Information Systems Technician Jobs in Ithaca, NY

SECURING OUR TECHNOLOGY The Air Force relies heavily on advanced computer and software systems, so it is paramount to keep those systems safe. It's the job of Cyber Systems Operations specialists to design, install and support our systems to ensure they operate properly and remain secure from outside intrusion. These experts enhance our capabilities and provide us with the best and most secure systems so we can stay ahead of the curve in everything we do. REQUIREMENTS You must meet several requirements before joining the Air Force. These concern your background, overall health and other standards set by the Air Force, Department of Defense and federal law.Minimum Education You must be 17-42 years of age, a U.S. citizen and obtain a qualifying ASVAB score. High School Students may start their application as early as the end of their junior year. ASVAB SCORE REQUIREMENTS General Qualifications Knowledge of cyber system elements Completion of Cyber Systems Operations Initial Skills course Completion of a current Single Scope Background Investigation (SSBI) Completion of 7.5 weeks of Basic Military Training Must be at least 17, but has not reached age 42 on the date of enlistment

Product Design and Support Specialist $55-67K Our client is seeking a Product Design and Support Specialist to provide technical support for their products and systems. This role involves assisting customers and sales teams, ensuring compliance with industry regulations, and supporting system design. It is ideal for a technically minded professional with strong problem-solving and communication skills. Key Responsibilities Provide technical support for product applications, installation, troubleshooting, and warranties Assist in system design and supply documentation for specifying entities Ensure compliance with codes, standards, and regulations Develop and deliver training programs for internal teams, sales, and customers Serve as a technical resource for manufacturers' representatives, distributors, and contractors Utilize AutoCAD, LoopCAD, and Microsoft Office Suite for design services and documentation Collaborate with regulatory bodies to ensure product compliance Support product testing and maintain design software and technical resources Qualifications and Experience Associate's degree in a technical or business field; Bachelor's preferred Proficiency in AutoCAD, LoopCAD, Microsoft Office Suite, and Adobe Design Suite Strong technical aptitude, problem-solving skills, and communication abilities Experience in customer service or sales support Skills and Abilities Ability to manage multiple priorities in a fast-paced environment Strong organizational and problem-solving skills Team-oriented mindset with adaptability to changing needs Willingness to travel as needed Tools and Software Utilized Microsoft Office Suite (Excel, Word, Outlook, PowerPoint) Adobe Acrobat, AutoCAD, Avenir LoopCAD Testing equipment (micrometers, gauges) This is an excellent opportunity to work in a dynamic technical role, providing critical support to customers and internal teams. If you have a technical mindset and a passion for problem-solving, we encourage you to apply. Submit your resume to ************************ for immediate consideration. CPS Recruitment is an equal opportunity employer.

Our mission is simple: we want to partner with you to find the right position for your future. Our SWAT team approach is based on our ability to align your expertise with our clients' needs to forge long-lasting partnerships. Red Knight Solutions is looking for a regular Field Specialist to join its Infrastructure Delivery team. Reporting to the Territory Supervisor the Field Specialist will perform a variety of hardware-focused, break fix services and solutions on various client products. Candidates must possess the ability to perform basic and moderately complex troubleshooting and repair activities. Position may require the exercise of moderately complex analytical skills and to make decisions based on established department and company guidelines. Benefits: $40 per call/$5 per call per diem Dell/Lenovo paid certification training Responsibilities and Skills Providing customer break fix support for designated equipment Communicating clearly in written and verbal form Possess excellent customer service skills Accepting and delivery of all service calls assigned Completing all administrative tasks associated with each call Responsible for control and return of assets and inventory Other duties may be assigned to meet business needs May provide functional guidance to colleagues Requirements Typically requires technical school certification or equivalent and 1-2 years of relevant experience Ability to drive yourself to client locations Ability to lift and or move various computer equipment up to 50 lbs. Valid driver's license Reliable transportation with valid registration and adequate insurance Additional requirements may exist if offer of employment is extended Must own a basic repair tool kit

This is a Computer Field Technician Position doing hardware repairs and installations on laptop and desktop units. You must have prior experience with laptop and desktop hardware. As part of your onboarding, you will be certified in Dell and Lenovo. All certifications are free to you. Job Details This is a 1099 Contract position. Call volume varies but is typically between 2-5 calls per day. Pay is based on the number of calls completed. Pay starts at $35 per ticket. You will be completing hardware part replacements for Dell and Lenovo warranty services. Pay period -every Friday after the first week of completing tickets. You must have a reliable form of transportation to run these calls. You must have access to a computer and the internet to log onto your portal. Tickets are run Monday through Friday. You must be able to log into your tech portal every workday by 9 am to accept, code (update status), and map out your calls. You will be responsible for contacting your customers and confirming a window to go onsite to complete the service. Parts will be provided for you by the manufacturers. They are typically held at FedEx for you to pick up in the morning. You will be provided with shipping labels and materials to return the removed parts.

