Patient Support Specialist (Bilingual)
Information Technology Specialist Job 42 miles from Fort Collins
ABOUT US:
Biodesix is a leading diagnostic solutions company with a focus in lung disease. The Company develops diagnostic tests addressing important clinical questions by combining multi-omics through the power of artificial intelligence. Biodesix offers five Medicare-covered tests for patients with lung diseases. The blood based Nodify Lung nodule risk assessment testing strategy, consisting of the Nodify XL2 and the Nodify CDT tests, evaluates the risk of malignancy in pulmonary nodules, enabling physicians to better triage patients to the most appropriate course of action. The blood based IQLung™ strategy for lung cancer patients integrates the GeneStrat targeted dd PCR™ test, the GeneStrat NGS test and the VeriStrat test to support treatment decisions across all stages of lung cancer with results in an average of two to three business days, expediting the time to treatment. Biodesix also leverages the proprietary and advanced Diagnostic Cortex AI (Artificial Intelligence) platform, to collaborate with many of the world's leading biotechnology and pharmaceutical companies to solve complex diagnostic challenges in lung disease. For more information about Biodesix, please visit *****************
OBJECTIVE OF THE POSITION:
The Patient Support Specialist Medical Billing role is a billing system and billing process expert with a competent overview of the Biodesix tests, organization and billing policies / aligned processes. The (PSS) I is the initial point of contact within Biodesix for most stakeholders desiring additional information about their Biodesix tests, billing and financial aid programs and processes and is comfortable guiding stakeholders through expectation setting for their claims experience with Biodesix, from Test Order through billing. The Patient Support Specialist will be able to navigate all applicable Biodesix computer and phone / CRM systems and processes to provide timely and accurate responses to predominantly patient questions.
RESPONSIBILITIES:
Answer incoming stakeholder phone calls, e-mails and other customer contacts within Biodesix.
Diligently pursue accurate and timely first touch resolution to patient enquiries on billing. This can include collaborative review with Billing Specialists as subject matter experts.
Diligently and accurately answer non-clinical stakeholder questions on Biodesix testing.
Delegate incoming calls that require escalation to an appropriate team member, or team following QMS policies and procedures, where applicable
Timely and accurately communicate and execute on the Biodesix Financial Assistance program process
Work with those patients that are selected for FPP audit to collect the appropriate data, provide to audit reviewer and communicate results of audit to patient.
Work with patient interaction team to resolve patient interactions and escalated complaints, as applicable to the billing process
Refer actionable claims requests to the appropriate Billing team members on behalf of the customer.
Review and generate patient statements.
Guide payment processes and support payment acceptance directly.
REQUIREMENTS:
Superior understanding of the Biodesix medical billing process, billing systems and US medical insurance, including how to access, interpret and review eligibility, Benefits, EOBs and claims status detail
Working understanding of Microsoft Excel and associated MS Office programs
Calm and compassionate phone demeanor, able to diffuse situations and escalate appropriately
Detail oriented
Attention and adherence to good documentation practices (GDP) in all aspects of the role
Ability to multi-task and balance competing demands in a hectic environment and call volume time periods
Acts with urgency to meet department SLAs and delivers excellent customer experience
EDUCATION AND EXPERIENCE:
2-5 years operational experience in medical billing and systems.
2-5 years phone based customer service experience, preferred.
Experience with Quadax billing software and/or Sales Force software, a plus.
Spanish language fluency, required.
JOB LOCATION
Louisville, CO | Hybrid 3 Days On-Site
COMPENSATION:
We are excited to provide:
Hourly rate starting at $21.50
Discretionary Bonus opportunity
Comprehensive health coverage: Medical, Dental, and Vision
Insurance: Short/Long Term Disability and Life Insurance
Financial benefits: 401(k), Flex Spending Account
120 hours of annual vacation
72 hours of paid sick time off
11 paid holidays + 3 floating holidays
Employee Assistance Program
Voluntary Benefits
Employee recognition program
Individual base compensation is based on various factors unique to each candidate, including skill set, experience, qualifications, and other job-related aspects.
Biodesix is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
IT Help Desk Technician- Triage
Information Technology Specialist Job 39 miles from Fort Collins
Services Desk Technicians utilize several skills to provide all-star leadership to Applied Tech's internal teams and customer support to our clients. You understand high-quality customer service, respond with appropriate professionalism and urgency, and have a knack for adapting your interpersonal style to many diverse types of users. Candidates should possess the ability to think fast on their feet, be willing to help others, and take internal coaching and client frustrations in stride. You lead with effective communication and a client-first mindset.
Candidate to reside within 30 miles of an Applied Tech office. Office locations include Madison, WI, Brookfield, WI, Wausau, WI, and Lafayette, CO.
Primary Responsibilities
Answer incoming phone calls from customers requesting technical support.
Logging client issues correctly in our ticket management system.
Technical issues involving Microsoft's full suite of business applications and operating systems.
Hardware and software support, maintenance and updates for desktops, printers, and mobile devices.
Substantial customer service focused with proven results for client satisfaction.
Demonstrate complete ownership and accountability of incoming tickets.
Address time sensitive issues promptly.
Candidates will be required to field incoming requests while working on several items at one time.
Must be able to meet deadlines and effectively communicate issues/solutions.
Ability to work with vendors to get customer environment stable
Candidates will be required to field incoming requests while working on several items at one time.
Must be able to meet deadlines and effectively communicate issues/solutions.
Will be required to participate in the on-call rotation
Employee may be required to work out of the office per business needs at any given time
Education and Qualifications
Resides within 30 miles of an Applied Tech office.
Excellent communication and customer service experience.
Active driver's license and proof of auto insurance.
Preferable knowledge of Windows and/or Apple operating systems.
Preferable knowledge of Microsoft Exchange (On-Premise and Online).
Preferable knowledge of Microsoft Server technologies including Active Directory, File/Folder Permissions, Print Management, Remote Desktop, etc.
Compensation
$40,000-$50,000 Depending on experience
Soft Skills
Supervision/Autonomy
Able to independently set direction and scope of work. Able to evaluate the work of others and make decisions that affect personal or team productivity within a well-defined area of responsibility.
Planning/Organization
Able to organize incoming requests for work from multiple sources and plan projects without well-defined goals, maintaining day to day productivity with few requests for help.
Process Management
Understands and follows established processes. Able to adapt to ongoing changes in processes, priorities, tasks and workload. Able to help develop and define processes and process improvement for Applied Tech.
Communication
Strong written and verbal communication skills. Demonstrates clear and professional written communication that conveys confidence and competence. Able to explain complicated concepts with poise to large groups.
People Skills/Conflict Management
Strong interpersonal skills for effective interaction with clients, third parties, and teammates. Able to demonstrate confidence in high-pressure situations and resolve conflicts.
Physical Requirements
Ability to use computers daily in an interactive manner for extended periods of time, possibly exceeding 8 hours per day
Ability to sit for an extended period
Ability to frequently and accurately communicate with employees, customers, and vendors in person, via the telephone or by email
Employee may be required to work out of the office per business needs at any given time
NOTE: This job description is not intended to be all-inclusive. Employees may perform other related duties as requested to meet the ongoing needs of the organization.
IT Support Specialist
Information Technology Specialist Job In Fort Collins, CO
Forney Industries is one of America's longest operating family-owned welding and metal working product companies. Forney is celebrating over 90 years and introduced the first publicly available arc welder in the 1940's. With such a longstanding history, it's safe to say that Forney Industries has been there for welders and metalworkers since the beginning of the trade. Headquartered in Fort Collins, Colorado, the company now offers more than 5,000 products for the automotive, hardware, farm and ranch, and do it yourself markets. Distributing products to all 50 states, Forney has an extensive customer network and is committed to providing the highest standard of products and customer service possible.
Employee benefits including: 401K and Profit Sharing. Medical, Dental, Vision, Life, and Pet insurance. Flex spending accounts as well as other optional plans.
