Assistant Store Manager
Columbus, OH
Imagine the position to use your automotive or customer service expertise with both our wholesale and retail customers on a daily basis, serve as a leader to your teammates, and lead NAPA to be the dominant parts supplier in the market. If this sounds like you, NAPA is looking for a passionate Assistant Store Manager. This is the right opportunity for you if you:
Responsibilities
Enjoy creating a superior customer service experience to achieve maximum market penetration, drive store growth, increase sales and profitability
Know how to provide daily leadership and create and sustain a culture of employee engagement
Know the importance of partnering with your teammates in order to drive company owned store initiatives
Care about people and profit
Want to join a team where you can learn and grow your career the opportunities are endless!
A Day in the life:
Lead a successful team, support the store manager, and manage in our fast-paced retail stores
Manage store operations to maximize sales, profits and customer service
Build, coach, train and engage crew team to deliver superior levels of customer care and business results
Inventory protection, asset management, operational and safety issues
Overall cleanliness and readiness of delivery vehicles, sales floor, stock room and outside areas
Drive NAPA operational and marketing programs while steering toward continuous improvement in processes and procedures
Grow customer relationships, help with sales/service questions, and ensure a positive experience both in the store and on the phone
Qualifications
High school diploma or equivalent. Technical or trade school courses or degree completion
Experience in the automotive after-market service industry or hobby/DIY world, or at least the willingness to learn all things automotive
Passion for delivering customer care and building long term relationships
Thrive off of working in a very fast paced and complex environment
Knowledge of cataloging and/or inventory management systems
Ability to lift 60lbs in some situations
And if you have this, even better:
Background and/or passion for automotive industry, heavy equipment, farm industry, diesel, marine, or dealership
Experience in a parts store, auction, retail store, auto body/collision, or fast food/restaurant/convenience store management experiencE
Entirely customer-centric (external/internal)
ASE Certifications
NAPA Know How
Why NAPA may be the right place for you:
Outstanding health benefits and 401K
Stable company. Fortune 200 with a family feel
Company Culture that works hard, yet takes care of employees
Opportunity for accessing multiple career paths, ongoing development, with support from leaders and your team
If this role sounds like a fit, please take the time to complete our super quick and easy application. We are excited and humbled that you are considering NAPA as hopefully your future employer.
Next Steps:
Please apply if you think this is a great fit for you and we will be in touch! If you decide that this role is not for you, please check out some of our other great careers by visiting jobs.genpt.com
Not the right fit? Let us know you're interested in a future opportunity by joining our Talent Community on jobs.genpt.com or create an account to set up email alerts as new job postings become available that meet your interest!
GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.
Assistant Manager
Heath, OH
Were glad youre here. You may know us as the brand with Roast Beef and Curly Fries but we are also crafting incredible career opportunities. Assistant Manager. That could be you! And youre in the right place if youre here for:
Weekly Pay
Bonus Program*
Free Shift Meals
Discounted Curly Fries (and all our menu items for that matter)
Best in Class Training & Continuous Learning
Advancement Opportunities
Paid Time Off*
401(k) Retirement Plan*
Tuition Benefits*
Medical, Dental, and Vision*
Champions of Hope*
Cash Referral Program
Journey Wellbeing Support Tool
PerkSpot Discount Program
Recognition Program
Slip Resistant Shoes Programs
Community & Charitable Involvement
Igniting Dreams Grant Program
Training Contests
Youre also in the right place if youre looking for a company where you can dream big, work hard, get it done, play fair, have fun, and make a difference a company that shares your values.
SOMETHING TO HANG YOUR HAT ON
As an Assistant Manager, you will help operate our restaurants on a day-to-day basis. You will help the General Manager, ensuring that every shift operates smoothly. Youll also assist with local store marketing to help reach sale and profit goals while helping team members through performance and training initiatives. To qualify for this Assistant Manager, the-road-to-success-is-paved-with-meats job, you:
Have at least 6 months of restaurant or retail management experience.
Have impressive examples of providing exceptional customer service.
Eligible to work in the U.S.
Not sure if your experience aligns? We encourage you to apply. Meat-lover or not, all backgrounds are welcome here.
WHO WE ARE AND WHAT WE DO
The Arby's brand purpose is Inspiring Smiles Through Delightful Experiences. Arby's delivers on its purpose by celebrating the art of Meatcraft with a variety of high-quality proteins and innovative, crave-able sides, such as Curly Fries and Jamocha shakes. Arby's Fast Crafted restaurant services feature a unique blend of quick-serve speed combined with the quality and made-for-you care of fast casual. Arby's Restaurant Group, Inc. is the franchisor of the Arby's Brand and is part of the Inspire Brands family of restaurants headquartered in Atlanta, Ga. Arbys, founded in 1964, is the second-largest sandwich restaurant brand in the world with more than 3,500 restaurants in nine countries. Our goal is to be the best in the business, and we cant do that without great people like you.
Arbys is an equal opportunity employer.
*Subject to availability and certain eligibility requirements.
RequiredPreferredJob Industries
Management
General Manager - Event Venues
Columbus, OH
divp paraeid="{01c48c86-7319-40dd-9158-943e306cb31a}{196}" paraid="1903517891"strong Join Our Team as a Security General Manager! /strong/pp paraeid="{01c48c86-7319-40dd-9158-943e306cb31a}{202}" paraid="956387353" /pp paraeid="{01c48c86-7319-40dd-9158-943e306cb31a}{206}" paraid="381795414"Why Work for BEST Crowd Management? /pp paraeid="{01c48c86-7319-40dd-9158-943e306cb31a}{212}" paraid="560135583"Since 2009, BEST Crowd Management has skyrocketed from a single account to the largest event provider in the U.
S.
, partnering with top-tier clients in professional sports and entertainment.
We bring venues to life, managing everything from front-of-house staff to comprehensive security operations.
Our mission? Creating unforgettable guest experiences through safety, respect, positive energy, and meticulous preparation.
With a presence in 34 markets, we offer a dynamic and supportive environment where your expertise can shine.
Join us and be part of a team that values professionalism, responsiveness, and the ability to tackle unique event challenges, all while maintaining a boutique business philosophy.
/pp paraeid="{01c48c86-7319-40dd-9158-943e306cb31a}{222}" paraid="1839755286"About the Role: /pp paraeid="{01c48c86-7319-40dd-9158-943e306cb31a}{228}" paraid="1910564375"We're on the hunt for a dynamic strong Security General Manager /strong with prior experience running events to lead and coordinate activities within our organization supporting venues likestrong Ohio Stadium, Nationwide Arena, and Ohio State University/strong in the Columbus, OH market.
Your mission: optimize efficiency, drive economic operations, and maximize profits through effective management and coaching of the operations team.
/pp paraeid="{01c48c86-7319-40dd-9158-943e306cb31a}{254}" paraid="524609128" /pp paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{3}" paraid="693491366"Compensation: $65,000 - $75,000 / yearbr/Work Location: Columbus, OH /pp paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{11}" paraid="1178614859"Benefits: Medical, Dental, Vision, 401(k), Employee Assistance Program, Paid Time Off /pp paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{21}" paraid="1541923324"Key Responsibilities: /pul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="1" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{27}" paraid="1775596661"Operations Security Management: Oversee all aspects of operations, including planning, business qualification, event review, and profitability.
Ensure customer satisfaction across all accounts.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="2" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{35}" paraid="1021422754"Strategy Development: Implement strategies to enhance execution and add value cost-effectively.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="3" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{43}" paraid="950570382"Communication: Set and communicate goals to the operations team and the wider organization.
Maintain accurate records for internal and external reporting.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="4" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{51}" paraid="894131737"Contract Execution: Manage contract execution, including cost estimation, labor supervision, scheduling, invoicing, and collections.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="5" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{59}" paraid="660976367"Customer Engagement: Regularly meet with customers to ensure their needs are met and continuously seek feedback to improve satisfaction.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="6" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{67}" paraid="59656730"Team Leadership: Mentor, coach, and develop team members.
Plan, assign, and direct work.
Recruit and train new team members as needed.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="7" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{75}" paraid="79528363"Travel: Up to 25% travel required.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="8" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{83}" paraid="1965307332"Additional Duties: Perform other duties as requested or required.
/p/li/ulp paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{91}" paraid="154109526"Skills and Competencies: /pul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="1" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{97}" paraid="**********"Management Skills: Proven ability to manage and oversee operations effectively.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="2" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{105}" paraid="59323508"Customer Focus: Strong commitment to meeting the needs of internal and external customers.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="3" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{113}" paraid="1101922588"Communication: Excellent oral and written communication skills.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="4" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{121}" paraid="1265461027"Leadership: Ability to act as a role model, guide, and mentor within the Operations Department.
