Information Technology Manager Jobs in Raritan, NJ

Title: Account Manager / Lead Recruiter- IT Staffing Type: Fulltime Employvision is seeking an Account Manager / Lead Recruiter you will be responsible for managing and growing relationships with some of our existing clients and prospective customers for staffing services. Client Account Management Manage Profit & Loss for strategic accounts assigned, align team members to ensure high margins and timely delivery to satisfy customers. Generate new leads and approach leads for current accounts as well as new prospects Review, distribute, prioritize and fill job requirements received from clients Meet weekly and monthly team targets as well as individual targets in terms of number of placements and revenue goals Ensure all requisitions are assigned to right recruiters and suitable profiles are submitted to clients on time. Work on senior level client positions as a recruiter on as needed basis to fill priority roles Hold team members accountable so that requirements versus submissions ratio is strong Ensure that Submissions Vs. Interview, Interview Vs. Offers and Offers Vs. Starts ratio is consistently improving Vendor management - determine KPI/SLAs, set targets, manage vendors and ensure expectations are met Conduct well-prepared face-to-face meetings with decision-makers, asking appropriate questions to understand business needs and create value. Prioritize and gather comprehensive requirements, seeking feedback on our performance to ensure client satisfaction. Resolve any customer service issues promptly and effectively. Communicate account knowledge to team members through regular meetings. Manage and develop business partnerships with recruiters, reinforcing recruiting fundamentals, ensuring accountability, and providing consistent feedback. Qualifications/Skill required: Bachelor's degree 3+ years of experience working as Account Manager 3+ years of experience with working as a Recruiter 3+ years of Staffing, Consulting or Professional Services industry experience Proven experience in establishing, managing and growing customer relationships Excellent leadership and communication skills. Organized with ability to manage multiple priorities Location is New Jersey with ability to commute to Somerset, NJ area at least 3-4 days per week.

RED Global is searching for a Senior IT Project Manager for a long-term contracting role - The Senior IT Project Manager will be part of the Program Delivery and Business Analysis function, aligning to the IT-PMO guidance for the implementation of projects within the IT Organization. Individual will be responsible for overseeing complex projects, coordinating cross-functional teams, and ensuring successful delivery of business solutions ranging from Salesforce to SAP and the digital product suite. Responsibilities include: * Management of critical projects within strategic transformation project * Detailed project planning, estimating, delivery and issue management through implementation and support hand off * Risk and issue management * Stakeholder communications and expectation management * Aligning project goals with organizational objectives as needed * Strong leadership, technical understanding, and excellent communication skills are essential. * Experience in Agile methodologies and a proven track record of managing software development projects * Knowledge of Jira for project management within similar structure/tools a plus. Skills: 8+ years providing project management and managing all stakeholders and vendor relationships as needed * 4+ years experience with salesforce applications and implementation protocols 4+ years experience with ERP and Data Management applications and implementation protocols * 5+ years managing change across IT and Business stakeholders * Excellent verbal & written communications skills * Excellent Project Management, preferable agile methodology * Proven team player working within IT and across Business Subject Matter Preference given to: + Local candidates + Relevant certifications: PMP, Jira

ZS is a place where passion changes lives. As a management consulting and technology firm focused on improving life and how we live it, our most valuable asset is our people. Here you'll work side-by-side with a powerful collective of thinkers and experts shaping life-changing solutions for patients, caregivers, and consumers, worldwide. ZSers drive impact by bringing a client first mentality to each and every engagement. We partner collaboratively with our clients to develop custom solutions and technology products that create value and deliver company results across critical areas of their business. Bring your curiosity for learning; bold ideas; courage and passion to drive life-changing impact to ZS. Our most valuable asset is our people. At ZS we honor the visible and invisible elements of our identities, personal experiences and belief systems-the ones that comprise us as individuals, shape who we are and make us unique. We believe your personal interests, identities, and desire to learn are part of your success here. Learn more about our diversity, equity, and inclusion efforts and the networks ZS supports to assist our ZSers in cultivating community spaces, obtaining the resources they need to thrive, and sharing the messages they are passionate about. Business Technology ZS's Technology group focuses on scalable strategies, assets and accelerators that deliver to our clients enterprise-wide transformation via cutting-edge technology. We leverage digital and technology solutions to optimize business processes, enhance decision-making, and drive innovation. Our services include, but are not limited to, Digital and Technology advisory, Product and Platform development and Data, Analytics and AI implementation. What You'll Do Solution Architecture & Design: Lead the architecture, design, and implementation of scalable solutions using Power Apps, Power BI, Power Automate, Microsoft Copilot, and Azure AI Studio. Collaborate with clients to understand their business needs and translate them into technical specifications, particularly focusing on AI-driven automation and insights. Develop and integrate custom applications, intelligent dashboards, and automated workflows that incorporate AI capabilities to enhance decision-making and efficiency. Implementation & Development: Build and deploy advanced solutions using Power Apps, Power BI, Power Automate, and Azure AI Studio, ensuring seamless integration with existing systems. Develop and customize Copilot applications to provide tailored, AI-powered assistance within the client's workflows. Provide technical leadership and oversight during development and deployment phases, ensuring adherence to best practices. Client Engagement & Pre-Sales Support: Partner with sales teams to support pre-sales activities, including crafting proposals, presentations, and live demonstrations of Power Platform, Copilot, and Azure AI Studio solutions. Engage with clients to identify pain points and propose AI-driven solutions that leverage the Power Platform and Azure AI technologies. Assist in estimating project scope, timelines, and resources during the proposal process, particularly for AI-enabled solutions. Governance & Best Practices: Establish governance frameworks and best practices for the development, deployment, and management of Power Platform solutions, including AI and automation tools. Ensure that all solutions are secure, compliant, and aligned with industry standards, especially concerning AI ethics and data privacy. Mentor and guide junior developers and consultants on leveraging AI within the Power Platform ecosystem. Innovation and Continuous Improvement: Stay updated with the latest advancements in Power Platform, Microsoft Copilot, Copilot Studio, and Azure AI Studio, and proactively propose new solutions and optimizations to improve client outcomes. Contribute to ZS's internal knowledge base and best practice repositories, particularly in the context of AI and automation. Operations and Administration: Manage and optimize the operational aspects of Power Platform solutions, including performance tuning, scalability, and security. Oversee the deployment and lifecycle management of AI-powered tools and applications, ensuring smooth operation and integration with other systems. What You'll Bring 3+ years of experience in designing, developing, and implementing solutions using Microsoft Power Apps, Power BI, and Power Automate. Demonstrated experience with AI tools such as Microsoft Copilot, Copilot Studio, and Azure AI Studio, including the integration of AI capabilities into business processes. Proven track record in supporting pre-sales activities, including solution demonstrations and proposal development. Fluency in English is required. Technical Skills: Deep expertise in the Microsoft Power Platform, including Power Apps, Power BI, and Power Automate. Strong understanding of AI and machine learning concepts, particularly in the context of Microsoft Copilot and Azure AI Studio. Proficiency in Microsoft Azure services, data modeling, ETL processes, and API integrations. Knowledge of SharePoint, Dynamics 365, and other Microsoft ecosystem tools is a plus. Soft Skills: Excellent communication and presentation skills, with the ability to articulate complex technical concepts to non-technical stakeholders. Strong problem-solving abilities and a client-focused mindset. Ability to work independently and as part of a collaborative team. Certifications: Microsoft Certified: Power Platform Solution Architect Expert (preferred). Azure AI Engineer Associate or similar AI-related certifications (preferred). Any other relevant Microsoft certifications are a plus. Perks & Benefits: ZS offers a comprehensive total rewards package including health and well-being, financial planning, annual leave, personal growth and professional development. Our robust skills development programs, multiple career progression options and internal mobility paths and collaborative culture empowers you to thrive as an individual and global team member. We are committed to giving our employees a flexible and connected way of working. A flexible and connected ZS allows us to combine work from home and on-site presence at clients/ZS offices for the majority of our week. The magic of ZS culture and innovation thrives in both planned and spontaneous face-to-face connections. Travel: Travel is a requirement at ZS for client facing ZSers; business needs of your project and client are the priority. While some projects may be local, all client-facing ZSers should be prepared to travel as needed. Travel provides opportunities to strengthen client relationships, gain diverse experiences, and enhance professional growth by working in different environments and cultures. Considering applying? At ZS, we're building a diverse and inclusive company where people bring their passions to inspire life-changing impact and deliver better outcomes for all. We are most interested in finding the best candidate for the job and recognize the value that candidates with all backgrounds, including non-traditional ones, bring. If you are interested in joining us, we encourage you to apply even if you don't meet 100% of the requirements listed above. ZS is an equal opportunity employer and is committed to providing equal employment and advancement opportunities without regard to any class protected by applicable law. To Complete Your Application: Candidates must possess or be able to obtain work authorization for their intended country of employment. An on-line application, including a full set of transcripts (official or unofficial), is required to be considered. NO AGENCY CALLS, PLEASE. Find Out More At: ********** #J-18808-Ljbffr

