Information Technology Manager Jobs in Ocoee, FL

Entertainment Retail Enterprises (ERE) is a leading Design, Manufacturing, Distribution and E-commerce company partnering with some of the most iconic brands and retailers in the world including Disney, Ford Motor Company, Thorogood USA, Amazon, M&M's and Krispy Kreme. Company owned brands include Legendary Whitetails, a rapidly growing outdoor lifestyle brand providing best-in-class apparel and accessories. For over 25 years, ERE has provided a reliable, fast-moving, and fun environment for our employees. We have recently expanded our brand portfolio and are recruiting additional talent with proven success in E-commerce. We offer competitive pay, generous benefits, and the opportunity to grow in your career. If you have a positive attitude and want to become part of our dedicated team, come join us! As a Programmer Analyst, you will be involved with Application Support, Integration Management, Requirements Analysis, Testing, and Implementation. The position requires strong analytical, technical, and process support within the IT group to ensure the security of applications and computer systems. Duties and Responsibilities This list of duties and responsibilities is not all-inclusive and may be expanded to include other duties and responsibilities. Relevant experience in all areas is not a requirement. Manage and code integration points between e-commerce solutions, Order Management Systems, Financial Systems, Demand Planning Systems, and Product Lifecycle Management. Script and HTML into eCommerce Solution. Work with Business staff on requirements gathering, analysis, and documentation. Analyze problems, determine approaches, compile and analyze data, and prepare reports/recommendations. Knowledge, Skills, and Abilities Bachelor's degree in computer science, Management Information Systems, Information Technology, or related field and/or equivalent work experience. Knowledge in programming with proficiency in languages like C#/.Net, and JavaScript. Familiarity in building and integrating REST APIs in production environments. Familiarity with Oracle NetSuite's SuiteScript, JSON, XML data formats, and Visual Studio IDE. Understanding of Relational Database design and ability to write SQL. Excellent critical thinking: able to use logic and reasoning to identify the strengths and weaknesses of alternative solutions. High level of patience and interpersonal skills with the ability to communicate effectively with end users. Outstanding verbal and written communication skills, and the ability to effectively and concisely present information. Working with internal clients to help define best practices for various business lines. Ability to work on multiple in-process tasks simultaneously, set appropriate priorities, and accomplish assignments in a thorough and timely fashion. Ability to multi-task in a fast-paced, ever-changing environment, and work as part of a team Proven ability to think critically, solve problems, analyze needs, change technology, and offer solutions. Ability to work on-site. Website URLs ************************************ ****************************** ***************************** Benefits Summary Competitive salary of $60,000 to $70,000 401(k) w/ Company Match Health Insurance Vison/Dental/Life Insurance at reduced group rates 10 PTO days to start Paid Holidays Why Work in Greater Orlando? Florida has no state income tax! Proximity to Disney World, Universal, and SeaWorld If you love the beach, it's 90 minutes to the Atlantic or Gulf of Mexico No snow! Warm weather almost year-round

Jr. Mobile Device Support for Technical End User Support Responsibilities: Directly engage with end users in the region to communicate IT environment changes and their impact. Collaborate with vendors on service contracts to provide optimal solutions for customers. Troubleshoot mobile devices and applications. Develop user guides and instructions for specific application configurations and setup. Assist customers with updates and upgrades to mobile devices. Document and update all new and existing processes and procedures to ensure clarity for coworkers. Gain a comprehensive understanding of IT separation activities, timelines, technical issues, and solutions in a dynamic environment. Support change-release processes for IT system implementations. Key Requirements: Must be organized, self-motivated, and capable of addressing and resolving complex issues. Ability to take direction and switch quickly between tasks. Seek advice and guidance from management or team members for non-routine or complex problems. Strong communication skills with all levels of the organization, from senior management to individual contributors. Experience & Qualifications: Education or training in Management Information Systems, Computer Science, or related fields required. Excellent written and oral communication skills, including presentation skills. Experience with iOS platforms is preferred. Familiarity with MS Office 365 and related applications is desired. Knowledge of Cyber Security concepts is a plus.

Are you ready to lead and innovate in a dynamic IT environment? Join our team as an Information Technology Systems Manager and be at the forefront of driving secure, efficient, and cutting-edge IT solutions that empower our business. We're looking for a strategic leader with deep expertise in IT infrastructure, cybersecurity, and cross-domain security to play a key role in shaping the future of our technology landscape. Why Join Us? Impact: You'll be a key player in managing and transforming our IT systems, with the ability to drive high-impact projects that align with company goals. Innovation: Work closely with senior leadership to implement new technologies and security frameworks. Collaboration: Be a part of a highly skilled team, working together to build resilient and secure IT environments. Growth Opportunities: Advance your career through hands-on experience with the latest IT infrastructure and cybersecurity standards, while supporting initiatives like CMMC and ISO 27001 certifications. What You'll Do: Partner with our corporate HQ to ensure seamless IT services Lead day-to-day operations, resolving IT infrastructure, network, and system challenges. Manage the organization's complete IT infrastructure, ensuring robust security and efficiency. Develop and implement innovative solutions that increase productivity and enhance security across the company. Drive key initiatives toward CMMC and ISO 27001 certifications, ensuring full compliance. Design and implement security policies that meet regulatory requirements. Collaborate with corporate teams to maintain network continuity and secure infrastructure across time zones. What We're Looking For: Experience: Proven track record of managing IT departments and enterprise-level operations. Cybersecurity Expertise: Knowledge of NIST, DIAD, and ICD guidance, with hands-on experience in cybersecurity incidents, remediation, and compliance. Certifications: Strong background in achieving and maintaining ISO 27001 certification and CMMC compliance. Technical Leadership: Experience designing IT architectures and networks in secure environments and leading IT support teams. Security Focus: Familiarity with network security, RMF, cross-domain solutions, and COMSEC. Problem Solving: Ability to troubleshoot physical layer issues (workstations, printers, etc.). Visionary Thinking: A forward-thinking leader with the ability to architect long-term IT strategies that align with business objectives. Certifications: Must hold a current IAT Level III certification. What We Offer: Competitive Salary and Benefits Career Development: Opportunities to grow with ongoing training and certifications. Collaborative Culture: Work with a team that values innovation, integrity, and collaboration. HCRC is a consulting firm that specializes in resource management capabilities that are utilized in all federal organizations. Our consultants have in-depth training and work experience in Department of Defense and other federal entities which includes the Intelligence Community. We have subject matter experts in all source analysis, mission support services, and information technology. Our services are structured to address everything from major strategic issues to more basic problems effecting everyday business practices. No matter the requirement it is our commitment to deliver objective, informed, and actionable plans to assist your organization.

Skanska is searching for a dynamic ERP Manager and values its team. We are proud to share our culture of diversity and inclusion. Our work makes a clear contribution to society and the environment around us. We build in many different verticals. (******************************************************** Whether we are building schools to provide inspiring spaces for learning, roads to connect communities, or hospitals to care for patients, it all contributes to our purpose - we build for a better society. Skanska's values -Be Better Together, Act Ethically and Transparently, Commit to Customer, and Care for Life-are deeply engrained in how we work, which is why our values support and drive our D&I efforts. As the Manager of ERP Systems, you lead a team of technical workers who operate and run the ERP technologies. The ERP manager acts as a subject matter expert for the team providing guidance for all team projects, serving as an internal escalation path for the team's high-impact escalations, continuously improving the team's operations, and ensuring consistent progress toward the team's long-term objectives. This is a working management role, must be willing to help support ERP systems. The ERP Manager is responsible for presenting clear guidance and strategy to executives and steering committees while maintaining and strengthening the relationships with IT stakeholders and business leaders. Other key responsibilities are managing relationships with the team's vendors and overseeing the team's budget. **ERP Manager Required Qualifications:** + 10+ years of experience managing support or IT teams + 10+ years of experience supporting and continuously improving an organization's ERP Systems + 2+ years of experience negotiating with vendors and ensuring we are maximizing the work and quality received + 2+ years of experience with Oracle JD Edwards financials, including accounts payable, accounts receivable, general ledger accounting, expenses, fixed assets, equipment management, real estate, and associated system configurations. + 2+ years of experience working with job cost in construction and development, including knowledge of time and materials billing, change management, and forecasting. + 2+ years of experience working with Hyland OnBase, Prophix, Hyperion, QSoftware, and Data Access Studio (DAS). + Understanding of HR, benefits, compliance, and payroll practices, processes, and technologies. + Bachelor's Degree - or 8 years equivalent experience plus a minimum of 7 years prior relevant experience. **Our** Investment (************************************************ **in you:** + We believe that Benefits (********************************************************************** should connect you to the support you need when it matters most, and should help you care for those who matter most. That's why we provide an array of options (including medical, dental, and vision insurance plans), expert guidance, and always-on tools, that are personalized to meet the needs of your reality - to help support you physically, financially, and emotionally through the big milestones and in your everyday life. Please visit the compensation and Benefits (********************************************************************** summary on our careers site for more details. + As a Skanska community, our values ground us, and our diversity of experience propels us forward. No matter what your career stage, there's a place for you to thrive here and partner with us in shaping how our world lives, moves, and connects. + At Skanska, we Care for Life. And we're committed to supporting your whole health and peace of mind through inclusive and personalized total rewards. + We're committed to your success by developing you in your role and supporting your career growth + Compensation and financial well-being (********************************************************************** - Competitive base salary, excellent bonus program, 401k, & Employee ownership program. **Come work with us and join a winning team!** **Salary Low** USD $128,200.00/Yr. **Salary High** USD $175,000.00/Yr. **Background Check Required** Skanska is an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion or creed, sex, sexual orientation, gender identity, national origin or citizenship status, disability, status as a protected veteran, or any other protected characteristics under federal, state, or local law. Skanska Equal Employment Opportunity Skanska uses knowledge & foresight to shape the way people live, work, and connect. More than 135 years in the making, we're one of the world's largest development and construction companies. We operate in select markets throughout the Nordics, Europe and the United States. Skanska in the U.S. is headquartered in New York City with 29 offices around the country. In 2022, construction in the U.S. generated $6.9 billion in revenue, and as a developer in the U.S., Skanska has invested a total of $3.5 billion in commercial and multi-family projects. Together with our customers and the collective expertise of our 6,500+ teammates in the U.S. and 27,000+ globally, we create innovative and sustainable solutions that support healthy living beyond our lifetime. Skanska's Applicant Privacy Policy for California Residents (****************************************************************************************************************** **Search Firm and Employment Agency Disclaimer** _Search Firm and Employment Agency Disclaimer Skanska USA Human Resources ("Skanska HR") provides HR services to the Skanska business units within the U.S.A. including Skanska USA Civil Inc., Skanska USA Building Inc., Skanska USA Commercial Development Inc. and Skanska Infrastructure Development Inc. (collectively "Skanska USA"). As such, Skanska HR is the sole authorized representative of Skanska USA to execute any agreements with search firms, employment agencies or any employment vendor ("Vendor"). As a condition precedent to any entitlement for payment, a Vendor shall have both (1) Skanska USA Placement Agreement, and (2) an Engagement Job Order executed by an authorized Skanska HR representative. Absent the properly executed documents, Skanska HR shall have no obligation to make payment to the Vendor. Verbal or written communications from any employee of Skanska USA business units shall not be considered binding obligations. All resumes whether unsolicited or solicited shall be considered property of Skanska HR._

