Guest Service Representative Jobs in Oklahoma

Join Our Team at WinStar World Hotel A Place Where Opportunities Shine! Are you passionate about delivering exceptional guest service while working in an exciting and fast-paced environment? If so, wed love to have you join our team as a Guest Service and Revenue Audit Specialist! At WinStar World Hotel, we take pride in offering our guests a world-class experience, and were looking for someone with attention to detail, a proactive attitude, and a passion for hospitality to help us maintain that high standard! What Youll Do: As a key member of our team, youll be responsible for managing guest folios, auditing revenue, and ensuring the smooth operation of our systems while maintaining exceptional service standards. From greeting guests with a smile to balancing reports and handling guest inquiries, your role will be vital to our guest satisfaction and operational excellence. Key Responsibilities: Audit & Revenue Management: Generate and review daily revenue reports, ensuring accurate breakdowns for food, beverage, and room operations. Tech-Savvy: Handle system issues, make adjustments, and input all necessary data for a seamless daily operation. Guest Interaction: Provide prompt, courteous check-ins and check-outs, assisting guests with reservations, requests, and inquiries. Guest Satisfaction: Ensure a positive experience by resolving any guest concerns with tact and professionalism. System Mastery: Oversee the accurate processing of charges, settlements, and nightly reports to maintain smooth system operations for the next day. What You Bring to the Table: A positive attitude and commitment to delivering outstanding guest service. Exceptional attention to detail and ability to maintain accurate records. Strong communication skills to interact with guests and team members. Knowledge in accounting operations (including A/R and A/P) and excellent math skills. Proficiency in computer systems, including guest reservations and front desk operations. A flexible mindsetready to adapt to varying schedules to meet business needs. Why WinStar World Hotel? Be Part of a World-Class Team: Join one of the largest and most exciting resort operations in the world! Career Growth: At WinStar, we believe in developing and nurturing talentgrow with us! Fun Environment: Work in an exciting, dynamic setting where no two days are the same. Competitive Benefits: Enjoy a range of benefits designed with your well-being in mind. Physical & Environmental Demands: Ability to lift up to 25 pounds and handle physical tasks. Work in a variety of environments, including fluctuating temperatures. Handle both visually and mentally stimulating situations with focus and care. Ready to Join Us? We are closer than you think! Visit us in person and explore exciting opportunities at WinStar World Hotel! Walk-in Hours: Tuesdays, 10:00 AM - 2:00 PM | 21444 World Way Dr., Thackerville, OK 73459 Text Us for More Info: ************ If you're ready to step into an exciting role with endless opportunities for growth and success, wed love to meet you!

Optimum Staffing Solutions is partnered with a company in NE OKC that is looking to add a Technical Support Rep to their team! Skills you need / What you will do Must have a minimum of 5 years experience in a technical support role - preferably in industrial equipment, electrical, mechanical or hydraulic systems. Must have strong problem-solving skills with the ability to diagnose complex technical issues. Must have excellent communication skills, both written and verbal, to interact with customers and internal teams. Must be able to travel as needed for onsite support and installations. Must be proficient in using diagnostic tools, technical software, and CRM systems. Bachelor's degree in Electrical Engineering, Mechanical Engineering, or a related technical field preferred. Why you want this job The position offers a competitive base salary, great benefits, competitive vacation plans, and more! Very stable position at a growing company!

Responsible for providing exceptional service to our customers by creating a friendly and welcoming environment for all guests. Provide guests with guidance to best match our products and services with the needs of the guest. Essential job functions include, but are not limited to: Greeting guests and assisting them with information about the park, rentals, retails and concessions Provide customer engagement in a positive and approachable manner Support all areas including retails, rentals, food and beverage Answer incoming calls and promptly assist callers Handle guest concerns, compliments and suggestions in a friendly, courteous and professional manner Remain constantly aware of customer activity to ensure a safe and secure environment General housekeeping duties; may include but not limited to cleaning restrooms, sweeping/mopping floors and restocking retail items Requirements: Excellent customer service and communication skills Demonstrate ability to provide a high standard of professionalism Ability to work well under pressure in a calm, mature, process-driven manner Maintain a flexible schedule and regular availability to work days, evenings, weekends and holidays Physical Demands: Safely self-transport over uneven terrain or in a confined space Stand for sustained periods of time Lift and move at least 50 pounds Work outside in varying weather conditions Meet demands of seasonal operation; long hours often required, including nights and weekends Certificates, Registrations, Licenses: Valid Oklahoma driver's license, or the ability to convert within 30 days for those with an out of state driver's license that are an Oklahoma resident. Other information: Position is located at the WOKA White Water Park in Watts, OK. Must be 18 years of age. Schedule (flexible): 30 - 35 hours/week; Weekend hours in May & September, Memorial Day through Labor Day the park is open 7 days a week

Every day we work with our guests colleagues and business partners to drive better outcomes. A career with offers a rewarding path for career development and an opportunity to join a team of growing energetic professionals. Come and join our growing family! Responsible for checking guests in and out of the hotel making reservations and assisting with general information. A Guest Service Agent is responsible for completing shift checklist as required by Guest Services Manager/Supervisor and maintaining the high standards of service and hospitality. General Accountability: · Provide the highest quality of service to the customer at all times · Promptly and effectively handle guest complaints and requests · Check guests in and out efficiently and in a friendly manner · Post guest charges and compute guest bills collect payment and make change for hotel guests · Follow all cash handling procedures as required · Handle guest mail and messages per established procedures · Develop a thorough knowledge of room locations room rates amenities and selling strategies · Take reservations on property · Block rooms and handle special requests · Monitor room availability · Handle safe deposit boxes used by guests per established procedures · Keep lobby and desk area clean and presentable · Have a thorough knowledge of emergency and security procedures · Offer and properly handle requests for wake-up calls · Ensure all rooms are check in property and a valid and working form of payment is collected · Communicate with incoming staff and management by logging pertinent information in the pass on log · Keep maintenance informed of all maintenance needs · Must wear proper uniform at all times in accordance with Standards · Participate in any sales lead generator (will vary by property) Specific Essential Tasks/Duties: · Must be able to complete all required training in timely manner as required by the brand · Participate in daily and weekly team meetings · Be familiar with daily hotel revenue goals and execute tasks and responsibilities to achieve these goals · Process guest arrivals and departures including all necessary payments. · Handle & coordinate room assignments and pre-arrivals. · Handle guests concerns. · Offer referral for services and handle requests for information. · Handle and store guest luggage. · Assist with the check-in and check-out of groups and tours · Answer switchboard with standards of proper telephone etiquette · Communicate with housekeeping on any issues guest request early arrivals late departures · Perform all duties as indicated in the shift checklist report · Maintains a favorable working relationship with all other company employees to foster and promote a cooperative and harmonious working climate and culture. · Must be able to work varying shifts and time schedules as needed (days nights weekends and holidays). Behaviors Preferred Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well Team Player: Works well as a member of a group Enthusiastic: Shows intense and eager enjoyment and interest Motivations Preferred Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization Goal Completion: Inspired to perform well by the completion of tasks Growth Opportunities: Inspired to perform well by the chance to take on more responsibility Self-Starter: Inspired to perform without outside help General Notes · This is not intended to be all-inclusive, additional details will be specified by the supervisor. The team member will also perform other reasonable business duties as assigned by the supervisor. · Management reserves the right to change this , job responsibilities, duties, and working hours as needs prevail. · If requested in accordance with applicable law, the Company provides reasonable accommodation to known physical or mental limitations of an otherwise qualify team member with a disability to allow him/her to perform essential functions of the job unless the accommodation would impose an undue hardship on the Company. The Company is an at-will employer. This job description is a guideline and does not constitute a written or implied employment contract.

