Help Desk Supervisor Jobs Near Me

Russell Tobin is looking for a Technical Support Representative based in Columbus OH for our client who is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. Job title: Customer Supp/Account Rep-Sr -IT Location: Columbus OH Duration: 6 months Pay rate: $21.00/hour Executive Summary: The Service Desk Chat Agent is the first point of contact that support end users via our live chat channel for IT Service support in a fast-paced 24x7x365 environment. While providing the highest level of customer service, the Service Desk Chat Agent answers incoming chats, tracks all information in a ticket tracking system, uses a knowledge base tool along with their expertise to resolve issues in a timely fashion. The Service Desk Chat Agent is focused on achieving high levels of first call resolution and identifying opportunities to streamline/automate agent process. The Chat Agent will need to effectively run multiple chats concurrently while maintaining best in class service. Expectation of Role: • Customer Service Skills: o Demonstrate active listening in order to gain an accurate understanding of the situation o Being empathetic to the customer's situation while also showcasing advocacy and ownership of seeking resolution o Acknowledging the sense of urgency for resolving the issue o Create a positive customer support experience, build rapport and trust with end users through professional attitude and approach to problem understanding • Communicate effectively: o Producing accurate detailed documentation consumable by end users, level two support, and problem management o Maintain professionalism and netiquette to ensure messages are received as intended o Respond timely via the chat platform to prevent delay or frustration o Clearly document actions taken in ticketing record for tracking and data analytics • Technical Proficiency: o Leverage the chat tooling and ticketing platform effectively o Provide high quality end-user technical support, related to enterprise software and hardware o Ability to assess, triage, research, educate, and resolve incidents and requests regarding the use of application software products and/or infrastructure components • Culture Carrier: o Demonstrate the ability to collaborate with others o Display a safe and positive attitude o Adhere to policies and procedures and act in the best interest of the overall firm Qualifications: • Excellent customer service skills required • Excellent communication skills required • Problem solving skills • Self Motivated • Two to five years of chat experience • Two to five years of proven, qualified related work experience in a comparable complex and fast paced work environment • Preferred work experience in technical support role but not required Required Education: • High school diploma or GED with relevant work experience Benefits Disclosure “Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.”

12 months contract Responsibilities include: Demonstrate strong customer service skills to provide phone support, including: Listening to the customer to gain an accurate understanding of the situation Being empathetic to the customer's situation and having a sense of urgency to resolve the issue Producing accurate, detailed documentation at the client, problem, and incident level Resolving conflict Responsible for high-quality end-user technical support related to enterprise software and hardware Handle assessment, triage, research, training/education, and resolution of incidents and requests regarding the use of application software products and/or infrastructure components in a fast-paced 24/7/365 environment Provide after-hours and weekend support as needed under general oversight Ensure attention to detail, follow-through, teamwork, and a positive attitude Apply understanding of technology to support all existing systems Support all aspects of client support and immediate computing needs while demonstrating professionalism and composure on the phone, via online chat, and in person Create a positive customer support experience by: Building rapport and trust with end users through a professional attitude and clear communication Ensuring timely resolution or escalation with a sense of urgency and clear communication of status to end users Work directly with internal end users to provide guidance, support, and sound communication principles, even in challenging situations Investigate, diagnose, resolve, and recover hardware and software problems Install, modify, clean up, run diagnostic programs, and repair computer hardware, peripherals, and software Qualifications: Excellent customer service skills Excellent communication skills 2-5 years of proven, related work experience in a comparable complex, high-tech, and fast-paced environment Preferred: Work experience in a technical support role (not required) Required Education: High school diploma or GED with relevant work experience Ability to diagnose problems in a complex environment and provide effective solutions quickly Self-motivated with the ability to work independently in a high-pressure environment Willingness to work variable shifts, including evenings, weekends, and public holidays Key Competencies: High-quality end-user technical support for enterprise software and hardware Strong understanding of technology with the ability to support existing systems Investigation, diagnosis, resolution, and recovery for hardware and software issues 2-5 years of proven, related work experience in a comparable complex, high-tech, fast-paced work environment

