Guest Service Representative Jobs in New York

- 2,706 Jobs
  • Customer Service Representative - Paid Time Off & Inclusive Work Culture

    TTEC 4.4company rating

    Guest Service Representative Job In Schenectady, NY

    Customer Service Representative Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Malta, NY, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! This position would require you to work at 101 State Farm Place, Malta, NY 12020, Suite 200. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role At least 1 year of customer service experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $18.92 plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit ************************* for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-NY-MaltaJob _Customer Care Representative
    $18.9 hourly 4d ago
  • Fund Services - Investor Services Representative

    Morgan Stanley 4.6company rating

    Guest Service Representative Job In New York, NY

    Morgan Stanley is a leading global financial services firm providing a wide range of investment banking, securities, investment management and wealth management services. The Firm's employees serve clients worldwide including corporations, governments and individuals from more than 1,200 offices in 43 countries. As a market leader, the talent and passion of our people is critical to our success. Together, we share a common set of values rooted in integrity, excellence and strong team ethic. Morgan Stanley can provide a superior foundation for building a professional career - a place for people to learn, to achieve and grow. A philosophy that balances personal lifestyles, perspectives and needs is an important part of our culture. Fund Services This wholly owned subsidiary of Morgan Stanley administers over $600 billion of hedge fund assets. Using the Firm's proprietary, globally accessible technology platform, the business provides a full range of fund administration services, including daily accounting and financial reporting; transfer agency and investor services; middle and back-office support; and integrated portfolio analytics. Morgan Stanley Fund Services is supported by more than 1,300 professionals based in New York, London, Hong Kong, Dublin, Glasgow, Mumbai, and Bangalore. The global Investor Services (“IS”) team is responsible for delivery of transfer agency services and interactions with our clients' investors. IS work staff distributes offering materials to investors, collects completed subscription documents, accepts subscription funding and moves it as directed by clients to custody, prime brokerage and trading accounts, processes the distribution of monthly statements, handles redemption processing, and performs various other functions to support the Fund/Investor relationship. Staff for this function are in Manhattan and Purchase New York, Dublin, Mumbai and Bangalore. We are seeking an Investment Services Professional in Purchase and New York City. Responsibilities of an Investor Services (IS) Professional: Providing day-to-day Investor services to both the Fund Manager and the investors in the fund Providing oversight and guidance to other members on the team Keeping line management appraised of operational issues in a timely manner Principle Accountabilities: Service Delivery Act as a primary contact point for fund investors Act as a primary contact point to the Fund Manager for investor related information Provide authorized parties with copies of fund investment documentation Open new investor accounts ensuring compliance with the fund documentation, anti- money laundering requirements, statutory regulations and company policies and procedures Process investor transactions in line with the fund documentation, anti-money laundering requirements, statutory regulations and company policies and procedures Process the cash movements associated with investor activity Provide investors and their nominees with statements, contract notes and other documentation Handle queries from investors and fund managers in a professional and prompt manner, escalating where appropriate Ensuring that the records of the fund are maintained in a complete and organized manner Produce Management Information Systems (MIS) and other internal operational reports that assist in the effective operation of the team This role has particular responsibility for the second level review of activity entered by fellow team members All of the above should be carried out in compliance with the Service Level Agreements agreed with each client Skills Required Team Leadership: An IS Professional in Investor Services plays a key role in the day-to-day operation of our team Key responsibilities: Training and mentoring of some individual team members Ensure that individual team members are aware of the polices, controls and procedures that apply to their role Providing an escalation point for team members Ensuring that line management are made aware of any issues in a timely manner Highlighting resource constraints to line management Compliance: Investor servicing requires compliance with a range of policies. Key responsibilities: A detailed knowledge of the offering documentation for the funds being serviced A thorough knowledge of the regulations that pertain to the domicile of the fund being serviced A thorough knowledge of our internal policies and procedures. Particular emphasis is required on all matters relating to Anti-Money laundering controls Projects: The IS Professional plays an important role in various IT and Operational Projects. Key responsibilities: Identifying system enhancements that reduce operational risk, create operational efficiency or improve customer service Participating in the key elements of the project life cycle (Specification, Testing and Operational Implementation) Participating in the in conversion of records from other administrators WHAT YOU CAN EXPECT FROM MORGAN STANLEY: We are committed to maintaining the first-class service and high standard of excellence that have defined Morgan Stanley for over 85 years. At our foundation are five core values - putting clients first, doing the right thing, leading with exceptional ideas, committing to diversity and inclusion, and giving back - that guide our more than 80,000 employees in 1,200 offices across 42 countries. At Morgan Stanley, you'll find trusted colleagues, committed mentors and a culture that values diverse perspectives, individual intellect and cross-collaboration. We Firm is differentiated by the caliber of our diverse team. While our company culture and commitment to inclusion define our legacy and shape our future, helping to strengthen our business and bring value to clients around the world. Learn more about how we put this commitment to action: morganstanley.com/diversity. We are proud to support our employees and their families at every point along their work-life journey, offering some of the most attractive and comprehensive employee benefits and perks in the industry. We're committed to bringing passion and customer focus to the business. Expected base pay rate for the role will be between $90,000 to $115,000 for an Associate, and $120,000 to $140,000 for a Director, per year at the commencement of employment. However, base pay if hired will be determined on an individualized basis and is only part of the total compensation package, which, depending on the position, may also include commission earnings, incentive compensation, discretionary bonuses, other short and long-term incentive packages, and other Morgan Stanley sponsored benefit programs. Morgan Stanley's goal is to build and maintain a workforce that is diverse in experience and background but uniform in reflecting our standards of integrity and excellence. Consequently, our recruiting efforts reflect our desire to attract and retain the best and brightest from all talent pools. We want to be the first choice for prospective employees. It is the policy of the Firm to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, religion, creed, age, sex, sex stereotype, gender, gender identity or expression, transgender, sexual orientation, national origin, citizenship, disability, marital and civil partnership/union status, pregnancy, veteran or military service status, genetic information, or any other characteristic protected by law. Morgan Stanley is an equal opportunity employer committed to diversifying its workforce (M/F/Disability/Vet).
    $45k-64k yearly est. 8d ago
  • Service Advisor