Hourly range: $23.00-$31.00
• You are uninspired by the “corporate-America” model, but love building strong coworker relationships while wearing jeans
• You are committed to the best Customer Service on the planet, and all the other employees in the company are your customers
• You enjoy seeing how your work impacts the organization
• You love accomplishing your daily task list as much as you love dogs
Description
Summary:
As a member of the IT Team at Forney Industries, the IT Support Specialist is responsible for reviewing and performing initial triage of all incidents and requests that come into the service desk. This role is responsible for routing tickets to appropriate team members when first time resolution is not possible. This role supports the on-boarding of all new users into the Forney technology ecosystem and prepares the respective equipment and system accounts to ensure users are operational. Provides day-to-day support to end user workstation hardware and off-the-shelf software. Manages and supports all end-user mobile devices deployed in the field. The Support Specialist also has responsibilities helping with the maintainability of hardware lifecycle, workstation operating systems patching while ensuring all cybersecurity applications are up to date (spam filter, virus protection and 2FA). As a member of the IT department, the Support Specialist will participate in IT team projects and other assigned duties as needed. The Forney user base consists of over 130+ associates located over three sites spanning two states, plus a sales force of 70+ associates that are distributed throughout the United States.
Requirements
Essential Duties and Responsibilities:
· Desktop Support.
· Printer Management.
· Present recommendations and improvements for user systems.
· Mobile Device Support (iOS/Android).
· Generate and follow IT support documentation.
· Log and triage of Service Desk tickets & calls.
· Communicate updates during/after the resolution of incidents or problems.
· Ensure response times are quick and effective.
· Escalate issues to other IT team members.
· Support the on/off boarding of all users and other related activities
· Special Projects as Assigned
Education and/or Experience:
High School Diploma minimum, some college and/or bachelors decree highly desired, technical training, and/or certifications strongly desired; Experience supporting Windows Server/Workstation Operating Systems; strong knowledge of Microsoft Office suite and Microsoft technologies in general. 0-2 years' experience in customer service, support, or help desk type environment considered a plus.
Other Skills and Abilities:
· Ensure Initial response and resolution for issues is within established Service Level Agreements.
· The ability to organize and manage multiple priorities across incidents or requests.
· The ability to handle basic/moderate issues.
· Possesses beginning-to-working knowledge of the subject matter this role is responsible for.
· Excellent interpersonal and communication skills.
· Ability to communicate technical concepts in a non-technical fashion.
· Always maintain confidentiality.
· Strong organizational skills.
· The ability to work independently, possess excellent analytical skills and enjoy detail-oriented work is desired.
Language & Mathematical Skills:
Ability to read, analyze and interpret general business publications, professional journals, technical procedures, governmental regulations, safety rules, operating and maintenance instructions, procedure manuals, capable of writing reports, business correspondence and procedure manuals. Be able to effectively present information and respond to questions from groups of managers, clients, customers, and the general public.
Ability to use concepts of basic algebra and geometry to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, ratio, rate, area, circumference and volume
Reasoning Ability:
Ability to define problems, collect data, establish facts and draw valid conclusions. Capable of interpreting an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract or concrete variables.
Be able to interpret a variety of instructions furnished in written, oral, diagram or virtual on-line classroom. Must be a self-starter and able to perform tasks without direct supervision. Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
Physical Demands:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is frequently required to stand, walk; use hands to finger, handle, or feel; reach with hands and arms; climb or balance; stoop, kneel, crouch, or crawl; talk or hear. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by the job include close vision, distance vision, color vision and peripheral vision.
Qualification Requirements:
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Work Environment:
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually low to moderate. The work environment is a traditional office setting with occasional need to perform duties in a manufacturing / packaging/ production environment. While performing the duties of this job, the employee may be exposed to work near moving mechanical parts or fumes/airborne particles, risk of electrical shock and vibration. Office dress is business casual.
Computer Field Technician
Information Technology Specialist Job In Fort Collins, CO
Based out of Granbury, Texas, BC Tech Pro partners with techs all over the country to complete on-site hardware warranty services in their territories. If you love working on computers and want to get out from behind a desk, come work with us!
Job Description
This is a
Computer Field Technician Position
doing hardware repairs and installations on laptop and desktop units. To be successful in this position,
you must have prior experience with laptop and desktop hardware.
Job Details:
This is a 1099/per call position
Pay is based solely on the number of calls completed.
Calls start at $35 and go up based on distance traveled
Pay period: Every Friday after the first week worked
Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered.
Call volume is variable but is usually 2-5 calls per day
You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you.
You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day.
You must have access to a computer and the Internet to log onto your portal each day.
You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day.
The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you.
You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial)
You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided.
Qualifications
Must have prior hands on experience with replacing components on laptops and desktops
Must have a valid driver's license and reliable transportation
Must be comfortable with daily local travel
Additional Information
All your information will be kept confidential according to EEO guidelines.
Dynamic PC Support Techician
Information Technology Specialist Job In Fort Collins, CO
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
IT Help Desk
Information Technology Specialist Job In Fort Collins, CO
You will be helping troubleshoot and solve client hardware, software, and network issues reported through telephone, calls, emails, and service tickets on-site. You will be the first point of contact for end users with technical problems and will provide basic to intermediate technical support that is important for maintaining smooth IT operations and user satisfaction.
Requirements:
Two years of work experience in a computer-related field. An equivalent combination of education and experience is acceptable
Criminal background check required for hire
Drug screening required for hire
Must be able to work 6:30 AM - 3:00 PM shift (M-F)
Operating knowledge of and experience with typical office tools such as e-mail, productivity software
Knowledge of ticketing
Strong customer service skills
Strong interpersonal relations skills
Oral and written communication skills
Ability to provide excellent customer service on the phone and face-to-face
Ability to follow written documentation
Ability and willingness to adhere to attendance requirements, including regular and punctual employee presence
Other Information:
Paid training.
Paid weekly via direct deposit.
Must live locally to Fort Collins, CO for position (on-site).
IT Specialist / System Administrator
Information Technology Specialist Job In Fort Collins, CO
Connection has a fantastic opportunity through our Technical Staffing division for an IT Systems Administrator in Fort Collins, CO. This is an onsite contract-to-hire position.
Responsibilities
Install, maintain, and troubleshoot Windows & Linux servers
Manage and configure network switches, routers, and firewalls
Provide technical support for Windows Server, Active Directory, and Microsoft 365
Monitor and respond to IT security threats, implementing MFA, endpoint protection, and DLP
Ensure patch management for servers and software
Assist users with hardware, software, and connectivity issues
Handle onboarding and offboarding procedures
Maintain Active Directory in a multi-forest, hybrid environment
Configure and manage GPO settings and Microsoft Intune for device security
Oversee hardware and software lifecycle management
Provide round-the-clock support for critical IT issues
Collaborate with vendors and consultants to resolve technical challenges
Min USD $38.00/Hr. Max USD $45.00/Hr. Qualifications
Associate degree or equivalent experience in Computer Science, Networking, or IT-related field
1-3 years of hands-on IT experience in system administration or IT support
Experience with Windows Server, Active Directory, and Microsoft 365
Strong knowledge of networking protocols (DNS, DHCP, VPN)
Ability to multitask in a fast-paced environment
Excellent problem-solving and communication skills
Nice to have:
Familiarity with Novell networks and migration projects.
Hands-on experience with firewalls, Microsoft Intune, and endpoint management.
Experience with virtualization technologies like VMware or Hyper-V.
General scripting experience.
ITSM IT Specialist (Applications Development) - CO
Information Technology Specialist Job 39 miles from Fort Collins
ProSidian is a Management and Operations Consulting Services Firm focusing on providing value to clients through tailored solutions based on industry leading practices. ProSidian services focus on the broad spectrum of Risk Management, Compliance, Business Process, IT Effectiveness, Energy & Sustainability, and Talent Management. We help forward thinking clients solve problems and improve operations.
Launched by former Big 4 Management Consultants; our multidisciplinary teams bring together the talents of nearly 190 professionals nationally to complete a wide variety of engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes. Our Services are deployed across the enterprise, target drivers of economic profit (growth, margin and efficiency), and are aligned at the intersections of assets, processes, policies and people delivering value.
ProSidian clients represent a broad spectrum of industries to include but are not limited to Energy, Manufacturing, Chemical, Retail, Healthcare, Telecommunications, Hospitality, Pharmaceuticals, Banking & Financial Services, Transportation, Federal and State Government Agencies. Learn More About ProSidian Consulting at ******************
Job Description
ProSidian Seeks a ITSM (Information Technology Service Management) IT Specialist (Applications Development) to support an engagement for an American scientific agency within the United States Department of Commerce that focuses on the conditions of the oceans, major waterways, and the atmosphere. Dedicated to the understanding and stewardship of the environment, the Agency's mission is to understand and predict changes in climate, weather, oceans, and coasts, to share that knowledge and information with others, and to conserve and manage coastal and marine ecosystems and resources.
