Information Technology Specialist Jobs in Wesley Chapel, FL

Application Support Analyst needed for a contract to hire role for our Insurance client in Clearwater. This is a HYBRID role 3 days a week onsite. Hours 8-5 Monday to Friday. Open to an Insurance domain professional who wants to learn all of the applications and how to do application support Supporting the various applications used by the Insurance company. Leads the role in triaging production support tickets. Learns the Applications to the depth required to be able to properly support them. Operates and supports the services you own to the established SLAs. This includes managing an on-call rotation and ensuring prompt incident response to resolve issues. Reviews Operational metrics, lead root cause analysis of issues, and drive appropriate resolutions. Collaborates with a team of onshore Business Analysts to design, build, validate and deploy software solutions. Works closely with Infrastructure, and other DEV teams to support the software delivery process. Maintains excellent communication with IT Management on all tasks and projects. Provides reports on IT systems performance and logging to management. Assures compliance requirements are met for the Insurance area. Although we keep 8-5 office hours, this role will be required to work before/after hours and weekends as required to meet deadlines. Knowledge of the P&C insurance industry is a big plus but not required Knowledge of SQL Relational Database and API is a plus but not required Knowledge of web development is a plus but not required Knowledge of company services and products. Knowledge of Software Delivery Life Cycle. Knowledge of Incident Management. Possess advanced critical thinking and comprehension skills. Possess a strong desire to be the best at what you do and to excel/advance at you job. Possess excellent collaboration, communication and presentations skills. Possess the knowledge and ability to provide the right tools to support the business and stay current on the latest trends, tools and techniques in the P&C insurance industry. Possess organizational skills, give attention to detail, and exercise timely/consistent follow up. Ability to effectively plan, organize, and prioritize work assignments to meet deadlines. Ability to establish and maintain filing systems, format, proofread, edit documents, and perform calculations. Ability to manage multiple projects. Ability to compose clear, comprehensive, and accurate verbal and written communications and reports. Possess proficient skills in Word, Excel, Access and Outlook Minimum Requirements Some sort of advanced training in IT (college/certifications) A basic knowledge/understanding of ITSM (ITIL) Ability to comprehend complex technical and logical concepts as well as communicate this information to technical and non-technical team members. Preferred Requirements Bachelor's degree in Computer Engineering or related field. IT Certifications in areas relevant to this role. 5+ years of production support experience. 3+ years in supporting commercial insurance applications. ITIL or other ITSM Certification Vertex Solutions Inc. is an Equal Opportunity Employer and does not discriminate on the basis of race, color, creed, national origin, ancestry, religion, age, citizenship, sex, marital or veteran status, disability or handicap, sexual orientation or any other basis prohibited by applicable law.

The Customer support engineer works with users to resolve their technical problems related to the products and solutions sold by the company. This may include installation, configuration, maintenance, and troubleshooting user issues. The Customer support engineer must be able to diagnose issues, provide effective solutions, and guide users through the resolution process. To carry out his missions, he/she may be required to travel to clients, with international coverage. General position description Provide our clients with technical support on any questions or concerns that related to our products. This role requires technical problem-solving, client service, and collaboration skills to ensure that clients can access and utilize the platform. Customer-oriented mindset with a focus on providing exceptional support and building positive relationships with customers. The individual selected for this role will also work closely with other departments when escalation is required to advocate for a timely resolution of the client issue. Provide Client Support by actively and urgently seeking to resolve ticket issues by producing tested fixes and continually communicating with clients. Collaborate with other team Product Support Specialists to achieve faster, more efficient responses to and resolution of trouble tickets. Responsibilities Ownership of the customer relationship, and their service experience. Real-time telephone support to clients. Maintaining a consultative relationship with clients. Multi-tasking in a cross-organizational, cross-functional work environment. Proven technical understanding of new and emerging technologies, and the capability to continue expanding this knowledge in short timeframes. Ability to occasionally proved pre-sales support. Technical Skills, Knowledge and Abilities 5+ years of hands-on experience supporting users and product integration in a professional service organization. Associate of Science Degree in Computer Science or related field is a must. Strong understanding of broadcast TV technologies, including video encoding, streaming protocols, broadcast equipment, and signal processing. Should include basic knowledge of industry standards such as SMPTE, ATSC, ATSC3.0, MPEG, IPTV and OTT. Operating System and associated system administration knowledge related to Windows and Linux. Computer Hardware, installation, configuration and upgrading software. Diagnosis and troubleshooting of OS and hardware related issues. Familiarity with ticketing systems (e.g. JIRA) and remote desktop support tools. Understanding of Microsoft and Linux systems and network administration Establishing or supporting VMware, vSphere and AWS environments. Ability and desire to work with customers, software developers and software testing/QA personnel to convey technical and business issues in a professional, proactive, and concise manner, on the telephone and in person Excellent interpersonal, communication, and presentation skills Experience working in broadcasting, cable, or satellite industries; knowledge of ATSC and DTV standards; experience with MPEG products, telecommunications, and/or datacasting products is also a plus Basic knowledge of vendor equipment such as Ateme, Harmonic, GatesAir are a plus Track-record of continuously broadening one's knowledge, staying curious, and improving personal effectiveness preferred Basic understanding of SalesForce CRM Working Conditions Responsibilities may require working evenings periodically, sometimes with little advanced notice. Willingness to travel internationally on occasion. This position requires to be onsite Mon-Fri 9AM to 5PM at location : Tampa, FL. Benefits 100% covered benefits via United Healthcare Matching 401k PTO

We are seeking a dynamic and knowledgeable Support Services Analyst to join our team. This individual will play a crucial role in providing in-depth troubleshooting and support to our clients using Deltek Vantagepoint. The ideal candidate will have experience and knowledge with one of Deltek's Professional Services ERP solutions (Ajera, ComputerEase, Vantagepoint, Vision). Specific experience with CRM and/or planning is a plus. Key Responsibilities: Provide expert-level support to clients using Deltek Vantagepoint, addressing complex issues and customizing workflows. Utilize advanced accounting knowledge to assist clients with their inquiries and troubleshooting needs. Collaborate with clients, engineers, product managers, and senior staff to resolve issues efficiently. Document all client interactions and solutions in our case tracking system. Participate in ongoing training to stay updated with the latest features and best practices of Deltek Vantagepoint. Work with other junior analysts with inquiries and case resolutions. Leverage AI tools to enhance support efficiency and effectiveness. Qualifications : 2+ years of experience in a support role, preferably with Deltek Vantagepoint or other Deltek ERP solutions. Strong problem-solving and troubleshooting skills. Excellent communication skills, both written and verbal. Ability to work effectively in a remote, collaborative team environment. Experience with AI tools and technology is a plus. A proactive and positive attitude, with a willingness to learn and grow within the organization.

