Hotel Director Jobs in Lisbon, WI

Discover your future at The Trade Hotel Milwaukee, an Autograph Collection Hotel now hiring a Hotel General Manager. Why You'll Love Working with Us As the Official Hotel of Deer District, The Trade Hotel is located in the bustling heart of downtown, adjacent to Fiserv Forum. Situated courtside in Cream City's dynamic hub of sports, culture, and entertainment, The Trade offers 207 luxurious rooms and suites plus destination dining with a rooftop restaurant and lounge boasting stunning city views. Our achievements include: Hotel Opening of the Year 2023 Development Excellence Award 2024 AAA Four Diamond Hotel 2024 WRMCA Concrete Design Decorative Commercial Award 2024 About the Role We are looking for talented people who will celebrate the fabric of our city and take pride in providing amazing guest service. Showing our guests and visitors an authentic Milwaukee experience, one that merges modern style and sophisticated comfort with pure Wisconsin hospitality. Key Responsibilities Leadership & Team Development: Lead, mentor, and inspire a dynamic team of guest service professionals. Provide consistent coaching and feedback to help team members grow and succeed. Operational Excellence: Plan, develop, coordinate, and implement the day-to-day operations of the property Ensure seamless collaboration with other departments to uphold the guest experience and drive operational efficiency. Craft the budget for the property to include sales, marketing, operations and a strategic revenue management plan. Food & Beverage: Work with on-property Food & Beverage Outlets to enhance their overall performance and profitability. Maintains product and service quality standards by implementing policies and procedures Community Engagement: Maintains personal contact with guests, clients and community organizations. Professionally represent NCG Hospitality interests to the Milwaukee business and public communities. Help foster and grow the relationship between NCG Hospitality, the Milwaukee Bucks and Fiserv Forum. We are proud to foster a fun and inclusive atmosphere for our ambitious Team Members to flourish while they choose their adventure. Our success at NCG Hospitality stems from our Team Members who are committed to delivering extraordinary experiences for all guests, while upholding our Core Values: Growth, Fun, Trust, and Responsibility. In return, we offer our Team Members the following benefits, incentives and more. Core Benefits: - Paid Sick Time - Paid time off and Personal Days - Paid volunteer hours → Earn money for community service! - Flexible schedules Team Member Travel Perks: - Worldwide hotel stays starting at forty-nine dollars per night - Rate based on availability and property brand - Free night stays at NCG Hospitality hotels Professional Development: - Dedicated training and development with opportunities for growth- Educational and professional certification assistance Health and Wellness: - Health, Dental and Vision plans - Virtual telehealth services - Team Member Assistance Program with mental health resources - TeleDoc confidential counseling - Health and fitness monthly reimbursement program Financial: - 401(k) retirement plan - 100% match on the first 3% and 50% match on the next 2% of team member contributions - Same day pay option - Health Savings Account - Bonus programs What We Are Looking For College degree or at least five years of related work experience in business management, hospitality or related field Previous experience as General Manager of a full-service hotel is preferred Previous experience in Food & Beverage roles like Chef, Director of F&B, Food & Beverage Manager is preferred Strong leadership qualities Strong interpersonal, relationship building and communication skills Strong attention to detail and organized Ability to work effectively and efficiently in a fast-paced setting Reliability and honesty Who is NCG Hospitality ? We are a leader in the ownership, development, and operations of premier hospitality properties. Established over 45 years ago, NCG Hospitality has evolved into a successful third-generation, family-owned business. We proudly own and operate over 30 properties across multiple states including Hilton and Marriott hotels, restaurants, and a conference center. We explore the limitless possibilities of the hospitality industry, grounded in our four core values of Growth, Fun, Trust, and Responsibility. The Trade Hotel is owned and operated by NCG Hospitality NCG Hospitality is an Equal Opportunity Employer.

Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're eager for career growth and new experiences, we have an opening for a Director of Loss Prevention who will direct and oversee the implementations of all safety and security programs to provide protections of all persons and property at the Saint Kate. Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers. What you will be doing: Lead and motivate front office associates, ensuring adherence to service and productivity standards for guest satisfaction. Manage room reservations, front office systems, supplies inventory, scheduling, and departmental budgeting to maximize revenue. Maintain comprehensive knowledge of hotel policies, service procedures, and standards, ensuring compliance. Foster a cooperative working climate, enhancing productivity and employee morale. Communicate effectively with guests and employees, providing clear direction and addressing inquiries. Conduct meetings to disseminate information, participate in hotel meetings, and perform room inspections. Assist with guest check-in/check-out, handle special requests, and participate in the Manager on Duty program. What you'll bring to the role\: Preferred qualifications include a 4-year degree. A minimum of two to five years of experience as Assistant and/or Director of Front Office Operations. Excellent interpersonal and communication skills, with proficiency in English language. Strong organizational and supervisory skills to effectively accomplish tasks and develop subordinates. Ability to analyze complex statistical data, make informed judgments, and handle internal and external customers with patience and diplomacy. Additional preferred qualifications include CPR Certification and/or First Aid Training, as well as experience with Opera software. What's in it for you? · A free, well-balanced meal every shift · Room discounts at Marcus Hotels & Resorts properties · Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa · Discounted parking and bus pass program · “Two for one” movie theater coupons at Marcus Theatres · Ability to grow your career, and transfer from one property to another while maintaining your service with the company · Paid time off · Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match · And more! About us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note\: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Saint Kate is an equal opportunity employer.

This position is responsible for providing assistance in engineering operations; including maintenance, repair of hotel property, outside grounds, hotel equipment, preventative maintenance and asset protection. Follows CSM high standards of quality to ensure guest satisfaction. * Learns and demonstrates the ability to maintain property assets. * Works with the Chief Engineer to understand preventive maintenance, equipment repairs, routine inspections and capital expenditures. * Learns the impact of maintaining company assets and how it impacts the overall financial success of the hotel property. * Assists and responds to guests requests in a friendly and positive manner, while providing the highest level of service. * Ability to assist guests by having knowledge of hotel property, guest room repairs and common area maintenance. * Personally sets a strong example for other associate through exceptional guest service. * Assesses and evaluates property assets through preventative maintenance. * Works with appropriate managers in a respectful and courageous manner to recommend maintenance service solutions. * Works with the Chief Engineer to learn, understand and execute on all engineering SOP's. * Works as a team player in meeting guest needs, and actively contributes to the efforts of other departments when necessary. * Completes all assigned duties inside or outside the normal scope of responsibilities within the engineering department. * Drives carts, bobcats, and ice surfacing machines. * Maintains a clean and safe work area in compliance with CSM, brand, local, state and federal regulations. Uses personal protective equipment when needed. * Follows all CSM procedures for guest/associate incidents. * Knowledgeable of hotel emergency procedures. * Produces required volume of work by planning, organizing and prioritizing work duties as presented by the Chief Engineer. * Adheres to CSM attendance policy, general work rules and department procedures. * Attends all required department and hotel meetings. Competencies/Skills Required: 2+ years of maintenance experience is preferred. Attention to detail, customer focused and the ability to perform job duties in a fast paced environment. Education: High School diploma or GED required. CPO, and appliance repair certification is desired, or the ability to obtain certification based on property needs. Must have a current and valid drivers' license with safe driving record. Physical Requirements: Ability to push, pull, and lift up to 100 pounds on a regular basis throughout shift.

Director of Front Office(Job Number: 250000I4) Description Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're eager for career growth and new experiences, we have an opening for a Director of Loss Prevention who will direct and oversee the implementations of all safety and security programs to provide protections of all persons and property at the Saint Kate. Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers. What you will be doing: Lead and motivate front office associates, ensuring adherence to service and productivity standards for guest satisfaction. Manage room reservations, front office systems, supplies inventory, scheduling, and departmental budgeting to maximize revenue. Maintain comprehensive knowledge of hotel policies, service procedures, and standards, ensuring compliance. Foster a cooperative working climate, enhancing productivity and employee morale. Communicate effectively with guests and employees, providing clear direction and addressing inquiries. Conduct meetings to disseminate information, participate in hotel meetings, and perform room inspections. Assist with guest check-in/check-out, handle special requests, and participate in the Manager on Duty program. What you'll bring to the role: Preferred qualifications include a 4-year degree. A minimum of two to five years of experience as Assistant and/or Director of Front Office Operations. Excellent interpersonal and communication skills, with proficiency in English language. Strong organizational and supervisory skills to effectively accomplish tasks and develop subordinates. Ability to analyze complex statistical data, make informed judgments, and handle internal and external customers with patience and diplomacy. Additional preferred qualifications include CPR Certification and/or First Aid Training, as well as experience with Opera software. What's in it for you? · A free, well-balanced meal every shift · Room discounts at Marcus Hotels & Resorts properties · Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa · Discounted parking and bus pass program · “Two for one” movie theater coupons at Marcus Theatres · Ability to grow your career, and transfer from one property to another while maintaining your service with the company · Paid time off · Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match · And more! About us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Saint Kate is an equal opportunity employer.

