Customer Service Rep I
Guest Service Representative Job 5 miles from Pennsauken
Job Purpose:
Assist and support SBI Sales Team with order to cash responsibilities. Provide resolution for internal and external customers on issues including but not limited to order entry, billing, ERP data maintenance, payment processing, cash collection and organization of critical information that supports internal and external reporting requirements in an efficient manner.
Job Summary:
This position reports to the Customer Service Supervisor and is part of the Finance team. The ideal candidate must exhibit attention to detail, manage well in a fast-paced environment, execute sound decision making and prioritization on a daily basis.
Responsibilities:
Executes shared order management responsibility tasks on a daily basis such as:
order entry
billing
customer required form support for sales
ERP data maintenance
payment processing
rental order management tasks
logistics support as needed
Manages customer inquiries.
Reviews orders for accuracy in all fields and resolves discrepancies with relevant parties.
Sound decision making regarding prioritization of tasks for the most efficient and effective use of time and equipment to accomplish team goals.
Identify and recommend efficiency improvements, cost reductions and profit improvement initiatives.
Perform any other special projects or assignments in a timely and accurate manner, as assigned.
Daily phone reception support. Occasional front desk reception coverage.
Performs other duties as assigned.
Support the ISO 9001 Quality Management System and the Sea Box Quality Policy calling for self-inspection of your work product.
Must be able to fulfill essential job functions in a consistent state of alertness and safe manner.
Accident prevention actively identify, correct and/or report safety hazards to prevent accidents.
Why work for Sea Box?
Competitive salary
401k employer match
Paid Time Off and holidays
Medical/Dental/Group Life Insurance
Quarterly safety incentive bonus when goals are met
Strong company growth with emphasis on employee advancement
Long list of unusual benefits, including birthday breakfast with CEO, turkey for Thanksgiving and many others
Requirements:
Education: High school diploma or equivalent.
Location: This position is onsite (non-remote) at the Company's corporate headquarters in Cinnaminson, NJ. This position may occasionally require working overtime and/or working outside of the Company's normal 8:30am 5:30pm hours of operation.
WE ARE AN EQUAL OPPORTUNITY EMPLOYER COMMITTED TO HIRING A DIVERSE
WORKFORCE. EOE/Minorities/Females/Veterans/Disability
PI7fac34***********2-36582209
Customer Service Representative
Guest Service Representative Job 10 miles from Pennsauken
THE COMPANY
Trinity Packaging Supply is the first company to leverage proprietary software to connect over 300 distribution and manufacturing centers across North America to provide businesses with packaging's largest catalog (over 80,000 custom and stock packaging supplies) - offered at low prices with next-day delivery.
Since 2010, Trinity has been the wholesale source of pallets and packaging supplies for manufacturers, retailers, and logistics companies across North America. We have a mindset of innovation, harnessing the power of state-of-the-art technology and our growing network of manufacturing and distribution partnerships to change how businesses think about packaging supplies.
After sustained hyper-growth, doubling revenue every two years, we are scaling our team and applying our dropship expertise to a new e-commerce platform. Similar to how Airbnb changed hospitality and Uber changed transportation, this will change the packaging industry forever.
THE CULTURE
At Trinity Packaging Supply, everyone is driven to win and do whatever is necessary to help push the company to new heights. The culture is about rising the tide that will lift all boats and growing the company into something greater. We believe each team member delivers unique value, and together we are a force for positive change in the world. Not only do we save our customers money, but we also have a lot of fun doing it. We walk the talk and have the awards to prove it.
PACKAGING'S LARGEST CATALOG A First-of-its-kind, Tech-forward Approach
“We have a fully online e-commerce packaging supply solution for businesses that will involve mastering the dropship platform and automating the brokerage model in a way that will empower clients with the best pricing, instant access to information, next-day shipping, and more.” - Anthony Magaraci, Founder/CEO
THE OPPORTUNITY
This is a once-in-a-lifetime opportunity to work for a company that is disrupting an entire industry and play a key role in that success. As a bonus, Trinity is also one of Inc. Magazine's Best Workplaces in America (four-time winner!). The culture at Trinity Packaging Supply puts the team first which has directly contributed to the company's growth.
Our authenticity and confidence are part of what makes the creative minds behind Trinity continue to innovate, serve, and connect with the real people behind the businesses we serve.
RESPONSIBILITIES
Process purchase orders according to customer requirements and inventory requirements in the ERP system
Obtain order confirmations from suppliers and communicate to the customer
Work closely with the order fulfillment specialist to obtain tracking information and updated ETAs
Manage day-to-day activities for all orders, including communication with suppliers, customers, customer service, and supply chain teams as needed to ensure smooth order fulfillment
Provide daily support for customers including operations, accounting, and other departments as needed
Serve as a resource for customers for new products, services, and communication
Resolve order problems in a timely manner and escalate as needed
Proactively and regularly meet with Relationship Development Specialists to communicate updates on orders, trends, issues, etc.
Have a continuous improvement mindset by recommending and implementing more efficient, effective work processes
Solve discrepancies in invoicing with accounting, vendors, and customers
Understand the needs of the customers and ensure that they are properly met by required deadlines
Knowledge of ERP systems is a plus: Netsuite, Coupa, and have the ability to process orders and provide support and improvement as needed
Responsible for training new colleagues on policies and procedures
Forecast the needs of the customer based on order patterns and communicate to the internal team
Responsible for coordination and communication of regional and national customers
Be proactive and manage customer expectations
Develop knowledge of suppliers' and customer needs and bring solutions that meet customer requirements
Strong problem-solving and creative skills and the ability to exercise sound judgment and make decisions based on accurate and timely analysis
Manage projects with minimal oversight
Provide tracking of project activity, progress information, and guidance to customers
Coordinate closely with other departments for continuity and overall program effectiveness
Utilize established policies, procedures, systems, and tools to ensure the maximum contribution
Responsibilities and tasks outlined in this document are not exhaustive and may change as determined by the needs of the company
QUALIFICATIONS & REQUIREMENTS
Minimum 3 years of experience in Customer Service related roles
Proficiency in Microsoft Office (Word and Excel) and Google Docs
Experience with Enterprise Resource Planning (ERP) systems
Proficiency with common customer success and customer relationship management software, such as Hubspot
Creative and swift problem-solving skills
Excellent verbal and written communication skills, organizational skills, time management, and attention to detail
Ability to work independently with minimal supervision and manage multiple, often competing, priorities
Bachelor's Degree preferred, but not required
An associate degree is required
BENEFITS & PERKS
Trinity Packaging Supply is a four-time winner of Inc. Best Workplaces because we put our team first. It's a "work hard, play hard" type of environment. A few of the employee perks that make us award-winning include:
Medical, Dental, and Vision Insurance
Vacation, Sick & Holidays
401k with employer 3% contribution
Group term life insurance
Voluntary life insurance and voluntary Short-Term Disability plan
Office game areas
Free snacks and drinks
Gym membership
Compensation Range
A base salary of $50,000 - $60,000. The compensation reflects the Company's reasonable expectation at the time of posting. We consider a number of factors when making individual compensation decisions including, but not limited to, skill sets, experience and training, and other business needs.
