Information Technology/Support Technician Jobs in Brunswick, OH

Title: Desktop Support Engineer Looking for 4+ Years of experience. Answer user inquiries regarding computer software or hardware operation to resolve problems. Oversee the daily performance of computer systems. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Develop training materials and procedures, or train users in the proper use of hardware or software. Refer major hardware or software problems or defective products to vendors or technicians for service. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Prepare evaluations of software or hardware and recommend improvements or upgrades. Confer with staff, users, and management to establish requirements for new systems or modifications. Modify and customize commercial programs for internal needs. Inspect equipment and read order sheets to prepare for delivery to users. Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a 9+ month contract position. We are looking for a solid PC Technician who can provide IT support, utilize Active Directory, and have excellent communication and customer service/customer experience skillset. This is an onsite position working 8am - 5pm. The qualified candidate will have the following skills: Windows OS MS Office Active Directory RDPs IT Support Customer Service/Customer Experience Excel experience preferred Advanced focus on attention to details Self-starter/Team player Highly adaptable Positive attitude/disposition If qualified and interested, please reply using the link below. Desired Skills and Experience Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a 9+ month contract position. We are looking for a solid PC Technician who can provide IT support, utilize Active Directory, and have excellent communication and customer service/customer experience skillset. This is an onsite position working 8am - 5pm. The qualified candidate will have the following skills: * Windows OS * MS Office * Active Directory * RDPs * IT Support * Customer Service/Customer Experience * Excel experience preferred * Advanced focus on attention to details * Self-starter/Team player * Highly adaptable * Positive attitude/disposition If qualified and interested, please reply using the link below. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

The Service Desk II role is primarily focused on helping end users with computer issues. The role is also responsible for deploying and managing computers, printers, phones, and other accessories. The Service Desk II role works closely with the rest of the IT team to resolve issues that end users have, improve documentation for the department and ultimately to help end users serve CHM Members as well as possible. The Service Desk II role also includes responsibilities managing some of the systems with less supervision than the Service Desk I role. What We Offer Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training Duties and Responsibilities Reporting to the IT Manager, the duties and responsibilities of the Service Desk II role include: End user support for onsite and remote computers, mobile devices. End user support for phone system and fax system. Deploy and manage computers. Install and configure workstation applications and accessories. Assist with computer moves. Assist with management of printers. Create and improve department documentation (SOPs and Standards). Assist with management of infrastructure systems and hosted systems. Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first. Help with vendor management activities for software and service providers. Work with other departments and teams as needed to achieve the goals of the organization. Be professional with users, leaders, and vendors. Treat them with kindness and respect. Desired Skills & Experience Minimum Requirements High School diploma. 2-5+ years of professional work experience in technology or another service-related field. Be able to lift and carry typical computer, monitor and printer devices. Core Competency Requirements Solid understanding of the Windows Operating System for workstations and laptops. Solid understanding of Microsoft Office. Solid understanding of mobile devices and configuration. Preferred Competency Requirements Experience deploying and supporting Mac computers. Experience supporting a phone system. Experience with Active Directory, File Server Management and Print Server Management. Experience managing users and mailboxes in O365. Experience with backup and restore solutions. Pay Commensurate with qualifications. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

The Store Maintenance Support Specialist will be responsible for managing day-to-day administrative and financial tasks, coordinating smaller projects with vendors, store team members, and other company partners, and utilizing the Maintenance portal to dispatch work orders or provide information to maintenance partners. This role requires strong organizational skills and the ability to effectively coordinate multiple projects and processes. KEY RESPONSIBILITIES: Field all incoming calls and communication from store/field team members; respond to all emails and voicemails within 24 hours. Manage special projects that require careful coordination with our vendors, various company partners, and store team members. Work in SAP to create/manage purchase orders and research invoices. Vendor management: Manage invoices and all form submission for special payments or setting up vendors in SAP. Process, code and send vendor invoices to accounting for payment. Assist with managing work order dispatch and providing information to our maintenance partners. Placing work orders for routine work. POSITION QUALIFICATIONS: High School Diploma or GED 1-3 years of related coordinator or administrative experience Retail construction experience Advanced computer skills and proficient with Microsoft Office Suite Excellent organizational, coordination, and task management skills Strong ability to work cross functional with various teams This position is a 12-month contracted role that will receive a 1099 and must be available to work hybrid on-site in the Akron, OH office.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Request you to feel free to contact us POSITION:DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years · PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer sat skills, organized and professional. · Experience in medical technology support a plus as well. Location: Avon OH, Euclid OH to Akron OH to Wooster OH. Etc Additional Information For more information, Please contact Shubham ************