    Wilkins RV 3.6company rating

    Guest Service Representative Job In Churchville, NY

    Company: Wilkins Recreational Vehicles Job Title: Service Advisor We believe talent makes a difference! Join an award-winning team offering excellent earning potential along with opportunities for growth, including a leadership team that appreciates your drive, skills and ability. We're looking for employees who can make a difference, because we believe an innovative team can accomplish anything. Salary Range: $50,000.00 - $80,000.00 (commensurate with experience) Eligible for bonus program Benefits: Medical, Dental, and Vision Insurance with multiple options 401K and EmployerMatching Program PTO/Sick Time Voluntary Benefit Program Employee Referral Program Employee Discount RV Borrowing Program Job Description: Oversees the entire customer service experience from the point of setting the appointment to finalizing of the customer bill Greets, establishes, and maintains a positive rapport with customers, Assists customers in determining needs; promotes our products, accordingly, Estimates cost of repair and prepares itemized service order, Initiates service orders, secures customer's signature, and closes when completed, Develops a keen understanding of all of our products and services, Understands effective service sales processes and actively seeks sales opportunities, Maintains good communication with customer and follows up after work is completed to ensure satisfaction, Understands customer's needs, committed to exceed customer expectations every day, Complies with all company policies and procedures Job Requirements: A minimum of 2 years' experience in a customer service role is preferred but not required, Motivated individual who enjoys working in a fast-paced environment, Professional appearance, Strong communication skills, Positive attitude, Strong work ethic, Professional conduct We are the #1 RV Dealer in New York State! Wilkins RV facilities are centrally located and proudly serve the cities of Bath, Elmira, Corning, Churchville, Olean, Rochester, Syracuse, Buffalo, New York and Northern Pennsylvania. Powered by JazzHR uTEn3l9aXD
    $50k-80k yearly 6d ago
  • Entry Level Communications Representative

    We Are Valor Marketing

    Guest Service Representative Job In Syracuse, NY

    Launch Your Communications Career: Entry-Level Representative Needed! Are you a wordsmith with a passion for building connections? We're looking for a talented and enthusiastic Entry-Level Communications Representative to join our growing team! You'll play a key role in crafting impactful communications that elevate our brand and engage our audience. In this role, you'll: Assist with developing and implementing strategic communication plans Monitor and analyze the effectiveness of communication efforts Respond to internal and external inquiries in a timely and professional manner Support with internal and external sales event Maintain and update communication databases and contact lists You're a great fit if you: Possess excellent written and verbal communication skills with a keen eye for detail Are proficient in Microsoft Office Suite and other communication tools (think CRM platforms) Can work independently and collaboratively within a fast-paced environment Have strong organizational and time management skills Bonus points for experience with social media platforms and content management systems Why Choose Us? Opportunity to learn from experienced professionals and develop your communication skills. Be a part of a dynamic and growing team in a fast-paced environment. Gain valuable experience across various communication disciplines. Ready to Launch Your Communications Career? We encourage recent graduates and aspiring communication professionals to apply! We look forward to meeting you!
    $40k-71k yearly est. 5d ago
  • Head of Delivery - Professional Services

    Inrhythm

    Guest Service Representative Job In New York, NY

    Who Is InRhythm? InRhythm is a leading modern product consultancy and digital innovation firm with a mission to make a dent in the digital economy. Founded in 2002, InRhythm is currently engaged by Fortune 50 enterprises to bring their next generation of digital products and platforms to market. InRhythm has helped hundreds of teams launch mission-critical products that have created a positive impact worth billions of dollars. InRhythm's unique capabilities of Product Innovation and Platform Modernization services are the most sought-after. The InRhythm team of A+ thought leaders don't just “get an assignment,” they join the company to do what they love. It's that passion that has helped us grow rapidly and consistently deliver on our commitment to helping clients develop better, faster, and in rhythm. What We Do At InRhythm We bring enterprises' most urgent, important products to market with high velocity, high- quality and 10x impact. We enable innovative cultures by coaching teams with the right mix and maturity of modern tools, methods, and thought leadership. From greenfield to tier-one builds, our clients look to us to deliver their mission-critical projects related to product strategy, design, cloud-native applications, as well as mobile and web development. The projects we work on literally change the world. They change the way we live, work, and think in a positive way. We're Looking for a Head of Delivery: In this role, you'll lead dynamic teams to align with our strategic vision and drive exceptional client engagements. You will have the opportunity to establish and oversee our global services, ensuring high customer satisfaction and operational excellence, and collaborate with our leadership team to develop innovative service strategies and optimize resources for maximum impact. At InRhythm, You Will: Own your role and its development Learn new skills to accelerate your career Collaborate across diverse teams Act as a subject matter expert to the InRhythm Community internally and externally Key Responsibilities: Leadership and Strategic Alignment Provide leadership across multiple disciplines and teams, ensuring alignment with InRhythm's strategic vision. Business Operations and Consulting Services Establish and oversee offshore business operations and consulting services for clients preferring a hybrid onshore/offshore engagement model. Ensure the success of all work performed, measured partially by customer satisfaction. Sales Support and Service Strategy Provide sales support by reviewing, collaborating, and assisting in the delivery of proposals to clients and prospects. Collaborate to develop integrated service strategies for key accounts. Resource Optimization Work with Recruiting to define appropriate skills and consultant levels within Practices to optimize the mix of resources. Construct or support resourcing plans to support client engagements Operational Accountability Assume accountability for project results and the overall performance our engagements and commitments Assess the risks and rewards of potential decisions Implementation Methodology and Compliance Institutionalize InRhythm's Implementation Methodology within the portfolio of engagements, ensuring compliance. Support professional practice standards and continuous improvement across business processes and systems. Client Relationship Management Develop and maintain executive-level relationships with project sponsors during client engagements. Provide direction to ensure high levels of client satisfaction and serve as the escalation point for significant client issues. Performance Monitoring and Support Regularly update on client/project status using standards set by InRhythm. Attend EBR reviews and client engagement meetings as needed, leveraging executive support to achieve goals. Revenue Growth and Utilization Targets Impact revenue growth by maintaining consultant levels within the organization to meet utilization targets. Collaborate with Sales and Finance teams to ensure proposal constructs align with standard methods, best practices, risk tolerance, and profitability targets. Define utilization targets and compensation plans to support these components. Required Qualifications: Minimum of 15+ years of hands-on experience in IT consulting or high-ticket IT professional services. At least 7+ years of experience leading, managing, and growing high-performing client success teams in a true consulting company. Experience in establishing and managing global client success centers from scratch, preferably offshore, with expertise in setting up both client success centers and back-office operations. Proven track record in setting up consulting client success from scratch, managing both resource and engagement success with strong, predictable rhythms and KPIs. Strong general knowledge of digital transformation trends and agile methodologies, with a fundamental background in Agile success. Experience partnering with founders or CEOs as part of a critical leadership team, scaling into a product-oriented consulting firm with responsibility for resource delivery and engagement. Resourceful, entrepreneurial personality with the ability to thrive in a fast-paced, high-growth service business. Ability to roll up sleeves and be extremely resourceful. Experience building a high-volume recruiting function. Why Work At InRhythm? We've been named an Inc. 5000 Hall of Fame Fastest Growing Company for 9 years, Deloitte Fast 500 company for 5 years, and Consulting Magazine Fastest Growing Company winner several years in a row. If you're looking forward to working with awesome colleagues in a high-growth environment and tight-knit community, we're looking forward to hearing from you. At InRhythm we believe in building a better workplace. When you join our team, you can expect a number of work/life benefits: Comprehensive and customizable Medical, Dental, and Vision Plans 401(k) Matching Paid Parental Leave Scalable PTO Reimbursements for personalized birthday experiences Social and Flexible Work Environment Weekly Happy Hours and Cultural Events to get to know your team Media Streaming, Book, and Fitness Allowances The base pay offered will take into account internal equity and may vary depending on the candidate's geographic region, job-related knowledge, skills, and experience among other factors. A bonus and/or long-term incentive units may be provided as part of the compensation package, in addition to the full range of medical, financial, and/or other benefits, dependent on level and position offered.
    $85k-169k yearly est. 10d ago
  • Customer Service Representative