The ProSidian Engagement Team Members work to provide multi-functional Enterprise Services Staff Support Services with functional areas to support Department Offices in information technology, financial management, human resources, program management and administrative support. The staff augmentation is required to support a myriad of standard services required across the Department that include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support.
ITSM IT Specialist (Applications Development) Candidates shall work to support requirements for Program Support and The IT Specialist (Applications Development) Creates user information solutions by developing, implementing, and maintaining Internet/intranet applications; leading team of developers. Designs and develops user interfaces to Internet/intranet applications by setting expectations and features priorities throughout development life cycle; determining design methodologies and tool sets; completing programming using languages and software products; designing and conducting tests. Completes applications development by coordinating requirements, schedules, and activities; contributing to team meetings; troubleshooting development and production problems across multiple environments and operating platforms. Supports users by developing documentation and assistance tools. BS/BA degree in related field (or equivalent), related industry certifications, plus approximately 4 years of related experience.
Have a strong understanding of federal government business operations and work process.
Support project teams and program managers and provide daily execution assigned work functions.
Provide management support to collect, evaluate and test financial data for a number of recurring departmental processes and reviews. Must summarize issues and findings in a clear and logical manner.
Have strong analytical and problem solving skills.
Conduct periodic reconciliation reviews of external interfaces with various field offices in order to identify and correct data gaps, financial discrepancies and errors.
Work with a variety of IT systems to provide multi-functional Enterprise Services Staff Support Services on behalf of Enterprise Services
Provide acquisition support for all bureaus with functional areas include skill sets in information technology, financial management, human resources, program management, economic analysis, executive support and administrative support.
Have advanced experience with Microsoft Office Word, PowerPoint, Excel, and Outlook.
Must have strong presentation skills and be able to communicate effectively orally and in writing to support a myriad of standard services required across the Department
Qualifications
The ITSM IT Specialist (Applications Development) shall have consecutive employment in a position with comparable responsibilities within the past five (5) years, Must be able to use a computer to communicate via email; and proficient in Microsoft Office Products (Word/Excel/Power point) and related tools and technology required for the position. Work products shall be thorough, accurate, appropriately documented, and comply with established criteria. The candidate shall ensure that duties are performed in a competent and professional manner that meets milestones/delivery schedules as outlined.
A bachelor's degree is required with at least three years work experience in maintenance and security of IT systems.
TRAVEL: Travel as coordinated with the technical point of contact and approved in writing by the Contracting Officer in advance, is allowed, in accordance with Federal Travel Regulations. LOCATION: Work shall be conducted at the CONUS/OCONUS - Boulder, CO
U.S. Citizenship Required
Excellent oral and written communication skills
Proficient with Microsoft Office Products (Microsoft Word, Excel, PowerPoint, Publisher, & Adobe)
All ProSidian staff must be determined eligible for a “Facility Access Authorization” (also referred to as an “Employment Authorization”) by the USG's designated Security Office.
Additional Information
CORE COMPETENCIES
*
Teamwork -
ability to foster teamwork collaboratively as a participant, and effectively as a team leader
*
Leadership -
ability to guide and lead colleagues on projects and initiatives
*
Business Acumen -
understanding and insight into how organizations perform, including business processes, data, systems, and people
*
Communication -
ability to effectively communicate to stakeholders of all levels orally and in writing
*
Motivation -
persistent in pursuit of quality and optimal client and company solutions
*
Agility -
ability to quickly understand and transition between different projects, concepts, initiatives, or work streams
*
Judgment -
exercises prudence and insight in decision-making process while mindful of other stakeholders and long-term ramifications
*
Organization -
ability to manage projects and activity, and prioritize tasks
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OTHER REQUIREMENTS
* Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
* Business Tools - understanding and proficiency with business tools and technology, including Microsoft Office. The ideal candidate is advanced with Excel, Access, Outlook, PowerPoint and Word, and proficient with Adobe Acrobat, data analytic tools, and Visio with the ability to quickly learn other tools as necessary.
* Commitment - to work with smart, interesting people with diverse backgrounds to solve the biggest challenges across private, public and social sectors
* Curiosity - the ideal candidate exhibits an inquisitive nature and the ability to question the status quo among a community of people they enjoy and teams that work well together
* Humility - exhibits grace in success and failure while doing meaningful work where skills have impact and make a difference
* Willingness - to constantly learn, share, and grow and to view the world as their classroom
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BENEFITS AND HIGHLIGHTS
At ProSidian, we invest in our employees to help them stay healthy and achieve work-life balance. Our team members receive a comprehensive benefits package that includes Competitive Compensation, Group Health Insurance Health Benefits, 401(k) Retirement Savings Plan Contributions, Vacation and Paid Time off (PTO) Benefits, Pre-Tax Payment Programs, Purchasing Discounts & Savings Plans, a ProSidian Employee & Contractor Referral Bonus Program, Performance Incentives, etc. Our comprehensive benefits package includes a medical, dental and vision plan. Our growing list of benefits currently include the following:
* Competitive Compensation: Pay range begins in the competitive ranges with full Gold Level (Tier 1) Group Medical Benefits, Pretax Employee Benefit Plan, plus performance incentives
* Group Health Insurance Health Benefits: Group Health Insurance Including Medical, Dental And Vision Insurance: Contributions are deducted from pay on a Pretax basis - Employee and family coverage is available with employer contribution of 50% of Employee (only) premiums under the Health and Vision Plan through Blue Cross Blue Shield NC (Blue Options Medical Plan Code: PB07840 / Metallic Level: Gold - - bcbsnc.com ) and Dental Plan (Ameritas - ******************
* 401(k) Retirement Savings Plan: 401(k) Retirement Savings Plans help you save for your retirement. Eligible employees can make before-tax contributions to the 401(k) Retirement Savings Plan to help you save for retirement. Contributions are deducted from pay on a pretax basis the employee can contribute up to $18k. A wide range of investment options are available with a personal financial planner available to assist you. Immediate 100% vesting of both your contribution and the ProSidian matching contribution. The Plan is a Safe Harbor 401(k) Retirement Savings Plan. ProSidian Consulting participates in a Basic Match: 4% of pay for participants who defer at least 5% of their pay. The Basic Match is structured as follows: 100% of the first 3% of pay that is contributed; and 50% of the next 2% of pay that is contributed.
* Vacation And Paid Time Off (PTO) Benefits: The flexibility of Paid Time Off (PTO) lets you set your own priorities. Eligible employees use PTO for vacation, a parent-teacher conference, a doctor's appointment, or any number of events in your life. Currently these benefits include Vacation/Sick days - 2 weeks | Holidays - 10 Federal Government.
* Pre-Tax Payment Programs: Pre-Tax Payment Programs currently exist in the form of a Premium Only Plan (POP). These Plans offer a full Flexible Spending Account (FSA) Plan and a tax benefit for eligible employees.
* Purchasing Discounts & Savings Plans: We want you to achieve financial success. We offer a Purchasing Discounts & Savings Plan through The ProSidian Corporate Perks Benefit Program - Helping You Do More With Less: ************************************* This provides special discounts for eligible employees on products and services you buy on a daily basis.
* Security Clearance: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes; oftentimes there are Security Clearance requirements for Engagement Teams handling sensitive Engagements in the Federal Marketplace. A Security Clearance is a valued asset in your professional portfolio and adds to your credentials based on past, present, and future work.
* Leverageable Experience and Thought Leadership: By collaborating with firm leadership, other members of the team, as well as Fellows and collaborating partners in what is a flat organization, you'll make valuable professional connections, interact with clients daily, gain leverageable Experience, and contribute to Thought Leadership while you build a basket of marketable experiences.
* ProSidian Employee & Contractor Referral Bonus Program: ProSidian Consulting will pay up to $5k for all referrals (payments made after new hire has been employed for 90 days) for candidates submitted through our Employee Referral Program.
* Performance Incentives: Due to the nature of our management and operations consulting engagements for Private Companies, Fortune 1,000 Enterprises, and Government Agencies of all sizes there are performance incentives associated with each new client that each employee works to pursue and support.
* Flexible Spending Account: Pending
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ADDITIONAL INFORMATION - See Below Instructions On The Best Way To Apply
ProSidian Consulting is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, or Vietnam era, or other eligible veteran status, or any other protected factor. All your information will be kept confidential according to EEO guidelines.
