Manufacturing Technical Specialist
Information Technology Internship Job 24 miles from Oregon City
At Client, 94,000 people across 100 countries are pushing back the frontiers of healthcare. Working together, we've become one of the world's leading research-focused healthcare groups. Our success is built on innovation, curiosity, and diversity. We believe every employee makes a difference. We are passionate about transforming patients' lives. We are courageous in both decision and action; we believe that good business means a better world.
Hillsboro Technical Operations (HTO) is a drug product & finished goods manufacturing organization responsible for the reliable delivery of client's commercial portfolio & pipeline products. The Operations organization at HTO is divided into 2 value streams, which combine to produce millions of units of life-saving medicine every year to patients around the world.
This role is part of our fill finish value stream and will collaborate with frontline, quality, and engineering to provide end-to-end oversight, management, and optimization of the manufacturing processes in the Value Stream.
The OpportunityAs a Principal Manufacturing Technical Specialist, you will support the Process & Compliance team and serve the broader Fill Finish Manufacturing organization by driving business process improvements that significantly enhance operational performance and customer satisfaction, in the areas of quality, process capability, process reliability and robustness, operational efficiency, and standard work. You will contribute to a variety of initiatives and projects to address business challenges and unmet needs that apply across the Value Stream organization and support functions.
You will achieve this through cross-functional collaboration within 2 workstreams: Advance & Enable. The "Advance Team” sets the conditions for new process implementation, process validation, tech transfer & launch activities, and execution of process improvement initiatives; while the "Enable Team'' performs Batch Record Review, drives root cause analysis & CAPA determination, owns & improves Quality documents, defines key performance indicators and delivers business insights through data analytics & visualization.
You will be responsible for setting the strategic direction and framework of the one or multiple programs for the Fill Finish Value Stream in the areas of process development, process improvement, training, quality, and compliance. You will manage the deliverables within the established programs and lead teams in their execution in line with the site strategy.
You will manage the development and implementation of Client approaches to solving complex operational problems while maintaining required levels of safety, quality (including regulatory compliance), and production. Provide support on projects related to manufacturing operations.
You will interpret customer functional and informational needs and turn them into data requirements, process models, and active, functioning systems. You will build analytical tools, using multiple data sources, to automate data analytics and business performance indicators.
You will own and actively manage deviations, change records, and compliance actions related to operational activities, procedures and processes. Provide assessments on UPEs and PEs and Global Documents to identify gaps, ensure implementation plans are complete and will meet their intended purpose(s).
You will perform critical, technical and operational review and approval of documentation related to the design, validation, operation and maintenance of HTO manufacturing processes, equipment and facilities (including engineering changes, document changes, validation documentation, etc.). Where applicable perform critical technical and operational review and approval of the actual performance of the processes, equipment and facilities as it relates to the design, start-up, commissioning and qualification of new processes, equipment, procedures and facilities.
You will implement production and large-scale manufacturing procedures to optimize processes and ensure compliance with regulatory requirements.
You will be accountable for managing key operational support activities related to product transfers and new equipment/process start-up (manufacturing readiness and process design, documents, engineering runs, equipment set up, etc.).
You will lead and facilitate Root Cause Analysis and Structured Problem-Solving events, to ensure unplanned/unexpected events are thoroughly investigated and the appropriate remediation actions are defined and pursued, to ultimately reduce the number of repeat/recurring events.
You will support the technical development and learning of Fill Finish and support group staff as related to process improvements, tech transfers and process resolutions.
You will review existing operational and process discrepancies in manufacturing and provide technical expertise to improve procedures and processes.
You will support routine site regulatory inspections as a technical resource and Subject Matter Expert.
You will lead coordination and issue resolution across HTO Manufacturing Operations, support groups and/or projects (e.g. Operations Teams) as needed.
You will provide technical support on projects related to manufacturing operations and frontline execution, including decision making authority when required or requested.
You will coach and teach technicians, leaders and peers on a multitude of topics such as Lean, Overall Equipment Effectiveness (OEE), Root Cause Analysis (RCA) and project/program management
Who you are:
You hold a Bachelor's degree in life sciences, physical sciences, engineering or an equivalent combination of education and work experience.
You have 5+ years of progressive experience in the pharmaceutical industry.
You are a strong problem-solver and have the demonstrated ability to troubleshoot and resolve process-related issues, ensuring efficient operations and regulatory compliance.
You have a proven track record of working with large datasets (both structured and unstructured), presenting that data in meaningful ways and deriving actionable insights; presenting insights back to stakeholders.
You possess a deep understanding of safety, quality systems, and quality assurance concepts including the application of current Good Manufacturing Practices (cGMPs) in aseptic processing and production.
You have a working knowledge of aseptic processing principles, regulations, and industry guidelines relevant to biologics processing, including knowledge of quality assurance principles, quality systems, microbiology, and sterility assurance.
You possess knowledge of scientific and engineering principles relevant to Aseptic Process & Equipment, which includes knowledge of aseptic manufacturing processing equipment and materials, such as isolators, filling, inspection & packaging machines, and sterilization systems, as well as the associated regulatory requirements.
You are able to work independently within broad guidelines and policies, with guidance in only the most complex situations.
You are experienced in driving continuous improvement initiatives related to process, equipment, and quality systems.
You have proven experience of effective stakeholder management and strong influencing skills where there is not direct management control.
Manufacturing Technical Specialist
Information Technology Internship Job 24 miles from Oregon City
for a Manufacturing Technical Specialist in Hillsboro, OR!!
W2 Contract 6 months with the possibility of extensions
Pay and Benefits-$40-$45 an hour/ Medical, Dental, Vision, Paid Life Insurance
Mon-Fri
8AM-5PM
The Opportunity as a Principal Manufacturing Technical Specialist, you will support the Process & Compliance team and serve the broader Fill Finish Manufacturing organization by driving business process improvements that significantly enhance operational performance and customer satisfaction, in the areas of quality, process capability, process reliability and robustness, operational efficiency, and standard work. You will contribute to a variety of initiatives and projects to address business challenges and unmet needs that apply across the Value Stream organization and support functions.
You will achieve this through cross-functional collaboration within 2 workstreams: Advance & Enable. The “Advance Team” sets the conditions for new process implementation, process validation, tech transfer & launch activities, and execution of process improvement initiatives; while the “Enable Team'' performs Batch Record Review, drives root cause analysis & CAPA determination, owns & improves Quality documents, defines key performance indicators and delivers business insights through data analytics & visualization.
You will be responsible for setting the strategic direction and framework of the one or multiple programs for the Fill Finish Value Stream in the areas of process development, process improvement, training, quality, and compliance. You will manage the deliverables within the established programs and lead teams in their execution in line with the site strategy.
You will manage the development and implementation of novel approaches to solving complex operational problems while maintaining required levels of safety, quality (including regulatory compliance), and production.
Provide support on projects related to manufacturing operations. You will interpret customer functional and informational needs and turn them into data requirements, process models, and active, functioning systems. You will build analytical tools, using multiple data sources, to automate data analytics and business performance indicators. You will own and actively manage deviations, change records, and compliance actions related to operational activities, procedures and processes.
Provide assessments on UPEs and PEs and Global Documents to identify gaps, ensure implementation plans are complete and will meet their intended purpose(s). You will perform critical, technical and operational review and approval of documentation related to the design, validation, operation and maintenance of HTO manufacturing processes, equipment and facilities (including engineering changes, document changes, validation documentation, etc.).
Where applicable perform critical technical and operational review and approval of the actual performance of the processes, equipment and facilities as it relates to the design, start-up, commissioning and qualification of new processes, equipment, procedures and facilities. You will implement production and large-scale manufacturing procedures to optimize processes and ensure compliance with regulatory requirements. You will be accountable for managing key operational support activities related to product transfers and new equipment/process start-up (manufacturing readiness and process design, documents, engineering runs, equipment set up, etc.).
