Hancock Wellness Jobs

* Maintains and exhibits a professional image to all patients, visitors, physicians and staff in a fast-paced work environment * Perform a variety of tasks to support all members of the patient care team * Verify, organize, and maintain all patient records * Answer phones, route calls as appropriate and communicate messages in a timely manner * Page/call consulting physicians and or hospitals at ER MD request * Answer call lights and assist patients as needed * Coordinate transfers to other hospitals and health facilities including preparing all transfer paperwork and coordinating transport * Obtain medical records as needed from other health care facilities * Prepare discharge documentation * Prepare all charts for admission * Use critical thinking to organize and separate emergent from regular work flow * Interviews patients and/or other parties responsible to verify accurate information necessary to complete the Hospital Registration Record and billing of patient accounts, * Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department. * Provides patient and/or responsible party all required forms per departmental procedures * Maintain burial permits and hospital record of death * Performs other general clerical and office duties as assigned QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: * Demonstrates strong interpersonal & communication skills * Demonstrates high organizational skills along with critical care thinking & problem solving * Demonstrates attention to detail & time management skills * Demonstrates the ability to interview patients and/or responsible other parties for accurate information necessary to complete the hospital registration record and the billing of patient accounts. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Demonstrates the ability to embrace and adapt to change and regularly initiates ideas to improve the efficiency and processes of the department * Demonstrates skill and abilities to perform all duties listed in the above job summary * Interviews patients and/or responsible other parties for accurate information necessary to complete the Hospital Registration Record. * Verifies all information for accuracy when registering and/or preregistering a patient or accessing the computer history file. * Provides the billing department accurate information for the billing of patient accounts.. * Provides patient and/or responsible party all required forms per departmental procedures. * Provides and communicates with Nursing Units, Physicians, and ancillary department personnel required information for patient care and accurate patient identification. * Maintains a high level of knowledge on all applicable coding requirements, insurance requirements, governmental and hospital. * Performs all duties with HIPAA compliance guidelines EXPECTED BEHAVIORS: * Outstanding customer service skills. * Attentiveness to detail. * Good communication skills both oral and written. * Ability to maintain composure under stressful situations. * Possess a sense of responsibility, initiative, honesty, and confidentiality.

Respiratory Therapist - full time, evenings position in the Respiratory Therapy unit at Lutheran Health Network - Lutheran Hospital *Benefits: * * Sign on bonus eligible up to $35,000! * Full Time - 32 hours per week; Hours: 3p-11a; every 4th weekend! * Earn up to $10,000 in student loan repayment! Tuition reimbursement and certification reimbursement also available. * Robust medical, vision, dental, 401k plans available for Full-Time and Part-Time roles that can include you, your spouse, or your entire family! *Overview: * Respiratory Therapists in this unit can expect to work with patients of all ages and acuities; providing diagnostic and preventative care, management of chronic diseases and conditions, cardiovascular, general, trauma and neuromedical critical care, emergency department services, and in-house emergency response. Respiratory Care Practitioners also work in supportive roles in complex procedures such as bronchoscopy, bedside tracheostomies, administration of specialty gasses, and medical procedures requiring airway support. This area also offers advancement opportunities through a clinical ladder and cross-training opportunities in Sleep Technology, Neuro diagnostics and Cardiac Services. *Job Summary: * The Respiratory Care Clinician Level 1 is under the immediate supervision of the Respiratory Care Supervisor. The day to day operations are under the guidance of the Respiratory Care Clinician III. The Level 1 therapist is responsible for administering routine and critical respiratory care to hospital patients. This position is designed as the entry point into the department, one in which the respiratory therapist is gaining experience while expanding in job related skills. It is required that the respiratory care practitioner achieve the NBRC RRT credential within one year of entry into the Respiratory Care Clinician Level I. Job Type: Full-time Benefits: * 401(k) * Dental insurance * Health insurance * Paid time off * Tuition reimbursement * Vision insurance Shift: * Evening shift * Night shift Supplemental Pay: * Signing bonus Ability to Commute: * Fort Wayne, IN 46804 (Required) Ability to Relocate: * Fort Wayne, IN 46804: Relocate before starting work (Required) Work Location: In person