"We create happiness." That's our motto at Walt Disney Parks and Resorts! And it permeates everything we do. At Disney, you'll help encourage that magic by enabling our teams to push the limits and build the never-before-seen! Are you ready to join this team and make an impact?" The primary role of the Building Information Modeling (BIM) Technical Specialist is to manage the BIM process for a varying scale project portfolio in a multi-discipline Architectural and Engineering (A/E) design management and sustainment environment. You will seek out and resolve issues through close interaction with other team members, with other departments within Disney, including Disney IT and other lines of business, and external collaborators and vendors. You will provide technical support to team members from multiple disciplines to allow them to use the technology required for their work and to allow them to perform their roles. This position reports to the manager of Project Design Support, Facilities Asset Management. What You Will Do * General Support for BIM and Computer-Aided Design (CAD) implementation for Project Portfolio and Sustainment Tasks. * Work with Consultants and Sub-consultants to assure that they have implemented the most current BIM/CAD standards. * Maintain Revit and AutoCAD template files to align with Company and industry standards. * Coordination of access rights to server and cloud-based data sources, auditing access on a quarterly basis. * Support the digital document archive and retrieval for projects. * Manage BIM/CAD project setup using Company project templates, workspaces, and libraries * Enforce company drafting and modeling standards and procedures on applicable projects. * Provide production BIM/CAD support to Architects and Engineers to meet project and sustainment needs, including creation of content, creation of parameters, and support of interoperability workflows. * Collaborate with partners across the Company on BIM implementation and enforcement, including design, construction, technology, legal, security and procurement teams. * Evaluate new BIM related software and technologies to support efficiency in production following Company security and legal standards and provide feedback with partner organizations. * Assist projects with DWG, RVT, IFC, and PDF file auditing and packaging for project turnover. Required Qualifications & Skills * Familiarity with implementing standards on Revit based workflows for projects of a variety of scales. * Familiarity with implementing CAD standards in AutoCAD (Architecture, MEP, Mechanical, Electrical or regular AutoCAD) and Civil 3D. * Knowledge of model coordination and clash detection tools, workflows and procedures. * Experience with Bluebeam Revu and Studio Sessions for collaboration. Preferred Qualifications * Basic knowledge of Geospatial Information Systems (GIS). * Basic knowledge of RIB (Formerly BSD) SpecLink/SpecLink Cloud. * Knowledge/Experience in the use of Rhino, Maya, SketchUp or other 3D modeling software for design and construction purposes. * Understanding of BIM Models' role in Building Lifecycle Management. * Experience in using BIM 360/Autodesk Construction Cloud. Required Education * 4-Year Bachelor's or Arts or Sciences in Architecture, Engineering, Construction Management or related field from and accredited college or university program Additional Information Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at **************************************** #DXFOS #DXMEDIA #LI_EB1 About Walt Disney World Resort: Since opening in 1971, Walt Disney World Resort has played an important role in many childhood and family memories. Today, hundreds of millions of guests from around the globe visit this magical place to enjoy a Disney vacation. Through a combination of creativity, innovation and technology, the resort immerses guests in classic Disney tales and new kinds of family entertainment. Drawing from a rich heritage of storytelling, Walt Disney World Resort cast members bring Disney magic to life through unmatched attention to detail and superior guest service. About The Walt Disney Company: The Walt Disney Company, together with its subsidiaries and affiliates, is a leading diversified international family entertainment and media enterprise that includes three core business segments: Disney Entertainment, ESPN, and Disney Experiences. From humble beginnings as a cartoon studio in the 1920s to its preeminent name in the entertainment industry today, Disney proudly continues its legacy of creating world-class stories and experiences for every member of the family. Disney's stories, characters and experiences reach consumers and guests from every corner of the globe. With operations in more than 40 countries, our employees and cast members work together to create entertainment experiences that are both universally and locally cherished. This position is with Walt Disney Parks and Resorts U.S., Inc., which is part of a business we call Walt Disney World Resort. Walt Disney Parks and Resorts U.S., Inc. is an equal opportunity employer. Applicants will receive consideration for employment without regard to race, religion, color, sex, sexual orientation, gender, gender identity, gender expression, national origin, ancestry, age, marital status, military or veteran status, medical condition, genetic information or disability, or any other basis prohibited by federal, state or local law. Disney champions a business environment where ideas and decisions from all people help us grow, innovate, create the best stories and be relevant in a constantly evolving world. Apply Now Apply Later Current Employees Apply via My Disney Career Explore Location

We're looking for an individual who will manage a team of technical support personnel while contributing to the day to day support tasks. In addition to an internal team, this role will work with IT leadership. This position will direct the work of others on the Tech Support Team in a lead capacity and will conduct performance reviews Responsible for creating a positive customer support experience and building strong relationships through communication, problem understanding, and timely resolutions Prioritize, schedule, and assign service requests Ability to see opportunities for improvement, take ownership and closely work with IT leadership and business partners to drive product and process improvement Identify reoccurring technical issues and propose solutions based on root cause analysis Mentor and coach the Tech Support Team's productivity, encouraging and enhancing critical thinking and problem solving Support users by providing escalated desktop support for incidents and service requests by providing troubleshooting and training Define and manage Service Level Agreements on service request response and resolution in accordance with business need Perform end-user satisfaction surveys and develop action plans to address areas needing improvement Organize, coordinate and lead one-time or recurring projects and tasks within the scope of the Tech Support Team. (e.g. software deployments/upgrades, employee moves) Track and analyze service request trends to identify areas of improvement, efficiencies, and automation Oversee development and communication of usage guides and FAQs Document and maintain Standard Operating Procedures ensuring efficient and consistent resolutions and task Responsible for resource and time management for the day to day tasks of the Tech Support TeamQualifications: Highly self-motivated with a sharp attention to detail IT Service Desk support and customer service experience Excellent interpersonal skills including team building, oral, and written communication Demonstrated analytical and problem-solving skills Experience in relevant technologies; Deploying and configuring desktop operating systems (Microsoft Windows, Mac OS) Active Directory (including managing and deploying Group Policies) Cloud based call center / telephony systems (8x8 preferred) Office 365 (User, Mailbox and policy management) Ability to work with external teams and stakeholders (company, partners, etc.) to achieve broader department goals Aptitude to evaluate and become proficient in new (or new to you) technologies, processes, skills Strong desire to learn, grow, and add value

