Product Support Specialist - WFH & Make your Own Schedule
Help Desk Analyst Job 6 miles from East Orange
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****
Experience/Skills
TEAM / LEADERSHIP SKILLS:
You demonstrate a sincere desire for a quality customer experience
You have a team player attitude
You promote a positive work environment
You thrive in a fast-paced environment and handle change well
You have a collaborative approach to problem solving and like sharing feedback
You understand the value of your individual impact on the team and company's success
TECHNICAL / FUNCTIONAL SKILLS:
You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
You have experience with software troubleshooting abilities
You know how to modify your communication style to meet customer needs and tone
You possess customer service skills
You are able to simplify and communicate complex ideas to customers
You have the ability to diffuse situations with angry customers
You are comfortable in a training environment that includes watching self-paced training module videos
You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
You are willing to step-in as needed including answering questions from customers via chat
ANALYTICAL SKILLS:
You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills
ORGANIZATIONAL SKILLS:
You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
KNOWLEDGE / BACKGROUND EXPERIENCE:
You are a High School graduate
Preferably, you have basic knowledge of tax laws and tax concepts
Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary
BEHAVIORAL COMPETENCIES
You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
You are comfortable being on camera with your customers and understand the value of humanizing the interaction
You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions
You possess active listening skills and know how to ask probing questions to arrive at answers quicker
Operating Hours
Operating Hours: 8am to midnight EST ; Monday to Sunday
Required Minimum Hours: 30 hours per week
Peak Period:
April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
April 15, 2025: 8am-3am EST/EDT
$5 Turbo Bonus Boost per hour.
Applicable to all hours worked from April 9th to 15th.
Service Providers (SPs) must meet the required minimum of 30 hours per week.
Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Must reside in the USA
Must have passed background check and pass tech check in order to attend certification.
Must be on camera during certification.
Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
Service Provider (SP) must have the following Hardware Requirements.
Windows Computer (Mac and Chromebooks are not permitted)
Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Conflict of Interest
Cannot hold Gigs with Column Tax or any Intuit Vendors
Training Information
Duration
20 Hours
Price
$79.99 USD
Course Details
Trade Support Analyst
Help Desk Analyst Job 8 miles from East Orange
Candidates will be measured on the following four performance drivers which will dictate how individual impact is considered on the Americas platform:
Results and Impact
Impacts division and influences peers and team
Demonstrates good judgement when making decisions of high complexity and impact
Relies on limited guidance for most complex decision making
Is responsible for driving outcomes which have meaningful effect on team or department
Leadership and Collaboration
Creates trust with department leaders
Acts in leadership capacity for large projects, processes, or programs for a team
Client, Customer and Stakeholder Focus
Able to build relationships with a mix of intermediate and senior colleagues or clients
Interacts regularly with management and department leaders
Demonstrates the ability to persuade and influence stakeholders at the team level
Compliance Culture and Conduct
Takes full responsibility for personal actions and demonstrates courage in facing problems and conflicts
Perceived as a person of high moral character; upholds corporate values and displays high ethical standards”
Responsibilities:
Trade Management handles trade matching, trade settlement, and trade reporting for its investment manager clients. Securities in scope include equities, fixed income, listed derivatives, foreign exchange, and TBAs. The team is also responsible for ensuring timely integration of client trades through the Trade Management platform and into the ABOR/IBOR platform. A Trade Management Analyst will primarily be responsible for supporting daily trade activity including post trade confirmation, settlement and client reporting responsibilities including:
Ensure timely and accurate settlement of trades across multiple security types, global markets, brokers, and custodians
Ensure end of day reporting provided to relevant Oversight teams accurately reflects trade status and provides sufficient commentary
Work closely with multiple external and internal parties to resolve trade discrepancies, including unmatched and failed security trades, foreign exchange contracts, overdrafts, and wires.
Act as the primary escalation contact within to ensure settlement related issues are resolved in a timely manner
Create and maintain accurate broker and custodian settlement instructions across multiple databases
Ensure accuracy of new account profiles within all internal systems
Ongoing review of existing processes to identify potential improvements to create new efficiencies and increase quality and controls
Minimum Required Qualifications:
One year of related financial industry experience in back and middle office operations with an emphasis on trade settlement.
Bachelor's Degree in Accounting/Finance or equivalent
Preferred Qualifications:
Experience with SWIFT and/or BBH Infomediary
Expertise associated with equity and fixed income securities settlement, both US and international, including knowledge of FX, buy-ins, 144A and restricted securities, and physical securities
Proven ability to maintain a customer service focused attitude in a high pressure securities environment
Ability to work independently within established guidelines and strict operational controls
Middle Office Support Analyst
Help Desk Analyst Job 16 miles from East Orange
We are looking for a Front Office Support specialist to join our team. The specialist will provide functional support within Global Markets Sales & Trading on any delegated activity which may include the calculation and valuation of all traded operations, ad-hoc reports and analysis as well as providing assistance in the trade capture of executed tickets. Additionally, the candidate will look for strategic solutions and improvements of trading and sales processes to help grow Fixed Income, FX/Rates Derivatives, and the Structured Notes business. The specialist will serve as the point of contact for both internal (Sales and Trading, Back office, Compliance, Engineering, and etc.) and external clients. The ideal candidate will have knowledge and experience supporting FX and Rates Derivatives business lines with an in-depth understanding of the trade lifecycle of trades from Front to Back.
