Customer Service Representative
IMCD Nv Job In Westlake, OH Or Remote
Customer Service Representative IMCD US currently has an opening for a Customer Service Representative. This role is based in our Corporate Headquarters in Westlake, Ohio. COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
The Customer Service Representative is responsible for accurate and timely entry of customer orders shipping from IMCD US warehouses or directly from principals and acknowledgements thereof, provide pricing information upon request, arrange special freight where required, provide tracking information upon request, process of returned material authorizations, timely processing of credit memos, incident reports, and ongoing upkeep of customer comments specific to individual requirements. Committed to the overriding goal of ensuring we meet or exceed our customer's expectations by providing solutions, exploring opportunities for process improvements, and demonstrating commitment to building a better organization.
Successful candidates will be responsible to:
Order Entry in ERP System (JDE - JD Edwards)
Order Management
Date management
Customer follow up
Follow up on warehouse shipments.
Principal follow up
Product tracking
Ability to build and sustain a supportive relationship with assigned Key Customer Accounts.
Processes credit memo and RGA/RMA as required.
Attend and participates in weekly alignment meetings and monthly department meetings.
Strong ability to develop and maintain working relationships with other IMCD departments and entities, to ensure customer success and satisfaction.
Ability to be professional with external and internal communications via email and phone.
Provide support on the floor, address inquiries, and resolve issues within position scope.
Host virtual office hours and field questions from customer service representatives.
Advocate policy and process improvements to enhance overall customer and employee satisfaction.
Review all team watchlists, cross functional report, open cases and exceptions and share with the team to be addressed. Identify trends, issues, and performance concerns.
Initiate cross-functional collaboration on behalf of the business line to address and resolve complex order management issues (as identified above).
Assist supervisor with NCRs in Sales Force; conduct an initial review and facilitate action or communication as needed. Investigate and identify root causes of customer issues and NCR's, providing feedback to supervisor to drive continuous improvement. (as requested)
Assist in training support and/or oversight of new personnel (as requested)
Update and revise work instructions for the Customer Care team.
Participate in testing and development of new processes and policies.
Facilitate micro-training sessions as needed.
Skills:
Possess excellent customer service skills and the ability to interact with customers and team-members in a professional manner.
Ability to multitask and switch focus quickly.
Ability to think independently and be resourceful.
Deadline-driven, detailed oriented, and conscientious.
Must possess good organizational skills and the ability to think strategically.
Proficient with common computer programs, including Microsoft Office.
Excellent written and verbal communication skills.
Required Qualifications:
Associate degree or three years equivalent call center experience.
Customer service experience.
Computer experience.
Desired Qualifications
Bachelor's degree.
Experience in a fast-paced environment.
Competencies:
Business Acumen.
Problem Solving/Analysis.
Customer/Client Focus.
Communication Proficiency.
Teamwork Orientation.
Supervisory Responsibility:
This position has no supervisory responsibilities.
Work Environment
This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
No travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
National Sales Manager
IMCD Nv Job In Westlake, OH Or Remote
This National Sales Manager role will support the account management and business development of the pet food market across the US. This role sits in our Food & Nutrition business unit. COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
Successful candidates will be responsible to:
Knowledge of the selling product from manufacturing stage to the delivery and customer satisfaction stage
Develop methods and procedures to increase sales, expand markets, and promote business
Grow base business
Assist in establishing relationships and creating environment to defend preserve existing sales
Identifies new market opportunities as well as target builds; seeks out competitive information
Establishes and maintains processes that ensure accurate budget and forecast information for the business
Drive new product sales, act as a field resource to the Marketing Department during product development, new product introductions and evaluations
Align with leadership to prioritize representatives' time and focus on key opportunities for significant growth opportunities
Listen to and resolve customer complaints regarding services, products, or personnel.
Conduct frequent account planned visits, interacting on a recurrent basis (once per quarter at least) with key economic and clinical customers
Research and understand your target market and key economic conditions / issues at major accounts
Partner with sales representatives to build rapport with important purchasing decision-makers in each account
Manage and communicate individual territory sales quotas annually
Oversee consistent quota achievement of each sales representative within the region
Work with sales representatives regularly to formulate, monitor and improve selling plans and all sales-related activities, in alignment with the strategic imperatives of the business
Attend quarterly planning calls with the sales leadership team and representatives
Plan /coordinate other appropriate regional sales meetings
Report facility-level information impacting account targets to sales leadership (e.g. new opportunities, changes in procedure mix, etc.)
Evaluate sales representative performance for continuous improvement
Consistent use of Salesforce.com for maintaining up to date "living documents"
Skills:
Possess excellent customer service skills and the ability to interact with customers and team-members in a professional manner
Ability to multitask and switch focus quickly
Ability to think independently
Deadline-driven, detailed oriented, and conscientious
Must possess good organizational skills and the ability to think strategically
Proficient with common computer programs, including Microsoft Office
Excellent written and verbal communication skills
Customer/Client Focus
Problem Solving/Analysis
Time Management
Communication Proficiency
Teamwork Orientation
Technical Capacity
Required Qualifications:
Bachelor's Degree, technical degree preferred
Five plus years of progressive people and business experience
Seven plus years of related sales experience with knowledge of key principals, customers, and specialty products used within the industry
Desired Qualifications:
Master's Degree in related field
Direct B2B Marketing Experience with plastics, composites, or related business
Competencies:
Business Acumen
Problem Solving/Analysis
Customer/Client Focus
Communication Proficiency
Teamwork Orientation
Supervisory Responsibility:
This position has supervisory responsibilities.
Work Environment
This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
50% travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
Technical Account Manager, Food & Nutrition: Seattle, WA
IMCD Nv Job In Seattle, WA Or Remote
Technical Account Manager - Food COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
Responsible for developing and maintain sales within a specific business unit utilizing the Key Sales Performance Indicator system and other tools made available within the organization. In conjunction with the Principal Managers, ensure that the business plans for each of our product lines are implemented.
Successful candidates will be responsible to:
Setting, regularly reviewing and revising Call Frequency Schedule
Meeting call plan set for each account
Maintaining Existing Business / Profit Contribution
Maintain and reporting on business on regular basis, review variances regularly and report/take action as required
Ensure margin contribution is maximized (and maintained)
Developing / Progressing Targets
Sales representative is responsible for progress on existing targets and identification of new targets
Evidence of new business being landed and new opportunities being added on a regular and consistent basis
Building / Cultivating Relationships
Minimum requirements - thorough and complete understanding of the customer's business
Multi-level relationship development initiated and planned by the sales representative
Involvement of other IMCD personnel and principals
Reporting submitted in a timely manner
Follow guidelines for information required for Existing Business reports
Follow guidelines for Target Business reports
The sales representative is responsible for the accuracy and thoroughness of their product/activity reports
Other duties as assigned
Skills:
Customer relationship management
Establish connections between customer and CSR's to ensure day to day fulfillment, requests, issues are resolved in a timely/efficient manner
Complex organizational skills to coordinate and communicate between multiple customer contacts, internal resources and Principals
Develop prioritized account growth plans, including annual forecasting and budget
Manage account profitability - profit contribution
Deliver assigned sales KPIs (call/visit frequency and reporting, Opportunity targets and updates, revenue, margin, prospect accounts, maintaining clean CRM data)
CRM compliance against Call Prep and Product Reporting - Action items and account updates
Complete account coverage by Principal
Active participation in local industry events, trade associates, etc.
