Help Desk Analyst Jobs in Huntington, NY

Our client, a mining/commodity trading firm that is very active in the global metals and minerals markets, is looking to hire a full-time IT Administrator (focus on CTRM - Commodity Trading Risk Management). This will be fully onsite out of their Greenwich, CT location. You will report to the Information Systems Manager and have a direct dotted line into the COO! In order to be considered, you must be interested in Python/Systems/Commodities. About The Firm: They have a long history of sourcing and suppling industrial metals to manufacturing companies globally. With over 100 years of overall trading experience, they are one of the most actively involved in ferrous and non-ferrous metals through various commodity groupings. They trade more than 100 uniquely sourced products and continue to seek opportunities that complement their already existing diversified portfolio. Position Overview: The position of CTRM / IT Administrator is responsible for the overall daily maintenance, monitoring and administration of the company's Commodity Trade and Risk Management System, while also supporting local and global IT Initiatives. Key Responsibilities: Administration of Commodities Trade and Risk Management System Daily checking and reconciliation between system and automated processes (using Python) Oversight and control of manual system processes such as security, users, data storage/retention, server performance and connectivity Act as lead CTRM support for local office/team and assist global CTRM support team where possible Support operations and middle office teams in bulk corrections, changes, and entry utilizing backend tools Administer referential data, market data, and trade data Support ongoing development and testing of system with external developers utilizing JIRA platform Assist with spot data queries and report building requests Be involved with development of data warehouse (Python, AWS) Act as local Point of Contact (POC) for IT Department for basic, hardware setup, basic admin on O365, Dropbox, and local vendor management Experience/Skills: Bachelor's Degree; preferred degree in Business Administration, Finance, Computer Science, Information Technology, or a related subject. Prior experience in finance; experience in an environment that integrates technology and trading a plus Preferred understanding of commodities markets, trading life cycles, and hedging Knowledge of Excel, Python, VBA, familiar with REST APIs and JSON structure. SQL a plus. Fluent English essential as daily contact with traders and internal departments is conducted in English, any other language will be an advantage. Basic IT knowledge, troubleshooting ability, and skills ID: 42837

About • Day-1 Medical, Dental, Vision Benefits for eligible colleagues • Competitive Pay • Paid Time Off • Flexible Holiday Time-Off & Flexible Scheduling • Instant access to earned wages with PayActiv • Enhanced benefits: pet, home & auto insurance & more • 401(k) plan options available • Bonus earning opportunities • Growth potential opportunities • Employee Discount at Bloomingdale's & Macy's Stores Bloomingdale's makes fashion personal and fun, aspirational yet approachable. Our mission is to guide and inspire our customers to make style a source of creative energy in their lives. We will always strive to make Bloomingdale's like no other store in the world. Everyone plays a critical role to bring our mission to life. Regardless of position, we believe all colleagues have a voice and access to share their thoughts with every level of leadership. Our colleagues are passionate, driven, entrepreneurial and collaborative. We welcome and embrace diversity of background, thought and opinion while having a lot of fun along the way. Job Overview A Bloomingdale's Merchandiser Professional is the backbone of our stores delivering seamless execution of responsibilities specific to creating a neat, clean, organized, and exciting shopping experience for our customers. They merchandise product on the floor, organize merchandise for events, execute markdowns, returns-to-vendors, reticketing projects, replenishment and processing of damages with, organized product presentation, and easy to navigate back of house stockrooms. To deliver our mission statement to be like no other store in the world, our Merchandiser Professionals possess speed, attention to detail, collaborative spirit and teamwork to drive an easy and fun shopping experience for our customers. Essential Functions Greet and welcome all customers while on the selling floor Handles all aspects of the merchandise journey Competencies High School Diploma or equivalent required. Strong interpersonal skills with proven ability to communicate and share information with diverse groups of customers and peers. Resourceful and able to adapt quickly to changing priorities. Resourceful self-starter, works well independently as well as part of a team. Ability to work a flexible schedule with retail hours, including day, evening, weekends, and/or holidays. Physical Requirements Position requires prolonged periods of standing/walking around store or department May involve reaching, crouching, kneeling, stooping, color vision and climbing ladders Frequent use of computers and other technology necessary to perform job duties, including handheld electronic equipment. Frequently lift/move up to 50lbs This position may be eligible for performance-based incentives/bonuses. Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more. Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at bloomingdales JOBS.com.

To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34 At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security. SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION SYSTEMS TECHNICIAN When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission. CRYPTOLOGIC TECHNICIAN NETWORKS As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity. INTELLIGENCE SPECIALIST Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything. PAY AND BENEFITS From the day you start, youll receive: Competitive salary Potential to earn a bonus upon enlistment Free health insurance Free housing A retirement plan Paid training College credit EDUCATION OPPORTUNITIES Navy College Program and Tuition Assistance Post-9/11 GI Bill, up to 100% tuition Professional credentials and certifications College credit hours toward a bachelors or associate degree through the American Council on Education QUALIFICATIONS AND REQUIREMENTS U.S. citizen or equivalent High school graduate or equivalent 17 years of age or older General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before. WORK ENVIRONMENT These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat. PART-TIME OPPORTUNITIES Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors. RequiredPreferredJob Industries Government & Military

