Information Technology Administrator
Help Desk Analyst Job In Greenwich, CT
Our client, a mining/commodity trading firm that is very active in the global metals and minerals markets, is looking to hire a full-time IT Administrator (focus on CTRM - Commodity Trading Risk Management). This will be fully onsite out of their Greenwich, CT location.
You will report to the Information Systems Manager and have a direct dotted line into the COO!
In order to be considered, you must be interested in Python/Systems/Commodities.
About The Firm:
They have a long history of sourcing and suppling industrial metals to manufacturing companies globally. With over 100 years of overall trading experience, they are one of the most actively involved in ferrous and non-ferrous metals through various commodity groupings. They trade more than 100 uniquely sourced products and continue to seek opportunities that complement their already existing diversified portfolio.
Position Overview:
The position of CTRM / IT Administrator is responsible for the overall daily maintenance, monitoring and administration of the company's Commodity Trade and Risk Management System, while also supporting local and global IT Initiatives.
Key Responsibilities:
Administration of Commodities Trade and Risk Management System
Daily checking and reconciliation between system and automated processes (using Python)
Oversight and control of manual system processes such as security, users, data storage/retention, server performance and connectivity
Act as lead CTRM support for local office/team and assist global CTRM support team where possible
Support operations and middle office teams in bulk corrections, changes, and entry utilizing backend tools
Administer referential data, market data, and trade data
Support ongoing development and testing of system with external developers utilizing JIRA platform
Assist with spot data queries and report building requests
Be involved with development of data warehouse (Python, AWS)
Act as local Point of Contact (POC) for IT Department for basic, hardware setup, basic admin on O365, Dropbox, and local vendor management
Experience/Skills:
Bachelor's Degree; preferred degree in Business Administration, Finance, Computer Science, Information Technology, or a related subject.
Prior experience in finance; experience in an environment that integrates technology and trading a plus
Preferred understanding of commodities markets, trading life cycles, and hedging
Knowledge of Excel, Python, VBA, familiar with REST APIs and JSON structure. SQL a plus.
Fluent English essential as daily contact with traders and internal departments is conducted in English, any other language will be an advantage.
Basic IT knowledge, troubleshooting ability, and skills
ID: 42837
Summer 2025 IT Intern (Graduation Date - December 2025 - May 2026)
Help Desk Analyst Job In Stamford, CT
A Summer internship opportunity for high-potential individuals who are currently pursuing an Engineering or Computer Science degree (Graduation Date - December 2025 - May 2026). This is a unique opportunity to spend time working with our software development or IT teams.
What you'll do:
Have a paid internship focused on your development
Receive best in class role training along with ongoing coaching and development
Experience a positive culture that reflects Gartner's core values of integrity, objectivity, no-limits mind set, collaboration, and results
Participate in Gartner-sponsored off-site excursions and team-building activities
Who you are:
Possess superb verbal and written communication skills
You're intellectually curious about all aspects of your field and connecting areas
You're a self-starting adaptable quick learner (many of our projects may interface with systems you've never worked with before)
You're looking for a fast-paced and challenging environment
You're a team player, willing to share your knowledge with teammates and appreciate the knowledge shared with you
What you'll need:
Earning a degree in Computer Science, Math or related engineering field
Motivated, high-potential performers with ability to influence and lead
Good software development and object-oriented design fundamentals
Experience and/or exposure to modern database platforms including MySQL, PostgreSQL and/or Oracle
Familiar with Java, .NET, JavaScript, Python or HTML/DHTML
React, JQuery, Twitter Bootstrap experience is a plus
Relational DB experience (SQL) is a plus
Familiarity with cloud technologies or AWS is a plus
Web based application development experience is a plus
Excellent verbal and written communication skills
U.S. work authorization is required for this role
We Have Opportunities In:
Full-stack development (Java, .NET, etc)
Front-end development (React.js)
Cloud programming (AWS, Terraform, Jenkins)
QA and Performance Testing
IT Security
Scrum methodologies and Technical Documentation
Data Science
What we offer:
A paid internship and experience an upbeat, positive culture: Teamwork, integrity, objectivity, collaboration, and a no-limits mindset are central to our value
Limitless growth. We work with you to help you meet your goals and advance within the company
Encouragement to be innovative and challenge status quo
Exposure to industry leading training and development
Opportunity to progress to LAUNCH | Gartner's IT Rotational Development Program post graduation
#internships
#LI-DNI
#LI-TW1
Who are we?
At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world.
Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities.
Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here.
What makes Gartner a great place to work?
Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance.
We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients.
Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations.
We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work.
What do we offer?
Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers.
In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring.
Ready to grow your career with Gartner? Join us.
Gartner believes in fair and equitable pay. A reasonable estimate of the hourly rate for this role is 17 USD - 25 USD. Please note that actual rates may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer benefit programs including paid sick time off, and a 401k match for employees working 20 hours a week or more.
The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity.
Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at ***************** or by sending an email to ApplicantAccommodations@gartner.com.
Job Requisition ID:96702
By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence.
Gartner Applicant Privacy Link: *************************************************
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Desktop Support Administrator
Help Desk Analyst Job In White Plains, NY
About Us:
LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit *******************
Job Role : Information Technology System Administrator
Work Location: White Plains, New York (Onsite)
Job Description
Area of responsibility: Management of build and support activities for end-users by monitoring and facilitating core activities and relationship with 3rd party providers. This position will also participate in the development and deployment of various regional and global projects in order to deliver more robust, standardized solutions to the operating company. Monitoring and reporting on Infrastructure security and global policies.
Key Responsibilities:
Manage and/or provide high quality and excellent technical maintenance, administration and monitoring of systems. Proactively identify, isolate and resolve technology problems to avoid minimal impact to the business.
Management of Issue/Problem lifecycle: Escalate incidents and problems to the appropriate parties via regional governance model, ensure timely resolution of items, manage customer expectations and effectively communicate with end users and stakeholders as needed. In addition, manage queues of “out-of-scope” tickets and ensure resolution via governance model.