Main responsibilities include, but not limited to the following:
Process and monitor all trades that have been registered by Front Office employees to ensure that they flow through Global Markets trading systems.
Review and ensure all breaks found in the automated interfaces between Front Office systems are corrected and properly updated: Review existing reconciliations and propose new reconciliations if needed for continuous improvements
Trade capture and booking of OTC derivative transactions and securities.
Monitor and Control all FINRA required transaction based reporting.
Perform operational activities (e.g., security and account set-up, trade blotter monitoring, retention of TermSheets and Final Terms)
Participate in continuous project work involving process improvement, system implementation, new product or new market rollouts
Timely escalation of urgent issues to management
The role requires a wide variety of skills and strengths, including:
A strong understanding of GM products; Fixed Income Securities Derivatives, FX, and Structured Notes.
Knowledge of the front to back lifecycle of trades
Strong attention to detail and the ability to clearly communicate with others
Strong technical skills in Excel (VBA a plus)
Team player with the ability to work in a fast-paced environment
Ability to prioritize and manage different tasks under pressure
Requirements:
Undergraduate Degree
Obtain SIE and Series 7 within 6 months
Complete NFA Long Track Proficiency Exam
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
With respect to this position in our New York Office, the expected base salary ranges from $90,000 to $100,000. It is not typical for offers to be made at or near the top of the range. Salary offers are based on a wide range of factors including relevant skills, training, experience, education, and, where applicable, certifications obtained. Market and organizational factors are also considered. In addition to salary and a generous employee benefits package, successful candidates are eligible to receive a discretionary bonus.
*Employment eligibility to work with BBVA in the U.S. is required as the company will not pursue visa sponsorship for these positions
Desktop Support Engineer
Help Desk Analyst Job 16 miles from East Orange
Roles & Responsibilities:
Hands on working experience of L2 End User Computing/Desktop Support.
knowledge of Windows 7 & Windows 10/11 administration, Active Directory, Group Policies, Office/Microsoft 365.
L1 Administration of Windows Server 2012 & 2016
Operating systems installation, maintenance, imaging & security patching
Handling different types of printer related issues on day-to-day basis and installations of printers like Lexmark, Canon, HP, Zebra etc.
Install, configure, test, maintain, monitor, and troubleshoot end-user and network hardware, peripheral devices, printing/scanning devices, presentation equipment, software, and other products in order to deliver required desktop service levels.
Asset & inventory management
Resolving issues for different applications like (Microsoft applications, Skype for Business, Citrix, Office 365 etc.)
SLA Management, MIM, VIP User Support
Vendor Management
Ensure that incidents and requests are handled according to agreed procedures, policies and standards and enhance customer satisfaction by constantly elevating service delivery SLAs
Prepare daily, weekly, fortnightly and monthly MIS reports pertaining to EUC domain.
ITIL Foundation Certified and expertise in ITIL processes.
Application Support Specialist - Leading Multi-Strategy Hedge Fund - New York
Help Desk Analyst Job 16 miles from East Orange
My client, a top-tier multi-strategy hedge fund, is looking for an experienced Application Support Specialist to join their team in the New York office.
This role involves providing coverage and support for critical trading systems while addressing production issues. You will also play a key role in testing and implementing new technologies and methodologies within the fund.
The ideal candidate will have a minimum of 3 years of experience in application monitoring, alerting, and support, along with experience managing a workload orchestration platform (such as ActiveBatch, JAMS, or Autosys). Additionally, hands-on experience with AWS and/or Azure cloud platforms is preferred.
Proficiency in technologies like SQL Server, Docker, Kubernetes, and Terraform is highly advantageous.
My client is recognized for offering highly competitive compensation, including industry-leading bonuses. Employees also receive outstanding benefits, including free on-site breakfast and lunch, as well as private healthcare coverage for both you and your family.
To apply, click the link below or send your resume directly to *********************************.
IT Support Specialist
Help Desk Analyst Job 16 miles from East Orange
Dynamic litigation boutique in lower Manhattan specializing in commercial litigation and white collar defense seeks organized, personable, and enthusiastic leader with exceptional communication skills and significant expertise to provide technology support for the firm. Work alongside the firm's leadership and outside IT consultant to install and maintain office technology systems, develop and implement information security policies and procedures, research and deploy new software programs, and evaluate technology needs of the office. Provide technical support and analysis to attorney/paralegal teams during various stages of litigation matters.
This is a fully onsite role, requiring 5 days per week in office. The salary range for this role is $80,000 - $95,000, depending on experience.
Responsibilities include:
Responsible for the overall coordination of technology support and information security.
Proactively identifies potential improvements in technology and firm practices; evaluates hardware and software requirements for the office.
Helps develop and update practices and procedures relating to technology, including IT security policies and relevant employee policies.
Coordinates with senior management and outside vendors to research, test, deploy, document, and upgrade new and existing hardware and software; participates in floor support for major system changes.
Collaborate with existing outside IT consultants, as well as other technology vendors for resolution of technical issues related to desktops, laptops, phones, video-conference equipment, printers, network, systems, and/or related hardware problems.
Oversee all IT Security policies and functions; enforce firm policies; monitors information security; performs regular audits.
Develops a knowledge of Firm's total technology environment and the quality management of all processes and practices.
Performs and oversees installation and changes to office layout for PCs, software, printers, phones, and network components.
