Information Technology/Support Technician Jobs in Laredo, TX

About TP Teleperformance is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include: Paid Training Competitive Wages Full Benefits (Medical, Dental, Vision, 401k and more) Paid Time Off Employee wellness and engagement programs Teleperformance and You Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. As the eyes and ears for our team fielding customer inquiries and finding innovative ways to respond, you will work in a collaborative and engaging environment. You will have the chance to interact with people from all walks of life, and no two days will be the same. As you continue to grow and challenge yourself, you will discover your potential can take you anywhere you want to go. Did you know that our Chief Client Officer started her career at Teleperformance as an agent and advanced to the pinnacle of the company? At Teleperformance, the sky is the limit! This position will be based on-site at our Brownsville, Texas location. Your Responsibilities As a Technical Support Representative, you will be responsible for finding innovative ways to respond to varying questions, issues, and concerns. Provide front line, first level, technical assistance for consumers Supporting Client specific high speed internet services delivering an exceptional customer experience Resolve technical problems, within a fast paced, customer facing environment Troubleshooting and issue resolution assistance with Client service and/or devices specific issues including internet connectivity and performance troubleshooting. Supporting customer needs related to Client specific high speed internet services and or devices including troubleshooting, triage, and additional required resolution techniques. Deliver in scope support for internet service and connectivity related issues pertaining to operating system, PC, and browser configuration. Demonstrate advanced product knowledge and he ability to solve customer issues. Resolve customer issues on the first call as frequently as possible. Open and manage trouble ticket system for user issues, Data Network, OS issues. Be patient, courteous and friendly with customers at all times. Demonstrate a positive attitude. Address and solve technical problems in a timely manner and complete all work assignments within expected time frames. Adhere to all work schedule assignments. Abide by and support management directives and adhere to all Teleperformance policies. We're looking for fearless people - people who are inspired to deliver only the best in all that we do. 6 months Customer service experience preferred Over 18 years of age Ability to type 25 wpm High School Graduate or GED Comfort with desktop computer system Proven oral & written communication skills Logical problem-solving skills Ability to navigate Windows operating systems Organization and work prioritization skills Be Part of Our TP Family It is our mission to always provide an environment where our employees feel valued, inspired, and supported, so that they can bring their best selves to work every day. We believe that when employees are happy and healthy, they are more productive, creative, and engaged. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. Teleperformance is an Equal Opportunity Employer

We are seeking a detail-oriented and proactive Technical Support Specialist to join our IT team at [Law Firm Name]. The ideal candidate will be responsible for providing technical assistance and support to the firm's employees, ensuring the efficient operation of all hardware, software, and network systems. This role requires excellent communication skills, a strong understanding of legal technologies, and the ability to troubleshoot and resolve technical issues in a timely and effective manner. Key Responsibilities: Technical Support Provide first-line support for hardware and software issues across the firm. Assist staff with technical troubleshooting via phone, email, and in-person. Diagnose and resolve technical issues related to desktops, laptops, printers, and mobile devices. Perform software installations, configurations, and upgrades. Support applications commonly used in the legal industry, such as document management systems, billing software, and case management tools. User Support & Training Provide user training on software applications, IT systems, and best practices for security and data management. Create and maintain user documentation for common technical processes and troubleshooting steps. Act as the primary point of contact for all tech-related queries from attorneys and staff. System Maintenance & Monitoring Assist in monitoring network performance and resolving any related issues. Perform regular software updates, patches, and system checks. Help manage backups and ensure data integrity for critical systems. Hardware & Software Management Assist with procurement and setup of new hardware and software for users. Configure and maintain devices such as computers, printers, and mobile phones. Track and manage hardware inventory, ensuring efficient allocation and timely replacement. Security & Compliance Support the firm's compliance with data security policies and legal industry regulations. Help enforce IT security best practices, including password management, multi-factor authentication, and encryption. Collaboration with IT Team Work closely with other IT professionals on troubleshooting and escalated issues. Assist in the implementation of new technologies and IT infrastructure. Participate in disaster recovery planning and execution. Qualifications: Education: Bachelor's degree in Information Technology, Computer Science, or related field preferred. Relevant certifications (e.g., CompTIA A+, Microsoft Certified Professional) are a plus. Experience: Minimum 2-3 years of experience in a technical support or IT role, preferably in a law firm or professional services environment. Familiarity with legal software applications such as document management, case management, and billing software. Experience in troubleshooting hardware, software, and network issues in a fast-paced environment. Skills: Strong problem-solving and analytical skills. Excellent communication and interpersonal skills, with the ability to work effectively with all levels of staff. Ability to prioritize and manage multiple tasks efficiently. Knowledge of network systems, security protocols, and data backup procedures. Working Conditions: Full-time, on-site role with occasional after-hours support as needed. Some travel may be required within the local area for hardware installations or office relocations.

Job Requisition: Desktop Support/ Windows 11 Migration Specialist San Antonio , TX 6 Months + These are the things Level III will do that Level II will not: Physically set up the network system within the closet, connect the patch cables, install the rack equipment. Position Overview: We are seeking skilled and motivated Windows 11 Migration Specialists to join our team. The successful candidates will play a crucial role in the deployment of 5K computers as part of a comprehensive Windows migration project. This is an exciting opportunity to contribute to a large-scale technology project. Responsibilities: Up to 70% travel required. Remote support as required. Windows 11 Migration: Guide and execute the migration process, ensuring seamless transition from legacy computers to Leidos imaged computers for end users. MDF network physical layer support. Patching cables, racking switches and other network equipment. Provide support to the Network Operations team as they configure switches. Backup and Imaging: Help users configure backups, perform imaging using PXE and .iso drive imaging processes and restore data as needed. Data Migration: Transfer user profiles, files, and settings to the new Windows 11 environment. System Setup: Configure and optimize Windows 11 installations on individual computers. Application Installation: Install and configure necessary software applications. Post-Migration Support: Provide technical assistance to end-users both locally and remotely. Troubleshooting: Diagnose and resolve migration-related issues. Qualifications: Experience: Minimum of 3 years in Windows migration projects. Technical Skills: Proficiency in Trellix (FDE) and Trellix ePO for data security. Familiarity with Bomgar for remote support. Familiarity with ServiceNow for ticket management. Experience with Druva in Sync for data backup and recovery. Experience with M365 including OneDrive and Teams. Understanding of multi-factor authentication (MFA) and public key infrastructure (PKI). Experience with VPN support and use. Experience with Windows imaging: PXE and USB imaging processes. Communication: Excellent verbal and written communication skills. Problem-Solving: Ability to troubleshoot and resolve technical issues efficiently. Team Player: Collaborate effectively with cross-functional teams.

