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Housekeepers are tasked with taking care of their employer’s house and are responsible for performing all cleaning tasks, doing laundry, and even stocking the pantry. The role requires precision, excellent interpersonal skills, top-notch housekeeping knowledge, and reliability.
If you’re scouting for a job as a professional housekeeper, following the tips outlined in this article and taking Zippia’s best career advice will help you prepare for a successful interview and, hopefully, get the job.
Key Takeaways:
Candidates should highlight their skills such as communication skills and customer service skills, as well as specific housekeeping skills that are required of the position.
Interviewers should create behavioral and technical interview questions to get a better understanding of how a candidate will react in specific situations.
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Here at the top 21 common interview questions, as well as behavioral housekeeper interview questions and sample answers:
Tell me about yourself? This is a common interview question typically asked as an icebreaker question. It's used to get to know you better. Your answer should highlight your relevant skills and experiences. Any personal information you include should relate back to the position.
Example Answer:
I am a dedicated and detail-oriented housekeeper with five years of experience of providing exceptional cleaning and maintenance services. I take pride in my ability to create clean and comfortable environments for clients.
I have experience performing a wide range of cleaning tasks such as dusting, vacuuming, mopping, and sanitizing surfaces. I am also attentive to detail, paying close attention to areas that require special care or thorough cleaning.
Why are you looking for a housekeeping job? Employers may want to know why exactly you’re looking for a housekeeping job and what you’re hoping to get out of it. By asking this question, homeowners are hoping to gauge your interest and try to understand what motivates you as an employee.
Example Answer:
I’ve been a housekeeper now for two years, and I really enjoy the work. For me, the best part of the job is always seeing my clients happy and helping them manage their homes. I love the sense of accomplishment I feel after finishing housekeeping tasks and am interested in advancing in my career as a housekeeper.
Can you tell me about some of your biggest accomplishments as a housekeeper? Homeowners are looking for a housekeeper that’s experienced and accomplished in cleaning and managing client’s homes.
By discussing your biggest accomplishments, you’ll verify the skills and abilities listed on your resume and be one step closer to getting hired.
Example Answer:
In my last role as a full-time housekeeper for the Nolan family, I was responsible for managing the set-up and cleaning for their annual summer fundraiser.
I personally cleaned the entire interior and exterior of their three-story home, directed a team of landscapers to perform upkeep on the 30-acre property, and set up all the event tables, chairs, and podiums. The fundraiser went off without a hitch, and the house was back to its usual arrangement the following morning.
What makes you a qualified housekeeper? Employers and hiring managers usually ask this question to learn more about your skills and experiences and determine if your qualifications are a good match for their needs. When answering this question, it’s a good idea to reference the requirements listed in the job posting.
Example Answer:
I have more than five years of professional experience as a housekeeper and recently attained a Certified Executive Housekeeper degree.
I am extremely trustworthy, reliable, and detail-oriented. I have expert skills in refreshing linens, making beds, doing laundry, cleaning rooms, halls, and common areas, as well as vacuuming and mopping, tending to different surfaces and appliances and managing home kitchens.
What were your responsibilities at your last housekeeping job? Work experience is a big plus when it comes to landing a gig as a housekeeper. Discussing your previous experience will convey your ability to complete all of the housekeeping tasks assigned to you in your new role.
Example Answer:
At my last job as a housekeeper for Jacob’s family, I was responsible for vacuuming and mopping, cleaning marble countertops and stainless steel appliances, sanitizing bathrooms, making beds, doing laundry, and ironing.
I was also responsible for buying weekly groceries and doing light cooking, scrubbing interior and exterior surfaces, and cleaning all bedrooms, halls, and common areas.
What types of facilities have you cleaned? By asking this question, hiring managers are trying to determine your skill level and see whether or not your work experience would be a good fit for the job opening. Having experience cleaning different types of facilities will give you a leg up among other competing applicants.
Example Answer:
I have experience working in private homes, including houses over 8,000 square feet, vacation rentals, townhouses, administrative office buildings, and long-term care facilities.
What is your experience with cleaning interiors? The main aspect of a job in housekeeping is cleaning interiors. Since your main job responsibilities will center around cleaning, sanitizing, and organizing the interiors of homes and offices, having previous experience cleaning interiors is essential.
Example Answer:
I have three years of professional experience cleaning interiors. I am very knowledgeable in mopping, vacuuming, scrubbing, and polishing wood and tile floors, deep cleaning carpets, sanitizing bathrooms, dusting, organizing bedrooms and closets, deep cleaning kitchens, disinfecting countertops and appliances, and more.
What is your experience with cleaning exteriors? Although interior cleaning experience is key when looking for work as a professional housekeeper, employers oftentimes seek candidates who also have at least some experience working outside and cleaning exteriors. Remember, the more experience you have, the better.
Example Answer:
In my most recent role as a full-time housekeeper, I routinely cleaned exterior windows and fixtures, like outside lights and door handles, and straightened up the yard and garage each day.
