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Hostess skills for your resume and career

Updated January 8, 2025
3 min read
Hostess Example Skills
Below we've compiled a list of the most critical hostess skills. We ranked the top skills for hostesses based on the percentage of resumes they appeared on. For example, 48.8% of hostess resumes contained reservations as a skill. Continue reading to find out what skills a hostess needs to be successful in the workplace.

15 hostess skills for your resume and career

1. Reservations

Here's how hostesses use reservations:
  • Greeted by name and escorted patrons to their personalized private dining area while coordinating reservations and exemplifying customer service
  • Welcome guests upon arrival and provide seating arrangements based upon OpenTable reservations and guest preference.

2. Exceptional Guest

Here's how hostesses use exceptional guest:
  • Displayed exceptional guest service skills to every patron visiting restaurant.
  • Provide exceptional guest service by providing verbal instruction or information.

3. Seat Guests

Seat guests are the act of acknowledging, receiving, and communicating hospitality to a guest. Seating a guest has a long way to go in keeping the guest happy and active.

Here's how hostesses use seat guests:
  • Job duties including clean tables, wash dishes, seat guests, wait on tables, and other miscellaneous kitchen duties.
  • Greet guests at the door, seat guests, answer any questions, take reservations, organize paperwork, answer phones.

4. To-Go Orders

A to-go order refers to a food or beverage item served in a package, takeout container, or parcel which allows it to be taken away from a restaurant rather than eaten on the premises of the restaurant as a dine-in facility. A to-go order means your order from the restaurant but eat it at home and hence call it a takeout.

Here's how hostesses use to-go orders:
  • Demonstrated active listening and effective communication skills by answering telephone to provide information, and take to-go orders and make reservations.
  • Organized and executed reservations, to-go orders, and walk-in customers through excellent organizational and social skills.

5. Bus Tables

Bus tables refers to the process of cleaning restaurant tables after the customer has finished and paid for the meal. This includes cleaning the table of any dirty dishes, wiping down the table and seats, and (sometimes) resetting the table for the next guests.

Here's how hostesses use bus tables:
  • Follow rotation of the servers, bus tables, take phone orders, run food and general help in the restaurant.
  • Managed front of restaurant, greet and seat customers, answer phones, bus tables, clean front entry and restrooms.

6. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how hostesses use telephone calls:
  • Answered telephone calls for reservations in addition to preparing take-out and delivery orders.
  • Experience in answering telephone calls and taking reservations using professional language.

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7. POS

POS is an abbreviation of "Point of Sale" which is the time and place where a customer completes a transaction. It can either be a physical shop that consists of POS terminals or a virtual shop. A POS system helps simplify the retail functions and track important sales data.

Here's how hostesses use pos:
  • Completed all Point of Sale (POS) opening and closing procedures, including all contents of the cash registers.
  • Operated POS system as well as process gift cards, memberships, cash credit, and debit card transactions.
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8. Greeting Guests

Grееtіng guests is a wау of welcoming guеѕtѕ tо оnе'ѕ buѕіnеѕѕ or hоmе with jоу, ѕаtіѕfасtіоn, аnd hospitality. Greeting guеѕtѕ wіth a warm ѕmіlе, asking thе rіght ԛuеѕtіоnѕ, аnd ѕеttіng thеm on thе rіght track аrе аll vеrу іmроrtаnt fасtоrѕ whеn dеаlіng wіth a guеѕt.

Here's how hostesses use greeting guests:
  • Demonstrated genuine hospitality by greeting guests Resolved problems quickly to ensure happiness of customers
  • Developed receptionist skills through greeting guests, telephone communication and problem solving.

9. Food Orders

Here's how hostesses use food orders:
  • Greet and seat guests/Responsible for coordinating other hostesses and delegating responsibilities/Expedite food orders/Take-out orders/Clear tables
  • Handled the ordering and receiving of food orders and resolving any potential customer dissatisfaction

10. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how hostesses use customer service:
  • Provided exemplary customer service, including greeting and seating guests and accommodating any special requests at a high volume dining establishment.
  • Worked as a hostess and car-side carryout server demonstrating excellent customer service by creating a pleasant and communicative relationship with customers.

11. Drink Orders

Drink orders are made by a bartender working in a bar wherein he/she mixes up a drink that the customers want. There is a lot of different cocktail terminology a customer can ask the bartenders. The most commonly used are neat, it is a drink without any ice on it, but they can still add some by saying on the rocks. Also, you call a straight-up, a white or dark spirited drink poured in a cocktail glass.

Here's how hostesses use drink orders:
  • Answered calls, made reservations, organized hostess book, cleaned tables, took customer orders, ran food/drink orders.
  • Greeted and seated customers, wiped down tables, kept bathrooms clean, ran drink orders and gave out menus.

12. Ensure Cleanliness

Here's how hostesses use ensure cleanliness:
  • Check bathrooms every 45 minutes to ensure cleanliness, Roll silver wear, Answer the phone and always wear a smile.
  • Inspected dining and serving areas to ensure cleanliness and proper setup Performed serving, cleaning, and stocking duties in establishments.

13. Customer Satisfaction

Here's how hostesses use customer satisfaction:
  • Diffused customer complaints while expediting the seating process at a busy restaurant in order to achieve customer satisfaction and efficiency
  • Helped implement several useful aspects for serving in order to increase customer satisfaction and customer return rate.

14. Front Desk

Here's how hostesses use front desk:
  • Manage information, front desk operations and execute services through public relation initiatives.
  • Manage the front desk by coordinating coat checking, reservations, take out, and assigning guests to their direct locations.

15. Floor Plan

Here's how hostesses use floor plan:
  • Created daily floor plan on computer system and adjusted/updated as necessary; scheduled reservations and arranged parties and events for diners
  • Managed restaurant-wide seating arrangements, organized reservation system, and initiated dinner floor planning.
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List of hostess skills to add to your resume

Hostess Skills

The most important skills for a hostess resume and required skills for a hostess to have include:

  • Reservations
  • Exceptional Guest
  • Seat Guests
  • To-Go Orders
  • Bus Tables
  • Telephone Calls
  • POS
  • Greeting Guests
  • Food Orders
  • Customer Service
  • Drink Orders
  • Ensure Cleanliness
  • Customer Satisfaction
  • Front Desk
  • Floor Plan
  • Fine Dining
  • Clean Tables
  • Guest Satisfaction
  • Computer System
  • Room Service
  • Food Preparation
  • Customer Complaints
  • Reset Tables
  • Host Stand
  • Pleasant Dining
  • OpenTable
  • Customer Orders
  • RUN Food
  • Quality Customer Service
  • Phone Orders
  • Take-Out Orders
  • Clean Restrooms
  • Exceptional Dining
  • Cash Registers

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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