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Hotel Receptionist skills for your resume and career

Updated January 8, 2025
3 min read
Below we've compiled a list of the most critical hotel receptionist skills. We ranked the top skills for hotel receptionists based on the percentage of resumes they appeared on. For example, 47.9% of hotel receptionist resumes contained reservations as a skill. Continue reading to find out what skills a hotel receptionist needs to be successful in the workplace.

15 hotel receptionist skills for your resume and career

1. Reservations

Here's how hotel receptionists use reservations:
  • Authorized to take charge of telephone reservations and provide accommodation information for customer.
  • Confirmed daily reservations and logged in information about our guest preferences

2. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hotel receptionists use customer service:
  • Managed reservation desk, provided concierge services, supplied customer service management, maintained security.
  • Specialized in customer service including greeting guests and managing the registration process.

3. Hotel Services

Hotel Services are those tools, resources, and products offered by a hotel. These often differ from one such institution to the next and are thus of varying quality, representation, and type. A hotel might offer an array of these or none of these following services: flower arrangements, medical attention on the spot, pools, dry cleaning, car rental services, catering or, as it is known, room service, and guided tours.

Here's how hotel receptionists use hotel services:
  • Answered inquiries pertaining to hotel services and amenities, registration of guests, area dining and entertainment, and travel directions.
  • Offered general information and assistance to guests regarding hotel services and amenities in English and in Spanish.

4. Hotel Guests

Here's how hotel receptionists use hotel guests:
  • Greeted and welcomed all hotel guests with a smile; registered guests and issued keys.
  • Assisted hotel guests with check-in's and out's.

5. Hotel Reservations

Hotel Reservations may be required for clients or high-level management staff members. To make these reservations, the caller must have all necessary information prepared: the client's name, the length of stay, the preferred room (if requested), and any additional amenities that may be requested by the client or guest.

Here's how hotel receptionists use hotel reservations:
  • Booked transportation and hotel reservations, using computer terminal and telephone.
  • Ensured accurate hotel reservations upon check-in and final billing upon check-out.

6. Customer Complaints

Here's how hotel receptionists use customer complaints:
  • Identified common customer complaints and worked with Supervisor and peers to implement corrective actions.
  • Handled and resolved customer complaints and/or issues.

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7. Room Availability

Room availability is defined as the availability of the number of rooms at a hotel open for sales for a specific set of dates and/or the type of accommodation.

Here's how hotel receptionists use room availability:
  • Maintained and organized map of room availability.
  • Greeted guests upon arrival with outstanding and courteous hospitality providing information regarding room availability, accommodation options, rates and amenities.
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8. Room Bookings

Here's how hotel receptionists use room bookings:
  • Managed room bookings by phone, e-mail, letter, fax or face-to-face.
  • Maintained a comprehensive and organized record of guest room bookings and billings.

9. Greeting Guests

Grееtіng guests is a wау of welcoming guеѕtѕ tо оnе'ѕ buѕіnеѕѕ or hоmе with jоу, ѕаtіѕfасtіоn, аnd hospitality. Greeting guеѕtѕ wіth a warm ѕmіlе, asking thе rіght ԛuеѕtіоnѕ, аnd ѕеttіng thеm on thе rіght track аrе аll vеrу іmроrtаnt fасtоrѕ whеn dеаlіng wіth a guеѕt.

Here's how hotel receptionists use greeting guests:
  • Provide professional customer service by greeting guests and completing their registration.
  • Act as the first representative of the company by greeting guests with friendliness and the desire to meet their particular needs.

10. Computer System

Here's how hotel receptionists use computer system:
  • Recorded personal/confidential information into computer system.
  • Designed a detailed tutorial presentation for front desk agents to enter Busch Gardens Reservations into the computer system accurately and efficiently.

11. Night Audit

A night audit is conducted at the end of every day to determine the daily sales and revenue taken in. This process is frequently found in companies offering hospitality services, such as hotels and restaurants. Night audits also help managers confirm that any accounting conducted by the front desk is accurate, regardless of whether this system is done by hand or automated.

Here's how hotel receptionists use night audit:
  • Performed back office duties including billing resolutions, night audits and inventory reporting.
  • Conducted night audit during scheduled overnight shifts.

12. RAN

RAN stands for "revenue anticipation note," which refers to a practice where an organization (often the government) borrows money to support a specific project. When these funds are then repaid, the money given to the lenders comes from the profits generated by the business originally funded.

Here's how hotel receptionists use ran:
  • Waited tables and ran customer's orders Reserved and managed hotel rooms Assisted in general office and maintenance duties
  • Delivered messages and ran errands.

13. Room Reservations

Room reservation is beneficial for both the visitors and the hotel management. It increases the prospects of a better deal for reliable accommodation for a guest and facilitates more reliable guest experience administration for the hotel.

Here's how hotel receptionists use room reservations:
  • Assisted in other administrative functions including making room reservations for special events and coordinating logistics and planning for special use activities.
  • Booked room reservations for guests and served as an immediate point of contact and customer service representative for reservation-related transactions.

14. Credit Card Transactions

Here's how hotel receptionists use credit card transactions:
  • Processed credit card transactions, took cash payments, gift card payments and used resort points system during the checkout process.
  • Operated a cash drawer for cash, and credit card transactions.

15. Guest Complaints

Here's how hotel receptionists use guest complaints:
  • Provided property information upon request and resolved guest complaints while ensuring satisfaction.
  • Improved property management functionality by submitting key change requests.- Responded and took action on guest complaints and problems.
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List of hotel receptionist skills to add to your resume

Hotel Receptionist Skills

The most important skills for a hotel receptionist resume and required skills for a hotel receptionist to have include:

  • Reservations
  • Customer Service
  • Hotel Services
  • Hotel Guests
  • Hotel Reservations
  • Customer Complaints
  • Room Availability
  • Room Bookings
  • Greeting Guests
  • Computer System
  • Night Audit
  • RAN
  • Room Reservations
  • Credit Card Transactions
  • Guest Complaints
  • Guest Satisfaction
  • Local Attractions
  • Room Charges
  • Guest Accounts
  • Guest Reservations
  • Scheduling Appointments
  • Office Equipment
  • Direct Calls
  • Telephone Inquiries
  • Hotel Rooms
  • Guest Rooms
  • Credit Card Payments
  • Guest Relations
  • Guest Registration
  • Customer Inquiries
  • Wake-Up Calls

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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