Help Desk Analyst Jobs in North Ridgeville, OH

Gig Description GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers. ****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program**** Experience/Skills TEAM / LEADERSHIP SKILLS: You demonstrate a sincere desire for a quality customer experience You have a team player attitude You promote a positive work environment You thrive in a fast-paced environment and handle change well You have a collaborative approach to problem solving and like sharing feedback You understand the value of your individual impact on the team and company's success TECHNICAL / FUNCTIONAL SKILLS: You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment You have experience with software troubleshooting abilities You know how to modify your communication style to meet customer needs and tone You possess customer service skills You are able to simplify and communicate complex ideas to customers You have the ability to diffuse situations with angry customers You are comfortable in a training environment that includes watching self-paced training module videos You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts You are willing to step-in as needed including answering questions from customers via chat ANALYTICAL SKILLS: You are able to research, analyze and determine an appropriate course of action in a variety of situations You can solve complex problems while exercising good judgment You have critical thinking and problem solving skills ORGANIZATIONAL SKILLS: You demonstrate initiative and the ability to multitask. You work well under pressure of meeting team productivity goals. Successful candidates must be willing to meet service level and contact per hour commitments. You understand and accept schedule adherence in a call center environment You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue KNOWLEDGE / BACKGROUND EXPERIENCE: You are a High School graduate Preferably, you have basic knowledge of tax laws and tax concepts Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary BEHAVIORAL COMPETENCIES You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed. You are comfortable being on camera with your customers and understand the value of humanizing the interaction You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions You possess active listening skills and know how to ask probing questions to arrive at answers quicker Operating Hours Operating Hours: 8am to midnight EST ; Monday to Sunday Required Minimum Hours: 30 hours per week Peak Period: April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT April 15, 2025: 8am-3am EST/EDT $5 Turbo Bonus Boost per hour. Applicable to all hours worked from April 9th to 15th. Service Providers (SPs) must meet the required minimum of 30 hours per week. Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th *These times may be revised periodically based on business needs MINIMUM HOURS TO BE WORKED EACH WEEK You must work a minimum of 30 hours each week on all schedules Mandatory Requirements Must reside in the USA Must have passed background check and pass tech check in order to attend certification. Must be on camera during certification. Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program. Service Provider (SP) must have the following Hardware Requirements. Windows Computer (Mac and Chromebooks are not permitted) Windows 10 or 11 AMD or Intel Core Series (I3-I9) At least 8gb of RAM Webcam Wired Mouse USB Headset Wired Internet Connection Conflict of Interest Cannot hold Gigs with Column Tax or any Intuit Vendors Training Information Duration 20 Hours Price $79.99 USD Course Details

Title: Desktop Support Engineer Looking for 4+ Years of experience. Answer user inquiries regarding computer software or hardware operation to resolve problems. Oversee the daily performance of computer systems. Read technical manuals, confer with users, or conduct computer diagnostics to investigate and resolve problems or to provide technical assistance and support. Set up equipment for employee use, performing or ensuring proper installation of cables, operating systems, or appropriate software. Develop training materials and procedures, or train users in the proper use of hardware or software. Refer major hardware or software problems or defective products to vendors or technicians for service. Enter commands and observe system functioning to verify correct operations and detect errors. Maintain records of daily data communication transactions, problems and remedial actions taken, or installation activities. Install and perform minor repairs to hardware, software, or peripheral equipment, following design or installation specifications. Prepare evaluations of software or hardware and recommend improvements or upgrades. Confer with staff, users, and management to establish requirements for new systems or modifications. Modify and customize commercial programs for internal needs. Inspect equipment and read order sheets to prepare for delivery to users. Conduct office automation feasibility studies, including workflow analysis, space design, or cost comparison analysis

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a 9+ month contract position. We are looking for a solid PC Technician who can provide IT support, utilize Active Directory, and have excellent communication and customer service/customer experience skillset. This is an onsite position working 8am - 5pm. The qualified candidate will have the following skills: Windows OS MS Office Active Directory RDPs IT Support Customer Service/Customer Experience Excel experience preferred Advanced focus on attention to details Self-starter/Team player Highly adaptable Positive attitude/disposition If qualified and interested, please reply using the link below. Desired Skills and Experience Our client in the Cleveland, Ohio area is looking for a PC Technician. This is a 9+ month contract position. We are looking for a solid PC Technician who can provide IT support, utilize Active Directory, and have excellent communication and customer service/customer experience skillset. This is an onsite position working 8am - 5pm. The qualified candidate will have the following skills: * Windows OS * MS Office * Active Directory * RDPs * IT Support * Customer Service/Customer Experience * Excel experience preferred * Advanced focus on attention to details * Self-starter/Team player * Highly adaptable * Positive attitude/disposition If qualified and interested, please reply using the link below. Beacon Hill is an equal opportunity employer and individuals with disabilities and/or protected veterans are encouraged to apply. California residents: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. If you would like to complete our voluntary self-identification form, please click here or copy and paste the following link into an open window in your browser: ***************************************** Completion of this form is voluntary and will not affect your opportunity for employment, or the terms or conditions of your employment. This form will be used for reporting purposes only and will be kept separate from all other records. Company Profile: Beacon Hill Technologies, a premier National Information Technology Staffing Group, provides world class technology talent across all industries utilizing a complete suite of staffing services. Beacon Hill Technologies' dedicated team of recruiting and staffing experts consistently delivers quality IT professionals to solve our customers' technical and business needs. Beacon Hill Technologies covers a broad spectrum of IT positions, including Project Management and Business Analysis, Programming/Development, Database, Infrastructure, Quality Assurance, Production/Support and ERP roles. Learn more about Beacon Hill and our specialty divisions, Beacon Hill Associates, Beacon Hill Financial, Beacon Hill HR, Beacon Hill Legal, Beacon Hill Life Sciences and Beacon Hill Technologies by visiting ************* Benefits Information: Beacon Hill offers a robust benefit package including, but not limited to, medical, dental, vision, and federal and state leave programs as required by applicable agency regulations to those that meet eligibility. Upon successfully being hired, details will be provided related to our benefit offerings. We look forward to working with you. Beacon Hill. Employing the Future™

