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Hotel Director skills for your resume and career

Updated January 8, 2025

3 min read

Below we've compiled a list of the most critical hotel director skills. We ranked the top skills for hotel directors based on the percentage of resumes they appeared on. For example, 20.3% of hotel director resumes contained reservations as a skill. Continue reading to find out what skills a hotel director needs to be successful in the workplace.

15 hotel director skills for your resume and career

1. Reservations

Here's how hotel directors use reservations:

Direct Casino Services Reservations center in coordinating all facets of Hotel and Casino Marketing Operations.
Oversee Front Desk, Front Service, VIP Services, PBX, Hotel Reservations and Butler departments.

2. Front Desk

Here's how hotel directors use front desk:

Oversee all activities of a brand new 161 room/suite hotel operation including front desk/reservations, housekeeping, administrative, and maintenance.
Implemented Front Desk training program designed to improve service levels, reduce lines and improve team member retention.

3. Hotel Operations

Here's how hotel directors use hotel operations:

Directed and managed the daily fast paced hotel operations including hotel budgeting, forecasting and strategic planning.
Assist General Manager in administering and managing daily hotel operations.

4. Financial Performance

Here's how hotel directors use financial performance:

Distinguished performance providing strategic leadership, vision, tactical action and improved profitable financial performance.
Prepare, review and comment on all financial performance of both hotels to CFO and Tribal Counsel.

5. Revenue Management

Revenue management is a form of analysis that attempts to predict the profits a company will earn based on consumer behavior, product pricing, and demand. For many products, this could mean reducing the cost of a product but ensuring the product is in high demand. This can also happen with larger expenses, such as hotel rooms, where different rooms are priced depending on the client's needs and room availability.

Here's how hotel directors use revenue management:

Spearheaded creative oversight of operations standards and guest experience programs using technology initiatives and revenue management strategies.
Participate in weekly revenue management meetings to discuss and decide on selling strategies.

6. PMS

Here's how hotel directors use pms:

Set up Online companies (Expedia) rates and rooms integrated PMS and Expedia.
Deliver new Opera PMS training for all departments including accounting, sales, GM, housekeeping, and front office.

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7. Cleanliness

Here's how hotel directors use cleanliness:

Maintained the highest standards regarding services including maintenance, cleanliness and sanitation.
Improved guest satisfaction from 8.79 to 8.91, and guestroom cleanliness from 9 to 9.20.

Select Skills To Add To Your Resume

Reservations

Front Desk

Hotel Operations

Financial Performance

Revenue Management

PMS

8. Booking

Here's how hotel directors use booking:

Partnered with technology team to develop specifications for online booking tool.
Negotiate guest room rates, meeting room rental, function space, and hotel services within approved booking guidelines.

9. Direct Reports

Here's how hotel directors use direct reports:

Promoted five of six direct reports from with-in.
Achieved top 10% of 140 total Hyatt Americas Hotels for Gallup employee engagement direct reports.

10. RevPAR

Here's how hotel directors use revpar:

Established rate and revenue plans to maximize RevPar while instituting service goals to retain business and increase overall guest satisfaction.
Market share penetration increased from96.0% to 113.0%; RevPar exceeded prior year by $6.28.

11. ADR

Alternative dispute resolution (ADR) is also known as external dispute resolution (EDR) that is representative of a wide array of processes used for dispute resolution. These techniques are used to come to an agreement before legal action, for disagreeing parties. This is a joint term coined for the options that parties can use to settle disputes, with the assistance of a third party. Nowadays, ADR is frequently implemented to help settle disputes along with the court.

Here's how hotel directors use adr:

IMPACT: Increased forecast accuracy for owners and ADR.
Facilitated yield meetings to maximize ADR and profitability, including identification of group business.

12. Guest Rooms

A guest room is an assigned room at someone's house which is reserved for guests. It is a room or suite of rooms used or maintained for the accommodation of individuals to whom hospitality is extended for compensation.

Here's how hotel directors use guest rooms:

Total Hotel inventory by 2008 were 531 guest rooms.
Organize group check-ins, bag pulls, amenity deliveries, and inspection of their guest rooms.

13. Culinary

Here's how hotel directors use culinary:

Developed menu promotions with cooperation of Culinary and Marketing Departments.
Coached, mentored and motivated a culinary leader who beat Bobby Flay in NYC cook off.