Customer Service Sales Specialist
Guest Service Representative Job 7 miles from Pennsauken
Signature is a leading marketing promotions agency specializing in telecommunications. We deliver precisely targeted solutions that drive business growth and gain new customers. Our dynamic approach and sector expertise enable us to create effective campaigns tailored to each brand's unique goals. Signature works with many thriving brands, including Verizon FIOS and Wireless, offering a genuine partnership model that ensures success.
Role Description
This is a full-time on-site role located in Moorestown, NJ for a Customer Service Sales Specialist. The Customer Service Sales Specialist will be responsible for providing exceptional customer support, ensuring customer satisfaction, and handling inquiries via phone with excellent phone etiquette. Day-to-day tasks include addressing customer needs, managing customer experience, and resolving issues in a timely manner to maintain high customer satisfaction rates.
Qualifications
Skills in Customer Support, Customer Service, and Customer Experience
Ability to ensure Customer Satisfaction and manage Phone Etiquette
Strong communication and interpersonal skills
Problem-solving abilities and a customer-focused attitude
Experience in sales or a related field is a plus
High school diploma or equivalent required; Bachelor's degree preferred
Client Services Representative
Guest Service Representative Job 8 miles from Pennsauken
Client Services / Sales Support Associate (Marlton, NJ)
Harriett Financial Group is seeking a motivated and team-oriented individual to join our energetic financial planning practice.The role will require on-site work in our Marlton, NJ location.
The primary role of the Client Services Associate is to ensure that our clients receive prompt and professional service along with effective problem resolution. Provide administrative and clerical support to financial representatives. This position requires excellent customer service and problem-solving skills so information may be communicated to the Financial Professionals and clients in an efficient and professional manner. Also, requires strong organizational skills and attention to detail.
Responsibilities:
Main point of contact for clients for their service needs including, but not limited to, general account questions, account changes, etc.
Schedule and confirm client appointments.
Prepare and process client paperwork for all transactions along with remedying paperwork not in good order.
Document client interactions via Redtail CRM
Submit correspondence and sales material to compliance for review
Inform financial advisor of client issues of significant concern
Stay apprised on industry and company rules and regulations
Attend the appropriate branch meetings and conferences
Other projects and tasks as assigned
Skills Required:
Ability to develop strong client relationships
Excellent oral and written communication skills
Ability to work independently
Problem solver and critical thinker
Ability to anticipate client and advisor needs
Capable of working under deadlines
Ability to do research to answer questions
Software Used:
Redtail (CRM), Albridge, Broadridge, Investment and Insurance company websites, MS Outlook, Excel
and Word
Knowledge/Experience:
Preferably securities registration with at least 2 years of previous experience in a sales support role
Investment/brokerage operations experience
Customer service experience
Thorough knowledge of mutual funds and retirement plans
Experience with Financial Planning Software highly desired
Series 6 or 7 and 63 registration required. If the candidate does not presently have, will be required to obtain within 6 months of employment.
Customer Service Representative - Immediate Hire
Guest Service Representative Job 5 miles from Pennsauken
Customer Service Representative Needed - Immediate Hire
Are you a people person who loves interacting with customers and providing top-notch service? Do you thrive in a customer-facing role where your communication skills can shine? If so, we want you to be part of our team as a Customer Service Representative!
Key Responsibilities:
Greet and assist customers, ensuring they have a positive experience.
Handle customer inquiries and resolve any issues with professionalism and care.
Provide detailed information about products and services.
Maintain a positive and friendly attitude while addressing customer needs.
Collaborate with team members to improve overall customer satisfaction.
Keep accurate records of customer interactions and transactions.
Follow up with customers to ensure their needs are met and they are satisfied with our service.
Qualifications:
Strong communication and interpersonal skills.
A passion for customer service and a desire to help people.
Ability to remain calm and handle challenging situations with a positive attitude.
Excellent problem-solving skills and attention to detail.
Experience in customer service, retail, or a related field is a plus.
Ability to work in a fast-paced environment and adapt to changing priorities.
Why Join Us?
Engaging Work Environment: Work in a dynamic and supportive atmosphere where your contributions make a real impact.
Career Development: Opportunities for growth and advancement within the company.
Comprehensive Training: Ongoing training and development to help you succeed in your role.
Competitive Compensation: Attractive bonus structure with uncapped performance-based incentives.
Inclusive Culture: Be part of a team that values diversity and inclusion.
How to Apply: If you're ready to take on a customer-facing role where you can make a difference, we'd love to hear from you! Please submit your resume and a brief cover letter explaining why you're a great fit for this position.
We encourage recent graduates and aspiring communication professionals to apply!
Join PHL Acquisitions and become a key part of our mission to deliver exceptional customer service!
Inbound Telesales and Retention Representative
Guest Service Representative Job 5 miles from Pennsauken
You will interact with potential IONOS customers via inbound calls, chats and email. Responsibilities of the position include sales of products and services, customer retention, and occasionally response to account & billing inquiries, and general technical support.
Responsibilities:
Resolve customer issues via phone, email and chat during scheduled shift
Assist existing and potential customers with support based and product purchase questions; recommend to the Customer a proper product and/or service based on their needs using a strategic and ethical sales approach
Put forth tactical and strategic efforts to retain customer partnerships by offering discounts/credits where applicable; Assist customers with cancellation requests where retention is not possible
Demonstrate strong foundational customer service skills, as well as account management and billing proficiency, general technical skills and a refined ability to patiently resolve customer issues
Required Qualifications:
1-2 years of experience in a customer service or retail environment with exposure to or responsibility for sales.
Proven strong verbal and written communication skills
Ability to effectively manage multi-channel workflow including customer calls, chats and emails regarding product sales, as well as account, billing, and service issues
Ability to efficiently process and document call information in CRM application
Possess basic computer and internet skills
Ability to regularly report to work on time as scheduled
Ability to manage competing priorities in terms of their importance
Willingness to learn new products, understand new approaches, and adapt to new technologies
Ability to work as an individual contributor within a team environment
Preferred Qualifications:
Skills in shared hosting environments
Knowledge of DNS protocols
Physical Requirements and Working Conditions:
The ability to perform the essential responsibilities of this job in our Philadelphia office on a hybrid basis
The ability to use a computer and telephone for extended periods of time to communicate, create, and access information.
The ability to regularly sit or stand for extended periods of time
Disclaimer
This has been designed to indicate the general nature and level of work performed by employees within this classification. It is not intended to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this position. This job description is subject to change, but remains in effect until superseded in writing by the Company.
Equal Opportunity Employer. We do not discriminate on the basis of any status protected by law.
Member Services Agent
Guest Service Representative Job 5 miles from Pennsauken
Fitler Club is a first-of-its-kind urban social club for socially conscious, forward-thinking Philadelphians, combining world-class dining, fitness, social, business, hotel, and event offerings all under one roof. As home to the leaders and organizations shaping the present and future of Philadelphia and beyond, we are grateful for the opportunity to enrich the lives of our members and guests and we strive to deliver world-class hospitality.