The Service Desk II role is primarily focused on helping end users with computer issues. The role is also responsible for deploying and managing computers, printers, phones, and other accessories. The Service Desk II role works closely with the rest of the IT team to resolve issues that end users have, improve documentation for the department and ultimately to help end users serve CHM Members as well as possible. The Service Desk II role also includes responsibilities managing some of the systems with less supervision than the Service Desk I role. What We Offer Compensation based on experience. Faith and purpose-based career opportunity! Fully paid health benefits Retirement and Life Insurance 12 paid holidays PLUS birthday Lunch is provided DAILY. Professional Development Paid Training Duties and Responsibilities Reporting to the IT Manager, the duties and responsibilities of the Service Desk II role include: End user support for onsite and remote computers, mobile devices. End user support for phone system and fax system. Deploy and manage computers. Install and configure workstation applications and accessories. Assist with computer moves. Assist with management of printers. Create and improve department documentation (SOPs and Standards). Assist with management of infrastructure systems and hosted systems. Escalate issues that need to be fixed by higher levels of the team in a timely manner but try to research and resolve issues first. Help with vendor management activities for software and service providers. Work with other departments and teams as needed to achieve the goals of the organization. Be professional with users, leaders, and vendors. Treat them with kindness and respect. Desired Skills & Experience Minimum Requirements High School diploma. 2-5+ years of professional work experience in technology or another service-related field. Be able to lift and carry typical computer, monitor and printer devices. Core Competency Requirements Solid understanding of the Windows Operating System for workstations and laptops. Solid understanding of Microsoft Office. Solid understanding of mobile devices and configuration. Preferred Competency Requirements Experience deploying and supporting Mac computers. Experience supporting a phone system. Experience with Active Directory, File Server Management and Print Server Management. Experience managing users and mailboxes in O365. Experience with backup and restore solutions. Pay Commensurate with qualifications. About Christian Healthcare Ministries Founded in 1981, Christian Healthcare Ministries (CHM) is a health care sharing ministry for Christians. CHM is a nonprofit, voluntary cost-sharing ministry through which participating Christians meet each other's medical bills. The mission of CHM is to glorify God, show Christian love, and experience God's presence as Christians share each other's medical bills.

The Store Maintenance Support Specialist will be responsible for managing day-to-day administrative and financial tasks, coordinating smaller projects with vendors, store team members, and other company partners, and utilizing the Maintenance portal to dispatch work orders or provide information to maintenance partners. This role requires strong organizational skills and the ability to effectively coordinate multiple projects and processes. KEY RESPONSIBILITIES: Field all incoming calls and communication from store/field team members; respond to all emails and voicemails within 24 hours. Manage special projects that require careful coordination with our vendors, various company partners, and store team members. Work in SAP to create/manage purchase orders and research invoices. Vendor management: Manage invoices and all form submission for special payments or setting up vendors in SAP. Process, code and send vendor invoices to accounting for payment. Assist with managing work order dispatch and providing information to our maintenance partners. Placing work orders for routine work. POSITION QUALIFICATIONS: High School Diploma or GED 1-3 years of related coordinator or administrative experience Retail construction experience Advanced computer skills and proficient with Microsoft Office Suite Excellent organizational, coordination, and task management skills Strong ability to work cross functional with various teams This position is a 12-month contracted role that will receive a 1099 and must be available to work hybrid on-site in the Akron, OH office.

We are seeking a Help Desk Technician to join our team. As a Help Desk Technician, you will be responsible for providing technical assistance and support to our staff. This role also has an opportunity to learning / developing their scripting skills to assist with our workflow. Key Responsibilities: - Provide technical support to clients via phone, email, or in-person, troubleshooting hardware and software issues, and resolving technical problems efficiently. - Collaborate with the IT team to identify opportunities for automation and script development to improve workflow and productivity. - Document all technical solutions, procedures, and troubleshooting steps for future reference. - Assist in the installation, configuration, and maintenance of software applications and systems. - Comfortable working with a command line interface. - Building access control management - Able to shift working hours for vacation coverage Qualifications: - A+, Networking+, Security+ are a great bonus but not required - Excellent problem-solving skills and ability to troubleshoot technical issues independently. - Good communication skills with the ability to convey technical concepts to non-technical users. - Ability to work well in a fast-paced environment and handle multiple tasks simultaneously. - Experience with ticketing systems. - Python scripting experience is a plus - PowerShell experience is a plus - PowerBi is a plus

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Request you to feel free to contact us POSITION:DESKTOP SUPPORT LOCATION: Cleveland, OH (you will be offered with the nearby location to place ) Duration:1+years · PC SW & HW PD & Break/fix, Win and Mac OS, Mobility device OS, IMAC skills, written & oral communication skills, customer sat skills, organized and professional. · Experience in medical technology support a plus as well. Location: Avon OH, Euclid OH to Akron OH to Wooster OH. Etc Additional Information For more information, Please contact Shubham ************