Our Client, an One of the Largest Utilities Company in the US, is looking for a Cybersecurity Analyst to join their team in Columbus, OH! Pay: $50-65/hour Hybrid Schedule: will start on first shift but may transition to 2nd shift later on. ***This is a 4 Month Contract to Hire Position (will go perm after 4 months!*** As the Cybersecurity Analyst, you will investigate and improve security infrastructure in support of Procurement and Payment Processing systems. You will respond and participate in investigations related to security breaches, incidents, and outbreaks in alignment with NiSource IT Management and Security Service providers. Responsibilities Work closely with IT Service Delivery, IT Operations, IT Support Services, and business unit professionals, project managers and other areas of NiSource, and Service Providers to perform and/or support operations processes, including procurement and payment processing, working on optimization, and expense management related to infrastructure services. Help drive resolution of security operational and service-based issues, reviewing, analyzing and reporting on Service Provider operations, as directed by the Manager IT Security Operations Resolve or escalate issues related to security operations in a timely manner Work closely with NiSource project managers and Service Provider personnel to help track and monitor projects that meet business needs and adhere to agreed-upon service levels (e.g., budget, schedule, quality) Confirm that Security Services supporting and procedures documentation is available and kept up-to-date Participate in coordination of efforts of the Cyber Incident Response Team (CIRT) " Required Skills & Experience 4-5 years of experience in security services or security analysis, deployment and support Knowledge of IT security tools and components, trends and best practices IT security skills in penetration testing, intrusion detection systems, firewall deployment and management, vulnerability assessments, incident response and patch management - all a plus Experience in IAM, PAM, network security, endpoint security, data security and/or application security

Uses remote tools and cloud technology to provide technical support for hardware, software, store networks and applications Manages simultaneous connections to multiple stores and pieces of equipment; prioritizes the order in which repairs are made in order of emergency priority Monitors the severity of data packet loss either to the entire store network or specific pieces of equipment. Provides the best solution to resolve the underlying problem to bring equipment up to full functionality Identifies and corrects issues before a location is aware of a problem using cloud and web-based applications Determines the best course of action to improve performance and efficiency of store systems, equipment and applications Provides accurate verbal instruction when onsite diagnostics is needed to bring various pieces of equipment to full functionality Understands and completes proper processes when installing software Directs field personnel in installing new equipment that is going on the store network Configures and upgrades software on newly installed devices Implements software changes for fuel dispensers and fuel tanks Sets up new DVR equipment and configures recording settings, including using proper naming conventions, for multiple cameras Provides troubleshooting by using remote tools connected to other legacy networks Manages multiple tickets and works them in order of emergency to lowest priority Identifies re-occurring store issues by reading and understanding case history and determines if a different course of resolution is needed to reduce repeat problems Reads, interprets and follows procedures described in the internal knowledge base Provides documentation for knowledge base articles Works with third-party help desk vendors as applicable Maintains inventories and orders parts as needed Provides phone support as needed Attends training classes as required to stay current with new equipment troubleshooting procedures and technology Initiates timely communication of critical events to Store Support Team Leads Completes other duties, including special projects, as assigned by Management Education Requirements: Associate degree in Computer Networking or 2 years of related experience Specialized training in network communication, PC architecture and application support Experience Requirements: Prior help desk experience preferred Skill Requirements: Complete understanding of the store network (hardware and software), PC architecture wireless communication, router and third-party cellular devices Knowledge of non-standard equipment that is not connected to the Speedway network Ability to manage simultaneous connections to multiple stores and pieces of equipment, and ability to prioritize the order in which repairs are made Ability to research and resolve issues Capable of working in a fast-paced environment Excellent verbal communication skills and the ability to explain technical information in layman's terms Well organized with the ability to work under pressure and meet tight deadlines Excellent understanding of intra-department functions and operations Ability to perform repeated bending, standing and reaching Ability to occasionally lift up to 40 pounds Available to work a variety of shifts, including, second and third shift, weekends and holidays; understands the staffing expectations of working in a 24/7/365 days a year department

Key Responsibilities: · Provide second-level technical support for desktop/laptop hardware, software, and peripheral issues. · Diagnose and resolve advanced technical issues escalated from the L1 support team. · Install, configure, and maintain operating systems, software applications, and system updates. · Perform root cause analysis to identify recurring technical problems and develop solutions. · Excellent in troubleshooting break/fix issues of windows and mac computers · Assist with network connectivity issues, including LAN/WAN, Wi-Fi, and VPN. · Collaborate with IT team members on projects, upgrades, and implementations. · Maintain accurate records of work performed, issues, and resolutions using the company's ticketing system. · Provide remote support and troubleshooting for users working from home or in the field. · Train and mentor junior support technicians as needed. · Ensure compliance with IT policies, security protocols, and best practices. · Perform routine maintenance and inspections to ensure optimal performance of equipment · Build and maintain strong relationships with end users and ensure user satisfaction Qualifications: · Associate or bachelor's degree in information technology, Computer Science, or related field, or equivalent work experience.