Project Description: The WellMed Tech Support Specialist will play a critical role in assisting the WellMed Helpdesk to support WellMed employees with technical issues. This project initiative focuses on providing timely and effective technical support to ensure smooth operations and uninterrupted productivity within the organization. The work location for this role is TX04X, and the candidate may need to adhere to varying work hours, including weekdays, Saturdays, and holidays, to meet the needs of the team and the organization. Responsibilities: Accept Inbound Calls: Receive and handle inbound calls from WellMed employees reporting technical issues. Identify, Document & Troubleshoot: Identify, document, and troubleshoot technical issues reported by employees, ensuring accurate and comprehensive issue resolution. Contribute to Knowledgebase: Utilize and contribute to the internal knowledgebase to maintain an up-to-date resource for issue resolution. Effective Communication: Communicate technical issues effectively to internal and external teams, facilitating the transfer of reported issues for resolution. On-Call Support: Participate in an on-call support rotation basis, typically for 2 - 3 weeks per year. This includes providing support during off-hours, such as Monday 10 pm to Thursday 6 am and Friday 10 pm to Monday 6 am, to ensure continuous support coverage. Mandatory Skills Description: 1+ years of experience supporting PC operating systems, including Windows 7 and Windows 10. 1+ years of experience supporting mobile devices such as Android or Apple Tablets/Phones. 6+ months of experience with Microsoft Office applications (Word, Excel, PowerPoint, Outlook, etc.) with the ability to create, edit, save, and send documents. Effective communication skills to interact with colleagues and end-users. Efficient call handling abilities to ensure prompt and accurate issue resolution. Nice-to-Have Skills Description: Experience with Microsoft Office

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree a Larsen & Toubro Group company combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. Service Desk Engineer Dallas, TX Onsite Responsibilities: Minimum 1-3 years of experience as a Help Desk Technical Support Technician or Semi Technical support role Good understanding of computer systems mobile devices and other tech products Strong problem solving abilities with Ability to diagnose and resolve basic technical issues Strong verbal and written communication skills with the ability to effectively communicate to a variety of audiences Certification Requirement ITIL Foundation Windows 10 Configuration Job Description Responsible for providing technical assistance and support related to computer systems hardware or software Responds to queries runs diagnostic programs isolates problem and determines and implements solution Must have good technical knowledge and be able to communicate effectively to understand the problem and explain its solution They must also be customer oriented and patient to deal with difficult customers Responsibilities First point of contact for all end user reporting technical issues over the phone Chat or email or web Responsible for providing the first line of technical support of hardware Operating Systems sub systems and or applications for customers and or employees Performing remote troubleshooting through diagnostic techniques and pertinent questions Applies basic diagnostic techniques to identify issues investigate causes and recommend solutions to correct common failures Takes end to end Ownership of End User Issues till resolution and follow up as mandated by the process requirements Escalates if needed unresolved or complex issues to the Remote Support Engineering staff or Field Engineering or respective support groups Maintains call quality and response times as per the agreed SLAs Strict adherence to meeting all the agreed SLAs and KPIs Log all incidents and requests in the ITSM tool Maintains records of calls and ensure all cases are updated in the system and Categorize and record reported queries and provide solutions Advise users on appropriate course of action Monitor issues from start to resolution Systematically interprets user problems and identifies solutions and possible side effects Ability to paraphrase and trouble shoot issues Uses experience to address user problems and interrogates database for potential solutions Responds to common requests for service by providing information to enable fulfilment Promptly allocates unresolved calls as appropriate Maintains records informs users about the process and advises relevant persons of actions taken Adhere to the documented policies and procedures Pass on any feedback or suggestions by customers to the appropriate internal team Engages other support teams or resources as when appropriate to resolve tickets Use appropriate CTI classification for incidents and requests Create a positive end user experience and build a good rapport with the customer by ensuring timely resolution escalation or communication of status updates Maintain confidentiality with regards to client customer information adhere to the NDA guidelines Identify major incidents and invoke the major incident management process Identify new issues and contribute to Knowledge Base development Install modify and repair computer hardware and software Preferred Good communication skills Need to be flexible in working from Office Should have understanding of below Technical Skills Basic Networking VPN and Active Directory Skills OS Windows 7 Windows 10 Mac OS X Office MS Office Office365 Browser IE7 IE8 Mojilla Safari Outlook 2007 2010 2016 Knowledge on PC Laptop Handheld Printers Remote Support Hands on experience on ITSM tools like ServiceNow BMC is an added advantage Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree ( LTIM ): Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, color, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office: In order to comply with LTIMindtree s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree s COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree s applicable processes.

Our client is looking to bring on a Service Desk Technician to his current team, this is due to an upcoming 2-year initiative to have the Tech team visit all 64 sights they oversee across the US and Canada. This team oversees 64 different locations across the US and Canada from their two divisions. They run off a Microsoft shop (O365, Windows7/11, PCs) as well as Cisco products and oversee all aspects of infrastructure for these sights. People here need to have broad knowledge on systems, networking, VOIP, etc. rather than a deep understanding of a couple of things. This also includes deployments, upgrades, installments, onboarding/offboarding, and more. Top Skills: -Microsoft Support (O365, Windows 7/11, PCs) -Cisco (Routers, Switches, VOIP) -Full Infrastructure Support (Networking, Systems, Deployments, Installs, Rack & Stack) -White-Glove Support Pluses: -MSP experience -Certifications (CCNA, Networking+, CompTIA, etc.)