JOB SUMMARY: To provide a safe and secure environment for all associates, volunteers, physicians and visitors by patrolling the hospital building and grounds. May be summoned to assist when the safety of staff, patients, and visitors is questioned. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES Maintains proper training and certification to carry a firearm. Knows the layout of the hospital. Responds to calls for assistance immediately. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: May be required to walk and/or stand for extended periods of time in various weather conditions and in various indoor and outdoor areas. The areas of the campus include, but are not limited to, public and non-public areas, the main building, out-lying buildings, all grounds, parking areas and other areas including stairways, tunnels, mechanical areas, etc. Conducts preliminary investigations of complaints and incidents and follows up on investigations per the instruction of the Manager or Director. Answers all disturbance and criminal offense calls, as directed. Is observant for unregistered, improperly parked, or unauthorized vehicles in restricted areas, and takes appropriate action. Enforces parking guidelines, is observant for traffic problems, and maintains an orderly flow of traffic on the facilities. Reports eminent safety and fire hazards immediately and takes necessary corrective action as required. Participates during all drills per department procedures. Investigates all incidents involving lost property, missing property, stolen property of all kinds, vandalism, all disturbances, standbys, restraints, missing patients, prank or obscene telephone calls, suspicious persons, fire alarms, power failures, property damage, automobile accidents, and any other incidents assigned by the manager; prepares reports on completion of investigation. Checks all doors on all levels of facility that should be secure at all times, including those doors and service doors that normally are closed at a specified time daily. Inspects all elevators and interior fire escape stairwells to ensure that there are no obstructions and that they are well lighted and identified, and reports any discrepancies to Plant Operations on each shift. Checks constantly the outer portion of the building for any safety hazards that may exist, and reports same to the manager for appropriate action. Accompanies cash and mail movements from the Business Office, Cafeteria, and Gift Shop, as requested. Logs all lost and found articles in the log, and ensures proper entry is complete and filed at the time articles are turned in to Security. Makes every effort to contact owners of said property. Remains highly visible during continuous patrol, and maintains continuous radio contact with the switchboard operator. Is observant for unauthorized activities, challenges suspicious persons at the facility, and challenges entry to unauthorized areas. Monitors facility using electronic security equipment (closed-circuit television, alarms, and so forth) in an efficient manner, and checks all alarm systems routinely for proper operation. Completes daily security rounds log, and accurately reports to Director / Manager / Supervisor. Observes, investigates, and documents all incidents by end of each shift. Observes the movements of all persons in the hospital parking lots or on grounds. Patrols all hospital parking lots on each shift in a manner that will allow detection of any irregularities. Patrols all buildings on assigned shift to make certain that no one is in or loitering in unauthorized areas. Patrols are conducted at least twice per shift. Provides escorts when requested. Monitors Concealed Weapons Detector Software and addresses persons and situations where Detector may indicate may weapons carried. EXPECTED BEHAVIORS: Pursues personal career growth through continuing education. Completes and demonstrates knowledge of the hospital's basic training program. Attends, participates, and demonstrates knowledge of periodic training classes. Attends and participates at scheduled meetings. Knows that dangerous elements exist and may require the use of deadly force. Knows and demonstrates the proper amount of force necessary for the situation. Is punctual and pays attention to the requirements of this role as it is essential to the success of the security program. Demonstrates ability to communicate with individuals of varying socio-economic and ethnic backgrounds in a positive and professional manner. Continually strives to work effectively and maintain good working relationships with departmental associates, and maintains good rapport and appropriate interdepartmental relationships. Respects, confidentiality of patient information, associate information and other hospital business. Consistently demonstrates ability to tactfully handle difficult situations. Gives courteous response to any inquiries made by patients, visitors, or associates, and escorts individuals in a timely manner to ensure their safety.

JOB SUMMARY: The Massage Therapist is responsible for providing clients of the facility?s massage therapy service with massage to relieve discomfort and to ease muscle tension. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: * Customer Service: Greets massage client with proper AIDET+P and manages time during their appointment to give client full use of their scheduled appointment. * Communication: Checks voicemail/email and replies within 24 hours of message during the business week. * Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Performs massage therapy sessions with members, achieving monthly session targets, as established by the facility. * ?Maintains records of current and former massage clients (including attendance, payment, workouts). * Participates in the marketing and promotion activities to build a strong client base. * Develops a system for retention of current clients and for client referrals. * Confers with clients before the massage begins to learn their medical history and what problems they may have with stress or pain. * Gauges the condition of the client?s soft tissues, the joint function and quality, range of motion, and muscle strength, and proposes a specific treatment plan based on it for the client. * Confers with physical therapists, chiropractors, doctors, and other healthcare professionals to design the proper treatment plan for a client. * Educates clients on how to improve their posture, and teaches them strengthening, stretching, and rehabilitative exercises as well as relaxation techniques. * Follows established procedures when equipment is found to be malfunctioning to return it to operational status within 24 hours, including posting appropriate status signage, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder. * Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable. * Maintains current information on all center programs, services, and activities, and promotes them regularly. * Responds to all emergency situations per facility policy and procedures. * Greets members and guests by name and with a smile, and delivers world-class customer service at all times. * Refers clients to other facility and hospital services as appropriate/needed. * Attends all scheduled employee meetings. ?Assumes other duties and projects as assigned. ?

JOB SUMMARY: The Personal Trainer is responsible for providing users of the facility's personal training service with a personalized fitness and healthy lifestyle program, which includes assessment of their fitness needs and then prescribing and exercise/lifestyle plan that will assist in achieving their goals. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Growth Mindset: Actively looking to grow their clientele and provide evidence in support of growth. Professionalism: Maintain a high level of professionalism in all aspects of their role and maintain a standard of emotional intelligence. All interactions with fellow staff, clients, and members should be of the highest respect and quality, professional appearance will always be maintained, maintenance of certifications and continual education requirements are expected. Teamwork: Ability to work as a member of a larger team and actively refer to other trainers or exercise specialist, support one another, and work together towards organizational goals. Entrepreneurship: Look for ways to innovate, drive engagement, meet organizational goals, and have a measurable impact on our success. Maintain a sense of ownership over the services provided, independently run their own schedule, etc. all while ensuring all other Hancock Health policies, rules and guidelines are abided by. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Creates personalized exercise prescription based on health and fitness assessments and guidelines established by ACSM and the facility. Performs personal training sessions with members, achieving monthly session targets, as established by the facility. Maintains records of current and former personal training clients (including attendance, payment, workouts). Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the Fitness Manager or maintenance personnel, and recording the problem in the equipment log binder. Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable. Teaches educational classes and group exercise classes as needed. Maintains current information on all center programs, services, and activities, and promotes them regularly. Displays competency in the operation of the facility's computer hardware and software systems. Responds to all emergency situations according to facility policy and procedures. Greets members and guests by name and with a smile, and delivers world-class customer service at all times. Refers clients to other facility and hospital services as appropriate/needed. Attends all scheduled employee meetings. Assumes other duties and projects as assigned.