I was also responsible for power washing the exterior siding of the house at least once a year and cleaning the pool house and patio area as needed.
How knowledgeable are you on the cleaning and treatment of different countertops, appliances, and surfaces? Having specific knowledge on how to treat and clean different appliances and surfaces, like marble, wood, tile, porcelain, and stainless steel is extremely important in housekeeping.
By asking this question, homeowners are looking to see if they can count on you to clean different appliances and surfaces up to industry standards. Illustrating your ability to use different cleaning techniques and treatments will help to showcase why you’re the best candidate for the job.
Example Answer:
My cleaning technique is based on the room I am working in, like the bathroom or the kitchen, and the specific surfaces and appliances in that room. I prefer to use non-toxic products specially designed for the surfaces that require treatment. I also have extensive training in cleaning stainless steel, wood, and glass.
Do you have experience performing post-event housekeeping services? Many times housekeepers are required to perform additional duties when their clients host events or have guests. Having prior experience performing pre, or post-event housekeeping services will help you make a great impression on homeowners.
Example Answer:
Yes. In my previous position, I offered both pre and post-event housekeeping services, including event set up and additional sanitization and organization procedures. My goal as a housekeeper is to maintain a high level of cleanliness at all times, including before, during, and after events.
What challenges have you faced as a housekeeper? No matter what type of job you’re applying for, hiring managers will typically ask you about previous challenges you’ve faced. Interviewing for a housekeeping position is no different. Potential employers often ask about challenges to see how you overcome adversity at work.
This interview question is also a great platform for illustrating how you handle stress and pressure at work.
Example Answer:
I once had to clean a two-story multi-million dollar home by myself after two of my team members called out sick. It was a big challenge for me since I was under a very tight and strict deadline and had to clean the entirety of the 7,500 square-foot house. Although it was tough, I was still able to get the work done on time.
Can you explain your cleaning process? This question is popular in housekeeper job interviews as it allows a potential employer to understand your work style and cleaning processes.
Example Answer:
Generally, when I’m cleaning a house, I start with the kitchen and bathroom and tackle any heavy scrubbing and sanitizing before mopping, vacuuming, dusting, and tidying up the bedrooms and common spaces.
What experience do you have working as part of a housekeeping team? If you’re applying to work as a housekeeper at an office, medical facility, or hotel, you will more than likely be asked about your collaboration and teamwork skills.
If you’re applying for a role with a housekeeping team, it’s important to illustrate your level of experience cleaning with other professionals.
Example Answer:
During my previous employment with the Hilton Hotel chain, I worked as a housekeeper on a team of more than 20 professionals. I am well equipped to carry out housekeeping tasks both individually and as part of a multi-functional team.
How do you stay organized as a housekeeper? Being organized is essential to staying on top of tasks and achieving success as a housekeeper. Explaining how you stay organized will convey your enthusiasm for the role and your willingness to accomplish all the tasks expected of you.
Example Answer:
I always keep a detailed record of what needs to be cleaned in a client’s home or business. By using lists to track the monthly, weekly, and daily housekeeping needs, I am able to work efficiently and maintain a very high level of cleanliness.
What are your favorite cleaning products to use? Many clients can be specific about the cleaning products used in their homes and offices. Answering this question honestly and expressing your commitment to using the very best products will further convey your commitment and enthusiasm for the job.
Example Answer:
I make a calculated effort to use the very best environmentally friendly cleaning products. I’m fully committed to cleaning your home while also ensuring it is free of any harsh chemicals that can be potentially hazardous to people and pets. Some of my favorite green brands include Bon Ami, Meliora Cleaning Products, and Dr. Bronner’s.
Are you willing to do laundry and iron? Laundry and ironing responsibilities are often included in the daily tasks required of a professional housekeeper. Explaining your willingness to clean linens and clothes will make you a more desirable job applicant and show how you’re the best candidate for the role.
Example Answer:
Yes, I am absolutely willing to do laundry and iron clothing. I worked at a laundromat for several months, so I have professional experience washing bedding and clothing and handling delicate fabrics.
Do you have any expectations regarding the condition of the home before you arrive? The way you answer this interview question can help set the stage for boundaries you may want to put in place once hired. It’s also another great opportunity for you to express your commitment to cleaning a client’s house.
Example Answer:
I don’t have very high expectations on how a home should look before I arrive. I know that life happens, and messes can sometimes be difficult to clean up when you have a busy schedule.
I don’t expect my clients to pick up toys or do the dishes before I arrive; that’s what I’m there for. I’m prepared to clean any home, no matter the condition.
Are you willing to work in a home with pets? Since housekeepers work in private residences, it’s important that they’re comfortable working in an environment where they may come in close contact with a client’s pets. Illustrating your willingness to work in a home with pets can help bring you one step closer to landing your dream job.
Example Answer:
I am very comfortable working in a home with pets. In my last job as a full-time housekeeper, I worked in a home with two dogs and one cat.