Benefits: 401(k) Dental insurance Health insurance Profit sharing We are seeking a proactive and detail-oriented IT Administrator to join our team. The ideal candidate will have experience with Windows Server, Microsoft Active Directory, Exchange and Office 365 as well as familiarity with managing hardware (workstations, phones, tablets) and providing end-user support. This position will be responsible for supporting day-to-day IT operations, maintaining systems, troubleshooting technical issues and collaborating with team members to enhance technology practices within the organization. Key Responsibilities:Email & Account Managemento Manage email accounts, passwords, contacts and spam filtering services for new, current, and departing users Hardware Support & Maintenanceo Assist in the setup, troubleshooting, and repair of workstations, laptops, iPads and cell phoneso Provide assessment for replacement parts (e.g., hard drives, RAM) and troubleshoot hardware issueso Assist with the setup of printers, plotters and other peripherals End-User Supporto Address IT support tickets, ensuring issues are resolved promptly or elevated to the appropriate levelo Monitor and follow up on outstanding work ticketso Serve as the in-house point of contact for IT-related questions and troubleshooting Network & Server Managemento Monitor server space, manage housekeeping items, and maintain network and system healtho Assist with network-related tasks, including server maintenance, patching, and system upgradeso Provide support for DUO multi-factor authentication and Ubiquiti WiFi infrastructureso Support network switching concepts, including the use of VLANs to differentiate corporate, guest and VoIP virtual network segments on the same physical network System & Software Managemento Knowledge of Exchange Server and Microsoft 365 to ensure seamless integration with the Active Directory networko Keep up with system and software updates, including critical database related applications IT Security & Best Practiceso Assist in implementing IT security policies and practices to ensure data integrity and security compliance as well as fundamental IT ethics Collaboration & Other Dutieso Coordinate with multiple departments for specific IT-related needso Assist with video/virtual conference setup for company meetings and business eventso Maintain the company website, social media platforms, and VOIP systems as needed Qualifications & Requirements:Experienceo Experience with Windows Server 2019 or higher administrationo Experience with Microsoft Active Directory and Microsoft Exchange Server 2019 o Experience managing Windows 10/11 workstations and deploying devices within a networked environmento Knowledge of Microsoft 365 administration and integration with Active Directoryo Familiarity with basic networking principles (TCP/IP Routing)o Experience supporting iPhone and Android devices in a Microsoft environment Skillso Familiarity with DUO multi-factor authentication and Ubiquiti WiFi infrastructureso Knowledge of VLANs for differentiating corporate, guest, and VoIP network segmentso Knowledge of RMM (Remote Monitoring and Management) productso Knowledge of server backup using ArcServe ShadowProtect, ImageManager, Veeam softwareo Strong problem-solving skills with a proactive approach to troubleshootingo Ability to manage multiple priorities and resolve issues efficientlyo Good interpersonal skills and ability to communicate technical information effectively to non-technical userso Basic understanding of IT security protocols and best practices Preferredo Knowledge of or experience with VOIP systems and video conferencing toolso Experience with Office 365 administration, including Teams and SharePoint Additional Qualities· Self-Starter: Ability to work independently and manage tasks without constant supervision· Detail-Oriented: Focused on delivering high-quality results while maintaining accuracy in all tasks· Team Player: Willingness to collaborate and support other departments as needed The K Company Inc. has been setting the standard in HVAC design, installation and service since 1972 for commercial and residential heating, air conditioning, ventilation and refrigeration systems (residential furnaces, heat pumps, air conditioners, boilers (hot water and steam), water heaters, unit heaters, tube heaters, exhaust fans, make up air units, air rotation units, humidifiers, dehumidifiers (including pool units), ERV's, speed drives, chillers, refrigeration equipment and much more). IF YOU HAVE THE DRIVE TO BE GREAT...APPLY TODAY AND JOIN OUR TEAM!! AS WE CONTINUE TO GROW, WE HAVE THE TOOLS AND TRAINING HERE TO MAKE SURE THAT YOU HAVE A SUCCESSFUL CAREER AT THE K COMPANY. OUR TOP-NOTCH LAB AND WEEKLY CLASSES WILL KEEP YOUR HVAC SKILLS SHARP AND KNOWLEDGE UP-TO-DATE WITH THE LATEST HVAC TECHNOLOGIES.

IT Technician Greater Cleveland Area, OH No sponsorship available As the IT Technician, you will be responsible for assisting and resolving employees' problems with their computer hardware and software and assisting the IT Manager with any necessary projects as assigned. This position is required to be in office, with the potential for a hybrid work policy. IT Technician Responsibilities: Administration of Windows Server 2012 and above Experience with Office 365 suite of products Experience administering Exchange on-prem or Exchange Online Experience with accounting software preferred (CCH products ideal) Understanding of network fundamentals (TCP/IT stack, subnets, DNS, DHCP, VLANS, etc.) Familiarity with cloud concepts (Azure preferred) Experience troubleshooting/administering remote desktop services (or Azure Virtual Desktop) Customer Service skills are required IT Technician Requirements: Associate's or Bachelor's degree in IT, Computer Science, or similar preferred 1+ years of experience in a help desk setting 1+ years of experience of server administration One or more of the following certifications are highly valued: CCENT/CCNA MCSA/MCSA A+ (plus another certification) Network + AZ-900 Powershell experience is a plus How to Apply: If you are a visionary leader with a passion for enterprise architecture and a desire to drive innovation within our organization, please submit your resume and a cover letter outlining your qualifications and relevant experience to *****************************. Please include "Enterprise Architect Application" in the subject line. We look forward to reviewing your application. John Radcliff IT Recruiter at Emerald Resource Group Phone ************ Email ***************************** Web **************************** 1 Eagle Valley Ct #201 Broadview Heights, OH 44147 We are an equal opportunity employer. We value diversity and encourage candidates from all backgrounds to apply. **WHY EMERALD RESOURCE GROUP** We are more than just a talent scouting agency. We believe that the key to a company's success is its people, and our mission is to match exceptional candidates with exceptional companies. With over 25 years of experience, we have built a reputation as an industry leader in IT recruiting, working with a diverse range of clients from startups to Fortune 500 companies. This means more and better opportunities for you to take your career to the next level. Choose Emerald Resource Group for excellence in IT recruiting. Let's keep in touch! Twitter: @EmeraldRG LinkedIn: @Emerald Resource Group Facebook: @Emerald Resource Group **FOR HIRING MANAGERS - Are you struggling to find top IT talent for your team? Let us take the burden off your shoulders. Simply send us the job description for the open positions you're trying to fill, and our expert recruiters will work tirelessly to find the perfect fit for your company. Don't miss out on the opportunity to bring on exceptional IT professionals - contact us today!