Do you throw around words like “statistical significance” with reckless abandon? Are you someone who has a knack for recommending design decisions based on tangible insights - someone who finds the needles in the haystacks? Do you like Slack hangouts, flexible hybrid/remote culture, and unlimited PTO? If so, you may be a perfect fit for Nebo's award-winning UXO team. Being a UXO Specialist at Nebo Nebo is a human-centered agency built on a culture of respect, professional growth and care for every employee. With numerous perks, including hybrid in-office/remote work options designed to fit your needs, unlimited PTO, and free attendance to local marketing events, join this fun-loving team that occasionally talks Slack Smack. We're looking for the right person with a mind for phenomenal User Experience design, plus an interest in business strategy and analytical insight. You'll work as part of our collaborative UX team to make our clients' digital presence even more amazing and user-friendly. You will perform insightful UX Research, providing heuristic recommendations, and building and managing A/B and multivariate tests. Interested in putting your skills and talents to work? We'd love to have you. UX Optimization Specialist Job Description Assist in the development and execution of UXO strategies with the goal of increasing conversion rates and revenue for clients Contribute to Nebo's optimization processes, tools and strategies to increase efficiencies and results Effectively collaborate with other Nebo teams, including Intelligence (Research & Analytics), Content, Design and Engineering Develop hypotheses, testing briefs and reports for A/B tests Attend client calls/meetings when UXO work is being presented or discussed Assist in the research and creation information architectures and sites that guide users down carefully crafted user flows Requirements: Bachelor's degree 2+ years experience (UX / CRO / Analyst or related field) Loves to work with data, and has a basic understanding of statistics Strong creative communication skills Upbeat attitude, driven and motivated to work in a dynamic environment Nice-to-Haves: Experience with Optimizely, VWO and/or other testing platforms Experience with Google Analytics, Adobe Analytics and other digital analytics solutions Ability to pull insights from completed tests - even failed or inconclusive tests - for future usage Experience with Figma is a plus Experience in HTML, CSS, Javascript and/or JQuery is a plus Experience with UX design is a plus Nebo's Commitment to Diversity & Inclusion As a human-centered agency, we believe in uplifting our community and advancing society through inclusive business practices. We're dedicated to providing equal opportunities and equal access to all individuals regardless of race, color, religion, ethnic or national origin, gender, genetic information, age, disability, sexual orientation, gender identity, gender expression, and veteran's status.

What Makes a Honda, is Who makes a Honda Honda has a clear vision for the future, and it's a joyful one. We are looking for individuals with the skills, courage, persistence, and dreams that will help us reach our future-focused goals. At our core is innovation. Honda is constantly innovating and developing solutions to drive our business with record success. We strive to be a company that serves as a source of “power” that supports people around the world who are trying to do things based on their own initiative and that helps people expand their own potential. To this end, Honda strives to realize “the joy and freedom of mobility” by developing new technologies and an innovative approach to achieve a “zero environmental footprint.” We are looking for qualified individuals with diverse backgrounds, experiences, continuous improvement values, and a strong work ethic to join our team. If your goals and values align with Honda's, we want you to join our team to Bring the Future! Location Raymond, Ohio Job Purpose Lead NA regional manufacturing data reporting system (MDRS) as the business system expert by developing and directing system strategy, standardization and diffusion across all North American manufacturing plants ensuring robust, repeatable, and controlled processes are in place to maximize business value and support plant characteristics enhancement. Key Accountabilities Drive the development and implementation of strategies including plans & targets to standardize, improve the business operating capabilities of the MDRS system for the region. Lead projects/themes of varied complexity and scope through collaboration with team (plant, IT, regional engineering) including current system enhancements and feasibility studies for future products. Work effectively with local plant departments and regional IT to ensure system standards are created, documented, and sustained Complete testing, verification, and documentation of system changes. Confirm system requirements are met during appropriate UAT timing and assure countermeasure application on system before change release. Oversee standard training program for system use and deliver when required Qualifications, Experience and Skills Bachelors degree related to process, manufacturing management, industrial or systems engineering or other equivalent degree with the required experience 6+ years experience in Process Engineering or Manufacturing Systems with a focus on the automotive industry w/ Bachelors degree 8+ years experience with relevant responsibilities Systems technology experience, knowledge of process engineering, business analysis skills, project management, process project design & implementation, change management, MS Office. Thorough understanding of Honda Philosophy and Core Values Workstyle Hybrid position, preferred Ohio site 90% office, 10% production floor (go to the spot) Travel to plant or special assignment What differentiates Honda and make us an employer of choice? Total Rewards: • Competitive Base Salary (pay will be based on several variables that include, but not limited to geographic location, work experience, etc.) • Paid Overtime • Regional Bonus (when applicable) • Industry-leading Benefit Plans (Medical, Dental, Vision, Rx) • Paid time off, including vacation, holidays, shutdown • Company Paid Short-Term and Long-Term Disability • 401K Plan with company match + additional contribution • Relocation assistance (if eligible) Career Growth: • Advancement Opportunities • Career Mobility • Education Reimbursement for Continued Learning • Training and Development programs Additional Offerings: • Tuition Assistance & Student Loan Repayment • Lifestyle Account • Childcare Reimbursement Account • Elder Care Support • Wellbeing Program • Community Service and Engagement Programs • Product Programs • Free Drinks Onsite Honda is an equal opportunity employer and considers qualified applicants for employment without regard to race, color, creed, religion, national origin, sex, sexual orientation, gender identity and expression, age, disability, veteran status, or any other protected factor.

