Part-Time Store Cashier/Stocker
Head Cashier Job 103 miles from Falls
Enhance the ALDI customer shopping experience in a collaborative team environment as an ALDI Cashier or Stocker. As a member of our team, you'll be operating the registers or other machinery, stocking our shelves, keeping our stores looking their best, and serving our customers. Start a job that offers up something new each day.
Position Type: Part-Time
Average Hours: Fewer than 30 hours per week
Starting Wage: $18.50 per hour
Wage Increases: Year 2 - $19.00 | Year 3 - $19.50 | Year 4 - $19.50 | Year 5 - $20.50
Duties and Responsibilities:
Must be able to perform duties with or without reasonable accommodation.
* Collaborates with team members and communicates relevant information to direct leader
* Upholds the security and confidentiality of documents and data within area of responsibility
* Other duties as assigned
Cashier Responsibilities:
* Processes customer purchases, performs general cleaning duties, stocks shelves and merchandise displays neatly
* Provides exceptional customer service, assisting customers with their shopping experience
* Provides feedback to management on all products, inventory losses, scanning errors, and general issues
* Participates in taking store inventory counts according to guidelines and monitoring inventory for accuracy
* Adheres to cash policies and procedures to minimize losses
Stocker Responsibilities:
* Stocks shelves and rotates product properly to guarantee fresh product is available for the customer
* Follows merchandising planograms to create excellently merchandised displays
* Organizes new inventory, removes and breaks down empty boxes
* Operates machinery and follows all safety procedures
Physical Demands:
* Regularly required to sit, stand, bend, reach, push, pull, lift, carry, and walk about the store
* Stocker: Ability to stock merchandise from store receiving to shelving; ability to place product, weighing up to 45 pounds, on shelving at various heights
Qualifications:
* You must be 18 years of age or older
* Ability to provide prompt and courteous customer service
* Ability to perform general cleaning duties to company standards
* Ability to interpret and apply company policies and procedures
* Excellent verbal communication skills
* Ability to work both independently and within a team environment
* Effective time management
* Knowledge of products and services of the company
* Cashier: Ability to operate a cash register efficiently and accurately
* Cashier: Comply with state and local requirements for handling and selling alcoholic beverages
* Stocker: Ability to operate equipment safely and properly, including electric/manual hand jack, floor scrubber, and cardboard baler
* Stocker: ALDI Stockers must have morning availability to accommodate store operational responsibilities and be available to work morning shifts with start times as early as 5:00 a.m.
Education and Experience:
* High School Diploma or equivalent preferred
* Prior work experience in a retail environment preferred
* A combination of education and experience providing equivalent knowledge
ALDI offers competitive wages and benefits, including:
* 401(k) Plan
* Company 401(k) Matching Contributions
* Employee Assistance Program (EAP)
* PerkSpot National Discount Program
In addition, eligible employees are offered:
* Medical, Prescription, Dental & Vision Insurance
* Generous Vacation Time & 7 Paid Holidays
* Up to 6 Weeks Paid Parental Leave at 100% of pay
* Up to 2 Weeks Paid Caregiver Leave at 100% of pay
* Short and Long-Term Disability Insurance
* Life, Dependent Life and AD&D Insurance
* Voluntary Term Life Insurance
Click here to learn more about the benefits ALDI has to offer
ALDI is committed to equal opportunity for all employees and applicants. As a proud Equal Opportunity Employer (EOE), we do not discriminate based on race, color, national origin, ancestry, citizenship status, religion, sex, sexual stereotyping, sexual orientation, gender, gender identity, gender expression, age, marital status, mental or physical disability, medical condition, genetic information, military or veteran status, pregnancy (which includes pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), or any other protected characteristic. Employment may be contingent upon ALDI's receipt of an acceptable and job-related drug test, motor vehicle report, and/or reference check, as applicable and permissible by law.
Front End Associate
Head Cashier Job 100 miles from Falls
Company DescriptionJobs for Humanity is partnering with Wegmans Food Markets to build an inclusive and just employment ecosystem. Therefore, we prioritize individuals coming from the following communities: Refugee, Neurodivergent, Single Parent, Blind or Low Vision, Deaf or Hard of Hearing, Black, Hispanic, Asian, Military Veterans, the Elderly, the LGBTQ, and Justice Impacted individuals. This position is open to candidates who reside in and have the legal right to work in the country where the job is located.
Company Name: Wegmans Food Markets
Job DescriptionSchedule: Part time
Availability: Morning, Afternoon, Evening (Includes Weekends).
Age Requirement: Must be 18 years or older
Location: Yardley, PA
Address: 930 Stony Hill Road
Pay: $15.50 / hour
Job Posting: 12/08/2023
Job Posting End: 01/07/2024
Job ID:R0194631
Join our team at the new Yardley, Pennsylvania store! Opening early 2024! Paid training starting immediately!
At Wegmans, our commitment to customers is simple:
Every Day You Get our Best.
Customers tell us they choose Wegmans for the helpful people in our stores, help with delicious meals, and the freshest ingredients possible. As a member of our Front-End Team, you can enjoy the work you do in one of the following roles: Cashier, E-Commerce Store Shopper, Lot Attendant (Helping Hands), Maintenance and Service Desk! If you love working with others in a fast-paced & dynamic environment, are passionate about food and trying new things, and would love to make a difference in a customer's shopping experience, Wegmans is the place for you!
What will I do?
Exhibit enthusiasm in the exceptional products we offer
Demonstrate your passion for food and share that knowledge with customers
Make a difference in a customer's day and the reason they return to our store
Become part of an energetic team where you can Do What You Love every day
At Wegmans, we've long believed we can achieve our goals only if we first fulfill the needs of our people. Putting our people first and offering competitive pay and a variety of benefits & perks is just the start of what it means to work at Wegmans.
Whether through premium pay for working on Sundays or holidays, offering industry-leading health care coverage and wellness programs to support physical, financial, and emotional well-being, or paid time off (PTO) to help you balance work and life, we've got something for everyone.
And because we care about the wellbeing and success of every person, we recognize each person has their own unique scheduling needs. We're proud to offer flexibility in scheduling so our employees can prioritize what is most important to them. Our large, high-volume stores and 24x7 operations allow for personalized schedules that balance an employee's individual needs with the needs of our business and each department.
