Information Technology/Support Technician Jobs in Lansing, NY

Product Design and Support Specialist $55-67K Our client is seeking a Product Design and Support Specialist to provide technical support for their products and systems. This role involves assisting customers and sales teams, ensuring compliance with industry regulations, and supporting system design. It is ideal for a technically minded professional with strong problem-solving and communication skills. Key Responsibilities Provide technical support for product applications, installation, troubleshooting, and warranties Assist in system design and supply documentation for specifying entities Ensure compliance with codes, standards, and regulations Develop and deliver training programs for internal teams, sales, and customers Serve as a technical resource for manufacturers' representatives, distributors, and contractors Utilize AutoCAD, LoopCAD, and Microsoft Office Suite for design services and documentation Collaborate with regulatory bodies to ensure product compliance Support product testing and maintain design software and technical resources Qualifications and Experience Associate's degree in a technical or business field; Bachelor's preferred Proficiency in AutoCAD, LoopCAD, Microsoft Office Suite, and Adobe Design Suite Strong technical aptitude, problem-solving skills, and communication abilities Experience in customer service or sales support Skills and Abilities Ability to manage multiple priorities in a fast-paced environment Strong organizational and problem-solving skills Team-oriented mindset with adaptability to changing needs Willingness to travel as needed Tools and Software Utilized Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Adobe Acrobat, AutoCAD, Avenir LoopCAD Testing equipment (micrometers, gauges) This is an excellent opportunity to work in a dynamic technical role, providing critical support to customers and internal teams. If you have a technical mindset and a passion for problem-solving, we encourage you to apply. Submit your resume to ************************ for immediate consideration. CPS Recruitment is an equal opportunity employer.

IT Support Services Manager Department: Information Technology Reports to: VP of Information Technology Full-Time: A typical work schedule is standard business hours, 8:30 a.m.- 5:00 p.m., with the flexibility to handle escalations or support during peak times or special projects. Pay Schedule: Bi-Weekly Non-Exempt: Compensation starts at $85,000 and $100,000 annually, depending on experience. Benefits: Begin the first day after the first two full months of employment ****The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person's contributions and understand that every role has unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee's unique value. Position Summary The IT Support Services Specialist oversees the help desk's daily operations and ensures efficient and effective resolution of technical issues across the organization. This role will manage IT support staff, implement best practices for service delivery, and collaborate with other departments to optimize IT systems and processes. This role ensures timely and effective resolution of technical issues while providing hands-on desktop support for complex problems. It is responsible for managing the help desk operations, mentoring team members, and ensuring that desktop systems are optimized for performance and reliability. Essential Functions The essential functions include, but are not limited to, the following: Help Desk Management Oversee the daily operations of the help desk team, ensuring timely and effective resolution of user issues. Develop and implement help desk policies, procedures, and best practices to improve efficiency and customer satisfaction. Monitor help desk metrics (e.g., ticket resolution times, customer satisfaction scores) and implement necessary improvements. Train, mentor, and support help desk technicians, fostering a culture of continuous learning and professional growth. Act as an escalation point for complex or high-priority issues, resolving them promptly. Desktop Support Leadership: Provide advanced technical support for desktop systems, including hardware, software, and peripherals. Diagnose and resolve complex technical issues related to operating systems, applications, and network connectivity. Lead the deployment, configuration, and maintenance of desktop systems, ensuring they are secure, up-to-date, and optimized for performance. Manage inventory of IT assets, including desktops, laptops, and related equipment, and ensure proper lifecycle management. Collaborate with other IT teams to implement new technologies and improve existing systems. Customer Service & Communication: Serve as the primary point of contact for IT-related issues, ensuring high customer satisfaction. Communicate technical information clearly and effectively to non-technical users. Build strong relationships with employees and departments to understand their IT needs and provide proactive support. Strategic Initiatives: Identify opportunities to improve IT support processes and implement solutions to enhance service delivery. Stay up-to-date with emerging technologies and trends in desktop support and help desk management. Assist in the planning and executing of IT projects, such as system upgrades, migrations, and deployments. Key Performance Indicators (KPIs) Help Desk Ticket Resolution Time-Measure the average time to resolve IT support tickets, ensuring timely responses and efficient problem-solving. Customer