Fitler Club employees work in a high-design center of art, culture, and economy, amidst modern facilities and amenities, a museum-worthy art collection, and state-of-the-art technology. (This is apparent even before entering the space, as both members and employees can access the building via fingerprint scanner.)
We are committed to driving social impact in Philadelphia, offering members, guests, AND employees opportunities to attend events featuring renowned impact leaders and volunteer alongside one another for a variety of causes throughout the city.
Hospitality is a team sport, and every employee is integral to our success. All employees are encouraged to share feedback, be solution-oriented, and seek out opportunities to show those in our care how deeply we value them as members of our community.
We are extremely fortunate to have a diverse, dynamic, civically engaged, and generous membership - people you'll be excited and privileged to meet, greet, and serve. There's no better customer base anywhere in Philadelphia.
The Member Services Agent is responsible for providing a superior experience to each member and guests and serving as ambassadors for Fitler Club. They will make the first impression upon our members and guests by extending a warm welcome, providing information about the Club and local area, directions, and offering our full range of amenities and services. The Member Services Agent will anticipate member needs and manage all requests with a sense of urgency and will maintain a proactive approach to providing solutions.
Responsibilities
Consistently follow the Club's Guest Service procedures and standards while assisting guests at all reception locations
Develop familiarity with members and their families, learning and using member names
Provide a superior arrival and departure experience in a confident, professional, and friendly manner
Answer all phone calls promptly and knowledgeably, always ensuring complete and accurate information
Monitor and coordinate Club Driver upon member request
Complete all items on appropriate (AM, PM, Overnight) checklist by end of shift
Communicate pertinent member information to designated departments/personnel (i.e., special requests, amenity delivery
Maintain confidentiality of all members and Club information
Employ attention to detail to ensure the security of club and guest room access.
Understand and execute Club's accounting standards ensuring accurate settlement of folios, member accounts, routing of charges and adjustments following cash handling policies
Document all guest requests, concerns, or issues immediately and notify designated department/personnel for resolving the situation and follow up to ensure completion and member satisfaction
Maintain confidentiality of all members and Club information
Follow grooming and uniform standards established for this role
Perform all other duties as directed by immediate supervisors
Qualifications
Previous hotel, private club, fitness center or similar hospitality Front Desk/Reception experience preferred
Excellent telephone etiquette and guest recovery skills
Strong knowledge of MS Office, including Word, Excel, PowerPoint and Outlook, Mind & Body and hospitality software
Strong communication skills, ability to multi-task, and attention to detail
Ability to follow directions well, make quick decisions, and keep organized while under pressure
Move, bend, lift, carry, push, pull, and the ability to lift weights, plates, dumbbells, kettlebells, etc. Stand or walk for an extended period or for an entire work shift. It requires repetitive motion.
Must be dependable and available to work within the club on weekends, nights and/or holidays based on business demands
At Fitler Club, we hold employees to high standards in how they treat members, guests, and each other, and we hold our organization to high standards in how we care for our employees.
Free meals, snacks, and beverages seven days/week, complimentary fitness classes, employee appreciation events, professional headshots, and wholesale pricing on designer retail products are just a few benefits available to all employees, in addition to a long list of traditional benefits such as wide-ranging health insurance options, company-paid short-term disability and paid parental leave, 401k with a company match, generous PTO policies and company-sponsored holidays, and more. Employees receive annual performance reviews with opportunities for career development and wage increases.
If Fitler Club sounds like the right place for you, we welcome you to apply to join us in our pursuit. We hope to have the opportunity to work alongside you, learn from you, develop you, care for you, and succeed with you. Thank you for your interest in joining our team.
Call Center Representative
Guest Service Representative Job 24 miles from Pennsauken
Vanguard in partnership with Randstad are currently seeking Client Relationship Associates supporting their financial support teams. Vanguard is one of the world's largest investment companies, known for its client-first focus, high ethical standards, and collaborative, team-oriented culture.
What you'll be doing:
Working as a Client Relationship Associate, you will be taking inbound calls, answering and assisting investors with questions, monetary transactions, financial products and services all via phone.
You'll be much more than a customer service professional. You'll be a technical subject matter expert (paid training provided). You will be using virtual technology to develop relationships with clients and understand their unique investment to position the appropriate solutions or actions.
This job is for you if you:
Have strong communication and relationship management skills.
Strong desire or aptitude to learn new software technologies (which will be trained on)
Like to work hard in a professional environment that stresses respect and teamwork.
Excel in explaining complex information in ways that are easy to understand.
Want to be part of a small team that's motivated by helping others and serving the best interests of Vanguard's investors.
Demonstrate self-motivation and an overall drive to succeed.
Are flexible and thrive in fast-paced work environments.
Ability to learn and adapt to changing situations easily.
Willingness to develop knowledge of the finance industry.
Core Responsibilities
Serves as the initial point of contact for clients. Responds to requests for investment, fund, and account information. Resolves general account issues.
Follows standardized processes to complete monetary and administrative transactions.
Documents and reports client feedback for process improvement efforts.
Uses consultative approach to position products and services to clients.
Develops basic knowledge of Vanguard funds, products, and services, and of the overall Financial Services industry.
Participates in special projects and performs other duties as assigned.
Associate Customer Service Representative
Guest Service Representative Job 5 miles from Pennsauken
Menasha Corporation Employees, please log-in to your Workday account to apply for positions.
ABOUT US (AND OUR EXCITING FUTURE)
Menasha Corporation is all about possibilities. Our two businesses, Menasha Packaging and ORBIS Corporation, are leaders in their industries, providing corrugated and plastic packaging products and related services to major global companies.
Our employees make the difference, proving that great ideas, collaboration and quality turn possibilities into success. Working at Menasha Corporation means that your insights provide cutting-edge solutions for our customers. If you like to make things happen and are passionate about what you do, you're going to want to be here.
Join us and become part of the power behind possible.
About The Opportunity
Validates specifications, processes orders, prepares correspondence, and fulfills customer needs to ensure satisfaction.
Essential Job Functions:
The following duties are normal for this position. The incumbent may perform some or all of these duties; however, it is not an exclusive or all-inclusive list. Other duties may be assigned.
Ensures timely order entry and proactively manages order timelines for assigned account(s)
Proactively monitors open orders to advise key stakeholders of possible lead time challenges
Demonstrates knowledge of Menasha's products and capabilities to align with customer's products and objectives
Receives and responds to customer complaints and processes appropriate corrective actions
Monitors product inventory to assure availability for production and/or distribution to customer; works with management to disposition aging inventory
Prepares and reviews required business reports
Supports continuous improvement initiatives
Education & Experience Requirements:
High school diploma or equivalent required
Minimum of 2 years of relevant experience preferred
Prior display, graphic, and/or contract packaging industry experience preferred
Experience in ERP platforms and proficiency in Microsoft Excel and SharePoint and SAP preferred
Knowledge, Skills & Abilities:
Knowledge of the major responsibilities, accountabilities, and organization of the customer support function or department
Familiarity with organization's policies, standards and procedures guiding customer interactions
Knowledge of practices, tools, and techniques for communicating with a customer
Knowledge of and ability to apply the processes, activities and tools associated with managing customer requests
Physical Requirements & Work Environment:
Primarily works in an office environment, Philadelphia plant.
