Help Desk Analyst Jobs in Millbury, MA

Integrated Computer Solutions, Inc. (ICS) is a leader in UX design, software development, and embedded and cybersecurity solutions. Since 1987, we've been partnering with businesses to build impactful products across industries like medical devices, automotive infotainment, and IoT platforms. As a mid-sized company, ICS prides itself on its collaborative, hands-on environment, where every team member makes a direct impact. We're seeking a Dev/Ops IT Specialist to drive our technology operations and dev/ops infrastructure in our Waltham office. (This is not a hybrid role.) This role is ideal for a hands-on professional who thrives in a smaller team setting, enjoys problem-solving, and has experience supporting both IT and customer projects. Position Overview As the Dev/Ops IT Specialist, you will coordinate with ICS's IT systems and infrastructure while contributing to DevOps practices that support our customer engineering teams. This role combines hands-on technical work with leadership responsibilities, making it perfect for someone who thrives in environments where flexibility and adaptability are critical. You'll be vital in optimizing IT operations and integrating DevOps principles to enhance software delivery and customer projects. This role is a Waltham, MA-based, and US citizenship is required. Key Responsibilities Operational IT Systems: Drive IT operations, ensuring reliable performance, security, and scalability of systems and networks. Administer business-critical tools and platforms, including cloud-based services, communication tools, and collaboration environments. Provide IT support for engineering teams, particularly in software development and testing workflows. DevOps Integration: Collaborate with software development teams to implement and maintain CI/CD pipelines for streamlined code deployment. Optimize development environments for efficiency and reliability, including managing source control systems (e.g., Git) and automation tools. Coordinate cloud infrastructure for development and production environments, including AWS, Azure, or similar platforms. Hands-On Support: Provide direct technical and laptop support to teams, troubleshooting and resolving issues promptly. Configure and manage tools like Google Workspace, Jamf, Git, Okta, Atlassian products, Slack, Salesforce, and AWS services. Implement and maintain cybersecurity protocols, including endpoint protection and secure development practices. Compliance & Cybersecurity: Ensure IT practices comply with industry standards and regulations (e.g., ISO 13485 for medical devices). Develop and maintain disaster recovery and business continuity plans for IT and development systems. Compliance with NIST. Team Collaboration: Work closely with cross-functional teams to understand and address IT and DevOps needs. Act as a key collaborator between IT and engineering to foster a unified, efficient development and operations environment. Required Qualifications 4+ years of experience in information technology, System Administration or DevOps Hands-on experience with CI/CD tools (e.g., Jenkins, GitLab CI/CD, or GitHub Actions) and version control systems (e.g., Git). Strong technical expertise in IT infrastructure, network management, and cloud services Familiarity with containerization and orchestration tools (e.g., Docker, Kubernetes) is a plus. Proven ability to troubleshoot and resolve technical challenges hands-on in a dynamic environment. Preferred Skills Knowledge of regulated industries (e.g., medical devices, aerospace) and relevant frameworks (e.g., ISO standards). Proficiency in Linux and real-time operating systems. Previous experience in IT or DevOps roles within small to mid-sized product or technical environments. Why Join ICS? At ICS, you'll find a collaborative, team-oriented environment where your contributions directly impact you. You'll work closely with UX design and software engineering teams, which is key in driving innovation and improving how we build and deliver groundbreaking products.

Job Title: - Personal Computer Technician Duration: - 12 + Months contract (Possible Extension) Pay Rate:- $22.00 hourly on W2 (All Inclusive) Job Description:- Responsibilities: • Design, create, manage and maintain developer test plan, test automation and test coverage • Report on daily testing status and results • Prioritize and efficiently manage a number of concurrent projects and testing tasks • Execute manual and automated testing & inventory management Requirements: • Solid understanding of SW QA process, methodology • Solid understanding of PC Platform Architecture • Hands-on experience with assembling PCs from components, set-up, configuration (both, hardware & software) • Must be familiar with PC gaming & its ecosystem. • Strong troubleshooting skills. • Understand Binary Search. • Strong communication skills • Manual application, automation tests to verify quality in hardware & drivers • OS and performance knowledge and experience • Basic Scripting & programming skills a plus. EDUCATION: • Minimum: HS diploma • Preferred: Bachelors in Computer Science, Computer Engineering or equivalent degree. ______________________________________________________________________________________________________ Employee Benefits: At LanceSoft, full time regular employees who work a minimum of 30 hours a week or more are entitled to the following benefits: Four options of medical Insurance Dental and Vision Insurance 401k Contributions Critical Illness Insurance Voluntary Permanent Life Insurance Accident Insurance Other Employee Perks About LanceSoft LanceSoft is rated as one of the largest staffing firms in the US by SIA. Our mission is to establish global cross-culture human connections that further the careers of our employees and strengthen the businesses of our clients. We are driven to use the power of our global network to connect businesses with the right people, and people with the right businesses without bias. We provide Global Workforce Solutions with a human touch. EEO Employer LanceSoft is a certified Minority Business Enterprise (MBE) and an equal opportunity employer. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws. This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, recall, leave of absence, compensation, benefits, training, and apprenticeship. LanceSoft makes hiring decisions based solely on qualifications, merit, and business needs at the time.

Job Title: Intune Desktop Engineer/Architect Onsite Requirements: Intune Microsoft Configuration Manager Modern Management Implementation Job Description: Core Requirements: Must have experience with "Modern Management" of desktops using Microsoft Intune. Must have experience with Microsoft Configuration Manager (MCM). Ability to prepare/manage Operating Systems (OS) images for corporate use with technologies such as Microsoft Windows Autopilot, and Task Sequence in Microsoft Configuration Manager (MCM). Must have experience in automation using PowerShell and other scripting languages as a Desktop Engineer. Strong understanding of Azure Runbooks and Microsoft Graph API for automation. Ability to troubleshoot Desktop Issues using various industry standard tools. Responsibilities: Use and optimize Intune features to help bring "Modern Management". Leverage "Modern Management" to update new software and drivers from Intune. Maintain Microsoft Windows imaging technology using Autopilot and Task Sequence for Physical systems and Golden Image for Virtual systems. Perform Software Packaging tasks in preparation for deployment via Microsoft Configuration Manager and Intune. Analyze business cases for upgrading existing infrastructure technologies or implementing a new infrastructure solution. Work with various teams to define and enforce the Desktop Architectural Standards and identifying areas for improvement. Track technology and market trends to acquire knowledge on new and existing technologies that could best serve Desktop architecture needs. Train other IT professionals (tier 1 and tier 2 support) on the developed solutions and expected impact. Mentor new employees on the team's policy and procedures. Skills / Experience: 5-10 Years of experience in Desktop Engineering or similar discipline. Understand infrastructure security best-practices such as zero-trust, least-access, MFA, etc. Experience in implementing and managing enterprise configuration management tools such as Microsoft Configuration Manager, Intune, and Ivanti. Have high familiarity with building and customizing Windows and Thin (iGel/Wise) images. An understanding of creating and managing reports using technologies such as PowerBI, Graph API, and Structured Query Language (SQL). Exposure to Cloud-based technologies such as Azure, AVD, and AWS. High level of technical expertise with Microsoft products such as Office 365 and Teams. Strong understanding of Azure Runbooks and Microsoft Graph API for automation to convert repeatable processes and solutions to automatic operations. Good understanding of Active Directory and Group Policy Management. Demonstrated skill in solving problems with coding languages such as PowerShell, VBScript, or Python. Understand ITIL best practices and processes and Project Management Methodology (PMM) fundamentals. Understand best practices in change and release Management. Knowledge of post-implementation environments and ability to follow through on "Day 2" to ensure infrastructure stability. ** This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **

IT Risk AssociateQuincy, United States of America The Associate, Business Control & Risk Management operates within the First Line of Defense and is accountable to assist the Business Control & Risk Management team in driving effective and consistent business line execution against the Enterprise Risk Management Framework. Specifically, the Associate works to identify, assess key risks and control effectiveness throughout the assigned business line by driving business unit adherence with applicable risk frameworks, Corporate/Business Line policies and standards. S/He will also assist with completion of business line risk initiatives, as assigned, such as risk assessments, KRI/KPI development and monitoring, and on-time remediation of issues. The Associate must be able to effectively partner with various stakeholders. Support and drive various activities relating to IT risk management, monitoring, and reporting. The role will involve defining, collection, review, and analysis of Technology metrics, as well as remediation action plans. Essential Functions: Support the implementation of Key Risk Indicator (KRI) framework. Review documentation (Policy, Standards and Procedures) to ensure completeness, gain feedback from key stakeholders and confirm alignment with enterprise policies. Interprets regulations with a large degree of independence and suggests methods of updating documentation and metric definition. Work with team members and key stakeholders to develop appropriate metrics and deliver relevant and accurate data. Ensure reporting activities are executed and reviewed timely and resolve any requirement deficiencies. Collect data and information following established procedures and deliver complete and accurate reporting products. Create accurate and timely reports using Microsoft Office and Business Intelligence tools. Manage metrics inventory. Perform metric calculation quality assurance to ensure completeness and accuracy of data reported. Support the reporting governance, escalation, and remediation of IT risks/issues. Conduct analysis of Technology issues, risks, and root causes Work with internal teams, including the Technology senior leadership team, to gain an in-depth understanding of existing risks, causes, severity rating, controls, and remediation. Work with key stakeholders to respond to auditors and regulators questions and requests related to KRI program and metrics. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education: Bachelor's Degree or equivalent work experience Work Experience: 3-7 years; Risk Management, Technology Risk Management, IT Operational Risk Management and risk reporting. Skills and Abilities: Demonstrated experience supporting and/or leading risk projects across multiple business lines offering a wide variety of financial services products and services. Knowledge in IT Operation, Cyber Security and Emerging Technology (i.e., Cloud, AI). Advanced understanding of the regulatory environment and how the risks of the products and services the bank offers are viewed by the Second Line of Defense and regulators. Ability to build credibility with, collaborate with, and influence line of business executives. Excellent analytical and complex problem-solving skills. Strong project management skills. Ability to constructively work both independently and in collaborative environments involving all levels of management and employees. EEO Statement: At Santander, we value and respect differences in our workforce. We actively encourage everyone to apply. Santander is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, genetics, disability, age, veteran status, or any other characteristic protected by law. Working Conditions: Frequent Minimal physical effort such as sitting, standing, and walking. Occasional moving and lifting equipment and furniture is required to support onsite and offsite meeting setup and teardown. Physically capable of lifting to fifty pounds, able to bend, kneel, climb ladders. Employer Rights: This does not list all the job duties of the job. You may be asked by your supervisors or managers to perform other duties. You may be evaluated in part based upon your performance of the tasks listed in this . The employer has the right to revise this at any time. This job description is not a contract for employment and either you or the employer may terminate at any time for any reason. Primary Location: Quincy, MA, 1 Enterprise Drive-Quincy-Corp Other Locations: Massachusetts-Quincy Organization: Santander Holdings USA, Inc. Salary: $63,750 - $110,000/year

Who we are: BAL is a team of brilliant people who change lives through elite immigration work and collaborative innovation. We pursue the exceptional in all that we do, but never at the expense of our values. There's no denying our work is demanding, both in volume and pace, but we're up for the challenge. We love the balance of hard work and fun - so, you'll see us in jeans as we shatter glass ceilings and conventional stereotypes. BAL employees feel valued, rewarded, and respected. We seek opportunities to be of service to others and our communities. We are committed to your growth and development and want to set you up for success here at BAL and beyond. Who you are: You are looking for work that has a purpose. You aren't afraid to roll up your sleeves and get stuff done. You learn quickly. You move fast. You embrace challenge and detail as well as creative thinking. You believe you have something unique to contribute and you aren't afraid to raise your hand. You understand that powering human achievement is ultimately about impacting a real person. You are looking for a place to grow and an environment where everyone has a spot and is genuinely welcome. We're better together: A bright, driven person like you and an industry-leading powerhouse like BAL? It's a perfect combination! We truly want to see you succeed here and become an integral part of our mission to provide an experience that makes a positive difference in people's lives. Come be a part of something special, where you can have an impact and be valued just for being you! In addition to competitive pay, a discretionary annual bonus, and a supportive, team-oriented culture, we offer an outstanding benefits package that includes medical, dental, vision, disability, and life insurance, sick time, unlimited vacation, and 401(k) with company match. OVERVIEW: The Practice Support Lead I serves to support the overall management of specified legal teams within a particular office. PRIMARY RESPONSIBILITIES: Serve as dotted line supervisor for paralegals of 4-5 legal teams (aka “the squad”). Review productivity of paralegals on the squad. Review and ensure adherence to performance metrics for all paralegals on the squad. Train squad paralegals and answer questions. Serve as practice support point of contact for squad. Serve as Quality champion for the squad including deploying Quality initiatives to the squad. May serve as a product line specialist or be deployed to an operational support team. Provide ongoing training, guidance and information to squad. Maintain quality and consistency on squad. Reassign caseloads when attorneys or staff leave BAL, including the coordination with other legal staff/departments as necessary. Provide feedback for performance reviews of staff in squad. Conduct or assist with performance reviews, disciplinary actions, and hiring in conjunction with the squad. Assist with disciplinary actions. Serve as a liaison between staff and attorney. Motivate, develop, and direct squad staff. Work with team to identify and correct errors and problems. SUPERVISORY RESPONSIBILITIES May coach, lead, and motivate the team to meet strict deadlines. May determine and adjust team and individual objectives. May monitor and analyze department work to develop more efficient use of resources while maintaining a high level of accuracy. May be responsible for establishing a positive work environment, providing career development opportunities, executing performance management, conducting feedback sessions, maintaining accountability and establishing goals for continuous improvement. Bring extraordinarily high personal energy to the task at hand and create an environment that fosters passion and teamwork. Understand and have experience in leading change. Provide training to new and existing staff as needed. QUALIFICATIONS: 2 years' experience as a Senior Paralegal II and demonstrated ability to perform the functions of the position. Bachelor's degree or equivalent. Demonstrated mastery of Senior Paralegal II skills and abilities. Must have knowledge and experience in both NIV and IV. Proven ability to be the “Go To” person on a team. Ability and willingness to share knowledge in a helpful manner. Ability to ensure tasks are completed accurately and timely by others. Strong project management skills. Ability to communicate with diplomacy and tact. Demonstrates willingness to take on additional responsibilities and challenges. WORKING CONDITIONS: Able to sit and work at a computer keyboard for extended periods of time. Able to stoop, kneel, bend at the waist and reach daily. Able to perform general office administrative activities: copying, filing, delivering and using the telephone. Able to lift and move up to 25 pounds occasionally. Regular and on-time attendance. Must be able to prioritized, schedule and complete testing required for multiple applications with overlapping schedules. A certain degree of creativity and flexibility is required. Hours may exceed 40 hours per week. Occasional travel by conventional means including aircraft, motor vehicle and the like within the region and to other locations as required. Note: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed are representative of the knowledge, skill, and/or ability required and are not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with this job. Berry Appleman & Leiden is an Equal Opportunity Employer. It is the policy of BAL to ensure an equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, religion, gender, gender identity or expression, age, disability, alienage or citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation or any other characteristic protected by law. BAL prohibits and will not tolerate any such discrimination or harassment. BAL does not accept unsolicited resumes from recruiters or employment agencies. BAL is under no obligation to pay any referral compensation or recruiter fee in the absence of a current executed Recruitment Services Agreement. In the event a recruiter or agency submits an unsolicited resume or candidate without an agreement, BAL reserves the right to pursue and hire said candidate(s) without any financial obligation to the recruiter or agency. Any unsolicited resumes, including those submitted to hiring managers, shall be deemed the property of BAL. If your agency would like to be considered as a potential recruiting partner, please forward your contact information to *******************.