Satisfaction Score (CSAT) - Track employee feedback on IT support services through post-ticket surveys to assess service quality and user experience. First Call Resolution Rate - Monitor the percentage of IT issues resolved on the first contact to evaluate the team's effectiveness in addressing problems without escalation. System Uptime & Performance - Ensure desktop systems, networks, and key IT services maintain high availability and optimal performance, minimizing disruptions. Team Productivity & Training Progress - Track help desk team performance, including the number of tickets handled per technician and participation in ongoing training to enhance skills and knowledge. Additional Responsibilities Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws. Physical Demands The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Frequent sitting, standing, and walking while troubleshooting and assisting users. Lifting and carrying IT equipment (e.g., desktops, laptops, servers, and peripherals) up to 50 pounds as needed. Bending, crouching, and kneeling to access equipment under desks or in server rooms. Fine motor skills are required to handle small computer components and repair hardware. Extended screen time for troubleshooting, system monitoring, and documentation. Occasional travel between office locations. Office setting with a mix of desk work and on-site support. Server rooms or data centers with varying temperatures and noise levels from cooling systems and equipment. Potential exposure to dust when maintaining hardware or working in storage areas. Fast-paced and deadline-driven environment, requiring multitasking and prioritizing urgent IT issues. Interaction with employees at all levels, requiring strong communication and customer service skills. Possible after-hours or weekend work for system maintenance, updates, or emergency support. Minimum Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or managerial role. Strong technical expertise in desktop support, including Windows and mac OS operating systems, Microsoft Office 365, and enterprise software applications. Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira) and remote support tools. Knowledge of ITIL frameworks and best practices for IT service management. Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Strong leadership and team management skills, focusing on mentoring and developing team members. Exceptional customer service and communication skills, with the ability to interact effectively with all levels of the organization. Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus.

IT Support Services Manager Department: Information Technology Reports to: VP of Information Technology Full-Time: A typical work schedule is standard business hours, 8:30 a.m.- 5:00 p.m., with the flexibility to handle escalations or support during peak times or special projects. Pay Schedule: Bi-Weekly Non-Exempt: Compensation starts at $85,000 and $100,000 annually, depending on experience. Benefits: Begin the first day after the first two full months of employment The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person's contributions and understand that every role has unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee's unique value. Position Summary The IT Support Services Specialist oversees the help desk's daily operations and ensures efficient and effective resolution of technical issues across the organization. This role will manage IT support staff, implement best practices for service delivery, and collaborate with other departments to optimize IT systems and processes. This role ensures timely and effective resolution of technical issues while providing hands-on desktop support for complex problems. It is responsible for managing the help desk operations, mentoring team members, and ensuring that desktop systems are optimized for performance and reliability. Essential Functions The essential functions include, but are not limited to, the following: Help Desk Management * Oversee the daily operations of the help desk team, ensuring timely and effective resolution of user issues. * Develop and implement help desk policies, procedures, and best practices to improve efficiency and customer satisfaction. * Monitor help desk metrics (e.g., ticket resolution times, customer satisfaction scores) and implement necessary improvements. * Train, mentor, and support help desk technicians, fostering a culture of continuous learning and professional growth. * Act as an escalation point for complex or high-priority issues, resolving them promptly. Desktop Support Leadership: * Provide advanced technical support for desktop systems, including hardware, software, and peripherals. * Diagnose and resolve complex technical issues related to operating systems, applications, and network connectivity. * Lead the deployment, configuration, and maintenance of desktop systems, ensuring they are secure, up-to-date, and optimized for performance. * Manage inventory of IT assets, including desktops, laptops, and related equipment, and ensure proper lifecycle management. * Collaborate with other IT teams to implement new technologies and improve existing systems. Customer Service & Communication: * Serve as the primary point of contact for IT-related issues, ensuring high customer satisfaction. * Communicate technical information clearly and effectively to non-technical users. * Build strong relationships with employees and departments to understand their IT needs and provide proactive support. Strategic Initiatives: * Identify opportunities