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Home Agent skills for your resume and career

Updated January 8, 2025

4 min read

Below we've compiled a list of the most critical home agent skills. We ranked the top skills for home agents based on the percentage of resumes they appeared on. For example, 30.7% of home agent resumes contained customer service as a skill. Continue reading to find out what skills a home agent needs to be successful in the workplace.

15 home agent skills for your resume and career

1. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how home agents use customer service:

Grow customer service skills while working with a premier provider of software/application products known for exemplary customer service.
Handled incoming/outgoing calls- Verified information- Lead generator- Sales- Warm transfers- Securely received customer credit card information- Customer service

2. Inbound Calls

Here's how home agents use inbound calls:

Processed inbound calls from customers for orders for a popular Shopping Network and, orders for a major Restaurant Chain.
Answer inbound calls for ShopNBC and place orders, answer inbound calls for InterCall and place callers into teleconferences.

3. Windows

Windows is a chain of operating systems that controls a computer and is developed by Microsoft. Every version of Windows consists of GUI (graphical user interface), with a desktop that allows the user to open their files.

Here's how home agents use windows:

Developed knowledge of Apple and Windows operating systems and assisted clients in solving technical issues.
Worked with various operating systems, and all versions of Windows.

4. Outbound Calls

An outbound call is made by the call center representative to the customers on behalf of the company. Such calls help increase sales and generate revenue for the organization.

Here's how home agents use outbound calls:

Take inbound/outbound calls from customers needing assistance with customers needing assistance with their Apple products.
Handled high volume of both inbound and outbound calls and email.

5. Troubleshoot

Troubleshooting is the process of analyzing and fixing any kind of problem in a system or a machine. Troubleshooting is the detailed yet quick search in the system for the main source of an issue and solving it.

Here's how home agents use troubleshoot:

Monitor and test systems and peripheral equipment and troubleshoot problems*Evaluate systems performance level and improve capabilities as needed.
Inform members of different Weight Watchers programs, Troubleshoot mobile app issues and website issues.

6. Customer Inquiries

Here's how home agents use customer inquiries:

Respond courteously and efficiently to customer inquiries via live chat, email and phone concerning virtual world gaming products or services.
Answered an average of 65 calls per day by addressing customer inquiries, solving problems and providing new product information.

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7. Customer Care

Customer care, also known as customer service, is a one-to-one interaction between the consumer of a company and its representative.

Here's how home agents use customer care:

Secure new client sales and retention through exceptional customer care.
order and sales assistance support/ /customer care/agent transfers/store locations/upgrade maintenance/site navigation/tech support LivePerson/AT&T Chat Features Sales.

Select Skills To Add To Your Resume

Customer Service

Inbound Calls

Windows

Outbound Calls

Troubleshoot

Customer Inquiries

8. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how home agents use telephone calls:

Answer telephone calls and e-mails and prepare logs of queries and complaints reported by the callers.
Answer telephone calls and enter callers in a Sweepstakes Contest Magazines sales

9. Quality Standards

Quality standards are a specific level of standards of products that are set by the companies for the customers that have to be met and maintained throughout the process until the time of delivery. Quality standards are information that includes the customer's requirements, guidelines, and characteristics for the needed final product or service.

Here's how home agents use quality standards:

Completed Installations to Geek Squad quality standards, either alone or with a team for more complex or custom jobs.
Obtain and process various calls accordance with policies, procedures, quality standards, and federal laws and regulations.

10. Customer Issues

Here's how home agents use customer issues:

Researched customer issues and made appropriate recommendations.
Networked with other internal and external departments and companies to find the best solution for our customer issues.

11. Payment Arrangements

Here's how home agents use payment arrangements:

Scheduled appointments for May-tag customers on recalls Assisted with payments, new accounts, reconnects and payment arrangements with Dominion Power.
Set up payment arrangements; restore service, advice of disclosures for payment arrangement.

12. Customer Complaints

Here's how home agents use customer complaints:

Resolve order errors and customer complaints with satisfaction guaranteed approach.
Resolved customer complaints and concerns with service from modifications.

