Guest Service Representative Jobs in Virginia

- 3,744 Jobs
  • Campground Front Desk Attendant

    Kings Dominion 4.1company rating

    Guest Service Representative Job In Virginia

    $13 per hour. Must be 18 years old A Campground Front Desk Associate at Kings Dominion is responsible for providing excellent customer service to guests and visitors at the Kings Dominion Campground. Responsibilities: Operate the reservations system by making reservations via telephone or in person, checking guests in and out, taking in deposits and other payments. Must become familiar with site types and what type of amenities we offer to guests. Be proficient with basic phone, computer, paperwork filing, and communication skills. Must be proactive in monitoring reservations to honor guest's requests. Must stay up-to-date on K2 updates as it pertains to daily operation. Must be able to perform basic addition and subtraction. Must have basic situation resolution skills. Greet and assist guests with their reservation needs. Able to stand for extended periods of time. Able to perform other minor to moderate tasks as assigned by a supervisor. Qualifications: Ability to work nights, weekends and holiday periods to meet business needs. Driver's License
    $13 hourly 2h ago
  • Customer Service Specialists in Call Center - $16-19/ hour

    Foundever

    Guest Service Representative Job In Big Stone Gap, VA

    Technical Customer Support Representative Join our dynamic team at Foundever, where every interaction is an opportunity to make a difference! Location Requirements: Must live within the commuting range and be able to work 50 MILES OF 10431 PINNACLE DR, WISE, VA 24293 Job Overview Foundever is hiring Technical Customer Service Associates! We invest in our people by providing paid training along with growth and development opportunities. For example, 84% of our managers are internal promotions. Become a valued member of our dynamic team, where you will have the opportunity to deliver exceptional, personalized support by assisting customers with a range of accounting and tax platforms and applications. What We're Looking For: Ability to multitask in and navigate between screens efficiently while assisting customers Comfortable in a fast-paced environment Must be 18+ years of age High school diploma (or GED equivalent) Associate or bachelor's degree preferred Must pass a criminal background Key Skills: Handle inbound customer service calls Drive customer satisfaction through voice, chat and email communication Navigate multiple systems and tools Ongoing training and skill development Why You Should Join Us: Pay: $16/hr with opportunities up to $19+! 100% paid training Benefits including medical, dental, life, and vision insurance Employee Assistance Program (EAP) 401k retirement plan with company match Employee discounts Referral bonuses Internal Mobility (84% of our managers are promoted within) About Foundever Foundever is a global leader in the customer experience (CX) industry. With 150,000 associates across the globe, we're the team behind the best experiences for +800 of the world's leading and digital-first brands. Our innovative CX solutions, technology and expertise are designed to support operational needs for our clients and deliver a seamless experience to customers in the moments that matter. Get to know us at ***************** and connect with us on Facebook, LinkedIn and Twitter. Military Partners We proudly support military families through partnerships with Military One Source and other veteran organizations. We value the unique skills and experiences that veterans bring to our workforce. EEO Foundever is committed to selecting, developing, and rewarding the best person for the job based on the requirements of the work to be performed and without regard to race, age, color, religion, sex, creed, national origin, ancestry, citizenship, disability/handicap, marital status, protected veteran status, uniform status, sexual orientation, pregnancy, genetic information, gender identity and expression, or any other basis protected by federal, state or local law. The Company forbids discrimination of all kinds, whether directed at Associates, applicants, vendors, customers, or visitors. This policy applies to all terms and conditions of employment, including recruitment, hiring, promotion, compensation, benefits, training, discipline, and termination.
    $16-19 hourly 3d ago
  • Customer Service Representative Associate

    RSC Insurance Brokerage 4.4company rating

    Guest Service Representative Job In Virginia

    The Customer Service Representative Associate will provide outstanding administrative and clerical support to the PRA Operations, Service and Account Management Teams, gaining an in-depth knowledge of agency processes and client needs. This position is designed to be a training opportunity for those pursuing a pathway to Client Service Specialist and Account Management. Primary Duties and Responsibilities: Provide timely and accurate information in response to service team and client requests Process requests from current or potential clients for items such as policy documents, proofs of insurance, and claims history/loss run requests Process tail letters and other communications at the request of the service and account management team Review policies and endorsements for accuracy in conjunction with a senior member of the service team, Account or Market Manager before sending to clients Assist with processing policy changes (additions and deletions of members to groups, address changes, etc.) using standard agency procedures Assist operations team with projects as needed and provide backup support on Operations Support responsibilities such as routing incoming phone calls, mail, and faxes Process new agency business according to agency and carrier policies and procedures, including setting up the data record, issuing policies in the Agency Management System, issuing certificates of insurance, and invoicing (if necessary) Assist with renewal process as directed by Client Service Specialist and/or Account Manager Requirements and Qualifications: Ability to obtain and maintain a Property and Casualty License within 90 days of the start date High School Diploma Insurance experience preferred Computer proficiency, including the ability to use agency database software and MS Office products, particularly MS Word and MS Excel Strong customer service orientation Excellent interpersonal and communication skills Risk Strategies is the 9th largest privately held US brokerage firm offering comprehensive risk management advice, insurance and reinsurance placement for property & casualty, employee benefits, private client services, as well as consulting services and financial & wealth solutions. With more than 30 specialty practices, Risk Strategies serves commercial companies, nonprofits, public entities, and individuals, and has access to all major insurance markets. Risk Strategies has over 100 offices and over 5,000 employees across the US and Canada. Our industry recognition includes being named a Best Places to Work in Insurance for the past five years (2018-2022) and on the Inc. 5000 list as one of America's Fastest Growing Private Companies. We are committed to being good stewards for our company, culture, and communities by having a strong focus on Environmental, Social, and Governance issues. Risk Strategies is an equal opportunity workplace and is committed to ensuring equal employment opportunity without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, Veteran status, or other legally protected characteristics. Learn more about working at Risk Strategies by visiting our careers page: ******************************** Personal information submitted by California applicants in response to a job posting is subject to Risk Strategies' California Job Applicant Privacy Notice.
    $30k-43k yearly est. 28d ago
  • Front Desk Agent