Execute sales activity relative to slow/dead stock
Montor contract balances and advise customers of inventory still to be shipped
Required Qualifications:
Minimum of one to three years' experience in technical sales, distribution experience preferred but not required
B.S. Degree in Science, Food Science, Business or relevant field of study
Proven experience in organizing sales calls and schedules, and evidence of detailed reporting is required
Proven track record in developing and maintaining client relationships
Proven track record in developing new sales and accounts
Desired Qualifications:
Hunter mentality with passion for seeking new business and closing deals
Competency in SFDC, Sales Management Systems, and Microsoft Office or equivalent
Exceptional skills in developing and maintaining client relationships
Demonstrated enthusiasm and self-motivation
Must be hands on and enjoy a broad range of activities
Will exhibit an eagerness for contributing beyond immediate duties and getting the job done
Competencies:
Business Acumen
Problem Solving/Analysis
Customer/Client Focus
Communication Proficiency
Teamwork Orientation
Supervisory Responsibility:
This position has no supervisory responsibilities.
Work Environment
This job currently operates in a remote work environment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
Travel will be required
40% with some overnight travel
Other
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index
Technical Applications Chemist
Remote IMCD Group Job
Technical Applications Chemist IMCD US currently has an opening for a Technical Applications Chemist. This role is based in Southern California. COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
The Technical Applications Chemist will develop multiple projects for regional applications in hair care, skin care, sun care, and body care utilizing ingredients from our core suppliers under the technical collaboration and/or direction of the Technical/Business Development Manager. The Technical Applications Chemist will be responsible for development, technical evaluation, and stability testing on all of their formulations as well as maintaining a database and updating a database containing these formulations.
Successful candidates will be responsible to:
Ability to work within the IMCD US Personal Care team to support business activities including sales formulation/technical support, regulatory questions, troubleshoot customer issues, analyze, and interpret data, and communicate results/recommendations through written reports and/or presentations.
Initiates customer focused projects to demonstrate portfolio with emphasis on providing solutions to customers' problems and collecting competitive data.
Develops expertise with respect to the features and relative performance of formulation additives for various markets through extensive testing in the laboratory.
Demonstrates customer focus and flexibility and willingness to work with a variety of teams on multiple levels, utilizing problem-solving abilities.
Utilizes excellent written and verbal skills in communicating with customers, team members, salespersons, and managers.
Skills:
Ability to develop products from inception to market realization, not just modifications to an existing formula.
Must be capable of creating a formulation and not just modifying a known formulation.
Strong knowledge base within chemistry and principles of formulating emulsions, cleansing, and suspension products.
Working knowledge in physical testing and analytical methods.
Highly collaborative, driven, and self-motivated with a positive attitude
High degree of technical curiosity and technical mastery, paired with desire to understand the consumer-need and insight.
Problem solver with the ability to handle multiple and changing priorities in a fast paced, dynamic organization.
Excellent verbal and written communication skills, with the ability to clearly articulate transfer of thoughts and data.
Ability to convey a project's thoughts, goals, and objectives through presentation.
Proficient with common computer programs, including Microsoft Office programs such as PowerPoint, Excel, Word, and Outlook.
Required Qualifications:
Bachelor of Science in Cosmetic Science and Formulation Design, Chemistry, Biological Sciences, or Life Science.
2 to 4 years of Formulation experience in Personal Care.
Formulation experience in consumer goods, preferably with personal care or household products.
Proficient computer experience.
Desired Qualifications
Bachelor of Science in Cosmetic Science and Formulation Design, Chemistry, Biological Sciences, or Life Science required.
Experience in a fast-paced environment.
Competencies:
Business Acumen.
Problem Solving/Analysis.
Customer/Client Focus.
Communication Proficiency.
Teamwork Orientation.
Supervisory Responsibility:
This position has no supervisory responsibilities.
Work Environment
This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
Limited travel is expected for this position, approximately 15%.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
Inside Sales Representative, Food & Nutrition
Remote IMCD Group Job
Technical Account Manager, Inside Sales IMCD US currently has an opening for a Technical Account Manager, Inside Sales. This role is remote based in the Pacific Northwest. COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
The Technical Account Manager has a dynamic and challenging role and plays an important part in IMCD's objective to grow earnings for our strategic principals.
The Technical Account Manager, Inside Sales will have a dynamic and challenging role performing inside sales. This role will play an important part in IMCD's objective to grow the company's earnings for our strategic principals. The role will be reporting directly to the Regional Sales Manager, Inside Sales for IMCD US organization.
The TAM role is both strategic and hands-on and is critical to our IMCD US organization. This individual is accountable for executing sales functions in line with our Principal and Customer focused strategy, providing outstanding service, and driving business growth. The relevant qualifications for this role are outlined below.
Successful candidates will be responsible to:
Maintain relationships with existing, core, and target customers at the required level to ensure the continuance of sales growth and customer satisfaction.
Identify targets for each strategic principal.
Respond promptly to all leads and write call reports (within 48 hours).
Engage in technical discussions with customers, outside sales, and internal staff.
Identify future revenue opportunities with new/existing customers, in conjunction with Regional Sales Manager.
Open line of communication with assigned accounts on a regular basis.
Participate fully in technical training sessions.
Identify and document decision makers, within customer/prospect organization, in order to start the sales process.
Maintain and expand the database for designated territory.
Grows earnings per designated sales goals.
Skills:
Extremely ambitious with the drive and commitment to succeed.
Passionate and committed to contributing to results in lead generation and new sales.
Highly energetic, self-starter.
Decision-making, problem resolution, and creative thinking skills.
Desire to learn products technically.
Entrepreneurial business focuses with strong business acumen.
Excellent written and verbal communication skills.
Strong time management skills and the ability to prioritize work.
Highly organized with sharp attention to detail
Naturally shows initiative and is solution focused.
Provides strong leadership to achieve sales results.
Well-presented and articulate.
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular); experience with Salesforce a plus.
Working knowledge of standard office equipment.
Required Qualifications:
Bachelor's degree in a technical or business discipline
A minimum of two years of sales experience.
Desired Qualifications
Experience selling chemical or technical products.
Experience with distribution sales.
For Food and Nutrition candidates: background in food science/food industry.
Competencies:
Business Acumen.
Problem Solving/Analysis.
Customer/Client Focus.
Communication Proficiency.
Teamwork Orientation.
Supervisory Responsibility:
This position has no supervisory responsibilities.
Work Environment
This job currently operates on a hybrid schedule rotating between office and remote work environments. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
Limited travel is expected for this position, a minimum of 10%.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
Technical Development Manager: Nutraceuticals
Remote IMCD Group Job
Technical Development Manager - Nutraceuticals IMCD US currently has an opening for a Technical Development Manager, Nutraceuticals. This role is based remotely. The Technical Manager partners with the Technical Account Manager within a geographic region to drive opportunity development from concept through pre-commercialization to market and is responsible for engaging with customer technical teams and focusing on formulation development using IMCD's broad ingredient portfolio. This includes various active delivery systems and routes of administration for solid dose immediate and modified release liquid suspension and, topical delivery, as well as inhalation and injectable therapies, among others.
Other, activities include presentation creation for internal and external training workshops related to ingredient technology and formulation development, and may include using the extensive catalogue of supplier presentations. The TDM is encouraged to contribute to drafting articles, posters, and technical literature. The TDM engages with principal partners to review project pipelines and coordinate customer joint visits. Reporting to Technical Director, North America, the TDM will liaise with Principal Managers (PM) to ensure strategic initiatives are coordinated and implemented with IMCD's sales teams and customers.