Two companies, one vision.
Menasha Corporation consists of two companies that are leading the way to a sustainable future with packaging and supply chain solutions. Founded in 1849 and headquartered in Neenah, Wisconsin, we employ over 7,500 employees in 112 facilities in North America and Europe.
Our companies are leading corrugated and plastic packaging manufacturers and supply chain solution providers. Our Menasha Packaging Company is the largest independent provider of packaging and supply chain service solutions in North America, designing, printing, and fulfilling graphic packaging, display and merchandising solutions for over 1,800 brands, both in-store and online.
Our ORBIS business believes there is a better way to optimize today's supply chains, with reusable packaging products and services. Reusable containers, pallets, dunnage, bulk systems and metal racks improve the flow product all along the supply chain to reduce costs, enhance profitability and add sustainability.
Our products and services are used by global, name-brand companies in the food, beverage, health and beauty, over-the-counter pharmaceutical, industrial, automotive, and electronics industries.
Come build an exciting, rewarding career with us, where you'll have opportunities to grow.
The possibilities are endless. The power is yours!
Menasha Corporation and its subsidiaries and affiliates are equal opportunity employers. All qualified applicants will be provided with equal employment opportunities without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, protected veteran status, disability status, or genetic information.
Guest Service Representative
Guest Service Representative Job 8 miles from Pennsauken
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Guest Services Representative: In-person position
Guest Service Representative Job 5 miles from Pennsauken
Job Details Level: Entry Position Type: Full Time Non-Exempt Education Level: High School Salary Range: $15.00 Hourly Travel Percentage: None Job Category: Customer Service Description The Guest Services Representative works in a team environment handling inbound and outbound client calls. This involves reserving, moving, rescheduling appointments or otherwise supporting salon/spa client needs, confirming client appointments and increasing salon/spa profit through suggestive selling.
Summary of essential job functions:
* Answer inbound calls for all Spas/Salons and Institutes
* Deliver any inbound or outbound call scripts as needed.
* Complete confirmation calls for all Spas/Salons and Institutes
* Process all inbound gift certificate requests.
* Update any Client records as needed or as requested by a client.
* Collect client email addresses for confirmation use and promotional use.
* Offer any promotions or special events to clients
* Suggestive selling of services, products or special events
* Keeps in constant communication with Spas/Salons and Institutes.
* Performs any other duties requested in order to deliver the highest quality client service possible.
* Assists in training New Associates.
Qualifications
* 1 year previous customer call center representative experience preferred
* Outgoing and energetic attitude
* Effectively manage large amounts of incoming calls
* Excellent verbal and written communication
* Good listening skills
* Multi-tasking ability
* Excellent problem-solving capabilities
* Input data quickly
* Reliable and dependable
This position requires sitting at a desk, wearing a headset and inputting information into a computer system.
Our mission is to create exceptional experiences through education, wellness and dedication, in our institutes, spas, salons and the beauty industry.
Guest Service Representative
Guest Service Representative Job 5 miles from Pennsauken
The Company operates 24 hours a day and 7 days a week, so operational demands require variations in shift days, starting and ending times, and hours worked in a week. Must be able to have flexibility with schedules and be able to work both AM and PM shifts.
The Front Desk Agent greets guests, processes check-ins and check-outs, issues room keys, answers questions, and resolves guest requests in safe and efficient compliance with policies and procedures, brand standards, and federal, state and local regulations. Processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures. Promptly reports emergencies, accidents, injuries, missing articles, damage, engineering items and safety hazards to management. Reports any deviations from policies, procedures, brand standards and regulations to management.
Complies with all guest service basics such as uniforms, name tags and proper guest greetings. Knowledgeable on hotel facilities and services to assist guests as appropriate. Ensures all communication containing Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations. Impresses guests with quality and timely service in a pleasant and friendly manner.
Essential Functions
Process guest check-ins and room assignments following the hotel’s rate structures, discounts and sell/upsell strategies. Accommodate special requests when possible.
Process check-in/check-out and collect payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Answer inquiries about hotel services, in-house events, directions, local attractions, etc. Assist guests with check cashing, safety boxes, additional guest room keys, transportation, etc.
If necessary, walk guests in a professional and courteous manner and in compliance with policies, procedures and brand stands.
Pre-register, block reservations and, as appropriate, take same day and future reservations. Cancel room reservations according to policies and procedures.
Ensure release of any Company, hotel, brand and guest information is consistent with privacy policies, practices and regulations.
On time and at work when scheduled and in proper uniform.
Perform special projects and other responsibilities as assigned.
Participate in task forces and committees as requested.
Consistent professional and positive attitude and actions when communicating with guests and associates.
Ensure maintenance problems are promptly reported through proper channels.
Comply with all company policies and procedures.
Practice safe work habits and comply with sanitary, safety, security and emergency procedures.
Write shift reports including reports on any incidents of theft, accidents or injuries when assigned.
Check with manager/supervisor before leaving work area for any reason.
On time and at work when scheduled, and in proper uniform.
Attend department meetings as scheduled.
Respond to guest requests, concerns and problems to ensure guest satisfaction.
Report any incidents of guest dissatisfaction or other matters of significance to manager so that corrective measures may be taken.
Any other tasks/duties as requested by management.
Qualifications
The Company may consider equivalent combination of acceptable education and experience providing the knowledge, skills and abilities cited below.
Education and Experience
High school education or equivalent experience.
One to two years of customer contact experience.
Guest service, basic accounting, and familiarity with hospitality industry practices preferred.
Skills and Abilities
Ability to understand and provide friendly guest service.
Ability to correctly process check-ins and check-outs, answers questions, and resolves guest requests in compliance with policies and procedures, brand standards, and federal, state and local regulations.
Ability to processes guest bills and collects payments in compliance with cash handling, credit card processing and accounting policies and procedures.
Ability to compile facts/figures in a timely manner, identify and investigate issues, and resolve basic matters.
Ability to follow an appropriate course of action based on policies and procedures.
Ability to operate a computer, calculator, phone and other office equipment.
Attention to details with good organizational and efficient time management skills.
Consistently professional attitude and behavior with effective listening and communication skills.
Ability to work in a fast paced environment, sometimes under pressure, while remaining flexible and efficient and simultaneously handling competing and changing priorities.
Ability to satisfy the legal requirements for employment within the jurisdiction.
Working Conditions & Physical Effort
Work is normally performed in an interior hotel environment. While performing job duties, the associate speaks, listens, completes documents, processes requests and operates office equipment such as a telephone, calculator, computer, copier and fax. Physical requirements include extended periods of standing and/or walking, bending, reaching, pulling, pushing, kneeling, and lifting up to 50 pounds. The job requires close vision with or without corrective lenses. This position may be required to operate a motor vehicle.