Guest Service Representative / Front Desk Starting Salary Range: $15.00-$16.00/hour or more based on experience. Wage Increases: New hires can earn wage increases at 30, 60, 90 days & 6 months. Employment Type: Full-Time Shift: nights and weekends Application Deadline: February 7, 2025 Lee abajo para ver en español. Are you passionate about hospitality and making sure every guest feels welcomed and cared for? Do you enjoy working in a team environment where collaboration and customer service are valued? We're looking for a Guest Service Representative to join our Front Desk team! We Offer: Team Culture: We work as a team and take pride in supporting each other every day Training and Growth: We provide on-the-job training and support career growth within the company Employee Recognition: We celebrate achievements and recognize the hard work of our team members Benefits for all Teammates: Paid vacation, sick, bereavement, & jury duty Holidays paid at time & ½ when worked Travel with hotel room discounts Teammate referral bonuses Paid time off to volunteer in your community Employee Assistance Program with mental health resources Additional Benefits for Full-Time Teammates: Affordable health, dental, & vision plans for you and your family Low-cost accident, critical illness, & hospital coverage Flexible spending plans options 401(k) retirement plans with company contribution What You'll Do: Serve as the first point of contact for our guests, creating a positive and welcoming experience. Greet and assist guests during check-in and check-out, ensuring smooth service with a friendly attitude. Handle guest requests, inquiries, and reservations with professionalism and attention to detail. Communicate with Housekeeping, Maintenance, and Sales teams to ensure seamless operations. Manage daily front desk duties, including payments, room assignments, and resolving any guest issues. We're Looking For: A friendly, positive attitude with strong customer service skills. Ability to multitask and work well in a fast-paced environment. Strong communication skills and a professional approach to solving guest concerns. Basic computer skills and the ability to stand for extended periods. Prior hotel or customer service experience is a plus, but we are happy to train the right candidate! Apply Today! At Raymond Management, we prioritize a team-centered culture where every member is valued, supported, and empowered to create high quality experiences for both teammates and guests. If you're ready to be part of a team that cares for its people, apply today! We manage an award-winning portfolio of Hilton and Marriott hotels across the U.S. and look forward to welcoming you. At Raymond Management Company, respect is the foundation of our culture. We treat everyone equally, embrace diversity, and value each person's perspective and wellbeing. Te apasiona la hospitalidad y asegurarte de que cada huésped se sienta bienvenido y atendido? Disfrutas trabajar en un entorno de equipo donde se valora la colaboración y el servicio al cliente? ¡Estamos buscando un Representante de Servicio al Cliente para unirse a nuestro equipo de Recepción! Lo que ofrecemos: Cultura de equipo: Trabajamos en equipo y nos apoyamos mutuamente cada día. Capacitación y crecimiento: Ofrecemos capacitación en el trabajo y apoyamos el crecimiento profesional dentro de la empresa. Reconocimiento a los empleados: Celebramos los logros y reconocemos el esfuerzo de nuestros compañeros de equipo. Beneficios para todos los empleados: Vacaciones pagadas, días por enfermedad, duelo y jurado Días festivos pagados a tiempo y medio cuando se trabajen Descuentos en habitaciones de hotel al viajar Bonos por referir nuevos empleados Tiempo libre pagado para hacer voluntariado en tu comunidad Programa de Asistencia al Empleado con recursos de salud mental Beneficios adicionales para empleados de tiempo completo: Planes de salud, dental y visión accesibless para ti y tu familia Cobertura de bajo costo para accidentes, enfermedades críticas y hospitalización Opciones de planes de gasto flexible Planes de jubilación 401(k) con contribución de la empresa Lo que harás: Ser el primer punto de contacto para nuestros huéspedes, creando una experiencia positiva y acogedora. Recibir y asistir a los huéspedes durante el check-in y check-out, asegurando un servicio fluido con una actitud amigable. Manejar solicitudes, consultas y reservaciones de los huéspedes con profesionalismo y atención al detalle. Comunicarte con los equipos de Limpieza, Mantenimiento y Ventas para asegurar una operación sin problemas. Gestionar las tareas diarias de recepción, incluyendo pagos, asignación de habitaciones y resolución de problemas. Lo que buscamos: Una actitud amigable y positiva con sólidas habilidades de servicio al cliente. Capacidad para realizar múltiples tareas y trabajar bien en un entorno rápido. Habilidades de comunicación y un enfoque profesional para resolver problemas de los huéspedes. Habilidades básicas de informática y capacidad para estar de pie por períodos prolongados. Experiencia previa en hotel o servicio al cliente es una ventaja, ¡pero estamos dispuestos a capacitar a la persona adecuada! ¡Aplica hoy! Priorizamos una cultura centrada en el equipo, donde cada miembro es valorado, apoyado y empoderado para crear experiencias de alta calidad tanto para los compañeros como para los huéspedes. Si estás listo para formar parte de un equipo que se preocupa por su gente, ¡aplica hoy! Administramos un portafolio galardonado de hoteles Hilton y Marriott en los EE. UU. y esperamos darte la bienvenida. En Raymond Management Company, el respeto es la base de nuestra cultura. Tratamos a todos por igual, abrazamos la diversidad y valoramos la perspectiva y el bienestar de cada persona.

Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments - creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day. **Remote - Bilingual Spanish Call Center Customer Service Representative ** **$17.00/ Hourly** **Paid Training** **Equipment Provided** **Full-time with Full Benefits** Are you seeking an opportunity to make a real impact in a company that appreciates ideas and new ways of thinking? Training Monday-Friday 8:00 am-5:00 pm 5-6 weeks **Shifts:** Availability between the hours of 8:00 AM - 8:00 PM on Monday and Thursday and 8:00 AM - 5:00 PM on Tuesday, Wednesday, and Friday. **Join the Conduent Customer Service Team** Come join us and grow with a team of people who will challenge and inspire you to be the best! **Working for you** Enjoy a positive, employee-friendly culture while playing an important role in supporting our clients. + $17.00 per hour pay rate (bi-weekly pay) + Paid Training with Equipment provided. + Full-time schedule (40 hrs. a week) + Career Growth Opportunities + PerkSpot- Employee discount program + Full Benefit Options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you'll be able to thrive both personally and professionally. **About the Role** + Act as initial point of contact for inquiries from potential and existing NJ Family Care beneficiaries and community-based organizations related to the NJ Family Care Program + Provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. + Accurately document enrollment requests, status changes, complaints, and grievances + Enter application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone. + Maintain technical and program policy proficiency in the NJ Family Care rules/guidelines and other related program policies. + Provide clear, complete, accurate, and objective information based on a full understanding of program requirements. **Requirements** + Basic understanding of a call center environment in a customer service role and quality monitoring processes. + Ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers. + Ability to problem solve through analysis and ongoing feedback. + Achieve results through knowledge, empathy, and commitment. + Ability to work with people of diverse backgrounds. + High School diploma or GED + Background and drug screening required. **States that are Not Applicable for this position:** + AK, CA, HI, MA, IL, MT, NY + Metro Areas: MN- Minneapolis, IL, NY - NYC + OR - Portland, MD - Montgomery County, WA - Seattle, Washington, DC Met + Puerto Rico Pay Transparency Laws in some locations require disclosure of compensation and/or benefits-related information. For this position, actual salaries will vary and may be above or below the range based on various factors including but not limited to location, experience, and performance. In addition to base pay, this position, based on business need, may be eligible for a bonus or incentive. In addition, Conduent provides a variety of benefits to employees including health insurance coverage, voluntary dental and vision programs, life and disability insurance, a retirement savings plan, paid holidays, and paid time off (PTO) or vacation and/or sick time. The pay for this role is $17.00 per hour. ** ** \#Remote44 Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law. People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by submitting their request through this form that must be downloaded: click here to access or download the form (********************************************************************************************** . Complete the form and then email it as an attachment to ******************** . You may also click here to access Conduent's ADAAA Accommodation Policy (***************************************************************************************** . _At Conduent we value the health and safety of our associates, their families and our community. For US applicants while we DO NOT require vaccination for most of our jobs, we DO require that you provide us with your vaccination status, where legally permissible. Providing this information is a requirement of your employment at Conduent._