To comply with U.S. federal government requirements, U.S. citizenship is required for this position. Our Mission At Palo Alto Networks everything starts and ends with our mission: Being the cybersecurity partner of choice, protecting our digital way of life. Our vision is a world where each day is safer and more secure than the one before. We are a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. Who We Are We take our mission of protecting the digital way of life seriously. We are relentless in protecting our customers and we believe that the unique ideas of every member of our team contributes to our collective success. Our values were crowdsourced by employees and are brought to life through each of us everyday - from disruptive innovation and collaboration, to execution. From showing up for each other with integrity to creating an environment where we all feel included. As a member of our team, you will be shaping the future of cybersecurity. We work fast, value ongoing learning, and we respect each employee as a unique individual. Knowing we all have different needs, our development and personal wellbeing programs are designed to give you choice in how you are supported. This includes our FLEXBenefits wellbeing spending account with over 1,000 eligible items selected by employees, our mental and financial health resources, and our personalized learning opportunities - just to name a few! Job Description Your Career You will work firsthand with our valued customers to address their complex post-sales concerns where analysis of situations or data requires an in-depth evaluation of many factors. You're a critical thinker in understanding the methods, techniques, and evaluation criteria for obtaining results. You'll enjoy networking with key contacts outside your own area of expertise, with a strong capability of detailing difficult technical issues to both non-technical and technical professionals. You will regularly participate in technical discussions with multi-functional teams, creating an environment of transparency that ultimately leads to better products, better working environments, and better cybersecurity. Your quick thinking and support to our clients provides the fast assistance they need to keep their environments secure - which means you'll need to move quickly, thoughtfully, and provide technical assistance as needed (often, in high-pressure situations). Your Impact Provide Technical Support to customers and partners Provide configurations, troubleshooting and best practices to customers Manage support cases to ensure issues are recorded, tracked, resolved, and follow-ups are completed in a timely manner Provide fault isolation and root cause analysis for technical issues Publish Technical Support Bulletins and other technical documentation in the Knowledge Base Review of technical documentation for training materials, technical marketing collateral, manuals, troubleshooting guides, etc. Travel to customer sites in the event of a critical situation to expedite resolution as required Provide on-call support 24x7 on an as-needed basis Qualifications Your Experience Able to effectively communicate to all levels and stakeholders - internally and externally on complex technical issues Strong analytical and problem-solving skills, self-motivated and detail-oriented with the ability to see the bigger picture Ability to work independently, as well as contribute as a team player Knowledge of one or more virtualization hypervisors - VMWare ESX/ESXi, KVM/Qemu, Citrix, XenServer, Microsoft Hyper-V Demonstrable basic knowledge with AWS and Microsoft Azure installation, configuration, and administration of security features and services including identity and access management, service-related security features, networking, firewalls, encryption, and related best practices Demonstrate basic knowledge of Google Cloud Platform (GCP) and Oracle cloud infrastructure(OCI) Knowledge of deploying firewalls in one or more Public cloud infrastructures: AWS, Azure, GCP, OCI and Alibaba Experience deploying third-party networking and security services into VMware NSX for vSphere is a plus Good understanding of the following networking protocols (TCP/IP, Ethernet, VLAN, OSPF, BGP) Good understanding with Security Protocols (IPSEC / SSL-VPN / NAT) Good understanding of Unix/Linux and Windows operating systems Experience with Cisco, Checkpoint, Juniper(Netscreen), Fortinet is a plus Knowledge of traffic generation tools and scripting languages is a plus Additional Information The Team Our technical support team is essential to our success and mission. As part of this team, you enable customer success by providing support to clients after they have purchased our products. Our dedication to our customers doesn't stop once they sign it just evolves. Our technical team provides behind-the-scenes support to meet our customers' needs. As threats and technology evolve, we stay in step to accomplish our mission. You'll be involved in implementing new products, transitioning from old products to new, and will fix integrations and critical issues as they are raised. In fact, you'll seek them out to ensure our clients are safely supported. We fix and identify technical problems, with a pointed focus of providing the best customer support in the industry. We're a fast-growing, immensely successful organization because of our people and products (built and supported by our people). We work the frontlines against cyberthreats and attacks, protecting every day transactions in the digital environment. It means we're good at scaling quickly to new threats, get fulfillment from resolving new problems, and think about things just plain differently. Compensation Disclosure The compensation offered for this position will depend on qualifications, experience, and work location. For candidates who receive an offer at the posted level, the starting base salary (for non-sales roles) or base salary + commission target (for sales/commissioned roles) is expected to be between $108000 - $175200/YR. The offered compensation may also include restricted stock units and a bonus. A description of our employee benefits may be found here. Our Commitment We're problem solvers that take risks and challenge cybersecurity's status quo. It's simple: we can't accomplish our mission without diverse teams innovating, together. We are committed to providing reasonable accommodations for all qualified individuals with a disability. If you require assistance or accommodation due to a disability or special need, please contact us at accommodations@paloaltonetworks.com. Palo Alto Networks is an equal opportunity employer. We celebrate diversity in our workplace, and all qualified applicants will receive consideration for employment without regard to age, ancestry, color, family or medical care leave, gender identity or expression, genetic information, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran status, race, religion, sex (including pregnancy), sexual orientation, or other legally protected characteristics. All your information will be kept confidential according to EEO guidelines. Is role eligible for Immigration Sponsorship? No. Please note that we will not sponsor applicants for work visas for this position.

Job Title: Help Desk Specialist Employment Type: Direct Hire Shift: 10a-7p Salary Range: $60-75k base Benefits: Medical, Dental, Vision 401k PTO Holiday Summary: Akkodis is seeking a Help Desk Specialist for a DIRECT HIRE position based in Downtown Dallas, TX. This job will be a hybrid role, with a 1-week onsite and 1-week remote rotation. The desired candidate will have 3+ years of help desk support experience in a Microsoft environment. The specialist will be the first point of contact for customer technology requests via telephone or email. You will respond to customer requests and solve technology issues, while taking detailed notes in the ticketing system. This is an excellent opportunity with an exciting organization. ***Rotating hybrid schedule*** ***10a-7p shift*** ***On-call every 5 weeks*** Responsibilities: Provide 1st and 2nd level support for approved applications and technology equipment. Deliver high-level customer service in a fast-paced environment with the ability to stay positive under pressure. Produce documented details of all service calls in the ticketing system. Advanced MS Office Skillset -- Certifications in Word and Outlook preferred. Microsoft 365 preferred. Participate in and understand the life cycle of application deployments, including application installation, testing, deployment, support, and upgrades. Maintain an in-depth understanding of the needs and issues of customers, departments and practice groups. Maintain an in-depth knowledge of assigned application sets. With a focus on specific applications assigned to become the Subject Matter Expert for both the end user and from the troubleshooting side. Create and maintain Knowledge Base articles for end user support issues. Monitor support issues related to the assigned applications. Troubleshoot application problems, acting as liaison between the customer and the application owner, and at times with the vendor that may be engaged to resolve issues. Required Skills: Technical degree or equivalent experience Excellent tenure REQUIRED, job stability is key 3+ years' experience in applications, hardware, operating systems, smartphones, printers, etc. 3+ years' experience in Microsoft 365 products (Windows, Office, Outlook, etc.) A+ Certification or other similar Microsoft certifications a plus 100% phone and remote support, NO HANDS-ON WORK Strong written and oral communication skills the ability to support the executive level Analytical and problem-solving abilities, with keen attention to detail Self-motivated and directed, with the ability to effectively prioritize and execute Experience working in a team-oriented, collaborative environment Strong customer-service orientation with a focus on customer satisfaction Highest degree of professionalism and integrity Ability to research and test new technologies and solutions Time management and organizational skills If you are interested in this Help Desk Specialist Job, then please click apply through Akkodis. Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please visit ********************************************** The Company will consider qualified applicants with arrest and conviction records.

