Front Desk Agent
Hotel Night Auditor Job In Toledo, OH
$14.25/hour.
based on job responsibilities.
At Cedar Point, work is FUN! Working as a Front Desk Agent means you will provide exceptional service to all guests staying at one of our world class resorts. You'll also…
Check guests in and out of our hotel properties and answer any guest questions or concerns throughout their stay.
Verify guest information as they enter the Hotel Breakers parking lot, being the first to welcome them to the hotel.
Learn and utilize the hotel Property Management System.
Some of our amazing perks and benefits:
Paid training and FREE uniforms!
FREE Admission to Cedar Point and other company parks!
FREE tickets and discounts to local attractions!
FREE tickets for family and friends!
20% discounts on food and merchandise!
Employee-only ride nights, game nights, and FREE FOOD events!
Responsibilities:
Come join our world class team at Cedar Point.
Cedar Point provides premiere entertainment with 200+ acres of FUN. As a member of our team, you'll…
Make our guests happy by delivering amazing experiences and helping them create lifelong memories.
Interact with different people of all ages and backgrounds.
Gain skills, knowledge and experience that will benefit your future.
Qualifications:
You!
People who love helping others and will support the needs of our guests and associates.
Good judgement and a commitment to safety.
Ability to work and interact with people from diverse backgrounds.
Individuals with a passion and excitement about Cedar Point.
Availability to include some weekdays, weekends, evenings, and holidays.
Night Auditor
Hotel Night Auditor Job In Sugarcreek, OH
Carlisle Inn of Sugarcreek, is a great place to further your career in hospitality to learn skills you'll use for the rest of your life. If you enjoy sharing hospitality with others, we want you on our team!
Pay Rate: $13.00-$15.00, based on experience
Our team members enjoy:
DHG Discounts - on meals/merchandise/lodging/shows for staff
Annual vacation bonus
Wooden Nickels
On-the-job training
Flexible schedules
Scholarship program
What you'll be doing
Accept and safeguard Inn keys
Secure all exterior doors, regulate security cameras, and monitor internal activity
Register guests, handle reservations, issue room keys, prepare checkout reports, answer phone calls, etc.
Oversee appropriate Emergency Protocol per company policy
Prepare and send reports
Audit and balance revenue totals with revenue reports
Post room charges, outstanding charges and credit card summaries to ledger account
Skills you'll bring along
Previous customer service experience preferred
Experience in conflict resolution
Excellent verbal and written communication skills
Proficient in math
Understand and carry out instructions
Phone/email etiquette
Job Type
Full or part-time
Work schedules is evenings, weekends and holidays
On-the-job training provided
Benefits*
Medical insurance and HSA
401(k) plan with match
Wellness Program
Dental, Vision, Accident, Life, Critical Illness, Term Life Insurance available
*Medical and supplemental insurances are available for employees who work at least 30 hours/week.
HOTEL NIGHT AUDITOR
Remote Hotel Night Auditor Job
Requirements
Education and/or Experience
One to three months related experience and/or training; High school diploma or general education degree (GED); or equivalent combination of education and experience.
Computer Skills
To perform this job successfully, an individual should have basic computer knowledge, i.e. Internet Navigation; Microsoft Excel software and Microsoft Word software.
Language Skills
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to write routine reports and correspondence. Ability to speak effectively before groups of customers or associates of organization.
Mathematical Skills
Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Ability to compute rate, ratio, and percent.
Reasoning Ability
Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
Supervisory Responsibilities
This job has no supervisory responsibilities.
Physical Demands
The following are the customary physical efforts required to perform the essential functions of this job with or without accommodation:
Move, transport, put, install, remove, replace, position, place, transfer
Move about or to, position self
Detect, operate, adjust, attach, position, set up, handle, tend to, activate, apply, use, modify, input, write, compile, retrieve, make, create, collect, inspect, prepare, service
Communicate, converse, discern, convey, discuss
Determine, identify, recognize, perceive, estimate, judge, compare, observe, assess
The associate must regularly lift and /or move up to 10 pounds and occasionally lift and/or move up to 25 pounds.
Work Environment
While performing the duties of this Job, the associate is occasionally exposed to fumes or airborne particles; chemicals and dust. The noise level in the work environment is usually moderate. The associate works in an environment open to the general public.
Acknowledgement
This is not necessarily an exhausting list of responsibilities, skills, duties, requirements, efforts or working conditions associated with the job. While this is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change (emergencies, change in personnel, workload, rush jobs, technological developments or other business demands).
Salary Description $17.50-$19.50
Night Audit - DoubleTree Hotel
Hotel Night Auditor Job In Cincinnati, OH
DoubleTree Cincinnati Blue-Ash is looking for their next Night Auditor.
The Night Auditor is responsible for the preparation and disposition of all Night Audit work. Responsible for the front desk operation during the overnight shift (Typically 11pm-7am). Primary responsibilities include registering guests making reservations preparing daily reports balancing transactions and conducting security walks.