*Hybrid: (4 days/week in office) * *Standard work hours: (8AM - 5PM, Monday-Friday) * *6-12 Month Contract to hire * *Pay: $26-$30/hr. * Brooksource is searching for an IT Risk & Compliance Analyst to join our enterprise Electric/Utility client in Tampa, FL. In this role, you will carry out procedures to ensure all information systems products and services meet IT&T (Information Technology & Telecommunications) organization standards and compliance obligations, including regulatory requirements, contractual requirements, and Emera requirements. You will be primarily responsible for the maintenance, training, assurance, monitoring and reporting of all IT standards and procedures, as well as IT&T related regulatory requirements for the TSI IT&T Department and individual business units as applicable. RESPONSIBILITIES: * Responsible for one or more IT compliance programs (e.g., NERC CIP, PCI DSS, SOX, DFARS, Emera Cyber Security, DHS TSA Pipeline Security). This includes facilitation of and tracking of deliverables for root cause analysis, violation reporting, technical feasibility exceptions, mitigation plan development, evidence reviews, external audit preparations, and NERC Alerts responses. Support the development of flow diagrams or other illustrations showing key steps associated with a given process or sub-process affected by applicable regulations and/or contract terms. As needed, coordinates and facilitates technical feasibility exception audits, mitigation plan completion audits, and other audit spot checks with external auditors. [30%] * Policies & Procedures: Liaise with IT&T areas such as IT Security, IT Project Management Office, IT Infrastructure, Telecom, Access Adaministration, and affected corporate areas and business units to facilitate the evaluation, design and implementation of effective methodologies, procedures and controls to comply with new and existing regulatory requirements. [25%] * Controls & Monitoring: Provide independent assessment and assurance of the effectiveness and efficiency of the IT control environment. Administers and monitors the execution of TEC compliance program by sampling compliance deliverables for acceptable content and assessing risk. Utilize security tools to further sample content. Participate in the implementation of technology-based tools (e.g. GRC) to support IT compliance and risk initiatives. [20%] * Miscellaneous: Responsible for one or more other areas within department as assigned [25%]: * As needed, provides updates to Business Strategy related to cybersecurity and impact of new legislation/regulatory requirements on TEC business operations. * Risk Management: Work with technology teams and business stakeholders in the design, implementation, and optimization of IT risk assessment practices. * Policies & Procedures: * Act as ruleset liaison for assigned areas of compliance. * Act as ruleset Subject Matter Expert (SME) for * Information Protection Program and assigned CIP compliance related to BES Cyber System Information. * NERC CIP Awareness Program. * NERC CIP Training Program. * NERC CIP Security Management Controls. * Training & Communication: * Ensure mandatory training is conducted, tracked, and recorded. * Develop and facilitate compliance training for subject matter experts. * Develops and/or provides input into IT Security awareness program. * Performance Management: Develops and coordinates the assessment of cybersecurity awareness via phishing campaigns utilizing tool. Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws. Job Types: Full-time, Contract Pay: $26.00 - $30.00 per hour Expected hours: 40 per week Benefits: * Dental insurance * Health insurance * Vision insurance Schedule: * 8 hour shift * Monday to Friday Work Location: Hybrid remote in Tampa, FL 33605

Job Details Tampa Corporate - TAMPA, FLDescription The Technical Support Specialist position is responsible for technical support to our customers in relation to cases coming from production. This position is a combination of client interaction ensuring customer satisfaction/retention, system/database administration, and clarification of prescription non-conformances prior to fabrication. This selected individual will assist the department to provide our customers with prompt, attentive communications. Responsibilities/Duties/Functions/Tasks Provide phone consultation and guidance to customers including doctors and dental office staff Make outbound calls to dental office customers to resolve out of production case issues Ensure call communications are properly documented in the customer relationship management system (LabTrack/CRS) including saving and attaching photos to case records. Maintain key performance indicators for call productivity such as case turnaround time and call volume Accurately represent DDS Lab products and warranties Ensure that customers receive a follow-up or response to inquiries within designated time frames determined by management. Filter and communicate technical issues to the TC team as necessary Enter customer complaints in our feedback system Soft transfer calls to technicians Learn about DDS Labs products and services and keep up to date with any changes Manage Aging Cases workload by sorting and organizing cases as needed to meet customer fulfillment requirements. Respond to non-technical customer questions in order to maintain a one-call resolution and high customer service standards. Other duties as needed Qualifications Qualifications (Experience, Education, Licensure, Certification) Excellent typing and computer skills High School Diploma or GED required Call center experience preferred Fluent in written and spoken English Previous dental experience in a lab or dental office preferred Special Position Requirements Utilize on-the-spot stress reduction management techniques to avoid an unsatisfactory customer experience. Ability to problem solve within a limited time frame while a customer is on the phone. Ability to maneuver a mouse, digital camera and use basic keyboarding skills to alternate between several databases. Maintain the highest degree of professionalism, remembering to speak clearly, using a positive tone of voice during customer calls and while working in the call center area. Superior attention to detail Dependable and reliable. Ability to respond to customers in a professional manner. Ability to adhere to assigned schedule. Ability to adhere to dress code standards.

If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced IT Specialist II. Clearance: Active DoD Secret Clearance Work Schedule: Onsite Monday-Friday. Role Overview: This job involves daily tasks such as installing, configuring, and maintaining IT systems in both standalone and client-server environments. Responsibilities include working with Microsoft servers, Defense Message Systems (DMS), and other authorized IT systems, as well as troubleshooting customer issues and performing hardware upgrades and repairs. Additionally, you will optimize and troubleshoot LAN and BAN networks, utilizing protocols such as IPv6, EIGRP, BGP, VLANs, VPNs, and NAT. General Skillset Experience with Microsoft Office Verbal and written communication skills Ability to work both collaboratively and individually Critical Thinking Skills Ability to give presentations and briefings as needed Specific Skillset Install, configure, service, repair, and maintain Information Technology (IT) systems in both a stand-alone and client-server environment, including Microsoft (MS) server, Defense Message Systems (DMS), and other authorized IT systems as well as hardware and software for network services, storage networking devices, and servers. Integrate multiple Information Systems (IS) in a networked environment. Evaluate and resolve customer IS problems. Effect required hardware upgrades and repair to maintain mission capability. Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network. Install, optimize, and troubleshoot Local Area Network (LAN) and Base Area Networks (BAN). Experience with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT). Requirements Education & Certifications CompTIA Security+ CompTIA A+ CompTIA Network+ OR Cisco Certified Network Associate (CCNA) Microsoft Technology Associate (MTA), or a Microsoft Certified Solutions Associate (MCSA) certification. Experience Requirements 2+ years of relevant IT work experience required Build Your Career With Us Linchpin Solutions' professional services organization is committed to delivering qualified candidates that meet or exceed clients' technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team. Career Choices Linchpin's success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Pay Transparency Statement: Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to: Relevant prior work experience Education and certifications Specific skills and competencies Federal Government contract labor categories and wage rates Geographic location While salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract. Benefits: In addition to competitive compensation, Linchpin Solutions offers a variety of benefits, including: Health, dental, and vision insurance 401(k) plan with company matching Flexible Spending Accounts (FSA) Company-funded disability and life insurance Paid time off (PTO) and company-paid holidays Employee Assistance Program (EAP) Educational assistance and parental leave Please note that the specific benefits and compensation details may vary depending on the employee's position, date of hire, and contract terms. Cyber Security Message Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at ************** if you suspect any type of social engineering attacks such as phishing, spear phishing, baiting or any other suspicious activity. Equal Opportunity Employment Statement We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