ProSidian Consulting has made a pledge to the Hiring Our Heroes Program of the U.S. Chamber of Commerce Foundation and the “I Hire Military” Initiative of The North Carolina Military Business Center (NCMBC) for the State of North Carolina. All applicants are encouraged to apply regardless of Veteran Status.
Furthermore, we believe in "HONOR ABOVE ALL" - be successful while doing things with the right way. The pride comes out of the challenge; the reward is excellence in the work. FOR EASY APPLICATION USE OUR CAREER SITE LOCATED ON ************************* OR SEND YOUR RESUME'S, BIOS, AND SALARY EXPECTATION / RATES TO ***********************. ONLY CANDIDATES WITH REQUIRED CRITERIA ARE CONSIDERED. Be sure to place the job reference code in the subject line of your email. Be sure to include your name, address, telephone number, total compensation package, employment history, and educational credentials.
IT Field Service Technician
Information Technology Specialist Job 44 miles from Fort Collins
Field Services Tech is responsible for managing and maintaining the IT infrastructure and systems of multiple clients. Your primary role is to ensure the smooth operation, security, and efficiency of the clients' network and computing environment. You play a crucial role in managing and maintaining the IT infrastructure for each of your clients, ensuring their systems are secure, optimized, and running smoothly.
Job location is in Grand County Area
Responsibilities:
Responsibilities include but are not limited to:
Travel to various client locations to perform onsite work on computer and network hardware and/or software.
Troubleshoot network issues.
Provide helpdesk support to clients.
Work proactively to improve clients' technology.
Deploying and setting up servers, networks, firewalls, switches, wireless networks, etc.
Communicate with client contact to make necessary decisions and ensure satisfaction.
Install/replace/repair hardware and software as necessary.
Back up all client data in effort to ensure no data is lost and have the ability to get back to where the client started, never create a worse than when arrived situation.
Make suggestions to client PSE (Professional Service Engineer) regarding upgrades or changes which could enhance the clients' network/system and/or further allow for an enhanced overall client experience.
Develop policies and procedures governing how to troubleshoot specialty issues, including identification, documentation, distribution, and resolution.
Assess new products or services and suggest enhancements to management.
Formulate and follow projects for clients.
Rely on extensive knowledge and professional discretion to achieve goals.
Assist service desk as needed to effectively resolve other outstanding tickets.
Field telephone calls, email communication, and support tickets regarding computer hardware and software.
Reinforce image and professionalism of the Executech team.
Effectively communicate with internal and external contacts at all levels.
Promptly enter time into timesheets, tickets, and all other required documents.
Perform other duties as assigned or otherwise identified.
Knowledge, Skills, and Qualifications:
5 - 7 years of experience in a technical support, help desk, network support position preferred.
Knowledge of office equipment (copiers, fax, printers, etc.)
Excellent organizational, written, and verbal communication skills a must
Proficient with network troubleshooting and topologies
Professional, pleasant, and patient in demeanor
Valid Driver's License
Exceptional customer service orientation
Must have demonstrated maturity in judgment and ability to provide guidance to others.
Must be flexible, prioritize workload, able to manage multiple tasks, and have strong attention to detail.
Ability to be exceptionally self-reliant and self-directed; Possess the ability to work with minimal supervision.
Ability to shift focus and priorities throughout the day.
Regular attendance and timeliness
Ability to effectively handle stress and pressure consistent with the job duties and industry.
Typical Working Environment:
Work in a temperature-controlled office environment.
Low to Moderate noise levels consistent within an office environment; staff, phones, collaborative dialogue
You must have reliable transportation; you will be visiting clients on a consistent basis.
Salary is $60,000-70,000 based on experience
Technical Support Specialist, Product Technical Support
Information Technology Specialist Job 12 miles from Fort Collins
We understand that the world we want tomorrow starts with how we do business today, and that's why we're inspired to make A Better World for Pets. Antech is comprised of a diverse team of individuals who are committed to each other's growth and development. Our culture is centered on our guiding philosophy, The Five Principles: Quality, Responsibility, Mutuality, Efficiency and Freedom. Today Antech is driving the future of pet health as part of Mars Science & Diagnostics, a family-owned company focused on veterinary care.
Current Associates will need to apply through the internal career site. Please log into Workday and click on Menu or View All Apps, select the Jobs Hub app, then click the magnifying glass to Browse Jobs.
**Work Type: On-Site**
**This is an On-Site role based out of our Location in Loveland, Colorado.**
**The Target Pay for this position is $25.00- $28.00 an hour. At Antech, pay decisions are determined using factors such as relevant job-related skills, experience, education, training and budget.**
**Job Purpose/Overview**
The Specialty Products Technical Support Agent strives to deliver on the Antech Customer Service Vision of unwavering commitment to empathetic and caring veterinary diagnostic support. The Specialty Products Technical Support Agent provides medical and technical support to clinics for products as they relate to animal health care. The Specialty Products Technical Support Agent performs a variety of responsibilities that require sound judgment and patience to provide a high level of efficient customer service while regularly managing a large volume of inbound and outbound calls, faxes and emails. This position works both independently and within a team environment and must be open to input and feedback from colleagues.
**Essential Duties and Responsibilities**
+ Troubleshoots technical issues and resolves customer complaints with veterinarians and veterinary staff, as related to portfolio products and services.
+ Responsible for the daily review of patient histories, IgE allergy test results, and immunotherapy recommendations for data entry accuracy and appropriate allergen selection prior to result transmittal to clinics.
+ Responsible for inbound and outbound calls regarding patient-specific immunotherapy. This will include discussing results/allergen recommendations, accurately adjusting ingredients when requested by the clinic, discussing standard protocols and pricing for injectable and oral immunotherapy, discussing benefits and differences between serum IgE testing and intradermal testing, and explaining their working knowledge of allergenic cross-reactivities. Refers case consultations to in-house veterinarians, as appropriate.
+ Assists veterinarians and veterinary staff regarding infectious disease point of care test protocols, reading results, specificity/sensitivity, and accuracy.
+ Promotes health care and disease prevention.
+ Maintains diligent recordkeeping within Customer Relationship Management (CRM) database system.
+ Work in partnership with Specialty Product Technical Support Veterinarians and other channels within the organization, such as marketing, to create educational tools for customers to promote their understanding of how to integrate allergy into their practice.
+ Other duties as assigned in support of customer service, point of care
**Education and Experience**
+ Minimum of 3 years' experience in clinical veterinary practice experience with use of Point of Care systems is required.
+ Customer care and support experience of at least 2 years.
+ Current Veterinary Technology license to practice in Colorado required.
+ Associates degree in Veterinary Technology or related field, or equivalent related experience (e.g. years of experience as a Veterinary Assistant).
**Knowledge, Skills and Abilities**
+ Full knowledge and understanding of Antech's products and services.
+ Consistently displays strong analytical and problem-solving ability.
+ Displays excellent communication skills; especially good listening skills.
+ Displays a strong customer focus within a team environment.
+ Is available to, and works cooperatively with, team members.
+ Ability to work in a corporate environment where daily client interaction is over the phone and at the computer.
+ Consistently displays strong organizational and planning skills, great attention to detail and ability to multi-task.
+ Intermediate ability with Microsoft Office Suite, Internet Software and E-mail required. Familiarity with CRM or similar database software program desired.
+ Familiarity with or interest in allergy medicine desired.
**Travel**
Travel may be required on occasion up to 5% of the time.
**Working Conditions**
The associate is regularly required to apply manual dexterity, including hand/wrist flexibility, for computer keyboarding. The associate frequently is required to sit for extended periods of time, stand, walk, and reach with hands and arms. The associate is frequently required to hear and speak in order to use the telephone, make presentations and communicate with people in an office or virtual environment. The associate is occasionally required to sit and stoop, bend, kneel, or crouch. The associate must occasionally lift and/or move up to 15 pounds.
The associate will primarily work in a typical office environment or a remote home office. The noise level in the work environment is usually moderate. The associate will be required to use a computer, spreadsheets, data base management, email, video conferencing and the Internet. The associate is frequently required to use a calculator; fax, copy machine, and phone system. The associate must occasionally use media equipment such as an overhead projector, PowerPoint, and Microsoft Teams. Environment where pets are present.