QUALIFICATIONS:
At least 1 year of progressive experience in a hotel or a related field required.
High School diploma or equivalent required.
College course work in related field helpful.
Previous supervisory responsibility preferred.
Must be able to work independently and with minimal supervision.
Knowledge of Accounting Principles.
Must be able to problem solve and troubleshoot in order to resolve guest issues that may arise and respond to emergency situations.
Must be proficient in Windows operating systems company approved spreadsheets and word processing.
Must be able to convey information and ideas clearly.
Must be able to evaluate and select among alternative courses of action quickly and accurately.
Must work well in stressful high-pressure situations.
Must be effective in handling problems in the workplace including anticipating preventing identifying and solving problems as necessary.
Must have the ability to assimilate complex information data etc. from disparate sources and consider adjust or modify to meet the constraints of the particular need.
Must be able to work with and understand financial information and data and basic arithmetic functions.
Must be able to work in a self-managed environment.
Must be effective at listening to understanding and clarifying the concerns and issues raised by co-workers and guests.
Must maintain composure and objectivity under pressure.
RESPONSIBILITIES:
Approach all encounters with guests and associates in a friendly service-oriented manner.
Maintain regular attendance in compliance with Aimbridge Hospitality standards as required by scheduling which will vary according to the needs of the hotel.
Maintain high standards of personal appearance and grooming which include wearing the proper uniform and name tag when working (per brand standards).
Comply at all times with Aimbridge Hospitality standards and regulations to encourage safe and efficient hotel operations.
Maintain a friendly and warm demeanor at all times.
Initiate and complete the End of Day process.
Run all reports as required for Food and Beverage audit.
Complete the Night Audit checklist for computer procedures daily.
Balance the day's work (i.e. movie revenue telephone postings valet laundry server's and desk agent's paperwork etc.).
Maintain cashiering responsibilities as per Front Office procedures according to Aimbridge Hospitality standards.
Maintain Front Office computer system operation according to Aimbridge Hospitality standards.
Fulfill all Front Office functions between the hours of 11:00 p.m. and 7:00 a.m.
Follow up to ensure periodic checks by the Midnight House Attendant are made of building and guest corridors to ensure all areas are locked and secured (property specific)
Handle and follow through on all guest requests daily from 11:00 p.m. until 7:00 a.m.
Follow safety and emergency procedures according to Aimbridge Hospitality standards.
Maintain proper record keeping (i.e. log books etc.) according to Aimbridge Hospitality standards.
Be familiar with all Aimbridge Hospitality's policies and house rules.
Complete the initial direct bills daily and place on the Property Accountant's desk; Attach all folio/banquet check back-up to the bills.
Maintain radio contact with other associates during entire shift.
Have a working knowledge of security procedures.
Ensure associates are at all times attentive friendly helpful and courteous to all guests managers and fellow associates.
Prepare and distribute the Daily Flash Report as needed.
Transfer the master or house accounts as necessary.
Distribute work (i.e. revenue printouts charge and paid folios vouchers and checks etc.) as directed by S.O.P.'s.
Train any new Night Auditors as requested by management.
Run morning reports according to Aimbridge Hospitality procedures.
Assign delivery of newspapers daily. Deliver or assign delivery of Express Check-Out's.
Follow up to ensure that nightly walk-through includes removal of all room service trays and straightening of pool and Jacuzzi area (property specific)
Handle items for Lost and Found according to the standard.
Complete any reports as requested by management in a timely manner.
Complete any miscellaneous duties as required (i.e. resetting Food and Beverage P.O.S. where necessary distribution of credit 'Watch List' and preparation of daily revenue summary).
As applicable to the hotel may assist guests with food orders and serve food and beverage items to guests in a friendly professional and timely manner; demonstrates suggestive selling techniques and maintains a clean organized environment for guests.
Attend meetings as required by management.
Perform any other duties as requested by the Guest Services Manager or any other member of management.
Hotel Night Auditor
Hotel Night Auditor Job In Independence, OH
Our Story :
If you are looking for a career where you feel supported, then apply now! InnVentures has a reputation for offering a compassionate, caring and fun workplace. Our culture is sustained by service-oriented employees who care about each other, our guests and the communities where we live. We currently manage 40+ Marriott, Hilton, Hyatt and IHG brand hotels in 10 states.
We only have 3 rules at InnVentures. (We can teach you the rest!)
Rule #1 - Do everything you can for the customer!
Rule #2 - Bring a good attitude to work with you every day and take pride in your work!
Rule #3 - Have FUN!
WHY WORK AT ONE OF OUR HOTELS?