Do you have any experience working in a home with children? Housekeepers, especially those working in private homes, are often required to work in environments with children. Having prior experience working in a home with kids is a big plus.
Example Answer:
In my most recent role as a private housekeeper for the Molloy family, I often completed my tasks in the company of the family’s three young children. Outside of my regular cleaning duties, I also assisted with childcare when necessary.
Are you comfortable cleaning while the homeowners or residents are home? Depending on a homeowner’s work and life schedule, they may or may not be home during your cleaning.
The key to answering this interview question is staying confident and assuring a potential employee of your level of comfort working in an occupied home.
Example Answer:
I am absolutely comfortable cleaning while a homeowner or resident is on the property. I always complete my work with the same level of efficiency whether or not the house is occupied when I’m cleaning. I have complete respect for my clients and their homes.
Do you charge by the hour or by the square foot? Don’t be surprised if a hiring manager or a potential employer asks you about your rates during your job interview. If asked about money, make sure you answer honestly and politely.
Example Answer:
I typically charge by the hour. Right now, my going rate starts at $20 an hour. If you think I would be a good fit for your needs, I’d be happy to have an in-depth discussion of my rates with you.
Can you describe your approach to cleaning and organizing different types of surfaces, such as hardwood floors, carpets, and delicate surfaces like glass or mirrors?
How do you handle and properly store cleaning chemicals to ensure safety and prevent damage to surfaces and belongings?
What techniques do you employ to effectively remove tough stains or odors from carpets and upholstery?
How do you prioritize tasks and manage your time efficiently to ensure all cleaning duties are completed within a given timeframe?
Can you explain the steps you take to maintain a high level of cleanliness and hygiene in bathrooms, including disinfection practices?
How do you handle and dispose of different types of waste and hazardous materials in accordance with local regulations and safety protocols?
Have you had experience using and maintaining cleaning equipment such as vacuum cleaners, floor polishers, and steam cleaners? Please provide an example.
What precautions do you take when handling delicate items, such as antiques or valuable artwork, during the cleaning process?
How do you handle situations where a client requests special cleaning instructions or has specific preferences for cleaning products or techniques?
Can you describe a time when you encountered a challenging cleaning task or a difficult-to-clean area, and how you successfully addressed it?
Preparing for an interview is key to delivering professional and well thought out answers to the most commonly asked interview questions. It’s always important to be ready for your job interview, no matter what kind of role you’re interviewing for.
As a Candidate:
Review common interview questions. Preparing sample answers to commonly asked behavioral housekeeper interview questions will help you avoid awkward situations and make a lasting first impression on potential employers. When rehearsing your answers, try to illustrate an honest and professional picture of yourself in order to present job recruiters with a better understanding of the person behind the resume.
Give examples of current job responsibilities. To show your experience in the field, match your past responsibilities with what is required of the position. This could include cleaning windows, glass portions or mirrors using chemical cleaners or using hand and power tools such as ladders, vacuum cleaners and mops.
Highlight your skills. In addition to highlighting your current job duties, your job-specific housekeeping skills, and your work experiences, you should also try to illustrate your interpersonal abilities and soft skills. The job interview is your chance to stand out from other applicants, so make sure you show your personality and emphasize why you’re the best-suited candidate for the role.
As an Interviewer:
Prepare technical and behavioral interview questions. Asking technical and behavioral interview questions will allow you to get an understanding of what the candidate may do in specific situations.
Evaluate their soft skills. Important skills they should have are their communication and customer service skills. Take note of what they say to reference when it comes time to evaluate them.
Conduct reference checks. Contact previous clients and employers to get an insight on their work ethic. You can also ask about their reliability and skills and if they match what they have said in the interview.
Housekeepers are in high demand as more and more individuals look for professionals to sanitize and clean their homes in the midst of the coronavirus pandemic. The most successful cleaners and housekeepers are well-trained and qualified to do this work.
So, what skills do you need to be a qualified housekeeper?
Generally speaking, the best traits of successful housekeepers include high-quality customer service, demonstrated multitasking abilities, expert cleaning skills, the ability to maintain confidentiality, cleanliness, and security of client homes, and comprehensive knowledge of the best sanitization procedures and regulations.
Apart from technical and job-specific skills, trustworthiness and dependability rank as some of the best qualities of successful housekeepers. Additionally, the ability to communicate clearly, pay careful attention to detail, keep a positive attitude, and work well under pressure is also highly regarded by employers looking to hire professional housekeepers for their home or office.
During the hiring process, homeowners and hiring agencies typically search for applicants who are familiar with organizing and disinfecting bathrooms, bedrooms, halls, and common areas, and also have experience cleaning interiors and exteriors, well versed in best cleaning practices and sanitation regulations, and have professional housework experience for high-end clients.
Thoroughly preparing for a job interview is one of the best things you can do to get hired as a professional housekeeper. By using the interview strategies and reviewing the mock interview questions and answers included in this article, you’ll be well on your way to landing your dream role as a housekeeper.