Home Agent resume examples for 2025
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Home Agent Resume
Work Experience Home Agent, Teletech Holdings - Morgantown, WV 2020 Responded to inbound customer inquiries while meeting or exceeding quality standards. Worked from home using special technology to access their database and phone system using my own internet service. Resolved customer complaints and requests for refunds, exchanges and adjustments. Home Office Representative, Circle K - Phoenix, AZ 2019 - 2020 Operated a POS system to itemize and complete an average of number customer purchases. Process orders and requests as per guidelines provided by policies set by corporate. Shared product knowledge with customers while making personal recommendations. Agent Assistant, State Farm - Phoenix, AZ 2014 - 2019 Contacted prospective customers providing information on different policies types, tailoring policies to clients coverage needs and financial status. Created events which resulted in the team unit exceeding monthly sales goals. Processed applications and paperwork for all new customers. Skills Education High School Diploma 2014 - 2014 |
How to write a home agent resume
Craft a resume summary statement
A resume summary is your opening statement that highlights your strongest skills and top accomplishments. It is your chance to quickly let recruiters know who you are professionally - and why they should hire you for the home agent role.
Step 1: Start with your current job title, or the one you aspire to. Are you a passionate manager? A skilled analyst? It's a good starting point.
Step 2: Next put your years of experience in home agent-related roles.
Step 3: Now is the time to put your biggest accomplishment or something you are professionally proud of.
Step 4: Read over what you have written. It should be 2-4 sentences. Your goal is to summarize your experience, not recite your resume.
These four steps should give you a strong elevator pitch and land you some home agent interviews.Hi, I'm Zippi, your job search robot. Let me write a first draft of your summary statement.
List the right project manager skills
Your Skills section is an easy way to let recruiters know you have the skills to do the job. Just as importantly, it can help your resume not get filtered out by hiring software. Here is how to make the most of your skills section and make sure you have the right keywords:
- Start with the job listing. Frequently, the keywords looked for by recruiters will be listed. Be careful to include all skills in the job listing you have experience with.
- Consider all the software and tools you use on a daily basis. When in doubt, list them!
- Make sure you use accurate and up to date terms for all the skills listed.
Here are example skills to include in your “Area of Expertise” on a home agent resume:
- Customer Service
- Inbound Calls
- Windows
- Outbound Calls
- Troubleshoot
- Customer Inquiries
- Customer Care
- Telephone Calls
- Quality Standards
- Customer Issues
- Payment Arrangements
- Customer Complaints
- Place Orders
- Billing Issues
- Software Applications
- Federal Laws
- Technical Troubleshooting
- Customer Accounts
- Technical Issues
- Customer Support
- Customer Orders
- Product Knowledge
- Billing Inquiries
- Inbound Sales
- Customer Interaction
- Upselling
- Customer Retention
- Problem Resolution
- DSL
- IOS Devices
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How to structure your work experience
A work experience section is a vital part of your resume because it shows you have the experience to succeed in your next job.
- Put your most recent experience first. Prospective employers care about your most recent accomplishments the most.
- Put the job title, company name, city, and state on the left. Align dates in month and year format on the right-hand side.
- Include only recent, relevant jobs. This means if you're a fairly experienced worker, you might need to leave off that first internship or other positions in favor of highlighting more pertinent positions.
How to write home agent experience bullet points
Remember, your resume is not a list of responsibilities or a job description. This is your chance to show why you're good at your job and what you accomplished.
Use the XYZ formula for your work experience bullet points. Here's how it works:
- Use strong action verbs like Led, Built, or Optimized.
- Follow up with numbers when possible to support your results. How much did performance improve? How much revenue did you drive?
- Wrap it up by explaining the actions you took to achieve the result and how you made an impact.
This creates bullet points that read Achieved X, measured by Y, by doing Z.
Here are effective examples from home agent resumes:
Work History Example #1
Home Agent
PFSweb
- Provided DSL Technical support for AT&T business and consumer accounts.
- Answered questions about billing, cable, internet and telephone services.
- Developed knowledge of Apple and Windows operating systems and assisted clients in solving technical issues.
- Updated existing trouble tickets for client and then moved email to the appropriate file or folder.
- Defined and realized the machines that performed fiber placement technology through the different development and implementation cycles.
Work History Example #2
Home Agent
AT&T
- Created Curriculum, Trainers guides, and Troubleshooting material for Remote Agents, Trainers, and Staff.
- Initiated intrusive testing process for customers to resolve internet, telephone and television problems.
- Assisted Consumer and Small Business customers in budgeting and obtaining services for their telecommunication needs while meeting monthly sales objectives.
- Used modern computerized and internet-based wireless network systems to resolve issues.
- Processed calls from potential customers to acquire their telecommunication business.
Work History Example #3
Customer Care Agent
Family Dollar
- Revised international communication emails and improved readability.
- Coordinated services and facilitated communication between technicians and front shop.
- Managed business rules, developed communications and C-level reporting for $40M+ dealer network customer experience leadership bonus.
- Continued experience with the internet, mainframe, and Microsoft Office suite.
- Managed difficult customer situations and respond promptly to customer needs.
Work History Example #4
Contact Agent
Suncast
- Scheduled and managed customer appointments to resolve telecommunication issues.
- Facilitated troubleshooting for equipment errors, while educating customers on existing and new products.
- Coordinated installation of phone lines, cable lines and internet lines.
- Provided extensive technical support for a wide variety of wireless communication devices.
- Required to understand and efficiently communicate any matter regarding billing and/or internet connection issues.
You can let Zippi customize your resume.
Add an education section to your resume
- The highest degree you have achieved.
- TWhere you attended school, and the dates (Although if you graduated some time ago, leave the date off to avoid ageism)
- TField of study
- TAny honors, relevant coursework, achievements, or pertinent activities
Here are some examples of good education entries from home agent resumes:
High School Diploma
2014 - 2014
Highlight your home agent certifications on your resume
Certifications are a great way to showcase special expertise or niche skills. Some jobs even require certifications to be hired.
Start simple. Include the full name of the certification. It's also good to mention the organization that issued the certification. Next, specify when you obtained the certification.
If you have any of these certifications, be sure to include them on your home agent resume:
- Certified Pharmacy Technician (CPhT)