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life. IT Operations Technician I Maintains, monitors, executes and contributes to the running of corporate computer systems including mainframe, mid-range, and distributed computing platforms. Conducts job processing, server monitoring, and problem resolution. Identifies and begins the resolution of hardware and software problems. Performs Helpdesk functions. IT Operations Technician II Maintains, monitors, executes, and contributes to the running of corporate computer systems including mainframe, mid-range, and distributed computing platforms. Conducts job processing, server monitoring, and problem resolution. Identifies and begins the resolution of hardware and software problems. Performs Helpdesk functions. IT Operations Technician III Oversees the operation and utilization of all Data Center computer systems. Operates and monitors mainframe, mid-range, open system platforms, and network topologies. Identifies and resolves hardware and software problems. Performs advanced Helpdesk functions and assists in department projects. IT Operations Technician IV Provides the technical expertise required in Production Services to ensure maximum utilization of hardware and software resources. Performs control function activities, performs production problem determinations and resolves moderately complex assignments within Information Systems Services (ISS) to ensure timey batch processing and meets service objectives. Performs in a leadership role by attending meetings, preparing user documentation, effective Helpdesk support and provides customer training to both users and Operations Technicians. Responsibilities IT Operations Technician I-IV System Monitoring Regularly monitor and maintain IT systems to ensure optimal performance and uptime. Incident Management Quick response to network issues or outages, following established protocols to troubleshoot and restore normal operations. Troubleshooting Diagnose and resolve hardware, software, and network issues by engaging the correct teams promptly. User Support Reset passwords and perform other roles as needed. Handle phone calls and help desk emails during Holiday and Off-Hours. Communication Gather information and communicate about all incident escalations to the entire IT team regarding ongoing incidents and other IT-related information. Accurately conveys technical information verbally and in writing to management, support staffs, clients, and vendors. Demonstrates the ability to determine the severity of the message and the appropriate level of response required. Security Ops Perform routine engagement in Defender Tools to help with phishing, email quarantine, and other alerts. Other Functions Stay current in knowledge of hardware, software, supporting tools, business flows and system methodology. Maintains adherence to ongoing Medical Mutual security and access procedures. Performs basic restart/recovery operations of abended jobs using ROBOT and GoAnywhere. Performs other duties as assigned. Monitors shift turnover by adequately transitioning the turnover process with complete and accurate documentation, effective discussion and conveying of the information to the oncoming shift. Contributes to a team effort by accomplishing relevant tasks as needed. IT Operations Technician I Education and Experience · Bachelor's degree in information technology preferred but not required · 1+ years in a prior Operations Management role or other IT Leadership Position preferred · Experience implementing complex technology changes to drive outcome in fast-paced environments · Experience working with senior business leaders to understand how business processes are supported by technology · Experience supporting Technology Operations, Incident Response, Service Management, or any combination · Experience in an Operations Center environment responsible for tier1/tier2 support and escalation Professional Certification(s): · Help Desk Institute (HDi) Support Analyst preferred · Microsoft desktop certifications preferred Technical Skills and Knowledge: · Demonstrates knowledge of technical terms and operation of tools utilized for evaluation of hardware and software problems for mainframe, mid-range and / or desktop systems and knowledge of computer components, programming concepts, file access methods, scheduling packages and software. ·