A Summer internship opportunity for high-potential individuals who are currently pursuing an Engineering or Computer Science degree (Graduation Date - December 2025 - May 2026). This is a unique opportunity to spend time working with our software development or IT teams. What you'll do: Have a paid internship focused on your development Receive best in class role training along with ongoing coaching and development Experience a positive culture that reflects Gartner's core values of integrity, objectivity, no-limits mind set, collaboration, and results Participate in Gartner-sponsored off-site excursions and team-building activities Who you are: Possess superb verbal and written communication skills You're intellectually curious about all aspects of your field and connecting areas You're a self-starting adaptable quick learner (many of our projects may interface with systems you've never worked with before) You're looking for a fast-paced and challenging environment You're a team player, willing to share your knowledge with teammates and appreciate the knowledge shared with you What you'll need: Earning a degree in Computer Science, Math or related engineering field Motivated, high-potential performers with ability to influence and lead Good software development and object-oriented design fundamentals Experience and/or exposure to modern database platforms including MySQL, PostgreSQL and/or Oracle Familiar with Java, .NET, JavaScript, Python or HTML/DHTML React, JQuery, Twitter Bootstrap experience is a plus Relational DB experience (SQL) is a plus Familiarity with cloud technologies or AWS is a plus Web based application development experience is a plus Excellent verbal and written communication skills U.S. work authorization is required for this role We Have Opportunities In: Full-stack development (Java, .NET, etc) Front-end development (React.js) Cloud programming (AWS, Terraform, Jenkins) QA and Performance Testing IT Security Scrum methodologies and Technical Documentation Data Science What we offer: A paid internship and experience an upbeat, positive culture: Teamwork, integrity, objectivity, collaboration, and a no-limits mindset are central to our value Limitless growth. We work with you to help you meet your goals and advance within the company Encouragement to be innovative and challenge status quo Exposure to industry leading training and development Opportunity to progress to LAUNCH | Gartner's IT Rotational Development Program post graduation #internships #LI-DNI #LI-TW1 Who are we? At Gartner, Inc. (NYSE:IT), we guide the leaders who shape the world. Our mission relies on expert analysis and bold ideas to deliver actionable, objective insight, helping enterprise leaders and their teams succeed with their mission-critical priorities. Since our founding in 1979, we've grown to more than 20,000 associates globally who support ~15,000 client enterprises in ~90 countries and territories. We do important, interesting and substantive work that matters. That's why we hire associates with the intellectual curiosity, energy and drive to want to make a difference. The bar is unapologetically high. So is the impact you can have here. What makes Gartner a great place to work? Our sustained success creates limitless opportunities for you to grow professionally and flourish personally. We have a vast, virtually untapped market potential ahead of us, providing you with an exciting trajectory long into the future. How far you go is driven by your passion and performance. We hire remarkable people who collaborate and win as a team. Together, our singular, unifying goal is to deliver results for our clients. Our teams are inclusive and composed of individuals from different geographies, cultures, religions, ethnicities, races, genders, sexual orientations, abilities and generations. We invest in great leaders who bring out the best in you and the company, enabling us to multiply our impact and results. This is why, year after year, we are recognized worldwide as a great place to work. What do we offer? Gartner offers world-class benefits, highly competitive compensation and disproportionate rewards for top performers. In our hybrid work environment, we provide the flexibility and support for you to thrive - working virtually when it's productive to do so and getting together with colleagues in a vibrant community that is purposeful, engaging and inspiring. Ready to grow your career with Gartner? Join us. Gartner believes in fair and equitable pay. A reasonable estimate of the hourly rate for this role is 17 USD - 25 USD. Please note that actual rates may vary within the range, or be above or below the range, based on factors including, but not limited to, education, training, experience, professional achievement, business need, and location. We also offer benefit programs including paid sick time off, and a 401k match for employees working 20 hours a week or more. The policy of Gartner is to provide equal employment opportunities to all applicants and employees without regard to race, color, creed, religion, sex, sexual orientation, gender identity, marital status, citizenship status, age, national origin, ancestry, disability, veteran status, or any other legally protected status and to seek to advance the principles of equal employment opportunity. Gartner is committed to being an Equal Opportunity Employer and offers opportunities to all job seekers, including job seekers with disabilities. If you are a qualified individual with a disability or a disabled veteran, you may request a reasonable accommodation if you are unable or limited in your ability to use or access the Company's career webpage as a result of your disability. You may request reasonable accommodations by calling Human Resources at ***************** or by sending an email to ApplicantAccommodations@gartner.com. Job Requisition ID:96702 By submitting your information and application, you confirm that you have read and agree to the country or regional recruitment notice linked below applicable to your place of residence. Gartner Applicant Privacy Link: ************************************************* For efficient navigation through the application, please only use the back button within the application, not the back arrow within your browser. RequiredPreferredJob Industries Other

