Information Technology/Support Technician Jobs in Mount Juliet, TN

Desktop Support Technician Job Description The Desktop Support Technician is responsible for providing day-to-day End User Computing (EUC) operational support to the user communities through the installation, configuration, upgrade and maintenance of personal computers, applications, and peripheral equipment. Documentation and adherence to policies, procedures and standards of the organization is an important part of this position. The desktop support technician is responsible for delivering high quality, cost-effective support to all levels of users. Knowledge & Experience * University degree or College diploma in the field of computer science, information systems, or at least 2 years equivalent work experience. * Proven experience troubleshooting Windows 10/11 Operating Systems and dependent applications * Hands-on knowledge of and experience with Enterprise PC Operating System deployments/migrations and hardware refreshes * Working knowledge of the Windows 10/11 registry, NTFS permissions, file and folder security, local user security * Familiarity with Microsoft Active Directory structure/security and Group Policies * Hands on Experience supporting Microsoft Office 2016/O365 products including: * Word/Excel/PowerPoint/Teams/SharePoint/Access and MS Outlook * Hands on experience in troubleshooting Internet browsers (EDGE and Chrome) and related * security settings * Familiarity with software distribution via Microsoft System Center Configuration Manager * (SCCM) and InTune * Working knowledge of Windows networking components, i.e. TCP/IP, DNS, WINS, DHCP, VPN, * IPsec etc. * Working knowledge of Cisco AnyConnect VPN software. Two factor authentication experience is * a plus. * Working knowledge of Remote control tools such as Bomgar * Working knowledge of PC hardware troubleshooting * Experience with IT Service Management software such as ServiceNow or Remedy; familiarity * with ITIL processes. * Able to interpret and follow technical documentation * Personal Attributes * Highly self-motivated and self-directed. * Ability to absorb new ideas and concepts quickly. * Good analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Very strong customer focus * Good communications skills written and oral; Good interpersonal and telephone skills. * Experience working in a team-oriented, collaborative environment. Job Type: Contract Pay: $20.00 per hour Expected hours: 40 per week Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Monday to Friday Experience: * Customer support: 1 year (Preferred) * Windows OS: 1 year (Preferred) * Windows: 1 year (Preferred) Ability to Commute: * Smyrna, TN (Required) Ability to Relocate: * Smyrna, TN: Relocate before starting work (Required) Work Location: In person

We are looking for a full-time Tech Support Technician at our Lavergne, TN headquarters. As a JPW Tech Support Technician, you will be responsible for providing technical product assistance primarily by phone to internal and external customers of electrical, mechanical and functional in nature for all JPW product lines. The Technician guides all JPW stakeholders (End-Users, Distributers, Sales Reps, ASC personnel, and the JPW group) in the form of product setup and operational troubleshooting. Working under the direct supervision of the Quality Assurance and Technical Support Supervisor, the Technician answers questions and ensures reaching a resolution timely and professionally. Ideal to satisfy a learning mindset, this position comes with ongoing training in product upgrades, product line changes and new product development. If you are reliable, hardworking, accustomed to providing excellent customer service in all you do, and enjoy being part of a dynamic team, we are looking for you! WHAT YOU WILL DO: Make an impact. Provide technical assistance on warranty and non-warranty products through troubleshooting and machine evaluation and/or tool-related situations Assist and respond timely to technical inquiries, complaints or questions from JPW stakeholders (end users, distributors, sales representatives, ASC personnel, JPW group) regarding the application and specifications of JPW product lines Coordinate field service and assign authorization numbers to field service personnel Enter work orders, monitor the repair progress and ensure all relevant files/status are up to date in the business systems Keep current with product lines and cognizant of any changes to the product line Maintain knowledge of internal operations of all new products and all product material Report to manager and relative department significant or recurring problems with equipment and/or component parts Correspond professionally via phone, fax, email or letter with JPW stakeholders (End-Users, Distributors, Sales Reps, ASC personnel and the JPW group) by either fax or letter as required Notify appropriate departments of any change in status of repair stations Promote the core principals of JPW industries, and promote cooperation within the team and between teams Represent high level of ethical, intellectual, professional, and personal values that complement the team Additional responsibilities and projects as may be assigned relevant to the position WHAT YOU WILL NEED: Technical mindset. Electrical/Machinery/Tool Knowledge. DIYer. High school diploma required. College, technical degree or vocational training on electrical controls and mechanical operating machinery and accessories, or relevant experience (3-5 years) substituted for education required Familiarity and working knowledge of metalworking and woodworking machinery, preferred Working knowledge of various testing equipment and measuring instruments such as micrometers, calipers, dial indicators, power/manual tools, as well as a variety of material handling equipment, preferred Can adapt quickly to quickly assessing difficult situations and/or uncooperative customers and adjust accordingly to effectively resolve the matter while remaining calm and focused on resolutions. Effective communication skills interfacing with multiple peer groups and all levels of management on a formal, informal, written and verbal basis Positive attitude, reliable, transparent and enjoy working with different types of people. WHAT YOU WILL GAIN: Inspiration. Learning Environment. Benefits. Sense of Belonging. We selectively choose the best people to connect top talent to the right opportunity where their skills are put to the best possible use. Better yet, we hire motivated talent with a desire to expand their skillset and offer exposure to unique responsibilities for which they are equipped and motivated to work every day. Our people are the best part of JPW and make us who we are. They are the brightest minds bringing ideas to everyday life in the industries we serve. With a global reach, JPW feels local with a sense of belonging as we proudly work together to be a key part of a recognized and award-winning organization. We value our great employees and provide access to great benefits, pay and opportunity, including: Competitive Pay. Annual Bonus. Medical, Dental and Vision options with coverage beginning on the first day of employment. Telehealth. Flexible Spending Accounts. YMCA Discount. Retirement 401(k) Plan / Employer matching, Employee Discounts. If you're qualified and ready to be part of a stable growing company, and a dynamic, energetic workforce, we're interested in you. JPW INDUSTRIES AND CULTURE JPW is a distinguished leader in metalworking and woodworking equipment and specialty shop tools with global operations. JPW's, trusted brands - Jet, Powermatic, Wilton, Edwards, Baileigh and Axiom - set the standard in quality, reliability, innovation, and service. JPW brands have a long history of recognition and dependable products built to last. With priority on customer satisfaction, dedicated support teams deliver reliable service and support that our customers have come to trust. JPW teams are motivated to improve the lives, the safety, and the well-being of those with whom we work - clients and colleagues. This is what we stand for. It is who we are and how we serve in all that we do. At JPW, we live our core values - Customer First, Teamwork, Integrity, Innovation, Accountability - accompanied with the right amount of tenacity to have a satisfied customer with every interaction. With qualifications and core values that fit with the above, be part of something great. We're interested in the value you, your unique skills, and your experiences can add to the great workforce at JPW. As an equal opportunity employer, JPW unites the talents and contributions of all people. JPW provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally recognized protected basis under federal, state or local law. Any information collected through the application process is solely to determine suitability for employment, verify identity, and/or maintain employment statistics on applicants. Qualified candidates with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on JPW.