IT Operations Technician I-IV - (2400609) Description Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life. IT Operations Technician I Maintains, monitors, executes and contributes to the running of corporate computer systems including mainframe, mid-range, and distributed computing platforms. Conducts job processing, server monitoring, and problem resolution. Identifies and begins the resolution of hardware and software problems. Performs Helpdesk functions. IT Operations Technician II Maintains, monitors, executes, and contributes to the running of corporate computer systems including mainframe, mid-range, and distributed computing platforms. Conducts job processing, server monitoring, and problem resolution. Identifies and begins the resolution of hardware and software problems. Performs Helpdesk functions. IT Operations Technician III Oversees the operation and utilization of all Data Center computer systems. Operates and monitors mainframe, mid-range, open system platforms, and network topologies. Identifies and resolves hardware and software problems. Performs advanced Helpdesk functions and assists in department projects. IT Operations Technician IV Provides the technical expertise required in Production Services to ensure maximum utilization of hardware and software resources. Performs control function activities, performs production problem determinations and resolves moderately complex assignments within Information Systems Services (ISS) to ensure timey batch processing and meets service objectives. Performs in a leadership role by attending meetings, preparing user documentation, effective Helpdesk support and provides customer training to both users and Operations Technicians. Responsibilities IT Operations Technician I-IV System Monitoring Regularly monitor and maintain IT systems to ensure optimal performance and uptime. Incident Management Quick response to network issues or outages, following established protocols to troubleshoot and restore normal operations. Troubleshooting Diagnose and resolve hardware, software, and network issues by engaging the correct teams promptly. User Support Reset passwords and perform other roles as needed. Handle phone calls and help desk emails during Holiday and Off-Hours. Communication Gather information and communicate about all incident escalations to the entire IT team regarding ongoing incidents and other IT-related information. Accurately conveys technical information verbally and in writing to management, support staffs, clients, and vendors. Demonstrates the ability to determine the severity of the message and the appropriate level of response required. Security Ops Perform routine engagement in Defender Tools to help with phishing, email quarantine, and other alerts. Other Functions Stay current in knowledge of hardware, software, supporting tools, business flows and system methodology. Maintains adherence to ongoing Medical Mutual security and access procedures. Performs basic restart/recovery operations of abended jobs using ROBOT and GoAnywhere. Performs other duties as assigned. Monitors shift turnover by adequately transitioning the turnover process with complete and accurate documentation, effective discussion and conveying of the information to the oncoming shift. Contributes to a team effort by accomplishing relevant tasks as needed. Qualifications IT Operations Technician I Education and Experience · Bachelor's degree in information technology preferred but not required · 1+ years in a prior Operations Management role or other IT Leadership Position preferred · Experience implementing complex technology changes to drive outcome in fast-paced environments · Experience working with senior business leaders to understand how business processes are supported by technology · Experience supporting Technology Operations, Incident Response, Service Management, or any combination · Experience in an Operations Center environment responsible for tier1/tier2 support and escalation Professional Certification(s): · Help Desk Institute (HDi) Support Analyst preferred · Microsoft desktop certifications preferred Technical Skills and Knowledge: · Demonstrates knowledge of technical terms and operation of tools utilized for evaluation of hardware and software problems for mainframe, mid-range and / or desktop systems and knowledge of computer components, programming concepts, file access methods, scheduling packages and software. · Basic MS Office Skills including MS Access IT Operations Technician II Education and Experience: · Associates degree in Computer Science or related field. · 2 years progressively responsible work experience in computer operations, programming, or technical support. Professional Certification(s): · Help Desk Institute (HDi) Support Analyst preferred · Microsoft desktop certifications preferred Technical Skills and Knowledge: · Demonstrates knowledge of technical terms and operation of tools utilized for evaluation of hardware and software problems for mainframe, mid-range and / or desktop systems and knowledge of computer components, programming concepts, file access methods, scheduling packages and software. · Intermediate MS Office Skills including MS Access IT Operations Technician III Education and Experience · Associates degree in Computer Science or related field. · 3 years working in a large computer operations environment. Professional Certification(s): · Help Desk Institute (HDI) Support Center Analyst preferred. · Microsoft desktop preferred. Technical Skills and Knowledge: · Strong knowledge of technical terms and areas of tools utilized, for managing problems of hardware and software for mainframe, mid-range, and distributed systems. · Fundamentals of JCL, Open systems, Network and Server architectures. · Intermediate MS Office skills including MS Access. IT Operations Technician IV Education and Experience · Associates degree in Computer Science or elated field. · 4 years working in a large computer operations environment, experience in a mainframe, mid-range, servers, helpdesk, network and/or distributed computing. Professional Certification(s): · Information Technology Infrastructure Library (ITIL) foundations certification preferred. · Help Desk Institute (HDI) Problem Management) preferred. · Microsoft desktop certifications preferred Technical Skills and Knowledge: · Expert in operation of scheduling software, change management, project leadership, restart/recovery, JCL, DR, and other software utilized by the Data Center. · Advanced MS Office skills including MS Access. Medical Mutual is looking to grow our team! We truly value and respect the talents and abilities of all of our employees. That's why we offer an exceptional package that includes: A Great Place to Work: Top Workplace in Northeast Ohio. Year after year we've received this recognition! On-site wellness center at most locations. Enjoy personal trainers, towel service, locker room, weight room, elliptical machines, and a variety of classes! On-site cafeteria serving hot breakfast and lunch, at most locations. Choices ranging from salad bar, made to order, hot and cold sandwiches, or a variety of entrees cooked fresh daily. Convenience store at most locations Employee discount program. Discounts at many places in and around town, just for being a Medical Mutual team member Business Casual attire Excellent Benefits and Compensation: Competitive compensation plans Employee bonus program 401(k) with company match and an additional company contribution Excellent medical, dental, vision, and disability insurance An Investment in You: Career development programs and classes Mentoring and coaching to help you advance Education reimbursement up to $5K per year About Medical Mutual: We strive to create peace of mind. Our customers can trust us to do things right and to help them get value from their health plan. We're the largest health insurer in Ohio and for over 85 years, we've been serving our members and the Ohio communities where they live and work. Medical Mutual is a Top Place to Work in Northeast Ohio with exceptional career opportunities that offer challenge, growth and a great work/life balance. We want talented, innovative, and driven people to help us continue to be the best health insurance choice of Ohioans and help make Ohio the best it can be! Our headquarter building is located in the heart of downtown Cleveland and we have multiple offices throughout the state. Join us at one near you! Primary Location: US-OH-ColumbusOther Locations: US-OH-BrooklynWork Locations: Brooklyn 100 American Road Brooklyn 44144Job: 7 - General StaffOrganization: IT InfrastructureSchedule: RegularShift: StandardEmployee Status: Individual ContributorJob Type: Full-time Job Level: Day JobJob Posting: Dec 10, 2024, 1:49:16 PM

This position resides on the EDI Application Tech team which provides second-level support for EDI's clients and call center personnel, resolving various technical issues with EDI Applications. Responsibilities: Provide second-level software support for EDI clients and staff. Research network issues, program errors, and Windows errors relating to Xpeditor Server performance. Assist with the testing of Xpeditor enhancements and bug fixes that are part of Xpeditor releases. Map client claim files in order to load into Xpeditor. Establish custom edits/converts using Xpressbiller software. Modify Xpeditor Reports per client requests. Assist with identifying product shortcomings and possible enhancements. Other duties as assigned. Qualifications: Associate's degree preferred Knowledge of EDI a plus Problem solving skills Strong computer skills Excellent verbal and written communication skills Ability to work in a fast paced environment Strong attention to detail - working with clients and internal departments Ability to set priorities Ability to maintain confidentiality

Objective The IT Technician role will provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer hardware or software. Will also provide technical support for servers and network equipment on a local and remote scale. Requirements Position Responsibilities Identifies, investigates and resolves users' problems with computer software and hardware Fields support calls, helpdesk portal, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns Follows end user issues through to completion to ensure resolution and end user satisfaction has been achieved. Consults with users to determine steps and procedures taken to identify and resolve the problem Documents and logs all contacts and actions into IT helpdesk Applies knowledge of computer software, hardware, and procedures to solve problems Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions Collaborates with other staff to research and resolve problems Arranges service by software or hardware vendors to repair or replace defective products Maintains knowledge of technology innovations and trends Performs other related duties as assigned Perform maintenance and updates on servers Perform maintenance and updates of networking equipment Assist in creating technical documents and training material Assist in network upgrades/maintenance Participates in off-site travel to plant locations and other required facilities Involvement in company work groups who plan direction of the Information Technology strategy, work processes and procedures Involvement in customer and company focus groups Experience and abilities with the following technologies required: Excellent verbal and written communication skills Excellent interpersonal and customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations Excellent analytical and troubleshooting skills with the ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems Professional and pleasant telephone manner Ability to explain technical issues to technical and non-technical employees and customers Proficient with Microsoft Office Suite and related software Proficient with or the ability to quickly learn an array of computer hardware and software Responsible, able to manage time effectively and work efficiently, both with or without direct supervision Team oriented Education and Essential Functions Degree in Computer Science or related field preferred but not required. At least two or three years of experience in customer technical support is highly preferred. Interpersonal skills, specifically working with co-workers, end-users, and management Dependability Accessibility Travel Travel required (sites to include but not limited to OH, MI, NC. FL) Behavioral Traits Willingness to work collaboratively within a team Customer focused, attentive and responsive Proactive and independent with the ability to take initiative Shows good judgement in difficult situations Organized with attention to detail Shows accountability for efforts and results This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice Mack Industries, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

