Information Systems Technician Jobs in Scottsdale, AZ

Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers. ****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program**** Experience/Skills TEAM / LEADERSHIP SKILLS: You demonstrate a sincere desire for a quality customer experience You have a team player attitude You promote a positive work environment You thrive in a fast-paced environment and handle change well You have a collaborative approach to problem solving and like sharing feedback You understand the value of your individual impact on the team and company's success TECHNICAL / FUNCTIONAL SKILLS: You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment You have experience with software troubleshooting abilities You know how to modify your communication style to meet customer needs and tone You possess customer service skills You are able to simplify and communicate complex ideas to customers You have the ability to diffuse situations with angry customers You are comfortable in a training environment that includes watching self-paced training module videos You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts You are willing to step-in as needed including answering questions from customers via chat ANALYTICAL SKILLS: You are able to research, analyze and determine an appropriate course of action in a variety of situations You can solve complex problems while exercising good judgment You have critical thinking and problem solving skills ORGANIZATIONAL SKILLS: You demonstrate initiative and the ability to multitask. You work well under pressure of meeting team productivity goals. Successful candidates must be willing to meet service level and contact per hour commitments. You understand and accept schedule adherence in a call center environment You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue KNOWLEDGE / BACKGROUND EXPERIENCE: You are a High School graduate Preferably, you have basic knowledge of tax laws and tax concepts Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary BEHAVIORAL COMPETENCIES You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed. You are comfortable being on camera with your customers and understand the value of humanizing the interaction You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions You possess active listening skills and know how to ask probing questions to arrive at answers quicker Operating Hours Operating Hours: 8am to midnight EST ; Monday to Sunday Required Minimum Hours: 30 hours per week Peak Period: April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT April 15, 2025: 8am-3am EST/EDT $5 Turbo Bonus Boost per hour. Applicable to all hours worked from April 9th to 15th. Service Providers (SPs) must meet the required minimum of 30 hours per week. Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th *These times may be revised periodically based on business needs MINIMUM HOURS TO BE WORKED EACH WEEK You must work a minimum of 30 hours each week on all schedules Mandatory Requirements Must reside in the USA Must have passed background check and pass tech check in order to attend certification. Must be on camera during certification. Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program. Service Provider (SP) must have the following Hardware Requirements. Windows Computer (Mac and Chromebooks are not permitted) Windows 10 or 11 AMD or Intel Core Series (I3-I9) At least 8gb of RAM Webcam Wired Mouse USB Headset Wired Internet Connection Conflict of Interest Cannot hold Gigs with Column Tax or any Intuit Vendors Training Information Duration 20 Hours Price $79.99 USD Course Details

Join the fastest growing outpatient radiology practice in the Nation- SimonMed Imaging! Our commitment to excellence and improving patient care paired with the best in class technology allows us to be an industry leader in the constantly evolving health care environment. Secure your spot now and take advantage of a unique career opportunity to advance your skills while working alongside a dedicated team of board-certified subspecialty radiologists. We can't wait to meet you! As a Technical Services Analyst Tier I , you will respond to telephone calls, email and personnel requests for technical support. You will report directly to the Helpdesk Manager. ESSENTIAL FUNCTIONS: Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services. Provides support to end users on a variety of issues. Identifies, researches, and resolves technical problems. Responds to telephone calls, email and personnel requests for technical support. Documents, tracks and monitors the problem to ensure a timely resolution. Has knowledge of commonly used concepts, practices and procedures. Relies on instructions and pre-established guidelines to perform the functions of the job. Works under immediate supervision. Primary job functions do not typically require exercising independent judgment Demonstrates competency in the performance of job related skills appropriate to his/her customer populations and departmental services while providing excellent customer service. Utilizes and operates equipment and mechanical devices which provide for a functional, effective, and safe environment. Adheres to policies, procedures, guidelines relative to departmental operations. OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of all activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time or without notice. BENEFITS: Your health, happiness and future matters! At SimonMed Imaging, we offer medical, vision and dental insurance, 401(k) eligibility, paid holidays plus PTO, Sick Time, opportunity for growth, and much more! MINIMUM QUALIFICATIONS: Education: Associate's degree in a related area (preferred) Experience: 0-2 years of experience in the field or in a related area. PHYSICAL DEMANDS: This position may require duties including lifting and carrying up to 40 pounds, sitting for prolonged periods of time, with frequent standing and walking. DRESS ATTIRE: Business Casual or scrubs dependent on department We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. Employment is contingent upon successful completion of drug and background screening. Some positions will require a favorable driving record.

Our Client, a leader in commercial real estate and facilities/asset management is seeking to add a Mechanical/Electrical Technician to their Data Center team in Mesa, AZ. This individual will work with a growing staff of 15 in managing all things Mechanical/Electrical in a 40K square foot data center operating 24/7/365 at 36MW. This team assures upkeep, maintenance and advancement of a new state-of-the-art data center - built in 2020. The schedule for this role is 3rd SHIFT, Wednesday-Saturday (OR Sunday - Wednesday) 6pm-6am, with 3 days on and 4 days off and then 4 days on and 3 days off, AND does require some initial training on 1st shift. This role is based onsite, requires no travel, and pays $39-$42 per hour (15% shift differential for 3rd shift hours) with OT paid at time and a half AND a guaranteed 10% annual bonus. The role also includes a strong benefit package including generous PTO and full benefits. Relocation packages are available for qualified candidates. This role: Uses advanced skills to perform preventative maintenance and corrective repairs in a Data Center operation. Delivers oversight of electrical and mechanical systems, including but not limited to: Universal Power Supply (UPS) systems, generators, chillers, Electrical Distribution, HVAC systems, Building Management Systems (BMS) systems, and CMMS Work Dispatching. Perform daily site inspections of all Mechanical & Engineering (M&E) systems and technical equipment, including servicing and maintenance. Complete assigned work according to established processes and procedures in accordance with Environment, Health and Safety Policies. Ensure all safety processes and PPE requirements are followed. Also, ensure all regulatory requirements and quality standards are met. Oversee third-party vendors, ensuring compliance with developed processes, procedures, and all applicable laws/regulations. Accompany vendors on site visits on an as needed basis and ensure site standards are met. Help create and develop work processes, Job Hazard Analysis reports, and SOPs for critical work with risk assessment. Qualifications High School Diploma/GED required 3+ years experience in mechanical or electrical engineering. 1+ years experience working in a Data Center Environment Knowledge of emergency response/standby/call out activities and protocols. Strong background in either HVAC or Electrical Systems Background or knowledge of the following: Universal Power Supply (UPS) systems, generators, chillers, Electrical Distribution, HVAC systems, Building Management Systems (BMS) systems, and CMMS Work Dispatching.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