Supports 500 plus Lawson users, coordinates the implementation of Supply Chain Systems, applications, and/or interfaces by creating, testing, training, and supporting maintenance, and enhancements. Coordinates and communicates with end users and representatives from hospital, financial, and ancillary departments on a routine basis in preparation for application Implementations. Provides end-users assistance by performing periodic system maintenance and hands on training. Minimum Qualifications: Bachelor's degree and 3 years of relevant Information Management and Customer Support experience required or Associate's degree and 5 years of relevant Information Management, Technology Services and Customer Support experience required. Preferred Qualifications: Experience with ERP systems in a healthcare environment preferred Work Days: Monday - Friday, 8:00am-4:30pm Message to Applicants: Recruitment Office: Human Resources Executive Order: Pursuant to Executive Order 161, no State entity, as defined by the Executive Order, is permitted to ask, or mandate, in any form, that an applicant for employment provide his or her current compensation, or any prior compensation history, until such time as the applicant is extended a conditional offer of employment with compensation. If such information has been requested from you before such time, please contact the Governor's Office of Employee Relations at ************** or via email at ****************.

Employment Type: Full-Time, Mid Entry Level Department: IT As a CGS user support specialist, you will move, track, monitor, and diagnose IT systems while maintaining the utmost level of customer service, responsiveness, communication, and judgment. CGS brings motivated, highly skilled, and creative people together to solve the government's most dynamic problems with cutting-edge technology. To carry out our mission, we are seeking candidates who are excited to contribute to government innovation, appreciate collaboration, and can anticipate the needs of others. Here at CGS, we offer an environment in which our employees feel supported, and we encourage professional growth through various learning opportunities. Skills and attributes for success: * Assist users with various IT-related troubles * Install and maintain USAO hardware and software * Physically move IT equipment * Administer user accounts * Monitor and diagnose IT systems * Actively use trouble tickets to follow issues * Training district users * Tracking IT equipment Qualifications: * Experience providing direct end-user support for the applications being supported, including both telephone support and on-site assistance to users. * Certain applications may require certification by the software provider. * Prior teaching/training experience involving computer applications, preferably database, imaging, or other automated litigation support applications strongly preferred. * Must have hands-on familiarity with the network, telecommunications, and operating systems environment of the applications being supported. Ideally, you will also have: * Prior experience in automated litigation support preferred. * Experience with DOJ office automation environments extremely helpful; should be an expert user of the Government's word processing, spreadsheet, and email systems. * Excellent oral and written communication skills required. * Pleasant telephone manners are important. Undergraduate degree valued. Our commitment Contact Government Services (CGS) strives to simplify and enhance government bureaucracy through the optimization of human, technical, and financial resources. We combine cutting-edge technology with world-class personnel to deliver customized solutions that fit our clients' specific needs. We are committed to solving the most challenging and dynamic problems. For the past seven years, we've been growing our government-contracting portfolio, and along the way, we've created valuable partnerships by demonstrating a commitment to honesty, professionalism, and quality work. Here at CGS we value honesty through hard work and self-awareness, professionalism in all we do, and to deliver the best quality to our consumers mending those relations for years to come. We care about our employees. Therefore, we offer a comprehensive benefits package. * Health, Dental, and Vision * Life Insurance * 401k * Flexible Spending Account (Health, Dependent Care, and Commuter) * Paid Time Off and Observance of State/Federal Holidays Contact Government Services, LLC is an Equal Opportunity Employer. Applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. Join our team and become part of meaningful government innovation! Explore additional job opportunities with CGS on our Job Board: ************************************* For more information about CGS please visit: ************************** or contact: Email: ******************* $59,084.48 - $75,965.76 a year