Job Summary: The IT Application Support Analyst will be responsible for providing comprehensive support for various IT applications, ensuring smooth operation and optimal performance. This role involves helpdesk support, desktop support, C-Suite support, and system analysis to identify and resolve issues efficiently. Key Responsibilities: Helpdesk Support: Provide first-line support to end-users, addressing and resolving IT-related issues via phone, email, or in-person. Desktop Support: Install, configure, and maintain desktop hardware and software, ensuring all systems are up-to-date and functioning correctly. C-Suite Support: Deliver high-level technical support to C-Suite executives, ensuring their IT needs are met promptly and effectively. System Analysis: Analyze and troubleshoot application and system issues, identifying root causes and implementing solutions to prevent recurrence. Documentation: Maintain accurate records of support requests, resolutions, and system changes. Create and update technical documentation and user guides. Collaboration: Work closely with other IT team members and departments to ensure seamless integration and support of IT applications. Training: Provide training and guidance to end-users on the effective use of IT applications and systems. We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment regardless of their race, color, ethnicity, religion, sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military or uniformed service member status, or any other status or characteristic protected by applicable laws, regulations, and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or recruiting process, please send a request to ******************** . To learn more about how we collect, keep, and process your private information, please review Insight Global's Workforce Privacy Policy: *************************************************** . Skills and Requirements 2 years of IT application support Experience Helpdesk admin and support tools Experience with floor plan and assessments of facilities Bachelors Degree null We are a company committed to creating diverse and inclusive environments where people can bring their full, authentic selves to work every day. We are an equal employment opportunity/affirmative action employer that believes everyone matters. Qualified candidates will receive consideration for employment without regard to race, color, ethnicity, religion,sex (including pregnancy), sexual orientation, gender identity and expression, marital status, national origin, ancestry, genetic factors, age, disability, protected veteran status, military oruniformed service member status, or any other status or characteristic protected by applicable laws, regulations, andordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application or the recruiting process, please send a request to ********************.

The IT Support Technician provides maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal PBH staff in specified location(s). Primary Duties and Responsibilities Provides user support and resolves problems, ensuring end user's satisfaction * Monitors Support System for tickets assigned, responds quickly and effectively to the IT helpdesk queue and processes first-in first-out based on priority * Modifies configurations, utilities, software default settings, etc. for the local workstation * Creates documentation of new network hardware implementation * Installs, tests and configures new workstations, peripheral equipment and software * Maintains inventory of all equipment, software and software licenses * Manages PC setup and deployment for employees using standard hardware, images and software * Assigns users and computers to proper groups in Active Directory * Performs PC maintenance, upgrades and configurations * Provides assistance for smart phones and other messaging devices - , iPhone, Android, etc. * Responsible for administration and internal support of the company's PCs, printers, servers, and related equipment * Provides onsite and remote support for regional facilities * Other duties as assigned by the IT Manager Knowledge, Skills, and Abilities * Must have general computer and keyboard skills * Must have a strong work ethic including being dependable, productive, and collaborative * Must have knowledge in remote support software * Must be able to lift PC equipment (50lbs) * Strong written and verbal communication skills required * Ability to explain basic IT concepts to a non-technical audience * Ability to function effectively in a fast-paced environment * Must have reliable transportation Job Qualifications and Requirements Education: * High School Diploma or equivalent Required. * Beneficial but not Required - associate's degree in computer science or technical school, or other related field. * Beneficial but not Required - A+ certification, Network+, and Security+. Experience: * Technical support experience beneficial Travel: * Must be willing to travel to facilities Training: * Training will be provided in house by IT Team Members Applicable State Requirements: * Must meet pre-employment and maintain all applicable state and job-related guidelines for background screening, fingerprinting, drug testing, health screening (if applicable) * Must have valid Driver License to be able to drive between facilities Working Conditions * Office environment: employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes

Job Details IVX Health Headquarters - Brentwood, TN Full Time Associate Degree Up to 25% Monday - Friday, regular business hours Information TechnologyDescription Join IVX Health as an IT Support Technician / Help Desk Support! Are you passionate about providing technical support and ensuring smooth IT operations? IVX Health is seeking an IT Support Technician to assist with troubleshooting, system maintenance, and end-user support. This role is vital in keeping our hardware, software, and network infrastructure running efficiently while helping to improve IT security and compliance. This is a hybrid role based in Brentwood, TN, offering an opportunity to work in a fast-paced healthcare environment and support mission-critical IT functions. What You Will Do Technical Support & Troubleshooting - Provide hands-on technical support, diagnosing and resolving hardware, software, and network issues. System Maintenance & Upgrades - Install, configure, and maintain computers, operating systems, and applications to ensure system reliability. IT Administration - Assist with user account management, access control, IT inventory tracking, and system documentation. Network Support - Troubleshoot network connectivity issues, assist in the setup and maintenance of network equipment, and ensure network security. User Support & Training - Set up and configure workstations for new employees, provide user training, and create IT support documentation. Security & Compliance - Enforce IT security best practices, ensure HIPAA compliance, and assist in security policy implementation. Assist with Help Desk Operations - Provide second and third-level technical support to resolve escalated IT issues. Perform Additional Duties - Support IT and business initiatives as assigned. What We Are Looking For Technical Proficiency - Strong understanding of computer systems, software, and troubleshooting methodologies. Networking Knowledge - Basic understanding of IP addressing, routing, DNS, and firewall management. Customer Service Skills - Excellent interpersonal skills and ability to assist employees at all technical proficiency levels. Security & Compliance Awareness - Knowledge of IT security best practices, data protection measures, and regulatory requirements (e.g., HIPAA, GDPR). Problem-Solving & Adaptability - Ability to quickly diagnose IT issues, prioritize tasks, and manage multiple support requests. Commitment to Continuous Learning - Willingness to stay updated on emerging technologies, IT security trends, and infrastructure advancements. Required Certification, Education and Experience Education - High School Diploma or GED required. Preferred Degree - Bachelor's degree in Computer Science, Information Technology, Engineering, or a related field, or equivalent experience. Experience - Minimum 1 - 2 years of experience in technical support, help desk, or IT technician roles. Security & Compliance Knowledge - Understanding of IT security principles, data protection measures, and HIPAA/GDPR compliance. Why Join IVX Health Hybrid work flexibility with a collaborative and innovative work environment Opportunity to make a direct impact at a fast growing healthcare organization Competitive compensation and benefits Benefits We Offer Comprehensive Healthcare - Medical, dental, and vision coverage, including prescription drug plans and telemedicine services. Flexible Savings Options - Choose from Health Savings Accounts (HSA) and Health Reimbursement Arrangements (HRA) to manage healthcare costs. Supplemental Protection - Accident, critical illness, and hospital indemnity plans to provide additional financial security. Dependent Care FSA - Pre-tax savings for eligible childcare and dependent care expenses. 401(k) Retirement Plan - Secure your future with a competitive company match. Disability Coverage - Voluntary short-term and long-term disability plans to protect your income. Fertility and Family Support - Resources and benefits designed to support fertility care and family planning. Life and AD&D Insurance - Financial protection for you and your loved ones. Counseling and Wellness Support - Free resources to support emotional, physical, and financial well-being. Education Assistance - Tuition reimbursement and certification support to help you grow in your career. Continuing Education - Access to a CEU library for ongoing professional development. Charitable Giving and Volunteer Program - Matched donations and paid volunteer time off to support causes you care about. Employee Referral Bonus - Earn rewards for helping us find top talent. Apply Today! Join IVX Health and be part of a team dedicated to delivering top tier IT solutions that support exceptional patient care.