SECURING OUR TECHNOLOGY The Air Force relies heavily on advanced computer and software systems, so it is paramount to keep those systems safe. It's the job of Cyber Systems Operations specialists to design, install and support our systems to ensure they operate properly and remain secure from outside intrusion. These experts enhance our capabilities and provide us with the best and most secure systems so we can stay ahead of the curve in everything we do. REQUIREMENTS You must meet several requirements before joining the Air Force. These concern your background, overall health and other standards set by the Air Force, Department of Defense and federal law.Minimum Education You must be 17-42 years of age, a U.S. citizen and obtain a qualifying ASVAB score. High School Students may start their application as early as the end of their junior year. ASVAB SCORE REQUIREMENTS General Qualifications Knowledge of cyber system elements Completion of Cyber Systems Operations Initial Skills course Completion of a current Single Scope Background Investigation (SSBI) Completion of 7.5 weeks of Basic Military Training Must be at least 17, but has not reached age 42 on the date of enlistment

Primary City/State: Mesa, Arizona Department Name: Lab-BDMC Work Shift: Evening Job Category: Lab Find your Voice, Passion, & Purpose This position is responsible for a high level of technical knowledge and application of that knowledge to department testing, clinical relevance, and complex problem-solving skills. This position serves as a department resource and is responsible for assisting with department compliance with all pertinent laboratory accrediting agency and regulatory requirements (e.g., CLIA '88, JCAHO, CAP, OSHA). Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. CORE FUNCTIONS 1. Performs all duties of MLS duties as defined by the department, at a high level of competency. Responsible for operational leadership and workflow oversight to the section/shift. Integrates comprehensive technical knowledge and clinical relevance into daily activity for the department. Responsible for complex problem solving of technical, computer, interdepartmental and quality issues. Under the direction of the Supervisor and/or Technical Director, responsible for implementation of system technical initiatives in their area of responsibility. Provides onsite supervision (determines schedules, manage day to day workflow and give input into an assessment or disciplinary action) in the absence of section supervisor. 2. Focuses on quality by reviewing records and assuring performance of all quality control and assurance procedures. Ensures that quality control and instrumentation maintenance records are kept and documentation meets standards of accrediting and licensing agencies. Assists the Supervisor, Administrative and Technical Directors, and Technical Specialist, in the implementation of new QC/QA polices and continuous quality improvement programs in accordance with the Quality System. Active in department and LSA/SQL System quality assurance activities. Monitors and ensures compliance with accrediting agency and regulatory requirements for the laboratory. Actively participates in preparation for on-site accrediting process. 3. Monitors, recognizes opportunities for improvement, and participates in improving the financial performance of the department and the SQL/LSA System to decrease costs, increase productivity, and improve service. Monitors inventory and brings related issues forward for prompt resolution. Assists with cost analysis models. 4. Assists with basic personnel oversight including participation in selection, training, developing, and providing coaching under the direction of the Supervisor or appropriate Director. Assists in new employee orientation, training and competency. Provides input for competency and annual assessments for employees in appropriate time frames. Actively involved in implementing and ensuring staff completion of competency program requirements. Self-directed and motivated to seek out opportunities to contribute to projects to help the department. Coordinates and is active in at least two special projects per year within the department or SQL/LSA System, along with other miscellaneous department duties. 5. Serves as a resource communication liaison for on-site and System issues. Provides access to other System resources when appropriate. Works closely with on-site management to integrate the area into other activities on-site. Interacts with co-workers with an emphasis on teamwork and a focus on customer service. Demonstrates preceptor and coaching skills and promotes a constructive environment that encourages learning and development. Demonstrates appropriate verbal and written skills. MINIMUM QUALIFICATIONS Bachelor's Degree in medical laboratory science/medical technology, OR Bachelor's degree in chemical or biological science (transcripts may be reviewed to determine eligibility) AND certification (MLS or categorical). Two (2) years' experience in nonwaived testing in the designated specialty/sub-specialty area. Foreign educated candidates must provide a detailed credential evaluation from IERF (International Education Research Foundation) or other nationally recognized credentialing agency for review to determine eligibility. For certain specialty disciplines ONLY (Toxicology, HLA, HCTT, etc.) where no certification is available from a certifying agency, a bachelor's degree with one year of experience in that discipline is required. PREFERRED QUALIFICATIONS MLS Certification Additional related education and/or experience. EEO Statement: EEO/Female/Minority/Disability/Veterans Our organization supports a drug-free work environment. Privacy Policy: Privacy PolicyRequiredPreferredJob Industries Other