14. PBX

PBX represents Private Branch Exchange, which is a private phone network utilized inside an organization or association. The clients of the PBX telephone framework can call internally (inside their organization) and remotely (with the rest of the world), utilizing diverse correspondence stations like Voice over IP or ISDN.

Here's how hotel directors use pbx:

Consolidated PBX from two properties to one creating an annual savings of $200,000.
Directed front desk, service express (PBX), valet, concierge, recreation, marina operations and retail outlets.

15. Room Service

Here's how hotel directors use room service:

Oversee the overall operation of Casual Dining and Room Service and other outlets.
Managed catering and banquet operations onsite that includes rehearsals, private parties, room service, chef table and wine dinners.

5 Hotel Director Resume Examples

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Donald Lopez Hotel Director Contact Information New Orleans, LA (550) 555-1333 dlopez@example.com Skills • Entire Food • Procedures • Human Resources • Company Standards • Beverage Outlets • Company Policies • Revenue Growth • Portion Control • General Management • Menu Planning Employment History Hotel Director 2015 - Present New Orleans Airport Plaza New Orleans, LA • Ensured compliance of front office, guest service, and PBX standard operating procedures and policies. • Attended many IHG classes including FOOT Guest Service Manager training. • Communicate effectively with other department heads/managers. Director Of Food And Beverage 2014 - 2015 Holiday Inn Express Fayetteville, NC • Hired, trained and disciplined all culinary and food service employees. • Train workers in food preparation, and in service, sanitation, and safety procedures. • Created communication tools to assist banquet department in daily tasks. • Prepared and executed payroll and cost breakdown for individual banquet functions. • Enhanced quality and tightened cost control by implementing in-house butchering & sauce creation. General Manager 2010 - 2014 Taco Bell San Diego, CA • Assisted Human Resources in all aspects of employee relations. Restaurant General Manager 2007 - 2010 Denny's San Diego, CA • Managed daily restaurant operations and maintained Training Restaurant status. Education Bachelor's Degree Business 1999 - 2002 Ashford University San Diego, CA


Matthew Stone Hotel Director Contact Info Indianapolis, IN (390) 555-4300 mstone@example.com Skills Food PreparationRetail SalesVIPProperty ManagementSpecial EventsHard-WorkingRestaurant OperationsCompany PoliciesSales GoalsBeverage Outlets Employment History Hotel Director 2018 - Present Holiday Inn Express Indianapolis, IN • Planned and organized accommodations, catering and other hotel services. • Plan and direct activities such as sales promotions, coordinating with other department heads as Required. • Review staffing strategies bi-weekly and proposed updates to human resources manager. • Generated 9% growth in overall guest satisfaction scores and 12% boost in guest service scores. • Attended various local Chamber of Commerce and related meetings to promote hotel services and brand. Director Of Food And Beverage 2017 - 2018 Walgreen Co Detroit, MI • Controlled costs of all food and beverage outlets as well as well as budgetary expectations and reforecasts • Participate in administering company policies and developing long range goals and objectives. • Supervised and set up all banquet functions including food preparation and inventory control. Manager 2007 - 2017 Walgreen Co Detroit, MI • Serve as a role model by ensuring customer satisfaction and adhering to company policies and procedures. • Managed and assisted in all new store openings and trainings. • Directed performance strategies, daily operations, and bottom-line factors to advance organizational objectives and fuel revenue growth. • Attained daily, weekly, monthly sales goals. Dining Room Manager 2006 - 2007 Burger King Detroit, MI • Provided customer service Responsible for the financial accuracy of daily business • Maximized profitability by maintaining low food and labor costs. • Order supplies and equipment as needed in accordance to company standards and procedure. Education Associate's Degree Criminal Justice 2004 - 2006 University of Cincinnati Cincinnati, OH