Providing first line support for the internal employees' resources via voice and chat channels as part of the 24*7 Global Service Desk. Partnering with our regional and international partners to deliver best in class client care. The successful candidate should have excellent customer care skills with a desire to expand their skills and knowledge within IT. This is an onsite position currently working 4 days in office with 1 day working from home if meeting individual service levels and metrics with no performance issues once training is complete. Working in a fast-paced environment you will be required to effectively manage multiple live chats simultaneously with our internal customers while achieving our core metrics for operations and quality. Role involves basic troubleshooting of Microsoft applications and proprietary systems via phone/chat. Chat channels provide technology support for up to 2 clients simultaneously. Client Care is our top priority. The successful candidate will have attention to detail and be able to document tickets clearly for the 2nd line teams to fix - for when First Line resolution cannot be attained. Excellent communication and written skills are a necessity. In-house technical training will be provided backed up with real time support from peers and subject matter experts. Required Skills Requires 1-3 years of experience Excellent Client Care / Customer Service skills. Work well as a team and build relationships to the global partners. Excellent organizational skills, with the ability to prioritize workload. Ability to multitask and maintain focus on all areas of responsibility concurrently. Ability to consistently meet or exceed performance targets and goals correlated with customer service and call/chat handling. Able to work in a fast-paced environment. Desired Skills Technology Call Center and or Customer Service experience. Ability to utilize multiple resources to determine causes and resolutions of problems and incidents. Hardware Support - Windows 10/11, Software - MS Office suite, Office 365, SharePoint, Skype Network - Citrix, VPN, Cisco AnyConnect ITSM Remedy (not essential)

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

----------------------------------------------------- "🟢 🟢 We're Hiring for below 3 roles !!🟢 🟢" ----------------------------------------------------- - IT Engineer II ( Exp 5-8 Yrs ) - IT Engineer IV ( Exp 8-10 Yrs ) Position :- IT Engineer V ( Exp 10+yrs ) Location :- Plano, TX OR Reston, VA ( Hybrid ) Type :- Contract ------------------------------------------------ Shifts: Candidates should be open to rotational shifts, or a constant night/day shift based on the roster (similar to GOC). Candidates will support the following key areas :- Production support Application & Cloud Infrastructure support Incident management Command center Production stability Observability Strong administrative experience in AWS On-call 24x7 support Experience with ticketing systems such as Jira, ServiceNow, etc. Experience with monitoring tools and Splunk Strong written and interpersonal skills Key Responsibilities: Provide support for complex or specialized application or infrastructure tasks, incidents, changes, and requests. Good communication skills (oral and written). Attention to detail and ability to multitask. Knowledge and use of ticketing systems. Knowledge of: Unix/Linux Cloud services (Amazon) Proficiency in running incident calls with up to 25 people. Managing incident data using tools like SharePoint and Confluence. Experience in managing helpline numbers. Experience troubleshooting and managing triage calls with cross-functional teams. Use of Office products (Excel, Word, Outlook). Perform and manage production support tasks requiring IT expertise and knowledge of business processes. Manage and resolve incidents utilizing knowledge articles and prior experience. Execute changes based on instructions or knowledge base. Monitor and execute production processing as per requests or runbooks. Perform proactive monitoring of systems and applications. Lead and manage triage efforts for incidents with potential business impact. Communicate, coordinate, and work with other groups to ensure production environment availability. Manage troubleshooting calls with cross-functional teams. Use tools, dashboards, and command-line for troubleshooting. Engage and escalate as necessary to expedite recovery and minimize impact. Top 3 Must-Have Skills: Use of tools such as xMatters, Everbridge, and direct phone calls as needed. Proficiency in Office products (Excel, Word, Outlook). On-call 24x7 primary support. Education/Experience: Have years of IT and Cloud support experience. Bachelor's degree or equivalent training required.

Disclaimer: This posting will re-direct you to Unitek Career page and submitting your application will take up to 5 minutes. Should you want to skip the step, please feel free to reach us or send your resume directly to *********************** Unitek Technical Services provides supplier management, development, and related technical services to corporations around the world. This is a Technical Subcontract Management (TSM) field support position. The TSM will be responsible for providing onsite support at multiple Lockheed Martin (LM) major system and airframe suppliers primarily located in/around (DFW). Approximately 90% of the TSMs time will be spent onsite at a LM supplier facility. A TSM is a member of the Supply Chain Management (SCM) team that LM Aeronautics uses to minimize disruptions to the supply chain by providing “in the field” oversight of supplier execution. As a project manager overseeing multiple LM Suppliers, daily activities will include: working with supplier personnel to prioritize components through manufacturing, validating the status of the deliverable parts and providing detailed status to LM procurement, preparing plans to reduce/prevent shortages, identifying risks in the supply chain, and developing risk mitigation plans to minimize the potential impact to LM. Candidates should have an understanding of production processes as they relate to aircraft systems components and avionics equipment, machined part fabrication, tooling fabrication, and lean manufacturing. The candidate should be a self-starter that is capable of analyzing supplier processes and developing improvement plans in collaboration with personnel from both the supplier and LM. The candidate will regularly collaborate across multiple functions (within LM and at the supplier facility), including production, procurement, quality, and engineering, in order to expedite parts/assemblies that are required to support each of the LM Aeronautics Lines of Business (LOB). The success of the person in this position will greatly depend on his/her ability to communicate clearly and effectively with supplier personnel at varying levels of an organization. The candidate should have strong interpersonal skills and be able to build relationships quickly with multiple stakeholders. Additional Notes: Frequency of visit 30-40 hours per week The work scope of this position will require the candidate to live in/near 50 miles radius of (Dallas/Fort Worth, TX). Occasional travel to other locations around DFW or the surrounding states may be required Applicant must be a US Citizen; we are unable to sponsor at this time W2 contract position to work on as needed basis