*Brooksource* *Fortune 200 Environmental Services Client* *On-site* *6 month contract* The Technical Support Analyst III provides advanced technical support to customers and internal digital personnel. This role involves handling non-standard issues, participating in project facilitation, analyzing new technology deployments, and offering technical direction to enhance efficiencies. The incumbent administers and analyzes digital systems and processes, contributing to troubleshooting and proactive maintenance efforts. *Duties and Responsibilities:* * Provide technical support for customers and other analysts, creating documentation for self-help support. * Develop and deliver highly complex solutions and processes, implementing projects at an advanced technical level. * Analyze and evaluate information systems operations, offering expert technical direction and recommendations for improvement. * Act as a liaison with clients, vendors, and other technical digital groups, building and managing ongoing relationships with stakeholders. * Coordinate solutions as needed and report on process and system performance. * Assist with the restoration of digital services in locations impacted by catastrophic events. * Conduct training for end-users, outside vendors, and less experienced staff. * Facilitate software update distributions and provide after-hours call support when necessary. *Supervisory Responsibilities:* May coach and mentor less-experienced personnel and act as a team leader on some projects. *Qualifications:* *Education and Experience:* * Required: Bachelor's Degree in Computer Science, MIS, Business Administration, or similar field with five years of related experience. Alternatively, nine years of related experience may substitute for the Bachelor's degree. * Preferred: Bachelor's Degree in Computer Science, MIS, or Business Administration with seven years of related experience. *Certificates, Licenses, Registrations or Other Requirements:* None required. Preferred: MCP, ITIL, CCNA. *Other Knowledge, Skills or Abilities Required:* * Advanced knowledge or skills in computer/software installation, maintenance, and troubleshooting. * Proficiency in Microsoft O365 applications, Teams/SharePoint, ServiceNow, basic server support, networking components, telephony systems, and disaster recovery procedures. * Experience in scripting, program design, packaging, imaging, or similar tasks. * Moderate knowledge of the waste industry. * Leadership abilities, effective communication skills, confidentiality maintenance, and customer service excellence. * Capability to lift up to 50 pounds. _*About Eight Eleven Group:*_ _Eight Eleven Group provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws._ Job Type: Contract Pay: $24.00 - $30.00 per hour Benefits: * Dental insurance * Health insurance * Vision insurance Compensation Package: * Hourly pay Schedule: * 8 hour shift * Monday to Friday Work Location: In person

This is a doing hardware repairs and installations on laptop and desktop units. To be successful in this position, you must have prior experience with laptop and desktop hardware. Job Details: Pay is based solely on the number of calls completed. Calls start at $35 and go up based on distance traveled Pay period: Every Friday after the first week worked Tickets are run Monday-Friday during the day shift. Candidates must be regularly available a minimum of 3 weekdays to be considered. Call volume is variable but is usually 2-5 calls per day You will complete certifications from Dell and Lenovo as part of your onboarding. Certifications are online and free to you. You must have a reliable form of transportation and a valid driver's license to run these calls. You will be visiting multiple work sites throughout your day. You must have access to a computer and the Internet to log onto your portal each day. You must be available to log into your tech portal each morning you are working by 9 am to code your calls and map out your route for the day. The manufacturer has completed troubleshooting and shipped a part prior to your ticket being issued to you. You will confirm service times with the customer in your tech portal. Services will be completed at the customer site (residential and commercial) You will pick up parts daily from the assigned Fed Ex or UPS store for your territory before going onsite. Once all calls are completed for the day drop off the old parts with the pre-paid label that is provided. Qualifications Must have prior hands on experience with replacing components on laptops and desktops Must have a valid driver's license and reliable transportation Must be comfortable with daily local travel Additional Information All your information will be kept confidential according to EEO guidelines.

Who are we? Cobblestone is Arizona's and Colorado's premier car care destination, offering multiple different services including car washing (full service and express), oil changes, detailing, and more. With a presence in Arizona, Colorado, and Idaho, Cobblestone has been providing top-tier quality for more than 25 years. The company prides itself on providing unparalleled service, products and customer experience, all at competitive prices and a quick, efficient pace. Cobblestone is dedicated to supporting local communities, non-profit organizations, and local businesses, such as Phoenix Children's Hospital, Children's Hospital of Colorado, first responders, law enforcement, veteran's organizations, teachers and more. Cobblestone annually donates approx. $300,000 to over 125 charitable organizations. Cobblestone's IT Team is the first point of contact for all internal employees requiring problem resolution, and enhances productivity at all levels in the company through prompt, meaningful response to questions, creative and efficient problem resolution, and onsite visits. This is a demanding position that requires traveling to multiple locations across the Denver area, and physical labor on a daily basis. IT Field Techs are self-starters that look to ensure operations at all sites maintain the highest possible uptime. We seek to find answers and if there are none, respond creatively with additional solutions. What You'll Do: * General Support * Primarily physical, but also remote when time is critical * POS Support * Hardware: Terminals, Printers, Scanners, Cash Machines, Card Readers * Software: Process Reinforcement, Remote Support, Bug Reporting, Device Configuration * Security Support and Deployment * Hardware: Cabling, NVR/DVRs, Cameras, Access Control * Software: Hikvision, Sielox, Pinnacle * Network Support and Deployment * Hardware: Cabling, Switches, Routers, ISP Modems, Sensors, Racks * Software: SDWAN, VLANs, Device Identification * User Support * Hardware: Windows Workstations * Software: Office applications, Slack * Low Level Device and Electrical Support * Hardware: PLCs, HMIs, Relays, VFDs, Sensors * Electricians and Maintenance team members will primarily handle these issues, but input is always appreciated in a pinch Why You'll Bring You are a result driven and customer service minded professional with a positive attitude and patient demeanor. You are no stranger to working under pressure and can think outside of the box when needed to provide solutions to problems. You are a team player who can work independently and multitask while managing your time. You enjoy learning new technologies and have an aptitude for learning quickly. You don't mind getting your hands dirty. Minimum Requirements * 2 years of field service or technical support experience supporting multiple sites * Proficiency in supporting Windows operating systems * Experience in installing common office computer hardware including desktop PC's, printers and IP phones * Knowledge of basic networking principles and the ability to provide basic network troubleshooting * MUST have a valid driver's license and acceptable driving record * Be able to work a flexible schedule (Weekends will be required initially) * Experience in low voltage cabling and termination Preferred qualifications * 3 years as a field IT service technician in a high volume, dynamic environment. * Experience in racking and installing servers and network devices * Knowledge of car wash systems and POS software and hardware * Experience in installing, maintaining and troubleshooting security camera systems What we offer * Initial pay rate of $25/hour * A collaborative team environment where your ideas are acknowledged, discussed, and implemented * An independent work schedule where you will not be micromanaged * Resources including a company cell phone and company vehicle * Opportunities for overtime or weekend work * Opportunities for growth in pay and career advancement (training, certifications) * Paid holidays After Three Months Employment * Medical / Vision / Dental Insurance * 1 Week PTO * Increase in pay rate to $27/hour Cobblestone Auto Spa / Car Wash is an Equal Employment Opportunity (EEO) employer. It is the policy of the Firm to provide equal employment opportunities to all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran or disabled status. We use E-Verify to check employment eligibility ******************************************************************************************* and ***********************************************************************************************