to improve IT support processes and implement solutions to enhance service delivery. * Stay up-to-date with emerging technologies and trends in desktop support and help desk management. * Assist in the planning and executing of IT projects, such as system upgrades, migrations, and deployments. Key Performance Indicators (KPIs) * Help Desk Ticket Resolution Time-Measure the average time to resolve IT support tickets, ensuring timely responses and efficient problem-solving. * Customer Satisfaction Score (CSAT) - Track employee feedback on IT support services through post-ticket surveys to assess service quality and user experience. * First Call Resolution Rate - Monitor the percentage of IT issues resolved on the first contact to evaluate the team's effectiveness in addressing problems without escalation. * System Uptime & Performance - Ensure desktop systems, networks, and key IT services maintain high availability and optimal performance, minimizing disruptions. * Team Productivity & Training Progress - Track help desk team performance, including the number of tickets handled per technician and participation in ongoing training to enhance skills and knowledge. Additional Responsibilities * Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws. Physical Demands The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. * Frequent sitting, standing, and walking while troubleshooting and assisting users. * Lifting and carrying IT equipment (e.g., desktops, laptops, servers, and peripherals) up to 50 pounds as needed. * Bending, crouching, and kneeling to access equipment under desks or in server rooms. * Fine motor skills are required to handle small computer components and repair hardware. * Extended screen time for troubleshooting, system monitoring, and documentation. * Occasional travel between office locations. * Office setting with a mix of desk work and on-site support. * Server rooms or data centers with varying temperatures and noise levels from cooling systems and equipment. * Potential exposure to dust when maintaining hardware or working in storage areas. * Fast-paced and deadline-driven environment, requiring multitasking and prioritizing urgent IT issues. * Interaction with employees at all levels, requiring strong communication and customer service skills. * Possible after-hours or weekend work for system maintenance, updates, or emergency support. Minimum Qualifications * Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or managerial role. * Strong technical expertise in desktop support, including Windows and mac OS operating systems, Microsoft Office 365, and enterprise software applications. * Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira) and remote support tools. * Knowledge of ITIL frameworks and best practices for IT service management. * Excellent problem-solving skills and the ability to troubleshoot complex technical issues. * Strong leadership and team management skills, focusing on mentoring and developing team members. * Exceptional customer service and communication skills, with the ability to interact effectively with all levels of the organization. * Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus. Note This job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to possible modification to accommodate individuals with disabilities reasonably. Immediate Mailing Services, Inc. is an equal-opportunity employer and values diversity. Immediate Mailing Services, Inc. is a drug-free workplace compliant with applicable ADA regulations. Immediate Mailing Services, Inc. is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age / Immigration Status / Criminal Convictions / Height / Weight, or any other protected class/status. Immediate Mailing Services, Inc. is committed to diversity and inclusion. We seek employees and customers from all backgrounds to join our teams, and we encourage them to bring their authentic, original, and best selves to work. Our employees are expected to do the same. All employment decisions are based on qualifications, merit, and business needs. The company is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable, including Veterans Disabled. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health, safety, or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Please no 3rd parties or C2C. Must be a US Permanent Resident or Citizen. We are unable to sponsor currently. Pay Range: 25.00/hr. - 28.00/hr. depending on experience About the Role: We are seeking an IT Support Analyst to provide technical assistance across multiple locations. This role involves troubleshooting hardware and software issues, managing network infrastructure, and supporting user accounts and systems to ensure seamless operations. The IT Support Analyst will report directly to the Director of IT and play a key role in maintaining and enhancing the company's IT environment. Key Responsibilities: Provide technical support for hardware and software systems across the company. Troubleshoot and resolve issues with desktops, laptops, printers, and mobile devices. Manage user account creation, configuration, and setup. Oversee wireless network management and access point configuration. Administer Windows updates and Exchange Management Console. Maintain and manage file share permissions and network file share servers. Analyze and remediate hardware and system-related issues. Ensure optimal performance and availability of IT systems. Contribute to enhancing cybersecurity measures. Work independently, exercising sound judgment in resolving technical challenges. Automate