Are you an experienced hospitality leader who is driven to deliver outstanding customer experiences looking for a role that provides value in the following related to your job: work-life balance, friendly, casual work environment; willingness to help others; drive for process improvement; willing to put in the extra efforts? We are seeking for a Hotel General Manager for the Sleep Inn & Suites in Lancaster, WI! Our location is a short distance from Dubuque and/or Platteville and offers a unique opportunity for the right individual to get involved in the community and surrounding area. We are currently accepting resumes for a General Manager. Ideal candidates will have prior hospitality leadership experience, a familiarity with Choice and Choice Advantage, the ability to lead and develop a team, is self-motivated, enjoys networking and has an interest in sales/marketing, and the availability to understand and be flexible with the business/staffing demands of the hotel. Key responsibilities may include, but are not limited to: Ensure accurate and timely financial reporting, including revenue, payroll, and expense tracking. Personally adhere to all policies and procedures as identified within the employee handbook and management company guidelines. Maintains overall “Confidentiality” of information as it relates to the brand, S&L Hospitality and ownership. If applicable, ensure that the management team follows all company policies and procedures including but not limited to: recruiting; hiring; training; coaching and counseling; disciplining employees, employee performance evaluations; safety standards; and staff development. Participate in developing the annual operational and capital budget plans with the assistance and guidance of the DOO and accounting teams at S&L Hospitality. A strong understanding of P&L statements and the ability to react with impactful strategies. Participate in weekly revenue management meetings either set by the brand or with the S&L Hospitality operation and sales team, Review STR reports, if applicable, to monitor hotel’s performance and competitive market sets. Drive revenue growth through effective sales and marketing initiatives. Ensure that all department managers are focused on achieving their respective financial and/or operational goals and objectives monthly by monitoring and ensuring they are properly controlling their respective labor and operational expenses. Review and gain an understanding of P&L statements and the ability to react with impactful strategies. Respond to audits to ensure continual improvement is achieved, regularly review and conduct internal audits in accordance with brand and S&L Hospitality standards. Helping in the procurement of operating supplies and equipment, and contracting with third-party vendors for essential equipment and services. Focus on achieving all brand and/or company guest satisfaction / customer service goals as well as any quality of product goals. Establish departmental incentives, as needed and approved. Teach and train staff to use basic guest resolution techniques and skills. Review brand Guest satisfaction surveys, scores, etc. Ensure that the hotel is compliant with all required local, state and federal licensing, permitting and reporting requirements. In addition, the hotel must also comply with all brand standards, unless a waiver has been obtained and is on file, and all policies and procedures. Follow all safety and security related guidelines and practices as required by S&L Hospitality and/or brand. Participate in any safety related training programs throughout the year (i.e. HazCom, Blood Borne Pathogens, Emergency Evacuation, etc.) as required by S & L Hospitality and/or by the brand, this may include the property hosting a safety committee. Oversee routine maintenance and address property issues promptly. Maintain hotel facilities to ensure a welcoming and safe environment for guests and employees. Schedule regular property meetings including but not limited to one-on-ones, departmental, and all team member meetings, be approachable to address issues, concerns, team development and trainings, and set goals. Foster a culture of collaboration, accountability, and exceptional service. Enhances overall job knowledge by participating in approved educational opportunities (i.e. brand related training); reading professional publications; maintaining personal networks; participating in professional organizations. Any other duties, responsibilities or special assignments as requested. This position is subject to a background check as it relates to the responsibilities of the role. Some qualifications that are ideal: Previous sales and marketing experience or previous brand experience preferred Ability to learn and understand the hotel’s property management system Must possess good communication skills in order to effectively and professionally deal with hotel guests, general public and hotel employees Ability to effectively handle guest and/or employee issues, concerns or conflicts Ability to establish and build successful rapport with guests and hotel employees Must possess the ability to inspire and motivate employees to work together as a team as well as fostering empowerment within the hotel Physical Requirements may include but are not limited to: Ability to lift up to 50 lbs. Ability to sit and/or stand for long periods of time Benefits such as: For all team members: Eligibility to enroll in the 401(k) after 6 months of service. 