Fun, team-oriented environment
Full-time and part-time positions available to meet your needs
Great opportunities for growth
Community Involvement
Discounted hotel stays
Recognition and awards
Paid time off
BENEFITS:
We offer eligible employees a number of benefits to enhance their health and well-being:
Group insurance, including medical, dental, vision and company-paid life insurance
Paid time off including up to 40 hours vacation days, sick/ wellness leave and 7 holidays
Company-matched 401(k) plan
Voluntary benefits including short term disability, long term disability, accident, life, critical illness and Flexible Spending Account
Life enrichment benefits including hotel benefits, employee assistance program, leadership development program and more!
Get paid daily with our Daily Pay Program!
JOB OVERVIEW - NIGHT AUDITOR:
Use your attention to detail and desire for routine to create memorable guest experiences! As a Night Auditor, you will work overnight (graveyard) hours to supervise the hotel and perform tasks to certify that all daily transactions are reconciled. Your contributions as a Night Auditor are essential to provide our guests a comfortable stay.
A TYPICAL SHIFT:
Review daily transactions and checklists for completion and accuracy.
Ensure all guests are served promptly and courteously.
Apply problem solving skills to resolve guest issues to their satisfaction.
Follow proper cash handling procedures and be able to post and reconcile charges applied to guest receipts.
Ensure emergency notification procedures are followed in the event of issues taking place overnight.
Communicate effectively between all shifts and departments.
REQUIREMENTS:
Previous customer service experience with proven ability to thrive working the overnight shift is ideal. To be successful in this role, you need strong verbal and written communication skills. You must be able to read, write, type and use basic technology. This job requires you to stand for an entire shift and you also must be able to lift at least 25 pounds. Applicants must be available to work weekends and holidays.
POTENTIAL CAREER PATH:
Front Desk Supervisor - Front Office Manager or Administrative Assistant
InnVentures IVI L.P. is an Equal Opportunity Employer and maintains the policy of recruiting and retaining the best-qualified personnel who demonstrate the ability to perform competently and work well with others. It is the policy of InnVentures to provide equal employment opportunity regardless of race (including traits historically or culturally associated with race, such as hair texture and protective hairstyles), religion (including religious dress and religious grooming), color, age (40 and over), genetic information, disability (mental and physical), medical condition (as defined under state law), national origin (including language use restrictions and possession of a driver's license issued under section 12801.9 of the California Vehicle Code), ancestry, sex (including gender, gender identity, gender expression), sexual orientation, marital status, familial status, parental status, domestic partner status, citizenship status, pregnancy (including perceived pregnancy, childbirth, lactation, or pregnancy-related conditions), military caregiver status, military status, veteran status, or any other status protected by federal, state, or local law. This policy of nondiscrimination is applied to all aspects of the employment relationship. The Company complies with the Americans with Disabilities Act (ADA) and applicable state and local laws in ensuring equal opportunity and employment for qualified persons with disabilities. We also consider qualified applicants with criminal histories, consistent with legal requirements.
Hotel Night Auditor (Part Time)
Hotel Night Auditor Job In Hamilton, OH
The Warehouse Hotel Auditor is responsible for accommodating guests of the Warehouse Hotel in a welcoming manner while always upholding a professional demeanor. He or she is also responsible for preparing daily financial reports for the hotel. Demonstrate good teamwork, working alongside of other front desk associates. This position reports to the Front Desk Supervisor and Front Office Manager. This position's shifts will primarily be third shift (11pm-7am).
Benefits
Working at the largest indoor sports complex in North America is an experience that compares to no other. The atmosphere is filled with energetic excitement that provide an uplifting ambience throughout the facility. The Nook takes pride in its friendly, guest-focused team members that make kindness contagious and help others succeed.
As a Part-Time team member of the Nook, you will enjoy:
Free individual membership to our massive 65,000+ sq. ft. fitness center, including all the equipment you need to fit almost any training program. Membership also includes all group fitness classes. (Upgrade to family membership at 50% off the total price).
1.5x your hourly rate of pay for holiday hours worked
35% discount on food and beverage purchases, including our upscale restaurant, Forklift and Palate
50% discount on Tuesdays at the Forklift and Palate Restaurant
35% off all Nook apparel
Free child watch (3-hour increments)
Discounts on birthday parties, personal training, event space rental, and more!
Discounts at participating local restaurants and businesses
Essential Job Functions
Greet, register, and assign rooms to guests
Use Visual One reports to complete occupancy reports, revenue reports, etc.
Position includes some indoor hotel security oversight
Clean and maintain the hotel lobby and common areas
Transmit and receive telephone messages
Answer inquiries pertaining to hotel services, registration of guests, recreational facilities in complex and around the complex, shopping, dining, entertainment, and travel directions
Keep records of room availability and guest accounts
Compute bills, collect payments, and make changes for guests
Make and confirm reservations
Answer, screen, and route outside calls
Supply information to callers and record messages
Perform clerical duties such as typing, group arrival preparations, proofreading, and mailing brochures and information to guests
Report tasks to maintenance, housekeeping, common area, and management using multiple communication processes
Record and set up all wake-up calls
Direct and coordinate all the duties of the shift
Resolve any problems that arise
Reconcile all transactions from the day before as part of the audit process
All other duties assigned
Basic Qualifications
18 years of age or older
High school diploma or equivalent
1-2 years of experience in a hotel front desk role
Dependable transportation to and from work
Language skills: Fluent knowledge of the English language; including the ability to read and interpret written information and speak and understand verbal communication
Ability to fulfill the physical requirements of the position with any reasonable accommodations as necessary
Availability to work a flexible schedule that may include evenings, weekends, and/or holidays as needed
Authorized to work in the United States
Preferred Qualifications
Highly dependable with a history of consistent attendance and punctuality.