About Us: LTIMindtree is a global technology consulting and digital solutions company that enables enterprises across industries to reimagine business models, accelerate innovation, and maximize growth by harnessing digital technologies. As a digital transformation partner to more than 700+ clients, LTIMindtree brings extensive domain and technology expertise to help drive superior competitive differentiation, customer experiences, and business outcomes in a converging world. Powered by nearly 90,000 talented and entrepreneurial professionals across more than 30 countries, LTIMindtree - a Larsen & Toubro Group company - combines the industry-acclaimed strengths of erstwhile Larsen and Toubro Infotech and Mindtree in solving the most complex business challenges and delivering transformation at scale. For more information, please visit ******************* Job Role : Information Technology System Administrator Work Location: White Plains, New York (Onsite) Job Description Area of responsibility: Management of build and support activities for end-users by monitoring and facilitating core activities and relationship with 3rd party providers. This position will also participate in the development and deployment of various regional and global projects in order to deliver more robust, standardized solutions to the operating company. Monitoring and reporting on Infrastructure security and global policies. Key Responsibilities: Manage and/or provide high quality and excellent technical maintenance, administration and monitoring of systems. Proactively identify, isolate and resolve technology problems to avoid minimal impact to the business. Management of Issue/Problem lifecycle: Escalate incidents and problems to the appropriate parties via regional governance model, ensure timely resolution of items, manage customer expectations and effectively communicate with end users and stakeholders as needed. In addition, manage queues of “out-of-scope” tickets and ensure resolution via governance model. Work with 3rd party vendor and/or directly with end user to resolve specific hardware and software issues. Provide client assistance promptly and professionally to ensure customer satisfaction. Use proper departmental procedures, problem resolution and escalation. Analyze and support issues including MS Office suite, Active Directory, MS Windows clustering, MS SQL Server, MS Windows Server 2008/2012. Incident Management: Monitors and, where needed, facilitates service provider performance towards local OpCo while ensuring processes are followed in / for local OpCo. Ticket handling: Maintain and organize IT Ticketing systems for ticket management and escalation. Escalation: Point of contact for support ticket escalation for the IT Department. Monitor, review, and report infrastructure security vulnerabilities through global reporting tool. Asset Management: Monitors and, where needed, facilitates service provider performance towards local OpCo. Ensures processes are followed in / for local OpCo and cascades the information to the business as needed. Owns and manages the budget for end-user hardware. Coordination and orchestration of complex service requests: Gather relevant facts and align with the appropriate parties to ensure timely and complete resolution. Critical Skills: Understand the impact of incidents, projects, and events on existing deliverables and communicate the impact effectively. Able to anticipate problems and issues, and effectively resolve them via the SDO proactively. Must be extremely organized and priority driven. Able to manage multiple tasks and competing priorities and resources effectively. Communicate effectively in written and oral form with peers, senior team members, and internal or external customers. Understand the use of technology and how its implementation affects business goals. Hands-on technical background a plus. Must have a continuous improvement mindset and able to think strategically with regards to reducing costs to the company without compromising service levels. Functional Competencies: Quality Management Security & Information Risk Management Solution Deployment Client Management Service Operations Service Improvement Supplier Service Management Thinks Globally Fosters Collaboration Engages & Inspires Others Drives to Win Continuous Improvement Key Competencies: Be Brave Decide & Do Hunt as a Pack Take it Personally Background / Experiences: Bachelor's Degree in Computer Science or similar IT Certifications required Must have 10+ years of experience in managing outsourced technology service for a distributed and large-scale organization ITIL certification a major plus White Plains Office Based. 5 days a week in the office 5% - 15% travelling Domestic and/or international. Benefits/perks listed below may vary depending on the nature of your employment with LTIMindtree (“LTIM”): Benefits and Perks: Comprehensive Medical Plan Covering Medical, Dental, Vision Short Term and Long-Term Disability Coverage 401(k) Plan with Company match Life Insurance Vacation Time, Sick Leave, Paid Holidays Paid Paternity and Maternity Leave The range displayed on each job posting reflects the minimum and maximum salary target for the position across all US locations. Within the range, individual pay is determined by work location and job level and additional factors including job-related skills, experience, and relevant education or training. Depending on the position offered, other forms of compensation may be provided as part of overall compensation like an annual performance-based bonus, sales incentive pay and other forms of bonus or variable compensation. Disclaimer: The compensation and benefits information provided herein is accurate as of the date of this posting. LTIMindtree is an equal opportunity employer that is committed to diversity in the workplace. Our employment decisions are made without regard to race, colour, creed, religion, sex (including pregnancy, childbirth or related medical conditions), gender identity or expression, national origin, ancestry, age, family-care status, veteran status, marital status, civil union status, domestic partnership status, military service, handicap or disability or history of handicap or disability, genetic information, atypical hereditary cellular or blood trait, union affiliation, affectional or sexual orientation or preference, or any other characteristic protected by applicable federal, state, or local law, except where such considerations are bona fide occupational qualifications permitted by law. Safe return to office: In order to comply with LTIMindtree' s company COVID-19 vaccine mandate, candidates must be able to provide proof of full vaccination against COVID-19 before or by the date of hire. Alternatively, one may submit a request for reasonable accommodation from LTIMindtree's COVID-19 vaccination mandate for approval, in accordance with applicable state and federal law, by the date of hire. Any request is subject to review through LTIMindtree's applicable processes

Chaminade High School seeks a full-time Laboratory Support Specialist for the 2025-2026 school year. Laboratory Support Specialist The support specialist would be tasked with the following: Stock and inventory for upcoming labs in Honors and AP Biology. Help set up lab equipment and materials for students in science labs. Update, design, and implement labs for Honors and AP Biology. Assist with maintenance of laboratory space and equipment. Assist with preparation of materials for Science Research courses. Assist with science clubs after school. General supervision of students in the Dolan Family Science, Technology, and Research Center. Requirements Relevant Bachelor's Degree Compensation Competitive benefits and salary Job Type: Full-time Education: Bachelor's Work Location: One location Benefits: Health insurance Dental insurance Retirement plan Paid time off

The DCC Infrastructure Analyst will be responsible for supporting all of the day-to-day technology needs and activities of the client's Collaboration Center (DCC), a 17,000 square foot state-of-the-art collaboration space with 8 unique experiential rooms, located in Stamford, CT. The contractor for this role will need to define, implement, maintain and run all technology throughout the space, which includes software upgrades and installs, hardware implementation, VR/AR usage, AI integration and execution, pilot testing for new and emerging technology / demos, tech integration throughout the space, troubleshooting, and more. The ideal candidate will be well versed in the technology landscape with a curiosity for new tools and tech to help make and keep the space inspirational and cutting-edge. They will lead and oversee the technology operating model for the DCC, being able to provide forward-thinking in terms of tech strategy and the service delivery model. As part of this, the candidate will be able to clearly identify tech requirements for running facilitated collaboration sessions with large groups of customers, distributors, suppliers and internal stakeholders, as well as be a super-user who can easily navigate the various types of technology. They will have a continual pulse on new / emerging tech to be able to recommend areas of opportunity and improvement vs. current execution, as well as be able to lead project management against all tech-driven initiatives. On an ongoing basis, they will assess the capabilities of both current and potential new vendors and develop a supplier relationship program. With this program, they will continually upgrade the current services provided and devise a plan in partnership with in-house technology teams, to proactively schedule ongoing maintenance activities such as system upgrades, firewall patches and refresh cycles. They will be responsible for overseeing all technology and devices within the space, as well as management of the server room. Additionally, this role will require the support of building and breaking down of flexible, modular technology, furniture and demos in the space, attending to software and hardware performance issues, and managing onsite technology vendor visits / quarterly reviews. The role will require financial acumen in assessing different solutions and working within the team to deliver against overall budget expectations. It is essential that this individual have a service mindset as there will be a high level of exposure to senior leaders, industry experts, and top customers. An important part of the role will be troubleshooting technology issues as needed, assisting guests with technology challenges, being hands-on during collaboration workshops, and being an integral part of the DCC 3-person team as new projects / demos are stood up within the space. The preferred candidate will have an interest in or background in working within the beverage category, at a large CPG, and/or experience in collaboration briefing centers. This role will require the individual to be onsite 5 days per week, 40 hours per week. Additional Details: Technical Skills: Looking for someone having strong technical skills, as 50% of job role is troubleshooting. Top Skills - Problem Solver. Project Manager: Need someone who is a strong project Manager who is able to communicate well both written and verbal. Manager Project in excel, manager Project timelines, proactive, Sense of urgency, plan the entire tasks for project and working on their completion Professional - Independent. Able to lead, communicate and work professionally with Senior Level Stakeholders and Senior Leaders in the facility. Run the DCC independently when needed Shift Type : Day Shift & 100% onsite at 200 Elm Street, 2nd Floor, Stamford, CT, 206901, US, US25 Hours : Typically shift timings are 8.30 am to 5 pm. However, this individual will need to have a flexibility incase there is a Customer Meeting early in the day example being to come in as early as 7 am and as late as 6.30 pm as DCC Team will need this individual to be available. Education: Bachelor's Degree is required Years of Experience: A minimum of 3 years in a corporate Environment Travel Required: No Duration: 12 months with possibility of extension depending on Performance Interview Details First round Zoom Interview 30 minutes with Hiring Manager Second Round - In-Person with 3 interviewers. Each interview will be 45 minutes and a total of 3 with Technical Team at 200 Elm Street, 2nd Floor, Stamford, CT, 206901. This interview will take place on a Tuesday or Thursday Final Interview: Zoom Interview 30 Minutes with VP of Customer Development Potential Start: Beginning of April 2025