Strong team leadership and facilitation skills.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="5" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{129}" paraid="1058704639"Initiative: Proactive in seeking new project opportunities.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="6" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{137}" paraid="209894459"Adaptability: Effective response to changes in situations or information.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="1" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{145}" paraid="565345351"Responsiveness amp; Professionalism: Management responsiveness and professionalism.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="2" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{153}" paraid="466925567"Customer Service: Ability to build and maintain a great customer service-focused staff, including security officers.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="3" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{161}" paraid="1252220856"Problem-Solving: Ability to resolve issues quickly and implement creative solutions tailored to the venue's needs.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="4" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{169}" paraid="**********"Performance Under Pressure: Ability to maintain a high standard of performance under critical pressure situations.
/p/li/ulp paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{177}" paraid="261788037"Qualifications: /pul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="1" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{183}" paraid="936201893"Education: Bachelor's degree in a related field or equivalent experience.
/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="2" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{191}" paraid="1515115437"Experience: Minimum of three years in operations, service, field, or project management.
strong Experience in event staffing, security, sports management, or athletics.
/strong/p/li/ulul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="3" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{199}" paraid="488338811"Background Check: Ability to pass a background check.
/p/li/ulp paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{207}" paraid="1098300713"Physical and Mental Demands: /pul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="1" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{213}" paraid="54763698"Ability to sit, stand, walk, talk, and hear.
Occasionally required to climb, stoop, bend, or reach above shoulders.
May work in confined spaces and various outdoor weather conditions.
Must occasionally lift, push, or pull up to 25 pounds.
Requires specific vision abilities including close vision, distance vision, color vision, peripheral vision, depth perception, and focus adjustment.
/p/li/ulp paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{219}" paraid="1417180448"Working Environment: /pul role="list"li aria-setsize="-1" data-aria-level="1" data-aria-posinset="1" data-f=""p paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{225}" paraid="741484996"Office-based with frequent requirements to work at or attend scheduled events in an outdoor environment.
Reasonable accommodations can be made for individuals with disabilities.
/p/li/ulp paraeid="{e1fc2366-6f7f-490e-b20a-06dd01e583c6}{231}" paraid="460916280"Join our team and lead us to new heights of efficiency and customer satisfaction! Apply today! br/It is the policy of BEST Crowd Management to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, veteran status, or disability in accordance with applicable federal laws.
In addition, BEST Crowd Management complies with applicable state and local laws governing nondiscrimination in employment.
This policy applies to all terms and conditions of employment including, but not limited to hiring, placement, assignment, promotion, termination, layoffs, recalls, transfers, leaves of absence, compensation, and training.
It is also the policy of BEST Crowd Management not to honor requests that employees be assigned on the basis of sex or any other classification protected by law, unless such request is based on a bona fide occupational qualification for that assignment.
br/br/#BEST/pbr//div
General Manager
Columbus, OH
Summary Description: The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak ‘n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak ‘n Shake procedures, policies and specifications which deliver the Steak ‘n Shake Vision and Mission. The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
Team Function/Scope: This position serves as the primary leader of a single Steak ‘n Shake Restaurant
Department: Operations - Restaurant
Reports to: Division President
FLSA: Exempt
Direct reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates
1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.
Primary and Ongoing Accountabilities
• Create an environment of sales growth through guest focus and delivery of Steak ‘n Shake procedures and policies
• Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers • Develop, Focus and Motivate the Management team to consistently deliver the Steak ‘n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices • Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest • Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report) • Manage all restaurant costs to deliver positive cash flow
• Maintain strict compliance with food, health, safety and security standards and procedures • Create a safe environment free of harassment
• Deliver best in class Gold Standard service
• Lead by Example
• Demonstrate effective decision making and problem solving skills that support the Steak ‘n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
• Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management
• Has the final authority over discipline and termination decisions
• Has the final authority for all hiring decisions
Specific Duties and Responsibilities
Customer Satisfaction:
Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service.
Immediately address Guest concerns and complaints utilizing the Steak ‘n ShakeGuest Recovery Model - L.E.A.R.N.
Ensure Guests are immediately recognized upon entering and as they are leaving
Train and motivate managers and associates to deliver great hospitality toward all guests and other associates
Consistently and effectively communicate with Managers and Associates through
scheduled meetings, communications boards, training sessions and formal and informal coaching
Create a positive team environment through selecting service oriented Associates who are aligned through ongoing coaching
Brand Protection:
Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people: Verify sales forecast for accuracy in accordance with local influences.
Execute the 14 point walk - ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately setup / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved.
Assess current and future staffing needs, create and execute staffing plans to ensure100% staffing on all shifts, year round
Interviews and approves all associate hires utilizing the Select the Best tool -
ensuring the candidate exemplifies the 3 I's; Intensity, Integrity, Intelligence
Develop and train managers and trainers on standards, job requirements and new policies and procedures Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
Deliver Gold Standard service through effective associate and management communication of standards and expectations
Train and ensure all safety procedures are strictly adhered to
Financial Growth:
Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:
Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing the 15 minute scheduler and having schedules completed and approved by the DP for posting by 5 pm on Friday
Validate appropriate staffing levels of well-trained associates on all shifts
Validate effective food ordering and accurate inventory levels within the restaurant
Ensure proper receiving of food deliveries, storage and posting into the FoodManagement System
Complete weekly, period and quarterly inventory and accurately post into the back office Food Management System
Manage “other supplies” and small wares to ensure adequate amount of supplies are available at all times
Maintain strict adherence to the cash handling and banking policies and procedures
Validating effective completion of shift tools and administrative duties as designed by Steak ‘n Shake
Ensure strict adherence to all State and Federal regulatory laws
2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.
• Implements procedures, training and programs designed by Steak ‘n Shake to effectively deliver the Steak ‘n Shake Mission, Vision and Principles
• Interviews and hires Associates within compliance of FLSA and Steak ‘n Shake guidelines
• Takes responsibility for financial results
• Serves as a resource to colleagues and as a mentor to less experienced Managers
• Analyzes and provides solutions using Steak ‘n Shake programs to resolve complex problems within the restaurant
3. KEY RELATIONSHIPS: Position's key contacts and relationships.
Primary:
• Restaurant Associates and Trainers • Restaurant Management
• Division President
Secondary:
• Field Training Manager • Human Resource Manager
4. REQUIREMENTS: Typical minimum requirements to perform the job.
• High School graduate or equivalent education preferred
• Certified in all Service and Production Stations at Steak ‘n Shake or equivalent experience
• ServSafe certified
• Understand Steak ‘n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
• Positive, motivating communication skills • Strong organization and time management skills
• Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances
• Ability to read, write, perform mathematical calculations and analyze data
• Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
• Able to work in excess of 50 hours per week while standing, walking and stretching
• Able to lift, carry, push and pull 30 lbs
• Able to perform any task performed by a service or production associate
• Able to see across the restaurant to monitor and oversee the operation
• Able to legally operate a motor vehicle
• Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report (FRR)
• Key Metrics
• Food Management System
• Labor Management System
• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports
6. CAREER PATH: Logical positions along the career path, vertical and/or lateral.
• Field Training Manager
• Franchise Partner
7. Competencies: Critical behavioral and technical competencies typically required to perform the work associated with each level.
Competency
0-6 Months
6-12 Months
12-24 Months
1. Self Manages
Advanced
Expert
Expert
2. Communicates Effectively
Advanced
Expert
Expert
3. Coaches and Develops
Advanced
Advanced
Expert
4. Creates Teams
Advanced
Advanced
Expert
5. Manages Food Standards
Advanced
Expert
Expert
6. Manages Service Standards
Advanced
Expert
Expert
7. Manages Restaurant
Environment
Advanced
Advanced
Advanced
8. Grows the business
Advanced
Expert
Expert
9. Plans and Manages
Advanced
Advanced
Advanced
10. Financial Accountability
Intermediate
Advanced
Advanced
Note: This is not an exhaustive list of roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. Steak n Shake reserves the right to revise the position or to require that other or different activities be performed when circumstances change (i.e., emergencies, changes in personnel or workload, rush jobs, or technological developments).
General Manager
Columbus, OH
Summary Description: The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak ‘n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak ‘n Shake procedures, policies and specifications which deliver the Steak ‘n Shake Vision and Mission. The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
Team Function/Scope: This position serves as the primary leader of a single Steak ‘n Shake Restaurant
Department: Operations - Restaurant
Reports to: Division President
FLSA: Exempt
Direct reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates
1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.
Primary and Ongoing Accountabilities
• Create an environment of sales growth through guest focus and delivery of Steak ‘n Shake procedures and policies
• Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers • Develop, Focus and Motivate the Management team to consistently deliver the Steak ‘n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices • Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest • Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report) • Manage all restaurant costs to deliver positive cash flow
• Maintain strict compliance with food, health, safety and security standards and procedures • Create a safe environment free of harassment
• Deliver best in class Gold Standard service
• Lead by Example
• Demonstrate effective decision making and problem solving skills that support the Steak ‘n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
• Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management
• Has the final authority over discipline and termination decisions
• Has the final authority for all hiring decisions
Specific Duties and Responsibilities
Customer Satisfaction:
Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service.
Immediately address Guest concerns and complaints utilizing the Steak ‘n ShakeGuest Recovery Model - L.E.A.R.N.