BGIS ITS is currently seeking a Commercial HVAC Field Technical Support Specialist to join the team in Hudson, FL and surrounding areas. Are You Looking For A company that cares and wants you to achieve your career objective. A company that offers you flexibility on the types of rewards and recognition that align with your personal situation. A company that puts you and your career first BGIS is that Company. BGIS Integrated Technical Services (BGIS ITS) has built a strong service-oriented company using only school and field trained technicians. We take pride in treating all our customers with the highest degree of professionalism, care and understanding. In 2022, Millian Aire Enterprises became BGIS ITS after it joined the BGIS group of companies, a global leader in the provision of integrated facility management services, including project delivery, energy & sustainability, asset management, workplace advisory, and real estate services. With a combined team of over 500 commercial field technicians in the US (over 7000 globally), BGIS and Millian Aire relentlessly focuses on delivering memorable customer experiences that create value for our clients by focusing on developing a team of commercial technicians and providing those technicians ongoing training, support and ongoing career development. Summary of the role The Commercial HVAC Field Technical Support Specialist is responsible for providing expert technical support to Technicians and other key positions in the organization resolving complex HVAC issues and utilization of specific system tools ensuring timely, safe, and effective solutions. The priorities of the position are identified by business leaders and emergency responses required for excellence in customer delivery. Key job activities include leveraging expertise in a wide range of HVAC systems, including VRF/VRV, diagnosing problems, and collaborating with internal and external resources. Additional responsibilities include data integrity, verification, reporting and analysis. The Commercial HVAC Field Technical Support Specialist demonstrates BGIS values. KEY DUTIES AND RESPONSIBILTIES HVAC Equipment and Systems Subject Matter Expert Act as subject matter expert and technical support for wide variety of HVAC systems and brands serviced by BGIS being able to answer questions, troubleshoot, repair, guide maintenance activities, and provide training. Promote safety, health, and environment in all work activities and ensure compliance with internal standards and external regulations. Facilitate specific system, equipment, and application training for client account teams, departments, and new accounts to BGIS. Provides regular updates on escalations trends and compiles/analyzes key performance indicator data to support client account teams and monthly reporting to internal executive team. Completes data changes to the assigned systems including asset management and maintenance tracking as required. Uploads documents, forms, and submissions to the internal portal to be shared, monitored, and reviewed by the client account teams. Reviews and verifies accuracy of all compliance related data submitted from client business groups and product lines. Seeks opportunities to improve efficiencies through best practices and collaborating with internal teams. Participates in corporate programs/projects conversations including releases of new system applications. Contributes to the development, documentation and review of policies, processes, training materials and work instructions for internal and external users. Research and provide wiring schematic support for BGIS technicians. Assist with controller configurations for all HVAC brands serviced by BGIS. Monitor, understand, and support computer and diagnostic tool requirements for VRF/VRV systems. Collaborate with Quality Control to provide installation support as needed. Submits updates for process documents including work instructions, forms, and policies Develop and maintain a comprehensive knowledge base of HVAC technical documentation, including manuals, schematics, and troubleshooting guides. Participate in training and development programs to stay current with new technologies and HVAC systems Contributes to the completion of other key initiatives as assigned. Problem Solving and Resolution Resolve problems and/or conflicts and maintains open communication with BGIS internal team and with client account team. Walk technicians and other team members through identifying potential issues with phone and provides instructions on how to resolve. Recommend solutions and implements appropriate actions for issues. Ensure customer requirements are captured and met in a timely basis. Offer real-time video support for technicians on-site, using platforms like Zoom, Skype, or Facetime. KNOWLEDGE AND SKILLS Associate Degree or equivalent work experience in related field such as HVAC or mechanical engineering. Minimum of 5 years performing job duties as an HVAC technician or in a related technical support role. Strong knowledge of HVAC systems, including VRF/VRV, chillers, boilers, and air handling units. Excellent trouble shooting and problem-solving skills to properly diagnose and recommend appropriate solutions. Understanding of compliance requirements of relevant external organizations. Knowledge of quality management practices. Effective communication skills including verbal and written. Ability to effectively manage time and balance competing priorities. Both individual performer and contributor to a larger team. Effective data management skills, Attention to detail for data reporting, verification and analysis. Strong proficiency in Microsoft Excel, PowerPoint, and Word. Industry recognized certifications such as NATE, R-410A preferred. PHYSICAL DEMANDS AND WORK ENVIRONMENT To perform this job successfully, an individual must be able to perform each essential job duty satisfactorily. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform essential job functions, absent undue hardship. Cognitive skills required to work in a customer focused environment including ability to maintain focus, communicate clearly and concisely, respond quickly to requests, follow established processes and ability to complete tasks within targeted time frame to minimize risk of outages or damage to building and high value equipment. Position is expected to be available to provide support beyond normal Monday-Friday typical business hours including evenings, weekends, and holidays. Ability and willingness to travel. Current valid driver's license and ability to provide personal transportation for meetings and job visits away from the office with reimbursement. Benefits of Working with Millian Aire and BGIS. Competitive Salary Health, life, and disability benefits package 7 paid holidays - New Year's Day, Memorial Day, July 4th, Labor Day, Thanksgiving, Day after Thanksgiving, and Christmas Corporate perks through ADP 401K plan with employer match Technical training and development opportunities Growth and relocation opportunities Visit us online at ******************************** for more information. Our company culture includes a robust mix of sound business practices and employee initiatives that promote personal and professional development, work/life balance, health and wellness and community involvement. The Company is an equal opportunity employer. We believe every employee has the right to work in surroundings that are free from all forms of unlawful discrimination. We are committed to providing equal employment opportunity to all employees and applicants without regard to race, color, religion, gender, national origin, age, disability, ancestry, creed, marital status, sexual orientation, or Veteran or military status, genetic information or any other basis prohibited by local, state or federal law in the relevant jurisdiction. This policy applies to all terms and conditions of employment including, but not limited to employment, advancement, assignment, and training. BGIS is committed to strengthening our diversity through recruiting and retaining minority and women professionals from all backgrounds. Our commitment is consistent with our recognition that it is the outstanding people within BGIS who have always been the source of our strength. We recognize that promoting diversity is an integral component of our continuing quest for organizational excellence. This commitment to Equal Employment Opportunity is made equally as a social responsibility and as an economic and business necessity. Anyone with questions or concerns regarding Equal Employment Opportunity should contact their direct supervisor or the Human Resources Department without fear of retaliation of any kind. #LI-RL1

