Client Services Representative
Guest Service Representative Job In Omaha, NE
Join Our Team as a Client Service Representative at Stonebridge Insurance and Wealth Management
Stonebridge Insurance and Wealth Management is looking for a dedicated Client Service Representative to provide critical administrative support to our team of financial advisors. If you're detail-oriented, thrive in a dynamic environment, and enjoy assisting clients with their financial needs, we'd love to have you on our team.
Compensation:
$21 - $24 per hour with Growth Opportunities and Bonus Potential
What You'll Do:
Process client documentation and handle account-related tasks, including cashiering, beneficiary updates, and related requests.
Efficiently manage a shared task system, supporting multiple financial advisors simultaneously.
Professionally communicate with clients via phone, ensuring exceptional service and prompt follow-up on inquiries.
Support the team with general administrative duties aimed at enhancing the overall client experience.
Qualifications & Skills:
Exceptional attention to detail with the ability to manage multiple tasks effectively.
Strong professional communication skills, especially over the phone.
Proven capability to handle administrative responsibilities accurately and promptly.
Previous experience in bookkeeping, finance, or related fields is beneficial but not mandatory.
Why Join Stonebridge Insurance and Wealth Management? Stonebridge is committed to delivering outstanding service to our clients while cultivating a supportive, professional environment where your growth is encouraged. This role offers excellent potential for career advancement within the financial services industry.
If you are motivated, detail-oriented, and looking for a rewarding opportunity to build your career, apply today!
Insurance and Financial Services Agent - Assigned Book of Business
Guest Service Representative Job In Saint Paul, NE
Be your own boss. As a State Farm independent contractor agent, you can make a difference in people's lives and help strengthen your community every day. If you're ready to help, you're ready to be a State Farm agent.
The State Farm agent opportunity is one of the best small business opportunities in America. If you're interested in running your own business, we are seeking accomplished professionals to become a State Farm independent contractor agent in St. Paul, NE!
If you are someone who:
Wants to run your own business
Is motivated by helping people daily and making a difference in the community
Is driven by achievement and the potential for financial success
Can drive results by leading a team
... then being a State Farm agent may be a great fit for you! No prior experience as an insurance agent is required.
We offer a paid training program along with company support, mentorship, and field development. As a State Farm agent, you can truly make a difference by helping people with their insurance, financial services, and banking needs.*
State Farm is an equal opportunity employer.
Click the “Apply” button to be connected with a State Farm representative and to learn more about the State Farm agent opportunity. [Note: The “Apply” button is not an application for employment.]
State Farm agents are independent contractors. Compensation is sales and commission -based but may also include servicing commissions and bonus potential. No base compensation is available with this opportunity. This is a business opportunity with potential for both profit and loss. To determine actual compensation, the applicable State Farm Agent's Agreement and corresponding schedule of payments must be used. Information contained herein does not guarantee eligibility to receive compensation or guarantee specific results. Eligibility and actual results will vary.
*Banking products offered by U.S. Bank National Association Member FDIC. Mortgage loans offered by Quicken Loans, LLC; NMLS #3030; *************************** Equal Housing Lender. Licensed in 50 states.
Guest Service Representative 2nd Shift
Guest Service Representative Job In Omaha, NE
←Back to all jobs at Holiday Inn Express & Suites Omaha Downtown - Airport Guest Service Representative 2nd Shift
The Holiday Inn Express Downtown Omaha is looking for Front Desk Team Members!!!! We have a great team!!!
We Are All-In for You!
Team atmosphere with excellent management!
Competitive pay structure and incentives!
Employee worldwide IHG room rates and discounts
Great opportunities for career advancement
New Genesis Gym employee rate
We Will Count on You to…
Must be flexible and a team player!
Greet and engage with guests in a positive, caring, and professional manner
Provide superior and conscientious service to guests from arrival to check-out
Achieve exceptional ratings on guest service scores
Process guest payments and carefully resolve issues
Respond promptly to all requests from guests and management in a positive manner
Complete daily tasks to ensure standards of cleanliness
Ensure areas are maintained in an attractive and orderly manner
Let's Get Together!