“We create happiness.” That's our motto at Walt Disney Parks and Resorts! And it permeates everything we do. At Disney, you'll help encourage that magic by enabling our teams to push the limits and build the never-before-seen! Are you ready to join this team and make an impact?" The primary role of the Building Information Modeling (BIM) Technical Specialist is to manage the BIM process for a varying scale project portfolio in a multi-discipline Architectural and Engineering (A/E) design management and sustainment environment. You will seek out and resolve issues through close interaction with other team members, with other departments within Disney, including Disney IT and other lines of business, and external collaborators and vendors. You will provide technical support to team members from multiple disciplines to allow them to use the technology required for their work and to allow them to perform their roles. This position reports to the manager of Project Design Support, Facilities Asset Management. What You Will Do General Support for BIM and Computer-Aided Design (CAD) implementation for Project Portfolio and Sustainment Tasks. Work with Consultants and Sub-consultants to assure that they have implemented the most current BIM/CAD standards. Maintain Revit and AutoCAD template files to align with Company and industry standards. Coordination of access rights to server and cloud-based data sources, auditing access on a quarterly basis. Support the digital document archive and retrieval for projects. Manage BIM/CAD project setup using Company project templates, workspaces, and libraries Enforce company drafting and modeling standards and procedures on applicable projects. Provide production BIM/CAD support to Architects and Engineers to meet project and sustainment needs, including creation of content, creation of parameters, and support of interoperability workflows. Collaborate with partners across the Company on BIM implementation and enforcement, including design, construction, technology, legal, security and procurement teams. Evaluate new BIM related software and technologies to support efficiency in production following Company security and legal standards and provide feedback with partner organizations. Assist projects with DWG, RVT, IFC, and PDF file auditing and packaging for project turnover. Required Qualifications & Skills Familiarity with implementing standards on Revit based workflows for projects of a variety of scales. Familiarity with implementing CAD standards in AutoCAD (Architecture, MEP, Mechanical, Electrical or regular AutoCAD) and Civil 3D. Knowledge of model coordination and clash detection tools, workflows and procedures. Experience with Bluebeam Revu and Studio Sessions for collaboration. Preferred Qualifications Basic knowledge of Geospatial Information Systems (GIS). Basic knowledge of RIB (Formerly BSD) SpecLink/SpecLink Cloud. Knowledge/Experience in the use of Rhino, Maya, SketchUp or other 3D modeling software for design and construction purposes. Understanding of BIM Models' role in Building Lifecycle Management. Experience in using BIM 360/Autodesk Construction Cloud. Required Education 4-Year Bachelor's or Arts or Sciences in Architecture, Engineering, Construction Management or related field from and accredited college or university program Additional Information Benefits and Perks: Disney offers a rewards package to help you live your best life. This includes health and savings benefits, educational opportunities and special extras that only Disney can provide. Learn more about our benefits and perks at **************************************** #DXFOS #DXMEDIA #LI_EB1 Job Posting Segment: FOS Job Posting Primary Business: Facilities Asset Mgmt (WDW) Primary Job Posting Category: BIM/VDC Design & Construction Employment Type: Full time Primary City, State, Region, Postal Code: Lake Buena Vista, FL, USA Alternate City, State, Region, Postal Code: Date Posted: 2025-03-06

Biller Genie is opening a 14,000 sqft, state-of-the-art, global HQ next to The Mall at Millenia with plans to rapidly scale from 50 to 100 employees, and we need a Director of IT to support this exponential growth. This role requires a strong leader who can manage and hold IT technicians accountable, build and maintain scalable corporate network infrastructure, and ensure the security and reliability of our IT systems. The ideal candidate has hands-on expertise in network administration using Ubiquiti hardware and experience managing corporate IT infrastructure in a fast-paced environment. Work Arrangement: This role is an on-site, in-office position based in the Orlando area near International Drive, just minutes from I-4 and the Turnpike. About Us: Recently ranked #259 on the Inc 5000 fastest growing companies in the United States, Biller Genie is an award-winning B2B SaaS platform that helps businesses get paid faster. We have offices in Orlando and Miami, growing rapidly, with clients all over the United States. Google “Biller Genie” to learn more about our company. Primary Job Responsibilities: Oversee, mentor, and hold IT technicians accountable for performance, response times, and service quality. Develop and enforce IT policies, procedures, and best practices for troubleshooting, security, and asset management. Manage IT projects, including system upgrades, network expansions, and security enhancements. Ensure IT tech support aligns with business objectives and scales effectively as the company grows. Work closely with other department heads to streamline IT operations and support cross-functional initiatives. Design, implement, and manage corporate networks using Ubiquiti hardware (UniFi switches, firewalls, access points). Monitor corporate network performance, security, and uptime, ensuring high availability and redundancy. Oversee VPN, VLAN, and network segmentation for security and performance optimization. Manage IT security policies, including firewall configurations and endpoint protection. Maintain asset inventory, licensing, and lifecycle management for IT hardware and software. Administer JumpCloud, OneDrive for Business, and other enterprise tools. Implement and manage User Access Control (UAC), role-based permissions, and identity management policies. Develop and enforce antivirus, malware protection, and endpoint security strategies. Lead disaster recovery planning and IT risk management initiatives. Ensure compliance with data security best practices and regulatory requirements. Qualifications: Bachelor's degree in Information Technology, Computer Science, or related field. 8+ years of experience in IT, with at least 3+ years in a leadership role. Proven experience managing IT Help Desk teams and enforcing accountability. Expertise in network administration with Ubiquiti hardware (firewalls, switches, APs). Strong knowledge of IdP/MDM platforms (JumpCloud), OneDrive for Business, and Office 365 administration. Hands-on experience with VPN, VLANs, network security, and access control policies. Familiarity with antivirus, malware protection, and IT security best practices. Experience with IT asset management, procurement, and budget planning. Strong communication skills, capable of working with technical and non-technical stakeholders. Relevant certifications such as CompTIA Network+, CCNA, Microsoft Certified: Azure Administrator, or CISSP are a plus. Benefits: Health benefits 401k with match Open PTO policy Our Mission: To provide an automated A/R platform that seamlessly integrates existing business processes for the SMB market. Our Core Values: Get Shit Done Right - We work hard and ensure tasks are completed correctly and on time, every time. Own it - We are subject matter experts who know what we know, and we are confident enough to speak up when we see something wrong. Catch Up - We are high performers and love a fast-paced environment. Believe in the Genie - We are passionate about where we are going as a team and we show we care. Class Shines - We are articulate professionals who carry ourselves well and speak with purpose.

At Beep we're transforming the way in which we move people, providing safe, clean, autonomous solutions that reduce congestion, improve the environment and deliver transportation equity and access. As a disruptor in the autonomous vehicle industry, we thrive in an environment where adaptability and resilience are key. If you're someone who thrives in a dynamic environment, enjoys solving complex problems, and is eager to make a significant impact, Beep is the place for you. The Director of Information Technology will manage and direct the company's information technology (IT) operations. Ensuring the department provides efficient and effective technical support service while also overseeing the organization's IT strategy, the Director will develop and implement comprehensive policies, manage the IT and helpdesk teams, conduct risk assessments, respond to incidents, ensure compliance with regulations, and advocate for best practices across the company. This role will report to the COO. Key Responsibilities · Leads development and implementation processes for the organizations IT systems and department. · Develops and implements business continuity protocols to minimize disruption to business operations in the event of emergency situations or data loss. · Establishes efficiency and efficacy standards, providing recommendations for improvement of IT infrastructure. · Develop and manage the IT budget · Analyzes IT infrastructure and systems performance to assess operating costs, productivity levels, upgrade requirements, and other metrics and needs. · Oversees security of systems, networks, and enterprise information. · Conduct regular risk assessments, analyze potential security threats, and implement mitigation strategies to minimize cyber risks. · Ensure adherence to relevant cybersecurity regulations and industry standards, including data privacy laws and compliance audits. · Facilitates IT security audits or investigations. · Develops and maintains relationships with external IT vendors and service providers. · Provide regular security updates and reports to senior management, including key performance indicators (KPIs) and risk assessments. Requirements · Bachelor's degree in computer science, information security, or a related field · Extensive experience with ITSM · Well-qualified candidates will hold ITIL certification or other cybersecurity certifications CISSP, CISM, CISA, or OSCP · Experience managing a Microsoft 365 environment · Experience with Mobile Device Management (MDM) platforms (Intune preferred) · Experience managing decentralized IT environments for distributed workforces · Strong leadership and communication skills to effectively collaborate with cross-functional teams and present complex security issues to non-technical stakeholders · Proven ability to manage security projects, budgets, and timelines · Excellent verbal and written communication skills. · Excellent analytical and management skills. · Excellent interpersonal skills. · Through understanding of IT and practical applications to support the company's goals. · At least ten years of experience managing an IT department.