Develops an expert level of knowledge in the following areas:
Firm applications; including, but not limited to, electronic messaging, document management, financial systems, and practice support applications, i.e., Microsoft Office Suite, including, Word, Excel, PowerPoint; Caret Legal and One Place Solutions
Firm's remote access and mobile computing environment, including, but not limited to, internet access, VPN access, Mobile Device Management
Firm's phone, voice conferencing and video conferencing systems.
Provides training to staff on the firm's standard software programs as needed.
Qualifications:
At least 3 years' experience providing IT/Litigation support in a law firm setting
Knowledge of and experience in configuring, installing, and supporting the hardware and connectivity components of user laptops, workstations, and VoIP phones
Excellent troubleshooting skills related to desktop computer hardware and software, demonstrating the ability to quickly resolve moderately complex issues or suggest alternative solutions
Experience with desktop operating systems and office applications, specifically Windows 10and Office 365
Capable of lifting and moving equipment weighing as much as 50 lbs.
Ability to provide excellent service, understanding user needs and expectations
Ability to prioritize multiple concurrent projects in a deadline-driven environment
Ability to provide solutions and best practices for solving problems
Ability to process information with high levels of accuracy
Strong verbal and written communication skills
Ability to clearly deliver information to users of all technological levels
Benefits:
Pretax Medical / Dental / Vision / FSA after 30 days
401k with employer contribution after 1 year
Pretax Transit Chek
Desktop Support Consultant - Global asset management firm - NYC (on-site)
Help Desk Analyst Job 16 miles from East Orange
Early on in your desktop support career and ready for the next step?
You'd be joining a fast-paced global investment firm firm that's known to be one of the top alternative asset managers in the industry.
This opportunity is a great chance to join their lean desktop support team as a consultant and continue to learn and grow your skills through working directly on the trade floor to support end users on a daily basis. You'll provide on-site and remote technical support for hardware issues (computers, iphones, ipads, etc) and troubleshoot, repair and install operating systems for windows and the entire office 365 suite.
From a soft skills perspective, they're looking to onboard a consultant who's experienced working in high pressure environments like financial services companies or law firms. You should have a real passion to learn and grow, and demonstrate the value you can add to the team on a daily basis which will allow you to work your way up the ladder.
This is a consultant role where you're provided the chance to work in one of the most reputable investment firms fully on-site, 5x per week. The ideal candidate for the role will have anywhere between 2-5 years experience and will be provided training directly from their VP of Technology. The role offers healthcare benefits, 401k, and up to $45/hr on W2.
Ready to take the next step in your career and join a lean, prestigious desktop support team with one of the most reputable investment firms in the industry? Apply today.
*no up-to-date resume required*
Infrastructure Technician
Help Desk Analyst Job 20 miles from East Orange
A well-established and highly regarded engineering firm is looking for an experienced Senior CAD/Civil 3D Professional to join their growing team. This company provides top-tier construction management, engineering, and design solutions for both public and private sector clients. With a strong reputation for delivering innovative and high-quality projects, they offer an excellent opportunity for professionals looking to advance their careers.
Position Overview:
The Senior CAD/Civil 3D Professional will play a key role in creating and managing CAD drawings and Civil 3D models for infrastructure projects. This position involves collaborating with project managers and designers, ensuring high-quality deliverables, developing CAD standards, and mentoring junior staff.
Key Responsibilities:
Develop and maintain CAD drawings and Civil 3D models for infrastructure projects.
Standardize and optimize CAD workflows, templates, and best practices.
Review project inputs, ensuring accuracy and quality in all deliverables.
Provide technical leadership and mentorship to junior team members in AutoCAD and Civil 3D.
Conduct site visits, collect field data, and support project documentation efforts.
Qualifications:
Associate's degree in engineering, architecture, or drafting.
7+ years of experience in Civil/Site Engineering with expertise in AutoCAD Civil 3D.
Strong experience in preparing roadway, highway, bridge, or infrastructure plans.
Exceptional attention to detail and ability to meet project deadlines.
MicroStation experience is a plus.
Proven ability to coordinate with multidisciplinary teams.
This is an outstanding opportunity to join a respected firm and take on a leadership role within a dynamic team. If you're a skilled CAD professional looking for your next challenge, apply today!
Center-Based BCBA
Help Desk Analyst Job 18 miles from East Orange
Grow your career with the industry leader in behavioral health - Proud Moments ABA.
Proud Moments ABA provides the gold standard of Applied Behavior Analysis (ABA) services for children on the autism spectrum from birth to age 21. As a BCBA, you will combine your knowledge and experience with our innovative treatment techniques to change our clients' lives. Our clinical support team makes sure you are able to focus on providing excellent clinical services to our learners and not administrative work.
We are actively seeking Board Certified Behavior Analysts (BCBA's) to join our team as full-time or part-time clinical experts.