Work with 3rd party vendor and/or directly with end user to resolve specific hardware and software issues.
Provide client assistance promptly and professionally to ensure customer satisfaction. Use proper departmental procedures, problem resolution and escalation. Analyze and support issues including MS Office suite, Active Directory, MS Windows clustering, MS SQL Server, MS Windows Server 2008/2012.
Incident Management: Monitors and, where needed, facilitates service provider performance towards local OpCo while ensuring processes are followed in / for local OpCo.
Ticket handling: Maintain and organize IT Ticketing systems for ticket management and escalation.
Escalation: Point of contact for support ticket escalation for the IT Department.
Monitor, review, and report infrastructure security vulnerabilities through global reporting tool.
Asset Management: Monitors and, where needed, facilitates service provider performance towards local OpCo. Ensures processes are followed in / for local OpCo and cascades the information to the business as needed. Owns and manages the budget for end-user hardware.
Coordination and orchestration of complex service requests: Gather relevant facts and align with the appropriate parties to ensure timely and complete resolution.
Critical Skills:
Understand the impact of incidents, projects, and events on existing deliverables and communicate the impact effectively.
Able to anticipate problems and issues, and effectively resolve them via the SDO proactively.
Must be extremely organized and priority driven. Able to manage multiple tasks and competing priorities and resources effectively.
Communicate effectively in written and oral form with peers, senior team members, and internal or external customers.
Understand the use of technology and how its implementation affects business goals.
Hands-on technical background a plus.
Must have a continuous improvement mindset and able to think strategically with regards to reducing costs to the company without compromising service levels.
Functional Competencies:
Quality Management
Security & Information Risk Management
Solution Deployment
Client Management
Service Operations
Service Improvement
Supplier Service Management
Thinks Globally
Fosters Collaboration
Engages & Inspires Others
Drives to Win
Continuous Improvement
Key Competencies:
Be Brave
Decide & Do
Hunt as a Pack
Take it Personally
Background / Experiences:
Bachelor's Degree in Computer Science or similar IT Certifications required
Must have 10+ years of experience in managing outsourced technology service for a distributed and large-scale organization
ITIL certification a major plus
White Plains Office Based. 5 days a week in the office
5% - 15% travelling Domestic and/or international.
Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”):
Benefits and Perks:
Comprehensive Medical Plan Covering Medical, Dental, Vision
Short Term and Long-Term Disability Coverage
401(k) Plan with Company match
Life Insurance
Vacation Time, Sick Leave, Paid Holidays
Paid Paternity and Maternity Leave
The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation.
Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting.
LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, colour, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law.
Safe return to office: In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes
Technical Specialist - Triage Operations
Help Desk Analyst Job In Orangeburg, NY
Contract
Orangeburg, NY
Responsibilities:
Improve operational efficiency by championing standardization and innovation
Utilize good technical, multitasking and interpersonal skills to help drive outages to resolution
Be ambitious, able to work independently & in a team environment under deadlines
Be process-oriented and help develop runbooks and other technical documentation
Stay up to date with new technologies, identifying those technologies/strategies that can help the company's automation efforts
Requirements:
2+ years of: computer operations background, understanding of data centers, and data communications and experience working with Unix/Linux (RHEL/Ubuntu, etc.)
A Degree in Computer Science, Engineering, Mathematics, similar field of study or equivalent work experience
Experience working with Salt or Ansible for orchestration (preferably Salt)
Excellent written and verbal communications interpersonal and customer service skills
Working knowledge of: Jira concepts and SDLC framework
Experience providing and automating day to day systems administration duties; Shell (Bourne), Perl, or Python scripting abilities
Experience with open-source metric analytics & visualization tools (such as Grafana, Splunk, and Humio) and multiple open-source automation and management tool-set knowledge (includes: Chef, Ruby, GitHub, Salt, Artifactory, etc., to name a few)
Mobility Services Tech Support-Contract
Help Desk Analyst Job In Montvale, NJ
KPMG Assignment Select is geared toward independent professionals interested in temporary or project-based work. Our team is comprised of highly trained third-party professional individuals who are in the right place, at the right time, with the right skillset.
KPMG is working through its partnership with Magnit and is currently seeking a remote contractor.
Responsibilities:
Support and maintain the corporate enterprise mobility devices and device troubleshooting such as data entry supporting corporate devices, shipping/receiving of mobile devices, wiping/updating mobile devices; walk users through the device set up/activations in Intune including wireless carrier engagement and billing inquiries
Provide second level support to internal clients as necessary; present C Level white glove support
Participate in the deployment of new technologies and solutions as driven by the internal architect and engineering teams
Develop, organize and maintain operational procedures and documentation both technical and non-technical
Produce or obtain reports on usage and inventory of wireless devices
Assign and deploy corporate owned broadband and mobile devices within our Fusion Inventory system
Qualifications:
Minimum one year of recent experience supporting mobile operating systems and platforms including Apple Business Manager, IOS, android, and hotspot devices; minimum one year of experience troubleshooting a wide variety of mobile related issues including carrier and network issues that relate to Microsoft Exchange 20xx (Active Sync) and O365 Azure AD
Bachelor's degree from an accredited college/university or equivalent work experience
Technical knowledge of Intune, and Mobile Iron with a wide range of mobile and cellular carriers
Strong attention to technical and diagnosing issues, with excellent written, verbal, and presentation skills
KPMG complies with all local/state regulations in regard to displaying pay rate ranges. The pay rate range(s) displayed is/are specifically for those contracted who will perform work in or reside in the location(s) listed below, if selected for the role. Pay is determined based on a variety of factors including market data, ranges, applicant's skills and prior relevant experience, certain degrees and certifications (e.g. JD, technology), and specific location, for example. Additionally, applicants may be required to apply and become employed by a service provider utilized by KPMG, and final pay rate(s) and/or eligibility for additional benefits may be determined by such provider.
$ 30- $40 hourly (USD)
KPMG and MBO are equal opportunity employers/contractors. All qualified applicants are considered without regard to race, color, creed, religion, age, sex/gender, national origin, ancestry, citizenship status, marital status, sexual orientation, gender identity or expression, disability, physical or mental handicap unrelated to ability, pregnancy, veteran status, unfavorable discharge from military service, genetic information, or other legally protected status.