Our client, a leading Ivy League research university, is looking to hire a Secure Research Computing Consultant to join their team on a HYBRID model in Boston, MA! *** This begins as a 12-month contract with an opportunity to extend/convert *** Responsibilities Engage with PIs and researchers to gather detailed requirements for data, computational resources, and workflows that need to be migrated to the secure environment. Document and analyze existing workflows, identifying opportunities for optimization and ensuring security compliance during migration to the secure environment. Work closely with other members of the Research Computing team, IT infrastructure teams, and Compliance officers to ensure consistent integration of security requirements into research workflows. Provide ad-hoc project management, including tracking progress, timelines, and deliverables, while facilitating communication across teams. Lead and coordinate the onboarding process for new research labs into the secure HPC environment, working closely with the RC team, IT departments, and Compliance officers. Track the progress of each lab's onboarding, resolving blockers and collaborating across teams to ensure a smooth and timely transition. Work with the RC team and IT staff to identify and migrate research data into the secure HPC environment. Install, configure, and optimize necessary scientific software, tools, and computational pipelines while ensuring compliance with NIST 800-171 security controls. Provide training and support for researchers using the secure HPC environment, helping them understand security protocols and effectively use the resources available. Troubleshoot and provide technical support related to research computing, security compliance, and data migration in the secure environment. Desired Skills and Experience Bachelor's degree in life sciences, computer science, informatics, engineering, or a related field, or equivalent work experience. At least 2+ years of experience in research computing or a similar role, with a strong understanding of HPC environments. Proficiency with programming languages such as Python, R, or shell scripting to support research workflows and data analysis. Strong communication skills, with the ability to interact effectively with researchers, IT staff, and compliance officers. Familiarity with NIST 800-171 or other security compliance frameworks. Experience with secure research environments, especially in healthcare or academic settings. Bioinformatics or life sciences research experience. Consulting or facilitation experience in a research or academic environment. Knowledge of high-performance computing tools and systems. Ability to quickly adapt to new technologies and manage multiple projects simultaneously. Advanced science or engineering degree preferred. Experience with data migration, scientific software installation, or HPC is a plus You will receive the following benefits: Medical Insurance - Four medical plans to choose from for you and your family Dental & Orthodontia Benefits Vision Benefits Health Savings Account (HSA) Health and Dependent Care Flexible Spending Accounts Life Insurance, Long-Term & Short-Term Disability Insurance Hospital Indemnity Insurance 401(k) including match Paid Sick Time Leave Legal and Identity Protection Plans Pre-tax Commuter Benefit 529 College Saver Plan Applicants must be currently authorized to work in the United States on a full-time basis now and in the future. #LI-JP7