**About Antech**
Antech is a leader in veterinary diagnostics, driven by our passion for innovation that delivers better animal health outcomes. Our products and services span 90+ reference laboratories around the globe; in-house diagnostic laboratory instruments and consumables, including rapid assay diagnostic products and digital cytology services; local and cloud-based data services; practice information management software and related software and support; veterinary imaging and technology; veterinary professional education and training; and board-certified specialist support services.
_Antech offers an industry competitive benefits package and continues to invest in and evolve benefits programs that meet the health, wellness and financial needs of our associates._
+ All Full-time associates are eligible for the following benefits and more:
+ Paid Time Off & Holidays
+ Medical, Dental, Vision (Multiple Plans Available)
+ Basic Life (Company Paid) & Supplemental Life
+ Short and Long Term Disability (Company Paid)
+ Flexible Spending Accounts/Health Savings Accounts
+ Paid Parental Leave
+ 401(k) with company match
+ Tuition/Continuing Education Reimbursement
+ Life Assistance Program
+ Pet Care Discounts
We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement, please see our Career page at Antech Careers (************************************************************** .
**Note to Search Firms/Agencies**
Antech Diagnostics, Inc. and its subsidiaries and affiliates (Antech) do not compensate search firms for unsolicited assistance unless they have a written search agreement with Antech and the requisition is position-specific. Any resumes, curriculum vitae, and other unsolicited assistance from search firms that do not have a written search agreement or position-specific requisition submitted to any Associate of Antech will be deemed the sole property of Antech and no fee will be paid in the event the candidate is hired by Antech.
IT System Administrator
Information Technology Specialist Job 42 miles from Fort Collins
JOB PURPOSE: At H3X, we are building the most advanced electric motors in the world for sustainable aviation, marine, industrial, and defense applications. At 12 kW/kg continuous, the HPDM family of integrated motor drives is a step change in electric propulsion technology and removes one of the main barriers blocking widespread proliferation of electric and hybrid aircraft. Our motors range in size from 30 kW to 30 MW, include integrated drives, and are 3X lighter than competitors' systems.
About the Role: As a System Administrator, you will be responsible for maintaining and supporting our organization's IT systems, ensuring their stability, security, and performance. You will have the opportunity to work with the latest technologies and tools, providing hands-on expertise in managing enterprise-level systems. The ideal candidate will have 3+ years of experience in system administration, with a strong background in Microsoft and on premises systems in a manufacturing environment.
RESPONSIBILITIES:
Administer and manage Microsoft Intune for device management and endpoint security.
Configure, monitor, and optimize Azure cloud infrastructure and services.
Implement, configure, and maintain Microsoft Defender to ensure enterprise security.
Develop and maintain APIs and webhooks to integrate various systems and applications.
Automate routine system tasks and workflows using scripting (e.g., PowerShell, Python).
Ensure up time and performance of manufacturing systems (ERP, MES, SCADA).
Manage IT support for manufacturing operations, resolving system and network issues.
Implement and monitor security policies to meet compliance standards (NIST, ITAR, ISO 27001).
Optimize network infrastructure (VLANs, firewalls, VPNs) and disaster recovery plans.
Maintain and integrate software solutions for manufacturing and enterprise applications.
Monitor system health and performance using tools like Azure Monitor and SIEM solutions.
Train employees and manufacturing staff in IT security and system best practices.
REQUIRED QUALIFICATIONS:
Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent experience).
3+ years of experience in system administration, IT operations, or DevOps.
Background in manufacturing, aerospace, or hardware engineering environments
Strong proficiency in Microsoft Intune, Azure Active Directory, and other Azure services.
Experience configuring and managing Microsoft Defender for enterprise security.
Hands-on experience with cloud infrastructure management (Azure, AWS, or GCP) and on-premises environments.
Scripting and automation skills in PowerShell, Python, or Bash.
Knowledge of system monitoring and troubleshooting using tools like Azure Monitor or SIEM solutions.
Understanding of networking concepts (DNS, DHCP, VPNs, firewalls) in a corporate environment.
Strong problem-solving skills and attention to detail.
Excellent communication and collaboration skills for cross-functional teamwork.
PREFERRED REQUIRMENTS:
Microsoft Certified: Azure Administrator Associate (AZ-104) or similar certifications.
Experience implementing Infrastructure as Code (IaC) using Terraform, CloudFormation, or similar tools.
Familiarity with server environments (Windows Server, Linux) and virtualization technologies.
Knowledge of cloud-native security tools and services.
Experience conducting security audits, backups, and disaster recovery planning.
Prior experience with enterprise IT system integrations and API/webhook automation.
COMPANY BENEFITS:
Employee equity incentive plan
Health insurance: medical, vision, dental, ST & LT disability, and life
Gym membership stipend (up to $60/month)
Epic or IKON Ski/Snowboard Pass (up to $869 provided)
Flexible hours (deliverable-based goals)
Flexible time off (just need manager approval)
Relocation package
Bi-weekly company events
401k program
COMPENSATION: $90,000-$150,000/year USD
THE COMPANY:
H3X Technologies is a U.S.-based manufacturer of electric motors for sustainable aviation, marine, industrial, and defense applications. They have developed a family of integrated motor drives that can scale in power from 30kW to 30MW with power densities as high as 12 kW/kg and best-in-class efficiency. This high performance is enabled by novel scalable core technology and proprietary manufacturing processes for motor stacking, winding, and assembly. The design, manufacturing, and testing of their products is done in-house at their headquarters in Louisville, Colorado.
H3X's world-class team is composed of experts from Tesla, SpaceX, GE Aviation, and Siemens with deep knowledge in electric machines, power electronics, material science, control systems, and advanced manufacturing. H3X takes pride in their multidisciplinary approach, relentless dedication, high capital efficiency, and Skunkworks-style execution.
H3X has raised over $20M with backing from top VC firms and strategic firms, including Lockheed Martin, Hanwha, Y Combinator, Cubit Capital, Metaplanet, TechNexus, and Liquid 2 Ventures.
H3X is poised to become the world's leading supplier of advanced electric motors by 2030 to drive deep decarbonization in aviation, marine, and heavy industrial applications and unlock next-generation electrified defense technology to strengthen national security.
H3X is an equal opportunity-affirmative action employer and considers all qualified applicants for employment based on business needs, job requirements and individual qualifications, without regard to race, color, religion, sex, age, disability, sexual orientation, gender identity or expression, marital status, past or present military service or any other status protected by the laws or regulations in the locations where we operate.
Facilities Fix It Specialist
Information Technology Specialist Job 39 miles from Fort Collins
Benefits:
Employee discounts
Flexible schedule
Wellness resources
Parental leave
We are seeking a skilled and reliable fix-it and maintenance specialist to join our restaurant group, supporting 13 locations with general maintenance, repairs, and upkeep. The ideal candidate will ensure our facilities are safe, functional, and visually appealing, allowing for an exceptional guest and staff experience.
Key Responsibilities
General Maintenance: Perform routine maintenance tasks, including moving equipment, plumbing, carpentry, and general repairs.
Repairs: Address minor repairs promptly, such as fixing furniture, equipment, doors, windows, and lighting.
Painting & Finishing: Touch up or repaint walls, furniture, and fixtures as needed.
Appliance & Equipment Maintenance: Ensure kitchen and dining equipment are functioning properly by troubleshooting and coordinating repairs.
Travel: Regular travel between locations within the region to address maintenance needs.
Qualifications
Proven experience as a Handyman, Maintenance Technician, or in a similar role.
Knowledge of electrical, plumbing, carpentry, and basic building systems.
Familiarity with restaurant equipment and kitchen systems is a plus.
Excellent problem-solving and troubleshooting skills.
Strong attention to detail and commitment to quality work.
Good communication and interpersonal skills.
Physical stamina to handle lifting, climbing, and other physical tasks.
Valid driver's license and reliable transportation.
Work Environment
Requires travel to multiple restaurant locations.
May involve working evenings and/or weekends.
Frequent exposure to kitchen environments, tools, and equipment.
Equal Opportunity Employer:Your sexual, religious and political preferences are of no concern to us. Your humanity, kindness and ability to do your job better than anyone on the planet is what we are concerned with.
Who we are: Big Red F is a collective of locally owned and fiercely independent restaurants and bars rooted in Boulder, Colorado.
Our Mission: We Serve Delicious and Memorable Hospitality - OUR HOSPITALITY IS EVERYTHING WE DO
Our Values: We are committed to the happiness of our guests, the success of our team, and the connection to our communities. Our Purpose: We are dedicated to creating outstanding memories and experiences for our guests around eating and drinking.