Our mission is Better Health. Our passion is helping others. What's Your Why? • Are you looking for a career opportunity that will help you grow personally and professionally? • Do you have a passion for helping others achieve Better Health? • Are you ready to join a growing team that shares your mission? Why Join Our Team: At Better Health Group, it's our commitment, our passion, and our culture that sets us apart. Our Team Members make a difference each and every day! They support our providers and payors, ensuring they have the necessary tools and resources to always deliver best-in-class healthcare experiences for our patients. We don't just talk the talk - we believe in it and live by it. Be part of a team that shares your passion and drive, and start living your purpose at Better Health Group. Responsibilities Position Objective: Are you looking to make a difference daily? You will be the first voice, in many cases, that a patient will hear in their time of need. Using extreme empathy and active listening skills, you will gather and verify demographic information, tactfully ask probing questions to identify the patient's needs, and professionally document the interaction and escalate when necessary to the appropriate clinic. Responsibilities: Answer incoming healthcare contact center calls. Provide support via inbound calls for our community seniors. Gather and verify demographic information using standard computer software and systems Use tools and apply problem-solving skills to identify immediate caller needs, including potential crisis calls, and route calls to appropriate resource according to standard operating procedures Document all call information according to approved operating procedures Use verbal communication strategies to effectively elicit information, gain confidence from caller and provide reassurance Accurately identify caller's presenting concerns and document per protocol Meet quality assurance requirements and other key performance metrics, including punctuality and attendance Position Requirements/ Skills: High school diploma or equivalent. 2+ years of customer service experience, preferably in a healthcare call center environment. Active listening, empathy, professionalism, and problem-solving skills, with a focus on first-call resolution and building value for the customer Experience with Google Suite applications.. Experience with data entry and call documentation. Strong verbal and written communication skills. Medical terminology preferred. Key Attributes/ Skills: Has a contagious and positive work ethic, inspires others, and models the behaviors of core values and guiding principles An effective team player who contributes valuable ideas and feedback and can be counted on to meet commitments Is able to work within our Better Health environment by facing tasks and challenges with energy and passion Pursues activities with focus and drive, defines work in terms of success, and can be counted on to complete goals Demonstrated ability to handle data with confidentiality Ability to work cross-functionally with multiple teams; ability to work independently with minimal supervision Excellent organizational, time-management, and multi-tasking skills with strong attention to detail Excellent written and verbal communication skills; must be comfortable communicating with senior-level leadership, providers, and health plans Strong interpersonal and presentation skills Strong critical thinking and problem-solving skills Must be results-oriented with a focus on quality execution and delivery Appreciation of cultural diversity and sensitivity toward the target patient population We offer a comprehensive compensation and benefits package: Medical, dental, vision, disability, and life 401k, with employer match Paid time off Paid holidays Pay Range USD $17.00 - USD $20.00 /Hr.

The Nothing Bundt Cakes (NbC) Guest Service Representative creates a warm, welcoming environment for our guests, offers creative solutions for unique celebratory occasions and sells our delicious cakes. The Guest Service Representative is the first point of brand contact in our bakery and serves in an essential role to engage and bring joy to our guests, create a memorable experience and leave a positive, lasting impression. The Guest Service Representative embodies NbC core values and demonstrates a strong commitment to guest satisfaction as well as excellence and efficiency in the workplace. Accountabilities/Duties: · Promptly greets walk-in and phone guests with genuine warmth and helpful enthusiasm to determine interests and needs and follows NbC Sweet Steps of Service to create a superior guest experience. · Maintains strong product knowledge to educate guests on NbC cake distinction, size and flavor profile options, pricing, special promotions and complementary retail merchandise. · Suggests additional merchandise, including balloons, candles and cards, to complete unique celebration. · Processes guest orders efficiently and accurately utilizing point-of-sale system and invites guests to join NbC Email Club to benefit from special promotions and remain connected. · Upholds a clean and organized bakery presentation, which may include routine sweeping/mopping of the floor, and dusting/cleaning of countertops, windows and other surfaces. · Replenishes retail merchandise and cake display case to ensure a strong visual presentation. · Assists the Crafter in preparing cake decorations and packaging supplies as needed. · Complies with all health and safety guidelines and NbC policies and procedures, including strict adherence to dress code and personal hygiene. · Maintains a consistent work attendance and punctuality record. Core Values and Competencies: · Servant's Heart o Goes above and beyond to support the team or guest, and is reliable, trustworthy and responsive. o Keeps the good of the team or guest ahead of personal interests or gain. o Displays humility and empathy in interactions with others. · Spirit of a Champion o Demonstrates pride in responsibilities, an intense drive and a passion to succeed. o Takes initiative and 100% ownership of responsibilities, with zero excuses for issues within direct control. o Operates with a strong sense of urgency and adheres to NbC brand standards. · Genuine Connections o Projects warmth, enthusiasm and optimism that attracts others. o Builds positive, productive relationships with all team members. o Listens actively and communicates openly, clearly and respectfully. Knowledge, Skills and Abilities:· Exhibits high energy and strong interpersonal skills; is friendly, helpful, positive, patient, socially confident and communicative. · Enjoys interacting with diverse people and excels at providing a superior guest experience. · Can perform multiple tasks simultaneously while maintaining a meticulous attention to detail. · Is diligent, organized and self-motivated. · Has the ability to understand and carry out oral and written instructions and request clarification when needed.· Is comfortable with new technology and has the ability to operate a point-of-sale system. · Understands basic arithmetic; can perform calculations when needed and provide monetary change using U.S. currency. · Has the capacity to stand for extended periods of time and work in a fast-paced environment. Education, Certifications and Work Experience Requirements:· Applicants must be 16 years of age or older. Oklahoma Food Handlers Certification · While no formal education or work experience is required, previous guest service experience at a bakery, restaurant or retail store is a plus. Work Availability: Must have the flexibility to work various shifts, including early mornings, evenings, weekends and holidays, based on changing business demands. Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