Our client is seeking an experienced Technical Project Manager with a minimum of 9 years of project management expertise, overseeing large-scale IT initiatives. Key Responsibilities: Lead project execution, ensuring timelines, priorities, risks, and issues are effectively managed. Develop and maintain project plans, reports, and communication processes. Collaborate with stakeholders to define roles and responsibilities. Oversee resource planning and allocation. Evaluate and refine processes for both technical and management functions. Required Qualifications: At least 9 years of experience managing large software projects. Excellent communication skills to liaise with internal teams, vendors, and senior leadership. Strong analytical and problem-solving abilities, with proficiency in relevant software. Exceptional organizational and time management skills to drive projects across multiple teams. Familiarity with CI/CD platforms, with preferred experience in SonarQube Scanning.

Location/Schedule: Remote but expensed weekly travel onsite to respond to tickets coming in from different hospital sites across NJ Must Haves: 5 years IT Support experience Hardware Breakfix Software Troubleshooting and Installation Experience Supporting PCare, or a similar patient experience platform End User Training Skills Familiarity with Mobile Devices including Tablets Plus: Extensive PCare Experience Any Epic Certification (MyChart preferred) RWJBH is seeking a Digital Analyst to join their team to support PCare across the system. This resource will be responsible for the support and maintenance of the PCare platform, as well as user training as needed. They must have their own car and be comfortable traveling to hospitals and ambulatory locations throughout NJ.

Build real time/custom dashboard by collecting data from various monitoring tools like Solarwinds, Nagios and integrate modules of GAVel with the ITSM tools like ManageEngine, ServiceNow. Configure Cortana Intelligence suite that is driven by Azure, HDInsight & open-source technology to aggregate information from multiple sources to deliver predictive insights on DB. Analyze/redesign the process workflow and alter AI algorithm in Gavel Predictions module accordingly to reduce repeated incidence. Detecting Potential Failures with complex algorithms and operate within the policies and procedures of the organization in mitigation tasks. Manage and maintain big data, oracle, and SQL server DB activities to seamless data retrieval for dashboard. Analyze/configure RCA and event correlation feature of GAVel with data collected from multiple sub systems that includes OS system logs, application logs, database logs, network logs. Configure Big data platform for the operational analysis and data porting from Gavel to other reporting systems for dashboard. #J-18808-Ljbffr

Meta designs, builds, leases, and operates the most innovative and efficient data centers in the world. Locating, developing and managing this data center infrastructure the "right" way is synonymous with ensuring high uptime, capacity availability, flexibility and capital and operational cost efficiency. Facebook is seeking an experienced, organized, and collaborative Site Selection Manager to join the Data Center Site Selection team.A qualified Data Center Site Selection Manager candidate has extensive experience negotiating large, complex deals and an extensive knowledge of the legal agreements that accompany them. The Data Center Site Selection Manager has experience thinking both strategically and analytically, develop out-of-the box solutions and is expert at navigating the challenges that accompany leasing projects and portfolios of large magnitude. Domestic travel is required (50%+). **Required Skills:** Data Center Site Selection Manager Responsibilities: 1. Develop Meta's owned data center location strategy in assigned geography and manage the site selection effort for real estate, including partnering with teams focused on economic development incentives, energy and utilities, network connectivity, legal, policy, and financial considerations 2. Lead feasibility discussions and contract negotiations with service providers, property owners, economic development agencies, and utility companies 3. Negotiate letters of intent, land or building purchases, economic development incentives, water and sewer supply, and other site-specific agreements, support power negotiations 4. Partner with internal organizations including capacity planning, energy teams, data center design, construction, network engineering, legal, policy, communications and finance 5. Prepare project location recommendations and present to management for approval 6. Develop portfolio management metrics and tracking mechanisms and interact with external lease management companies 7. Maintain relationships with communities and service providers in support of Facebook's data center developments, monitor ongoing contractual commitments, and support the expansion of Facebook's existing data centers through the extension of existing agreements or the formation of new agreements **Minimum Qualifications:** Minimum Qualifications: 8. Bachelor's degree in Business, Civil Engineering, City Planning or related 9. 10+ years of experience in site selection and data center or other capital project or infrastructure development 10. Experience leading real estate negotiations including contract formation and contract negotiations 11. Experience at representing business interests to governments (state, county and local), utilities, potential suppliers, and other stakeholders 12. Experience managing large real estate development projects and coordinating with internal staff, consultants, vendors and external stakeholders 13. Experience communicating commercial, market and contractual details to all organizational levels 14. 2+ years of experience in Excel and PowerPoint and/or Keynote **Preferred Qualifications:** Preferred Qualifications: 15. Advanced technical degree, law degree or MBA 16. Experience in hyperscale data center site selection or leasing negotiations **Public Compensation:** $188,000/year to $256,000/year + bonus + equity + benefits **Industry:** Internet **Equal Opportunity:** Meta is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender, gender identity, gender expression, transgender status, sexual stereotypes, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. Meta participates in the E-Verify program in certain locations, as required by law. Please note that Meta may leverage artificial intelligence and machine learning technologies in connection with applications for employment. Meta is committed to providing reasonable accommodations for candidates with disabilities in our recruiting process. If you need any assistance or accommodations due to a disability, please let us know at accommodations-ext@fb.com.