JOB SUMMARY: Responsible for providing routine and emergency chaplaincy services outside of regular business hours (5p-8a weekdays/ 24-hours weekends) and during times when the Senior Chaplain is absent from the hospital campus. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Assess for emotional and spiritual distress and provide appropriate support Listen actively and empathetically Interact genuinely and respectfully with persons from diverse cultural and religious backgrounds Communicate effectively in person, in writing, by telephone, etc. to sustain productive professional relationships ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: An Assistant Chaplain provides emotional and spiritual support to patients, families, and staff during crises. This is often demonstrated but not limited to practices such as active listening, religious support that is appropriate to the one served, hospitality to stressed families, and facilitating communication between hospital staff and those served. When on-call, the Assistant Chaplain is expected to arrive at the hospital within thirty (30) minutes of being contacted by the switchboard operator. On occasion when the Senior Chaplain is absent, Assistant Chaplains will conduct new patient spiritual assessments and conduct needed follow up and make appropriate referrals. At the discretion of the Senior Chaplain, an Assistant Chaplain can be assigned to a specific patient population based upon need, skill, and interest. EXPECTED BEHAVIORS: Good guest relations to patients, visitors, physicians and co-workers in the form of courtesy, friendliness, and a willingness to assist others. Remains calm in stressful situations. Abides by hospital and departmental policies and procedures as outlined in Personnel, Hospital, Administration and Spiritual Care manuals on issues of fire safety, infection control codes, and confidentiality.

JOB SUMMARY: Under the direction of the Fitness Supervisor, the CrossFit Coach will be tasked with leading CrossFit classes while demonstrating the values of Hancock Wellness Center and Hancock CrossFit. Our goal is to help our clients become the fittest version of themselves and we will do so by placing special emphasis on Fitness, Efficiency, Assessments, Safety, and Teamwork. In addition, our coaches will ensure equipment cleanliness, conduct preventive maintenance, enforce wellness center policies, deliver excellent customer service, and will always have the best interest of the client in mind. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Lead and coach classes, demonstrating proper movement and technique, modifying exercises to the capability of the athlete and ensuring safety at all times Clean and organize equipment, ensuring all equipment is put away at the end of class Interact with new and retuning members regularly, doing introductions at class as necessary Track class attendance Communicate announcements and information to members Assist in planning and facilitating community events Direct membership inquires to membership services Ensure that all Hancock Wellness Center policies are followed Complete all yearly computer-based learning modules as required by Hancock Health Perform other duties as assigned ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Arrive 10 minutes before class to adequately prepare for class Have pleasant and positive interactions with members EXPECTED BEHAVIORS: Ability to work with minimal supervision, demonstrate initiative, coordinate and prioritize job functions and complete them in a timely manner. Exhibits tact in working with people. Ability to present technical information in a manner understandable to patients. Demonstrate ability to inspire confidence and behave in a professional manner when dealing with patients, visitors, physicians and other hospital staff. Communicates clearly using both written and oral instruction in English. Offers encouragement and accountability to members and guests to achieve their wellness goals.

JOB SUMMARY: Manages coffee bar operations - including: complete opening and closing checklists, responsible for working daily shifts, ordering and receiving of product, updating pricing information, working closely with marketing on signage and promotions, recipe compliance, all local board of health compliance, customer relations, all POS inputting and updating, daily guest interactions, daily/weekly/monthly sales balancing/reporting as needed by accounting, monthly financial review with manager, monthly updated business plan to meet sales goals, to be completed with manager. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: * Business Accountability: Prepare and serve drinks that meet the quality standards. Accurately handle cash and credit card payments. * Position Knowledge: Demonstrate a thorough understanding of all menu offerings, properly handle and maintain equipment. * L.O.V.E. Living our Values Every Day: Demonstrate Service Excellence toward all visitors, patients, staff and volunteers. * Quality of Work: Strong customer service and communication skills, strong ability to multi-task - serving customers quickly and efficiently. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Greets customers, takes orders, mixes and serves hot and cold beverages such as coffee, espresso, cappuccino, café latte, tea chai, fruit blend drink, etc. while considering customer specifications. * Works to maintain good customer relations and speedy delivery of all beverages. * Arranges coffee bar, supplies and cups to make attractive displays. * Maintains bar area in a neat and sanitary manner. * Often cleans coffee machines, restaurant areas and preparation areas. * Records all sales, collects money, operates cash register and follows all cash-handling procedures as required. * May operate a cash, credit card and electronic payment register. * Attends all allergy and foodborne illness in-service training. * Complies with all hospital policies and procedures including reporting of injuries and accidents. * Participates in all required training programs. EXPECTED BEHAVIORS: * Interact professionally with customers. Possess a sense of responsibility, initiative, honesty, resourcefulness, patience and congeniality. Adheres to all rules and regulations set forth by Hancock Regional Hospital.

This position is a Daytime Sub Barista position to help with coverage when we have a need. This is on an as-needed basis. JOB SUMMARY: Assist with coffee bar operations providing excellent service and adherence to recipe compliance standards to fulfill customers food and beverage orders. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Maintain regular and consistent attendance and punctuality, with or without reasonable accommodation. Available to work flexible hours that may include early mornings, evenings, weekends, nights and/or holidays. Meet store operating policies and standards, including providing quality beverages and food products, cash handling and store safety and security, with or without reasonable accommodation. Engage with and understand our customers, including discovering and responding to customer needs through clear and pleasant communication. Prepare food and beverages to standard recipes or customized for customers, including recipe changes such as temperature, quantity of ingredients or substituted ingredients. Available to perform many different tasks within the store during each shift. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Greets customers, takes orders, mixes and serves hot and cold beverages such as coffee, espresso, cappuccino, café latte, tea chai, fruit blend drink, etc. while considering customer specifications. Works to maintain good customer relations and speedy delivery of all beverages. Arranges coffee bar, supplies and cups to make attractive displays. Maintains bar area in a neat and sanitary manner. Often cleans coffee machines, restaurant areas and preparation areas. Records all sales, collects money, operates cash register and follows all cash-handling procedures as required. May operate a cash, credit card and electronic payment register. Attends to all allergy and foodborne illness in-service training. Complies with all hospital policies and procedures including reporting of injuries and accidents. Participates in all required training programs. EXPECTED BEHAVIORS: Interact professionally with customers. Possess a sense of responsibility, initiative, honesty, resourcefulness, patience and congeniality. Adheres to all rules and regulations set forth by Hancock Regional Hospital.