COMPANY BACKGROUND
IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
Successful candidates will be responsible to:
-Travel to customers' research & development and manufacturing sites to promote, support, and encourage principals' products and IMCD concept.
-Develop and lead technical application discussions with customer technical and operations groups as well as sales teams using the various technical information tools available.
-Routinely demonstrate ability to understand customer core formulation initiatives and guide development and troubleshooting strategies.
-Recommend formulation excipient and process selection, based on customer targets.
-Organize timely customer sample acquisition in cooperation with sales support, principal managers and/or principals.
-Prepare and present technical information (oral and written) for both internal and external training seminars and workshops and product promotion events.
-Coordinate training for sales teams and other personnel as required.
-Support IMCD technical resources, when appropriate, including the NJ Pharma Technical Centre for purposes of customer support.
-Collaborate with Technical Marketing Team for coordinated promotion of new products and initiatives.
-Prepare Key Project reports, customer visit itineraries, and associated reports.
-Use CRM software tools to create opportunities and tasks, respond to enquiries, update project database, and capture notes of key customer and principal interactions.
-Liaise with Principals' technical counterparts to discuss customer project activities and coordinate joint technical meetings with customers.
Skills:
Proactive customer engagement and committed to driving opportunity pipeline growth.
Passionate, outgoing, highly energetic, self-starter, and self-motivated.
Naturally shows initiative and is solution focused.
Provides strong leadership to achieve growth targets.
Well-presented and articulate.
Able to identify and engage decision makers.
Able and willing to adapt to changing business and technical landscapes.
Required Qualifications:
Degree in Industrial Pharmacy/Pharmaceutics, Chemistry, Chemical Engineering, or related scientific discipline required; advanced degree preferred.
Minimum of 10 years experience in pharmaceutical/nutraceutical laboratory or industrial pharmacy environment with an emphasis in formulation development in Oral/Topical dosage forms or other related dosage forms.
Desired Qualifications:
An understanding of the pharmaceutical development and registration process is preferred.
Knowledge of dosage form development and manufacturing major pharmaceutical processes and formulation and manufacture of finished dosage forms.
Experience giving strong technical presentation skills at an academic or industry forum required.
Excellent oral and written communication skills required
Background as a Pharmacist formulator or in similar product development background preferred
Strong ability for customer interfacing exposure to customer interaction
Ideal candidate will possess commercial/business development as well as technical abilities.
Competencies:
Business Acumen
Problem Solving/Analysis
Customer/Client Focus
Communication Proficiency
Teamwork Orientation
Supervisory Responsibility:
This position has no supervisory responsibilities.
Work Environment
This job currently operates in a remote work environment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
Travel will be required
50% with some overnight travel
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index
Accounts Receivable Specialist
IMCD Nv Job In Westlake, OH Or Remote
Accounts Receivable Specialist COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
The Accounts Receivable Specialist will be responsible for managing credit risk for the company and will work as a team with other credit specialists to manage the full cycle of accounts receivable. The Accounts Receivable Specialist will work in conjunction with sales, customer service, supply chain, and the accounting department to effectively and efficiently meet our customers' and principals' expectations while keeping our credit risk low and partner with other team members to explore opportunities for process improvements while instilling company core values into the day-to-day operations of the department.
Successful candidates will be responsible to:
Performs full cycle accounts receivable
Daily collection calls
Credit releases
Account research and analysis
Setting credit limits
Maintaining an accurate ageing
Credit application review
Provides reports and metrics on receivables
Works on projects as assigned
Skills:
Possess excellent customer service skills and the ability to interact with customers and team-members in a professional manner
Ability to develop and maintain relationships internally and externally
Ability to multitask and switch focus quickly
Ability to think independently
Deadline-driven, detailed oriented, and conscientious
Strong organizational skills
Must possess the ability to think strategically
Proficiency in common computer programs, including Microsoft Office; Proficiency in Excel a must
Excellent written and verbal communication skills
Required Qualifications:
High School Diploma
Desired Qualifications:
Associate degree in accounting
CBA and/or CBF
Experience in a fast-paced environment
Competencies:
Business Acumen.
Problem Solving/Analysis.
Customer/Client Focus.
Communication Proficiency.
Teamwork Orientation.
Supervisory Responsibility:
This position has no supervisory responsibility.
Work Environment:
This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work:
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel:
No travel is expected for this position.
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
Principal Manager
Remote IMCD Group Job
Principal Manager
COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
The Principal Manager will work with assigned suppliers to understand their expectations of IMCD as a channel partner with regards to sales growth, communication, logistic expectations (transactional), and marketing (market intelligence).
Successful candidates will be responsible to:
Sales Growth
Communicates supplier's annual growth expectations to Regional Sales Manager (RSM)
Work with RSM to ensure there is a documented plan to meet the supplier's growth expectation and track this monthly
Generates ideas and strategies to RSM for creation of new targets
Tracks, monthly, YTD performance of IMCD vs. supplier plan (review key variances +/- with RSM)
Reads call reports for assigned suppliers to stay informed of activity and offer advice on strategies specific to an account; makes joint calls as needed
Manages special price requests from RSM via IMCD cups/rebate/drop ship process as it relates to sales maintenance and growth
Takes lead on any turnover business from supplier and communicates specifics to RSM Assistant; tracks weekly, the success of the turnover and reports monthly progress
Communication
Takes lead role in growth plan business review; consolidates status of IMCD growth plan, by region; uses IMCD sales process to communicate status of target for supplier reviews
Ensures IMCD sales team understands who to contact at supplier for technical support by product line or market
Manages technical literature provided by supplier; makes sure it is current and organized properly in IMCD literature file
Works with supplier on training needs, webinars (as needed), and new product launches
Provides suppliers monthly, with any requests, information, or reports
Logistics
Communicates supplier expectations of how to transact business to IMCD team:
MOQ (minimum order quantity)
Lead time
Change orders
Price increases
Sample request process
Works with IMCD operations
Price increases/IMCD list price schedules
Forecasting needs from Materials Management
Call report supplier contacts to Sales Support
Reviews warehouse locations with management for product line, as needed
Marketing
Works with IMCD Marketing Department on:
Market share analysis
Market segmentation
E-mail blasts/as needed by supplier
Supports supplier needs and identify different ways to support RSM
Skills:
Organized
Willing to do whatever it takes to get the job done
Excellent Listening skills
Excellent interpersonal and written communication skills
Extremely ambitious with the drive and commitment to succeed
Ability to ask open-ended questions
Passionate and committed to contributing to continued sales growth
Dynamic, outgoing, highly energetic, and self-starter
Decision-making, problem resolution, and creative thinking skills
Ability to multi-task activities with shifting priorities
Desire to learn all products technically
Focused through daily rituals including action planning and time management
Well-presented and articulate
Disciplined
Proficient with common computer programs, including Microsoft Office
Required Qualifications:
Bachelor's Degree, technical degree
5 to 10 years in a Specialty Chemical related sales, marketing, or business development position
Experience in a fast-paced environment
Beauty & Personal Care experience preferred
Competencies:
Business Acumen
Problem Solving/Analysis
Customer/Client Focus
Communication Proficiency
Teamwork Orientation
Supervisory Responsibility:
This position has no supervisory responsibility.