    State Metal Industries 3.9company rating

    Guest Service Representative Job In Virginia

    We are looking to add an upbeat, enthusiastic Front Desk Agent to provide great service and memorable experience to our guests. Benefits for the Front Desk Agent: Health, dental and vision insurance (full-time employees) Paid Time Off (full-time and part-time employees) 401K plan with company match (full-time and part-time employees) Hotel discounts (full-time and part-time employees) Paid holidays (full-time employees) Early access to earned wages Responsibilities The hotel front desk agent will handle guest check-ins and check-outs efficiently and in a friendly and professional manner Provide information about our hotel, available rooms, rates, and amenities Assist guests and resolve guest challenges to ensure 100% guest satisfaction Accurately conduct all cash handling and credit card processing activities Accurately, audit, balance and report on all cash and credit transactions including checks, deposits, house charges, promotional materials, postings etc. in the hotel in accordance with established policies and procedures Perform any other job related duties as assigned Desirable Qualifications for the ideal Front Desk Agent: Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role Experience with hotel reservations software, like OnQ or Opera Customer service experience Excellent communication and organizational skills SMI Hotel Group recruits the best and brightest, in order to deliver the highest quality service to our guests. If you believe that you have what it takes to join our team as a hotel front desk agent, we want to hear from you. We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
    $27k-33k yearly est. 12h ago
  • Guest Services Representative- Henrico Sport and Events Center

    Asmglobal

    Guest Service Representative Job In Virginia

    Guest Services Representative DEPARTMENT: Guest Services REPORTS TO: Guest Services Manager FLSA STATUS: Hourly As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. Reporting to the Guest Services Manager, Guest Services Representatives are responsible for providing excellent guest service to all event guests. Incumbent should be a self-starter that is able to operate under minimal supervision to accomplish work tasks such as: assist patrons at sports and entertainment events by performing duties, such as greeting guests, collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones Essential Duties and Responsibilities Greet guests as they enter ASM Henrico with a smile. Check badges and assist with crowd control inside the building and outside on the dock. Maintains fire watch during exhibit hours. Directs show move-in and move-outs. Responsible for scanning tickets and ensuring all guests have a proper ticket/credential. Provide guests with friendly and accurate directions. Check tickets for guests attempting to access their section and assist them in locating their seat. Responsible for maintaining a fun, friendly, and safe environment in assigned sections. Respond to guest complaints, questions, information requests and comments. Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure. Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees. Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors. Effectively and calmly interact with angry or emotional guests and employees. Ability to memorize, recollect, retrieve, and recite relevant information. Follow all operating policies and procedures at all times. Maintain company confidentiality. Qualifications: High school diploma or equivalent. At least 18 years of age. One (1) year prior customer service experience, preferably in a sports/entertainment venue environment. Reliable, punctual, and regular in attendance with good communication skills. Must have reliable transportation to and from the facilities for scheduled shifts. Must have the ability to read, write and understand English in a working environment. Friendly, outgoing personality. Ability to take direction well and work well with others. Must be able to operate radio devices. Must maintain a neat, well-groomed appearance that conveys professionalism at all times. No visible tattoos, facial piercings, unnatural hair colors (i.e. blue, pink, etc.) Must be available to work at least 70% of events per month; including all events on Fridays, Saturdays, Sundays, and Holidays. Work Conditions: Tasks are performed with moderate supervision. Walking & standing occurs 95% of the time (4-8 hours per shift). pushing and pulling doors open, lifting, stooping, and bending. Employees may be assigned to work positions located outside. Will require irregular hours. Employees may be scheduled to work until 12:00am or later. Employee should use precautions & follow safety guidelines. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
    $21k-28k yearly est. 20h ago
  • Guest Services Representative- Henrico Sport and Events Center

    ASM Global Stadium Management

    Guest Service Representative Job In Virginia

    Guest Services Representative DEPARTMENT: Guest Services REPORTS TO: Guest Services Manager FLSA STATUS: Hourly As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. Reporting to the Guest Services Manager, Guest Services Representatives are responsible for providing excellent guest service to all event guests. Incumbent should be a self-starter that is able to operate under minimal supervision to accomplish work tasks such as: assist patrons at sports and entertainment events by performing duties, such as greeting guests, collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones Essential Duties and Responsibilities Greet guests as they enter ASM Henrico with a smile. Check badges and assist with crowd control inside the building and outside on the dock. Maintains fire watch during exhibit hours. Directs show move-in and move-outs. Responsible for scanning tickets and ensuring all guests have a proper ticket/credential. Provide guests with friendly and accurate directions. Check tickets for guests attempting to access their section and assist them in locating their seat. Responsible for maintaining a fun, friendly, and safe environment in assigned sections. Respond to guest complaints, questions, information requests and comments. Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure. Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees. Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors. Effectively and calmly interact with angry or emotional guests and employees. Ability to memorize, recollect, retrieve, and recite relevant information. Follow all operating policies and procedures at all times. Maintain company confidentiality. Qualifications: High school diploma or equivalent. At least 18 years of age. One (1) year prior customer service experience, preferably in a sports/entertainment venue environment. Reliable, punctual, and regular in attendance with good communication skills. Must have reliable transportation to and from the facilities for scheduled shifts. Must have the ability to read, write and understand English in a working environment. Friendly, outgoing personality. Ability to take direction well and work well with others. Must be able to operate radio devices. Must maintain a neat, well-groomed appearance that conveys professionalism at all times. No visible tattoos, facial piercings, unnatural hair colors (i.e. blue, pink, etc.) Must be available to work at least 70% of events per month; including all events on Fridays, Saturdays, Sundays, and Holidays. Work Conditions: Tasks are performed with moderate supervision. Walking & standing occurs 95% of the time (4-8 hours per shift). pushing and pulling doors open, lifting, stooping, and bending. Employees may be assigned to work positions located outside. Will require irregular hours. Employees may be scheduled to work until 12:00am or later. Employee should use precautions & follow safety guidelines. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
    $21k-28k yearly est. 60d+ ago
  • Guest Services Representative- Part Time

