Information Technology/Support Technician Jobs in Avon Lake, OH

Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers. ****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program**** Experience/Skills TEAM / LEADERSHIP SKILLS: You demonstrate a sincere desire for a quality customer experience You have a team player attitude You promote a positive work environment You thrive in a fast-paced environment and handle change well You have a collaborative approach to problem solving and like sharing feedback You understand the value of your individual impact on the team and company's success TECHNICAL / FUNCTIONAL SKILLS: You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment You have experience with software troubleshooting abilities You know how to modify your communication style to meet customer needs and tone You possess customer service skills You are able to simplify and communicate complex ideas to customers You have the ability to diffuse situations with angry customers You are comfortable in a training environment that includes watching self-paced training module videos You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts You are willing to step-in as needed including answering questions from customers via chat ANALYTICAL SKILLS: You are able to research, analyze and determine an appropriate course of action in a variety of situations You can solve complex problems while exercising good judgment You have critical thinking and problem solving skills ORGANIZATIONAL SKILLS: You demonstrate initiative and the ability to multitask. You work well under pressure of meeting team productivity goals. Successful candidates must be willing to meet service level and contact per hour commitments. You understand and accept schedule adherence in a call center environment You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue KNOWLEDGE / BACKGROUND EXPERIENCE: You are a High School graduate Preferably, you have basic knowledge of tax laws and tax concepts Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary BEHAVIORAL COMPETENCIES You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed. You are comfortable being on camera with your customers and understand the value of humanizing the interaction You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions You possess active listening skills and know how to ask probing questions to arrive at answers quicker Operating Hours Operating Hours: 8am to midnight EST ; Monday to Sunday Required Minimum Hours: 30 hours per week Peak Period: April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT April 15, 2025: 8am-3am EST/EDT $5 Turbo Bonus Boost per hour. Applicable to all hours worked from April 9th to 15th. Service Providers (SPs) must meet the required minimum of 30 hours per week. Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th *These times may be revised periodically based on business needs MINIMUM HOURS TO BE WORKED EACH WEEK You must work a minimum of 30 hours each week on all schedules Mandatory Requirements Must reside in the USA Must have passed background check and pass tech check in order to attend certification. Must be on camera during certification. Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program. Service Provider (SP) must have the following Hardware Requirements. Windows Computer (Mac and Chromebooks are not permitted) Windows 10 or 11 AMD or Intel Core Series (I3-I9) At least 8gb of RAM Webcam Wired Mouse USB Headset Wired Internet Connection Conflict of Interest Cannot hold Gigs with Column Tax or any Intuit Vendors Training Information Duration 20 Hours Price $79.99 USD Course Details

Title: Desktop Support Engineer Looking for 4+ Years of experience. Answer user inquiries regarding computer software or hardware operation to resolve problems. Oversee the daily performance of computer systems. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Develop training materials and procedures, or train users in the proper use of hardware or software. Refer major hardware or software problems or defective products to vendors or technicians for service. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Prepare evaluations of software or hardware and recommend improvements or upgrades. Confer with staff, users, and management to establish requirements for new systems or modifications. Modify and customize commercial programs for internal needs. Inspect equipment and read order sheets to prepare for delivery to users. Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a 9+ month contract position. We are looking for a solid PC Technician who can provide IT support, utilize Active Directory, and have excellent communication and customer service/customer experience skillset. This is an onsite position working 8am - 5pm. The qualified candidate will have the following skills: Windows OS MS Office Active Directory RDPs IT Support Customer Service/Customer Experience Excel experience preferred Advanced focus on attention to details Self-starter/Team player Highly adaptable Positive attitude/disposition If qualified and interested, please reply using the link below. Desired Skills and Experience Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a 9+ month contract position. We are looking for a solid PC Technician who can provide IT support, utilize Active Directory, and have excellent communication and customer service/customer experience skillset. This is an onsite position working 8am - 5pm. The qualified candidate will have the following skills: * Windows OS * MS Office * Active Directory * RDPs * IT Support * Customer Service/Customer Experience * Excel experience preferred * Advanced focus on attention to details * Self-starter/Team player * Highly adaptable * Positive attitude/disposition If qualified and interested, please reply using the link below. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