Work hands-on to oversee all information technology (IT) operations at Katmai in support of the business needs of the organization. ESSENTIAL DUTIES & RESPONSIBILITIES Assist VP of IT in the management, coordination, and administration of all computer and information system-related services, projects, and programs at Katmai. Assume responsibility for all IT system implementations, operations, and monitoring. Ensure that all systems are compliant with the current revision of NIST 800-171. Work with cybersecurity team to maintain System Security Plan (SSP) and Plan of Action and Milestones (POAM). Provide support to cybersecurity and system administration teams for all third-party assessments, formal audits, and incident response activities. Maintain Disaster Recovery, Business Continuity, and Incident Response Plans. Supervise and assist in the administration of the following: Physical and virtual servers. Firewalls, switches, and wireless networking equipment. Hosted VOIP and on-prem PBX systems. Cloud Service Providers with an emphasis on Microsoft solutions. Enterprise backup solutions. Responsible for project management of key IT initiatives, including solution testing and rollouts. Monitor IT Help Desk service levels and create process improvement plans to address goals for responsiveness and accuracy. Work with VP of IT to engage in strategic planning and goal setting for the department. Assist in developing a cybersecurity strategy that minimizes security risks and vulnerabilities. Assist in managing external IT vendors and evaluating and negotiating vendor agreements. Make recommendations to VP of IT regarding staff recruitment, promotions, assignments, performance evaluations, and disciplinary actions. Assist VP of IT in projecting future needs, modernizing IT infrastructure, and improving IT service. Develop and document system standards for computer and network devices. Oversee the deployment and upgrades of IT hardware and software. Ensure the tracking of all IT assets, to include hardware, software, supplies, and licenses. Assume responsibility for employee morale and for addressing employee concerns and performance issues. Oversee all IT-related employee training. Ensure IT department carries out tasks, goals, and initiatives in a timely and professional manner and that work reflects a high level of customer service. Evaluate/update departmental policies and procedures on a periodic basis to ensure accuracy, currency, and effectiveness. Interface with department leads in company to ensure IT services are meeting needs and expectations. Assist in preparing financial budgets and presenting funding proposals, as needed. Prepare reports on IT department goals, performance, trends, and forecasts. Remain up to date with advances in technology and industry best practices. Research and provide solutions to technical challenges. Keep VP of IT updated on task progress and IT initiatives. Maintain regular and punctual attendance. Perform other duties as assigned. SUPERVISORY RESPONSIBILITIES Provide day-to-day management of the IT department, to include oversight of the group's support technicians, system administrators, developers, and cybersecurity team. Requirements MINIMUM QUALIFICATIONS Bachelor's degree in Information Technology (IT), Information Systems (IS), Computer Science (CS), Business Management, or another related field. Minimum ten (10) years of experience in system engineering with enterprise IT infrastructure including servers, network equipment, workstations, etc. in a domain environment. Minimum five (5) years of experience managing IT support staff in an organization with 100+ employees. Working knowledge of Federal Cybersecurity Regulations including DFARS, NIST 800-171, CMMC, and FedRAMP. Demonstrable business management experience with a general understanding of finance, operations, marketing, and human resources. Experience leading and managing large IT projects and rolling out IT infrastructure across various departments and groups. Must obtain and maintain any necessary security access and/or background checks. DESIRED QUALIFICATIONS & SKILLS Microsoft or Cybersecurity certifications preferred. Strong focus on customer service and ability to balance security concerns with needs of end user. Strong problem-solving and project management skills. Detail-oriented, organized, and focused on quality. Extensive systems and network troubleshooting skills. Ability to prioritize tasks and resolve complex issues. Exceptional written and verbal communication skills, including professional grammar skills and speaking voice. WORK SCHEDULE Full-time. May be required to work additional hours as needed to complete assignment or project. TRAVEL Potential for travel. When required, employee will need to complete an MVR check. DRIVING REQUIREMENT Must have or be able to attain a valid state driver's license and be insurable on the company's automobile insurance policy. Driving, with or without accommodation, may be required when traveling and/or short occasional amounts of local driving. The expected driving time is less than 5%. WORK ENVIRONMENT Work is expected to be remote; however, the company reserves the right to require onsite work. PHYSICAL DEMANDS Frequent sitting, using hands/fingers, handling, reaching with hands and arms, talking, hearing; occasional walking, crawling, or standing, occasional lifting of up to 30 lbs. It is Katmai's business philosophy and practice to provide reasonable accommodations, according to applicable state and federal laws, to all qualified individuals with physical or mental disabilities. Compliance: To be considered for this position, all applicants must apply on the company website, ************************************** We are a VEVRAA Federal Contractor We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to age, race, color, religion, sex, sexual orientation, gender identity or national origin, disability status, protected veteran status, marital status, familial status or any other characteristic protected by law. **************************************#equal_opportunity Preference will be given to Ouzinkie Shareholders, Descendants of Shareholders and Spouses of Shareholders in accordance with Title 43 U.S. Code 1626(g) and Title 42 U.S. Code 2000e - 2(i). Executive Order 11246, as amended, protects applicants and employees from discrimination based on inquiring about, disclosing, or discussing their compensation or the compensation of other applicants or employees.

JOB TITLE: IT SUPPORT ADMINISTRATOR - SEVEN (7) YEARS' OR MORE MINIMUM EXPERIENCE REQUIRED Kappa Computer Systems (********************** is a growing Managed Services Provider located in Lake Mary, Florida. We're looking to add ambitious, experienced IT Support Administrators to our team! As an IT Support Administrator, you will serve as a technical expert and brand ambassador for Kappa and our clients. As we continue to grow, you will have many opportunities to advance your technical skills and develop professionally. We always seek to promote from within, paving ways for employees to advance their careers with an organization that cares about your overall happiness. POSITION OVERVIEW: Kappa is looking for a dynamic and passionate follower of technology! The right candidate must love a challenge and constantly be looking for ways to improve themselves and the companies we work for. They are driven to improve the environment, and they will be expected to contribute to that goal regularly. Our ideal candidate shall analyze, implement, maintain and support clients IT environments including IT equipment, servers, PC's, printers, firewalls and software for a variety of diverse small, medium-sized and enterprise organizations. You will interact with our amazing clients routinely and possess the ability to work happily and promptly under minimal supervision. You should have the ability to adapt to different IT environments quickly, maintain good communication, smile, offer praiseworthy IT support, and attain comprehensive detailed documentation skills. Customer service is number one at Kappa Computer Systems, supporting our clients with a happy, can-do attitude is priceless. Building invaluable relationships with our clients and the Kappa team is key to everyone's success. TYPICAL WORK WEEK: 50% Desktop and application support 25% Network support 20% Server support 5% Meetings EXPERT KNOWLEDGE WORKING WITH: Server, network and desktop/application support- identify root-cause and resolve issues promptly. Support services for Microsoft related technologies: Windows Servers, Azure, 365, SharePoint, Active Directory, etc. Technical programming, services, and support at the network level: Internet connectivity, printers/copiers, routers, switches, firewalls, and security. Management and troubleshooting of on premise and cloud environments. Has worked in large, networked environments with more than 100 + users/ PCs. Firewall support includes but is not limited to: SonicWALL, Meraki, Aruba. Proficiently support complex virtual environments with VMWare and Hyper-V. Remote access solution implementation and support: VPN, and Terminal Services. Anti-Virus and MDR management and support. Desktop and application support including line of business application support and hosted application support. Create network shares, active directory, group policies, and security permissions. Back-up monitoring, testing, and management. Produce and maintain detailed technical and training documentation. IT Management Principles (work planning, testing, maintenance routines, data integrity, security) Deep understanding of network design and how design is used to provide IT services. YOUR DAY-TO-DAY: Handle tier 2 support escalations from the Help Desk. Resolving advanced technical issues. Take ownership and handle the ticket until it is resolved. Working on tickets in a professional manner. Thoroughly documenting processes. Ensure routine preventative maintenance is performed. Mentoring your fellow teammates. Communication with customers as required: keeping them informed of incident progress, notifying them of impending changes, and outages. Quick to respond to clients with an understanding approach, demonstrating patience, and a follow up to promptly. Monitor, diagnose, troubleshoot, and resolve multiple clients IT support requests remotely and on-site in an apt manner and concludes the call within an equitable amount of time while providing extraordinary service. Supports and maintains all hardware and software in the client's infrastructure. Document internal processes and procedures related to duties and responsibilities. On-Call Rotations, flexibility to accommodate after-hours and weekend client and team member needs. HOW YOU WILL SUCCEED: Clear communication and active listening.Being a great teammate and eager to help others. Ability to work on long term projects and ongoing projects. Ability to work in a fun team environment. Possesses a drive to ensure clients' success and satisfaction. Detail-oriented, self-reliant; with the ability to meet established deadlines. Organize and prioritize your time, can prioritize clients in order of most urgent. Work with little instruction and work tasks without much supervision. Document, document, document your service request details, resolution's, technical notes, passwords, end-user information, and equipment. Have a great work ethic (Made a mistake? Own up to it and learn) Willingness to get the job done right the first time. Can work quickly and move on to the next service/support call in a timely manner. REQUIREMENTS: 4-year degree in related field Seven (7) years or more minimum experience Background check Good driving record - Some travel is required Flexible occasional nights and after- hours On-call Rotations MSP specific experience strongly desired WHAT IS IN IT FOR YOU?!? Competitive pay Retirement plan with 3% company match Health benefits Time off and paid holiday benefits Enjoy your birthday off Mileage reimbursement Company outings All the office snacks you can eat Work/life balance with a focus on a 40-hour workweek Technology training and certifications i.e. Dell, SonicWALL & other certifications Fun work environment, Kappa is rated "Best Places to Work" 5 years in a row! ADDITIONAL INFORMATION: Valid driver's license and insurance with reliable transportation. This position will require some in-frequent travel to the other client offices as needed. Applicants selected will be subject to a criminal, employment, and motor vehicle background check.