Basic Qualifications Requires a Bachelor's degree in Electrical Engineering, or a related Science, Engineering or Mathematics field. Also requires 10+ years of job-related experience, or a Master's degree plus 8 years of job-related experience. CLEARANCE REQUIREMENTS: Department of Defense Secret security clearance is preferred at time of hire. Candidates must be able to obtain a Secret clearance within a reasonable amount of time from date of hire. Applicants selected will be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required. Responsibilities for this Position Ready to be a leader with the company that is committed to pushing the limits of truly advanced technologies? At General Dynamics Mission Systems, we create the products and services that help our service members, intelligence analysts and first responders keep our nation safe. The work we do is so advanced, it's often classified. If you want to put your talent in the spotlight, it's waiting for you right now, right here. We apply advanced technologies such as Artificial Intelligence, Blockchain, AR/VR, Cloud Native and Quantum Physics to solve our customers' missions in cyber, RF, undersea, interstellar and everything in between. As the Senior Deputy Member of our technical staff, you'll apply advanced principles of engineering and management to solve complex problems in the development of technology. As a leader, you'll oversee and manage design and development processes as they relate to the engineering of products utilizing principles and technology of physics, mathematics, engineering, and related physical sciences. It's engineering that sets the standard for the world. Are you ready? What you'll experience: Technologies that aren't just top-notch, they're often top-secret A team of bold thinkers committed to exploring what's next Opportunities to gain new knowledge - as it's discovered What you bring to the table: A Bachelor's degree in engineering or a related technical field and is required plus a minimum of 10 years of relevant experience; or Master's degree in engineering or a related technical field plus a minimum of 8 years of relevant experience Exceptional leadership and communication skills Recognized as an expert in your field Ability to ability to anticipate technology, process, and skill needs What sets you apart: Easily and effectively communicate technical topics to a diverse audience Ability to create an environment where the impact of technology on the business is clearly recognized Exceptional aptitude for applying or developing highly advanced technologies, principles, theories and concepts KNOWLEDGE SKILLS AND ABILITIES: Consistent high performer delivering outstanding results A succession candidate Extensive ability to oversee multiple functions Strategic / long term thinker in order to position GDMS for success in a changing environment Extensive ability to understand tactical components of the organization while assessing the strategic longer terms needs of the company Innovative thinker who embraces change as opportunity Works beyond the bounds of their own organization to collaborate and influence others Erroneous decisions will result in significant non-compliance, risk to employees and /or the environments within which GDMS operates The reputation of GDMS can be impacted Requires the ability to change the thinking of, or gain acceptance from, others in sensitive situations, without damage to the relationship Extensive communication skills for interaction with executive leadership on items of significant importance (remediation, risk mgt., regulatory compliance, etc.) Extensive ability to present in clear and certain terms Subject matter expert in multiple fields Involved in developing, modifying and executing company policies that affect immediate operations and may also have company-wide effect Additional REPRESENTATIVE DUTIES AND TASKS: Performs requirements analysis, requirements definition, requirements management, functional analysis, performance analysis, system design, detail trade studies, systems integration and test (verification), validation and interface definition studies of subsystem or system elements under supervision of the lead systems engineer Performs technical planning, cost and risk analyses, and supportability and effectiveness analyses for subsystems and system elements Performs customer requirements analysis, develops system requirements and defines allocations to lower levels (elements and components) Performs detailed technical analyses for a subsystem or system elements Develops and evaluates systems, networks and information systems to ensure designs meet applicable governmental security specifications May provide system accreditation/certification evaluation and test support to ensure all technical security features (e.g., identification, authentication, access control, labeling, and auditing) of the system are considered and function properly May develop system security documentation on both new and fielded information systems Participates in Modeling and Simulation Researches and analyzes data, such as vendor products, COTS components, GFE/CFE, specifications, and manuals to determine feasibility of design or application Supports the generation of technical engineering products by using the appropriate standards, processes, procedures, and tools throughout the system development life cycle May provide leadership and/or direction to lower level employees Independently determines proposed approach to solutions Contributes to the completion of major programs and projects Plans and executes project tasks for activities described above Creative, innovative responsibilities requiring advanced decision-making skills Defines processes for technical platforms, system specifications, input/output and working parameters for hardware and/or software compatibility Demonstrates good judgment in selecting methods and techniques for obtaining solutions Designs a complete and complex framework, system or product Identifies, analyzes and resolves system design weaknesses Regular contact with senior levels of internal working groups Contact with Deputy Program Managers Engineering (DPME) and other professionals within the Engineering department and with project teams across the company DevSecOps experience with some of the following platform/tools: AWS GitLab Kubernetes Docker Jenkins Ansible Terraform CI/CD pipeline development Test automation Missile Warning/Missile Tracking system integration, test, operations experience Familiar with Agile philosophies and processes #LI-Hybrid #SDAGround #SDAGroundIN Salary Note This estimate represents the typical salary range for this position based on experience and other factors (geographic location, etc.). Actual pay may vary. This job posting will remain open until the position is filled. Combined Salary Range USD $191,051.40 - USD $211,947.60 /Yr. Company Overview At General Dynamics Mission Systems, we rise to the challenge each day to ensure the safety of those that lead, serve, and protect the world we live in. We do this by making the world's most advanced defense platforms even smarter. Our engineers redefine what's possible and our manufacturing team brings it to life, building the brains behind the brawn on submarines, ships, combat vehicles, aircraft, satellites, and other advanced systems. We pride ourselves in being a great place to work with this shared sense of purpose, committed to a diverse and exciting employee experience that drives innovation and creates a community where all feel welcome and a part of something amazing. We offer highly competitive benefits and a flexible work environment where contributions are recognized and rewarded. To see more about our benefits, visit ************************************************************* General Dynamics is an Equal Opportunity/Affirmative Action Employer that is committed to hiring a diverse and talented workforce. EOE/Disability/Veteran