SUMMARY - ASM, the leader in privately managed public assembly facilities, is looking for an energetic and friendly individual to fill a part-time Guest Relations Representative role for ASM-OKC. Under the supervision of the Guest Relations and Event Security Managers, the primary focus of this representative is to provide World-Class customer service to all guests at Paycom Center This is a part-time position that is usually scheduled to work after normal business hours. ESSENTIAL DUTIES AND RESPONSIBILITIES Include the following. Other duties and responsibilities may be assigned. Ensure guests feel welcomed by greeting and seating guests in the arena in a friendly, professional manner. Clean and disinfect high touch point surfaces with a cleaning cloth multiple times per shift, like handrails. Act as a resource and host to guests visiting the Arena and Convention Center by maintaining a working knowledge of our facilities and special events. Assist guests with elevator/escalator services, including ADA elevator. Respond to all guests' concerns/complaints in a prompt, courteous and professional manner. Serve as the main point of contact for all guest requests/needs and then pursue the issue to a resolution. Enforce all building policies and procedures during an event to assure safety and security for all. Exhibit courteous hospitality at all times and be proactive in every area. Work cooperatively with all staff members. Respond to and investigate incidents/inquire with witnesses on scene. Provide public assistance with lost and found. Monitor the crowd during all events. Provide assistance to guests during emergency situations such as sheltering in place and evacuations of the building. Must maintain a professional appearance and demeanor at all times. SUPERVISORY RESPONSIBILITIES This position has no supervisory responsibilities. QUALIFICATIONS To perform this job successfully, an individual must be able to perform essential duties satisfactorily. The requirements listed below are representative of the knowledge, skills and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions of the job. EDUCATION AND/OR EXPERIENCE Previous customer service experience required. High school diploma or equivalent KNOWLEDGE, SKILLS AND ABILITIES Demonstrate exceptional skills in customer relations, communications and problem solving. Follow oral and written instructions and communicate effectively with others in both oral and written form. Work independently, exercising judgment and initiative. Maintain an effective working relationship with clients, co-workers, exhibitors, patrons and others encountered in the course of employment. Remain flexible and adjust to situations as they occur. Ability to work effectively, independently and in a team environment PHYSICAL REQUIREMENTS This position may require working outside with exposure to extreme heat or weather conditions Ability to stand on feet for long periods of time including walking long distances and stairs. May be exposed to moderate to extreme noise during events. Ability to lift or move up to 50 pounds. CERTIFICATES, LICENSES, REGISTRATIONS No certifications are required. COMPUTER SKILLS For use of our scheduling system, the ability to access a computer with internet access is a plus. HOURS OF WORK AND TRAVEL REQUIREMENTS Travel not applicable Ability to work a flexible schedule including, but not limited to days, nights, weekends and holidays. Overnight shifts are a plus. While all employees will be expected to be available for no less than 80% of all events, this does not guarantee any set number of hours. Employees will be expected to meet acceptable attendance standards for those events for which they are scheduled. NOTE: The essential responsibilities of this position are described under the headings above. They may be subject to change at any time due to reasonable accommodation or other reasons. Also, this document in no way states or implies that these are the only duties to be performed by the employee occupying this position. Human Resources Manager: Darla Shaw Paycom Center - Prairie Surf Studios One Myriad Gardens, Oklahoma City, Ok. 73102 ***************** No Phone Calls All applicants must apply online to be considered. Applicants needing reasonable accommodations to complete the application may contact the Human Resources Office at ************** ASM Global is an Equal Opportunity/Affirmative Action employer, and encourages Women, Minorities, Individuals with Disabilities, and protected Veterans to apply. VEVRAA Federal Contractor.

Job Details OKLAHOMA CITY, OK Full Time High School None Graveyard Admin - ClericalDescription Essential Job Functions: Provides superior support to all peers and seniors Monitors and guides Guest Service Representatives (GSRs) as per department leaderships guidance. Promotes outstanding customer relations and employee support Ensures all GSRs adheres to management guidance on department related processes and procedures. Analyzes any gaming electronic equipment malfunctions and may report and/or repair with technicians as required. Communicates any training needs of GSRs to upper management. Effectively provide outstanding communications and support to Remington Park Guests to ensure we meet their needs. Resolves any outstanding guest related issues or problems in accordance with authority. Complies with all applicable regulatory policies, procedures and control protocols. Adheres to any local, state or federal laws concerning gaming operations. Understands each team members duties and responsibilities; performs each task to cover and/or to assist as necessary. Communicates Remington Parks Gaming Operations objectives to GSRs as required through a variety of communication outlets. Perform all other duties as assigned Knowledge, Skills and Abilities: Job Title: Lead Guest Service Representative Confidential Page 2 11/6/2019 Ability to effectively communicate in courteous, friendly, clear calm, concise manner. Strong computer and AV related systems. Player tracking card systems. Proficient in Gaming Systems and devices Strong oral and written skills. Ability to follow verbal and written instructions is required. Ability to maintain confidentiality of sensitive or personal information is required. Professional and courteous disposition as related to customer service Proficient in Customer Service. Ability to solve problems and deal with a variety of situations. Interpret a variety of instructions in either, written, oral or diagram form. Possesses good Business acumen; keen and quick in understanding Balance team and individual responsibilities. Ability to work a flexible and irregular schedule including weekends, evenings and holidays Ability to enter a smoke-filled environment as needed OR Must be able to work in a smoke-filled casino environment Training and Experience: At least six (6) months to one (1) year of leadership and/or customer service-related training One (1) to two (2) years of Casino/Gaming related experience High School Diploma or GED with at least two (2) years of casino/gaming related experience, or customer service related as well as at least one (1) of leadership experience. Leadership experience is preferred but not required. Or an equivalent combination of education and leadership experience. Must be able to pass Title 31Training Licenses/Certifications/Other: Must be able to pass a background check and receive a license or permit from any Regulatory Agency if applicable to perform the essential job functions Must be able to complete a pre-employment drug test with a negative result