Contract to Hire Columbus, OH The Service Desk Analyst, plays a key role in delivering exceptional service and support experiences, ensuring customer satisfaction with every interaction. This role contributes to the success of the organization by providing high-quality IT support and effective solutions through proactive problem resolution. Responsibilities include handling incident, problem, request, and knowledge management tasks, such as intake, triage, troubleshooting, escalation, documentation, and resolution. Operating 24/7/365, the Service Desk offers level 1 and level 2 support to the whole company. As the face of IT and intake for IT teams, supported areas include end-user software, hardware, mobile devices, enterprise and business applications, and telecommunications. Key Responsibilities: · Remote and Onsite Support: Actively participate in all Service Desk core responsibilities, providing both remote support (via phone and ticket queue) and onsite support (through kiosk/walk up desk). · Customer Experience: Deliver exceptional customer experiences by providing support for the technical environment, ensuring prompt, friendly, and professional service. · Technical Issue Resolution: Provide accurate, complete, and timely resolutions for technical issues. Progress and escalate unresolved issues appropriately when they fall outside the scope of Service Desk responsibilities. · Ticket Follow-Up: Ensure thorough follow-up on all tickets, confirming successful resolution with end users before ticket closure, maintaining clear communication throughout the process. · Knowledge Management Contribution: Consistently utilizes the Service Desk knowledge management system when triaging incidents. Identify gaps within the knowledge base and contribute by creating and maintaining knowledge articles to address these gaps. · Account Management: Accurately create and maintain user accounts and manage access permissions as defined by organizational protocols. · Team Collaboration: Actively participate in Service Desk team meetings and activities, fostering collaboration and continuous improvement. · Flexible Coverage: Display flexibility by providing support during peak times, as well as covering for team members during vacations or sickness, ensuring uninterrupted service. Minimum Qualifications: · Education: Associate in information technology, MIS, Business or equivalent · Years of Experience: 0-2 · Knowledge & Skills: ~ 1 year of experience in a Enterprise Service Desk and/or technical support environment, demonstrating proficiency in handling technical issues and providing IT support. · Customer-Focused Support: Minimum of 1 year of experience in a customer-focused support environment, with a strong commitment to providing outstanding service and building positive relationships with end users. · Familiarity with using a ticket management system to track, prioritize, and resolve incidents and service requests efficiently. · Communication Skills: Excellent verbal and written communication skills, with the ability to clearly explain technical concepts to a diverse audience and partner effectively with various teams. · Industry Standard Software Support: General experience with industry-standard software and applications, including Microsoft Office programs, Adobe Reader/Acrobat, Apple iOS, Google Chrome, Microsoft Edge, Remote Desktop Connection, and telephony systems (e.g., Genesys, Avaya). · End User Hardware Knowledge: Familiarity with common end-user hardware, including Dell and Mac laptops/desktops, office printers, and other computer accessories. · Network Support Knowledge: Basic understanding of common network support issues related to LAN/WLAN. · Certification Preferences: A+ Certification is preferred, demonstrating foundational knowledge in IT support and hardware troubleshooting. Brooksource provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, national origin, age, sex, citizenship, disability, genetic information, gender, sexual orientation, gender identity, marital status, amnesty or status as a covered veteran in accordance with applicable federal, state, and local laws.

Does this describe you? Do your achievements put you in the top 5% of everything you do? Are you experienced in managing and maintaining home and commercial network systems? Do you have experience in setting up and troubleshooting NVRs and physical facility access control systems like ButterflyMX? Are you known for amazing customer service, bringing patience and discretion with urgency to fix problems? Are you skilled in vendor management and ensuring smooth execution of technical projects? Are you a self-starter and relentless in pursuit of solutions to problems? If this describes you, this is your opportunity to be a part of a high growth, privately held organization who has been considered to be “The Best” in their industry. With over 400 associates we believe the #1 key to our success is our people. The Connor Group is a national leader in owning and operating luxury apartment communities. In just over 32 years, we've grown from zero to $5 billion in assets. Along the way, we've won national awards for best culture, innovation, leadership, and community involvement. Qualified candidates should possess: Proficiency in home and commercial networking systems. Experience with NVRs and physical access control systems Strong vendor management skills and project management experience. Demonstrates GRIT, which in our world is defined as passion and perseverance The successful candidate will be afforded the following opportunities: Best in the business 401(k) with company match up to 9% Excellent health benefits that start from day one, paid for by the company Ability to earn equity in the company by becoming a partner