TITLE: IT SUPPORT ANALYST II DAYS/HOURS: M-F / 6AM-3PM mt HYBRID: 3 IN / 2 OUT TYPE: CONTRACT-TO-HIRE (6 months) HOURLY PAY: $30-$33 INDUSTRY: MANUFACTURING AND DISTRIBUTION COMPANY INFO Our client is a Fortune 500 company. They are a leader in their industry, manufacturing and distributing discrete goods for the building industry. · Great company culture with emphasis on collaboration and team building · Growth opportunity · Minimal outsourcing ROLE: The IT Support Analyst II is responsible for providing excellent customer service to end-users by delivering practical solutions to a wide-range of applications/technology problems and issues, and training of technology. REQUIRED & PREFERRED QUALIFICATIONS Bachelor's Degree or equivalent work experience in a related field required IT certifications or equivalent work experience preferred 3+ years' experience supporting desktop and application technologies required such as Dell desktops/laptops, Lenovo laptops, HP Printers, Datamax printers and handheld scanners 2+ years' experience supporting the following applications and technologies preferred: Trend Micro Antivirus Citrix Active Directory TCPIP, DNS, DHCP, WINS VPN client configuration Microsoft Exchange/Outlook: Creating rules Microsoft Excel: understanding Macros and formulas Internet Explorer, Chrome, HTML, Win install, internet/intranet support issues Help Desk Incident Management Software SQL or Microsoft Access database Remote control tools - Bomgar preferred Strong working knowledge of the Windows OS and Desktop productivity tools such as MS Office required

GURSTEL LAW FIRM, P.C. - HELP DESK TECHNICIAN The Help Desk Technician is a results-driven individual with entry level experience in the Information Technology field. This individual is responsible to provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware, clean up computers. Run diagnostic programs to resolve problems. Resolve technical problems with Local Area Networks (LAN), Wide Area Networks (WAN), and other systems. This individual is the forward face of our technology organization, and as such much maintain exemplary customer service standards. As a Help Desk Technician, you will provide Tier 1 support to our customers via phone, email and computer chat. You will ask appropriate questions and use knowledge and resources to diagnose and resolve their issues. You will escalate issues that extend beyond Tier I span of control. DUTIES AND RESPONSIBILITIES Manage Help Desk tickets in a timely manner Respond to customer issues via phone, email, and ticketing system Provide excellent customer service Document issues and gather information, then escalate issues to the next tier of support PC hardware and software support Follow-up with customers to ensure issues are resolved Provide daily and weekly status updates as required Look for opportunities to simplify the designs, operations, and deployment plans; reduce complexity while providing performance, agility, and scalability Maintains quality of service by establishing and enforcing organization standards. Communicate all relevant IT events and issues with appropriate staff regularly and efficiently Perform user onboarding and offboarding. Work with visiting vendors to ensure security QUALIFICATIONS AND SKILLS Any Microsoft/Network/A+ Certifications, preferred 2+ years of experience working in a help desk environment Proficiency with Microsoft Products Proficient with remotely supporting users Excellent written and verbal communication skills Highly organized Ability to diagnose and resolve basic computer technical issues Sharp assessment skills with the ability to decipher “wants” versus “needs” and comfortable negotiating prioritization accordingly See a problem or opportunity, take ownership and act on it independently Law Firm experience is a plus Legal Claims Platform experience a plus Experience with Commercial Legal Software a plus COMPETENCIES Technical Skills 30% Dependability 30% Customer Service 20% Problem Solving 20% TRAVEL - 10% local travel only COMPENSATION AND BENEFITS Medical, Dental, Vision, STD, LTD, Life, 401k, and Profit Sharing. Paid Time Off (PTO)/ Paid Holidays GET TO KNOW US Gurstel Law Firm, P.C. (hereinafter “Gurstel” or “Firm”) is a multi-state litigation law firm representing creditors in all aspects of the legal collection process. The Firm is headquartered in Golden Valley, Minnesota with offices in Arizona, California, Iowa, Nebraska, Nevada, Utah, Wisconsin and Wyoming. Its practice is focused on the development of attorneys' litigation skills, strategies and industry knowledge. CULTURE At Gurstel, we operate on our Core Values of Doing Right, Achieving Results, and Maintaining our Integrity. We champion diversity and are a very fast-paced, enthusiastic group of people! Success is celebrated and we are looking for people who share those same values with the drive to exceed expectations and think outside the box! Our culture is what makes our Firm a fun and rewarding place to work. EOE