Job Details Lawton, OK Full-Time None None AnyDescription Essential Functions Portray a positive attitude under all circumstances, understand and represent the core values of Apache Casino Hotel and live the mission of providing exceptional service at all times Greet guests, check in and out, pre-assign and assign rooms to guests, compute bills, collect payments, and make accurate changes Be knowledgeable about property events and promotions, answer inquiries pertaining to hotel services, shopping, dining and travel directions Remain highly visible and readily available for guests at all times Operate a multi-line PBX system in an efficient and timely manner, maintaining professional telephone etiquette Make and confirm room reservations, ensuring security of guest information within the system Take thorough and professional messages for guests, schedule wake up calls, dry cleaning service, post to guest folio and deliver to guest room Make courtesy calls to guest to ensure room satisfaction, resolving, logging and communicating guest complaints Provide solutions to problems for guests, team members and management. Use empowerment to exceed team member and guest expectations Maintain an operating bank, render bills and issue change; follow and maintain proper credit procedures for Ameristar guests Maintain comps and direct mail coupons and ensure billing profiles are accurate Complete shift checklist and submit to designated supervisor Maintain updated room availability and guest accounts, manually or by computer Communicate with Housekeeping about VIP arrivals and expediting vacant clean rooms Be willing to train and mentor new team members Complete hotel work orders and inform pertinent team members of the issue via written and verbal communication Work effectively with peers, staff members, and regulatory agency personnel, adjusting work priorities as necessary Understand and comply with the Eye, Hi, Goodbye program. Regular attendance is required. Other Duties and Responsibilities Maintain confidentiality of business and financial matters and information related to the property, tribal owners, partners, guests, team members, etc. Practice safety standards at all times. Verbally reports all safety issues to hotel maintenance immediately and issue work order through the electronic work order system. Follow all universal precautions, blood borne pathogen procedures and Personal Protective Equipment Take responsibility for keeping a safe work area. This is done by knowing where to get information, knowing how to read product labels and Material Safety Data Sheets (MSDS), and knowing when and how to warn others about hazards. Adhere to and comply with all safety regulations when handling chemicals according to MSDS. Report equipment malfunctions promptly to the supervisor and maintenance order system Provide assistance to other team members to contribute to the smooth operation of the department and the hotel Maintain security of equipment, keys and supplies issued each day. Promote excellent guest service by practicing a courteous, tactful and patient manner with other team members, management, guests, vendors and other members of the general public. Always practice the 5/10 rule: When passing guests or associates within a 10 foot radius make eye contact When passing guests or associates within a 5 foot radius, acknowledge, and verbally greet such as “Good Morning, Afternoon, Evening” Understand and comply with established appearance standards, professional behavior, the attendance policy and the Eye, Hi, Goodbye program Immediately report any suspicious activities by guest or others Perform other related duties as may be assigned by reporting senior Due to the cyclical nature of the hospitality/casino industry, team members may be required to work varying schedules in order to meet the business needs of Apache Casino Hotel - days, evenings, graveyards, holidays and/or weekends. We are busiest during weekends and holidays, events and peak seasons as they occur. There is a reasonable expectation you will be scheduled on duty and/or “on-call” during any of these times. Core Competencies Adhere to and act in accordance with all casino policies and procedures, and applicable federal, state and local regulations Maintain a neat, clean and well-groomed appearance (specific standards may apply departmentally based on uniform requirements). Where uniforms are required, they must be clean and pressed at the beginning of each shift Competency to follow detailed procedures and ensure accuracy in documentation, carefully monitoring processes and routine work details Ability to clearly present information verbally and in writing; read and interpret complex information; actively listen and talk with guests and team members Ability to maintain a calm demeanor during stressful situations Demonstrate a high level of service delivery to ensure guest and team member satisfaction; handle service failures and prioritize guest and team member needs Prepare for known problems and opportunities in advance; willingness to undertake additional responsibilities and respond to situations as they arise Maintain high standards despite pressing deadlines; reinforce excellence as a fundamental priority Capable of using tact, maintaining confidences, and fostering an ethical work environment; giving proper credit to others, and handling situations honestly Ability to adapt behavior to others' styles, interact with people who have different values, culture, or backgrounds, be of service to difficult people, optimize the benefits of having a diverse workforce, developing rapport with others and recognizing their concerns and feelings to build and maintain long-term associations based on trust Share due credit with team members; display team spirit, enthusiasm and promote a friendly group working environment; work closely with other departments as necessary; support group decisions and solicit opinions from fellow team members Ability to operate various types of equipment used in your department, for example computer skills (), copier/scanner/printer/fax machine, PBX station/multi-line telephone console, and key encoder machine Physical Demands and Work Environment The physical demands and work environment characteristics described are representative of those that must be met by a team member to successfully perform the essential job functions. While performing job duties the team member may occasionally be required to sit, use hands to finger, handle, or feel, reach with hands and arms, and talk or hear. The team member will be regularly required to stand for prolonged periods, walk, climb or balance, and stoop, kneel, crouch, or crawl. The team member may occasionally lift up to 35 pounds and/or move up to 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and ability to adjust focus. While performing job duties the team member is regularly exposed to risks associated with travel between buildings and back and forth to other areas as may be required due to business demands. The team member is occasionally exposed to fumes or airborne particles, including second-hand environmental smoke. The noise level in the work environment varies from light to moderate, and there are fluctuations in lighting due to flashing lights from slot machines and band lighting. At a minimum, the selected candidate will be required to pass a drugs screening test. Qualifications

Join the largest manufacturer of tile and natural stone in the United States and watch your career stand out with Dal-Tile, a subsidiary of Mohawk Industries. Our close-knit team of dedicated professionals has made us the success we are today. In exchange for their hard work, we support our people with a family-friendly work environment, a commitment to promoting from within, unique benefits that go beyond just medical and dental, and a belief that every employee deserves a productive life outside of work. If this sounds outstanding to you, take the first step forward and explore a career with Dal-Tile. Dal-Tile is currently seeking an exceptional Customer Service Representative to join our TEAM! As the Customer Service Representative, we need someone ready to provide a variety of support, such as servicing walk-in customers, answering customer inquiries, providing samples, and completing sales transactions. Primary Objective Ensure effective and efficient coordination between the Company and its customers with a high level of service and support. Process sales orders and resolve customer product or service issues. Primary Function and Scope: Provides customer account mana, including, but is not limited to, order entry, order inquiry, product information, order status, pricing, stock check, and transportation management in a call center environment. Provides customer service for a high volume of inbound calls using ACD (Automated Call Distribution). Responsible for keying in orders, processing faxes, and preparation of reports. Interfaces with various groups, including internal teams and SSCs, to address customer inquiries and order issues from order entry to order delivery. Responds to customer needs. Participates in special projects and performs additional duties as required. Experience and Knowledge Required: High School Diploma or GED equivalency is required. Two (2) or more years of call center or customer service experience. Focus on customer account management preferred Prior textile industry knowledge is preferred. We offer competitive salaries and a comprehensive benefits package, career opportunities, and an environment of creativity and growth. Examples include: Company Match on 401k, Employee Purchase Discount, and Tuition Reimbursement. Dal-Tile is a proud supporter of our U.S. military, veterans, and their families - Thank You for Your Service! Active military, transitioning service members, and veterans are strongly encouraged to apply. Mohawk Industries, Inc. is an Equal Opportunity Employer including disability/veteran committed to an inclusive workplace and a proud Drugs Don't Work participant.

Job Posting Title Customer Service Rep at Robbers Cave State Park Agency 566 DEPARTMENT OF TOURISM AND RECREATION Supervisory Organization Belle Starr Robbers Cave Job Posting End Date (Continuous if Blank) Note: Applications will be accepted until 11:59 PM on the day prior to the posting end date above. Estimated Appointment End Date (Continuous if Blank) January 01, 2099 Full/Part-Time Part time Job Type Seasonal (Fixed Term) (Seasonal) Compensation $12/hour part-time/seasonal Basic Purpose Positions in this job family are responsible for establishing contact with both internal and external customers. They provide the customer with the requested information or assistance concerning the services provided by the agency, institution, or unit, or direct this request to those who can provide the service. Responsibilities may include operating various types of telephone or communications equipment, including switchboards, communications consoles and telefax machines; issuing equipment, supplies, auto parts or other materials; processing applications for various licenses or permits; serving as a cashier in an institution, lodge, resort or other facility; and similar activities. Typical Functions * Supervises employees engaged in providing services and information to all customers, and trains staff. * Responds to requests for informational materials; researches and fills requests for those requesting such materials and information; ensures an adequate inventory of materials concerning the service. * Prepares notice of statements and sends copies to customers; reconciles discrepancies in billing and issues reminder notices. * Maintains inventory or other records; purchases necessary materials; sets up displays; maintains cleanliness of work area; and sells merchandise. * Receives customers or visitors; answers telephone calls; secures and provides requested information; provides services; or directs the request to those who can provide the customer with the information or services. * Receives requests for information and services and provides such services using advanced technological equipment. * Responds to requests concerning the interpretation of agency or program policies and procedures; develops policies and procedures for the operation of daily activities. * Prepares mail and parcels for mailing; sorts and distributes mail; operates scales and meters to determine proper postage. * Screens, examines and verifies documents for correctness, appropriateness, adequacy and conformity to establish requirements and follow up on requests or discrepancies. Level Descriptor This is the basic level of this job family where employees perform only the most routine tasks, and will be expected to gain in-depth knowledge of the program or services being offered. Education and Experience Education and Experience requirements at this level consist of one year of experience in sales, public contact work, handling and processing mail, or general office clerical work; or an equivalent combination of education and experience. Knowledge, Skills, Abilities and Competencies Knowledge, Skills, and Abilities required at this level include knowledge of methods and procedures concerning public contact; of telephone procedures; of spelling, punctuation and grammar; and of arithmetic. Skill is required to operate various office equipment including computers. Ability is required to work with customers; to gather data and facts; to keep records; and to communicate effectively, both orally and in writing. Special Requirements Additional Job Description Equal Opportunity Employment The State of Oklahoma is an equal opportunity employer and does not discriminate on the basis of genetic information, race, religion, color, sex, age, national origin, or disability. Current active State of Oklahoma employees must apply for open positions internally through the Workday Jobs Hub.