Our Perks
Competitive Salary
Paid Time Off
Medical, Dental, Vision health insurance
Robust supplemental insurance for Life, AD&D, Pets, legal and more
Wellness programs for mental, physical, and financial wellness
Hotel and travel discounts
Generous retirement/401k benefits
Education and professional development
Who we are
Wurzak Hotel Group (WHG) is a Philadelphia-based owner, developer, and operator of premium branded full-service, extended stay, and focus service hotels. WHG’s core expertise is its unique ability to develop and operate hotels and food and beverage outlets in an entrepreneurial manner maximizing returns on the investment and developing long-term relationships with our guests.
WHG has earned and maintains its competitive advantage by developing talent within the organization who embody the same entrepreneurial spirit of our leadership team and who seek to create value through tireless innovation, tight focus on the operational details, and uncompromised guest satisfaction. Wurzak Hotel Group has a proven track record of developing and managing hospitality assets for over 30 years and continues to be recognized as one of the region’s top hospitality companies.
Find out more about us on our website or click here to visit our Linkedin page!
WHG is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture where all our team members can thrive. We have a zero-tolerance policy for workplace discrimination on the basis of someone’s race, gender, disability, or any other basis protected under federal, state, or local laws.
Guest Service Representative
Guest Service Representative Job 5 miles from Pennsauken
Additional Information Job Number 25021983 Job Category Rooms & Guest Services Operations Location Philadelphia Marriott Downtown, 1201 Market Street, Philadelphia, Pennsylvania, United States, 19107VIEW ON MAP (*****************************************************************************************************************************************************************
Schedule Part Time
Located Remotely? N
Position Type Non-Management
POSITION SUMMARY
Organize, confirm, process, and conduct all guest check-ins/check-outs, room reservations, requests, changes, and cancellations. Secure payment; verify and adjust billing. Activate and file room keys. Process all guest requests and relay messages. Print contingency lists to have a record of all guests in case of emergency. Identify and explain room features to guests; supply guests with directions and information regarding property amenities, services, and hours of operation, and local areas of interest. Follow up on any outstanding requests or problems from the previous day and are resolved. Run and review daily reports/logs. Complete designated cashier and closing reports in the computer system. Accept and record wake-up call requests and deliver to appropriate department. Count bank at beginning and end of shift; secure bank. Process all payment types, adjustment vouchers, paid-outs, correction vouchers, and miscellaneous charges; provide change. Notify Loss Prevention/Security of any guest reports of theft.
Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.
Marriott Hotels strive to elevate the art of hospitality, innovating at every opportunity while keeping the comfort of the oh-so-familiar all around the globe. As a host with Marriott Hotels, you will help keep the promise of "Wonderful Hospitality. Always." by delivering thoughtful, heartfelt, forward-thinking service that upholds and builds upon this living legacy. With the name that's synonymous with hospitality the world over, we are proud to welcome you to explore a career with Marriott Hotels. In joining Marriott Hotels, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
JW Marriott is part of Marriott International's luxury portfolio and consists of more than 100 beautiful properties in gateway cities and distinctive resort locations around the world. JW believes our associates come first. Because if you're happy, our guests will be happy. JW Marriott associates are confident, innovative, genuine, intuitive, and carry on the legacy of the brand's namesake and company founder, J.Willard Marriott. Our hotels offer a work experience unlike any other, where you'll be part of a community and enjoy true camaraderie with a diverse group of co-workers. JW creates opportunities for training, development, recognition and most importantly, a place where you can pursue your passions in a luxury environment with a focus on holistic well-being. Treating guests exceptionally starts with the way we take care of our associates. That's The JW Treatment. In joining JW Marriott, you join a portfolio of brands with Marriott International. Be where you can do your best work, begin your purpose, belong to an amazing global team, and become the best version of you.
Guest Service Representative
Guest Service Representative Job 13 miles from Pennsauken
Responsible for providing superior service to guests, in accordance with the rules, regulations, policies, and procedures set forth by the company. Principal Duties and Responsibilities: * Identify the needs of each guest and provide relevant information regarding hotel policies, services and amenities.
* Responsible for registering all guests, obtaining pertinent information, and ensuring proper credit is established.
* Respond to requests from guests for assistance and information about the local area.
* Sell rooms to "walk-in" customers.
* Routinely enter or change reservation information on the computer system.
* Post charges and payments to guest accounts, as needed.
* Make necessary corrections to guest accounts.
* Communicate with the housekeeping department about room status/availability.
* Deliver requested items to guests, as needed, including incoming faxes, mail etc.
* Listen and respond promptly to guest inquiries and/or complaints in an appropriate manner.
* Operate hotel switchboard.
* Clean and maintain the front desk area/front lobby.
* Maintain daily logs (including communication).
* Each shift, balance cash drawers, credit card receipts, direct bills and all other incoming payments.
* Assist with facility deposits as needed.
* Issue safety deposit boxes, when requested.
* Reconcile the Housekeeping report with the bucket (registration cards) to monitor room occupancy.
* Pre-block rooms for incoming guests, especially those with special requests or VIP considerations, while following appropriate brand frequent stay programs.
* Maintain a current room status report.
* Perform additional assignments as required.
Job Requirements:
* High school diploma or equivalent required.
* Hospitality and/or customer service experience is preferred.
* Must be able to develop an understanding of concepts, practices, pre-established guidelines and procedures used by the company in relation to guest service.
* Must be able to communicate effectively, be polite, courteous, and responsive to our guests.
* Must be able to speak and write the English language in an understandable manner.
* Must be able to stand for long periods of time.
* Must be organized and detail oriented.
* A valid driver's license is required.
* Typing and computer skills are required.
Guest Service Agent - Hotel
Guest Service Representative Job 8 miles from Pennsauken
The La Quinta and Hawthorn Extended Stay by Wyndham Mount Laurel/Moorestown, a part of Lahn Hospitality and Amusement Group, is seeking a part-time Guest Service Agent for its dual branded hotel.
About Wyndham & Dual Branded Mt. Laurel Location
Wyndham Hotels & Resorts is the champion of the everyday traveler. Every day, we work to make hotel travel possible for all. With more hotels than anyone else, we offer the largest and widest collection of hotel experiences in the world. So wherever and however people travel, Wyndham will be there to welcome them.
The LaQuinta and Hawthorn Extended Stay property will be a select service hotel complete with 125 rooms, an indoor swimming pool, exercise gym, a meeting space, and limited food service including breakfast buffet.
Position Description
We are looking for a customer service professional to join our Dual Branded LaQuinta and Hawthorn Extended Stay Mount Laurel/Moorestown!
As a key member of the team, the Guest Service Agent has influence and accountability for the day to day guest experience in the hotel. Reporting to the Operations Supervisors, the Guest Service Agent will be responsible for maintaining the highest of customer service to help the property to achieve its business goals.
Job Responsibilities
Taking, modifying, and canceling guest reservations.
Communicating hotel facilities and services to guests.
Providing information on the local area and points of interest.
Assisting guests with arrivals and departures.
Answering the front desk phone.
Cash handling.
Requirements
A high school diploma or general equivalent (GED) preferred.
Customer service experience preferred.
Must be capable of handling money accurately.
Reading, math, and communication skills.
Ability to work weekends and holidays is required.
Ability to work overnights.