Role Title: IT Procurement Contract Consultant Client: Industrial Machinery Manufacturing Employment Type: Contract Duration: 1 year Preferred Location: 100% Remote Role Description: Looking for a resource to perform Sourcing and Procurement Services such as, reviewing contractual terms and conditions and terms included as part of the ordering documents and SOWs and provide requested feedback; processing of consent letters for license transfers, assignments and TSAs; managing and assisting with the processing of transfer letters, support termination notification letters, agreement assignment letters, license procurement quotes; Transition services documents agreements etc.; scheduling and coordinating internal and external meetings as required and maintaining meeting minutes; and managing archival and record keeping requirements. Deliverables include: 1) Manage, update, and maintain, status report template with the list of-suppliers / applications identified and respective terms and current status, based on research required to be completed with the required level of detail 2) Assist and manage completion of TSA/Transfer and Assignment consent letter 3) Manage Transfer, TSA and Assignment letters and agreements to be completed as per project schedule 4) Schedule and co-ordinate internal and external meeting and status review meeting to manage project schedule and progress Requirements: 4-7 years of experience in technology licensing, contracts, or paralegal experience IT contract experience Experience with SharePoint is a plus (lists, folders, manage settings) Works independently and in team environment to finalize terms and conditions, update systems, tracks and updates systems. Key work partners include Legal, IT, Procurement and M&A teams. Collaborates with IT Clients to manage the separation of entities in a divestiture, and manage the contractual documentation associated with that.

Freelance IT Programmers, Graphics, Video and motion editing, Developers, Electrician, Electromechanics, Contractors, Plumbers, Mason Bricklayers service, Music, audio specialist, Analyst, Acting and voice services online. Can work remote and or location work on a freelancer online platform engagement. Need to have a smart phone and lap top or desk top computer to perform work.

The Service Desk II role is primarily focused on helping end users with computer issues. The role is also responsible for deploying and managing computers, printers, phones, and other accessories. The Service Desk II role works closely with the rest of the IT team to resolve issues that end users have, improve documentation for the department and ultimately to help end users serve CHM Members as well as possible. The Service Desk II role also includes responsibilities managing some of the systems with less supervision than the Service Desk I role. What We Offer Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training Duties and Responsibilities Reporting to the IT Manager, the duties and responsibilities of the Service Desk II role include: End user support for onsite and remote computers, mobile devices. End user support for phone system and fax system. Deploy and manage computers. Install and configure workstation applications and accessories. Assist with computer moves. Assist with management of printers. Create and improve department documentation (SOPs and Standards). Assist with management of infrastructure systems and hosted systems. Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first. Help with vendor management activities for software and service providers. Work with other departments and teams as needed to achieve the goals of the organization. Be professional with users, leaders, and vendors. Treat them with kindness and respect. Desired Skills & Experience Minimum Requirements High School diploma. 2-5+ years of professional work experience in technology or another service-related field. Be able to lift and carry typical computer, monitor and printer devices. Core Competency Requirements Solid understanding of the Windows Operating System for workstations and laptops. Solid understanding of Microsoft Office. Solid understanding of mobile devices and configuration. Preferred Competency Requirements Experience deploying and supporting Mac computers. Experience supporting a phone system. Experience with Active Directory, File Server Management and Print Server Management. Experience managing users and mailboxes in O365. Experience with backup and restore solutions. Pay Commensurate with qualifications. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a 9+ month contract position. We are looking for a solid PC Technician who can provide IT support, utilize Active Directory, and have excellent communication and customer service/customer experience skillset. This is an onsite position working 8am - 5pm. The qualified candidate will have the following skills: Windows OS MS Office Active Directory RDPs IT Support Customer Service/Customer Experience Excel experience preferred Advanced focus on attention to details Self-starter/Team player Highly adaptable Positive attitude/disposition If qualified and interested, please reply using the link below. Desired Skills and Experience Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a 9+ month contract position. We are looking for a solid PC Technician who can provide IT support, utilize Active Directory, and have excellent communication and customer service/customer experience skillset. This is an onsite position working 8am - 5pm. The qualified candidate will have the following skills: * Windows OS * MS Office * Active Directory * RDPs * IT Support * Customer Service/Customer Experience * Excel experience preferred * Advanced focus on attention to details * Self-starter/Team player * Highly adaptable * Positive attitude/disposition If qualified and interested, please reply using the link below. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