$15/hour Must be 18+ At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also… Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries. Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices. Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices. Assist with configuration and testing of new hardware and software implementations. Some of our amazing perks and benefits: Paid training and FREE uniforms! FREE Admission to Cedar Point and other Cedar Fair parks! FREE tickets and discounts to local attractions! FREE tickets for family and friends! 20% discounts on food and merchandise! Employee-only ride nights, game nights, and FREE FOOD events! Responsibilities: Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy as we head into our 153rd year! As a member of our team, you'll… Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge and experience that will benefit your future. Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Cedar Point. Availability to include some weekdays, weekends, evenings, and holidays.

Systems Administrators at Nanosoft Consulting must possess a variety of technical and professional knowledge and skills. This position contributes to designing, building, maintaining, and supporting essential technical services for Nanosoft Consulting's employees, contractors, and customers. This role involves work on physical and virtual servers, online (“cloud”) services, network infrastructure components, voice systems, and other business technology products and services. Systems Administrators serve as an escalation point for support requests and may be called upon to assist with support operations in times of need. Systems Administrators serve critical roles in security operations and compliance. This role may require after hours work that is scheduled or unscheduled during emergency situations. Essential Functions (In order of importance) Approximate % of time required IT Systems Administrator I 90% Other 10% Essential FunctionsThe specific demands of this position may change according to business needs and technologies in use, but generally, this position's work includes the following: Routine operation, maintenance, troubleshooting, and support of all technical systems, including: servers, network infrastructure, hardware, software, management and monitoring systems, technical support tools and systems, enterprise voice, cloud services, etc. Serves as an escalation point for the technology support team, and works with colleagues and end-users to resolve complex issues. Provides support for all software and hardware. This may include answering questions, troubleshooting problems, teaching or instructing customers, employees, and/or contractors regarding business technologies Performs administrative duties and provides support for proprietary business applications and their supporting infrastructure Proactively monitors technology stack for performance and maintenance issues, and maintains network monitoring system Participates in project planning and execution, and provides strategic planning insights for departmental and company goals Performs routine and project-based security functions as part of ongoing audit and compliance processes Works with the technology support team to improve endpoint management practices and tooling Works with vendors to manage third-party services, address service issues, and plan for growth and new service needs Other Essential Functions Participates in department and company meetings, as requested Performs other duties as assigned Light maintenance duties, (i.e.: office moves) Travel as required Overtime/Additional Hours - There are times in which overtime/additional hours will be mandatory due to an increase in work and the need to meet turnaround time frames Compensation for Unscheduled Work Response to Priority Level 1 tickets or at the immediate request of a manager will be compensated at a minimum of 60 minutes. Response to Priority Level 2 tickets will be compensated at a minimum of 30 minutes Response to Priority level 3 tickets when requested by a manager will be compensated at minimum of 30 minutes. All work meeting the above requirements must be noted on the timecard by the employee and adjusted by the manager prior to approving payroll. Required Skills/Abilities Experience supporting Microsoft Windows based systems in an Active Directory environment (primarily Windows 10/11, and Windows Server 2016-2022) Experience supporting modern versions of Microsoft Office (primarily 2016, but experience with other versions is appreciated) Experience supporting a variety of business equipment, including: printers, scanners, access control systems, fax machines, and desktop and portable computers Experience with basic enterprise networking, including: VLANs, NAT, IP addressing, VOIP, wireless, and basic network security concepts Experience with a variety of mobile devices Familiarity with Microsoft Windows Server, Microsoft Exchange, Active Directory, and Microsoft/Office 365 Familiarity with SLA-driven reliability concepts Familiarity with basic client/service dependencies and ability to make basic impact assessments for particular maintenance/service disruptions Logical and systematic approach to problem solving. Ability to accurately and efficiently troubleshoot, diagnose, and solve problems Must be comfortable working with team members using remote communication tools including email, phone, Microsoft Teams, and Zoom Must have an understanding of basic security concepts and be comfortable working in a standards-based, compliant environment Ability to work as part of a team, including the ability develop new working relationships, share knowledge, and work with colleagues to meet deadlines, and accomplish team goals be able to gauge the technical abilities of others and effectively and respectfully communicate complex technical issues with individuals of various skill levels Ability to manage individual tasks and projects, adhere to deadlines, and remain calm and professional under stress Ability to learn from instruction, written documentation, and formal training Ability to adapt to change and growth in a fast-paced, deadline-driven environment Good written communications skills Strong attention to detail Preferred Qualifications Candidates do not need to meet any of the Preferred Qualifications to be considered. However, candidates who meet more of the Preferred Qualifications will receive higher preference in consideration. Experience supporting and managing Microsoft Windows based systems using Azure Active Directory in a Microsoft 365 environment Experience supporting and managing Microsoft Online Services in a Microsoft 365 environment, both on-prem and hybrid Understanding of advanced networking concepts and practices, including: CDP/LLDP, 802.1x, routing protocols, Microsoft Windows DHCP, managed switches, managed wireless networking systems, and enterprise network security appliances Understanding of network security tools and practices, including: IDS/IPS operations, DLP, SIEM, enterprise CA, AD FS, Web Proxying, Reverse Web Proxying and Load Balancing, Experience managing and supporting a variety of company-owned and employee-owned mobile devices, including Android and iOS, in a managed enterprise environment Experience managing, operating, or maintaining enterprise voice systems Experience managing the full suite of Microsoft Windows server products and services with high availability Experience with network monitoring systems to measure critical availability metrics and inform troubleshooting processes A rich understanding of the OSI networking model and the ability to quickly isolate and identify service delivery issues Ability to produce rich, high-quality documentation of processes and procedures for internal reference and external audiences Ability to present information Experience managing Microsoft SQL Server, SQL Server Reporting Services, and associated database maintenance and automation functions Familiarity with other database management systems (Oracle, PostgreSQL, Mongo, etc.) is a plus, but not required Experience with security operations, policy development and implementation, and operation of security infrastructure Experience with the HITRUST Common Security Framework or other comparable third-party security auditing framework is strongly preferred Experience with enterprise server management tools Experience with Microsoft 365 enterprise security features Education & Licensing High School diploma or equivalent certificate is required Bachelor's degree from an accredited college or university is preferred Experience Experience working in technical support and/or administrative roles is preferred Physical Work Requirements Work is generally sedentary in nature but may require standing and walking for up to 10% of the time. Lighting and temperature are adequate, and there are no hazardous or unpleasant conditions caused by noise, dust, etc. Work is generally performed within an office environment, with standard office equipment available.