Job Details American Vulkan Corporation - WINTER HAVEN, FL Full Time High School or GED None First Shift ManufacturingDescription All required questions (*) must be answered and your application must be signed to be considered for any position. About VULKAN American Vulkan Corporation, *************** is a dynamic and diverse manufacturing company in Central Florida, exporting and importing precision manufactured products worldwide. With a military and non-military customer base, our inventory spans from HVAC tube connectors weighing less than one ounce to mega-ship couplings weighing 30,000 pounds. American Vulkan is a leader in its field with state-of-the-art manufacturing equipment. EOE and AAP Compliant Qualifications Pay Range $22 to $32 (DOE) Tasks and Work Activities Maintain and support computer networks, hardware, systems software, applications, and configurations. Provide first-level support for software and hardware issues via email, phone, and in person contact. Setup, install software, troubleshoot, and repair hardware and peripherals. Perform and document preventative maintenance and tests. Use ticketing systems to log, track, and escalate service requests. Diagnose and resolve hardware, software, and network problems, replacing components as necessary. Stay updated on technological advancements. Coordinate operations and activities within or between departments. Perform administrative duties such as analyzing, processing, documenting, and recording data. Communicate with supervisors, peers, subordinates, and external contacts to coordinate operations and activities within or between departments. Requirements, Tools, and Education This position reports directly to the Information Technology Manager. This position is considered regular, full-time, and requires a minimum in-office schedule of 40 hours per week. Bachelor's Degree or equivalent experience considered. Confidentiality, integrity, dependability, and cooperation. Remote control software, DNS, network directory services software, Defect tracking software, HP LoadRunner, personal computer diagnostic software, Microsoft Exchange Server, Microsoft Outlook, Microsoft Office 365, Active directory MS Server 2019, MS SQL, Microsoft SQL Reporting Services, Media storage management software, encryption software, McAfee, Symantec, and virus scanning software. Support all company-used software. Must agree to (and pass) a background check, physical (if applicable), and drug screening testing. Knowledge, Skills, and Abilities Proficiency in English language structure, composition, and grammar. Effective communication skills: speaking, active listening, reading comprehension, written, oral expression, and oral comprehension. Responsible for maintaining cleanliness in and around personal workspace. Benefits Health, Vision, Dental, and Life Insurance (employee coverage paid by company) after 30 days. 401K with an employer 5% match. Two weeks PTO time your first year and paid holidays. Employee Educational Assistance program. NOTICE: Job ads are distributed to many platforms, including social media. Response to job ads on social media does not guarantee confidentiality and will not be considered for employment.

Information Technology Specialist Are you a tech-savvy problem solver with a passion for supporting innovative systems and networks? Join our team as an Information Technology Specialist and become a crucial part of our organization, driving efficient technology solutions and maintaining seamless operations. Why Work With Us? Comprehensive Benefits: Health, vision, dental, and life insurance (employee coverage paid by the company) after 30 days. Retirement Support: 401K with a generous 5% employer match. Time to Recharge: Two weeks of PTO in your first year, plus paid holidays. Professional Development: Employee Educational Assistance program to help you grow and succeed. Key Responsibilities As an IT Specialist, you will provide top-tier support for our systems, hardware, and networks, ensuring the smooth operation of our technology infrastructure. Key tasks include: Maintaining and supporting computer networks, hardware, software, and configurations. Providing first-level support for software and hardware issues via email, phone, and in-person interactions. Setting up, installing, troubleshooting, and repairing hardware, peripherals, and software. Performing and documenting preventative maintenance and system tests. Utilizing ticketing systems to log, track, and escalate service requests. Diagnosing and resolving hardware, software, and network issues, including replacing components as needed. Staying updated on emerging technology trends and advancements. Collaborating across departments to coordinate IT operations and activities. Performing administrative duties such as data analysis, documentation, and reporting. Requirements & Qualifications We're looking for a detail-oriented professional with technical expertise and strong communication skills. Essential Qualifications: Bachelor's Degree in a related field (or equivalent experience). Knowledge of IT tools, including remote control software, DNS, Active Directory, MS Server 2019, MS SQL, Microsoft Exchange Server, Office 365, and virus scanning software (e.g., McAfee, Symantec). Familiarity with defect tracking software, personal computer diagnostic tools, encryption software, and media storage management software. Ability to support company-used software and stay informed of technological advancements. Strong proficiency in English, including composition, grammar, and communication skills (written and oral). Other Requirements: Commitment to confidentiality, integrity, dependability, and cooperation. Must pass a background check, physical (if applicable), and drug screening. Responsible for maintaining cleanliness in and around the workspace. Salary $22 - $28 DOE What Sets You Apart Proven ability to diagnose and resolve complex IT issues. Effective multitasking and organizational skills. Experience working with ticketing systems and maintaining accurate documentation. Enthusiasm for learning and implementing new technologies. Ready to Join Our Team? If you're passionate about IT and eager to make an impact in a dynamic environment, we want to hear from you! Apply today and take the next step in your technology career. Text Message Opt-In By submitting your resume to this job posting you are opting in to receive text messages as a form of communication from our company. At any time, you can opt-out of receiving text messages by responding, “Unsubscribe”. If you would like to apply without opting in, please send us a message through Indeed to receive specific instructions on how to proceed. Our initial contact with you will be via text Resume If you apply, please ensure the relevant experience is included in your submitted resume. We will not contact applicants who do not meet the job requirements.