    Prime Group Holdings, LLC 4.6company rating

    Guest Service Representative Job In Saratoga Springs, NY

    Prime Group Holdings, LLC is a vertically-integrated private equity real estate firm focused on self-storage and other alternative real estate asset classes. With $6.6 billion in assets under management, Prime Group is one of the largest private owners and operators of self-storage properties in the world, owning and operating over 310 self-storage assets in 28 states, two Canadian provinces and the U.S. Virgin Islands containing over 23 million rentable square feet. The firm manages three flagship funds on behalf of a global investor base, including the largest self-storage dedicated fund ever raised, Prime Storage Fund III. Headquartered in Saratoga Springs, NY, Prime Group has more than 700 employees. The firm has a regional office in Jupiter, FL and investment originations offices in Denver, CO, Hackensack, NJ, Yorktown, VA and Calgary, Alberta. Prime Group's 21-person senior leadership team is supported by teams including sourcing and acquisitions, asset and portfolio management, compliance/legal, property management, information technology, transactions/financing, marketing, accounting and training, among others. Prime Group's success is built on a culture of respect, teamwork, business ethics, accountability and persistence. The company deeply values the strong relationships it has built with its customers, employees, investors and stakeholders. Pitchbook, a leading resource for comprehensive data, research and insights spanning the global capital markets, named Prime Group as one of the top 10 real estate value-add fund managers in Pitchbook's 2023 Global Manager Performance Score League Tables. About the Role At the Prime Customer Service Center, we believe in taking pride in our work, leading with empathy, guiding customers confidently, and always seeking the best solutions for their needs. In this dynamic role with exciting growth potential, you'll handle inbound calls related to our storage facilities and campgrounds-whether you're providing service-focused support to existing customers or engaging in sales-focused conversations with potential guests. We'll give you the tools, training, and support to become a true expert in storage, so you can proactively identify customer needs, stay current on evolving services, and guide guests through a variety of processes. You don't need to know everything upfront-we'll teach you, and you'll become part of an industry-leading service experience. Prime Offers Medical, Dental, Vision insurance Flexible schedule On-the-job training Pad time off Referral program 401(k) matching Monthly performance-based, incentive programs Key Responsibilities Confidently highlight the value of our services to new customers as a key part of delivering an outstanding hospitality experience. Communicate clearly and professionally to ensure every guest feels valued and understood Embody company values by providing friendly, efficient support and contributing to a positive team culture Collaborate with team members and share insights to continuously improve our service offerings Respond promptly to every inbound call, treating each customer with equal importance and urgency Listen actively to understand customer needs, taking ownership to resolve concerns effectively and ensure a positive experience Offer knowledgeable assistance regarding services, policies, and procedures Troubleshoot and resolve customer issues, escalating complex cases as needed Maintain accurate records of customer interactions and follow-up actions Qualifications A genuine passion for hospitality and customer care Strong attention to detail with the ability to meet expectations and deadlines Ability to manage multiple tasks effectively Experience in inbound phone sales is a plus when assisting our new customer calls and for highlighting value to our existing guests. Capability to handle sensitive and confidential information with discretion Proficiency in Microsoft Office applications and web-based tools Excellent written and verbal communication skills Comfort working both independently and as part of a team Strong problem-solving skills for handling challenging customer situations and gathering feedback for continuous improvement A desire to grow within the company, taking pride in serving our guests Bilingual Preferred We're especially seeking individuals able to work from 1:30 pm - 10:00 pm, with opportunities to move into other shift patterns over time based on seniority and performance. Along with a competitive base salary, we offer a monthly performance-based incentive program that rewards you for delivering exceptional customer experiences. Pay Range: $18.50 - $22.00 per hour + Incentives Equal Opportunity Employer Statement Prime Group Holdings is an Equal Opportunity Employer and does not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity and/or expression, status as a veteran, and basis of disability or any other federal, state or local protected class.
    $18.5-22 hourly 32d ago
  • Customer Service/Product Sales Specialist (ID# 4342)