Responsible for the comprehensive management and support of local and wide area network infrastructure, encompassing the deployment and maintenance of hardware, adherence to corporate standards for software and systems, data security, and network configurations. Executes the installation, configuration, and support of internal and external networks spanning multiple regions. Diagnoses and resolves network issues, monitors performance, and meticulously documents changes using established change management processes. Ensures network design aligns with failover, business continuity, and disaster recovery plans. Recommends upgrades, patches, and new applications and equipment, while overseeing system backups and data recovery. Addresses LAN/WAN communication problems, resolves support tickets, and provides after-hours support for emergencies. Willingness to travel as necessary to support other company locations. DUTIES & RESPONSIBILITIES: Ensure compliance with all physical and logical network security requirements, following Company procedures, client standards, and governing agency regulations. Monitor, resolve, and enhance connectivity to Microsoft 365 cloud infrastructure. Plan, coordinate, and execute email migrations from legacy Exchange and Google to Microsoft 365 cloud infrastructure. Provide support, troubleshooting, and optimization for SonicWall firewalls. Monitor all network-related activities and promptly resolve high-level alerts. Install, configure, and administer changes for networking devices, including Firewalls, Switches, and Routers. Offer expertise in designing network architecture, recommending infrastructure changes based on local and regional business requirements in adherence to standards. Support network vulnerability penetration assessments and ensure timely remediation. Maintain centralized log management for all networking devices. Configure and test network connectivity with clients, including VPN and IPSEC tunnels. Manage network devices to ensure security, maintain performance, and troubleshoot issues. Document all changes to networking devices using the required change management process. Support, administer, and monitor intrusion detection and prevention systems. Document and maintain network diagrams to keep configuration changes current. Implement new solutions and maintain the network infrastructure. Collaborate with corporate and regional IT teams to support network administration requests. Perform all other duties as assigned. QUALIFICATIONS & SKILLS: Education/Experience: Bachelor's degree in Computer Science, Computer Engineering, or a related field, plus five years of related experience, or a combination of education and experience. 5+ years of work experience across Windows Server operating systems, PC/Server LAN/WAN/Wi-Fi networks, and connectivity. 3+ years of experience with SonicWall firewalls. Prior experience working with Cyber Security tools and encryption methods. Good knowledge of network protocols, including VLAN, TCP/IP, DHCP, DNS. Experience with Microsoft 365, Azure, and Exchange cloud infrastructure. Knowledge and Skills: Thorough understanding of system administration tasks, networking concepts, and configuration. Ability to evaluate requirements to craft system network designs and new solutions. Ability to plan and coordinate multiple projects simultaneously with minimal supervision; self-motivated, self-disciplined, and demonstrate strong interpersonal skills. Ability to multi-task, organize, and prioritize tasks with strong attention to details and to work well under pressure in meeting tight deadlines. Ability to work collaboratively in a team environment. Responsible for maintaining confidentiality. High-level verbal and written communication skills. Attention Employers! Seeking exceptional talent? We've got the solution: Share your s with us. Precision Matching: We'll pinpoint the perfect candidates. Time Saver: Fill crucial roles faster than ever. Showcase Your Brand: Attract top talent aligned with your mission. Partnership: We're your allies in successful hiring. Network Access: Tap into our extensive candidate pool. Confidentiality: Your needs are handled discreetly. Elevate your team today! Contact us to share your job descriptions and discover your next top performer. Contact: John at *****************************.