FrankCrum is a Top Workplace! FrankCrum, voted by it's employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 500 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity! Click here to learn more about FrankCrum! The Role You'll Play to Create Success We are happy to announce a full-time Technical Support Specialist position filled with many exciting opportunities! In this role, you will have the opportunity to impact the FrankCrum business everyday by performing performing technical support functions and providing technical support to employees and clients. Receives telephone calls and e-mails from users and assists with their technical problems or questions. Maintains help desk system data, recording requests from users, maintaining current status, performing follow up and escalation as needed. Contribute to the help desk system knowledge base to promote self-service. Performs work on network equipment, appliances, desktop equipment, voice systems, desktop systems, peripherals, and vendor services for the information technology department. Ascertains from computer user the nature of problem, determines whether problem is caused by hardware, such as modem, printer, cables, or telephone, formulates diagnosis, and assists users through problem solving steps. Provides first level of support for Exchange 2010, including Outlook setup, troubleshooting and Mailbox creation, as well as for digital and IP phone systems. Performs Active Directory access administrator duties such as setup of new user accounts, password reset, and deleting terminated user accounts. Works with co-workers to research problems and find solutions. Consults with client and staff to implement and support remote check printing setup. Documents system processes for hardware group when needed. Provides training to FrankCrum employees on basic office applications such as word, EXCEL, Outlook, and Power Point when necessary. Researches and evaluates new products and attend training sessions and seminars to further knowledge. Performs basic system administration work on various systems. The Attributes We Seek Keys to success in this position include knowledge of computer hardware and software systems and programs to a broad extent. An associate degree or equivalent technical certifications is preferred. A high school diploma is required. Minimum of three (3) years of experience in areas such as Microsoft technology knowledge including Active Directory, Office Products, Disk and tape backups, local area networking, PC, laptops, portable devices, telephone products. Our Competitive Benefits Along with this great opportunity, FrankCrum also provides exceptional benefits from top carriers including: Health Insurance is zero dollar paycheck cost for employee's coverage and only two-hundred-forty-five dollars a month for family! Dental and Vision Insurance Short Term Disability and Term Life Insurance at no cost to the employee Long Term Disability and Voluntary Term Life Insurance Supplemental insurance plans such as Accidental, Critical Illness, Hospital Indemnity, Legal Services and Pet Insurance 401(k) Retirement Plan where FrankCrum matches 100% of the first 4% the employee contributes, and the employee is immediately vested in the employer match Employee Assistance Program at no cost to the employee Flexible Spending Accounts for Medical and Dependent Care Reimbursement Health Savings Account funded by FrankCrum Paid time off and holiday pay Education reimbursement up to five thousand two hundred fifty dollars tax free per calendar year PTO cash out Tickets at Work Access to the Corporate America Family Credit Union Employee and client referral bonus programs Paid volunteer time What's Special About FrankCrum FrankCrum, a family-owned business-to-business entity since 1981 is made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This "family of employer solutions" employs approximately 500 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars of Integrity, Affinity, and Prosperity, employees are recognized at quarterly events for exceptional customer service and milestones in tenure. The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Cafe, the Homeless Empowerment Program, and Clearwater Free Clinic! If you want to play this role to positively impact our clients' day-to-day business, then apply now! FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.

Who we are We're The Beck Group, the largest and most innovative integrated building firm in the country. We are focused on delivering design and construction excellence on a broad range of project types. Headquartered in downtown Dallas, with offices in Atlanta, Austin, Charlotte, Denver, Fort Lauderdale, Fort Worth, Mexico City, and Tampa, we believe a better process and outcome results from working together. At Beck, you will find yourself surrounded by passionate colleagues who have a collaborative mindset and care about each other. We are committed to hiring the best and brightest within our industry, and that's why we are seeking experienced professionals like you to help transform the industry and continue building Beck's respected reputation. What you bring to the table The Beck Group has an immediate need for an IT Support Technician to join the technology team in our Tampa office. The IT Support Technician is the central point of contact for all IT related incidents and service requests. The role of the IT Support Technician is responsible for maintaining computing and printing environments by providing onsite, and remote hardware and software system support. The IT Support Technician is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. This individual will provide hardware diagnostics and repair on laptops, printers, and server equipment for field sites/offices. Regular travel is required. IT Support staff work in a dynamic, fast-paced environment which provides services over the phone, through e-mail, and in person. The position involves the following essential functions: * Assists jobsite/field personnel with technology issues * Installs, supports, and maintains operating systems and applications for Windows, Mac OS, iOS, and Android platforms * Assists with implementation and troubleshooting of network configurations at remote sites * Assists with maintaining and troubleshooting conference room audio/visual hardware * Determines hardware and software requirements related to field sites * Diagnose software issues across a wide range of software * Diagnose workstation hardware issues and replace defective components * Coordinates and collaborates with IT staff on projects, tasks, and day-to-day activities * Perform related duties as assigned by supervisor * Maintains compliance with all company policies and procedures * Accurately record, update, and document requests using the IT service desk system * Maintain excellent verbal and written communication skills effectively with technical and non-technical colleagues at all levels in the organization * Training/instructing end users in IT system and application use * Maintain a world class level of customer service, ensuring that all customers are treated respectfully and their requests met in a timely manner * Continually learn new skills and apply new methods in a dynamic and collaborative environment * Create, maintain, and publish relevant support documentation to assist users in the quick resolution of their incidents and service requests and enable them to become more self-sufficient KNOWLEDGE/SKILLS * 3+ years experience of hands-on and remote support * Degree from 4-year or technical college, or equivalent experience * Must have excellent communication and customer service skills * In-depth knowledge required of desktop and laptop hardware * In-depth knowledge required of Windows 10/11, iOS, Zoom, Teams, modern web browsers, and Microsoft Office suite. Knowledge of Adobe Photoshop, Bluebeam, SharePoint, Mac OS, is preferred. * Experience with laptop imaging and software deployment tools * Experience creating application packages a plus * Able to manage priorities and tasks without direct supervision * Strong troubleshooting skills required * Ability to learn new software and systems rapidly a must * Prior experience in supporting software and Windows-based hardware. Must have a solid working knowledge of Microsoft products and networks. * Experience with architecture programs in the Autodesk suite, Rhino 3D, and SketchUp is preferrable * Desire to continue education through trade shows, seminars, online courses, etc. * Works well autonomously and in a team-oriented environment * Strong ability to multi-task and communicate effectively with other departments * Strong attention to detail and the ability to follow problems to their resolution * Ability to prioritize, manage and perform under pressure Working Conditions Responsibilities sometimes require working evenings and weekends with little advanced notice. Travel to regional offices and project sites required. This position supports the Atlanta and Tampa offices, so monthly travel is required. Physical Demands Frequently required to sit, stand, and move about the office; frequently operates a computer and other office productivity equipment; constantly communicates with Beck employees and external vendors/consultants; ability to adhere to timely and consistent attendance; ability to lift 40 pounds. Some project sites may require proof of vaccination or recent negative COVID-19 test. Beck's Benefits At Beck our team member experience goes beyond your day-to-day work activities - we also want to support the rest of your life goals, milestones and challenges. We strive for thrive - we want you to thrive in your wellbeing, finances, and community. In addition to robust coverage for medical, dental, vision, life & disability benefits, Beck is pleased to offer its team members: * 401k match and free SmartDollar program for financial wellness * Free dedicated financial coach * Personal health & fitness program for tracking activities & earning rewards * Paid family leave * Health discounts on medical premiums * Free comprehensive health screenings * Free health coach program for weight-loss & hypertension management * Financial & behavioral support for family forming journeys (ex. Fertility, adoption, pregnancy, and parenthood). * Free Life Coach * Pet insurance discount * Organized projects and events to support our communities Join our team and build your future with Beck. The Beck Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, national origin, disability, or genetic information. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.