Rate: $16/hour
If you are interested in becoming a leader in the hospitality industry, Lahn Hospitality group is the company for you.
Guest Service Agent/Front Desk
Guest Service Representative Job 5 miles from Pennsauken
"Why work for Accor? We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit **************************
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS"
Company Description
Located in prestigious Rittenhouse Square, the AAA rated 4-diamond Sofitel - Philadelphia, boasts 306 beautifully appointed guestrooms, featuring Lanvin amenities, dream bedding and a luxurious atmosphere. We will be your personal culinary connoisseurs, offering our classic, French inspired menu, made from the freshest ingredients harvested directly from our rooftop garden. Enjoy our signature hand-crafted cocktails in Liberté Lounge, the “in-place” to gather and mingle for Philly's finest clientele.
Our team of highly trained Ambassadors are at your service, ready to provide a magnifique and memorable experience.
Joie de Vivre is in our DNA, and we are seeking like-minded individuals to join our team!
Job Description
Don't miss out on this opportunity!
First impressions are lasting impressions!
We are seeking qualified, service-minded ambassadors for the Front Desk Agent position.
Guest Service Agent/Front Desk
What's in it for you:
Unlimited career development opportunities, both nationally and internationally. The sky is your limit!
Make your mark, by being part of a high performing team which supports and inspires you to reach your highest potential
Give back through our Corporate Social Responsibility activities and local community based philanthropy.
What you will be doing:
Welcome all guests in a luxury environment, completing both check-in and checkout procedures and creating a warm farewell to the departing guests.
Handling incoming phone calls to the hotel including In-house guest requests.
Enrolling guests in our ALL Accor frequent guest program.
Handling all guest inquiries and requests, as well as providing hand-tailored experiences to ensure a memorable stay.
Candidate should be able to deliver luxury service, be efficient, empowered and cordial.
Responsible for a cash bank and following all cash handling procedures.
Proudly promote the hotel facilities, looking for opportunities to enhance a guest's stay through up-selling.
Qualifications
Your experience and skills include:
Previous experience with Opera a plus or a comparable property management system (PMS).
Must have experience working with computers, specifically Word, Excel and messaging.
Qualified candidate will be detail-oriented, organized and willing to go above and beyond to deliver luxury service.
Minimum 1-year experience in similar position in a luxury setting or hotel school degree.
Must be flexible with days and hours.
Additional Information
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Guest Service Agent - Live! Hotel - Philadelphia (Part-Time)
Guest Service Representative Job 5 miles from Pennsauken
Why We Need Your Talents Check in/Check out hotel guests courteously and efficiently; process all payments according to established hotel requirements measuring to the levels of expectation commensurate with a four star property. Provide information to any guest or visitor inquiry. Work as part of the overall Front Office team to insure a seamless experience for the guest.
Responsibilities
Where You'll Make an Impact
Maintain complete knowledge at all times of the following:
* All hotel features/services, hours of operation
* All room types, numbers, layout, décor, appointments and locations
* All room rates, special packages and promotions
* Daily house count and expected arrivals/departure
* Room availability status for any given day
* Scheduled daily group activities
* Maintain complete knowledge and comply with all hotel and departmental policies and procedures to include front and back of house operations.
* Obtain assigned bank and ensure accuracy of contracted monies. Keep bank secure at all times
* Answer department telephone within 3 rings; using correct greeting and telephone etiquette
* Promote positive guest relations for information in a congenial manner
Process all guest check-ins according to established hotel requirements:
* Confirm reservation in system and review all noted information
* Be able to complete a "walk-in" reservation for guest with no prior room reserved.
* Obtain back up information for guest credit/payment method and input into system; collect cash when designated
* Assign guest room
* Advise guest of any messages, mail, faxes, etc. that was received for them
* Inform guest of room safe and mini bar key and room key procedures
* Issue parking passes/validate valet parking tickets and enter information in the computer
* Communicate services and amenities included in packages to guests on packages
* Obtain proper identification for tax exempt guests and attach from to registration card
* Obtain guest signature for designated paper work
* Obtain bell person to escort guest and transport their luggage to the room
* Maintain guest history files on all guests
* Communicate VIP arrivals to designated personnel for escort and delivery of amenities
* Set up accurate accounts for each guest checking in according to their requirements (i.e., share withs, separate room/tax/incidentals, com)
* Extend every effort to obtain satisfactory alternative accommodations for guests with reservations when the hotel cannot accommodate them, follow established procedures for "walking" guests
* Accommodate room changes expediently
* Document all guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up within 30 minutes to ensure completion and guest satisfaction
* Offer detailed information on the voicemail system to callers and guests wishing to leave a message
* Accept and record wake-up call requests; deliver to PBX.
* Block rooms in the computer and follow through on designated requirements
* Pre-register designated guests and prepare key packets
* Communicate pertinent guest information to designated departments/personnel (i.e.. Special requests, amenity delivery).
* Generate, print and distribute daily and weekly reports
* Resolve discrepancies on the room status report with Housekeeping
Process all check-outs according to established hotel requirements listed:
* Resolve any late charges
* Present folio to guest and resolve any disputed charges
* Settle guest accounts following accounting procedures
* Retrieve guest room key from guest
* Handle requests for late check-outs according to established hotel procedures
* Conduct group check-ins/outs according to established hotel procedures
* Assist all departments/executives in obtaining appropriate information regarding groups, inventory and guest information
* Adhere to all cashiering procedures as listed below:
* Process adjustment vouchers, paid-outs, correction vouchers, miscellaneous charges
* Make change for guests
* Cash guests' personal checks/travelers checks
* Post Charges
* Settle room accounts
* Run closing reports
* Count bank at the end of their shift
* Complete designated cashier reports
* Balance receipts
* Drop receipts
* Secure bank
* Legibly document pertinent information in the log book
* Other duties as assigned.
Support Duties:
* Assist PBX with switchboard duties
* Assist with reservation calls. Process, record and follow up and details relative to such
* Provide Concierge service when no Concierge is available
* Assist in other Front Office areas as assigned
* Provide guest room tours
* Legibly document maintenance needs on work orders and submit to the Manager
Qualifications
Skills You'll Need to Suceed
* Able to read and interpret instructions and direction for guest
* Able to communicate without impediment with guests and staff in all areas relating to guest service
A Few Must Haves
* A high school diploma or GED equivalent. Retail customer service training would be a plus.
* One (1) to three (3) years previous experience in a hotel or high end retail environment is required.
* Must be able to comply with all state gaming regulations, which may include obtaining a license.
Perks We Offer You
* Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
* Generous retirement savings options are available.
* Free uniforms
* Free parking
* Discounted meals
* Service and Attendance bonuses
* Tuition reimbursement
* Discounts on hotels, theme parks, travel, and more!
Physical Requirements
* Lifting up to 20lbs
* Pushing/Pull up to 20lbs
* Carry up to 20lbs
* Some Bending / kneeling
* Frequent Walking
* Frequent Standing
* Some Sitting
* Climbing steps
Life at Live!
* 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
* Exposed to alcohol, cigarette and cigar smoke, bright lights, and loud noises.