This is a hybrid (3 days onsite, 2 days remote) role in Brisbane, CA. To get the best candidate experience, please consider applying for a maximum of 3 applications within 12 months to ensure you are not duplicating efforts. Applicants must be authorized to work for any employer in the U.S. We are unable to sponsor or assume sponsorship responsibilities for employment visas at this time. About Odoo Odoo ERP system is enterprise resource planning software used company-wide for the management of business processes. Odoo provides seamlessly integrated functional business apps called Odoo apps that form an ERP solution. Our unique proposition of integrated apps that work seamlessly together allows users to automate and track everything they do. The open-source development model of Odoo has allowed us to leverage thousands of developers and business experts to build the world's largest ecosystem of fully integrated business apps. Odoo has become a global network with more than 12+ million users and partners in more than 120 countries, and we continue growing with 2000+ daily downloads. We are growing fast and need to hire faster. About the Role As a Technical Support Engineer at Odoo, you will deliver technical solutions and support to help drive success for our SMB customers across North America. You'll collaborate with cross-functional teams to resolve complex challenges while serving as a trusted customer advisor. We're seeking a problem solver who can combine strong programming skills, empathy, and excellent communication to help businesses thrive. The ideal candidate understands business processes and can effectively translate technical solutions for various audiences. Responsibilities: Own and resolve support tickets (customer-reported problems and bugs) for Odoo tools and services Investigate technical issues by identifying root causes, describing symptoms, quantifying scope, and proposing both short-term fixes and long-term solutions Collaborate with cross-functional teams to resolve customer and partner technical challenges Serve as a technical advisor to customers and partners, effectively communicating product value to both technical and non-technical audiences Manage enterprise customer support across SaaS, PaaS, and self-hosted environments while delivering excellent customer experience Develop solutions using Bash, Python, JavaScript, and PostgreSQL Document resolved issues and implement solutions across customer environments to enhance knowledge sharing and continuous improvement Qualifications and Requirements: Bachelor's degree in Computer Science, Engineering, or related field Experience with Bash, Python, JavaScript, and database scripting (PostgreSQL preferred) Knowledge of ERP systems (CRM, Accounting, Inventory, POS) Strong problem-solving skills with the ability to translate technical concepts for diverse audiences Effective communication and collaboration skills with team members, partners, and customers Nice to have: 1-3 years of professional experience (technical support preferred) Experience with Odoo or similar ERP systems Background in SaaS or startup environments Experience working with Unix/Linux platforms A proactive learning mindset with a focus on continuous improvement Additional language skills (Spanish, French, or Portuguese preferred) Compensation and Perks: Healthcare, Dental, Vision, Life Insurance, FSA, HSA Matching, 401K Matching, and Commuter Benefits PTO (Paid-time-off), paid sick days, and paid holidays Employee Assistance Program: 3 X 1-hour telehealth calls with certified mental health professionals $100 towards a work-from-home office setup Evolve in a nice working atmosphere with a passionate, growing team! Chef-prepared lunches - snacks, fruit, and coffee/drinks on tap! Company-sponsored events for groups of 6+ employees The estimated annual compensation range for this role is $90,000-$105,000. Please note that actual salaries may vary within, above, or below this range based on factors such as education, training, experience, professional achievement, business needs, and location. Ensuring a diverse and inclusive workplace where we learn from each other is core to Odoo's values. We welcome people of different backgrounds, experiences, abilities, and perspectives. We are an equal opportunity employer and a pleasant and supportive place to work. Pursuant to the San Francisco Fair Chance Ordinance, we will consider employment-qualified applicants with arrest and conviction records.