Our client is a leading Managed Services Provider (MSP) located in Scottsdale, AZ and they are in need of a IT Helpdesk Support Level I. A successful candidate will have a track record of understanding in business desktop and server technologies that must include: Windows 10 workstations, Windows 2016 & 2019 servers, advanced networking, and vendor-specific hardware and software. Duties & Responsibilities End-User assistance Point person with Windows Desktop related issues Assist with Windows Servers Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. New User On-boarding Network Services and Equipment Installation LAN/WAN Installation and Maintenance Support Network Hardware Support and Installation Door card access, wander guard, lighting, HVAC Qualifications & Requirements Having worked with a Managed Services Provider (MSP) in the past is a BONUS! Three (2-3) years of experience in similar positions such as IT help desk, IT desktop support, IT support analyst, IT service management; Helpdesk Representative; IT Service Desk; IT user support Remote Management & Monitor (RMM) software experience (i.e. Connectwise, Kaseya, Ninja) PSA (or Ticketing) software experience (i.e. Autotask) History of network and firewall administration (Sonicwall & Meraki). Basic knowledge of network, server, and workstation troubleshooting knowledge. Excellent customer service skills (courteous, tactful, and professional demeanor). Excellent written and verbal communication skills, with experience presenting to groups. Reliable work ethic. A willingness to learn and grow

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Title: Deskside Support Representative Distributed Client Services Location: SCOTTSDALE, AZ Duration: 1 month+ Job Description: · Deskside & CTS, · Experience in Windows OS troubleshooting · Experience supporting Windows office products (O365) · Great Customer service skills Additional Information For more information, Please contact Shubham ************

Job Purpose Join a 30 year IT firm based in Louisiana with clients throughout the US in the SMB and Enterprise space. Our progressive and unique approach to managed services keeps our teams focus on proactive issues and not on putting out fires. Responsible for providing Tier 2 I.T. support services in our managed services division. You will be solving IT issues that are not able to be solved by our user support operations center utilizing Tier 2 and 3 resources as well and working directly with our client's IT staff and POC. Main Responsibilities Identify, isolate and troubleshoot level 2 or Higher I.T. related problems. Respond to alert incident tickets and work with system administrators to solve any issues. Assist Tier 1 Levels 1,2 support teams with user tickets and answer phones for Tier 2 support directly with client IT teams. Log and track customer requests using a problem-tracking tool. As appropriate, escalate problems to 2 nd and 3 rd level support teams and outside support vendors. Follow up on requests according to Service Level Agreements. Monitor the Service Desk ticketing system and ensure requests are logged correctly and within agreed timeframes Experience with Remote Support and Monitoring tools such as Connectwise Automate (Labtech), Solarwinds, DATTO RMM, and Microsoft SCCM/Intune. To analyze and where appropriate reproduce problems that have been reported to the Service Desk, documenting steps required to reproduce Foster excellent relationships and communications with Customers, Teams, and Vendors. Can heavily research problems and express a solution consistently and correctly in writing and do so with good grammar, spelling, and overall good written communication skills. Can handle more than one assignment at once Provide intermediate level support for the Microsoft suite of products (Word, Excel, Access, Project, Publisher, Power Point, Windows 10 or higher, Internet Explorer, Visio) and Desktop applications (Microsoft Outlook, Trend Micro Antivirus, VNC, Active Directory) Provide Tier 2 support on the following hardware: Servers, Laptops, Desktops, Notepads, Mobile Phones Provide Tier 2 Windows 10 or higher and MAC operating system administration functions Administer User Profiles includes assigning group access , file share access, and remote access. Monitor server and application availability and proactively alert other service providers to critical conditions requiring immediate resolution Provide Tier 2 MS Exchange, Office 365 and Google G-suite Administration functions: add new users based upon established standards, and establish and reset user passwords as needed. Provide Tier 2 Firewall and virus management support Transition to a Primary on-call after hour support role on an on-going rotation basis Provide onsite support to clients as needed. Decision Making To keep under regular review all off our technical processes and report any recommended changes. You are responsible for escalating calls to 2 nd and 3 rd tier support teams. Working Relationship & Contacts You will be in direct contact with customer liaison and the users of the customer's network. You will be in contact with MSP team members for the customer, including the lead consultant (vCIO) for the customer. Communicate with System Administrators and the Service Desk manager . Personal Requirements: Minimum 2 years of college or equivalent work experience preferred MCP preferred but not required Professional presentation and phone manner A basic understanding of how a network environment operates and how applications function within the environment Understanding of basic Windows and MAC desktop administration Basic understanding of WAN, LAN and TCP/IP. Knowledge of Cisco or Fortinet routers preferred, although not required Must be consistently punctual, dependable and reliable Presents ideas and initiatives both formally and informally Persuades and influences for results Accepts ownership of the problem until it is resolved Generates new ideas leading to opportunities or cost-savings Shows awareness of global trends and new developments in information technology and networks, including standards, protocols and architectures Some telecommunications experience, in particular IP telephony Self-starter, able to work independently. Strong organizational skills with attention to detail and the ability to prioritize Strong interpersonal and collaboration skills, resourceful and proactive team member Flexible to work a rotational schedule (including some Holiday's & weekends) and take on other duties as assigned. Some Customer On-site work.

