Helpdesk Lead Jobs Near Me

We are looking for a motivated and enthusiastic Entry-Level IT Support Technician to join our team. The ideal candidate will provide daily internal IT support and assist with Power App-related tasks. This position is perfect for someone who is willing to learn and possesses a basic coding background. • Daily IT Support: Provide technical assistance and support for incoming queries and issues related to computer systems, software, and hardware. Respond to queries either in person, via email, or over the phone. • Troubleshooting: Identify and resolve technical issues by walking employees through problem-solving processes. Escalate unresolved issues to the next level of support as required. • System Maintenance: Perform regular maintenance tasks such as software updates, system backups, and security checks to ensure smooth operation of IT infrastructure. • Account Management: Create, modify, and disable user accounts as required. Manage permissions and access control settings. • Power App Development: Assist in the development, maintenance, and troubleshooting of Microsoft Power Apps applications. Collaborate with team members to design and implement new features and improvements. • Documentation: Maintain accurate records of technical issues, solutions, and best practices. Create and update user guides and support documents. • Inventory Management: Track and manage IT assets, including hardware and software inventory. Assist in procurement and deployment of new equipment. • Onsite Support: Be prepared to provide onsite support when called upon, even during remote working times. This includes the ability to travel to the office or other locations as necessary. Requirements Educational Background: equivalent in Information Technology, Computer Science, or a related field. Bachelor's degree preferred. Technical Skills: Basic understanding of computer hardware, software, and networking concepts. Familiarity with Microsoft Office Suite and Windows operating systems. Coding Knowledge: Basic coding skills in languages to Microsoft power Apps or any relevant language. Willingness to learn and develop Power Apps. Communication Skills: Excellent verbal and written communication skills. Ability to explain technical issues to non-technical users. Problem-Solving Skills: Strong analytical and troubleshooting abilities. Attention to detail and proactive approach to resolving issues. Customer Service: Commitment to providing high-quality customer service and support. Patience and empathy when dealing with user issues. Experience: Previous experience in an IT support role is a plus but not required. Internships, volunteer work, or personal projects showcasing technical skills will be considered. Certifications: Certifications such as CompTIA A+, Microsoft Certified: Power Platform Fundamentals, or similar are advantageous but not required. Power Apps: Experience with Microsoft Power Apps, including designing and building apps, is highly desirable. Language Skills: Proficiency in Japanese is a plus.

Russell Tobin is looking for a Technical Support Representative based in Columbus OH for our client who is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. Job title: Customer Supp/Account Rep-Sr -IT Location: Columbus OH Duration: 6 months Pay rate: $21.00/hour Executive Summary: The Service Desk Chat Agent is the first point of contact that support end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first call resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service. Expectation of Role: • Customer Service Skills: o Demonstrate active listening in order to gain an accurate understanding of the situation o Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution o Acknowledging the sense of urgency for resolving the issue o Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding • Communicate effectively: o Producing accurate detailed documentation consumable by end users, level two support, and problem management o Maintain professionalism and netiquette to ensure messages are received as intended o Respond timely via the chat platform to prevent delay or frustration o Clearly document actions taken in ticketing record for tracking and data analytics • Technical Proficiency: o Leverage the chat tooling and ticketing platform effectively o Provide high quality end-user technical support, related to enterprise software and hardware o Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components • Culture Carrier: o Demonstrate the ability to collaborate with others o Display a safe and positive attitude o Adhere to policies and procedures and act in the best interest of the overall firm Qualifications: • Excellent customer service skills required • Excellent communication skills required • Problem solving skills • Self Motivated • Two to five years of chat experience • Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment • Preferred work experience in technical support role but not required Required Education: • High school diploma or GED with relevant work experience Benefits Disclosure “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

12 months contract Responsibilities include: Demonstrate strong customer service skills to provide phone support, including: Listening to the customer to gain an accurate understanding of the situation Being empathetic to the customer's situation and having a sense of urgency to resolve the issue Producing accurate, detailed documentation at the client, problem, and incident level Resolving conflict Responsible for high-quality end-user technical support related to enterprise software and hardware Handle assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 24/7/365 environment Provide after-hours and weekend support as needed under general oversight Ensure attention to detail, follow-through, teamwork, and a positive attitude Apply understanding of technology to support all existing systems Support all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via online chat, and in person Create a positive customer support experience by: Building rapport and trust with end users through a professional attitude and clear communication Ensuring timely resolution or escalation with a sense of urgency and clear communication of status to end users Work directly with internal end users to provide guidance, support, and sound communication principles, even in challenging situations Investigate, diagnose, resolve, and recover hardware and software problems Install, modify, clean up, run diagnostic programs, and repair computer hardware, peripherals, and software Qualifications: Excellent customer service skills Excellent communication skills 2-5 years of proven, related work experience in a comparable complex, high-tech, and fast-paced environment Preferred: Work experience in a technical support role (not required) Required Education: High school diploma or GED with relevant work experience Ability to diagnose problems in a complex environment and provide effective solutions quickly Self-motivated with the ability to work independently in a high-pressure environment Willingness to work variable shifts, including evenings, weekends, and public holidays Key Competencies: High-quality end-user technical support for enterprise software and hardware Strong understanding of technology with the ability to support existing systems Investigation, diagnosis, resolution, and recovery for hardware and software issues 2-5 years of proven, related work experience in a comparable complex, high-tech, fast-paced work environment

Do you throw around words like “statistical significance” with reckless abandon? Are you someone who has a knack for recommending design decisions based on tangible insights - someone who finds the needles in the haystacks? Do you like Slack hangouts, flexible hybrid/remote culture, and unlimited PTO? If so, you may be a perfect fit for Nebo's award-winning UXO team. Being a UXO Specialist at Nebo Nebo is a human-centered agency built on a culture of respect, professional growth and care for every employee. With numerous perks, including hybrid in-office/remote work options designed to fit your needs, unlimited PTO, and free attendance to local marketing events, join this fun-loving team that occasionally talks Slack Smack. We're looking for the right person with a mind for phenomenal User Experience design, plus an interest in business strategy and analytical insight. You'll work as part of our collaborative UX team to make our clients' digital presence even more amazing and user-friendly. You will perform insightful UX Research, providing heuristic recommendations, and building and managing A/B and multivariate tests. Interested in putting your skills and talents to work? We'd love to have you. UX Optimization Specialist Job Description Assist in the development and execution of UXO strategies with the goal of increasing conversion rates and revenue for clients Contribute to Nebo's optimization processes, tools and strategies to increase efficiencies and results Effectively collaborate with other Nebo teams, including Intelligence (Research & Analytics), Content, Design and Engineering Develop hypotheses, testing briefs and reports for A/B tests Attend client calls/meetings when UXO work is being presented or discussed Assist in the research and creation information architectures and sites that guide users down carefully crafted user flows Requirements: Bachelor's degree 2+ years experience (UX / CRO / Analyst or related field) Loves to work with data, and has a basic understanding of statistics Strong creative communication skills Upbeat attitude, driven and motivated to work in a dynamic environment Nice-to-Haves: Experience with Optimizely, VWO and/or other testing platforms Experience with Google Analytics, Adobe Analytics and other digital analytics solutions Ability to pull insights from completed tests - even failed or inconclusive tests - for future usage Experience with Figma is a plus Experience in HTML, CSS, Javascript and/or JQuery is a plus Experience with UX design is a plus Nebo's Commitment to Diversity & Inclusion As a human-centered agency, we believe in uplifting our community and advancing society through inclusive business practices. We're dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status.