Are you ready to be a pivotal part of a dynamic legal team in the heart of Dallas? A prestigious global law firm is seeking an exceptional Legal Support Specialist to join their Corporate department. This is a fantastic opportunity to work closely with a well-respected group of attorneys, providing key support in an administrative capacity and making a tangible impact in the world of business law. Why This Role Stands Out: Diverse Responsibilities: From crafting stock purchase agreements to orchestrating complex transactional closings, your work here will be varied and intellectually stimulating. You'll delve into corporate M&A, joint ventures, private equity, and many other finance matters. Professional Growth: Work alongside top-tier legal professionals, gaining exposure to intricate processes and high-profile clients. Fine-tune your skills in corporate securities, real estate finance, and entity formations. Team Environment: Collaborate with a supportive team, all dedicated to maintaining excellence in service and legal prowess. Develop your interpersonal skills in an atmosphere that values communication and team efforts. What You'll Do: Coordinate and manage all aspects of transactional closings including joint ventures, M&A private company financings, real estate acquisitions and dispositions, and associated financing. Draft and file business entity documents; corporation, limited liability company and partnership formations. Filing of electronic closing binders. Perform transactional due diligence. Preparation and filing assistance of corporate operations documents. Prepare checklist for acquisitions, mergers, and securities offerings. File basic securities forms with the SEC. Assist with entity formations and records. Manage phone communications, client interactions, and ensure smooth handling of legal documents and closings. Provide crucial support in drafting, proofreading, and filing important documents with various legal and governmental bodies. Handle a myriad of administrative tasks such as document preparation, travel arrangements, and calendar management. Organize and maintain meticulous records and assist with strategic legal operations. What We're Looking For: A bachelor's degree or equivalent hands-on experience. 7+ years of experience as a legal secretary, particularly in business law practice. Strong administrative support skills. General knowledge of corporate structure and how it works. Proficiency in Microsoft Office and document management systems. Unwavering attention to detail, strong organizational abilities, and the capacity to thrive under pressure. This role offers competitive compensation and an excellent benefits package, acknowledging your expertise and contributions. If you are a motivated professional eager to advance your career in a vibrant legal setting, this is your invitation to take the next step! We are an equal opportunity employer who values diversity. We do not discriminate on the basis of race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment.

Job Title: Network Real Estate Specialist - New Builds Description: The Network Regulatory/RE Specialist is responsible for daily decision making and task/project management to ensure that assigned projects are completed within stated timelines. Manage Real Estate inbound, and outbound work/documentation related to Macro Modification projects. Manage weekly status updates from vendors, resolving issues and driving progress. This position has end-to-end responsibility to develop, implement and manage all real estate processes for modifications. Provide financial management of purchase orders and budget. Ensure services are performed in a timely manner, managing projects for financial accountability. Collaborate with cross functional teams to ensure best practices are developed and implemented. An Independent thinker that works with limited supervision. Resolve disputes and escalations with long term network real estate purposes in mind. Account for cost savings via win negation business case strategy. The position includes but is not limited to: Professional level knowledge of real estate processes as applies to Wireless real estate and general business practices as it pertains to the telecommunications industry. Background in American Tower Corp & Crown Castle sites and procedures Responsible for accurate application filings and communication between client and vendor. Responsible for ensuring proper external NTP requirements are met. Closely monitor the build process and participate in project meetings to update all members of the team with the status of each site under development. Ability to work autonomously and under heavy pressure to meet deadlines and established commitments Possess excellent time management skills as well as an acute attention to detail and accuracy. Knowledge, Skills & Abilities - Minimum Requirements Work Experience: Minimum 3 years work experience in site acquisition, commercial real estate, or property management required. Minimum 1 year work experience in communications industry required, wireless experience preferred. Experience in legal, contract management, or project management disciplines also desirable. Other Required Skills/Abilities: Interpret and understand company policies and procedures and effectively communicate them to Third party vendors. Must have demonstrated ability to take initiative and manage multiple Competing priorities while consistently meeting deadlines. Identify, analyze, and resolve real estate and lease related issues as needed to meet internal or external deadlines and reporting requirements. Must have demonstrated ability to troubleshoot, Analyze, and solve problems.