JOB SUMMARY: The Student Nurse Extern (SNE) II functions as a member of the healthcare team to deliver nursing care to patients while under the direct supervision of the Registered Nurse (RN). The SNE II performs duties and responsibilities in accordance with educational background, clinical experience, orientation, competency verification and hospital policies and procedures. QUALIFICATIONS: ESSE NTIAL FUNCTIONS AND RESPONSIBILITIES: Demonstrates knowledge and technical skill necessary for providing safe and competent patient care and ability to follow instructions accurately. Maintains good physical and emotional well-being. Possesses genuine interest in caring for patients in the acute care environment. Personal qualities to include kindness, sympathy, understanding, respect, good judgment, integrity, loyalty, sense of humor and the ability to relate effectively with patients, families and coworkers. Demonstrates computer and keyboarding skills necessary to provide a complete and accurate electronic medical record. Documents accurate health data collection consistent with hospital, departmental and unit-specific policies/procedures/protocols. Demonstrates the ability to correctly use the telephone system to place callers on hold, transfer calls, etc. Duties include but are not limited to: Attending to patient care needs: answering call lights, bathing, toileting, turning, passing ice water; obtaining and correctly labeling venous puncture specimens; correctly applying EKG leads and running 12 lead EKG as requested; applying telemetry leads as ordered; performing hourly rounding and ensuring safety measures in place (ex.-bed/chair alarm, safe room environment without trip hazards, etc.); performing bedside shift report; utilizing AIDET-P; implementing fall prevention measures; obtaining: vital signs, accuchecks, hematests weights, accurate intake and output; maintaining appropriate hand hygiene compliance per policy; following appropriate isolation practices; maintaining a clean patient environment: providing linen changes, changing trash, cleaning environment, etc.; maintaining cleanliness of soiled utility rooms and equipment; stocking rooms with supplies as needed; documenting care provided and charging for appropriate items per nursing policy and procedure; maintaining patient safety during ambulation, transfers, re-positioning, etc. May include orientation with a Registered Nurse (RN) in the last semester of clinicals. EXPECTED BEHAVIORS: Associate can deliver care/service appropriate to patients/customers. Demonstrates competence in technical skills performed. Demonstrates critical thinking skills and the ability to prioritize care needs. Complies with direction of RN for patient activity/care. Displays/exhibits self-directed growth by seeking educational opportunities to improve knowledge/skill. Participates on appropriate house-wide committees as approved by the Unit Coordinator/Director. Contributes to implementing and supporting progressive change. Makes suggestions to solve patient care or unit problems. Identifies areas of quality improvement and offers suggestions/recommendations. Assists with orientation of new staff. Attends unit/departmental meetings/in-services at least 75 percent of the time or as assigned. Demonstrates acceptable attendance and punctuality per policy. Participates in quality improvement activities. Completes assigned responsibilities in an efficient, timely manner. Uses time not consumed by patient care to maintain the unit (cleaning, stocking, uncluttering, etc.). Utilizes unit supplies in a cost-conscious manner. Exhibits effective organizational skills that assist in decreasing and/or eliminating over use of man-hours. Recognizes impact of actions on co-workers and other departments and interacts in a manner conducive to teamwork and cost containment. Treats staff from other departments, co-workers, patients, and families with respect. Utilizes AIDET-P. Verbally communicates directions, answers to questions, etc. in a timely manner to patients, families, visitors, physicians, staff members and other departments. Applies good guest relation techniques to telephone conversations. Communicates pertinent patient information clearly, accurately, concisely and in a timely manner to designated persons. Collaborates with other members of the health team regarding patient care needs and responsibilities. Directs concerns to appropriate persons within timeframes suitable to the situation. Utilizes appropriate chain of command. Practice is consistent with safety principles, OSHA guidelines, and infection control guidelines. Observes equipment for malfunction and takes appropriate action. Delivers patient care in a compassionate, non-judgemental manner that respects individuals' right to privacy, dignity, respect and confidentiality at all times. Confronts individuals/situations assertively and non-aggressively when necessary to ensure the rights of patients, self and others are respected. Demonstrates effective conflict resolution skills thought the use of problem-solving skills, discretion and respect. Readily offers assistance to families, visitors, patients/residents and colleagues. Functions in a professional manner under stressful or emergency conditions. Utilizes effective verbal, non-verbal and written forms of communication. Conducts self in a manner consistent with the intent of the hospital's mission, vision, values, and patient's first behavioral commitment.

JOB SUMMARY: The Payroll Specialist is responsible for the in-house preparation and distribution of all paychecks and payroll reports for Hancock Health and all other entities. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Process in-house bi-weekly payroll accurately and timely. Prepare annually and quarterly payroll tax fillings. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The specialist is responsible for maintaining all payroll records. The specialist is responsible for filing federal and state tax payments. The specialist is responsible for maintaining timekeeping software and understanding pay practices and policies. The specialist is responsible for preparing W2 reporting at year end and electronically filing to state and federal agencies. The Payroll Specialist may assist in various accounting matters as needed. EXPECTED BEHAVIORS: Evidence of good grooming and professional conduct. Possess a sense of responsibility, initiative, honesty and confidentiality. Desire and ability to cooperate with others.