100% match at 3% contributions, 50% up to 5%. Paid Time Off – Sick & Vacation Holiday Pay Growth and development opportunities with us as a company, potentially at the same property or transferring to another one of our properties. Currently have properties in Wisconsin, South Dakota, North Dakota and Iowa. Travel discounts available through Choice Brand Hotels, Hilton, IHG and Marriott as well as at our independent properties. For regular full time team members/leadership team: We offer medical, dental, and vision insurance as well as opportunities to enroll in STD, LTD, critical illness, accident and/or life insurance as well as flex spending. Our management company is a privately held hotel development and management company with our corporate office located the Midwest The combined experience in hotel development and property-level operations, together with the corporate leadership team consisting of specialized hospitality industry experts, make our organization a leader in the industry and experts in delivering a first-class guest experience. The combined experience developing, opening and managing hotels and indoor waterpark resorts is unmatched. Our mission is to provide comfortable, clean, safe and memorable guest experiences. It is a core value of ours to become involved with the local communities where we do business.

Director of Front Office - (250000I4) Description Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're eager for career growth and new experiences, we have an opening for a Director of Loss Prevention who will direct and oversee the implementations of all safety and security programs to provide protections of all persons and property at the Saint Kate. Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers. What you will be doing: Lead and motivate front office associates, ensuring adherence to service and productivity standards for guest satisfaction. Manage room reservations, front office systems, supplies inventory, scheduling, and departmental budgeting to maximize revenue. Maintain comprehensive knowledge of hotel policies, service procedures, and standards, ensuring compliance. Foster a cooperative working climate, enhancing productivity and employee morale. Communicate effectively with guests and employees, providing clear direction and addressing inquiries. Conduct meetings to disseminate information, participate in hotel meetings, and perform room inspections. Assist with guest check-in/check-out, handle special requests, and participate in the Manager on Duty program. What you'll bring to the role: Preferred qualifications include a 4-year degree. A minimum of two to five years of experience as Assistant and/or Director of Front Office Operations. Excellent interpersonal and communication skills, with proficiency in English language. Strong organizational and supervisory skills to effectively accomplish tasks and develop subordinates. Ability to analyze complex statistical data, make informed judgments, and handle internal and external customers with patience and diplomacy. Additional preferred qualifications include CPR Certification and/or First Aid Training, as well as experience with Opera software. What's in it for you? · A free, well-balanced meal every shift · Room discounts at Marcus Hotels & Resorts properties · Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa · Discounted parking and bus pass program · “Two for one” movie theater coupons at Marcus Theatres · Ability to grow your career, and transfer from one property to another while maintaining your service with the company · Paid time off · Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match · And more! About us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Saint Kate is an equal opportunity employer. Primary Location: United States-Wisconsin-MilwaukeeWork Locations: Saint Kate The Arts Hotel 139 E Kilbourn Avenue Milwaukee 53202Job: Front OfficeJob Posting: Mar 14, 2025, 4:03:17 PM

At Towne Park, it's more than a job, you can make an impact. A career with us is rewarding in more ways than one. As a hospitality services company, our commitment is to create smiles by delivering exceptional experiences. When you work with us, you have an opportunity to impact the millions of patients, visitors and guests we proudly serve. Whether providing compassionate service that eases the anxiety of a patient and their family, creating a memorable experience for a guest in a new city, or helping a colleague, every day is a new opportunity to brighten someone else's day and make an impact. When we see a customer, a client or one of our own team members smile, we know we made an impact. It's why we do what we do. Towne Park is a place where you can make a difference and create smiles every day. Click here for important notices that may be applicable to you. For more information about our privacy policy, please click here. The Account Manager directly oversees one Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. Job Details Compensation: Towne Park is committed to offering competitive, fair, and