Information Technology Support Specialist
Help Desk Analyst Job In Stamford, CT
The DCC Infrastructure Analyst will be responsible for supporting all of the day-to-day technology needs and activities of the client's Collaboration Center (DCC), a 17,000 square foot state-of-the-art collaboration space with 8 unique experiential rooms, located in Stamford, CT. The contractor for this role will need to define, implement, maintain and run all technology throughout the space, which includes software upgrades and installs, hardware implementation, VR/AR usage, AI integration and execution, pilot testing for new and emerging technology / demos, tech integration throughout the space, troubleshooting, and more.
The ideal candidate will be well versed in the technology landscape with a curiosity for new tools and tech to help make and keep the space inspirational and cutting-edge. They will lead and oversee the technology operating model for the DCC, being able to provide forward-thinking in terms of tech strategy and the service delivery model. As part of this, the candidate will be able to clearly identify tech requirements for running facilitated collaboration sessions with large groups of customers, distributors, suppliers and internal stakeholders, as well as be a super-user who can easily navigate the various types of technology. They will have a continual pulse on new / emerging tech to be able to recommend areas of opportunity and improvement vs. current execution, as well as be able to lead project management against all tech-driven initiatives.
On an ongoing basis, they will assess the capabilities of both current and potential new vendors and develop a supplier relationship program. With this program, they will continually upgrade the current services provided and devise a plan in partnership with in-house technology teams, to proactively schedule ongoing maintenance activities such as system upgrades, firewall patches and refresh cycles. They will be responsible for overseeing all technology and devices within the space, as well as management of the server room. Additionally, this role will require the support of building and breaking down of flexible, modular technology, furniture and demos in the space, attending to software and hardware performance issues, and managing onsite technology vendor visits / quarterly reviews. The role will require financial acumen in assessing different solutions and working within the team to deliver against overall budget expectations.
It is essential that this individual have a service mindset as there will be a high level of exposure to senior leaders, industry experts, and top customers. An important part of the role will be troubleshooting technology issues as needed, assisting guests with technology challenges, being hands-on during collaboration workshops, and being an integral part of the DCC 3-person team as new projects / demos are stood up within the space. The preferred candidate will have an interest in or background in working within the beverage category, at a large CPG, and/or experience in collaboration briefing centers. This role will require the individual to be onsite 5 days per week, 40 hours per week.
Additional Details:
Technical Skills: Looking for someone having strong technical skills, as 50% of job role is troubleshooting. Top Skills - Problem Solver.
Project Manager: Need someone who is a strong project Manager who is able to communicate well both written and verbal. Manager Project in excel, manager Project timelines, proactive, Sense of urgency, plan the entire tasks for project and working on their completion
Professional - Independent. Able to lead, communicate and work professionally with Senior Level Stakeholders and Senior Leaders in the facility. Run the DCC independently when needed
Shift Type : Day Shift & 100% onsite at 200 Elm Street, 2nd Floor, Stamford, CT, 206901, US, US25
Hours : Typically shift timings are 8.30 am to 5 pm. However, this individual will need to have a flexibility incase there is a Customer Meeting early in the day example being to come in as early as 7 am and as late as 6.30 pm as DCC Team will need this individual to be available.
Education: Bachelor's Degree is required
Years of Experience: A minimum of 3 years in a corporate Environment
Travel Required: No
Duration: 12 months with possibility of extension depending on Performance
Interview Details
First round Zoom Interview 30 minutes with Hiring Manager
Second Round - In-Person with 3 interviewers. Each interview will be 45 minutes and a total of 3 with Technical Team at 200 Elm Street, 2nd Floor, Stamford, CT, 206901. This interview will take place on a Tuesday or Thursday
Final Interview: Zoom Interview 30 Minutes with VP of Customer Development
Potential Start: Beginning of April 2025
IT Support Specialist
Help Desk Analyst Job In Stamford, CT
IT Support Specialist (Digital Workplace & Collaboration) - Stamford, CT Be a part of a revolutionary change! At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.
With huge change, comes huge opportunity. So, if you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.
Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC.
__
We are seeking a highly skilled IT VIP Support Technician to provide exceptional technology support to our internal VIPs. The ideal candidate will have extensive experience with Microsoft Windows, Mac OS, iPad OS, and iOS, as well as the related hardware support for our standard devices.
Your 'day to day':
* End-to-End Customer Service Delivery
* Provide dedicated IT support to internal VIPs (Senior Management), ensuring timely and effective resolution of technical issues.
* Troubleshoot and resolve hardware and software issues on Microsoft Windows, Mac OS, iPad OS, and iOS devices.
* Stay up-to-date with technology trends and advancements to provide proactive support.
* Provide personalized IT support to VIP users, ensuring their technical needs are met promptly and efficiently.
* Manage and resolve complex technical issues, escalating to higher-level support when necessary.
* Responsible for delivering best in class end-to-end IT Customer Services covering multiple locations, including on-site and off-site VIP events.
* Use technology to help PMI IT groups and end users quickly and efficiently carry out their digital strategies.
* Solution Adoption and Change Management
* Establish and anchor a strong relationship with the local and remote support teams, ensuring a consistent, efficient, and resilient end-to-end service delivery.
* Ensure that all solutions implemented are fully adopted by the relevant VIP via appropriate communications, training, monitoring, and continuous improvement initiatives.
* Understand tools being used by VIP users so that pain points can be understood.
* Information Technology Roadmap Planning
* Use technology to help PMI IT groups and end users quickly and efficiently carry out their digital strategies.
* Participate in global project delivery and work on global processes.
* Ensure continuous improvement of services.
* Proactively enhance service quality and operational efficiency.
* Contribute to the development and execution of the overall IT Strategy under the leadership of the IT Manager DW&C.
* Escalate any new issues raised from the VIP users to the service managers and track them so that issues are solved, and the customer journey is improved.