Comprehensive benefits*
Paid time off (PTO) to help you balance your personal and work life
Higher premium pay rates for working Sundays or on a recognized holiday
Health care benefits that provide a high level of coverage at a low cost to you
Retirement plan with both a profit-sharing and 401(k) match
A generous scholarship program to help employees meet their educational goals
LiveWell Employee & Family program to support your emotional, work-life and financial wellness
Exclusive discounts on electronics, entertainment, gym memberships, travel and more!
And more!
***Certain eligibility requirements must be satisfied and offerings may differ based upon area or the company and/or position.
For 25 years in a row, our employees have put us on the FORTUNE magazine's list of the 100 Best Companies to Work For . Discover what it means to work for a family-owned, mission-driven, values-based company that believes in caring, respect, empowerment, high standards and making a difference in the community. Because with a family-like atmosphere of shared support, leaders who have your best interest at heart and growth as part of everything we do, Wegmans is the place for you to do what you love-and love what you do.
Customer Service Associate
Head Cashier Job 108 miles from Falls
Artech is the 10th Largest IT Staffing Company in the US, according to Staffing Industry Analysts' 2012 annual report. Artech provides technical expertise to fill gaps in clients' immediate skill-sets availability, deliver emerging technology skill-sets, refresh existing skill base, allow for flexibility in project planning and execution phases, and provide budgeting/financial flexibility by offering contingent labor as a variable cost.
Job Description:
Job Title: Customer Service Associate
Location: Philadelphia, PA
Duration: 6 months
Daily responsibilities
Heavy customer/employee contact via the telephone, fielding incoming calls, and resolving and tracking benefit issues.
Performs daily administration activities, specialized benefit functions and assists with projects within the Employee BenefitsDepartment.
Updates record-keeping systems for new hires and new enrollments, termination of benefits, life/work status events, etc.
Works in close collaboration with Supervisor, Manager, Client Relationship Coordinators, HR, business unit staff and other team members to successfully serve clients. Supervisor, Manager, and LOB clients determine key evaluation of success and Performance.
Provides "World Class " customer service to employees of ARAMARK Domestic Food, Hospitality and Facility Services as appropriate through heavy telephone interactions.
Acts as first point of contact for employees in the administration of their Health &
Welfare and Retirement Benefit Plans.
Resolves inbound customer inquiries and concerns while maintaining the highest standards for customer service.
Ensures customers' calls are answered with minimal wait time and with the highest level of professionalism.
Accurately and consistently documents telephone call activity using the Benefits Call Tracking System.
Provides life/work event counseling, benefit information and resolution of problems for employees of ARAMARK Domestic Food,Hospitality and Facility Services.
Responsible for the daily administration and processing of benefit enrollments and life/work status changes.
Assists with incoming, outgoing and returned mail; handles mail distribution to HR personnel and redirects misdirected mail.
Assist with incoming and outgoing fax transmittals and distribution of work assignments to Benefit Customer Support Technician staff members.
Processing includes, but is not limited to, the following:
Bilinguals skills (English/Spanish) required.
Associate Degree in Business, Human Resources, or equivalent work experience.
Minimum of two years of customer service experience in a similar office or call center environment with high volume telephone contact and focus on resolution of inquiries and process transactions.
Ideal candidate must possess and demonstrate strong customer service skills,including conflict resolution and strong customer inactive listening skills.
Excellent communication and interpersonal sills, initiative, a positive and enthusiastic attitude, and a pleasant phone demeanor.
Must be detail oriented, organized, and have excellent follow-up skills.
Must demonstrate flexibility and teamwork.
Solid PC skills needed including Microsoft Office, Exce,l Word, and PowerPoint.
Demonstrated ability to work in a high volume/tight deadline environment.
Proven ability to multi-task.
Qualifications
customer service exp
Additional Information
For more information, please contact
Shubham
************
Customer Service Associate
Head Cashier Job 98 miles from Falls
About Our Organization Dow Jones is a global provider of news and business information, delivering content to consumers and organizations around the world across multiple formats, including print, digital, mobile and live events. Dow Jones has produced unrivaled quality content for more than 130 years and today has one of the world's largest news-gathering operations globally. It is home to leading publications and products including the flagship Wall Street Journal, America's largest newspaper by paid circulation; Barron's, MarketWatch, Mansion Global, Financial News, Investor's Business Daily, Factiva, Dow Jones Risk & Compliance, Dow Jones Newswires, OPIS and Chemical Market Analytics. Dow Jones is a division of News Corp (Nasdaq: NWS, NWSA; ASX: NWS, NWSLV).
About the Role
The Dow Jones Customer Service (DJCS) mission is to provide great service for our customers and great experiences for our people. Our team has the privilege of delivering impactful experiences by helping our customers access the trusted news and business information published and produced by our marquee brands including, The Wall Street Journal, Barron's, MarketWatch, Dow Jones Factiva, and Dow Jones Risk & Compliance. You will find that we are a collaborative group, focused on delivering excellence during every customer interaction. You will be based in Princeton, NJ reporting to the Customer Service Supervisor - Group Accounts.
You Will:
* Provide high-level telephone and email support on Dow Jones' suite of products and services including but not limited to The Wall Street Journal and Barron's by answering our Corporate and Educational customer queries concerning delivery, billing/account administration, pricing, content, technical support, and product navigation.
* Professionally respond to inquiries from multiple stakeholders and internal Executives throughout the organization regarding Corporate and Educational customer escalations and requests.
* Resolve customer and stakeholder concerns while consistently providing superior levels of service through our different contact channels.
* Ensure all relevant procedures are followed from beginning to resolution.
* Actively seek out opportunities for self-improvement, keeping up with new product training and process knowledge.
* Make independent decisions to resolve customer issues with strong problem-solving skills.
* Collaborate with other Dow Jones departments to ensure escalated issues are handled timely and correctly.
* Retain Dow Jones customers and increase customer loyalty while projecting a professional, efficient, and positive approach.
You Have:
* 1+ years of relevant customer service experience.
* Excellent verbal and written communication skills.
* Intermediate to moderate level experience with using various technologies and software (Google Suite, Microsoft Suite, iOs, Android).
* Experience handling escalated customer concerns (preferred).
* Experience in a call center environment (preferred).
* Experience managing stakeholder relationships (desired).
* Bachelor's degree (desired) or equivalent work experience.