    Hendrick 4.3company rating

    Guest Service Representative Job In Norfolk, VA

    Rick Hendrick Cadillac (Norfolk) Location: 6222 Virginia Beach Blvd, Norfolk, Virginia 23502 Part Time Guest Services Representative opportunity available at Hendrick Cadillac in Norfolk, VA! In this position you are trained to ensure a friendly and receptive environment for guests and provide administrative support for the dealership. Schedule: Mon- 3:30pm-8:00pm Tues- 3:30pm-8:00pm Wed- 3:30pm-8:00pm Thurs- 3:30pm-8:00pm Friday- 3:30pm-8:00pm Saturdays Bi weekly - 9:00am-8:00pm Pay & Benefits: Starting at $17.00 per hour Paid Company Training 401(k) Retirement Plan with Company Match Internal Career Advancement Opportunities Employee Discounts Employee Assistance Program Clean state of the art facilities Largest privately owned auto group in the country- great career growth potential! Essential Duties and Responsibilities include the following: Performs opening and closing Guest Services procedures. Answers incoming phone calls in a courteous, prompt, and professional manager. Directs phone calls to the appropriate person. Takes accurate messages. Directs customers to the appropriate person or department. Manages the desk log, loaner agreement log, dealer plate log, and gas card log. Tracks and filters all incoming calls and takes messages. Communicates effectively with Guest Services Manager Provides a warm, positive and happy environment for Guests, their children and fellow teammates. Helps maintain a clean and comfortable environment (monitor facility). Maintains CSI at or above Company standards. Participates in required training. Records all hours worked accurately in company timekeeping system. Follows Safeguards rules and regulations. Demonstrates the Company's Core Values. Complies with Company policies and procedures. Observes all Federal, State, Local and Company safety rules and regulations in the performance of duties. Other duties as assigned. Education/Experience: High School Diploma or GED. Previous customer service experience desired. Excellent interpersonal, communication, and organizational skills. Valid Driver's License Intermediate skills in Microsoft Office Products. Ability to learn Dealership Management System and web based applications utilized in operations. Ability to understand and follow instructions. Ability to communicate effectively with customers and company personnel. Ability to read and comprehend instructions, correspondence, and memos. Hendrick Core Values: To perform the job successfully, an individual should demonstrate the following Core Values. Servant Leadership Servant Leaders consciously put the needs of others before their own, because to serve people is to value them. Teamwork through Trust & Respect Diversity is strength, and when we trust and respect one another we can work as a team to achieve at a high level. Integrity Being honest and transparent with people, in an effort to do the right thing within the letter and spirit of the law, drives every action we take and every decision we make. Commitment to Customer Enthusiasm Every day we recommit ourselves to the customer experience, and we are empowered to exceed the expectations of our customers. Passion for Winning Hendrick's tradition of winning is based on the idea of striving to be the best, not the biggest, and is therefore defined by how we treat our people. Accountability at All Levels Taking ownership of our actions and our decisions allows us to grow as individuals, and support each other as a team. Commitment to Continuous Improvement Every day we soften our hearts as well as our egos, in order to seek out and improve upon areas of opportunity within ourselves and our team. This in no way states or implies that these are the only duties and responsibilities to be performed by this employee. The employee will be required to follow any other instructions and to perform any other duties and responsibilities upon the request of a supervisor. This job description is subject to revision at the discretion of the company. #CB Hendrick is an Equal Opportunity employer. Minorities, women, veterans, and individuals with disabilities are encouraged to apply. For more information regarding the EEOC, please visit *********************************************************************************************
    $17 hourly 60d ago
  • Front Desk Agent - (PT Seasonal)

    Vacatia 3.9company rating

    Guest Service Representative Job In Virginia Beach, VA

    About Us: Vacatia is an innovative hospitality company reinventing the timeshare experience across discovery booking and stay. The Ocean Key Resort is located in the heart of the Virginia Beach oceanfront, where you are within walking distance to the beach, local restaurants, entertainment, shopping, and more. Positioned at the south end of the boardwalk where you can enjoy fishing, charter a boat, or explore the Virginia Beach Aquarium. Join our team and enjoy all that Virginia Beach has to offer. Summary: In this part-time seasonal role, our Front Desk Agents have the responsibility to provide service to customers, answer inquiries pertaining to the Resort services, registration of Owners and guests, and to provide travel directions as needed. Responsible for handling, communicating and coordinating owner/client needs with the appropriate departments necessary to perform excellent customer service, while performing specific front office activities. Support efforts in meeting company guest satisfaction goals, including RCI Silver Crown Distinction expectations. Has a support responsibility to all functional officers, directors and managers. Essential Functions: Provides customer service and support to guests with questions and inquiries via phone, e-mail, direct mail and direct contact Provides an enjoyable vacation experience from check in to check out. Educates the guests on usage, on-site activities and area events and attractions Performs as Resort curb-side greeter and express check in agent for Owners and guests upon arrival Relays guest's messages and incoming mail Responds to guest inquiries, questions, suggestions and resolves minor complaints and discrepancies Follows up with the Front Desk Supervisor, Asst. Resort Manager, Resort Manager, or MOD, as appropriate Communicates and enforces Resort policies and procedures Processes payments Supports other departments in light cleaning, maintenance, house-keeping, marketing, and HR activities when needed Provides on-site activities, area attractions, events and other vacation information Keep areas clean and appropriately stocked Performs related duties as assigned or as the situation dictates Requirements Education and Experience: High school diploma or GED Customer service experience required Knowledge of computer applications Excellent oral and written communication skills Excellent time management & organizational skills Physical Requirements: While performing the essential duties of this Job, the employee is commonly required to stand, talk or hear. Additionally, employees in this position are frequently required to walk; use hands to lift, place, handle, and feel; stoop, kneel and crouch when stocking, shelving, etc. Employees must frequently lift and move up to 10 pounds and occasionally lift and move up to 25 pounds. Lifting items over 25 pounds will be done with equipment or two or more employees. Disclaimer: Vacatia is an equal opportunity employer. All decisions are based only on the individual's qualifications and ability to perform the work. An application must be completed for each position for which you are applying. Qualified and interested individuals may submit their application to Human Resources. Vacatia reserves the right to modify this at any time, without notice. The specific requirements, duties and skills set forth in this are intended to be all-inclusive as of the date this document is prepared. However this may not contain all of the duties, physical requirements and skills that you may be asked to perform during the period of time you work at Vacatia. Further, the job description is not a guarantee that you will perform any or all of these duties. #OKR Salary Description $15/hr
    $15 hourly 55d ago
  • Guest Service Agent

    Auberge Resorts 4.2company rating

    Guest Service Representative Job In Virginia

    A majestic all-season mountain retreat, Primland is located at the heart of the Blue Ridge Mountains on 12,000 expansive acres. Primland offers luxurious accommodations, a championship golf course, exquisite farm-to-table cuisine, a serene spa and a level of outdoor adventure that is unrivaled on the east coast. In one of the most breathtaking mountain settings, the resort boasts impressive year-round activities for the entire family, including horseback riding, fly fishing, alfresco yoga and meditation, kayaking, hiking, sporting clays, archery, stargazing in one of the largest observatories in the Eastern U.S., RTV trail riding and tennis. Job Description Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint. * Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures. * Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities. * Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences. * Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction. * Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions. Qualifications * 1 year in a similar role * Strong interpersonal and communication skills * Ability to handle multiple tasks efficiently * Familiarity with hotel management systems and basic computer skill Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $24k-29k yearly est. 13d ago
  • Associate Customer Service Representative Everyday Banking