Who we're looking for:
* Bachelor's degree in Computer Science or similar preferred
* 3 or more years of business / IT experience
* Experience in a multi-national company
* Experience in Service Mgt (ITIL)
* Project Management Skills
* ITIL certification or equivalent
* Legally authorized to work in the U.S.
* Fluent in English
Annual Base Salary Range: $86,000-$118,000
What we offer
* We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
* We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
* Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
* Be part of an inclusive, diverse culture where everyone's contribution is respected; Collaborate with some of the world's best people and feel like you belong.
* Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
* Take pride in delivering our promise to society: To improve the lives of millions of smokers.
PMI is an Equal Opportunity Employer.
PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.
PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI's affiliates first entered the U.S. market following the company's acquisition of Swedish Match in late 2022.
Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match - a leader in oral nicotine delivery - creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI's IQOS electronically heated tobacco devices and Swedish Match's General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit ************** and *******************
Contract IT Support Specialist
Help Desk Analyst Job In Stamford, CT
About
Us
Desktop Support
Help Desk Analyst Job In North Castle, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop Support Representative Distributed Client Services
Location: 1 NORTH CASTLE DR.,NY -10504
Duration:1+ year (with possible extension)
Skills Overview Must be experienced in DESKSIDE support
· Win7/Win XP OS support. Troubleshooting
· Deskside support- Windows 7-10. Apple & Mac iOS. Remote Take Over support/tools.
· Executive/VIP support.
· Very Strong Customer skills.
· Installation, configuration and maintenance of windows, hardware and software.
· Support and troubleshoot windows XP and windows 7/Migrations
Additional Information
For more information, Please contact
Shubham
************
Automotive Local Technical Supoort Specialist
Help Desk Analyst Job In Mahwah, NJ
Automotive Local Technical Support Specialist RECRUITMENT SALARY RANGE: $70,500 - $92,000* This role is not eligible for Visa Sponsorship. At JLR, we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work and reach their full potential.
Reporting to the Locatl Technical Support (LTS) Manager, you will provide technical support to Jaguar Land Rover retailers in North America via the Global Concern Management (GCM) system to repair complex technical issues on customer vehicles and to offer guidance for repairs involving specialist insight.
WHAT TO EXPECT:
In this role, no two tasks are the same. With lots of projects and relationships to build with people across the business and beyond, it's a challenge that will help your career grow within an iconic organization. Here's what to expect:
* Provide retailers with prompt and accurate diagnostic information to support vehicle repair
* Record electronically all details of cases and interactions to support quality / manufacturing process improvements
* Handle the timely escalation of aged cases where required, proactively contacting the retailer to aid case closure if necessary
* Decide correct diagnostic and repair path on high-cost repairs with no financial limit. Communicate decision in simplified technical English to the technician
* Creative thinking and critical decision making to efficiently resolve technical vehicle concerns
WHAT YOU WILL NEED:
Along with your ambition to achieve the exceptional, there are several skills that you'll need to have to help you succeed here, including:
* Bachelor's Degree in a relevant discipline, or equivalent work experience
* ASE Certifications
* 3+ years of experience in automotive diagnostic repair
* Demonstrated ability to conduct in depth technical analysis, communicate (Simplified Technical English), and resolve technical problems
* Strong knowledge of mechanical engineering, physics, principals of electricity and electronics
* Knowledge of hybrid and EV powertrain systems
* Understanding of customer service operations at retailer
* Understanding of technicians' needs and expectations to service and repair vehicles
* Strong communication skills (written and verbal)
* Ability to work in a team and independently with self-starter initiative
* Ability to work weekends and extended hours
* JLR Level 4 and EVSAP certification
* Competent with Microsoft packages including Teams, PowerPoint, Excel, and Word
Schedule: Hybrid Ways of Working (Monday, Tuesday, Thursday - office days; Wednesday and Friday - choice days)
* Base pay offered may vary depending on multiple individualized components, including location, skills, experience, and market factors. The total compensation package for this position may also include other elements, including a target bonus in addition to a full range of medical/health, financial, and/or other benefits (including 401(k) eligibility and various paid time off benefits, such as vacation, sick/personal, and parental leave). Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employees will be in an "at-will position".
SO WHY US?
* As a people-first company, working at JLR means opportunity, teamwork, and growth. That's why working here is so much more than a job.
* Be part of an international, inclusive, and open-minded company
* Global Bonus Program based on company performance
* You are never just a number. We take pride in taking care of our employees doing everything we can to make sure that our teammates thrive both in and out of the office.
* Our employees receive a generous time off policy
* We offer a discounted Luxury Vehicle Car Program
* Employees also receive generous health care and retirement plans
* Quarterly Chair Massages
* Maternity/Paternity Leave
* Complimentary lunch
* And more!
Thank you for your interest in working for us, we love it here and think you will too!
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
JLR North America, LLC provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, age, disability, veteran status, genetic information, or any other characteristic protected by law. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, compensation, and training.
#wearejlr #automotivediagnostics
#WEAREJLR
At JLR we are passionate about our people. They are at the heart of our business. We are committed to fostering a diverse, inclusive culture that is representative of our global customers and the society in which we live; a culture in which every one of our employees can bring their authentic self to work, and reach their full potential.
FIND OUT MORE
OUR RECRUITMENT PROCESS
Find out what to expect at each stage of the process along with some hints and tips.
FIND OUT MORE
INSIDE JLR
Find out more about working here in our JLR Life Blog:
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WHAT WE OFFER
We look after our employees by offering a host of benefits and investing in their talent through award-winning training
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Medical Technical Support Specialist -Monitors
Help Desk Analyst Job In Mahwah, NJ
Medical Technical Support Specialist -Monitors
Mahwah, NJ
The Medical Technical Support Specialist -Monitors is responsible for providing technical assistance to Mindray NA customers, sales, service, and clinical specialists on assigned Mindray products. The specialist is responsible for generating and reviewing technical documents as required. He/she must communicate well with all levels of engineering, manufacturing, and quality personnel regarding corrective action for field problems and new product development.