Donald Lopez Hotel Director New Orleans, LA dlopez@example.com (550) 555-1333 Experience Hotel Director 2015 - Present New Orleans Airport PlazaNew Orleans, LA • Ensured compliance of front office, guest service, and PBX standard operating procedures and policies. • Attended many IHG classes including FOOT Guest Service Manager training. • Communicate effectively with other department heads/managers. Director Of Food And Beverage 2014 - 2015 Holiday Inn ExpressFayetteville, NC • Hired, trained and disciplined all culinary and food service employees. • Train workers in food preparation, and in service, sanitation, and safety procedures. • Created communication tools to assist banquet department in daily tasks. • Prepared and executed payroll and cost breakdown for individual banquet functions. • Enhanced quality and tightened cost control by implementing in-house butchering & sauce creation. General Manager 2010 - 2014 Taco BellSan Diego, CA • Assisted Human Resources in all aspects of employee relations. Restaurant General Manager 2007 - 2010 Denny'sSan Diego, CA • Managed daily restaurant operations and maintained Training Restaurant status. Skills Entire Food Procedures Human Resources Company Standards Beverage Outlets Company Policies Revenue Growth Portion Control General Management Menu Planning Education Bachelor's Degree Business 1999 - 2002 Ashford UniversitySan Diego, CA


Brittany Miller Hotel Director Employment History Hotel Director 2020 - Present Extended Stay AmericaAustin, TX • Answer inquiries regarding hotel services and registration by answering correspondences and telephone calls. • Promoted to the position of Hotel Manager after two months of working as a Guest Service Representative. • Communicate all policies and procedures to entire staff. Director Of Food And Beverage 2018 - 2020 Radisson HotelKenner, LA • Maintained high standards of quality in all Banquet functions, including eighteen Banquet rooms totaling 25K square feet. • Implemented a position certification program with the goal of standardizing service and improving guest service scores. • Direct food service operations, catering events . • Headed operations of the catering and banquet departments supervising a staff of fifty. Director Of Catering 2008 - 2018 New Orleans Airport PlazaKenner, LA • Interviewed, hired and trained new employees for the banquet department. • Use Delphi for BEO's and room blocks. • Assist with business development & revenue generation by making cold calls and encouraging repeat business. • Planned, conducted, and evaluated special events with hotel guests and meeting planners. • Trained and assisted in the set up of all banquet functions ranging from 2 to 600 people. Education High School Diploma 2002 - 2002 Contact Information Austin, TX (450) 555-6575 bmiller@example.com Skills Department Heads Menu Planning Guest Rooms Usda SQ New Customers Convention Services Hotel Services Special Events Beverage Outlets


Dylan Shaw Hotel Director Plymouth, MI (470) 555-6407 dshaw@example.com Skills Beverage Inventory Job Descriptions Guest Service Menu Items Payroll Annual Budget AIB Yield Management PMS Resorts Employment History Hotel Director 2011 - Present Hotel ServicesPlymouth, MI • Administered hotel policies and procedures. • Developed company-wide procedures and budgets to decrease business costs. • Manage financial performance of resort through declining checkbook, P&L review and labor/budget controls. • Managed Rooms Division, Guest Services, Front Desk, Concierge, Housekeeping, Tour Operations, Recreation and on-board Events. • Worked with ownership group and 3rd party management company to ensure all financial. • Assigned to assist other company properties and pre-openings, as part of the Omni Hotels and Resorts' Task Force team. Hotel Manager 2010 - 2011 MenardsMadison, WI • Assist plumbing manager and lead employees to keep department running efficiently while maintaining Guest Service focus. • Participated in the selection of front office/guest service personnel and acted as direct supervisor. Director Of Food And Beverage 2009 - 2010 AramarkBoston, MA • Oversee daily food service & commissary operation. • Direct activities of Food Service Supervisors to ensure high quality, cost effective nutritional care to patients. • Booked, coordinated and managed all banquets, caterings and special events ranging from 10 to 1000 guests. • Developed Quality Improvement programs that delivered a memorable, high quality experience. • Worked directly with LifeWay staff planning special events. • STAR - Supervising to Achieve Results Dietary Manager Association - Correctional Association Food Service Techniques, F.S. Education High School Diploma 2000 - 2000

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List of hotel director skills to add to your resume

The most important skills for a hotel director resume and required skills for a hotel director to have include:

Reservations
Front Desk
Hotel Operations
Financial Performance
Revenue Management
PMS
Cleanliness
Booking
Direct Reports
RevPAR
ADR
Guest Rooms
Culinary
PBX

Room Service
Executive Committee
Room Rates
Hotel Rooms
Guest Relations
Management Company
Yield Management
Delphi
AAA
VIP
Financial Reports
Room Revenue
Marriott
Human Resources

Group Sales
Cost Control
LMS
EVS
Capital Expenditures
Square Feet
Spas
OTA
Gift Shop
Guest Satisfaction Scores
Room Property
Guest Service Scores

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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