Department/Division: Information Technology Title: IT Support Analyst Status: Full-time, exempt Schedule: M-F, 8:30 a.m. to 5:00 p.m. Job Summary: The IT Support Analyst will provide first-tier and second-tier support to a diverse population of students, faculty, and staff. This individual is part of the Client Services team and serves as one of the initial points of contact for troubleshooting all IT-related issues, including hardware, software, passwords, campus printing and network access. They are responsible for following and making recommendations to methods, policy, procedures, and work-flow plans. This position is located at 20 Beech Street and reports to the Director of Client Services. Job Duties and Responsibilities: The following outlines the primary functions of the position and is not to be considered a detailed description of all inherent duties. Provide direct support to users requesting assistance with various devices, software utilization, campus printing and network connectivity. Answer support desk phone calls and provide walk-in support. Create, manage, install, and deploy computer images and software packages using Microsoft System Center Configuration Manager. Prepare, install, update and deploy virtual desktops and software packages using a virtualization solution such as VMware. Email support: reset passwords, unlock accounts, create mailboxes and user accounts. Use remote access software to diagnose or assist users with problems. Troubleshoot and configure hardware, software, mobile devices, encryption, cloud storage and internet browser issues. Accurately record, update, and document incidents and requests into campus ITSM system and employ appropriate escalation procedures for unresolved tickets for timely and successful resolution. Assist in maintaining a comprehensive knowledge base of user guides by ensuring that all necessary documentation exists and is up-to-date. Create documentation, training videos and participate in cross-training with other staff members. Assist with the hiring, training and mentoring of student assistants. Assist with monitoring critical support issues during off-hours, swiftly acting on trouble or service outage situations. Provide on-call support and staffing for special events as needed. Perform other duties as requested by the Director of Client Services, and CIO. Required Knowledge, Skills, & Abilities: Strong team player, excellent communication skills both written and verbal with a positive focus toward user experience. Ability to interact with a diverse population to resolve incidents and requests. Understands and values technology, keeps pace with industry practices, is eager to embrace emerging technologies. Proficient with the Administration of Microsoft System Center Configuration Manager, and VMWare virtual desktop. Familiar with Active Directory. Proficient with Windows 10, 11, and mac OS as well as Office 365. Strong technical aptitude with analytical, problem-solving, and troubleshooting skills. Able to identify problems, use good judgment, prioritize, take action, and provide solutions. Takes initiative without being prompted; utilizes strategic and innovative thinking. Qualifications: Associate's Degree or vocational preparation in Computer Science or Computer Information Systems is required. Bachelor's Degree Preferred. Relevant work experience in a technical support call center. Prior experience in an educational environment, preferably Higher Ed Valid driver's license and the ability to pass a background check. A personal smartphone with an active data, call, and text plan is required for work-related communications. Working Conditions and Physical Effort: Work is normally performed in a typical interior/office work environment. Must be able to lift and carry computer workstations and monitors a short distance. Must be able to work in an environment where a service animal is present. Compensation: A competitive wage plus a comprehensive benefits package that includes health and dental insurance, 12 days paid sick leave, 4 weeks paid vacation, 18 paid holidays, employer-paid long and short-term disability, 403(B) retirement plan, employer-paid life insurance, and tuition remission benefits for the employee, spouse, and dependent children. How to Apply: Review of complete applications will begin immediately and continue until the position is filled. Candidates should submit a resume and cover letter via the To Apply link on BW's Employment & Careers webpage: ***************************** Baldwin Wallace University is an EEO employer and educator. At BW, we support and encourage diversity in a variety of forms. We value and appreciate inclusive excellence in the classroom, within extracurricular activities, and we engage our community partners. Learn more at: ***************************

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Technical Support Specialist- Software Integration you will provide Capital Equipment technical support to Customers, Partners and the Field Service Team to drive complete resolution of first response and moderately complex issues, along with providing Part Identification assistance. You will be expected to quickly address all incoming inquires delivering timely "service by phone" while delivering an overall extraordinary Customer experience. You must manage the situation to de-escalate while resolving the issue(s). As a specialist you will leverage remote diagnostics, your experience with the products, understanding of the theory of operation/safety hazards for the products and troubleshooting experience to resolve issues quickly. Inquires may include troubleshooting and corrective maintenance advice related to controls, electrical, IT/software, and electronics issues. In this role you will provide troubleshooting and connectivity support for audio and video needs. You will refer complex issues to Product Support Specialists and Senior Service Engineering staff. This is a hybrid role with the requirement of working onsite at our Mentor, OH, Corporate HQ, 2 days a week. What You'll do as a Technical Support Specialist * Maintain product knowledge, technical support reference material, and assists with review, recommending changes to maintenance manuals, engineering drawings, and other service support reference guides & documentation for all current and non-current STERIS Operating Room Integration (ORI) products. * Occaisionally contributes in validation qualification and serviceability review of new and old STERIS Operating Room Integration (ORI) software and hardware products. * Provide technical support and expertise on a broad range of STERIS products, past and present to internal and external customers, includes but not limited to Customers, sales, service and operational support employees via phone, computer or hardware systems. Assists others on-site (Customer) troubleshooting/technical support as required. * Help support Capital Equipment installation and software upgrade issues remotely. * Troubleshoot STERIS products, documents all critical failures in real time, independently develops solutions and initiates corrective action for issues while working directly working with field technicians, sales associates and/or customers to prevent future issues. * Provides periodic assigned on-call, after hour's technical support to internal and external customers as needed. * Act as the front line interface for Field Service Representatives, Specialists and Customers as it relates to technical troubleshooting. Assists with the development of support strategy and reports on the status of the repair as required. * Diagnose mechanical, hardware, software and systems failures utilizing remote monitoring software and a variety of diagnostic tools. * Identify areas of opportunity to improve the overall Employee and Customer experience. Offer alternative solutions where appropriate with the objective of developing Customer loyalty. * Handle RMA requests, and associated administatrive work to repair or replace Customer Equipment * Basic case management and documentation of service requests for issue handoffs and esclations. * Types of isses handled: password resets, VPN connection failures, software resets, troubleshooting failure to the source (hardware, software, cabling or network). Identifying and solving known issues that are in the manual or knowledge management system. The Experience, Skills and Abilities Needed Required: * Associates degree in one of the related fields: Engineering, Audio/Video, Computer Science, MIS, CIS or related field, or Bachelors degree and 1 year of experience preferred. * High school diploma or equivalent with 4 years of experience in servicing one or more fields: IT, Networking, Audio/Video, and or computer type equipment. * Demonstrated knowledge and experience in IT, Networking, Audio Video technologies and computer troubleshooting. * Ability to read wiring schematics preferred. * Ability to effectively resolve and communicate technical issues via telephone and email. * Must be available periodically outside of normal working hours. * Knowledge of Windows/Linux programing preferred. * Demonstrated computer knowledge to include word processing, spreadsheets and e-mail computer skills. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: * Market Competitive Pay * Extensive Paid Time Off and (9) added Holidays * Excellent Healthcare, Dental, and Vision benefits * Long/Short Term Disability Coverage * 401(k) with a company match * Maternity & Parental Leave * Additional add-on benefits/discounts for programs such as Pet Insurance * Tuition Reimbursement and continued education programs * Excellent opportunities for advancement in a stable long-term career #LI-MM1 #LI-Hybrid STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries. If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours. Req ID: 46979 Job Category: Service/Technical Services Location: Mentor, OH, US, 44060 Workplace Type: Hybrid Life at STERIS STERIS Sustainability