Position Specifications:
Essential Functions
Provide telephone support to Mindray NA customers, sales, service, and clinical staff.
Create and review technical documents as required.
Troubleshoot and investigate field problems - formulate and/or assist other departments in corrective action
Represent the Service Department on Project Teams for new and existing products and complete tasks required, e.g., Service Plan Letter, review of product manuals, update management, and Technical Support as required.
Document all activities and provide timely reports, as required, to management.
Provide on-site assistance to service force and customers as required in support of Mindray NA products
Generate Cases to track Technical Support activity for calls.
Attend training as required.
Knowledge/Educational Requirements
BA/BS Degree or Technical Degree preferred and at least 2 years experience in Biomedical, Electrical Engineering or Computers. CompTIA, A+, Network Certificates, or similar experience a plus.
Skills and Abilities
Excellent organizational and communication skills for interfacing with customers and colleagues
Able to coordinate and manage multiple priorities
Solid knowledge of computer-based technology and PC applications
Working knowledge of Win 7 and Win 10
Capable of working under stress and pressure.
Customer oriented with experience and knowledge of Service or Help Desk
Knowledge of Medical Devices a plus i.e. Patient Monitors, transport monitors
Basic knowledge of networks
Must be competent in test equipment used by the field staff
Knowledge of analog and digital electronics
Knowledge of human physiology and electronic measurement techniques
Physical Demands/Work Environment
Standard office environment but may include occasional travel
Mindray North America offers an attractive compensation and benefits package plus an exciting professional environment. Only those who meet our requirements will be contacted. Mindray North America is an equal opportunity employer M/F/D/V
IT Tech I
Help Desk Analyst Job In Newburgh, NY
Essential Duties/Core Competencies:
Writes technical specifications for purchase of corporate technology equipment, networking hardware, and related products.
Assists in developing long-term strategies and capacity planning for meeting future hardware and corporate technology needs.
Aids in development of business continuity and disaster recovery plans, maintains current knowledge of plan executables, and responds to crises in accordance with business continuity and disaster recovery plans.
Identifies and delivers required hardware service levels according to company policies.
Liaises with, and provide training and support to, end users and staff on equipment operation and other issues.
Installs, configures, tests, maintains, monitors, and troubleshoots end user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, and other products; and associated end user software and networking software products.
Performs on-site analysis, diagnosis, and resolution of complex hardware problems for a variety of end users, and recommend and implement corrective solutions, including off-site repair as needed.
Receives and responds to incoming calls, pages, and/or e-mails regarding hardware problems.
Develops and maintains an inventory of all monitors, keyboards, hard drives, modems, printers, scanners, and other peripheral equipment.
Develops and maintains an inventory of all hubs, routers, switches, bridges, server boxes, cabling, and other networking equipment.
Documents instances of hardware failure, repair, installation, and removal.
Maintains up-to-date knowledge of hardware and equipment contracts and supervise contract-based installations.
Performs other tasks as assigned.
Demonstrates consistent regard and dedication to guests, vendors, colleagues and the Company by being engaged, interested and productive.
Demonstrates a working knowledge of our marketplace; actively and collaboratively assists in building the best practices necessary for the Company's success.
Demonstrates an understanding of the impact actions and decisions have on the Company both financially and on guest relations.
Demonstrates the initiative to present new ideas and perspective to create positive results.
Exhibits respectful consideration of viewpoints, situations and others.
Puts the internal and external guests at the forefront of every decision.
Proven experience as a help desk technician or other customer support role.
Tech savvy with working knowledge of office automation products, databases and remote control.
Good understanding of computer systems, mobile devices and other tech products.
Ability to diagnose and resolve basic technical issues.
Excellent communication skills.
Customer-oriented and cool-tempered.
Essential Requirements
To perform this job successfully, an individual must be able to perform each job responsibility satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Physical and Mental Demands:
The physical demands described here are representative of those that must be met by the Team Member to successfully perform the essential functions of this job.
While performing the duties of this job, the employee is regularly required to talk and hear. The employee is also regularly required to stand, walk, sit, and use hands to finger, handle, or feel objects, tools or controls. The employee is occasionally required to reach with hands and arms, and to sit, climb or balance, and stoop, stretch, bend, kneel, crouch, or crawl.
Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Essential responsibilities include moderate physical ability such as lift or maneuver at least twenty-five (25) pounds, and varied instances of standing/walking.
Language Skills:
Ability to read, analyze, and interpret documents, such as policy and procedure manuals, maintenance instructions, and other related documents. Ability to respond to common inquiries from other employees or guests. Fluency in English required, second language a plus. Ability to write detailed instructions and correspondence. Ability to effectively present information in one-on-one and group situations.
Mathematical Skills & Reasoning Ability:
Ability to add, subtract, multiply and divide in all units of measure, using whole numbers, common fractions, and decimal, and work with mathematical such as probability and inference. Ability to create, read and analyze spread sheets of statistical data. Ability to decipher various reports and maintains reports upon request.
Work Environment
The work environment characteristics described here are representative of those that exists while employees are performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
The noise level in the work environment is typically moderate. When on the property or some back of house areas, the noise level increases to loud. Must be able to interact with internal and external guests in a professional manner.
Due to the unpredictable nature of the hospitality/entertainment industry, employees must be able to work varying schedules to reflect the business needs of the property.
The Company is committed to achieving full equal opportunity without discrimination based on race, religion, color, sex, national origin, politics, marital status, physical disability, age or sexual orientation or any other status protected by law. We welcome the strength of diversity in our workforce.
Help Desk Technician
Help Desk Analyst Job In Westport, CT
Job Details Westport Office - Westport, CT Full TimeDescription
Verrill is actively reviewing resumes for a Help Desk Technician in our Westport Office in Connecticut. As one of New England's top full-service law firms, we are interested in hiring talented individuals to join our team. Verrill offers a competitive salary and benefits package, as well as a flexible hybrid work in which our employees can grow and prosper both professionally and personally.