As a Proud Moments BCBA, you'll enjoy professional respect, recognition, and rewards:
Competitive compensation + robust/achievable quarterly bonus program
Meaningful work-life balance with flexible working schedules (full or part-time)
Multi-tiered clinical team; both at the local and regional level designed to ensure you feel supported in your day to day
Advanced, easy-to-use tools that simplify data collection and charting
The best of both worlds - the resources of a large organization combined with the collegiality and support of the local care team
Enhanced Behavior Technician onboarding/training, to support continuity in services for our learners
Continuous professional development through our free monthly CEU accredited courses and over 200 hours of archived CEUs available
Comprehensive benefits package for full-time employees, including:
PTO/flexible holidays
Medical, dental and vision coverage
401K retirement savings program
Employee Assistance Programs
Responsibilities:
As a Proud Moments BCBA, you'll be challenged to realize your professional potential. Key responsibilities as a BCBA include:
Utilize your expertise to develop and supervise the implementation of targeted interventions that change the lives of children with autism
Share in the achievements of your clients as they develop positive behaviors and learn new skills
Provide caring support during family conversations to ensure parents fully understand assessment results and treatment recommendations
Advocate for your clients by monitoring for potential issues and communicating concerns
Share your knowledge and experience through direct supervision, support, training, and orientation of our growing team of behavioral technicians
Physically keep up with clients as they move about the session area(s). This will require many physical activities including, but not limited to, standing, sitting, bending, lifting 25+ pounds, running, squatting, kneeling, and generally keeping pace with children from 2-15 years old
Qualifications:
As an ideal BCBA candidate, you bring to Proud Moments ABA the following qualifications:
Master's degree in behavioral analysis, education, psychology, or a related field
Current BCBA license (depending on state) or sitting for your exam in the next 3 months- students are welcome!
Demonstrated skills implementing applied behavioral analysis (ABA) with children with Autism Spectrum Disorder or related disorders
Ability to administer and interpret a variety of clinical assessments
Excellent clinical competence and judgment
Commitment to handling confidential information responsibly
Exceptional communication, problem-solving, organizational and project management skills while working in a fast-paced environment
#BCBA
Proud Moments ABA provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, veteran status, sex, national origin, age, disability or genetics. In addition to federal law requirements, Proud Moments ABA complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
.Net Application Support Sr Analyst
Help Desk Analyst Job 8 miles from East Orange
Job Title: .Net Application Support Sr Analyst
Mandatory Skills : .Net Framework, Angular, AppDynamics, AS/400, Asp.net, AWS DevOps Services, Azure Cosmos DB, Azure DevOps, Bash/Shell scripting, BMC Control-M, BMC Helix ITSM,
We are seeking a highly motivated candidate to provide application support to Client Investment Bankers providing tailored support for all BCMA applications The candidate will also be focused on driving efficiency across all initiatives to elevate the Banker experience
The candidate will work closely with colleagues in other regions to ensure successful operation as a global team using a follow the sun service model
Key Responsibilities
Provide best in class application support to a geographically diverse user base
Communicate clearly and concisely executive presence for dealing with internal senior management as well as end user empathy to resolve issues and queries in a timely fashion
Strong process awareness and ability to manage incidents problems and end user escalations
Prioritize criticality of the requests within the shift ensuring important requests are given due priority
Liaise with partner support teams for request processing and escalations
Collaborate effectively with colleagues globally sharing information and knowledge effectively
Strong leadership skills and ability to mobilize and influence teams both internal and external that are not in direct reporting line
Fully understand and comply with all audits regulatory and compliance directives
Knowledge Experience
Must have 8 10 years of experience in analysis or supporting Enterprise Applications
Experience in e Trading Client Services or associated Operations group in a high availability mission critical environment
Demonstrated ability to learn new business concepts quickly
Demonstrated ability to succinctly summarize issues communicate to senior business stakeholders and Sales team
Demonstrated ability to monitor analyze and debug issues in a fast-paced mission critical production environment
Demonstrated ability to query SQL NoSQL database comprehend XML JSON formats to perform L3 level analysis of production issues
Demonstrated ability to work off application logs independently
Competencies
Excellent verbal written and interpersonal communication skills
Ability to think clearly analyze and resolve problems with good judgment
Ability to work at strategic and tactical operational levels
Desktop Engineer
Help Desk Analyst Job 16 miles from East Orange
We are a specialized technology staffing agency supporting professional and financial services companies. Why do we stand out in technology staffing? We listen and act as advisors for our candidates on how they can best add value, find interesting projects, and pave a path for career advancement. We advocate for best pay, diversity in tech, and best job-fit for every candidate we place.
Our client, an investment firm, is seeking a Desktop Engineer to join their team in New York, NY!
Responsibilities
Provide high-level support for mobile device management (MDM) and desktop environments.
Oversee system maintenance, upgrades, and policy management to ensure seamless operations.
Manage and troubleshoot mobile devices, desktops, and laptops across the firm.
Work with global teams to ensure alignment on system configurations and best practices.
Support security, access management, and software deployments while ensuring compliance with company policies.
Monitor industry developments and recommend technology improvements to enhance efficiency.
Maintain detailed documentation and track activities using ServiceNow.
Participate in an on-call rotation to provide after-hours support as needed.
Qualifications
6+ years of experience in a similar desktop engineering or IT support role, ideally within an enterprise or professional services environment.
MDM expertise at a Tier 3 level, with a strong focus on Microsoft Intune and/or Ivanti MobileIron.
Experience with system upgrades, access management, and security protocols.
Strong networking knowledge (DHCP, DNS) and ability to troubleshoot issues efficiently.
Excellent communication skills-this is a front-office, client-facing role.
Desktop Support Specialist
Help Desk Analyst Job 16 miles from East Orange
Hands on knowledge on Windows OS imaging, installation and configuration
Has good Knowledge on Handling Exchange Online, Office 365 Administration and Office 365 Pro plus related issues.