    Wells Fargo Bank 4.6company rating

    Guest Service Representative Job In Roanoke, VA

    About this role: Wells Fargo is seeking an Associate Customer Service Representative in Everyday Banking. CSBB Operations delivers a diverse set of foundational operational and contact center services for the enterprise and to consumer, small business, and wholesale customers, providing stability, scalability, and security for Wells Fargo. Services include deposits, payments and ATM operations, global fraud and claims, account reconciliation, cash vault services, mail and courier solutions, print and image services, unclaimed property processing, legal order processing, estate care, and voice, email, chat, and social media services for consumer and small business customers. Find out why we're the #1 financial services company to grow YOUR career. Apply today. In this role you will: Support customers and seek ways to improve inquiries or issues from customers with empathy regarding financial products and services through a variety of channels such as phone, text, chat, video chat and other lines of communication in a fast-paced, high-volume environment Perform routine tasks such as answering inquiries, resolving problems and providing a best-in-class customer experience while adhering to work guidelines, policies, and regulations and navigating multiple computer systems Escalate questions and issues to more senior employees Required Qualifications: 6+ months of Customer Service, Financial Services or Contact Center experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education Desired Qualifications: Ability to provide strong customer service while listening, eliciting information efficiently, comprehending, and resolving customer issues Ability to execute in a fast paced, high demand, metric driven call center environment Excellent verbal, written, and interpersonal communication skills with integrity and a high level of professionalism with all levels of employees and customers, while maintaining attention to detail and accuracy Military experience resolving complex issues via written or verbal communication, including but not limited to, supply action requests, updating personnel records, answering benefit or pay questions, resolving errors, researching questions and other needs as requested by customers Ability to meet or exceed business goals and objectives and navigate multiple computer systems, applications, and utilize search tools to find information Knowledge, understanding and experience of internet, mobile, and social media technology Job Expectations: Must be able to attend full duration of required training period This position is not eligible for Visa sponsorship Ability to work additional hours as needed Schedule may be eligible for a shift differential under the terms of the shift differential policy Must work on-site at the location posted Training and Schedule: You will receive in-depth classroom training, continue on-the-job training, and coaching to learn about Wells Fargo banking products, procedures, and services. Training class starts on 5/5/2025 OR 5/19/2025 for 7 weeks. Training hours are 8:30 a.m. - 5:00 p.m. Monday - Friday. You are required to attend the full duration of this paid 7 weeks of training. We're open from Sunday - Saturday, 6:00 am - 12:00 am (EST). Your regular work schedule will be based on business need and will include working at least one weekend day and some holidays. Schedule may be eligible for a shift differential of 15% under the terms of the shift differential policy. Compensation: Starting rate $20.00 per hour Posting Location(s): 7711 Plantation Rd Roanoke VA 24019 @RWF22 Posting End Date: 27 Mar 2025 *Job posting may come down early due to volume of applicants. We Value Diversity At Wells Fargo, we believe in diversity, equity and inclusion in the workplace; accordingly, we welcome applications for employment from all qualified candidates, regardless of race, color, gender, national origin, religion, age, sexual orientation, gender identity, gender expression, genetic information, individuals with disabilities, pregnancy, marital status, status as a protected veteran or any other status protected by applicable law. Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements. Candidates applying to job openings posted in US: All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic. Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process. Applicants with Disabilities To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo. Drug and Alcohol Policy Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy to learn more. Wells Fargo Recruitment and Hiring Requirements: a. Third-Party recordings are prohibited unless authorized by Wells Fargo. b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
    $20 hourly 20d ago
  • Guest Service Representative

    Landmark Hotel Group

    Guest Service Representative Job In Chesapeake, VA

    Guest Services Representative / Front Desk Agent PM/Flex Shift, Comfort Suites Chesapeake Full Time $250 Sign-on Bonus! At Landmark, PEOPLE are our business. Serving our guests, clients, and team members is our PASSION! Be part of something great! JOIN OUR FAMILY, where People are Paramount . #LHGWhereYouBelong Landmark Hotel Group is seeking a Guest Services Representative/Front Desk Agent for the Comfort Suites Chesapeake located at 1550 Crossways Boulevard, Chesapeake, VA 23320. Core Responsibilities: Maintain complete knowledge at all times of Hotel features, room types, rates, and guest details Maintain complete knowledge and comply with all hotel and departmental policies and procedures. Obtain assigned bank and ensure the accuracy of contracted monies. Keep the bank secure at all times. Access all functions of the computer system according to established procedures and standards. Promote positive guest relations with all individuals approaching the Front Desk. Process all guest check-ins according to established hotel requirements. Qualifications: Must possess a good command of the English language and the ability to communicate clearly in person and via telephone. Experience working in a fast-paced environment Morning, Evening, Holidays, and Weekend availability is required Ensures uniform and personal appearance are clean and professional Maintain confidentiality of proprietary information; protect company assets Wellness Benefits: Medical Dental Vision Generous Paid Time Off Colonial Life Supplemental Insurance Planning for the Future: 401(k) with company match Life insurance Training and Development Opportunities Rewards: Incentive-based bonus program Employee discounts Discounts for friends and family $250 Sign-on bonus Our focus is to deliver genuine, heart-felt service - service to our guests, service to our community, and service to each other. Our company's culture can be best described as a family joined by a shared set of values, vision, and mission. Our success is driven by our people - a pool of dedicated team leaders and associates. The hallmarks of our culture are quality, integrity, and service. If this sounds like the place for you and you share the same values... Join Us! For more information about joining the Landmark Family, please visit landmarkhotelgroup.com/careers Comfort Suites Chesapeake 1550 Crossways Blvd. Chesapeake, VA 23320 ************
    $21k-28k yearly est. 60d+ ago
  • Guest Services Representative - Crystal Spring Tower