The Service Desk II role is primarily focused on helping end users with computer issues. The role is also responsible for deploying and managing computers, printers, phones, and other accessories. The Service Desk II role works closely with the rest of the IT team to resolve issues that end users have, improve documentation for the department and ultimately to help end users serve CHM Members as well as possible. The Service Desk II role also includes responsibilities managing some of the systems with less supervision than the Service Desk I role. What We Offer Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training Duties and Responsibilities Reporting to the IT Manager, the duties and responsibilities of the Service Desk II role include: End user support for onsite and remote computers, mobile devices. End user support for phone system and fax system. Deploy and manage computers. Install and configure workstation applications and accessories. Assist with computer moves. Assist with management of printers. Create and improve department documentation (SOPs and Standards). Assist with management of infrastructure systems and hosted systems. Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first. Help with vendor management activities for software and service providers. Work with other departments and teams as needed to achieve the goals of the organization. Be professional with users, leaders, and vendors. Treat them with kindness and respect. Desired Skills & Experience Minimum Requirements High School diploma. 2-5+ years of professional work experience in technology or another service-related field. Be able to lift and carry typical computer, monitor and printer devices. Core Competency Requirements Solid understanding of the Windows Operating System for workstations and laptops. Solid understanding of Microsoft Office. Solid understanding of mobile devices and configuration. Preferred Competency Requirements Experience deploying and supporting Mac computers. Experience supporting a phone system. Experience with Active Directory, File Server Management and Print Server Management. Experience managing users and mailboxes in O365. Experience with backup and restore solutions. Pay Commensurate with qualifications. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

The Store Maintenance Support Specialist will be responsible for managing day-to-day administrative and financial tasks, coordinating smaller projects with vendors, store team members, and other company partners, and utilizing the Maintenance portal to dispatch work orders or provide information to maintenance partners. This role requires strong organizational skills and the ability to effectively coordinate multiple projects and processes. KEY RESPONSIBILITIES: Field all incoming calls and communication from store/field team members; respond to all emails and voicemails within 24 hours. Manage special projects that require careful coordination with our vendors, various company partners, and store team members. Work in SAP to create/manage purchase orders and research invoices. Vendor management: Manage invoices and all form submission for special payments or setting up vendors in SAP. Process, code and send vendor invoices to accounting for payment. Assist with managing work order dispatch and providing information to our maintenance partners. Placing work orders for routine work. POSITION QUALIFICATIONS: High School Diploma or GED 1-3 years of related coordinator or administrative experience Retail construction experience Advanced computer skills and proficient with Microsoft Office Suite Excellent organizational, coordination, and task management skills Strong ability to work cross functional with various teams This position is a 12-month contracted role that will receive a 1099 and must be available to work hybrid on-site in the Akron, OH office.

$15/hour Must be 18+ At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also… Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries. Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices. Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices. Assist with configuration and testing of new hardware and software implementations. Some of our amazing perks and benefits: Paid training and FREE uniforms! FREE Admission to Cedar Point and other Cedar Fair parks! FREE tickets and discounts to local attractions! FREE tickets for family and friends! 20% discounts on food and merchandise! Employee-only ride nights, game nights, and FREE FOOD events! Responsibilities: Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy as we head into our 153rd year! As a member of our team, you'll… Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge and experience that will benefit your future. Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Cedar Point. Availability to include some weekdays, weekends, evenings, and holidays.