Our Benefits
* Comprehensive Healthcare Plans
* Paid Time Off
* Retirement Plans
* Comprehensive Medical, Dental and Vision Insurance Plans
* Education Benefits
* Paid Maternity and Paternity Leave
* Family Care Benefits
* Commuter Transit Program
* Subscription Discounts
* Employee Referral Program
#LI-Hybrid
Reasonable accommodation: Dow Jones, Making Careers Newsworthy - We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.EEO/AA/M/F/Disabled/Vets. Dow Jones is committed to providing reasonable accommodation for qualified individuals with disabilities, in our job application and/or interview process. If you need assistance or accommodation in completing your application, due to a disability, email us at *******************************. Please put "Reasonable Accommodation" in the subject line and provide a brief description of the type of assistance you need. This inbox will not be monitored for application status updates.
Business Area: Dow Jones - Customer Service
Job Category: Customer Service & Contact Center Operations
Union Status:
Union role
Pay Range: $35.000 - $50,000
We recognize that attracting the best talent is key to our strategy and success as a company.As a result, we aim for flexibility in structuring competitive compensation offers to ensure we are able to attract the best candidates.The quoted salary range represents our good faith estimate as to what our ideal candidates are likely to expect, and we tailor our offers within the range based on the selected candidate's experience, industry knowledge, location, technical and communication skills, and other factors that may prove relevant during the interview process.
Pay-for-performance is a key element in our strategy to attract, engage, and motivate talented people to do their best work. Similarly to salary, for bonus eligible roles, targets are set based on a variety of factors including competitive market practice.
For benefits eligible roles, in addition to cash compensation, the company provides a comprehensive and highly competitive benefits package, with a variety of physical health, retirement and savings, caregiving, emotional wellbeing, transportation, and other benefits, including "elective" benefits employees may select to best fit the needs and personal situations of our diverse workforce..
Since 1882, Dow Jones has been finding new ways to bring information to the world's top business entities. Beginning as a niche news agency in an obscure Wall Street basement, Dow Jones has grown to be a worldwide news and information powerhouse, with prestigious brands including The Wall Street Journal, Dow Jones Newswires, Factiva, Barron's, MarketWatch and Financial News.
This longevity and success is due to a relentless pursuit of accuracy, depth and innovation, enhanced by the wisdom of past experience and a solid grasp on the future ahead. More than its individual brands, Dow Jones is a modern gateway to intelligence, with innovative technology, advanced data feeds, integrated solutions, expert research, award-winning journalism and customizable apps and delivery systems to bring the information that matters most to customers, when and where they need it, every day.
Req ID: 45586
Retail Cashier
Head Cashier Job 107 miles from Falls
Join Us Today!
Unlock Your Sales Potential at AAA Club Alliance! Are you passionate about delivering exceptional service while driving sales success? Join our team and be part of a dynamic retail environment where every interaction counts. Don't wait any longer-apply now and take the next step towards a rewarding career!
Work-Life Balance:
No Sundays: Enjoy a consistent schedule with no work on Sundays.
Convenient Hours: With store hours from Monday to Friday, 8AM to 6PM, and Saturday, 8AM to 5PM; 37.5 Hour Work Week
Paid Holidays: Celebrate eight paid holidays throughout the year.
Generous Paid Time Off: Accrue over three weeks of paid time off during your first year.
Paid Volunteer Time Off: Make a difference in your community with paid time off to volunteer.
Rewards and Benefits:
Competitive Compensation: The starting base compensation for this position is $17.65 to $22.57/hourly. The base pay range shown is a guideline for compensation and ultimate salary offered will be based on factors such as applicant experience and geographic location.
Monthly Incentive Plan: Drive your success with a monthly incentive plan tailored to reward your individual performance.
AAA Premier Membership: Enjoy complimentary AAA Premier level membership benefits.
Medical, Dental, Vision, and Prescription Coverage: Take care of your health with our comprehensive benefits package.
Tuition Reimbursement: Invest in your future with our tuition reimbursement program.
401(K) Plan: Save for your retirement with our company-matched 401(K) plan, up to 7%.
What You'll Do:
As a Retail Cashier, you'll play a crucial role in our fast-paced environment:
Process Transactions: Handle payments for all store transactions efficiently and accurately.
Financial Responsibilities: Reconcile daily transactions and prepare bank deposits at the end of each shift.
Exceptional Customer Service: Greet and assist customers, ensuring their needs are met promptly and courteously.
Sales Expertise: Utilize your sales skills to consistently upsell and cross-sell AAA products, including memberships, credit cards, and insurance referrals.
Minimum Qualifications:
Sales Savvy: Bring a minimum of two (2) years of sales and customer service experience to the table, particularly in a cash handling position.
Communication Skills: Showcase effective written and oral communication skills, essential for engaging customers and articulating the value of AAA memberships.
Tech Proficiency: Navigate multiple websites and programs with ease, demonstrating proficiency in computer skills essential for multitasking in a fast-paced retail environment.
Notary Public: designation or willingness to obtain with 6 months of employment.
High School Diploma/GED: A minimum educational requirement to join our team.
Satisfactory Background: Satisfactory pre-employment and post-employment screening results including criminal, drug, and state and/or vendor specific screenings. This may include ability to obtain necessary Membership license (or others) as required to perform the essential functions of the position.
ACA is an equal opportunity employer and complies with all applicable federal, state, and local employment practices laws. At ACA, we are committed to cultivating a welcoming and inclusive workplace of team members with diverse backgrounds and experiences to enable us to meet our goals and support our values while serving our Members and customers. We strive to attract and retain candidates with a passion for their work and we encourage all qualified individuals to apply. It is ACA's policy to employ the best qualified individuals available for all positions. Hiring decisions are based upon ACA's operating needs, and applicant qualifications including, but not limited to, experience, skills, ability, availability, cooperation, and job performance.
Job Category:
Sales
Customer Service Associate
Head Cashier Job 114 miles from Falls
Job Details MAPLE SHADE, NJ Full Time $16.00 - $17.00 HourlyJob Posting Date(s) 02/20/2025Description
Company Overview: At Habitat for Humanity of South Central New Jersey, Inc. (HabitatSCNJ), we are builders who work alongside, not for others. We are driven by accountability and defined by our belief that everyone deserves a decent place to live. HabitatSCNJ aims to support our mission of putting faith into action through partnering with families in need and volunteers to transform lives through decent and affordable housing. For more information about HabitatSCNJ visit *****************************
Customer Service Associate /Cashier (CSA/Cashier)
Job Classification: Non-Exempt
Hours: Full Time
Compensation: $16-$17 per hour
Weekend availability is required for the position. Current schedule is Saturday-Wednesday 9am-6pm
Location: Maple Shade
As a Restore Customer Service Associate/Cashier you will work as a team with store management, Donation Processing/Merchandising Associates and Drivers to facilitate the completion of all store level tasks. This position also serves as a Warehouse Associate. You will perform a variety of tasks related to different departments of ReStore including cash register, Home Decor Merchandising, Furniture, building Materials, Storage Warehouse and other store related areas and functions.