Support Skype for Business Operational issues such as Install/Uninstall, Configuration, Deployment failure related issues
Help on SharePoint Templates, Site Creations, Access related issues, Technical support to sites that are migrated/created for storing file share contents
Support all the One Drive Access, Storage related issues.
Coordinate and Support on Win 10 Automated Deployments, Ensure deployments run successfully, remediate Failed Deployments, Deploy the image through USB drives.
Handle the Hardware/Software requests from the dedicated locations.
Has good knowledge on Intune/Mobile Device Management, enrolling Byod devices. Should have managed Android/iOS device management.
Provide Support for roaming users to seamlessly connect from any location within the constraints of all applicable security requirements.
Handle Secure Wipe, Asset Disposal as per agreed process
Should have good understanding of IT Service Management Processes.
Basic understanding on SCCM activities
Good understanding on group policy and active directory
Should provide break fix support wherever necessary.
Maintain Asset Inventory of existing devices and buffer stock if any.
Provide support for Network/Storage/Server related activities on the site wherever required.
Has good understanding of Service now
Skill sets: Certifications: Must Have:
1) CompTia A+ Certification- Foundational certification that covers essential IT skills across Hardware,Software,Networking and Security
2) HDI Desktop Support Technician: Certification for providing Desktop Support and Customer Service.
3) Microsoft Certified: Modern Desktop Administrator Associate: Certification to manage and deploy Windows 10 and Windows 11 desktops and devices in an enterprise environment1
Information Technology Field Technician
Help Desk Analyst Job 16 miles from East Orange
US citizens and Green Card Holders and those authorized to work in the US are encouraged to apply. We are unable to sponsor
Must have: Spanish is hugely required
Need to understand networking, router, switch etc.
Level 1 support like, fixing a printer, ticket label printer, upload software etc.
Role: IT Retail Field Tech
Location: Brooklyn, New York (On Site)
Duration: Direct Hire
Job Description:
· Provide first point of contact for support issues at all stores.
· Able to travel daily between stores.
· Elevate complex issues/problems to appropriate team members
· Troubleshoot and correct problems on site
· Perform scheduled hardware and/or software installations.
· Assist stores with:
o Desktop applications, maintenance, and troubleshooting.
o Network Equipment installation and troubleshooting (routers, switches, access points)
o Software installation and troubleshooting (SAP application, MS Office, Up-shop scale system, Windows etc.
o Configure and/or troubleshoot Zebra handhelds, network and label printers.
· Work to gather information, or resolve issue independently or collaboratively
· Quickly learn and retain relevant system knowledge
· Support stores during Go live opening week.
· Respond to customer inquiries and problem solving in a professional and effective manner
· Provide feedback to manager regarding service failures or customer concerns
A reasonable, good faith estimate of the $45k/Annum to $55k/Annum with Benefits for this position.
Information Technology Professional
Help Desk Analyst Job 15 miles from East Orange
To be eligible to enlist in the U.S. Navy, candidates must be between the ages of 18-34
At any given moment, hundreds of complex networked computer systems are operating in tandem to keep ships and submarines operating at their best. The specialized training youll receive in this field will pave the way to careers in IT and network support, computer programming, web development and information security.
SOFTWARE ENGINEERING JOBS IN THE NAVY INFORMATION
SYSTEMS TECHNICIAN
When a network goes down, vital information may be lost, from global satellite data to special intelligence communications. Thats why its critical that trained Information Systems Technicians are on board to make sure networks and related systems are designed and operated properly and errors are fixed without any interruption to the mission.
CRYPTOLOGIC TECHNICIAN NETWORKS
As a Cryptologic Technician Networks, you fight in the battlespace of the future. Use state-of- the-art technology to perform offensive and defensive cyber operations, investigating and tracking enemies while also protecting our networks from attacks. As an expert in communication defense and forensics, youll be expected to rise to the ever-evolving challenge of maintaining cybersecurity.
INTELLIGENCE SPECIALIST
Collect intel on everythingdata on foreign cultures, enemy movements, current weather forecasts, etc. Then, use it to create cohesive intelligence briefings for high-ranking Navy officials. Your deep understanding of global culture and battlespaces makes you a critical component of mission readiness. Solid intel isnt easy to come by, but as an IS, you can save lives by helping us stay ready for anything.
PAY AND BENEFITS
From the day you start, youll receive:
Competitive salary
Potential to earn a bonus upon enlistment
Free health insurance
Free housing
A retirement plan
Paid training
College credit
EDUCATION OPPORTUNITIES
Navy College Program and Tuition Assistance
Post-9/11 GI Bill, up to 100% tuition
Professional credentials and certifications
College credit hours toward a bachelors or associate degree through the American Council on Education
QUALIFICATIONS AND REQUIREMENTS
U.S. citizen or equivalent
High school graduate or equivalent
17 years of age or older
General qualifications may vary depending upon whether youre currently serving, whether youve served before or whether youve never served before.
WORK ENVIRONMENT
These roles perform a variety of duties worldwide, at numerous overseas and stateside shore commands, aboard surface ships, aircraft and submarines. They generally divide time between assignments ashore and afloat.
PART-TIME OPPORTUNITIES
Serving part-time as a Navy Reserve Sailor, your duties will be carried out during your scheduled drilling and training periods. During monthly drilling, Sailors in the Navy Reserve typically work at a location close to their homes.