You will lead and facilitate Root Cause Analysis and Structured Problem-Solving events, to ensure unplanned/unexpected events are thoroughly investigated and the appropriate remediation actions are defined and pursued, to ultimately reduce the number of repeat/recurring events. You will support the technical development and learning of Fill Finish and support group staff as related to process improvements, tech transfers and process resolutions.
You will review existing operational and process discrepancies in manufacturing and provide technical expertise to improve procedures and processes. You will support routine site regulatory inspections as a technical resource and Subject Matter Expert. You will lead coordination and issue resolution across HTO Manufacturing Operations, support groups and/or projects (e.g. Operations Teams) as needed.
You will provide technical support on projects related to manufacturing operations and frontline execution, including decision making authority when required or requested. You will coach and teach technicians, leaders and peers on a multitude of topics such as Lean, Overall Equipment Effectiveness (OEE), Root Cause Analysis (RCA) and project/program management.
Who you are:
You hold a Bachelor's degree in life sciences, physical sciences, engineering or an equivalent combination of education and work experience. You have 5+ years of progressive experience in the pharmaceutical industry.
You are a strong problem-solver and have the demonstrated ability to troubleshoot and resolve process-related issues, ensuring efficient operations and regulatory compliance.
You have a proven track record of working with large datasets (both structured and unstructured), presenting that data in meaningful ways and deriving actionable insights, presenting insights back to stakeholders.
You possess a deep understanding of safety, quality systems, and quality assurance concepts including the application of current Good Manufacturing Practices (cGMPs) in aseptic processing and production.
You have a working knowledge of aseptic processing principles, regulations, and industry guidelines relevant to biologics processing, including knowledge of quality assurance principles, quality systems, microbiology, and sterility assurance.
You possess knowledge of scientific and engineering principles relevant to Aseptic Process & Equipment, which includes knowledge of aseptic manufacturing processing equipment and materials, such as isolators, filling, inspection & packaging machines, and sterilization systems, as well as the associated regulatory requirements.
You are able to work independently within broad guidelines and policies, with guidance in only the most complex situations. You are experienced in driving continuous improvement initiatives related to process, equipment, and quality systems. You have proven experience of effective stakeholder management and strong influencing skills where there is not direct management control.
Technical Support Specialist
Information Technology Internship Job 14 miles from Oregon City
Working At Extensis // Looking for an established organization with a collaborative and diverse culture that promotes a healthy work/life balance and encourages curiosity and innovation? Look no further. Our Core Values guide our commitment to success through teamwork, accountability, humility and customer focus, and we're looking for people who share these values to contribute to and share in our success. If this resonates with you, keep reading!
About this Role // The Technical Support Specialist is a critical role, providing exceptional support to our corporate customers. Our customer's success with our products is our number one objective. You will assist by answering client questions in the customer queue, documenting cases, handling email and chat questions, assisting with customer escalations, maintaining knowledge base articles and more. You will also answer questions and provide assistance to members of other internal teams. This role requires a customer mindset, team mentality and curiosity.
What You'll Do // As a Technical Support Specialist, your responsibilities will include:
* Maximize the success of our customers by being an advocate for them with our products in office, remotely or in person
* Help customers to drive user adoption of our available online technical resources
* Document all cases in a customer relation management (CRM) database
* On a rotating basis (one month per quarter), be available "on-call" in a 24x7 capacity
What You Bring // In addition to a positive attitude, a desire to learn and a passion for what you do, the ideal candidate will also have the following:
* Degree in Technology or equivalent experience
* Minimum 1 year of experience supporting users in a technical role, via phone, chat, email and using person to person screensharing technologies
* Great attitude and a passion for helping customers resolve their product or website related issues
* Professional, courteous demeanor in all forms of communication
* Ability to learn quickly, adapt existing knowledge, and be resourceful when difficult issues arise
* Work cooperatively with members of other departments, which includes assisting the sales team with pre-sale and post-sale support
* Timely, responsible, and dependable with the ability to thrive in a remote environment with little direct supervision
Technical Qualifications // These are some of the technical skills and experience that will make you successful in this role:
* Familiarity with CRM and Zendesk or other ticketing systems
* Working experience with Windows operating systems
* Working experience with mac OS operating systems
Bonus Points // You'll stand out from other candidates if you also have any of the following experience:
* Working experience with Windows Server operating systems
* Familiarity with Virtual Machines and cloud-based environments
* Creative technology experience (graphic file formats, graphic design, pre-press workflow)
* Understanding of digital photography and video
* Technical Certifications in any of the following areas is desired and helpful for this position: Networking Concepts (CompTIA, MCP, etc.), Microsoft technologies (MCITP, MCSA, etc.), What Apple OS X Server technologies (ACTC, ACSA, etc.)
What We Offer // We take pride in offering a culture that is friendly, fun, diverse and inclusive. In addition to competitive compensation and a rich benefits package, we also offer generous PTO allowance, 11 paid holidays per year, a 401(k) Plan, education reimbursement, access to professional and personal development programs, and paid time off to volunteer to the cause of your choice. We actively promote the importance of balance and wellness, with programs offered throughout the year to support the health of our people. We are honored to be named the #1 Healthiest Employer in Oregon in 2020.
Technical Support Specialist II
Information Technology Internship Job 15 miles from Oregon City
Please note that we are
not
currently accepting resumes or additional support from talent agencies or third-party sources. Any resumes received from these sources will be considered unsolicited. We value integrity and clear communication with our partners, and appreciate your understanding in this matter.
The role, at a glance:
The Technical Support Specialist II provides technical support, advice, and assistance to Biamp's customers (including AV integrators, consultants, and administrators) regarding AV hardware and software systems. Daily activities include troubleshooting both simple and complex AV systems through conversation with customers, exploration of programming files, recreation of customer systems in a test lab, and listening to AV spaces over the phone. Our ideal candidate is looking for a long-term fit at Biamp, with continued growth and increasing responsibilities.
How you'll contribute:
Provide technical support to customers via phone, email, and chat
Coordinate returns and repairs of Biamp products as necessary
Troubleshoot, diagnose, and resolve technical hardware and software issues involving network connectivity, VoIP, poor audio/video quality, and more.
Identify and escalate priority issues to Applications Engineers and other groups where appropriate
Accurately process and record customer interactions using tech support case tracking software
Maintain and/or develop expertise in audio and video concepts and technologies, as well as other skillsets within the professional AV industry
Organize ideas and communicate oral and written messages that are appropriate to audiences and circumstances
Follow up and make scheduled call backs to customers where necessary
Offer alternative solutions where appropriate with the objective of retaining customers' business
Work with cross-functional teams to provide advice and guidance on new product development and industry trends
You'll also support by:
Participating in trade shows and assisting with customer visits where needed
Assisting Applications Engineers as needed to test and improve Biamp products and processes
Writing, proofreading and revising technical documentation, training courses, and online knowledgebase articles
Maintaining organization and functionality of department's test rack equipment
Other duties as assigned by your Supervisor/Manager
A successful candidate should have:
Bachelor's degree or equivalent work experience
2-4 years of related work experience in AV
1 or more years of customer facing support/service experience a plus
Experience with designing/troubleshooting networks, configuring network switches, and other IT technologies is a plus
Ability to independently support multiple Biamp products and platforms.