Guest-focused/service-oriented; ability to see big picture and impact on company. Supports Company mission as serves as an advocate for its products and services
Demonstrates a positive and friendly attitude towards guests, customers, and fellow employees. Exhibits a respectful, professional demeanor.
Self-starting and motivated with the ability to work independently and take initiative
Ability to multi-task and balance multiple projects/duties at once
Team-focused mindset; willing to set own priorities aside to help others; contributes to building a positive team spirit and morale
Trustworthy and honest; takes accountability when appropriate
Detail-Oriented; Demonstrates a consistent level of accuracy and thoroughness; looks for ways to improve and promote quality
Ability to remain calm in tense or stressful situations.
Bilingual in English and Spanish is a plus
Working Conditions
Physical requirements: While performing the duties of this job, the team member will be regularly required to perform physical activity that includes moving about the work area, standing, sitting, bending, reaching with hands and arms, lifting, pushing, pulling, talking, hearing and smelling. The team member will be frequently required to stoop, kneel, or crouch. He or she is required to have the visual acuity to determine the accuracy, neatness, and thoroughness of the work assigned.
Lifting requirements: The team member will be required to lift, push, pull, lower and/or move up to 10 lbs frequently, and up to 25 lbs occasionally.
Noise Level: The noise level in this environment is typically moderate.
Hotel Night Auditor - Hocking Hills Lodge & Conference Center
Hotel Night Auditor Job In Logan, OH
Hocking Hills Lodge and Conference Center located inside Hocking Hills State Park is seeking candidates with outgoing, friendly personalities for a Night Auditor/3rd Shift Front Desk Agent position. Can be full-time or part-time depending on your availability.
This is a 3rd shift position that will work 11pm -7am
. This is an overnight shift that acts as the main point of contact for guests throughout the night. Responsibilities also include running end of day reports, balancing cash, credit cards, tips and other various venues depending on the season. The ideal candidate will be reliable, punctual, and have a drive to provide excellent customer service.
Hocking Hills Lodge and Conference Center is a brand new 81-room lodge with 40 cabins, a full-service restaurant/lounge, and banquet facilities to accommodate up to 200 guests. More property information is available at ************************
Hocking Hills State Park is one of the most visited State Parks in the country requiring a level of attention to detail and service to meet the guest's expectations and experience.
Join an exciting, team-building, and career-oriented work environment
For full-time candidates - full medical, dental, vision plan available after 60 days
Pay is $15.00 per hour plus $1 shift differential per hour.
PTO after 1 year
Holiday Pay (including your birthday!)
401(k) Retirement Savings Plan
Room, food & retail discounts
Ongoing Training and Career Development
To begin, Night Auditors will be responsible for check-in/check-out of the current 40 cabins on the property along with making reservations for the brand new lodge. Night Auditors will then move into the Lodge and be responsible for all responsibilities below.
Responsibilities:
Post guest and master account charges into computer.
Provides accurate and timely summaries of daily revenues and expenses from entire location.
Assists in ensuring strict adherence to all accounting policies and procedure by all departments performing accounting duties.
Maintains the confidentiality of information obtained in the accounting office.
Responds to fire alarms, knowing correct procedures for emergency situations at location.
Audits Rooms, Food & Beverage, Retail and Sports Revenues.
Balances all charges back to computer generated totals and investigates any discrepancies and corrects.
Assists in the preparation of the spread sheets on computer or manually for management.
Walks to the different outlets to run register reports.
Explain and provide any promotional items to each guest checking in
Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
Cover other areas of hotel as needed
Document any guest accidents by completing the accident report form
Complete the maintenance log whenever a complaint is reported
Maintain all areas of the front desk
Take the initiative to greet guests in a friendly and warm manner
Other duties as assigned
Qualifications:
Must be 18 or older
Must possess basic education at High-School level or equivalent.
Must have experience with spreadsheets programs (i.e. Excel) and basic accounting knowledge.
Previous experience with office equipment including: typewriter, adding machine, computer, switchboard, credit card terminal.
Ability to multi-task and work under pressure
Ability to work 3rd shift, weekends and holidays
Must be able to stand and walk for long periods of time
Basic computer knowledge using a Windows environment
Previous experience with front desk hotel system a plus (Opera, Springer-Miller and the like)
Previously demonstrated cash handling and/or customer service experience
Must be a friendly, outgoing "people" person with a good attitude and professionalism
About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local
laws.