Take a moment to learn more about the general roles and responsibilities of Navy Reserve Sailors.
RequiredPreferredJob Industries
Government & Military
Information Technology Specialist
Help Desk Analyst Job 3 miles from East Orange
Candidate will support power plants in the New Jersey area, as well as work with the home office in Houston to help support the facilities.
Duties include but are not limited to:
· IT infrastructure support including network, server, and workstation for the business side of power plants
· Troubleshoot and configure networking equipment including Cisco and Fortinet
· Configure and support VMware
· Troubleshoot, configure, and support Windows servers within the virtual environment
· Troubleshoot, configure, and support Windows workstations of desktops and laptops with special focus on the clients using them
· Application support on end user machines. (PI, GADS, CEMS, etc.)
· Maintaining backups for multiple facilities
· Maintain patching schedules for all equipment
· Propose new IT infrastructure projects for plant management
· Perform any other IT duties as instructed by supervisor
At least 3 years' experience in IT support required; 1 year in a plant. Previous use of ConnectWise manage and automate a plus.
Application Support Analyst (Onsite)
Help Desk Analyst Job 14 miles from East Orange
Who we are:
Octapharma USA, an American subsidiary of Octapharma AG, is located in Paramus, New Jersey. Octapharma is one of the largest human protein product manufacturers in the world. Family-owned since being established in 1983, Octapharma is a global healthcare company headquartered in Lachen, Switzerland. Our products are available in 118 countries and reach hundreds of thousands of patients every year.
We are an entrepreneurial company with a high-energy, fast-paced work environment. Our focus is on delivering lifesaving products to patients who rely on our therapies to treat rare diseases and other bleeding and immune disorders. Here, every employee, no matter the department or role, is highly valued and an integral part of our success, which has resulted in year-over-year growth and expansion. The power of our combined efforts and commitment as a team is what makes this all possible.
By truly listening and responding to one another, we work together to reach a common goal and create an environment that inspires excellence. When you walk in our doors each day, you'll be among a friendly group of people who respect your strengths, appreciate your interests, and support your success. We are a family. And we have our long-term employees to show for our wonderful culture and environment.
Position Summary:
Octapharma USA is searching for an Application Support Analyst to join our team. The Application Support Analyst supports the commercial business team by providing operational ownership, utilization, and training of key technology platforms such as CRM, reporting, and analysis systems. The Application Support Analyst also helps drive strategic and effective business decisions through creating data analysis, internal reports, presentations, data models, statistical analysis, and works with shareholders in providing them with trends and insights that aide business decisions.
Requirements:
Ability to be onsite in Paramus, NJ HQ daily
1-3 years of professional experience as Technology Analyst
Knowledge of Life Sciences industry and experience working with field sales team a plus
Very strong numerical and analytical skills with strong attention to detail
Ability to be flexible, set priorities and meet deadlines in a changing environment
Effective decision making and critical thinking skills for problem identification and solution recommendation
BS/BA or higher in technology or quantitative/statistical field (data management)
Superior Microsoft Excel skills
Experience with administration or support of Salesforce and or Veeva CRM platforms
Experience with data visualization tools such as Qilksense, Tableau, or PowerBI (or similar tools)
Ability to work independently and as part of a team while demonstrating initiative and using good business judgement
Octapharma USA is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, or protected veteran status and will not be discriminated against on the basis of disability.
We commit to an inclusive recruitment process and equality of opportunity for all our job applicants.
At Octapharma USA, we strive to exemplify diversity through our employees, recruitment efforts, and the communities we serve. While promoting equity among our employees and colleagues, we encourage open dialogue with respect for each other's point of view. In an inclusive culture, we can foster a sense of belonging. Diversity, equity, inclusivity and belonging are essential for the success of Octapharma USA.
While Octapharma USA does not require a vaccination for COVID-19 or proof of a recent negative test result for COVID-19 at this time, employees working in customer facing roles must adhere to and comply with customers' (such as hospitals, physician offices, etc.) credentialing guidelines, which may require vaccination. As required by applicable law, Octapharma USA will consider requests for reasonable accommodation for those unable to be vaccinated. This requirement is subject to applicable state and local laws and may not be applicable to employees working in certain jurisdictions.
Octapharma USA Compensation and Benefit Summary:
The pay range for this position at commencement of employment is expected to be between $65,000 to $95,000; however, unexpected, and necessary adjustments or increases may result from Company annual salary increases, if applicable, and or fluctuations in the job market necessitating adjustments to pay ranges. Further, final pay determinations will depend on various factors, including, but not limited to geographical location, experience level, knowledge, skills and abilities. The total compensation package for this position may also include other elements, including a full range of medical, financial, and/or other benefits (including 401(k) eligibility and paid time off benefits, including parental leave), dependent on the position offered. Details of participation in these benefit plans will be provided if an employee receives an offer of employment. If hired, employee will be in an “at-will position” and the Company reserves the right to modify base salary (as well any other discretionary payment or compensation program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Employees may be eligible to participate in Company employee benefit programs such as health insurance, flexible spending account, paid time off, and disability plan in accordance with the terms of the applicable plans. For additional general information on the company benefits, please go to Employee Benefits.