Provide technical hardware and software support to all TFHC users. Includes installing/moving equipment. Identifying and troubleshooting network issues. Providing PC hardware and software support. Essential Duties & Functions • Provides client networking connectivity and telecommunications support. • Tracking and documentation of hardware inventory. • Track, Maintenance, and documentation of user support issues. • Desktop/Laptop, phone, and printer set-up and maintenance. • Engage with Vendors/Providers to support hardware, software, and other IT Services. • Provides status updates and reports to IT Leadership. • Assist and consult with other specialists on various support issues or projects. • Identify needs for function-specific new policies and procedures; and to implement upon approval. • Demonstrated ability and skill in written communication and interpersonal skills. • Safe driving and operation of company vehicle as necessary to perform job duties. Must also have reliable transportation and proof of insurance. • Managing multiple projects simultaneously while maintaining high customer service standards. • Other duties as assigned. Required Education, Certifications, Licenses, & Training • Associates degree in related field or professional experience of 2 or more years with equivalent skills, training, and application Required Years of Experience • A minimum of (2) years of increasingly responsible experience in IT Support Required Knowledge, Skills, and/or Abilities • Knowledge of PC Hardware/Software components • CompTIA A+ and/or Network+ certifications preferred. • Strong Analytical Thinking and Troubleshooting Skills. • Knowledge of principles and operations of computer systems and related peripheral equipment. • Having a working knowledge of common information technologies and systems.

… If you are an innovative, motivated, tech guru who thrives in a fast-paced and fun environment, then the IT Support Technician role is perfect for you! In this role, you will serve as the point of contact for all IT-related incidents and service requests, providing top-notch customer service and innovative proactive solutions to all employees. position details/responsibilities… Identify, diagnose and resolve technical issues through hands-on support and training. Manage multiple projects related to upgrading software, configuring systems and applications, and network troubleshooting in a high volume, fast-paced work environment. Assist other departments with technology requests and the setup of new workstations. Organize asset requests, applications, security and other IT projects. Serve as customer liaison at our Tech Deck. here's what we're looking for… 3-5 years of relevant technical experience is required. Strong computer skills, including proficiency in Microsoft Office troubleshooting and configuration. Bilingual (English and Spanish) is preferred. Bachelor's degree in computer science or related field is preferred, but not required. Ability to provide consistent, world class level of service. Extremely organized and highly motivated with strong tech savvy skills and the ability to adapt to constantly changing priorities. Proactive mindset focused on continuous growth. Demonstrate and uphold all of Power Design's core values, which include integrity, accountability, teamwork, innovation and growth. At Power Design, we are committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and teammates without regard to race, color, religion, sex, pregnancy, national origin, age, physical and mental disability, marital status, sexual orientation, gender identity, gender expression, genetic information, military and veteran status, and any other characteristic protected by applicable law. Power Design believes that diversity and inclusion among our teammates is paramount to our success as a national company, and we seek to recruit, develop and retain the most talented people from a diverse candidate pool nationwide

Help Desk Technician I Access One is a business technology services and communications provider, dedicated to world-class technologies and an award-winning client experience. Founded in 1993, Access One strives to provide businesses with seamless technology services that scale and evolve along with their business. Our custom-tailored solutions can be delivered modularly, or as a complete, end-to-end service; providing an unrivaled level of accountability for our clients' communications, managed IT and cloud-based services. Access One's services give businesses back their time and increase their productivity. Our clients' success is our success. Why a Career at Access One An opportunity to grow your career and expand your knowledge Professional development and growth through continual learning Recognition of all your accomplishments, large and small A chance to relax and enjoy your co-workers at company events Access to health programs such as gym membership incentives Comprehensive benefits including insurance, PTO (Paid Time Off) and financial planning Volunteer and donation opportunities to help improve our community What you will do The Help Desk Technician II is responsible for supporting inbound tickets and phone calls for multiple clients in a fast-paced environment across diverse network environments. The primary role of this position is to provide outstanding customer service for Tier 2 service requests, incidents, and problems reported by end users as well as assisting or taking over issues from our Tier 1 team members. These type of issues/request can range from working with end user workstations, servers, virtualization, printers, networks, and any vendor specific hardware and software that a client may use. Access One is looking for a confident and knowledgeable technician that is willing to go the extra mile to provide outstanding customer support with a “can do” attitude. Job Responsibilities Provide support of incoming requests to the help desk via phone and/or ticketing system to ensure courteous, timely, and effective resolution of end-user issues. Ability to prioritize incidents, alerts, and service requests according to defined processes to meet defined SLAs. Technical support at the network level: WAN/LAN/WLAN, Firewalls, Routers, and Switches. Experience with Cisco, Meraki, and SonicWALL is a plus Remote access solution implementation and support: VPN, Terminal Services, and Citrix Monitor and manage Microsoft Windows 10/11 Operating Systems. Monitor and manage Microsoft Windows Server 2012/2016/2019 Managing and Administrating clients Microsoft O365 environments Previous experience of using an RMM is a plus Maintain internal and/or client-facing documentation as changes or knowledge is found Detailed communication with customers and vendors as required to keep all parties informed of issues, progress, changes, and resolutions. Support of backup and disaster recovery solutions. Datto is a plus Work closely with team members, Field Engineers, NOC, and Project Engineers when needed or called on for assistance. Improve customer service with the ability to seek opportunities to increase client satisfaction and deepen client relationships Fast and timely turnaround on all customer requests and escalations Both being able to receive escalated service requests as well as knowing when to escalate requests to appropriate higher-level team members or departments when needed Responsible for entering time and expenses as it occurs in our ticketing system Ability to work independently with locating information to assist a customer/vendor Ability to assist and or train other team members when assistance is needed Who you are Having worked in an MSP environment is a plus Minimum High School Diploma or equivalent College-level courses in IT and/or certification preferred Professional IT Certifications, such as: Microsoft MCP/MCSA, Cisco CCNA, Azure AZ-900 or CompTIA Network + or possessing the drive to achieve professional IT certifications applicable to the services and solutions provided by Access One. Minimal 2 years of experience in similar role Advanced understanding of operating systems, business applications, printing systems, and network systems Advanced diagnostic skills of technical issues NinjaOne RMM /ConnectWise PSA experience strongly desired Knowledge of IT applications, processes, software, and equipment Strong organizational and customer service skills Interpersonal skills: such as communication skills, active listening, and customer-care Ability to multi-task and adapt to changes quickly Ability to work in a team and communicate effectively Technical awareness: ability to match resources to technical issues appropriately Service awareness of all organization's key IT services for which support is being provided Understanding of support tools, techniques, and how technology is used to provide IT services Self-motivated with the ability to work in a fast-moving environment Salary Range: $22-23/hour DOE Access One provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. REMOTE 7 AM to 4 PM CST