The IT Support Technician provides maintenance of the computer desktop environment by analyzing requirements, resolving problems, installing hardware and software solutions, and supporting the internal PBH staff in specified location(s). Primary Duties and Responsibilities Provides user support and resolves problems, ensuring end user's satisfaction Monitors Support System for tickets assigned, responds quickly and effectively to the IT helpdesk queue and processes first-in first-out based on priority Modifies configurations, utilities, software default settings, etc. for the local workstation Creates documentation of new network hardware implementation Installs, tests and configures new workstations, peripheral equipment and software Maintains inventory of all equipment, software and software licenses Manages PC setup and deployment for employees using standard hardware, images and software Assigns users and computers to proper groups in Active Directory Performs PC maintenance, upgrades and configurations Provides assistance for smart phones and other messaging devices - , iPhone, Android, etc. Responsible for administration and internal support of the company's PCs, printers, servers, and related equipment Provides onsite and remote support for regional facilities Other duties as assigned by the IT Manager Knowledge, Skills, and Abilities Must have general computer and keyboard skills Must have a strong work ethic including being dependable, productive, and collaborative Must have knowledge in remote support software Must be able to lift PC equipment (50lbs) Strong written and verbal communication skills required Ability to explain basic IT concepts to a non-technical audience Ability to function effectively in a fast-paced environment Must have reliable transportation Job Qualifications and Requirements Education: High School Diploma or equivalent Required. Beneficial but not Required - associate's degree in computer science or technical school, or other related field. Beneficial but not Required - A+ certification, Network+, and Security+. Experience: Technical support experience beneficial Travel: Must be willing to travel to facilities Training: Training will be provided in house by IT Team Members Applicable State Requirements: Must meet pre-employment and maintain all applicable state and job-related guidelines for background screening, fingerprinting, drug testing, health screening (if applicable) Must have valid Driver License to be able to drive between facilities Working Conditions Office environment: employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes

Welcome to Ovation Healthcare! At Ovation Healthcare, we've been making local healthcare better for more than 40 years. Our mission is to strengthen independent community healthcare. We provide independent hospitals and health systems with the support, guidance and tech-enabled shared services needed to remain strong and viable. With a strong sense of purpose and commitment to operating excellence, we help rural healthcare providers fulfill their missions. The Ovation Healthcare difference is the extraordinary combination of operations experience and consulting guidance that fulfills our mission of creating a sustainable future for healthcare organizations. Ovation Healthcare's vision is to be a dynamic, integrated professional services company delivering innovative and executable solutions through experience and thought leadership, while valuing trust, respect, and customer focused behavior. We're looking for talented, motivated professionals with a desire to help independent hospitals thrive. Working with Ovation Healthcare you will have the opportunity to collaborate with highly skilled subject matter specialists and operations executives, in a collegial atmosphere of professionalism and teamwork. Ovation Healthcare's corporate headquarters is located in Brentwood, TN. For more information, visit ********************** We are seeking a proactive and customer-focused IT Helpdesk Associate to join our team. The ideal candidate will provide technical support and assistance to end-users, ensuring the smooth operation of computer systems, software, and hardware. Responsibilities include troubleshooting issues, resolving technical problems, and escalating complex cases to higher-level support. Strong communication skills and a solid understanding of IT systems are essential. Key Responsibilities: Respond to user inquiries and provide technical support via phone, email, or in-person. Diagnose and resolve hardware, software, and network issues. Document and track issues using a ticketing system. Assist with the setup and configuration of computer systems and applications. Collaborate with other IT team members to resolve complex issues. Qualifications: Proven experience in a helpdesk or technical support role. Strong knowledge of computer systems, networks, and software applications. Excellent problem-solving and communication skills. Ability to work independently and as part of a team. Relevant certifications (e.g., CompTIA A+, ITIL) are a plus.

Click here to view a Day in the Life of our Teammates! Our Secret Ingredient is our Teammates. We offer great rewards, competitive pay, career advancement and growth opportunities. Full Time Teammates are also eligible for: * Paid Training * Paid Time Off plus paid holidays * 401(k) with Company matching on a dollar-for-dollar basis * Employee Stock Purchase Plan (ESPP) * Group Health Insurance - Medical, Dental, Vision & Disability * Basic and Supplemental Life Insurance Refresh and Grow your Career with Us! Job Overview The Field Tech III would assist Coke Consolidated facilities with new hardware and software installs where needed and this position will include working with 3rd Party Vendors. Assist in the implementation of network upgrades during down time which usually occur on nights or weekends. This person will need to work independently on projects, from conception to completion, as well as in a team environment and be able to work at times under pressure with a high level of professionalism and confidentiality. The candidate needs to have strong interpersonal and communication skills and the ability to work effectively with a wide range of constituencies in diverse settings. Duties & Responsibilities * Provide timely and reliable technical support for a wide range of software/hardware including Microsoft, Apple, Lexmark, Lenovo, HP, Wi Fi, cellular devices, Kronos, network and A/V systems. * Coordinate with NetOps on any network upgrades and scheduled power outages. * Work on special projects as requested and provide support for other areas of the business as time allows. * Participate in an On Call schedule- 24/7. * Install, relocate, configure, troubleshoot, maintain, and support desktops, laptops, virtual machines, mobile phones (Android and iPhone), VOIP products peripheral equipment, and software, including operating system refresh, and hardware upgrades. * Establish and maintain trusting relationships and exhibit a high level of confidentiality in all matters. * Establishes and maintains partnerships with constituents both inside and outside the Company to effectively carry out responsibilities. * Identifies, researches, and resolves technical problems in an efficient and proactive manner coordinating support from other teams and third-party vendors as appropriate. * Support other Coke Consolidated Facilities (Distribution, EQS and RCT Fleet Centers). * Support equipment (Delivery Handheld devices, Zebra Printers, IPAD's, etc. * Troubleshoot issues remotely for outlying locations. * The position will require travel overnight for that could span multiple days. * Must be able to travel to other areas of the company to support other Field Support Specialist's on projects etc. Knowledge, Skills, & Abilities * Strong knowledge of Microsoft productivity tools (Word, Excell, PowerPoint and Teams). * Prior experience setting up, installing, cabling, and maintaining personal productivity, manufacturing IT and local area networking equipment. Minimum Qualifications * Bachelor's degree * Knowledge acquired through 3 to 5 years of related work experience * Valid driver's license required Preferred Qualifications * Bachelor's Degree in Computer Science, or equivalent combination of education and experience * 4+ years of IT and/or experience including supporting Apple and PC hardware and software * Working knowledge with Microsoft, Apple/MAC, Desktop/Laptops, basic networking, A/V equipment, and mobile devices Work Environment Office environment #LI-AF1 Equal Opportunity Employer - All qualified applicants will be considered for employment without regard to disability, protected veteran status, or any other characteristic protected by applicable law. Nearest Major Market: Nashville