Job Title: Level 1 Tech: Onsite Technician Onsite Requirements: Device Knowledge (Desktops, Laptops, Chromebooks, Printers, Interactive Displays) OS Knowledge (Windows, ChromeOS) Professional Experience - with Basics - troubleshooting, re-imaging, reset passwords, support Job Description: Required Skills: Device Knowledge (Desktops, Laptops, Chromebooks, Printers, Interactive Displays) OS Knowledge (Windows, ChromeOS) Professional Experience - with Basics: troubleshooting, re-imaging, reset passwords, support Strengths: Collaboration, Organization, Communication, Self-Starter, Flexible Desired Skills (nice to have, not required): Google / Azure experience Networking Knowledge/Experience A/V or Audio knowledge/experience Responsibilities: Perform re-imaging, troubleshooting, desktop imaging and configuration Provide direct on-site problem resolution for both on and off-warranty systems Google / Azure shop Install desktop hardware and software Install and configure printers and specialized peripherals Workstation and desktop software management for all non-terminal clients Troubleshoot and repair workstation hardware, monitors, projectors, printers, etc. Basic workstation OS integrity troubleshooting and re-image if necessary Troubleshoot and support end-users of the Administrative, Instructional, and Library systems in terms of problem solving Troubleshoot office and academic software, install software on local machines, user profiles, and update software when applicable, and prepare equipment for PowerPoint presentations Assist in unboxing and installing network equipment as it applies to setup, network connections, re-imaging, and post configuration testing Provide support, maintenance, monitoring and/or management of a newly developed system as well as applications or systems that were developed and implemented in the past. ** 3rd party and subcontract staffing agencies are not eligible for partnership in this position. 3rd party subcontractors need not apply. This position requires candidates to be eligible to work in the United States, directly for an employer, without sponsorship now or anytime in the future. **