Certified Technical Specialist (CTS) certification or approved AV industry certification preferred
Familiarity with fundamentals of computer networking; networking certification and/or training a plus
Proficiency in Microsoft Office applications (Outlook, Word, Excel, and SharePoint)
Possession of excellent verbal and written skills in English
Possession of excellent organizational and interpersonal skills, and is able to work effectively with people of diverse backgrounds and diffuse challenging situations using acceptable and appropriate methods
Ability to multi-task and be flexible in a dynamic work environment while maintaining strong attention to detail
Ability to work independently and in a team environment
Strong interest in independent learning and research a plus
Up to 10% travel may be
Proficiency in Spanish a plus
Work environment:
This is an onsite position based in Beaverton, OR
Stand or sit for long periods
Routine use of standard office equipment
What we offer:
Medical, Dental, and Vision
3 weeks annual PTO and 9 paid holidays
401(k) + matching
Employer-paid base life insurance, short, and long-term disability
Health savings accounts (with Biamp contribution) and flexible spending accounts
Tuition reimbursement
Charitable donation matching
Discretionary company achievement bonus
Referral bonuses
Who is Biamp?
We make the world's most extraordinary audio and video solutions. For over 40 years, Biamp has created and innovated professional audiovisual solutions that enable great communication. From the smallest of rooms to the largest of venues, we empower true human connection in every space.
As we grow to meet our customers' needs and evolve to address the challenges of tomorrow, one guiding principle remains the same:
Biamp connects people through extraordinary audiovisual experiences
About our company:
At Biamp, we believe the employment relationship should be reciprocal. We want you to love your job, and we want your expertise and knowledge to help drive our business forward. We champion a supportive and dynamic environment filled with passionate people who choose continuous improvement over perfection. We insist on clear, explicit decision making, believe in taking calculated risks, and celebrate tough decisions even when they don't succeed. We look for people who desire the best from themselves and encourage the same from their coworkers. Our commitment to one another and to the common goal is the most consistent reliable path to recurring success for all of us.
Dynamic PC Support Techician
Information Technology Internship Job 14 miles from Oregon City
Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers.
The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately.
Responsibilities
Provide customer support for designated equipment
Answer client questions in a professional manner
Accept and deliver all service calls assigned within the established service level agreement for each client
Meet established customer service satisfaction criteria as outlined in established guidelines and policies
Complete all administrative tasks associated with each call as documented in established policies and guidelines
Complete real-time reporting of all calls as documented in established policies and guidelines
Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client
Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements
Report all activity in an accurate and timely manner
Understand all Safety policies and guidelines and work within the guidelines of policies daily
Additional requirements may exist if offer of employment is extended
Other duties may be assigned to meet business needs
Qualifications
Education and Experience:
Typically requires technical school certification or equivalent and 0-2 years of relevant experience
Previous customer service experience is a plus
Certifications and/or Qualifications:
Maintain all required OEM Certifications as directed by Management
Knowledge of relevant software and hardware
Valid Driver's License and reliable transportation with valid registration and adequate insurance
Skills:
Ability to communicate regarding technical issues with clients
Ability to drive to client locations
Ability to drive long distances, and occasional overnight assignments within other geographies
Ability to lift and or move various computer equipment up to 50 lbs
Must own a basic repair tool kit
IT Programming Intern I
Information Technology Internship Job 21 miles from Oregon City
Requirements
Qualifications
·
Education, Training, Certifications:
0-6 Months of prior professional IT Experience
Completion of at least 1 year of College-Level Programming (C++, Java, or other similar language)
Salesforce.com or other cloud-based software development experience, preferred
·
Technology:
the candidate should have a good grasp of the following technology stack
Microsoft Web Architecture
Microsoft ASP.Net Web Development
Microsoft C#.Net Development
Scripting languages that bind to C#
SQL SERVER
Within the first 30 days in role, all interns will be required to complete the following Salesforce.com Trailheads:
Developer Beginner
Developer Intermediate
·
Behavioral Competencies:
Passion for software and information technologies, with a knack for developing solutions to common problems.
Strong analytical programming skills.
The ability to self-learn new technologies and concepts.
An Innovative mindset that loves to take new challenges.
Moderate position requires a moderate degree of adaptability. Position involves routine work.
Physical Requirements
General office environment that will include frequent or continuous periods of talking, sitting, repetitive motions of the hands/wrists, and looking at a computer monitor. This position requires good general vision and hearing. Occasional bending, standing, walking, reaching, grasping, and handling may also be required. May require weekend and late evening/early morning work.
Salary Description 16.75/hour
IT Depot Technician
Information Technology Internship Job 15 miles from Oregon City
Who we are For 30+ years, Stefanini has been helping midsize, large and global enterprises increase the efficiency of their IT operations while also helping them leverage information technology to empower their businesses. Our offers include efficient, cost-reducing and effective services (IT Infrastructure Outsourcing, End-User Computing Outsourcing, Application Managed Services, and Mainframe Modernization). With robust offerings aligned with market trends such as automation, cloud, Internet of Things (IoT) and user experience (UX), the company has been recognized with several awards in the area of innovation. Today, the company has a broad portfolio of solutions that combine innovative consulting, marketing, mobility, personalized campaigns and artificial intelligence services for traditional solutions such as service desk, field service and outsourcing (BPO). We have over 25,000 employees across 77 offices in 41 countries across the Americas, Europe, Africa, Australia, and Asia. What will you do?
Staging and imaging of Windows and Apple Computers
Shipping, receiving and disposal of IT equipment
Inspect, test and clean returned IT equipment.
Sort, organize, and store IT equipment in proper location.
Update and maintain accurate equipment inventory.
Pack, stock, organize and rearrange products in depot as needed.
Keep depot area organized and clean.
Update systems and tickets for returned equipment.
Assist in other areas of the depot as needed.
Inventory management of IT equipment including asset auditing.
What you'll get
Work with brilliant minds, often within a global capacity;
Comprehensive Benefits package that includes 401(k), paid time off, tuition reimbursement, medical, dental and vision insurance, and much more;
Opportunity to participate in professional development eLearning programs within the Stefanini University, and other virtual training as well.
Why we're different
Brazilian and privately owned company;
Agility, flexibility, and innovation are in our DNA;
Flat organizational structure which enables faster communication and decision making;
Take a look for yourself Here's one of our own, talking about the culture, space and growth opportunities: *******************************************
What do you need to succeed?
Windows and Apple hardware and software troubleshooting skills and experience
Ability to complete all work tasks with minimal supervision
Excellent time management skills to prioritize workload
Excellent attention to detail while working in inventory and ticketing systems.
Ability to walk, bend and lift equipment up to 50 pounds and perform physical duties of packing and unpacking IT equipment
High level of flexibility and the ability to positively respond to changes in work requirements
Ability to operate and communicate effectively while under pressure is essential
Good technical writing skills and a willingness to document all work performed
Ability to test IT equipment and verify functionality of all components.
Basic troubleshooting of hardware and software issues for Windows and MAC devices.
Strong data entry and customer services skills.
Ability and willingness to learn new technologies.
Required Minimum Education:
High School Diploma (required)
Associate Degree or at least some college courses in related field (preferred)
Required Minimum Experience:
A Minimum of 2 years of experience in a related field
Preferred Certifications:
Comp TIA A+
MCDST - Microsoft Certified Desktop Support Technician
MCSA - Windows 10
Apple Certified Mac Technician (ACMT)
Lenovo Certified Technician
Help Desk Support
Information Technology Internship Job 36 miles from Oregon City
360 IT Professionals is leading name in the software development industry, bring innovative business solutions to clients in Silicon Valley. We are always looking forward to bring aboard IT professionals and help them build a career in the IT Industry by providing the opportunity to work with our top clients in US.
Job Description
The primary role is:
• Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
• Build and configure ODOT PCs, following agency standards and procedures.
• Provide status reports as directed describing work-related activities and accomplishments.
• Maintain workstations in accordance with IS standards.
• Ensure workstations and their applications are in operational condition.
• Troubleshoot workstation hardware and operating system problems.
• Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.
• Assist IS in inputting accurate inventory information.
Qualifications
• Provides support to end users on a variety of issues.