This full-time, non-exempt position will be the primary point of contact for assigned applications and systems, including hardware and software issues. Responsibilities may include application operation and troubleshooting, document processing assistance, technical research, configuring and troubleshooting hardware, and audio/video equipment support. This position includes training of attorneys and professional staff, either one-on-one or as an instructor in our internal technical training program when appropriate. Previous help desk experience is preferred.
The ideal candidate will have advanced computer skills (including Word, Excel, and PowerPoint), strong organizational skills and the ability to learn independently. A college degree in computer science, information technology or related field is preferred. A commitment to providing superior customer service is essential. Candidates must enjoy problem solving and working with others to find effective solutions to computer related issues. Previous law firm experience is a plus.
Applications will be reviewed in the order they are received, and the position will remain open until filled. Need help applying? Please contact the Talent Acquisition Team.
Verrill is an Equal Opportunity Employer.
We encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.
Help Desk Technician
Help Desk Analyst Job In Stamford, CT
Help Desk Technician H/F
Permanent contract
In an international company, one of the world's leading hedge funds, you will be attached to the head of the IT department in CT. You will integrate OneDesk - the Help Desk Group oriented - by guaranteeing the availability and quality of support for internal users. In line with the company's Group strategy, you will ensure the prevention and resolution of functional and technical problems while respecting the requirements in terms of quality, resolution time and reporting defined within the head office IT department.
MISSIONS AND ACTIVITIES
· Aligned with Helpdesk Manager to ensure consistent standards of service, processes and procedures across all locations
· Owner of the Incident, Request, Problem and Escalation processes
· As owner of the Problem process, responsible for coordination of resolving parties, effective communication to stakeholders and post event review
· Champion Service and Support in Projects, developing a strong understanding of projects impacting your area - ensuring any disruption is planned and minimal
· Deliver excellent presentation and meeting room support, ensuring conference room technology is maintained to a high standard and routinely checked to ensure high levels of availability
· Ensure training processes and systems are in place to educate staff on how to collaborate efficiently
· Provide regular and accurate management reporting on IT Service performance
· Be an ambassador for IT, working across the business to provide effective communication on IT matters and build relationships with other teams to ensure effective dialogue between departments
· Located in Paris with regular travels within Europe divisions based on project needs, plus some occasional global travels
QUALITIES AND SKILLS
· Experienced Service Management professional
· Previous experience in a team - or demonstrable experience leading virtual teams
· Experience of managing 3rd parties or 3rd party delivered services
· Expert knowledge of ITIL disciplines - ideally ITIL qualified
· Excellent written and verbal communication skills
· Excellent customer facing skills
· Willingness to mentor junior members of staff
· Able to work under pressure, with time zone constraints and meet deadlines
· Excellent interpersonal skills
· Self-motivated and able to take responsibility
· Able to manage and prioritise tasks and time efficiently
REQUIRED PROFILE
Minimum Bac + 0-3 training, you have a significant experience of 1-5 years in an international environment and good technical knowledge in IT (VMware, Windows Server and Workstation, Citrix, Exchange, Office 365, Teams, …)
An excellent command of technical English is essential.
KNOWLEDGE
Knowledge of Service Standards and excellent customer service,
General knowledge of operating system administration (Windows),
Knowledge of usual configurations, office systems and tools,
Knowledge of network equipment administration: Routing, VPN, Wifi Security,
Knowledge of good practices in terms of IT security.
EXPERTISE
Working with staff to ensure that SLAs and Incidents are managed excellently,
Create, review, and react to Service Desk ticket metrics,
Know how to detect and diagnose system and network problems,
Apply IT security rules and operating instructions,
Conduct an assistance interview,
Adapt to technological developments.
#ZR
IT Support Specialist
Help Desk Analyst Job In Danbury, CT
JOIN OUR TEAM @ AMPHENOL RF, the world's largest manufacturer of coaxial interconnect products for radio frequency, microwave, and data transmission applications, and a proven leader in enabling next-gen technology! Our global team of experienced engineers develops innovative solutions utilizing the most advanced manufacturing technology available, and we specialize in creating custom solutions that meet customer-specific design requirements. With consistent year over year growth, innovative technology, and a team that breeds success, we are always seeking top-tier, high-performing talent to join us! We are headquartered in Danbury, Connecticut, and a division of Amphenol Corporation (NYSE ticker: APH), an industry leader for more than fifty years.
At Amphenol RF, you can expect a competitive salary and comprehensive benefits (medical, dental, vision, matching 401K, FSA, employer-paid life insurance), favorable work/life balance, a generous PTO allowance and paid holidays, an engaging and collaborative work environment, numerous opportunities for career growth, and an entrepreneurial focus that encourages employees to chart their own paths.
We are currently seeking an IT Support Specialist to be responsible for the overall functionality of the computer hardware and software systems and provides support to employees at Amphenol RF headquarters in Danbury, CT and associated remote locations in a timely and professional manner.
Job Description
* Resolves user questions and problems.
* Conduct troubleshooting of workstations and server systems, research and testing of new products and/or software packages, and training of desktop users.
* Provides remote user support and maintenance of computer systems as well as support of print servers, printer maintenance, printer additions, and troubleshooting of print issues.
* Create, update and delete user profiles in Windows Active Directory, Google, various internal systems, mobile phones, conduct new hire orientation, and set up phone extensions.
* Installs new hardware as required to support expanded use. Installs new operating system releases/upgrades. This might include RAM, disk drives, and additional hubs and cabling. Installs new applications and new release of existing software.
* Repair equipment and install/support software.
* Review and approve all computer hardware and peripheral requests throughout Amphenol RF.
* Orders computer hardware and "set up" work stations, including the registration and delegation of users and groups.
* Must be familiar with Windows Server 2012, 2016 and beyond, Windows 10 and beyond with knowledge of application software.
* Monitors Windows server and workstation performance and tune as necessary.
* Monitors network security and tune as necessary.
* Maintain workstation security and backup routines, including virus protection software, software security patching to protect computer hardware, software and its users.
* Maintain network related hardware and software.
* Maintain VMware virtual environment, and email environment.
* Develops and facilitates training programs to insure efficient use of the computer equipment and all application software.