This position requires lifting and moving large appliances, furniture, boxes, pallets and other goods from loading docks into the store and moving them around the store.
Primary Duties and Responsibility include but not limited to: -
Assist all customers shopping at ReStore.
Operate the cash register, scan items, bag merchandise and make/provide change for purchases.
Work with store management to meet daily and weekly sales goals.
Stock and refill register area inventory. Including keeping the area clean and actively putting things in their place.
Greet customers and provide an enjoyable shopping experience for all customers. Respond to customer requests in a timely manner.
Use dollies, forklift (if certified), hand trucks, pallet jacks to move donated and priced merchandise out to the sales floor.
Merchandise goods on the sales floor. This includes putting up signage. Creating signage if necessary.
Routine inventory counts on all goods on the Sales floor.
Create tags, print tags, laminate tags and restock tags as necessary.
Maintain an effective working relationship with ReStore staff, volunteers, Habitat homeowners and ReStore customers.
Complete daily organizational/cleaning task such as:
Cleaning out donation processing area.
Merchandise Donated goods on Sales Floor
Maintain a safe working environment on and off the truck
Develop Planograms, Vignettes and work with management to develop creative ways to sell donated merchandise.
Perform the following physical behaviors continuously throughout their shift: standing, walking, handling, reaching horizontally, reaching above the shoulder, grasping firmly and pushing buttons.
Complete indoor housekeeping functions including cleaning, dusting, mopping and emptying trash in all areas of the store. Work with a variety of cleaning supplies and chemicals. Some functions will require the use of a ladder
Use Personal Protective Equipment where necessary.
Follow all safety standards and regulations as per Employee Handbook.
Adhere to all Policies in the Habitat For Humanity of Atlantic County Handbook.
Must be able to complete other duties as assigned by ReStore Management.
Requirements:
2 years years of experience in a similar role
1-3 years of customer service experience/warehouse experience is a plus.
Knowledge of retail sales and/or retail experience.
Knowledge, Skills, and Abilities:
Exceptional customer service experience.
Work is performed in a retail/warehouse environment.
Ability to lift 50 pounds.
Ability to spend the majority of the day in the warehouse.
Ability to spend majority of the day standing or moving about ReStore. Work may require climbing ladders, considerable standing, lifting, bending, kneeling, and reaching.
Forklift Certification is a plus. (Not required.)
Benefits: This position is eligible for Medical/Dental/Vision benefits, sick time, vacation time, paid Holidays, Simple IRA with Company match, and life insurance.
Employment: There is no minimum period of employment guaranteed or implied by acceptance of an employment offer. It is the policy of the company that even exempt positions are governed by the needs of the agency, which means that employment is for no specified term and either the company or the employee, may terminate that employment at any time.
EEO: Habitat for Humanity of South Central New Jersey, Inc. is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Qualifications
Requirements:
2 years years of experience in a similar role
1-3 years of customer service experience/warehouse experience is a plus.
Knowledge of retail sales and/or retail experience.
Knowledge, Skills, and Abilities:
Exceptional customer service experience.
Work is performed in a retail/warehouse environment.
Ability to lift 50 pounds.
Ability to spend the majority of the day in the warehouse.
Ability to spend majority of the day standing or moving about ReStore. Work may require climbing ladders, considerable standing, lifting, bending, kneeling, and reaching.
Forklift Certification is a plus. (Not required.)
Customer Service Associate
Head Cashier Job 103 miles from Falls
**Job Title: Customer Service Associate** **Who we are:** As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are "Thrift Proud." It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
_Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia._
**Summary & Positions:**
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
**What you can expect:**
+ The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
+ To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
+ An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
**What you get:**
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
+ Bundled health plans such as medical, Rx, dental and vision
+ Company-paid life insurance for extra protection and peace of mind
+ Programs to stop smoking, diabetes management coaching, and on demand care options.
+ A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
+ Paid time off from work for leisure or other hobbies.
+ A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
330 Commerce Boulevard, Fairless Hills, PA 19030
DSW Store Associate Part-Time
Head Cashier Job 99 miles from Falls
The Store Associate provides friendly service to customers shopping in-store and those engaging through omni-channel services. They assess the customer's needs and provide assistance by executing the company's customer service model, always putting the customer first. Store Associates will perform salesfloor and warehouse functions throughout the store including assisting customers, merchandise placement, completing in-store and online customer transactions, processing incoming shipment, regular cleaning, and maintenance. Store Associates must demonstrate behaviors that align with the company values. Store Associates are brand ambassadors and responsible for the end-to-end experience, from online to store. Store Associates must comply with all policies and procedures.
Reports to: Store Manager and/or Customer Experience Leader (CEL)
Our Values:
We Love What We Do
* Bring positive energy and enthusiasm.
We Own What We Do
* Give and receive feedback openly and embrace change as opportunities for growth.
We Do What's Right
* Model high standards of honesty and integrity.
We Belong
* Value unique experiences and encourage different perspectives.
Essential Duties and Responsibilities:
Be empowered to meet the customer where they are and personalize their experience:
* Greet every customer with a helpful and friendly approach, read customer cues, match their needs with an elevated level of service, and meet the customer where they are at.
* Share the benefits of the DSW (Designer Shoe Warehouse) Loyalty program and enroll new members.
* Answer questions regarding product and complete customer transactions through either in-store sales or digital orders.
Be committed to the customer having a consistent positive experience:
* We own the physical shopping environment therefore the role includes maintaining a neat, clean, and safe environment for our internal and external customers.
* This includes but is not limited to the following: clearing trash from the aisles, cash wrap, and stockroom, returning shoes back to their location according to DSW standards, cleaning the associate breakroom and public restrooms, vacuuming, cleaning mirrors and front walkways along with any other housekeeping items deemed necessary.
* Receive inbound freight, prepare, and place merchandise on the sales floor per DSW standards, complete markdowns, maintain clearance standards, and organize and maintain the stockroom.