Initiative Support Associate, Consulting Remote Senior Director, Consulting Location: Fully US-based remote, with a preference for candidates within commuting distance to NFF's New York, Philadelphia, Boston, Los Angeles, and Oakland offices. Department: Consulting For over 40 years, Nonprofit Finance Fund has provided nonprofits and their leaders with capital, consulting, and thought leadership. As a community development finance institution (CDFI), we work with nonprofits, partners, and systems to build racial equity and community wealth and well-being. Our vision is a world of equitable prosperity, where communities of color and other systematically excluded communities have the capital, community assets, knowledge, and agency to thrive. Thank you for your interest in NFF. We hope you'll join us. About the Opportunity NFF's Consulting team works with nonprofit organizations, funders, coalitions, networks, and other mission-driven partners to address issues of finance within the nonprofit system. The team engages most often with cohorts of nonprofit leaders who are at an inflection point in their organization's journey and experiencing tremendous change and systemic inequities. We support these leaders by being a thought partner, providing advice on ways to build financial strength, and informing decision-making through analysis. NFF is hiring two Initiative Support Associates who will play a key role in developing and maintaining the infrastructure, workflow processes, and systems necessary to promote effective client delivery and team support. The Initiative Support Associates will support a team of Consultants and the Consulting Department's infrastructure and diverse portfolio of work. This individual will contribute to projects, initiatives, and department processes essential to delivering high-quality consulting services. The position can be based remotely, with a preference for candidates within commuting distance to an NFF office (Boston, Los Angeles, New York, Oakland, Philadelphia). There is potential for up to 10% travel for local/national conferences, all-staff meetings, and department retreats. What you'll do Project, Initiative & Practice Management Plan and manage multiple project work plans, meeting internal and external deliverables in an efficient and timely manner in compliance with NFF rules and regulations. Manage key administrative functions in support of efficient operations and achievement of program goals including supporting the development of analyses and materials for internal and external meetings and follow up on items resulting from the meetings. Develop a process to collect client financial information, data capture, and scheduling; track and manage progress against budget, capacity, and delivery targets. Coordinate logistics for client events both in-person and virtual including building and managing the attendee list, scheduling, coordinating team communication, selecting venue or virtual platform, and organizing event materials and meals. Support client-facing financial processes, including report timelines, invoicing and billing for program engagements, tracking re-grant disbursements, and coordinating documentation with internal team members and external partners. Identify opportunities for improvements; recommend policy or process changes as appropriate. Conduct in-depth analyses, assessments, and sector research Update and maintain database in Salesforce including keeping financial and impact records and other documents organized and up to date. Support colleagues with initial assessments, data analysis, and sector research. Manage and monitor client data, reports, files, and research. Support the development, distribution, collection, and analysis of client outcome and demographic surveys. Conduct research to support client engagements, including sector trends, nonprofit financial benchmarks, and best practices in leadership and strategy. Support with the design and delivery of new and innovative client work Lead event logistics and support the execution of client-facing workshops, training sessions, and convenings. Responsibilities include scheduling, attendee management, preparing materials, and ensuring seamless virtual or in-person execution. Support the development of presentations for clients that both identify and communicate key findings and recommendations for addressing core strategic and financial issues. Contribute to high-quality client deliverables, including PPT presentations, engagement letters, research reports, and workshop/training curriculum. Provide team support to accomplish initiative goals, research methods for improvement and contribute to providing recommendations while anticipating future needs. Contribute to NFF as a learning organization that seeks to advance the sector. Who you are You have a minimum of 1 year of professional work experience, preferably in nonprofit management, philanthropy, government, consulting, and/or financial services. You have a strong relationship-building approach with the ability to center the needs of internal team members and consulting clients. You enjoy collaborating with team members who are working together to re-envision how we combine investments and financial expertise to drive change in communities. You have strong analytical and research skills and ability to work with large amounts of data to create reports and presentations independently. You are proficient with Microsoft Outlook Applications (e.g., Excel, Word, and PowerPoint) and have the ability to build flexible, efficient financial models and clear presentations. Experience with Salesforce and Asana are a plus. You are a self-starter who takes ownership and demonstrates accountability. You have strong organizational and time management skills to support multiple projects and work plans simultaneously. You possess effective communication skills on project timelines and deliverables, both written and verbal, and an eagerness to collaborate with colleagues (within and outside of Consulting Department) in sharing insights, resources, and learnings. You are flexible, adaptable, and willing to pivot on short notice to meet the organization's needs. You are committed to continuous improvement and demonstrate a growth mindset. At NFF, we are invested in discussing the depth and breadth of each candidate's background and experience during the interview process and using that information to determine the best offer while considering internal pay equity. The salary range for this position is $68,000-72,000. If provided an offer, NFF will determine salary compensation based on relevant skills and years of experience. NFF also takes into consideration internal equity in setting salary bands for each role. NFF provides an attractive benefits package that currently includes up to 18 paid holidays, 3 floating holidays, unlimited vacation time off, health insurance with a NFF funded health reimbursement account. We offer both employer match and non-match contributions toward your retirement plan. In addition, NFF provides flexibility to work remotely or from our offices in major cities. Please Note All salaries are commensurate with experience and include an attractive benefits package. Nonprofit Finance Fund is committed to diversity, equity, and inclusion in its workforce. We encourage candidates that will help us live out this commitment to apply. NFF is an equal opportunity employer and does not discriminate against any applicant or employee because of race, color, religion, sex, national origin, disability, genetic information, age, or military or veteran status in accordance with federal law. This job posting provides a general list of the essential responsibilities and qualifications required for this position. It does not represent a contract for employment and NFF reserves the right to change the description and/or posting at any time without notice. When applying, please DO NOT include any of the following information with your job application: Social Security number; driver's license number or state-issued identification card number; financial account number, or credit or debit card number. Apply for this job * indicates a required field #J-18808-Ljbffr

PC#00050598 Job code: Technician (B) Reports to: Principal/Headmaster O'Bryant School of Math and Science seeks an IT Support Specialist to provide first- line support for hardware and software applications to all school staff and students on a daily basis. The IT Support Specialist will focus on supporting our teachers with integrating technology into the curriculum and expanding the uses of online learning, and other media technologies. The IT Support Specialist is part of a multidisciplinary team that provides needed support to teachers across the school. He/she will participate in the planning that will require evaluating and understanding the school's needs, in order to design the services and oversight that is needed, on an ongoing basis. In addition, this position will require the IT Support Specialist to be familiar with innovative technologies and have a strong media technology, web design and database background. Responsibilities: Leads the support of the implementation and the use of MyBPS and MassONE to support communication, collaboration, assessment and curriculum. Leads the development of the criteria for sufficient and effective use of technology in the school and the assessment of the school against these criteria. Works with and supports instructional staff in integrating technology into their curriculum and program areas, with special emphasis on media, web based, and distance learning technologies. Works with and supports subject area classroom teachers with integrating technology into their curriculum areas as well as developing instructional technology programs and blended models of professional development, which includes online learning. Fosters collaboration and sharing of educational technology strategies and courseware among teachers and other staff. Helps to organize seminars, professional development activities, meetings, and related activities to ensure coordination and knowledgeable support for expansion of educational technology. Works and collaborates with OIIT to support the interface of administrative and educational technology. Familiar with and updates knowledge of innovative technologies to support teaching and learning. Possess strong communication skills. Provides daily (face-to-face, email or text), just-in-time support for ~1100 students and 100+ BPS and partner staff and the day-to-day maintenance and upkeep of hardware and software systems - this includes support of Chrome, Windows and Mac operating systems Liaises with the district's technology dept on special projects such as school network upgrades, audio/visual installation and setup, network printer upgrades, software launches and instructional technology cadres and initiatives as well as routine BPS tech dept help desk queries. Maintains technology asset inventory of all hardware and software procured by the school. Resolves user login, account issues and connectivity problems. Assists school leadership in planning new technology purchases. Serve on the school's Technology Team. Performs other related duties as requested by the Headmaster. Hardware Support - PC, Chrome and iOS devices: Chromebook laptops __ includes the oversight of the school's 1:1 Chromebook Initiative : serves as the primary leader responsible for developing a budget, rollout strategies, planning and conducting teacher training, and communicating with and presenting to school staff, students and families Deploys and supports our school's iPads Classroom audio/visual equipment including document cameras, projectors and monitors + Airtame devices for classrooms and specials teachers and Lenovo Windows desktops Computer labs Software Support: Supports teachers/staff/students in the use of Boston's G Suite for Education apps including Google Classroom, Hangouts, Groups, Forms and other apps. Provides staff support of the district's student information system, Aspen. Supports CVTE instructors with vocational specific applications. Works with the school's Special Education support staff to research, review and recommend assistive technologies. Works with school leadership to support the school website Coordinates the administration of online formative and summative assessments which includes support and setup up for: The district's formative interim assessments (Illuminate and others; all students in grades K-8) WIDA assessment (ELL students) MCAS 2.0 assessment Skills / Qualities: A flexible problem-solver with a ‘can-do' attitude. An excellent communicator and a willingness to help when “it” breaks; that is, to assist in the resolution of any and all technology-related issues at the school. A co-worker motivated to build strong professional relationships, troubleshoot solutions, and plan collaboratively to achieve school goals. Ability to systematically analyze, troubleshoot, and solve problems. Ability to manage tasks and projects independently. Qualifications__Required: Associate degree Minimum of three (3) years, experience working in an educational setting supporting teachers, using computers and related technology including multi-media, distance learning, and telecommunications. Demonstrated experience in using a variety of media and Internet technologies. Demonstrated experience using online learning. Experience with G Suite for Education, Chrome OS, Windows, Mac OS, and/or educational software desirable. Current authorization to work in the United States - Candidates must have such authorization by their first day of employment. Qualifications__Preferred: Bachelor's Degree in Technology and Education or related field. Demonstrated experience and/or ability to collaborate with universities, businesses and community agencies. Demonstrated experience with grant writing and administration of grants. TERMS: Managerial Tier B, This position subject to the City of Boston residency requirement. Please refer to ******************************* (under "Employee Benefits and Policies") for more information on salary and compensation. Salaries are listed by Unions and Grade/Step. NOTE: School-based managerial employees will work 223 days between July 1st and June 30th each year. The 223 day work-year will include the 180 days in which school is in session, and the additional days will be determined by the employee and the principal or headmaster of the school. School-based managerial employees are not eligible for vacation time or compensatory time. In the event of school cancellation due to snow or inclement weather, school-based managerial employees need not report to work. The Boston Public Schools, in accordance with its nondiscrimination policies, does not discriminate in its programs, facilities, or employment or educational opportunities on the basis of race, color, age, criminal record (inquiries only), disability, homelessness, sex/gender, gender identity, religion, national origin, ancestry, sexual orientation, genetics or military status, and does not tolerate any form of retaliation, or bias-based intimidation, threat or harassment that demeans individuals' dignity or interferes with their ability to learn or work.