This position performs clerical duties and technical support for the maintenance and utilization of the department's IT functions. * Performs in ensuring that all computer systems, including the state and the county, are operating with accuracy and integrity. * Monitors department IT operations to ensure proper and efficient operation. * Performs/Assists in setting-up computer hardware and software. * Assist Window Tellers with software and technical issues. * Develops, Updates, Replaces, and Installs equipment for Window Tellers * Coordinates with County's IT Department to access computer software. * Ensures the integrity and accuracy of tax statements; queries data and runs reports to validate data; prepares data files for updates. * Assist in revenue and expense budget for the Tax Office. * Assist in Truth-In-Taxation calculations for all five (5) entities, Webb County, Laredo College, Rio Bravo, City of El Cenizo, City of Rio Bravo and Webb County Drainage District #1. * Uploads notices required for all five (5) entities, Webb County, Laredo College, Rio Bravo, City of El Cenizo, City of Rio Bravo, and Webb County Drainage District #1 onto the Tax Assessor-Collector and Webb County Appraisal District website. * Publish notices required on newspaper for all five (5) entities, Webb County, Laredo College, Rio Bravo, City of El Cenizo, City of Rio Bravo, and Webb County Drainage District #1. * Manages and updates the Tax Assessor-Collector and Webb County Appraisal District website. * Performs/Assists the printing of the tax statements for all five (5) entities, Webb County, Laredo College, Rio Bravo, City of El Cenizo, City of Rio Bravo, and Webb County Drainage District #1. * Assists all five (5) entities governing body with information pertaining to their Truth-In-Taxation process. * Ensures that both state and county printers are properly installed and connected to the designated PC. * Assists in the timely system backup of property tax data. * Assists in the production and mailing of tax statements by setting and adjusting the mail inserter to the correct specifications. * Performs troubleshooting software and hardware issues. * Assists with the preparation of purchase requisitions; receives and distributes supplies and other inventory. * Assists in monitoring the lobby. * Processes, receives, and delivers county mail. * Creates user IDs, passwords and profiles. * Maintains working relationships with hardware and software vendors, county IT professionals, and title companies. * Maintain postage machine by installing toner, postage tape, envelope sealant, and clearing any debris that could affect performance. * Ensures proper training to Administrative Clerks for operation of postage machine. * Prepares video conference calls for the department. * Installs and updates all programs used by the department. * Runs reports for expense and revenue budget. * Works with state DMV to resolve hardware issues with state computers and printers. * Consults with hardware and software vendors for troubleshooting and problem solutions. * Trains users in the proper utilization of enterprise servers/applications. * Provides credentials for department programs. * Creates and maintains an updated inventory for all office equipment. * Develops and updates the department website. * Maintains and updates occupation tax coin-operated machine inventory. * Performs any other duties as assigned. Knowledge, Skills, and Abilities * Knowledge of modern office practices and procedures. * Knowledge of county and departmental policies and procedures. * Knowledge of computers and job-related software programs. * Skill in the use of such office equipment as a computer, scanner, fax machine, copier, and cash register. * Knowledge of hardware and software used by the department. * Knowledge in advancing computer programs used by the department. * Knowledge in how to operate the tax department server. * Skill in the analysis of problems and the development of solutions. * Skill in oral and written communication. * Ability to communicate orally and in writing in the English language and orally in the Spanish language. Minimum Qualifications * Must have a high school diploma or GED from an accredited institution. Supplemental Information Complexity/Scope of Work * The work consists of related clerical and technical duties. The need for accuracy contributes to the complexity of the position. * The purpose of this position is to provide clerical and technical support for the IT hardware and software functions. Successful performance contributes to the efficiency and effectiveness of those functions. Physical Demands/Work Environment Occasionally * Moving self in different positions to accomplish tasks in various environments, including tight and confined spaces. * Remaining in a stationary position, often standing or sitting for prolonged periods. * Moving about to accomplish tasks or moving from one worksite to another. * Adjusting or moving objects up to 25 pounds in all directions. * Repeating motions that may include the use of wrists, hands, and/or fingers. * Operating machinery and/or power tools. * Operating motor vehicles or heavy equipment. * Driving a County vehicle or a personal vehicle for County business. * Working in small and/or enclosed spaces Constantly * Communicating with others to exchange information. * Assessing the accuracy, neatness, and thoroughness of the work assigned. * Working in noisy environments. * Sedentary work that primarily involves sitting/standing. * Light work that includes carrying objects up to 20 pounds. * Medium work that includes carrying objects up to 50 pounds. Other Requirements/Information * Must possess a valid and current driver's license for the type of vehicle or equipment operated. * Drug and Alcohol Policy applies to this job. Pre-employment drug/alcohol testing, Motor Vehicle Record (MVR) and criminal background checks are required. * This position is covered by Civil Service; therefore, is subject to the Civil Service Rules and Regulations in addition to all other Webb County policies. Valid Texas Driver's License* * If the applicant holds an out-of-state license, a State of Texas Driver's License must be obtained prior to employment. Webb County provides a variety of benefits available to employees. Please visit the Risk Management website for more details. ************************************************************* The following list of benefits is offered only to benefits-eligible employees in Full-Time positions: * Medical Insurance * Dental Insurance * Vision Insurance * Wellness Program * Life Insurance * Ancillary products * Employee Assistance Program* * Employee Clinic* * Vacation and sick leave * Accrual rates increase based on years of service * Sixteen (16) County-observed holidays and four (4) personal holidays * Retirement benefits (TCDRS) * Available to ALL employees Available to Permanent Part-Time employees 01 What is your highest level of education? * Less than High School * High School Diploma or G.E.D. equivalent * Some College Hours * Vocational Certificate * Associates Degree * Bachelor's Degree * Master's Degree * Doctoral Degree or higher 02 Do you possess a valid and current Texas driver's license? * Yes, I have a valid and current Texas driver's license. * Yes, I have a valid and current out-of-state driver's license. * No, I do not have a valid or current Texas driver's license. 03 Are you a current or former Webb County employee? * Yes * No 04 If you selected "Yes" on the above question, please specify department name(s) and date(s) of employment. 05 Please confirm your understanding that if selected as a final candidate for this position, you will be required to provide a high school diploma, a GED certificate, college transcript from an accredited institution, and/or other documentation of achievement (whichever is applicable) prior to being hired. (We highly recommend you begin obtaining documentation to avoid delays in the hiring process if applicable) * Yes, I understand this requirement and would be able to provide required documentation prior to hire. * No, I would not be able to provide required documentation. Required Question Employer Webb County (TX) Address 1110 Washington Street Suite 305 Laredo, Texas, 78040

The Helper Coordinator is responsible for reviewing the daily helper needs provided by the operations and coordinate the daily staffing of helpers. The Coordinator is also responsible for reviewing helper hours for accurate recording of time and assignments. They will work closely with the operation, communicating helper performance and administration of uniforms and tracking helper performance. Minimum Requirements: Must have excellent organizational skills. Ability to communicate effectively both written and oral. Solid working knowledge of MS Office. Ability to interact with people holding different positions as well as different responsibilities Additional Information 3+ Month Contract Shift: Monday-Friday, 07:00AM-4:00PM Starting at $13.68+, DOE

We are a globally recognized distribution company currently seeking an associate to support the employees with various operations. Job Description The Helper Coordinator is responsible for reviewing the daily helper needs provided by the operations and coordinate the daily staffing of helpers. The Coordinator is also responsible for reviewing helper hours for accurate recording of time and assignments. They will work closely with the operation, communicating helper performance and administration of uniforms and tracking helper performance. Minimum Requirements: Must have excellent organizational skills. Ability to communicate effectively both written and oral. Solid working knowledge of MS Office. Ability to interact with people holding different positions as well as different responsibilities Additional Information 3+ Month Contract Shift: Monday-Friday, 07:00AM-4:00PM Starting at $13.68+, DOE