    Carillion Health System

    Guest Service Representative Job In Roanoke, VA

    " Guest Services Representative - Crystal Spring Tower Roanoke, VA, US, 24014 Employment Status: Full time Shift: Day/Evening/Night Facility: CRMH - Carilion Roanoke Memorial Hospital How You'll Help Transform Healthcare: will be located in the Crystal Spring Tower Responsible for proactively meeting, greeting, directing and assisting patients and guests. Ensures a seamless flow of operations into facility. Assist with patient registration process, vendor check-in, conducts facility tours, and performs Notary acts as well as other business services. Works closely with and manages Volunteers. * Manages patient flow from point of entry to service area. Serves as liaison between patient families and staff. Welcomes, greets and assists patients and guests. Uses patient identifiers to effectively route individuals. * Directs and checks in patients with Patient Access department using programs Epic, Spark, Excel, CWS-Teletracking and Teletracking Bed Board. * Performs business and concierge type services for patients, guests and staff such as Notary assistance, managing lost and found items, receiving and routing dropped off mail, Fed Ex and UPS items, as well as personal belongings. * De-escalates situations with displeased patients or guests. Works closely with Patient Advocacy and Security reporting complaints, no-news issues, thefts, violence, locked or lost cars, dead batteries, etc. * Serves as Sales Associate; provides back-up coverage for CRMH Gift Shop and JCHS Bookstore, as well as assisting volunteers with flower, gift and newspaper deliveries. * Serves as Sales Associate; provides back-up coverage for CRMH Gift Shop and JCHS Bookstore, as well as assisting volunteers with flower, gift and newspaper deliveries. * Conducts facility tours for area students, future staff and expecting OB parents and coordinates with authorized department managers and schedules tour dates and times. * Verify, direct and if needed, plan shuttle transportation for incoming patients via Epic, Web Exchange and Shuttle Tracker programs. What We Require: Education: High school diploma or GED required. Experience: Two years related experience in customer service. Other Minimum Qualifications: Must have excellent interpersonal skills, hospitable personality, calmness, tact, diplomacy and professionalism in handling all situations. Must be neat in appearance. Hospital experience recommended, basic typing skills required. Ability to use computer terminal to access information. Proficient in office equipment. Ability to perform all functions of this position within 90 days with minimal supervision. Dependable, accessible, and occasionally available for an on-call basis. About Carilion This is Carilion Clinic ... An organization where innovation happens, collaboration is expected and ideas are valued. A not-for-profit, mission-driven health system built on progress and partnerships. A courageous team that is always learning, never discouraged and forever curious. Headquartered in Roanoke, Va., you will find a robust system of award winning hospitals, Level 1 and 3 trauma centers, Level 3 NICU, Institute of Orthopedics and Neurosciences, multi-specialty physician practices, and The Virginia Tech Carilion School of Medicine and Research Institute. Carilion is where you can make your own path, make new discoveries and, most importantly, make a difference. Here, in a place where the air is clean, people are kind and life is good. Make your tomorrow with us. #CrystalSpringTowerEL Requisition Number: 150260 Employment Status: Full time Location: CRMH - Carilion Roanoke Memorial Hospital Shift: Day/Evening/Night Shift Details: Rotating Scheduling For more information, contact the HR Service Center at **************. Equal Opportunity Employer Minorities/Females/Protected Veterans/Individuals with Disabilities/Sexual Orientation/Gender Identity Carilion Clinic is a drug-free workplace. Carilion Total Rewards What matters to you is important to us-like benefits, rewards, and resources to improve your life. Carilion understands the importance of prioritizing your well-being to help you develop and thrive. When you make your tomorrow with us, we'll enhance your potential to realize the best in yourself. Below are benefits available to you when you join Carilion: * Employer Funded Pension Plan, vested after five years (Voluntary 403B) * Comprehensive Medical, Dental, & Vision Benefits * Flexible Work Arrangements/Schedules * Remote Work Options * Paid Time Off (accrued from day one) * Onsite fitness studios and discounts to our Carilion Wellness centers * Access to our health and wellness app, Virgin Pulse * Discounts on childcare * Continued education and training Find more about Carilion Clinic's benefits by vising our Total Rewards Page. Carilion Clinic is an Equal Opportunity Employer: We provide equal employment opportunities to all employees and applicants without regard to race, color, religion, sex, national origin, age (40 or older), disability, genetic information, or veterans status. Carilion Clinic is a drug-free workplace. Nearest Major Market: Roanoke Job Segment: Customer Service Representative, EMR, Neurology, Orthopedic, NICU, Customer Service, Healthcare
    $21k-28k yearly est. 1d ago
  • Guest Service Agent

    Kalyan Hospitality

    Guest Service Representative Job In Virginia

    Guest Service Agent delivers exceptional customer service. Handle the requests and transactions of the hotel guests, and coordinate with other departments, as necessary. ESSENTIAL FUNCTIONS: Efficiently check guests in and out of the hotel. Listens to, anticipates, and fulfills guest needs. Provide information to guests about hotel services, facilities, and other amenities Take, modify, and cancel guest reservations, noting any special requests. Follow established yield management procedures maximizing rate and occupancy daily. Post phone charges, valet charges, and other miscellaneous charges to guest accounts. Balancing shift work and cash drawers. Administer hotel guest payment policies. Handle hotel phone system, transfer calls. Take messages for guests, as well as hotel staff. Assist in the verification, balancing and revenue maximization of hotel's room/suite availability. Track and input all sales group bookings, occupancy levels and statistics, corporate statistics, and any other special statistical information as requested. Coordinate with other departments to fulfill special guest requests. Communicate hotel facilities and services to guests at check in. Answer guest questions regarding local area facilities. Responsible for shift cash transactions. Responsible for maintaining hotel key security system. Follow proper key control procedures for issued keys. Administer guest safe deposit boxes. Know and follow hotel emergency procedures. Remain aware of any and all potential security problems and report appropriately. Inform Housekeeping of dirty rooms/suites as they become available. Update room status as Housekeeping notifies the Front Desk of changes. Distribute mail and faxes to guest boxes as well as hotel staff. Stock and encourage sales in the sundry shop. Maintain an inventory of special guest service items, such as cribs, irons, etc. Track status of room/suites used for site tours and room/suites in maintenance. Notify Housekeeping and Maintenance of any reported problems with rooms/suites or grounds. Practice safe work habits. Maintain coffee availability in lobby. Drive defensively and safely when driving the hotel van. Always wear your seat belt. Use the van only for company business. Attend and participate in monthly department meetings. During any Health Emergency, any associate performing work in the hotel public space will adhere to strict cleaning and social distancing guidelines. Carry out any reasonable request by Management.
    $23k-29k yearly est. 60d+ ago
  • Guest Service Agent