• Identifies, researches, and resolves technical problems.
• Responds to telephone calls, email and personnel requests for technical support.
• Documents, tracks, and monitors the problem to ensure a timely resolution.
• Familiar with a variety of the field's concepts, practices, and procedures.
• Relies on experience and judgment to plan and accomplish goals.
• Performs a variety of complicated tasks.
• May lead and direct the work of Contractor staff.
• A wide degree of creativity and latitude is expected.
Additional Information
All your information will be kept confidential according to EEO guidelines.
IT Help Desk Support
Information Technology Internship Job 24 miles from Oregon City
TOK America - A Subsidiary of Tokyo Ohka Kogyo Co., Ltd.
TOK America, Inc. plays an extremely important part, serving as the supply hub of semiconductor photoresists and high-purity chemical agents for the customers in United States and Europe. We are a wholly owned subsidiary of a world leader in advanced chemical formulations. Our company has consistently pursued programs of research and development of superior new technologies and new technical methodologies based on the following management principles: “continue efforts to enhance technology,” “raise the quality levels of products,” “contribute to society” and “create a frank and open-minded business culture”.
Company Perks:
Medical, dental, and vision insurance - TOK pays 100% of the premiums for all employees.
401(K) with company match.
Paid life insurance.
15 Paid Holidays.
Generous Paid time off.
On-the-job training and skill development.
Employee assistance program.
Title: IT Help Desk Support
Department: Information Technology
Status: Hourly (Non-exempt)
Schedule: Monday-Friday 8 am - 5 pm
SUMMARY:
Function: To assist with the management of all aspects of the section's operations while strictly adhering to all established quality, health & safety, and environmental procedures as well as standard operating procedures and company policies.
Scope: Responsible for assisting the Section Manager, System Administrator I, II and serving as Help desk of the section. Additional responsibilities may include facilitating group meetings and providing training to employees.
ESSENTIAL JOB FUNCTIONS:
Use and operate a computer, office equipment, and other technology devices frequently and consistently throughout each day with a high degree of skill, accuracy, and independent judgment to review, analyze, create, transmit, and present documents, data, and other business-related information.
Provide support for TOKA's infrastructure environment, including maintenance and patch upgrades, installations, configurations, support, maintenance, and troubleshooting.
Act as a Project Member with a team of systems engineers or consultants (depending upon project specifics).
Develop and maintain documents and records to ensure quality and efficiency.
Collaborate with the IT section member to resolve problems as soon as they are identified.
Assists in preparing reports as directed by the management team.
Maintain a neat, 5S environment.
Perform other related daily duties and tasks necessary for the smooth operation of the facility as required. Must be available at weekends for maintenance as needed.
WORKING ENVIRONMENT:
This position requires employee to remain alert and observe surrounding areas and conditions to identify, recognize, and respond to potential obstacles, safety concerns, hazards, threats, property conditions requiring attention, unauthorized and/or dangerous persons, and emergencies. The work environment conditions described here are representative of those an employee encounters while performing the essential functions of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the position.
This position primarily works in a temperature-controlled, sometimes high-pressure office environment. Our office spaces include traditional office lighting (including fluorescent lighting), traditional office furniture, shared office space and restrooms, and facilities that include consistent and frequent noise (often louder than ambient noise), conversations among employees and customers, interruptions, and other similar distractions. Performing work in a typical office environment may also include exposure to ordinary and typical odors, scents, perfumes, and other airborne odors associated with people congregating, working, and sharing space together. We cannot guarantee a 100% scent-free work environment.
Note: The position is contingent upon a satisfactory background check and the successful completion of a pre-employment drug screening test that includes THC. We comply with federal guidelines.
Direct applicants only. Recruiters please don't contact this job post. Do NOT contact us with unsolicited services or offers.
Requirements
REQUIRED EDUCATION & EXPERIENCE:
High school diploma or an equivalent and/or relevant professional experience.
Experience with IT support or a related field around 2 years is required. Strong experience with M365, Active Directory, Windows server, Cisco, Fortinet, Zscaler preferred, but not required.
Salary Description $22-$24
ON-CALL Computer/IT/Smart Device Tech
Information Technology Internship Job 14 miles from Oregon City
Our Company
We are a nationwide company with over 10 years of experience as a market leader providing premium quality computer repair and IT support services. We are currently looking for field technicians to service our residential and small business customers.
The On-Call Technician is responsible, accountable, and able to work in an unsupervised location, facing clients directly. You could be tasked with maintaining computer systems, troubleshooting errors, maintaining internet connectivity, running diagnostic tests, maintaining servers, repairing computer hardware, and providing technical support. You could also be responsible of the installation and configuration of TV, surveillance, automation and networked systems in mainly residential, but also commercial spaces.
Please note, this is a 1099 independent contractor position. You are also responsible for tools, having your own vehicle and valid driver's license, and vehicle maintenance. We will cover expenses for gas in excess of 20 miles (one-way), and other site-related expenses. You will be compensated for time on-site and parts purchased for customers.
Duties may include:
• 2 year minimum professional experience providing Tech Support
• Configuring email accounts using Mail, Outlook and Outlook Express
• In-depth knowledge and usage of Windows operating systems
• PC imaging, hardware diagnostics and configuration
• TCP/IP, Routers, WAPs, Wireless, Mesh and other networking devices
• Spyware/Adware removal tools as well as antivirus programs
• Must be comfortable with all facets of PC, and laptop hardware setup and maintenance; including installation and configuration of hard drives, NICs, printers, and other PC accessories
• Experience with Mac is preferred, but not required
• Installation and setup of smart home/IoT products
• Assist with connecting and troubleshooting smart home products and hubs (TV/Camera/ Doorbell installations)
• Provide clients with basic tutorials, so they understand softwares
• Assist clients with warranty and troubleshooting issues
Requirements:
• High School Diploma, or equivalent
• PC imaging and configuration
• Troubleshoot hardware and network issues
• Aptitude for helping people use and understand the technology
• Ability to learn on the job
• In-depth knowledge and usage of smart devices and their systems
• Experience in smart device installation, hardware diagnostics and configuration
• Able to climb ladders, work at heights, and lift and carry items unassisted
• Must have a knowledge of general construction and electrical principles
Salary Range: 35 USD to 40 USD hourly.
IT Helpdesk
Information Technology Internship Job 8 miles from Oregon City
Job Details Corporate Accounting Office - Milwaukie, OR $22.00 - $28.00 Hourly CorporateDescription
Are you a self-motivated IT professional looking for an opportunity to work independently while being part of a larger, collaborative team? Our company is seeking an IT Helpdesk Technician to be the primary IT support presence at our Hillsboro, OR location, serving three key locations and assisting with support needs across the greater Portland area.
As the on-site IT Helpdesk Technician, you will be responsible for handling Level 1 and Level 2 IT support requests, troubleshooting technical issues, replacing and configuring computers, and escalating more complex issues to the systems admin team. This position requires strong communication skills, accountability, and the ability to work independently while aligning with the goals of our broader IT team.
Why Join Us?
Be the go-to IT support for a major location while having the backing of an experienced IT team.
Gain exposure to a variety of technical challenges and opportunities for skill development.
Work in a dynamic environment where your contributions make a direct impact.
Competitive salary, benefits, and opportunities for growth.
IT Helpdesk Technician Responsibilities:
Provide hands-on IT support for employees at three main locations in Hillsboro and assist with remote support needs across the greater Portland area.
Handle Level 1 and Level 2 support requests, including hardware/software troubleshooting, network connectivity issues, and account access problems.
Manage computer replacements, setups, and configurations for new and existing users.
Document issues and resolutions in the IT ticketing system, ensuring timely follow-ups and updates.
Communicate recurring or critical technical issues to the systems admin team for resolution.