MCI is a leading Business Process Outsourcing (BPO) company specializing in delivering tailored solutions to meet the diverse needs of our clients. With a commitment to excellence and a focus on innovation, we have established ourselves as a trusted partner in the industry. We are seeking a Licensed Life and Health Call Center Representative who will play a vital role in educating and guiding customers to select the insurance policies that best meet their needs. To be considered for this role, you must complete a full application on our company careers page, including all screening questions and a brief pre-employment test. POSITION RESPONSIBILITIES Key responsibilities: Provide information to customers about various healthcare options and insurance policies. Help customers choose the appropriate insurance policy that fits their needs. Engage with customers to understand their requirements and provide relevant solutions. Ensure that all activities and advice comply with insurance regulations and company policies. Deliver high-quality service to ensure customer satisfaction and retention. Respond to customer inquiries regarding coverage, benefits, claims, and other insurance-related questions. Maintain accurate and up-to-date customer information and documentation. Keep abreast of changes in insurance regulations, healthcare policies, and market trends to provide accurate and current information to customers. Promote various insurance products and services to meet sales targets and business objectives. Resolve any concerns that customers may have with their insurance policies. Work closely with other team members and departments to ensure a cohesive customer service and policy management approach. Participate in ongoing training and professional development to maintain licensure and improve skills. CANDIDATE QUALIFICATIONS WONDER IF YOU ARE A GOOD FIT FOR THIS POSITION? All positive and driven applicants are encouraged to apply. The Ideal candidates for this position are highly motivated and dedicated and should possess the following qualities: High school diploma or GED Must hold a valid Healthcare Insurance License Previous call center experience is preferred. Proficient in Microsoft Word, Excel, PowerPoint, and Outlook. Excellent oral and written communication skills. Strong organizational abilities and interpersonal skills. Flexible schedule, strong analytical and problem-solving skills, and the ability to multitask effectively. Capable of functioning efficiently in a fast-paced environment. Dependable in completing assignments and maintaining attendance. Requirements: A wired Ethernet connection with at least 20 Mbps download and 10 Mbps upload speeds (wireless connections are not allowed). Two 21" monitors are needed. A hard-wired broadband Internet connection via DSL, Cable, or Fiber Optic is required. Wireless connections, including encrypted ones, are not allowed to access the client's Work at Home systems. You must provide your own headset. Specific models will be recommended during the interview process. CONDITIONS OF EMPLOYMENT All MCI Locations Must be authorized to work in the country where the job is based. Subject to the program and location of the position Must be willing to submit up to a LEVEL II background and/or security investigation with a fingerprint. Job offers are contingent on background/security investigation results. Must be willing to submit to drug screening. Job offers are contingent on drug screening results. COMPENSATION DETAILS WANT AN EMPLOYER THAT VALUES YOUR CONTRIBUTION? At MCI, we believe that your hard work deserves recognition and reward. Our compensation and benefits packages are designed to be competitive and to grow with you over time. Starting compensation is based on experience, and we offer a variety of benefits and incentives to support and reward our team members. What You Can Expect from MCI: We understand the importance of balance and support, which is why we offer a variety of benefits and incentives that go beyond a paycheck. Our team members enjoy: Paid Time Off: Earn PTO and paid holidays to take the time you need. Incentives & Rewards: Participate in daily, weekly, and monthly contests that include cash bonuses and prizes ranging from electronics to dream vacations-and sometimes even cars! Health Benefits: Full-time employees are eligible for comprehensive medical, dental, and vision coverage after 90 days of employment, and all employees have access to MEC medical plans after just 30 days. Benefit options vary by location. Retirement Savings: Secure your future with retirement savings programs, where available. Disability Insurance: Short- and long-term disability coverage is available to help protect you during unexpected challenges. Life Insurance: Access life insurance options to safeguard your loved ones. Career Growth: With a focus on internal promotions, employees enjoy significant advancement opportunities. Paid Training: Learn new skills while earning a paycheck. Fun, Engaging Work Environment: Enjoy a team-oriented culture that fosters collaboration and engagement.

Guest Service Representative Reports to: Guest Service Lead FLSA Status: Non-Exempt Responsible for the safe and efficient operation of all cash handling and operating procedures for Tonkawa Enterprises. Provides guests with information regarding the players club and casino promotions. Acts as a sales person for the casino and its promotions. Essential Duties: Ensures that all customers are greeted in a courteous and professional manner. Responsible for cash services to gaming customers; check cashing, credit card advances, cashing gaming tickets and assisting customer with all Players Club amenities. Maintains and is held accountable for all funds entrusted to him/her on an assigned shift. Ensures the highest possible standards of guest service are provided and listens and responds to guest and employee concerns and questions. Accurately balances assigned bank and assumes responsibility for cash and other cash equivalents in assigned window. Balances all money transactions and paperwork. Ensures accurate entry of customer account information into the computer system as applicable. Provides directions, assistance, and/or information as may be required to ensure guest satisfaction. Presents a sociable and professional demeanor towards guests and employees at all times. Performs all functions in accordance with applicable Tribal, Federal and other laws and gaming regulations and internal policies and procedures. Assures compliance with Federal currency transaction reporting requirements (Title 31). Maintains a neat and well stocked window during and for the next shift. Assists in the completion of appropriate forms for casino guests. Conducts audits of members and points as needed. Provides customer services in a manner that demonstrates a good working knowledge of all services and promotion at the casino properties. Maintains proper attendance in accordance with internal policy. Reports to work on time, and/or provides adequate notice to supervisor prior to absence or lateness in accordance with Casino policy. Assists in resolving customer and employee concerns in a timely and professional manner. Performs other duties as assigned and assists other team members as needed. Requirements Education and Experience: High School Diploma/GED or equivalent required. Customer service and money handling experience preferred. Strong organizational and problem solving skills required. Demonstrated positive customer service, communication and listening skills. Skills in computer, data entry and 10-key required. Knowledge, Skills and Abilities: Ability to work as a team and in a team environment. Ability to listen and follow directions. Understand and comply with all company and departmental standards, rules, regulations, and Policy and Procedures. Working Conditions and Physical Environment: The working conditions and physical requirements described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Stand for extended periods of time. Exhibit manual dexterity to enter data into a computer. Able to see and read a computer screen and printed material with or without vision aids. Hear and understand speech at normal levels, outdoors and on the telephone. Speak in audible tones so that others may understand clearly. Physical agility to bend, stoop, climb stairs, work in small spaces, walk, reach and lift up to 25 pounds. Work involves almost constant exposure to elements, such as smoke, flashing lights and loud noises.