About Re:Build Manufacturing Re:Build Manufacturing is a family of industrial businesses combining cutting-edge enabling technologies, operational superiority and strategic M&A to build America's next generation industrial company. Re:Build leverages a deep expertise in operations management and technology to supercharge performance of its subsidiaries by implementing core technologies across industrial platforms in diversified growth markets. Our goal is to help revitalize the U.S. manufacturing base over the coming decades, creating substantial opportunities for our employees and the communities where we operate. If you like a fast-paced environment where individuals can stretch and be challenged with a diverse set of projects, we offer a great deal of variety and empower our staff to take on as much responsibility as they can handle, offering a helping hand and experienced-based coaching and the support of a highly competent team. Our goal is to enable our employees to achieve their fullest potential, and through our association with Re:Build, provide avenues for personal and professional growth. Do you possess exceptional organizational skills: able to perform in a fast-paced and dynamic work environment and document progress and activities to better the team? Are you an analytical problem solver with a solid understanding of how to solve issues even if unfamiliar with the specific applications or services? Are you metrics driven: keeps score with a desire to continuously improve? Do you excel as a standout colleague, bringing passion and positivity to collaborative efforts across various disciplines? Are you a proficient communicator: good communication skills, both written and verbal? Are you a self-starter: not expected to know everything, you're comfortable reading the manual or using the Google but also know when to ask for help? If this sounds like you, apply! Opportunity Exciting opportunity to work in a fast-growing multi-site manufacturing conglomerate. This will be an impactful role, and one in which you will enjoy working with industry veterans in a fast-paced environment with considerable learning potential and autonomy. This position will be responsible for providing end-users with advanced IT support for hardware, software, applications, operating systems, and connectivity. This position will also provide occasional evening and weekend support. Seeking an individual with a customer service focus, strong organization skills, and superb communication and problem-solving abilities combined with a solid technical expertise. Critical Attributes: Exceptional organizational skills: able to perform in a fast-paced and dynamic work environment and document progress and activities to better the team Analytical problem solver who excels at addressing issues, even in situations involving unfamiliar applications or services Metrics Driven: keeps score with a desire to continuously improve Phenomenal teammate: enthusiasm and positive attitude, ability to work as a member of cross-disciplinary teams Capable communicator with good communication abilities in written and verbal formats Self-starter: not expected to know everything, you're comfortable RTFM or using the Google but also know when to ask for help The ideal candidate must pass a background check and have reliable & acceptable references Principal Responsibilities and Standards Responsible for the maintenance, configuration, and reliable operation of computer systems Designs, deploys, and maintains technical solutions to business problems with a focus on technology, documentation, and training Monitors, fixes, and solves hardware and software errors by running diagnostics, detailing problems and resolutions, prioritizing problems, and assessing impact of issues. Performs upgrades to server hardware, operating systems, and software to ensure the necessary levels of security, availability, and functionality of critically important services Implements appropriate processes for data protection, disaster recovery, and failover procedures, including execution, testing, and security of regular backups Leads desktop and helpdesk support efforts, ensuring all desktop applications, workstations, and related equipment problems are resolved in a timely manner with limited disruptions Coordinates with IT personnel across all Re:Build sites and external service providers Qualifications 3-5 years' experience administering IT systems and resolving user issues. Demonstrable understanding of Microsoft technologies including Windows 10/11, Windows Server 2012R2-2022, Active Directory, Microsoft 365 & Entra ID, Azure, and PowerShell through professional experience, certifications, and/or personal projects. Demonstrable understanding of networking concepts and methodologies to address challenges. Familiarity with virtualization technologies and cloud platforms, such as VMware, AWS, and Azure. Familiarity with other scripting, programming, or query languages such as Python, Bash, C#, JavaScript, SQL, KQL, etc. a plus. Familiarity with Linux and MacOS a plus. Experience supporting critical enterprise software (e.g., ERP and Manufacturing Execution Sytems area) a plus. Willingness to work occasional evenings and weekends. Willingness to travel ( Fluency in written and spoken English. Location Requirements 100% onsite in our Avon, OH location. The BIG payoff We are a company who is going to make a difference in the industries and the communities in which we choose to operate. Every employee of Re:Build will share ownership in the company and will share in the financial rewards of the success we achieve together, at all levels of the company! We want to work with people that reflect the communities in which we operate Re:Build Manufacturing is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, veteran status, marital status, parental status, cultural background, organizational level, work styles, tenure and life experiences. Or for any other reason. Re:Build is committed to providing reasonable accommodations for qualified individuals with disabilities in our job application procedures. If you need assistance or an accommodation due to a disability, you may contact us at accommodations.ta@ReBuildmanufacturing.com or you may call us at ************.

Fresh Mark is currently hiring an IT Systems Administrator in Massillon, Ohio. We are a dynamic and innovative organization, seeking a skilled IT Systems Administrator to join our team. Our goal is to maintain an efficient, secure, and reliable IT infrastructure to support our business operations. Responsibilities: Manage and maintain Veeam Backup and Replication solutions, ensuring data integrity and availability of SQL data and server backups. Verify that backups are correctly replicating to third party hosted storage. Oversee Zerto Disaster Recovery (DR) solutions, including configuration, testing, and failover procedures. Run quarterly DR tests and troubleshoot sync issues of on-premises servers to third party location. Administer VMware environments, including ESXi hosts, vCenter Server, and virtual machines. Maintain, update, and secure the hosts and the environment. Manage and maintain Pure Storage Area Network (SAN) systems, ensuring optimal performance and reliability. Perform updates and manage the replication of data between SANs at different sites. Monitor system performance, availability, and security, implementing necessary updates and patches for servers on-premises as well as Azure. Troubleshoot and resolve hardware and software issues with VMware hosts, switches, and Pure SAN. Implement and maintain IT policies, procedures, and best practices for our VMWare and storage network. Collaborate with other IT team members and departments to support various projects and initiatives. Qualifications: Minimum of 5 years of experience in IT systems administration. Strong knowledge of Veeam Backup and Replication, Zerto DR, VMware, and Pure SAN. Experience with monitoring and maintaining IT infrastructure, including servers, storage, and networks. Excellent troubleshooting and problem-solving skills. Ability to work independently and as part of a team. Strong communication and interpersonal skills. We invite you to be part of our exciting team and rapidly growing business. Fresh Mark provides an excellent work environment and comprehensive benefits including paid vacations and holidays, educational assistance and reimbursement, health care with low premiums and deductibles, vision, 401K with company match and more. About Fresh Mark, Inc. At Fresh Mark, people come first. It's not just a slogan, it is engrained in the fabric of who we are and what we work to achieve every day. The cornerstone of our culture is based on a foundation of taking care of all our employees on every level. As a team member here, you will be given the tools, leadership, and support to grow in your knowledge and career and as a leader yourself. Owned and made in the USA for more than 100 years, Fresh Mark's Sugardale brand takes a personal approach to making great tasting high quality meats. For a century, we've been dedicated to making the best products, the best way. Made with top quality ingredients and workmanship, Sugardale supplies bacon, ham, hot dogs, sliced lunch meats, pepperoni and salami and other specialty meat items with annual sales of more than $1 billion. Fresh Mark welcomes all interested people to apply for job opportunities in our company. We pride ourselves in being a diverse company and we consider applicants for all positions without regard to race, color, religion, sex, national origin, age, marital or veteran status, disability or any legally protected status. All applicants applying for positions with Fresh Mark must accept the Employment Application Consent Form to continue their candidacy. Instructions to comply can be found in your application confirmation email. Fresh Mark is a drug free workplace. #LI-Oniste #LI-FMMSL