JOB SUMMARY: The Technician Sterile Processing II performs disinfection and sterilization of supplies, instruments and equipment. Cleans, wraps, sterilizes, stores and distributes equipment, supplies, instruments and endoscopes used in patient care. Provides orientation and training to staff. Advanced knowledge and skills to facilitate daily functions of the area in accordance with policy and procedure. Restocks and maintains inventory control. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Performs disinfection and sterilization of supplies, instruments, and equipment. Cleans, wraps, sterilizes, and distributes equipment, supplies and instruments used in patient care. Works effectively with others consistently demonstrating tact, discretion, and a commitment to teamwork. Cleans and inspects instruments and inspects for visual damage. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Associate can deliver care/service appropriate to patient/customers. Performs sterilization. Performs an air removal test and jacket pressure check prior to first usage of the sterilizer. Clean autoclaves. Completes all documentation records. Is competent with steam and gas sterilizers. Clean equipment and instruments and inspect for visual damage. Performs decontamination. Operate washer/ disinfector. Assemble packs, procedure trays and carts. Follow procedure for content identification of each pack. Wrap instrumentation properly. Complete documentation of data, load number, sterilizer number and initials. Restock crash carts. Performs ordering function. Maintain adequate inventory. Knows processes for placing internal and external orders. Communicate back orders and other important supply issues accordingly. Proficient with computer programs. Performs distribution function. Maintain record of outgoing supplies for charge purposes and inventory control. Meet customer requests in a timely manner. Correctly label all supplies. EXPECTED BEHAVIORS: Works effectively with others consistently demonstrating tact, discretion and a commitment to team work. Functions appropriately under stressful or emergency conditions. Utilizes effective verbal, nonverbal and written communication. Assist with orientation of new associates. Contribute to planning, implementing and supporting change for improved patient care and departmental operations. Identify educational opportunities of growth. Demonstrate acceptable attendance and punctuality. Conduct self in a professional manner at all times.

INTRODUCTION: MRI opportunity for OP facilities. Gateway , Parkway and McCordsville Imaging Centers Ready to go above and beyond to shape a new healthcare experience? If you have a gift for getting things done without being told what to do…if you don't know the words "not my patient" or "not my responsibility"…and if listening, solving problems, and providing quality customer service come naturally to you, you'll fit right in at Hancock Health Gateway. Join the team and help us provide care that's friendly, personal, and easy to access-just what health care should be. At Hancock Health Gateway, you'll be empowered to provide a new standard of health care, centered on what patients want and need. And you'll do it in a fast-paced but friendly environment. Here, every team member, no matter their role, is equally responsible for creating, leading, and managing a high-quality patient experience. Whether your expertise is in the lab or patient care, we want our Gateway staff to take ownership of all aspects of service. To us, going above and beyond means providing high-quality healthcare, assisting patients with the registration and check-in process, having a conversation, and creating a lasting impression-even making a cup of coffee for a guest when needed. JOB SUMMARY: * Performs/monitors MRI CT procedures per written protocol as requested by physician's order, unless modified by Radiologist's /RA's preference. * Adheres to established organizational and departmental Policies, Standard Operating Procedures, quality assessment, and safety. * Assists Radiologists, RA's and other providers. * Ability to interact with patients of all ages i.e., neonatal, child, adolescent, adult and geriatric as required by department patient population. * Must possess problem solving abilities, excellent customer service skills, AIDET and Patient First characteristics. * Assists in maintaining a safe working environment throughout the facility. * Available for on-call and call-back responsibilities, as required. * Assists lead technologists in making recommendations for cost containment and quality improvement. * Knowledge of ordering and maintaining supplies from vendors and CSR. * Thoroughly screen, position, instruct and explain the procedure to the patient including follow up assessment. * Capable of selecting proper factors, exposures, sequences for equipment. * Produce high quality diagnostic images for proper interpretation by Radiologists and RA's, including patient detailed history per department protocol. * Properly charge exams in the ITS system. * Ability to assist with taken, logged, billed and completed logs. * Performs other duties as assigned, team atmosphere, willing to assist in all areas. * Student supervision and evaluation. * Performs quality assurance testing and maintains clean working environment. * Sterile technique as required. * Assist with sedations as required. * Assist with invasive procedures as required. QUALIFICATIONS: ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Possess knowledge of MRI equipment and pre-exam screening requirement within 3 months of hire date. * Computer literate and ability to understand PACS, CR/DR, HIS/RIS System. * Demonstrated organization and time management skills. * Possess knowledge of cross section anatomy. * Ability to critique images against measurable criteria as established by Radiology Department Standard Operating Procedures. * Does not require direct supervision for technical detail, capable of independent judgment. * IV insertion competency if applicable. * Ability to administer IV/oral contrast as directed by Radiologist if applicable. JOB SPECIFIC CORE COMPETENCIES: * Age Specific Training - Ability to interact with patients of all ages. * Rad Safety Policy Review * Customer Service - follows AIDET

JOB SUMMARY: The Front Desk Receptionist is responsible for providing Wellness Center members, guests, and rehab patients with excellent customer service to through greetings, answering of phones, and answering of questions about the center; and for creating a positive first impression the center for all users of the facility. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Customer Service: Answers phone within three rings and with proper phone etiquette. Communication: Knowledge of scheduling system and communicate to staff when there are changes of schedule during providers shift. Professionalism: Maintains proper dress code while working of a HWC logoed collared shirt, jacket, or business casual attire and HH Badge. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Greets all users of the facility (by name when possible) and with a smile each time they enter and depart the facility, and delivers world-class customer service at all times. Answers all incoming phone calls with an upbeat attitude, ensuring that the calls are handled in a manner that addresses the needs of the caller. Provides service support, including scheduling appointments, selling products from the beverage cooler and other retail products, taking messages, and answering questions about the center. Displays proficiency in the operation of the facility's computer hardware and software systems. When not assisting members and at minimum once per shift, follows the facility cleaning checklist to ensure all areas are in excellent condition. Follows established procedures when equipment is found to be malfunctioning in an effort to return it to operational status within 24 hours, including posting appropriate status signage, notifying the MOD or maintenance personnel, and recording the problem in the equipment log binder. Remains knowledgeable and proficient in all facility rules, regulations, and policies and enforces when applicable. Maintains current information on all center programs, services, and activities, and promotes them regularly. Responds to all emergency situations according to facility policy and procedures. Attends all scheduled employee meetings. Assumes other duties and projects as assigned.