Are you ready to join Connecticut Innovation's vibrant community of innovators? Connecticut Innovations (“CI”) is Connecticut's strategic venture capital arm, and we are passionate about serving our portfolio of 220+ companies across various industries, with strengths in life sciences, technology, and climate tech. Come join Non Alcoholic Beer & Sparkling Hop Water | Athletic Brewing Co. - Athletic Brewing Company as a NetSuite Support Specialist! Athletic Brewing Company Athletic is on a mission to revolutionize the beer industry by making fantastic and ground-breaking non-alcoholic beverages. We are excited to be on the search for a passionate and enthusiastic individual to join our team. At Athletic and through our products, we believe we can have a positive impact on the health, activity, and opportunity in our communities - we actively seek representation from all diverse communities to continue to broaden our horizons. NetSuite Support Specialist | Job Description Seeking a versatile, passionate Netsuite Support Specialist interested in making waves in an innovative segment of the craft beer market. Athletic Brewing is pioneering a revolution in the beverage industry with our award-winning non-alcoholic beer. The opportunity this role affords can be as expansive in a rapidly growing company. We place a very high value on doers and offer above-industry pay and a comprehensive benefits package. As a merit-based organization, Athletic Brewing offers expansive opportunities for career advancement, skills-building, and accumulating new and exciting responsibilities for high achievers. We are looking for a tech specialist versed in setup, troubleshooting, and customization of NetSuite with a special focus on optimizing manufacturing forecasting and planning, to help our users navigate and improve our customized NetSuite ERP. This opportunity has a high upside as the company rapidly expands and we grow our tech team to facilitate - come join the mission to amplify the efforts of an amazing team! Respond to NetSuite user issues to troubleshoot, resolve, and provide guidance. Help improve our production & procurement teams' forecasting, including the use of Demand & Supply Planning modules & tools. Handle requests for data connections, reporting, and search/report customization. Recommend methods to improve forecast & planning accuracy and inventory management Conduct NS user training and assist with development of SOPs, Instructions, Guides. Coordinate tickets with support vendors for issues/questions related to their custom plug-ins. Set up / edit NS user access, role permissions, forms, and docs across multiple subsidiaries. NS Setup for International markets, subsidiaries, partners, Customer centers etc. QC test internal customizations and vendor ERP version updates in sandbox. Other duties, responsibilities, and activities may change or be assigned at any time with or without notice. Who You Are Honest, Dependable, high integrity, and adaptive team player Analytical thinker with an understanding of inventory management, manufacturing, and distribution concepts related to forecasting & planning Proactive in tackling new tasks and improving your process Organized with attention to detail, listening, critical thinking, verbal and written communication skills Strong time manager with a proven ability to meet deadlines and keep priorities straight Proficient researcher to find solutions to novel problems Skills and Experience 2-4+ years working with NetSuite in a technical support or consulting capacity Familiarity/work with NetSuite Advanced Manufacturing functions (PROs, BOMs, Routings) a plus Excellent at troubleshooting, investigation, and management of NetSuite Proficient in use of ticket & project management, chat and communication apps Familiar with data management in BI tools like Suite Analytics, Domo, etc. Certificates, Licenses, registrations: NetSuite Certification a plus (Suite Foundation, Admin, etc.) Travel Requirements: Ability to travel to / between San Diego CA and Milford CT locations periodically, potentially broader in the future. Education: B.S. in Computer Science or related field a plus, or equivalent experience in IT/Software Job Details Location: Milford, CT facility. In the office, 4 times a week is required. Salary: Commensurate with experience - Base salary and opportunities for performance bonuses. Annual salary range $75-85k Benefits: Full health, vision, dental, life, 401k with 5% company match, and Paid Parental Leave Community Program/Personal Development: 1 paid volunteer day per mo; tuition reimbursement; reward travel, wellness perks & others. We value internal mobility and team equity. We are an equal-opportunity employer - we thrive when we champion diversity and inclusion. We are welcoming, respectful, and supportive at work and in our community. We encourage and welcome members of traditionally underrepresented communities to apply. Physical Demands The physical demands described here represent those that must be met by an employee to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to conduct work in a sitting position primarily; however, the job requires: May sit/stand for several hours at a time. Frequent change and/or interruptions, responding to stressful situations requiring immediate action, independent judgment, and superior problem-solving abilities. Prolonged exposure to computer screens and repetitive use of hands to operate computers, screens, and video communication tools to talk and/or hear. EQUAL OPPORTUNITY EMPLOYER Athletic Brewing Company is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. That's why it's critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly, and errors are fixed without any interruption to the mission. Want to start your journey with the Navy? Apply Now Enlisted None What to Expect Information Systems Technician More Information Responsibilities Information Systems Technicians manage communication operations and networks aboard Navy vessels, and play a vital role in everything from electronic mail systems to special intelligence and information warfare systems. There are two types of Information Systems Technicians depending on whether you choose to serve on ships or submarines. Responsibilities may include: INFORMATION SYSTEMS TECHNICIAN (IT) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Ensuring the proper security and handling of communications materials, systems and equipment Performing diagnostics and data recovery operations and maintaining logs INFORMATION SYSTEMS TECHNICIAN SUBMARINES (ITS) Establishing, monitoring and maintaining radio frequency communication systems Operating and maintaining global satellite telecommunications systems Transmitting, receiving and storing all incoming and outgoing messages Managing and coordinating information systems security across platforms and fleets Designing, installing and operating wide-area-networks, computer systems and associated devices Performing network system administration, maintenance and training and manage network security Installing applications, troubleshooting user problems and providing training and assistance with use of computer hardware and software Writing programs to collect and distribute data for a variety of applications Performing diagnostics and data recovery operations, and maintain logs Operating and maintaining electronic equipment used for detection and tracking, communication security and cryptography and Electronic Warfare Systems Operating and maintaining testing and auxiliary equipment Ensuring the proper security and handling of communications materials, systems and equipment Work Environment As an IT, you are primarily stationed aboard ships at sea, while you'll serve aboard submarines as an ITS. You will also receive shore assignments. Your typical work environment will be a clean, climate-controlled indoor space used to house electronic equipment or computers. Training & Advancement Upon completion of initial training at Recruit Training Command Great Lakes (known as Boot Camp), both ITS and ITs report for specialized training, including: Class "A" Technical School (24 weeks) in Pensacola, FL (for ITs) or Groton, CT (for ITSs) for training on Microsoft, Cisco and Oracle computer software and hardware fundamentals, automatic data processing, security, and system theory and operation. After "A" School, Information Systems Technician Submarines (ITS) will also attend submarine training: Basic Enlisted Submarine School (8 weeks) in Groton, CT, for training in basic submarine systems. Note that this training is only for Information Systems Technician Submarines (ITS). After completing training, ITs and ITSs will receive their first assignments. ITs may be assigned to a ship, communication station or shore station, while ITSs may be assigned to a submarine, communication station or shore station. Promotion opportunities are regularly available but competitive and based on performance. Advanced Training Advanced training as an Information Systems Technician may be available during later stages of your career. For those with further leadership aspirations and a college degree, Officer roles may be available, providing opportunities to lead and train others. Post-Service Opportunities Specialized training received and work experience gained in the course of service can lead to valuable credentialing and occupational opportunities in related fields in the civilian world, such as IT and network support, computer programming, web development, and information security. Education Opportunities Beyond offering access to professional credentials and certifications, Navy technical and operational training as an Information Systems Technician can translate to credit hours toward a bachelor's or associate degree through the American Council on Education . You may also continue your education through undergraduate degree opportunities like the Navy College Program and Tuition Assistance and the Post-9/11 GI Bill. Qualifications & Requirements A high-school diploma or equivalent is required to become an Enlisted Sailor and an Information Systems Technician. Due to the sensitive nature of this role, you must be a U.S. citizen eligible for a "Top Secret" security clearance, which requires a background investigation. Immediate family members must also be U.S. citizens. IT and ITS applicants should have good arithmetic, writing and speaking skills, and should be able to use and understand computers. You should also be able to perform detailed work, keep accurate records and work well with others as part of a team. Important physical attributes include good manual dexterity and physical strength. ITS applicants must be willing to serve aboard submarines. General qualifications may vary depending upon whether you're currently serving , whether you've served before or whether you've never served before . Part-Time Opportunities Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Information Systems Technicians in the Navy Reserve typically work at a location close to their homes. For annual training, you may serve anywhere in the world, including locations in the U.S., at bases overseas, or in areas where humanitarian needs are great. Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors . Most of what you do in the Navy Reserve is considered training. The basic Navy Reserve commitment involves training a minimum of one weekend a month (referred to as drilling) and two weeks a year (referred to as Annual Training) - or the equivalent of that. Information Systems Technicians in the Navy Reserve serve in an Enlisted role. Before receiving the ongoing professional training that comes with the job, initial training requirements must be met. For current or former military Enlisted servicemembers, prior experience satisfies the initial Recruit Training requirement, so you will not need to go through Boot Camp again. For those without prior military experience, you will need to meet the initial Recruit Training requirement by attending Boot Camp in Great Lakes, IL. This training course will prepare you for service in the Navy Reserve and count as your first Annual Training.

