How To Become A Guest Services: What It Is and Career Path

What is a guest services and how to become one

Updated January 8, 2025

4 min read

A guest services representative works in the hospitality industry to provide assistance and information to guests. They ensure guests have a positive experience by answering questions, addressing concerns, and providing recommendations. Guest services may also handle reservations, check-ins, and check-outs. They must possess excellent communication and customer service skills, as well as a thorough knowledge of the hotel or resort facilities and surrounding area. Overall, guest services creates a welcoming experience for guests.

ScoreGuest ServicesUS Average

Salary

2.1

Avg. Salary $27,247

Avg. Salary $59,228

Stability Level

5.9

Growth Rate -4%

Growth Rate 0.3%

Diversity

9.2

Race

American Indian and Alaska Native 0.76%

Asian 6.47%

Black or African American 10.61%

Hispanic or Latino 22.32%

Unknown 5.52%

White 54.32%

Gender

female 62.00%

male 38.00%

Age - 39

Race

American Indian and Alaska Native 3.00%

Asian 7.00%

Black or African American 14.00%

Hispanic or Latino 19.00%

White 57.00%

Gender

female 47.00%

male 53.00%

Age - 39

Stress Level

5.9

Stress level is manageable

7.1 - high

Complexity Level

6.6

Complexity Level is challenging

7 - challenging

Work Life Balance

6.5

Work Life balance is good

6.4 - fair

What are the pros and cons of being a Guest Services?

Pros

Opportunities for tips and bonuses
Opportunities for career advancement and growth
Working in a fast-paced and dynamic environment
Being part of a team and having a sense of camaraderie
Flexible scheduling options

Cons

Long hours, especially during peak seasons
Standing for extended periods of time
Working holidays and weekends
Limited time for breaks or rest periods during shifts
Dealing with language barriers or communication difficulties with guests

Key steps to become a guest services

Explore guest services education requirements

Most common guest services degrees

Bachelor's

45.1 %

High School Diploma

23.0 %

Associate

19.7 %

Start to develop specific guest services skills

Skills	Percentages
Guest Service	41.10%
Reservations	7.55%
Customer Service	5.88%
Front Desk	5.84%
Wine	3.72%

Complete relevant guest services training and internships

Accountants spend an average of 6-12 months on post-employment, on-the-job training. New guest services learn the skills and techniques required for their job and employer during this time. The chart below shows how long it takes to gain competency as a guest services based on U.S. Bureau of Labor Statistics data and data from real guest services resumes.

Research guest services duties and responsibilities

Manage crew by utilizing professional leadership skills.
Train several employees during tenure on daily operations and Marriott policies.
Complete Marriott stats workshop, and hone comprehension of sales tactics.
Assist the front desk with answering the PBX systems and registering them in the hotel.

Prepare your guest services resume

When your background is strong enough, you can start writing your guest services resume.

You can use Zippia's AI resume builder to make the resume writing process easier while also making sure that you include key information that hiring managers expect to see on a guest services resume. You'll find resume tips and examples of skills, responsibilities, and summaries, all provided by Zippi, your career sidekick.

Choose From 10+ Customizable Guest Services Resume templates

Build a professional Guest Services resume in minutes. Browse through our resume examples to identify the best way to word your resume. Then choose from 10+ resume templates to create your Guest Services resume.

Apply for guest services jobs

Now it's time to start searching for a guest services job. Consider the tips below for a successful job search:

Browse job boards for relevant postings
Consult your professional network
Reach out to companies you're interested in working for directly
Watch out for job scams

How do guest services rate their job?