Our client is a leading IT Solutions Company in the Cleveland, OH area and they are in need of a Help Desk Support Level II Technician. An IT Technician's role is to ensure system operation and functionality so that end users can accomplish business tasks. The objective of the IT Technician will be to respond to support requests in a timely manner, be the initial reference point for all IT support related tickets, and to ensure the satisfaction of the end user, among other technical duties. Duties & Responsibilities Provide support of incoming requests to the service desk via telephone, web portal, email to ensure courteous, timely, and effective resolution of end-user issues. Provisioning and system setup for new hires. Prioritize incidents and service requests according to defined processes to meet defined SLAs. Use remote tools and diagnostic utilities to aid in resolving support requests. Server administration via Active Directory, File & Print services, DNS, DHCP. Install antivirus software and ensure virus definitions are up to date. Server administration via Active Directory, File & Print services, DNS, DHCP. Network firewall and switch administration and maintenance. Optimizing and maintaining network software and hardware Building and deploying file servers and cloud computing solutions Configuring and deploying VOIP solutions Manage Microsoft Exchange Server Telephone solutions Monitors alert systems and take appropriate action as per guidelines. Ability to use various messages in an event log to affect repairs. Receive escalated service requests requiring an enhanced response. Qualifications & Requirements Having worked in an MSP environment is a plus! Minimum of 4 years hands-on experience configuring, troubleshooting and repairing networking equipment, Windows servers and workstations, Exchange server and Active Directory 2-3 years of experience in a client-facing environment such as sales engineering Connectwise RMM and Autotask PSA Experience a plus Excellent verbal and written communication skills and is comfortable working with clients at a business level to understand their current and historic issues regarding their business and technology Possesses strong organizational and time-management skills Experience writing proposals for and implementation of technical solutions to fulfill business needs Results-oriented, self-motivated, energetic, professional, reliable, and a team player Strong understanding of technology and business productivity systems Experience with RMM (remote monitoring and management) tool a plus Ability to problem solve at a high level, extraordinary customer service skills, strong multi-tasking, and organizational skills Sales training experience is a plus Having worked in an MSP environment is a major plus. Ideal Qualifications (not required) CompTIA Net+ and/or CompTIA Security+ MCSA (Microsoft Certified Systems Administrator/Solutions Associate) or MCSE (Microsoft Certified Systems Engineer) MCITP Microsoft Certified IT Professional, MCSE (Microsoft Certified Solutions Expert) CCNA or CCIE-Cisco certifications a real plus Our client offers challenging work, career opportunities, a pleasant work environment, and ongoing training.