    The Tempositions Group of Companies 4.3company rating

    Guest Service Representative Job In New Rochelle, NY

    We are currently seeking a B2B Product Sales Specialist to work within a company located in Westchester, NY. Interested candidate MUST have product sales experience. Responsibilities include: Answer customer service call queue. Open/maintain customer records by adding/updating account information. Respond to order related inquiries and status updates. Use automated information systems to analyze the customer's situation. Attract potential customers by answering product and service questions, suggesting information about other products and services. Provide verbal and/or written quotations to customers. Attract potential customers by answering product and service questions, suggesting information about other products and services. Handle customer escalations. Resolve product or service problems by clarifying the customer's complaint; determining the cause of the problem; selecting and explaining the best solution to solve the problem; expediting correction or adjustment; following up to ensure resolution. Participate in outbound call marketing campaigns as assigned. Required to substitute in the Order Entry Department when needed. Required Education/Experience: Minimum of a 2-Year College Degree with 2 + years relevant experience in product sales 2+ years' experience in b2b product sales (branding, hospitality and promotional advertising industry would be preferable) A background in executing production orders and customer delivery, preferably with domestic and international manufacturers. Communications skills to coordinate and direct scheduling of multiple product orders. Proficient in Excel, Word, and Outlook Able to grasp and pick-up on new proprietary software, CRM, mail-merge procedures, and generally be tech savvy (at least well up-to-date and comfortable with the PC platform). COMPANY OVERVIEW We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged.
    $30k-37k yearly est. 22d ago
  • Front Desk Sales Associate

    Beauty By Imagination (BBI

    Guest Service Representative Job In New York, NY

    We are seeking an organized, considerate, and efficient Front Desk Sales Associate to provide personalized customer service and administrative support for our Salon company. In this role, the ideal candidates will be required to greet and welcome clients, secure reservations, manage day to day appointment schedules, process transactions, drive retail sales by educating our customers with Stylists product prescription, and promote marketing initiatives. The ideal candidate is hard working, cultivates relationships and teamwork, manages day to day tasks with efficiency and a smile, inspires respect from their peers, and is ambitious to grow with the brand. Required Skills/Qualifications: Previous retail/guest services experience is desirable Professional, intelligent, considerate, able to communicate with all types of people in a relaxed, charming, and friendly manner Positive attitude Ability to work retail hours including days, nights, and weekends in a fast-paced work environment The ability to build and maintain positive, healthy interpersonal relationships with other team members Ability to multi-task Previous Salon experience a plus Benefits: 401(k) • Employee discount Health insurance Paid time off About Ouidad: Ouidad pioneered the Curly Hair industry in 1984 by opening the first salon in the country specializing only in curly hair. Three years later, Ouidad introduced the first line of products formulated exclusively for the needs of women with curly hair. In 1995, Ouidad opened one of the first-commerce sites in the beauty industry, a business it has built ever since. Ouidad distributes over 50 products through Ouidad.com. We have Flagship Salons in New York, LA & a partner Flagship Salon in Fort Lauderdale, FL. Ouidad's mission is to help everyone understand and love their curly hair. Our motto: Let Curls Be Curls Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions of this job.
    $32k-43k yearly est. 5d ago
  • Customer Service Representative

    Russell Tobin 4.1company rating

    Guest Service Representative Job In Hampton Bays, NY

    We are looking for a highly organized, enthusiastic, and driven Customer Service Representative to join our growing team. In this role, you will help build on our foundation of concierge swimming pool service, ensuring exceptional customer experiences and measurable growth. Working across multiple divisions and with our field team, the ideal candidate is a confident self-starter with strong sales and service skills, excellent communication, and a collaborative mindset. This role involves managing relationships with some of our most distinguished clients. You'll have access to a wealth of industry expertise, cutting-edge communication tools, and a trusted reputation built over decades. Experience in the swimming pool industry is preferred, but candidates with a strong understanding of trades and a passion for service are encouraged to apply. Key Responsibilities: Handle inbound calls from service customers and field technicians. Build and maintain strong customer relationships while identifying ways to exceed expectations. Collaborate with the Service team and field technicians to uphold our high service standards. Proactively identify repair and maintenance needs to ensure seamless summer and winter seasons. Negotiate contracts while maintaining industry-leading renewal rates. Prepare estimates for repairs, upgrades, and third-party services, ensuring timely execution and quality control. Contribute to the team's success by sharing expertise in sales and account management. Work with the finance team to ensure timely payments and manage receivables. Track key performance indicators (KPIs) to measure effectiveness and impact. Qualifications: Proven experience in sales, account management, or customer service, preferably in the swimming pool industry. Exceptional organizational and communication skills. Bachelor's degree or relevant certification preferred. Proficiency in Microsoft Office and ability to type 40+ wpm. A proactive, customer-focused attitude with a flexible approach. Schedule: Full-time Monday-Friday, with seasonal Saturday availability Compensation & Benefits: Salary: $60,000-$70,000 (based on experience, education, and qualifications) Potential for bonuses or additional compensation Comprehensive health insurance (medical, dental, vision) 401(k) plan Paid time off (PTO) and holidays Professional development opportunities Full company-wide closure during Christmas week
    $60k-70k yearly 12d ago
  • Customer Service Specialist

    Miracom Hive

    Guest Service Representative Job In New York, NY

    Elevate Customer Satisfaction: Customer Service Specialist Wanted! Are you an experienced customer service professional seeking a new challenge? We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career. Responsibilities Provide expert assistance to customers with complex inquiries Troubleshoot and resolve customer issues efficiently Maintain detailed records of customer interactions Develop and update customer service and sales protocols Train and mentor junior customer service staff Coordinate with teams across the US to ensure consistent service Participate in workshops and career development initiatives Qualifications Proven experience in customer service roles Excellent communication and problem-solving skills Proficiency with customer service software and CRM systems Ability to handle challenging situations with professionalism High school diploma; bachelor's degree preferred Leadership skills and experience training others are a plus Benefits Opportunities to work with clients nationwide Career advancement and leadership development programs Collaborative team environment focused on excellence Access to professional workshops and continuous learning Ready to take your customer service career to the next level? Apply today!
    $31k-42k yearly est. 10d ago
  • Architectural Design Representative - NYC