* You will work in an environment where smoking is allowed.
GUEST SERVICES REPRESENTATIVE - MCGUIRE
Guest Service Representative Job 26 miles from Pennsauken
This position will be assigned to the McGuire All American Inn at JB-MDL. * Accepting applications * Open & closing dates 08/07/2024 to 03/31/2025 * Salary $15.13 - $19.98 per hour * Pay scale & grade NF 1
* McGuire AFB, NJ
* Remote job
No
* Telework eligible
No
* Travel Required
Not required
* Relocation expenses reimbursed
No
* Appointment type
Permanent
* Work schedule
Intermittent - This is a Flexible Position (can work 0-40 hrs per week).
* Service
Competitive
* Promotion potential
None
* Job family (Series)
* 0303 Miscellaneous Clerk And Assistant
* Supervisory status
No
* Security clearance
Not Required
* Drug test
No
* Position sensitivity and risk
Non-sensitive (NS)/Low Risk
* Trust determination process
* Suitability/Fitness
* Financial disclosure
No
* Bargaining unit status
No
* Announcement number
24-5NFSV532320
* Control number
803637900
Help
This job is open to
* The public
U.S. Citizens, Nationals or those who owe allegiance to the U.S.
Clarification from the agency
Please see the "Who May Apply" section under the Qualifications section.
Help
Duties
Receives and confirms room reservations by letter, telephone, email, or personal contact. Registers and assigns rooms to guests, makes and issues room keys, and may escort guests to rooms as needed. Ensures that only authorized patrons use government-sponsored quarters. Calculates and posts charges to patrons' accounts and balances totals with control records. Accepts payment, makes change, and presents departing guests checkout statements. Prepares and safeguards cash receipts, prepares daily cashier's report, daily activity report, and may prepare consolidated daily activity report. Maintains current checkout list. Maintains and sells sundry sales items to patrons. Maintains a professional appearance and demeanor at all times. Ensures required information is received from guest and entered into guest folio. Prints backup reports from property management system. Ensures housekeeping status of rooms is updated. Records and notifies appropriate person/organization of maintenance problems reported by guests. Ensure front desk area and lobby remains clean. Process Night Audit procedures and close credit card machines nightly. Maintains the lost and found program. Ensures that customer service is the first priority. Performs other related duties as assigned.
If interested in applying for this position you may preview the online application: ********************************************************
Help
Requirements
Conditions of Employment
* This position requires the incumbent to complete a background investigation with favorable results.
* The incumbent must be at least 18 years of age.
Qualifications
Who May Apply: Open to everyone. Applicants will be categorized by preference(s) and/or priority consideration eligibilities. An applicant's eligibility will be determined based on eligibility claimed in the questionnaire and proof of eligibility MUST be provided with application by the closing date, 03/31/2025
Business Based Action, Military Spouse Preference, Outside Applicant Veteran, Spouse/Widow/Parent of Veteran, and Transition Hiring Preference
In order to qualify, you must meet the experience requirements described below. Experience refers to paid and unpaid experience, including volunteer work done through National Service programs (e.g., Peace Corps, AmeriCorps) and other organizations (e.g., professional; philanthropic; religious; spiritual; community; student; social). You will receive credit for all qualifying experience, including volunteer experience. Your resume must clearly describe your relevant experience; if the position allows for qualifying based on education, your transcripts will be required as part of your application.
Qualifying Experience:
Applicant must have experience in general clerical or cashier work of any kind in which the applicant has demonstrated ability to perform satisfactorily in handling multiple tasks and providing quality customer service. Experience must have demonstrated the ability to resolve common arithmetic problems, and to make change when receiving payment from customers. Must be able to read, speak, and write English.
Education
Some federal jobs allow you to substitute your education for the required experience in order to qualify. This position does not allow for education substitution.
FOREIGN EDUCATION: Education completed in foreign colleges or universities may be used to meet the requirements. You must show proof the education credentials have been deemed to be at least equivalent to that gained in conventional U.S. education program. It is your responsibility to provide such evidence when applying.
Additional information
* Individual must fully meet qualification/eligibility/background requirements for this position.
* U.S. Citizens and Non-U.S. Nationals who have resided in the U.S. Territory for three (3) or more consecutive years immediately preceding the start of Federal Affiliation.
* Male applicants born after December 31, 1959 must be registered for Selective Service.
* Direct deposit is required.
* Satisfactorily complete an employment verification (E-Verify) check.
* A probationary period may be required.
* Pre-employment requirements must be satisfactorily met prior to Entrance on Duty (EOD).
* Payment of Permanent Change of Station (PCS) costs is not authorized, based on a determination that a PCS move is not in the Government's interest.
* Multiple positions may be filled from this job opportunity announcement. And additional selections may also be made from this job opportunity announcement.
* Selection(s) are subject to restrictions resulting from hiring preferences and priority consideration eligible.
* This is a Nonappropriated Fund (NAF) position carrying out Morale, Welfare and Recreation (MWR) activities for the Air Force and Space Force.
Read more
* Benefits
Help
Review our benefits
How You Will Be Evaluated
You will be evaluated for this job based on how well you meet the qualifications above.
Your resume and supporting document will be evaluated against the qualifications of the position.
Once the announcement has closed, a review of your application package (resume, supporting documents, and responses to the questionnaire) will be used to determine whether you meet the qualification requirements listed on this announcement. If you are minimally qualified, your resume and supporting documentation will be compared against your responses to the assessment questionnaire to determine your level of experience. If, after reviewing your resume and/or supporting documentation, a determination has been made that you have inflated your responses to meet the position's qualifications and/or experience, you may lose consideration for this position. Please follow all instructions carefully when applying, errors or omissions may affect your eligibility.
You should list any relevant performance appraisals and incentive awards in your resume as that information may be taken into consideration during the selection process. If selected, you may be required to provide supporting documentation.
To better expedite the hiring process, we recommend including full contact information (name, address, phone number, email, etc.,) for professional and personal references on your resume.
* Benefits
Help
Review our benefits
* Required Documents
As a new or existing federal employee, you and your family may have access to a range of benefits. Your benefits depend on the type of position you have - whether you're a permanent, part-time, temporary or an intermittent employee. You may be eligible for the following benefits, however, check with your agency to make sure you're eligible under their policies.
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
* Resume
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
* Cover Letter
* DD-214/ Statement of Service
* Diploma/ GED
* Disability Letter (VA)
* License
* Other (1)
* Other (2)
* PCS Orders
* Professional Certification
* Proof of Marriage Status
* Resume
* Separation Notice (RIF)
* SF-50/ Notification of Personnel Action
* Transcript
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
* How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 03/31/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the ************************************************************
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: ******************************************************
Agency contact information
JBMDL NAF HR Office
Email *******************
Address JBMDL McGuire Sustainment Services Flight
87 FSS/FSCN
2905 Tuskegee Airmen Ave, Room 1
McGuire AFB, NJ 08641-5012
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
* Fair and Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
* Criminal history inquiries
* Equal Employment Opportunity (EEO) Policy
* Financial suitability
* New employee probationary period
* Privacy Act
* Reasonable accommodation policy
* Selective Service
* Signature and false statements
* Social security number request
Help
Required Documents
Required documents may vary based on the eligibility you are claiming (i.e., applying as a Military Spouse Preference - MSP, applying as a veteran, applying as a current federal employees, applying as a displaced employee, etc.,). The below document(s) are required and MUST be submitted with your application by the closing date of this job announcement:
* Resume
Your resume may be submitted in any format and must support identified the general or specialized experience described in this announcement. If your resume includes a photograph or other inappropriate material or content, it will not be used to make eligibility and qualification determinations and you may not be considered for this vacancy.