Ensure Guests are immediately recognized upon entering and as they are leaving
Train and motivate managers and associates to deliver great hospitality toward all guests and other associates
Consistently and effectively communicate with Managers and Associates through
scheduled meetings, communications boards, training sessions and formal and informal coaching
Create a positive team environment through selecting service oriented Associates who are aligned through ongoing coaching
Brand Protection:
Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people: Verify sales forecast for accuracy in accordance with local influences.
Execute the 14 point walk - ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately setup / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved.
Assess current and future staffing needs, create and execute staffing plans to ensure100% staffing on all shifts, year round
Interviews and approves all associate hires utilizing the Select the Best tool -
ensuring the candidate exemplifies the 3 I's; Intensity, Integrity, Intelligence
Develop and train managers and trainers on standards, job requirements and new policies and procedures Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
Deliver Gold Standard service through effective associate and management communication of standards and expectations
Train and ensure all safety procedures are strictly adhered to
Financial Growth:
Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:
Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing the 15 minute scheduler and having schedules completed and approved by the DP for posting by 5 pm on Friday
Validate appropriate staffing levels of well-trained associates on all shifts
Validate effective food ordering and accurate inventory levels within the restaurant
Ensure proper receiving of food deliveries, storage and posting into the FoodManagement System
Complete weekly, period and quarterly inventory and accurately post into the back office Food Management System
Manage “other supplies” and small wares to ensure adequate amount of supplies are available at all times
Maintain strict adherence to the cash handling and banking policies and procedures
Validating effective completion of shift tools and administrative duties as designed by Steak ‘n Shake
Ensure strict adherence to all State and Federal regulatory laws
2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.
• Implements procedures, training and programs designed by Steak ‘n Shake to effectively deliver the Steak ‘n Shake Mission, Vision and Principles
• Interviews and hires Associates within compliance of FLSA and Steak ‘n Shake guidelines
• Takes responsibility for financial results
• Serves as a resource to colleagues and as a mentor to less experienced Managers
• Analyzes and provides solutions using Steak ‘n Shake programs to resolve complex problems within the restaurant
3. KEY RELATIONSHIPS: Position's key contacts and relationships.
Primary:
• Restaurant Associates and Trainers • Restaurant Management
• Division President
Secondary:
• Field Training Manager • Human Resource Manager
4. REQUIREMENTS: Typical minimum requirements to perform the job.
• High School graduate or equivalent education preferred
• Certified in all Service and Production Stations at Steak ‘n Shake or equivalent experience
• ServSafe certified
• Understand Steak ‘n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
• Positive, motivating communication skills • Strong organization and time management skills
• Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances
• Ability to read, write, perform mathematical calculations and analyze data
• Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
• Able to work in excess of 50 hours per week while standing, walking and stretching
• Able to lift, carry, push and pull 30 lbs
• Able to perform any task performed by a service or production associate
• Able to see across the restaurant to monitor and oversee the operation
• Able to legally operate a motor vehicle
• Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report (FRR)
• Key Metrics
• Food Management System
• Labor Management System
• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports
6. CAREER PATH: Logical positions along the career path, vertical and/or lateral.
• Field Training Manager
• Franchise Partner
7. Competencies: Critical behavioral and technical competencies typically required to perform the work associated with each level.
Competency
0-6 Months
6-12 Months
12-24 Months
1. Self Manages
Advanced
Expert
Expert
2. Communicates Effectively
Advanced
Expert
Expert
3. Coaches and Develops
Advanced
Advanced
Expert
4. Creates Teams
Advanced
Advanced
Expert
5. Manages Food Standards
Advanced
Expert
Expert
6. Manages Service Standards
Advanced
Expert
Expert
7. Manages Restaurant
Environment
Advanced
Advanced
Advanced
8. Grows the business
Advanced
Expert
Expert
9. Plans and Manages
Advanced
Advanced
Advanced
10. Financial Accountability
Intermediate
Advanced
Advanced
Note: This is not an exhaustive list of roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. Steak n Shake reserves the right to revise the position or to require that other or different activities be performed when circumstances change (i.e., emergencies, changes in personnel or workload, rush jobs, or technological developments).
General Manager
Columbus, OH
Summary: Manages all functions of the restaurant to ensure customer service and high quality products are delivered and ensures restaurant profitability. Responsible for the successful execution of fast and accurate sandwiches, world class customer service while maintaining a clean and organized shift.
Duties and Responsibilities
* Manages a staff of 3 Assistant Managers and approximately 25-30 employees. Assigns, oversees and evaluates work for compliance
* Manage hiring, training, evaluating, discipline and termination of employees
* Provides on the job training for new employees
* Delegates and is responsible for the ordering receipt, storage and issuing of all food, labor, equipment, cleaning and paper supplies for the unit to ensures a minimum loss from waste or theft
* Assists in the supervision, preparation, sales and service of food
* Forecasts food items by estimation what amount of each food item will be consumed per shift
* Supervises food preparation and service operations while on duty. Assists In shopper during rush periods to ensure the maintenance of restaurant efficiency.
* Assists In shoppers with greeting customers, talking orders, using the cash register, assembling orders and checking for completeness and correctness
* Ensures that every customer received world class customer service
* Routes deliveries and supervises drivers to maximize delivery business and speed
* Completes daily food preparations (opening procedures, meat and vegetables slicing, bread production)
* Executes systems and procedures with 100% integrity and completeness
* Completes daily, weekly and period paperwork with accuracy
* Controls inventory by using weekly inventory system and maintain regular inventory ordering schedules
* Conducts Weekly Manager meetings
* Audits system and procedures as well as shift ending paperwork
* Completes preventative maintenance and upkeep on stores equipment and supplies
* Performs other related duties as required
* Responsible for 100% of the cash drawers during the shift
* Manages deposits and change orders per Deposit Operating Procedure
Knowledge, Skills, Abilities & Work Environment: Must be able to speak, read and write the English language fluently and clearly. Must have strong math abilities in addition, subtraction, fractions, and percentages. Understand use of personal computer of various software such as Excel and Word.
Required to stand, walk, sit, use hands, reach with hands and arms, talk, hear, close vision, distance vision, peripheral vision and depth perception. Occasionally required to climb, balance, stoop, kneel, crouch or crawl, lift up to 50 pounds.
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties the employee is occasionally exposed to mechanical parts. The noise level in the work environment is moderate.
Special Requirements: Willing to work overtime, holidays, weekends as business dictates. Must be 18 years of age, have a valid driver's license, reliable transportation, current automobile insurance, clean driving record and must have physical stamina to work 50-60 hours per week.
Late Night Slice - Assistant General Manager - Columbus, OH
Columbus, OH
Columbus' Original Street Pizza is casting for a Assistant General Manager! We're looking for spirited, energetic people who want to work hard, work together and always serve up experience. Do you have style and swagger? Do you want to work in an environment that values personality, independence, and individuality? We may be looking for you too. Read more below to see if you want to "swipe us right"! We started out in Short North Arts District of Columbus, Ohio in 2009 with the goal of creating a different kind of pizza shop. Through our quirky personality, we've quickly risen to be one of Central Ohio's most recognized break-out brands. Our culture is the most important thing to us at LNS and we choose team members very carefully. Hey, we don't want to work next to jerks either.
Like everything at LNS, our benefits are our own and they go far beyond what's expected.
You can expect:
* Competitive Pay
* Flexible Scheduling
* Paid Training
* No Ceiling Policy
* Generous Work time Meal
* Awesome LNS Swag
* A Culture that Celebrates You! Come as You Are.
If you think everything you've just read sounds cool, and you can handle these requirements below, we should probably talk...
Requirements:
* Be at least 18 years of age or older.
* Must have a passion for food.
* Must be able to work late nights.
* Must have reliable transportation.
* Can speak loud and clear in a bustling restaurant atmosphere.
* Must have problem solving abilities, be self-motivated, and organized.
* Engage in friendly conversation with guests in line.
* Develop knowledge of all ingredients and menu items.
* Effectively handle any guest complaints or issues.
* Maintain a positive presence at all times while on the front line.
Late Night Slice has always been an Equal Opportunity Employer. We very much welcome and encourage minority and LGBTQ persons to apply. Send your completed application and we'll hit you back!
Summary: An Assistant General Manager (AGM) supports the General Manager in overseeing daily operations. Responsibilities often include managing staff, ensuring excellent customer service, overseeing inventory and ordering, assisting with financial management, maintaining cleanliness and safety standards, and sometimes handling administrative tasks. AGMs often serve as a bridge between upper management and frontline employees, ensuring smooth communication and efficient execution of policies and procedures.
Essential Duties and Responsibilities:
* Responsible for food ordering and scheduling
* Inventory
* Delegate duties to others effectively and respectfully
* Oversee product rotation and organization
* Work with GM to communicate any instances of coaching to constantly evaluate and give feedback to staff
* Performs all other duties as assigned in accordance with the General Manager.
Supervisor Responsibilities:
* Provides supervision to others through coaching, motivation, direction, review and feedback of assigned tasks.
* Holding team members accountable
* Maintains LNS standards and codes of conduct.