Organizational Location: This position is with the Department of Homeland Security, within U.S. Customs and Border Protection, U.S. Border Patrol, Laredo Sector, Laredo West Station, located in Laredo, TX. * Accepting applications * Open & closing dates 03/10/2025 to 03/14/2025 * Salary $76,800 - $99,835 per year * Pay scale & grade GS 11 * Help Location 1 vacancy in the following location: * Laredo, TX * Remote job No * Telework eligible No * Travel Required Occasional travel - You may be expected to travel for this position. * Relocation expenses reimbursed No * Appointment type Permanent * Work schedule Full-time * Service Competitive * Promotion potential 11 * Job family (Series) * 0301 Miscellaneous Administration And Program * Supervisory status Yes * Security clearance Not Required * Drug test No * Financial disclosure No * Bargaining unit status No * Announcement number USBP-IMP-12699052-ASA * Control number 831990900 Help This job is open to * Internal to an agency Current federal employees of the hiring agency that posted the job announcement. Clarification from the agency Current Department of Homeland Security employees who are currently working in a permanent competitive service position. Help Duties This position starts at a salary of $76,800.00 (GS-11, Step 1) to $99,835.00 (GS-11, Step 10). As a Supervisory Mission Support Specialist, you will become a key team member of Homeland Security individuals involved in carrying out a wide variety of mission support, workforce management, staffing and position management, administrative research, logistics and other program planning activities related to the missions and functions of the agency. Typical duties of this assignment include: * Providing subject matter expertise to a team that coordinates and performs a wide variety of administrative and management services. * Managing day-to-day support functions for station operations. * Exercising first-level supervisory responsibilities to lower-grade Mission Support Specialists, Mission Support Assistants, and wage grade employees. * Establishing and carrying out specific action plans for accomplishing goals and objectives. Help Requirements Conditions of Employment * You must be a U.S. Citizen to apply for this position. * Males born after 12/31/1959 must be registered with Selective Service. * Primary U.S. residency for at least three of the last five years (additional details below). * You may be required to pass a background investigation. * CBP follows the DHS Drug-Free Workplace Plan for drug testing procedures. * As an employee of CBP, you will be joining a workforce that is dedicated to accomplishing our mission while maintaining the trust of our Nation by strictly adhering to all government ethics standards. Your conduct will be subject to the ethics rules applicable to all Executive Branch employees, and to CBP employees specifically, as well as the criminal conflict of interest statutes. Once you enter on duty, these rules include obtaining approval for outside employment or business activity, to ensure such employment or business activity is not prohibited and does not interfere or conflict with performance of your official duties. Please review further details via the following link. * DHS uses E-Verify, an internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify including your rights and responsibilities. * Bargaining Unit: This position is not covered under the bargaining unit. Qualifications Experience: You qualify for the GS-11 grade level if you possess 1 year of specialized experience equivalent to at least the next lower grade level, performing duties such as: * Developing performance standards, rating employees' performance, and identifying and scheduling training needs. * Approving leave, setting and adjusting priorities, resolving employee complaints, taking disciplinary action, and counseling and advising employees. * Interviewing and recommending employees for selection by applying methods, principles, and practices commonly used in the recruitment and placement process. * Conducting and participating in the evaluation of administrative programs, systems, and methods and identifying ways to improve the efficiency and effectiveness of these services at the local level. * Overseeing timely submission of time and attendance records, workers' compensation claims documents, and benefit forms. NOTE: Your resume must explicitly indicate how you meet this requirement, otherwise you will be found ineligible. Please see the "Required Documents" section below for additional resume requirements. Education Substitution: A Ph.D. or an equivalent doctoral degree, three full years of progressively higher-level graduate education leading to such a degree or an LL.M. degree from an accredited college or university may substitute for experience required at this level. Such education must demonstrate the knowledge, skills, and abilities necessary to do the work of the position. Check with your school to determine how many credit hours comprise two years of graduate education. If that information is not available, use 54 semester or 81 quarter hours. Combining Experience and Education: To combine your education and experience, you must convert each to a percentage and then add the percentages. The combined total of your percentage of education and experience must equal at least 100% to qualify. Only graduate education in excess of the amount required for the next lower grade level may be used to qualify applicants for positions at grades GS-9 and GS-11. If your education is currently described in quarter hours, convert the quarter hours into semester hours by multiplying the quarter hours by the fraction 2/3. To calculate your percentage of graduate education, divide the number of graduate semester hours by 18. To determine your percentage of qualifying experience, you must divide your total number of months of qualifying experience by the required number of months of experience. Add your percentages of education and experience. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community, student, social). Volunteer work helps build critical competencies, knowledge, and skills and can provide valuable training and experience that translates directly to paid employment. You will receive credit for all qualifying experience, including volunteer experience. You must: * Meet all qualification requirements, including education if applicable to this position, subject to verification at any stage of the application process; and * Meet all applicable Time in Grade requirements (current federal employees must have served 52 weeks at the next lower grade or equivalent grade band in the federal service) by 03/14/2025. The Office of Personnel Management (OPM) must authorize employment offers made to current or former political appointees. If you are currently, or have been within the last 5 years, a political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee in the Executive Branch, you must disclose this information to the Human Resources Office. Background Investigation: U.S. Customs and Border Protection (CBP) is a federal law enforcement agency that requires all applicants to undergo a thorough background investigation prior to employment in order to promote the agency's core values of vigilance, service to country, and integrity. During the screening and/or background investigation process, you will be asked questions regarding any felony criminal convictions or current felony charges, the use of illegal drugs (e.g., marijuana, cocaine, heroin, LSD, methamphetamines, ecstasy), and the use of non-prescribed controlled substances including any experimentation, possession, sale, receipt, manufacture, cultivation, production, transfer, shipping, trafficking, or distribution of controlled substances. For additional information on the preemployment process, review the following link: Applicant Resources | CBP Careers Residency: There is a residency requirement for all applicants not currently employed by CBP. Individuals are required to have physically resided in the United States or its protectorates (as declared under international law) for at least three of the last five years. If you do not meet the residency requirement and you have been physically located in a foreign location for more than two of the last five years, you may request an exception to determine if you are eligible for a residency waiver by meeting one or more of the following conditions: * Working for the U.S. Government as a federal civilian or as a member of the military. * A dependent who was authorized to accompany a federal civilian or member of the military who was working for the U.S. government. * Participation in a study abroad program sponsored by a U.S. affiliated college or university. * Working as a contractor, intern, consultant or volunteer supporting the U.S. government. Probationary Period: All employees new to the federal government must serve a one year probationary period during the first year of his/her initial permanent federal appointment to determine fitness for continued employment. Current and former federal employees may be required to serve or complete a probationary period. Education Please see the Qualifications and Required Documents sections for more information if education is applicable to this position. Additional information Supervisory Probationary Period: You may be required to serve an 18-month probationary period upon appointment. Leadership Training: All newly appointed first-time CBP Supervisors are required to complete mandatory training. The training is scheduled by the Office of Training and Development within the first 90 days of appointment. The duration of the training includes 3 weeks of in residence training in Harpers Ferry, WV. Note: This training may be waived if previously completed. The Department of Homeland Security encourages persons with disabilities to apply, to include persons with intellectual, severe physical or psychiatric disabilities, as defined by 5 CFR § 213.3102(u), and/or Disabled Veterans with a compensable service-connected disability of 30 percent or more as defined by 5 CFR § 315.707. Veterans, Peace Corps/VISTA volunteers, and persons with disabilities possess a wealth of unique talents, experiences, and competencies that can be invaluable to the DHS mission. If you are a member of one of these groups, you may not have to compete with the public for federal jobs. To determine your eligibility for non-competitive appointment and to understand the required documentation, click on the links above or contact the Servicing Human Resources Office listed at the bottom of this announcement. Read more * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Applicants will only be considered for the Eligibilities for which they claim in the job questionnaire AND must provide the supporting documentation. Applicants will not be considered for Eligibilities for which they did not claim, regardless of the documentation submitted with the application. ******************************************************** This self-assessment will be used to assess the following competencies or KSAs: * Administration and Management * Planning and Resource Management * Human Capital Management * Database Administration * Clerical * Budget Administration * Transportation and Travel * Written Communication * Oral Communication * Reading * Stakeholder Management * Interpersonal Skills * Planning and Evaluating * Flexibility * Integrity and Honesty * Influencing and Negotiating * Problem Solving If you are best qualified, you may be referred to the hiring manager for consideration and may be contacted for an interview. As a part of the interview process, additional selection criteria may be administered by the hiring manager. Preview the job questionnaire ******************************************************** Agency Career Transition Assistance Program (CTAP) Eligibles: If you have never worked for the federal government, you are not CTAP eligible.View information about CTAP eligibilityon OPM's Career Transition Resources website. You must submit the supporting documents listed under the Required Documents section of this announcement. To be considered well qualified under CTAP, you must be rated at a minimum score of 85 for this position. * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. * Your resume: A resume describing your job-related qualifications is required and will be used for the purpose of reviewing your qualifications and determining what training, if any, would be required when placed. A resume in English is required. It must contain your full legal name, address, phone number, complete work history including a detailed description of your duties, the dates you performed those duties (MM/DD/YY), your hours worked per week, job title, as well as series, grade, and salary (if applicable). For additional required items, see the link. *Note- It is recommended that you upload your resume as a PDF instead of a Word document to ensure document quality. Ensure that your uploaded resume is not a password protected document, to include Office 365 passwords. * Your responses to the job questionnaire: ******************************************************** * Are you a current or former federal employee? ALL CURRENT AND FORMER FEDERAL EMPLOYEES MUST SUBMIT THE MOST RECENT COPY OF THEIR SF-50 (Notification of Personnel Action) showing competitive status: Tenure 1 or 2 in Block 24 and Position Occupied 1 in Block 34. Additionally, applicants should also submit a SF-50 reflecting the highest grade held on a permanent basis in the competitive service or the full performance level of your current position, whichever is higher, AND an SF-50 to support having met the time-in-grade requirement of having served 52 weeks at the grade level (or equivalent) below the grade level(s) for this position. Current CBP Employees are encouraged, but not required, to submit an SF-50(s) for CBP experience; however, additional SF-50(s) are required when using federal experience outside of CBP to receive credit towards the requirements above. Examples of appropriate SF-50s include promotions, within-grade increases and accessions. * Are you qualifying based on education? Submit a copy of your college transcript (unofficial is acceptable at this time; however, official copies will be required prior to entrance on duty) or a list of coursework with hours completed provided from the institution. Education must be from an institution accredited by an agency recognized by the U.S. Department of Education. Education obtained from a foreign university or college is not creditable unless it has been evaluated by an organization that specializes in interpretation of education credentials. Note: If submitting documentation of an evaluation, transcripts are still required. For a listing of some accrediting agencies see NACES | Credentials Evaluations Provided by NACES Members. See ********************************************************************* for more information. * Are you claiming special priority selection rights under the Agency Career Transition Assistance Program (CTAP)? You must submit a separation notice; your most recent SF-50 (noting your current position, grade level and duty location); a copy of your most recent performance rating; an agency certification that you cannot be placed after injury compensation has been terminated; an OPM notification that your disability annuity has been terminated; or a Military Department of National Guard Bureau notification that you are retired under 5 U.S.C. 8337(h) or 8456. * Are you a current or former political Schedule A, Schedule C, Non-career SES or Presidential Appointee employee? Submit a copy of your initial and termination SF-50s. * You may be asked to provide a copy of your recent performance appraisal and/or incentive awards. If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. * How to Apply To begin your online application, click "Apply Online" to create a USAJOBS account and follow the prompts or log in to your existing account. Your application packet must include a completed assessment questionnaire, a resume, and any applicable and/or required supporting documentation. Please see the "Required Documents" section for additional information. All application materials, including transcripts, must be in English. Applications and supporting documentation will not be accepted by mail or email. The address below is for inquiries only. You may apply more than once, but the most recent application is the only one that will be used. You must submit your resume, your online questionnaire, and any supporting documents by 11:59 PM Eastern Time on 03/14/2025. It is your responsibility to verify that any information entered or uploaded is received and is accurate. Human Resources will not modify or change any part of your application. Determining your eligibility and qualifications is dependent on the supporting documentation and information provided, which may impact your referral for further consideration. If a document is not legible, you will not be able to view it in your application and you must again upload it by the closing date. Please upload your resume under "Resume" and any other applicable supporting documents mentioned above under the appropriate Document Type. If your Document Type is not listed, upload as "Other." Do notsubmit documents as a PDF Portfolios. Due weight will be given to performance