A Service Desk Tech is the first line of support for the customers of AccountabilIT. They have the primary responsibility for receipt, triage, and resolution of customer requests and issues. If they are unable to resolve the request or issue then they will use documented procedure to identify the appropriate escalation protocol for addressing the issue. All activities performed by the Service Desk Tech are captured in the appropriate system of record for activity and time keeping. Support is primarily delivered remotely to the customer. This position is onsite at our Scottsdale facility during our Night Shift of which includes a Shift Differential in addition to the hourly rate. The position requires excellent writing and oral communication, troubleshooting, and documentation skills. The Service Desk Tech must have an understanding of computer support best practices. They also must be able to multitask and organize their work effectively in order to meet their daily, weekly, and monthly goals. Essential Functions:• Receive inbound customer contacts and use documented procedure, personal experience, and publicly available information to triage and resolve the customer's issue or request• Document all activities and time spent in the appropriate system of record• Escalate issue where needed to management or other technical resources• Identify and update internally maintained procedures where inaccuracies are found• Provide feedback and update existing procedures. Identify opportunities for improvement in service• Use third party and native applications to monitor supported systems and services• Investigate and attempt to resolve any received monitoring alarms• Document all activities and time spent in the appropriate system of record• Escalate issue where needed to management or other technical resources• Evaluate new procedures or processes for execution by the Service Desk• Update or provide feedback to management or directly to a customer on ways to improve the procedure Required Qualifications (This should include any minimum education, work experience, knowledge, & skills necessary to perform the functions of the position):• High school diploma or GED• 0 - 5 years of IT support experience• Working knowledge of IT support concepts and practices. • Strong written and verbal communication skills Other Qualifications:• Analyze information provided by customers, review system logs, and perform investigation to 1. Define the problem or request; 2. Identify potential workarounds; 3. Identify patterns or relationships; 4. Create solutions and resolve issues• Able to independently research support scenarios, read technical documents, and apply knowledge to resolve customer issues and requests.• General knowledge of IT technologies including Server Operating Systems, Databases, Networking, and Client/Server applications.• Write clear and well understood case notes on work performed.• Perform effectively in environments with frequent workload changes and competing demands.• Work independently and follow through on assignments with minimal direction.• Identify critical situations and perform the appropriate steps in response• Certifications relevant to IT services View all jobs at this company

NOTE: This is a 12-month contract assignment. The MUOS Lab & Deployment Tech will act as a leader and mentor to new technicians in the support of engineering activities such as designing, testing, checking-out, modification, fabrication and assembly of prototype electro mechanical systems, experimental design circuitry, laser/light transmission devices or specialized test equipment. This may entail performing the following: Interprets complex engineering drawings, diagrams and schematics, and understand the necessary interfaces Performs complex system level troubleshooting to component level Works from schematics, diagrams, written and verbal descriptions, layouts or defined plans to perform testing, checkout and troubleshooting functions Lays out, builds, calibrates, adjusts, installs and maintains equipment, components, devices or systems Responsibilities: Supports engineering activities such as design, test, check-out, modification, fabrication and assembly of prototype electromechanical systems Constructs, troubleshoots, calibrates, adjusts, tests, diagnoses, and maintains equipment, components, devices, or systems Interprets complex engineering drawings, diagrams and schematics, and understand the necessary interfaces Will be required to support Deployment activities at customer sites (CONUS and International) Works from schematics, diagrams, written and verbal descriptions, layouts or defined plans to perform testing, checkout and trouble-shooting functions Identifies and helps prototype new preventative maintenance tasks Will be expected to lead, direct, and organize Technician work Works with associates in other departments and understands cross-functional relationships May be required to support development of test specifications and procedures Minimum Qualifications: Please ensure the following qualifications are reflected in your resume to be considered. As a skilled specialist, completes tasks in resourceful and effective ways Understands implications of their work and makes recommendations for improvements Ability to perform duties and tasks with minimal supervision required Ability to effectively interact and communicate with internal and external team members including customers Ability to use computers and software applications to assist in job execution, with special focus on Excel Mechanically inclined and able to maintain, repair, and install equipment that is part of a live and operational system Capable of working remotely with limited local support CLEARANCE REQUIREMENTS: Department of Defense Secret security clearance is preferred at time of hire. Candidates must be able to obtain a SECRET clearance within a reasonable amount of time from date of hire. Applicants selected may be subject to a U.S. Government security investigation and must meet eligibility requirements for access to classified information. Due to the nature of work performed within our facilities, U.S. citizenship is required.

Shift: Monday-Friday 6AM-2:30PM Community Medical Services (CMS) is hiring an IT Provisioning Support Technician. Under the supervision of the Chief Technology Officer, the IT Provisioning Support Technician is responsible for maintaining the assets inventory and lifecycle of computers and IT equipment. Along the way, we'll invest in your well-being through a benefits package that includes: Subsidized medical, dental, and vision insurance Health savings account Short and long-term disability insurance Life insurance Paid sick, vacation, and holiday time 401K retirement plan with match Tuition and CME reimbursement up to 100% Employee assistance program to support your mental health and wellness Ongoing professional development Responsibilities RESPONSIBILITIES Provision, configure, and deploy computers and IT equipment (desktops, laptops, mobile devices, peripherals, etc.) Manage and maintain the inventory lifecycle of IT equipment Maintain detailed records of IT assets inventory Conduct hardware refurbishment and repairs as needed Collaborate with the IT team to implement and manage systems in Active Directory, Windows Operating systems, iPads and iPhones, and Microsoft Azure Provide Level 2 IT Help Desk support to end users Participate in IT projects and initiatives to improve operational efficiency Travel up to 20% within the U.S. to support on-site IT needs Qualifications Education, Certification, and Experience Requirements Teamwork-oriented, with experience working in virtual or distributed teams Minimum of 2 years of experience in IT hardware provisioning, repair, or technical support CompTIA or A+ certification required Additional certifications like Azure Fundamentals, CompTIA Network+, or ITIL Foundation are a plus Strong understanding of Windows operating systems, hardware diagnostics, and repair tools Experience with Azure Active Directory and WAN environments preferred Exceptional customer service skills and the ability to communicate effectively with technical and non-technical users Strong organizational, time management, and prioritization skills Associate degree or equivalent from a technical college; bachelor's degree in IT or related field preferred Tools and Equipment Requirements The ability to use a phone, computer, printer, and copier is required. Frequent use of Microsoft office products, including but not limited to Outlook, Word, Excel, Access, Microsoft Teams and PowerPoint. The ability to use the internet and various web browser software is required. Physical Working Conditions and Office Setting Description Requires sitting and standing associated with a normal office environment. Manual dexterity using a calculator and computer keyboard. Requires prolonged sitting, standing, frequent bending, stooping, or stretching. Some lifting may be required. Frequent and prolonged typing and frequent and prolonged operation of computer, keyboard, and telephones required. Requires occasional use of fax machines, telephones, copiers, and other office equipment. Employee must regularly lift and/or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds. #CRPSF