    Stonhard 4.0company rating

    Guest Service Representative Job In White Plains, NY

    *Successful candidates must live within the New York City area to be considered* Why should you work for THIS company? The question is - WHY WOULDN'T YOU? Embrace YOUR opportunity to maximize tremendous, industry training with LIMITLESS ongoing learning AND earning potential. Our professional culture and our dedication to every employee-these are just a few benefits we're proud to offer. (Outside Sales - Strategic Account Management - Business Development) What's in it for YOU? The Stonhard team knows every job is critical, and that teamwork drives innovation. Your experience and hard work will be recognized through: competitive pay and uncapped earning potential (get paid for your performance) 401K matching AND a pension plan. (Stonhard invests in its people) world-class training and a commitment to ongoing career development. flexibility to work from your home office when not in the field/meeting clients. Send your resume directly to our local Sales Manager for immediate review and a conversation about our position! It's essential that our Architectural Design Reps are: Visionaries, Planners, Presenters, Team Players and Communicators with Knowledge and Experience in the Building & Construction Industry. What about you? Do you have the essentials for this challenging and exclusive position? STONHARD, a subsidiary of RPM, is the leading manufacturer and installer of high performance seamless floors and lining systems. With a focus on large impact projects, we anticipate continuous growth and currently have a rewarding position for a dynamic, hands-on Architectural Engineer covering a specific metro market. Qualified candidates will have a four-year degree (engineering or technical degree preferred) with a minimum of 2 years sales experience calling on architects, design engineers and design build firms to get their products specified for bid. Combine that background with outstanding communication/presentation skills and a high level of energy, and we'd like to talk to you. Our successful candidate will be trained and given the support of the best marketing, technical service and R&D professionals in the industry. You will consult, design, and specify Stonhard flooring and lining systems to architectural, engineering and national accounts. Base Salary Range: $70,000 - $90,000 Uncapped Commission potential (First 2 years): approx. $15,000 - $50,000 Supplemental Pay Types:Commission Pay, Bonus Pay Benefits:401k w/ company match after 6 months, Pension Plan, Medical/Dental/Vision Insurance, flexible schedule, life insurance, tuition reimbursement CONTACT STONHARD TODAY! Visit us online at **************** or Apply here! Exp'd Industrial/Commercial Sales professionals may call ************ !NO AGENCIES! (Outside Sales - Strategic Account Management - Business Development) After applying, we encourage you to "follow" us on LinkedIn (Stonhard) as well! This way you can stay informed and up to date on what's happening around our organization and start your path to becoming part of our FAMILY! STONHARD has nearly 100 years of experience manufacturing and installing high performance, seamless floor systems throughout the world. We employ over 300 project engineers and 200 expertly trained application teams worldwide, who together deliver long-term floor, wall and lining solutions to industrial and commercial customers, including Fortune 500 companies. Target markets include, but are not limited to food processing, pharmaceutical, chemical processing, schools, universities, and water treatment facilities. **************** We are proud to be an Equal Opportunity/Affirmative Action Employer, making decisions without regard to race, color, religion, creed, sex, sexual orientation, gender identity, marital status, national origin, age, veteran status, disability, or any other protected class. ****************
    $70k-90k yearly 32d ago
  • Customer Service Representative

    Skyline Strategies

    Guest Service Representative Job In New York, NY

    Customer Service & Sales Associate - NYC Job Type: Full-Time Are you passionate about customer service and enjoy helping people? Do you thrive in a fast-paced environment where customer service is a top priority? If so, we want to meet you! What You'll Be Doing: Provide outstanding customer service to every client Engage with customers, offering solutions and ensuring a great experience Represent our brand professionally while delivering excellent customer service Answer inquiries, resolve issues, and maintain a positive customer service experience Work closely with a team to achieve sales and customer service goals What We're Looking For: A motivated individual with a strong customer service mindset Someone who thrives in a fast-moving environment and enjoys customer service interactions A team player with great communication skills and a passion for customer service A problem solver who can handle challenges with a customer service-first approach Perks & Benefits: Competitive base pay with performance bonuses Clear career growth opportunities-customer service and sales experience can take you far A dynamic and supportive work culture that values teamwork and customer service Company events, team outings, and networking opportunities If you're ready to take your customer service skills to the next level in a company that values hard work and great service, apply today! Sales and Marketing - Sales and Marketing - Sales and Marketing - Sales and Marketing - Sales and Marketing - Sales and Marketing - Sales and Marketing - Sales and Marketing - Sales and Marketing - Sales and Marketing -
    $30k-39k yearly est. 9d ago
  • Front Desk Agent

    Blue Water Hospitality Group, LLC 3.1company rating

    Guest Service Representative Job In New York

    Blue Water Hospitality is a growing organization that is always looking for enthusiastic team members to join its journey! Since its establishment in 2002, Blue Water has rapidly become a leader in the hospitality industry. We invest, develop, and manage RV resorts, campgrounds, hotels, and attractions. We have a range of accommodations, from cozy campsites to water parks to lavish hotel suites, and we pride ourselves on creating exceptional guest experiences. If you share our passion for providing memorable guest experiences, we invite you to “Dive into Blue Water” and join our growing team! INTRODUCTION TO ROLE The Front Desk Agent is the shining light that sets our guests' experience on the right foot from the moment they arrive. These exceptional guest service providers assist guests through the reservation and check-in process, providing exceptional service, a friendly demeanor, and an attitude of helpfulness throughout the process. These spotlight individuals provide support and assistance to our guests throughout their stay. Going the extra mile for a smile is the norm in this role! Benefits eligibility: Full-time roles are eligible for Health benefits, 401K, and property discounts Seasonal roles are not eligible for health benefits. Eligible for sick time and holiday pay. WHO WE ARE LOOKING FOR Must be enthusiastic, upbeat, and energetic Strong attention to detail Ability to work a diverse schedule, including weekends, holidays, and evening hours. WHAT YOU WILL WORK ON Reasonable accommodation may be made to enable individuals with disabilities to perform essential functions. Efficiently and professionally operate all front desk and guest service station features, including taking reservations, checking guests in and out from their stay, handling site charges or rental fees with guests, and appropriately addressing issues or concerns. Use the Blue Water Way to provide impactful guest interaction, from phone handling to face-to-face guest interactions. Support the concierge department through helpfulness and supportive guest relations, including directing guests, answering questions, or assisting in planning to support their stay at the property. Follow the daily procedure for opening and closing the guest service center, including ensuring a clean and orderly guest service center and environment. Follow proper cash handling procedures, including collecting monies, room/site charging, logging the money into the computer program, obtaining and distributing a receipt with the guest's signature, writing information on the daily room charge ledger, and handing the ledger to the Front Desk and dropping cash at the close of shift. Ensure the property is clean and orderly and guests are always ready. Performs other duties as assigned Provides regular and reliable attendance WHO YOU WILL WORK WITH The Front Desk Agent will report to the Assistant General Manager (AGM) or designee. WHAT YOU BRING High School Diploma or pursuit of a high school diploma, GED Equivalent 1-3 years of the front desk, reservations, or customer service-oriented role Must work well under pressure and in high-stress situations Must be able to effectively use computers and technologies, including answering the phones, using computers, copiers, fax machines, as well as credit card or cash machines Excellent communication skills PHYSICAL REQUIREMENTS The physical demands described here represent those that an employee must meet to perform the essential functions of this job successfully. While performing the duties of this job, the employee is regularly required to talk and listen. This position requires standing for long periods. The hospitality environment is fast-paced, and at times, you may be required to cover or assist with tasks/job functions outside of the job you were hired for. We require each of our team members to have an All-Hands-On-Deck mindset. This means you may be tasked with other functions and are expected to complete those tasks with the same level of enthusiasm and dedication as you would with your normal job duties. Blue Water is raising the standard of excellence and innovation in real estate development and hospitality with every entity brought on board. Blue Water Development Corporation is committed to the principles of equal employment opportunity and to making employment decisions based on merit. We are also committed to complying with all Federal, State, and local laws providing for equal employment opportunities and all laws related to terms and conditions of employment.
    $33k-38k yearly est. 19d ago
  • Guest Service Representative