13. Place Orders

Here's how home agents use place orders:

Help customers place orders, review placed orders, rewards accounts, baby registry, refunds...
Tutored customers on how to use website to place order 3.

14. Billing Issues

Billing issues are the mistakes made by the company resulting in a wrong bill for the customer. An example of a billing issue might be adding what is owed incorrectly or accidentally omitting a service the customer bought. The billing issues are the company's responsibility and are caused by the one who calculates the bill. The customer does not need to pay it, however, the dispute may take some time to resolve.

Here's how home agents use billing issues:

Resolved customer technical and billing issues remotely
Answered calls and assisted customers with cookie orders, shipping, and billing issues.

15. Software Applications

A software application is any computer program developed and used by consumers, such as Microsoft's suite of products (Office, Excel, Word, PowerPoint, Outlook, etc.), Internet browsers such as Firefox, Safari, and Chrome, or browser add-ons that Defendant preinstalls or causes to be preinstalled onto a Covered Product. The software application is designed to help the user perform specific tasks - personal, educational, and business functions.

Here's how home agents use software applications:

Completed transactions in real time, working simultaneously with multiple software applications.
Research, procure, install, and configure software applications.

5 Home Agent Resume Examples

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Stephen Olson Home Agent Contact Information Morgantown, WV (970) 555-7490 solson@example.com Skills • Customer Service • Health Care • Sales Goals • Financial Needs • Company Policies • Data Entry • Patience • Policy Changes • Troubleshoot • Customer Complaints Employment History Home Agent 2020 - Present Teletech Holdings Morgantown, WV • Responded to inbound customer inquiries while meeting or exceeding quality standards. • Worked from home using special technology to access their database and phone system using my own internet service. • Resolved customer complaints and requests for refunds, exchanges and adjustments. Home Office Representative 2019 - 2020 Circle K Phoenix, AZ • Operated a POS system to itemize and complete an average of number customer purchases. • Process orders and requests as per guidelines provided by policies set by corporate. • Shared product knowledge with customers while making personal recommendations. Agent Assistant 2014 - 2019 State Farm Phoenix, AZ • Contacted prospective customers providing information on different policies types, tailoring policies to clients coverage needs and financial status. • Created events which resulted in the team unit exceeding monthly sales goals. • Processed applications and paperwork for all new customers. Education High School Diploma 2014 - 2014


Karen Burns Home Agent Contact Info Charlotte, NC (350) 555-9337 kburns@example.com Skills Trade ShowsCRMNew AssociatesTravel ArrangementsCustomer ServicePurchase OrdersGreeting CustomersCommunicationHRLogistics Employment History Home Agent 2016 - Present iQor Holdings Charlotte, NC • Trained in enhanced customer service to display a caring and nurturing experience when customers calls in with any issue. • Educated customers on internet account management access. • Maintained a friendly and positive attitude when communicating with customers. • Received and processed applications for DIRECTV new customers. Customer Service Consultant 2015 - 2016 Xerox Charlotte, NC • Locate products, send emails, resolve customer confusion, and educate customers on different programs that may benefit their experience. • Helped customers by phone, handled and resolved customer issues, managed customer accounts, recorded details of actions taken. • Assist inquires with reading, writing and communication in English language, to assist with identifying current benefits/eligibility with Medicare. • Assist customers to resolve inquires and maintenance on accounts. Sales Administrator 2012 - 2015 The Walt Disney Company Orlando, FL • Managed current online advertising clients and agencies while supporting account executives. • Demonstrate effectness in communication and examplified great enthusiasm at work. • Managed trusts, sites, replication between domain controllers, FRS and Group policy issues and setup. • Configured indexes and searches and implemented crawl rules for the SharePoint 2010 environment. Education Bachelor's Degree Business 2004 - 2007 University of Central Florida Orlando, FL