* Oversees and maintains a high level of culture and hospitality throughout their location
Mitigation General Manager
Columbus, OH
Benefits:
Competitive salary
Dental insurance
Health insurance
Profit sharing
Vision insurance
Who We Are: We are a national, NON-FRANCHISED residential restoration company, dedicated to providing exceptional
service and solutions. With a commitment to quality and customer service, we focus on reshaping the
restoration industry while empowering and building opportunities for our team and communities.
Are You Ready to Take Charge?
We are looking for an experienced Restoration Specialist to step into the role of Branch Manager. If you're
tired of seeing your hard work benefit someone else, this is your chance to be your own boss and build equity in
your branch!
What We Offer:
Competitive Salary range from $55K- $75K (W-2 and 1099 employment options)
Up to 10% equity ownership(in their branch)
Monthly Profit Sharing - Paid out on the 25 th of every month
Job Leads will be provided
Vehicle Assistance (with potential vehicle provision based on performance)
All Equipment and Supplies
Medical, Vision, and Dental Benefits Available
Assistance with start-up costs and training
Key Responsibilities:
Ability to self-perform labor-intensive restoration services at residents' homes on a 24-hour basis
Quickly respond to emergency calls and perform on-site assessments of water, fire, and mold damage
Respond to and manage a high-volume of customer calls and projects simultaneously
Provide clear and accurate scoping of services, testing, and job estimates
Deliver exceptional service, maintaining a professional demeanor and clear communication with clients
throughout the restoration process
Safely operate and maintain restoration equipment, including dehumidifiers, air movers, and moisture
meters
Adhere to safety protocols, including the use of personal protective equipment and safe handling of
hazardous materials
Qualifications:
Must be a self-starter with a strong work ethic and positive attitude
Ability to perform physically demanding demo/restoration tasks and work independently in a busy
environment
Willingness to work in a fast-paced environment with the possibility of extended hours
Strong leadership and interpersonal skills
Possess excellent communication and problem-solving abilities
Previous experience in emergency mitigation or restoration services is preferred
High School Diploma, GED or equivalent Compensation: $55,000.00 - $75,000.00 per year
EMERGENCY WATER & FLOOD RESTORATION CAREERS About 24 Hour Flood Pros™ Here at 24 Hour Flood Pros™, our mission is to bring the best and fastest response service to emergencies at residential and commercial properties throughout the entire country. We're looking for skilled technicians, along with those who are passionate about helping people in their time of greatest need. Whether you have experience in flood, fire, or plumbing emergency response, give us a call or visit us online to learn more about how you can help the 24 Hour Flood Pros™ team.
Dedicated Team Members We're looking for those, first and foremost, whose passion and values align with our mission to provide the best and fastest emergency response service. Even if you don't possess skills across all our service areas, if you're willing to take constructive criticism, dedicate yourself, and put the people in need first, we might just have a place for you. All the skills in the world won't compensate for lack of dedication to this work, which requires our team to respond to emergency situations at all times of day and night.
General Manager(02609) - 5079 North Hamilton Road
Gahanna, OH
General Manager
Are you ready to be part of the action?
Immediate Openings
At Domino's Pizza, we're searching for top candidates who are adaptable, self-motivated, and have a passion for customer service. Learn and sharpen your business skills as a Manager for Domino's Pizza by staffing your store, managing costs, and developing your team members, all in a fun and energetic environment!
Minimum Age
18 years old
We Require
· Valid Driver's License
· Proof of Liability Insurance
· Reliable vehicle
· Positive Attitude
· Self-Motivated
· Customer Service Oriented
· Willingness to Learn and Excel
· Smiling Face
What to Expect
· Manage the daily operations of the store
· Take phone orders
· Use computer
· Greet & visit with customers
· Help team as needed
· Take inventory
· Assign task
· Manage Costs
· Coach team members
· Hire staff
· Creating store schedule
Job Benefits
· Flexible Schedules
· Competitive Wages
· Paid Training
· Career Advancement Opportunities
· Meal Discounts
· Paid vacations
General Manager
Dublin, OH
Summary Description: The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak ‘n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak ‘n Shake procedures, policies and specifications which deliver the Steak ‘n Shake Vision and Mission. The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
Team Function/Scope: This position serves as the primary leader of a single Steak ‘n Shake Restaurant
Department: Operations - Restaurant
Reports to: Division President
FLSA: Exempt
Direct reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates
1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.
Primary and Ongoing Accountabilities
• Create an environment of sales growth through guest focus and delivery of Steak ‘n Shake procedures and policies
• Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers • Develop, Focus and Motivate the Management team to consistently deliver the Steak ‘n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices • Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest • Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report) • Manage all restaurant costs to deliver positive cash flow
• Maintain strict compliance with food, health, safety and security standards and procedures • Create a safe environment free of harassment
• Deliver best in class Gold Standard service
• Lead by Example
• Demonstrate effective decision making and problem solving skills that support the Steak ‘n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
• Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management
• Has the final authority over discipline and termination decisions
• Has the final authority for all hiring decisions
Specific Duties and Responsibilities
Customer Satisfaction:
Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service.
Immediately address Guest concerns and complaints utilizing the Steak ‘n ShakeGuest Recovery Model - L.E.A.R.N.
Ensure Guests are immediately recognized upon entering and as they are leaving
Train and motivate managers and associates to deliver great hospitality toward all guests and other associates
Consistently and effectively communicate with Managers and Associates through
scheduled meetings, communications boards, training sessions and formal and informal coaching
Create a positive team environment through selecting service oriented Associates who are aligned through ongoing coaching
Brand Protection:
Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people: Verify sales forecast for accuracy in accordance with local influences.
Execute the 14 point walk - ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately setup / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved.
Assess current and future staffing needs, create and execute staffing plans to ensure100% staffing on all shifts, year round
Interviews and approves all associate hires utilizing the Select the Best tool -
ensuring the candidate exemplifies the 3 I's; Intensity, Integrity, Intelligence
Develop and train managers and trainers on standards, job requirements and new policies and procedures Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
Deliver Gold Standard service through effective associate and management communication of standards and expectations
Train and ensure all safety procedures are strictly adhered to
Financial Growth:
Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:
Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing the 15 minute scheduler and having schedules completed and approved by the DP for posting by 5 pm on Friday
Validate appropriate staffing levels of well-trained associates on all shifts
Validate effective food ordering and accurate inventory levels within the restaurant
Ensure proper receiving of food deliveries, storage and posting into the FoodManagement System
Complete weekly, period and quarterly inventory and accurately post into the back office Food Management System
Manage “other supplies” and small wares to ensure adequate amount of supplies are available at all times
Maintain strict adherence to the cash handling and banking policies and procedures
Validating effective completion of shift tools and administrative duties as designed by Steak ‘n Shake
Ensure strict adherence to all State and Federal regulatory laws
2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.
• Implements procedures, training and programs designed by Steak ‘n Shake to effectively deliver the Steak ‘n Shake Mission, Vision and Principles
• Interviews and hires Associates within compliance of FLSA and Steak ‘n Shake guidelines
• Takes responsibility for financial results
• Serves as a resource to colleagues and as a mentor to less experienced Managers
• Analyzes and provides solutions using Steak ‘n Shake programs to resolve complex problems within the restaurant
3. KEY RELATIONSHIPS: Position's key contacts and relationships.
Primary:
• Restaurant Associates and Trainers • Restaurant Management
• Division President
Secondary:
• Field Training Manager • Human Resource Manager
4. REQUIREMENTS: Typical minimum requirements to perform the job.
• High School graduate or equivalent education preferred
• Certified in all Service and Production Stations at Steak ‘n Shake or equivalent experience
• ServSafe certified
• Understand Steak ‘n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
• Positive, motivating communication skills • Strong organization and time management skills
• Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances
• Ability to read, write, perform mathematical calculations and analyze data
• Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
• Able to work in excess of 50 hours per week while standing, walking and stretching
• Able to lift, carry, push and pull 30 lbs
• Able to perform any task performed by a service or production associate
• Able to see across the restaurant to monitor and oversee the operation
• Able to legally operate a motor vehicle
• Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report (FRR)
• Key Metrics
• Food Management System
• Labor Management System
• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports
6. CAREER PATH: Logical positions along the career path, vertical and/or lateral.
• Field Training Manager
• Franchise Partner
7. Competencies: Critical behavioral and technical competencies typically required to perform the work associated with each level.
Competency
0-6 Months
6-12 Months
12-24 Months
1. Self Manages
Advanced
Expert
Expert
2. Communicates Effectively
Advanced
Expert
Expert
3. Coaches and Develops
Advanced
Advanced
Expert
4. Creates Teams
Advanced
Advanced
Expert
5. Manages Food Standards
Advanced
Expert
Expert
6. Manages Service Standards
Advanced
Expert
Expert
7. Manages Restaurant
Environment
Advanced
Advanced
Advanced
8. Grows the business
Advanced
Expert
Expert
9. Plans and Manages
Advanced
Advanced
Advanced
10. Financial Accountability
Intermediate
Advanced
Advanced
Note: This is not an exhaustive list of roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. Steak n Shake reserves the right to revise the position or to require that other or different activities be performed when circumstances change (i.e., emergencies, changes in personnel or workload, rush jobs, or technological developments).