routine tasks using scripting and develop basic programs to optimize IT operations. Provide first and second-level user support. Participate in on-call, off-hours support on a rotating basis. Qualifications: Education & Experience: Previous experience in IT support or a related role. Experience with Active Directory and Group Policy. Knowledge of Exchange (both 365 and On-Prem) and Office 365. Familiarity with networking protocols (TCP/IP, DNS, DHCP). Technical Skills: Strong problem-solving skills with attention to detail. Ability to troubleshoot and support hardware and software issues. Experience with Windows updates, network file shares, and cybersecurity measures. Basic scripting skills for task automation. Certifications (Preferred but not required): Cybersecurity-related certifications. Network+, CCNA, or equivalent networking experience. Experience with Office 365, MSSQL, and Hyper-V virtual server configuration. Knowledge of phone system configuration and maintenance. Soft Skills: Excellent communication skills, with the ability to explain technical concepts to non-technical users. A customer-focused approach and commitment to providing quality support. Team player who values knowledge sharing and continuous learning. Why Join Us? Competitive salary based on experience. Comprehensive benefits package, including health, dental, life, and disability insurance (short- and long-term). 401(k) & Roth IRA with company matching. Paid vacation and personal time. Employee Assistance Program. Employee purchase discounts. Opportunities for career growth in a rapidly expanding organization. ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Job Title: Parts Technical Support Specialist About our company: The Raymond Corporation is a member of the Toyota Industries family of companies. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us About our team: We are The Raymond Corporation's Aftermarket Parts Business. We have a Parts Distribution Center (PDC) in Syracuse, N.Y. and four Micro Logistics Centers dispersed around the country. We ship service parts from our facilities to Raymond Service & Support Centers to provide world-class support to our customers and products worldwide. About the position: Raymond's Customer Support Service team is looking for a Parts Technical Support Specialist. This is an onsite position with potential for a hybrid work scheduled in the future. You will: Work directly with customers, Sales and Support Centers, Toyota Material Handling, and internal organizations to resolve technical, scientific, or engineering issues that affect the sales, installation, and utilization of Raymond products and/or services. Support aftermarket modification process, equipment control module programming and printing truck capacity tags. Routinely interface with Raymond Dealer networks in response to Requests for Assistance (RFA). Provide support to internal Raymond customers for New Product Development as required. Interpret engineering drawings, Bills of Material (BOM), and vendor furnished technical data to create Technical Illustrations for use in Product Support Publications. Ensure timely availability of technical documentation information to meet Company and Customer needs. Maintain and update information database with appropriate supporting material. About you: A Bachelor's Degree in a technical field. 2 + years of experience in a technical related field. Ability to read and interpret supplier drawings and BOMs. Strong organization, critical thinking, communication, and teamwork skills. It would be great if you had: Experience with JD Edward, Microsoft Office Suite, SAP, Oracle CRM, and ServiceNow. Experience in Material Handling. About the total compensation package: Salary - $60,000 - $88,000 per year. Compensation depends on the selected candidates education, skill and experience. Relocation - This position may qualify for relocation. Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including: Vacation available on day 1 10 paid holidays Medical and Rx Plan options Dental and Vision Plan options Employee Assistance Program (EAP) Flexible Spending Accounts (FSA) for medical and dependent care Life Insurance and AD&D Short-Term and Long-Term Disability Accident, Critical Illness, and Indemnity Insurance ID Theft Protection Comprehensive 401(k) retirement plan with company match Long-Term Care Insurance Vacation, Sick, & Volunteer Time Tuition Aid Program

Job Title: Parts Technical Support Specialist About our company: The Raymond Corporation is a member of the Toyota Industries family of companies. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us About our team: We are The Raymond Corporation's Aftermarket Parts Business. We have a Parts Distribution Center (PDC) in Syracuse, N.Y. and four Micro Logistics Centers dispersed around the country. We ship service parts from our facilities to Raymond Service & Support Centers to provide world-class support to our customers and products worldwide. About the position: Raymond's Customer Support Service team is looking for a Parts Technical Support Specialist. This is an onsite position with potential for a hybrid work scheduled in the future. You will: Work directly with customers, Sales and Support Centers, Toyota Material Handling, and internal organizations to resolve technical, scientific, or engineering issues that affect the sales, installation, and utilization of Raymond products and/or services. Support aftermarket modification process, equipment control module programming and printing truck capacity tags. Routinely interface with Raymond Dealer networks in response to Requests for Assistance (RFA). Provide support to internal Raymond customers for New Product Development as required. Interpret engineering drawings, Bills of Material (BOM), and vendor furnished technical data to create Technical Illustrations for use in Product Support Publications. Ensure timely availability of technical documentation information to meet Company and Customer needs. Maintain and update information database with appropriate supporting material. About you: A Bachelor's Degree in a technical field. 