Apply on this site!
Stop by the property directly at 2431 Farnam St, Omaha, NE 68131, and fill out an initial job application
Check out our Careers Page! ***************************
Anant is an Equal Opportunity Employer
Anant is an Equal Opportunity Employer and does not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law.
Anant Enterprises
Anant is an industry leader in hotel development, construction in the Midwest and owns and manages 10 hotels in Nebraska. Our hotel brands include Aloft, EVEN Hotel, Holiday Inn, Holiday Inn Express, and Fairfield Inn & Suites. We believe in our core values of Integrity, Transparency, and Having Fun! To learn more about us, check out our website at *******************
Please visit our careers page to see more job opportunities.
Please visit our careers page to see more job opportunities.
Guest Service Representative
Guest Service Representative Job In Norfolk, NE
Job Summary: The Guest Service Representative is the first point of contact for guests in a hospitality setting. This role is responsible for providing exceptional customer service, addressing guest inquiries, and ensuring a positive guest experience throughout their stay.
Key Responsibilities:
Greet and welcome guests upon arrival in a friendly and professional manner.
Check-in and check-out guests accurately and efficiently, handling all related paperwork.
Respond to guest inquiries regarding amenities, services, and local attractions.
Assist with reservations and modifications through various channels (phone, email, online).
Handle guest complaints and concerns with empathy and seek resolution to ensure satisfaction.
Maintain accurate records of guest interactions and transactions in the property management system.
Collaborate with housekeeping and maintenance teams to ensure guest accommodations are up to standard.
Provide information regarding hotel policies, procedures, and emergency protocols.
Uphold a high standard of cleanliness and organization in the front desk area.
Qualifications:
High school diploma or equivalent; additional education in hospitality or related field is a plus.
Previous experience in a customer service role, preferably in the hospitality industry.
Excellent communication and interpersonal skills.
Strong problem-solving abilities and attention to detail.
Proficient in using computer systems and software applications related to hotel operations.
Ability to work flexible hours, including evenings, weekends, and holidays.
Skills:
Customer-focused with a friendly and approachable demeanor.
Ability to multitask and manage time effectively.
Professional appearance and behavior.
Knowledge of local area and attractions is an advantage.
Guest Services Representative
Guest Service Representative Job In Valentine, NE
Job Title: Guest Services Representative
Job Type: Variable or full-time, non-exempt
Supervisor: General Manager or Guest Services Manager
About us
Bird Dog Hospitality is a hotel investment and management company that believes in putting people first. Beneath our core business of hospitality lies our purpose of creating lifelong relationships and enriching the lives of all those we provide hospitality to - our team members, guests, and investor partners. Every one of our team members seeks to live and breathe the values that define our culture, the Bird Dogma:
The Bird Dogma
We Put People First
We Dependably Drive Results
We Constantly Keep a Positive Attitude
We Never Stop Improving, Ever
We Relentlessly Solve Problems
Summary
Our Guest Services Representatives (GSR) serve as our guests' first point of contact and manage all aspects of their accommodation.
GSR responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you.
Ultimately, you will help create a pleasant and memorable stay for our guests.
Duties & Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (contact details, exact dates of their stay etc.)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to guests' inquiries in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully furnished to accommodate guests' needs
Tending and folding laundry when needed
Confirm group reservations and arrange personalized services for VIP customers and event attendees and wedding guests etc.
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Experience, Skills, and Education
Work experience as a hotel Front Desk Agent, Receptionist, GSR or similar role preferred
Experience with a form of property management software is a plus
Understanding of how travel planning websites operate, for example: Booking and TripAdvisor
A strong desire to learn and develop
Customer service attitude
Excellent communication and organizational skills
Degree in hospitality related field is an asset
Willingness to work nights, weekends and holidays
**Please note that this job description is not an exclusive or exhaustive list of all functions that a Guest Services Representative may be asked to perform.
Hotel Front Desk Agent - Part Time
Guest Service Representative Job In Lincoln, NE
We are looking for a Hotel Front Desk Agent to serve as our guests' first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we'd like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients' complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests' needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like OPERA PMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
All other duties as assigned.