Stephen Olson Home Agent Morgantown, WV solson@example.com (970) 555-7490 Experience Home Agent 2020 - Present Teletech HoldingsMorgantown, WV • Responded to inbound customer inquiries while meeting or exceeding quality standards. • Worked from home using special technology to access their database and phone system using my own internet service. • Resolved customer complaints and requests for refunds, exchanges and adjustments. Home Office Representative 2019 - 2020 Circle KPhoenix, AZ • Operated a POS system to itemize and complete an average of number customer purchases. • Process orders and requests as per guidelines provided by policies set by corporate. • Shared product knowledge with customers while making personal recommendations. Agent Assistant 2014 - 2019 State FarmPhoenix, AZ • Contacted prospective customers providing information on different policies types, tailoring policies to clients coverage needs and financial status. • Created events which resulted in the team unit exceeding monthly sales goals. • Processed applications and paperwork for all new customers. Skills Customer Service Health Care Sales Goals Financial Needs Company Policies Data Entry Patience Policy Changes Troubleshoot Customer Complaints Education High School Diploma 2014 - 2014


Billy Gibson Home Agent Employment History Home Agent 2018 - Present SeaWorldOrlando, FL • Develop strong and trusting relationships with customers through accurate communication and contract interpretation. • Communicate effectively with individuals/teams in the program to ensure high quality and timely expedition of customer requests. • Provide customer service and support. Customer Care Advocate 2013 - 2018 SeaWorldOrlando, FL • Acknowledged multiple times for attendance, customer service, and awarded Associate of the Month 3 times. • Managed site selection, logistics, and registration. • Traveled as needed for training and helping with training for new CSR's. Travel Consultant 2011 - 2013 World Travel HoldingsOrlando, FL • Worked with IRN / ION to provide efficient and cost effective travel arrangements. • Group Travel Coordinator to consult with clients and book travel through computer programs and vendors. • Handled travel arrangements for the Johns Hopkins Institutions. • Used the Apollo GDS system. Education Certificate Business 2005 - 2006 University of Central FloridaOrlando, FL Contact Information Orlando, FL (830) 555-4867 bgibson@example.com Skills Vacation Packages Quality Standards Corporate Clients Customer Interaction Travel Regulations Windows RFP Bilingual Customer Travel Products Customer Care


Catherine Peters Home Agent Chicago, IL (880) 555-8180 cpeters@example.com Skills Travel Arrangements Worldspan TSA Apollo Troubleshoot Internet Windows Communication Technical Support GDS Employment History Home Agent 2016 - Present United Continental HoldingsChicago, IL • Conducted operations in compliance with company policies, procedures and federal regulations. • Work at the ticket counter, gates; meet inbound flight and US Customs. • Assessed packages for compliance with company policies and services in a very fast-paced environment. • Specialize in providing excellent customer service to passengers while helping to maintain a safe and friendly environment to our customers. Home Agent 2012 - 2016 United Continental HoldingsChicago, IL • Cross-utilized to provide customer assistance at the ticket counter, gates, ramp and baggage claim. • Coordinated reservations for passengers traveling on domestic and international flights. • Implemented sound judgment in accordance with company policy to provide clear communication to clients. Travel Agent 2009 - 2012 GogoChicago, IL • Provided travel arrangements for individuals and groups. • Planned and set up group travel with hotels, airlines and transfer companies in the Unites States and International. • Work on devices such as Unix/Linux, Sun/Solaris, Windows OS. • Counseled business traveler's to provide the best and most efficient arrangements. • Coordinated business travel for corporate accounts. • make travel arrangements for leisure and business travelers Education High School Diploma 2009 - 2009

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List of home agent skills to add to your resume

The most important skills for a home agent resume and required skills for a home agent to have include:

Customer Service
Inbound Calls
Windows
Outbound Calls
Troubleshoot
Customer Inquiries
Customer Care
Telephone Calls
Quality Standards
Customer Issues
Payment Arrangements
Customer Complaints

Place Orders
Billing Issues
Software Applications
Federal Laws
Technical Troubleshooting
Customer Accounts
Technical Issues
Customer Support
Customer Orders
Product Knowledge
Billing Inquiries
Inbound Sales

Customer Interaction
Upselling
Customer Retention
Problem Resolution
DSL
IOS Devices
Technical Assistance
Customer Calls
Customer Understanding
Process Orders
Depot

Updated January 8, 2025

Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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