About Us: We are a fast-growing 1099 staffing agency committed to connecting top talent with exceptional opportunities. As we expand, technology plays a vital role in keeping our operations efficient and competitive. We're seeking a Junior IT Administrator to join our team and support the management of our essential technology systems while learning and growing in a dynamic environment. Job Summary: The Junior IT Administrator will assist in maintaining and supporting our technology ecosystem under the guidance of senior IT staff. This role is perfect for a motivated individual with foundational technical skills who is eager to gain hands-on experience with platforms like Microsoft 365, Jira, and Mobile Device Management (MDM). The ideal candidate is detail-oriented, proactive, and excited to contribute to a rapidly scaling staffing and software solutions company. Core Technology Responsibilities: Assist in managing Microsoft 365 for Business (e.g., Exchange, Teams, OneDrive) to support team collaboration and productivity. Support the administration of Jira and Jira Service Management for project tracking and service desk operations. Help implement and maintain Mobile Device Management (MDM) for iOS and mac OS devices, ensuring security and compliance. Core Process Responsibilities: Troubleshoot basic issues with core technology platforms to ensure smooth operations. Assist with Identity and Access Management (IAM) tasks, such as user provisioning and deprovisioning, following established protocols. Support Jira and Jira Service Management administration, including configuring workflows, custom fields, and basic automation rules with guidance. Help manage Apple MDM processes, such as device enrollment and policy updates, with oversight from senior staff. Preferred Qualifications (Nice-to-Haves): Basic experience with SharePoint (e.g., creating sites or lists). Interest in learning API basics for system integration. Familiarity with Microsoft Entra (formerly Azure AD) or similar identity management tools. Exposure to Azure cloud services or a willingness to learn. Key Skills & Requirements: Some experience in an IT support or administrator role (internships or personal projects count!). Basic understanding of Microsoft 365 administration and troubleshooting. Familiarity with Jira or similar project management tools (training provided). Experience with or willingness to learn Apple MDM for iOS and mac OS. Strong problem-solving skills and a proactive attitude. Understanding of basic security practices (e.g., password management, user access). Preferred: Exposure to scripting (e.g., PowerShell) or a desire to learn automation. Good communication skills to work with team members and escalate issues as needed. Associate's or Bachelor's degree in IT, Computer Science, or a related field (or equivalent experience). Why Join Us? Join a fast-growing staffing and software solutions company with a meaningful mission. Gain hands-on experience with modern tools and technologies. Build your IT career with mentorship and growth opportunities as the company scales. Be part of a collaborative team that values innovation and support.

The Director of IT implements the strategic vision for IT operations, cybersecurity, and compliance within the Public Sector practice at the direction of the Chief Information Officer of BDO USA, P.C. This role ensures operational efficiency, security, and alignment with regulatory requirements while enabling business growth through technology. The Director of IT reports to Chief Information Officer of BDO USA, P.C. and works closely with Practice Leader to establish the Public Sector Vision, IT Strategy, annual roadmaps, and IT budget. Job Duties: Implements, develops, and maintains strategic plans including IT Vision and strategy, annual IT roadmaps, and budget Acquires and manages the necessary resources including leadership support, financial resources, and key security personnel, to support IT security goals and objectives and reduce overall organizational risk Architects, deploys, and maintains a Microsoft 365 GCC High tenant, ensuring optimal performance, security, and compliance Provides technical leadership and mentorship to IT teams, ensuring best practices for GCC High administration and cybersecurity Acquires necessary resources, including financial resources, to conduct an effective business continuity plan Advises senior management on cost/benefit analysis of information security programs, policies, processes, systems, and elements Advocates for the organization's official position in legal and legislative proceedings Communicates the value of IT security throughout all levels of the organization stakeholders Interfaces with external organizations (e.g., public affairs, law enforcement, and regulatory agencies) to ensure accurate communication and coordination of cybersecurity awareness and incident response, at the direction of the Chief Information Officer of BDO USA, P.C.. Leads and aligns IT security priorities with the security strategy Monitors and evaluates the effectiveness of the enterprise's cybersecurity safeguards to ensure that they provide the intended level of protection Recommends policies and coordinates review and approval Supervises or manages protective or corrective measures when a cybersecurity incident or vulnerability is discovered Promotes awareness of security issues among management and ensures sound security principles are reflected in the organization's vision and goals Oversees policy standards and implementation strategies to ensure procedures and guidelines comply with cybersecurity policies Identifies security requirements specific to an IT system in all phases of the system life cycle Ensures that plans of actions and milestones or remediation plans are in place for vulnerabilities identified during risk assessments, audits, inspections, etc. Defines and/or implements policies and procedures to ensure protection of critical infrastructure as appropriate Develops policy, plans, and strategy in compliance with laws, regulations, policies, and standards in support of organizational cyber activities Coordinates with organizational manpower stakeholders to ensure appropriate allocation and distribution of human capital assets Assesses policy needs and collaborates with stakeholders to develop policies to govern cyber activities Designs/integrates a cyber strategy that outlines the vision, mission, and goals that align with the organization's strategic plan Performs an information security risk assessment Participates in long-range, strategic planning efforts with internal and external partners in cyber activities Collaborates on cyber privacy and security policies and procedures Collaborates with cybersecurity personnel on the security risk assessment process to address privacy compliance and risk mitigation Appoints and guides a team of IT security experts Collaborates with key stakeholders to establish a cybersecurity risk management program Ensures information security management processes are integrated with strategic and operational planning processes Ensures that senior officials within the organization provide information security for the information and systems that support the operations and assets under their control Other duties as required Supervisory Responsibilities Manages Public Sector IT personnel Supervises and assigns work to programmers, designers, technologists and technicians, and other engineering and scientific personnel Qualifications, Knowledge, Skills and Abilities: Education: High School Diploma or GED, required Bachelor's degree in Information Science, Information Systems, Informatics, preferred Master's degree in Information Science, Information Systems, Informatics, preferred Experience: Five (5) or more years in technology supporting public sector business, required License/Certifications: CISM, CISSP, CASP+, or CISA, preferred Software: Deep understanding of Microsoft 365 GCC High and Azure Government environments, including architecture, security, and compliance requirements, required Extensive knowledge of Entra ID (formerly Azure AD), Intune, Microsoft Defender, Sentinel, and Purview within GCC High, required Language: N/A Other Knowledge, Skills, and Abilities: Demonstrated knowledge of Risk management processes (e.g., methods for assessing and mitigating risk) Knowledge of how technology needs are translated, tracked, and prioritized across the enterprise Knowledge of laws, regulations, policies, and ethics as they relate to cybersecurity and privacyl Cybersecurity and privacy principles Knowledge of controls related to the use, processing, storage, and transmission of data Skill to effectively communicate, plan, and organize, to drive execution and accountability Skill to be a self-starter with a sense of responsibility, urgency, and ownership Knowledge of cyber threats and vulnerabilities Knowledge of specific operational impacts of cybersecurity lapses Knowledge of system and application security threats and vulnerabilities Knowledge of emerging security issues, risks, and vulnerabilities Knowledge of industry technologies' potential cybersecurity vulnerabilities Ability to create policies that reflect system security objectives Ability to communicate with all levels of management including Board members (e.g., interpersonal skills, approachability, effective listening skills, appropriate use of style and language for the audience) Ability to anticipate new security threats Ability to remain aware of evolving technical infrastructures Ability to utilize critical thinking to analyze organizational patterns and relationships Ability to exercise judgment when policies are not well-defined Ability to interpret and apply laws, regulations, policies, and guidance relevant to organization cyber objectives Ability to tailor technical and planning information to a customer's level of understanding Ability to prioritize and allocate cybersecurity resources correctly and efficiently Relates strategy, business, and technology in the context of organizational dynamics Understands technology, management, and leadership issues related to organization processes and problem solving Basic understanding of concepts and issues related to cyber and its organizational impact