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

IT Support Services Manager Department: Information Technology Reports to: VP of Information Technology Full-Time: A typical work schedule is standard business hours, 8:30 a.m.- 5:00 p.m., with the flexibility to handle escalations or support during peak times or special projects. Pay Schedule: Bi-Weekly Non-Exempt: Compensation starts at $85,000 and $100,000 annually, depending on experience. Benefits: Begin the first day after the first two full months of employment The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person's contributions and understand that every role has unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee's unique value. Position Summary The IT Support Services Specialist oversees the help desk's daily operations and ensures efficient and effective resolution of technical issues across the organization. This role will manage IT support staff, implement best practices for service delivery, and collaborate with other departments to optimize IT systems and processes. This role ensures timely and effective resolution of technical issues while providing hands-on desktop support for complex problems. It is responsible for managing the help desk operations, mentoring team members, and ensuring that desktop systems are optimized for performance and reliability. Essential Functions The essential functions include, but are not limited to, the following: Help Desk Management * Oversee the daily operations of the help desk team, ensuring timely and effective resolution of user issues. * Develop and implement help desk policies, procedures, and best practices to improve efficiency and customer satisfaction. * Monitor help desk metrics (e.g., ticket resolution times, customer satisfaction scores) and implement necessary improvements. * Train, mentor, and support help desk technicians, fostering a culture of continuous learning and professional growth. * Act as an escalation point for complex or high-priority issues, resolving them promptly. Desktop Support Leadership: * Provide advanced technical support for desktop systems, including hardware, software, and peripherals. * Diagnose and resolve complex technical issues related to operating systems, applications, and network connectivity. * Lead the deployment, configuration, and maintenance of desktop systems, ensuring they are secure, up-to-date, and optimized for performance. * Manage inventory of IT assets, including desktops, laptops, and related equipment, and ensure proper lifecycle management. * Collaborate with other IT teams to implement new technologies and improve existing systems. Customer Service & Communication: * Serve as the primary point of contact for IT-related issues, ensuring high customer satisfaction. * Communicate technical information clearly and effectively to non-technical users. * Build strong relationships with employees and departments to understand their IT needs and provide proactive support. Strategic Initiatives: * Identify opportunities to improve IT support processes and implement solutions to enhance service delivery. * Stay up-to-date with emerging technologies and trends in desktop support and help desk management. * Assist in the planning and executing of IT projects, such as system upgrades, migrations, and deployments. Key Performance Indicators (KPIs) * Help Desk Ticket Resolution Time-Measure the average time to resolve IT support tickets, ensuring timely responses and efficient problem-solving. * Customer Satisfaction Score (CSAT) - Track employee feedback on IT support services through post-ticket surveys to assess service quality and user experience. * First Call Resolution Rate - Monitor the percentage of IT issues resolved on the first contact to evaluate the team's effectiveness in addressing problems without escalation. * System Uptime & Performance - Ensure desktop systems, networks, and key IT services maintain high availability and optimal performance, minimizing disruptions. * Team Productivity & Training Progress - Track help desk team performance, including the number of tickets handled per technician and participation in ongoing training to enhance skills and knowledge. Additional Responsibilities * Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws. Physical Demands The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. * Frequent sitting, standing, and walking while troubleshooting and assisting users. * Lifting and carrying IT equipment (e.g., desktops, laptops, servers, and peripherals) up to 50 pounds as needed. * Bending, crouching, and kneeling to access equipment under desks or in server rooms. * Fine motor skills are required to handle small computer components and repair hardware. * Extended screen time for troubleshooting, system monitoring, and documentation. * Occasional travel between office locations. * Office setting with a mix of desk work and on-site support. * Server rooms or data centers with varying temperatures and noise levels from cooling systems and equipment. * Potential exposure to dust when maintaining hardware or working in storage areas. * Fast-paced and deadline-driven environment, requiring multitasking and prioritizing urgent IT issues. * Interaction with employees at all levels, requiring strong communication and customer service skills. * Possible after-hours or weekend work for system maintenance, updates, or emergency support. Minimum Qualifications * Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). * Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or managerial role. * Strong technical expertise in desktop support, including Windows and mac OS operating systems, Microsoft Office 365, and enterprise software applications. * Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira) and remote support tools. * Knowledge of ITIL frameworks and best practices for IT service management. * Excellent problem-solving skills and the ability to troubleshoot complex technical issues. * Strong leadership and team management skills, focusing on mentoring and developing team members. * Exceptional customer service and communication skills, with the ability to interact effectively with all levels of the organization. * Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus. Note This job description in no way states or implies that these are the only duties to be performed by this position's employee(s). Employees will be required to follow any other job-related instructions and perform any other job-related duties requested by anyone authorized to give instructions or assignments. All duties and responsibilities are essential functions and requirements. They are subject to possible modification to accommodate individuals with disabilities reasonably. Immediate Mailing Services, Inc. is an equal-opportunity employer and values diversity. Immediate Mailing Services, Inc. is a drug-free workplace compliant with applicable ADA regulations. Immediate Mailing Services, Inc. is an Equal Opportunity-Affirmative Action Employer - Minority / Female / Disability / Veteran / Gender Identity / Sexual Orientation / Age / Immigration Status / Criminal Convictions / Height / Weight, or any other protected class/status. Immediate Mailing Services, Inc. is committed to diversity and inclusion. We seek employees and customers from all backgrounds to join our teams, and we encourage them to bring their authentic, original, and best selves to work. Our employees are expected to do the same. All employment decisions are based on qualifications, merit, and business needs. The company is an equal opportunity employer, a drug-free workplace, and complies with ADA regulations as applicable, including Veterans Disabled. To perform this job successfully, the employee(s) will possess the skills, aptitudes, and abilities to perform each duty proficiently. Some requirements may exclude individuals who pose a direct threat or significant risk to their health, safety, or others. The requirements listed in this document are the minimum levels of knowledge, skills, or abilities. This document does not create an employment contract, implied or otherwise, other than an at-will relationship.