Bring the power of shoes to life by leveraging in-store and digital services:
* Complete all functions of the fulfillment process including locating items, inspecting condition of product, packaging and label placement ensuring readiness for pick up/delivery.
* Use of company tools to search product availability to order for the customer ie. iPhone, Register.
* Perform other duties as assigned by the management team.
Be responsible to pause and the put the customer first:
* Complete customer transactions while following DSW's policies and procedures.
* Responsible for accuracy in counting money and providing correct change.
* Operate a calculator and enter data via the register keyboard.
* Partner with the Customer Experience Leader (CEL) when customer situations and service issues escalate.
* Follow all asset protection policies and procedures.
Bring fun and energy to everything you do:
* Actively participates in daily team meetings and ongoing training.
* Be open to and responsive to coaching and feedback.
* Demonstrate teamwork and support inclusivity.
Required Skills:
* Must have the availability to meet the needs of the business.
* Professional, friendly, and customer service focused.
* Ability to move with tempo to meet time bound expectations.
* Good verbal and written communication skills.
* Proficient in use of technology to successfully engage in customer interactions (Register, Register Keyboard, iPhone, Calculator).
* Must have the ability to spend up to 100% of working time standing or walking around the store.
* Lifting, including the ability to lift up to a maximum of 50 pounds on an occasional to frequent basis.
* Stoop, kneel, crouch or crawl on a frequent basis.
Experience:
* No previous retail experience required.
Customer Service Associate
Head Cashier Job 108 miles from Falls
The **Customer Experience Associate** provides customer service that is above and beyond for customer satisfaction and retention creating a culture of empowerment for employees to provide excellent customer service. Responsible for first contact resolution and the customer interaction experience within the location. Immediately handles and resolves customer issues at the counter and returns with the highest level of hospitality and professionalism. Serves at the primary Net Promoter Score (NPS) liaison for the management team, updating and communicating on all performance actions and decisions related to Net Promoter Score. Analyzing NPS results to determine cause and execute on plans to improve guest satisfaction. Improves service by communicating and assisting employees to understand customer needs, providing guidance, feedback, and individual coaching when needed. Ensures that all corporate policies and procedures are administered and followed by all staff.
**Wage:** $17.50/hour
**Benefits and Perks:**
Not only do you get to be part of an organization where you **Drive** your **Potential** , **Power** your **Passion!!** Below are a few perks and discounts:
+ Up to 40% off the base rate of any standard Hertz rental
+ Medical, Dental & Vision plan options
+ Retirement programs, including 401(k) employer matching
+ Paid Parental Leave & Adoption Assistance
+ Employee Assistance Program for employees & family
+ Educational Reimbursement & Discounts
+ Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
+ Perks & Discounts -Theme Park Tickets, Gym Discounts & more
**Qualifications:**
3+ years of demonstrated experience in customer service, with experience in operations and sales. Rental car experience a plus. Excellent customer service skills. Excellent oral and written communication skills. Excellent relationship building and leadership skills. Excellent problem-solving and decision-making skills
**Apply** today and shift your **career** into drive for **tomorrow!**
The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.
**US EEO STATEMENT**
At Hertz, we champion and celebrate a culture of diversity and inclusion. We take affirmative steps to promote employment and advancement opportunities. The endless variety of perspectives, experiences, skills and talents that our employees invest in their work every day represent a significant part of our culture - and our success and reputation as a company.
Individuals are encouraged to apply for positions because of the characteristics that make them unique.
EOE, including disability/veteran
KERING EYEWEAR French Speaking Customer Service Ambassador (maternity cover)
Head Cashier Job 89 miles from Falls
About us Kering Eyewear is the world leader in Luxury and High-End Eyewear (Frames & Sunglasses), developing a unique ‘ensemble' of powerful brands. We design, develop, manufacture and market to customers and consumers, the most desirable frames and sunglasses in two fast growing segments: Luxury and Sport & Lifestyle.
Through our industry expertise, we empower our brands to go beyond their limits in this high potential business category, supporting their capacity to lead and innovate in Eyewear, to realize their artistic and financial potential, in the most imaginative and sustainable manner.
Job Description
We are currently seeking a French Speaking Customer Service Ambassador who will report to the Customer Service Ambassadors Manager based out in our Bridgewater (NJ) Office.
Your opportunity
Managing the order to cash flow of the allocated customer portfolio in a timely and accurate way. Working along with the sales team on delivering customer service excellence and ensuring compliance with sales business policies
Key Responsibilities
Managing customer master data ensuring timely maintenance, accuracy, completeness and integrity of all information
Managing order flow from order acquisition to order entry in compliance with agreed trade terms
Managing delivery flow by liaising directly with planning, logistics and customer whilst acting as first point of contact in the event of any query/issue
Managing backorders ensuring a clean sheet
Managing goods returns in compliance with agreed trade terms
Acting as customer's first point of contact in case of commercial, logistics, product claims
Supporting sales events such as Sales Campaigns, brands/product presentations, customer onsite training, customer visits, etc. through active participation in both organizational preparation and execution
Issuing sales/customer-related reporting to the benefit of both sales team and customer
Implementing and enhancing customer service-related procedures, processes and systems
Participating to ad hoc sales-related activities and/or projects
Who you are
2 years of work experience in a B2B customer service environment preferred
Proven customer facing experience
Sales experience within a controlled environment of advantage
Experience with SAP implementation of advantage
Good business knowledge of order-to-cash flows.
Working knowledge of Incoterms and customs rules.
Fluent in French & English
Working knowledge of Incoterms and customs rules
Good knowledge of sales principles and methods
Good working knowledge of Microsoft Office (Excel, Power Point, Word)
Team player
Customer-oriented
Problem solving
Negotiation-oriented
Focus on results
Self-motivated
Passion and enthusiasm
Curiosity and innovation
Clear and open communication
Trustworthy
Why working with us?
This is a fabulous opportunity to join the Kering Eyewear adventure and to actively contribute to the development of the business by becoming part of a thriving Company in a global Luxury Group that offers endless possibilities to learn and grow. Talent development is a managerial principle at Kering and we are committed to fostering internal mobility. Our common vision promotes leadership skills and helps every employee to reach their full potential in a stimulating and fulfilling workplace environment.