All the benefits and perks you need for you and your family: - Benefits from Day One - Paid Days Off from Day One - Student Loan Repayment Program - Career Development - Whole Person Wellbeing Resources - Mental Health Resources and Support Our promise to you\: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Full Time The role you'll contribute\: Under general direction, responsible for managing the administration, maintenance development and implementation and support of tools & applications to support operational activities around monitoring, alerting and reporting of the IT environments. Works with teams to provide monitoring, alerting & reporting of hardware, applications and their services. Assists the technical teams in the design, creation and maintenance of information technology project plans. The value you'll bring to the team\: Self-Management * Demonstrates the ability to adapt work activities to sudden or unexpected changes, delays and events that directly impact current work assignments, project schedules and/or timelines. * Accepts accountability for own actions and always working to improve individual performance ensuring the best job possible at all times. Recognizes need and demonstrates a willingness to work extended hours or offer assistance as necessary to complete projects or resolve critical events. * Volunteers readily and seeks increased responsibilities willingly in support of the company and team goals. Submits suggestions for improving work processes and the work place. Develops innovative approaches and ideas to solve repetitive problems. * Works independently of direct supervision from manager or designated team lead. Displays ability and willingness to make sound decisions in accordance with company policies and guidelines. * Prioritizes and plans all work activities, using time in an effective and efficient manner. Plans for additional resources where needed and develops realistic action plans to complete goals and objectives. * Approaches others in a tactful, professional manner treating them with respect and consideration. Reacts well under pressure, demonstrates appropriate behavior under stressful situations, able to remain in control of personal emotions at all times. * Delivers high quality work, demonstrating accuracy and thoroughness in each task. Searches for methods to improve processes while promoting quality among team. * Completes assigned tasks in a timely manner. Responds promptly to assignments with the ability to establish and meet project and individual goals and objectives as required. * Maintains an active, working cellular phone at all times in order to support the technology systems and services of our hospitals. Position requires that employee must have and maintain the ability to make and receive business related phone calls and text messages 24 hours a day, seven days per week. * Acknowledges receipt of all service alerts or pages within 4 minutes of receiving a service call or text when on-call and must engage in problem diagnostics of the server or services within 1 hour of receiving a service call or text when on-call. On-call administrator will accept ownership of event when appropriate and coordinate all repairs as necessary to return the server or application to it's previous, normal operating condition as quickly as possible. * Maintains accurate configuration and environment documentation regarding system issues within the Incident Tracking system. Updates tickets/incidents regarding progress on issues, closes assigned incidents in timely manner. Notifies manager promptly of critical events that impact production or other critical environments. Interpersonal * Demonstrates ability to work ethically and with integrity, upholding all organizational values, always treating others with honesty, forgiveness, mild tempered, pleasantness, proper speech, and with kindness and respect. * Demonstrates a general understanding of business decisions and impacts on patient care and financial applications with an orientation towards efficiency and the company's Mission goals, patient safety and regulatory requirements. * Consistently and promptly communicates project and event status information to manager or designated team lead and other team members in a timely, clear manner, taking necessary precautions to guard confidential or sensitive information. * Maintains objectivity during difficult situations and encourages open communications to resolve individual conflicts. Able to control emotions and confront and resolve difficult circumstances with impartiality. * Establishes and maintains effective, positive work relationships with team members. Exhibits tact and consideration when speaking or working with clients, peers, or management. Works cooperatively in team settings and group situations. * Demonstrates ability to balance professional and mission responsibilities along with personal issues and demands. * Demonstrates strong understanding and value of teamwork. Offers assistance and support to team members and contributes to building a positive team spirit. Demonstrates sensitivity inherent to diversity of people on team. * Displays courtesy and sensitivity to clients, able to manage difficult or emotional customer situations. Responds promptly to customer needs or requests for service and assistance. Builds customer confidence and reliance. System Administration * Demonstrates ability to effectively utilize working knowledge of operating systems, networks, web, operations, databases, telecommunications, and desktop technology to identity issues and communicate with project team and customer. * Demonstrates proficient technical knowledge in areas of assigned systems including applications, technology, and business/operational practices. * Successfully assesses project risks and formulates mitigation plans, and delivers successful projects in a timely and cost-efficient manner as shown by project statistics. * Prepares technical documentation as required to provide information to other team members on appropriate server procedures with regards to implementation and support. Maintains an effective and accurate information resource library to include software, system documentation, disaster recovery procedures and related networking standards. * Maintains high level of security compliance on servers and performs security audits to ensure compliance to established standards of security are preserved. Application/Tools Support * Maintain host-based application security product on all systems within the organization, e.g. Symantec. Ensure all policies, standards, and processes related to the product are executed as defined. * Communicates and coordinates downtime processes with any interested or potentially affected parties. Effectively prepares for downtime event, provides coordination for execution, and delivers post assessment & communication * Maintains supported application at a current supported level. Ensure that updates are performed timely and with minimal disruption. Communicates changes & provides training/documentation to affected users. * Performs effective system monitoring of servers in the datacenters. Design, support, and maintain monitoring solution that delivers accurate information on system problems, failures, or potential issues that may arise. * Maintains accurate equipment (asset) inventory records, software inventory records, and system documentation. * Maintains and seeks to improve technical expertise in all areas of end user and system support. Maintains current certification and displays continued growth in learning of emerging technologies. * Recognizes and identifies potential areas where existing policies and procedures require change or where new ones need to be developed to support active or new initiatives. Prepares documentation as required to train staff on equipment, procedures, and support of hardware or software systems in the data center. * Works with department Manager to development and recommend short and long term technology roadmaps and industry best practices and trends as they relate to the server and application infrastructure. * Interfaces with external vendors, auditors and regional technical personnel to solve technical problems, prepare post incident reports, develop best practices, troubleshoot problems, and resolve related technical issues. Project Management * Prepares training plans and completes staff training as required to implement projects and orient new staff. * Works with local network staff to make scheduling decisions for network upgrades or changes required to support active projects. * Confers with and advises lower level technicians on administrative policies and procedures, technical problems, priorities and methods. Maintains appropriate administrative records. * Leads and/or participates in special projects. * Follows formal project methodology to develop and fully document project plans which includes defined business need, project scope, benefits/risks, technical implementation aspects, alternatives considered, assumptions, expenditures, communication plan, and project schedule (work breakdown structure). * Communicates project status and progress to project stakeholders, project managers and supervisor. * Completes projects on time within established or negotiated deadlines and within established budget. * Performs post project implementation review (lessons learned) and identifies areas for improvement. * Performs project reporting in accurate and timely manner. Leadership * Provides vision and inspiration to team

Regular Full-Time Exempt Vacancy Anticipated Hiring Range: $84,344.00 - $105,435.20 For assistance with application issues, contact Workbright's customer service at **************. DEFINITION: The Deputy Director of Information Technology assists and supports the Director of Information Technology in the overall management and support of the IT Department. The Deputy Director of Information Technology ensures IT services are aligned to support the organizational goals and provides technical leadership to IT staff. The Deputy Director of Information Technology will perform the duties and responsibilities of the Director of IT in the director's absence. ESSENTIAL FUNCTIONS (Not all-inclusive): * Provides leadership and management of assigned IT staff * Ensures the IT strategic plan and workplan is implemented within budget and on-time * Oversees the selection, development, implementation and operation of the City's IT services * Develops and implements IT policies, procedures and standards * Oversees departmental activities and services of assigned IT divisions * Stays abreast on technology changes and advances in the technology industry * Ensures IT service levels are implemented, monitored and reviewed with the appropriate stakeholders * Collaborates with IT Director to establish IT workplan * Oversees contracts with other governmental agencies, consultants and vendors * Assists in preparation of department budget and monitors expenditures * Provides project management for assigned projects * Serves as technical subject matter expert of assigned technology systems * Provides technical escalation and technology architecture leadership to IT staff * Participates in City leadership meetings as required * Serves in an acting IT Director capacity in the absence of the IT Director * Provides on-call support for after-hours technical outages * Meets on a regular basis with City staff regarding City technology services and elicits feedback * Develops, prepares, administers, and enforces written IT policies and procedures to ensure the protection of assets, information, integrity, security and privacy of information * Delivers presentations and reports to internal and external stakeholders * Ensures staff provide a high level of customer service and maintain a customer focus * Oversees the creation, development, evaluation and approval of an assortment of records, reports, presentations, and related information from various information sources * Assists in creating a positive and supportive work environment and establishes a culture of teamwork and communication that promotes workplace diversity, equity, and inclusion All employees must model and demonstrate the City Values at all times during the course of employment; to include: Integrity, Collaboration, Innovation, Respect, and Excellence. ADDITIONAL DUTIES: * Reads and reviews technical manuals and materials to stay current with technology trends. * Maintains and reviews department budget; oversees inventory of IT parts and systems. * Meets with department heads and stakeholders to review system performance and discuss application performance. Performs related work as assigned MINIMUM QUALIFICATIONS: Requires a Bachelor's Degree or Masters in Information Technology; Computer Science or closely related field. Requires six years' experience in IT administration, systems management or closely related experience. Requires two years' experience in management within an IT team or department or closely related experience. Use the resume tab to upload any and all required licenses, certificates, and degrees before the job posting closes. LICENSES/CERTIFICATIONS: Requires a driver's license valid in the State of Florida. BENEFITS: Full City benefits include the Florida Retirement System, paid employee health/dental, accrued vacation, birthday day off, sick leave, and more. Veteran Preference in appointment will be given to those eligible. To be eligible for Veteran Preference, you must furnish a Department of Defense document, commonly known as form DD-214 (Member 4 Copy recommended) or military discharge papers or equivalent certification from the DVA, listing military status, dates of service and discharge type BEFORE CLOSING DATE OF THE JOB POSTING. Please redact the social security number and date of birth information from all documents submitted. In addition, the disabled veteran shall also furnish a document from the Department of Defense, the DVA, or the Department certifying that the veteran has a service-connected disability. If you require accommodation because of a disability to participate in the application/selection process, you must notify the Human Resources Department at ************ at least 48 hours (excluding weekends and holidays) before the meeting or activity. We are proud to be a Drug-free, Smoke-free, and Equal Opportunity Employer!