Collaborate with remote IT team members to maintain consistency in IT operations and security standards.
Assist with network troubleshooting, printer issues, and general IT maintenance tasks as needed.
Full-Time 9am - 5pm| On-Site | Supporting Greater Portland Area
IT Helpdesk Technician Benefits and Compensation
$22-$28 depending on experience.
On top of competitive pay, we are proud to offer…
Top-of-the-line benefits including Health Insurance starting at under $100 per month
Dental, Vision, and Company Paid Life Insurance
Employee Assistance Plan
401k with Company Match
Lucrative Paid Time Off that accrues from Day 1
An excellent menu of voluntary benefits!
Qualifications
IT Helpdesk Technician Qualifications
1-3 years of IT helpdesk or technical support experience (or equivalent education/training).
Strong troubleshooting skills with Windows operating systems, Microsoft 365, and common business applications.
Experience with basic networking, printer setup, and hardware support.
Ability to work independently and manage priorities with minimal supervision.
Strong verbal and written communication skills for effectively supporting end users.
A customer-service-oriented mindset with patience and problem-solving skills.
Valid driver's license and ability to travel within the Portland area.
Corporate Hiring Requirements: Must be at least 18 years of age, have a valid driver's license, clean driving record, and be able to pass a criminal background check and drug screen - THC not included in the screening.
If you're a proactive problem-solver who thrives in an environment where you can take ownership of IT support responsibilities, we'd love to hear from you. APPLY NOW!
Technical Support Specialist
Information Technology Internship Job 21 miles from Oregon City
Who We Are:
Hubb is a technology solutions company that is re-inventing the way companies and organizations plan their conferences and events. Our 30+ event-solutions company is based in Vancouver, WA with a global customer base. Hubb delivers software solutions for conference management and mobile applications for mid-market and enterprise clients. Hubb powers many of the world's largest conferences for some of the world's most recognizable brands.
Our Culture: We are a team of professionals who are passionate about innovation and excellence. We perform our work much the same way we live the rest of our lives because we recognize that there is no such thing as work-life balance - there's just this one life and we happen to be living some of it here at the office. We speak, dress and behave exactly like we do anywhere else which means we are our genuine selves at all times. We believe we are happier and more productive when we can be true to what drives us each individually. We are fun loving, intellectually curious and enjoy celebrating the journey. Ultimately, we build products & services for people who enjoy their jobs and we appreciate the ability to enjoy our own. Because if you could be happy in your work… why wouldn't you?
The Job:
As the Technical Customer Support Specialist, you will be responsible for handling front-line, inbound support requests from our customers. These support requests relate to a wide variety of support issues. The hours worked are variable, and could include early mornings, nights, or weekends. This position is a part-time long term contract with the possibility of transferring into a permanent role.
Essential Duties and Responsibilities:
Manage support tickets, calls and emails
Provide both client and end-user training
Partner with clients by assisting them with configuration of the Hubb product
Serve as a subject matter expert to all clients
Troubleshoot technical issues
Partner with members of other teams to resolve client issues
Key Competencies & Skills
Minimum 1-year experience providing support for SaaS organizations
Proficient in full Office Suite with particular expertise in using Excel
Good working knowledge of HTML and CSS and working knowledge of Document Object Model including knowledge of browser inspections tools to assist in technical troubleshooting of existing code base
Ability to use technical troubleshooting tools including reading user error logs, browser console logs, and browser inspection tools
Knowledge of REST APIs a plus
Basic knowledge of Javascript or JQuery a plus
Ability to multi-task and prioritize issues
Strong computer skills a must including basic Windows and Mac OS functionality
Comfortable troubleshooting issues using live remote desktop sharing applications
Demonstrated ability to patiently solicit needed information from non-technical users and communicate the technical solution in understandable terms
Self-starter with proven ability to work proactively and independently
Excellent written and verbal communication skills
IT Support Specialist
Information Technology Internship Job 14 miles from Oregon City
IEM is the largest independent full-line manufacturer of electrical distribution and control systems in North America. The Company has developed one of the most sophisticated electrical product manufacturing systems in the world and has cultivated partnerships with leading component suppliers resulting in optimal solutions to customer problems.
Job Summary
You have a passion to support our customer base from end user hardware to SaaS Ops! You will be responsible for managing IT related incidents and coordinating with expert resources as needed to resolve them. Our goal is to ensure uninterrupted operations to our Business and maintain alignment to expected Service Agreements. As a team member of a growing global company, you'll support the implementation of Enterprise-class architectural solutions in-line with evolving industry standards. You'll contribute to our team's effort to build and continuously improve our processes and technology.
You Will:
Appreciate and have a high respect for our employees and what they do to run the plants and company.
Partner with local business teams to resolve manufacturing specific applications or equipment that integrate with IT services such as our LAN, internet, Wifi, directory services, and security tools.
Deliver a high level of customer support for IT services resulting in a positive user experience.
Provide follow-up and follow-through support of reported incidents through our IT service management set of processes and tools
Setup new user hardware, software, accounts, and assist with other IT onboarding tasks
Provide PC asset management duties to maintain equipment through its lifecycle.
Identify, troubleshoot, resolve, and escalate issues related to networking, server, and telephony equipment
Partner and collaborate with internal IT service experts to resolve 2
nd
or 3
rd
level priority incidents.
Participate in IT projects and roll-outs
You Have:
3-5 years of experience in providing IT technical support to end users in medium to large scale companies.
Experience with delivering customer centric and responsive support including high-touch models for executive staff.
Windows 10/11 Troubleshooting Experience
Solid understanding of server and virtualization platforms such as VMware and Hyper-V. Hands-on experience is desirable.
Proficiency with Microsoft 365 Products including MS Teams is preferred
Moderate understanding of Active Directory, Azure, Networking, and Server Administration
SCCM\Intune\Microsoft Endpoint Management configuration and administration exposure
Advanced understanding of Remote Control/Management tools
Previous Ticketing system experience (ServiceNow/Jira/Freshservice)
Excellent organizational and documentation skills
Ability to communicate clearly and concisely, both orally and in writing
Ability to work autonomously and collaboratively to ensure work is being completed in an accurate and timely manner
Ability to follow critical processes for incident, problem, and change management.
Ability to manage through requests for help in urgent situations.
Creative and resourceful to troubleshoot and solve ambiguous technical challenges.
BS degree in Computer Science or similar field preferred
CS Tech Support Specialist I
Information Technology Internship Job 8 miles from Oregon City
Let's do great things, together!
About Moda Founded in Oregon in 1955, Moda is proud to be a company of real people committed to quality. Today, like then, we're focused on building a better future for healthcare. That starts by offering outstanding coverage to our members, compassionate support to our community and comprehensive benefits to our employees. It keeps going by connecting with neighbors to create healthy spaces and places, together. Moda values diversity and inclusion in our workplace. We aim to demonstrate our commitment to diversity through all our business practices and invite applications from candidates that share our commitment to this diversity. Our diverse experiences and perspectives help us become a stronger organization. Let's be better together.
Position Summary
The CS Tech Support Specialist I position serves provides Customer Service and Technical Support to internal and external clients through multiple contact channels for Medical, Dental, Pharmacy, Individual Membership Account, MyModa, Benefit Tracker Administration and Maintenance. Administers Moda online Customer Service programs, including program application procedures, internet security protocol for external users and records maintenance. Shares administration of MyModa, eBill and Benefit Tracker functionality. The primary role of this position is to provide professional, prompt and accurate technical support to all Internal and External Customers. This is FT WFH role.
Pay Range
$20.88 - $23.49 hourly (depending on experience)
**Actual pay is based on qualifications. Applicants who do not exceed the minimum qualifications will only be eligible for the low end of the pay range.
Please fill out an application on our company page, linked below, to be considered for this position.