commensurate compensation. Actual compensation will be based on a candidate's job-related skills, experience, education or training, and location. Additional Compensation: Employees may be eligible to receive annual incentive bonuses depending on their job classification and the policy guidelines. Benefits: Employees are eligible to enroll in medical, dental, and vision insurance, accident insurance, critical illness insurance, hospital indemnity insurance, and telemedicine benefits. Employees are provided company-paid basic life and AD&D insurance as well as short-term and long-term disability. Employees are also able to enroll in the company's 401k retirement savings plan. Paid Time Off: Employees accrue 0.0385 hours of PTO per hour worked up to a maximum of 80 hours per calendar year. Employees receive 6 paid holidays throughout the calendar year and employees accrue up to a maximum of 4 paid floating holidays per calendar year. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to a specific plan or program terms. JOB SUMMARY The Account Manager directly oversees one Tier 1 or 2 Towne Park account and is responsible for account performance for financial, guest/patient satisfaction, and client satisfaction objectives. DUTIES AND RESPONSIBILITIES Financial and Business Systems Management Understands and drives business metrics and performance measurements to ensure effectiveness, high performance and compliance. Demonstrates the ability to improve the financial performance and profitability of the account Understands the contractual agreement and recognizes ways to maximize opportunities Demonstrates the ability to positively move the metrics for forecasting, productivity, claims, customer service, and turnover Manages scheduling, overtime for associates under his/her direct supervision, tip reporting, and timekeeping Ensures that forecasts, payroll and accounting reports are on time and accurate Effectively utilizes standardized business systems as developed by Towne Park and ensures compliance with policies and procedures Human Resources Is actively engaged in the recruitment and hiring processes to ensure the best people are selected for the location Fosters an environment that retains talented associates Responds proactively to associate feedback and suggestions, including satisfaction surveys and exit interviews Sees that new associates get off to the right start through proper orientation and on-the-job training Recognizes great performance and provides opportunities for top performers to learn and grow Recognizes where the team and individual performers need to improve and properly trains and coaches Identifies talent and helps develop future leaders for the organization Conducts regular performance appraisals and provides feedback and coaching for all direct reports Holds effective associate meetings and ensures that shift huddles happen on every shift Practices positive discipline and provides accurate and timely performance documentation Delegates by allocating decision making and other responsibilities appropriately and effectively Service Management Ensures that the guest/patient service experience is delivered consistently on all shifts Efficiently allocates labor resources to support service delivery Works with the Area/District Manager and Human Resources to forecast and plan for seasonal variances in business to ensure proper staffing levels Understands the client's service standards and effectively integrates Towne Park's standards to complement them Is knowledgeable of the client's service metrics/measurements and ensures Towne Park is helping to drive results Client Relations Management Develops cohesive working relationships with the clients' staff members Maintains regular meeting rhythms and communication channels with the client and follows through on commitments Knows when to be present at the site and maintains a high level of visibility Understands what objectives are important to the client and ensures the entire team is focused on exceeding expectations Capitalizes on opportunities to grow Towne Park's business by building client loyalty and creates a net promoter of Towne Park. Systems and Standards Fully understands and utilizes the systems provided by Towne Park to control assets and expenditures Trains others or sees that they are trained to properly use the systems provided Maintains a clean, neat work environment Completes all tasks in a timely manner as instructed by the Area/District Manager Cooperates with management and coworkers to ensure that services can be adequately maintained to meet the needs of internal and external customers Treats clients and associates with courtesy, respect and dignity Maintains strict confidentiality related to associate and client information Safety and Risk Management Understands and follows safety and security procedures Practices preventative safety procedures as set forth by Towne Park Reports all accidents and incidents to the Area/District Manager immediately Uses only equipment trained to use and operates all equipment in a safe manner Reports all potential high risk areas and safety concerns to the Area/District Manager Ensures all associates have been adequately trained in safety and loss prevention procedures Ensures claims are reported