Do you work at a Managed Service Provider with the desire to strengthen and grow your skill set? ProVal Technologies is a consulting firm for Managed IT Service providers, helping them navigate and manage their suite of technology products to support end customers. Our team helps MSP's leverage best practices and efficiencies across their tools and technologies, to make MSP's more efficient and profitable. ProVal also takes on operational capabilities in managing non-customer-facing work for MSP's so they can focus their teams on building customer relationships. As a Managed IT Software Consultant/Team Lead at ProVal, you will play a critical role in guiding and supporting our MSP partners in optimizing their centralized services functions, including platform automation, backups, monitoring, and more. In addition to providing high-level consulting services, you will also serve as a team lead, ensuring processes are followed, keeping tasks on track, and mentoring team members. You will work closely with our MSP partners, leveraging a variety of communication methods to understand their business needs and help them maximize value from their tool stack. Additionally, you will collaborate directly with leadership to drive full-service delivery, maintain operational efficiency, and ensure the highest level of service quality. Job Details: Salary range: $85,000-$100,000 annually Job Type: Full-Time, Hybrid Responsibilities: Consulting: Act as an advisor to ProVal's partners who are Managed Service Providers (MSP's), in helping their businesses move forward with tool automation and back-office assistance. You will be required to maintain a roster of client-partners and participate in calls as a major part of your job role We encourage vCIO's, Net Admins, Sys Admins, NOC Managers, Centralized Service Managers at MSP's to apply for this role. This role requires a lot of partner/client interaction and a high-level knowledge of tools. Evaluate partner needs and assign to service team to develop content that supports business processes, such as scripting, monitoring, reporting, patching, backups, security Oversee partner on-boarding, overall satisfaction, manage ticket flow for partner and any other projects being performed for partner. Audit and oversee implementation of ProVal best practice solutions within partner environments Execute new plans for customers, and provide ongoing training and end-user support Collaborate within a team to innovate new ideas and best practices for clients and the company Communicate with associated vendors for support and assistance Utilize company's PSA to document work performed Team Leadership: Serve as the primary point of contact for the Consulting Team, ensuring that processes and best practices are consistently followed. Provide guidance and support to team members, keeping tasks on track and ensuring timely completion of client deliverables. Lead onboarding and training for new hires, ensuring they quickly adapt to workflows, tools, and service expectations. Act as a bridge between the team and leadership, working directly with COO to support full-service delivery and operational excellence. Monitor team performance and provide constructive feedback to enhance efficiency and service quality. Assist in workload management, ensuring even distribution of tasks and prioritization based on urgency and client needs. Collaborate with cross-functional teams to improve service delivery and refine internal processes. Act as a subject matter expert for complex issues, providing technical guidance and problem-solving support to the team. Requirements Currently or previously worked for an MSP (within the last 2 years) Prior experience in a leadership, mentorship, or team lead role preferred. 3+ years of experience in IT consulting, managed services, or a related field. Prior experience as a vCIO with an MSP Have exposure to MSP tools: ConnectWise, Kaseya, Datto, Ninja, Halo, backup and security products Ability to balance hands-on technical work with leadership responsibilities. Ability to present ideas in user-friendly language to partners Team player who is detail oriented and is eager to grow and develop their skills Benefits Great Team Culture Hybrid schedule Unlimited Paid Time Off Opportunity for Growth and Advancement Including Certifications Health, Vision, and Dental Coverage 401k with Company Match Why ProVal? At ProVal we have one of the most unique teams around! Our team has experience in several RMM Platforms, including ConnectWise Automate and Kaseya VSA, as well as extensive PSA, Backup, and NOC administration experience. As a new team member, you will have the chance to collaborate with your team to innovate new ideas as you grow within the company! We offer a benefits package that includes Self-managed PTO (where there is no cap no the hours of PTO you can take per year), medical, dental, and more. We also believe that work/life balance is important, so our hours are Monday through Friday, eight to five, with no on-call expectations! At ProVal we like to have fun, learn from each other, and help each other grow. We pride ourselves on a positive and enjoyable company culture. Our Core Values: Passion, Innovation, Growth, Execution, and Integrity

The expertise and experiences you'll need to succeed\: Minimum qualifications: Bachelor's Degree in health care or business-related field 5+ years of related experience Experience in project management or relationship/stakeholder engagement Preferred qualifications: Master's Degree in a related field, such as Business Administration, Health Care Administration or Public Administration Experience in strategic planning Experience in board governance Certification in a relevant performance improvement, project management or change management methodology (i.e. Lean, PMI, Prosci, etc.) Strategic Programs and Network Governance Manager- AdventHealth PHSO Resources All the benefits and perks you need for you and your family: Benefits from Day One Paid Days Off from Day One Career Development Whole Person Wellbeing Resources Mental Health Resources and Support Our promise to you\: Joining AdventHealth is about being part of something bigger. It's about belonging to a community that believes in the wholeness of each person, and serves to uplift others in body, mind and spirit. AdventHealth is a place where you can thrive professionally, and grow spiritually, by Extending the Healing Ministry of Christ. Where you will be valued for who you are and the unique experiences you bring to our purpose-minded team. All while understanding that together we are even better. Schedule: Full Time Shift: Mon-Friday 8am-5pm Location: 900 HOPE WAY, Altamonte Springs, 32714 The role you'll contribute\: The Manager of Strategic Programs and Governance is responsible for managing processes and supporting operations for interrelated programs and strategic initiatives within the Population Health Services Organization (PHSO) to drive the achievement of the PHSO and Primary Health Division (PHD) strategic vision and priorities. This position is accountable for ensuring operational readiness by developing collaterals and tools, organizing activities or meetings, and implementing work plans that support program oversight, timeline visibility and knowledge transfer. The Manager also leads governance operations for PHSO network boards and committees, including the statewide Clinically Integrated Network (CIN). This role is responsible for facilitating timelines and deliverables, developing meeting materials, engaging with governance stakeholders and ensuring compliance with governance bylaws. This position works with PHSO executive leadership, operational leaders and physicians, and must be both a strategic collaborator and a tactical thinker to ensure programmatic alignment to strategic priorities and effective execution of projects. The value you'll bring to the team\: Assist with development and implementation of strategic initiatives by creating and managing work plans and identifying required deliverables. Ensure project goals and objectives are achieved within the project scope and timeframe established by PHSO leadership and/or workgroups and committees. Supports the development of strategic initiative communications and deliverables intended to inform key stakeholders about initiative goals and performance, including but not limited to, presentations, placemats, scorecards and strategy updates. Assists in the identification, analysis and resolution of project problems. Provides solutions/recommendations for improvement and mitigation as opportunities are identified. Tracks and follows-up on issues and works with appropriate staff to drive resolution. Works with the network president, board chair, and committee chairs / leads / sponsors to develop meeting agendas, pre-reads and presentation materials. Schedules and participates in pre-meeting agenda review meetings with appropriate stakeholders. Responsible for sending agenda, pre-reads and meeting materials to required stakeholders. Works with the network president, board chair and committee chairs / leads / sponsors to establish board and committee meeting cadence. Manages logistics for meetings and events, including, organizing meeting invites, room setup, IT requirements, and presentation facilitation. Develops and maintains excellent relationships with board and committee members, ensuring members are fully engaged and informed. Responds to board and committee inquiries and is available to resolve issues, answer questions and provide assistance.