Anytime Fitness Assistant General Manager
Worthington, OH
Are you passionate about fitness and dedicated to helping others achieve their health and wellness goals? Join our team as a General Manager and make a positive impact on people’s lives through health and fitness. We are looking for enthusiastic individuals who can motivate and inspire our clients to reach their full potential.
This is an entry-level position and industry experience is not required but first-rate people skills and a passion for helping others are.
Who We Are
Bandon Fitness Texas, Inc. is the largest owner of Anytime Fitness locations in the United States with 250+ current locations and plans for continued growth. With state-of-the-art facilities, a team of passionate individuals, and a commitment to providing exceptional service, we strive to create a positive and motivating environment for our members.
What We Expect
Develop and manage the membership sales pipeline.
Schedule appointments with potential new members.
Meet with prospects to discuss their fitness goals and deliver a sales presentation.
Establish and maintain a positive presence in the local community.
Help maintain a clean and inviting environment for members.
Develop and nurture relationships with prospective members through outreach calls, appointment setting, and club tours.
Manage facility operations to include maintaining standards, managing staff, and providing excellent customer service.
Be an ambassador of the Anytime Fitness brand.
What You Bring
Sales and management experience is preferred but not required.
Ability to maximize sales opportunities and achieve personal sales goals.
Ability to motivate and inspire others to achieve their health and fitness goals.
Proven ability to develop and maintain positive relationships with members and provide exceptional customer service.
Energetic, motivated, and goal oriented.
Strong leadership ability.
Excellent communication and interpersonal skills to effectively interact with members, staff, management, and local community contacts.
Schedule
Staff hours are Monday-Thursday from 10am-7pm and Fridays from 10am-5pm. Staffing may mandate some Saturdays from 9am-12pm.
Compensation & Benefit Summary
Compensation package will include base earning plus commission and bonus potential.
Full-time positions include benefit plan options for medical, dental, vision, life, and disability.
Paid time off and paid holidays for full-time positions.
Opportunities for professional development and growth within a growing organization.
A positive and supportive work environment.
The chance to make a positive impact on the lives of our members.
Our company culture is the cornerstone and strength of our success. Recruiting staff who believe in it is our highest priority and essential to our success. We want to provide you with an upbeat and inspiring work environment that provides opportunities for you to reach your goals while motivating others to reach theirs! If you are passionate about fitness and committed to helping others improve their lives through health and wellness, we encourage you to apply for this exciting opportunity.
General Manager
Hilliard, OH
Summary Description: The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak ‘n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak ‘n Shake procedures, policies and specifications which deliver the Steak ‘n Shake Vision and Mission. The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
Team Function/Scope: This position serves as the primary leader of a single Steak ‘n Shake Restaurant
Department: Operations - Restaurant
Reports to: Division President
FLSA: Exempt
Direct reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates
1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.
Primary and Ongoing Accountabilities
• Create an environment of sales growth through guest focus and delivery of Steak ‘n Shake procedures and policies
• Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers • Develop, Focus and Motivate the Management team to consistently deliver the Steak ‘n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices • Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest • Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report) • Manage all restaurant costs to deliver positive cash flow
• Maintain strict compliance with food, health, safety and security standards and procedures • Create a safe environment free of harassment
• Deliver best in class Gold Standard service
• Lead by Example
• Demonstrate effective decision making and problem solving skills that support the Steak ‘n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
• Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management
• Has the final authority over discipline and termination decisions
• Has the final authority for all hiring decisions
Specific Duties and Responsibilities
Customer Satisfaction:
Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service.
Immediately address Guest concerns and complaints utilizing the Steak ‘n ShakeGuest Recovery Model - L.E.A.R.N.
Ensure Guests are immediately recognized upon entering and as they are leaving
Train and motivate managers and associates to deliver great hospitality toward all guests and other associates
Consistently and effectively communicate with Managers and Associates through
scheduled meetings, communications boards, training sessions and formal and informal coaching
Create a positive team environment through selecting service oriented Associates who are aligned through ongoing coaching
Brand Protection:
Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people: Verify sales forecast for accuracy in accordance with local influences.
Execute the 14 point walk - ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately setup / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved.
Assess current and future staffing needs, create and execute staffing plans to ensure100% staffing on all shifts, year round
Interviews and approves all associate hires utilizing the Select the Best tool -
ensuring the candidate exemplifies the 3 I's; Intensity, Integrity, Intelligence
Develop and train managers and trainers on standards, job requirements and new policies and procedures Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
Deliver Gold Standard service through effective associate and management communication of standards and expectations
Train and ensure all safety procedures are strictly adhered to
Financial Growth:
Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:
Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing the 15 minute scheduler and having schedules completed and approved by the DP for posting by 5 pm on Friday
Validate appropriate staffing levels of well-trained associates on all shifts
Validate effective food ordering and accurate inventory levels within the restaurant
Ensure proper receiving of food deliveries, storage and posting into the FoodManagement System
Complete weekly, period and quarterly inventory and accurately post into the back office Food Management System
Manage “other supplies” and small wares to ensure adequate amount of supplies are available at all times
Maintain strict adherence to the cash handling and banking policies and procedures
Validating effective completion of shift tools and administrative duties as designed by Steak ‘n Shake
Ensure strict adherence to all State and Federal regulatory laws
2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.
• Implements procedures, training and programs designed by Steak ‘n Shake to effectively deliver the Steak ‘n Shake Mission, Vision and Principles
• Interviews and hires Associates within compliance of FLSA and Steak ‘n Shake guidelines
• Takes responsibility for financial results
• Serves as a resource to colleagues and as a mentor to less experienced Managers
• Analyzes and provides solutions using Steak ‘n Shake programs to resolve complex problems within the restaurant
3. KEY RELATIONSHIPS: Position's key contacts and relationships.
Primary:
• Restaurant Associates and Trainers • Restaurant Management
• Division President
Secondary:
• Field Training Manager • Human Resource Manager
4. REQUIREMENTS: Typical minimum requirements to perform the job.
• High School graduate or equivalent education preferred
• Certified in all Service and Production Stations at Steak ‘n Shake or equivalent experience
• ServSafe certified
• Understand Steak ‘n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
• Positive, motivating communication skills • Strong organization and time management skills
• Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances
• Ability to read, write, perform mathematical calculations and analyze data
• Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
• Able to work in excess of 50 hours per week while standing, walking and stretching
• Able to lift, carry, push and pull 30 lbs
• Able to perform any task performed by a service or production associate
• Able to see across the restaurant to monitor and oversee the operation
• Able to legally operate a motor vehicle
• Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report (FRR)
• Key Metrics
• Food Management System
• Labor Management System
• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports
6. CAREER PATH: Logical positions along the career path, vertical and/or lateral.
• Field Training Manager
• Franchise Partner
7. Competencies: Critical behavioral and technical competencies typically required to perform the work associated with each level.
Competency
0-6 Months
6-12 Months
12-24 Months
1. Self Manages
Advanced
Expert
Expert
2. Communicates Effectively
Advanced
Expert
Expert
3. Coaches and Develops
Advanced
Advanced
Expert
4. Creates Teams
Advanced
Advanced
Expert
5. Manages Food Standards
Advanced
Expert
Expert
6. Manages Service Standards
Advanced
Expert
Expert
7. Manages Restaurant
Environment
Advanced
Advanced
Advanced
8. Grows the business
Advanced
Expert
Expert
9. Plans and Manages
Advanced
Advanced
Advanced
10. Financial Accountability
Intermediate
Advanced
Advanced
Note: This is not an exhaustive list of roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. Steak n Shake reserves the right to revise the position or to require that other or different activities be performed when circumstances change (i.e., emergencies, changes in personnel or workload, rush jobs, or technological developments).
Residential HVAC General Manager
Chillicothe, OH
Accurate Heating, Cooling and Plumbing is looking for a Residential General Manager. This position is based in Chillicothe, and Columbus, Lancaster & Wilmington offices, as needed.
WHO WE ARE
For more than 4 decades, Accurate Heating, Cooling and Plumbing has been the HVAC contractor of choice for quality-minded customers in Central Ohio. Besides the fact that we have earned a reputation for being the best in the business, our mission statement says it all, “Become the Trusted Comfort Advisor for every Homeowner and Business in Ohio by applying Moral and Ethical business principles.”
Our team prides itself on a true dedication to quality and unparalleled customer satisfaction. We don't want to hire for a job; we want to hire for a career.
JOB OVERVIEW
As the Residential HVAC General Manager, you will be responsible for improving efficiency and increasing profits while managing the overall operations of the Residential business.
