervision. * Ability to think quickly, maintain self-control, and adapt to stressful situations. * Knowledge of computer software including word processing, spreadsheet, and database applications consistent for this position. * Ability to perform mathematical calculations required of this position. * Ability to communicate clearly, concisely and effectively in English in both written and verbal form. * Skill in researching and understanding complex written materials. * Ability to prepare and maintain accurate and concise records and reports. Qualifications Education Required: * Associates or better in Information Technology or related field. Experience: * Required Fingerprinting is required. Criminal background and local records check, including the Department of Transportation and NCIC/CIB wants/warrants database. * Experience with Microsoft, and mobile and computer operating systems. 1 year: * Experience in database, web, or application support or other related IT experience. * Equivalent combination of education and experience which provides necessary knowledge, skills, and abilities may be considered. Preferred: * Information Technology office and technology support experience with an emphasis on customer support, office accounting, and financial procurement. How To Apply Please submit Cover Letter and Resume with application. Visit Dodge County website for the full job description and to submit your application online. Deadline to Apply Applications will be accepted until position is filled. First of review of applications will begin on February 10, 2025.

The Information Technology Intern will provide direct technical assistance and support to Reinhart staff for network, hardware, and software issues with minimal supervision. Duties include installing and maintaining computer systems including software and hardware on desktops and laptops, resolving internet and network access issues (both wired and wireless), providing network printer support, meeting with staff to provide one-on-one technical assistance as needed/requested, providing training to staff on software and hardware use, determining causes of computer/software/network malfunctions through evaluation and testing and resolution via modifications, repair, or external support assistance. This is opportunity is for active students only. Essential Duties and Responsibilities: Respond to user requests for service, troubleshoot problems and help develop solutions. Support PC hardware components, desktop operating system software, and application software. Perform minor repairs to equipment and arrange for other servicing needs. Identify and report system issues to vendors. Monitor and test resolution of those issues sent to vendors. Monitor antivirus software and updates and monitor for malware or infections. Monitor laptop backup software and procedures to ensure data is safely backed up. Record activities, solutions and other responses to request for service in the ticketing system. Assist in maintaining inventory records and documentation for equipment. Develop and provide user training for basic hardware and software use. Maintains open communication and positive working relationship with staff. Perform other duties/projects as assigned. Requirements Education: Currently pursuing an Associate's or Bachelor's degree, with a High School Diploma or GED. Experience: Minimum of six months paid or volunteer work experience with computer desktop support in a networked environment for a small to mid-sized organization. Other: Reinhart is looking for a student intern with exceptional customer service skills, solid troubleshooting skills, ability to work well in a team environment, professional oral and written communications skills and the ability to work under minimal supervision. Applicants must have experience with Windows 10 in a technical support environment. Applicants must also have experience supporting recent versions of Microsoft Office Applications. Experience with networking technologies and printer support is preferred. Applicants must have awareness of the PC hardware components, desktop operating system software, and application software. Interested applicants should possess sound analytical skills and the ability to troubleshoot and resolve hardware and software problems. Physical Demands and/or Work Environment: While performing the duties of this job, the employee must be able to use a keyboard, calculator, and telephone. Frequent sitting, talking, hearing, and occasionally stand, walk, stoop, kneel, crouch, crawl, lift 20 lbs., and an ability to adjust vision for close vision work. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Horizon Retail Construction, an established national general contractor, has an immediate opening for an IT INTERN at our Corporate Headquarters in Sturtevant, Wisconsin. Scheduling will be flexible to accommodate class schedules. Major responsibilities include: * Set-up and deploy equipment to end users * Provide Apple iPhone, laptop and Apple iPad support for end users * Provide training to end users as well as create and maintain training manuals * Perform physical inventory, minor hardware repair, equipment delivery, and testing * Assist with Major IT projects and business initiatives To qualify for the position of IT INTERN, we Require: * Must have Apple iPhone experience * Experience with Microsoft 365 products (SharePoint, Teams, Teams Voice, OneDrive, Word, Excel and Outlook) * Must be currently enrolled in school, working towards a degree in Information Technology or related field * Ability to work in a team environment to meet critical deadlines * Ability to problem solve and take initiative Preferred IT INTERN Candidate availability: * During the summer months, 40 hours per week * During the school year (flexible schedule) Horizon Retail Construction Inc. is an Equal Opportunity Employer committed to a diverse workforce.