Important notice to Employment Agencies - Please Read Carefully
Octapharma USA, Inc. does not accept unsolicited assistance from agencies for employment opportunities. All CVs / resumes submitted by search firms to any employee at our company without a valid written search agreement in place for this position will be deemed the sole property of our company. No fee will be paid in the event a candidate is hired by our company as a result of an agency referral where no pre-existing agreement is in place. Where agency agreements are in place, introductions are position specific. Please, no phone calls or emails.
Jr Workplace Support Specialist (Mailroom)
Help Desk Analyst Job 16 miles from East Orange
New York. NY ( *Local candidate only)
$22-26hr (Weekly pay + Medical Benefits)
Long term Ongoing contract- no end date (Based on performance)
Full- time M-F (8:30am- 5:30pm)
Our client is passionate about building software that solves problems. They partner with the most important institutions in the world to transform how they use data and technology. Their software has been used to stop terrorist attacks, discover new medicines, gain an edge in global financial markets, and more. They are a public American company that specializes in software platforms for big data analytics. The company facilitates machine-assisted and human-driven data analysis
**This role offers excellent job growth opportunity. Great perks; breakfast, lunch, dinner and in office snacks daily!
Core Responsibilities
Sort mail, such as returned letters, adjustments, bills, orders and payments; Dispose of junk mail
Utilize mail and package delivery system to log all incoming mail.
Resolve issues with incorrect, returned mail
Process outgoing shipments (Fed-Ex, UPS, DHL and USPS); Weigh mail to determine correct postage
Receive outgoing packages, mail and apply correct postage; Arrange for pickup of outgoing mail
Triage all incoming work order tickets from CMMS systems and assign to correct delegate.
Ability to handle light office tasks such as photocopying and printing.
Regularly communicate with vendors such as property management and parking services to process waivers for employees for building related services.
Handles ordering and inventory control for technology, shipping, and office related supplies.
Replenish PPE, First Aid, and all office supplies with scheduled cadences at designated stations throughout office.
Completes inspections and audits of janitorial team procedures; provides feedback to vendor on areas to improve.
Support for setups of onsite meetings, events, and leadership visits.
Support other tasks related to success of mission critical work for business.
Attention to detail with a discerning eye for excellence.
Excellent communication, interpersonal, organizational, analytical and problem-solving skills. A focus on effective teamwork, with the capability to thrive in an autonomous environment.
Willingness and ability to be on-call to address critical incidents as and when they arise. #gowhereyoureneededmost
What We Require
1+ years' experience supporting facilities, hospitality or mailroom/processing shipments and mail
Experience working with FedEx, UPS, DHL and USPS pick up/delivery policies - either personally or work experience.
Able to weigh mail (Work with incoming mail) and also to determine correct postage.
Must be comfortable wearing multiple hats; interested in supporting events as needed(setting up chairs et) ordering inventory for office related supplies etc
Able to learn ticketing systems to track work orders (CMMS ticketing/work order systems)
Some understanding of handling work orders that come through in ticketing systems- ex employee needing to something shipped etc.
Must have worked in a role that required knowing how to priories
Must be very organized ( to do list etc) to complete tickets and urgent matters before end of the day
Requires a “can do” and “get it done personally”; not putting things off
Must be able to lift up to 50 lbs. and climb up to 10 ft. ladders.
Ability to perform on call duties and overtime as required.
Able to support other office duties/teams and comfortable supporting other tasks on occasion.
Must pass standard background check
SAP S/4 HANA Change Management & End User Support Lead
Help Desk Analyst Job 9 miles from East Orange
Lead the organizational change management efforts, ensuring smooth user adoption of the SAP S/4 HANA system. This includes managing training, support, communication, and post-go-live user assistance.
Experience:
5-7 years in SAP change management and end-user support, with a strong background in SAP S/4 HANA or similar enterprise systems.
Key Skills: Strong leadership, communication, and training skills with a focus on user adoption and support.
Application Technician - Innovation
Help Desk Analyst Job 12 miles from East Orange
Kerry is the world's leading taste and nutrition company for the food, beverage and pharmaceutical industries. Every day we partner with customers to create healthier, tastier and more sustainable products that are consumed by billions of people across the world. Our vision is to be our customers' most valued partner, creating a world of sustainable nutrition. A career with Kerry offers you an opportunity to shape the future of food while providing you opportunities to explore and grow in a truly global environment.
About the role
Working with the Innovation Flavourists and Flavour Technologists, you will be responsible for conducting validation and optimization of Taste Technologies that are focused but not limited to Savoury categories via testing in various model and finished applications. You will also work closely with the various application teams understanding their application recipes and ingredients for the assessment of Taste technologies. All development work will deliver in terms of Taste and performance in alignment with the Global Taste Innovation Platform priorities and expectations.
Key responsibilities
• Assist Innovation Flavourists and Flavour Technologist creating value added Taste products with a point of difference by utilizing innovative technologies and differentiating Taste raw materials.
• Assist Flavour Technologist creating model system applications by simplifying commercial finished application recipes whilst keeping the functionality and performance of the recipes.
• Based on the technology assessments in model system applications, further assess new flavour ingredients and technologies in finished applications.
• Ensures that ingredient and technology functionalities and their unique ratios in the finished applications meet market technology needs and business goals.
• Be able to communicate and explain experiment results to technical audience via application demo presentations.
• Collaborate with cross functional teams including Global Taste Innovation, Regional Flavourist and EUMs, and Sensory.
• Organize and prepare application samples for the tasting sessions for both lab evaluations and sensory panels.