The Help Desk Support Specialist is a customer service professional responsible for front-line IT support for both onsite and remote personnel at Mevion Medical Systems. This person must be able to respond to, diagnose, and resolve basic computer and application issues in a professional and efficient manner for a diverse audience ranging from highly skilled technicians to professional engineers to business and finance teams. This person is highly motivated in a culture of continuous improvement, always looking for ways to share knowledge and create efficiency in daily tasks. Essential Functions: Responds to end-user requests for technical assistance by phone, email, or ticketing system. Troubleshoots and resolves basic computer, application, system, device, access, or performance issues. Uses established processes and procedures to document, track, and resolve reported problems and to meet operational service levels and standards. Advises users on the methods, steps, and actions to resolve and avoid future issues and provides documentation as needed. Escalates problems to appropriate levels or teams to achieve issue resolution. May support installs or upgrades of software or devices, set up user profiles, or re-set passwords. A desire to work with all IT function areas including desktops, networks, and servers. Experience Preferred: Microsoft 365 Administration Microsoft Active Directory / Entra ID Atlassian Suite Salesforce Education, Training, and Experience: At least 2-5 years' applicable experience. A customer focused mindset and an innate ability to respond to customer expectations and requirements is essential. Physical and Environmental Considerations: Must be able to sit/stand for long periods of time. Required use of standard office equipment including laptop, phone, copier, etc. Typical office environment. Must be able to walk through the factory environment safely. Position is Contract to Hire.

Title: Helpdesk Support 1 Reports to: VP of IT Classification: Individual Contributor Community Care Cooperative (C3) is a 501(c)(3) non-profit, Accountable Care Organization (ACO) governed by Federally Qualified Health Centers (FQHCs). Our mission is to leverage the collective strengths of FQHCs to improve the health and wellness of the people we serve. We are a fast-growing organization founded in 2016 with 9 health centers and now serving hundreds of thousands of beneficiaries who receive primary care at health centers and independent practices across Massachusetts. We are an innovative organization developing new partnerships and programs to improve the health of members and communities, and to strengthen our health center partners. Job Summary: The Helpdesk Support 1 provides technical support and training to the health center's user community on all aspects of information systems. This critical role will assist Fenway Health staff with the installation, configuration and ongoing usability of computers, peripheral equipment, and software. The Helpdesk Support 1 will collaborate with vendor support contacts to resolve advanced technical issues. Responsibilities: * Provide Level 1 support for Azure, Active Directory, EntraID, Fortinet VPN, and EMR related issues to end- users * Troubleshoot and resolve technical issues related to Azure, Active Directory, Fortinet and EMR systems, including login and access issues, permissions, security concerns, and connectivity issues * Manage and maintain EntraID and Active Directory user accounts, groups, and permissions * Collaborate with other IT team members to identify and resolve complex issues * Monitor and maintain Azure, Active Directory, and EntraID environments to ensure high availability and performance * Document solutions to recurring issues, troubleshooting steps, and procedures * Provide excellent customer service and communication to end-users and healthcare providers * Ensure compliance with HIPAA regulations in all IT activities * Perform other duties as assigned Required Skills: * Strong knowledge of Azure, Active Directory, and EMR systems concepts, including account management, group policy, security, and authentication protocols. Epic EMR is a plus * Familiarity with HIPAA regulations and ability to maintain compliance in all IT activities * Strong problem-solving skills and ability to troubleshoot technical issues * Excellent written and verbal communication skills * Ability to work independently as well as in a team environment Desired Other Skills: * Ability to work collaboratively, across the organization, and as part of a team * Familiarity with the MassHealth ACO program * Familiarity with Federally Qualified Health Centers * Experience working in a provider organization * Experience working in a managed care environment * Experience with anti-racism activities, and/or lived experience with racism is highly preferred Qualifications: * Associate's degree in Computer Science or a related field, or equivalent work experience * 1-2 years of experience in IT support with a focus on Azure, Active Directory, EntraID EMR systems like Epic, and HIPAA regulations In compliance with Covid-19 Infection Control practices per Mass.gov recommendations, we require all employees to be vaccinated consistent with applicable law.