2 + years of experience in a technical related field. Ability to read and interpret supplier drawings and BOMs. Strong organization, critical thinking, communication, and teamwork skills. It would be great if you had: Experience with JD Edward, Microsoft Office Suite, SAP, Oracle CRM, and ServiceNow. Experience in Material Handling. About the total compensation package: Salary - $60,000 - $88,000 per year. Compensation depends on the selected candidates education, skill and experience. Relocation - This position may qualify for relocation. Benefits - We recognize the value of a comprehensive benefits program for our employees and work tirelessly to make sure our package meets the needs of our employees and their families. Eligible employees can elect and participate in a variety of benefits including: Vacation available on day 1 10 paid holidays Medical and Rx Plan options Dental and Vision Plan options Employee Assistance Program (EAP) Flexible Spending Accounts (FSA) for medical and dependent care Life Insurance and AD&D Short-Term and Long-Term Disability Accident, Critical Illness, and Indemnity Insurance ID Theft Protection Comprehensive 401(k) retirement plan with company match Long-Term Care Insurance Vacation, Sick, & Volunteer Time Tuition Aid Program

Rapid Response Monitoring is seeking a service-oriented IT Support Specialist to serve as part of 24x7 team maintaining 99.999% network and system uptime. Rapid Response Monitoring is a company driven by our tireless desire to protect lives and property by creating and leveraging the most cutting-edge technology possible. Supported by teams of experts in their respective fields, we provide best in class monitoring services for some of the biggest names in electronic and digital security, aging in place, and fire protection services. As an IT Support Specialist, you will provide technical assistance to the team members of Rapid Response with their hardware and software support requests. We are looking for an individual who can use their analytical and problem-solving skills while providing exceptional internal and external customer service. Salary Range $65,000 - $85,000 based upon experience. Responsibilities Function as the first-level contact for all Information Technology Help Desk issues received via Rapid Response s Ticket System Troubleshoot IT-related issues using best practices, internal tools, standard troubleshooting techniques, and external resources Log all support requests in the ticket system and document all actions to include all follow up conversations, troubleshooting steps, and resolution Upon escalation, work with Tier 2 support to learn further troubleshooting and resolution techniques Recommend modifications to IT Support procedures to enhance the service provided by the department Remain highly organized and detail oriented Maintain a sense of urgency when completing tasks Basic Qualifications Minimum (2) year IT, Computer Science, Information Science, or related degree or equivalent Military Service Ability to work in multiple systems concurrently while providing support services Proficient computer skills (i.e., Word, Excel, Ticket Systems, Web Applications) Many of our positions require an extra level of screening to obtain Department of Defense security clearance Rapid Response prides itself in being a drug-free workplace Preferred Qualifications Experience in the alarm industry, including panel setup, configuration, and signal management Bachelor's degree in IT, Computer Science, Information Science, or a related field of study Familiarity with PowerShell for automation and system management Experience navigating and managing Linux servers CompTIA A+ certification or equivalent foundational IT knowledge Knowledge of Microsoft Active Directory and domain-joined infrastructure Experience working with Microsoft Office 365 administration and support COVID-19 Vaccine Requirements Must be vaccinated against COVID-19. We are not requiring boosters at this time. What awaits you at Rapid Response Medical, Dental, Vision, and 401k Paid vacation and sick time Wellness program and wellness days off Internal advancement opportunities The opportunity to make an impact on communities across the country every day About Us Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country. Additional Information Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at ****************************** Rapid Response is an Equal Opportunity Employer.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