Hotel Night Auditor - Hocking Hills Lodge & Conference Center
Hotel Night Auditor Job In Logan, OH
Hocking Hills Lodge and Conference Center located inside Hocking Hills State Park is seeking candidates with outgoing, friendly personalities for a Night Auditor/3rd Shift Front Desk Agent position. Can be full-time or part-time depending on your availability.
This is a 3rd shift position that will work 11pm -7am
. This is an overnight shift that acts as the main point of contact for guests throughout the night. Responsibilities also include running end of day reports, balancing cash, credit cards, tips and other various venues depending on the season. The ideal candidate will be reliable, punctual, and have a drive to provide excellent customer service.
Hocking Hills Lodge and Conference Center is a brand new 81-room lodge with 40 cabins, a full-service restaurant/lounge, and banquet facilities to accommodate up to 200 guests. More property information is available at ************************
Hocking Hills State Park is one of the most visited State Parks in the country requiring a level of attention to detail and service to meet the guest's expectations and experience.
Join an exciting, team-building, and career-oriented work environment
For full-time candidates - full medical, dental, vision plan available after 60 days
Pay is $15.00 per hour plus $1 shift differential per hour.
PTO after 1 year
Holiday Pay (including your birthday!)
401(k) Retirement Savings Plan
Room, food & retail discounts
Ongoing Training and Career Development
To begin, Night Auditors will be responsible for check-in/check-out of the current 40 cabins on the property along with making reservations for the brand new lodge. Night Auditors will then move into the Lodge and be responsible for all responsibilities below.
Responsibilities:
Post guest and master account charges into computer.
Provides accurate and timely summaries of daily revenues and expenses from entire location.
Assists in ensuring strict adherence to all accounting policies and procedure by all departments performing accounting duties.
Maintains the confidentiality of information obtained in the accounting office.
Responds to fire alarms, knowing correct procedures for emergency situations at location.
Audits Rooms, Food & Beverage, Retail and Sports Revenues.
Balances all charges back to computer generated totals and investigates any discrepancies and corrects.
Assists in the preparation of the spread sheets on computer or manually for management.
Walks to the different outlets to run register reports.
Explain and provide any promotional items to each guest checking in
Responds promptly to any guest inquiries or complaints and offer an alternate solution if guest demand cannot be met
Cover other areas of hotel as needed
Document any guest accidents by completing the accident report form
Complete the maintenance log whenever a complaint is reported
Maintain all areas of the front desk
Take the initiative to greet guests in a friendly and warm manner
Other duties as assigned
Qualifications:
Must be 18 or older
Must possess basic education at High-School level or equivalent.
Must have experience with spreadsheets programs (i.e. Excel) and basic accounting knowledge.
Previous experience with office equipment including: typewriter, adding machine, computer, switchboard, credit card terminal.
Ability to multi-task and work under pressure
Ability to work 3rd shift, weekends and holidays
Must be able to stand and walk for long periods of time
Basic computer knowledge using a Windows environment
Previous experience with front desk hotel system a plus (Opera, Springer-Miller and the like)
Previously demonstrated cash handling and/or customer service experience
Must be a friendly, outgoing "people" person with a good attitude and professionalism
About Us: At Regency Hotel Management, hospitality is who we are—and what we do best. Since 1965, we've been leaders in driving maximum profit while creating asset value for clients. Our team of hotel management experts provides thoughtful, hands-on guidance inspired by years of professional experience. Our teams across our multiple locations are always growing, and we're looking for motivated individuals to join us!
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local
laws.
Night Auditor
Hotel Night Auditor Job In Columbus, OH
Night Audit
Are you a night owl? Sleep during the day, stay up through the night? If this describes you then apply for our Night Audit position! In this extremely important role, you will be a champion guest service agent to ensure guest needs are met and that the hotel is prepared for the next day. We are hiring for a Night Auditor! Could this be you?
What We Offer:
Career advancement opportunities
Employee discounts
Competitive pay
Daily Pay
Flexible work schedule
Comprehensive benefits for you and your family including (medical, vision, dental, 401k, Profit Sharing)
Paid vacation
What we are looking for:
6 months - 1+ year of Night Audit experience preferred
Desire to work overnight shifts
Ability to keep accurate accounts of cash, checks and credit transactions
Ability to manage and keep accurate accounts of cash, checks and credit transactions
Passionate about hospitality and creating an exceptional guest experience.
All other duties as assigned.
Night Auditor
Hotel Night Auditor Job In Grove City, OH
Hawkeye Hotels represents the highest quality, state of the art hotels that are either new or newly renovated. We take it as a matter of professional pride to exceed the highest expectation of today's sophisticated travelers. Founded in 1982 with one roadside hotel in Mena, Arkansas, Hawkeye Hotels has become one of the fastest-growing family-owned hospitality companies in the U.S. We maintain lasting affiliations with leading brands, including Marriott, Hilton, and InterContinental. If you share our passion for delivering exceptional experiences to our guests, apply today to join our team!