* Process necessary changes to the IP phone system.
* Provide backup support to department and any other duties as assigned.
* Present forward thinking ideas/proposals to the Company.
* Prepare for ongoing backup and disaster recovery planning.
Requirements
* Bachelor's degree in Computer Science or equivalent education plus a minimum of one (1) to three (3) years of related experience.
* Other requirements as necessary.
Amphenol RF is an equal opportunity organization. We recruit, employ, train, compensate, and promote without regard to race, religion, color, national origin, age, gender, sexual orientation, gender identity, marital status, disability, protected veteran status, or any other basis protected by applicable federal, state or local law.
IT Systems Administrator
Help Desk Analyst Job In New Windsor, NY
Precision Pipeline Solutions, LLC (PPS) is a natural gas and electric utility contractor headquartered in New Windsor, New York. Our mission at PPS is to be the premier provider of the development and implementation of Single Source, multi-dimensional, problem solving techniques, driving the most effective SOLUTIONS to our utility clients. Our customers will choose us because of our diverse expertise, quality workmanship, and reputation to provide the utmost degree of value.
Company Fundamentals
Precision Pipeline Solutions, LLC. (PPS) was established in December 2002 and is driven by a management team well experienced in the utility infrastructure industry. This management team's expertise transcends the design, operations, management, regulatory administration and hands-on construction functions of the utility markets. PPS is focused on delivering cost-effective consultation, inspection, construction, operations and maintenance services to this industry through our staff of safety trained and operator-qualified employees.
Job Description
PPS is looking to hire a Systems Administrator for our home office in New Windsor, NY. This position handles a large body of IT related troubleshooting for both office and field personnel. The ideal candidate will be detail-oriented, organized, accurate, and well-versed regarding all aspects of IT. This Systems Administrator directly reports to the company IT Manager and will work closely with the IT Team to achieve objectives which affect the company as a whole. In our ever-growing company, this professional must be adaptable and thrive in a team-based culture.
Required Skills
MS Azure Experience
MS Intune Experience
5+ Years PC support on Windows
Active Directory
MS SharePoint
Firewall Experience
Mobile Device Experience
Anti-Virus Experience
Qualifications
Ideal Candidate
Communication and interpersonal skills, both written and oral.
Outstanding time management skills
Great organizational skills, strong attention to detail and high degree of accuracy.
Education and Experience
High School Diploma or equivalent (required)
Additional Information
About Us
PPS is a wholly-owned subsidiary of PrimeLine Utility Services, a wholly-owned subsidiary of Vinci Energies, a worldwide leader in the design, construction, and maintenance of energy-efficient, networked infrastructure. Vinci Energies is a wholly-owned subsidiary of Vinci, SA, the largest construction company in the world. Their backing provides the financial strength and expertise to enable PPS to provide our customers with the best solutions, technology, and equipment available.
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Job Type: Full-time
Benefits: Medical, Dental, and Vision insurance, 401k Plans with Company Match, Accrued Vacation time, 9 Paid Holidays, Employee Assistance Program, Safety Boot Program.
All your information will be kept confidential according to EEO guidelines.
Informational Technology Position
Help Desk Analyst Job In Salisbury, CT
* If interested in the job, please click "Notify District I'm Interested" at the top right corner of the screen" Systems Administrator As a senior-level role at Twin Lakes Tech, the Systems Administrator is responsible for the health, security, and performance of client networks. This includes conducting regular audits, managing vendors, and ensuring robust security measures are in place across all contracts. The administrator handles day-to-day network issues, participates in the procurement process, and provides escalation support for Level 2 techs and Virtual Office Specialists. They also collaborate in leadership and customer meetings, consulting with the Director on critical updates and issues.
Skills & Experience:
* Deep knowledge of Twin Lakes Tech procedures and processes.
* Expertise in hardware, software, and networking systems, including troubleshooting.
* Proficient in Google Suite, Office 365, CJIS Online, Azure, and Municipal Apps.
* Strong written and verbal communication skills with a focus on professionalism and transparency.
* Familiarity with K-12 and municipal network setups.
* Flexible availability for on-site work as needed.
* High attention to detail and timeliness.
* Experience with Zendesk and system administration projects.
Core Duties:
* Serve as the escalation point for high-level technical issues across all teams.
* Install, maintain, and troubleshoot LAN, WAN, VoIP, and wireless infrastructures.
* Manage server performance, including Active Directory health, DNS, DHCP, and Google Admin.
* Conduct regular security audits and enforce best practices for network protection.
* Lead collaboration with third-party vendors to resolve technical challenges.
* Support data backups, migrations, and infrastructure upgrades.
* Document and test web-filter settings to ensure user protection.
* Play a key role in major projects, including network upgrades, vulnerability assessments, and opportunity assessments.
Impact:
* Proactively mitigate risks to ensure consistent, secure network operations.
* Provide a clear escalation path for complex technical challenges.
* Mentor team members and contribute to knowledge sharing.
* Enhance Twin Lakes Tech's ability to deliver compliant, high-quality IT services.
Leadership & Influence:
* Foster team growth through mentoring and constructive feedback.
* Actively contribute to internal and client-facing collaboration.
* Expand team knowledge while continuing personal skill development.
Certifications Required:
* Google Workspace Admin (Udemy)
* Microsoft 365 Administration with hands-on simulations (Udemy)
* CompTIA Network+ or equivalent
* CJIS Security Awareness
Education & Experience:
* Bachelor's degree in Computer Science, Information Technology, or a related field.
* Minimum 3 years of experience in help desk or networking roles.
Physical & Background Requirements:
* Light physical demands, including lifting up to 20 lbs. occasionally.
* Requires the ability to concentrate visually, use moderate coordination, and communicate effectively in English.
* Candidates must pass pre-employment background checks, including motor vehicle records, DOT certification, drug testing, and credit checks (based on job requirements).
Salary: $70,000 - $90,000
At Twin Lakes Tech, we are committed to delivering exceptional IT services tailored to the unique needs of schools and municipalities. Join our team to contribute to a mission-driven organization focused on empowering communities through reliable technology solutions.