IT Systems/Senior Systems Administrator Dental Marketing & Management Group is a network of pediatric dental and orthodontic offices whose mission is centered on treating every patient with a high quality of care regardless of income level because every kid deserves access to patient-focused dentistry in a fun, upbeat environment. The staff at each location provides compassionate care in a child-friendly environment that helps to alleviate any fear of going to the dentist. The centralized shared support personnel serve the various dental offices in that mission, thus allowing the providers to focus on providing exceptional patient care. The organization has grown rapidly over the past eight years, expanding its geographic footprint from Arizona into Texas, Mississippi, and North Carolina. The executive team sees great opportunity for continued expansion within the current markets and potential new markets. In order to successfully scale, DMMG will recruit additional compassionate, authentic, team players to help make market-leading investments and innovations to support rapid expansion into the future. Our ideal candidate would be based out of the Phoenix Arizona area while providing remote & occasional on-site IT support to all offices assigned in Arizona, Mississippi, Texas and North Carolina. Position requires approximately 10% of travel. Travel could be several times a year with durations lasting up to two weeks. Overview The System Administrator will provide daily enterprise-wide server and desktop administration tasks and provide tier 3 support for enterprise systems and services on the ESXi and Microsoft Windows Server platforms, including but not limited to Active Directory, SharePoint, and SQL Server in either local or cloud/hosted environments. Daily tasks include installing, upgrading and monitoring servers, personal computers, software and hardware and managing/programing managed data switches, routers, and wireless controllers and access points. The System Administrator will maintain the essentials such as operating systems, business applications, security tools, web-servers, email, laptop, and desktop PCs. Monitor equipment for operator messages or error indicators. Set up and run diagnostic test and react appropriately to messages and report errors or machine malfunctions as required. Build and distribute hard drive images; install, configure and administer servers and client workstations. Install software patches and security updates. Respond to trouble calls and tickets as required. System Administrator Duties and Responsibilities Monitor and maintain Windows Server operating system and additional server components including but not limited to Active Directory, SharePoint, SQL Server, DNS, and DHCP. Apply patches and firmware update to major subsystems and services, roles, and system components within a Windows Systems environment and perform operating system and patch pilot testing on all changes prior to installation. Execute basic PowerShell or Command Shell commands. Monitor, analyze, and review system logs; identify potential problems with network, server and computing systems. Detect and troubleshoot problems as required. Monitor and troubleshoot LAN/WAN connectivity and performance (availability, utilization, throughput, jitter, and latency) and resolve issues as required. Administer and monitor corporate G Suite and Office 365 accounts; maintain user accounts, assign software licenses, monitor usage and storage, and report to management user stats and system security metrics. Write basic technical documentation. Control system access and security aspects of critical systems. Demonstrate in day-to-day work adherence to security best practices and Technology Services access control and security policies. Establish and maintain suitable resource and performance monitoring on all systems. Act as an advocate for Technology Services customers in service planning and deployment across the organization. Provide technical support and customer service directly to customers. Work efficiently with minimal guidance from Director. Understand the applicable processes and procedures of the organization and make recommendations in the continual improvement of those processes and procedures, providing for management analysis and recommendations on continual improvement. Resolve customer satisfaction issues. Work non-traditional hours and respond to on-call requests to provide 24 x 7 service availability. Ensure network connectivity throughout a company's LAN/WAN infrastructure is on par with technical considerations. Perform network address assignment. Assign configuration of authentication and authorization of directory services. Experience At least six years of relevant Windows Server experience in both local and cloud/hosted environments. At least three years experience supporting or administering an Active Directory domain or Organizational Unit (OU). Experience with Microsoft Operating Systems; Windows 2008R2 to 2016 R2. Experience with network switching, WAN, SDWAN, and firewall. Experience with VMware 5.5, 6.5 including VLAN and Enterprise Plus features. Experience with iSCSI SANS; Dell EQ. Experience in Microsoft Azure Cloud migrations. Experience applying industry standards and best practices in an enterprise-level Windows system/server environment. Experience in effective communication and collaborating in a high performance team environment. Experience using patience, sensitivity and effective communication with a wide range of people, including the technically proficient and those with minimal computing experience or technical skill. Experience solving technical problems quickly and identifying opportunities to automate repetitive processes. Experience participating in diverse workgroups. Knowledge Base Knowledge of hardware/software RAID and logical volume management. Knowledge of industry standards and best practices. Understanding of network topology and distributed system concepts. Understand system access control and security aspects of critical systems. Knowledge of Active Directory architecture and concepts. Knowledge of Voice-over-IP concepts and technology. Knowledge of email and collaboration concepts. Required Education Bachelor's degree in a relevant field, including Computer Science, Engineering, Information Technology, or other relevant field.