The IT Help Desk Technician is a key member of the Usherwood team for providing support for all managed IT clients. As a Microsoft Gold Partner, the position provides end user support for diverse IT challenges from computer hardware and application issues to mobile devices. This in an in-office position in Syracuse, NY. KEY RESPONSIBILITIES: Respond to service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, offline servers, software updates, virus removal) Identifies, researches, and resolves technical problems of moderate complexity. Responds to telephone, email, and on-line requests for technical support. Documents, tracks, and monitors the client's problem using applicable systems and tools. Coordinate with other teams or departments to resolve service tickets Assist in the delivery and onboarding of Managed IT services Escalate unresolved issue to Tier II support level EDUCATION: Associates Degree in either Computer Science or IT is preferred Minimum one-year experience in a technical support or help desk center is preferred CompTIA A+ Certification is preferred SKILLS & QUAILIFICATIONS: Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners, Microsoft Office Suite, and ticketing system applications Ability to prioritize and multitask assigned issues in a fast-paced work environment Positive attitude of customer service and integrity Must be able to communicate with customers in a professional manner Demonstrate problem troubleshooting, root cause, and resolution skills BENEFITS Excellent benefit offerings including: medical, dental, vision, and supplemental insurance 20 days of paid time off Company paid life insurance and long-term disability insurance 401(k) plan with matching company contribution Paid training and certification opportunities Annual company store allowance “Our growth is mirrored by the quality of people we have invested in.” - Louis F. Usherwood, CEO Usherwood Office Technology is an Equal Opportunity Employer. Visit us at *****************

Full-time Description Lalor Family Dental, a trusted multi-office dental practice with over 60 years of experience, is looking for a detail-oriented IT Help Desk Support Specialist to join our team. In this role, you'll provide technical support, troubleshoot issues, and ensure all IT systems run smoothly across our offices. THIS ROLE IS NOT REMOTE! Key Responsibilities: Provide timely support for IT helpdesk tickets and follow up to ensure prompt issue resolution. Travel between dental offices to address network, hardware, and server issues. Troubleshoot and resolve Microsoft 365 issues, OS updates, drivers, and application installations. Manage Active Directory and Group Policy, automate workflows, and solve backend system problems. Collaborate with doctors, clinical staff, and management to provide professional and courteous support. Research and resolve complex issues beyond level one support, including difficult hardware and server problems. Requirements: Hands-on experience with troubleshooting IT systems and resolving issues. Knowledge of Microsoft 365, Active Directory, Group Policy, and server maintenance. CompTIA A+ and Network+ certifications preferred. Highschool Diploma or GED. Bachelors in IT related field preferred. Excellent communication and customer service skills. Ability to travel between multiple office locations as needed. Why Join Us? Family-owned practice with a supportive, growth-focused environment. Opportunities for career advancement. Health, Vision, and Dental benefits. Weekly pay and 401(k) with company match. Fun, company-sponsored events! Employee Assistance Program (EAP). Free parking If you're passionate about IT and want to work in a dynamic environment, apply today! Lalor Family Dental is an equal opportunity employer. No person is unlawfully excluded from consideration for employment because of race, religion, creed, color, sex, age, national origin, disability, sexual orientation, gender identity, transgender status, gender dysphoria, marital or family status, pregnancy, military status, veteran status, predisposing genetic characteristics or carrier status, arrest or conviction record, domestic violence victim status, or any other legally protected class or status. Furthermore, we will not tolerate any form of discrimination or harassment of our employees by co-workers, supervisors, customers, or vendors. This commitment extends to our policies on recruiting, advertising, hiring, placement, promotion, training, transfer, wages, benefits, termination and all other privileges, terms, and conditions of employment. Salary Description $35,000.00 - $60,000.00

We are LOTTE BIOLOGICS! Delivering Therapies That Enable a Healthier World. A new company, built on 80 years of tradition. We embody our core values of being Inspired by Science, Embracing Diversity, Fostering Talent, and Connecting Lives. Our mission is to be the most trusted partner in the industry, with high standards of quality and continuous innovation, to reliably deliver benefits for patients worldwide. Position Summary The Manager, Quality IT Benchtop Support role provides leadership and assistance to the group supporting benchtop analytical equipment, integrated with their understanding of existing and emerging technology, applicable regulations, and the LOTTE BIOLOGICS computing environment. Support solutions will be aligned with the LOTTE BIOLOGICS IT Strategy and may entail implementation of a commercial off the shelf (COTS) system, a customized COTS system, or the development of a tailored solution. In addition, where applicable, members of the Syracuse Benchtop Administration group may also serve as system administrator for supported systems. Duties & Responsibilities Manage team of 3-4 IT analysts and contractors that provide benchtop computer support for the site Own end-to-end responsibility for managing analytical benchtop computer assets, ensuring they are reliable, accessible, & secure Work with off-site groups currently overseeing analytical benchtop computer management and develop strategy for local analytical benchtop