Datavant is a data platform company and the world's leader in health data exchange. Our vision is that every healthcare decision is powered by the right data, at the right time, in the right format. Our platform is powered by the largest, most diverse health data network in the U.S., enabling data to be secure, accessible and usable to inform better health decisions. Datavant is trusted by the world's leading life sciences companies, government agencies, and those who deliver and pay for care. By joining Datavant today, you're stepping onto a high-performing, values-driven team. Together, we're rising to the challenge of tackling some of healthcare's most complex problems with technology-forward solutions. Datavanters bring a diversity of professional, educational and life experiences to realize our bold vision for healthcare. **What We're Looking For** We are seeking an experienced IT Director to lead the strategy, implementation, and management of our enterprise systems integration, connecting Oracle E-Business Suite (EBS), Coupa, NetSuite, and HighRadius. This role will oversee a team responsible for designing and maintaining a robust integration architecture, ensuring operational efficiency, data accuracy, and scalability across procurement, financials, and accounts receivable processes. The IT Director will drive the adoption of an Integration Platform as a Service (iPaaS), with a potential focus on MuleSoft, to unify these systems and support business objectives. **What You Will Do** + Develop and execute a comprehensive integration strategy for Oracle EBS, Coupa, NetSuite, and HighRadius, aligning with business goals such as cost optimization, process efficiency, and financial visibility. + Evaluate and recommend integration platforms (e.g., MuleSoft, Celigo, Workato, Oracle Integration Cloud) based on scalability, cost, and technical fit. + Lead the end-to-end integration process, from architecture design to deployment and ongoing optimization. + Oversee the configuration, maintenance, and performance of Oracle EBS (financials, inventory), Coupa (procurement), NetSuite (ERP/CRM), and HighRadius (AR automation). + Ensure real-time data synchronization and consistency across systems, defining the "source of truth" for key data elements (e.g., vendors, invoices, payments). + Direct the phased implementation of integrations (e.g., Coupa-NetSuite, NetSuite-Oracle, HighRadius tie-ins), ensuring minimal disruption to operations. + Leverage prebuilt connectors and APIs while overseeing custom development where necessary (e.g., HighRadius integration). + Monitor project timelines, budgets, and deliverables, reporting progress to senior leadership. **What a Typical Day Looks Like** In this role, you can expect to: + Manage a team of integration architects, developers, and system administrators, fostering a collaborative and innovative environment. + Provide technical guidance on API development, data mapping, and workflow automation. + Coordinate with external vendors and consultants (e.g., MuleSoft partners) as needed. + Establish monitoring tools and dashboards to track integration health, system performance, and data integrity. + Implement security protocols and compliance standards (e.g., SOC 2, SOX) across hybrid cloud and on-premises environments. + Drive continuous improvement by identifying bottlenecks and proposing enhancements. + Partner with finance, procurement, and operations leaders to understand requirements and deliver solutions that enhance user experience and business outcomes. + Communicate complex technical concepts to non-technical stakeholders, securing buy-in for initiatives. **What You Need to Succeed** + 10+ years in IT leadership, with 5+ years managing enterprise system integrations. + Proven track record of integrating ERP systems (e.g., Oracle EBS, NetSuite) with SaaS platforms (e.g., Coupa, HighRadius). + Hands-on experience with an iPaaS solution; MuleSoft expertise (Anypoint Platform, API-led connectivity) strongly preferred. + Prior success leading cross-functional teams and managing complex, multi-system projects. + Deep understanding of REST/SOAP APIs, data mapping, and ETL processes. + Familiarity with Oracle EBS, NetSuite SuiteTalk, Coupa APIs, and HighRadius workflows. + Knowledge of hybrid IT environments (on-premises and cloud). + Experience with monitoring tools and integration metrics (e.g., MuleSoft CloudHub, custom dashboards). **What Helps You Stand Out** + Strategic thinker with strong problem-solving and decision-making abilities. + Excellent communication skills, capable of bridging technical and business perspectives. + Leadership prowess to inspire and manage a high-performing IT team. + Experience with AI-driven tools (e.g., HighRadius) and procurement analytics (e.g., Coupa). + Prior work in industries like healthcare, finance, or tech with similar tech stacks. + Familiarity with alternative iPaaS platforms (MuleSoft, etc.) for comparative analysis. We are committed to building a diverse team of Datavanters who are all responsible for stewarding a high-performance culture in which all Datavanters belong and thrive. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. At Datavant our total rewards strategy powers a high-growth, high-performance, health technology company that rewards our employees for transforming health care through creating industry-defining data logistics products and services. The range posted is for a given job title, which can include multiple levels. Individual rates for the same job title may differ based on their level, responsibilities, skills, and experience for a specific job. This role is eligible for bonus/commission, and the range below is inclusive of those targets. The estimated total cash compensation range for this role is: $228,000-$288,000 USD The estimated base salary range (not including bonus/commission) for this role is: $190,000-$240,000 USD To ensure the safety of patients and staff, many of our clients require post-offer health screenings and proof and/or completion of various vaccinations such as the flu shot, Tdap, COVID-19, etc. Any requests to be exempted from these requirements will be reviewed by Datavant Human Resources and determined on a case-by-case basis. Depending on the state in which you will be working, exemptions may be available on the basis of disability, medical contraindications to the vaccine or any of its components, pregnancy or pregnancy-related medical conditions, and/or religion. This job is not eligible for employment sponsorship. Datavant is committed to a work environment free from job discrimination. We are proud to be an Equal Employment Opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, or other legally protected status. To learn more about our commitment, please review our EEO Commitment Statement here (************************************************** . Know Your Rights (*********************************************************************** , explore the resources available through the EEOC for more information regarding your legal rights and protections. In addition, Datavant does not and will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay. At the end of this application, you will find a set of voluntary demographic questions. If you choose to respond, your answers will be anonymous and will help us identify areas for improvement in our recruitment process. (We can only see aggregate responses, not individual ones. In fact, we aren't even able to see whether you've responded.) Responding is entirely optional and will not affect your application or hiring process in any way. Datavant is committed to working with and providing reasonable accommodations to individuals with physical and mental disabilities. If you need an accommodation while seeking employment, please contact us at *********************** . We will review your request for reasonable accommodation on a case-by-case basis. For more information about how we collect and use your data, please review our Privacy Policy (**************************************** .