Other accepted documents to support a qualification and/or claimed preference/priority eligibility may include:
* Cover Letter
* DD-214/ Statement of Service
* Diploma/ GED
* Disability Letter (VA)
* License
* Other (1)
* Other (2)
* PCS Orders
* Professional Certification
* Proof of Marriage Status
* Resume
* Separation Notice (RIF)
* SF-50/ Notification of Personnel Action
* Transcript
As described above, your complete application includes your resume, your responses to the online questionnaire, and supporting documents which prove your claimed eligibility. If you fail to provide these documents, you will be marked as having an incomplete application package and you will not be considered any further.
NOTE: Documents submitted as part of the application package to include supplemental documents may be shared beyond the Human Resources Office. Some supplemental documents such as military orders and marriage certificates may contain personal information for someone other than you. You may sanitize these documents to remove another person's personal information before you submit your application. You may be asked to provide an un-sanitized version of the documents if you are selected to confirm your eligibility.
Help
How to Apply
To be considered for this vacancy you must apply and complete the online questionnaire and submit the documentation specified in the Required Documents section above.
The complete application package must be submitted by 11:59 PM (EST) on 03/31/2025 to receive consideration.
To begin, click Apply to access the online application. You will need to be logged into your USAJobs account to apply. If you do not have a USAJobs account, you will need to create one before beginning the application.
Follow the prompts to select your resume and/or other supporting documents to be included with your application package. You will have the opportunity to upload additional documents to include in your application before it is submitted. Your uploaded documents may take several hours to clear the virus scan process.
After acknowledging you have reviewed your application package, complete the Include Personal Information section as you deem appropriate and click to continue with the application process.
You will be taken to the online application which you must complete in order to apply for the position. Complete the online application, verify the required documentation is included with your application package and submit the application. You must re-select your resume and/or other documents from your USAJobs account and designate the document type when submitting your application. Failure to complete this portion will result in an incomplete application package and you will not be further considered for this vacancy.
It is your responsibility to ensure your application package (resume, supporting documents, and responses to the questionnaire) is complete, accurate, and submitted by the closing date.
Additional information on how to complete the online application process and submit your online application may be found on the ************************************************************
To verify or check the status of your application, log into your USAJobs account. Once logged in, the Welcome screen lists your applications, your application status and the date it was last updated. For information on what each Application Status means, visit: ******************************************************
Read more
Agency contact information
JBMDL NAF HR Office
Email *******************
Address JBMDL McGuire Sustainment Services Flight
87 FSS/FSCN
2905 Tuskegee Airmen Ave, Room 1
McGuire AFB, NJ 08641-5012
US
Next steps
If you provided an email address, you will receive an email message acknowledging receipt of your application. Times may vary during the hiring process, as your application status updates/changes you will be notified with a notification letter via email.
Read more
Fair & Transparent
The Federal hiring process is set up to be fair and transparent. Please read the following guidance.
* Criminal history inquiries
* Equal Employment Opportunity (EEO) Policy
* Financial suitability
* New employee probationary period
* Privacy Act
* Reasonable accommodation policy
* Selective Service
* Signature and false statements
* Social security number request
Print
Share
* Email
* Facebook
* LinkedIn
* Twitter
Help
Overview
* Accepting applications
* Open & closing dates
08/07/2024 to 03/31/2025
* Salary
$15.13 - $19.98 per hour
* Pay scale & grade
NF 1
* Location
Few vacancies in the following location:
* McGuire AFB, NJ
* Remote job
No
* Telework eligible
No
* Travel Required
Not required
* Relocation expenses reimbursed
No
* Appointment type
Permanent
* Work schedule
Intermittent - This is a Flexible Position (can work 0-40 hrs per week).
* Service
Competitive
* Promotion potential
None
* Job family (Series)
* 0303 Miscellaneous Clerk And Assistant
* Supervisory status
No
* Security clearance
Not Required
* Drug test
No
* Position sensitivity and risk
Non-sensitive (NS)/Low Risk
* Trust determination process
* Suitability/Fitness
* Financial disclosure
No
* Bargaining unit status
No
* Announcement number
24-5NFSV532320
* Control number
803637900
This job originated on **************** For the full announcement and to apply, visit ****************************** Only resumes submitted according to the instructions on the job announcement listed at *************** will be considered.
Car Wash - Guest Services Associate (Pennsauken)
Guest Service Representative Job In Pennsauken, NJ
Job Title: Guest Service Associate
Job Type: Full-time / Part-time
Salary: Starting from $15.49 per hour
Expected hours: Part-time 20-32 hours per week / Full-Time 37-40 hours per week
Benefits: - Commission - Bonuses
- Monthly Competitions
- Health Insurance
- Life / Short / Long-term Disability
- 401K
We are seeking a highly motivated and results-driven Guest Service Associate (GSA) to join our team at Drip Drop Car Wash. As a GSA, you will be responsible for promoting and selling our services to potential customers and ensuring a positive customer experience. Helping maintain cleanliness standards and other needs depending on business needs.
Key Responsibilities:
- Develop and maintain relationships with new and existing customers
- Promote our services through various sales and marketing strategies
- Meet or exceed sales targets set by the company
- Ensure a positive customer experience by addressing customer inquiries and concerns
- Provide support to other team members as needed
- Lot checks that include cleaning, checking on vacuums, etc.
- Traffic control as needed
Requirements:
- Excellent communication and interpersonal skills
- Strong organizational and time management skills
- Ability to work independently and as part of a team
- Familiarity with sales and marketing techniques
- Background in the car wash industry is a plus, but not required
- Weekends a must
We offer opportunities for advancement and a dynamic and supportive work environment. If you are driven, motivated, and have a passion for sales, we want to hear from you!
Drip Drop Car Wash is an equal opportunity employer and welcomes applicants from all backgrounds.
Guest Service Agents Hotel Front Desk
Guest Service Representative Job 21 miles from Pennsauken
The New Fairfield Inn & Suites by Marriott Valley Forge/Great Valley is now seeking a passionate, energetically friendly team members to exceed the expectations of our guests as a member of our Front Office Team. This challenging role will require the ability to multi-task and exceed the expectations of our guests by delivering incredible service. Applicant must be willing to work evenings, nights, weekends and holidays as required. Prior Marriott experience strongly desired. Proudly affiliated with Gulph Creek Hotels, full-time team members will enjoy a full benefits package including health, life, dental, vision, 401K, PTO and Vacation time. Come and grow your hospitality career with a company having a proven track record of promotion from within.
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