computer management Manage Total Cost of Ownership and the key drivers behind them to ensure approach is cost efficient Manage inventory and provide accountability/tracking for all analytical benchtop computer assets at the site Administration of tools used to support analytical benchtop computer assets (OS amin, patching, imaging, data backup) Fulfill technology asset-specific business needs Manage analytical benchtop computer assets and associated software to comply with applicable regulatory requirements Work with system owners and vendors to ensure availability for analytical testing Design technical solutions to satisfy business requirements Education & Experience BS in related technical field or equivalent applicable experience Knowledge, Skills, Abilities Applicable information technology skills Knowledge and training of supported computer system hardware and software Experience managing high-performing team of System and business analysis skills Knowledge and understanding of applicable regulatory requirements, including data integrity guidelines Physical Demands Office-based position which requires appropriate levels of personal protective equipment (PPE) when field work is required. Frequent repeated motions such as keyboarding is required. Work Environment This position is based indoors and the employee will primarily be working with others, but also independently. This position requires regular on-site employee presence. This position is a team & project-based position that will require occasional shift work, weekends, and holidays. Supervisory Responsibilities This position is responsible for the supervision of analysts and contractors that provide IT benchtop support. Travel Target Bonus 10% New York Pay Range $76,000 - $113,000 USD Work Location East Syracuse, NY We are an Equal Employment Opportunity (“EEO”) Employer. We believe that women, people of color, veterans and LGBTQ communities must participate in the work we do, so we strongly encourage applications from people with these identities or who are members of underrepresented communities! If this is the work that you want to do, in a culture of inclusion and excellence with the goal of making our world to be a healthier place, then please apply today!

CFCU Community Credit Union (CFCU) is seeking a talented Information Technology (IT) Specialist to join the department. The successful candidate will provide technical assistance and support to all Credit Union staff. This position will report to the IT Manager. Requirements & Responsibilities: · Provides ongoing support and technical assistance to all Credit Union staff with issues related to computer systems. · Assess infrastructure on a regular basis to ensure it continues to meet necessary demands. · Responds to queries either in person, over the phone, or through email. Investigates user problems and identifies their source; determines possible solutions; discusses testing and implementation of solutions with other IT Staff and IT Manager. · Performs troubleshooting of systems and applications to identify and correct malfunctions and other operational difficulties, coordinating with third party vendors as appropriate. Provides refresher training to staff on systems features as appropriate. · Installs and configures new and redistributed hardware throughout all credit union locations. Installs and configures software on credit union equipment. Performs hardware/software upgrades to existing computer equipment as needed. · Notifies users of new useful features available through product updates. Provides software and hardware support to credit union staff and volunteers by providing technical assistance for troubleshooting, maintenance, and repair of PCs, printers, terminals, etc. · Deploys and maintains physical and virtual servers located on-site including but not limited to patches, updates and hardware installations. · Monitor and validate Server backup processes and escalate issues in a timely fashion. Monitors and maintains licensing of software and hardware. · Monitor and validate Server backup processes and escalate issues in a timely fashion. Monitors and maintains licensing of software and hardware. · Instructs Credit Union employees on how to care for and maintain their equipment including but not limited to workstations, printers, and scanners. Assists staff in understanding procedures for data backup, network access, etc. · Develop new strategies and IT procedures to increase efficiency, enhance workflow and improve the end user experience. · Provides supervisor with assigned reports in a timely, accurate manner upon request. Assists with application project-based work, as assigned. Reports significant and/or widespread issues to supervisor for escalation as appropriate. · Utilizes and maintains help desk tracking software. · Participate in cross training with other Information Technology staff. · Responsible for all Tier III vendor relationships and any other Tier IV or Tier V relationships as needed. · Performs responsibilities in accordance with all Credit Union standards, policies and procedures. · Assists in the purchasing, inventorying and tracking of IT inventory. · Performs other related duties as assigned. Desired Skills and Experience: · A minimum of 3 years of similar or related experience. · A four-year college degree or (2) Completion of a specialized course of study at a business or trade school with 10 years related experience or (3) Completion of a specialized and extensive in-house training or apprenticeship program and 15 years related experience. · Ability to identify and resolve computer system malfunctions and operations problems. · Ability to communicate technical information to nontechnical personnel. + · Excellent verbal and written communication skills. · Ability to learn and support new systems and applications. · Understanding of disaster recovery and server backup procedures. Equal Employment Opportunity: Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. CFCU provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment. #CFCU1 Salary Description $23.00 - $26.00 / hour