Who We Are Independent for over 75 years, Milliman delivers market-leading services and solutions to clients worldwide. Today, we are helping companies take on some of the world's most critical and complex issues, including retirement funding, mortgage and healthcare financing, risk management and regulatory compliance, data analytics and business transformation. Milliman invests in skills training and career development and gives all employees access to a variety of learning and mentoring opportunities. Our growing number of Milliman Employee Resource Groups (ERGs) are employee-led communities that influence policy decisions, develop future leaders, and amplify the voices of their constituents. We encourage our employees to give back to their varied professions, including leadership in professional organizations. Please visit our web site (****************************************** to learn more about Milliman's commitments to our people, diversity and inclusion, social impact and sustainability. Milliman's Milwaukee-based Property and Casualty practice is one of the leading experts in property and casualty insurance matters. We advise clients on a wide range of issues - from estimating loss reserves to developing rating plans and evaluating mortgage collateral for government agencies, mortgage lenders, and investors. Our consulting work is supported by a powerful toolkit of analytics software solutions. As innovators in risk assessment, Milliman embraces technology and builds renowned data-driven tools that evaluate risk for a wide variety of applications. The Opportunity Milwaukee Casualty's IT Support team ensures that all of our technology is in seamless working order for everyone within the 80-person practice. Our end-user systems include hardware, network storage, software, networking and telecommunications. Just as important as your relevant technical knowledge will be your customer-oriented communication skills, as you'll be handling multiple tickets and resolving issues with the utmost urgency. Whether your day includes setting up equipment at a workstation, running diagnostics in a remote session, or answering an ambiguous help ticket, you'll provide solutions and expertise in response to a wide variety of requests. This role merges the fast pace of "break/fix" IT with exciting opportunities to find ways to enhance our existing solutions, and introduce innovative technologies. This is a great opportunity for someone who wants to leverage their tech support experience and is ready to develop additional skills in a professional services environment. The IT Support team works onsite in our office in Brookfield WI, providing IT support during Central Time business hours. The IT Support Specialist will commit to a regular onsite schedule, working between 30 and 37.5 hours per week. Responsibilities and expectations: * Respond swiftly to incoming tickets and ad hoc requests for help from local and remote users * Resolve technical issues in a timely manner and research incidents with the utmost attention to detail * Create, update, and review technical process documentation * Prioritize tickets based on urgency and/or priority with the information given * Solve technical problems on the fly * Complete auditing tasks * Physically install and configure new hardware, software, and systems * Complete hardware refresh workflows * Provide A/V support for in-office meetings * Provide instructions to end users, verbally and in writing * Follow internal approval procedures * Teach technical concepts and processes when needed * Provide orientation and guidance to users on how to operate new software and computer equipment * Complete thorough research and exhaust all possible resources when investigating an issue * Follow compliance standards for retired asset management What We Are Looking For Required: * A minimum of 1 year of experience supporting and troubleshooting Windows 10/11 and Microsoft software solution technologies, as well as hardware (desktop, laptop, printer, conferencing equipment, mobile devices) * A minimum of 1 year of help desk experience, preferably in an office or professional services environment * Able to physically install and relocate equipment, including but not limited to unboxing, moving with a cart or dolly, plugging in to network and power in small or hard to reach spaces; must be able to lift 40 pounds, climb stairs, balance, stoop, kneel, crouch, and/or crawl * Familiarity with TCP/IP networking * Experience with deploying or creating images * Equally comfortable taking initiative and self-direction to handle challenging tasks independently, and valuing collaboration as part of a team * Professional demeanor in oral and written communication * Positive approach to solving problems * Able to prioritize multiple concurrent requests * Receptive to constructive feedback * Exceptional attention to detail * Experience creating and updating documentation * Willing to learn and expand personal knowledge base as technology needs evolve Preferred: * Experience using Active Directory to manage resources * Experience supporting Windows and/or non-Windows platform(s) e.g. Linux or Mac, operating systems * Certification in A+, Network+, MCP or equivalent professional certification, and/or any CompTIA related exam * Professional customer service experience Milliman Benefits At Milliman, we focus on creating an environment that recognizes - and meets - the personal and professional needs of the individual and their family. We offer competitive benefits which include the following based on plan eligibility: * A 401(k) plan with matching program, and profit sharing contribution * Employee Assistance Program (EAP) * A discretionary bonus program * Paid Time Off (PTO) starts accruing on the first day of work and can be used for any reason; full-time employees will accrue 15 days of PTO per year, and employees working less than a full-time schedule will accrue PTO at a prorated amount based on hours worked * Family building benefits, including adoption and fertility assistance and paid parental leave up to 12 weeks for employees who have worked for Milliman for at least 12 months and have worked at least 1,250 hours in the preceding 12-month period * Commuter Program, which allows you to use pre-tax dollars to pay for your parking or public transit expenses to get to and from work. You may utilize this benefit any time throughout the year and funds will be available the first of the month following your first contribution. * A minimum of 10 paid holidays * Milliman covers 100% of the premiums for life insurance, AD&D, and both short-term and long-term disability coverage * Flexible spending accounts allow employees to set aside pre-tax dollars to pay for dependent care, transportation, and applicable medical needs Location This position is based out of the Milliman office in Brookfield, WI. Candidates hired into this role must be willing to work onsite 5 days per week, on an agreed-upon schedule, with some flexibility. No paid relocation assistance is available. Equal Opportunity All qualified applicants will receive consideration for employment, without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. #LI-LS1 #LI-Onsite The expected application deadline for this job is March 31, 2025.