JOB TITLE: IT Support Specialist EMPLOYER: Sherwood Lumber Corporation DEPARTMENT: IT REPORTS TO: VP of IT SUMMARY: This position is responsible for providing day-to-day IT support at the Palmer, MA location. The Support Specialist assists in user training, technical support and resolution of help desk tickets, and the implementation of new projects. DUTIES AND RESPONSIBILITIES: • Serve as the primary on-site IT support contact for our Palmer facility. • Provide hands-on technical support for hardware, printers, mobile devices, and network issues. • Assist with user training and support for upcoming NetSuite ERP and WMS implementations, as well as training on any future projects. • Support and train warehouse staff on mobile devices and scanning equipment. • Troubleshoot general IT issues and contribute to help desk ticket resolution. • Participate in IT projects and implementations. • Performs other related duties as assigned by management. SUPERVISORY RESPONSIBILITIES: • This job has no supervisory responsibilities. QUALIFICATIONS: • High school diploma or equivalent • A minimum of 2-4 years of experience (Preferably within a warehouse or distribution environment) • Strong customer service mindset and excellent communication skills • Basic understanding of computer hardware, networks, and common technical issues • Ability to explain technical concepts to non-technical users • Problem-solving skills and a proactive attitude • Ability to work independently while staying connected with the broader IT team • Other skills required: • Experience with warehouse management systems (WMS) or ERP systems • Technical certification (A+, Network+, etc.) or relevant coursework • Previous help desk or technical support experience PHYSICAL DEMANDS AND WORK ENVIRONMENT: • Continually required to sit. • Occasionally required to stand and/or walk. • While performing the duties of this job, the noise level in the office work environment is usually quiet to moderate. • The employee must occasionally lift and/or move up to 30-50 pounds. The above is intended to describe the general content of and requirements for the performance of this job. It is not to be construed as an exhaustive statement of duties, responsibilities or physical requirements. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The Help Desk Analyst is responsible for the timely and professional execution of all tasks associated with providing excellent customer support relative to IT services, application, products, hardware, software, access, etc. in a Support Desk environment. This includes all policies and procedures regarding IT security, personal health information (PHI), personal identity information (PII) as well as Commonwealth and industry standard safeguards regarding appropriate business use of technology . **Responsibilities** : + Responsible for Customer/User satisfaction as it relates to IT services and support. + Respond to Support Desk calls using the help desk reporting process to ensure IT services are provided in a seamless fashion to users. + Respond within IT service level agreements to resolve open tickets to reduce end user downtime. + Responsible for working within a call center environment or as a member of a site team as required. + Performs tasks needed to accurately/completely prepare, administer, track and update support desk ticket from the initial call to closure. + Can professionally work with users to lead them through effective question and answer efforts in order to properly represent their needs. + Effectively translate an inexperienced user statement into a technically accurate problem statement that is both complete and concise. + Insure that user expectations are understood and articulated. If the user expectation is not within the guidelines, work with the user to modify the expectation or escalate to the supervisor of the Support Desk. + Assist users with rudimentary IT user support including but not limited to MS Office Products, Email, Active Directory, internet and intranet use, printer support, directory structure navigation. + Assess, debug and resolve technical problems. + As defined in Support Desk practices, provide timely updates to users on all assigned tickets. + Track and escalate overdue tasks, requests or tickets. + Assists in the maintenance of the call tracking database with regard to updating pertinent user information (correct telephone numbers, location, etc.) + Follows strict escalation procedures for problem/issue resolution + Responsible for timely response and support when scheduled and authorized to cover after hours support to ensure continuity. + Clearly communicate and/or escalate to their Manager, IT Operations staff, and other members of Support Services, and other concerned entities (ITD, vendors, other agencies) when necessary, regarding any IT Operations issues or disruptions (planned or unplanned) to insure clear communication and minimize user impact. + Assist with the processing and/or running of any related reports as requested. + Participate in meetings as required and directed to ensure clear communication. + Work and collaborate in a team environment with internal and external groups to improve overall customer service and support. + Responsible for carrying an equitable proportion of the team's overall call, ticket and project volume. + Performs analysis on IT problems and has the ability to properly troubleshoot, identify and handle to clearance IT user support problems that range from simple password resets to medium complexity (initial diagnosis of PC hardware issues) in an expedient fashion to ensure minimal downtime. **Preferred Knowledge, Skills & Abilities** : + 3-5 years of relevant experience supporting Microsoft Operating Systems preferably in a service desk environment with a helpdesk ticketing system and call queue. + Strong interpersonal communication and written skills. The ability to communicate effectively with a wide range of employees, leaders at various levels, and with technical and non-technical customers. + 3-5 years of experience working in a collaborative, customer service focused environment that used a multi-channel (email, chat, phone, WebEx) setting for communication. + Ability to take notes and record all interactions and steps taken with the users. Experience with at least one ticketing system. ServiceNow preferred. + In-depth knowledge of administration, troubleshooting and operation of Microsoft desktop operating systems: Windows 7/10 Professional. + In-depth knowledge of hardware and troubleshooting of personal computers, printers and other commonly used peripheral devices. + Experience with Active Directory account creation, password resets, distribution groups and other AD functions. + Strong knowledge of Microsoft Exchange (including O365, EMS, and Azure) + Experience using remote desktop tools to support users + Experience to support Voice over Internet Protocol users and environment + Knowledge of and experience with the local area networks (physical and logical) **Preferred Education and Certifications** : + Bachelor's Degree in Computer Science, Information Systems, Business Administration or other related field, or equivalent work experience **About US Tech Solutions:** US Tech Solutions is a global staff augmentation firm providing a wide range of talent on-demand and total workforce solutions. To know more about US Tech Solutions, please visit *********************** . US Tech Solutions is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran

Internship Description The TSUBAKI name is synonymous with excellence in quality, dependability and customer service. U.S. Tsubaki Automotive, LLC is an international tier-one supplier of high-speed chain drive systems to the automotive industry. We are looking for a tech-savvy Help Desk Technician to be responsible for providing technical assistance with computer systems, hardware, and software. As a Help Desk Technician, you are responsible for responding to email, chat, or phone queries and offering technical support to customers using computer systems, hardware, and software. To be a successful Help Desk Technician, you should be well-versed in all aspects of computer systems configuration, set up, and maintenance. You should also have excellent interpersonal and communication skills. Essential Duties and Responsibilities: The essential duties and responsibilities of this job are included but not limited to this job description - other tasks may be assigned and expected to be performed. Provide support via telephone and email to diagnose and resolve problems while providing end user assistance and resolution to issues. Provide support for Microsoft operating systems, Microsoft Office Suite and other applications. Escalate support requests as necessary following established procedures. Monitor Helpdesk and telephone requests for Service Level Agreement (SLA) violations and escalates as required. Maintain technical logs and documentation according to departmental procedures. Assist management with a variety of specialty projects and assignments when required. Administer/troubleshoot laptop and desktop computers, printers, phones, company mobile phones, smartphones, software deployment, security updates and patches Other tasks/functions as assigned. Requirements High School Diploma or equivalent. Working towards completion of Bachelor's Degree preferred but not required. PC/laptop software knowledge and skills, including installation, configuration, troubleshooting Demonstrated analytical ability to solve problems. Broad base of technical skills to clearly diagnose and solve problems relating to hardware and software issues. Effective interpersonal skills for interaction with all levels of staff Strong communication skills (both oral and written) and demonstrated ability to work as a team player. Detail-oriented, self-motivated and able to quickly adjust priorities and the ability to handle multiple tasks at the same time. The estimated salary range is meant to reflect an anticipated salary range for the position. We may pay more or less than of the anticipated range based upon market data and other factors, all of which are subject to change. Individual pay is based on location, skills and expertise, experience, and other relevant factors. Tsubaki is an Equal Opportunity Employer - Minorities/Females/Veterans/Disability PM21