Job Details Lake Crest Casino & Hotel - Ardmore, OK Part Time $14.00 - $16.00 Hourly Hospitality - HotelDescription Embark on a rewarding journey with us! Join our family and shape unforgettable experiences for our guests. Guest Services Representative As a Guest Services Representative at Traditions Hospitality Group, you'll be an integral part of our hotel establishment, ensuring that guests receive exceptional service from the moment they arrive. Your friendly demeanor, attention to detail, and dedication to guest satisfaction will contribute to creating memorable experiences for our guests. Essential Functions and Responsibilities: Greet guests upon arrival and assist with check-in/check-out procedures. Provide information about hotel amenities, services, and local attractions. Handle guest inquiries, requests, and complaints promptly and courteously. Process reservations, cancellations, and modifications accurately. Ensure the cleanliness and tidiness of the lobby and guest areas. Maintain knowledge of hotel policies, procedures, and safety protocols. Assist guests with luggage and transportation arrangements as needed. Collaborate with other hotel departments to fulfill guest requests and resolve issues. Adhere to established security and emergency procedures. Required Qualifications: Must be at least 18 years of age. Must be able to pass a background check. Presentation and uniform must adhere to established standards at all times, maintaining a polished and professional appearance. Friendly and outgoing personality with excellent customer service skills. Strong communication and interpersonal skills, with the ability to interact effectively with guests and colleagues. Ability to work in a fast-paced environment and multitask effectively, prioritizing tasks based on guest needs and operational requirements. Flexibility to work varying shifts, including nights, weekends, and holidays. What's in it for you? We're not just offering you a job; we're presenting you with an opportunity to grow and thrive within our organization. With our training program, mentorship, and encouragement, you'll have the chance to develop professionally in an environment that's both enriching and enjoyable. Joining our team means being part of an environment that's dynamic, vibrant, and full of possibilities. Every day brings new challenges and experiences, making your career journey with us truly exhilarating. Employee Benefits: Now Offering Daily Pay! 401(k) Matching Health Insurance Dental Insurance Vision Insurance Basic Life Insurance Life Insurance Disability Insurance Teladoc for Part-Time Employees Employee Assistance Program Paid Time Off Employee Appreciation & Recognition Programs Anniversary & Birthday Programs Award Co. Excellent opportunities to grow with us - over 85% of our managers were hourly team members. Referral bonuses for bringing new members to our team. OUR MISSION: "Traditions believes in exceeding employee and guest expectations by treating them like family and acknowledging them as our most valuable assets. Our success is measured by teamwork, growth, profitability, and delivering legendary service to every guest, every time." EEO Traditions Hospitality Group is committed to equal employment opportunity. We will not discriminate against employees or applicants for employment on any legally recognized basis (“protected class”) including, but not limited to veteran status, uniform service member status, race, color, religion, sex, national origin, age, physical or mental disability, genetic information, or any other protected class under federal, state, or local law. Qualifications LC123

Cherokee Nation Entertainment is hiring an overnight Guest Service Agent to be the first point of contact for many guests, playing a vital role in creating a positive and memorable experience. This position requires excellent communication and interpersonal skills, a friendly and helpful demeanor, and the ability to efficiently and accurately address guest inquiries. Responsibilities Answer incoming calls from guests promptly and courteously. Assist guests with hotel and restaurant reservations, concert ticket sales, and general inquiries. Provide information on CNE properties, amenities, and promotions. Fulfill guest requests for reservations and tickets accurately and efficiently. Utilize and update operating systems to maintain accurate records. Promote the One Star Rewards program and its benefits to guests. Provide information on website and phone app navigation. Maintain a positive and professional attitude at all times. Qualifications High School Diploma or GED. 6 months of experience in a customer service role, preferably within the gaming or hospitality industry. Excellent communication and interpersonal skills, both verbal and written. Strong phone etiquette and active listening skills. Working knowledge of hotel and casino operations. Proficiency in Microsoft Office Suite. Ability to work independently and as part of a team. Ability to work in a fast-paced and often demanding environment. Flexibility to work varied shifts, including weekends and holidays. Ability to work in a casino environment, which may include exposure to second-hand smoke and crowd noise.

Job Details Experienced Rina 1 Corp dba Holiday Inn Express & Suites Ardmore - Ardmore, OK Full-Time/Part-Time High School None Days/ Evenings / Weekends / Holidays Hospitality - HotelDescription Guest Service Representative Department: Guest Services REPORTS TO: Front Office Manager &/or General Manager JOB OVERVIEW Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Perform sales and customer service functions related to guest registration, reservations and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service. Acts as property manager on duty when assigned. Team Member Handbook: All employees must completely understand the requirements of their job. Prior to being assigned to the position, a complete understanding of the Apollo Hospitality Firm's Team Member Handbook is necessary since the person holding this position will be subject to the rules and regulations listed in the Handbook. KEY RELATIONSHIPS INTERNAL: Staff in housekeeping, laundry, maintenance, front desk and management. EXTERNAL: Hotel guests and visitors. At each of our properties we want our guests to relax and be themselves which means we need you to: • Be you by being natural, professional and personable in the way you are with people • Get ready by taking notice and using your knowledge so that you are prepared for anything • Show you care by being thoughtful in the way you welcome and connect with guests • Take action by showing initiative, taking ownership and going the extra mile DUTIES AND RESPONSIBILITIES Financial Returns: • Process guest registrations including the computations & collection of payments. • Complete shift reports and process all financial transactions, including the verification & processing of credit card transactions in accordance with company policies and procedures. • Comply with reservation procedures to confirm show or no show. • Present statements and collect payments from departing guests. • Post suite shop/market charges and process payment. • Count drawer, make deposit drop verified by witness, and run initials • Close and balance shifts. People: • Ability to work as a team player with all levels of associates. • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property. • Provide solutions to problems for guests, associates and management. Use empowerment to exceed associate/guest expectations and resolve conflicts. • Take initiative to offer assistance or answer questions through the hotel. • Willingness and ability to train new associates. • Communicate with Manager regarding status of groups. • Communicate with Housekeeping regarding VIP arrivals and expediting vacant ready rooms. Guest Experience: • Respond to guest needs, special requests, and complaints as needed. • Smile, acknowledge, greet guests at front desk and other public areas. • Provide exceptional guest service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals. • Register guests, assign rooms and issue room keys. • Schedule and make wake-up calls. • Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.) upon guest request. • Answer guest's questions about charges; attempt to resolve problems to guest satisfaction. • Remain highly visible and be readily available for guests at all times. • Implement, monitor and carry out guest honors program. • Perform administrative functions for guests, i.e. faxing, copying, mailing, over-night mail service and other clerical duties. Responsible Business: • Thoroughly understand and implement the brand service culture. • Perform all shift checklist responsibilities. • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc. • Document all maintenance related requests in the Maintenance Request Log/or Work Order Book. • May perform housekeeping and minor maintenance duties as needed or requested by management. • Record all incidences of tardiness and absenteeism to the General Manager on the proper form. • Communicate pertinent shift information on to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary. • Ability to communicate effectively verbally and in writing and excellent telephone skills. • Pass on pertinent information to the next shift. Group information, current selling strategy, follow-up required for guests or shift responsibilities. • Make courtesy call to guests to assure their complete satisfaction with their room, etc. • Assist team with training, supplies, and support in order to consistently provide Brand quality service. • Ability to work in a fast-paced, high-energy and demanding work environment. • Receive and transmit messages. • Schedule dry cleaning service, post to guest folios and inform guest of their clothing return. • Keep records of occupied rooms and guests' accounts. • Practice safety standards at all times. • Complete knowledge of Emergency Equipment Manual, i.e. utility and water shutoff equipment, fire alarm system/panel, and emergency procedures, etc. • Perform other duties as required. • Prompt and regular attendance. • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. • Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required. • Comply with hotel and/or department uniform and professional behavior and appearance standards. • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff. • Participate in all mandatory job training and meetings. • Adhere to property policies and procedures the Employee Handbook, and/or other property and Apollo Hospitality Firm documents. • Clean and maintain an organized work area. Stock all printers and restock any guest supplies needed at the front desk. • Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stayovers, and special requirements for amenities. • Verify bucket-check against computer information. • Coordinate meeting room function book; booking and quoting rates; coordinating with other department's food and beverage setups including coordinating the room facility, setups, and breakdown where applicable. • Immediately report any suspicious activity by guests or others to the proper authorities. ACCOUNTABILITY If you are working the night Typically the Night Auditor is the sole team member and acts as manager on duty during the graveyard shift. The Night Auditor reports to the Front Office Manager. SAFETY STATEMENT As an employee of this hotel, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties. Qualifications QUALIFICATIONS AND REQUIREMENTS • High School Diploma / secondary education / equivalent plus six months of hotel guest services experience, preferable in a hotel of a similar size. Some college preferred. • Must speak fluent English. Other languages preferred. • Must be able to ascend and descend stairs without assistance. • Minimum weight employee must be able to lift is 30 pounds. • Must be able to constantly stand, lift, bend and walk. • Maintain effective key control. • Ensure that property click-in procedures are followed. Monitor hours worked to prevent overtime. • Be available to work a flexible schedule. • Advance computer skills required.