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Request you to feel free to contact us POSITION:DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years · PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer sat skills, organized and professional. · Experience in medical technology support a plus as well. Location: Avon OH, Euclid OH to Akron OH to Wooster OH. Etc Additional Information For more information, Please contact Shubham ************

We are seeking a Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical assistance and support to our staff. This role also has an opportunity to learning / developing their scripting skills to assist with our workflow. Key Responsibilities: - Provide technical support to clients via phone, email, or in-person, troubleshooting hardware and software issues, and resolving technical problems efficiently. - Collaborate with the IT team to identify opportunities for automation and script development to improve workflow and productivity. - Document all technical solutions, procedures, and troubleshooting steps for future reference. - Assist in the installation, configuration, and maintenance of software applications and systems. - Comfortable working with a command line interface. - Building access control management - Able to shift working hours for vacation coverage Qualifications: - A+, Networking+, Security+ are a great bonus but not required - Excellent problem-solving skills and ability to troubleshoot technical issues independently. - Good communication skills with the ability to convey technical concepts to non-technical users. - Ability to work well in a fast-paced environment and handle multiple tasks simultaneously. - Experience with ticketing systems. - Python scripting experience is a plus - PowerShell experience is a plus - PowerBi is a plus

Department/Division: Information Technology Title: IT Support Analyst Status: Full-time, exempt Schedule: M-F, 8:30 a.m. to 5:00 p.m. Job Summary: The IT Support Analyst will provide first-tier and second-tier support to a diverse population of students, faculty, and staff. This individual is part of the Client Services team and serves as one of the initial points of contact for troubleshooting all IT-related issues, including hardware, software, passwords, campus printing and network access. They are responsible for following and making recommendations to methods, policy, procedures, and work-flow plans. This position is located at 20 Beech Street and reports to the Director of Client Services. Job Duties and Responsibilities: The following outlines the primary functions of the position and is not to be considered a detailed description of all inherent duties. Provide direct support to users requesting assistance with various devices, software utilization, campus printing and network connectivity. Answer support desk phone calls and provide walk-in support. Create, manage, install, and deploy computer images and software packages using Microsoft System Center Configuration Manager. Prepare, install, update and deploy virtual desktops and software packages using a virtualization solution such as VMware. Email support: reset passwords, unlock accounts, create mailboxes and user accounts. Use remote access software to diagnose or assist users with problems. Troubleshoot and configure hardware, software, mobile devices, encryption, cloud storage and internet browser issues. Accurately record, update, and document incidents and requests into campus ITSM system and employ appropriate escalation procedures for unresolved tickets for timely and successful resolution. Assist in maintaining a comprehensive knowledge base of user guides by ensuring that all necessary documentation exists and is up-to-date. Create documentation, training videos and participate in cross-training with other staff members. Assist with the hiring, training and mentoring of student assistants. Assist with monitoring critical support issues during off-hours, swiftly acting on trouble or service outage situations. Provide on-call support and staffing for special events as needed. Perform other duties as requested by the Director of Client Services, and CIO. Required Knowledge, Skills, & Abilities: Strong team player, excellent communication skills both written and verbal with a positive focus toward user experience. Ability to interact with a diverse population to resolve incidents and requests. Understands and values technology, keeps pace with industry practices, is eager to embrace emerging technologies. Proficient with the Administration of Microsoft System Center Configuration Manager, and VMWare virtual desktop. Familiar with Active Directory. Proficient with Windows 10, 11, and mac OS as well as Office 365. Strong technical aptitude with analytical, problem-solving, and troubleshooting skills. Able to identify problems, use good judgment, prioritize, take action, and provide solutions. Takes initiative without being prompted; utilizes strategic and innovative thinking. Qualifications: Associate's Degree or vocational preparation in Computer Science or Computer Information Systems is required. Bachelor's Degree Preferred. Relevant work experience in a technical support call center. Prior experience in an educational environment, preferably Higher Ed Valid driver's license and the ability to pass a background check. A personal smartphone with an active data, call, and text plan is required for work-related communications. Working Conditions and Physical Effort: Work is normally performed in a typical interior/office work environment. Must be able to lift and carry computer workstations and monitors a short distance. Must be able to work in an environment where a service animal is present. Compensation: A competitive wage plus a comprehensive benefits package that includes health and dental insurance, 12 days paid sick leave, 4 weeks paid vacation, 18 paid holidays, employer-paid long and short-term disability, 403(B) retirement plan, employer-paid life insurance, and tuition remission benefits for the employee, spouse, and dependent children. How to Apply: Review of complete applications will begin immediately and continue until the position is filled. Candidates should submit a resume and cover letter via the To Apply link on BW's Employment & Careers webpage: ***************************** Baldwin Wallace University is an EEO employer and educator. At BW, we support and encourage diversity in a variety of forms. We value and appreciate inclusive excellence in the classroom, within extracurricular activities, and we engage our community partners. Learn more at: ***************************

Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us! Job Description This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: This is a 1099/per call position Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 3-6 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped parts prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Technical Support Specialist- Software Integration you will provide Capital Equipment technical support to Customers, Partners and the Field Service Team to drive complete resolution of first response and moderately complex issues, along with providing Part Identification assistance. You will be expected to quickly address all incoming inquires delivering timely "service by phone" while delivering an overall extraordinary Customer experience. You must manage the situation to de-escalate while resolving the issue(s). As a specialist you will leverage remote diagnostics, your experience with the products, understanding of the theory of operation/safety hazards for the products and troubleshooting experience to resolve issues quickly. Inquires may include troubleshooting and corrective maintenance advice related to controls, electrical, IT/software, and electronics issues. In this role you will provide troubleshooting and connectivity support for audio and video needs. You will refer complex issues to Product Support Specialists and Senior Service Engineering staff. This is a hybrid role with the requirement of working onsite at our Mentor, OH, Corporate HQ, 2 days a week. What You'll do as a Technical Support Specialist * Maintain product knowledge, technical support reference material, and assists with review, recommending changes to maintenance manuals, engineering drawings, and other service support reference guides & documentation for all current and non-current STERIS Operating Room Integration (ORI) products. * Occaisionally contributes in validation qualification and serviceability review of new and old STERIS Operating Room Integration (ORI) software and hardware products. * Provide technical support and expertise on a broad range of STERIS products, past and present to internal and external customers, includes but not limited to Customers, sales, service and operational support employees via phone, computer or hardware systems. Assists others on-site (Customer) troubleshooting/technical support as required. * Help support Capital Equipment installation and software upgrade issues remotely. * Troubleshoot STERIS products, documents all critical failures in real time, independently develops solutions and initiates corrective action for issues while working directly working with field technicians, sales associates and/or customers to prevent future issues. * Provides periodic assigned on-call, after hour's technical support to internal and external customers as needed. * Act as the front line interface for Field Service Representatives, Specialists and Customers as it relates to technical troubleshooting. Assists with the development of support strategy and reports on the status of the repair as required. * Diagnose mechanical, hardware, software and systems failures utilizing remote monitoring software and a variety of diagnostic tools. * Identify areas of opportunity to improve the overall Employee and Customer experience. Offer alternative solutions where appropriate with the objective of developing Customer loyalty. * Handle RMA requests, and associated administatrive work to repair or replace Customer Equipment * Basic case management and documentation of service requests for issue handoffs and esclations. * Types of isses handled: password resets, VPN connection failures, software resets, troubleshooting failure to the source (hardware, software, cabling or network). Identifying and solving known issues that are in the manual or knowledge management system. The Experience, Skills and Abilities Needed Required: * Associates degree in one of the related fields: Engineering, Audio/Video, Computer Science, MIS, CIS or related field, or Bachelors degree and 1 year of experience preferred. * High school diploma or equivalent with 4 years of experience in servicing one or more fields: IT, Networking, Audio/Video, and or computer type equipment. * Demonstrated knowledge and experience in IT, Networking, Audio Video technologies and computer troubleshooting. * Ability to read wiring schematics preferred. * Ability to effectively resolve and communicate technical issues via telephone and email. * Must be available periodically outside of normal working hours. * Knowledge of Windows/Linux programing preferred. * Demonstrated computer knowledge to include word processing, spreadsheets and e-mail computer skills. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: * Market Competitive Pay * Extensive Paid Time Off and (9) added Holidays * Excellent Healthcare, Dental, and Vision benefits * Long/Short Term Disability Coverage * 401(k) with a company match * Maternity & Parental Leave * Additional add-on benefits/discounts for programs such as Pet Insurance * Tuition Reimbursement and continued education programs * Excellent opportunities for advancement in a stable long-term career #LI-MM1 #LI-Hybrid STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries. If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours. Req ID: 46979 Job Category: Service/Technical Services Location: Mentor, OH, US, 44060 Workplace Type: Hybrid Life at STERIS STERIS Sustainability