Kering is committed to building a diverse workforce. We believe diversity in all its forms - gender, age, nationality, culture, religious beliefs and sexual orientation - enriches the workplace. It opens up opportunities for people to express their talent, both individually and collectively and it helps foster our ability to adapt to a changing world. As an Equal Opportunity Employer we welcome and consider applications from all qualified candidates, regardless of their background.
Job Type
Contractor
Start Date
2025-03-31
Schedule
Full time
Organization
Kering Eyewear USA Inc.
Part Time Customer Service Associate
Head Cashier Job 108 miles from Falls
Essential Requirements:
Wages: $17.50 per hour
High School Diploma or equivalent
Passion for customer service with 100% customer focus
2 year of customer service experience
Ability to handle multiple tasks and have good organizational skills
Allowed to legally drive a vehicle
Ability to work any schedule to include nights, weekends, and holidays based on the demands of the business
Strong computer skills
Excellent verbal communication skills
Great attitude with a high-energy personality
Professional appearance and work ethic
Ability to work overtime as required
Preferred Requirements:
Experience in dealing directly with customers (i.e. inquiries, disputes, adjustments, etc.)
4 Years of customer service experience with 2 years of sales experience
Physical Requirements:
Applicant must possess all auditory, speaking and communicating capabilities necessary to complete the responsibilities detailed above. The essential functions of this position include, but are not limited to, the following: sitting, standing, walking, bending and twisting, climbing, driving, pushing and pulling, writing, lifting, seeing, and reading.
Customer Service Associate
Head Cashier Job 112 miles from Falls
at 2nd Ave Thrift
Job Title: Customer Service Associate
Who we are:
As one of the largest for-profit thrift operators in the United States, Canada and Australia for value priced pre-owned clothing, accessories and household goods, our mission is to champion reuse and inspire a future where secondhand is second nature. We supply our stores with gently-used, one-of-a-kind items that have been donated by the community to local nonprofit organizations. We purchase these items directly from our nonprofit partners, redirecting billions of pounds of used items away from landfills and on to our store racks and shelves for reuse, and providing our partners with valuable funding for their community-based programs and services. You'll often hear us say that we are “Thrift Proud.” It's the millions of loyal customers who visit our 300+ stores and our more than 22,000 team members that make it possible. Learn more about the Savers family of thrift stores, our impact, and the #ThriftProud movement at savers.com.
Our brands are Savers (in the U.S.), 2nd Ave (in the U.S.), Value Village (in the U.S. and Canada), Unique (in the U.S.), Village des Valeurs (in Quebec) and Savers Australia.
Summary & Positions:
At Savers / Value Village our Customer Service Associates create an awesome experience for our Customers, Donors and other Team Members. We are hiring for both Full Time and Part Time Customer Service Associates.
What you can expect:
The opportunity to celebrate uniqueness. We are made up of people from many different backgrounds, experiences, and perspectives, all with something special to contribute.
To work in a purpose-driven company, with a business model that people love for our impact on both the planet and local communities.
An investment in the career path interests of our people. With our aggressive store expansion plans, we recognize the importance of the continued growth and development of our team members.
What you get:
Comprehensive onboarding and training from day one.
In-house expertise! Our training department / Savers University develops and delivers robust training to every team member across our organization - from new hires to senior executives. We develop around 90% of our training internally, and partner with a variety of renowned providers to supplement our offerings.
Benefits offerings including:
Bundled health plans such as medical, Rx, dental and vision
Company-paid life insurance for extra protection and peace of mind
Programs to stop smoking, diabetes management coaching, and on demand care options.
A 401k plan with generous company matching contributions to assist you in saving for a secure financial future.
Paid time off from work for leisure or other hobbies.
A range of mental health services to assist you in managing daily life.
Savers is an E-Verify employer
7533 S Crescent Boulevard, Pennsauken, NJ 08109
Customer Service Associates - Philadelphia
Head Cashier Job 108 miles from Falls
We are looking for Customer Service Associates to work at an ice rink in center city Philadelphia. Weekend and evening availability is required. Job responsibilities will include working events, taking tickets, validating parking and light housekeeping.
Pay: $16/hr
If interested, text Lori at ************.
Students welcome to apply! Excellent opportunity for college students!
Customer Service Associates - Philadelphia
Head Cashier Job 108 miles from Falls
We are looking for Customer Service Associates to work at an ice rink in center city Philadelphia. Weekend and evening availability is required. Job responsibilities will include working events, taking tickets, validating parking and light housekeeping.
Pay: $16/hr
If interested, text Lori at ************.
Students welcome to apply! Excellent opportunity for college students!
Customer Service Associate
Head Cashier Job 108 miles from Falls
Fashion District (Philadelphia) Associate Department: Bowling, Amusement, Food & Beverage, Facility-Mechanic, Facility-Cleaning Round One Entertainment is looking to hire Customer Service Associates for our Amusement, Bowling, Food & Beverage, Cleaning Department and Arcade/Bowling Mechanics.
Wage: $15
Are you into video games, bowling, karaoke? Are you friendly, outgoing? Do you enjoy being around people and work in a fun environment? Then you're the kind of person we'd love to hire!
Essential Duties:
* Conducts alcohol and age restriction control in accordance with company policies.
* Conducts lost and found the procedure in accordance with company policies.
* Seeks constant improvement or more efficient and less expensive ways and means in department work processes.
* Complies and maintains the confidentiality of all company policies and procedures.
* Responsible for maintaining a clean and safe working area.
Qualifications:
* High School diploma
* (Preferred) One to two years' experience in hospitality, restaurant or retail environment.
Work Environment:
While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust and activity can be expected. The noise level in the work environment is usually loud.
Physical Demands:
While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces.
The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms.
Lifting and/or moving up to 100lbs with assistance is required.
Benefits:
* Bowling Free for 3 games/week (Mon-Fri).
* 50% discount on Food items on your work day.
* 1 Free drink per shift.
The above job description identifies the essential job functions and skills needed by the person or persons assigned to this position. These job functions and skills are not intended to be a complete and exhaustive list of all responsibilities, duties and skills required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential job functions. The information contained herein is subject to change at the company's discretion.
Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One Entertainment Inc.) for more information!
Front of House Team Member- Server, Cashier, Host, Hostess, Bartender
Head Cashier Job 105 miles from Falls
Golden Corral Bensalem has changed a lot in the past year with new and exciting changes and features including: - Alcohol/Cocktail Menu - Patio Seating - Newly Remodeled We are currently seeking enthusiastic/high energy individuals with a passion for customer service.