Job Details Experienced Krishna 123 Corp dba La Quinta Inn / Hawthorn Suites - Ardmore, OK Full-Time/Part-Time High School None Any Hospitality - HotelDescription Guest Service Representative At each of our properties we want our guests to relax and be themselves which means we need you to: • Be you by being natural, professional and personable in the way you are with people • Get ready by taking notice and using your knowledge so that you are prepared for anything • Show you care by being thoughtful in the way you welcome and connect with guests • Take action by showing initiative, taking ownership and going the extra mile Department: Guest Services JOB OVERVIEW Responsible for answering and transferring phone calls, checking guests in and out of the hotel, taking reservations and interacting with guests to provide the best quality service possible. Perform sales and customer service functions related to guest registration, reservations and revenue collections, in a manner that will ensure hotel guests receive a secure place to stay with friendly, attentive service. Acts as property manager on duty when assigned. REPORTS TO: Front Office Manager & General Manager Team Member Handbook: All employees must completely understand the requirements of their job. Prior to being assigned to the position, a complete understanding of the Apollo Hospitality Firm's Team Member Handbook is necessary since the person holding this position will be subject to the rules and regulations listed in the Handbook. KEY RELATIONSHIPS INTERNAL: Staff in housekeeping, laundry, maintenance, front desk, and management. EXTERNAL: Hotel guests and visitors. DUTIES AND RESPONSIBILITIES Financial Returns: • Process guest registrations including the computations & collection of payments. • Complete shift reports and process all financial transactions, including the verification & processing of credit card transactions in accordance with company policies and procedures. • Comply with reservation procedures to confirm show or no show. • Present statements and collect payments from departing guests. • Post suite shop/market charges and process payment. • Count drawer, make deposit drop verified by witness, and run initials • Close and balance shifts. People: • Ability to work as a team player with all levels of associates. • Good interpersonal skills. Ability to work in a courteous, tactful and patient manner with other associates, management, guests, vendors, suppliers, and other members of the general public conducting business with the property. • Provide solutions to problems for guests, associates, and management. Use empowerment to exceed associate/guest expectations and resolve conflicts. • Take initiative to offer assistance or answer questions through the hotel. • Willingness and ability to train new associates. • Communicate with Manager regarding status of groups. • Communicate with Housekeeping regarding VIP arrivals and expediting vacant ready rooms. Guest Experience: • Respond to guest needs, special requests, and complaints as needed. • Smile, acknowledge, greet guests at front desk and other public areas. • Provide exceptional guest service to all hotel guests, making their stay as comfortable and accommodating as possible while achieving team and brand goals. • Register guests, assign rooms and issue room keys. • Schedule and make wake-up calls. • Deliver requested amenities to guest rooms (rollaway beds, cribs, pillows, blankets, towels, small amenity items, etc.) upon guest request. • Answer guest's questions about charges; attempt to resolve problems to guest satisfaction. • Remain highly visible and be readily available for guests at all times. • Implement, monitor and carry out guest honors program. • Perform administrative functions for guests, i.e. faxing, copying, mailing, over-night mail service and other clerical duties. Responsible Business: • Thoroughly understand and implement the brand service culture. • Perform all shift checklist responsibilities. • Ability to maintain confidentiality of business and financial matters and information related to the property, owner(s), partners, guests, associates, etc. • Document all maintenance related requests in the Maintenance Request Log and/or Work Order Book. • May perform housekeeping and minor maintenance duties as needed or requested by management. • Record all incidences of tardiness and absenteeism to the General Manager on the proper form. • Communicate pertinent shift information on to Manager/Supervisor and team members both verbally and in writing via log-book. Update as necessary. • Ability to communicate effectively verbally and in writing and excellent telephone skills. • Pass on pertinent information to the next shift. Group information, current selling strategy, follow-up required for guests or shift responsibilities. • Make courtesy call to guests to assure their complete satisfaction with their room, etc. • Assist team with training, supplies, and support in order to consistently provide Brand quality service. • Ability to work in a fast-paced, high-energy and demanding work environment. • Receive and transmit messages. • Schedule dry cleaning service, post to guest folios and inform guest of their clothing return. • Keep records of occupied rooms and guests' accounts. • Practice safety standards at all times. • Complete knowledge of Emergency Equipment Manual, i.e. utility and water shutoff equipment, fire alarm system/panel, and emergency procedures, etc. • Perform other duties as required. • Prompt and regular attendance. • Work flexible hours and/or overtime as required. The hotel operates 7 days a week, 24 hours a day. • Department schedules must accommodate fluctuating business demands and associates may be asked to work shifts other than those they prefer or normally work and overtime as required. • Comply with hotel and/or department uniform and professional behavior and appearance standards. • Carry out all reasonable requests by team leaders and managers and act as a team player with all levels of staff. • Participate in all mandatory job training and meetings. • Adhere to property policies and procedures the Employee Handbook, and/or other property and Apollo Hospitality Firm documents. • Clean and maintain an organized work area. Stock all printers and restock any guest supplies needed at the front desk. • Communicate with Housekeeping Supervisor regarding early and late check-ins, checkouts, stayovers, and special requirements for amenities. • Verify bucket-check against computer information. • Coordinate meeting room function book; booking and quoting rates; coordinating with other department's food and beverage setups including coordinating the room facility, setups, and breakdown where applicable. • Immediately report any suspicious activity by guests or others to the proper authorities. ACCOUNTABILITY Typically the Night Auditor is the sole team member and acts as manager on duty during the graveyard shift. The Night Auditor reports to the Guest Service Manager. SAFETY STATEMENT As an employee of this hotel, it is your responsibility to be aware of and report any and all safety hazards or violations you may see or witness in the course of performing your required duties. Qualifications QUALIFICATIONS AND REQUIREMENTS • High School Diploma / secondary education/equivalent plus six months of hotel guest services experience, preferably in a hotel of a similar size. Some college preferred. • Must speak fluent English. Other languages preferred. • Must be able to ascend and descend stairs without assistance. • Minimum weight employee must be able to lift is 30 pounds. • Must be able to constantly stand, lift, bend and walk. • Maintain effective key control. • Ensure that property click-in procedures are followed. Monitor hours worked to prevent overtime. • Be available to work a flexible schedule. • Advance computer skills required.