General information Ref # 41911 Job Family IT/Systems Date published 07-Mar-2025 Time Type Full time Description & Requirements The Broad IT Services (BITS) group believes exceptional people produce exceptional products and services. We are committed to building the best team we can in service of the Institute's mission of "Accelerating the Understanding and Treatment of Disease." Our team of highly accomplished technical experts work with 1000's of Broad researchers to create, scale, and run a wide range of technology solutions. We believe that a diverse and inclusive community is essential to achieving our mission. We are always looking for committed, mission-driven individuals to bring new viewpoints, experiences, and creativity to the team. We are seeking driven candidates who are motivated to learn new technologies and are willing to take on challenges with enthusiasm! Broad IT provides support for more than 1,200 lab instruments, desktops and laptops across Broad's several buildings and direct interaction with the labs to improve their processes. Reporting to the Director of Lab IT, our Lab IT Support Specialists are our front-line team, directly interacting with our researchers to address both the tactical and strategic needs of Broad Institute's labs. Characteristic Duties: ● Initial triage and resolution for reported Lab IT incidents ● Support the Broad research Labs by helping to examine, document, and improve IT processes and procedures. ● Act as a direct support liaison between the lab, IT, and instrument vendors to coordinate all instrument onboarding, upgrades and repairs ● Facilitate the integration of Lab equipment into existing Broad IT infrastructure and services; ensuring the seamless acquisition, storage, and transfer of research data from laboratory instruments. ● Install and support research applications used in the acquisition and analysis of raw research data to enhance the efficiency and effectiveness of research activities. ● Contribute front-line knowledge to the creation of our vision for Lab IT, seeking to work across the Broad to unify solutions where appropriate for scientific missions ● Maintain asset management logs for all instrumentation within the labs as well as informing leadership of soon to be arriving equipment Minimum Qualifications ● Degree in Computer Science or other technical discipline or equivalent experience building an in-depth understanding of modern computing technology ● Experience writing, following, and managing technical documentation ● Ability to work under minimal supervision with expert time management ● Previous customer service experience, prior Lab support desired ● Basic network troubleshooting (ping, traceroute, ipconfig, DDI, etc) ● Strong OS operation & troubleshooting experience (Windows & Linux) Desired Qualifications ● ITILv4 foundational knowledge ● Experience managing projects or complex IT integrations ● Experience with any of the following lab systems: Illumina, NovaSeq, Hamilton, etc. ● Familiarity with ELNs, Jupyter Notebooks, Graphpad, Prism ● Basic cloud experience, GCP preferred (Buckets, distributed computing concepts) Working Conditions ● Normal office and wet-lab (BL1,BL2,BL3) conditions, PPE as well as appropriate attire required in labs ● This role is a required on-site position, and will support multiple Broad locations in Cambridge, MA and Burlington, MA ● Ability to lift up to 50 lbs ● Salaried position-40 hour work week

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Onsite Support Location: Boston, MA Duration : 1+ years SKILLS OVERVIEW: •Desk side Support Tech. •Win7/Win XP OS support. •Office 2003/2007/2010 support •Executive end user trouble shooting skills •Dell hardware •Break/Fix troubleshooting experience in larger corporate environments Additional Information For more information, Please contact Shubham ************

Roles & Responsibilities * 3-5 years of experience providing IT support for LIMS systems in a pharmaceutical, biotech, or laboratory setting. * Experience with LabVantage LIMS is strongly preferred; experience with LabWare LIMS also considered. * Strong understanding of laboratory processes, sample management, and analytical workflows. * Experience with LIMS system configuration, master data updates, and user management. * Familiarity with ITIL processes (incident, change, and problem management) * Ability to troubleshoot application issues, system errors, and support ticket resolution. * Familiarity with GxP, FDA, and other regulatory guidelines related to laboratory systems. * Knowledge of system integration concepts (LIMS to instruments, ELNs, ERP systems). * Strong skills in documenting system processes, configurations, and incident resolution procedures. * Excellent communication and collaboration skills, working with both technical and non-technical teams. Salary Range: $110,000-$115,000 a year TCS Employee Benefits Summary: Discretionary Annual Incentive. Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans. Family Support: Maternal & Parental Leaves. Insurance Options: Auto & Home Insurance, Identity Theft Protection. Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement. Time Off: Vacation, Time Off, Sick Leave & Holidays. Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing. #LI-SP1

Keches Law Group, P.C. is a well-established, 50+ attorney law firm with offices in Milton, Bridgewater, and Worcester. Practicing in the areas of workers' compensation, personal injury, and medical malpractice. Responsibilities: Provide tier-one technical support and guidance to internal and remote users. Log, prioritize, and track support tickets while ensuring timely resolution. Escalate complex technical issues to appropriate resources. Troubleshoot computers, mobile devices, printers, and other peripherals. Configure and manage user network accounts, permissions, and access control. Deploy, repair, and maintain user workstations and peripheral devices. Support and maintain Active Directory (AD) and group policy administration. Manage Microsoft 365 accounts and email administration. Troubleshoot and develop solutions for hardware and software configuration errors. Assist with network troubleshooting, including TCP/IP, DNS, DHCP, and VPN connectivity issues. Provide basic support for telephony systems and VoIP setups. Maintain file shares, file share permissions, and user access rights. Assist with IT security best practices, including password management, phishing prevention, and compliance policies. Support video conferencing systems, including Microsoft Teams, Zoom, Yealink devices, and hosting meetings. Perform basic troubleshooting of cloud applications and third-party legal software (e.g., Litify, Adobe, Sfax). Assist with inventory management, asset tracking, and hardware lifecycle maintenance. Create and update IT documentation, SOPs (Standard Operating Procedures), and knowledge base articles. Requirements Skills/Qualifications: Associate degree or completion of an IT certification (CompTIA A+, Microsoft, etc.) in an IT-related discipline with 0-2 years of experience. Excellent organizational and time management skills. Strong written and verbal communication skills, with the ability to communicate technical issues clearly. Experience troubleshooting computer software, hardware, and peripherals. Proficient in Microsoft Office Suite applications and cloud-based collaboration tools. Knowledge of Windows 10/11 and basic mac OS troubleshooting. Understanding of Microsoft 365 administration (email, OneDrive, SharePoint). Basic knowledge of email protocols (POP, IMAP, SMTP) and spam filtering. Understanding of networking principles (TCP/IP, DNS, DHCP, VPNs). Interest in IT security best practices and compliance-related procedures. Ability to multi-task and manage competing priorities in a fast-paced legal environment. Experience working in an IT support help desk environment is preferred. Schedule: On-site position Monday - Friday, 8:30 AM - 5:00 PM Full-time Work Environment: This job operates in a professional office environment. The role routinely uses standard office equipment, including computers, phones, photocopiers, filing cabinets, and fax machines. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. The employee is regularly required to talk, hear, sit, stand, walk, use hands to handle or feel, and reach with hands and arms. The employee must occasionally lift or move office products and supplies up to 35 pounds. AAP/EEO Statement: Keches Law Group is an equal opportunity employer. Keches Law Group does not discriminate based on race, ancestry, national origin, color, religion, gender, age, marital status, sexual orientation, disability, or veteran status.