Tech Advanced - ISP InstallationJob ID: 1257098000 Lightpath is one of the largest competitive local exchange carriers in the tri-state area. Weown and operate our infrastructure "from the ground up" by deploying over 20,000 route miles connecting 13,500 on-net/LIT buildings. With a strong portfolio of cutting edge solutions for Internet, WAN, Voice, SD-WAN, Security & Cloud services, we enable Enterprise customers of all sizes the ability to react to new challenges while developing best practices for the future. With Lightpath's continued focus on network excellence and a "customer first" service commitment, we are building a workforce of the best talent that will meet the needs of our customers and reflect the diverse communities we serve. Job Summary Performs installation and repair of Lightpath telecommunications equipment and services located in Central office locations throughout the NY/MA footprint. Works with minimal supervision. Understands all major aspects of installation and troubleshooting of Telecommunication equipment, including associated power and data wiring (copper/fiber) at central office locations. Have thorough understanding of CWDM/DWDM/Ethernet, TDM, SONET, IP. Ensure that the company's technical requirements are met, and satisfaction is achieved with all aspects of the installation and/or service. Generally, I work on assignments from facility and circuit inventory systems using standard procedures, tools, and equipment. Strong communication skills used in order to communicate with co-workers, peers, vendors and management. Responsibilities Perform installation, turn-up and support of Lightpath services at various LP Head Ends and data center locations. Configure, install and test Fiber Optic based Data services. Assemble, configure and install electronic components supporting Ethernet, IP, TDM, SONET and VOIP protocols at Head Ends throughout the NY/MA region. Manage the receipt of work-orders and dispatching to the locations as needed to complete assignments. Conduct all necessary testing of services for Voice, Data, Internet, and Ethernet services. Connect AC or DC power to various types of Telecommunications equipment and verify back up battery functionality as required. Configure core equipment per Design Layout Record (DLR) using the latest Methods & Procedures documentation. Receive daily assignments from Work Force Management System. Interface with internal departments, customers, external client vendors and Service Activation personnel to resolve issues preventing the successful completion of customer orders. Responsible for accurate data entry into various Lightpath databases, including all applicable testing results and photos of work completed. Operates and maintains company vehicle, test equipment and inventory, per company guidelines. Travel regionally to perform duties. Ability to work on-call rotation is required. Ability to work flexible hours, including evenings and weekends when necessary. Performs other duties as assigned. Qualifications 5+ years' experience installing and provisioning telecommunications equipment. Bachelor's degree or equivalent work experience. Thorough understanding of all phases of network installation, including Ethernet, DWDM, CWDM, SIP, VOIP, WAN/LAN and TCP/IP applications. Must have a high-level understanding of the following protocols, architectures, operating systems, programming languages or tools: TCP/IP, OSPF, Ethernet, Network Protocol Analyzers, Traceroute, Ping, SNMP. Valid state driver's license applicable to state law. Experience with telecommunications test equipment (VeEX TX320, TX340, Optical DATA analyzers, Fiber Optic Light meters, AC and DC power meters). Excellent analytical, problem solving, troubleshooting and conflict resolution skills. Lightpath is an Equal Opportunity Employer committed to recruiting, hiring and promoting qualified people of all backgrounds regardless of gender, race, color, creed, national origin, religion, age, marital status, pregnancy, physical or mental disability, sexual orientation, gender identity, military or veteran status, or any other basis protected by federal, state, or local law. Lightpath collects personal information about its applicants for employment that may include personal identifiers, professional or employment related information, photos, education information and/or protected classifications under federal and state law. This information is collected for employment purposes, including identification, work authorization, FCRA-compliant background screening, human resource administration and compliance with federal, state and local law. This position is identified as being performed in/or reporting to company operations in New York State. The pay range at the time of posting in the specified locations is $85,000- $95,000/year. Pay ranges are supplied in compliance with New York State law. Pay is competitive and based on a number of job-related factors, including skills and experience. RequiredPreferredJob Industries Other

About Us

At STERIS, we help our Customers create a healthier and safer world by providing innovative healthcare and life science product and service solutions around the globe. As a Technical Support Specialist- Software Integration you will provide technical support to Customers, Partners and the Field Service Team to drive complete resolution of first response and moderately complex issues, along with providing Part Identification assistance. You will be expected to quickly address all incoming inquires delivering timely "service by phone" while delivering an overall extraordinary Customer experience. You must manage the situation to de-escalate while resolving the issue(s). As a specialist you will leverage remote diagnostics, your experience with the products, understanding of the theory of operation/safety hazards for the products and troubleshooting experience to resolve issues quickly. Inquires may include troubleshooting and corrective maintenance advice related to controls, electrical, IT/software, and electronics issues. In this role you will provide troubleshooting and connectivity support for audio and video needs. You will refer complex issues to Product Support Specialists and Senior Service Engineering staff. This is a hybrid role with the requirement of working onsite at our Hauppauge, NY location 2 days a week. What You'll do as a Technical Support Specialist * Provide technical support and expertise on a broad range of STERIS products, past and present to internal and external customers, includes but not limited to Customers, sales, service and operational support employees via phone, computer or hardware systems. Assists others on-site (Customer) troubleshooting/technical support as required. * Help support installation and software upgrade issues remotely. * Troubleshoot STERIS products, documents all critical failures in real time, independently develops solutions and initiates corrective action for issues while working directly working with field technicians, sales associates and/or customers to prevent future issues. * Provides periodic assigned on-call, after hour's technical support to internal and external customers as needed. * Act as the front line interface for Field Service Representatives, Specialists and Customers as it relates to technical troubleshooting. Assists with the development of support strategy and reports on the status of the repair as required. * Diagnose mechanical, hardware, software and systems failures utilizing remote monitoring software and a variety of diagnostic tools. * Identify areas of opportunity to improve the overall Employee and Customer experience. Offer alternative solutions where appropriate with the objective of developing Customer loyalty. * Handle RMA requests, and associated administatrive work to repair or replace Customer Equipment * Basic case management and documentation of service requests for issue handoffs and esclations. * Types of isses handled: password resets, VPN connection failures, software resets, troubleshooting failure to the source (hardware, software, cabling or network). Identifying and solving known issues that are in the manual or knowledge management system. * Maintain product knowledge, technical support reference material, and assists with review, recommending changes to maintenance manuals, engineering drawings, and other service support reference guides & documentation for all current and non-current STERIS Operating Room Integration (ORI) products. * Occaisionally contributes in validation qualification and serviceability review of new and old STERIS Operating Room Integration (ORI) software and hardware products. The Experience, Skills, and Abilities Needed Required: * Associates degree in one of the related fields: Engineering, Audio/Video, Computer Science, MIS, CIS or related field, or Bachelors degree and 1 year of experience preferred. * High school diploma or equivalent with 4 years of experience in servicing one or more fields: IT, Networking, Audio/Video, and or computer type equipment. * Demonstrated knowledge and experience in IT, Networking, Audio Video technologies and computer troubleshooting. * Ability to read wiring schematics preferred. * Ability to effectively resolve and communicate technical issues via telephone and email. * Must be available periodically outside of normal working hours. * Knowledge of Windows/Linux programing preferred. * Demonstrated computer knowledge to include word processing, spreadsheets and e-mail computer skills. What STERIS Offers We value our employees and are committed to providing a comprehensive benefits package that supports your health, well-being, and financial future. Here is just a brief overview of what we offer: * Market Competitive Pay * Extensive Paid Time Off and (9) added Holidays * Excellent Healthcare, Dental, and Vision benefits * Long/Short Term Disability Coverage * 401(k) with a company match * Maternity & Parental Leave * Additional add-on benefits/discounts for programs such as Pet Insurance * Tuition Reimbursement and continued education programs * Excellent opportunities for advancement in a stable long-term career #LI-MM1 #LI-Hybrid Pay range for this opportunity is $51,250 - $75,000. Minimum pay rates offered will comply with county/city minimums, if higher than range listed. Pay rates are based on a number of factors, including but not limited to local labor market costs, years of relevant experience, education, professional certifications, foreign language fluency, etc. STERIS is a leading global provider of products and services that support patient care with an emphasis on infection prevention. WE HELP OUR CUSTOMERS CREATE A HEALTHIER AND SAFER WORLD by providing innovative healthcare, life sciences and dental products and services. STERIS is a $5 billion, publicly traded (NYSE: STE) company with approximately 17,000 associates and Customers in more than 100 countries. If you need assistance completing the application process, please call ****************. This contact information is for accommodation inquiries only and cannot be used to check application status. STERIS is an Equal Opportunity Employer. We are committed to equal employment opportunity and the use of affirmative action programs to ensure that persons are recruited, hired, trained, transferred and promoted in all job groups regardless of race, color, religion, age, disability, national origin, citizenship status, military or veteran status, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, genetic information, and any other category protected by federal, state or local law. We are not only committed to this policy by our status as a federal government contractor, but also we are strongly bound by the principle of equal employment opportunity. The full affirmative action program, absent the data metrics required by § 60-741.44(k), shall be available to all employees and applicants for employment for inspection upon request. The program may be obtained at your location's HR Office during normal business hours. Req ID: 47128 Job Category: Service/Technical Services Location: Hauppauge, NY, US, 44060 Workplace Type: Hybrid Life at STERIS STERIS Sustainability

Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost. Job Description Job Title: Desktop Support Representative Distributed Client Services Location: 1 NORTH CASTLE DR.,NY -10504 Duration:1+ year (with possible extension) Skills Overview Must be experienced in DESKSIDE support · Win7/Win XP OS support. Troubleshooting · Deskside support- Windows 7-10. Apple & Mac iOS. Remote Take Over support/tools. · Executive/VIP support. · Very Strong Customer skills. · Installation, configuration and maintenance of windows, hardware and software. · Support and troubleshoot windows XP and windows 7/Migrations Additional Information For more information, Please contact Shubham ************

We are looking for a competent full time Helpdesk technician to provide support both remotely and on site. This position is based in Lynbrook, NY. You should have the ability to diagnose and resolve technical issues, both computer and network based. Excellent communication skills are a must, along with being customer focused and having patience. Ability to document technical issues and resolution of tickets via help desk ticketing system. Experience with the following: Help Desk experience supporting users on site and remotely. Windows 10, Active Directory user administration, networking troubleshooting, printing issues, Chrome, Internet Explorer. Proficiency with Office 365, including Microsoft Outlook, Microsoft Word and Microsoft Excel. Knowledge of ConnectWise products, Control, service desk, and automate a plus This is a full time position.

Job Details Westport Office - Westport, CT Full TimeDescription Verrill is actively reviewing resumes for a Help Desk Technician in our Westport Office in Connecticut. As one of New England's top full-service law firms, we are interested in hiring talented individuals to join our team. Verrill offers a competitive salary and benefits package, as well as a flexible hybrid work in which our employees can grow and prosper both professionally and personally. This full-time, non-exempt position will be the primary point of contact for assigned applications and systems, including hardware and software issues. Responsibilities may include application operation and troubleshooting, document processing assistance, technical research, configuring and troubleshooting hardware, and audio/video equipment support. This position includes training of attorneys and professional staff, either one-on-one or as an instructor in our internal technical training program when appropriate. Previous help desk experience is preferred. The ideal candidate will have advanced computer skills (including Word, Excel, and PowerPoint), strong organizational skills and the ability to learn independently. A college degree in computer science, information technology or related field is preferred. A commitment to providing superior customer service is essential. Candidates must enjoy problem solving and working with others to find effective solutions to computer related issues. Previous law firm experience is a plus. Applications will be reviewed in the order they are received, and the position will remain open until filled. Need help applying? Please contact the Talent Acquisition Team. Verrill is an Equal Opportunity Employer. We encourage applicants from all cultures, races, colors, religions, sexes, national or regional origins, ages, disability status, sexual orientation, gender identity, military, protected veteran status or other status protected by law.