Working Title: FDC-CRIMINAL JUSTICE INFORMATION TECHNICIAN -70045277-CIRCUIT 06-A PINELLAS PARK, FL Pay Plan: Career Service 70045277 Salary: $33,760.22 Annually Total Compensation Estimator Tool * OPEN COMPETITIVE ADVERTISEMENT* Criminal Justice Information Technician - 70045277 This advertisement is for a Career Service position located at Circuit 06-A Pinellas Park, FL. Salary: $33,760.22 Annually SALARY WILL BE DETERMINED IN ACCORDANCE WITH CURRENT PAY POLICY. SPECIFIC DUTIES & RESPONSIBILITIES: * Receives, records and secures payments made by probationers, parolees, and community controlees. Ensures maintenance of accurate data in identifying, crediting and recording such payments. Systematically reviews and audits payment logs generated by computer. * Receives payment and provides receipts to offenders and probation officers. References and research records for error corrections and returned checks. Performs daily reconciliation ensuring accuracy of documents provided to correctional probation supervisor for review and approval. * Compiles transmittal correspondence, summaries, breakouts and fiscal reports for management control. Coordinates with correctional probation supervisor and other staff to maintain information flow and provide necessary data. * Reviews, verifies, makes grammatical changes as needed, and reproduces documents for final submission to the court, criminal justice agencies, and other internal and external recipients. * Maintains and ensures confidentiality of office materials (reports, files, printed paperwork, correspondence, etc.). Collects data from the automation system for statistical reports and maintains daily records of pending and completed investigations. * Reviews reports from various locations and composes notices for review or investigation. * Assists with the preparation of vehicle/travel vouchers for staff and serves as an office receptionist as needed. * Takes required photos of probationers, parolees, and community controlees and/or providing guidance to them on the appropriate location for photographing. * Provides responses to general information inquiries from criminal justice agencies and local officials. * Assists in record/file creation, retention, and preparation for destruction. * Maintains equipment, supplies, and assists with the oversight of the supply inventory, expenses, and documentation for supply purchases. * Performs other related duties as assigned. BENEFITS: * Paid vacation, sick leave, and holidays. * Comprehensive health insurance and life insurance with accidental death and dismemberment benefits. * Supplemental Dental, Vision, Life, Disability and Hospitalization insurance. * Tuition-Free college courses. * Retirement Plans with the Florida Retirement System: * Pension Plan (Traditional Retirement Pension Plan) * Investment Plan (401(K)-Type Retirement Plan) * Deferred Retirement Option Program (Drop) * Deferred Compensation * Recently Retired? Beginning July 1, 2024, there is no longer a reemployment limitation; beginning with the 7th calendar month from the member's distribution date, there are no restrictions on working for an FRS employer. You will not be required to repay any prior distributions, and you may continue receiving distributions from the Investment Plan or Pension Plan without interruption. REQUIRED QUALIFICATIONS: Please note, when submitting a college/university degree, if selected for this position official transcripts will be required. * Must possess a High School Diploma or its equivalent Support of knowledge, skills, and abilities should be demonstrated on the application, in the education, in the work experience, in the work sample, in the interview and/or during reference checks. If you are interested in this position and meet the above indicated qualification and have the desired education, knowledge, and experience, please submit a State of Florida Application and resume through the People First system. If you experience problems applying on-line, please call the People First Service Center at **************. Applications will be accepted until 11:59 PM EST on the closing date. The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer, and does not tolerate discrimination or violence in the workplace. Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (***************. Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation. The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act. VETERANS' PREFERENCE. Pursuant to Chapter 295, Florida Statutes, candidates eligible for Veterans' Preference will receive preference in employment for Career Service vacancies and are encouraged to apply. Certain service members may be eligible to receive waivers for postsecondary educational requirements. Candidates claiming Veterans' Preference must attach supporting documentation with each submission that includes character of service (for example, DD Form 214 Member Copy #4) along with any other documentation as required by Rule 55A-7, Florida Administrative Code. Veterans' Preference documentation requirements are available by clicking here. All documentation is due by the close of the vacancy announcement. Location: PINELLAS PARK, FL, US, 33781

Join a dynamic team shaping the tech backbone of our operations, where your expertise fuels seamless system functionality and innovation. As a Technology Support II team member in CIB Payments, specifically the real-time payments group, you will play a vital role in ensuring the operational stability, availability, and performance of our production application flows. Your efforts in troubleshooting, maintaining, identifying, escalating, and resolving production service interruptions for all internally and externally developed systems support a seamless user experience and a culture of continuous improvement. Job responsibilities Ability to work on a rotating 1st shift that can include weekend days Analyze and troubleshoot production application flows to ensure end-to-end application or infrastructure service delivery supporting the business operations of the firm Improve operational stability and availability through participation in problem management Monitor production environments for anomalies and address issues utilizing standard observability tools Assist in the escalation and communication of issues and solutions to the business and technology stakeholders Identify trends and assist in the management of incidents, problems, and changes in support of full stack technology systems, applications, or infrastructure Required qualifications, capabilities, and skills 2+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience working with SQL Experience working with Unix Knowledge of applications or infrastructure in a large-scale technology environment on premises or public cloud Exposure to observability and monitoring tools and techniques Familiarity with processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Experience with Splunk, Grafana, Kafka, and/or Service Now would be ideal Experience with Java/Python programming languages Experience with Shell Scripting