This person should provide an excellent experience for patients when collecting blood and other specimens. May be required to work within the hospital as well as from off sites. Registers Lab patients and enters orders from a variety of sources (electronic, written, faxed, and verbal). Provides clerical support for all lab technical functions, maintains the physical space of the drawing area including washing glassware. Processes specimens, including centrifuging and specimen preparation. This position also requires interdepartmental support activities to more effectively provide patient care and flow. These activities may range from assisting with nursing routines on non-laboratory staff and any other assigned tasks. This individual may also perform limited waived and moderate complexity tests as authorized by the Lab Medical Director. This position requires variable working hours starting as early as 4 am and includes weekend and holiday rotation. This position may assist in training new staff and will perform other duties as assigned. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Expert phlebotomy and customer services skills. Accurately sort and process all types of body fluids, tissues while maintaining high degree of accuracy. Performs POC testing. General understanding of medical terminology and keyboarding experience. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Must be skilled at blood collections and have general phlebotomy experience. Must have previous healthcare experience or understand basic medical terminology and have keyboarding experience. This position requires the ability to move rapidly from location to location within the hospital. This position requires the ability to accurately sort and distribute all types of body fluids, tissues, and other specimens brought to the lab for analysis. This position requires maintaining a high level of accuracy while simultaneously performing a variety of tasks. Requires the employee to travel from work to collect specimens remote from the hospital. Must have a valid Indiana driver's license and a vehicle to make these trips under various climatic conditions if the hospital vehicle is not available. Must be contactable by telephone for backup coverage. Must maintain competency per protocol and attend applicable continuing education. EXPECTED BEHAVIORS: Must possess the qualities of integrity and good judgement. Must maintain good physical and emotional well-being. Must be able to communicate technical information clearly both in direct conversation and by phone. Must have a consistently friendly, reassuring personality in dealing with patients. Must have strong interpersonal skills for maintaining good relationships with clients. Must have good typing skills. Experience with computers a plus. Must maintain qualities agreed to in Patients First Commitment (Attitude/Demeanor, Respect, Teamwork, Accountability/Initiative, Communication and Dedication to Excellence).

JOB SUMMARY: An exempt position responsible for managing the daily operations related to services performed by Gateway Patient Services Health Advocates. Responsible for monitoring and assisting staff on a continuous basis to ensure job performance is aligned with goals and expectations. Responsible for the implementation of applicable job training and educational programs to ensure the retention of a quality work team. Responsible for the continuous monitoring of all system needs to ensure an efficient flow of work is maintained for all supported departments. Assists in ensuring overall facility performance and goals are maintained and aligned with pro forma. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Responsible for monitoring and assisting staff on a continuous basis to ensure job performance is aligned with goals and expectations. Responsible for the implementation of applicable job training and educational programs to ensure the retention of a quality of work team. Responsible for the continuous monitoring of all system needs to ensure an efficient flow of work is maintained for all supported departments. Assists in ensuring overall facility performance and goals are maintained and aligned with pro forma. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Demonstrated communication skills to effectively communicate with patients and patients' families. Demonstrated reading skills to interpret instructions, manuals, insurance information, physician instructions and patient correspondence. Demonstrated math skills to calculate patient bills. Demonstrated knowledge of medical terminology. Operational knowledge of telephones, fax machines, postage machines, and other office equipment. Demonstrated oral communication skills needed to develop patient rapport and ability to independently address patient needs as appropriate. Demonstrated ability in handling patient confidentiality. Ability to work with peers in a team situation and create a positive work environment for team members. Demonstrate a functional and technical understanding of applicable scheduling and billing software, Intranet and Internet usage, Excel/Word software, E-mail Usage and Web-based applications. Required to check e-mail daily and use as a source of internal and external communication. Required to understand and utilize electronic medical record technology. Demonstrate knowledge of current resources and programs to assist the patient's needs for financial resources. Demonstrates ability to act with sensitivity as a patient advocate. ESSENTIAL FUNCTIONS: The following list describes the essential duties of this role. Individuals in this role may perform additional, related duties not listed here. Staff support in all areas Staff scheduling Staff performance evaluations Initiates corrective action as deficiencies are recognized Staff education and training requirements Assists with job interviews as needed Assist with software development and implementation Facilitates departmental and, when asked, organizational meetings PROFESSIONAL/TECHNICAL ABILITIES: Medical Terminology knowledge. Experience in computer operations. Successful experience in working with general public. Customer service experience. Ability to work in a fast-paced high stress environment. Attention to detail. Knowledge of medical office practices and procedures. Prefer two plus years of experience in a healthcare setting. Basic accounting. PERSONAL CHARACTERISTICS: Evidence of good grooming and professional conduct. Takes personal ownership in appearance and that of work environment. Good communication skills both oral and written. Ability to maintain composure under stressful situations. Caring, compassionate, and approachable in all customer contacts. Possess a sense of responsibility, initiative, honesty, and confidentiality. Privacy - respects customers' right to privacy and modesty. Confidentiality - maintains customers' confidentiality in matters relating to patient and family. Telephone etiquette - speaks so that customers hear a smile. Initiative - takes necessary steps to fix problems immediately.