Job Title Intern- Information Technology (OIT- Help Desk) Agency Texas A&M International University Department Office Of Information Technology Proposed Minimum Salary Commensurate Job Type Student Worker Job Description Job Summary The OIT Intern will assist the Help Desk staff with the daily functions of the OIT Helpdesk. Essential Duties and Responsibilities Assist users with account, computer, and telephone related issues via email, telephone, chat/remote desktop, office, and in person. Troubleshoot PCs, Apple systems, and various software applications. Verify that all KIOSKs and Digital Signage work properly weekly. Maintain required documentation in the Ticketing Management System. Decommission nonfunctional computers and equipment to surplus. Work on special projects consisting of, but not limited to, physically mounting network and network-related equipment and preparing computers with an updated software image. Maintain inventory of network hardware and communication connections. Route calls to appropriate personnel. Use sound, independent judgment when performing duties. Perform other related duties as assigned. Minimum Requirements TAMIU student majoring in Information Systems, Computer Science, Business, or a related field. Enrolled at least half-time, 6 credit hours per semester for undergraduate and 3 credit hours per semester for graduates. Maintain a TAMIU overall GPA of 2.0 for undergraduate students and 3.0 for graduate students. Must meet all other requirements as stated in TAMIU's Satisfactory Academic Progress Policy (SAPP). Knowledge, Skills, and Abilities Strong computer Knowledge, including Outlook, Word, and Excel. Must possess excellent customer service and teamwork skills. Ability to communicate effectively, orally and in writing. Ability to interact effectively and professionally with the general public. Ability to plan, organize, and prioritize work and attend to detail. Ability to manage multiple tasks, projects, and assignments and meet deadlines. Ability to resolve problems by analyzing, recommending, and implementing changes. Physical Requirements The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Other Requirements Position requires on campus, face-to-face interactions. Position requires maintaining a regular schedule of attendance on campus and in the workplace. Work schedules are created by the department based on departmental needs but ensure it does not conflict with class schedule. Promptly complete all required trainings. Submit time sheet biweekly. Pay of Rate: $10.50/hour for up to 19 hours weekly All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check. Equal Opportunity/Affirmative Action/Veterans/Disability Employer.