timely and accurately and cooperates with the Risk Management department to resolve claims Consistently follows the progressive disciplinary process to hold associates accountable for at-fault claims and safety violations Promptly responds to any concerns regarding workplace safety Follows the procedures for reporting on-the-job injuries and works with Human Resources to effectively manage worker's compensation cases Adheres to Towne Park employment and payroll policies and procedures to limit exposure to employment claims and litigation Sales Responsibilities: Maintains relationships with present client to obtain references and leads for new opportunities Keeps leadership and sales teams advised on known changes to Ownership Groups/Management Companies or Brand changes Advises Leadership and Sales of any changes in position at the client location. Specifically, name, where they came from, where they are going Monitors existing client's business in order to be aware of and report to Area/District Manager any construction, expansion, or changes in the current business that could lead to internal growth opportunities. KNOWLEDGE, SKILLS AND ABILITIES Ability to effectively plan, set priorities, and manage several complex projects simultaneously while working under pressure to meet deadlines Demonstrated work ethic, drive, energy, and persistence to achieve goals Ability to maintain stability, dependability and professionalism when faced with changing and difficult situations Computer proficiency and technical aptitude with the ability to utilize MS Office (Excel, Word and Outlook) and various technology and point-of-sale applications Written and verbal communication skills to effectively address all levels within the organization Ability to represent the company effectively in a variety of settings with a demonstrated understanding and appreciation for diverse cultures Ability to read, analyze, and interpret general business policies, procedures, equipment manuals, training materials, and corporate communications Ability to compose professional internal and external business communications including reports, memos, letters, and e-mails QUALIFICATIONS Associate's degree preferred and a minimum of two (2) years of related experience and/or training; OR equivalent combination of education and/or experience Knowledge of general business practices including accounting, human resources and customer service Must be able to drive manual transmission Must have and maintain a valid driver's license and clean driving record For insurance purposes, must be at least 18 years of age and be able to pass a criminal background, MVR and drug screen PHYSICAL DEMANDS AND WORK ENVIRONMENT The physical demands described here are representative of those that must be met by an associate to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The associate is regularly required to run; stand; walk; sit; use hands to finger, handle, or feel objects, tools or controls; reach with hands and arms; climb stairs; balance; stoop, kneel, crouch or crawl; talk and hear. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Must be able to lift and/or move up to 50 pounds frequently and up to 75 pounds occasionally. Must be able to push and pull 75 pounds frequently and 100 pounds occasionally. Must be able to push and pull (on wheelchair) 100 to 350 pounds frequently over considerable distances Working extended hours, including evenings and weekends are required. Travel of up to 10% may be required. ACKNOWLEDGEMENT AND ACCEPTANCE I understand that every effort has been made to make this as complete as possible. However, it in no way states or implies that these are the only duties that I will be required to perform. The omission of specific statements of duties does not exclude them from the position if the work is similar, related or is a logical assignment of the position. I accept that at any time there may be modifications or changes to the above job description. #appcast-HiPo

Director of Front Office - (250000I4) Description Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're eager for career growth and new experiences, we have an opening for a Director of Loss Prevention who will direct and oversee the implementations of all safety and security programs to provide protections of all persons and property at the Saint Kate. Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers. What you will be doing: Lead and motivate front office associates, ensuring adherence to service and productivity standards for guest satisfaction. Manage room reservations, front office systems, supplies inventory, scheduling, and departmental budgeting to maximize revenue. Maintain comprehensive knowledge of hotel policies, service procedures, and standards, ensuring compliance. Foster a cooperative working climate, enhancing productivity and employee morale. Communicate effectively with guests and employees, providing clear direction and addressing inquiries. Conduct meetings to disseminate information, participate in hotel meetings, and perform room inspections. Assist with guest check-in/check-out, handle special requests, and participate in the Manager on Duty program. What you'll bring to the role: Preferred qualifications include a 4-year degree. A minimum