GovCIO is currently hiring for an IT Operations Manager. **Responsibilities** + Creates models (statistical, visual, or simulated) to communicate observations and results + Identifies and addresses deficiencies, failures, and other triggers that cause operational issues with a client's operations + Must be able to justify and explain analysis with supportive evidence + Develops strategic solution in alignment to business objectives + Must be able to work in a team-oriented environment + Must be knowledgeable of advanced theories, principles, and analytical modeling methods **Qualifications** + Bachelor's with 5 - 8 years of IT Operations Management experience (or commensurate experience) + Clearance Required: Ability to maintain a Public Trust clearance **Company Overview** GovCIO is a team of transformers--people who are passionate about transforming government IT. Every day, we make a positive impact by delivering innovative IT services and solutions that improve how government agencies operate and serve our citizens. But we can't do it alone. We need great people to help us do great things - for our customers, our culture, and our ability to attract other great people. We are changing the face of government IT and building a workforce that fuels this mission. Are you ready to be a transformer? **We are an Equal Opportunity Employer.** All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, disability, or status as a protected veteran. EOE, including disability/vets. Posted Pay Range The posted pay range, if referenced, reflects the range expected for this position at the commencement of employment, however, base pay offered may vary depending on multiple individualized factors, including market location, job-related knowledge, skills, education, experience, and internal equity. The total compensation package for this position may also include other compensation elements, to be discussed during the hiring process. If hired, employee will be in an "at-will position" and the GovCIO reserves the right to modify base salary (as well as any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, GovCIO or individual department/team performance, and market factors. **Posted Salary Range** USD $77,000.00 - USD $77,000.00 /Yr. Submit a referral to this job (************************************************************************************************************************** **Location** _US-Remote_ **ID** _2025-5479_ **Category** _Information Technology_ **Position Type** _Full-Time_

Data-Core is currently in search of an experienced Information Technology Sales Manager - NY Government Sector. This role is integral to propelling the growth of our Information Technology Consulting business within the State of New York. The ideal candidate will be equipped with robust communication skills, an inherent talent for cultivating key contacts, and a high level of comfort operating within the realm of inside sales. A critical aspect of this role is efficiently ushering leads through the pipeline, which demands keen organizational finesse and attention to detail. Furthermore, the ability to juggle multiple projects and responsibilities simultaneously is essential. The scope of this role extends to overseeing a diverse range of stakeholders including clients, employees, and subcontractors. Responsibilities: Identifying and fostering strategic business relationships with a diverse range of clients spanning various industries. Collaborating closely with Team Leaders and Senior Management to identify potential client prospects. Taking a proactive role in generating new business opportunities aligned with our Company's overarching growth strategy. Targeting Senior Level Hiring Managers and IT leaders, effectively advocating for our Information Technology Services and acquiring new clients. The ideal candidate should possess: A track record of maintaining consistent sales growth by continuously establishing new accounts, positioning us as a strategic advisor capable of delivering actionable insights and pragmatic business solutions. A comprehensive grasp of our vision, strategic priorities, capabilities, and practice specialties. Proficiency in presenting our services, notably spotlighting our seasoned team of specialized recruiters and their proficiency in identifying and placing top-tier talent in the market. The ability to research, establish, and cultivate influential relationships with decision-makers at management and C-suite levels within client organizations. Skill in developing sales plans and strategies to meet the company's predetermined goals. A talent for managing the sales pipeline effectively, ensuring promising opportunities are nurtured to closure. The capacity to systematically track and record sales activity in our CRM system. Qualifications: 3-5+ years of relevant IT Services sales experience, emphasizing Information Technology Services, preferably in the managed services, cloud/software, or technology security services market. A bachelor's degree in business is required; possessing an MBA is preferred. Previous success in devising large-scale multisite recruitment strategies. A proven track record of consistently achieving or exceeding targets. Proficiency in negotiation, meeting customer service needs, and formulating effective sales plans. Competency in Microsoft PowerPoint, Word, and Excel. Demonstrated ability to manage multiple demands while maintaining flexibility. Strong initiative, sound judgment, and adept problem-solving skills. Excellent oral and written communication skills Documented expertise in the market. We are an equal opportunity employer.

The Faulkner Automotive Group is looking for an enthusiastic, self-motivated IT Director to join our team! Faulkner is a place you can establish a career and grow with the organization. We provide training to all our employees and offer continued growth opportunities for those that have excellent talent, energy, and ambition to succeed. Faulkner has won a combined 60+ Best Places to Work Awards. IT Director Benefits, include: - Top-tier benefits: Medical, Dental and Vision - 401k with company match - Paid time off & paid holidays - Employee discounts - Employee referral bonuses - Annual reviews and merit increases As the IT Director, you will oversee the strategic planning, organization, and execution of all IT operations across the company. The IT Director establishes and maintains the dealership's network environment, directories, and security protocols. In this role, you will manage the support and maintenance of existing applications while driving the development and implementation of innovative technical solutions. As the IT Director, you will actively participate in hardware and software evaluations and oversee the management of vendor contracts. You will make informed purchasing decisions based on bid pricing, ensuring accurate record-keeping and compliance throughout the process. To excel in this role, it is essential to stay updated on industry trends and ensure compliance with security measures and safeguards. Additionally, effectively communicating updates to IT policies and procedures. Strong interpersonal communication skills are essential, as you will be tasked with explaining technical concepts to both technical and non-technical managers and employees. You will also collaborate with various organizational leaders to build consensus on strategies and tactics. This position regularly requires up to 60% local travel. IT Director Requirements - Bachelor's degree in Computer Science, Computer Information Systems or related field - 8 plus years of IT experience - Supervisory experience preferred - Experience in implementing effective and innovative software development methodology About Faulkner The Faulkner Automotive Group is a family-owned and -operated automotive group serving Central and Southeastern Pennsylvania with the best vehicles and services. Our dealership group is composed of 30 dealership locations and 23 franchises, making us one of the largest family-run dealer groups in the country. Faulkner is an Equal Opportunity Employer and a Drug Free Workplace. Benefits