An IT Support Technician(Internal job title : GTS Specialist) is the backbone of all computer-related technology within the business(es) and site(s) he or she supports. Your primary responsibility is to provide support of Avery Dennison's endpoint computing and site infrastructure; be the Local 'Smart hands' (On-Call support) as well as providing continuous improvement to Avery Dennison's technology and processes. This is an on-site position supporting the population of our HQ building in Mentor, OH Primary Responsibilities: * Manage and support endpoint devices (Laptop, desktop, mobile devices, printers, thin clients) throughout their lifecycle. Including provisioning, refresh, asset management and decommission * Adhere and promote IT policies and standards * Provide 'smart-hand' support at the site including on-call (per rotation schedule) * Follow ITIL (Information Technology Infrastructure Library) processes such as change, incident and problem management * Comply to and execute SOX controls * Take ownership of reported issues and seeing issue tickets through to resolution * Research, diagnose, troubleshoot and identify solutions to resolve issues * Provide prompt and accurate feedback to customers * Be a technical advisor to management and end users to insure they have the proper IT equipment to be successful * Maintain accurate IT equipment, software and license inventory in Asset Management Tool * Install, upgrade and replace selected software and hardware products according to Avery Dennison standards * Work closely with service vendors, other Avery Dennison IT teams, and personnel to ensure continuity of service * Assist in implementing best practices and Avery Dennison IT standards that will more effectively utilize IT resources * Deliver training on Avery Dennison's software and computer systems; this can include group presentations, one-on-one training, and onboarding * Perform other duties as assigned * High School diploma or equivalent required, Bachelor's degree preferred * Information Technology courses or certification(s) required in lieu of degree * A Bachelor's degree in business or technology field preferred * 3+ years related experience * 3+ years performing routine software installations and program updates * 3+ years performing routine troubleshooting and problem resolution on computer, server, network and telecommunication systems * Understanding and experience with information systems environments and systems; understanding of applicable computer systems, such as Microsoft Office, Lotus Notes and function specific software * Basic understanding of ICT (information & communication technology) infrastructure * Experience in a manufacturing environment preferred * ITIL (Information Technology Infrastructure Library) foundation training preferred * Ability to travel to support other sites when needed All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability, protected veteran status or other protected status. EEOE/M/F/Vet/Disabled. All your information will be kept confidential according to EEO guidelines. Reasonable Accommodations Notice If you require accommodations to view or apply for a job, alternative methods are available to submit an application. Please contact ************** or ********************************** to discuss reasonable accommodations.