Work Environment
This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
This position requires up to 40% travel. Frequently travel is both local and outside the local area and overnight.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
Business Development Manager: Pharmaceutical Synthesis
Remote IMCD Group Job
Business Development Manager: Pharmaceutical Synthesis IMCD US currently has an opening for a Business Development Manager to drive our Synthesis business across the pharmaceutical, agrochemical and aroma chemical sectors.
Synthesis is a fast-growing business line within IMCD Business Group Pharmaceuticals. Our purpose is simple; to be the #1 global distributor of speciality ingredients (solvents, process chemicals and intermediates) and the first port of call for our customers, both innovators and CDMOs, for their R&D and manufacturing needs.
Following strong success in Europe, IMCD is looking to expand its Synthesis business to the United States. The role is an excellent opportunity for a dynamic, self-starting, commercial / technical ‘hunter', excited at the prospect of collaborating with international stakeholders to develop a new business line from the bottom up.
The role will be a remote position, preferably in the Mid West/North East supporting the whole United States territory.
Responsibilities
Create and implement a growth strategy for the US market, in line with the global Synthesis vision, with short-, medium- and long-term goals
Collaborate with internal stakeholders (Product Managers, Technical Managers, Supply Chain etc.) to drive business development activities
Develop an attractive portfolio of speciality products / principals (suppliers) and services to compliment the existing offering
Identify and visit target customers to introduce IMCD US, to foster relationships with R&D and purchasing contacts and generate new opportunities
Champion IMCD's ‘Greener Solutions' initiative, working with the technical team to promote green chemistry and sustainable alternatives to commonly used solvents etc.
Implement and manage the sales process including lead generation, pipeline creation, CRM (Sales Force) management
Track monthly and YTD sales performance paying close attention to key metrics
Prepare budgets, reports and updates (internal and external) as required
Track industry trends, regulatory changes and competitor activity to scout for opportunities
Attend select industry events (e.g. CPhI North America) to build customer and principal networks and generate new prospects
Values & Skills:
You will have a growth mindset with a desire to learn, alert to change and opportunities moving quickly and decisively with the confidence to develop and implement strategies and innovative solutions.
You will be collaborative fostering positive working relationships with customers, principals and colleagues, motivated to deliver on promises whilst adept at managing expectations objectively.
You will have passion and curiosity for ‘connecting the dots', understanding what our customers and principals do and how our products and services fit, demonstrating a continual interest in the Synthesis market sectors, translating news and trends into potential leads.
You will be tenacious with a desire to succeed, undeterred by adversity and prepared to ‘roll up the sleeves' demonstrating a commitment to serving our customers and principals, helping them to achieve their business objectives whilst driving IMCD US towards its targets.
You will be positive bringing energy, enthusiasm and ideas, constructive and balanced in your interactions and having a presence that is inspirational.
Well-presented and articulate, disciplined.
Strong skills in computer programs including Microsoft Office.
Required Qualifications:
Bachelor's degree in Life Sciences, Chemistry, or related field
Min. 5 - 10 years experience in selling solvents, process chemicals, intermediates and services to the above mentioned Synthesis market sectors in the US
Background in chemical distribution ideal but not essential
Competencies:
Business acumen
Problem solving/analysis
Customer / client focus
Strong communicator
Teamwork orientated
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
Technical Account Manager, Inside Sales Food & Nutrition: US West Coast
Remote IMCD Group Job
Technical Account Manager, Inside Sales, Food & Nutrition: US West
COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
The Technical Account Manager, Inside Sales will have a dynamic and challenging role performing inside sales. This role will play an important part in IMCD's objective to grow the company's earnings for our strategic principals. The role will be reporting directly to the Regional Sales Manager, Inside Sales for IMCD US organization.
The TAM role is both strategic and hands-on and is critical to our IMCD US organization. This individual is accountable for executing sales functions in line with our Principal and Customer focused strategy, providing outstanding service, and driving business growth. The relevant qualifications for this role are outlined below.
Successful candidates will be responsible to:
Maintain relationships with existing, core, and target customers at the required level to ensure the continuance of sales growth and customer satisfaction
Identify targets for each strategic principal
Respond promptly to all leads and write call reports (within 48 hours)
Engage in technical discussions with customers, outside sales, and internal staff
Identify future revenue opportunities with new/existing customers, in conjunction with Regional Sales Manager & Outside Technical Account Manager
Open line of communication with assigned accounts on a regular basis
Participate fully in technical training sessions
Identify and document decision makers, within customer/prospect organization, in order to start the sales process
Maintain and expand the database for designated territory
Grows earnings per designated sales goals
Skills:
Extremely ambitious with the drive and commitment to succeed
Passionate and committed to contributing to results in lead generation and new sales
Highly energetic, self-starter
Decision-making, problem resolution, and creative thinking skills
Desire to learn products technically
Entrepreneurial business focuses with strong business acumen
Excellent written and verbal communication skills
Strong time management skills and the ability to prioritize work
Highly organized with sharp attention to detail
Naturally shows initiative and is solution focused
Provides strong leadership to achieve sales results
Well-presented and articulate
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular); experience with Salesforce a plus
Working knowledge of standard office equipment
Required Qualifications:
Bachelor's degree in Food Science, Chemistry, Biology, or similar fields
A minimum of two years of sales experience
Desired Qualifications:
Master's Degree in Science
Business development or technical sales certifications
Competencies:
Business Acumen
Problem Solving/Analysis
Customer/Client Focus
Communication Proficiency
Teamwork Orientation
Supervisory Responsibility:
This position has no supervisory responsibilities
Work Environment
This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
No travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
Technical Applications Chemist
IMCD Nv Job In California Or Remote
Technical Applications Chemist IMCD US currently has an opening for a Technical Applications Chemist. This role is based in Southern California. COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
The Technical Applications Chemist will develop multiple projects for regional applications in hair care, skin care, sun care, and body care utilizing ingredients from our core suppliers under the technical collaboration and/or direction of the Technical/Business Development Manager. The Technical Applications Chemist will be responsible for development, technical evaluation, and stability testing on all of their formulations as well as maintaining a database and updating a database containing these formulations.
Successful candidates will be responsible to:
Ability to work within the IMCD US Personal Care team to support business activities including sales formulation/technical support, regulatory questions, troubleshoot customer issues, analyze, and interpret data, and communicate results/recommendations through written reports and/or presentations.
Initiates customer focused projects to demonstrate portfolio with emphasis on providing solutions to customers' problems and collecting competitive data.
Develops expertise with respect to the features and relative performance of formulation additives for various markets through extensive testing in the laboratory.
Demonstrates customer focus and flexibility and willingness to work with a variety of teams on multiple levels, utilizing problem-solving abilities.
Utilizes excellent written and verbal skills in communicating with customers, team members, salespersons, and managers.
Skills:
Ability to develop products from inception to market realization, not just modifications to an existing formula.
Must be capable of creating a formulation and not just modifying a known formulation.
Strong knowledge base within chemistry and principles of formulating emulsions, cleansing, and suspension products.
Working knowledge in physical testing and analytical methods.
Highly collaborative, driven, and self-motivated with a positive attitude
High degree of technical curiosity and technical mastery, paired with desire to understand the consumer-need and insight.
Problem solver with the ability to handle multiple and changing priorities in a fast paced, dynamic organization.
Excellent verbal and written communication skills, with the ability to clearly articulate transfer of thoughts and data.
Ability to convey a project's thoughts, goals, and objectives through presentation.