At VMSC, our IT infrastructure is vital to our 24/7 emergency services. We're seeking a hands-on IT Systems Administrator who will be directly responsible for maintaining and supporting our IT systems, ensuring our team is properly equipped to provide life-saving services to our communities. Why Join VMSC? At VMSC, our mission is: "Making a Difference: One day, One call, One Life at a Time." We envision a future where every life can be saved, touched, and transformed by our care through compassion, innovation, and professionalism. Our values define who we are: Loyalty: We are dedicated to our community and each other, ensuring everyone receives 100% of our commitment. Humanity: We take a community-first approach, recognizing that everyone deserves the care they were promised. Mercy: We believe in giving back to the community, focusing on self-sacrifice, and delivering care regardless of personal cost. By joining VMSC, you'll be part of a team that lives these values every day, making a tangible difference in people's lives. Systems Administration Directly manage Microsoft environments and Ubiquiti network systems. Hands-on maintenance of servers, networks, and hardware across all stations and vehicles. Establish and enforce IT standards to support seamless organizational growth. Collaborate with external vendors and service providers when necessary. Support the implementation of advanced medical technologies in line with our strategic objectives. Technical Support Oversee the IT ticketing system and personally provide support to end-users. Troubleshoot and resolve hardware, software, and network issues promptly. Assist with installing and managing radios and MDTs in vehicles. Provide timely after-hours support as needed, with clear expectations on availability. Ensure technology enhances our ability to deliver patient-centric care excellence. IT Planning and Coordination Participate in IT planning to support company growth and strategic objectives. Review IT expenses to ensure cost-effectiveness. Develop and maintain IT standards and documentation. Collaborate with departments to set IT goals and implement solutions. Provide training to staff on IT systems during orientation and as needed. Leverage data analytics and technology to drive decision-making and improve service delivery. Cybersecurity Support Implement cybersecurity protocols in collaboration with our partner At-Bay. Conduct routine security updates and assist directly with assessments. Support compliance efforts with HIPAA and other regulations. Ensure data security aligns with our commitment to patient care and confidentiality. Hands-On Role This position is solely responsible for the day-to-day IT operations. You will be the go-to person for all technical support needs-directly fixing computers, troubleshooting issues, and implementing IT solutions. You'll play a critical role in advancing our technological capabilities, supporting our strategic objectives of innovation and data-driven operations. The ideal candidate will be a self-driven, independent employee who recognizes tasks and projects that need attention and will take the initiative to facilitate project completion. Additionally, they have a vision for developing and improving the current IT infrastructure, work on continuous improvements, and execute the plan. Experience 2-3 years in hands-on IT support or systems administration. Experience with Microsoft environments and basic networking. Proven ability to independently troubleshoot and resolve technical issues. Familiarity with data analytics tools and technology integration is a plus. Required Certifications CompTIA A+ CompTIA Network+ Preferred Certifications (can be obtained after hire) CompTIA Security+ Microsoft 365 Fundamentals UniFi Certifications Technical Skills Basic knowledge of operating systems and network management. Experience with hardware maintenance and troubleshooting. Understanding of data management systems and analytics tools. Soft Skills Strong hands-on problem-solving abilities and attention to detail. Self-motivated with the ability to work independently. Excellent communication skills and ability to collaborate across departments. Alignment with our values of loyalty, humanity, and mercy. Willingness to provide after-hours support to our 24/7 operation during emergency IT issues as needed.

SpectraMedix is a leader in healthcare analytics, helping U.S. healthcare organizations achieve financial and clinical goals through actionable insights. We support progressive healthcare organizations in enhancing quality, reducing preventable utilization, and optimizing care management. Position Overview: The Director of Infrastructure & Security will lead and secure SpectraMedix's IT infrastructure, ensuring its scalability, reliability, and compliance with healthcare industry standards. This role demands a visionary leader with technical expertise and a strategic approach to infrastructure and security management. The Director will collaborate closely with executive leadership on infrastructure investments, enforce compliance with healthcare security regulations and IT best practices, and drive a security-first approach within the organization. The Director of Infrastructure & Security also serves in the role of Chief Information Security Officer (CISO). Job Description Infrastructure & IT Operations: Leading management of Azure cloud computing resources, co-located data center, and office sites' on-premises virtualized server platforms and networks, focusing on high performance, scalability, and cost optimization. Design and implement robust resiliency strategies, ensuring business continuity aligned with industry best practices to ensure client SLA compliance Manage relationships with vendors, negotiate contracts, and implement solutions to maximize infrastructure value. Direct the planning and execution of hardware and software upgrades, balancing innovation with cost control. Security & Compliance Management: Establish and enforce policies that protect infrastructure, sensitive data and maintain compliance with healthcare industry security regulations, frameworks and standards (HIPAA, HITRUST, SOC2, NIST). Conduct regular assessments, patch management, and vulnerability scans to mitigate risks in a budget-conscious manner. Lead efforts in preparing for external audits, managing information security incidents, and ensuring effective compliance with regulatory standards. Support initiatives to secure sensitive healthcare data in compliance with federal and state laws and client contracts. Conduct periodic independent risk assessments and manage third-party audits, such as for HIPAA compliance, SOC2, and HITRUST certification/recertification. Implement security procedures, ensure workforce awareness, and educate staff about security best practices and policies. Manage the selection and deployment of essential security applications and tools, such as Sophos Anti-malware, Qualys Penetration Testing, ManageEngine Log360, Application Manager, AD Audit Plus, and Endpoint Central, etc. to ensure comprehensive protection across infrastructure. Advise on security capabilities and lead practices for mitigation of vulnerabilities and emerging threats identified through internal scans, testing, and security agency bulletins (e.g., US CERT, CISA), ensuring proactive response to risks. Strategic IT Policy & Governance: Drive policies for infrastructure management, security frameworks, and system access, ensuring alignment with SpectraMedix's goals and industry best practices. Provide input on IT infrastructure investments, prioritizing scalable and cost-effective solutions that align with long-term organizational needs. Review records of information system activity, such as audit logs, access reports, and security incident tracking, ensuring continuous improvement. Leadership & Collaboration: Manage and mentor teams, including Network/System Engineers, Administrators and Security Analysts, fostering a culture of continuous improvement and technical excellence. Performs workforce management functions for Infrastructure & Security department, including setting departmental and individual objectives and key results, performance reviews, etc. Act as a key liaison, supporting IT and security initiatives with leadership, system/data owners, SaaS application managers, project managers, as well as client executives. Collaborates with Sales Team to define infrastructure and security requirements and estimated costs for proposals, RFPs and client SOWs and change requests. Oversee security policies, compliance programs, and collaborate with security champions across departments to cultivate a strong security culture within the organization. Support facility planning regarding physical security, disaster recovery, and infrastructure resilience planning for business continuity. Direct activities of IT security and ensure compliance with security standards and frameworks (NIST 800-53, SOC2, HITRUST). Qualifications Minimum of 10+ years in IT infrastructure and security management, preferably in healthcare IT or population health, with a strong record of managing cloud and on-premises infrastructure, regulatory compliance, and performance optimization. Proven experience in leading security compliance efforts (HIPAA, HITRUST, SOC2) and implementing disaster recovery and business continuity plans. Extensive knowledge of network and data security systems, including firewalls, encryption, and monitoring tools (e.g., FortiGate, ManageEngine). Advanced skills in systems and network administration (Windows Server, Linux), virtualization (Hyper-V, VMware), and hybrid cloud platforms (Azure preferred), with a focus on cost-effective, secure operations. Knowledgeable and experienced with cybersecurity practices, including incident response, vulnerability assessment, and threat mitigation. Strong understanding of federal and state healthcare data protection laws, with practical skills in audit readiness and compliance. Skilled in analyzing and enhancing IT security through risk assessments and external security audits. Educational Qualification: Bachelors or Masters in Computers / Information technology or related discipline Certifications: Certified Information Systems Security Professional (CISSP) or Certified Information Security Manager (CISM) IT Infrastructure Library (ITIL) certification for service management or similar certifications. Cloud certifications (e.g., Microsoft Certified: Azure Fundamentals AZ-900, or AZ-500 for security-focused roles). Additional Information ## Candidates for this role must have Product or B2B marketing experience in Healthcare IT domain, more preferably knowledge of HIPAA and HITRUST audits. Kindly exercise discretion when applying. ##