Contract to Hire Columbus, OH The Service Desk Analyst, plays a key role in delivering exceptional service and support experiences, ensuring customer satisfaction with every interaction. This role contributes to the success of the organization by providing high-quality IT support and effective solutions through proactive problem resolution. Responsibilities include handling incident, problem, request, and knowledge management tasks, such as intake, triage, troubleshooting, escalation, documentation, and resolution. Operating 24/7/365, the Service Desk offers level 1 and level 2 support to the whole company. As the face of IT and intake for IT teams, supported areas include end-user software, hardware, mobile devices, enterprise and business applications, and telecommunications. Key Responsibilities: · Remote and Onsite Support: Actively participate in all Service Desk core responsibilities, providing both remote support (via phone and ticket queue) and onsite support (through kiosk/walk up desk). · Customer Experience: Deliver exceptional customer experiences by providing support for the technical environment, ensuring prompt, friendly, and professional service. · Technical Issue Resolution: Provide accurate, complete, and timely resolutions for technical issues. Progress and escalate unresolved issues appropriately when they fall outside the scope of Service Desk responsibilities. · Ticket Follow-Up: Ensure thorough follow-up on all tickets, confirming successful resolution with end users before ticket closure, maintaining clear communication throughout the process. · Knowledge Management Contribution: Consistently utilizes the Service Desk knowledge management system when triaging incidents. Identify gaps within the knowledge base and contribute by creating and maintaining knowledge articles to address these gaps. · Account Management: Accurately create and maintain user accounts and manage access permissions as defined by organizational protocols. · Team Collaboration: Actively participate in Service Desk team meetings and activities, fostering collaboration and continuous improvement. · Flexible Coverage: Display flexibility by providing support during peak times, as well as covering for team members during vacations or sickness, ensuring uninterrupted service. Minimum Qualifications: · Education: Associate in information technology, MIS, Business or equivalent · Years of Experience: 0-2 · Knowledge & Skills: ~ 1 year of experience in a Enterprise Service Desk and/or technical support environment, demonstrating proficiency in handling technical issues and providing IT support. · Customer-Focused Support: Minimum of 1 year of experience in a customer-focused support environment, with a strong commitment to providing outstanding service and building positive relationships with end users. · Familiarity with using a ticket management system to track, prioritize, and resolve incidents and service requests efficiently. · Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to a diverse audience and partner effectively with various teams. · Industry Standard Software Support: General experience with industry-standard software and applications, including Microsoft Office programs, Adobe Reader/Acrobat, Apple iOS, Google Chrome, Microsoft Edge, Remote Desktop Connection, and telephony systems (e.g., Genesys, Avaya). · End User Hardware Knowledge: Familiarity with common end-user hardware, including Dell and Mac laptops/desktops, office printers, and other computer accessories. · Network Support Knowledge: Basic understanding of common network support issues related to LAN/WLAN. · Certification Preferences: A+ Certification is preferred, demonstrating foundational knowledge in IT support and hardware troubleshooting. Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the Role As a Technical Support Engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You'll collaborate with cross-functional teams to resolve complex challenges while serving as a trusted customer advisor. We're seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences. Responsibilities: Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and services Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutions Collaborate with cross-functional teams to resolve customer and partner technical challenges Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiences Manage enterprise customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experience Develop solutions using Bash, Python, JavaScript, and PostgreSQL Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement Qualifications and Requirements: Bachelor's degree in Computer Science, Engineering, or related field Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred) Knowledge of ERP systems (CRM, Accounting, Inventory, POS) Strong problem-solving skills with the ability to translate technical concepts for diverse audiences Effective communication and collaboration skills with team members, partners, and customers Nice to have: 1-3 years of professional experience (technical support preferred) Experience with Odoo or similar ERP systems Background in SaaS or startup environments Experience working with Unix/Linux platforms A proactive learning mindset with a focus on continuous improvement Additional language skills (Spanish, French, or Portuguese preferred) Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $90,000-$105,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Freelance IT Programmers, Graphics, Video and motion editing, Developers, Electrician, Electromechanics, Contractors, Plumbers, Mason Bricklayers service, Music, audio specialist, Analyst, Acting and voice services online. Can work remote and or location work on a freelancer online platform engagement. Need to have a smart phone and lap top or desk top computer to perform work.

Here at Lower, we believe homeownership is the greatest wealth creator in America today. Our goal is to make homeownership accessible to more people. We also know the path to get there can be daunting; but it doesn't need to be. As a mission-driven fintech, everything we do revolves around simplifying the home buying process. Through our growing family of companies and products, our team meets customers where they want to do business at every step of the journey. Lower has originated, underwritten, and funded tens of billions of dollars in home loans and offers an industry-leading customer experience with ratings of 4.8 on Trustpilot, 4.9 on Google, 4.9 on Zillow, and A+ from the Better Business Bureau. We innovate through technology, but our people are what sets us apart. Job Description: IT Support Analyst II provides advanced technical support, troubleshooting, and customer service for end users. This role is responsible for diagnosing complex IT issues, assisting with IT training, and supporting IT infrastructure. IT Support Analyst II also collaborates with vendors and escalates unresolved issues to higher-tier support teams when needed. What you'll do: Serve as the first or second point of contact for users experiencing technical issues. Diagnose, research, and resolve advanced hardware, software, and network-related problems. Assist with managing and maintaining IT assets, including computers, peripherals, and mobile devices. Provide technical guidance to Tier 1 analysts and assist in training new team members. Escalate unresolved technical issues to Tier 3 (IT Engineer) support when necessary. Work with vendors and internal stakeholders to develop and maintain IT training content. Assist with the onboarding and offboarding process, including provisioning and deprovisioning user accounts. Maintain and update IT documentation, knowledge base articles, and troubleshooting guides. Identify recurring IT issues and recommend solutions to improve system efficiency. Maintain a high level of customer service while working in a fast-paced IT environment. Perform other duties as assigned. Who you are: Minimum 6 months of helpdesk or IT support experience required. Strong customer support skills and ability to communicate technical concepts clearly. Experience troubleshooting Windows OS, Microsoft 365 applications, and network connectivity issues. Strong problem-solving ability and attention to detail. Ability to multitask and prioritize issues effectively. Knowledge of IT security best practices, including user account management and endpoint protection. High level of professionalism and ability to maintain confidentiality. Able to lift at least 50 pounds for IT hardware deployment. Why you'll love working at Lower: You'll be surrounded by talented, dedicated people who believe in the company's mission. You'll be able to shape the future of Lower's user experience. You'll join a locally and nationally recognized best place to work that values promotion from within. There is opportunity for professional growth and development. Plus: Competitive compensation plan Extended benefit offerings including: Medical/dental/vision Paid holidays Paid time off Parental leave Life insurance Short- and long-term disability 401K with company match Discount on home mortgage refinances or purchase Job Type: Full-time Work Location: on-site, Columbus, OH Pay: $25- $32 Hourly Lower provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