Service Desk Technician This is a general Tier 1 Help Desk Technician position for Monogram Healthcare. We are looking for someone who is interested in the technology industry and wants a place to start or has been looking for a new home. This person is someone who would like to work with a team of inspired individuals who look forward to their own growth and the growth of the team. This is a Healthcare environment that follows HIPAA guidelines and will not be your normal IT Help Desk environment. This will be a 3-month contract to full time hire hybrid role with a working time from 6am to 3pm Monday through Friday. Expected to work in office only for the first three months until contract expires. Hybrid role during full time employment will require at least 3 days in office and 2 days working from home. Behaviors and Mannerisms in the Work Environment * Doesn't leave during an emergency. * Cooperates with team members. * Is exempt from staying from home, should have the ability to come in and help Priority one problems. Working from home is a privilege, not an entitlement. * Doesn't turn away people who need help. * Contacts and communicates with upper management when needed. * On time consistently. * Dresses appropriately in the workplace. * Acts in a professional manner in high level problem incident scenarios. Skills and Expectations * Effectively troubleshoot before escalating. * Follows SLA guidelines and getting general work done on time. * Has the ability to research and solve problems using effective time management skills. * Asking questions and documenting information for tracking. * Reviewing information and resources that the Help Desk provides to solve problems. * Intermediate knowledge of software and hardware (i.e. more than just your basic Office 365 suite and general communication programs.) * Basic network fundamentals and understands general security protocols. * Expected to work on various projects while maintaining daily workloads. * Actively engaged on improving current systems and providing feedback. * Keeping our knowledge base up to date and letting team members know for awareness. * General knowledge of ticket systems. * Effectively communicates problem incidents in a timely manner in various forms of communication. * Has the ability to multitask and adapt to most technical situations. * Understands basic remote software and troubleshooting software. * Understands Azure/Entra AD and on-prem AD workflow environments. Not expected to know everything in these systems. Certifications, Degrees, and Experience Requirements * Latest CompTIA A+ cert. * Associates or bachelor's in general computer sciences. * Any basic Google Certifications. * 1-2 years of experience in general IT. * If you have little to no experience in this industry and you are eager to jump into it, the best way to get our attention is to show initiative. Some things you can do to show this: * Have a portfolio of projects and ideas that are self-taught. * List out your goals of what you want to achieve in this industry and how far you want to take it. * How far are you willing to go to learn something new and apply this to your skill set. * How involved you are in communities that may foster ideas for growth in the IT industry and any contributions you may have had. About Monogram Health Monogram Health is a next-generation, value-based chronic condition risk provider serving patients living with chronic kidney and end-stage renal disease and their related metabolic disorders. Monogram seeks to fill systemic gaps and transform the way nephrology, primary care and chronic condition treatment are delivered. Monogram's innovative, in-home approach utilizes a national nephrology practice powered by a suite of technology-enabled clinical services, including case and disease management, utilization management and review, and medication therapy management services that improve health outcomes while lowering medical costs across the healthcare continuum. By focusing on increasing access to evidence-based care pathways and addressing social determinants of health, Monogram has emerged as an industry leader in championing greater health equity and improving health outcomes for individuals with chronic kidney and end-stage renal disease. At Monogram Health we believe in fostering an inclusive environment in which employees feel encouraged to share their unique perspectives, leverage their strengths, and act authentically. We know that diverse teams are strong teams, and welcome those from all backgrounds and varying experiences.

This is a fantastic opportunity to be a prime mover in a rapidly growing, patient-focused business. We are actively recruiting for a talented IT Specialist to join our team of energetic and compassionate professionals. You will report to the Manager of IT and assist with defining infrastructure strategy and deployment of new systems. You will be responsible for managing workstations, answering queries on technical issues, troubleshooting, working with vendors where needed, and offering advice to our users to resolve their issues. This is a newly created role to help support IntellaTriage's growth and improve technical support. IntellaTriage's mission is to act as an extension of each client by using a tailored approach to deliver compassionate, around-the-clock care through the clinical expertise of our virtual Registered Nurses. Bottom line - we want to ensure our providers' patients can receive the care they need any time, any place. IntellaTriage acts as a triple threat after-hours by ensuring all stakeholders benefit. We provide our customer's patients with the comforting and medically appropriate guidance they need during the most trying times. We help our customer's nurses reduce their workload and improve overall job satisfaction by reducing burnout. We improve our customer's bottom line by reducing the overall cost of delivering after-hours care. This is a 2nd Shift Position We are a 24x7x365 business, and after-hours on-call rotational support is required. Training period will be onsite and the Hybrid opportunity after training. Working closely with the Manager of IT Operations, you will be responsible for the following: Serve as the first point of contact for customers seeking technical assistance over the phone or email Perform remote troubleshooting through diagnostic techniques and pertinent questions Determine the best solution based on the issue and details provided by customers Walk the customer through the problem-solving process Direct unresolved issues to the next level of support personnel Provide accurate information on IT products or services Record events and problems and their resolution in logs Follow-up and update customer status and information Pass on any feedback or suggestions by customers to the appropriate internal team Identify and suggest possible improvements in procedures Perform the IT portion of new employee training & onboard Purchase, configure , deploy and ship Endpoint devices. Requirements World-class customer service. 1-2 years experience working in IT. Some experience with Azure/M365 administration. Endpoint (Laptop) deployments. Mobile device management using Intune. Knowledge of computer systems, security, network and systems administration (Azure), databases, data storage systems, and VOIP systems. Strong critical thinking and decision-making skills. A grasp of IT infrastructure and operations best practices. Experience working with remote workforce and users of all levels of technical aptitude. Quickly and correctly diagnose and resolve basic technical issues. Healthcare industry experience with an understanding of Information Security for PII/PHI as well as HIPAA requirements preferred. Your Traits & Characteristics You are relentless in your pursuit of success. You get things done. You identify areas of opportunity and make strides to address them autonomously. You treat patients like family. You are dedicated to excellent work to ensure the success of our nurses to treat patients with the respect and empathy they deserve. You own your attitude. You have a positive mindset and overcome adversity with confidence. You show up to work. You keep your word and commitments while taking ownership of your role. You do what is right every time and without question. You have excellent communication skills and are empathetic. Benefits Competitive Benefit Package.