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Benefits:
Medical, Dental, Vision, Pharmacy, Life, & Disability
401K- Matching
FSA
Employee Assistance Program
PTO and Company Paid Holidays
Required Skills, Experience & Education:
High school diploma or equivalent.
6-12 months experience as a Customer Service Rep Level II, consistently exceeding level of performance or equivalent work experience or equivalent work experience.
10 key proficiency of 135 spm net on a computer numeric keypad.
Typing ability of 25 wpm net.
Computer proficiency with multiple systems, browsers, Moda software (Microsoft Office applications, Facets, Content Manager, Excel, EBT, online chat) and updates.
Prior experience or basic understanding of claims processing, membership accounting, medical/dental/pharmacy plan benefits and/or other related experience handling Customer Service escalations, Technical Support or Online Chat.
Strong time management, planning and organization skills with ability to prioritized and manage changing priorities.
Ability to handle multiple tasks simultaneously and adapt to change.
Ability to work well under pressure in a complex and rapidly changing environment.
Ability to anticipate, identify, analyze and resolve conflict and problems.
Ability to listen and understand information verbally and in writing.
Well-developed verbal and written communication skills with the ability to actively listen, interact professionally, patiently and courteously with clients on the phone, in person, through email, social media or online chat.
Strong analytical and critical thinking, problem solving, decision-making skills, with attention to detail.
Maintain confidentiality and project professional business presence and appearance.
Ability to comply with company rules and policies and maintain attendance above company standards.
Able to embrace process improvements and works well in a team oriented environment.
Demonstrated ability to handle difficult calls and benefit issues with little assistance and provide accurate information in a fast paced environment.
Experience working in a collaborative and fast-paced team environment.
Demonstrated real time problem-solving skills and ability to prioritize multiple tasks based on urgency and importance.
Help customers troubleshoot issues they encounter and provide actionable tips to resolve.
Demonstrated outstanding attention to detail, ownership, and follow-through.
Consistent record of achieving individual and team metrics.
Excellent professional written & oral communication skills.
Passion for technology and willingness to learn new skills.
Ability to navigate multiple computer programs in a fast pace multi-tasking environment.
Empathy/compassion for working with senior, disabled, low income populations.
Ability to work extra hours and participate in overtime as needed.
Ability to work with multiple Pharmacy, Dental and Medical (Individual, Specialized, Medical Intake, EOCCO) applications and contacts types at the same time.
Primary Functions:
Responsible for interpreting needs/concerns, determining best course of action, troubleshoot, and identify system issues and solutions. Guide users through features and functionalities.
Respond to customer queries in a timely and accurate way, via phone, email, chat or social media.
Quickly identify problems, form solutions, and execute step-by-step troubleshooting procedures.
Support customers across different platforms; phone, email, chat or social media and ability to trouble shoot multiple devices (desktop pc, tablet, phones, browsers, hardware, OS)
Resolve issues efficiently from start to finish, set appropriate expectations and follow through; and/or escalate support tickets to leadership when escalation is required.
Analyzing and reporting system issues and trends in a timely manner. Provide customer feedback received to leadership.
Develop access to registrants' passwords and log-in data so when questions are received a prompt answer can be provided.
Ability to repeatedly analyze situations and communicate effectively in a fast paced environment that includes dealing with angry people.
Exercise judgment, initiative, and discretion in confidential and sensitive manners.
Consistently follow the correct process and procedure with each line of business and contact method being used.
Maintain forms necessary for new external provider and employer users.
Responsible for handling all requests received for Certificate of Coverage and CCC letters
Responds to Benefit Tracker, MyModa, EBT and External Secure email user questions (via telephone, email, or correspondence).
Monitor customer complaints on social media and reach out to provide assistance.
Respond to email inquiries received from multiple mailboxes across all lines of business: MyModa, Medical, Dental, Pharmacy, EBT and Individual Membership Accounting, within established turnaround times.
Open and Submit service tickets for possible Benefit Tracker, eBill and MyModa programming changes, system issues and trending topics (following established reporting policy).
Review, update and become familiar with new and revised benefit information or claim processing procedures.
Contact providers, group administrators and agents when necessary to answer questions and obtain or provide information.
Support and assist Medical, Dental, Pharmacy and Individual Membership administrator questions.
Maintain detailed records of daily interactions with customers, reported issues, and completed solutions along with any further actions required of customer service or Moda
Communicate clearly and effectively with end users, colleagues, and management to quickly resolve issues and ensure customer satisfaction.
Other duties as assigned
Working Conditions & Contact with Others
Office environment with extensive close PC and keyboard work, constant sitting, and phone work. Must be able to navigate multiple screens. Work in excess of 37.5 hours per week, including evenings and occasional weekends, to meet business need.
Answer inquiries received through phone calls, emails, online chat, social media and outbound text from subscribers, members, Agents, Brokers, Providers/Facilities, Dentists, Pharmacies, Group Administrators and multiple internal departments.
Together, we can be more. We can be better.
Moda Health seeks to allow equal employment opportunities for all qualified persons without regard to race, religion, color, age, sex, sexual orientation, national origin, marital status, disability, veteran status or any other status protected by law. This is applicable to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absences, compensation, and training.
For more information regarding accommodations please direct your questions to Kristy Nehler and Daniel McGinnis via our ***************************** email.
IT Co-op
Information Technology Internship Job 21 miles from Oregon City
We are seeking a self-motivated IT Co-op to support the various IT needs for the Aspect team. This is an exciting opportunity to provide specialized knowledge to a high growth biotech, improve efficiencies, and help scale our organization.
What You'll Do
Provide support to Aspect team on a variety of IT requests and problems.
Troubleshoot PC's, printers, network, and remote desktop.
Workstation administration and system setup.
Onboarding new employees and offboarding the ones that leave.
Install and configure applications, diagnose software faults, and solve technical and application problems.
Maintain hardware inventory.
Administer user accounts across multiple systems.
Assist in selecting and deploying new technology to support organizational goals and objectives.
Proactively learn and train other staff members on new technologies.
Provide positive customer experiences when working with users.
Support the software engineering team on other ad hoc projects.
Who You Are
Education: Student enrolled in computer science, computer systems technology or similar
Ideal Background: Expertise in PC and Apple hardware. You have a high level of experience in troubleshooting both Windows and Mac operating systems, networking issues, and have worked in a customer service role.
Problem Solver: Demonstrated ability to identify innovative working solutions to problems with challenging constraints
Effective Communicator: You have superior written and verbal communication skills. You are an active listener who can communicate to different audiences in diverse situations
Detail oriented: You have outstanding attention to detail, and experimental and process rigour. You take pride in your work and strive for excellence in the work you do
Go-Getter: You work with a sense of urgency, are results-driven, and thrive in a fast-paced, interdisciplinary, and entrepreneurial environment. You are willing to roll up your sleeves and do what it takes to get the job done
The hiring range for this role is $3,000 - $5,000 per month. Our ranges are based on market data. Offered salaries will be based on a combination of factors including, but not limited to, job-related knowledge, skills, education, and experience.
Who We Are
Aspect Biosystems is a Canadian biotechnology company creating bioprinted tissue therapeutics to transform how we treat disease. Our bold team of innovators and entrepreneurs have joined us from all over the globe to create a new class of regenerative medicine and work towards a future where our bioprinted tissues are used to save lives and make people healthier. We are endlessly curious and wildly passionate about what we do. Every person on our team is a key contributor to our success and is eager to roll up their sleeves to make a difference in the ever-changing world of biotech. If you are committed to making a real impact and accelerating the development of life-changing therapies, we want to hear from you!
Curious about our current perks and benefits? Learn more here.