Smart IMS delivers IT solutions and services that create a sustainable competitive advantage for its clients across the world. The company was founded by business and technology experts with extensive backgrounds in designing, implementing, and managing large and complex IT projects at Fortune 500 companies. Smart IMS core portfolio includes IoT, Cloud and Digital Services, Enterprise Application Management & Development, Smart Advisory & Assessment Services, 24/7 Technical Support Services and SD WAN Services. Job Description We are actively seeking Business Development Managers to join our growing operations. You will be responsible for cultivating new client relationships and driving IT service sales. You will come along with a technical know-how in Information Technology and possess experience in Sales & Service Delivery Management. We are seeking individuals who can independently develop relationships, sell IT services, generate new leads, manage accounts, and leverage their expertise in the field. Qualifications Key Qualifications: A minimum of 7 years of past experience in Information Technology Professional Services. Demonstrate the ability to leverage current business relationships and cultivate new clients. Exhibit proficiency in negotiating contracts, partnerships, and successfully closing sales. Knowledge and know-how in Information Technology, in areas such as Application Development, Infrastructure Management, and IT Staffing, enabling effective crafting of necessary sales pitch to engage successful client discussions and for efficient delivery management. Experience in delivery management, ensuring the efficient and effective delivery of IT services to the existing and prospective clients. Ability to stay up to date on industry trends, emerging technologies, and changes in the IT landscape to provide informed recommendations to clients. Excellent verbal and written communication skills. Additional Information Key Responsibilities: Identify, prospect, and foster relationships with new client companies and partners. Experience in promoting and selling Smart IMS expertise and full range of IT services and Information Technology solutions to prospective clients, with the goal of establishing mutually beneficial partnerships. This entails showcasing our expertise, highlighting our competitive advantages, and tailoring our offerings to meet the specific needs and challenges of the companies. Collaborate with management to develop sales strategies aimed at maximizing account penetration. Build enduring, long-term business relationships with both existing and new clients. Generate leads and maintain sales pipeline through networking, attending industry events, and utilizing digital marketing strategies. Manage client accounts, ensuring their needs are met, and seeking opportunities to expand services or upsell and cross-cell additional solutions. Deliver proposals and presentations to potential clients, highlighting the value and benefits of the company's IT services. Negotiate contracts, service agreements, and partnerships with clients, ensuring mutually beneficial terms and conditions. Collaborate with internal teams, including technical experts, project managers, and marketing teams, to ensure seamless delivery of IT services and solutions

Hopewell, NJ IT/Technical resource who is familiar with networking and IT to draft documents and execute testing to validate the infrastructure (Network, Backup, Storage, VMWare, Active Directory, Remote Access).

Job Type: Full Time Background and Drug Screening required before onboarding Our client has an exciting opportunity for a Network Manager . The Network Manager, under minimal supervision, is accountable for the administration of network systems including strategy and planning, system development, design, implementation, monitoring and support of network infrastructure hardware and software solutions and services for all company locations and management of global Network Team. Responsibilities • Planning and Development, budgeting • Design and Implementation, vendor management • Network Monitoring and Administration • Information Security, Disaster Recovery, Change Control Management of Network and IT systems. • Documentation and Testing • Customer Support • Process Improvement Required Skills and Qualifications: • BS or BA degree in computer science or related field. • 8+ years of experience in network design, implementation, and management • 8+ years of experience supporting WAN/LAN/WLAN networks at an L3 level • 3+ years of experience in implementing and supporting SDN, SD-WAN, and Cloud (preferably Azure) technology • 3+ years of experience in implementing and supporting Fortinet firewall and suite of applications • 3+ years of experience in implementing and supporting Meraki (Switches and Wireless) or similar products • Expert level multi-vendor experience with routing and switching equipment from Cisco, Juniper • Expert level understanding of, and experience with, TCP/IP, IPv4/IPv6, IPVPN, IPSEC, BGP, EIGRP, OSPF • Expert level understanding of MPLS, VPN and telecommunications architectures. • Understanding of QoS implementation strategies and VOIP optimization, • Experience supporting and troubleshooting Wireless LAN Architecture. Familiarity with Aruba Wireless Networks a plus. • Experience with network management, diagnostic and monitoring tools such as, PRTG, Rancid • Ability to diagnose complex network problems, determine and remediate the root cause. In depth knowledge of layer 4 - 7 troubleshooting • Strong analytical and problem-solving skills related to networking, connectivity, and are essential. • Full understanding of the role of computer networking and Information Technology in a manufacturing organization. • Relevant expert level networking certifications (CCIE, JNCIE, etc) • Excellent communication skills including the ability to simply and effectively express complex technical concepts.