Ready to be the hero behind every click, tap, and keystroke? Join our team as a Desktop Support Technician and become the guardian of seamless digital experiences. In a world where technology reigns supreme, we're on a mission to keep our systems running smoothly, our users smiling, and our productivity soaring. If you're passionate about troubleshooting, problem-solving, and delivering top-notch technical support, then plug in and power up with us! What will you do? Answer, evaluate and prioritize incoming calls, voice mails, emails and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related issues. Interview users to collect information about their problem and lead user through basic diagnostic procedures to determine source of error. Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems. Engage appropriate technical resources or escalate issues, as required. Formally contribute to the team knowledge base by recording problem resolution and creating/maintaining training and installation documentation. Informally contribute to the team knowledge base through conversations and participation in team meetings and round table discussions. Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals. Follow up on completed help desk tickets to verify satisfactory resolution and customer service ratings. Log and track calls using problem management database and maintain history records and related problem documentation. Call software and hardware vendors to request service regarding defective products. Maintain hardware and software documentation. Responsible for moving computer, phone, and peripheral equipment when employees' cubicles/offices are reassigned. Provide users with basic instruction on software and hardware. Collaborate with Desktop Support Technicians to develop training materials. Perform 24 x 7 support for Programming department and all IT infrastructure. Participate in on-call rotation Other duties as assigned. What are we looking for? AA degree in Information Systems, Business, or Communications; or equivalent. Microsoft, CompTIA, and Apple certifications desired (MCDST, A+, ACSP). Experience with Windows and/or MAC configuration, deployment, and administration. Experience troubleshooting and resolving essential PC hardware and software problems. Must have the ability to multi-task activities such as documenting/updating/ troubleshooting notes and conversing on the phone. Ability to write business correspondence and knowledgebase articles. Ability to effectively communicate information and respond to questions from groups of managers and users. Excellent time management, communication, decision making and organizational skills. Knowledge of all MS Office applications to include Outlook, Word, Excel, Access, and PowerPoint. Able to identify and resolve problems, gathering and analyzing information. Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Strong customer service skills, with the ability to manage difficult or emotional customer situations; responding promptly to customer needs; soliciting customer feedback to improve service; and meeting commitments. Strong interpersonal skills, focusing on solving conflict, not blaming; maintaining confidentiality; listening to others without interrupting; keeping emotions under control; and remaining open to others' ideas. Demonstrated ability to approach others in a professional and tactful manner; able to reacts well under pressure. What can we offer you? Industry leading Medical, Dental & Vision coverage Short/long term disability and life insurance Robust 401K with company match Parental leave with Baby Bonding pay Generous PTO, holiday and sick pay Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more Leadership and Career Development Programs including free access to LinkedIn Learning platform Why work for Educational Media Foundation, K-LOVE/Air1? Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a single radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states and beyond, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values. “As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status. However, EMF is also a religious non-profit organization where all team members contribute to the Company's mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, p ursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company's Statement of Faith. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act. ” We can recommend jobs specifically for you! Click here to get started.

Job Details Franklin - Franklin, TN Full Time Sunday - ThursdayDescription This position is responsible for the overall administration and facilitation of the Planning Center Online (PCO) church software, Slack, and partner systems. This role will leverage the full capabilities of PCO, Slack, and other software to help ministries and departments meet their goals, reach people, and carefully track important information for reporting. Additionally, this position will take a proactive approach to foresee system and event needs and work to make sure those needs are met in a timely manner while providing ongoing training to staff. Essential Duties and Responsibilities (Other duties may be assigned): Oversee and maintain user access and administration capabilities for all users within church management software, communication software, and project management systems. Manage ministry-specific configurations within PCO, Slack, and other related software systems Manage renewals, updates, and maintenance of software Ensure proper training and use for staff and new users Install, configure, and troubleshoot related equipment associated with church software applications (kiosks, computers, label printers) Monitor system performance and troubleshoot issues Provide ongoing staff and volunteer training Issue update bulletins to inform users of system changes Research and implement new systems and processes to improve efficiency and functionality for ministries and organizations Support security and privacy policies of COTC In conjunction with ministry teams, oversee and manage various aspects of the volunteer onboarding process (ex. background checks, reference checks) Ensure data/system security by protecting the system from unauthorized access, use, or interruption. Provide assistance to KidCity on Sundays for all check-in software & equipment Qualifications Required Competencies A successful candidate maintains confidentiality and demonstrates strong organizational skills with exceptional attention to detail. Capable of adhering to deadlines, managing multiple diverse assignments, and executing tasks effectively. Exhibits practical time management skills and works well in team settings. Demonstrates innovation by suggesting improvements within the scope of work, anticipating needs, and creating efficient, effective processes. Self-motivated, takes ownership of tasks, and shows flexibility and adaptability in dynamic situations. Candidate will also demonstrate a high level of customer service, friendliness, as well as high level problem solving and analytical skills. Membership Requirement: Church of the City employees are required to become a Stakeholder of the church within the first 6 months of employment and agree to the beliefs, standards and responsibilities outlined in the Stakeholder Agreement. Qualifications: A Christian in submission to the Scriptures' authority and the Holy Spirit, as evident in lifestyle. Subscribes to and is in complete agreement with the Church of the City's Statement of Faith. Represents and upholds Church of the City's mission, vision, and culture by demonstrating a strong work ethic, positive attitude, and learning posture. The criteria listed below represent the knowledge, skill, experience, and/or ability required. Reasonable accommodations will be made to enable individuals with disabilities to perform essential functions. Qualifications include but are not limited to: Education/Experience: Baccalaureate degree preferred. Experience with Planning Center Online (PCO), Slack, and/or other project management software systems is required. Project planning, database management experience and general IT knowledge and troubleshooting experience for software and IT equipment preferred. Experience: A satisfactory equivalent of education, training, and experience in related fields and/or educational disciplines, sufficient to qualify for the position's requirements. Physical Requirements: Ability to lift or carry up to 40lbs Ability to sit for extended periods Ability to work at a keyboard and other related equipment Ability to move about to accomplish tasks related to role