Please no 3rd parties or C2C. Must be a US Permanent Resident or Citizen. We are unable to sponsor currently. Pay Range: 25.00/hr. - 28.00/hr. depending on experience About the Role: We are seeking an IT Support Analyst to provide technical assistance across multiple locations. This role involves troubleshooting hardware and software issues, managing network infrastructure, and supporting user accounts and systems to ensure seamless operations. The IT Support Analyst will report directly to the Director of IT and play a key role in maintaining and enhancing the company's IT environment. Key Responsibilities: Provide technical support for hardware and software systems across the company. Troubleshoot and resolve issues with desktops, laptops, printers, and mobile devices. Manage user account creation, configuration, and setup. Oversee wireless network management and access point configuration. Administer Windows updates and Exchange Management Console. Maintain and manage file share permissions and network file share servers. Analyze and remediate hardware and system-related issues. Ensure optimal performance and availability of IT systems. Contribute to enhancing cybersecurity measures. Work independently, exercising sound judgment in resolving technical challenges. Automate routine tasks using scripting and develop basic programs to optimize IT operations. Provide first and second-level user support. Participate in on-call, off-hours support on a rotating basis. Qualifications: Education & Experience: Previous experience in IT support or a related role. Experience with Active Directory and Group Policy. Knowledge of Exchange (both 365 and On-Prem) and Office 365. Familiarity with networking protocols (TCP/IP, DNS, DHCP). Technical Skills: Strong problem-solving skills with attention to detail. Ability to troubleshoot and support hardware and software issues. Experience with Windows updates, network file shares, and cybersecurity measures. Basic scripting skills for task automation. Certifications (Preferred but not required): Cybersecurity-related certifications. Network+, CCNA, or equivalent networking experience. Experience with Office 365, MSSQL, and Hyper-V virtual server configuration. Knowledge of phone system configuration and maintenance. Soft Skills: Excellent communication skills, with the ability to explain technical concepts to non-technical users. A customer-focused approach and commitment to providing quality support. Team player who values knowledge sharing and continuous learning. Why Join Us? Competitive salary based on experience. Comprehensive benefits package, including health, dental, life, and disability insurance (short- and long-term). 401(k) & Roth IRA with company matching. Paid vacation and personal time. Employee Assistance Program. Employee purchase discounts. Opportunities for career growth in a rapidly expanding organization. ISSI Technology Professionals celebrates diversity. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.

IT Support Services Manager Department: Information Technology Reports to: VP of Information Technology Full-Time: A typical work schedule is standard business hours, 8:30 a.m.- 5:00 p.m., with the flexibility to handle escalations or support during peak times or special projects. Pay Schedule: Bi-Weekly Non-Exempt: Compensation starts at $85,000 and $100,000 annually, depending on experience. Benefits: Begin the first day after the first two full months of employment ****The salary range reflects the anticipated compensation for the role and may vary based on several factors, including experience, education, specific skill sets, tenure, and overall fit. We value each person's contributions and understand that every role has unique requirements that influence compensation; however, different roles may require different levels of expertise and qualifications, which can affect compensation. While we strive to maintain fairness and consistency across the organization, differences in responsibilities, qualifications, and market conditions may result in varied compensation levels. Our goal is to ensure that compensation remains equitable, aligned with the demands of each position, and reflective of each employee's unique value. Position Summary The IT Support Services Specialist oversees the help desk's daily operations and ensures efficient and effective resolution of technical issues across the organization. This role will manage IT support staff, implement best practices for service delivery, and collaborate with other departments to optimize IT systems and processes. This role ensures timely and effective resolution of technical issues while providing hands-on desktop support for complex problems. It is responsible for managing the help desk operations, mentoring team members, and ensuring that desktop systems are optimized for performance and reliability. Essential Functions The essential functions include, but are not limited to, the following: Help Desk Management Oversee the daily operations of the help desk team, ensuring timely and effective resolution of user issues. Develop and implement help desk policies, procedures, and best practices to improve efficiency and customer satisfaction. Monitor help desk metrics (e.g., ticket resolution times, customer satisfaction scores) and implement necessary improvements. Train, mentor, and support help desk technicians, fostering a culture of continuous learning and professional growth. Act as an escalation point for complex or high-priority issues, resolving them promptly. Desktop Support Leadership: Provide advanced technical support for desktop systems, including hardware, software, and peripherals. Diagnose and resolve complex technical issues related to operating systems, applications, and network connectivity. Lead the deployment, configuration, and maintenance of desktop systems, ensuring they are secure, up-to-date, and optimized for performance. Manage inventory of IT assets, including desktops, laptops, and related equipment, and ensure proper lifecycle management. Collaborate with other IT teams to implement new technologies and improve existing systems. Customer Service & Communication: Serve as the primary point of contact for IT-related issues, ensuring high customer satisfaction. Communicate technical information clearly and effectively to non-technical users. Build strong relationships with employees and departments to understand their IT needs and provide proactive support. Strategic Initiatives: Identify opportunities to improve IT support processes and implement solutions to enhance service delivery. Stay up-to-date with emerging technologies and trends in desktop support and help desk management. Assist in the planning and executing of IT projects, such as system upgrades, migrations, and deployments. Key Performance Indicators (KPIs) Help Desk Ticket Resolution Time-Measure the average time to resolve IT support tickets, ensuring timely responses and efficient problem-solving. Customer Satisfaction Score (CSAT) - Track employee feedback on IT support services through post-ticket surveys to assess service quality and user experience. First Call Resolution Rate - Monitor the percentage of IT issues resolved on the first contact to evaluate the team's effectiveness in addressing problems without escalation. System Uptime & Performance - Ensure desktop systems, networks, and key IT services maintain high availability and optimal performance, minimizing disruptions. Team Productivity & Training Progress - Track help desk team performance, including the number of tickets handled per technician and participation in ongoing training to enhance skills and knowledge. Additional Responsibilities Employees may be required to perform duties outside their primary responsibilities or assigned department, as reasonably requested by management. These duties may occasionally occur outside regular working hours, provided they align with applicable labor laws. Physical Demands The physical demands described here represent those that an employee must meet to successfully perform the essential functions of this position. Frequent sitting, standing, and walking while troubleshooting and assisting users. Lifting and carrying IT equipment (e.g., desktops, laptops, servers, and peripherals) up to 50 pounds as needed. Bending, crouching, and kneeling to access equipment under desks or in server rooms. Fine motor skills are required to handle small computer components and repair hardware. Extended screen time for troubleshooting, system monitoring, and documentation. Occasional travel between office locations. Office setting with a mix of desk work and on-site support. Server rooms or data centers with varying temperatures and noise levels from cooling systems and equipment. Potential exposure to dust when maintaining hardware or working in storage areas. Fast-paced and deadline-driven environment, requiring multitasking and prioritizing urgent IT issues. Interaction with employees at all levels, requiring strong communication and customer service skills. Possible after-hours or weekend work for system maintenance, updates, or emergency support. Minimum Qualifications Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent experience). Minimum of 5 years of experience in IT support, with at least 2 years in a leadership or managerial role. Strong technical expertise in desktop support, including Windows and mac OS operating systems, Microsoft Office 365, and enterprise software applications. Experience with help desk ticketing systems (e.g., ServiceNow, Zendesk, Jira) and remote support tools. Knowledge of ITIL frameworks and best practices for IT service management. Excellent problem-solving skills and the ability to troubleshoot complex technical issues. Strong leadership and team management skills, focusing on mentoring and developing team members. Exceptional customer service and communication skills, with the ability to interact effectively with all levels of the organization. Certifications such as CompTIA A+, Microsoft Certified: Modern Desktop Administrator, or ITIL Foundation are a plus.

