What is a helpdesk lead and how to become one

Key steps to become a helpdesk lead

1. Explore helpdesk lead education requirements

   Most common helpdesk lead degrees

   Bachelor's

   54.4 %

   Associate

   30.7 %

   Master's

   5.1 %

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2. Start to develop specific helpdesk lead skills

   Skills	Percentages
   Desk Support	8.03%
   Remote Desktop	6.53%
   Technical Support	6.04%
   Phone Calls	5.87%
   Troubleshoot	4.40%

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3. Complete relevant helpdesk lead training and internships

   Accountants spend an average of 3-6 months on post-employment, on-the-job training. New helpdesk leads learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a helpdesk lead based on U.S. Bureau of Labor Statistics data and data from real helpdesk lead resumes.

4. Research helpdesk lead duties and responsibilities

   • Manage helpdesk environment, troubleshooting and resolving open tickets and issues at highest support level while maintaining core SLA's.
   • Resolve remote client connectivity issues with VPN, RAS, and Dialups.
   • Install, configure and troubleshoot computers, computer relate peripheral hardware, software and network connectivity.
   • Resolve Citrix connection and printing problems.

5. Get helpdesk lead experience

   Generally, it takes 1-2 years to become a helpdesk lead. The most common roles before becoming a helpdesk lead include help desk analyst, technical support specialist team lead and systems administrator.

6. Prepare your helpdesk lead resume

   When your background is strong enough, you can start writing your helpdesk lead resume.

   You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a helpdesk lead resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

   Choose From 10+ Customizable Helpdesk Lead Resume templates

   Build a professional Helpdesk Lead resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Helpdesk Lead resume.
   

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7. Apply for helpdesk lead jobs

   Now it's time to start searching for a helpdesk lead job. Consider the tips below for a successful job search:

   1. Browse job boards for relevant postings
   2. Consult your professional network
   3. Reach out to companies you're interested in working for directly
   4. Watch out for job scams