Proficient with common computer programs, including Microsoft Office programs such as PowerPoint, Excel, Word, and Outlook.
Required Qualifications:
Bachelor of Science in Cosmetic Science and Formulation Design, Chemistry, Biological Sciences, or Life Science.
2 to 4 years of Formulation experience in Personal Care.
Formulation experience in consumer goods, preferably with personal care or household products.
Proficient computer experience.
Desired Qualifications
Bachelor of Science in Cosmetic Science and Formulation Design, Chemistry, Biological Sciences, or Life Science required.
Experience in a fast-paced environment.
Competencies:
Business Acumen.
Problem Solving/Analysis.
Customer/Client Focus.
Communication Proficiency.
Teamwork Orientation.
Supervisory Responsibility:
This position has no supervisory responsibilities.
Work Environment
This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
Limited travel is expected for this position, approximately 15%.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
Regional Sales Manager for Beauty and Personal Care (East Coast)
Remote IMCD Group Job
Regional Sales Manager
IMCD US currently has an opening for a Regional Sales Manager. This role is based in our Corporate Headquarters in Westlake, Ohio, or East Coast.
COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
The Regional Sales Manager will be responsible for the sale of the organization's products in a specified region or major geographical area and provide ongoing support to grow earnings for our strategic principals.
Successful candidates will be responsible to:
Sales Growth
Grow base business relative to sales budget.
Develops sales team to achieve and obtain desired fiscal & non-financial results.
Help the sales team develop prospects and business opportunities for all IMCD strategic principals.
Review every principal's monthly sales and identify and understand each variance.
Receives supplier's annual growth expectations from the Principal Manager (PM) and turns this into sales team action plans and development of growth opportunities.
Works with PM to ensure there is a documented plan to meet the supplier's growth expectation and tracks this monthly.
Sharing with PM monthly the creation of new growth opportunities and comparison to targets.
Tracks, monthly, YTD performance of Account Managers and Region vs. Budgets & supplier plan (review key variances +/- with PM and BD).
Reads call reports for all account managers to stay informed of activity and offer advice on strategies specific to driving growth; makes joint calls as needed.
Manages special price requests from Account Managers via IMCD cups/rebate/drop ship process as it relates to sales maintenance and growth.
Ensures any turnover business is acted upon completely by the account managers and SC, CS, Pricing team.
Oversees expenses of the account managers as fits with IMCD expectations and T&E targets.
Reviews account managers on a quarterly basis. Analysis of appropriate call strategy and call frequency, account manager use of time, sales results and growth opportunities for creation of future sales.
Communication, Administration, Responsibilities, goals, task, drivers
Keeps all principals' growth opportunity plans up to date.
Review and guide TSR's Pre-call plan process for customer visits
Takes lead role in reporting Customer growth plan for internal business reviews; consolidates status of IMCD growth plan by region; uses baseball diamond analogy (IMCD sales process) to communicate status against budget and target.
Ensures IMCD sales team understands who to contact internally for technical support by product line or market.
Plans Quarterly Sales meetings in line with BD. Requests PM's to invite Principals for technical training etc. Sets agenda regarding account manager presentations and considers opportunity for sales training.
Development
Be technically competent in all Principals so can coordinate the sales & technical team appropriately.
Technically engage with each salesperson and customer.
Participates fully in technical training sessions.
Works with PM on training needs, webinars, and new product launches.
Logistics
Communicates daily with SC, CS, Pricing teams to ensure smooth sales operation and external focus is maintained. Is point person to suggest & facilitate stepwise process improvements from a perspective of internal communications and functional service levels to customers individually or by group class. Included considerations per customer are:
MOQ (minimum order quantity).
Stocking to Forecast
Lead time.
Change orders.
Price increases.
Credit clearance
Customer CIA list
Works with IMCD operations and PM: - Price increases/IMCD list price schedules.
Reports Forecasting needs to Materials Management ensuring adequate stock levels.
Reviews warehouse locations with management per region, as needed.
Marketing
Works with IMCD Marketing Department on: - Exhibitions & Symposiums for booth planning etc.
Acquire and disseminate intimate market intelligence.
Attend society meetings.
Skills:
Extremely ambitious with the drive and commitment to succeed.
Ability to ask open ended questions.
Willing to do whatever it takes to get the job done.
Passionate and committed to contributing to continued sales growth.
Outgoing, highly energetic and self-starter.
Decision-making, problem resolution and creative thinking skills.
Desire to learn all products technically.
Entrepreneurial business focus with strong business acumen.
Excellent listening skills.
Excellent interpersonal and written communication skills.
Organized and focused through daily rituals including action planning and time management.
Naturally shows initiative and is solution focused.
Provides strong leadership to achieve sales results.
Well-presented and articulate.
Possess excellent customer service skills and the ability to interact with customers and team-members in a professional manner.
Ability to multitask and switch focus quickly.
Ability to think independently.
Deadline-driven, detailed oriented, and conscientious.
Must possess good organizational skills and the ability to think strategically.
Proficient with common computer programs, including Microsoft Office.
Required Qualifications:
Bachelor's Degree.
5-7 years of sales management experience.
Desired Qualifications:
Bachelor's Degree, technical degree.
Experience in a fast-paced environment.
Competencies:
Business Acumen.
Problem Solving/Analysis.
Customer/Client Focus.
Communication Proficiency.
Teamwork Orientation.
Supervisory Responsibility:
This position has no supervisory responsibility.
Work Environment
This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
This position requires up to 50% travel. Travel is frequently outside the local area and overnight.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
Technical Account Manager-Advanced Materials
Remote IMCD Group Job
Technical Account Manager - Advanced Materials: Southeast US (North or South Carolina) IMCD is a leading company in sales, marketing and distribution of specialty chemicals and food ingredients. We represent major global producers, and our corporate headquarters are in Rotterdam, The Netherlands. We are currently seeking an experienced and skilled Technical Account Manager. The Technical Account Manager has a dynamic and challenging role and plays an important part in IMCD's objective to grow earnings for our strategic principals.
COMPANY BACKGROUND
IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
Successful candidates will be responsible to:
Proficiency of the sales cycle from manufacturing stage to the delivery and customer satisfaction stage.
Develop methods and procedures to increase sales, expand markets, and promote business.
Continue to adopt and utilize important tools in our digitalization journey.
Assist in establishing relationships and creating an environment to defend and preserve existing sales.
Identifies new market opportunities as well as target builds; seeks out competitive & market information.
Establishes and maintains processes that ensure accurate budget and forecast information for the business.
Listen to and resolve customer complaints regarding services, products, or personnel.
Conduct frequent account planned visits, interacting on a recurrent basis with key customers.
Research and understand your target market and key economic conditions / issues at major accounts.
Work closely with sales support, supply chain, customer service, etc.
Formulate, monitor and improve selling plans and all sales-related activities, in alignment with the strategic imperatives of the business.
Attending trainings for suppliers, IMCD and sales meetings.
Consistent use of Salesforce.com for maintaining up to date customer interaction and pipeline management.
Other duties as assigned.
Skills:
Possess excellent customer service skills and the ability to interact with customers and team members in a professional manner.
Experience in a fast-paced environment.
Extremely ambitious with the drive and commitment to succeed.
Passionate and committed to contributing to continued sales growth.
Ability to multitask and switch focus quickly.
Ability to think independently.
Deadline-driven, detail oriented, and conscientious.
Must possess good organizational skills and the ability to think strategically.
Proficient with common computer programs, including Microsoft Office.