Oak View Group Oak View Group is the global leader in venue development, management, and premium hospitality services for the live event industry. Offering an unmatched, 360-degree solution set for a collection of world-class owned venues and a client roster that includes the most influential, highest attended arenas, convention centers, music festivals, performing arts centers, and cultural institutions on the planet. Position Summary This part-time position provides IT support for UBS Arena along with the systems, networks, and telecommunications for functions including concerts, sports events, watch parties, meetings and conventions, presentations, and news conferences. This position is responsible for responding to end-user requests in a timely manner under the direction of full-time IT staff members Our Game Plan The Technician reports directly to the Manager of Technology. The Technician is responsible for assisting with the oversight and maintenance of the IT network infrastructure and cybersecurity within the organization. This position will maintain and improve a state-of-the-art converged network with over 1000 WAPs by performing duties as directed. The role will assist with the management of infrastructure oversight for all network operations, including switching, firewalls, wireless networks, RF coordination, and procurement. The ideal candidate will be experienced self-directed helpdesk ticket completion. The candidate will also be a hands-on professional who enjoys rolling up his or her sleeves, working as part of a team, and jumping between disciplines to achieve goals. How to Make the Team Our team is committed to customer service and providing our customers an exclusive and unparalleled venue experience. Show Us You Can Help co-workers troubleshoot technology issues as they present themselves. Configure new hardware on the network. Complete HR-related technology tasks such as new hires, departing employees etc. Support the “Manager on Duty” on event evenings to cover Technology-related issues. Support in the development and deployment of the organization's network infrastructure. Maintain and improve network resilience. Assist with maintenance of Cisco phone system Collaborate with internal groups to achieve successful delivery and avoid/mitigate adverse outcomes. Configure and deploy enterprise tools shared across the org, including initial and ongoing support. Identify opportunities for improvement within the network and make recommendations based on best practices and observations. Develop and maintain support maintenance, procedural, and other documents for use by all levels of support personnel, as well as end-user documentation. Keeping cybersecurity in front of mind lead users into best practices for safe sharing of information. Monitor best practices for data security and sharing. Support, install, and configure network technology for headquarters, remote offices, and remote employees. Respond to incoming support issues via phone, email, and the web while providing positive customer service experiences. Work helpdesk tickets efficiently. Establish, maintain and monitor user-centric support practices. This role will pay an hourly rate of $18.75 to $25.00. Benefits for PT roles: 401(k) savings plan and 401(k) matching. This position will remain open until April 18, 2025. Responsibilities ESSENTIAL DUTIES AND RESPONSIBILITIES Provide all end -users and guests a positive first impression by offering World Class Service Monitor service desk ticketing system and resolve tickets in an efficient manner Respond to all IT incidents during assigned shifts on-site or via phone or email Troubleshoot and resolve a variety of computer issues Enforce IT policies and procedures, document work appropriately Remove malware and install utility software to protect various systems and enforce computer security measures Install hardware and software, including the imaging / global install of Windows / MacOS / iOS. Maintain all end-user equipment including laptops, desktops, mobile devices, docking stations, monitors, and peripheral equipment Assist in the resolution of issues that arise with multi-functional devices and printers Assist with wireless and wired networking and telecommunications systems as directed Follow established SOPs for pre-event facilities checks and follow departmental notification SOPs for issue resolution Any additional tasks deemed necessary for proper performance of IT department responsibilities Qualifications Your Qualifications Bachelor's degree in Computer Science or Information Systems (or equivalent experience). Minimum of two (2) years of progressive network experience. Experience working with a large scale network; multi-site IT operations environment preferred. Support level knowledge of Cisco technologies, including, but not limited to routing, switching, wireless, VoIP, DNA center is preferred. Strong knowledge of Cisco Firewall technologies both hardware and software Strong knowledge of Cisco IOS Strong knowledge of network concepts including, but not limited to, netmasks, VLANs, ACLs, DHCP, DNS, VRRP, NAT, MAB, and IP SLA. Must have the ability to recognize problem areas, define solutions, and implement those solutions promptly. Able and willing to work non-traditional hours, including evenings and weekends as needed. Strengthened by our Differences. United to Make a Difference At OVG, we understand that to continue positively disrupting the sports and live entertainment industry, we need a diverse team to help us do it. We also believe that inclusivity drives innovation, strengthens our people, improves our service, and raises our excellence. Our success is rooted in creating environments that reflect and celebrate the diverse communities in which we operate and serve, and this is the reason we are committed to amplifying voices from all different backgrounds. Equal Opportunity Employer Oak View Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information or any other protected class under federal, state, or local law.

Full time (12 month) position for Data Support Specialist. This position analyzes, interprets and presents data in support of the general needs of the district. Apply online.

Full-time Description LOCATED IN PORT WASHINGTON, NY Agilant provides IT solutions to commercial organizations, government entities, healthcare, and large retail chains across the United States. We've been in business for almost 20 years and have four main business units: Advisory & Transformation, Enterprise Managed Services, Technology Sales, and True Solutions. Our headquarters is in Port Washington, NY and our mission is to bring innovative IT solutions to life. We are seeking an experienced Technical Support Team Leader to supervise daily operations and personnel in order to create maximum efficiency and cost-effectiveness. The ideal candidate for the Technical Support Team Leader is organized, reliable and is a results-driven professional with impeccable time management skills. They must be adept in assisting retail associates experiencing any procedural or operational difficulties using our proprietary IT applications. Furthermore, they must be familiar with a retailers standard operating procedure and assist in the training of store associates. As our Technical Support Team Leader, you must also have excellent customer service and communication skills. They must set the standard for customer service and ensure all analysts are striving toward improving service and customer support. They should achieve this by developing, implementing and maintaining effective internal and external Quality Assurance (QA) programs which foster continuous improvement and exceed Service Level Agreement (SLA) performance. They will also work closely with internal IT to maximize all call center systems. Duties and Responsibilities Create and implement call center strategies and operations; improve systems and processes as well as managing call center staff to ensure maximum efficiency and productivity in order to provide the best possible customer service. Addressing and resolving complex issues escalated by call center representatives. Determines call center operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses. Identifying and evaluating state-of-the-art technologies; contributing information and analysis to organizational strategic plans and reviews. Collaborate with IT support staff to minimize operational impact of technical issues. Maintain up-to-date listings of call center staffing rosters, and queue assignments, to meet all reporting requirements. Delegate tasks and set deadlines for analysts. Ensure analysts comply with company rules and procedures. Listen to team members' feedback and resolve any issues or conflicts. Maintains and improves call center operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans. Completing system audits and analyses; managing system and process improvement and quality assurance programs. Preparing and presenting call operation reports to upper management by collecting, analyzing, and summarizing data and trends. Responsible for training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; and communicating job expectations; Tracking emerging trends in call center operations management by attending educational workshops and reviewing professional publications; Qualifications Some call center experience required, we will provide training for the selected applicant. Demonstrated competence to assess priorities and manage a variety of activities in a time-sensitive environment and to meet deadlines with attention to detail and quality collaborative, with strong focus on teamwork Excellent organizational and leadership skills with a problem-solving ability Computer skills in Microsoft Office Excellent interpersonal skills Demonstrated maturity and judgment Must be able to learn and support new and quickly-changing technologies. Ability to research solutions or information regarding technical issues. This position requires handling confidential information in an appropriate manner. Compensation and Benefits $20-22/hr. Health, Dental, and Vision Insurance 401(k) retirement plan Life Insurance 16 days of PTO and 10 Paid Holidays Lunch provided every Friday. Equal Opportunity Agilant Solutions Inc, is proud to be an Equal Employment Opportunity and Affirmative Action employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. All employment is decided based on qualifications, merit, and business need. Salary Description $20-22/hr.