I am looking for a Help Desk/IT Support Analyst for a direct hire opportunity in Downtown Cleveland. I found your resume on line and would like for you to review the information below. If this description looks like an opportunity you would like to consider, forward me a clean version of your most current resume. If you know someone who may be a fit otherwise, feel free to share my contact information with them. ************ x208 or [email protected] Job Title: IT Support Analyst (Help Desk) Status: Non-exempt (overtime paid) Work Schedule: Th, Fri, Sat, Monday 12pm till 10pm SCOPE OF RESPONSIBILITY: IT Support is the team responsible for servicing support queries to the global IT support telephone numbers and mailboxes. The team is based in Cleveland, Ohio. IT Support Analysts are responsible for the initial contact and support of the end user community for Firm-wide hardware, business critical applications and simple networking issues by investigating, researching, troubleshooting and/or escalating issues in an efficient manner. Technology-related queries are received from internal and external clients via telephone, email, third party vendors, or walk-ups and recorded in the team's service desk management tool (ServiceDesk Plus). The position reports to the local IT Support Manager with a dotted line to the remote IT Support Manager, forming an international support team. The IT Support Analyst is required to have a good working relationship with the end-user community, vendors and all other areas of the Technology department. PRIMARY DUTIES: Answers IT Support phones in a polite and professional manner and responds to support queries submitted by email and other means in a timely manner. Monitors IT Support voice mailbox. Obtains accurate and pertinent details and records all requests into the service desk management tool. Categorizes and prioritizes incoming requests to identify trends and set resolution timescales based on impact and urgency of the issue. Escalates tickets which cannot be resolved to the appropriate technology teams, such as Technical Infrastructure, Systems Development, Practice Support, and office-level technology support staff. Assists in the resolution of all technology-related questions or problems. Areas of support include: Dell laptops and desktops, HP printers, Microsoft Office 2010, Legal MacPac, Best Authority, Nuance, iPhone, iPad, Android, BlackBerry and remote access tools. IT Support team maintains ownership of all requests and follows up with users and colleagues to ensure that calls are handled within the set timescales. Performs follow-up on resolved calls as requested. Reports relevant facts for any reported system problems such as malfunctions, slowdowns, or other anomalies to the appropriate technology team. Assists with the communication of problems within the IT Support team and the Technology department using the Problem feature in the service desk management tool. Researches, develops and documents best practices and standard procedures using the knowledge management features of the service desk management tool. Shares knowledge and experience with colleagues across the department. Assists in the creation and review of end-user documentation to ensure accuracy and consistency. Assists with project work, such as testing new software, training new hires and providing insight into any end-user support issues on all new software and projects, as time permits. Other collateral duties, as assigned. Qualifications MINIMUM REQUIREMENTS: To perform this job successfully, an individual must be able to perform each primary duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. EDUCATION and/or EXPERIENCE High School Diploma Three years computer-operations experience, preferably in a Windows environment Advanced educational courses are preferred SKILLS Experience of working within a customer service environment Knowledge of Microsoft Office Professional 2010 or earlier Knowledge of Microsoft Windows 7 or earlier Knowledge of desktop applications and their use in a legal environment Experience with PC-based systems, mobile devices and remote access tools Suitable IT qualification at NVQ level (or equivalent) is desirable PERSON SPECIFICATION Focus on customer care Ability to empathize with people Excellent communication and interpersonal skills Good attention to detail Good organizational skills Ability to work well under pressure Ability to multitask Additional Information Direct Hire