CFCU Community Credit Union (CFCU) is seeking a talented Information Technology (IT) Help Desk Associate to join the department. The successful candidate will provide first level technical assistance and support related to computer systems to all Credit Union staff. The responsibilities include: answering the Help Desk phone; documenting problems and requests; providing support for access to multiple IT programs; performing basic troubleshooting; resolving open issues; escalating issues he/she cannot resolve and assigning open tickets to the appropriate IT Staff for resolution; following up with end-users on issues they resolve. Requirements & Responsibilities: · Provides on-going support and first level technical assistance to all Credit Union staff with issues related to computer systems. · Responds to queries through the ticketing system, over the phone, or through email. · Investigates user problems and identifies their source; determines possible solutions; discusses testing and implementation of solutions with IT Specialist(s) and IT Manager. · Performs basic troubleshooting of systems and applications to identify and correct malfunctions and other operational difficulties, coordinating with I.T. staff and third-party vendors as appropriate. · Provides refresher training to staff on systems features as appropriate. · Performs hardware/software upgrades to existing computer equipment. Notifies users of new useful features available through product updates. Provides software and hardware support to credit union staff and volunteers by providing first level technical assistance for troubleshooting, maintenance, and repair of PCs, printers, terminals, etc. · Assist in the purchasing, inventorying and tracking of IT inventory. · Reports significant and/or wide-spread issues to supervisor for escalation as appropriate. · Provides supervisor with assigned reports in a timely, accurate manner. Utilizes and maintains help desk tracking software. · Participate in cross training with other Information Technology staff. · Performs responsibilities in accordance with all Credit Union standards, policies and procedures. · Performs other job related duties as assigned. Required Skills · One year to three years of similar or related experience. · (1) A two-year college degree or (2) Completion of a specialized study at a business or trade school and 5 years · Courtesy, tact, and diplomacy are essential elements of the job. Work involves much personal contact with others inside and/or outside the organization for purposes of giving or obtaining information, building relationships, or soliciting cooperation. · Ability to identify and resolve computer system malfunctions and operations problems. · Ability to communicate technical information to nontechnical personnel. · Excellent verbal and written communication skills. · Ability to learn and support new systems and applications. · Skill in organizing resources and establishing priorities. · Normal, corrective vision range and hearing. · Ability to sit for long periods of time. · Frequent use of computer keyboard. · Occasionally lift and/or move up to 50 lbs. Equal Employment Opportunity Equal employment opportunity has been and will continue to be a basic principle at the Credit Union. CFCU provides equal employment opportunities, without discrimination because of race, color, religion, creed, sex, sexual orientation, gender identity or expression, pregnancy, marital status, age, national origin, citizenship, handicap or disability, veteran or military status, political beliefs, victim of domestic violence status, familial status, or predisposing genetic characteristics or status, or any other status protected by federal, state, local or other law. This policy includes, but is not limited to recruitment, hiring, compensation, training, and apprenticeship, promotion, upgrading, demotion, downgrading, transfer, lay-off and termination, and all other terms and conditions of employment. #CFCU1 Salary Description $21.59 - 25.85 / hour