Euclid Chemical is a fully owned subsidiary of RPM International (NYSE: RPM), one of the world's largest coatings companies. With over 110 years of experience, we provide innovative solutions to the construction and restoration markets through our extensive range of treatments, sealants, coatings, sealers, and decorative products. Recognized as a 2024 NE Ohio Top Workplace by Energage, Euclid Chemical prides itself on fostering a people-first culture that values collaboration, respect, and growth. Summary: The Fiber Technical Support Specialist plays a crucial role in supporting the marketing, laboratory, and technical aspects of Fiber Reinforced Concrete products at Euclid Chemical. This office-based position in Cleveland, Ohio, primarily focuses on enhancing the company's North American business, with some involvement in international activities. The Specialist will collaborate on developing marketing tools, managing project lists, ensuring product compliance, and executing engineering calculations. This role also includes field support and representation at national tradeshows and conferences, involving occasional travel. Responsibilities: Develop and maintain marketing initiatives for concrete fiber products in coordination with the Marketing and Communications Group. Provide technical and engineering support for the Sales and New Business Development (NBD) teams. Assist the Engineering Manager in market development, product compliance, and sales training initiatives. Create and manage project lists and profiles for publication in trade publications, the company website, and other platforms. Identify and develop opportunities for new applications of Euclid fiber products, such as DOT applications, shotcrete, and wall systems. Prepare certifications and literature to ensure project compliance. Review technical documents, literature, and packaging for accuracy. Coordinate product testing programs in collaboration with internal and external laboratories. Assist in developing training programs for customers, internal teams, and trade organizations. Author technical publications and articles relevant to the field. Participate in planning and executing national and regional sales meetings. Monitor industry statistics and trends to inform strategic decisions. Provide monthly updates and actively participate in strategic and business-related meetings. Education and Experience: Bachelor's degree in a related field or an equivalent combination of education and experience. Professional Engineer (PE) designation preferred (or actively pursuing). A minimum of 2 years of experience in the cement and concrete field is preferred. Skills and Qualifications: Excellent communication skills, with fluency in English. Ability to read, analyze, and interpret scientific and technical journals, financial reports, and legal documents. Proficient in responding to inquiries from customers and regulatory agencies. Skilled in writing articles, speeches, and other publications that adhere to prescribed formats. Capable of presenting information effectively to top management and public groups. Proficient in PC applications, including word processing, spreadsheets, databases, and email systems. Strong aptitude for mathematical concepts, including probability, statistical inference, and geometry. Ability to apply mathematical concepts to practical situations, including fractions, percentages, ratios, and proportions. Strong analytical skills to define problems, collect data, establish facts, and draw valid conclusions. Proficient in interpreting complex technical instructions and managing various abstract and concrete variables. Travel: Approximately 10-15% of work time will involve travel. Why join our team? Euclid Chemical offers an attractive package for personnel, company benefits include but are not limited to: Medical, Dental and Vision coverage Life Insurance Short Term/Long Term Disability Parental Leave 401k with company match Defined benefit pension plan Generous vacation and holiday time Salary Range: $65,000 - $75,000 annually plus annual company bonus program Qualified applicants will receive consideration for employment without regard to their race, color, religion, national origin, sex, protected veteran status or disability.

Objective The IT Technician role will provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer hardware or software. Will also provide technical support for servers and network equipment on a local and remote scale. Requirements Position Responsibilities Identifies, investigates and resolves users' problems with computer software and hardware Fields support calls, helpdesk portal, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns Follows end user issues through to completion to ensure resolution and end user satisfaction has been achieved. Consults with users to determine steps and procedures taken to identify and resolve the problem Documents and logs all contacts and actions into IT helpdesk Applies knowledge of computer software, hardware, and procedures to solve problems Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions Collaborates with other staff to research and resolve problems Arranges service by software or hardware vendors to repair or replace defective products Maintains knowledge of technology innovations and trends Performs other related duties as assigned Perform maintenance and updates on servers Perform maintenance and updates of networking equipment Assist in creating technical documents and training material Assist in network upgrades/maintenance Participates in off-site travel to plant locations and other required facilities Involvement in company work groups who plan direction of the Information Technology strategy, work processes and procedures Involvement in customer and company focus groups Experience and abilities with the following technologies required: Excellent verbal and written communication skills Excellent interpersonal and customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations Excellent analytical and troubleshooting skills with the ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems Professional and pleasant telephone manner Ability to explain technical issues to technical and non-technical employees and customers Proficient with Microsoft Office Suite and related software Proficient with or the ability to quickly learn an array of computer hardware and software Responsible, able to manage time effectively and work efficiently, both with or without direct supervision Team oriented Education and Essential Functions Degree in Computer Science or related field preferred but not required. At least two or three years of experience in customer technical support is highly preferred. Interpersonal skills, specifically working with co-workers, end-users, and management Dependability Accessibility Travel Travel required (sites to include but not limited to OH, MI, NC. FL) Behavioral Traits Willingness to work collaboratively within a team Customer focused, attentive and responsive Proactive and independent with the ability to take initiative Shows good judgement in difficult situations Organized with attention to detail Shows accountability for efforts and results This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice Mack Industries, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