    Primland Resort

    Guest Service Representative Job In Virginia

    A majestic all-season mountain retreat, Primland is located at the heart of the Blue Ridge Mountains on 12,000 expansive acres. Primland offers luxurious accommodations, a championship golf course, exquisite farm-to-table cuisine, a serene spa and a level of outdoor adventure that is unrivaled on the east coast. In one of the most breathtaking mountain settings, the resort boasts impressive year-round activities for the entire family, including horseback riding, fly fishing, alfresco yoga and meditation, kayaking, hiking, sporting clays, archery, stargazing in one of the largest observatories in the Eastern U.S., RTV trail riding and tennis. Job Description Embark on a dynamic role as a Guest Service Agent, where your passion for hospitality and impeccable customer service will shine. As the welcoming face of our establishment, you will ensure every guest enjoys a seamless and memorable stay, providing personalized assistance and exceeding expectations at every touchpoint. Welcome guests upon arrival, facilitate efficient check-in processes, provide room keys, and ensure accurate and timely check-out procedures. Address guest inquiries, concerns, and requests promptly and professionally, offering information about hotel services, local attractions, and amenities. Manage room reservations, confirm guest details, and assist in room assignments, ensuring accuracy and alignment with guest preferences. Handle and resolve guest issues, complaints, or challenges, finding effective and timely solutions to enhance overall satisfaction. Serve as a communication hub between guests and various hotel departments, ensuring smooth coordination of services and maintaining accurate records of guest interactions. Qualifications 1 year in a similar role Strong interpersonal and communication skills Ability to handle multiple tasks efficiently Familiarity with hotel management systems and basic computer skill Additional Information Auberge Resorts Collection is a portfolio of extraordinary hotels, resorts, residences, and private clubs. While each property is unique, all share a crafted approach to luxury and bring the soul of the locale to life through captivating design, exceptional cuisine and spas, and gracious yet unobtrusive service. With hotels and resorts across three continents, Auberge invites guests to create unforgettable stories in some of the world's most desirable destinations. Please visit aubergeresorts.com to learn more about our Collection. Follow us on Instagram, TikTok, Linkedin, Facebook and Pinterest: @AubergeResorts and #AlwaysAuberge. Primland Ltd is an Equal Opportunity Employer, M/F/D/V. Primland Ltd provides equal employment opportunities (EEO) to all team members and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, Primland Ltd complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
    $23k-29k yearly est. 8d ago
  • Front Desk Guest Service Representative

    Red Roof Inn

    Guest Service Representative Job In Charlottesville, VA

    Job Title: Front Desk Guest Service Representative The Front Desk Guest Service Representative (GSR) is responsible for maintaining positive guest interactions while consistently and courteously responding to their needs, requests, necessary service transactions and tasks. This position is critical to ensure quality service to our guests and upholding hotel standards, while working with members of the hotel team, maintaining room quality as well as safety and security of the hotel. Duties and Responsibilities ● Welcome guests with friendly greeting and smile and perform all guest related services. (i.e. wake up/courtesy calls; handle concerns/complaints/requests; provide coffee/newspaper and location information; keep lobby clean and orderly). ● Handle reservation requests; check guests in/out; handle guest accounting and cashier functions. ● Make, change and monitor reservations; review and report rate availability using the front desk computer system; update and monitor room status, promote future sales. ● Maintain confidentiality of guest information and pertinent hotel data. ● Perform daily cash count; prepare bank deposit and review of audit packages. ● Complete reporting for daily occupancy/revenue, weekly inn operations, expenditures ledger and update corporate memorandum and/or operations manuals. ● Communicate with Inn Management and other GSRs, as needed, about problems, requests and/or concerns regarding guests or rooms. ● Work with housekeeping to communicate checkouts, stay-overs, sleepers, skips, rooms cleaned and rooms in need of maintenance. ● Cross train in all front desk shifts and other departments in the hotel; Train new hires in front desk functions. ● Night Audit shift requires daily reconciliation of transactions and preparing audit package for hotel Management approval. ● Comply with all OSHA standards. ● Provide special services for guests upon request. ● Assist in coordinating special events (i.e. holiday gatherings, bus tours, on-site, etc.). ● Performs other duties as assigned. Qualifications ● 1-2 years in a previous customer service position preferred. ● Basic office skills (i.e. math, cash handling, computer skills, timekeeping, etc.). ● Must maintain a professional appearance in the provided uniform with a consistently friendly attitude toward guests and staff. ● Must be able to easily and frequently change from one task to another while operating a computer and/or switchboard and work with minimal supervision. ● Basic English communication (verbal and written) skills are required. ● May be required to work nights, weekends, and/or holidays. Working Conditions Because some hotels may be exterior corridor hotels, the physical environment may require the employee to work both inside and outside in heat/cold, wet/humid, and dry/arid conditions. The position may come into contact with pets. The employee is required to use personal protective equipment to prevent exposure to hazardous chemicals/materials. Regularly scheduled hours may include nights, weekends, and holidays. Schedules vary based on business needs. Physical Requirements While performing the duties of this job, the employee is regularly required to talk or hear. The employee is frequently required to stand; walk; use hands to finger, handle or feel; and reach with hands and arms. The employee is occasionally required to sit, climb, balance, stoop, kneel, crouch, or crawl. The employee must frequently lift or move up to 10 pounds and occasionally lift or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus. Required qualifications: * Legally authorized to work in the United States Preferred qualifications: * 17 years or older * Able to comfortably lift 50 lbs
    $21k-28k yearly est. 60d+ ago
  • Guest Services Representative- Henrico Sport and Events Center