Rapid Response Monitoring is seeking a service-oriented IT Support Specialist to serve as part of 24x7 team maintaining 99.999% network and system uptime. Rapid Response Monitoring is a company driven by our tireless desire to protect lives and property by creating and leveraging the most cutting-edge technology possible. Supported by teams of experts in their respective fields, we provide best in class monitoring services for some of the biggest names in electronic and digital security, aging in place, and fire protection services. As an IT Support Specialist, you will provide technical assistance to the team members of Rapid Response with their hardware and software support requests. We are looking for an individual who can use their analytical and problem-solving skills while providing exceptional internal and external customer service. Salary Range $65,000 - $85,000 based upon experience. Responsibilities Function as the first-level contact for all Information Technology Help Desk issues received via Rapid Response s Ticket System Troubleshoot IT-related issues using best practices, internal tools, standard troubleshooting techniques, and external resources Log all support requests in the ticket system and document all actions to include all follow up conversations, troubleshooting steps, and resolution Upon escalation, work with Tier 2 support to learn further troubleshooting and resolution techniques Recommend modifications to IT Support procedures to enhance the service provided by the department Remain highly organized and detail oriented Maintain a sense of urgency when completing tasks Basic Qualifications Minimum (2) year IT, Computer Science, Information Science, or related degree or equivalent Military Service Ability to work in multiple systems concurrently while providing support services Proficient computer skills (i.e., Word, Excel, Ticket Systems, Web Applications) Many of our positions require an extra level of screening to obtain Department of Defense security clearance Rapid Response prides itself in being a drug-free workplace Preferred Qualifications Experience in the alarm industry, including panel setup, configuration, and signal management Bachelor's degree in IT, Computer Science, Information Science, or a related field of study Familiarity with PowerShell for automation and system management Experience navigating and managing Linux servers CompTIA A+ certification or equivalent foundational IT knowledge Knowledge of Microsoft Active Directory and domain-joined infrastructure Experience working with Microsoft Office 365 administration and support COVID-19 Vaccine Requirements Must be vaccinated against COVID-19. We are not requiring boosters at this time. What awaits you at Rapid Response Medical, Dental, Vision, and 401k Paid vacation and sick time Wellness program and wellness days off Internal advancement opportunities The opportunity to make an impact on communities across the country every day About Us Founded in Syracuse, NY in 1992, we are a critical response center focused on saving lives and protecting homes and businesses. Whether it s a fire at a family home, an armed intruder at a business, a missing vehicle, an evening jogger, or a lone family member having a medical emergency, our heroes are there to help every day. Supported by teams of experts in their respective fields, our highly trained specialists are the 24/7 backbone for thousands of alarm companies across the country. Additional Information Rapid Response offers a competitive compensation and benefits package and dynamic and professional work environments. We also offer continued growth through our internal advancement opportunities. For more information, view our website at ****************************** Rapid Response is an Equal Opportunity Employer.

Global Channel Management is a technology company that specializes in various types of recruiting and staff augmentation. Our account managers and recruiters have over a decade of experience in various verticals. GCM understands the challenges companies face when it comes to the skills and experience needed to fill the void of the day to day function. Organizations need to reduce training and labor costs but at same requiring the best "talent " for the job. Qualifications Minimum: High School Diploma or equivalent No less than one entry level certification (A+, N+, or OEM vendor certification) 1. Knowledge of networked printers/multi-functional equipment, and how to trouble-shoot 2. Professional sounding and clear voice when speaking 3. Being polite at all times to customers on the phone 4. Ability to multi-task as necessary. Additional Information $15/hr 12 months

Job Title Help Desk Admin Division Technology Join our dynamic team at CCMR3, where we specialize in providing exceptional debt recovery solutions while prioritizing empathy and integrity. As a leading firm in the industry, we are committed to upholding the highest standards of ethical conduct while delivering results for our clients. We are currently seeking talented individuals to join our dynamic team and contribute to our mission of changing the face of the Debt Recovery industry through our Rethink, Reimagine, and Recover philosophy. If you are driven, innovative, and thrive in a fast-paced environment, we invite you to explore the opportunities available with us. Job Description We are seeking a dedicated and customer-focused Help Desk Administrator to provide technical support and assistance to our internal users. The ideal candidate will have excellent communication skills, a strong technical background, and a passion for helping others resolve IT-related issues. As a Help Desk Administrator, you will play a crucial role in ensuring the smooth operation of our organization's technology environment and maintaining high levels of user satisfaction. Position Responsibilities: Responsibilities may include, but are not limited to · Act as the first point of contact for all IT-related inquiries from internal users via phone, email, and ticketing systems. · Utilize JIRA to log, track, prioritize, and resolve IT support tickets, ensuring timely escalation when necessary. · Provide prompt, courteous assistance to troubleshoot and resolve hardware, software, network, and connectivity issues. · Guide users through problem resolution steps with clear, user-friendly instructions. · Diagnose and resolve issues with desktops, laptops, mobile devices, printers, and peripherals. · Assist users with software installations, updates, and configurations. · Perform password resets and manage account access securely. · Contribute to knowledge base articles, FAQs, and troubleshooting guides. · Use remote assistance tools to provide off-site support when needed. · Educate users on IT best practices, including security and data protection. · Collaborate with IT team members to resolve complex issues and improve processes. · Provide feedback on recurring technical issues to enhance system stability. Required Qualifications: · High school diploma or equivalent required; associate degree or technical certifications preferred. · Previous customer service or IT support experience preferred, but not required. Training provided. · Familiarity with Windows and mac OS operating systems, Microsoft Office, and common business applications. · Experience utilizing JIRA or similar ticketing systems (e.g., ServiceNow, Zendesk) for IT support management. · Basic understanding of networking concepts and troubleshooting. · Certifications such as CompTIA A+ are a plus, with a willingness to continuously learn and develop technical skills. · Strong problem-solving skills with a customer-focused approach. · Ability to communicate technical concepts in a clear, user-friendly manner. · Exposure to Azure Virtual Desktop environments is a plus. · Comfortable working in a fast-paced environment where priorities may shift quickly. · Ability to remain organized and adaptable while maintaining a professional and positive attitude. In joining our team at CCMR3, you'll have the chance to make a real difference in people's lives while advancing your career in a supportive and rewarding environment. We are second to none with competitive compensation packages, comprehensive and continuous education, and opportunities for professional growth. If you're ready to join a company that values integrity, teamwork, and results-driven performance, apply today and embark on a fulfilling journey with us as we work together to help individuals navigate their financial challenges.