- Responsible for ensuring that weekly and monthly optimization the for the Bulk business is performed. As well as the monthly bulk demand planning process, that feeds the company's Resource Planning and S&OP process. - Lead the Business Process Excellence organization regional administrative team for RAS Supply, ensuring all transactional work is completed and the correct business processes are followed. Processes and transactions amount to $500 Million variable costs. - Manages the Demand Planner and Supply Chain Optimization Analyst, who are responsible for optimization and demand planning activities. - During contingency operations, provides analysis on Messer and competitive sources of supply to meet customers supply expectations at the lowest overall cost of supply - Development, use, and enhancement of demand forecasting and multiple optimization models, a mixed integer linear program with over a million variables and thousands of constraints that provides the foundation of S&OP process for US and Canada bulk plant network. - Act as a central point of contact for field related procurement activities, driving process improvements across supply back office activities, and enforcing standards, in support of the Bulk and Tonnage operations. - Identify and implement new technology-based applications which enhance the operational performance of the US and Canada operations organizations. Why Messer? Messer is the world's largest privately held industrial gases company and what we do matters because it is woven into every part of life, from the medical gases that patients rely on to the essential elements needed to safely and sustainably produce the goods our communities depend on. The true strength of Messer is our people-at every level and in every role. Join us and take pride in the impact you will make by providing solutions essential to our world and lives. Reach your highest potential at our stable, inclusive company with diverse opportunities in a growing industry, supported by people who care. Messer stands apart because we put what matters first, and you matter. Principal responsibilities: Network planning and investments: - Identify cost savings opportunities through use of Messer decision support tools, interactions with Supply Chain Managers, and data analysis from SAP and GOLD - Evaluate opportunities on an incremental, variable and full cost basis - Use Messer proprietary network optimization tools to analyze projects, as well as information supplied from GOLD and SAP; understand limitations of tools with volatile supply and demand conditions and uses appropriately to ensure accurate benefit forecasts are developed - Coordinates closely with the appropriate Supply Chain Planning manager when performing analyses as well as other members of Supply Chain Planning, Operations and Transport teams. - Supports analysis of new plant investments as part of product strategy development and implementation in US and Canada Optimization team: - Manages two direct reports for demand planning and supply chain optimization - Centrally manage US and Canada bulk ASU and CO2 network planning using Messer's short and medium-term optimization tools. - Identify gaps in execution relative to optimization plan and drive opportunities for improvement - Vendor management for optimization and bulk forecasting models. - Supports enhancement of existing optimization and demand planning models to perform better network analysis Business process excellence: - Manages eight direct reports - Provide operational leadership for the Business Process Excellence team in the Bulk/Tonnage organizations for US and Canada. - Drive process excellence and continuous improvement around all administrative activities for the operations' teams (SAP data entry, payroll, trip administration, procurement, Goods receipt and Accounts Payable, AP, Kofax, etc) - Ensure all business processes done by the administrative team maintain a high degree of quality - Monitor all inventories and goods receipts activities to identify any errors impacting the P&L and balance sheet - Lead the process of validating, reconciling and/or booking all inventories, production and power entries into SAP - Support the Operations tonnage invoicing process - Collaborate with systems teams including but not limited to SAP support, Distribution Systems, EAM and Accounts Payable to discuss and resolve systems challenges and ways to improve on current processes/ technology. - Drive standardization within the group and across the other regions - Train field Operations organization on proper work practices to ensure accurate business processes for back office data flows Systems Usage & Maintenance - Parcview, J5, Telemetry - TACT, Optimizer and potential new, future network optimization tools - Sales and Operations Planning including Demand Planning tools - SAP and GOLD - SAP Analytics Cloud for data visualization - Perform other duties as assigned. Required Skills: - Strong analytical skills and strong communication skills needed - Must be proficient in Microsoft Excel, Access and Power Point - Candidates must be able to serve a visible leadership position across operations organization - Candidates require strong collaborative, team building, and change management capabilities - Familiarity with production (including plant operations) and transport supply chain systems such as SAP, GOLD - Must have strong coaching skills - Must possess demonstrated experience continuously improving business processes for maximum efficiency. Basic Qualifications: - Bachelor's Degree in logistics, supply chain, business or engineering. - Minimum 7 years experience in industrial gases or related process industry with supply chain management experience - S.C.P., M.B.A. and six sigma certification are a plus About Messer: Messer's safety culture, commitment to providing dependable supply and innovative gas technology solutions help customers unlock opportunities to be safer, more sustainable, more productive and more efficient, so their business thrives. We nurture lasting, meaningful relationships with customers, our communities, and with one another. We offer comprehensive benefits and appreciable pay, with steady schedules and opportunities for ongoing training and career progression. We prioritize and invest in our people at every level of our organization - the dedication, knowledge, customer focus and entrepreneurial spirit of our employees is what make Messer refreshingly different. If you need assistance with the application or would like to request accommodation, call (877) 243-1030.