Compensation: $25.00 per hour
Big Red F is in the business of PEOPLE. The people we work with and the people we welcome into our restaurants everyday - be it our guests, delivery drivers or visitors that walk through our front or back doors. Our continued success and longevity is due to the many unique, funky, authentic, righteous, passionate, amazing, hummmm-ble, honest, hard-working and dedicated PEOPLE who have worked within our walls and under our roofs since 1994.
So you're curious about what it's like to carry that torch and continue this legacy? Whether you are with us for a season, a year, or become one of the many, many people who have been family for 10, 15 and 20 years and beyond, the collective commitment of our teams in these restaurants is crucial to our success. We will lead, teach, laugh, struggle, win, learn and grow together, always knowing that we are only as good as our PEOPLE choose to make us. Every time the doors are unlocked, we strive to make good on the promises we make to each other and every one of our guests, which are:
Great food and drinks.
Truly memorable, intelligent, gracious, well dressed hospitality.
Phenomenal, one of a kind, storied, respected and welcoming restaurant homes for our PEOPLE
Clean and spotless, well run and proud kitchens.
Charming and inviting, appropriately lit, well tuned and enjoyable dining rooms
IT Technician - Greeley, CO
Information Technology Specialist Job 21 miles from Fort Collins
ATTENTION MILITARY AFFILIATED JOB SEEKERS
- Our organization works with partner companies to source qualified talent for their open roles. The following position is available to
Veterans, Transitioning Military, National Guard and Reserve Members, Military Spouses, Wounded Warriors, and their Caregivers
. If you have the required skill set, education requirements, and experience, please click the submit button and follow the next steps. Unless specifically stated otherwise, this role is "On-Site" at the location detailed in the job post. Description
Compensation Range (Colorado only):
$24.00 - $26.00 Hourly
Any Employment Offers are Contingent Upon Successful Completion of the Following:
Verification of Work Authorization and Employment Eligibility
Substance Abuse Screening
Physical Exam (if applicable)
Background Checks for Badging/Security Clearances (if applicable)
About Hensel Phelps:
Founded in 1937, Hensel Phelps specializes in building development, construction and facility services in markets ranging from aviation to government, commercial, transportation, critical facilities, healthcare and transportation. Ranked #1 in aviation and #12 overall general contractor in 2021 by ENR, Hensel Phelps is one of the largest employee-owned general contractors in the country. Driven to deliver EXCELLENCE in all we do and supported by our core values of Ownership, Integrity, Builder, Diversity and Community-Hensel Phelps brings our clients' visions to life with a comprehensive approach that begins with innovative planning and extends throughout the life of the property.
Position Description:
The IT Technician's role is to provide technical support to end users (employees and partners) both in person and remote, configuration of new users, and line of business applications support in a help desk atmosphere. This includes diagnosing, installing, upgrading end-users' devices as well as troubleshooting and administering access to business applications. The IT Technician will utilize a ticket management system to manage activities in a timely and accurate fashion through to resolution.
Personal Attributes
Strong communication skills with an emphasis on customer service.
Strong problem-solving skills and ability to seek out technical solutions and be self-directed.
Ability to thrive in a fast paced, team environment.
Task-oriented with strong organizational skills.
Essential Duties:
Provide excellent customer experience to Hensel Phelps employees needing technology assistance.
Ensure all end-user incidents are fully documented and tracked to timely resolution in ServiceNow. Escalate incidents to different teams, communicate and follow defined SLAs.
Diagnose hardware issues quickly and communicate with vendors for warranty claims.
Full administrative and troubleshooting responsibilities on the Windows10 OS.
Support of desktop software such as Microsoft Office 365, Bluebeam (PDF), Autodesk (BIM), Vista (Accounting) and others.
Ability to support company applications on multiple browsers (Edge, Chrome, Firefox).
Provide basic remote network troubleshooting (Cisco NAM).
Enroll new devices in Intune MDM.
Run malware scans w/ Cisco AMP, configure MFA via Cisco Duo, track account activity on Exabeam.
Basic end-user administration: ADUC, Exchange, O365 Admin Center.
Execute basic CLI and PowerShell cmdlets for troubleshooting purposes.
Customer Service
Provide excellent customer experience to Hensel Phelps employees needing technology assistance.
Ensure all end-user incidents are fully documented and tracked to timely resolution in ServiceNow. Escalate incidents to different teams, communicate and follow defined SLAs.
Diagnose hardware issues quickly and communicate with vendors for warranty claims.
Full administrative and troubleshooting responsibilities on the Windows10 OS.
Support of desktop software such as Microsoft Office 365, Bluebeam (PDF), Autodesk (BIM), Vista (Accounting) and others.
Ability to support company applications on multiple browsers (Edge, Chrome, Firefox).
Provide basic remote network troubleshooting (Cisco NAM).
Enroll new devices in Intune MDM.
Run malware scans w/ Cisco AMP, configure MFA via Cisco Duo, track account activity on Exabeam.
Basic end-user administration: ADUC, Exchange, O365 Admin Center.
Execute basic CLI and PowerShell cmdlets for troubleshooting purposes.
Additional Qualifications/Responsibilities
Position Qualifications:
Formal Education & Certification
Some college or university credits in a related field and/or 2+ years equivalent work experience.
A two-year technical community college degree in computer science or MIS, preferred.
Knowledge & Experience
Some technical capabilities or customer service work experience, preferred.
Knowledge of Microsoft operating systems, Office 365 a plus.
Knowledge of variety of internet browsers a plus.
Some technical knowledge of hardware, including laptops and smart phones.
Some technical knowledge of Cisco security, network systems a plus.
Some technical knowledge of PC internal components, including memory and hard drives.
Hands-on hardware troubleshooting experience a plus.
Some technical knowledge of current protocols, operating systems, and standards a plus.
Able to read and understand technical manuals, procedural documentation, and original manufacturer guides.
Any IT-related certifications, preferred. Familiarity with ITIL/ITSM concepts and ticketing systems, preferred.
Technical writing ability to document resolutions in an end user facing knowledge base, preferred.
IT Systems Administrator
Information Technology Specialist Job 43 miles from Fort Collins
Full-time Description
Pilatus is hiring an IT Systems Administrator to join our team in Broomfield, CO. In this role, you will perform a variety of system support and network administration tasks including installing, maintaining, and monitoring the operation of the LAN network. A successful person in this position will troubleshoot, diagnosis, and repair/fix network servers, desktops, laptops, peripherals, and software applications.
Essential Duties/Responsibilities
Provides technical support to internal customers on hardware, network, and software issues via phone, e-mail, or in person (tier-II help desk)
Installs, sets up, upgrades, builds, maintains, secures, monitors, and troubleshoots:
Windows Servers, including Terminal Services, Microsoft Exchange, Microsoft SharePoint, Backup utilities, VMware, and other special application servers
Network components (wired and wireless), including routers, switches, access points, and network controllers
Desktops, laptops, and computer peripherals such as printers, copiers, and scanners
Cisco Unified Call Manager (VOIP) telephone system including voicemail, handsets, servers, switches, and softphones
Computer software: installs, evaluates compatibility and security compliance with existing hardware, software, and operating systems
Active Directory, including adding or updating user accounts and modifying security groups
Mobile devices such as Smart Phones and Tablets running Windows, Android, or IOS operating systems
Assists in maintaining security and data protection:
Protects Pilatus' intellectual assets by keeping information secure and confidential
Works with IT Security Analyst to protect and secure IT resources
Network protection on servers and workstations
Installs and updates required protective software, Anti-Virus, Anti-Spyware, and disk encryption
Evaluates and applies security updates on servers, workstations, laptops, and mobile devices
Leverages the use of Microsoft WSUS server to automate patches
Other Duties/Responsibilities
Updates job knowledge by participating in educational opportunities and reading professional publications
Evaluates and recommends new products to improve security, reliability, and performance of the environment
Documents system architecture, policies, procedures, configurations, and guides
Works with hardware and software vendors to accomplish critical tasks
Supports Pilatus aircraft documentation and interactive manuals, for both in-house and external users
Assists the IT Director with additional tasks and projects as required
Requirements
Skills/Qualifications
Bachelor's degree or equivalent combination of training and experience
2 - 4 years of experience in IT administration and support
Strong knowledge of Microsoft Operating Systems and Applications, including Windows clients, Windows Servers, and Office suites
LAN knowledge and maintenance (Cisco and/or Aruba Network Hardware experience a plus)
Experience with SharePoint workflows and forms preferred
Microsoft Azure/M365 experience preferred
Problem solving with strong quality focus
High level of customer service orientation to support users' immediate needs
Team-orientation with ability to work independently
Some after-hours work is required for system maintenance and upgrades
Ability to conform to new procedures, policies, and technology
What We Offer
11 paid holidays a year, plus 15 days of paid vacation time, and 6 days of paid sick/personal time to start with an increase to 20 days of paid vacation time after 5 years with Pilatus
90% of medical, dental, and vision premiums paid for single coverage and 80% for family coverage, averaging $9,600 annually
Monthly health savings account (HSA) contributions totaling $2,250 for single coverage and $3,000 for family coverage annually
401(k) retirement plan matching up to 6%
Life and long-term disability insurance premiums paid in full
Tuition assistance available annually after the first year
The salary range for this position is $71,829 - 90,856 per year depending on experience. Salary to be determined by the education, experience, knowledge, skills, and abilities of the applicant, internal equity, and alignment with market data.