Driven by integrity and united by the people-and-pet bond, we find strong purpose in the work we do and an even greater joy in those we get to work alongside. Together, we harness the expertise of our long-standing tradition of excellence to embrace possibility and continuously push to do what's never been done before in pet care. Discover your purpose and fuel your passions when you bring your love of pets to a team that prides itself on the power of togetherness-We are Proudly Connected. Purely Driven. Position Summary As a Senior IT Technician, you will be responsible for troubleshooting and maintaining the reliability and functionality of all factory information systems, including but not limited to computer hardware, software, networking systems, databases and manufacturing applications. You will manage core operational systems and provide advanced factory floor support. In this role, you will assist with project management and administration of IT compliance standards and systems. Provide analytical, technical and developmental expertise and support for existing and future factory computer related hardware, manufacturing data collection systems and business information technology Evaluate, develop, document and maintain necessary in-house information and data collection systems Install, configure, performance tune, administer and troubleshoot all in-house computer related hardware, software, database, network, communication and multi-media systems Maintain reliability and provide continuous improvement of factory floor solutions to support the goals and objectives of the manufacturing and distribution operation Collaborate with all levels of factory personnel to provide effective solutions to business and operational problems while also assisting in developing associates' technical competencies Ensure compliance and factory readiness for data backup, disaster recovery, software licensing, security and authorization policies Plan and coordinate local implementation of new and enhanced Nestlé Purina software and respond to users' requests for new and enhanced information systems using sound business judgment REQUIREMENTS High School Diploma or GED equivalent with 4+ years of information technology experience including system operations and hardware support --OR- 2-year technical degree or certification with 2+ years of relevant experience The approximate pay range for this position is $59,000 to $88,000. Please note that the pay range provided is a good faith estimate for the position at the time of posting. Final compensation may vary based on factors including but not limited to knowledge, skills and abilities as well as geographic location. Nestlé offers performance-based incentives and a competitive total rewards package, which includes a 401k with Company match, healthcare coverage and a broad range of other benefits. Incentives and/or benefit packages may vary depending on the position. Learn more at About Us | About Us | Making an Impact | Nestle Careers (nestlejobs.com). REQUISITION ID: 342407 It is our business imperative to remain a very inclusive workplace. To our veterans and separated service members, you're at the forefront of our minds as we recruit top talent to join Nestlé. The skills you've gained while serving our country, such as flexibility, agility, and leadership, are much like the skills that will make you successful in this role. In addition, with our commitment to an inclusive work environment, we recognize the exceptional engagement and innovation displayed by individuals with disabilities. Nestlé seeks such skilled and qualified individuals to share our mission where you'll join a cohort of others who have chosen to call Nestlé home. The Nestlé Companies are equal employment opportunity employers. All applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status or any other characteristic protected by applicable law. Prior to the next step in the recruiting process, we welcome you to inform us confidentially if you may require any special accommodations in order to participate fully in our recruitment experience. Contact us at accommodations@nestle.com or please dial 711 and provide this number to the operator: **************. This position is not eligible for Visa Sponsorship. Review our applicant privacy notice before applying at ***********************************

(Open to candidates in Northeast, Wisconsin - Not currently sponsoring H-1B visas) The Manufacturing Customer Support - Training Technician leads the development and delivery of technical training programs at our client's plant in Northeastern, Wisconsin for customer technicians, focusing on both equipment installations and operations. In addition to designing and facilitating impactful training experiences, this role will provide exceptional remote-based phone support to customers, ensuring they receive prompt, accurate, and customer-focused assistance. The ideal candidate is a skilled communicator with technical expertise and a passion for delivering outstanding customer experience and successful customer outcomes. Job Duties & Responsibilities Customer Technical Training: Develop and deliver comprehensive training programs for customers on equipment installation, setup, operation, and maintenance. Create engaging training materials, including manuals, videos, presentations, and online resources, tailored to customer needs. Lead at factory and/or virtual training sessions to ensure customers fully understand and utilize products effectively. Remote-Based Phone Support: Provide remote technical support via phone or video to assist customers with troubleshooting, operational questions, and issue resolution. Diagnose and resolve technical problems efficiently, ensuring minimal downtime for customers. Document and track customer support interactions, escalating issues to internal teams when necessary and contributing to our knowledge base growth. Customer Experience: Deliver exceptional service in every interaction, ensuring customers feel valued, supported, and confident in using their equipment. Gather customer feedback during training and support interactions to continuously improve programs and processes. Ensure satisfaction and successful customer outcomes. Collaboration: Partner cross-functionally to align training content with product updates, customer needs, and company objectives. Share insights gained from customer support and training to drive products and process improvements. Technical Expertise: Maintain a deep understanding of company products, including installation, operation, troubleshooting, and maintenance processes. Stay current on industry trends and technologies to ensure training content remains relevant and effective. Qualifications Experience: 3+ years in technical training, technical support, or a customer-facing technical role. Experience delivering remote support and training to customers. Experience in the packaging industry or related technical fields is a strong plus. Skills: Strong verbal and written communication skills, with the ability to explain technical concepts clearly to non-technical audiences. Excellent problem-solving and troubleshooting skills. Proactive and customer-focused, with a passion for delivering exceptional experiences. Organizational skills to manage multiple training programs and support tasks simultaneously. Tools & Technology: Proficiency in virtual meeting tools (e.g., Zoom, Microsoft Teams) and training software. Familiarity with CRM systems (e.g., Salesforce) and technical support ticketing systems. Ability to create professional training materials using PowerPoint, video editing software, or similar tools. Education: Bachelor's degree or Associate's degree in engineering, technical education, or a related field preferred. Certifications in technical training or customer support are a plus. Other Misc. Excellent follow-through and proactive communication style Cross-functional training and Field Service Technical training experience preferred Continuous improvement and industry training upkeep Hours: Monday through Friday. 7:00 am - 5:00 pm. These are business hours, start and end times may vary based on departmental needs. (Can be flexible). Weekends are not required.