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website ************************ We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well. Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset. Job Description Prerequisites: · 10-15 year experience in corporate or internal communications required IT marketing experience preferred Experience providing communications planning and implementation for a matrixed, global IT organization · Experience sourcing images, developing artwork and developing logos · Pharmaceutical industry experience a plus Ability to deal effectively with all levels of an organization, from senior executives to entry-level team members · Ability to build effective personal networks to get things done with a minimum of resources · Excellent written and verbal communication skills are required · Ability to synthesize complex IT concepts and information for a non-IT audience Strong presentation and facilitation skills · Experience planning global, remote communication events such as town halls and managing related equipment · Experience with web design and content management · Experience with SharePoint Advanced proficiency with Word, PowerPoint, Outlook and Excel · Experience in Internet imaging sourcing and concept design · Strong knowledge of communications best practices Qualifications Summary: This position serves as the internal strategic and tactical communications lead for the Global Information Technology organization. Responsibilities will include, but are not limited to, the following: · Establish, maintain and evolve the communication framework within global IT organization Develop overall strategic communication plan in alignment with global IT strategies, goals and objectives · Manage and produce quarterly, global IT town hall meetings for Chief Information Officer, including logistics, agenda, content, on-site staffing and post-event measurement Manage and produce quarterly, functional town hall meetings for IT Senior Leadership Team (ITSLT) members, including logistics, agenda, content, on-site staffing and post-event measurement via surveys · Draft and review executive presentations for internal Client audiences and external industry audiences · Schedule and communicate executive meet and greet sessions (e.g., Breakfast with the CIO) · Review, edit and communicate annual Global IT goals and objectives in consultation with the Chief Information Officer Ensure strategic alignment of all executive communications · Review, draft and distribute all IT organizational announcements Facilitate bi-monthly IT New Hire Orientations with member of ITSLT for New Jersey sites · Update IT New Hire Orientation materials, as needed Manage content for and administer IT Homepage and IT-Only Homepage, including creation of new content and improvements to navigation; delivery monthly site statistics · Assist IT functions with launching sub-sites on the IT Homepages Provide content and design support for project and departmental Team Sites Develop and implement communications plans for strategic IT initiatives and projects Design branding for key projects and corporate initiatives with a strong IT component Draft, design and publish monthly Global IT Digest email for all Global IT staff · Draft, edit and review all communications from IT to the business/end users, including security alerts, maintenance outages, new service announcements · Produce videos to promote internal IT activities (e.g., engagement survey, spotlight sessions) or illustrate customer satisfaction · Review and publish Notices of Decision for Enterprise Architecture Plan and manage monthly technical briefing sessions for Enterprise Architecture Develops newsletters, posters and concepts for new communications · Design and manage surveys for internal IT audiences and key business partners · Design, manage and analyze Global IT employee engagement surveys, as needed Liaison with Corporate Communication on IT communications that have general business impact Manage the submission process for industry recognition opportunities (e.g., CIO 100, InformationWeek 500) · Provide miscellaneous communications planning and support, as needed (e.g., communications workshops, security summits, IT support events) Behavioral Competencies: · Detail-oriented Multi-tasker Able to deliver against aggressive deadlines · Able to think out of the box Builds relationships Fosters open communication on all levels of the organization Displays organizational savvy. Additional Information Regards Kushal kumar Contact: *************** *************** ext: 7941

Description for Internal Candidates The IT Service & Infrastructure Operations Delivery Manager is responsible for ensuring seamless IT service delivery across all infrastructure operations, providing leadership in incident and escalation management, and upholding high standards of support. This role oversees end-to-end support processes, monitors key performance indicators, and collaborates with cross-functional teams to drive continuous improvement in IT service delivery. The Manager will play a critical role in resolving escalations, enhancing operational efficiencies, and ensuring a robust, reliable IT infrastructure to support business needs. Essential Functions: IT Service Management Develop, implement, and maintain IT service management (ITSM) frameworks and processes, ensuring alignment with best practices and industry standards (e.g., ITIL). Manage and continuously improve service level agreements (SLAs), operational level agreements (OLAs), and key performance indicators (KPIs) to meet business requirements. Oversee IT change, incident, and problem management processes, ensuring consistent, effective responses to IT service needs and minimizing disruption. Process Improvement and Optimization Identify and implement best practices, automation, and process improvements to streamline infrastructure operations, reduce complexity, and enhance efficiency. Conduct root cause analysis on recurring issues, recommending, and executing process changes to address bottlenecks and improve infrastructure resilience. Standardize and document procedures for infrastructure management, creating clear and consistent processes that promote operational excellence. Infrastructure Operations Lead the daily operations of IT infrastructure, ensuring availability, stability, and scalability to support business objectives. Monitor system performance, conduct regular audits, and perform maintenance to ensure optimal infrastructure performance. Collaborate with engineering, security, and architecture teams to implement proactive measures for system improvements, resilience, and disaster recovery. Escalation ManagementAct is the primary escalation point for complex IT issues, coordinating resources and managing communication to ensure timely resolution. Develop and enforce escalation procedures, ensuring critical incidents are prioritized and handled efficiently. Conduct root cause analysis for recurring incidents and escalations, working with relevant teams to implement preventive measures. Support Delivery Management Oversee a multi-tiered support structure, ensuring efficient handling of all support requests and alignment with IT service delivery goals. Manage and mentor a team of support and operations professionals, establishing clear roles, responsibilities, and performance standards. Implement continuous improvement initiatives to enhance support efficiency, response times, and user satisfaction. Provide detailed reports on support operations performance, including ticket volumes, resolution times, and satisfaction levels. Project Management and Process Innovation Lead infrastructure improvement projects, coordinating cross-functional teams to achieve strategic objectives on time and within budget. Identify opportunities to introduce automation and self-service solutions that enhance infrastructure efficiency and empower users. Stay current with emerging technologies and industry trends, recommending innovative solutions to enhance the organization's infrastructure and service delivery. Business Continuity and Disaster Recovery Develop, implement, and test disaster recovery and business continuity plans for critical IT systems. Ensure regular backups and redundancy mechanisms are in place to safeguard data integrity. Additional Responsibilities: Motivating staff and creating a space where they can ask questions and voice their concerns. Learns fundamental operations of commonly used software, hardware, and other equipment. Adheres to all confidentiality rules and policies. Follow all company and department policies and rules. Ensures that all problems are logged, resolved/assigned for resolution, prioritized and tracked, and communicated appropriately. Works additional hours per business needs. Other duties as assigned. Education: Bachelor's Degree (BA/BS) Information Technology, Computer Science, or related field - Required Experience: 7 years or more of IT experience or knowledge 3 years or more in IT Service Management 2 years or more in Experienced in training, instructing and/or mentoring 2 years or more in Professional training or certification in Technical Training or instructing Skills: Clearly and effectively communicate with customers both in writing and verbally. - Advanced Maintains a high degree of professionalism while delivering outstanding Customer Service. - Advanced Must be available over the company provided phone during off-hours - Advanced Managing changes with the IT environment - Intermediate *FOR LABORATORY IT PERSONNEL ONLY* Knowledge of 21CFR Part 11, Data Integrity, Good Manufacturing Practices (cGMP), Good Documentation Practices (cGDP) and other regulatory requirements - Intermediate Specialized Knowledge: Experience: Proven experience managing escalations, incident response, and IT infrastructure in a fast-paced environment. Background in working with ITSM tools (e.g., ServiceNow, JIRA Service Desk) and infrastructure monitoring tools. Technical Skills: Strong understanding of IT infrastructure components, including servers, storage, networks, and cloud technologies. Familiarity with ITIL processes and frameworks and their application in a business environment. Proficient in data analysis for monitoring performance metrics and reporting. Soft Skills: Exceptional problem-solving, organizational, and communication skills. Ability to lead cross-functional teams under pressure and handle escalations with a solutions-oriented approach. Strong customer service focuses on continuous improvement. Licenses: PMP -1 1/2 Yrs-Preferred