Pilatus Business Aircraft Ltd was founded in Broomfield, Colorado in 1996. Pilatus' new 118,000 square foot facility is custom-designed to conduct aircraft interior and exterior completions for all PC-12 NGX and PC-24 aircraft delivering to North and South America. This new completions center consolidates the operations Pilatus has performed at the Rocky Mountain Metropolitan Airport for over 20 years.
With over 2,500 employees and about 150 apprentices at its headquarters in Stans, Switzerland and completion center in Broomfield, Colorado, the Pilatus family unites people from over 40 countries. We offer a secure, innovative, international, and sustainable work environment. Courage, vision, and outstanding performance have made us a strong company. Our culture is shaped by a high level of quality awareness, close customer relationships, and a high degree of employee commitment.
Pilatus Business Aircraft Ltd provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
To submit a paper application, please mail your resume to 12300 Pilatus Way, Broomfield, CO 80021 Attention: Human Resources. No walk-ins please. If personalized assistance is needed to complete an online application for this position, please email ********************************** with your request.
Salary Description $71,829 - 90,856 / Year
IT Intern
Information Technology Specialist Job 39 miles from Fort Collins
About Aurora Organic Dairy
Aurora Organic Dairy is a leading producer of organic milk and a manufacturer of organic dairy products in the United States. We are committed to sustainability, innovation, and delivering high-quality organic dairy products to consumers nationwide.
This position is located at our Corporate Headquarters in Boulder, CO. We offer a hybrid working in environment, 2 days working remote and 3 days in office.
The Opportunity
Are you an ambitious and tech-savvy student looking to gain hands-on experience in cutting-edge IT solutions? Do you want to work directly with a senior leader and make a tangible impact on how technology drives business efficiency?
Aurora Organic Dairy is seeking a Summer IT Intern to join our Information Technology team. This is not your typical internship-we are looking for an innovative thinker ready to dive into business process automation and generative AI (GenAI) solutions to transform how we operate. You will work directly with our Vice President of IT , gaining exposure to real-world challenges, learning from industry experts, and contributing to projects that will shape the future of our company's digital transformation.
What You'll Do
Business Process Automation: Learn and implement automation tools (e.g., Power Automate, UiPath, or other RPA solutions) to improve operational efficiency.
Generative AI Development: Experiment with and build GenAI-powered solutions , including content generation and AI-driven data ingestion processes.
Data & Systems Integration: Learn how to consume APIs, database-originating information and leverage cloud solutions to gain access to critical data used in automation and gen AI.
Cross-Functional Collaboration: Partner with various departments to develop solutions for automation and AI integration.
Hands-on Learning: Gain exposure to enterprise IT strategy , cybersecurity considerations, and modern cloud computing technologies.
What We're Looking For
Currently pursuing a bachelor's or master's degree at an Accredited University.
Passion for automation, AI, and digital transformation -with a strong desire to solve business challenges using technology .
Familiarity with low-code/no-code automation tools , Python, Power Automate, or similar platforms is a plus but not required.
Interest in AI models, large language models (LLMs), and natural language processing (NLP) .
Strong analytical skills, creativity, and a self-starter mindset.
Ability to communicate technical concepts to non-technical stakeholders.
Why Join Us?
Impactful Work: Contribute to projects that directly enhance business processes and decision-making.
Mentorship & Growth: Work one-on-one with the VP of IT and gain real-world IT leadership exposure.
Cutting-Edge Tech: Get hands-on experience with the latest tools in automation and AI .
Sustainability & Innovation: Be part of a company that values organic, responsible, and forward-thinking practices .
Networking & Career Development: Build relationships with IT and business leaders in the industry.
IT - System Administrator
Information Technology Specialist Job 39 miles from Fort Collins
FanCandy is seeking an experienced system administrator to join our team. The team goal is to provide highly efficient and low-downtime change management across a variety of large-scale customer facing services. The ideal candidate is a dedicated problem solver who can multitask and prioritize tasks in a fast-paced and demanding environment.
Responsibilities
Prepare and manage maintenance procedures for FanCandy games.
Coordinate and manage projects related to FanCandy games.
Troubleshoot faulty services and servers.
Work with vendors to replace defective hardware.
Work with development teams to maintain test environments.
Evaluate and / or recommend hardware and software purchases.
Share in off-hour / on-call duties.
Requirements
Exceptional skill at managing projects
Exceptional ability to troubleshoot issues
Strong interpersonal and communications skills
A good understanding of a Linux and Windows based operating systems, including system installation / configuration, file system concepts, resource monitoring, user administration, kernel tuning, package management, and process control / management
A good understanding of Linux and Windows network services--specifically the ability to install, configure, and troubleshoot TCP / IP-based services such as DHCP, DNS, SMTP, NFS, and LDAP
A good understanding of Microsoft Windows Server, networking, IIS, and SQL Server
A minimum of 1 year of system administration experience with an emphasis in managing customer-facing applications and services
Able to write purchase justifications, train users in complex topics, present to an internal audience, and interact positively with upper management
Willing and able to lift 75 lbs.
Familiar with sports and/or gaming
A passion for games
Pluses
Experience with asset management software
Experience with scripting languages
A degree in Information Technology, Computer Science or a related field
Deal Desk Specialist
Information Technology Specialist Job 41 miles from Fort Collins
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Deal Desk Specialist position supports the sales teams throughout the sales cycle and plays an integral role in maintaining corporate governance for sales transactions. The role is designed to help sales maximize revenues and gain approvals on sales transactions in the most efficient manner that supports organizational goals and meets customer needs.
**Essential Duties and Responsibilities** :
+ Ensure transactions are complete, accurate, compliant, and aligned with internal policies and business guidelines.
+ Act as Subject Matter Expert (SME) for quoting, pricing, deal flow, and order processing for the sales organization; provide guidance on business terms and conditions.
+ Provide guidance to sales organization on complex deal structures including high-value transactions during corporate review and approval.
+ Manage and own assigned Salesforce Quotes and Opportunities during approval process to ensure all fields are accurate to expedite the final booking process.
+ Work closely with all functional areas to identify, coordinate, structure, approve, and administer opportunities in a manner that aligns organizational goals with financial obligations, corporate governance and regulations.
+ Provide high level of communication, coordination, and support throughout the sales process ensuring accurate and timely transactions; working closely with colleagues in Finance and Sales to ensure sales transact quickly and efficiently during the approval process.
**Qualifications:**
+ At least 3 years of Deal Desk, Contracts, Sales or Sales Operations experience in software industry
+ Familiarity with accounting and software revenue recognition principles; experience with enterprise and complex deals a plus
+ Ability to embrace new technology, applications, and solutions quickly
+ Ability to work efficiently and collaboratively in a fast-paced environment
+ Experience with Salesforce modules and Microsoft tools
+ Committed to Rocket's core values of empathy, humanity, trust and love.
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-SD1
\#LI-Remote
The base salary range for this role is $62,800.00 - $78,500.00 /year. Exact compensation may vary based on skills, experience, and location.