This is for a British multinational electricity and gas utility company headquartered in Warwick, United Kingdom. Its principal activities are in the United Kingdom and North Eastern United States. Job Description Employment Type: 12-month contract (With high possibility for contract extension or conversion to permanent employment) To take phone calls from the field on IT incidents being raised via the FFHD (Field Force Help Desk) and provide the next level of support, and improve resolving IT issues during first point of contact with the help desk. Utilizing the Service Now tool to manage and record incident report to resolution. • Utilize tools and systems access to resolve field engineer user issues wherever possible at the first point of contact. • Provide field engineer users with an excellent level of customer service keeping them informed of progress of issue resolution and setting customer expectations correctly. • Windows Certification and experience in support both Windows and iOS based machines. • Knowledge Base - create and attach Knowledge Base articles, view and edit Knowledge navigation. • Add/modify/delete users, groups and roles • Password and license management **Help desk operates Monday-Friday 07:00-19:00 (excluding holidays) so will work on a shift rotation basis Qualifications - 1 to 5 years' related working experience Additional Information All your information will be kept confidential according to EEO guidelines.

Progressive Global Energy is a world-leading staffing company committed to connecting the right talent with the right opportunity in the diversified energy industry. We support our clients and candidates' needs by delivering safe and compliant manpower services quickly and effectively. Job Description • Utilizing the Service Now tool to manage incident tickets to resolution. • Provide high quality technical support to quickly resolve tickets • Utilize tools and systems access to resolve field engineer user issues wherever possible at the first point of contact. • Provide field engineer users with an excellent level of customer service keeping them informed of progress of issue resolution and setting customer expectations correctly. • Windows Certification and experience in support of both Windows and iOS based machines. • Analyze and monitor all open FFHD incidents and determine which incidents require FFHD escalation and follow up with respective incident owners. • Provide onsite support on business applications once trained by the Application Support Teams • Provide recommendations for new or existing knowledge articles to be developed which will assist in maximizing first time fix rates. • Add/modify/delete users, groups and roles • Password and license management Qualifications • Excellent customer service and telephone communication skills. • Experience in using active directory, making technical config changes on backend systems without disruption. • Experience in using IT systems and relevant software to raise (when needed) and manage incidents tickets • Problem solving skills. • Analytical skills to identify trends in issues reported and identify areas for improvements. • Experience of the concepts, objectives and life-cycle of Knowledge Management activities • Knowledge of ITIL governance and control processes and procedures • Flexible, adaptable and able to learn new concepts quickly • Excellent communication and collaboration skills • Strong analytical skills • Strong focus on detail, documentation development and quality assurance Additional Information All your information will be kept confidential according to EEO guidelines.

Integrated Resources, Inc., is led by a seasoned team with combined decades in the industry. We deliver strategic workforce solutions that help you manage your talent and business more efficiently and effectively. Since launching in 1996, IRI has attracted, assembled and retained key employees who are experts in their fields. This has helped us expand into new sectors and steadily grow. Job Description · 2 yr degree is a VERY NICE to have but not a deal breaker if someone has significant experience. · Responsible for the effective acquisition, installation, maintenance, and use of desktop technology. · May be responsible for the purchase and installation of hardware/software. · Represents bridge between technology and business needs. · Resolves problems with new and existing equipment. · May train end users on software. · Administers end user requests and projects. · Coordinates resources to solve problems. · Learning and applying a basic knowledge in one skill area. · Limited use and/or application of technical principles, theories and concepts. · Develops solutions to routine technical problems of limited scope. Work is closely supervised. · Follows specific, detailed instructions. · May be assigned to small projects or to phase(s) of larger projects. Contributes to the completion of routine technical tasks. · Failure to achieve results can normally be overcome without serious affect on schedules and programs. · Contacts are primarily with immediate supervisor, project leaders, and other professionals in the section or group. · May or may not have frequent external customer contacts. Qualifications Configurations and imaging of devices locally and networked. Hardware and software troubleshooting, repair, and replacement. Desktop and IT Support in diverse work environments. Additional Information Kind Regards, Pramod Kumar Technical Recruiter Integrated Resources, Inc. DIRECT # - 732-844-8730