The Night Auditor works as a Guest Service Representative and member of the Front Desk Team specifically responsible for auditing all revenue transactions, ensuring reports are accurate, credit card batches are transmitted correctly and cash is secured. Serves as acting Manager on Duty in the case of an incident oremergency. Conducts property inspections to ensure safety protocols are in effect. Exercises good judgment and able to effectively resolve guest situations. Exceed guests' expectations while assisting in all Front Desk related functions to include the check-in/out process, reservations and all other guest inquiries.
QUALIFICATIONS:
Previous guest relations training.
Accounting background preferred.
Ability to communicate effectively with the public and other Team Members.
Hawkeye Hotels is an Equal Opportunity Employer that considers applicants without regard to race, sex, religion, national origin,sexual orientation, gender identity, disability or protected veteran status.
Part Time- Night Auditor l Moxy Columbus Short North
Hotel Night Auditor Job In Columbus, OH
Be available to work a flexible schedule, including weekends, holidays, and overnight hours.
Handle guest complaints ensuring guest satisfaction.
Process all check-ins and check-outs according to established hotel requirements.
Adhere to payment, cash handling and credit policies/procedures.
Generate, print, and distribute daily reports to designated departments/personnel.
Other duties as assigned.
Responsibilities
The Night Auditor is responsible for attending to the needs of guests, balancing the revenue and expense transactions that occurred during the day, and performing all the functions of the front desk staff during the audit shift. The Night Auditor will possess good communications and guest service skills and have the ability to take appropriate action to meet and exceed guest expectations.
Qualifications
High school graduate or equivalent.
Minimum one year customer service experience; previous hotel experience preferred.
Ability to satisfactorily communicate with guests, management, and co-workers to their understanding.
Computer experience preferred.
Bilingual English/Spanish a plus.
Knowledge of local activities and attractions appropriate for clientele.
Night Auditor (Full-Time)
Hotel Night Auditor Job In Columbus, OH
At Crescent Hotels & Resorts, we are a team of hospitality professionals that are deeply connected to & proud of the exceptional experiences we provide for our guests. More than that, we know our Associates are the shining stars of what we do!
We understand what it takes to be a part of something great. We will encourage you to bring your true self to work every day, we will celebrate you and we will cheer you on as you shine bright in your career journey. Whether it be our health & wellness programs, best in class learning and development or our travel discounts that ‘feed your inner explorer', we work hard to create and deliver on what YOU need. We are ready for you to start your journey with us where You Belong.
We Care
. Shine Bright.
We are looking for our next great team member to join our outstanding Front Desk team!
We are committed to providing you with:
· Highly competitive wages
· An exceptional benefit plan for eligible associates & your family members
· 401K matching program for eligible associates
· Flexible scheduling to allow you to focus on what is important to you
· Discounts with our Crescent managed properties in North America for you & your family members
· Complimentary parking/ employee meals provided
Here is what you will be doing each day:
As a night auditor, you are a key player in the guest experience at our AAA Four Diamond accredited property. You will reconcile arrivals and departures while processing financial transactions to ensure payment is received. You will resolve guest concerns with Hilton's Make It Right, and ensure guest satisfaction. You will be well-versed in emergency procedures and act as the manager on duty alongside overnight security.
Does this sound like you?
You are a beacon of hospitality and nighttime, is your time to thrive. You work well independently, and are able to make decisions without others. You don't shy away from guest concerns, and find joy in taking opportunities to delight others.. You have a keen eye for detail and enjoy meticulously ensuring financials match and the daily transactions are properly recorded. You take pride in your integrity, time management, and people skills. You are looking for a consistent overnight schedule and are looking for a place you can grow.
Why Crescent?
At Crescent Hotels & Resorts we strive to create a great place to work where associates at all levels of our organization are respected for their differences, just like the guests and owners we serve. That's why we are dedicated to creating an environment that facilitates open and honest conversations about race, equity, diversity, and inclusion. By examining our own beliefs and behaviors, we can create change through training, recruiting, and promoting diverse talent to strengthen our culture.
Night Auditor
Hotel Night Auditor Job In Columbus, OH
Full-time Description
Job Title: Night Auditor
We are seeking a detail-oriented and reliable Night Auditor to join our team. The Night Auditor will be responsible for managing the front desk operations during the night shift, ensuring a smooth and efficient check-in and check-out process for guests, and performing accounting tasks to maintain accurate financial records.
Key Responsibilities:
- Perform nightly audits of financial transactions and ensure accuracy in reporting.
- Handle guest check-ins and check-outs efficiently and courteously.
- Address guest inquiries and resolve any issues that may arise during the night.
- Maintain the security and safety of the hotel premises during night hours.
- Prepare and distribute daily financial reports to management.