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**What Rocket Software can offer you in USA:**
**Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)**
**Healthcare coverage options to fit you (and your family's) needs**
**Retirement savings, with matching contributions by Rocket Software**
**Life and disability coverage**
**Leadership and skills training opportunities**
**Two paid work days for off-site training**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Thousands of companies around the world depend on Rocket to solve their most challenging business problems by helping them run their critical infrastructure, business processes, and data, as well as extending the value of these assets to take advantage of cloud and mobile computing, advanced analytics, and other future innovations. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands interact with every day. At Rocket, software has always been about people-not just ones and zeroes. We're people solving problems for other people, and we strive to treat our customers, partners, and fellow Rocketeers with humanity. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts with 31 offices around the world.
IT Systems Administrator (ON-SITE ONLY)
Information Technology Specialist Job 24 miles from Fort Collins
Application Deadline: Accepted on an ongoing basis.
Founded in 1973, Sunrise Community Health is dedicated to delivering high quality, affordable healthcare to Weld, Larimer, and surrounding counties in northern Colorado. With exceptional providers and convenient locations, we support each patient's journey to wellness and are committed to our community's health and well-being.
IT Systems Administrator:
The IT Systems Administrator is responsible for the configuration, deployment, administration, and maintenance of Sunrise Community Health's technical infrastructure ensuring all systems operate securely and effectively. This role ensures seamless integration of hardware, software, and network systems while maintaining the highest standards of security and operational efficiency.
Position Summary:
With a Quality, Customer First, and Compassionate approach, The IT Systems Administrator will:
Oversee technical environment related to application systems and network infrastructure including new deployments, maintenance of systems, networks, security protocols, hardware/peripherals, and inventory. Manage the MSP- hosted and Microsoft cloud environments.
Assist IT Director with contract management and vendor relations.
Monitor the status of systems including local hardware, network infrastructure, and cloud environments.
Configure, maintain, and deploy o365 environment, MDM, SharePoint, Teams, Exchange, and telecommunications systems.
Monitor, enhance, and ensure compliance with industry standards and security protocols including SOC2, HIPAA, and PCI.
Ensure system specifications, inputs, outputs, and parameters for hardware and software are compatible with existing systems, promoting stability across technology platforms.
Test, troubleshoot, and modify complex information systems to ensure effective operation.
Coordinate systems administration tasks, assist with complex requests, and help manage the help desk alongside the IT Director.
Provide metrics for online response times, system availability, and performance against established KPI's.
Address complex technical issues, communicating status updates to the IT Director, third--party vendors and IT Team as necessary.
Act as a liaison with the MSP, help desk, and IT specialists to address departmental needs and training requirements for end users. Takes lead on more complex issues with MSP and other vendors.
Maintains phone systems for overall organizational efficiency and functionality.
Ability to shift between Tier I, Tier II, and Tier III responsibilities as needed.
Keep up to date on required system documentation, including changes/updates, inventory, and process files.
Schedule and participate in after-hour maintenance and rotating on call support for Saturday clinics.
Analyze, troubleshoot, and resolve complex issues promptly.
Minimum Qualifications:
Bachelor's Degree in Computer Science, Information Technology, or a related field from an accredited institution.
A minimum of 6 years' relevant experience, healthcare experience in a non-profit organization preferred.
Perks and Benefits:
At Sunrise, we pride ourselves in over 50 years of exceptional support to our community and employees. Sunrise is dedicated to guiding every employee towards professional growth and development by supporting them through training and tuition reimbursement. We value a healthy work life balance by providing generous paid time off. Employee opinions are valued, and we listen to employees through employee engagement surveys and the sharing of diverse ideas!
Sunrise Community Health offers a generous range of benefits.
Generous PTO and Leave Times:
Up to 8-weeks of Paid Time Off (to include Vacation, Personal, 12 observed Holiday, and Sick Leave)
Health, Medical, and Wellness Benefits:
Employee Assistance Program
Financial Benefits:
Competitive 401K Plan
Loan Forgiveness Programs*
Referral Bonus
Professional Development:
Tuition and Training Reimbursement
Agency Wide Training
Get Involved:
Employee Recognition Programs
* Providers can apply for the State or Federal loan repayment program.
Current immunizations are required to work at Sunrise Community Health and may vary dependent upon the position. Influenza (Flu) Vaccines are required for ALL staff. COVID vaccine is highly encouraged.
Sunrise Community Health is an Equal Opportunity Employer. We value a diverse, inclusive workforce that enriches our culture and our mission to provide affordable access to quality healthcare for all. Qualified applicants for employment will be considered without regard to an individual's race, color, sex, gender identity, gender expression, religion, age, national origin or ancestry, citizenship, physical or mental disability, medical condition, family care status, marital status, domestic partner status, sexual orientation, genetic information, military or veteran status, or any other basis protected by federal, state, or local laws. Accommodations are available for applicants with disabilities.
End-User Support Specialist
Information Technology Specialist Job 39 miles from Fort Collins
Job
We
are
seeking
a
skilled
and
customer
focused
End
User
Support
Specialist
to
provide
critical
technical
support
for
Berg
Hill
Greenleaf
Ruscittis
technology
infrastructure
The
ideal
candidate
will
be
the
first
point
of
contact
for
our
legal
professionals
and
staff
ensuring
smooth
and efficient technology operations in our dynamic law firm Key Responsibilities Provide first line technical support for all firm employees troubleshooting hardware software and network issues Respond to IT support tickets in a timely and professional manner with a focus on quick problem resolution Manage and maintain help desk ticketing system tracking and escalating issues as needed Perform remote and on site technical support for desktop computers laptops mobile devices and peripheral equipment Assist with software installations updates and configuration for legal specific software including case management and legal research tools Provide user training and create documentation for technology processes and common troubleshooting techniques Maintain inventory of technology equipment and assist with equipment procurement Support cybersecurity protocols including password resets and basic security awareness training Assist with basic network maintenance and connectivity issues Participate in periodic technology infrastructure upgrades and implementations Ensure compliance with legal industry data protection and confidentiality standards Work Arrangement 4 days in office at our Boulder headquarters 1 day per week working remotely Flexibility to adjust remote work day as needed to support firm operations Qualifications Required Associates degree in Information Technology Computer Science or related field 1 3 years of help desk or technical support experience preferably in a legal or professional services environment Strong troubleshooting and problem solving skills Excellent verbal and written communication skills Proficiency with Windows and Mac operating systems Experience with remote support tools and ticketing systems Strong customer service orientation Understanding of confidentiality and data protection requirements Ability to remain calm and professional under pressure Preferred Experience supporting legal technology environments Knowledge of legal specific software eg Prolaw NetDocuments LawToolBox Understanding of legal industry compliance and security standards Basic understanding of cybersecurity principles Experience with cloud services Microsoft 365 Technical Skills Windows and mac OS support Microsoft Office Suite Legal practice management software Remote desktop support tools Network troubleshooting Basic hardware repair and maintenance Familiarity with legal research platforms Working Conditions Primary location Berg Hill Greenleaf Ruscittis Boulder headquarters Some on call and after hours support may be required Occasional travel between firm locations Compensation Competitive salary commensurate with experience base range between 50000 60000 Comprehensive benefits package Professional development opportunities Collaborative and innovative work environment Generous paid time off 401k contributions paid parking Berg Hill Greenleaf Ruscitti LLP is an Equal Opportunity Employer
Help Desk Technician
Information Technology Specialist Job 39 miles from Fort Collins
Kelly Services is a Fortune 500 company headquartered in Troy, Michigan. We provide employment to more than 750,000 employees annually, with skills including office services, accounting, engineering, information technology, law, science, marketing, light industrial, education, and health care. Kelly Services is an equal opportunity employer.
Job Description
Provide support to end-users for PC, server or mainframe applications, and
hardware. Interact with network services, software systems engineering
and/or applications development to restore service and/or identify and
correct core problems.
Qualifications
Excellent communication and Customer Service skill
Knowledge of MS Operating Systems, MS Office, Hardware / Software,
Lotus Notes, Internet/Email
Remote Access or Remote Desktop experience preferred
Knowledge and experience with Active Directory helpful
Knowledge and experience with MS Exchange a plus
Knowledge and experience with VPN helpful
Previous experience using Citrix preferred
Professional work history with a willingness to learn
Additional Information
$12-15.46/hr DOE + Benefits
Immediately eligible for our optional Health Benefits, including Medical,
Dental, Vision, Prescription Drug Coverage, Short-Term Disability and
Group Life Insurance
Vacation and Holiday Pay
Access to our company Learning Center for training and career development
Weekly pay through our electronic pay programs (via direct deposit or pay
card)