of two to five years of experience as Assistant and/or Director of Front Office Operations. Excellent interpersonal and communication skills, with proficiency in English language. Strong organizational and supervisory skills to effectively accomplish tasks and develop subordinates. Ability to analyze complex statistical data, make informed judgments, and handle internal and external customers with patience and diplomacy. Additional preferred qualifications include CPR Certification and/or First Aid Training, as well as experience with Opera software. What's in it for you? · A free, well-balanced meal every shift · Room discounts at Marcus Hotels & Resorts properties · Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa · Discounted parking and bus pass program · “Two for one” movie theater coupons at Marcus Theatres · Ability to grow your career, and transfer from one property to another while maintaining your service with the company · Paid time off · Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match · And more! About us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are “People Pleasing People” who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Saint Kate is an equal opportunity employer. Primary Location: Wisconsin-Milwaukee-Saint Kate The Arts HotelWork Locations: Saint Kate The Arts Hotel 139 E Kilbourn Avenue Milwaukee 53202Job: Front OfficeJob Posting: Mar 14, 2025, 4:03:17 PM

Whether you're an artist at heart or simply thrive in a dynamic environment, Saint Kate is the space that unites us all under one roof. Here at Saint Kate, we celebrate uniqueness and seek candidates from diverse walks of life who are passionate about engaging with the world around them. We're not just offering a job; we're offering a chance to dive into the exciting world of creativity, culture, and connection. If you're eager for career growth and new experiences, we have an opening for a Director of Loss Prevention who will direct and oversee the implementations of all safety and security programs to provide protections of all persons and property at the Saint Kate. Recognized as one of Milwaukee's most esteemed hotels with an elite award repertoire, Saint Kate - The Arts Hotel offers a modern, luxury experience with artistic flair. With a prime location in Milwaukee's Theater District, Saint Kate serves as a creative hub for the city, where every aspect of the hotel is inspired by music, painting, sculpture, and design. As a part of Marcus Hotels & Resorts, we engage a diverse audience of theater enthusiasts, food connoisseurs, and entertainment seekers. What you will be doing: * Lead and motivate front office associates, ensuring adherence to service and productivity standards for guest satisfaction. * Manage room reservations, front office systems, supplies inventory, scheduling, and departmental budgeting to maximize revenue. * Maintain comprehensive knowledge of hotel policies, service procedures, and standards, ensuring compliance. * Foster a cooperative working climate, enhancing productivity and employee morale. * Communicate effectively with guests and employees, providing clear direction and addressing inquiries. * Conduct meetings to disseminate information, participate in hotel meetings, and perform room inspections. * Assist with guest check-in/check-out, handle special requests, and participate in the Manager on Duty program. What you'll bring to the role: * Preferred qualifications include a 4-year degree. * A minimum of two to five years of experience as Assistant and/or Director of Front Office Operations. * Excellent interpersonal and communication skills, with proficiency in English language. * Strong organizational and supervisory skills to effectively accomplish tasks and develop subordinates. * Ability to analyze complex statistical data, make informed judgments, and handle internal and external customers with patience and diplomacy. Additional preferred qualifications include CPR Certification and/or First Aid Training, as well as experience with Opera software. What's in it for you? * A free, well-balanced meal every shift * Room discounts at Marcus Hotels & Resorts properties * Discounts at Marcus Hotels & Resorts restaurants, cafes, lounges, golfing, skiing and spa * Discounted parking and bus pass program * "Two for one" movie theater coupons at Marcus Theatres * Ability to grow your career, and transfer from one property to another while maintaining your service with the company * Paid time off * Medical, dental and vision insurance (offered after 30 days of employment), company-paid life insurance, employee assistance program offer and 401k with employer match * And more! About us: A division of The Marcus Corporation, Marcus Hotels & Resorts has a rich 60-year history of operational and service excellence. We are "People Pleasing People" who strive daily to create extraordinary experiences for guests and associates alike. Focused on expanding our U.S. based portfolio of 15 hotels and resorts, our properties are known for their unique character and style. Note: This document describes the general nature and level of work required of people in the job. It is not intended to be an all-encompassing list of responsibilities, duties, and skills. Saint Kate is an equal opportunity employer. Additional Information