DEX Imaging is a leading provider of document handling equipment and services with multiple offices and locations throughout the United States. We are the nation's largest independent provider of office technology. We are the industry leader in delivering excellent customer service every time and we do this by hiring and training great people. Job Description:In your role as a Managed IT Help Desk Tier 1, your primary responsibility will be to provide technical software, hardware, and networking problem resolutions to DEX Imaging's Managed IT clients by performing question/problem diagnosis and providing remote support solutions in a call center environment. Your role will also require the setup and deployment of client hardware at client sites as well as any onsite troubleshooting required that can not be completed remotely. This position requires critical thinking, strong interpersonal and customer service skills, and the ability to work in a team-oriented environment. Job Responsibilities: Examples of key duties are interpreted as being descriptive and not restrictive in nature. Identifies, diagnoses, and resolves any assigned support requests Answer incoming service calls part of cell center queue, gather client information, and create support request within PSA system Provides one-on-one end-user problem resolution over the phone Assists in the configuration and imaging of end-user PC desktop hardware, software and peripherals Oversees timely repair of PC computer equipment covered by third-party vendor maintenance/warranty agreements On-going self-training to preserve professional skillsets required to perform job duties Provide after-hour support for clients during scheduled on-call rotation Assist in Managed IT Projects as instructed by Project Team Manager Assists in creating materials/documentation for end-user frequently asked questions (FAQs) Train users on network login, printing, accessing network shares, printing, scanning and software applications Maintain effective communication with other technicians and management with regards to events and changes transpiring at client sites Communicate with client at all levels from IT personnel to C-Suite and to understand business issues in context of IT issues Takes ownership of tasks and follows through to ensure complete resolution Takes a personal interest in, and responsibility for, quality of work performed, or work associated with Willingness to recognize when it is necessary to ask for technical expertise from others without unnecessarily burdening other team members Provide accurate time estimates for how long a task will take to complete Understand that the success of individuals is measured by the success of their teams Qualifications: Excellent verbal and written communication skills 1-3 years experience providing IT support to end users Managed IT Services experience desirable Experience with administration of Microsoft desktops, Microsoft servers, Active Directory, Group Policy, Microsoft Office, and Microsoft 365 Experience leveraging PSA ticketing system and RMM tools for remote management Certifications such as CompTIA A+ are desirable Work Week Format: Work Schedule is Monday through Friday from 8:00 AM to 5:00 PM EST in our Network Operations Center (NOC) Remote Work Schedule varies based on scheduling and approval by Service Manager Lunch schedule varies on team availability and is limited to one hour Attendance to training or called meetings is mandatory Mandatory on-call rotation schedule as required

If you're looking for a high-energy, inclusive atmosphere and a company that understands the importance of work/life balance, Commonwealth is your match! From generous bonus and 401(k) programs to tuition reimbursement and flexible work schedules, Commonwealth is focused on helping its employees thrive in an environment suited to their needs. On top of all that, the Technology department offers a hybrid work schedule, so you'll be able to work from home for part of the week! We're looking for a helpdesk specialist to join our ranks in greater Cincinnati, Ohio! Are you a proactive problem solver with exceptional customer service skills? As a helpdesk specialist, you will put your technical expertise to use, providing our more than 900 home office employees with the technical support they need to do their jobs. In addition, you'll provide technical recommendations and support to our more than 2,000 advisors, as well as their staff, regarding any technology they use. Ours is a fast-paced, on-your-toes environment, and a positive, can-do attitude is a must. Please note: This is a full-time opportunity, working 8:00 a.m. to 5:00 p.m. PST with a 60-minute lunch break. Key Responsibilities Providing first-level technical support to home office staff, as well as to Commonwealth advisors and their staff, on a wide range of issues and products Prioritizing and processing help requests to identify and resolve technical issues Core Strengths and Skills Excellent communication skills (phone etiquette, listening skills, and follow-up skills) Knowledge and experience troubleshooting basic-to-advanced Windows 10/11 OS and browser problems Experience with Microsoft Office Suite 2016, 2019, and Office 365 functionality and troubleshooting basic connectivity issues; experience with advanced Microsoft Outlook functionality and protocols involved with connecting to Exchange Knowledge of Active Directory, Azure, and domain environments Experience in providing mobile device support (iOS, Android) Ability to troubleshoot TCP/IP networking issues, including network devices such as printers and scanners 3+ years' experience working in a technical support role CompTIA A+, Microsoft MD-100, or equivalent technical certification preferred Have we piqued your curiosity? Can you see yourself thriving in this opportunity? Picture Yourself Here At Commonwealth, we believe in a better world. We hold ourselves and each other to higher standards. We take care of one another. That's why we invest in you-we encourage employee growth both in your career and education; we are building out a robust diversity, equity, and inclusion program; we offer incredible health care benefits; and we find plenty of occasions to celebrate. What's not to love? We are always striving to be better, and we are looking for employees who share that same mindset. Better people, better coworkers, better leaders, better creators. Bring your best work and your full self to the table, and we will do the same. Together, we can build a better future for our advisors, their clients, our company, and you. About Commonwealth Commonwealth Financial Network, Member FINRA/SIPC, a Registered Investment Adviser, provides a suite of business solutions that empowers more than 2,000 independent financial advisors nationwide. Privately held since 1979, the firm has headquarters in Waltham, Massachusetts; San Diego, California and a new office opening soon in greater Cincinnati, Ohio. Turning our advisors into raving fans starts by doing the same for our employees. We foster an environment of excellence, growth, rewards, and fun in equal measure, which has earned us 44 Best Place to Work awards. The Fine Print We care about your online safety as a prospective employee and encourage you to exercise caution when responding to job postings online. Commonwealth will never ask potential hiring candidates to pay or transfer funds as a precondition of interviews or employment, nor will we authorize recruiters or agents to do so on our behalf. Commonwealth is an equal opportunity employer, making intentional efforts to source talent from all backgrounds. Min USD $52,000.00/Yr. Max USD $65,000.00/Yr.