US Tech Solutions is a global staff augmentation firm providing a wide-range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit our website ************************ We are constantly on the lookout for professionals to fulfill the staffing needs of our clients, sets the correct expectation and thus becomes an accelerator in the mutual growth of the individual and the organization as well. Keeping the same intent in mind, we would like you to consider the job opening with US Tech Solutions that fits your expertise and skillset. Job Description Job Title: Helpdesk Support Location: Columbus, OH Duration: Job Details: Responsible for 1st shift M-F receiving, resolving, escalating and monitoring customer issues/requests. Provides immediate assistance and problem resolution, whenever possible for service inquiries concerning utilization and information regarding all computer systems applications, telephony and paging systems, personal computers and mobile devices. Critical tasks performed by this area also include communicating, tracking and reporting computing environment outages. Experience with Windows 7 and Office 2010 required; Apple/Mac experience a plus; strong customer service background is preferred; prior phone based IT Support experience is good but not required. Qualifications any one having help desk experience and customer service like inbound and outbound call experience is applicable Additional Information vijay kumar IT Recruiter US Tech Solutions Phone No. # ************

Worldwide TechServices is a global leader in delivering technology services and solutions to the world's most demanding clients. Headquartered in Billerica, MA; we provide infrastructure services and professional services to the world's leading technology providers, outsourcers, large and small businesses and consumers. Job Description The Dynamic PC Support is a position that performs tasks related to the repair of a variety of client products. Performs basic and moderately complex troubleshooting activities for desktops and laptops. May support Desk Side applications and infrastructure. Interacts directly with clients to address technical issues and respond to them timely and accurately. Responsibilities Provide customer support for designated equipment Answer client questions in a professional manner Accept and deliver all service calls assigned within the established service level agreement for each client Meet established customer service satisfaction criteria as outlined in established guidelines and policies Complete all administrative tasks associated with each call as documented in established policies and guidelines Complete real-time reporting of all calls as documented in established policies and guidelines Follow various established policies, guidelines, and documents relating to the successful delivery of service for each client Ensure control of assets and inventory through prompt turnaround of parts and equipment as required by client service agreements Report all activity in an accurate and timely manner Understand all Safety policies and guidelines and work within the guidelines of policies daily Additional requirements may exist if offer of employment is extended Other duties may be assigned to meet business needs Qualifications Education and Experience: Typically requires technical school certification or equivalent and 0-2 years of relevant experience Previous customer service experience is a plus Certifications and/or Qualifications: Maintain all required OEM Certifications as directed by Management Knowledge of relevant software and hardware Valid Driver's License and reliable transportation with valid registration and adequate insurance Skills: Ability to communicate regarding technical issues with clients Ability to drive to client locations Ability to drive long distances, and occasional overnight assignments within other geographies Ability to lift and or move various computer equipment up to 50 lbs Must own a basic repair tool kit Additional Information All your information will be kept confidential according to EEO guidelines.

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Deal Desk Specialist position supports the sales teams throughout the sales cycle and plays an integral role in maintaining corporate governance for sales transactions. The role is designed to help sales maximize revenues and gain approvals on sales transactions in the most efficient manner that supports organizational goals and meets customer needs. **Essential Duties and Responsibilities** : + Ensure transactions are complete, accurate, compliant, and aligned with internal policies and business guidelines. + Act as Subject Matter Expert (SME) for quoting, pricing, deal flow, and order processing for the sales organization; provide guidance on business terms and conditions. + Provide guidance to sales organization on complex deal structures including high-value transactions during corporate review and approval. + Manage and own assigned Salesforce Quotes and Opportunities during approval process to ensure all fields are accurate to expedite the final booking process. + Work closely with all functional areas to identify, coordinate, structure, approve, and administer opportunities in a manner that aligns organizational goals with financial obligations, corporate governance and regulations. + Provide high level of communication, coordination, and support throughout the sales process ensuring accurate and timely transactions; working closely with colleagues in Finance and Sales to ensure sales transact quickly and efficiently during the approval process. **Qualifications:** + At least 3 years of Deal Desk, Contracts, Sales or Sales Operations experience in software industry + Familiarity with accounting and software revenue recognition principles; experience with enterprise and complex deals a plus + Ability to embrace new technology, applications, and solutions quickly + Ability to work efficiently and collaboratively in a fast-paced environment + Experience with Salesforce modules and Microsoft tools + Committed to Rocket's core values of empathy, humanity, trust and love. **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-SD1 \#LI-Remote The base salary range for this role is $62,800.00 - $78,500.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)** **Healthcare coverage options to fit you (and your family's) needs** **Retirement savings, with matching contributions by Rocket Software** **Life and disability coverage** **Leadership and skills training opportunities** **Two paid work days for off-site training** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.