Salary Grade Case Western Reserve University is committed to providing a transparent estimate of the salary for this position at the time of its posting. The starting wage rate is $22.13 per hour. Employees receive more than just a paycheck. University employees enjoy a comprehensive benefits package that includes excellent healthcare, retirement plans, tuition assistance, paid time off, and a winter recess. Job Description POSITION OBJECTIVE Working under general supervision, managing and supporting information technology resources, services, and systems in University General. This position will implement procedures to create and maintain an efficient, managed technical environment that provides high-quality services and proactively anticipates and addresses issues. This service-oriented position requires excellent customer service and a breadth of technical skills. The position works alongside other staff members and student employees providing high-quality technical services to a diverse set of departments. Although individual staff may develop specializations in the overall service portfolio, a level of cross training is also expected. ESSENTIAL DUTIES 1. Research, troubleshoot and resolve reported end-user issues with computers, audio-visual equipment, printers, tablets, phones, software and operating systems in administrative departments, residence halls, Greek houses and university-owned apartment buildings. Record all work in a ticket tracking system. Create and update internal documentation and help desk scripts for common issues. Provide ad-hoc training, where appropriate. Research developments in information technology use in assigned areas to anticipate user needs. Act as a change catalyst, communicate with stakeholders affected by changes and address their questions, concerns and need for information. (50%) 2. Setup, deploy and maintain networked workstations, mobile devices, peripherals, telephony and audio-visual equipment in departmental offices, residential commons and event venues. This includes the delivery of various equipment that has been or is in need of repair. Maintain an accurate and detailed inventory and maintenance history of all software and equipment assets in an inventory tracking system. Update computer assets in Active Directory. Stay informed about regular updates and new developments related to supported hardware and software systems. Assist in the coordination and determination of new equipment purchases. Make recommendations for operational improvements to increase efficiency and effectiveness or to reduce costs. (20%) 3. Setup, deploy and maintain point of sale equipment in campus and partner retail locations and on campus vending and copy machines. Work with retail and payment vendors for deployment and troubleshooting. Maintain device configuration in the Blackboard Transaction System. (6%) 4. Monitor and perform periodic maintenance of the campus-wide cable television distribution system. Troubleshoot end-user issues with the system. Work with the system vendor to facilitate repairs and upgrades. Provide project representation for cable TV installations on campus. (6%) 5. Monitor and perform day-to-day maintenance for the campus-wide student-printing program. Troubleshoot student issues with the system. Work with the system vendor to facilitate equipment moves or repairs. Provide ad-hoc training to students or staff on usage and maintenance. (6%) 6. Manage reservations for a shared equipment pool. Ensure items are delivered or available on time and in working order. Evaluate equipment upon return for damage. Analyze demand over time to make recommendations for adjustments to the pool. (6%) 7. Serve as a liaison between departments and internal technical support and project groups or external vendors to ensure consistent, efficient, and accurate resolution to issues or completion of projects. Identify and utilize technical experts in other areas of the university. Develop networks and use them to strengthen internal and external support. Identify opportunities and take action to build strategic relationships between University Technology and other university areas, teams, and departments to help achieve business goals. (6%) NONESSENTIAL FUNCTIONS 1. Participate in training programs ( 2. Serve on appropriate university committees ( 3. Perform other duties and responsibilities as assigned ( CONTACTS Department: Continuous contact with departmental staff and student employees in support of client assistance regarding status and resolution of client issues. University: Regular contact with staff members in all departments at all levels. Occasional collaborative contact with service departments such as Construction Management as special projects warrant. Moderate contact with prospects, faculty, staff and guests of the university. Contact is generally to maintain information flow between University Technology and clients and to facilitate issue resolution. External: Occasional contact with vendors, contractors, and partners to fulfill project or service initiatives. Infrequent contact with other University Circle institutions as clients. Students: Continuous contact with student employees in a mentoring role. Moderate contact with student leaders, and as clients to facilitate issue resolution. SUPERVISORY RESPONSIBILITIES This position has no direct supervision of staff employees. QUALIFICATIONS Experience/Education/Licensing: High school diploma and 5 to 8 years of demonstrated experience in related technical field OR an Associate's degree in computer and/or related technical field and 4 years of experience OR Bachelor's degree in computer and/or related technical field. Valid Ohio driver's license with a good driving record. REQUIRED SKILLS * Demonstrated skill in troubleshooting workstation hardware, software and network issues. * Advanced knowledge of Microsoft Office and GSuite for Education applications. * Experience with client/server and hosted enterprise applications. * Exposure to point-of-sale systems and hardware is highly desirable. * Strong customer service outlook and a desire to create an exceptional experience for faculty, staff, students and guests of the university. * Ability to optimize the use of time and resources to achieve the desired results; effectively plans and organizes work to minimize crises. * Excellent verbal and written communication skills, negotiating abilities, the ability to present complex concepts in simplified terms within support and training settings, and conflict resolution skills. * Ability to interact with colleagues, supervisors, and customers face-to-face. * Ability to actively listen, responsive to verbal and non-verbal clues. Ability to empathize listening and actually involving yourself in what the customer is telling you about their situation. * Ability to respond to difficult, stressful or sensitive interpersonal situations in ways that reduce or minimize potential conflict and maintain good working relationships among internal and external customers. The ability to recognize awkward or potentially embarrassing situations that sometimes arise. Always aware of tone and careful choice of words, while at the same time ensuring that the intended message is clear, polite and readily understood. Ability to be flexible in order to meet the constant changing scope and needs of the department, division and customers being served. * Ability to work independently, under general operational guidelines. * Ability to work as a cohesive team member of a highly skilled team of IT experts by building a culture of teamwork and collaboration. Draw all team members into active participation; build a team identity and commitment. Being able to play the roles of team leader and team player as required. * Ability to handle sensitive, confidential and/or proprietary information. Ability to exercise meticulous care in the maintenance, control and accessibility of sensitive information. * Excellent analytical and problem-solving capabilities with the ability to prioritize based on situation, deadlines and solution. * Demonstrated creativity and flexibility in working on a diverse project portfolio with a variety of constituent groups in a fast-paced environment. * Consistently models high standards of honesty, integrity, trust, openness and respect for the individual. Embrace diversity. * Experience working with diverse populations and willingness to support a community commitment to diversity, equity and inclusion. * Ability to meet consistent attendance. * Demonstrated history of successful support, education, and advocacy for all students, aligned with the values, mission, and messaging of the university, while adhering to the staff policy on conflict of commitment and interest. * Ability to interact with colleagues, supervisors, and customers face to face. WORKING CONDITIONS General office environment. Frequent travel between facilities. Occasional early morning, evening, or weekend hours may be required for special events, maintenance activities or projects. Limited overtime may be required in emergency situations. The employee may be required to carry a cell phone and to attend to after-hours emergencies. Limited manual dexterity required. Work requires the ability to lift up to 50 pounds. Little or no exposure to hazards. The employee will drive a university vehicle while on the job. This position is not eligible for the staff hybrid work program. Diversity Statement In employment, as in education, Case Western Reserve University is committed to Equal Opportunity and Diversity. Women, veterans, members of underrepresented minority groups, and individuals with disabilities are encouraged to apply. . Reasonable Accommodations Case Western Reserve University provides reasonable accommodations to applicants with disabilities. Applicants requiring a reasonable accommodation for any part of the application and hiring process should contact the Office of Equity at ************ to request a reasonable accommodation. Determinations as to granting reasonable accommodations for any applicant will be made on a case-by-case basis. .

This position resides on the EDI Application Tech team which provides second-level support for EDI's clients and call center personnel, resolving various technical issues with EDI Applications. Responsibilities: Provide second-level software support for EDI clients and staff. Research network issues, program errors, and Windows errors relating to Xpeditor Server performance. Assist with the testing of Xpeditor enhancements and bug fixes that are part of Xpeditor releases. Map client claim files in order to load into Xpeditor. Establish custom edits/converts using Xpressbiller software. Modify Xpeditor Reports per client requests. Assist with identifying product shortcomings and possible enhancements. Other duties as assigned. Qualifications: Associate's degree preferred Knowledge of EDI a plus Problem solving skills Strong computer skills Excellent verbal and written communication skills Ability to work in a fast paced environment Strong attention to detail - working with clients and internal departments Ability to set priorities Ability to maintain confidentiality