Server: Sever Rate + Tipped Wage, Fast Paced, High Volume Environment (Golden Corral is the best kept secret in the server industry)
Cashier, Host, Hostess, Bartender - Responsible for ring up customers, Seating Customers, Making Drinks,
Compensation: $8.00 - $18.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchisee, and not to Golden Corral Corporate.
Counter Service
Head Cashier Job 98 miles from Falls
maman is a french bakery, café and leading lifestyle brand founded in 2014 by owners elisa marshall & benjamin sormonte, with locations across north america and canada. inspired by family traditions, and the highest quality ingredients, maman offers a selection of delicious baked goods {including their famous nutty chocolate chip cookie}, coffee, fresh breakfast, and lunch options spanning from hearty salads & sandwiches to savory quiches. in addition to hosting intimate events, maman has partnered with leading brands for partnerships and activations. from baby showers and birthday parties to engagements, they're able to help celebrate customers & make new beautiful memories. in september 2021, maman founders elisa marshall & benjamin sormonte released the highly anticipated maman: the cookbook.
We're looking for a counter to join our team! Our ideal candidate is passionate about food, beverages, and welcoming customers through our doors. You love cookies, are always ready to lend a helping hand to a colleague & you don't take yourself too seriously. When you join our team, you'll be responsible for providing a friendly, helpful, and responsive level of service to all of our guests. You are able to speak authentically about who we are, and every item on our food and beverage menu. You will be based at any of the mamans. Is one particularly close to home? Let us know when you come in for an interview and we will do our best to accommodate!
What you'll do:
Take ownership of the cafe spaces' counter aesthetics
Greet guests upon entering our storefronts and successfully communicate seasonal specials, encourage guests to try our best selling items etc.
Navigate the Toast POS system to accurately ring up customers' orders
Keep a clean and organized counter space
Make decisions based on ensuring happiness for the guests, the team and the company while maximizing profitability
Maintain safety standards while adhering to maman's policies and procedures
Investigate and resolve any guest concerns
Assist with re-stocking at the end of your shift - team work is the best work, set your colleagues up for success
Ensure return visitors and foster relationships with regulars through warm hospitality and impeccable service; develop one-on-one rapport with returning guests - do you know their order? Dial up the coffee without even asking!
What we're looking for:
You have counter/cashier experience & are an experienced front of house professional with a sweet tooth for cookies
You have engaging and welcoming communication skills & presence
Hospitality is your passion, you make a point of keeping up with the latest industry trends
Quality, aesthetics & top notch customer experience is a non-negotiable for you
You make people feel good-your team and guests alike
You work positively and collaboratively to achieve the highest standards of delivery
You learn quickly, multi-tasking comes naturally to you, and you are able to adapt to maman's unique culture
Smart, no ego, upbeat, friendly, & efficiency oriented
Work a flexible schedule that will include weekends, holidays, and special events
If we get stuck in an elevator together, you'll crack a joke and we'll laugh along the way
Big plus if you have barista experience!
What's in it for you:
Join a fast-growing company committed to not just serving the best cookies & coffees but building a national brand
Competitive salary, healthcare, & sweet perks for always going the extra mile and living our values
Training to get you settled into your role, learning opportunities to broaden your skill set that help you thrive at work
Great opportunity to progress with maman, internal mobility and growth will be encouraged when possible
Keep in mind that maman is growing and developing everyday. We all do a little bit of everything & like to roll our sleeves up and get our hands dirty to help a colleague out.
We are looking for awesome, hard-working people now that are all about creating the most memorable experience for every single maman customer.
Thank you for your interest in maman and look forward to chatting with all of you cookie monsters!
Lead Cashier - Walk-In Centers
Head Cashier Job 108 miles from Falls
Assist supervisor with supervising and coordinating activities primarily at the offsite cashier walk-in centers that include the tow lot and traffic court locations. ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: * Assist with completing the daily and monthly staff schedule.
* Assist with ensuring window coverage, breaks and lunches.
* Communicate daily morning and end of shift updates both verbally and written to the leadership team.
* Participate with implementation of new procedures/training staff.
* Assist with development/activities to ensure positive staff morale.
* Follows up on requests from Clients.
* Balances all daily transactions.
* Assist with completing daily, weekly, and monthly reconciliation reports.
* Assist with completing monthly attendance reports.
* Ensure Quality standards daily.
* Complete Quality control measure daily.
* Other duties may be assigned.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
* Excellent oral and written communication skills.
* Proven ability to manage and provide leadership.
AVAILABILITY
Must be available to work all shifts between the hours of 7:00am and 3:00am, Monday - Sunday. Scheduling is based on the need for the cashiering sites.
EDUCATION and/or EXPERIENCE
Associate degree or equivalent from two years college or technical school; or two years related experience and/or training; or equivalent combination of education and experience.
LANGUAGE SKILLS
Ability to read and comprehend instructions, short correspondence, and memos. Ability to speak effectively, present information in one on one and small group situations to employees.
MATHEMATICAL SKILLS
Ability to add, subtract, multiply, and divide. Ability to calculate figures and amounts such as discounts and interest. Ability to compute rate, ration, and percentage.
REASONING ABILITY
Ability to define, as well as solve problems, collect data, establish facts and draw valid conclusions. Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.
PHYSICAL DEMANDS
The physical demands described here are representative of those that must be met by and employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
* Sitting for long periods.
* Ability to lift 25 pounds.
* Close vision.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those and employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Moderate noise from office equipment. Light traffic.
Other details
* Pay Type Hourly
Apply Now
* Philadelphia, PA, USA
Bottle Shop Retail Cashier Host
Head Cashier Job 90 miles from Falls
Well Crafted Beer Company is looking for individuals who have a passion for hospitality and an interest in craft beer to join our team! These individuals should possess strong organizational skills and knowledge of craft beer. Fast paced restaurant experience is a plus. This is a tipped position with a hourly base pay.
Job responsibilities include:
Fill online To Go orders and sell beer to walk-in customers.
Assess customer needs and provide assistance and information on our products. Talk to customers about our beer, make suggestions and recommendations.
Maintain stock, Inventory, and appearance of bottle shop cans, bottles and merchandise.
Answer telephones
Outstanding service. Welcome incoming guests and thank guests when they leave.