    Johngore

    Guest Service Representative Job In New York

    THE JOHN GORE ORGANIZATION is the leading presenter, distributor, and marketer of Broadway theatre worldwide. Under the leadership of theater producer and owner John Gore, its family of companies includes Broadway Across America, Broadway.com, The Broadway Channel, BroadwayBox.com and Group Sales Box Office. Its productions span Broadway, Off Broadway, London's West End, Japan and 48 North American markets. It has won Tonys in every producing category as well as numerous other Drama League, Drama Desk and Olivier awards. At The John Gore Organization, a diverse, inclusive, and equitable workplace is one where all employees feel valued and respected, and all voices are valued and heard. We are committed to fostering, cultivating and preserving a culture of equity, diversity, access and inclusion. $20.00/ hour FLSA Status: Non-Exempt Summary The Guest Service Representative handles the day-to-day sales and service of Broadway.com guests, develops ongoing relationships with our current customers and cultivates new relationships to grow the business, and can handle and work with different types of customers. This role is responsible for providing accurate, efficient, and consistent “world-class” service to our guests, ensuring a dynamic service experience by phone, email, in person, or at an event. Every guest, every occasion, every time. This position is also responsible for being on time to work, having a positive and supportive attitude, showing respect and consideration for your work family, and being an active listener. Duties and Responsibilities Answering phones Assisting guests in person Processing of tickets sales on multiple ticketing systems, including but not limited to single tickets/renewals/exchanges/reseats/refunds/cancellations/upgrades/reseats Reading and responding to guests' emails Proofing of materials/emails being sent to guests Reviewing website/data entry on the website Printing, fulfilling, and mailing tickets Database entry and maintenance Balancing close-out reports for work done that day and submitting paperwork and monies Quality assurance monitoring of calls Participating in weekly Team meetings, seminars, and training events as scheduled Handling outbound calls which may consist of following up on unrenewed accounts, updating or informing guests of show/date changes, cancellations, payment plan declines, renewal deadlines, priority offers, survey calls about performances, follow-up calls after problem resolution Working at the theatre as a Guest Service Representative during performances Assisting at promotional functions to support Broadway Across America/Broadway.com Participating in the ongoing development and organization of the Service Center and Organization as a whole Special projects as directed by Service Center Manager and/or Supervisor Competencies To perform the job successfully, an individual should demonstrate the following competencies: Cooperation o Establishes and maintains effective relationships o Active listener o Patience o Offers assistance and support to co-workers o Works cooperatively in group situations o Conflict resolution Adaptability o Able to work around unexpected changes of circumstance or workload o Modifies a planned course of action based on new circumstances o Changes communication style to achieve the best results Team Orientation o Fosters team cooperation o Understands team roles and responsibilities o Supports group problem solving Qualifications aka KSAOs To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. Basic computer skills Critical thinking Service orientation Reading comprehension Oral and written communication Time management Education and/or Experience High school diploma minimum Prior box office experience, preferred Prior experience with ticketing systems, preferred Communication Skills Ability to respond to common inquiries or complaints from customers, partners, or members of the industry Ability to write emails that conform to prescribed style and format Ability to effectively present information to customers, partners, or members of the industry Physical Demands The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee is required to: Work overtime on evenings, weekends, and holidays as needed Work Environment The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is occasionally exposed to: Collaborative culture Fast-paced environment Acknowledgement The above is not intended to be an all-inclusive list of duties and standards of the position. Employees will follow any other instructions, and perform any other related duties, as assigned by their supervisor. We offer competitive compensation including Vacation and Holiday Pay, health & welfare benefits, and a 401(k) retirement plan. Applicants for employment in the U.S. must possess work authorization, which does not require sponsorship by the employer for a visa. EQUAL EMPLOYMENT OPPORTUNITY The John Gore Organization is an equal opportunity employer and affords equal employment opportunity to all applicants regardless of race, color, religion, gender, creed, national origin, age, disability, sexual orientation, veteran status or any other legally protected classification under local, state or federal laws. HIRING PRACTICES The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification or position. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job. The John Gore Organization's recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. The John Gore Organization may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.
    $20 hourly 1d ago
  • Representative, Guest Services

    Simon Property Group 4.8company rating

    Guest Service Representative Job In Garden City, NY

    PRIMARY PURPOSE: This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon's interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance. PRINCIPAL RESPONSIBILITIES: The successful candidate's responsibilities will include, but not be limited to: Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service Delivers on all Simon Service initiatives and delivers excellent service to guests Serves as “Seller” function of the Simon Gift Card program, and/or other payment products Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant Ability to respond to guest and retailer inquiries and advise on the appropriate resolution Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers Maintains confidentiality and follows the code of ethics MINIMUM QUALIFICATIONS: A high school diploma or equivalent 1-2 years of customer service or sales background The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times Must be at least 18 years of age Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests Ability to effectively perform multiple tasks for up to 5 hours at a time Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays The salary range for this position is $14.24 - $21.34 per hour. Actual compensation within that range will be dependent upon various factors, including an individual's skills, experience, and qualifications.
    $14.2-21.3 hourly 20h ago
  • Representative, Guest Services