The Information Technology team is looking for an intern to help with day to day help desk requests to support our internal team. The IT Infrastructure Intern ensures end user technology is performing optimally. The person in this role supports the day to day operation of IT functions. They also lead new rollouts and make sure day one support of upgrades is complete and the users can perform their job functions. This is often a jack of all-trades position. Each day brings new challenges. The individual must have good customer service skills as well as an ability to quickly resolve issues and provide recommendations for long term solutions. This role requires someone able to remain patient and customer-oriented when troubleshooting. Essential Functions and Responsibilities: Manage the workload of service tickets entering the system by acting as the primary person resolving help desk issues and escalating cases when necessary to others on the team Act as the first responder on tier 1 phone support for issues requiring immediate attention Maintain an acceptable turnaround time between service ticket creation and completion Research and troubleshoot problems affecting infrastructure technology Keep accurate and up-to-date documentation Identify and suggest possible improvements to existing procedures Related Qualities: Our ideal candidate has the following qualities: Curious and eager to learn Open to constructive feedback Problem solving skills Ability to troubleshoot basic technical issues Organizational skills Keen attention to detail General technical skills Optimistic and positive attitude Strong communication skills Good understanding of Microsoft applications, including, but not limited to - Windows 10 and the office suite Requirements: Must be currently enrolled in college seeking a bachelor's degree relating to technology and have the ability to lift 50+ pounds (some aspects may require moving physical equipment and transporting it to different areas of the office).

Providence House Mission Statement Providence House keeps kids safe and families together, embracing them with support to enhance stability that strengthens communities. Reports to: Director, Operations and Strategy Major Functions: The Data Administrator is responsible for two facets of the organization which includes the day-to-day activities of organizational IT systems and software in addition to the design, development, implementation and maintenance of the organization's Apricot Client Management data system. IT Helpdesk Responsible for troubleshooting and resolving desktop environments and operating systems and/or escalating to managed service provider Installs and configures software and hardware Troubleshoots network performance and security issues Upgrades and maintains all hardware, software and other applications Assists in testing, analyzing and resolving issues related to Windows operating systems Plans and installs new and existing devices and workstations including new hire set-up Keeps track of technological advancements and trends and provide recommendations for budgeting, lifecycle, etc. Manages, monitors and supports all VoIP telephony, including firmware, upgrades, and configuration. Onboards new hires with organization wide phone and IT systems Attends quarterly meetings with One Link Technical Services Data Base Administration Responsible for the day to day database administration and operations including configuring, coding, documenting, monitoring, testing, training, reporting and maintenance of the Apricot 360 data system Oversees the development, coding and management of Apricot 360 client case management system; development and modification of system forms, scripts and reports based on changing agency protocols and services Serves as vendor liaison for Apricot and other assigned systems for data management, reporting, research and billing Monitors and ensures data security and compliance requirements for protected agency, client and donor software, network, data retention and file backup and storage Support for other organization databases as needed Data Analysis and Reporting Responsible for direct services data exports for funder reports, billable services tied to service data, grant requests, RFPs, and agency performance data for marketing and other purposes Develops and manages standard reporting dashboards, QA reports and KPI indicator reports Monitors sector benchmarks and researches with alignment of agency data tied to local and national KPIs Identifies and coordinates internal client services data collection needs within the agency Other Data Systems Support Provides support, coding, query, and technical assistance on other data systems as assigned including recommendations and lead on data systems conversion to improve tracking and reporting Provides technical assistance, including training and support, to staff on use of Apricot 360 and other assigned data systems. Assists in troubleshooting hardware and software issues Ensures that all necessary systems, data extracts and reconciliation files are processed by departmental deadlines and distributed in a manner consistent with federal, state and local privacy and security regulations Stays abreast of all federal, state and local regulations pertaining to current and future data processing systems and security standards Interfaces and works effectively with all levels of the organization Research and Evaluation Follow emerging research to ensure Providence House is informed of latest trends and aware of important studies related to services Serve as project manager for external evaluation efforts With Director of Programs and Director, Operations and Strategy, implement and manage internal systems for conducting ongoing outcomes measurement and assessment Coordinate development of agency goals with program team reflecting the impact of the agency's services Produce annual services and outcomes report to communicate agency outcomes internally and externally. Support External Relations team in disseminating data for outcomes and reports to funders, donors, and media/social media channels Provide data for publications, presentations, research resources, conference presentations, and briefing/white papers designed to inform stakeholders of the impact of Providence House services General Duties Strives to be culturally competent and supportive of diversity in both service to internal and external customers Attend and assist with the organization and execution of Providence House special events including Annual Luncheon, Deck the House, and other agency engagements or events as assigned Required Education and Experience Bachelor's degree in Computer Science, Information Technology, Analytics or related field required. Three to five years of experience in database administration, database architecture, application development or related field In-depth knowledge of computer hardware, software and networks Operating system support experience with an emphasis on Microsoft Strong Microsoft Office Skills (Word, Excel, PowerPoint, Outlook) Proficient in SQL Server Database, HTML and SAP BO required Experience with Python, Tableau, MongoDB, DAX, or R preferred Competencies Effective Communication Detail Oriented Builds Collaborative Relationships High-Level Integrity and Ethical Conduct Analysis and Problem Solving Effective Time Management Technical Expertise Adaptability and Flexibility Position Type/Expected Hours of Work This is a full-time, exempt position. Typical hours of work and days are Monday through Friday, 9:00 a.m. to 5:00 p.m. Occasional evening and weekend work may be required as job duties demand. EEO Statement Providence House provides equal employment opportunities to all individuals regardless of their race, color, religion, creed, gender, age, sexual orientation, national origin, disability, marital status, veteran status, genetic information or any other characteristic protected by federal, state, or local law. In addition, reasonable accommodations for qualified individuals with disabilities may be made to perform the essential functions of the job.