Join our dynamic team to innovate and refine technology operations and release management, impacting the core of our business services. As a Technology Support Lead in the Enterprise Technology Employee Platforms team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience Job responsibilities Partners with Product and Technology to deliver stable Oracle HCM Platform including lower environments and production Supports the planning and execution of production releases including quarterly Oracle and JPMC HCM releases Documents and communicates Oracle HCM lower environment pod usage and availability to our product and technology users Manages communications with operational and senior level product and technology partners on active issues Facilitates triage and issue resolution of key issues Supports the custom development solutions including data masking, data analysis, etc… Oversees the day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience with project management and development life cycle tools including Jira, Confluence, SharePoint, etc… Experience with Oracle HCM or other equivalent Software as a Solution (SaaS) providers Experience with Oracle database technologies (or equivalent) Experience with creating, editing and maintaining SQL Experience in Excel including pivot tables, charts, etc… Experience with Oracle Transactional Business Intelligence (OTBI) or equivalent data analysis and reporting tools Proficient in observability and monitoring tools and techniques Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Working knowledge in one or more general purpose programming languages and/or automation scripting Practical experience with public and private cloud

Join our dynamic team to innovate and refine technology operations and release management, impacting the core of our business services. As a Technology Support Lead in the Enterprise Technology Employee Platforms team, you will play a leadership role in ensuring the operational stability, availability, and performance of our production services. Critical thinking while overseeing day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience Job responsibilities Partners with Product and Technology to deliver stable Oracle HCM Platform including lower environments and production Supports the planning and execution of production releases including quarterly Oracle and JPMC HCM releases Documents and communicates Oracle HCM lower environment pod usage and availability to our product and technology users Manages communications with operational and senior level product and technology partners on active issues Facilitates triage and issue resolution of key issues Supports the custom development solutions including data masking, data analysis, etc… Oversees the day-to-day maintenance of the firm's systems will be key and set you up for success as you navigate tasks related to identifying, troubleshooting, and resolving issues to ensure a seamless user experience Required qualifications, capabilities, and skills 5+ years of experience or equivalent expertise troubleshooting, resolving, and maintaining information technology services Experience managing applications or infrastructure in a large-scale technology environment both on premises and public cloud Experience with project management and development life cycle tools including Jira, Confluence, SharePoint, etc… Experience with Oracle HCM or other equivalent Software as a Solution (SaaS) providers Experience with Oracle database technologies (or equivalent) Experience with creating, editing and maintaining SQL Experience in Excel including pivot tables, charts, etc… Experience with Oracle Transactional Business Intelligence (OTBI) or equivalent data analysis and reporting tools Proficient in observability and monitoring tools and techniques Experience executing on processes in scope of the Information Technology Infrastructure Library (ITIL) framework Preferred qualifications, capabilities, and skills Working knowledge in one or more general purpose programming languages and/or automation scripting Practical experience with public and private cloud

Thank you for your interest in joining First Bank. If you're looking to be part of a team that values integrity, humility, excellence, challenge, and life-long learning, you've come to the right place. At First Bank we believe in offering opportunities to help individuals build a long and lasting career, and we are currently seeking an IT Help Desk Technician. The IT Help Desk Technician researches, recommends, acquires, and installs standard industry PC solutions. The IT Help Desk Technician functions as a consultant to assist bank staff in solving complex problems. Duties and Responsibilities -Troubleshoots end-user software/hardware issues. -Assists Systems Administrator with software installations/manual updates. -Makes content updates to Intranet. -Monitors Wiki, makes formatting adjustments & provides user training to ensure a consistent look and feel. -Monitors Suspicious mailbox. -Trains for and provides backup for monitoring Antivirus/EDR software; monitoring SIEM alerts and investigating and resolving as necessary; managing web filter; and managing branch firewalls. -Works with Systems Administrator to ensure a consistent process is in place for computer imaging; assist with preparation of new servers; monitor third party remote support sessions; monitor OS patch; management; and maintain phone system. -Protects the bank and clients by following company policies and procedures. -Performs other duties as assigned. Qualifications Skill Requirements: -Problem solving -Customer service -Basic understanding of Microsoft Windows -Basic understanding of computer hardware & peripherals -Detail orientation -Critical thinking -Complaint resolution Knowledge: Bank products, rules, and regulations Work experience: Entry level role Certifications: None required Management experience: n/a Education: Associate's or technical degree in information technology preferred Motivations: Desire to grow in career Work Environment Work Hours: Monday through Friday, 7:45-4:45, plus a Saturday morning on call rotation from 8:30 AM - 10:00 AM. (Additional hours may be required for company meetings or training.) Travel Requirement: Frequent travel to handle hardware needs of employees throughout branch network. Over-night travel will be infrequent as some off-site training may be required. Remote Work: The job role is generally in-person. A personal or work crisis could prompt the role to become temporarily remote. Remote options are based on performance. Physical Effort: Because of hardware deployment responsibilities, the employee will stand, walk, use hands and fingers to handle and feel, and reach with hands and arms. The employee is occasionally required to bend, kneel, crouch, climb stairs, and reach overhead. The employee must occasionally lift and/or move up to 40 pounds. Environmental Conditions: No adverse environmental conditions expected. Client Facing Role: No. Culture of Team: Client-focused. Growth-minded. Take results seriously but not ourselves. The position offers a competitive salary, medical insurance coverage, 401K-retirement plan, and other benefits. EEO / M /F/ Vet / Disability. First Bank is an equal opportunity employer. It is our policy to provide opportunities to all qualified persons without regard to race, creed, color, religious belief, sex, sexual orientation, gender identification, age, national origin, ancestry, physical or mental handicap, or veteran's status. Equal access to programs, service, and employment is available to all persons. Those applicants requiring reasonable accommodation to the application and/or interview process should notify human resources. This application will be given every consideration, but its receipt does not imply that the applicant will be employed. Applications will be considered for vacancies which arise during the 60-day period following submission. Applicants should complete an updated application if not contacted and/or hired during this 60-day evaluation period. Replies to all questions will be held in strictest confidence. In order to be considered for employment, this application must be completed in full. APPLICANT'S STATEMENT By submitting an application I agree to the following statement: (A) In consideration for the Bank's review of this application, I authorize investigation of all statements contained in this electronic application. My cooperation includes authorizing the Bank to conduct a pre-employment drug screen and, when requested by the Bank, a criminal or credit history investigation. (B) As a candidate for employment, I realize that the Bank requires information concerning my past work performance, background, and qualifications. Much of this information may only be supplied by my prior employers. In consideration for the Bank evaluating my application, I request that the previous employers referenced in my application provide information to the Bank's human resource representatives concerning my work performance, my employment relationship, my qualifications, and my conduct while an employee of their organizations. Recognizing that this information is necessary for the Bank to consider me for employment, I release these prior employers and waive any claims which I may have against those employers for providing this information. (C) I understand that my employment, if hired, is not for a definite period and may be terminated with or without cause at my option or the option of the Bank at any time without any previous notice. (D) If hired, I will comply with all rules and regulations as set forth in the Bank's policy manual and other communications distributed to employees. (E) If hired, I understand that I am obligated to advise the Bank if I am subject to or observe sexual harassment, or other forms of prohibited harassment or discrimination. (F) The information submitted in my application is true and complete to the best of my knowledge. I understand that any false or misleading statements or omissions, whether intentional or unintentional, are grounds for disqualification from further consideration of employment or dismissal from employment regardless of when the false or misleading information is discovered. (G) I hereby acknowledge that I have read the above statement and understand the same.