Ready to be the hero behind every click, tap, and keystroke? Join our team as a Desktop Support Technician and become the guardian of seamless digital experiences. In a world where technology reigns supreme, we're on a mission to keep our systems running smoothly, our users smiling, and our productivity soaring. If you're passionate about troubleshooting, problem-solving, and delivering top-notch technical support, then plug in and power up with us! What will you do? Answer, evaluate and prioritize incoming calls, voice mails, emails and in-person requests for assistance from users experiencing problems with hardware, software, networking, and other computer related issues. Interview users to collect information about their problem and lead user through basic diagnostic procedures to determine source of error. Handle problem recognition, research, isolation, resolution, and follow-up for routine user problems. Engage appropriate technical resources or escalate issues, as required. Formally contribute to the team knowledge base by recording problem resolution and creating/maintaining training and installation documentation. Informally contribute to the team knowledge base through conversations and participation in team meetings and round table discussions. Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals. Follow up on completed help desk tickets to verify satisfactory resolution and customer service ratings. Log and track calls using problem management database and maintain history records and related problem documentation. Call software and hardware vendors to request service regarding defective products. Maintain hardware and software documentation. Responsible for moving computer, phone, and peripheral equipment when employees' cubicles/offices are reassigned. Provide users with basic instruction on software and hardware. Collaborate with Desktop Support Technicians to develop training materials. Perform 24 x 7 support for Programming department and all IT infrastructure. Participate in on-call rotation Other duties as assigned. What are we looking for? AA degree in Information Systems, Business, or Communications; or equivalent. Microsoft, CompTIA, and Apple certifications desired (MCDST, A+, ACSP). Experience with Windows and/or MAC configuration, deployment, and administration. Experience troubleshooting and resolving essential PC hardware and software problems. Must have the ability to multi-task activities such as documenting/updating/ troubleshooting notes and conversing on the phone. Ability to write business correspondence and knowledgebase articles. Ability to effectively communicate information and respond to questions from groups of managers and users. Excellent time management, communication, decision making and organizational skills. Knowledge of all MS Office applications to include Outlook, Word, Excel, Access, and PowerPoint. Able to identify and resolve problems, gathering and analyzing information. Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Strong customer service skills, with the ability to manage difficult or emotional customer situations; responding promptly to customer needs; soliciting customer feedback to improve service; and meeting commitments. Strong interpersonal skills, focusing on solving conflict, not blaming; maintaining confidentiality; listening to others without interrupting; keeping emotions under control; and remaining open to others' ideas. Demonstrated ability to approach others in a professional and tactful manner; able to reacts well under pressure. What can we offer you? Industry leading Medical, Dental & Vision coverage Short/long term disability and life insurance Robust 401K with company match Parental leave with Baby Bonding pay Generous PTO, holiday and sick pay Unique company culture that includes exclusive access to concerts, movie premieres, media industry events, and more Leadership and Career Development Programs including free access to LinkedIn Learning platform Why work for Educational Media Foundation, K-LOVE/Air1? Educational Media Foundation (EMF) is a nonprofit, multi-platform media company on a mission to draw people closer to Christ. Founded in 1982 in Santa Rosa, CA, with a single radio station, EMF today owns and operates the nation's two largest Christian music radio networks (K-LOVE and Air1) with over 1,000 broadcast signals across all 50 states and beyond, streaming audio reaching around the world, and a growing family of media ministries including podcasts, books, films, concerts, and events. EMF employs nearly 500 team members between its offices in Nashville, TN, Rocklin, CA, and field locations around the country. You can view our mission and values here Mission, Beliefs & Values. “As an Equal Opportunity Employer, EMF makes employment decisions based on merit and other legitimate reasons. The Company is committed to a diverse and inclusive work environment and the promotion of equal employment opportunities regardless of protected class, characteristic or status. However, EMF is also a religious non-profit organization where all team members contribute to the Company's mission of encouraging our audiences “to have a meaningful relationship with Christ.” Therefore, p ursuant to the Civil Rights Act of 1964, Section 702 (42 U.S.C. 2000e I(a)), EMF has the right to hire only candidates who agree with the Company's Statement of Faith. Also, as a religious non-profit organization, the Company is not governed by the CA Fair Employment and Housing Act. ”

Our client is a leading Managed IT Solutions Company located in Franklin, KY and they are in need of a Helpdesk Support Level II. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Must have previously worked at an MSP (Managed Services Provider) Three (3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support History of network and firewall administration. Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow

INTERNSHIP OPPORTUNITY Your career at LBMC can start with this IT audit-focused internship, where you'll be helping clients address complex IT security, controls, policy, procedural, and strategic challenges. In addition to contributing to IT risk consultancies such as readiness's, gap analyses, and implementation/remediation activities; you may work on a wide variety of compliance and technical risk-based engagements, including: SOX, SOC1/SOC2, FISMA, and HITRUST. Working with a dynamic team of experienced consulting professionals, you'll be assisting with a variety of tasks, such as: * Analyzing current processes and internal controls * Preparing systems documentation * Performing tests of information systems controls, including security controls * Documenting the results of controls testing * Interacting with LBMC management, as appropriate, throughout engagement to provide status updates * Contributing to special projects and key initiatives to accelerate team efficiency * Through training and on-the-job experience in performing diversified risk-based engagements, you'll experience the following growth opportunities: * Seeking guidance from project leadership to understand work product expectations, deadlines, and budgets. * Accepting feedback from management and understanding the review process. Continually working to improve business acumen and work quality. * Understanding that our group is comprised of individuals with a wealth of experiences. Being curious and accepting new challenges is key. LBMC and its clients often use cutting-edge technologies and compliance frameworks to deliver a high level of value and quality. QUALIFICATIONS * At least be a Junior in college working toward a degree in Management Information Systems, Information Security, Computer Science, or Accounting * GPA of 3.0+