Assist seating brewpub guests
Physical demands: This position involves constant moving, talking, hearing, reaching, grabbing, stairs, and standing. May occasionally involve stooping, kneeling, and crouching.
This job is ideal for someone who is:
Dependable/ Adaptable
Organized
Enthusiastic, friendly and energetic with a genuine desire to provide outstanding service
Able to work as part of a team and take initiative independent of direct supervision
LOVES CRAFT BEER!
***********************
Job Type: Part-time
Customer Service - ISP Relations Associate
Head Cashier Job 124 miles from Falls
NEST is the pioneer of the Integrated Facilities Management (IFM) industry. Since 1994, we've embarked on a journey with our clients to bring true cost savings with industry-leading technology and operational excellence-all while maintaining your brand image. Finding an IFM partner that understands your business is key to the success of any multi-site organization and NEST has the experience to prove it.
Role Overview
All Associates will interact in a professional manner by proactively establishing and maintaining effective working team relationships with internal and external customers. This includes NEST of Florida Team Members, 20 Digits Technology Team Members, NEST Team Members, Independent Service Providers (ISPs), and Clients. The primary interaction points with customers will be phone calls, emails, text and instant messages. Successful associates must be organized, detail-oriented and must be able to work in a team environment. All positions require strong phone, email, customer service and intermediate computer skills.
All NEST associates are required to meet expectations for attendance and punctuality, deal honestly and fairly with co-workers, management, and the general public, promote a positive work environment, and to operate efficiently within their roles. Each associate is expected to work to meet or exceed all departmental goals and deadlines and to maintain professional internal and external relationships that meet company core values, while delivering exceptional customer satisfaction overall.
Reporting directly to the ISP Relations Manager, All ISP Relations Associates will interact in a professional manner by proactively establishing and maintaining effective working team relationships with internal and external customers. This includes NEST Team Members, NEST of Florida Team Members, 20 Digits Technology team members, Independent Service Providers (ISPs), and Clients. The primary interaction points with customers will be phone calls, emails, text and instant messages.
We're seeking an ISP Relations Associate who demonstrates strong communication skills, attention to detail, the ability to multi-task and prioritize their work, understand financial concepts and be able to work in a high-paced environment.
Role Specifics
More specifically, your key job tasks will be to:
ISP Management - Ensures all ISP's are compliant, cooperative, profitable, and willing to work with NEST.
Handles communication with new and existing providers through ISP Support line (inbound calls, email and outbound calls regarding Tech on site, NTE increases or assistance with store personnel.
Educates service providers on compliance documents required to work with NEST (contract, insurance).
Ensures NEST service providers are compliant in all insurances, contracts and policies relevant to IVR and the Service provider Portal.
Executes proactive and reactive ISP new hiring process by onboarding new Service Providers to work with NEST in certain coverage areas throughout the US with support from Management.
Identifies ISP's requiring coaching, handles basic situations, and handles some escalate situations with management support.
Familiarity with ISP Portal (troubleshooting goes to ISP Comp).
Effectively conveys the benefits and terms of working with NEST as a service provider.
Interacts frequently with NEST providers and discusses the business relationship being held between the two parties (ISP Relations).
Ensures successful completion of high visibility, and/or problematic work orders and resolves escalated issues.
Is responsible for negotiating service provider's pricing and improve upon gross profit.
Assists with new programs and project rollouts pertaining to our clients' services.
Covers Recurring work and confirms services with ISP and client prior to scheduled date.
Refers & educates service providers about the service provider portal where payment status of work orders can be obtained.
Assists ISP's with workorders
Reviews and addresses Service provider Compliancy Reports.
Educates service providers on payment status from work performed for the company.
Maintains/updates notes in System Z, workorder management system, to monitor the health of WO and keep all parties informed.
Focuses on unscheduled recurring workorders, assignments, scheduling and follow-ups along with reporting on missed services. (Window cleaning, pressure washing and HVAC PM's).
Handles Tightly and prescheduled cleaning work orders. Ensures completion percentages are met for all programs.
Contacts providers for low priority workorders. Discusses primary assignment, auto dispatch, and dispatches workorder.
Follows all defined departmental procedures and Management directions.
Works with the management team proactively and reactively on issues and assist in problem-solving and execution, both critical to the success of the business.
Understands and implements NEST values: Responsibility to our clients, to each other and to our providers.
Familiarity and understanding of client requirements and their typical service requests.
Maintains call records within standard goal range.
Familiarity with the JIRA process and the goals of utilizing JIRA cards.
Delivers exceptional customer service satisfaction, Client correspondence and Conference Call Participation.
Maintains client satisfaction by responding to problems quickly through investigation and resolution.
Maintains familiarity with IVR Systems (troubleshooting goes to MIS) and monitors IVR compliancy.
Advises Supervisor when issues need to be handled through an exception process.
Enhances job knowledge by developing and/or maintaining proficiency in the latest productivity and technical tools.
Meets departmental Key Performance Indicators (KPI's) and quality standards as defined by management.
Demonstrates high level of phone skills including professionalism, courteousness, and proper tone when speaking with customers (soft skills).
Demonstrates high level of email/writing skills including professionalism, spelling and grammar, and tone usage.
Demonstrates ability to triage work orders and communication to prioritize in highest priority order.
Maintains basic understanding of contractor/vendor/industry terminology.
Asks questions to better understand/clarify potentially complex situations.
Provides back-up coverage for team members and assists team during high volume periods.
Success Factors
NEST is a competency-focused organization, and the exemplary candidate for this role will encompass the following core competencies:
Job Knowledge - Competent in required job skills and knowledge; exhibits ability to learn and apply new skills; keeps abreast of current developments; requires minimal supervision; displays understanding of how a job relates to others; uses resources effectively.
Use of Technology - Demonstrates required skills; adapts to new technologies; uses technology to increase productivity; keeps technical skills up to date.
Ethics - Treats people with respect; keeps commitments; inspires the trust of others; works with integrity and principles; upholds organizational values.
Personal Appearance - Dresses appropriately for position; keeps self well groomed.
Attendance/Punctuality - Is consistently at work and on time; ensures work responsibilities are covered when absent; arrives at meetings and appointments on time.
All employees must successfully complete a pre-employment skills assessment, a background check and drug screening prior to the start of their employment.
All positions are remote and/or hybrid based on position and office proximity.
NEST is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, national origin, gender, sexual orientation, gender identity, age, physical or mental disability, genetic factors, military/veteran status or other characteristics protected by law.