About The Role Our IT Helpdesk Support Specialist is responsible for providing front line technical support to end-users across various communication channels, including chat, email, phone, and remote support tools. This role ensures smooth IT operations by diagnosing and resolving hardware, software, and network issues while maintaining excellent customer service. You will play a critical role in on-boarding and off-boarding employees, training users on IT systems, and ensuring compliance with security policies. Other Responsibilities Include: Respond to and resolve IT support requests in a timely and professional manner. Diagnoses and troubleshoot hardware, software, and network-related issues for Windows and Mac environments. Install, configure, and update software applications and hardware systems. Maintain accurate records of IT support issues and resolutions within the ticketing system. Assist with user account management, including setup and deactivation for employees and contractors. Provide training and support to users on company IT systems and applications. Collaborate with the IT team to escalate and resolve complex technical issues. Ensure adherence to IT security policies and best practices to safeguard company data. Desired Skills and Experience Must have Microsoft 365 administration experience. Strong troubleshooting and problem-solving skills in IT support. Excellent communication and customer service abilities. Experience with Windows and Mac operating systems. Familiarity with IT ticketing systems and remote support tools. Update and keep track of request in ticketing systems. Ability to manage multiple tasks and prioritize effectively. Ability to call /Text people in emergency situations. Strong attention to detail and organizational skills. ·Knowledge of networking fundamentals and security best practices. Experience with user account management (Active Directory, Google Workspace, etc.). Prior experience in an IT Helpdesk or technical support role is a plus. IT certifications (CompTIA A+, ITIL, Microsoft, or equivalent) are a plus. Details: Location: Remote Shift based on timezone: If you are in Eastern time zone: 10:00 am to 6:00 pm If you are in Central time zone: 11:00 am to 7:00 pm If you are in Pacific time zone: 7:00 am to 3:00 pm Schedule: Monday to Friday Contract Type: 1099 Compensation: $25/hr. to $30/hr. on 1099 Duration: 6 to 12 months+ Full time conversion: Possibility but unsure currently. A Little About Us Our mission is to challenge and enable our employees to achieve great things. We live and breathe our core values: We Before Me: We demonstrate empathy through our actions and solicit diverse voices and opinions. We put ourselves in each other's shoes, readily admit our mistakes, and generously share our time and knowledge. Dare To Be Great: We are big-picture thinkers who focus on solutions to problems. We solicit and offer actionable feedback to others without hesitation. We embrace opportunities to improve ourselves, our teams, and our work. We aim to be the best of the best. Own It: We set clear expectations, communicate proactively, and follow through on our commitments. We take pride in the experiences we create and the outcomes we deliver. We are personally invested in the success of our team and our clients. We iterate to deliver ever better results. We are consistently listed among Inc & Crain's "Best Places to Work" and we're proud of our accessible & engaged executive team. We believe in cultivating an atmosphere of inclusion and providing an environment that enables every employee to work to the best of their ability. Some of Our Benefits Unlimited Paid Time Off (PTO) Incentive compensation plans for all employees Company-funded 401k contributions Zero-cost employer-covered health insurance Paid Parental Leave Transparent, candid culture with 1:1 coaching, performance reviews, and a consistent feedback loop Quirky, diverse, respectful, high-performing coworkers you'll want to achieve greatness with! Must be based in the United States. Pursuant to the NYC Pay Transparency Law, the base salary range in New York City for this position is $52,000- $62,400, plus opportunities for bonus and/or commission. Compensation in other geographies may vary. Myriad360 is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.