GENERAL RESPONSIBILITIES
Drive profitable growth the residential division based on outstanding customer service
Grow the net number of residential service agreements each year by a minimum of 15%
Build a solid team of installers, service technicians and CSR's that are fully committed to outstanding customer service
Integrate all service lines to become the trusted home service provider for all customers
Collaborate with the Accurate commercial and plumbing teams to cross sell/service business lines
Enhance tools to measure and report on customer satisfaction levels
Identify gaps on the Accurate residential team based on quantity/quality
Work with HR to identify, recruit and hire teammates who are fully committed to providing outstanding customer service and align with Company values
Evaluate team member performance on a regular basis to include a formal annual review
Work with HR to develop a training program for all team member
- Technical skills
- Customer service
- Safety
Work with HR to develop career paths for all team members
Work with IT to maximize use of technology
Work with Admin/IT to leverage tools and consistent processes
Work with Marketing to establish annual marketing plans and budgets
Establish a team meeting cadence to set the tone for the teams
Work with Accounting to build an annual budget based on monthly budgets for install and service
Review monthly financial results to determine strengths and opportunities
Work with Admin to build financial and operating reports to evaluate individual and team performance - including daily, weekly and monthly reporting
Evaluate and implement a regional service model once it is financially viable
- Establish regions
- Develop a consistent service model
- Identify market leaders
- Ensure the model can be replicated for new regions
- Provide motivation and resources for local team to engage their communities
Work with HR to develop compensation models that reward skill, growth and outstanding customer service levels
Work with Admin/Warehouse/vendors to develop efficient procurement and logistics processes
Coordinate with Admin to maximize cash flow results - proposal to invoicing to collections
Requirements
QUALIFICATIONS:
Bachelor's degree in business management or related field, or at least five years of management in the HVAC field
Proven success in a managerial role
Strong decision-making ability
Excellent communication, collaboration, and delegation skills
Proven ability to develop and achieve financial plans
Ability to motivate and lead employees, and hold them accountable
Strong working knowledge of operational procedures
Solid, strategic experience in the HVAC industry
BASE SALARY ~$80K-100K
BENEFITS
PTO per Company Policy
6 paid holidays
Health, Dental, Vision, STD, Life Insurance
401(k) plan, including company match
125 Plan
EQUAL OPPORTUNITY EMPLOYER
We're an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.
#ZR
General Manager
Powell, OH
Summary Description: The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak ‘n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak ‘n Shake procedures, policies and specifications which deliver the Steak ‘n Shake Vision and Mission. The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
Team Function/Scope: This position serves as the primary leader of a single Steak ‘n Shake Restaurant
Department: Operations - Restaurant
Reports to: Division President
FLSA: Exempt
Direct reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates
1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.
Primary and Ongoing Accountabilities
• Create an environment of sales growth through guest focus and delivery of Steak ‘n Shake procedures and policies
• Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers • Develop, Focus and Motivate the Management team to consistently deliver the Steak ‘n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices • Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest • Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report) • Manage all restaurant costs to deliver positive cash flow
• Maintain strict compliance with food, health, safety and security standards and procedures • Create a safe environment free of harassment
• Deliver best in class Gold Standard service
• Lead by Example
• Demonstrate effective decision making and problem solving skills that support the Steak ‘n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
• Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management
• Has the final authority over discipline and termination decisions
• Has the final authority for all hiring decisions
Specific Duties and Responsibilities
Customer Satisfaction:
Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service.
Immediately address Guest concerns and complaints utilizing the Steak ‘n ShakeGuest Recovery Model - L.E.A.R.N.
Ensure Guests are immediately recognized upon entering and as they are leaving
Train and motivate managers and associates to deliver great hospitality toward all guests and other associates
Consistently and effectively communicate with Managers and Associates through
scheduled meetings, communications boards, training sessions and formal and informal coaching
Create a positive team environment through selecting service oriented Associates who are aligned through ongoing coaching
Brand Protection:
Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people: Verify sales forecast for accuracy in accordance with local influences.
Execute the 14 point walk - ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately setup / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved.
Assess current and future staffing needs, create and execute staffing plans to ensure100% staffing on all shifts, year round
Interviews and approves all associate hires utilizing the Select the Best tool -
ensuring the candidate exemplifies the 3 I's; Intensity, Integrity, Intelligence
Develop and train managers and trainers on standards, job requirements and new policies and procedures Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
Deliver Gold Standard service through effective associate and management communication of standards and expectations
Train and ensure all safety procedures are strictly adhered to
Financial Growth:
Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:
Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing the 15 minute scheduler and having schedules completed and approved by the DP for posting by 5 pm on Friday
Validate appropriate staffing levels of well-trained associates on all shifts
Validate effective food ordering and accurate inventory levels within the restaurant
Ensure proper receiving of food deliveries, storage and posting into the FoodManagement System
Complete weekly, period and quarterly inventory and accurately post into the back office Food Management System
Manage “other supplies” and small wares to ensure adequate amount of supplies are available at all times
Maintain strict adherence to the cash handling and banking policies and procedures
Validating effective completion of shift tools and administrative duties as designed by Steak ‘n Shake
Ensure strict adherence to all State and Federal regulatory laws
2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.
• Implements procedures, training and programs designed by Steak ‘n Shake to effectively deliver the Steak ‘n Shake Mission, Vision and Principles
• Interviews and hires Associates within compliance of FLSA and Steak ‘n Shake guidelines
• Takes responsibility for financial results
• Serves as a resource to colleagues and as a mentor to less experienced Managers
• Analyzes and provides solutions using Steak ‘n Shake programs to resolve complex problems within the restaurant
3. KEY RELATIONSHIPS: Position's key contacts and relationships.
Primary:
• Restaurant Associates and Trainers • Restaurant Management
• Division President
Secondary:
• Field Training Manager • Human Resource Manager
4. REQUIREMENTS: Typical minimum requirements to perform the job.
• High School graduate or equivalent education preferred
• Certified in all Service and Production Stations at Steak ‘n Shake or equivalent experience
• ServSafe certified
• Understand Steak ‘n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
• Positive, motivating communication skills • Strong organization and time management skills
• Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances
• Ability to read, write, perform mathematical calculations and analyze data
• Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
• Able to work in excess of 50 hours per week while standing, walking and stretching
• Able to lift, carry, push and pull 30 lbs
• Able to perform any task performed by a service or production associate
• Able to see across the restaurant to monitor and oversee the operation
• Able to legally operate a motor vehicle
• Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report (FRR)
• Key Metrics
• Food Management System
• Labor Management System
• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports
6. CAREER PATH: Logical positions along the career path, vertical and/or lateral.
• Field Training Manager
• Franchise Partner
7. Competencies: Critical behavioral and technical competencies typically required to perform the work associated with each level.
Competency
0-6 Months
6-12 Months
12-24 Months
1. Self Manages
Advanced
Expert
Expert
2. Communicates Effectively
Advanced
Expert
Expert
3. Coaches and Develops
Advanced
Advanced
Expert
4. Creates Teams
Advanced
Advanced
Expert
5. Manages Food Standards
Advanced
Expert
Expert
6. Manages Service Standards
Advanced
Expert
Expert
7. Manages Restaurant
Environment
Advanced
Advanced
Advanced
8. Grows the business
Advanced
Expert
Expert
9. Plans and Manages
Advanced
Advanced
Advanced
10. Financial Accountability
Intermediate
Advanced
Advanced
Note: This is not an exhaustive list of roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. Steak n Shake reserves the right to revise the position or to require that other or different activities be performed when circumstances change (i.e., emergencies, changes in personnel or workload, rush jobs, or technological developments).
Dunkin Assistant Manager
Columbus, OH
WE WANT YOU TO JOIN OUR DUNKIN CREW!! Salary/Pay Range: Up to $18/hour!! * Hiring Immediately! * Amazing Benefits! * Competitive Salary! * Work Life balance with a people first company! Benefits * Health, Dental, Vision Insurance * 401k with company match * Paid Time Off (PTO)
* Opportunities for advancement!
Overview
An Assistant Restaurant Manager is responsible for supporting the Restaurant Manager, Shift leaders and Team.
They perform all duties of the Restaurant Manager in their absence. Primary duties generally include floor operations, and Brand Training programs. Generally responsible for providing strong, positive leadership to his/ her team to deliver great friendly guest experiences, operational excellence and for helping to build profitable top line sales of a single restaurant. They support the Restaurant Manager in the overall operation of the restaurant according to Dunkin' standards, franchisee policies and procedures and in compliance with all applicable laws.