Why join us? It's an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making sure that our clients and employees, feel this purpose every day. AtkinsRéalis is proud of our company culture that promotes, diversity, equity and inclusion. Our company ethos include collaboration through the connection of people, data and technology. We are a global firm, who leverages having employees located throughout the world, creating valuable partnerships and doing our part to make this planet and its people, thrive. We need energetic, passionate and eager professionals like you to join our team. There has never been a better time to be a part of AtkinsRéalis! We are seeking a Senior ITS Traffic Engineer to support the Florida's Turnpike Enterprise (FTE) General Engineering Consultant (GEC) Program, working as an "extension of staff" in the client's office in Ocoee, FL (metro Orlando area). Our teams are currently delivering exciting, nationally important and industry-leading infrastructure projects, including roadways, toll facilities, transit, sustainable solutions, and transportation technology projects. The role of technology and the benefits it can unlock for our transportation clients continues to be an exciting growth area for AtkinsRéalis, and in response to this, we are developing new technical solutions to meet the challenges and opportunities provided by intelligent mobility. About us AtkinsRéalis is one of the world's most respected design, engineering and project management consultancies. AtkinsRéalis has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years. AtkinsRéalis has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy. How will you contribute to the team? * Responsible for ITS plans review, development of project scopes, preparation of staff hour estimates and contract negotiations. * Serve as a subject-matter expert in the implementation and design of technology-based roadside system - including CCTV cameras, dynamic message signs (DMS), vehicle detection systems, wrong-way vehicle detection systems (WWVDS), Connected Vehicle roadside units (RSU), roadway weather information systems (RWIS), Smart Work Zone (SWZ) solutions, fiber optic communications, Layer 2/3 networks, and more. * Review design plans, including conceptual, preliminary, and final ITS plans. Confirm compliance with state and federal design criteria and standards. Communicate clear and concise comments from the reviews to other consultants and agencies. * Involvement in multiple projects operating on multiple schedules. * Responsible for performing post-design oversight such as shop drawing reviews and construction requests for information (RFI). * Works full time in the client's office and must be able to communicate well with others. * Represents the client at meetings, making decisions and recommendations on behalf of the client concerning ITS design issues and disseminating the results of the meetings to the appropriate client staff. * Ensure work produced is technically accurate and delivered in accordance with the appropriate standards/client preferences. * Will be required to speak in small/medium sized groups with other engineering consultants as well as the clients to provide engineering direction to the team. How will you contribute to the team? * Responsible for ITS plans review, development of project scopes, preparation of staff hour estimates and contract negotiations. * Serve as a subject-matter expert in the implementation and design of technology-based roadside system - including CCTV cameras, dynamic message signs (DMS), vehicle detection systems, wrong-way vehicle detection systems (WWVDS), Connected Vehicle roadside units (RSU), roadway weather information systems (RWIS), Smart Work Zone (SWZ) solutions, fiber optic communications, Layer 2/3 networks, and more. * Review design plans, including conceptual, preliminary, and final ITS plans. Confirm compliance with state and federal design criteria and standards. Communicate clear and concise comments from the reviews to other consultants and agencies. * Involvement in multiple projects operating on multiple schedules. * Responsible for performing post-design oversight such as shop drawing reviews and construction requests for information (RFI). * Works full time in the client's office and must be able to communicate well with others. * Represents the client at meetings, making decisions and recommendations on behalf of the client concerning ITS design issues and disseminating the results of the meetings to the appropriate client staff. * Ensure work produced is technically accurate and delivered in accordance with the appropriate standards/client preferences. * Will be required to speak in small/medium sized groups with other engineering consultants as well as the clients to provide engineering direction to the team. What we offer at AtkinsRéalis: AtkinsRéalis realizes that health, mental and financial wellbeing, are all equally needed to achieve balance in life. We are pleased to offer a robust rewards package that help our employees have peace of mind in and outside of work. Our benefit offerings address all of the areas that are part of living a healthy life. We recognize that what is important to people, continues to change. Some of our other benefits to ensure our employees feel supported, include continuing to offer health and dental coverage for domestic partners and a full list below. Our culture is one of providing support and training for our employees to thrive. We offer learning and development programs, training, career pathing opportunities, and a tuition reimbursement plan. At AtkinsRéalis, you will enjoy a robust rewards package which includes: * Competitive salary * Flexible work schedules * Group Insurance * Paid Family Leave * Two Floating Holidays * Paid Parental Leave (including maternity and paternity) * Pet Insurance * Retirement Savings Plan with employer match * Employee Assistance Program (EAP) * Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement program * An inclusive culture of Employee Resources Groups centered around women, African-Americans, Hispanics, LGBTQ+, Neurodiversity and Emerging Professionals. * A Foundation that is employee-funded with a 2-to-1 match from the company providing STEAM education for minorities from K-12 to college. If this sounds like you and you would like to expand your career with us, apply today! AtkinsRéalis is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Veteran/Disability. Please review Atkins Equal Opportunity Statement here: ************************************************************ AtkinsRéalis cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data. By submitting your personal information to AtkinsRealis, you confirm that you have read and accept our Privacy Notice. Upon acceptance of an offer, all candidates must go through a drug screen test and background check. AtkinsRealis is a federal contractor which mandates a satisfactory background screening report and drug test that supersedes state laws. Note to staffing and direct hire agencies: In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRealis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. *************************************************** Worker Type Employee Job Type Regular At AtkinsRéalis, we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.

Why join us? It's an exciting time at AtkinsRéalis! We are rapidly growing in the US. Our company purpose is to build a better world for our planet and its people. We recognize the importance of making sure that our clients and employees, feel this purpose every day. AtkinsRéalis is proud of our company culture that promotes, diversity, equity and inclusion. Our company ethos include collaboration through the connection of people, data and technology. We are a global firm, who leverages having employees located throughout the world, creating valuable partnerships and doing our part to make this planet and its people, thrive. We need energetic, passionate and eager professionals like you to join our team. There has never been a better time to be a part of AtkinsRéalis! We are seeking a Senior ITS Traffic Engineer to support the Florida's Turnpike Enterprise (FTE) General Engineering Consultant (GEC) Program, working as an “extension of staff” in the client's office in Ocoee, FL (metro Orlando area). Our teams are currently delivering exciting, nationally important and industry-leading infrastructure projects, including roadways, toll facilities, transit, sustainable solutions, and transportation technology projects. The role of technology and the benefits it can unlock for our transportation clients continues to be an exciting growth area for AtkinsRéalis, and in response to this, we are developing new technical solutions to meet the challenges and opportunities provided by intelligent mobility. About us AtkinsRéalis is one of the world's most respected design, engineering and project management consultancies. AtkinsRéalis has been providing infrastructure planning, engineering, construction, environmental consulting, urban planning, architecture, and program management services to public and private clients across the United States for more than 50 years. AtkinsRéalis has the depth and breadth of expertise to respond to the most technically challenging and time-critical infrastructure projects and the urgent transition to a low-carbon economy. How will you contribute to the team? Responsible for ITS plans review, development of project scopes, preparation of staff hour estimates and contract negotiations. Serve as a subject-matter expert in the implementation and design of technology-based roadside system - including CCTV cameras, dynamic message signs (DMS), vehicle detection systems, wrong-way vehicle detection systems (WWVDS), Connected Vehicle roadside units (RSU), roadway weather information systems (RWIS), Smart Work Zone (SWZ) solutions, fiber optic communications, Layer 2/3 networks, and more. Review design plans, including conceptual, preliminary, and final ITS plans. Confirm compliance with state and federal design criteria and standards. Communicate clear and concise comments from the reviews to other consultants and agencies. Involvement in multiple projects operating on multiple schedules. Responsible for performing post-design oversight such as shop drawing reviews and construction requests for information (RFI). Works full time in the client's office and must be able to communicate well with others. Represents the client at meetings, making decisions and recommendations on behalf of the client concerning ITS design issues and disseminating the results of the meetings to the appropriate client staff. Ensure work produced is technically accurate and delivered in accordance with the appropriate standards/client preferences. Will be required to speak in small/medium sized groups with other engineering consultants as well as the clients to provide engineering direction to the team. How will you contribute to the team? Responsible for ITS plans review, development of project scopes, preparation of staff hour estimates and contract negotiations. Serve as a subject-matter expert in the implementation and design of technology-based roadside system - including CCTV cameras, dynamic message signs (DMS), vehicle detection systems, wrong-way vehicle detection systems (WWVDS), Connected Vehicle roadside units (RSU), roadway weather information systems (RWIS), Smart Work Zone (SWZ) solutions, fiber optic communications, Layer 2/3 networks, and more. Review design plans, including conceptual, preliminary, and final ITS plans. Confirm compliance with state and federal design criteria and standards. Communicate clear and concise comments from the reviews to other consultants and agencies. Involvement in multiple projects operating on multiple schedules. Responsible for performing post-design oversight such as shop drawing reviews and construction requests for information (RFI). Works full time in the client's office and must be able to communicate well with others. Represents the client at meetings, making decisions and recommendations on behalf of the client concerning ITS design issues and disseminating the results of the meetings to the appropriate client staff. Ensure work produced is technically accurate and delivered in accordance with the appropriate standards/client preferences. Will be required to speak in small/medium sized groups with other engineering consultants as well as the clients to provide engineering direction to the team. What we offer at AtkinsRéalis: AtkinsRéalis realizes that health, mental and financial wellbeing, are all equally needed to achieve balance in life. We are pleased to offer a robust rewards package that help our employees have peace of mind in and outside of work. Our benefit offerings address all of the areas that are part of living a healthy life. We recognize that what is important to people, continues to change. Some of our other benefits to ensure our employees feel supported, include continuing to offer health and dental coverage for domestic partners and a full list below. Our culture is one of providing support and training for our employees to thrive. We offer learning and development programs, training, career pathing opportunities, and a tuition reimbursement plan. At AtkinsRéalis, you will enjoy a robust rewards package which includes: Competitive salary Flexible work schedules Group Insurance Paid Family Leave Two Floating Holidays Paid Parental Leave (including maternity and paternity) Pet Insurance Retirement Savings Plan with employer match Employee Assistance Program (EAP) Learning and development programs, training, career opportunities and a highly regarded tuition reimbursement program An inclusive culture of Employee Resources Groups centered around women, African-Americans, Hispanics, LGBTQ+, Neurodiversity and Emerging Professionals. A Foundation that is employee-funded with a 2-to-1 match from the company providing STEAM education for minorities from K-12 to college. If this sounds like you and you would like to expand your career with us, apply today! AtkinsRéalis is an equal opportunity, drug-free employer committed to diversity in the workplace. EOE/Minorities/Females/Veteran/Disability. Please review Atkins Equal Opportunity Statement here: ************************************************************ AtkinsRéalis cares about your privacy and are committed to protecting your privacy. Please consult our Privacy Notice on our Careers site to know more about how we collect, use and transfer your Personal Data. By submitting your personal information to AtkinsRealis, you confirm that you have read and accept our Privacy Notice. Upon acceptance of an offer, all candidates must go through a drug screen test and background check. AtkinsRealis is a federal contractor which mandates a satisfactory background screening report and drug test that supersedes state laws. Note to staffing and direct hire agencies: In the event a recruiter or agency who is not on our preferred supplier list submits a resume/candidate to anyone in the company, AtkinsRealis family of companies, we explicitly reserve the right to recruit and hire the candidate(s) at our discretion and without any financial obligation to the recruiter or agency. *************************************************** Worker TypeEmployeeJob TypeRegular At AtkinsRéalis , we seek to hire individuals with diverse characteristics, backgrounds and perspectives. We strongly believe that world-class talent makes no distinctions based on gender, ethnic or national origin, sexual identity and orientation, age, religion or disability, but enriches itself through these differences.