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

IT Support Technician (PC Technician 1) - Temporary *** This is a full-time temporary position with the possibility of transition to a regular, full-time role (typically within three to six months). Decisions to move individuals from temp to regular are based on the individual's performance, as well as business conditions. *** About our company: The Raymond Corporation is a member of the Toyota Industries family of companies. We empower you to do great work in a company with 100 years of success, innovation and growth. Our Associates are the foundation of our continued success. If you're innovative and enjoy the thrill of making things happen - share our vision and grow with us. About the position: We're looking for a PC Technician to support the IT Support Desk by investigating and resolving computer software and hardware issues for Raymond's internal PC users. You will: Provide technical support by applying knowledge of computer software, hardware, and procedures to staff in-person or via call center. Provide escalation support to other IT members. Respond, troubleshoot, and resolve issues in a timely manner. Complete a detailed description of each resolution in ticketing system to reference when similar problems arise. Perform software and hardware upgrades. Configure new equipment with the requested software. Test, monitor, and repair equipment. Maintain contact with outside organizations regarding the maintenance and service of equipment. Remain current with industry standards through internal and external training programs. Collaborate with other team members to create support documents and improve service levels. Provide project support for IT organization. About the schedule: This position is 1st Shift. Hours will be Monday - Friday 6:30 a.m. - 3:30 p.m. During the initial training period (anticipated to be 4-6 weeks), hours will be 8:00 a.m. - 5:00 p.m. Upon completion of training, you will be part of an on-call rotation to provide support on weekends, with potential on-site support on Saturdays and Sundays (typically no more than 6 hours per weekend and no more than 1 weekend per month). About you: An associate's degree in a related field is preferred. At least 3 months of related experience is preferred. Strong communication and interpersonal skills are required to work with a variety of people and be able to describe technical information to individuals inside and/or outside the Company. Proficient computer skills required. Good analytical skills are required to diagnose and resolve equipment-related issues. It would be great if you had: Inquisitiveness and openness to learn. Experience with Microsoft Office 365 and Active Directory. Knowledge of computer and peripheral equipment, network and computer operating systems (e.g. Windows family, Linux, and MacOS). About the total compensation package: Wage - $19.00 - $20.00 per hour, depending on qualifications of selected candidate.

The IT Help Desk Technician is a key member of the Usherwood team for providing support for all managed IT clients. As a Microsoft Gold Partner, the position provides end user support for diverse IT challenges from computer hardware and application issues to mobile devices. This in an in-office position in Syracuse, NY. KEY RESPONSIBILITIES: Respond to service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, offline servers, software updates, virus removal) Identifies, researches, and resolves technical problems of moderate complexity. Responds to telephone, email, and on-line requests for technical support. Documents, tracks, and monitors the client's problem using applicable systems and tools. Coordinate with other teams or departments to resolve service tickets Assist in the delivery and onboarding of Managed IT services Escalate unresolved issue to Tier II support level EDUCATION: Associates Degree in either Computer Science or IT is preferred Minimum one-year experience in a technical support or help desk center is preferred CompTIA A+ Certification is preferred SKILLS & QUAILIFICATIONS: Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners, Microsoft Office Suite, and ticketing system applications Ability to prioritize and multitask assigned issues in a fast-paced work environment Positive attitude of customer service and integrity Must be able to communicate with customers in a professional manner Demonstrate problem troubleshooting, root cause, and resolution skills BENEFITS Excellent benefit offerings including: medical, dental, vision, and supplemental insurance 20 days of paid time off Company paid life insurance and long-term disability insurance 401(k) plan with matching company contribution Paid training and certification opportunities Annual company store allowance “Our growth is mirrored by the quality of people we have invested in.” - Louis F. Usherwood, CEO Usherwood Office Technology is an Equal Opportunity Employer. Visit us at *****************

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.