The IT Support Engineer is a key member of the IT team and will be primarily responsible for supporting the end user technology environment. This is a customer facing role providing the first line of support for the organization and highly visible. Responsibilities include maintenance and management of company desktops, notebooks, mobile devices, printers, servers, network devices and other office equipment and related software. In addition, this individual will participate in the implementation of new hardware and software including the installation and configuration of MS applications on the end user computers. This position requires an in-depth knowledge of and experience working with MS Office Suite, Office 365, One Drive, SharePoint and other desktop applications. In addition, thorough experience configuring, upgrading, troubleshooting desktop and laptops computers, servers, printers, scanners, and other peripheral devices is necessary. The successful candidate will who will be responsible for the effective and efficient operations, including maintenance and administration, of Windows-based, and Apple, Android computer systems. Job Functions: Respond to level 1 & 2 support requests in a timely and professional manner. Communicate with clients and/or internal staff to report, escalate and resolve system related or network issues Track and document work tasks, changes and issues daily in the ticket system. Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet) Installs, tests, maintains, and upgrades corporate anti-virus application, deploys Windows OS and application security patches, hot fixes and updates. Designs, builds, tests and deploys application packages utilizing packaging tools and scripting utilities. Administer Windows Servers and Exchange (Office 365) with an excellent understanding of Active Directory. Provides on-site technical support for desktop computers and peripherals in a cross-platform environment. Support will include troubleshooting, repair, and installation of hardware, software, and desktop, laptop and tablet systems. Provide support for mobile devices, including Android, iPhone and iPad. Troubleshoot Windows 7 and 10 operating systems, applications and networking functions. Setup and configure workstations to be used in diverse environments, adhering to security requirements. Support and troubleshoot wired, wireless, and VPN connectivity for desktops, laptops, and mobile devices. Provide assistance to clients for general operation of standard supported COTS software. Provides IT support team with assistance in utilizing full functionality of desktop management applications, including asset management, remote control (via LAN, WAN and internet) Other duties as assigned Qualifications Job Requirements: AA degree preferred or equivalent experience with 3-5 years of experience supporting desktop hardware, software and strong troubleshooting skills with the ability to gather all relevant information, identify problems, and implement solutions quickly 1-2 years' experience with Desktop Engineering and architectural support planning and strong focus on the technical elements of desktop, Microsoft AD, and GPO Strong skills in general MS Office application troubleshooting Experience with Office 365, SharePoint, One Drive Experience in installation, upgrades, and support of Windows desktops Experience supporting End User Computing devices/BYOD/Cellular devices Experience supporting remote users Understanding of core LAN/WAN network technologies (TCP/IP, DNS, DHCP, Routing, switches, wiring) and Firewall fundamentals Healthcare and EMS (Emergency Medical Services) experienced preferred Physical Skills: While performing the duties of this job, the employee is regularly required to stand, talk or hear. The employee frequently is required to walk; sit; use hands and reach with hands and arms. Must have the manual dexterity to skillfully operate a computer keyboard and other standard office equipment, such as facsimile and telephone. The employee must occasionally lift and/or move up to 50 pounds. Corrected vision in normal range.

Company Cox Automotive - USA Job Family Group Vehicle Operations Job Profile Virtual Block Specialist I Management Level Individual Contributor Flexible Work Option No remote option; must work at a specified Cox location Travel % No Work Shift Day Compensation Hourly base pay rate is $14.71 - $22.12/hour. The hourly base rate may vary within the anticipated range based on factors such as the ultimate location of the position and the selected candidate's knowledge, skills, and abilities. Position may be eligible for additional compensation that may include commission (annual, monthly, etc.) and/or an incentive program. Job Description This position is NOT remote- it is conducted on-site, in office This position ensures accurate, efficient recording of vehicle and customer information/ during the sale and provides administrative support to the auctioneer on sale days from a local Cox Automotive Manheim location virtually. The Auction Support Specialist verifies sold vehicle information for accuracy prior to completion of transaction and obtains customer signatures as appropriate. This position may perform other duties remotely as identified for efficiencies. Part time position: Approximately 12-16 hours per week (Tuesday, Wednesday, Thursday schedule) Sign on Bonus: $1,000 Sign on Bonus after 90 days of employment Key Responsibilities: * Utilize the AS400 system to record lane and Simulcast bid amounts, enter customer data, process all sold units, and verify/enter lights. * Work with auctioneer virtually to verify system information accurately represents vehicle. * Verify vehicle run order to ensure appropriate vehicle is being keyed and sold. * Operate monitor virtually, work with auctioneer to review Simulcast bids. * Provide arbitration and other vehicle announcements to support auctioneer. * Other duties as assigned. Qualifications: Minimum: * High School Diploma/GED * Generally, less than 2 years of experience * Effective communication skills required. * Must possess good problem-solving and organizational skills. * Ability to remain focused and composed during fast-paced sale-day activities. * Regularly required to stand, walk, reach, talk and hear. * Ability to lift 1-10 pounds. * Vision abilities required include close, distance and color vision, depth perception and ability to adjust focus. Preferred: * Ability to read, write and speak in Spanish. Work Environment * Occasional exposure to fumes, odors and weather conditions. Drug Testing To be employed in this role, you'll need to clear a pre-employment drug test. Cox Automotive does not currently administer a pre-employment drug test for marijuana for this position. However, we are a drug-free workplace, so the possession, use or being under the influence of drugs illegal under federal or state law during work hours, on company property and/or in company vehicles is prohibited. Benefits Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. About Us Through groundbreaking technology and a commitment to stellar experiences for drivers and dealers alike, Cox Automotive employees are transforming the way the world buys, owns, sells - or simply uses - cars. Cox Automotive employees get to work on iconic consumer brands like Autotrader and Kelley Blue Book and industry-leading dealer-facing companies like vAuto and Manheim, all while enjoying the people-centered atmosphere that is central to our life at Cox. Benefits of working at Cox may include health care insurance (medical, dental, vision), retirement planning (401(k)), and paid days off (sick leave, parental leave, flexible vacation/wellness days, and/or PTO). For more details on what benefits you may be offered, visit our benefits page. Cox is an Equal Employment Opportunity employer - All qualified applicants/employees will receive consideration for employment without regard to that individual's age, race, color, religion or creed, national origin or ancestry, sex (including pregnancy), sexual orientation, gender, gender identity, physical or mental disability, veteran status, genetic information, ethnicity, citizenship, or any other characteristic protected by law. Cox provides reasonable accommodations when requested by a qualified applicant or employee with disability, unless such accommodations would cause an undue hardship. Applicants must currently be authorized to work in the United States for any employer without current or future sponsorship.