The Information Technology team is looking for an intern to help with day to day help desk requests to support our internal team. The IT Infrastructure Intern ensures end user technology is performing optimally. The person in this role supports the day to day operation of IT functions. They also lead new rollouts and make sure day one support of upgrades is complete and the users can perform their job functions. This is often a jack of all-trades position. Each day brings new challenges. The individual must have good customer service skills as well as an ability to quickly resolve issues and provide recommendations for long term solutions. This role requires someone able to remain patient and customer-oriented when troubleshooting. Essential Functions and Responsibilities: Manage the workload of service tickets entering the system by acting as the primary person resolving help desk issues and escalating cases when necessary to others on the team Act as the first responder on tier 1 phone support for issues requiring immediate attention Maintain an acceptable turnaround time between service ticket creation and completion Research and troubleshoot problems affecting infrastructure technology Keep accurate and up-to-date documentation Identify and suggest possible improvements to existing procedures Related Qualities: Our ideal candidate has the following qualities: Curious and eager to learn Open to constructive feedback Problem solving skills Ability to troubleshoot basic technical issues Organizational skills Keen attention to detail General technical skills Optimistic and positive attitude Strong communication skills Good understanding of Microsoft applications, including, but not limited to - Windows 10 and the office suite Requirements: Must be currently enrolled in college seeking a bachelor's degree relating to technology and have the ability to lift 50+ pounds (some aspects may require moving physical equipment and transporting it to different areas of the office).

The Maternity Care Support Representative serves as the preliminary contact for members and their families via incoming phone calls and emails. Ensures appropriate member information with accuracy with exceptional customer service in guiding the member all the way through post-partum. Performs a variety of administrative duties in support to the Christian Healthcare Ministry's maternity team. Upholds the mission, vision, values, and customer service standards of CHM. What We Offer Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training Essential Job Functions Assist member inquiries via phone and email with time sensitivity in mind. Examine medical bill information to ensure accuracy and completeness. Verify and/or update member information as needed. Review member concerns and provide escalation to management when necessary. Connect members with Nurse Navigator for quality providers. An understanding of the components of a Maternity Global Fee/Stork Package and the information required for CHM to process. Thrive in a team environment and work well with others. Always maintain a professional demeanor Experience Requirements HS Diploma or passage of a high school equivalency exam Able to operate a PC, including working with information systems/applications. Previous experience with Microsoft Office programs Experience operating routine office equipment (i.e., faxes, copy machines, printers, multi-line telephones, etc.). Medical background is preferred. Knowledge of Maternity Global Fee/Stork Package preferred. Strong analytical, organizational, and problem-solving skills. Strong verbal and written communication skills along with active listening to provide exceptional customer service. Compensation commensurate on experience Prolonged periods of sitting at a desk. Perform other job duties as assigned by management. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