The Specialist I, Tech Support will be responsible for delivering timely and effective technical support and application services for support cases. The position requires strong communication skills, problem-solving abilities, and attention to detail to resolve cases in line with service level agreements (SLAs). The role also involves documenting and tracking issues, collaborating with team members, and ensuring customer satisfaction. Required shift hours: 8:00 AM - 5:00 PM ET with rotating after-hours on call schedule. Support clients via telephone and remote access to deliver technical and/or application expertise for NextGen Healthcare products and services. Work on assigned incidents under general supervision to isolate cause(s) and make decisions on the correct means to resolve. Apply basic troubleshooting methodology by asking questions, recreating the issue, performing research, isolating cause(s) of the issue, identifying possible solutions, and resolving the issue with the client. Create or enhance detailed description(s) of client reported issue(s), record troubleshooting analysis, and document actions taken to resolve the issue(s) using support software for client interaction logging and tracking. Create and execute SQL select statements and SQL profiler trace to retrieve data from a client's environment. Create new or enhance/modify existing knowledge articles within the corporate product knowledge database to document reported issues, provide the corresponding solution, and outline the actions to resolve to ensure communication to all applicable service organizations. Manage client initiated or internal escalations involving critical incidents or complaints by consulting with clients to resolve technical issues, diffuse situations, or seek assistance from other members of support or leadership providing context for them to continue addressing the escalation. Consult with internal teams (including but not limited to Support, Product Development, Professional Services, Account Management, and Customer Care) to deliver timely, effective, technical expertise and resolve incidents reported by clients using NextGen Healthcare software products. Perform other duties that support the overall objective of the position. Education Required: Bachelor's degree in Computer Science, or related discipline. Or, any combination of education and experience which would provide the required qualifications for the position. Experience Required: 2+ years of experience in customer service, software, or similar environment. License/Certification Required: Relevant technical certifications are a plus, such as CompTIA A+, Microsoft, AWS, or Health IT. Knowledge, Skills & Abilities: Knowledge of: Data Manipulation Languages such as Structured Query Language (SQL) and Procedural Language/Structured Query Language (PL/SQL); Health Level Seven (HL7) and different standards for transfer of clinical and administrative data within Healthcare (Fast Healthcare Interoperability [FHIR], Digital Imaging and Communications in Medicine [DICOM]); of IT Infrastructure such as data base solutions, operating systems, servers, networks, and hosting environments; troubleshooting methodology; NextGen Healthcare or competitor products and solutions; technical concepts related to applications integration with database and servers, analysis techniques, and troubleshooting procedure. Skill in: Problem solving with initiative and resourcefulness; collaboration, team work; communicating effectively and professionally with internal colleagues and external clients/partners; Ability to: Establish and maintain effective working relationships; maintain and strengthen knowledge of assigned NextGen Healthcare solution(s), platform(s), and applicable 3rd party products through NextGen Healthcare product training and/or external application and/or technical courses; work a flexible schedule and necessary hours, including some night and weekend hours, based on client need to accomplish job responsibilities and deliverables; participate in and provide support to NextGen Healthcare clients after-hours and/or on-call as part of a rotating schedule; understand ; apply troubleshooting techniques to identify application malfunctions, isolate causes, and resolve issues; Work in a fast-paced environment; stay organized, prioritize workload, multi-task, and meet deadlines; stay organized and manage time. The company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by supervisors as deemed appropriate. This document does not represent a contract of employment, and the company reserves the right to change this job description and/or assign tasks for the employee to perform, as the company may deem appropriate. NextGen Healthcare is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

DEPT OF TRANSPORTATION Driving the future of transportation with a diverse and innovative team To learn more about the ADOT team CLICK HERE IT GENERALIST Job Location: Address: OMS-CONFIGURATION & DEPLOYMENT 2039 W. Lewis Ave, Phoenix, AZ 85009 Posting Details: Salary: $62,000.00 - $72,000 Anticipated Salary: $67,000.00 Grade: 24 Closing Date: 03/24/2025 Job Summary: This position will support the management of the agency's full IT lifecycle of assets/equipment from quoting and receiving to configuration, deployment and surplus. Will plan and carry out agency IT initiatives. Will also provide computer operations support and help perform PC and software installation on individual workstations. Will help resolve service desk tickets. Duties are performed at various levels within the defined title. This position may offer the ability to work remotely, within Arizona, based upon the department's business needs and continual meeting of expected performance measures. The State of Arizona strives for a work culture that affords employees flexibility, autonomy, and trust. Across our many agencies, boards, and commissions, many State employees participate in the State's Remote Work Program and are able to work remotely in their homes, in offices, and in hoteling spaces. All work, including remote work, should be performed within Arizona unless an exception is properly authorized in advance. Job Duties: Plan and carry out agency IT initiatives by developing and maintaining processes, policies, standards and measurements that will help to eliminate waste. Increase efficiency by making the best use of existing IT asset resources by avoiding asset purchases that are unnecessary. Will create and maintain IT databases and manage all phases of the Agency IT Lifecycle. Executes and monitors production jobs. Performs Gatekeeper functions for C&D ticketing queue. Trouble shoots production problems and recommends/implements solutions. Completes weekly, monthly and yearly physical inventory processes. Processes, documents and coordinates palletizing/staging equipment and administration paperwork for final disposal through the state's disposal process. Communicates activities and results as appropriate. Provides computer operations support for administrative duties within IT procurement and inventory management. Helps resolve service desk tickets. Coordinates with Fixed Assets and others within the agency to resolve IT asset issues. Other duties as assigned as related to the position. Knowledge, Skills & Abilities (KSAs): Knowledge: * General Knowledge of PC setup. * End-user computer software; systems analysis and design techniques. * IT training; negotiation and problem resolutions skills. * ServiceNow familiarity. * Inventory Management / Warehousing. Skill: * Strong customer service and analytical skills. * Excellent interpersonal, written and oral communication skills. * Google Workspace. * Microsoft Office Ability: * Demonstrated ability to balance and organize multiple tasks * Demonstrated ability to work collaboratively in teams and across organizations. * Demonstrated ability to build strong relationships inside and outside the organization. Selective Preference(s): Associates degree plus 1-3 years of experience (or equivalent experience). Pre-Employment Requirements: This position requires driving or the use of a vehicle as an essential function of the job, and the following requirements apply. Any employee operating a motor vehicle on State business must possess and retain a current, valid class-appropriate driver's license, complete all required training, and successfully pass all necessary driver's license record checks. The license must be current, unexpired, and neither revoked nor suspended. Employees who drive on state business are subject to driver's license record checks, must maintain acceptable driving records, and must complete all required driver training. An employee who operates a personally owned vehicle on state business shall maintain the statutorily required liability insurance (see Arizona Administrative Code (A.A.C.) R2-10-207.11). All newly hired State employees are subject to and must successfully complete the Electronic Employment Eligibility Verification Program (E-Verify). Benefits: The Arizona Department of Administration offers a comprehensive benefits package to include: • Sick leave • Vacation with 10 paid holidays per year • Paid Parental Leave-Up to 12 weeks per year paid leave for newborn or newly-placed foster/adopted child (pilot program). • Health and dental insurance • Retirement plan • Life insurance and long-term disability insurance • Optional employee benefits include short-term disability insurance, deferred compensation plans, and supplemental life insurance By providing the option of a full-time or part-time remote work schedule, employees enjoy improved work/life balance, report higher job satisfaction, and are more productive. Remote work is a management option and not an employee entitlement or right. An agency may terminate a remote work agreement at its discretion. Learn more about the Paid Parental Leave pilot program here. For a complete list of benefits provided by The State of Arizona, please visit our benefits page Retirement: Mandatory participation in the Arizona Retirement System (ASRS) is required. Contact Us: For questions about this career opportunity, please contact ADOT Human Resources Recruitment via email at ********************** or phone call at ************** option 2. The State of Arizona is an Equal Opportunity/Reasonable Accommodation Employer. Persons with a disability may request a reasonable accommodation such as a sign language interpreter or an alternative format by calling ************** option 3. Requests should be made as early as possible to allow sufficient time to arrange the accommodation. ADOT is an Equal Employment Opportunity Employer.