The Hotel Houseman position provides a variety of cleaning services and other related duties required to keep the hotel facilities in a clean and orderly condition. Responsible for the accurate set-up and break-down of banquet functions as indicated on the function sheet instructions and diagrams, including banquet props and decorations. This position is also responsible for cleaning and maintaining all areas of hotel and equipment used for banquet functions to ensure a positive guest experience. WORK ENVIRONMENT: Job may involve working: • Under variable temperature conditions (or extreme heat or cold). • Under variable noise levels. • Around fumes and/or odor hazards. • Around dust and/or mite hazards. • Around chemicals. • Around bio-hazards. RESPONSIBILITIES: • Coordinates cleaning schedule according to Housekeeping, Event Space and Restaurant Operations. • Dusts both low and high areas. Wipes down or cleans various surfaces. • Sweeps, mops, scrubs, strips, extracts, waxes, buff, vacuums, etc. all types of floors. • Removes and properly disposes of discarded materials. • Ensures that all lobbies, guest corridors, service areas, linen closets, restrooms and storage areas are always clean and tidy. • Restocks all linen and storage closets on daily basis. • Restocks all cleaning supplies on daily basis. • Restocks all supplies that are needed for guestrooms and housekeepers' carts. • Assists Housekeeping Room Attendants with heavy lifting and trash removal. • Uses correct cleaning chemicals for designated surfaces, according to OSHA regulations and Company safety/sanitation requirements. • Operates commercial equipment, including but not limited to, carpet extractor, floor buffer, and wet/dry vacuums. • Maintains complete knowledge of correct maintenance and use of equipment. Use equipment safely and only as intended. • Responsible for turning in all lost and found articles to the Housekeeping Office to be logged. • Set-up tables, chairs, podiums, staging, risers, dance floors, signs, decorative elements, and other banquet equipment for meetings, private dining and catering events in accordance with customer contract requirements as needed. • Ability to read and follow Banquet Event Order instructions and diagrams. • Properly clean and set meeting rooms and banquet functions per specifications BEO or as given by Banquet Management including vacuuming, cleaning walls and windows/mirrors. • Transport and store all tables, chairs and other equipment needed for setting up and tearing down banquet functions. • Performs basic repair and maintenance of facilities, guest rooms and public spaces. • Ensures security of any assigned keys. • Constant awareness of hazardous conditions or safety hazards (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons) and report to Director of Operations, Chief Engineer, Executive Housekeeper or another hotel manager. • Reports accidents, injuries, and unsafe work conditions to supervisor. • Understands the emergency procedures for the Housekeeping department and the entire Hotel. • Follows all of Company safety and sanitation policies. • Provides guests with the utmost in service and courtesy. Completes guest requests in a timely and professional manner. • Remains alert, courteous and helpful to guests and co-workers at all times. • May be required to work evenings, weekends, and/or overtime. • Additional tasks and responsibilities may be assigned at the discretion of the Chief Engineer, Executive Housekeeper, Banquet Manager. Furthermore, tasks and responsibilities may be added or revised based on the volume of business and the need for the work to be completed at the present time. Requirements QUALIFICATIONS: • Desirable: fluency in English. Ability to read room numbers, dates, interpret Banquet Event Orders and basic instructions. • Ability to use a computer and portable electronical devices. • Ability to handle multiple tasks and maintain a pleasant/friendly outgoing personality. • Ability to effectively communicate with management and peers. • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests. • Displays commitment to the Company by demonstrating initiative toward assigned tasks and willingness to learn • Must be available to work varied shifts, including weekends and holidays. • Ability to follow instructions accurately and work with a minimum of supervision. • Ability to maintain excellent attendance and punctuality. • Ability to be well groomed, clean and neat. • Organizational skills. PHYSICAL DEMANDS • Frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 75 pounds. • Ability to stand on feet or walk up to 8 hours. • Requires manual dexterity to use and operate all necessary equipment. Use hands or fingers, handle, or feel; stoop, kneel, crouch, or crawl; reach with hands and arms. Reach at shoulder level and below waist frequently, above head occasionally. • Must be able to push and pull carts and equipment weighing up to 250 lbs. on a regular and continuing basis. • Specific vision abilities required by this job include close vision, color vision, depth perception, and ability to adjust focus. • Repetitive tasks. • Fast-paced work environment. REQUIRED PERSONAL PROTECTIVE EQUIPMENT: • Closed toe, non-canvas and non-skid soled shoes.