IT Support Analyst Department/Division: Information Technology Title: IT Support Analyst Status: Full-time, exempt Schedule: M-F, 8:30 a.m. to 5:00 p.m. Job Summary: The IT Support Analyst will provide first-tier and second-tier support to a diverse population of students, faculty, and staff. This individual is part of the Client Services team and serves as one of the initial points of contact for troubleshooting all IT-related issues, including hardware, software, passwords, campus printing and network access. They are responsible for following and making recommendations to methods, policy, procedures, and work-flow plans. This position is located at 20 Beech Street and reports to the Director of Client Services. Job Duties and Responsibilities: The following outlines the primary functions of the position and is not to be considered a detailed description of all inherent duties. Provide direct support to users requesting assistance with various devices, software utilization, campus printing and network connectivity. Answer support desk phone calls and provide walk-in support. Create, manage, install, and deploy computer images and software packages using Microsoft System Center Configuration Manager. Prepare, install, update and deploy virtual desktops and software packages using a virtualization solution such as VMware. Email support: reset passwords, unlock accounts, create mailboxes and user accounts. Use remote access software to diagnose or assist users with problems. Troubleshoot and configure hardware, software, mobile devices, encryption, cloud storage and internet browser issues. Accurately record, update, and document incidents and requests into campus ITSM system and employ appropriate escalation procedures for unresolved tickets for timely and successful resolution. Assist in maintaining a comprehensive knowledge base of user guides by ensuring that all necessary documentation exists and is up-to-date. Create documentation, training videos and participate in cross-training with other staff members. Assist with the hiring, training and mentoring of student assistants. Assist with monitoring critical support issues during off-hours, swiftly acting on trouble or service outage situations. Provide on-call support and staffing for special events as needed. Perform other duties as requested by the Director of Client Services, and CIO. Required Knowledge, Skills, & Abilities: Strong team player, excellent communication skills both written and verbal with a positive focus toward user experience. Ability to interact with a diverse population to resolve incidents and requests. Understands and values technology, keeps pace with industry practices, is eager to embrace emerging technologies. Proficient with the Administration of Microsoft System Center Configuration Manager, and VMWare virtual desktop. Familiar with Active Directory. Proficient with Windows 10, 11, and mac OS as well as Office 365. Strong technical aptitude with analytical, problem-solving, and troubleshooting skills. Able to identify problems, use good judgment, prioritize, take action, and provide solutions. Takes initiative without being prompted; utilizes strategic and innovative thinking. Qualifications: Associate's Degree or vocational preparation in Computer Science or Computer Information Systems is required. Bachelor's Degree Preferred. Relevant work experience in a technical support call center. Prior experience in an educational environment, preferably Higher Ed Valid driver's license and the ability to pass a background check. A personal smartphone with an active data, call, and text plan is required for work-related communications. Working Conditions and Physical Effort: Work is normally performed in a typical interior/office work environment. Must be able to lift and carry computer workstations and monitors a short distance. Must be able to work in an environment where a service animal is present. Compensation: A competitive wage plus a comprehensive benefits package that includes health and dental insurance, 12 days paid sick leave, 4 weeks paid vacation, 18 paid holidays, employer-paid long and short-term disability, 403(B) retirement plan, employer-paid life insurance, and tuition remission benefits for the employee, spouse, and dependent children. How to Apply: Review of complete applications will begin immediately and continue until the position is filled. Candidates should submit a resume and cover letter via the To Apply link on BW's Employment & Careers webpage: ***************************** Baldwin Wallace University is an EEO employer and educator. At BW, we support and encourage diversity in a variety of forms. We value and appreciate inclusive excellence in the classroom, within extracurricular activities, and we engage our community partners. Learn more at: ***************************

$15/hour Must be 18+ At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also… Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries. Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices. Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices. Assist with configuration and testing of new hardware and software implementations. Some of our amazing perks and benefits: Paid training and FREE uniforms! FREE Admission to Cedar Point and other Cedar Fair parks! FREE tickets and discounts to local attractions! FREE tickets for family and friends! 20% discounts on food and merchandise! Employee-only ride nights, game nights, and FREE FOOD events! Responsibilities: Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy as we head into our 153rd year! As a member of our team, you'll… Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge and experience that will benefit your future. Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Cedar Point. Availability to include some weekdays, weekends, evenings, and holidays.