At Aspect Biosystems, our strength has always been in our diversity. Different people, thinking differently, unified in creating a world that is better for us all. We are committed to creating an inclusive environment for everyone on our team. All aspects of employment - including the decision to hire, promote, discipline, or terminate - are based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, colour, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, provincial, or local law.
If you're interested in joining our team but don't see a job posting that matches your experience or background, we encourage you to submit a general application to be considered for future opportunities!
IT and Audiovisual Support Specialist
Information Technology Internship Job 14 miles from Oregon City
Reporting Relationship: Executive Director of IT Summary Description: The IT and Audiovisual Support Specialist is responsible for the ongoing operation of technology around campus. This includes providing input on technological needs as well as day-to-day troubleshooting of technology issues. This position is also responsible for operating the digital sound board and providing support for campus events.
Primary Job Duties:
Media Support
* Provide sound technician services for chapels and other college events using a digital sound board.
* Support end users in their use of audiovisual equipment.
* Serve as Subject Matter Expert regarding the adequacy of media capabilities and the purchase of media equipment.
* Manage the design and operation of all campus sound systems using a digital sound board.
* Collaborate with faculty to evaluate the technology and audiovisual needs of college classrooms.
* Research and recommend the necessary equipment to meet those needs.
* Assess, prioritize, and schedule all audiovisual requests.
Helpdesk
* Respond to requests for technical assistance in person, via phone, and electronically.
* Create and track work order tickets for requested technical assistance.
* Diagnose and resolve technical hardware and software issues.
* Route and escalate work order tickets to others for issues unable to resolve.
* Deploy and move equipment (computers, printers, etc.).
* Maintain inventory database to reflect current location of technology equipment.
* Assist with software installation.
* Train faculty and staff in the use of equipment and standard software.
* Inform management of recurring problems and patterns of issues.
Classroom Technology Support
* Assure availability and functionality of classroom technology, including coordination with other department members so that downtime is minimized.
* Provide support for computer labs and other shared computer equipment.
General
* Setup technology and audiovisual equipment for events on campus.
* Crosstrain others to allow backup support to services provided.
* Perform other tasks as assigned to contribute to technology support of the University community.
* Be present in the office on a daily basis (unless arrangements are made with the employee's direct supervisor).
* Contribute to the support and implementation of the University Strategic Plan.
* Participate in Warner Pacific University professional development opportunities.
* Demonstrate commitment to a Christian liberal arts education by upholding to the mission of the University and abiding by the Employment Standards and Lifestyle Agreement.
* Exhibits commitment to inclusiveness and sensitivity in areas of national origin, ethnicity, culture, gender, and disabilities.
Minimum Qualifications:
* Four years of experience working as an audiovisual specialist, sound technician, or digital sound board operator
* Experience supporting Microsoft Windows workstations including operating system, hardware, network, and printing issues.
* Experience supporting Microsoft Office including Word, Excel, and PowerPoint.
* Demonstrate ability to efficiently and effectively solve problems and initiate and implement projects independently.
* Ability to multi-task with accuracy and meet deadlines in a fast-paced environment.
* Ability to adapt and work effectively in a varied-paced or fast-paced environment.
* Excellent self-motivation and the ability to work well with faculty, staff, and students.
* Ability to communicate effectively with various constituents including faculty, staff, students, and the general public.
* Ability to work occasional evening or weekend hours for various campus events.
* Valid driver's license; local travel is required.
Preferred Qualifications:
* Bachelor's degree
* Expertise in multi-media learning and information services helpdesk support
* Experience with Active Directory including development and deployment of GPO policies
Physical Demands - Work Environment:
The position is located in a typical office environment. Professional/business casual attire is required. Will include some evening and weekend work assignments.
Warner Pacific University's Mission: Warner Pacific is a Christ-centered, urban, diverse, minority-serving, Hispanic-serving, liberal arts University dedicated to providing students with an education that prepares them to engage actively in a constantly changing world. Our hiring practices reflect our missional commitment to being a Christ-centered institution.
Warner Pacific University's Commitment to Diversity: Warner Pacific University is an Equal Opportunity Employer that seeks a diverse workforce of committed Christians from all racial, ethnic, and socio-economic backgrounds. Warner Pacific University is committed to hiring staff and faculty with an intentionality that demonstrates the importance of having an employee community that reflects the racial and ethnic diversity of the students we serve. Persons of color are strongly encouraged to apply.
Employment and Lifestyle Standards:
Warner Pacific is a Christ-centered urban liberal arts University dedicated to providing students from diverse backgrounds an education that prepares them to engage actively in a constantly changing world. The University was founded in 1937 by the Church of God (Anderson, Indiana). Central to Warner Pacific's identity as a Christ-centered higher education institution is the policy of hiring persons whose personal and professional lives reflect:
1. A belief in the deity of and commitment to Jesus Christ and the Christian faith, as interpreted through the historic witness of Scripture and the continuing ministry of the Holy Spirit.
2. The practice of following Christ through day-to-day personal lifestyle choices.
3. A vitality of Christian experience maturing in insight and application and appreciative of differing viewpoints.
4. A commitment to life-long learning and service through personal and professional development.
5. For teaching faculty, the expression of artful teaching, based on mastery of relevant subject matter and in an environment of purposeful and rigorous inquiry amongst a community of scholars who support one another.
6. A capability, by temperament, preparation, and will, to support students as they confront the intellectual, social, physical, emotional, and spiritual challenges of their lives.
7. A sensitivity to and support for the mission, core themes, vision, values, ethos and traditions of the Warner Pacific University community.
8. A commitment to teaching and serving in harmony with the doctrines of the Holy Bible.
Employee Agreement:
Mission-based hiring is of critical importance to Warner Pacific University. Employees are expected to demonstrate and articulate a vital Christian faith and to live in a manner consistent with a Christ-centered lifestyle as informed by the Scriptures of the New Testament.
Warner Pacific's students, faculty and staff are expected to foster an environment of mutual respect and accountability, to care for the personal dignity of others and to exercise integrity in their conduct and communication. The University environment is expected to be free from discrimination and harassment (including bullying). When an individual's behavior has direct implications for others and/or the well-being of the University community, there may be cause for institutional involvement, regardless of where the situation occurs.
Warner Pacific University desires to provide a safe and healthy environment for staff, faculty, students, visitors and guests. Therefore, smoking is not permitted on University property, in its vehicles, or at any University sponsored event. The use of illegal drugs or non-prescribed controlled substances is strictly prohibited. Use of alcoholic beverages or tobacco products is strictly prohibited on Warner Pacific University campuses.
Equal Employment Opportunity:
Warner Pacific provides equal opportunity for employment and advancement for all employees and applicants regardless of race, color, sex, gender, national origin, citizenship status, disability, age, genetic information, status with regard to public assistance, veteran status and any other status protected by laws and regulations to which Warner Pacific is subject. All employment decisions, including hiring, promotions, compensation, benefits, transfers, and terminations are made in a manner that does not discriminate against individuals in the categories discussed above. Because Warner Pacific is a Christian liberal arts University, the University exercises its legal right to hire Christian employees to fulfill its mission and purpose.
In order to be considered an applicant for this position, please complete our online employment application at ****************************************************** Click "Apply Now" to complete the online application, and submit the following:
* Application
* Cover Letter
* Resume
Deal Desk Specialist
Information Technology Internship Job 36 miles from Oregon City
**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Deal Desk Specialist position supports the sales teams throughout the sales cycle and plays an integral role in maintaining corporate governance for sales transactions. The role is designed to help sales maximize revenues and gain approvals on sales transactions in the most efficient manner that supports organizational goals and meets customer needs.
**Essential Duties and Responsibilities** :
+ Ensure transactions are complete, accurate, compliant, and aligned with internal policies and business guidelines.
+ Act as Subject Matter Expert (SME) for quoting, pricing, deal flow, and order processing for the sales organization; provide guidance on business terms and conditions.