Excellent written and verbal communication skills.
Required Qualifications:
Bachelor's Degree in Chemical Engineering, Chemistry, or General Sciences preferred.
Five years of sales experience in the chemical or related industry.
Desired Qualifications:
Master's Degree or Technical degree.
Formulation and/or formula production experience is a plus.
Experience in Plastic, Rubber, or Composite markets preferred.
Competencies:
Business Acumen
Problem Solving/Analysis
Customer/Client Focus
Communication Proficiency
Teamwork Orientation
Supervisory Responsibility:
This position has no supervisory responsibilities.
Work Environment
This job currently operates in a remote work environment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
Travel will be required
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index
Principal Manager
IMCD Nv Job In Westlake, OH Or Remote
Principal Manager COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
The Principal Manager will work with assigned suppliers to understand their expectations of IMCD as a channel partner with regards to sales growth, communication, logistic expectations (transactional), and marketing (market intelligence).
Successful candidates will be responsible to:
Sales Growth
Communicates supplier's annual growth expectations to Regional Sales Manager (RSM)
Work with RSM to ensure there is a documented plan to meet the supplier's growth expectation and track this monthly
Generates ideas and strategies to RSM for creation of new targets
Tracks, monthly, YTD performance of IMCD vs. supplier plan (review key variances +/- with RSM)
Reads call reports for assigned suppliers to stay informed of activity and offer advice on strategies specific to an account; makes joint calls as needed
Manages special price requests from RSM via IMCD cups/rebate/drop ship process as it relates to sales maintenance and growth
Takes lead on any turnover business from supplier and communicates specifics to RSM Assistant; tracks weekly, the success of the turnover and reports monthly progress
Communication
Takes lead role in growth plan business review; consolidates status of IMCD growth plan, by region; uses IMCD sales process to communicate status of target for supplier reviews
Ensures IMCD sales team understands who to contact at supplier for technical support by product line or market
Manages technical literature provided by supplier; makes sure it is current and organized properly in IMCD literature file
Works with supplier on training needs, webinars (as needed), and new product launches
Provides suppliers monthly, with any requests, information, or reports
Logistics
Communicates supplier expectations of how to transact business to IMCD team:
MOQ (minimum order quantity)
Lead time
Change orders
Price increases
Sample request process
Works with IMCD operations
Price increases/IMCD list price schedules
Forecasting needs from Materials Management
Call report supplier contacts to Sales Support
Reviews warehouse locations with management for product line, as needed
Marketing
Works with IMCD Marketing Department on:
Market share analysis
Market segmentation
E-mail blasts/as needed by supplier
Supports supplier needs and identify different ways to support RSM
Skills:
Organized
Willing to do whatever it takes to get the job done
Excellent Listening skills
Excellent interpersonal and written communication skills
Extremely ambitious with the drive and commitment to succeed
Ability to ask open-ended questions
Passionate and committed to contributing to continued sales growth
Dynamic, outgoing, highly energetic, and self-starter
Decision-making, problem resolution, and creative thinking skills
Ability to multi-task activities with shifting priorities
Desire to learn all products technically
Focused through daily rituals including action planning and time management
Well-presented and articulate
Disciplined
Proficient with common computer programs, including Microsoft Office
Required Qualifications:
Bachelor's Degree, technical degree
5 to 10 years in a Specialty Chemical related sales, marketing, or business development position
Experience in a fast-paced environment
Beauty & Personal Care experience preferred
Competencies:
Business Acumen
Problem Solving/Analysis
Customer/Client Focus
Communication Proficiency
Teamwork Orientation
Supervisory Responsibility:
This position has no supervisory responsibility.
Work Environment
This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
This position requires up to 40% travel. Frequently travel is both local and outside the local area and overnight.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
Technical Business Development Manager--Beauty and Personal Care-West Coast
Remote IMCD Group Job
Technical Business Development Manager, Beauty & Personal Care
IMCD US currently has an opening for a Technical Business Development Manager within our Beauty & Personal Care business unit. This role is on the West Coast, USA.
COMPANY BACKGROUND
IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
This position will work to professionally represent IMCD and promote our Beauty and Personal Care portfolio. This position will work to distinguish IMCD with value added technical support for our customers and to grow Beauty & Personal care portfolio sales.
Successful candidates will be responsible to:
Lead projects to completion with the collaboration of Regional Account Managers
Organize and lead pillar promotions including feedback from the customer to IMCD and to the principal.
Facilitate customer specific presentations on IMCD's capability, trend analysis and end applications
Liaison with pillar principals and IMCD Principal Manager on goals and objectives, as well as specific product and market targets
Make product recommendations
Understand the pillar portfolio and do hands on work in a laboratory setting
Skills:
Competency, Sales Management Systems and Microsoft Office or equivalent.
Demonstrated enthusiasm, self-motivation, and team player mentality
Good relationship building skills
Will exhibit an eagerness for contributing beyond immediate duties and getting the job done
Will be sufficiently mature to be able to move forward from setbacks
Required Qualifications:
Minimum B.S. Degree in Science
Minimum 5-7 years' experience in the Beauty & Personal industry
Desired Qualifications:
Master's Degree in Science
Business development or technical sales certifications
Competencies:
Business Acumen
Problem Solving/Analysis
Customer/Client Focus
Communication Proficiency
Teamwork Orientation
Supervisory Responsibility:
This position has no supervisory responsibilities.
Work Environment
This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
50% travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index
Technical Account Manager: Coatings and Construction-Atlanta Area
Remote IMCD Group Job
Technical Account Manager, Coatings and Construction
IMCD US currently has an opening for a Technical Account Manager, Coatings and Construction. This role is remote - preferably in Atlanta area.
COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
The Technical Account Manager has a dynamic and challenging role and plays an important part in IMCD's objective to grow earnings for our strategic principals.
Successful candidates will be responsible to:
Grows earnings, per designated sales goals.
Maintains relationships with existing, core, and target customers at the required level to ensure sales growth and customer satisfaction.
Identifies targets for each strategic principal.
Responds promptly to all leads and writes call reports.
Engages in technical discussions with customers.
Spends 70% of time in front of technical and purchasing contacts.
Makes weekly sales calls.
Participates routinely in technical training sessions.
Maintains and expands the customer / contact and market intelligence database for designated territory.
Maps decision making process and identifies decision makers, within customer / prospect organization.
Manages the sales pipeline from prospect to closure, utilizing the IMCD sales process.
Skills:
Extremely ambitious with the drive and commitment to succeed.
Ability to ask open-ended questions.
Passionate and committed to contributing to continued sales growth.
Outgoing, highly energetic, self-starter, and self-motivated.
Decision-making, problem resolution, and creative thinking skills.
Ability to multi-task activities with shifting priorities.
Desire to learn all products technically.
Entrepreneurial business focuses with strong business acumen.
Excellent listening skills and ability to ask for the order.
Excellent interpersonal and written communication skills.
Organized and focused through daily rituals including action planning and time management.
Attention to detail.
Naturally shows initiative and is solution focused.
Provides strong leadership to achieve sales results.
Well-presented and articulate.
Able to identify decision makers.
Proficient with common computer programs, including Microsoft Office.
Required Qualifications:
Bachelor's Degree - Chemistry, chemical engineering, or other sciences preferred.
Five plus years of sales experience
Desired Qualifications:
Master's Degree or Technical degree
Formulation and / or formula production experience are a plus.
Experience in fast-paced environment
Competencies:
Business Acumen.