IT Support Analyst (Digital Workplace & Collaboration)
Help Desk Analyst Job In Stamford, CT
IT Analyst (Digital Workplace & Collaboration) - Stamford, CT Be a part of a revolutionary change! At Philip Morris International (PMI), we've chosen to do something incredible. We're totally transforming our business and building our future on one clear purpose - to deliver a smoke-free future.
With huge change, comes huge opportunity. So, if you join us, you'll enjoy the freedom to dream up and deliver better, brighter solutions and the space to move your career forward in endlessly different directions. Our success depends on people who are committed to our purpose and have an appetite for progress.
Our beautiful HQ in Stamford, CT is just steps away from the Stamford Metro-North Train Station and easily accessible from NYC.
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We are seeking a highly skilled IT VIP Support Technician to provide exceptional technology support to our internal VIPs. The ideal candidate will have extensive experience with Microsoft Windows, Mac OS, iPad OS, and iOS, as well as the related hardware support for our standard devices.
Your 'day to day':
* End-to-End Customer Service Delivery
* Provide dedicated IT support to internal VIPs (Senior Management), ensuring timely and effective resolution of technical issues.
* Troubleshoot and resolve hardware and software issues on Microsoft Windows, Mac OS, iPad OS, and iOS devices.
* Stay up-to-date with technology trends and advancements to provide proactive support.
* Provide personalized IT support to VIP users, ensuring their technical needs are met promptly and efficiently.
* Manage and resolve complex technical issues, escalating to higher-level support when necessary.
* Responsible for delivering best in class end-to-end IT Customer Services covering multiple locations, including on-site and off-site VIP events.
* Use technology to help PMI IT groups and end users quickly and efficiently carry out their digital strategies.
* Solution Adoption and Change Management
* Establish and anchor a strong relationship with the local and remote support teams, ensuring a consistent, efficient, and resilient end-to-end service delivery.
* Ensure that all solutions implemented are fully adopted by the relevant VIP via appropriate communications, training, monitoring, and continuous improvement initiatives.
* Understand tools being used by VIP users so that pain points can be understood.
* Information Technology Roadmap Planning
* Use technology to help PMI IT groups and end users quickly and efficiently carry out their digital strategies.
* Participate in global project delivery and work on global processes.
* Ensure continuous improvement of services.
* Proactively enhance service quality and operational efficiency.
* Contribute to the development and execution of the overall IT Strategy under the leadership of the IT Manager DW&C.
* Escalate any new issues raised from the VIP users to the service managers and track them so that issues are solved, and the customer journey is improved.
Who we're looking for:
* Bachelor's degree in Computer Science or similar preferred
* 3 or more years of business / IT experience
* Experience in a multi-national company
* Experience in Service Mgt (ITIL)
* Project Management Skills
* ITIL certification or equivalent
* Legally authorized to work in the U.S.
* Fluent in English
Annual Base Salary Range: $86,000-$118,000
What we offer
* We offer a competitive base salary, annual bonus (applicable based on level of position), great medical, dental and vision coverage, 401k with a generous company match, incredible wellness benefits, commuter benefits, pet insurance, generous PTO, and much more!
* We have implemented Smart Work, a hybrid model of working that promotes flexibility in the workplace.
* Seize the freedom to define your future and ours. We'll empower you to take risks, experiment and explore.
* Be part of an inclusive, diverse culture where everyone's contribution is respected; Collaborate with some of the world's best people and feel like you belong.
* Pursue your ambitions and develop your skills with a global business - our staggering size and scale provides endless opportunities to progress.
* Take pride in delivering our promise to society: To improve the lives of millions of smokers.
PMI is an Equal Opportunity Employer.
PMI is headquartered in Stamford, Conn., and its U.S. affiliates have more than 2,300 employees.
PMI has been an entirely separate company from Altria and Philip Morris USA since 2008. PMI's affiliates first entered the U.S. market following the company's acquisition of Swedish Match in late 2022.
Philip Morris International and its U.S. affiliates are working to deliver a smoke-free future. Since 2008, PMI has invested $12.5 billion globally to develop, scientifically substantiate and commercialize innovative smoke-free products for adults who would otherwise continue to smoke with the goal of transitioning legal-age consumers who smoke to better alternatives. In 2022, PMI acquired Swedish Match - a leader in oral nicotine delivery - creating a global smoke-free champion led by the IQOS and ZYN brands. The U.S. Food and Drug Administration has authorized versions of PMI's IQOS electronically heated tobacco devices and Swedish Match's General snus as Modified Risk Tobacco Products and renewal applications for these products are presently pending before the FDA. For more information, please visit ************** and *******************
DESKTOP SUPPORT
Help Desk Analyst Job In North Castle, NY
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description
Job Title: Desktop Support Representative Distributed Client Services
Location: 1
NORTH CASTLE DR.,NY -
10504
Duration:1+ year (with possible extension)
Skills Overview
Must be experienced in DESKSIDE support
·
Win7/Win XP OS support. Troubleshooting
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Deskside support- Windows 7-10. Apple & Mac iOS. Remote Take Over support/tools.
·
Executive/VIP support.
·
Very Strong Customer skills.
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Installation, configuration and maintenance of windows, hardware and software.
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Support and troubleshoot windows XP and windows 7/Migrations
Additional Information
For more information, Please contact
Shubham
************
Informational Technology Position
Help Desk Analyst Job In Washington, CT
Data Tech Specialist JOB SUMMARY: To provide accurate data to support the decision-making and improvement of the district. Create a systemic process for student databases that allows for improved analytics. Provide support for specialized and technological systems, data analysis, and completion of data reports for the State, as well as support for device maintenance and support for staff and students at the elementary level.
QUALIFICATIONS: The role of the Data Tech Specialist includes performing specialized and responsible clerical and technical tasks related to the maintenance of student records and files; maintaining automated student information systems; and database maintenance. In addition, responsible for performing specialized clerical and technical tasks related to technology access, device maintenance, and technology support for staff and students.
For more information and to apply, click here.