+ Provide guidance to sales organization on complex deal structures including high-value transactions during corporate review and approval.
+ Manage and own assigned Salesforce Quotes and Opportunities during approval process to ensure all fields are accurate to expedite the final booking process.
+ Work closely with all functional areas to identify, coordinate, structure, approve, and administer opportunities in a manner that aligns organizational goals with financial obligations, corporate governance and regulations.
+ Provide high level of communication, coordination, and support throughout the sales process ensuring accurate and timely transactions; working closely with colleagues in Finance and Sales to ensure sales transact quickly and efficiently during the approval process.
**Qualifications:**
+ At least 3 years of Deal Desk, Contracts, Sales or Sales Operations experience in software industry
+ Familiarity with accounting and software revenue recognition principles; experience with enterprise and complex deals a plus
+ Ability to embrace new technology, applications, and solutions quickly
+ Ability to work efficiently and collaboratively in a fast-paced environment
+ Experience with Salesforce modules and Microsoft tools
+ Committed to Rocket's core values of empathy, humanity, trust and love.
**Information Security:**
Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role.
**Diversity, Inclusion & Equity:**
At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce.
\#LI-SD1
\#LI-Remote
The base salary range for this role is $62,800.00 - $78,500.00 /year. Exact compensation may vary based on skills, experience, and location.
.
**What Rocket Software can offer you in USA:**
**Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)**
**Healthcare coverage options to fit you (and your family's) needs**
**Retirement savings, with matching contributions by Rocket Software**
**Life and disability coverage**
**Leadership and skills training opportunities**
**Two paid work days for off-site training**
EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status.
Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis.
_It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._
_If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_
Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day.
At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve.
Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.
Helpdesk Specialist
Information Technology Internship Job 14 miles from Oregon City
Job Details Portland, OR $24.05 - $34.00 Description
At WHA, we're a team, passionate about humanizing healthcare. We're inspired by the diverse stories, strength and resilience of our patients and the unique choices they make in pursuing health for themselves and their families. We envision a world where every person has the opportunity to achieve their optimal health and we're here to support that journey with personalized, culturally competent care and knowledge.
The Helpdesk Specialist is the first point of contact for staff and clinicians seeking technical assistance over the phone or email. Helpdesk Specialists diagnose, troubleshoot, escalate if needed, and resolve employee IT issues. They also manage the IT inventory and are responsible for purchasing, maintaining, and tracking all end user IT equipment.
ESSENTIAL JOB DUTIES
Monitor help desk phone queue and answer calls. Monitor and respond to help desk emails per standards for responsiveness and service.
Remotely troubleshoots workstation, printer, and application problems for WHA computer users.
Quickly and clearly documents all calls correctly in Helpdesk Software.
Improves and documents help desk policies and procedures.
Provides back-up support to Clinical Applications Specialist.
Resolves as many service requests as possible with one call or visit.
Manages the equipment lifecycle. Ensures that all equipment is asset-tagged, added to inventory, and disposed of properly.
Provide IT supplies for all employees in WHA.
Creating flash drives and collecting images per patient requests and also per HIM request.
Organizing and keeping track of hardware and inspecting and testing hardware when damaged.
Qualifications
Experience working in a medical group setting preferred.
Experience working in a busy helpdesk environment required.
Experience supporting windows-based workstation operating systems required.
Experience supporting end users in a Citrix environment preferred.
Experience supporting EMR and Practice Management systems preferred.
Experience providing excellent customer service to both internal and external customers.
Salary Range/Equity Pay Analysis: Please note per the Oregon State Pay Equity Law your salary is determined based on the experience and education listed in your resume/application. It is strongly encouraged to include any transferable experience to ensure your offer is reflective of all directly related and equivalent experience. Please be specific with dates of positions, skills, and educational experiences related to the job you are applying for within your application materials.
WHA is 2023's #1 Largest Women-Owned Business in Oregon and Clark and Skamania Counties from the Washington-Portland Business Journal.
Women's Healthcare Associates, LLC is an equal opportunity employer.
Oregon employers are required by a number of state and federal agencies to display a variety of workplace notices and posters, including:
Federal Family and Medical Leave Act
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IT Programming Intern I
Information Technology Internship Job 21 miles from Oregon City
Internship Starts Summer of 2025 Flexible Work Hours During the School Year: * Full-time during the summer, winter break, and spring break. * Part-time during the academic school year. About The Job: The IT Programming Intern - Level 1 is responsible for application/system analysis, design, development, testing, and implementation to enhance the information processing capabilities of RS Medical. This encompasses both the maintenance of existing production systems and the development of new systems and functionality to meet business needs. In addition, the IT Programming Intern - Level 1 will serve as a technical and analytical resource and provide on-call and post-implementation support.
Key Responsibilities
The tasks, duties, and responsibilities of the position, listed in order of importance. Essential responsibilities are those duties that are fundamental to success in the position.
* System design, code review, performance engineering & performance tuning and documentation of same.
* Learning and working with tools required to ensure source code control, version management, issue tracking and documentation.
* Follow coding and development standards and conventions.
* Analyzing performance of programs and taking actions to correct deficiencies based on consultation with users and approval of supervisor.
* Confirm with users to gain understanding of needed changes or modifications of existing programs.
* Clarifying technical issues pertaining to coding and testing of the design, refining database design and formulating final product.
* Participating in analysis and design meetings for project definition, as requested.
* Coordinating with project and other team members.
* Performs other related duties as assigned.
Requirements
Qualifications
* Education, Training, Certifications:
* 0-6 Months of prior professional IT Experience
* Completion of at least 1 year of College-Level Programming (C++, Java, or other similar language)
* Salesforce.com or other cloud-based software development experience, preferred
* Technology: the candidate should have a good grasp of the following technology stack
* Microsoft Web Architecture
* Microsoft ASP.Net Web Development
* Microsoft C#.Net Development
* Scripting languages that bind to C#
* SQL SERVER
* Within the first 30 days in role, all interns will be required to complete the following Salesforce.com Trailheads:
* Developer Beginner
* Developer Intermediate
* Behavioral Competencies:
* Passion for software and information technologies, with a knack for developing solutions to common problems.
* Strong analytical programming skills.
* The ability to self-learn new technologies and concepts.
* An Innovative mindset that loves to take new challenges.
* Moderate position requires a moderate degree of adaptability. Position involves routine work.
Physical Requirements
General office environment that will include frequent or continuous periods of talking, sitting, repetitive motions of the hands/wrists, and looking at a computer monitor. This position requires good general vision and hearing. Occasional bending, standing, walking, reaching, grasping, and handling may also be required. May require weekend and late evening/early morning work.
Salary Description
16.75/hour
Need Help Desk Support II
Information Technology Internship Job 36 miles from Oregon City
This is Sushil Singh from 360 IT Professionals Inc. We are based in Fremont, California that offers complete technology services in IT staffing, Mobile development, Web development and Cloud computing . 360 IT Professionals work along with its clients to deliver high-performance results, based exclusively on the one of a kind requirement.
Job Description
The primary roles of the IS technicians are:
Provide workstation installation, troubleshooting, diagnosis, and repair for multiple systems and models, including operating systems, configurations, and software applications.
Build and configure Pc, following agency standards and procedures.
Provide status reports as directed describing work-related activities and accomplishments.
Maintain workstations in accordance with IS standards.
Ensure workstations and their applications are in operational condition.
Troubleshoot workstation hardware and operating system problems.
Assist the Computer Support Desk (CSD) in tracking computer problems by using Remedy software or by communication with CSD.
Qualifications
May require an associate's degree in a related area and at least 3 years of experience in the field or in a related area.
Additional Information
If interested, Kindly share your resume to sushil@360itpro,com or call me on 510-254-3300 Ext. 138