Full-time Description If you are looking for an exciting career opportunity in the IT, engineering, software development, logistics, and project management fields, Linchpin Solutions is the place to be! We are currently hiring for a dynamic and experienced IT Specialist II. Clearance: Active DoD Secret Clearance Work Schedule: Onsite Monday-Friday. Role Overview: This job involves daily tasks such as installing, configuring, and maintaining IT systems in both standalone and client-server environments. Responsibilities include working with Microsoft servers, Defense Message Systems (DMS), and other authorized IT systems, as well as troubleshooting customer issues and performing hardware upgrades and repairs. Additionally, you will optimize and troubleshoot LAN and BAN networks, utilizing protocols such as IPv6, EIGRP, BGP, VLANs, VPNs, and NAT. General Skillset Experience with Microsoft Office Verbal and written communication skills Ability to work both collaboratively and individually Critical Thinking Skills Ability to give presentations and briefings as needed Specific Skillset Install, configure, service, repair, and maintain Information Technology (IT) systems in both a stand-alone and client-server environment, including Microsoft (MS) server, Defense Message Systems (DMS), and other authorized IT systems as well as hardware and software for network services, storage networking devices, and servers. Integrate multiple Information Systems (IS) in a networked environment. Evaluate and resolve customer IS problems. Effect required hardware upgrades and repair to maintain mission capability. Install and configure wireless hubs, routers, switches, and various transmission media, server hardware and software, and ensure the proper installation and configuration of workstation hardware and software for efficient operation on the network. Install, optimize, and troubleshoot Local Area Network (LAN) and Base Area Networks (BAN). Experience with Internet Protocol version 6 (IPv6), Enhanced Interior Gateway Routing Protocol (EIGRP), Border Gateway Protocol (BGP), Virtual Local Area Networks (VLANs), Virtual Private Networks (VPNs), and Network Address Translation (NAT). Requirements Education & Certifications CompTIA Security+ CompTIA A+ CompTIA Network+ OR Cisco Certified Network Associate (CCNA) Microsoft Technology Associate (MTA), or a Microsoft Certified Solutions Associate (MCSA) certification. Experience Requirements 2+ years of relevant IT work experience required Build Your Career With Us Linchpin Solutions' professional services organization is committed to delivering qualified candidates that meet or exceed clients' technical and management expectations. Our growth means exciting career opportunities for talented professionals in IT, engineering, software development, logistics, project management, and other key areas. We provide personnel that become valuable assets to the organizations they serve and contribute to the overall skill diversity and strength of the Linchpin Team. Career Choices Linchpin's success comes from the talent and commitment of our professionals. As one team, we share the challenges and rewards that come from growing the company, which reinforces our culture of ownership. All of our professionals benefit from the value we collectively create. Pay Transparency Statement: Linchpin Solutions is committed to compliance with applicable pay transparency laws and regulations. Final compensation for any position will be determined based on a variety of factors, including but not limited to: Relevant prior work experience Education and certifications Specific skills and competencies Federal Government contract labor categories and wage rates Geographic location While salary ranges may be provided for a position, these ranges are not a guarantee of final compensation, which may vary based on individual qualifications and the specific requirements of the contract. Benefits: In addition to competitive compensation, Linchpin Solutions offers a variety of benefits, including: Health, dental, and vision insurance 401(k) plan with company matching Flexible Spending Accounts (FSA) Company-funded disability and life insurance Paid time off (PTO) and company-paid holidays Employee Assistance Program (EAP) Educational assistance and parental leave Please note that the specific benefits and compensation details may vary depending on the employee's position, date of hire, and contract terms. Cyber Security Message Linchpin Solutions follows a specific recruiting practice to protect all candidates. We will never request any financial information immediately. Do not reveal confidential or sensitive information without ensuring the request is coming from Linchpin Solutions directly. Please do not hesitate to contact us at ************** if you suspect any type of social engineering attacks such as phishing, spear phishing, baiting or any other suspicious activity. Equal Opportunity Employment Statement We are an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

Provide technical hardware and software support to all TFHC users. Includes installing/moving equipment. Identifying and troubleshooting network issues. Providing PC hardware and software support. Essential Duties & Functions * Provides client networking connectivity and telecommunications support. * Tracking and documentation of hardware inventory. * Track, Maintenance, and documentation of user support issues. * Desktop/Laptop, phone, and printer set-up and maintenance. * Engage with Vendors/Providers to support hardware, software, and other IT Services. * Provides status updates and reports to IT Leadership. * Assist and consult with other specialists on various support issues or projects. * Identify needs for function-specific new policies and procedures; and to implement upon approval. * Demonstrated ability and skill in written communication and interpersonal skills. * Safe driving and operation of company vehicle as necessary to perform job duties. Must also have reliable transportation and proof of insurance. * Managing multiple projects simultaneously while maintaining high customer service standards. * Other duties as assigned. Required Education, Certifications, Licenses, & Training * Associates degree in related field or professional experience of 2 or more years with equivalent skills, training, and application Required Years of Experience * A minimum of (2) years of increasingly responsible experience in IT Support Required Knowledge, Skills, and/or Abilities * Knowledge of PC Hardware/Software components * CompTIA A+ and/or Network+ certifications preferred. * Strong Analytical Thinking and Troubleshooting Skills. * Knowledge of principles and operations of computer systems and related peripheral equipment. * Having a working knowledge of common information technologies and systems.

FrankCrum is a Top Workplace! FrankCrum, voted by its employees as a Top Workplace in Tampa Bay for more than 10 years in a row, is a Professional Employer Organization (PEO) based in Clearwater, Florida. FrankCrum employs approximately 500 people who serve over 4,000 businesses by offering a full range of HR services, including payroll, employee benefits, HR consulting services and workers' compensation insurance. Our PEO is a family culture that encourages people to feel at home, collaborate, and respect each other and we live by our Pillars of Excellence which are Integrity, Prosperity, and Affinity! FrankCrum is excited to have you join us! The FrankCrum Information Technology Internship Program provides experiential learning that integrates knowledge from the classroom with real-life work experience and skills development to students seeking a career in Information Technology. The FrankCrum IT Intern will have the opportunity to work in one of the following areas for the duration of the internship: Infrastructure / Network Management Service Desk / Technical Support Application Development / Application Support Learning objectives for this program include: Introduction to various areas of IT and its functions with the organization IT Help Desk/Customer Support/Service Management On-Prem and Cloud Data Center Operations Role of IT Risk Assessment/Compliance Cyber Security and Malware Application Development Business Analysis and Project Management Data Analysis and Business Insights FrankCrum seeks a junior or senior year student able to secure temporary accommodations in Florida's Clearwater/Tampa Bay area for an approximate eight-week program during the summer of 2024! This is a paid internship at $20.00 per hour. The onsite, full-time position is Monday through Friday from 8:00am until 5:00pm (one hour lunch) with flexibility. FrankCrum's office location is 100 South Missouri Avenue, Clearwater, Florida 33756. Eligible applicants should be enrolled in their school's Information Technology, Computer Science, or other related programs. This program is anticipated to begin on Monday, June 2 nd and end Friday, July 25 th . What's Special about FrankCrum FrankCrum, a family-owned business-to-business entity since 1981 made of several companies: FrankCrum Corporate (a professional employer organization), FrankCrum Staffing, Frank Winston Crum Insurance Company, and the FrankCrum Insurance Agency - all based in Clearwater, Florida. This “family of employer solutions” employs approximately 400 people who serve over 4,000 clients throughout the United States. FrankCrum employees are trained to deliver high value through exceptional customer service and treat clients and coworkers like family. By living by our Brand Pillars (Integrity, Affinity, and Prosperity) employees are recognized at quarterly events for exceptional customer service and milestones in tenure. The FrankCrum headquarters spans 14 acres and includes a cafe, subsidized for employees. Menus include made-to-order breakfast, hot lunch options and even dinners that can be ordered to-go, all at very affordable prices. The cafe also plays host to monthly birthday and anniversary celebrations, eating and costume contests, and yearly holiday parties. Through the input of its own employees, The Tampa Bay Times has recognized FrankCrum as a Top Place to Work for more than 10 years in a row! FrankCrum also supports several community efforts through Trinity Café, the Homeless Empowerment Program, and Clearwater Free Clinic! If you want to play this role to positively impact our client's day-to-day business, then apply now! FrankCrum is an Equal Opportunity Employer that does not discriminate on the basis of actual or perceived race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state or local laws and ordinances.