Problem Solving/Analysis.
Customer/Client Focus.
Communication Proficiency.
Teamwork Orientation.
Supervisory Responsibility:
This position has no supervisory responsibility.
Work Environment
This job is fully remote and involves frequent travel to customers, primarily driving.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
This position requires up to 50% travel. Frequently travel is both local and outside the local area and overnight.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
National Sales Manager
Remote IMCD Group Job
National Sales Manager This National Sales Manager role will support the account management and business development of the pet food market across the US. This role sits in our Food & Nutrition business unit. COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
Successful candidates will be responsible to:
Knowledge of the selling product from manufacturing stage to the delivery and customer satisfaction stage
Develop methods and procedures to increase sales, expand markets, and promote business
Grow base business
Assist in establishing relationships and creating environment to defend preserve existing sales
Identifies new market opportunities as well as target builds; seeks out competitive information
Establishes and maintains processes that ensure accurate budget and forecast information for the business
Drive new product sales, act as a field resource to the Marketing Department during product development, new product introductions and evaluations
Align with leadership to prioritize representatives' time and focus on key opportunities for significant growth opportunities
Listen to and resolve customer complaints regarding services, products, or personnel.
Conduct frequent account planned visits, interacting on a recurrent basis (once per quarter at least) with key economic and clinical customers
Research and understand your target market and key economic conditions / issues at major accounts
Partner with sales representatives to build rapport with important purchasing decision-makers in each account
Manage and communicate individual territory sales quotas annually
Oversee consistent quota achievement of each sales representative within the region
Work with sales representatives regularly to formulate, monitor and improve selling plans and all sales-related activities, in alignment with the strategic imperatives of the business
Attend quarterly planning calls with the sales leadership team and representatives
Plan /coordinate other appropriate regional sales meetings
Report facility-level information impacting account targets to sales leadership (e.g. new opportunities, changes in procedure mix, etc.)
Evaluate sales representative performance for continuous improvement
Consistent use of Salesforce.com for maintaining up to date “living documents”
Skills:
Possess excellent customer service skills and the ability to interact with customers and team-members in a professional manner
Ability to multitask and switch focus quickly
Ability to think independently
Deadline-driven, detailed oriented, and conscientious
Must possess good organizational skills and the ability to think strategically
Proficient with common computer programs, including Microsoft Office
Excellent written and verbal communication skills
Customer/Client Focus
Problem Solving/Analysis
Time Management
Communication Proficiency
Teamwork Orientation
Technical Capacity
Required Qualifications:
Bachelor's Degree, technical degree preferred
Five plus years of progressive people and business experience
Seven plus years of related sales experience with knowledge of key principals, customers, and specialty products used within the industry
Desired Qualifications:
Master's Degree in related field
Direct B2B Marketing Experience with plastics, composites, or related business
Competencies:
Business Acumen
Problem Solving/Analysis
Customer/Client Focus
Communication Proficiency
Teamwork Orientation
Supervisory Responsibility:
This position has supervisory responsibilities.
Work Environment
This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
50% travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
Business Development Manager: Pharmaceutical Synthesis
IMCD Nv Job In Westlake, OH Or Remote
Business Development Manager: Pharmaceutical Synthesis IMCD US currently has an opening for a Business Development Manager to drive our Synthesis business across the pharmaceutical, agrochemical and aroma chemical sectors. Synthesis is a fast-growing business line within IMCD Business Group Pharmaceuticals. Our purpose is simple; to be the #1 global distributor of speciality ingredients (solvents, process chemicals and intermediates) and the first port of call for our customers, both innovators and CDMOs, for their R&D and manufacturing needs.
Following strong success in Europe, IMCD is looking to expand its Synthesis business to the United States. The role is an excellent opportunity for a dynamic, self-starting, commercial / technical 'hunter', excited at the prospect of collaborating with international stakeholders to develop a new business line from the bottom up.
The role will be a remote position, preferably in the Mid West/North East supporting the whole United States territory.
Responsibilities
Create and implement a growth strategy for the US market, in line with the global Synthesis vision, with short-, medium- and long-term goals
Collaborate with internal stakeholders (Product Managers, Technical Managers, Supply Chain etc.) to drive business development activities
Develop an attractive portfolio of speciality products / principals (suppliers) and services to compliment the existing offering
Identify and visit target customers to introduce IMCD US, to foster relationships with R&D and purchasing contacts and generate new opportunities
Champion IMCD's 'Greener Solutions' initiative, working with the technical team to promote green chemistry and sustainable alternatives to commonly used solvents etc.
Implement and manage the sales process including lead generation, pipeline creation, CRM (Sales Force) management
Track monthly and YTD sales performance paying close attention to key metrics
Prepare budgets, reports and updates (internal and external) as required
Track industry trends, regulatory changes and competitor activity to scout for opportunities
Attend select industry events (e.g. CPhI North America) to build customer and principal networks and generate new prospects
Values & Skills:
You will have a growth mindset with a desire to learn, alert to change and opportunities moving quickly and decisively with the confidence to develop and implement strategies and innovative solutions.
You will be collaborative fostering positive working relationships with customers, principals and colleagues, motivated to deliver on promises whilst adept at managing expectations objectively.
You will have passion and curiosity for 'connecting the dots', understanding what our customers and principals do and how our products and services fit, demonstrating a continual interest in the Synthesis market sectors, translating news and trends into potential leads.
You will be tenacious with a desire to succeed, undeterred by adversity and prepared to 'roll up the sleeves' demonstrating a commitment to serving our customers and principals, helping them to achieve their business objectives whilst driving IMCD US towards its targets.
You will be positive bringing energy, enthusiasm and ideas, constructive and balanced in your interactions and having a presence that is inspirational.
Well-presented and articulate, disciplined.
Strong skills in computer programs including Microsoft Office.
Required Qualifications:
Bachelor's degree in Life Sciences, Chemistry, or related field
Min. 5 - 10 years experience in selling solvents, process chemicals, intermediates and services to the above mentioned Synthesis market sectors in the US
Background in chemical distribution ideal but not essential
Competencies:
Business acumen
Problem solving/analysis
Customer / client focus
Strong communicator
Teamwork orientated
Other Duties:
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
Technical Account Manager, Inside Sales Food & Nutrition: US West Coast
IMCD Nv Job In Westlake, OH Or Remote
Technical Account Manager, Inside Sales, Food & Nutrition: US West COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
The Technical Account Manager, Inside Sales will have a dynamic and challenging role performing inside sales. This role will play an important part in IMCD's objective to grow the company's earnings for our strategic principals. The role will be reporting directly to the Regional Sales Manager, Inside Sales for IMCD US organization.
The TAM role is both strategic and hands-on and is critical to our IMCD US organization. This individual is accountable for executing sales functions in line with our Principal and Customer focused strategy, providing outstanding service, and driving business growth. The relevant qualifications for this role are outlined below.