Responsibilities Include:
* Able to perform all responsibilities of restaurant team members
* Lead team meetings, along with Restaurant Manager
* Oversee Brand Training Programs, schedule, train, validate, certify team and shift lead staff
* Ensure Brand standards, recipes and systems are executed
* Create and maintain a guest focused culture in the restaurant
* Review guest feedback results and implement action plans to drive improvement
* Communicates restaurant priorities, goals and results to restaurant team members
* Execute along with RM, new product rollouts including training, marketing and sampling where applicable
* Execution of Point of Purchase instore set up per Brand standards
* Maintain a safe, secure, and healthy environment by following and enforcing safety, food safety, and sanitation requirements and complying with all applicable laws
* Control costs to help maximize profitability
* Completion of inventory on a periodic basis as determined by Franchisee
* Support RM in completion of weekly labor schedule ensuring all shifts are staffed to meet guest demand and service standards
* Support RM in assigning staff and deployment
* Support to RM in completion of supplier and other vendor orders
* Conduct self-assessments and corresponding action plans
* Ensure restaurant budget is met as determined by Franchisee
* Manages cash over/short in restaurant and ensures team members are following franchisee's cash management policies
* Engages with Dunkin' Brands Field Operations team as appropriate
Management Responsibilities Include:
* Recruit, hire, onboard and develop restaurant team members
* Assist team and shift lead performance appraisal process
* Coach restaurant team members to drive sales, improve profitability and guest satisfaction
Education/Experience:
* Basic computer skills
* Fluent in spoken and written English
* Basic math and financial management
* Previous leadership experience in retail, restaurant or hospitality
Key Competencies
* Good analytical skills and business acumen
* Works well with other in a fun fast paced team environment
* Ontime, demonstrates honesty and positive attitude
* Willingness to learn and embrace change
* Ability to train and develop a team
* Guest focused
* Time Management
* Problem solving
* Motivating others
Physical Demands/Working Conditions:
* Standing on feet
* Repetitive motion including bending, stooping and reaching
* Lifting packages (if applicable)
* Wearing a headset (if applicable)
* Working in a small space
This Dunkin' Donuts restaurant is independently owned and operated under a franchise granted by DD Franchising LLC.
You are applying for work with a franchisee of Dunkin' Donuts, not Dunkin' Brands, Inc., Dunkin' Donuts or any of their affiliates. Any information you submit will be provided solely to the franchisee. If hired, the franchisee will be your only employer. Franchisees are independent business owners who are solely responsible for their own employees and set their own wage and benefit programs that can vary among franchisees.
The Dunkin' Donuts trademarks, logos and designs are trademarks of DD IP Holder, LLC. Used under license.
Entry-Level Assistant Manager
Columbus, OH
Our client has recently tasked us to expand into new markets and due to the aggressive growth, we're seeking a dynamic Entry-Level Assistant Manager to join our team. In this role, you'll have the opportunity to integrate a passion for sales, customer service, and leadership development. We provide a transparent path to grow your career, and provide clear and direct training to help you achieve the goals you have set!
Responsibilities of the Entry-Level Assistant Manager:
Work with senior management & the Entry-Level Assistant Manager team to achieve sales and customer service goals
Engage with customers directly to provide tailored solutions to all questions or concerns
Study and learn from top performers in the company on how to develop distinctive sales techniques and enhance customer experience
Maintain up-to-date knowledge of our client's products, services, and market trends to suggest appropriate products/services based on the customer needs
Learn with the Entry-Level Assistant Manager team on how to coach and guide team members to meet and exceed sales targets while ensuring a professional customer service process
Participate in training programs to sharpen leadership, sales, and customer service skills
Qualifications for the Entry-Level Assistant Manager:
A bachelor's degree in Business, Marketing, or a related field is preferred but not required
Previous experience in sales, customer service, or as an Entry-Level Assistant Manager
Strong interpersonal skills to build relationships with customers and motivate team members
Quick problem-solving skills & ability to adapt on the go
Comfortable working with performance-based incentives
A team-oriented mindset with the confidence to work independently as needed
Why Join Our Team as an Entry-Level Assistant Manager?
Competitive pay with performance-based bonuses
Opportunities for career advancement within our company
Company-wide training programs to enhance your sales and customer service skills
The chance to work alongside an energetic team dedicated to exceeding excellence
At our company, we take pride in developing our workforce from the ground up. As an Entry-Level Assistant Manager, you'll gain hands-on leadership experience while contributing to a fast-growing work environment, so apply to us today!
#Linkedin-OnSite
General Manager
Newark, OH
Summary Description: The General Manager is a business partner accountable for leading a single Restaurant Management and Associate team to deliver Steak ‘n Shake operational and financial standards on all shifts. The General Manager has overall responsibility for assessing Management and Associate performance to identify opportunities for development and coach for improvement. This position has primary accountability for the delivery and implementation of all Steak ‘n Shake procedures, policies and specifications which deliver the Steak ‘n Shake Vision and Mission. The General Manager will partner directly with his/her Division President and will receive market level support from his/her Human Resource Manager and Field Training Manager / Coordinator to meet the business and strategic objectives of the organization.
Team Function/Scope: This position serves as the primary leader of a single Steak ‘n Shake Restaurant
Department: Operations - Restaurant
Reports to: Division President
FLSA: Exempt
Direct reports: Restaurant Manager, Manager, Shift Manager, Trainers and all Restaurant Associates
1. RESPONSIBILITIES: Major functions/tasks performed in the job and the deliverable (report, product, output, etc.) produced.
Primary and Ongoing Accountabilities
• Create an environment of sales growth through guest focus and delivery of Steak ‘n Shake procedures and policies
• Identify, Train and Develop Trainers, Shift Managers, Managers and Restaurant Managers • Develop, Focus and Motivate the Management team to consistently deliver the Steak ‘n Shake objectives; Delighting Guests, Eliminating Unnecessary costs, Increasing quality, and Reducing Prices • Train, Coach and Inspire Associates to deliver exceptional service, food and environment to the Guest • Lead Restaurant team to deliver on key metrics and financial expectations (Field Results Report) • Manage all restaurant costs to deliver positive cash flow
• Maintain strict compliance with food, health, safety and security standards and procedures • Create a safe environment free of harassment
• Deliver best in class Gold Standard service
• Lead by Example
• Demonstrate effective decision making and problem solving skills that support the Steak ‘n Shake Principles; Relentless Pursuit of Excellence, Exceed Guest Expectations, Golden Rule, Economic Objective and Entrepreneurial Approach
• Lead Labor Management system through Labor Report analysis, schedule approval and execution of shift labor management
• Has the final authority over discipline and termination decisions
• Has the final authority for all hiring decisions
Specific Duties and Responsibilities
Customer Satisfaction:
Build the business by relentlessly pursuing excellence and growing customer traffic over prior year: Effectively interact with Guests to ensure we exceed their expectations with the highest quality food and great service.
Immediately address Guest concerns and complaints utilizing the Steak ‘n ShakeGuest Recovery Model - L.E.A.R.N.
Ensure Guests are immediately recognized upon entering and as they are leaving
Train and motivate managers and associates to deliver great hospitality toward all guests and other associates
Consistently and effectively communicate with Managers and Associates through
scheduled meetings, communications boards, training sessions and formal and informal coaching
Create a positive team environment through selecting service oriented Associates who are aligned through ongoing coaching
Brand Protection:
Operate in accordance with our Gold Standard expectations and other food safety practices, delighting our Guests with outstanding fresh food and training our valuable people: Verify sales forecast for accuracy in accordance with local influences.
Execute the 14 point walk - ensuring the facility is radiant, the managers and associates are motivated, stations are appropriately setup / re-stocked for meal periods, and constantly move through the restaurant coaching and directing associates to ensure quality adherence and speed standards are achieved.
Assess current and future staffing needs, create and execute staffing plans to ensure100% staffing on all shifts, year round
Interviews and approves all associate hires utilizing the Select the Best tool -
ensuring the candidate exemplifies the 3 I's; Intensity, Integrity, Intelligence
Develop and train managers and trainers on standards, job requirements and new policies and procedures Monitor food quality, portioning and speed from the EXPO window and resolve any issues immediately
Deliver Gold Standard service through effective associate and management communication of standards and expectations
Train and ensure all safety procedures are strictly adhered to
Financial Growth:
Manage profitable shifts focused on delighting our guests, increasing quality and reducing prices:
Approve schedules following the Labor Scheduling System parameters including scheduling breaks, utilizing the 15 minute scheduler and having schedules completed and approved by the DP for posting by 5 pm on Friday
Validate appropriate staffing levels of well-trained associates on all shifts
Validate effective food ordering and accurate inventory levels within the restaurant
Ensure proper receiving of food deliveries, storage and posting into the FoodManagement System
Complete weekly, period and quarterly inventory and accurately post into the back office Food Management System
Manage “other supplies” and small wares to ensure adequate amount of supplies are available at all times
Maintain strict adherence to the cash handling and banking policies and procedures
Validating effective completion of shift tools and administrative duties as designed by Steak ‘n Shake
Ensure strict adherence to all State and Federal regulatory laws
2. SCOPE: Impact this job has in terms of decisions made, direction given, number of employees supervised, size of organization managed or supported, impact of errors, dollars, etc.