• Organize and maintain ingredients and raw materials used in application recipes.
• Maintain lab consumables and equipment in safe and hygienic storage.
• Preparation and shipment of R&D sample requests keeping internal/external customer informed of delivery times and updates.
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Qualifications and skills
• Food Science, Chemistry, or Culinary Degree / Bachelor or Masters
• 1-3 years work experience in a New Product Development environment
• Demonstrates creativity, practical skills & enjoyment of cooking foods
• Excellent oral, written communication and ICT skills, with ability to present technical findings
• Ability to manage and develop projects
• Time keeping and workload management
• Self-Starter and ability to work on own initiative.
The typical hiring range for this role is $41,446 to $60,768 annually and is based on several factors including but not limited to education, work experience, certifications, location, etc. In addition to your pay, Kerry offers benefits such as a comprehensive benefits package, incentive and recognition programs, equity stock purchase and retirement contribution (all benefits and incentives are subject to eligibility requirements.
Kerry is an equal opportunity employer. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age disability, protected veteran status or other characteristics protected by law. Kerry will only employ those who are legally authorized to work in the United States for this opening. Any offer of employment is conditional upon the successful completion of a background investigation and drug screen. Additional information can be found at: Know Your Rights: Workplace Discrimination is Illegal (dol.gov).
Product Support Specialist - WFH & Make your Own Schedule
Help Desk Analyst Job 9 miles from East Orange
Gig Description
GigCX Marketplace is partnering with Teleperformance TurboTax, to help millions of people file their taxes smarter each year. A big part of our success comes from our customers' positive experiences with our dynamic product experts. As the voice of our company, the product expert must possess excellent written and verbal communication skills, a desire to learn, and enthusiasm for delighting customers.
****Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program****
Experience/Skills
TEAM / LEADERSHIP SKILLS:
You demonstrate a sincere desire for a quality customer experience
You have a team player attitude
You promote a positive work environment
You thrive in a fast-paced environment and handle change well
You have a collaborative approach to problem solving and like sharing feedback
You understand the value of your individual impact on the team and company's success
TECHNICAL / FUNCTIONAL SKILLS:
You have excellent written and verbal communication skills with ability to effortlessly display empathy with customers over the phone
Computer skills: You exhibit an intermediate level of knowledge in the relevant operating systems and software environment
You have experience with software troubleshooting abilities
You know how to modify your communication style to meet customer needs and tone
You possess customer service skills
You are able to simplify and communicate complex ideas to customers
You have the ability to diffuse situations with angry customers
You are comfortable in a training environment that includes watching self-paced training module videos
You are committed to staying up-to-date on changes to the product and changes that occur within tax season to be knowledgeable for our customers via product alerts
You are willing to step-in as needed including answering questions from customers via chat
ANALYTICAL SKILLS:
You are able to research, analyze and determine an appropriate course of action in a variety of situations
You can solve complex problems while exercising good judgment
You have critical thinking and problem solving skills
ORGANIZATIONAL SKILLS:
You demonstrate initiative and the ability to multitask.
You work well under pressure of meeting team productivity goals.
Successful candidates must be willing to meet service level and contact per hour commitments.
You understand and accept schedule adherence in a call center environment
You have excellent time management skills and understand the value of circling back with a customer even just to let them know you are still looking into their issue
KNOWLEDGE / BACKGROUND EXPERIENCE:
You are a High School graduate
Preferably, you have basic knowledge of tax laws and tax concepts
Preferably, you have experience providing support in a call center environment and are comfortable using chat if necessary
BEHAVIORAL COMPETENCIES
You have the ability to adhere to work schedules, as well as the flexibility to work extra shifts when needed.
You are comfortable being on camera with your customers and understand the value of humanizing the interaction
You make customers and their needs a primary focus of your actions; developing and sustaining productive customer relationships
You demonstrate a positive/understanding attitude in the face of difficult or challenging customer interactions
You possess active listening skills and know how to ask probing questions to arrive at answers quicker
Operating Hours
Operating Hours: 8am to midnight EST ; Monday to Sunday
Required Minimum Hours: 30 hours per week
Peak Period:
April 9th , 10th, 11th, 12th, 13th, 14th: 8am-midnight EST/EDT
April 15, 2025: 8am-3am EST/EDT
$5 Turbo Bonus Boost per hour.
Applicable to all hours worked from April 9th to 15th.
Service Providers (SPs) must meet the required minimum of 30 hours per week.
Schedule yourself and work a minimum of 8 hours each day on April 13th, 14th, 15th
*These times may be revised periodically based on business needs
MINIMUM HOURS TO BE WORKED EACH WEEK
You must work a minimum of 30 hours each week on all schedules
Mandatory Requirements
Must reside in the USA
Must have passed background check and pass tech check in order to attend certification.
Must be on camera during certification.
Program will run from Jan 13th, 2025 to April 15th, 2025. Preference will be given to Service Providers (SP) who can commit and work all 14 weeks of the program.
Service Provider (SP) must have the following Hardware Requirements.
Windows Computer (Mac and Chromebooks are not permitted)
Windows 10 or 11
AMD or Intel Core Series (I3-I9)
At least 8gb of RAM
Webcam
Wired Mouse
USB Headset
Wired Internet Connection
Conflict of Interest
Cannot hold Gigs with Column Tax or any Intuit Vendors
Training Information
Duration
20 Hours
Price
$79.99 USD
Course Details