- Assist with inventory management and ordering supplies as needed.
- Collaborate with other departments to ensure a seamless guest experience.
Skills and Qualifications:
- High school diploma or equivalent; additional education in hospitality or accounting is a plus.
- Previous experience in a hotel or customer service role preferred.
- Strong attention to detail and organizational skills.
- Excellent communication and interpersonal skills.
- Proficient in using hotel management software and basic accounting systems.
- Ability to work independently and manage time effectively.
- Flexibility to work overnight shifts, including weekends and holidays.
We offer a competitive salary and benefits package, along with opportunities for professional growth and development. If you are a motivated individual with a passion for hospitality, we encourage you to apply.
Night Audit
Hotel Night Auditor Job In Columbus, OH
The Junto is a modern-day embodiment of Ben Franklin and his club of the same name. His “club for mutual improvement” brought together people from all backgrounds to discuss issues and ideas of the time while enjoying life. With an emphasis on public gathering spaces, our hotel gives visitors, locals, entrepreneurs, and artists alike a place to come together, exchange ideas, and inspire one another. The Junto will be both a destination and a landmark of the area, helping to define and add value to the future of Columbus.Your dedication and watchful nature help others sleep well at night. This individual loves to be up at night and being an integral part of setting up the property for the day ahead. Daily duties include: providing excellent customer service to guests and keep the front desk orderly, reconciles all accounts, and processes invoices.Requested Tasks-Balancing the accounts from day shift -Managing front desk activity and handling guest check-ins and check-outs -Ensure customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference -Balance and audit accounts for accuracy -Identify and resolve discrepancies -Handle requests and complaints and directing them to other team members or departments accordingly -Answer all internal and external calls and inquiries Requested Capabilities-Prior experience highly preferred-Attention to detail -Ability to handle multiple requests simultaneously As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority. We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Night Audit
Hotel Night Auditor Job In Columbus, OH
The Junto is a modern-day embodiment of Ben Franklin and his club of the same name. His “club for mutual improvement” brought together people from all backgrounds to discuss issues and ideas of the time while enjoying life. With an emphasis on public gathering spaces, our hotel gives visitors, locals, entrepreneurs, and artists alike a place to come together, exchange ideas, and inspire one another. The Junto will be both a destination and a landmark of the area, helping to define and add value to the future of Columbus.Your dedication and watchful nature help others sleep well at night. This individual loves to be up at night and being an integral part of setting up the property for the day ahead. Daily duties include: providing excellent customer service to guests and keep the front desk orderly, reconciles all accounts, and processes invoices.Requested Tasks-Balancing the accounts from day shift -Managing front desk activity and handling guest check-ins and check-outs -Ensure customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference -Balance and audit accounts for accuracy -Identify and resolve discrepancies -Handle requests and complaints and directing them to other team members or departments accordingly -Answer all internal and external calls and inquiries Requested Capabilities-Prior experience highly preferred-Attention to detail -Ability to handle multiple requests simultaneously As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority. We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Night Audit
Hotel Night Auditor Job In Columbus, OH
The Junto is a modern-day embodiment of Ben Franklin and his club of the same name. His “club for mutual improvement” brought together people from all backgrounds to discuss issues and ideas of the time while enjoying life. With an emphasis on public gathering spaces, our hotel gives visitors, locals, entrepreneurs, and artists alike a place to come together, exchange ideas, and inspire one another. The Junto will be both a destination and a landmark of the area, helping to define and add value to the future of Columbus.Your dedication and watchful nature help others sleep well at night. This individual loves to be up at night and being an integral part of setting up the property for the day ahead. Daily duties include: providing excellent customer service to guests and keep the front desk orderly, reconciles all accounts, and processes invoices.Requested Tasks-Balancing the accounts from day shift -Managing front desk activity and handling guest check-ins and check-outs -Ensure customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference -Balance and audit accounts for accuracy -Identify and resolve discrepancies -Handle requests and complaints and directing them to other team members or departments accordingly -Answer all internal and external calls and inquiries Requested Capabilities-Prior experience highly preferred-Attention to detail -Ability to handle multiple requests simultaneously As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority. We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Night Auditor
Hotel Night Auditor Job In Columbus, OH
Our jobs aren't just about giving guests a smooth check-in and check-out. Instead, we want to build and experience that is memorable and unique. Our Guest Experience Experts take the initiative to deliver a wide range of services that guide guests through their entire stay. They are empowered to move about their space and do what needs to be done. Whether processing operational needs, addressing guest requests, completing reports, or sharing the highlights of the local area, the Guest Experience Expert makes transactions feel like part of the experience.