Position is responsible for screening, referring and diagnosing internal inquiries and work requests as they relate to maintenance of personal computers and related systems. May prepare help desk incident reports and assist in hardware and software evaluation. Note: May be internal and external client-focused for company-hosted web-enabled solutions. Entry level position. Works on assignments that are routine in nature. Works with either close supervision of clearly defined procedures. Attendance and schedule adherence are requirements of this position. Job Responsibilities: Provide professional end-user support via telephone, email or web submits. Provide restorative or maintenance actions to resolve end-user problems. Responds tend-user problems based on standard procedures. Track incidents and calls, including but not limited to, entering data into the database timely and accurately. May be responsible for ensuring systems are configured properly. Qualifications & Job Skills: High school diploma or equivalent required. Typically requires less than 1 year of related experience. This is an entry level position. Provide professional end-user support via telephone, email or web submits. Provide restorative or maintenance actions to resolve end-user problems. Responds tend-user problems based on standard procedures. Track incidents and calls, including but not limited to, entering data into the database timely and accurately. May be responsible for ensuring systems are configured properly. Job Requirements: Excellent in oral and written English communication. Excellent customer service skills. Must consistently meet or exceed required performance criteria. Able and willing to take several calls a day when necessary. Familiarity and good working knowledge in PC hardware and software troubleshooting. Prior Software Application support (e.g. Outlook, etc.) experience is a plus. Prior BPO experience in Technical Support is a plus. Familiarity with ticketing system, a strong advantage. Must be willing to work in different shifts. Fresh graduates are encouraged to apply. Fluent in English, Spanish, and Portuguese

Learn, Lead & Grow at Sitel Group We believe experiences are everything, and that happy associates are successful ones. That's why we give our people the tools and the freedom to learn, grow, have fun and be themselves. GROW AS YOU GO. We invest in you, with internal programs, training, and initiatives to develop your skills and help you reach your goals. We promote from within. We provide you with the tools, skills, and resources to develop, both professionally and personally. You choose where you want to go; we help you get there. BE BOLD, BE YOU. #SitelLife represents our commitment to our people -to YOU. It's about coming exactly as you are. We empower everyone to live their truth, be themselves and use their voice -and we give them a platform to do so. WORK TOGETHER TO MAKE AN IMPACT. We strive to make the world a better place and empower others to do the same. We are mission-driven -and we leverage the power of our people to make a positive impact in the communities in which we live and work. GAIN STABILITY, EXPAND POSSIBILITIES. We celebrate successes and reward our people for the hard work they do every day. We offer benefits to keep you healthy and happy, such as paid time off and referral bonuses. Plus, fun perks like employee discounts. MAXIMIZE YOUR EXPERIENCE. We value open, honest, and constructive conversation. We encourage you to speak up -and we listen when you do. Through MAX, our global community, we leverage our people's innovative ideas, experiences, and feedback to shape and drive the future of Sitel Group . As one of the largest global providers of customer experience (CX) products and solutions, Sitel Group empowers brands to build stronger relationships with their customers by creating meaningful connections that boost brand value. With 160,000 people around the globe - working from home or from one of our CX hubs - we securely connect best-loved brands with their customers over 8 million times every day in 50+ languages. Whether digital or voice-based, our solutions deliver a competitive edge across all customer touchpoints. Our award-winning culture is built on 40+ years of industry-leading experience and commitment to improving the employee experience. Learn more at ************* and connect with us on Facebook, LinkedIn and Twitter. Job Summary As the Team Lead of IT Site Support you will be responsible for overseeing a group of specified clients and will be assigned a support group (Site IT Team members) who will coordinate the daily activities in the Knoxville location. You will be working in an extremely fast paced environment and must be able to flex and adapt to rapid change in both business needs and technological advancement. Multiple team members will be going to you for guidance on how to resolve concerns raised by external clients, Sitel IT, agents, and/or our Operational functional partners. You must have strong communication and decision-making skills to be able to direct your team on how to resolve the concerns, prioritize tasks, distribute workload to the team to make deadlines, help resolve any resource challenges, and escalate appropriately due to tight time frames. Primary Job Responsibilities Full responsibility for the operational maintenance and services across the IT environment and provide day to day IT operational decisions, technical support, and escalation support for the sites, support team, and clients assigned. Manage the day to day site IT team members from a dotted line perspective and partner closely with the Regional Manager. In addition, provide feedback to the regional manager for the performance of your support team members for all performance reviews. In addition to the management responsibility, this will be a hands-on role maintaining the functions of the site, and be 24x7on-call incident management support, remote-hands support for Network, Telephone, Server, QA and application engineers to ensure high system uptime and end user satisfaction in a call center environment. Meet regularly with the Philippine & India IT support leaders to drive enhancements to enhance the service levels for our customers via all channels, and share with their support teams (example, phone, chat, self-service, etc). Attend and represent their support team / clients on the daily operational call, security audits, and help manage additional projects and/or sites to help achieve service levels. Assist with the queue management, inventory mgmt., tech documentation, monthly business reviews, and delegate out the tasks for the queues, projects, etc. Primary Job Responsibilities Assisting with ensuring all inventory processes and all equipment in-center and at home are following the proper inventory procedures. Oversee and manage all shipping, returns, and coordinating the schedules for shipments with the local and global team members. Partner with the logistics team to coordinate the delivery and tracking of IT equipment that is going to a Sitel at home user or returning from a Sitel at home user. Assist with resolving equipment issues, working with vendors on warranty claims, handle escalations, etc. Build a strong relationship with our Philippine & India IT support teams to ensure their support team can be an escalation point to drive first chat and/or call resolution for our customers. Skills/Knowledge/Abilities Comfortable taking the lead and delegating the workload to the support team, while maintaining good communication with the business. Excellent troubleshooting and customer service skills; ability to multi- task and take initiatives with minimum direction; team player. Ability to take initiatives with minimal direction and lead an IT support team. Ability to analyze, document and develop solutions. Drive problem resolutions and new client processes. Partnering with other support teams to identify solutions that will benefit all teams involved, and then implement the proposed changes within their support team. Competent to train new hires, analyze and formalize process improvements, work with all areas of the organization. Responsible for training, supervising the maintaining service levels for specific Support team, Sites, and clients assigned. Building & imaging Hardware, with a working knowledge of Microsoft SCCM (Preferred) Virtual / Remote troubleshooting (Advantageous) Skills/Knowledge/Abilities Follow and enforce corporate policies and procedures maintaining and enforcing the highest standards of security as set out by the corporation In depth knowledge of Windows Operating Systems and Microsoft Office; A+ Certification; LAN and WAN networking skills needed for troubleshooting (NIC's, hubs, routers, switches); knowledge of tape backup and restore procedures and applications anti-virus procedures and application knowledge necessary; PC image creation and updating knowledge required. Experienced in defining and supporting change management efforts, with the ability to identify and analyze organizational impacts for internal stakeholders affected by new initiatives Ability to think strategically and create, recommend and execute on Technology service improvements in collaboration with peers in Enterprise and Divisional Technology areas Strong problem-solving skills, able to readily tackle and assist in resolution of high priority incidents impacting business operations Laptop, PC, DNS, DHCP, Active Directory, Win 10 support experience (Essential). Problem-solver with demonstrated advanced knowledge of field. Experience Minimum of 2 years' experience in similar capacity recommended Proven IT skills within a desktop support (2nd level role) is very advantageous, as is experience in a call center environment Previous onsite engineer or similar experience would be very advantageous Knowledge of the call center and BPO business is also very advantageous Education and Certifications AAS in Computer Science is desired or equivalent combination of education and experience MCSE preferred #LI-LK1