Currently pursuing a degree in Finance, Business Administration, Information Technology, or a related field Analytical skills with a comfort level in handling numbers and financial data Basic understanding of contract terms and vendor management principles Technical ability to use AI tools and software for data management Proficient with Microsoft Office Suite, especially Excel Detail-oriented with strong organizational skills Ability to work independently and as part of a team Ability to work during the full 9-week program Competencies and Skills Values differences\: Recognizes the value different perspective and cultures brings to an organization. Applies business insights\: Applies knowledge of business and the marketplace to advance the organization's goals Build strong teams\: Builds strong identity teams that apply their diverse skills and perspective to achieve common goals. Cultivates innovation: Creates new and better ways for the organization to be successful. Adapts and learns: Actively learns and adapts through experimentation when tackling new problems and situations, using both successes and failures to develop and learn. ABOUT EQUITABLE We have been providing stability and reliability to our clients since 1859 to help them live their lives with confidence, to give them peace of mind, and enable them to realize their dreams for their loved ones and their legacy. As an employer, Equitable is committed to creating an environment where everyone feels completely comfortable bringing their true selves to work every day. Equitable has been recognized and certified as a great place to work by the Great Place to Work Institute. We provide our employees opportunities to move within our organization so they can grow their career and skills without ever having to leave Equitable. Almost 40% of our open jobs are filled with current employees. In addition to competitive compensation and an outstanding benefits package including 401(k) and medical programs, we offer the opportunity for continued professional development in a congenial corporate environment. Equitable is committed to providing equal employment opportunities to our employees, applicants and candidates based on individual qualifications, without regard to race, color, religion, gender, gender identity and expression, age, national origin, mental or physical disabilities, sexual orientation, veteran status, genetic information or any other class protected by federal, state and local laws. NOTE\: Equitable participates in the E-Verify program. If reasonable accommodation is needed to participate in the job application or interview process or to perform the essential job functions of this position, please contact Human Resources at ************** or email us at *******************************. At Equitable, our power is in our people. We're individuals from different cultures and backgrounds. Those differences make us stronger as a team and a force for good in our communities. Here, you'll work with dynamic individuals, build your skills, and unleash new ways of working and thinking. Are you ready to begin preparing for a career in IT? Information Technology Equitable is seeking stellar student leaders who are eager to participate in our IT Internship program. The experience you'll gain will open up exceptional career opportunities and could lead to you landing your dream job at Equitable upon graduation. We are seeking a motivated and detail-oriented intern to join our team. This internship offers a unique opportunity to gain hands-on experience in project work related to contract management, vendor relations, and financial analysis within the IT sector. The ideal candidate will have a keen interest in finance and technology, with the ability to leverage AI tools for data management and analysis. Typical assignments will consist of the following: Project Work Participate in projects that involve reviewing and managing IT contracts and vendor agreements Contribute to initiatives focused on vendor performance evaluations and relationship management Engage in projects related to financial analysis, budgeting, forecasting, and cost management Data Management Create and refine data entry forms and templates for contract and vendor management Utilize AI tools to streamline data collection and analysis processes Collaboration Work collaboratively with other interns to share insights and support cross-functional projects Internship Details Dates\: June 2, 2025 to August 1, 2025 Location\: Syracuse, NY Work Environment\: Hybrid / Flexible (2 days per week in office) Hourly Rate\: $25/hour

The IT Help Desk Technician is a key member of the Usherwood team for providing support for all managed IT clients. As a Microsoft Gold Partner, the position provides end user support for diverse IT challenges from computer hardware and application issues to mobile devices. This in an in-office position in Syracuse, NY. KEY RESPONSIBILITIES: Respond to service tickets placed from our customers regarding Managed IT services (desktop, tablet, and mobile device support, offline servers, software updates, virus removal) Identifies, researches, and resolves technical problems of moderate complexity. Responds to telephone, email, and on-line requests for technical support. Documents, tracks, and monitors the client's problem using applicable systems and tools. Coordinate with other teams or departments to resolve service tickets Assist in the delivery and onboarding of Managed IT services Escalate unresolved issue to Tier II support level EDUCATION: Associates Degree in either Computer Science or IT is preferred Minimum one-year experience in a technical support or help desk center is preferred CompTIA A+ Certification is preferred SKILLS & QUAILIFICATIONS: Knowledge of Microsoft windows operating systems, mobile devices and printers/scanners, Microsoft Office Suite, and ticketing system applications Ability to prioritize and multitask assigned issues in a fast-paced work environment Positive attitude of customer service and integrity Must be able to communicate with customers in a professional manner Demonstrate problem troubleshooting, root cause, and resolution skills BENEFITS Excellent benefit offerings including: medical, dental, vision, and supplemental insurance 20 days of paid time off Company paid life insurance and long-term disability insurance 401(k) plan with matching company contribution Paid training and certification opportunities Annual company store allowance “Our growth is mirrored by the quality of people we have invested in.” - Louis F. Usherwood, CEO Usherwood Office Technology is an Equal Opportunity Employer. Visit us at *****************