No matter what position you are in, there are a few things that are critical to success - creating a safe work place, following company policies and procedures, maintaining confidentiality, protecting company assets, upholding quality standards, and ensuring your uniform, personal appearance, and communications are professional. Guest Experience Experts will be on their feet and moving around (stand, sit, or walk for an extended time) and taking a hands-on approach to work (move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance). Doing all these things well (and other reasonable job duties as requested) is critical for Guest Experience Experts - to get it right for our guests and our business each and every time.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Night Audit
Hotel Night Auditor Job In Columbus, OH
The Junto is a modern-day embodiment of Ben Franklin and his club of the same name. His “club for mutual improvement” brought together people from all backgrounds to discuss issues and ideas of the time while enjoying life. With an emphasis on public gathering spaces, our hotel gives visitors, locals, entrepreneurs, and artists alike a place to come together, exchange ideas, and inspire one another. The Junto will be both a destination and a landmark of the area, helping to define and add value to the future of Columbus.
Your dedication and watchful nature help others sleep well at night. This individual loves to be up at night and being an integral part of setting up the property for the day ahead. Daily duties include: providing excellent customer service to guests and keep the front desk orderly, reconciles all accounts, and processes invoices.
Requested Tasks-Balancing the accounts from day shift -Managing front desk activity and handling guest check-ins and check-outs -Ensure customer satisfaction by scheduling wake-up calls and other concierge activities according to guest preference -Balance and audit accounts for accuracy -Identify and resolve discrepancies -Handle requests and complaints and directing them to other team members or departments accordingly -Answer all internal and external calls and inquiries
Requested Capabilities-Prior experience highly preferred-Attention to detail -Ability to handle multiple requests simultaneously
As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits. The health, happiness and well-being of our team is our top priority.
We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively.
Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.
Night Auditor
Hotel Night Auditor Job In Mason, OH
Job Summary: We are looking for a Night Auditor to prepare a summary of cash, check and credit card activities reflecting the hotel’s daily financial totals. This person will post room charges and taxes to guest accounts including any additional guest transactions. They will comply and maintain files and reset systems for next day operations/functions. Full time. Hours are 11:00 PM to 7:00 AM Benefits
Competitive Pay
Paid Time Off
Employee Rate Discounts for Hotel Stays
Team Work Environment
Opportunities for Growth
Responsibilities
Greet, assist and register guests upon arrival into the computer system, verifying reservation information
Respond to guest needs, special requests and complaints. Communicate all guests needs to next shift
Verify that all charges (room rates, discounts, etc.) are assigned to the appropriate departments/guest accounts
Prints up and files reservations for the next business day
Prepare daily reports as required by management
Check figures, postings and documents for accuracy
Prepare End of Day procedure
Balance the day’s charges, making any corrections as necessary
Input into the PC revenue, expenses and allowances to generate daily reports
Balance all revenue and settlement accounts nightly, maintain files and reset the system for next day operations
Perform other duties and responsibilities asked by the General Manager and the Assistant General Manager based upon hotel needs
Other:
Regular attendance is essential to the successful performance of this position. Employees with irregular attendance will be subject to disciplinary action, up to and including termination of employment.
Due to the nature of the hospitality industry, employees may be required to work varying schedules and holidays to reflect the business needs of the hotel.
Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate Hotel rules and regulations will be subject to disciplinary action, up to and including termination of employment.
Education Requirements:
Any combination of education and experience equivalent to graduation from high school or any other combination of education, training or experience that provides the required knowledge skills and abilities.
Work Environment/Physical Requirements:
Inside with protection from weather but not necessarily changes in temperature. Physical activities include standing for long periods of time. Walking, talking, seeing, hearing, reaching, bending, grasping and holding. Considerable repetitive motion of hands, fingers and wrists as pertains to the operation of a computer keyboard. Requires working all night time hours. Ability to lift up to 25 pounds.
Grooming: Cleanliness and personal hygiene are not only common social standards, but are also an essential part of providing the best service to our guests. Neatness, moderation, and good taste in your dress and manner contribute much to the impression you make. As a Team Member, you project the hotel’s image; therefore, it is important that you are well-groomed and dressed in a businesslike manner at all times. About Us: American Hospitality Management, Inc. (AHM) is a nationwide, award-winning, hospitality management group servicing limited and full service hotels, extended stay, and resort properties. The team culture throughout AHM Corporate and each property is unlike any other. We are one big team who provide a creative and collaborative environment for one another, supports each other, and assists each other whenever we are able.
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Night Auditor
Hotel Night Auditor Job In Cincinnati, OH
Our property is seeking a night auditor to join our growing group of hospitality professionals. The ideal candidate will have strong attention to financial details, a genuine love of interacting with people, and a superior commitment to customer satisfaction.
Previous hotel experience is not required but guest service experience is highly preferred.
If you are looking to start a career in the hospitality industry and want a position that can grow with your skills and natural talents, apply now.
ulli Be able to work on your feet for a typical shift for 8 hours at a time in a dynamic, fast-paced environment/li/ul ulli Must be able to stand for on your feet for 8 hours during a typical shift/lili Please only apply if you meet each of these criteria/li/ul