Founded in 1934, Medical Mutual is the oldest and one of the largest health insurance companies based in Ohio. We provide peace of mind to more than 1.6 million Ohioans through our high-quality health, life, disability, dental, vision and indemnity plans. We offer fully insured and self-funded group coverage, including stop loss, as well as Medicare Advantage, Medicare Supplement, and individual plans. Medical Mutual' s status as a mutual company means we are owned by our policyholders, not stockholders, so we don't answer to Wall Street analysts or pay dividends to investors. Instead, we focus on developing products and services that allow us to better serve our customers and the communities around us and help our members achieve their best possible health and quality of life. IT Operations Technician I Maintains, monitors, executes and contributes to the running of corporate computer systems including mainframe, mid-range, and distributed computing platforms. Conducts job processing, server monitoring, and problem resolution. Identifies and begins the resolution of hardware and software problems. Performs Helpdesk functions. IT Operations Technician II Maintains, monitors, executes, and contributes to the running of corporate computer systems including mainframe, mid-range, and distributed computing platforms. Conducts job processing, server monitoring, and problem resolution. Identifies and begins the resolution of hardware and software problems. Performs Helpdesk functions. IT Operations Technician III Oversees the operation and utilization of all Data Center computer systems. Operates and monitors mainframe, mid-range, open system platforms, and network topologies. Identifies and resolves hardware and software problems. Performs advanced Helpdesk functions and assists in department projects. IT Operations Technician IV Provides the technical expertise required in Production Services to ensure maximum utilization of hardware and software resources. Performs control function activities, performs production problem determinations and resolves moderately complex assignments within Information Systems Services (ISS) to ensure timey batch processing and meets service objectives. Performs in a leadership role by attending meetings, preparing user documentation, effective Helpdesk support and provides customer training to both users and Operations Technicians. Responsibilities IT Operations Technician I-IV System Monitoring Regularly monitor and maintain IT systems to ensure optimal performance and uptime. Incident Management Quick response to network issues or outages, following established protocols to troubleshoot and restore normal operations. Troubleshooting Diagnose and resolve hardware, software, and network issues by engaging the correct teams promptly. User Support Reset passwords and perform other roles as needed. Handle phone calls and help desk emails during Holiday and Off-Hours. Communication Gather information and communicate about all incident escalations to the entire IT team regarding ongoing incidents and other IT-related information. Accurately conveys technical information verbally and in writing to management, support staffs, clients, and vendors. Demonstrates the ability to determine the severity of the message and the appropriate level of response required. Security Ops Perform routine engagement in Defender Tools to help with phishing, email quarantine, and other alerts. Other Functions Stay current in knowledge of hardware, software, supporting tools, business flows and system methodology. Maintains adherence to ongoing Medical Mutual security and access procedures. Performs basic restart/recovery operations of abended jobs using ROBOT and GoAnywhere. Performs other duties as assigned. Monitors shift turnover by adequately transitioning the turnover process with complete and accurate documentation, effective discussion and conveying of the information to the oncoming shift. Contributes to a team effort by accomplishing relevant tasks as needed. IT Operations Technician I Education and Experience · Bachelor's degree in information technology preferred but not required · 1+ years in a prior Operations Management role or other IT Leadership Position preferred · Experience implementing complex technology changes to drive outcome in fast-paced environments · Experience working with senior business leaders to understand how business processes are supported by technology · Experience supporting Technology Operations, Incident Response, Service Management, or any combination · Experience in an Operations Center environment responsible for tier1/tier2 support and escalation Professional Certification(s): · Help Desk Institute (HDi) Support Analyst preferred · Microsoft desktop certifications preferred Technical Skills and Knowledge: · Demonstrates knowledge of technical terms and operation of tools utilized for evaluation of hardware and software problems for mainframe, mid-range and / or desktop systems and knowledge of computer components, programming concepts, file access methods, scheduling packages and software. ·

A/V IT Field Technician (U.S. Citizens Only) Full Background Investigation Required Prior To Start and Must Be Able to Obtain a Federal Government “Public Trust” Clearance Description/Responsibilities: Anakim Consulting Inc. has an opening for an Audio Visual (AV) IT Field Technician at the NASA Glenn Research Center in Cleveland Ohio. This position will be dedicated to on-demand support for the International Space Station (ISS) Program owned conference rooms. This position will involve rapid response to conference room issues, including meeting support in a fast-moving and highly visible environment. Installing, supporting, and/or maintaining IT equipment and audio-visual conference room equipment for both legacy and new installations. Evaluating and recommending necessary product maintenance activities and upgrades. Performing technical analyses of conference room software, hardware and transmission equipment using various diagnostic tools in support of efficient operations. Monitoring data traffic and controls network resource performance to ensure high-quality transmission. Demonstrating a high level of customer service, professionalism, end-user support to a large VIP customer. Performing testing and dry-runs as needed to ensure repairs, newly installed hardware, and any configuration changes are working properly and have not caused regression to conference room operability. Perform preventative maintenance inspections and ongoing patching of conference room equipment Support root cause analysis activities of conference room incidents. Identifying, diagnosing, and resolving technical problems related to network failure/integrity and usage of PC hardware and software including conference room displays, controllers, Crestron devices, AMX, Cisco, and other conferencing devices. Utilizing existing knowledge while building additional knowledge of the company, client, and processes. Resolving work orders for Network, VOIP, and conference room equipment. Resolving incidents according to service level agreements for IT and AV equipment. Solving a range of straightforward problems and providing ad-hoc conference room equipment training to end-user customers and room operators. Analyzing possible solutions using standard procedures. Completing work with a moderate level of guidance and direction. Solving standard problems by analyzing possible solutions using experience, judgement, and precedents. Working within guidelines and policies. Explaining information to others in straightforward situations. Ensuring equipment and services provide consistent end-user experience. Solving standard problems by analyzing possible solutions using experience, judgement, and precedents