About Our Organization: Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV). About the Role The Chicopee plant provides printing services for WSJ, Barron's and the NY Post. Our plant technicians maintain, and troubleshoot all production equipment across the three primary functioning areas of the plateroom, press/reel room, and mailroom. You will also perform desktop services work normally handled by IT in other Dow Jones facilities such as equipment upgrades, virus software upgrades and equipment backups to maintain mission critical systems to safely run equipment. You will be based in Chicopee, Massachusetts and report to the Technology Services Supervisor. You Will: * Troubleshoot and repair industrial machinery including PLC and relay controls, variable speed drives, and pneumatic controls. * Have the basic knowledge of electrical and electronics in accordance to Ohm's law and will use electrical test equipment including a VOM meter and oscilloscope. * Provide PC support including Windows operating system and basic networking. * Have the willingness and ability to work nights, weekends, and holidays. You Have: * 3-5 years of electro-mechanical experience. * Prioritization and time management skillsets. * Ability to communicate effectively, both written and oral. * A technical Degree or equivalent military training or related work experience. Our Benefits * Comprehensive Healthcare Plans * Paid Time Off * Retirement Plans * Comprehensive Medical, Dental and Vision Insurance Plans * Education Benefits * Paid Maternity and Paternity Leave * Family Care Benefits * Subscription Discounts * Employee Referral Program Learn more about all our US benefits #LI-Onsite Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates. Business Area: Dow Jones - Print Operations Job Category: IT, Telecom & Internet Union Status: Non-Union role Pay Range: $70,000 - $85,000 We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process. Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice. For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce.. Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News. This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day. Req ID: 44754

**It's fun to work in a company where people truly BELIEVE in what they're doing!** The Deal Desk Specialist position supports the sales teams throughout the sales cycle and plays an integral role in maintaining corporate governance for sales transactions. The role is designed to help sales maximize revenues and gain approvals on sales transactions in the most efficient manner that supports organizational goals and meets customer needs. **Essential Duties and Responsibilities** : + Ensure transactions are complete, accurate, compliant, and aligned with internal policies and business guidelines. + Act as Subject Matter Expert (SME) for quoting, pricing, deal flow, and order processing for the sales organization; provide guidance on business terms and conditions. + Provide guidance to sales organization on complex deal structures including high-value transactions during corporate review and approval. + Manage and own assigned Salesforce Quotes and Opportunities during approval process to ensure all fields are accurate to expedite the final booking process. + Work closely with all functional areas to identify, coordinate, structure, approve, and administer opportunities in a manner that aligns organizational goals with financial obligations, corporate governance and regulations. + Provide high level of communication, coordination, and support throughout the sales process ensuring accurate and timely transactions; working closely with colleagues in Finance and Sales to ensure sales transact quickly and efficiently during the approval process. **Qualifications:** + At least 3 years of Deal Desk, Contracts, Sales or Sales Operations experience in software industry + Familiarity with accounting and software revenue recognition principles; experience with enterprise and complex deals a plus + Ability to embrace new technology, applications, and solutions quickly + Ability to work efficiently and collaboratively in a fast-paced environment + Experience with Salesforce modules and Microsoft tools + Committed to Rocket's core values of empathy, humanity, trust and love. **Information Security:** Information security is everyone's responsibility. A fundamental principle of information security at Rocket Software is that all individuals in the organization have a responsibility for the security and protection of company information and IT Resources over which they have control, according to their role. **Diversity, Inclusion & Equity:** At Rocket we are committed to an inclusive workplace environment, where every Rocketeer can thrive by bringing their full selves to work. Being a Rocketeer means you are part of our movement to continually drive inclusivity, diversity and equity in our workforce. \#LI-SD1 \#LI-Remote The base salary range for this role is $62,800.00 - $78,500.00 /year. Exact compensation may vary based on skills, experience, and location. . **What Rocket Software can offer you in USA:** **Extensive paid time off programs (paid holidays, sick, and unlimited vacation time)** **Healthcare coverage options to fit you (and your family's) needs** **Retirement savings, with matching contributions by Rocket Software** **Life and disability coverage** **Leadership and skills training opportunities** **Two paid work days for off-site training** EOE M/F/Vet/Disability. Rocket Software Inc. is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Rocket Software Inc. is also committed to compliance with all fair employment practices regarding citizenship and immigration status. Rocket is committed to working with and providing reasonable accommodation to individuals with physical and mental disabilities. If you need special assistance or an accommodation while seeking employment, please call: ************ or send an email to *************************. We will make a determination on your request for reasonable accommodation on a case-by-case basis. _It is unlawful in Massachusetts to require or administer a lie detector test as a condition of employment or continued employment. An employer who violates this law shall be subject to criminal penalties and civil liability._ _If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!_ Companies around the world trust Rocket to solve their most complex business challenges by powering their critical infrastructure, business processes, and data. We help extend the value of these assets, enabling our customers to embrace the potential of cloud and mobile computing, advanced analytics, and the innovations of tomorrow. From the clothes we wear to the cars we drive, Rocket solutions power the back-end systems that thousands of brands rely on every day. At Rocket, software is about more than just code-it's about people. We are passionate problem-solvers, working to make a difference for others. Our foundation is built on empathy, humanity, trust, and love, and we strive to embody these core values in everything we do. Whether we're serving our customers, partners, or fellow Rocketeers, we are committed to treating everyone with the respect and care they deserve. Founded in 1990, Rocket Software is headquartered in Waltham, Massachusetts, and has 20 offices worldwide, bringing people and technology together to build a better future.