INTRODUCTION: Ready to go above and beyond to shape a new healthcare experience? If you have a gift for getting things done without being told what to do…if you don't know the words “not my patient” or “not my responsibility”…and if listening, solving problems, and providing quality customer service come naturally to you, you'll fit right in at Hancock Health Gateway. Join the team and help us provide care that's friendly, personal, and easy to access-just what health care should be. At Hancock Health Gateway, you'll be empowered to provide a new standard of health care, centered on what patients want and need. And you'll do it in a fast-paced but friendly environment. Here, every team member, no matter their role, is equally responsible for creating, leading, and managing a high-quality patient experience. Whether your expertise is in the lab or patient care, we want our Gateway staff to take ownership of all aspects of service. To us, going above and beyond means providing high-quality healthcare, assisting patients with the registration and check-in process, having a conversation, and creating a lasting impression-even making a cup of coffee for a guest when needed. JOB SUMMARY: Performs/monitors CT procedures per written protocol as requested by physician's order, unless modified by Radiologist's /RA preference. Adheres to established organizational and departmental Policies, Standard Operating Procedures, quality assessment, and safety. Assists Radiologists, RA's and other providers. Ability to interact with patients of all ages i.e., neonatal, child, adolescent, adult and geriatric as required by department patient population. Must possess problem solving abilities, excellent customer service skills, AIDET and Patient First characteristics. Assists in maintaining a safe working environment throughout the facility. Available for on-call and call-back responsibilities, as required. Assists lead technologists in making recommendations for cost containment and quality improvement. Knowledge of ordering and maintaining supplies from vendors and CSR. Thoroughly screen, position, instruct and explain the procedure to the patient including follow up assessment. Capable of selecting proper factors, exposures, sequences for equipment. Produce high quality diagnostic images for proper interpretation by Radiologists / RA's, including patient detailed history per department protocol. Properly charge exams in the ITS system Ability to assist with taken, logged, billed and completed logs. Performs other duties as assigned, team atmosphere, willing to assist in all areas. Student supervision and evaluation. Performs quality assurance testing and maintains clean working environment. Sterile technique as required. Assist with sedations as required. Assist with invasive procedures as required. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: Possess knowledge of CT equipment and pre-exam screening requirement within 3 months of hire date. Computer literate and ability to understand PACS, CR/DR, HIS/RIS System. Demonstrated organization and time management skills. Possess knowledge of cross section anatomy. Ability to critique images against measurable criteria as established by Radiology Department Standard Operating Procedures. Does not require direct supervision for technical detail, capable of independent judgment. IV insertion competency if applicable. Ability to administer IV/oral contrast as directed by Radiologist if applicable. EXPECTED BEHAVIORS: Ability to perform essential job functions with or without reasonable accommodation. Excellent human relation skills and adheres to the Radiology Department's "General Policies for Patient Rights Policy" (RI 100). Exhibit positive interaction with all patients, visitors, co-workers, and providers. Ability to deal with the stress of customer relations in a positive/assuring manner. Ability to have flexible work schedule. Must possess the qualities of integrity and good judgement. Must have the ability to project compassion, kindness and excellence to patients and staff following our mission and vision. Must be able to communicate technical information clearly; by direct conversation, in writing, and by phone. Must maintain qualities agreed to in Patients First Commitment (Attitude/Demeanor, Respect, Teamwork, Accountability/Initiative, Communication and Dedication to Excellence).

JOB SUMMARY: Medical billing experience is required. The patient account representative is responsible for managing all aspects of accounts receivables to ensure maximum/timely reimbursement for services performed. The patient account role will be responsible for keeping current on all payer specific regulations and procedures and will provide written summaries of findings and recommendations. This position is customer focused with emphasis on accounts receivable management. The patient account representative is required to follow established guidelines, take action to recover delinquent accounts with the payers. Place calls to the payers to collect and assist in maintaining Network A/R days. Follow up maybe performed by way of payer websites when appropriate. QUALIFICATIONS: JOB SPECIFIC CORE COMPETENCIES: Accurately bills and collects insurance payments. Works with patients and third party payors to obtain payment on delinquent accounts according to legal and proper collection techniques as well as maintain A/R days outstanding within established HPN guidelines. ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: The following list describes the essential duties of this role. Individuals in this role may not perform all of these duties, or may perform additional, related duties not listed here. Performs daily billing processes including but are not limited to pre-billing reports/workqueues, claim corrections, and Medicare FISS system claim corrections,. Monitors the billing and follow up holds at all sources, ensures timely resolution and is responsible for keeping assigned tasks current. Documents all actions taken on accounts in the system account notes to ensure all prior actions are noted and understandable by others. Maintains knowledge of applicable rules, regulations, policies, laws and guidelines that would impacts Government and NonGovernment billing and follow-up. Complies with applicable state/federal laws and the program requirements of accreditation agencies and federal, state and government health plans. Informs leadership of changes in payer requirements. Exercises independent judgment to report repetitive rejections so that corrective actions can occur. Treats patients and their families along with internal customers with respect and dignity. Ensures confidentiality of patient records. Responds to customer concerns in a timely and professional manner. Meets productivity standards designated by the department. Meets QA standards designated by the department. Assists leadership with special projects. Performs other duties as assigned by the Supervisor. Adheres to all network and departmental procedures and policies. Adheres to and supports the network PRIIDE values and Standards of Behavior guidelines. Completes annual educational requirements. Maintains A/R to meet Network set goals. Follows billing and collection procedures as outlined in policies and provides payers with the appropriate and necessary information to adjudicate claim. Participates in monthly conference calls with specific payers. Follows appropriate steps to resolve insurance correspondence scanned into mail queues. Follows appropriate steps to resolve denials within specified timeframe. Individuals may not perform all of these duties, or may perform additional, related duties not listed here. Demonstrates the following competencies: Attitude/Customer Competencies Caring, compassionate, and approachable in all customer contacts Privacy - respects customers' right to privacy and modesty Confidentiality - maintains customers' confidentiality Telephone etiquette - speaks so that customers hear a smile Appearance - takes personal ownership in appearance and that of work environment Initiative - takes necessary steps to fix problems immediately Providing Direction and Customer Acknowledgment - provides personalized attention by being courteous, friendly, and helpful when responding to customers' needs Timely service - recognizes that customers' time is very valuable; provides them with prompt service Customer information/education - provides customers with the best information needed to make informed choices Relationship Competencies/Work Group Competencies Demonstrates advocacy, respect and truth telling Demonstrates accountability for own actions Demonstrates ability to respectfully address interpersonal conflicts Takes initiative to help others Demonstrates a learning attitude toward solving problems Demonstrates openness to change and new learning Reports to work on time and has regular attendance Adheres to practice defined dress code Attends Staff meetings Ethical Decision-Making Respects the needs, expectations and rights of all individuals Advocates the rights of all to a safe environment Uses sensitivity to cultural diversity to guide decision-making Performance Improvement Identifies work processes and strives to reduce cost and increase satisfaction Identifies customers and demonstrates understanding of customers' expectations Actively works to increase satisfaction of all Monitors customers' satisfaction Takes active role in department process improvement efforts; demonstrates understanding of outcomes Demonstrates an understanding of responsibilities Demonstrates diagnostic thinking/reasoning Utilizes feedback from peers, supervisor, customers to drive performance and behaviors (KNOWLEDGE, SKILLS & ABILITIES) Ability to analyze data involving many variables and convert to actionable information Ability to be detail oriented Ability to continuously develop and improve ones self Ability to extract information from medical records to support claim appeals. Ability to independently manage time and priorities Ability to independently resolve problems Ability to use customer service skills to provide an exceptional experience Ability to utilize Microsoft Office Suite CPT and ICD-10 coding; knowledge of commercial and governmental rules Knowledge of documentation requirements, coding guidelines as well as government and commercial payer rule and edits. Ability to communicate effectively both orally and in writing