    ASM Global

    Guest Service Representative Job In Richmond, VA

    Guest Services Representative DEPARTMENT: Guest Services REPORTS TO: Guest Services Manager FLSA STATUS: Hourly As the world's leading venue management company and producer of live event experiences, ASM Global is the preeminent management and content partner with over 350 venues worldwide. Operating and investing in the world's most important stadiums, arenas, convention centers, and theaters requires unmatched dedication and the most profound expertise. Our focus is YOU! Through investments in growth, resources, and technology we strive to enhance the experience of our internal Team Members and to continue creating amazing live experiences for the guests that we serve. Reporting to the Guest Services Manager, Guest Services Representatives are responsible for providing excellent guest service to all event guests. Incumbent should be a self-starter that is able to operate under minimal supervision to accomplish work tasks such as: assist patrons at sports and entertainment events by performing duties, such as greeting guests, collecting admission tickets and passes from patrons, assisting in finding seats, searching for lost articles, and locating such facilities as rest rooms and telephones Essential Duties and Responsibilities * Greet guests as they enter ASM Henrico with a smile. * Check badges and assist with crowd control inside the building and outside on the dock. * Maintains fire watch during exhibit hours. * Directs show move-in and move-outs. * Responsible for scanning tickets and ensuring all guests have a proper ticket/credential. * Provide guests with friendly and accurate directions. * Check tickets for guests attempting to access their section and assist them in locating their seat. * Responsible for maintaining a fun, friendly, and safe environment in assigned sections. * Respond to guest complaints, questions, information requests and comments. * Perform a variety of duties, often changing from one task to another, without the loss of efficiency or composure. * Use excellent customer service skills and positive attitude when interacting with guests, vendors, & employees. * Complete all assigned tasks within the guidelines & deadlines set by Guest Services Managers and Supervisors. * Effectively and calmly interact with angry or emotional guests and employees. * Ability to memorize, recollect, retrieve, and recite relevant information. * Follow all operating policies and procedures at all times. * Maintain company confidentiality. Qualifications: * High school diploma or equivalent. * At least 18 years of age. * One (1) year prior customer service experience, preferably in a sports/entertainment venue environment. * Reliable, punctual, and regular in attendance with good communication skills. * Must have reliable transportation to and from the facilities for scheduled shifts. * Must have the ability to read, write and understand English in a working environment. * Friendly, outgoing personality. * Ability to take direction well and work well with others. * Must be able to operate radio devices. * Must maintain a neat, well-groomed appearance that conveys professionalism at all times. * No visible tattoos, facial piercings, unnatural hair colors (i.e. blue, pink, etc.) * Must be available to work at least 70% of events per month; including all events on Fridays, Saturdays, Sundays, and Holidays. Work Conditions: * Tasks are performed with moderate supervision. * Walking & standing occurs 95% of the time (4-8 hours per shift). pushing and pulling doors open, lifting, stooping, and bending. * Employees may be assigned to work positions located outside. * Will require irregular hours. * Employees may be scheduled to work until 12:00am or later. * Employee should use precautions & follow safety guidelines. Note The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.
    $21k-28k yearly est. 18d ago
  • Guest Services Representative **WEEKLY PAY** *Full-Time*

    Intown Career

    Guest Service Representative Job In Richmond, VA

    Welcome to InTown Suites! We take pride in offering unmatched value and memorable experiences for our guests. We prioritize small gestures that make a big difference. That starts with our staff! We are currently seeking a Guest Services Representative at one of our hotel properties. The Guest Services Representative is responsible for assisting guests efficiently, courteously, and professionally in all front office related functions. The Guest Services Representative is also responsible for covering all aspects of the front office when the General Manager is not present. Come help make a difference and join a hardworking team with a diverse and inclusive culture. Enjoy a friendly workplace environment, competitive health benefits, and career growth opportunities! Job Responsibilities Represent hotel in a professional and courteous manner; check guests in and out in a timely and efficient manner Ensures reservations are taken correctly and courteously Must be proficient in computer operating system Available at all times to deal with guest issues in a professional manner Notify General Manager or equivalent immediately of any guest, employee, or cash concerns Supervise property staff as needed Ensure compliance of safety and security standards Reports to the Regional Operations Manager in General Manager absence Responsible for bank deposits in General Manager absence Identify and follow up on life/safety issues and inspection issues Notify General Manager or equivalent immediately of any safety and/or security violations of policy Leave all desk and office areas in a clean and in a neat manner Handle administrative duties as assigned Take responsibility for insuring that property is always clean and free of any trash and debris Skills/Experience Previous hospitality experience preferred but not required Any combination of education and experience equivalent to high school diploma Any other combination of education, training or experience that provides the required knowledge, skills and abilities Ability to read, understand, interpret information found in a variety of reports and other internal hotel information Ability to read, speak, write in an efficient manner in order to interact with guests and staff Sufficient mathematical skills to calculate room revenue, average rate, occupancy percentage, and count as well as how to balance a cash bank, etc. Possess thorough knowledge of Front Office and related department operations, service standards and techniques, guest relations and etiquette, up selling techniques, in order to ensure the effective operation of the front office and related departments (examples include providing high level of service, effective staff training, proficient problem solving, effective cost controls, etc.) Ability to compose and express thoughts in a clear and concise way to ensure effective communication Ability and flexibility to work long hours on a regular basis and as business conditions demand Ability to manage multiple activities and use time management skills to get tasks accomplished in stressful situations/environments Ability to make effective judgment on all facets of front office operations and staff, and the ability to effectively solve guest and operational problems Mental and Physical Demands Indoor work with hard and carpeted surfaces Standing for eight (8) hour shifts This position is occasionally required to sit; climb or balance; and stoop, kneel, crouch or crawl. The employee must frequently lift and/or move up to 10 pounds and occasionally lift and/or move up to 25 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus Exposure to extreme weather conditions, cold and heat Extensive use of hands and fingers for manipulation of keyboard, answering phone calls (100% of the time) Use of computer terminal, which requires extensive eye contact with a video display terminal Travel Demands Travel locally as assigned by the General Manager and must possess a valid driver's license and proof of insurance. Perks & Benefits Easy to follow training programs & supportive team throughout the onboarding process Health, dental, vision, life and disability insurance for Full-time Employees 401k with company match PTO for Full-time employees Sundays off and No late shifts! Flexible schedules The Company has reviewed this to ensure that essential functions and basic duties have been included. It is intended to provide guidelines for job expectations and the employee's ability to perform the position described. It is not intended to be construed as an exhaustive list of all functions, responsibilities, skills and abilities. Additional functions and requirements may be assigned by managers/supervisors as deemed appropriate. This document does not represent an expressed or implied contract of employment nor does it alter your at-will employment, and the Company reserves the right to change this job description and/or assign tasks for the employee to perform, as the Company may deem appropriate.
    $21k-28k yearly est. 60d+ ago
  • Guest Service Representative NF2 Flex