GTreasury is the leading innovator of integrated SaaS treasury and risk management solutions for the digital treasurer. Developed using the latest technology, GTreasury helps empower organizations on their path to strategic treasury, by enabling total visibility into their cash, liquidity, payments, and financial risk management. With enterprise clients spanning North America, EMEA, and APAC, GTreasury is headquartered in Chicago with offices in London, Sydney, and Manila. The Client Support, Team Lead performs the key role in supporting our Treasury management software solution and reports directly to the VP of Global Client Support. You will be responsible for optimizing our processes and managing a team of Support Analysts to provide exceptional service to our clients. You'll play a key role in shaping our customer experience as we continue to scale, ensuring a smooth transition from Implementation to Support, effective incident management, and proactive problem-solving. You will also work closely with the Customer Success Managers to ensure the highest level of client satisfaction. The Client Support Lead will act as front-line support for our current client base escalations, helping to bring problems to resolution quickly and professionally. The Client Support Lead will also act as the internal support resource, helping other staff members resolve issues and deliver solutions to clients. The Client Support Lead is expected to take on multiple projects including but not limited to functional customizations, product improvements, and business process improvements. What You Will Do: Day to day support of analysts (ticket assignment, priorities, workload, and escalations). Manage the teams incoming client tickets by assigning/ reassigning the cases, controlling the cases priority, action plan, and SLAs Develop and apply product knowledge of GTreasury to provide clear and concise resolutions to complex client inquiries Lead weekly team and one on one meetings and contribute to the Troubleshooting Guides Ensure high-levels customer satisfaction for all our customers. Act as Senior Incident Commander when an Incident of Severity 1 or 2 are encountered to ensure constant client communication until issue is resolved. Manage and mentor a team of Support Specialists, fostering a high-performance culture and ensuring professional growth. Work closely with all cross functional teams, (i.e., QA, Account Management and Product) to ensure appropriate levels of service are maintained. Confidently handle phone calls and solve escalated tickets, acting as a player-coach to your team. Handle the transition from Implementation to Support. Effectively use internal tools to ensure service documentation and transparency of service. Understand our client's business needs so that we deliver the best quality of service. Resolve issues with empathetic, over-the-top customer service, prioritizing based on impact to our client's business impact. Who We Are Looking For: 3+ years of experience working in Financial Technology/Services or similar industry 3+ year of experience leading or managing a team 3+ years of experience as a Client Support Analyst Good understanding of financial theory, treasury, banking, or accounting Experience working in high-touch service or technical environments Sound technical experience and applicable knowledge Excellent listening, presentation, and consultative skills Proven organizational, leadership, and interpersonal skills and proven success working directly with clients Good team player with the ability to act on their own initiative Ability to multi-task, re-prioritize and adapt to rapidly changing needs and fast-paced environments Highly organized and able to handle multiple responsibilities Excellent problem-solving skills and service-oriented attitude Excellent verbal and written communication skills - ability to interface and influence at multiple organizational levels Personal Qualities: Strong orientation towards systems, process improvement, and task automation Interpersonal skills to help nurture client relationships, and work with cross-functional teams Ability to think critically, solve problems and propose solutions Self-start who can independently multi-task, efficiently prioritize tasks, and drive projects to completion Highly organized and able to work in a fast-paced environment Meticulous attention to detail and accuracy in work Excellent verbal, written, and interpersonal communication skills EDUCATION REQUIREMENTS: Bachelor's degree in accounting, Finance, and related field preferred Enrollment in CFA, CTP or other professional program a plus What You Will Get: Great benefits, culture, and the ability to work remotely A high impact, high visibility role at a growing SaaS company that values personal growth, accountability, and the concept of “good work.” A great management team and reporting structure that supports you and your growth A culture of open collaboration and problem solving An empowered role on the product team, responsible for driving business value Our benefits include: Salary: The expected annual salary for this role is $85,000. Actual compensation for an individual may vary depending on skills, performance, qualifications, experience, and location. Excellent medical, dental and vision insurance options HSA and FSA options + company HSA contributions 401K matching 100% paid parental leave 15 paid holidays + competitive PTO 100% remote working About GTreasury: GTreasury believes there is opportunity in complexity. We connect treasury and finance teams with industry-leading experts, technology solutions and untapped possibility. By simplifying complexity, teams can unleash their organization's potential to gain strategic advantages and grow. GTreasury helps organizations reach that potential by connecting treasury and digital finance operations through a world-class SaaS treasury and risk management platform and integrated ecosystem where cash, debt, investments, and exposures are seamlessly managed within the office of the CFO. GTreasury delivers intelligent insights, while connecting financial value chains and extending workflows to third-party systems, exchanges, portals, and services. Headquartered in Chicago, with locations serving EMEA (London) and APAC (Sydney and Manila), GTreasury's global community includes more than 800 customers and 30+ industries reaching 160+ countries worldwide. At GTreasury / Hedge Trackers, we know that our people are what makes GTreasury great and we celebrate the unique perspectives and experiences that our diverse teams bring to the table. GTreasury does not discriminate against employees or prospective candidates based on race, color, religion, sex, national origin, gender identity or expression, age, disability, pregnancy (including childbirth, breastfeeding, or related medical condition), genetic information, protected military or veteran status, sexual orientation, or any other characteristic protected by applicable federal, state or local laws and we strongly encourage people from underrepresented groups to apply!