    Simon Management Assoc 4.7company rating

    Guest Service Representative Job In Garden City, NY

    PRIMARY PURPOSE: This position is responsible for serving as a customer services / information source and sales agent, providing miscellaneous service, as herein defined, to guests and retailers. This position is the front line position and Simon's interaction with its guests; consequently, strong sales and customer service skills are essential. This position is a temporary role for 90 days but has the possibility to become a permanent position depending on business needs and performance. PRINCIPAL RESPONSIBILITIES: The successful candidate's responsibilities will include, but not be limited to: Responsible for representing Simon to guests by providing high quality, efficient, friendly and energetic service Delivers on all Simon Service initiatives and delivers excellent service to guests Serves as “Seller” function of the Simon Gift Card program, and/or other payment products Oversees daily financial management (including responsibility for own deposit and reconciliation) of all initiatives sold at Simon Guest Services including Simon Gift Cards, and other mall programs Responsible for maintaining a professional physical appearance of Simon Guest Services including marketing materials; signage, displays, and ensuring that all displayed information is current and relevant Ability to respond to guest and retailer inquiries and advise on the appropriate resolution Implements and follows all cash handling procedures per corporate guidelines for the POS and all Simon income-generating initiatives Ability to capture additional information from consumers transacting or not transacting at Simon Guest Services (e.g. email or mobile information, charity donations Provides support and assistance to co-workers and to other departments as requested by supervisor; participates in team meetings and efforts to implement the center's projects and achieve the center's goals Ensure compliance with all policies and procedures pertaining to Simon programs including Simon Gift Cards, Simon Youth Foundation, Blackhawk Retailer Program, Gift with Purchase programs and other initiatives Responsible for executing on all tourism initiatives (including individual and group tours), VIP Shopper program enrollments and tracking, and other programs unique to specific centers Maintains confidentiality and follows the code of ethics MINIMUM QUALIFICATIONS: A high school diploma or equivalent 1-2 years of customer service or sales background The incumbent must be articulate, outgoing, and present a professional, pleasant, and courteous appearance at all times Must be at least 18 years of age Ability to spend 100% of his/her time on their feet when providing services to all internal and external guests Ability to effectively perform multiple tasks for up to 5 hours at a time Ability to work a flexible schedule including weekdays, weeknights, weekends, and holidays The salary range for this position is $14.24 - $21.34 per hour. Actual compensation within that range will be dependent upon various factors, including an individual's skills, experience, and qualifications.
    $14.2-21.3 hourly 60d+ ago
  • GUEST SERVICE REP

    Saratoga Casino 3.6company rating

    Guest Service Representative Job In Saratoga Springs, NY

    Do you thrive in a fast-paced & exciting environment? Do you have a passion for bringing joy to others? Do you want to be part of a company that not only cares for and uplifts their team members but also the community around them? Then Saratoga Casino Hotel may be the place for you! We offer highly competitive benefits and wages, opportunities for career growth, all in a fun & unique working environment. About Us: As the premier entertainment destination for the Capital Region, Saratoga Casino Hotel consistently strives to fulfil one promise to all of our guests, “To create special experiences one guest at a time.” If you would like to be part of the amazing team of people it takes to fulfil this special promise, Saratoga Casino Hotel welcomes you to apply! Your Role: Our successful Guest Service Reps promote outstanding relations with all guests and fellow Team Members by providing service in a friendly, swift, and responsible manner. They thrive in a team based environment where everyone consistently uplifts and supports each other through detail oriented work and regularly doing what it takes to ensure all necessary work is completed. Guest Service Reps promote the Saratoga Club rewards program and all of its benefits. They attend jackpots and assist with the operation of promotions, giveaways, games and more. Guest Service Reps provide support to guests regarding promotion and property-wide events as well as completing transactions related to their Saratoga Club membership. Keys to Success in this Role: Responsible for generating a positive and friendly atmosphere with all guests by assisting guests when called upon and generally creating a relationship of goodwill. Accurately maintain guest profiles including contact information, mail preferences, etc. Provide the highest level of guest service. Possess working knowledge of a computer. Knowledgeable of all activities and amenities of Saratoga Casino Hotel. Interface daily with personnel from various departments. Ability to control and execute all transactions accurately. Acts with discretion and maintains confidentiality in handling of sensitive information. Assist with promotions and events. At least 18 years of age. Ability to work flexible schedules due to business needs, including evenings, weekends and holidays. Why Saratoga Casino Hotel? Competitive Medical, Dental, & Vision Insurance Vacation & Sick Time That Promote Work/Life Balance Company Paid Life Insurance 401(k) with 4% Match Free Employee Assistance Program Attendance Bonus Robust Employee Recognition Program $20.00 YMCA Memberships. Local and National Discount Programs Through EAP & Tickets@Work STASH Hotel Partner Program Offering $69 per Night Hotel Across North and South America. Unlimited growth potential Delicious FREE Meals in Our Team Dining Facility
    $25k-33k yearly est. 4d ago
  • Guest Services Representative