Successful candidates will be responsible to:
Maintain relationships with existing, core, and target customers at the required level to ensure the continuance of sales growth and customer satisfaction
Identify targets for each strategic principal
Respond promptly to all leads and write call reports (within 48 hours)
Engage in technical discussions with customers, outside sales, and internal staff
Identify future revenue opportunities with new/existing customers, in conjunction with Regional Sales Manager & Outside Technical Account Manager
Open line of communication with assigned accounts on a regular basis
Participate fully in technical training sessions
Identify and document decision makers, within customer/prospect organization, in order to start the sales process
Maintain and expand the database for designated territory
Grows earnings per designated sales goals
Skills:
Extremely ambitious with the drive and commitment to succeed
Passionate and committed to contributing to results in lead generation and new sales
Highly energetic, self-starter
Decision-making, problem resolution, and creative thinking skills
Desire to learn products technically
Entrepreneurial business focuses with strong business acumen
Excellent written and verbal communication skills
Strong time management skills and the ability to prioritize work
Highly organized with sharp attention to detail
Naturally shows initiative and is solution focused
Provides strong leadership to achieve sales results
Well-presented and articulate
Proficiency in MS Office (MS Excel and MS PowerPoint, in particular); experience with Salesforce a plus
Working knowledge of standard office equipment
Required Qualifications:
Bachelor's degree in Food Science, Chemistry, Biology, or similar fields
A minimum of two years of sales experience
Desired Qualifications:
Master's Degree in Science
Business development or technical sales certifications
Competencies:
Business Acumen
Problem Solving/Analysis
Customer/Client Focus
Communication Proficiency
Teamwork Orientation
Supervisory Responsibility:
This position has no supervisory responsibilities
Work Environment
This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
No travel is expected for this position.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.
Regional Sales Manager: Beauty and Personal Care West Coast
Remote IMCD Group Job
Regional Sales Manager IMCD US currently has an opening for a Regional Sales Manager. This role is based on the West Coast.
COMPANY BACKGROUND IMCD US is a leading global distribution partner and formulator of specialty chemicals and ingredients. An entrepreneurial group founded IMCD in 1995 in the Netherlands. Our vision to transform the distribution industry by continuously adding value to the supply chain through expertise and innovation, is what still drives us today.
Today, we have operations in over 50 countries, where we successfully combine local knowledge with global expertise to obtain sustainable results. IMCD is a strong, innovative business partner and accelerator of solutions for suppliers and producers of consumer, industrial and durable goods in diverse business sectors. Our commercial excellence and solid operations structure facilitate healthy growth.
The Regional Sales Manager will be responsible for the sale of the organization's products in a specified region or major geographical area and provide ongoing support to grow earnings for our strategic principals.
Successful candidates will be responsible to:
Sales Growth
Grow base business relative to sales budget.
Develops sales team to achieve and obtain desired fiscal & non-financial results.
Help the sales team develop prospects and business opportunities for all IMCD strategic principals.
Review every principal's monthly sales and identify and understand each variance.
Receives supplier's annual growth expectations from the Principal Manager (PM) and turns this into sales team action plans and development of growth opportunities.
Works with PM to ensure there is a documented plan to meet the supplier's growth expectation and tracks this monthly.
Sharing with PM monthly the creation of new growth opportunities and comparison to targets.
Tracks, monthly, YTD performance of Account Managers and Region vs. Budgets & supplier plan (review key variances +/- with PM and BD).
Reads call reports for all account managers to stay informed of activity and offer advice on strategies specific to driving growth; makes joint calls as needed.
Manages special price requests from Account Managers via IMCD cups/rebate/drop ship process as it relates to sales maintenance and growth.
Ensures any turnover business is acted upon completely by the account managers and SC, CS, Pricing team.
Oversees expenses of the account managers as fits with IMCD expectations and T&E targets.
Reviews account managers on a quarterly basis. Analysis of appropriate call strategy and call frequency, account manager use of time, sales results and growth opportunities for creation of future sales.
Communication, Administration, Responsibilities, goals, task, drivers
Keeps all principals' growth opportunity plans up to date.
Review and guide TSR's Pre-call plan process for customer visits
Takes lead role in reporting Customer growth plan for internal business reviews; consolidates status of IMCD growth plan by region; uses baseball diamond analogy (IMCD sales process) to communicate status against budget and target.
Ensures IMCD sales team understands who to contact internally for technical support by product line or market.
Plans Quarterly Sales meetings in line with BD. Requests PM's to invite Principals for technical training etc. Sets agenda regarding account manager presentations and considers opportunity for sales training.
Development
Be technically competent in all Principals so can coordinate the sales & technical team appropriately.
Technically engage with each salesperson and customer.
Participates fully in technical training sessions.
Works with PM on training needs, webinars, and new product launches.
Logistics
Communicates daily with SC, CS, Pricing teams to ensure smooth sales operation and external focus is maintained. Is point person to suggest & facilitate stepwise process improvements from a perspective of internal communications and functional service levels to customers individually or by group class. Included considerations per customer are:
MOQ (minimum order quantity).
Stocking to Forecast
Lead time.
Change orders.
Price increases.
Credit clearance
Customer CIA list
Works with IMCD operations and PM: - Price increases/IMCD list price schedules.
Reports Forecasting needs to Materials Management ensuring adequate stock levels.
Reviews warehouse locations with management per region, as needed.
Marketing
Works with IMCD Marketing Department on: - Exhibitions & Symposiums for booth planning etc.
Acquire and disseminate intimate market intelligence.
Attend society meetings.
Skills:
Extremely ambitious with the drive and commitment to succeed.
Ability to ask open ended questions.
Willing to do whatever it takes to get the job done.
Passionate and committed to contributing to continued sales growth.
Outgoing, highly energetic and self-starter.
Decision-making, problem resolution and creative thinking skills.
Desire to learn all products technically.
Entrepreneurial business focus with strong business acumen.
Excellent listening skills.
Excellent interpersonal and written communication skills.
Organized and focused through daily rituals including action planning and time management.
Naturally shows initiative and is solution focused.
Provides strong leadership to achieve sales results.
Well-presented and articulate.
Possess excellent customer service skills and the ability to interact with customers and team-members in a professional manner.
Ability to multitask and switch focus quickly.
Ability to think independently.
Deadline-driven, detailed oriented, and conscientious.
Must possess good organizational skills and the ability to think strategically.
Proficient with common computer programs, including Microsoft Office.
Required Qualifications:
Bachelor's Degree.
5-7 years of sales management experience.
Desired Qualifications:
Bachelor's Degree, technical degree.
Experience in a fast-paced environment.
Competencies:
Business Acumen.
Problem Solving/Analysis.
Customer/Client Focus.
Communication Proficiency.
Teamwork Orientation.
Supervisory Responsibility:
This position has no supervisory responsibility.
Work Environment
This job currently operates on a hybrid schedule rotating between in-office and remote work environments. This role routinely uses standard office equipment.
Position Type/Expected Hours of Work
This is a full-time position, and the hours of work and days are Monday through Friday from 8 a.m. to 5 p.m., unless otherwise directed. Additional hours may be required as needed.
Travel
This position requires up to 50% travel. Travel is frequently outside the local area and overnight.
Other Duties
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties, or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.
IMCD Offers
If you want to make a real difference and work for a growing and expertise-driven company, then we'd love to hear from you. We're looking for people who are experts in their field, be it technical, commercial, or managerial. By joining IMCD, you'll be part of an entrepreneurial, fast-growing group of ambitious and like-minded professionals, where you'll have the freedom to make your own mark. We are committed to delivering value and acting responsibly. As we grow, we keep our founders' entrepreneurial spirit intact, creating a world of opportunity. As a truly international company, we have a presence in cities including Singapore, Melbourne, Milan, Cologne, Paris, Zurich, Los Angeles, São Paulo and Toronto. Our Group Office is in Rotterdam, the Netherlands and our shares are traded on the Amsterdam Euronext market, where we are part of the large cap AEX index.