• Implements procedures, training and programs designed by Steak ‘n Shake to effectively deliver the Steak ‘n Shake Mission, Vision and Principles
• Interviews and hires Associates within compliance of FLSA and Steak ‘n Shake guidelines
• Takes responsibility for financial results
• Serves as a resource to colleagues and as a mentor to less experienced Managers
• Analyzes and provides solutions using Steak ‘n Shake programs to resolve complex problems within the restaurant
3. KEY RELATIONSHIPS: Position's key contacts and relationships.
Primary:
• Restaurant Associates and Trainers • Restaurant Management
• Division President
Secondary:
• Field Training Manager • Human Resource Manager
4. REQUIREMENTS: Typical minimum requirements to perform the job.
• High School graduate or equivalent education preferred
• Certified in all Service and Production Stations at Steak ‘n Shake or equivalent experience
• ServSafe certified
• Understand Steak ‘n Shake policies, procedures, state laws, Health codes, Safe food handling and Sanitation procedures
• Positive, motivating communication skills • Strong organization and time management skills
• Strong coaching and mentoring skills • Flexible and adaptable to changing circumstances
• Ability to read, write, perform mathematical calculations and analyze data
• Demonstrate key principles: Golden Rule, Relentless pursuit of Excellence, Exceeding guest expectations, Economic objective, Entrepreneurial approach
• Able to work in excess of 50 hours per week while standing, walking and stretching
• Able to lift, carry, push and pull 30 lbs
• Able to perform any task performed by a service or production associate
• Able to see across the restaurant to monitor and oversee the operation
• Able to legally operate a motor vehicle
• Able to hear, understand and professionally respond to guest and employee inquiries, comments and concerns
5. KEY PERFORMANCE INDICATORS: Key indicators to be used to measure job performance. • Field Results Report (FRR)
• Key Metrics
• Food Management System
• Labor Management System
• Effective working relationship with Above Store Leaders, Restaurant Management, colleagues and direct reports
6. CAREER PATH: Logical positions along the career path, vertical and/or lateral.
• Field Training Manager
• Franchise Partner
7. Competencies: Critical behavioral and technical competencies typically required to perform the work associated with each level.
Competency
0-6 Months
6-12 Months
12-24 Months
1. Self Manages
Advanced
Expert
Expert
2. Communicates Effectively
Advanced
Expert
Expert
3. Coaches and Develops
Advanced
Advanced
Expert
4. Creates Teams
Advanced
Advanced
Expert
5. Manages Food Standards
Advanced
Expert
Expert
6. Manages Service Standards
Advanced
Expert
Expert
7. Manages Restaurant
Environment
Advanced
Advanced
Advanced
8. Grows the business
Advanced
Expert
Expert
9. Plans and Manages
Advanced
Advanced
Advanced
10. Financial Accountability
Intermediate
Advanced
Advanced
Note: This is not an exhaustive list of roles, activities, requirements, efforts, or working conditions associated with the position. This description is intended to be an accurate reflection of the current position. Steak n Shake reserves the right to revise the position or to require that other or different activities be performed when circumstances change (i.e., emergencies, changes in personnel or workload, rush jobs, or technological developments).
General Manager I
Heath, OH
At Big Sandy Superstore, our success is based primarily on the quality of the people we hire and their commitment to delivering the Superstore Experience. We are devoted to investing in and supporting our employees and the constant improvement of our company. In fact, we strive to provide a great work environment and treat each other with respect and dignity. Big Sandy Superstore is employee-owned and service oriented. Come join one of the fastest growing, Top 100 Home Furnishings Retailers in the industry!
Reports to: Regional Manager
We have a great benefits package consisting of:
ESOP - Employee Stock Ownership Program
Health Insurance - Affordable health insurance with the 2 plan options: PPO 2000 or HSA 3000
Dental Insurance - Affordable dental insurance with NO waiting period.
Vision Insurance - Quality vision coverage for very little cost.
Life Insurance - $10,000 Life Insurance Policy paid in full by the company.
401K Plan - All administrative fees are paid by the company.
Paid Time Off - Competitive paid time off policies.
Employee Discount - Generous employee discount on ALL merchandise
As a General Manager you will be required to lead by example selling to our customers as well as learn the ins and outs of the General Manager role. Your duties are (but are not limited to):
Work a minimum of a 48 hour weekly retail schedule
Achieve personal sales goal.
Effectively and efficiently assist with managing the sales team and new hires
Provide training and set goals for sales team
Creating an extraordinary experience for our guests.
Provide support to the store's Management Team whenever needed and be able to fulfill their role and duties as necessary.
Great communication with the store's Management Team in regard to individual and department performance.
Morning and afternoon huddle meetings with an agenda designed to motivate, inform, and educate sales professionals, as well as the management team, on sales related information.
Focus on driving sales including all steps of the sales process.
Ability to coach a sales professional in a one‐on‐one setting in regards to improvement of the sales process.
Shadowing sales professionals to ensure the sales process is being followed.
Ability to recognize sales professional's weaknesses during the actual sales interaction and coach them to improve upon any weaknesses.
Ability to “debrief” a sales professional immediately after a sales interaction in a way that recognizes the things they did well and the areas they need to improve upon.
Ability to set individual goals for sales professionals based on store goals.
Constant communication with sales professionals as to where they're tracking in relation to their goals.
A great passion for working with others and seeing individuals, as well as team, success.
Learn all roles and functions within the store and operations
Work with the Corporate HR Department to build a great team and maintain full staffing levels within your location.
Some travel will be required
Learn to live in the numbers
Qualities we are looking for:
High energy with an enthusiastic personality and overall great attitude towards the retail sales environment.
Strong leader with a team first attitude that possesses a high level of commitment and work ethic.
A reliable individual that holds themselves accountable that possesses the ability to hold others accountable.
Someone that has the ability to multitask, communicate effectively with excellent time management skills.
Willingness to accept a promotion at any location in the assigned region.
Education and Experience:
High school diploma or equivalent combination of education and experience
Previous demonstrated experience in a customer satisfaction environment preferred
Previous retail management/supervisory experience.
Position Type
Full-Time/Regular
#BSSALES
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
Independent Retail offers a myriad of opportunities for people of all backgrounds.
When you think of jobs in retail, sales associates and store managers are probably the positions which come to mind. But what if we told you that 44% of people who work in retail don't work in sales?
Retail offers flexible, collaborative careers in logistics, marketing, project management, finance, merchandising, purchasing, technical trades, and customer service - to name just a few. Retail companies are also some of the most exciting brands in the country - and they're driving the industry's innovations in customer experience.
Retail is the #1 private-sector employer in the country
If you're seeking to make an impact from the start of your career, spark impressive change, learn new or innovative skills and most importantly, gain success in a field that rewards ambitious hard workers, retail is for you!
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
Retail Store Manager - Pataskala
Pataskala, OH
Job Details Pataskala - Pataskala, OH Full Time $42,000.00 Commission/year RetailDescription
Collins Mobile, a T-Mobile Preferred Retailer, is looking to add another member to the team. We are a family-owned and operated business who operates with integrity, honesty, and passion for our company and for our team members. Collins Mobile is also an equal opportunity employer who encourages
everyone
to apply.
As a Retail Store Manager (RSM), youll work side by side with your local team and corporate support in an ever-evolving sales environment. Youll make connections with teammates, build relationships with your customers, learn about new wireless and internet technologies, and lead your team to excellence.
What Collins Mobile is looking for
Bring your un Carrier self! That means a Winning Attitude and a Willingness to Learn.
Customer Service experience and skills
High School or GED completion required
Basic knowledge of computers and mobile phones/devices.
Experience managing in a wireless retail environment
What Collins Mobile can bring to you
Discounts on Phone Service, Equipment and Accessories
Company-paid life insurance
Medical, Dental and Vision benefits
Flexible Scheduling and PTO
Casual and fun dress code. (We like magenta around here)
Programs for extra incentives, including PTO, bonuses, and a company-paid trip
Strong support from your corporate team
What your day-to-day looks like:
Providing helpful, personal, and guided assistance to Customers and Teammates
Securing excellence in full operations of the store including maintaining inventory, staffing, coaching and performance
Being a leader for your team to lean on for sales consults and assisting customers to meet their needs
Ensuring team progression and results through coaching and accountability
Setting expectations by translating direction from leadership to local team
Maintaining store appearance, back room, and working areas
About Collins Mobile, a T-Mobile Preferred Retailer
Collins Mobile is looking to expand and grow. As a family-owned business, we treat our entire team as such. While we grow, so does our team, by internal promotions. We strongly believe that this culture is what contributes to our strong team. At Collins Mobile, you can not only grow in your career, but know that were cheering you on along the way.
This job description is not intended to be all-inclusive. Employees may perform other related duties as needed to meet the ongoing needs of the organization.
Assistant Manager-Mutuel
Columbus, OH
ESSENTIAL DUTIES & RESPONSIBILITIES:
• Responsible for ordering money and making deposits.
• Balancing of pari-mutuel clerk's cash drawers.
• Ensuring that the pari-mutuel department balances.
• All other duties as assigned.
EXPERIENCE/QUALIFICATIONS/SKILLS/REQUIREMENTS:
Previous cash handling experience necessary. Confidentiality of procedures and information a must.
Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment.
Must be able to stand/walk/ sit for extended periods. May be exposed to working in a noisy, smoke/secondary smoke environment.
Must be at least 21. Must be able to obtain and maintain appropriate licensing. Must be able to pass a background investigation.
EDUCATIONAL REQUIREMENTS:
High School Diploma or equivalent.