    Department of Defense

    Guest Service Representative Job In Quantico, VA

    Registers guests and assigns rooms. Acts as central liaison between registered guests and lodging personnel. Issues room keys and escorts guests to rooms when necessary. Transmits and receives messages using equipment such as telephone and e-mail. Calculates and posts charges to guest accounts and balances totals with control records. Completes housekeeping reports, records of room s occupied and guest accounts. Presents statements of departure and receives payment for rooms and associated charges. Makes, confirms and cancels room reservations on a state of the art computerized reservation system. Troubleshoots minor computer problems, errors and system discrepancies. Inputs data, verifies and updates reservation information. Analyzes forms, vouchers and reports containing reservation information. Checks out and/or sells convenience items and associated lodging equipment such as cots, cribs, linen, video equipment and tapes. Maintains change fund. Reports problem lodging conditions and coordinates with housekeeping and maintenance to maintain rooms in ready condition. Provides general information on the facility, its resources and associated events. Performs audits and routine reports of daily activities of the lodging facility. Reports emergencies to appropriate personnel. Offers alternatives when normal work processes and procedures are not accommodating. Follows proper protocol in dealing with personnel of all ranks. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Takes action to solve problems quickly. Alerts the higher-level supervisor or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Promptly reports any observed workplace hazards, and any injury, occupational illness, and/or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. Help Requirements Conditions of Employment * See Duties and Qualifications EVALUATIONS: Qualifications Minimum of two years experience in a clerical and/or administrative field. Hotel/resort or temporary lodging facility experienced preferred. Skill to operate a state of the art computerized reservation system. Skill to audit accounting and reservation records. Ability to operate a computer and other office machines. Knowledge of customer service techniques to deal with various ranks of guests and situations. This is a mixed position where the incumbent must be able to lift and carry objects up to 45lbs independently and objects over 45lbs with assistance. MISSION ESSENTIAL STATUS: This position is designated Mission Essential . In the event of severe weather conditions or other such emergency type situations (nature or man-made disaster) the incumbent is required to report to work or remain at work as scheduled to support mission operations. Additional information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, sex, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: ***************************************** As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. Required Documents: * Education/certification certificate(s), if applicable. * If prior military, DD214 Member Copy This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. INDIVIDUALS SELECTED FROM THIS ANNOUNCEMENT MAY BE CHANGED TO PART-TIME OR FULL-TIME AT MANAGEMENT'S DISCRETION WITHOUT FURTHER COMPETITION. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING. Read more * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: * Stability of Federal Civilian Service * People with passion for doing work that matters * Quality of Work Life Balance * Competitive Pay * Comprehensive Benefit Packages * Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. How You Will Be Evaluated You will be evaluated for this job based on how well you meet the qualifications above. Your application/resume and supporting documentation will be used to determine whether you meet the job qualifications listed on this announcement. This vacancy will be filled by the best qualified applicant as determined by the selecting official. * Benefits Help A career with the U.S. government provides employees with a comprehensive benefits package. As a federal employee, you and your family will have access to a range of benefits that are designed to make your federal career very rewarding. Opens in a new window Learn more about federal benefits. The Federal government offers a number of exceptional benefits to its employees. Benefits you get to enjoy while working at MCCS include but are not limited to: * Stability of Federal Civilian Service * People with passion for doing work that matters * Quality of Work Life Balance * Competitive Pay * Comprehensive Benefit Packages * Marine Corps Exchange and Base Facility Privileges Review our benefits Eligibility for benefits depends on the type of position you hold and whether your position is full-time, part-time or intermittent. Contact the hiring agency for more information on the specific benefits offered. * Required Documents As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies. Varies - Review "OTHER INFORMATION" If you are relying on your education to meet qualification requirements: Education must be accredited by an accrediting institution recognized by the U.S. Department of Education in order for it to be credited towards qualifications. Therefore, provide only the attendance and/or degrees from schools accredited by accrediting institutions recognized by the U.S. Department of Education. Failure to provide all of the required information as stated in this vacancy announcement may result in an ineligible rating or may affect the overall rating. * How to Apply All applications must be submitted online via the MCCS Careers website: Resumes/applications emailed or mailed will not be considered for this vacancy announcement. To be considered for employment, the application or resume must be submitted online by 11:59 PM (ET) on the closing date of the announcement. Note: To check the status of your application or return to a previous or incomplete application, log into your MCCS user account and review your application status. Agency contact information MARINE CORPS HOSPITALITY SVCS Email **************************** Address MARINE CORPS HOSPITALITY SVCS 3044 CATLIN AVENUE QUANTICO, VA 22134-5003 USA Next steps All applicants who submit an application via our Careers page at ***************************** will be able to view their application status online. * Fair and Transparent The Federal hiring process is set up to be fair and transparent. Please read the following guidance. * Criminal history inquiries * Equal Employment Opportunity (EEO) Policy * Financial suitability * New employee probationary period * Privacy Act * Reasonable accommodation policy * Selective Service * Signature and false statements * Social security number request
    $21k-28k yearly est. Easy Apply 4d ago
  • Guest Services Representative

    Holladay Hospitality Group

    Guest Service Representative Job In Manassas, VA

    ←Back to all jobs at Tru by Hilton - Manassas, VA Guest Services Representative ARE YOU INTERESTED IN LEARNING ABOUT OUR FUN AND ENGAGING CULTURE? KEEP READING! We are looking for a Guest Services Representative to join our team! Our ideal candidate has a passion for customer service, a positive attitude, and a desire to learn and grow. WHY WORK WITH US? Work-Life Balance Competitive Pay Paid Time Off Health Benefits Employee Discounts & Perks WHAT WILL I BE DOING? Provide great hospitality every time by going above and beyond guest expectations Greeting guests upon arrival and ensuring they feel welcomed Administering check-ins and check-outs Providing front desk services to guests Assigning rooms and taking care of administrative duties Delivering mail and messages and processing guest payments Being a source of information to guests on various matters such as transport and restaurant advice Processing meal and beverage requests Accommodating general and unique requests Diffusing conflict or tense situations with guests Be available on weekends and holidays Holladay Hospitality Group is an equal opportunity employer. Please visit our careers page to see more job opportunities.
    $21k-28k yearly est. 22d ago
  • Guest Service Representative

    Harrisonburg 3.5company rating

    Guest Service Representative Job In Harrisonburg, VA

    At Nothing Bundt Cakes, the Guest Services Representative sweetens up the place, setting the mood and making a stop in the bakery an event worth posting about. You'll get to play party planner by helping guests order the right cake for their celebrations and making sure their orders go off without a hitch. You'll make everyone feel welcome, and you'll create an environment of generosity, happiness, and joy in your community. But it gets even better: We close early so you can enjoy your evenings. We offer flexible work schedules. We're keeping it casual. T-shirts and sneakers are where it's at! Cake discounts. Yummm! You don't have to be 18 to work here, so students can join us. This job is fun. It's literally a piece of cake! This is a great place to make new friends! You'll get trained. Not only on crafting cake, but on growing your career. We love to celebrate and bring joy to the community. Apply now. Joy is the job. Compensation: $12.50 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy
    $12.5 hourly 60d+ ago

Learn More About Guest Service Representative Jobs

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What are the top employers for Guest Service Representative in VA?

Department of Defense

Landmark Hotel Group

Red Roof Inn

Westgate Resorts

Top 10 Guest Service Representative companies in VA

  1. Nothing Bundt Cakes

  2. Extended Stay America

  3. Department of Defense

  4. Landmark Hotel Group

  5. Red Roof Inn

  6. Westgate Resorts

  7. Schulte Hospitality Group

  8. Hendrick

  9. UVA Culpeper Hospital

  10. Kampgrounds of America

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