    Kampgrounds of America 4.2company rating

    Guest Service Representative Job In Grand Island, NY

    , INC. Kampgrounds of America, Inc. (KOA) is the world's largest network of privately owned campgrounds and the leader in outdoor hospitality. KOA has 500+ locations across the United States and Canada including a mix of franchised and company-owned parks. Founded in 1962, the mission of KOA is “connecting people to the outdoors and each other,” and those who represent the brand share the values of being family-oriented, passionate, entrepreneurial, customer-focused and innovative. REPORTS TO Guest Services Lead, Guest Experience Supervisor and/or Assistant General Manager POSITION SUMMARY The Guest Service Representative (GSR) is responsible for providing attentive, courteous and efficient service to all guests prior to arrival and throughout their stay. They will accommodate campground guests by registering, issuing keys, keeping proper record of occupied sites, making and confirming reservations and collecting payments. The GSR will help maintain a clean, well-stocked and organized store. SPECIFIC DUTIES Greet and welcome all guests approaching the front desk in accordance with KOA standards. Resolve guest concerns and complaints in a thoughtful manner while maintaining campground standards. Prepare reports as required, relating to shift check-list, and down-time reports. Answer inquiries from guests regarding campground amenities and local attractions. Fully comprehend and be able to operate all relevant aspects of the campground property management system. Ensure logging and delivery of all messages, packages and mail in a timely and professional manner. Be familiar with all in-house groups. Establish and maintain good communications and teamwork with fellow associates and other departments within the campground and utilize proper two-way radio etiquette at all times. Oversee and ensure that all guests are checked in/out in a friendly, efficient and courteous manner. Adhere to policies regarding handling of cash drawer while following specific KOA cash and credit card handling procedures. Notify management of any pertinent information related to daily shift activities. Maintain high standards of professionalism, customer service, quality and cleanliness. Maintain store displays and inventory control as directed, and communicate ideas and guest feedback. Increase revenues through up-selling strategies and profitability of ancillary income. Maintain health standards and ensure guests and team members are in a safe and secure environment. Foster a work environment that maximizes employee involvement, morale and is dedicated to delivering KOAs Culture, Mission, Values and Goals. Note that this job description is not intended to cover or contain a comprehensive listing of activities, duties, or responsibilities. Other duties, responsibilities and activities may change or be assigned at any time with or without notice. EXPECTED RESULTS Demonstrates positive attitude with guests, management, team members and vendors. Consistent maintaining of arrivals, departures and campground census reports. Attention to detail when handling reservations and/or registering guests. Promotion of ancillary revenue streams. Meet Quality Assurance standards. JOB QUALIFICATIONS Hear and speak the English language fluently Strong decision-making ability Excellent communication, collaboration, and delegation skills with ability to manage confrontation Strong working knowledge of operational procedures Comfortable in a fast-paced and high-pressure environment. Motivated, goal oriented and results driven Ability to maintain confidentiality Able to work nights, weekends, and holidays PHYSICAL REQUIREMENTS Ability to stand for long periods of time. Must be able to lift to 50 pounds, lift and carry 25 pounds occasionally and 10 pounds regularly. Ability to bend, stoop, kneel, crouch, climb and move safely over uneven terrain. Able to work inside and outdoors and in various climates. Kampgrounds Of America, INC. is an Equal Opportunity Employer and strives to provide an environment where all employees and applicants are treated with respect. The company is committed to fair treatment of all persons. This value ensures employees and candidates are treated equally and are protected from discrimination or harassment of any kind. All employment decisions shall be made without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), parental status, national origin, age, disability, genetic information (including family medical history), political affiliation, military service, or other non-merit-based factors, or any other protected status. Other details Pay Type Hourly Employment Indicator Seasonal Job Start Date Wednesday, April 2, 2025 Job End Date Monday, October 27, 2025
    $27k-34k yearly est. 14d ago
  • Client Service Representative

    TTEC 4.4company rating

    Guest Service Representative Job In Albany, NY

    Customer Service Representative Be the spark that brightens days and ignite your career with TTEC's award-winning employment experience. As a Customer Service Representative working onsite in Malta, NY, you'll be a part of bringing humanity to business. #experience TTEC Our employees have spoken. Our purpose, team, and company culture are amazing and our Great Place to Work certification in the United States says it all! This position would require you to work at 101 State Farm Place, Malta, NY 12020, Suite 200. What You'll be Doing Do you have a passion for helping others and giving them peace of mind? Whether it's getting answers for customers quickly, consulting on products with compassion or resolving their issues with a smile, you'll be the difference between their customer experience being just average or an exceptional one. During a Typical Day, You'll Answer incoming communications from customers Conduct research to provide answers for customers to resolve their issues What You Bring to the Role At least 1 year of customer service experience High school diploma or equivalent Recognize, apply and explain your product or service knowledge Computer experience What You Can Expect Supportive of your career and professional development An inclusive culture and community minded organization where giving back is encouraged A global team of curious lifelong learners guided by our company values Base wage starting at $18.92 plus performance bonus opportunities And we have a healthy benefits package based on your position that could include PTO, tuition reimbursement, health and wellness incentives. Visit ************************* for more information. A Bit More About Your Role We're committed to ensuring you have the skills and support to be successful in your role throughout your career. From your first day in training, through individualized webcam-enabled, engagement and coaching, on into 1000s of free courses to support your career growth wherever that may take you. And we know that you bring with you the one necessary ingredient that can't be taught - a caring and supportive nature that will shine through as you help customers. Our TTEC community is here for you as one dynamic, global family. You'll report to a Team Lead. You'll contribute to the success of the customer experience and the overall success of the team. About TTEC Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you. TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way. Primary Location US-NY-MaltaJob _Customer Care Representative
    $18.9 hourly 2d ago
  • Customer Service Specialist

    We Are Valor Marketing

    Guest Service Representative Job In Syracuse, NY

    Elevate Customer Satisfaction: Customer Service Specialist Wanted! Are you an experienced customer service professional seeking a new challenge? We are looking for a Customer Service Specialist to join our team and provide exceptional service to our clients. This role offers the opportunity to make a significant impact and grow your career. Responsibilities Provide expert assistance to customers with complex inquiries Troubleshoot and resolve customer issues efficiently Maintain detailed records of customer interactions Develop and update customer service and sales protocols Train and mentor junior customer service staff Coordinate with teams across the US to ensure consistent service Participate in workshops and career development initiatives Qualifications Proven experience in customer service roles Excellent communication and problem-solving skills Proficiency with customer service software and CRM systems Ability to handle challenging situations with professionalism High school diploma; bachelor's degree preferred Leadership skills and experience training others are a plus Benefits Opportunities to work with clients nationwide Career advancement and leadership development programs Collaborative team environment focused on excellence Access to professional workshops and continuous learning Ready to take your customer service career to the next level? Apply today!
    $31k-41k yearly est. 5d ago

Learn More About Guest Service Representative Jobs

Do you work as a Guest Service Representative?

What are the top employers for Guest Service Representative in NY?

Top 10 Guest Service Representative companies in NY

  1. Danbury Hospital

  2. Nothing Bundt Cakes

  3. Buffalo Lodging Associates, Llc

  4. Lincoln Center Education

  5. Extended Stay America

  6. University of Rochester

  7. Kampgrounds of America

  8. Marriott International

  9. Health Alliance

  10. Simon

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