Desktop Support Technician Job Description The Desktop Support Technician is responsible for providing day-to-day End User Computing (EUC) operational support to the user communities through the installation, configuration, upgrade and maintenance of personal computers, applications, and peripheral equipment. Documentation and adherence to policies, procedures and standards of the organization is an important part of this position. The desktop support technician is responsible for delivering high quality, cost-effective support to all levels of users. Knowledge & Experience * University degree or College diploma in the field of computer science, information systems, or at least 2 years equivalent work experience. * Proven experience troubleshooting Windows 10/11 Operating Systems and dependent applications * Hands-on knowledge of and experience with Enterprise PC Operating System deployments/migrations and hardware refreshes * Working knowledge of the Windows 10/11 registry, NTFS permissions, file and folder security, local user security * Familiarity with Microsoft Active Directory structure/security and Group Policies * Hands on Experience supporting Microsoft Office 2016/O365 products including: * Word/Excel/PowerPoint/Teams/SharePoint/Access and MS Outlook * Hands on experience in troubleshooting Internet browsers (EDGE and Chrome) and related * security settings * Familiarity with software distribution via Microsoft System Center Configuration Manager * (SCCM) and InTune * Working knowledge of Windows networking components, i.e. TCP/IP, DNS, WINS, DHCP, VPN, * IPsec etc. * Working knowledge of Cisco AnyConnect VPN software. Two factor authentication experience is * a plus. * Working knowledge of Remote control tools such as Bomgar * Working knowledge of PC hardware troubleshooting * Experience with IT Service Management software such as ServiceNow or Remedy; familiarity * with ITIL processes. * Able to interpret and follow technical documentation * Personal Attributes * Highly self-motivated and self-directed. * Ability to absorb new ideas and concepts quickly. * Good analytical and problem-solving abilities. * Ability to effectively prioritize and execute tasks in a high-pressure environment. * Very strong customer focus * Good communications skills written and oral; Good interpersonal and telephone skills. * Experience working in a team-oriented, collaborative environment. Job Type: Contract Pay: $20.00 per hour Expected hours: 40 per week Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Monday to Friday Experience: * Customer support: 1 year (Preferred) * Windows OS: 1 year (Preferred) * Windows: 1 year (Preferred) Ability to Commute: * Franklin, TN (Required) Ability to Relocate: * Franklin, TN: Relocate before starting work (Required) Work Location: In person

We are looking for a full-time Tech Support Technician at our Lavergne, TN headquarters. As a JPW Tech Support Technician, you will be responsible for providing technical product assistance primarily by phone to internal and external customers of electrical, mechanical and functional in nature for all JPW product lines. The Technician guides all JPW stakeholders (End-Users, Distributers, Sales Reps, ASC personnel, and the JPW group) in the form of product setup and operational troubleshooting. Working under the direct supervision of the Quality Assurance and Technical Support Supervisor, the Technician answers questions and ensures reaching a resolution timely and professionally. Ideal to satisfy a learning mindset, this position comes with ongoing training in product upgrades, product line changes and new product development. If you are reliable, hardworking, accustomed to providing excellent customer service in all you do, and enjoy being part of a dynamic team, we are looking for you! WHAT YOU WILL DO: Make an impact. Provide technical assistance on warranty and non-warranty products through troubleshooting and machine evaluation and/or tool-related situations Assist and respond timely to technical inquiries, complaints or questions from JPW stakeholders (end users, distributors, sales representatives, ASC personnel, JPW group) regarding the application and specifications of JPW product lines Coordinate field service and assign authorization numbers to field service personnel Enter work orders, monitor the repair progress and ensure all relevant files/status are up to date in the business systems Keep current with product lines and cognizant of any changes to the product line Maintain knowledge of internal operations of all new products and all product material Report to manager and relative department significant or recurring problems with equipment and/or component parts Correspond professionally via phone, fax, email or letter with JPW stakeholders (End-Users, Distributors, Sales Reps, ASC personnel and the JPW group) by either fax or letter as required Notify appropriate departments of any change in status of repair stations Promote the core principals of JPW industries, and promote cooperation within the team and between teams Represent high level of ethical, intellectual, professional, and personal values that complement the team Additional responsibilities and projects as may be assigned relevant to the position WHAT YOU WILL NEED: Technical mindset. Electrical/Machinery/Tool Knowledge. DIYer. High school diploma required. College, technical degree or vocational training on electrical controls and mechanical operating machinery and accessories, or relevant experience (3-5 years) substituted for education required Familiarity and working knowledge of metalworking and woodworking machinery, preferred Working knowledge of various testing equipment and measuring instruments such as micrometers, calipers, dial indicators, power/manual tools, as well as a variety of material handling equipment, preferred Can adapt quickly to quickly assessing difficult situations and/or uncooperative customers and adjust accordingly to effectively resolve the matter while remaining calm and focused on resolutions. Effective communication skills interfacing with multiple peer groups and all levels of management on a formal, informal, written and verbal basis Positive attitude, reliable, transparent and enjoy working with different types of people. WHAT YOU WILL GAIN: Inspiration. Learning Environment. Benefits. Sense of Belonging. We selectively choose the best people to connect top talent to the right opportunity where their skills are put to the best possible use. Better yet, we hire motivated talent with a desire to expand their skillset and offer exposure to unique responsibilities for which they are equipped and motivated to work every day. Our people are the best part of JPW and make us who we are. They are the brightest minds bringing ideas to everyday life in the industries we serve. With a global reach, JPW feels local with a sense of belonging as we proudly work together to be a key part of a recognized and award-winning organization. We value our great employees and provide access to great benefits, pay and opportunity, including: Competitive Pay. Annual Bonus. Medical, Dental and Vision options with coverage beginning on the first day of employment. Telehealth. Flexible Spending Accounts. YMCA Discount. Retirement 401(k) Plan / Employer matching, Employee Discounts. If you're qualified and ready to be part of a stable growing company, and a dynamic, energetic workforce, we're interested in you. JPW INDUSTRIES AND CULTURE JPW is a distinguished leader in metalworking and woodworking equipment and specialty shop tools with global operations. JPW's, trusted brands - Jet, Powermatic, Wilton, Edwards, Baileigh and Axiom - set the standard in quality, reliability, innovation, and service. JPW brands have a long history of recognition and dependable products built to last. With priority on customer satisfaction, dedicated support teams deliver reliable service and support that our customers have come to trust. JPW teams are motivated to improve the lives, the safety, and the well-being of those with whom we work - clients and colleagues. This is what we stand for. It is who we are and how we serve in all that we do. At JPW, we live our core values - Customer First, Teamwork, Integrity, Innovation, Accountability - accompanied with the right amount of tenacity to have a satisfied customer with every interaction. With qualifications and core values that fit with the above, be part of something great. We're interested in the value you, your unique skills, and your experiences can add to the great workforce at JPW. As an equal opportunity employer, JPW unites the talents and contributions of all people. JPW provides equal employment opportunities to all employees and applicants for employment, and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other legally recognized protected basis under federal, state or local law. Any information collected through the application process is solely to determine suitability for employment, verify identity, and/or maintain employment statistics on applicants. Qualified candidates with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. A reasonable accommodation is a change in the way things are normally done, which will ensure an equal employment opportunity without imposing undue hardship on JPW.