IT Technician Greater Cleveland Area, OH No sponsorship available As the IT Technician, you will be responsible for assisting and resolving employees' problems with their computer hardware and software and assisting the IT Manager with any necessary projects as assigned. This position is required to be in office, with the potential for a hybrid work policy. IT Technician Responsibilities: Administration of Windows Server 2012 and above Experience with Office 365 suite of products Experience administering Exchange on-prem or Exchange Online Experience with accounting software preferred (CCH products ideal) Understanding of network fundamentals (TCP/IT stack, subnets, DNS, DHCP, VLANS, etc.) Familiarity with cloud concepts (Azure preferred) Experience troubleshooting/administering remote desktop services (or Azure Virtual Desktop) Customer Service skills are required IT Technician Requirements: Associate's or Bachelor's degree in IT, Computer Science, or similar preferred 1+ years of experience in a help desk setting 1+ years of experience of server administration One or more of the following certifications are highly valued: CCENT/CCNA MCSA/MCSA A+ (plus another certification) Network + AZ-900 Powershell experience is a plus How to Apply: If you are a visionary leader with a passion for enterprise architecture and a desire to drive innovation within our organization, please submit your resume and a cover letter outlining your qualifications and relevant experience to *****************************. Please include "Enterprise Architect Application" in the subject line. We look forward to reviewing your application. John Radcliff IT Recruiter at Emerald Resource Group Phone ************ Email ***************************** Web **************************** 1 Eagle Valley Ct #201 Broadview Heights, OH 44147 We are an equal opportunity employer. We value diversity and encourage candidates from all backgrounds to apply. **WHY EMERALD RESOURCE GROUP** We are more than just a talent scouting agency. We believe that the key to a company's success is its people, and our mission is to match exceptional candidates with exceptional companies. With over 25 years of experience, we have built a reputation as an industry leader in IT recruiting, working with a diverse range of clients from startups to Fortune 500 companies. This means more and better opportunities for you to take your career to the next level. Choose Emerald Resource Group for excellence in IT recruiting. Let's keep in touch! Twitter: @EmeraldRG LinkedIn: @Emerald Resource Group Facebook: @Emerald Resource Group **FOR HIRING MANAGERS - Are you struggling to find top IT talent for your team? Let us take the burden off your shoulders. Simply send us the job description for the open positions you're trying to fill, and our expert recruiters will work tirelessly to find the perfect fit for your company. Don't miss out on the opportunity to bring on exceptional IT professionals - contact us today!

Objective The IT Technician role will provide technical assistance and answers to users' questions, assisting users by troubleshooting problems with computer hardware or software. Will also provide technical support for servers and network equipment on a local and remote scale. Requirements Position Responsibilities Identifies, investigates and resolves users' problems with computer software and hardware Fields support calls, helpdesk portal, email, and/or other communication from users with inquiries regarding software programming, connectivity, printing, and similar concerns Follows end user issues through to completion to ensure resolution and end user satisfaction has been achieved. Consults with users to determine steps and procedures taken to identify and resolve the problem Documents and logs all contacts and actions into IT helpdesk Applies knowledge of computer software, hardware, and procedures to solve problems Guides users through diagnostic and troubleshooting processes, which may include the use of diagnostic tools and software and/or following verbal instructions Collaborates with other staff to research and resolve problems Arranges service by software or hardware vendors to repair or replace defective products Maintains knowledge of technology innovations and trends Performs other related duties as assigned Perform maintenance and updates on servers Perform maintenance and updates of networking equipment Assist in creating technical documents and training material Assist in network upgrades/maintenance Participates in off-site travel to plant locations and other required facilities Involvement in company work groups who plan direction of the Information Technology strategy, work processes and procedures Involvement in customer and company focus groups Experience and abilities with the following technologies required: Excellent verbal and written communication skills Excellent interpersonal and customer service skills, including the ability to deal calmly, positively, and professionally in tense or elevated situations Excellent analytical and troubleshooting skills with the ability to diagnose, troubleshoot, obtain results, and provide solutions for a broad range of technical problems Professional and pleasant telephone manner Ability to explain technical issues to technical and non-technical employees and customers Proficient with Microsoft Office Suite and related software Proficient with or the ability to quickly learn an array of computer hardware and software Responsible, able to manage time effectively and work efficiently, both with or without direct supervision Team oriented Education and Essential Functions Degree in Computer Science or related field preferred but not required. At least two or three years of experience in customer technical support is highly preferred. Interpersonal skills, specifically working with co-workers, end-users, and management Dependability Accessibility Travel Travel required (sites to include but not limited to OH, MI, NC. FL) Behavioral Traits Willingness to work collaboratively within a team Customer focused, attentive and responsive Proactive and independent with the ability to take initiative Shows good judgement in difficult situations Organized with attention to detail Shows accountability for efforts and results This job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee. Duties, responsibilities and activities may change, or new ones may be assigned at any time with or without notice Mack Industries, Inc. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status, or disability status.

$15/hour Must be 18+ At Cedar Point, work is FUN! Working as an IT Technician, you'll provide support to users and assist with the help desk line. You'll also… Assist with questions and problems related to hardware, software, POS (Point of Sale) equipment, and network-related inquiries. Unpack, configure, install, and dismantle equipment including POS computers, desktop computers, laptops, monitors, printers, copiers, and any accompanying peripheral devices. Troubleshoot and diagnose problems related to desktops, laptops, POS, networks, cameras, and mobile devices. Assist with configuration and testing of new hardware and software implementations. Some of our amazing perks and benefits: Paid training and FREE uniforms! FREE Admission to Cedar Point and other Cedar Fair parks! FREE tickets and discounts to local attractions! FREE tickets for family and friends! 20% discounts on food and merchandise! Employee-only ride nights, game nights, and FREE FOOD events! Responsibilities: Cedar Fair is home to 13 unique and exciting properties, so come join our world class team at Cedar Point. Cedar Point provides premiere entertainment with 200+ acres of FUN and we want YOU to join us in making people happy as we head into our 153rd year! As a member of our team, you'll… Make our guests happy by delivering amazing experiences and helping them create lifelong memories. Interact with different people of all ages and backgrounds. Gain skills, knowledge and experience that will benefit your future. Qualifications: You! People who love helping others and will support the needs of our guests and associates. Good judgement and a commitment to safety. Ability to work and interact with people from diverse backgrounds. Individuals with a passion and excitement about Cedar Point. Availability to include some weekdays, weekends, evenings, and holidays.