JOB SUMMARY: Functions as a member of the healthcare team to deliver nursing care to patients under supervision of a Registered Nurse (RN). The Patient Care Technician assists in caring for patients by answering call lights, bathing, feeding, toileting, transporting, monitoring vital signs and provides for the basic needs of the patient. The Technician will also change linens and maintain patient rooms in an orderly fashion. QUALIFICATIONS: ESSENTIAL FUNCTIONS AND RESPONSIBILITIES: * Demonstrates knowledge and technical skill necessary for providing safe and competent patient care and ability to follow instructions accurately. * Maintains good physical and emotional well-being. * Possesses genuine interest in caring for patients in the acute care environment. * Personal qualities to include kindness, sympathy, understanding, respect, good judgment, integrity, loyalty, sense of humor and the ability to relate effectively with patients, families and coworkers. * Demonstrates computer and keyboarding skills necessary to provide a complete and accurate electronic medical record. * Documents accurate health data collection consistent with hospital, departmental and unit-specific policies/procedures/protocols. * Demonstrates the ability to correctly use the telephone system to place callers on hold, transfer calls, etc. * Duties include but are not limited to: attending to patient care needs: answering call lights, bathing, toileting, turning, passing ice water; obtaining and correctly labeling venous puncture specimens; correctly applying EKG leads and running 12 lead EKG as requested; applying telemetry leads as ordered; performing hourly rounding and ensuring safety measures in place (ex.-bed/chair alarm, safe room environment without trip hazards, etc.); performing bedside shift report; utilizing AIDET-P; implementing fall prevention measures; obtaining: vital signs, accuchecks, hematests weights, accurate intake and output; maintaining appropriate hand hygiene compliance per policy; following appropriate isolation practices; maintaining a clean patient environment: providing linen changes, changing trash, cleaning environment, etc.; maintaining cleanliness of soiled utility rooms and equipment; stocking rooms with supplies as needed; documenting care provided and charging for appropriate items per nursing policy and procedure; maintaining patient safety during ambulation, transfers, re-positioning, etc. EXPECTED BEHAVIORS: * Associate is capable of delivering care/service appropriate to patients/customers. * Demonstrates competence in technical skills performed. * Demonstrates critical thinking skills and the ability to prioritize care needs. * Complies with direction of RN for patient activity/care. * Displays/exhibits self-directed growth by seeking educational opportunities to improve knowledge/skill. * Participates on appropriate house-wide committees as approved by the Unit Coordinator/Director. * Contributes to implementing and supporting progressive change. * Makes suggestions to solve patient care or unit problems. * Identifies areas of quality improvement and offers suggestions/recommendations. * Assists with orientation of new staff. * Attends unit/departmental meetings/in-services at least 75 percent of the time or as assigned. * Demonstrates acceptable attendance and punctuality per policy. * Participates in quality improvement activities. * Completes assigned responsibilities in an efficient, timely manner. * Uses time not consumed by patient care to maintain the unit (cleaning, stocking, uncluttering, etc.). * Utilizes unit supplies in a cost-conscious manner. * Exhibits effective organizational skills that assist in decreasing and/or eliminating over use of man-hours. * Recognizes impact of actions on co-workers and other departments and interacts in a manner conducive to teamwork and cost containment. * Treats staff from other departments, co-workers, patients, and families with respect. * Utilizes AIDET-P. * Verbally communicates directions, answers to questions, etc. in a timely manner to patients, families, visitors, physicians, staff members and other departments. * Applies good guest relation techniques to telephone conversations. * Communicates pertinent patient information clearly, accurately, concisely and in a timely manner to designated persons. * Collaborates with other members of the health team regarding patient care needs and responsibilities. * Directs concerns to appropriate persons within timeframes suitable to the situation. * Utilizes appropriate chain of command. * Practice is consistent with safety principles, OSHA guidelines, and infection control guidelines. * Observes equipment for malfunction and takes appropriate action. * Delivers patient care in a compassionate, non-judgemental manner that respects individuals' right to privacy, dignity, respect and confidentiality at all times. * Confronts individuals/situations assertively and non-aggressively when necessary to ensure the rights of patients, self and others are respected. * Demonstrates effective conflict resolution skills thought the use of problem-solving skills, discretion and respect. * Readily offers assistance to families, visitors, patients/residents and colleagues. * Functions in a professional manner under stressful or emergency conditions. * Utilizes effective verbal, non-verbal and written forms of communication. * Conducts self in a manner consistent with the intent of the hospital's mission, vision, values, and patient's first behavioral commitment.