PM Front Desk Agent
Guest Service Representative Job In Omaha, NE
Property Description
Kimpton Cottonwood Hotel is a boutique hotel that offers a unique and inviting experience for both guests and employees alike. As a job applicant, joining the team at The Kimpton Cottonwood Hotel presents an exciting opportunity to be part of a brand-new property that is already making waves in the hospitality industry. The hotel boasts modern and stylish accommodations, state-of-the-art facilities, and a commitment to exceptional service that sets it apart from other hotels in the area. As a team member, you will have the chance to work in a dynamic and innovative environment, where creativity and passion are valued. With a supportive and collaborative team culture, The Cottonwood Hotel is an ideal place for job seekers who are looking to be part of something special and make a meaningful impact on the guest experience. Join us and be part of an exciting journey as we create unforgettable moments for our guests.
Overview
Are you a friendly and outgoing individual with a passion for creating memorable guest experiences? Join our team as a Front Desk Agent and be the welcoming face of our establishment. As a Front Desk Agent, you will play a pivotal role in ensuring our guests feel valued and cared for from the moment they arrive.
Summary:
Provide exceptional customer service, creating a positive first impression for guests
Efficiently handle guest check-ins and check-outs, ensuring accuracy and efficiency
Respond promptly to guest inquiries and resolve any issues or complaints with professionalism and empathy
Assist guests with recommendations and information about local attractions, dining options, and hotel amenities
Collaborate with other departments to ensure seamless guest experiences
Maintain a clean and organized front desk area
Handle cash and credit card transactions accurately
Demonstrate a strong attention to detail and a proactive approach to guest satisfaction
Join our team and embark on a rewarding career in hospitality, where you can make a difference in our guests' stay. Apply now to become a Front Desk Agent and be part of a team committed to delivering exceptional service!
Qualifications
Previous experience in a customer service role, preferably in a hotel or hospitality environment
Excellent communication and interpersonal skills
Previous cash handling experience required
Strong problem-solving abilities and the ability to remain calm under pressure
Proficiency in computer systems and knowledge of hotel property management software
Outstanding organizational and multitasking skills
Availability to work flexible schedules, including evenings, weekends, and holidays
High School diploma or equivalent
Benefits
Davidson Hospitality Group is an award-winning, full-service hospitality management company overseeing hotels, restaurants, dining and entertainment venues across the US. A trusted partner and preferred operator for Hilton, Hyatt, Kimpton, Marriott, and Margaritaville, Davidson offers a unique entrepreneurial management style and owners' mentality that provides the individualized personal service of a small company, enhanced by the breadth and depth of skill and experience of a larger company. In keeping with the company's heritage of delivering value, Davidson is comprised of four highly specialized operating verticals: Davidson Hotels, Pivot, Davidson Resorts and Davidson Restaurant Group.
In keeping with the company's heritage of delivering value to its owners and team members, Davidson offers a rich benefit program with a variety of benefits designed to enrich the lives and well-being of our team members and their families.
Multiple Tiers of Medical Coverage
Dental & Vision Coverage
24/7 Teledoc service
Free Maintenance Medications
Pet Insurance
Hotel Discounts
Tuition Reimbursement
Paid Time Off (vacation, sick, bereavement, and Holidays).
401K Match
Working at Davidson is like nowhere else. It's less of a job, more of a calling. It's part career, part revolution. Because whatever you do here, you play a part in helping redefine the way quality hospitality is delivered to our guests, our clients, our partners, and each other.
EOE AA- Minorities/Females/Vet/Disability/Gender Identity/Sexual Orientation
Davidson Hospitality is a drug free workplace. Pre-employment drug test and background check required. We participate in E-Verify.
Front Desk Agent
Guest Service Representative Job In Omaha, NE
The Doubletree Omaha is looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you!
We are currently seeking experienced and enthusiastic candidate(s) for our Front Desk Agent with a true passion for the hospitality industry to join our TEAM! You will serve as a brand ambassador through every interaction with guests and be a member of our exceptional TEAM, ensuring guest satisfaction. Welcoming and ensuring guests feel right at home, making their stay with us memorable. Personality, integrity, passion for customer service, determination for career growth, and overall attitude are the most important to us. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
DAILY TASKS:
Check-in and check-out hotel guests in a confident, professional, and friendly manner.
Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
Complete all items as listed on shift checklists.
Bucket checks to be performed by each shift to verify data as it pertains to guest information, reservation details, and adequate payment authorization.
Ensure proper credit card procedures are followed at all times to include credit card swipe and guest signature on registration slip.
Adhere to all cashiering procedures by verifying your bank is accurate and balanced at both the beginning and end of your shift. Print closing reports to verify all cash and credit card transactions during a given shift.
Advise guest of any messages, mail, faxes, etc. received for them.
Communicate all services and amenities offered to guests by the hotel.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Take, record, and relay messages accurately, completely and legibly.
Accept, record, and deliver all wake-up call requests.
Communicate pertinent guest information to designated departments/personnel (i.e. housekeeping for special requests or IRD for amenity delivery).
Meet with previous Front Desk shift to review hotel status, log-book information, and pass on items.
Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
Knowledgeable of hotel fire and emergency procedures as well as all emergency exits and evacuation routes.
Keep the front desk as well as lobby areas clean and well organized.
Assist with reservations calls in a professional manner.
Legibly document and dispatch all guest requests and maintenance needs in the guest request manifest log and submit to the manager.
KNOWLEDGE, SKILLS & ABILITIES
Prior Hilton hospitality experience preferred
Prior customer service experience preferred
Ability to read, listens, and communicates effectively in English, both verbally and in writing.
Ability to access and accurately input information using a computer system.
MUST have prior front desk experience
BENEFITS:
Dental
Medical
Vision
Paid Sick Time
Paid Vacation
Paid Holidays
Birthday Pay
Life Insurance
401-K
Room discounts
Free Hot Meals per shift
Flexible Schedules
Fast Paced work environment
Travel Perks & Benefits
Recognition & Rewards
Growth Opportunities
Equal Employment Opportunity
Doubletree Omaha does not discriminate on the basis of race, color, religion, national origin, sex, age, disability, genetic information, or any other status protected by law or regulation. It is the intention that all qualified applicants are given equal opportunity and that selection decisions be based on job-related factors.
Front Desk Agent - Full Time
Guest Service Representative Job In Omaha, NE
You will be an integral member of the team that creates distinctively different and authentic experiences for our guests. You will warmly and enthusiastically greet arriving guests and assist them with check in/out to ensure they are comfortable and feel welcome while also providing information. You will promote hotel services and amenities to the guests.
Responsibilities
Enthusiastically welcome our guests, anticipate their needs, assist them with check in and check out, and respond promptly with your personal spirit, however busy and whatever time of day.
Create memorable experiences with a warm, welcoming personality that can relate to guests and associates.
Utilize the freedom to go beyond to take initiative to resolve guest complaints and create loyalty.
Share your personal passions and knowledge of the services and amenities available to guests to help them feel at home.
Collaborate with team members to communicate what you see and hear to staff and management to ensure the guests needs are being met
Enjoy multi-tasking at a fast pace while having an impeccable eye for detai l to ensure accuracy and efficiency
Qualifications
Flexibility. This is a demanding business and we look for flexibility with work days and hours, but it's also a lot of fun!
Experience. Previous experience passionately providing service to others and assisting them with cash transactions.
People Person. The best part of serving others is creating experiences for them that go beyond the expected.
Great communicator. Providing amazing experiences requires the ability to communicate fluently in English both verbally and through legible writing
A qualified applicant is a people person who is flexible with their schedule, loves to serve others, and knows how to multi-task while ensuring accuracy.
#Magnolia
Front Desk
Guest Service Representative Job In Omaha, NE
←Back to all jobs at Holiday Inn Downtown Omaha - Downtown Airport Front Desk
The Holiday Inn Omaha Downtown - Waterpark is looking for Front Desk Team Members!!!! We have a great team!!!
We Are All-In for You!
Team atmosphere with excellent management!
Competitive pay structure and incentives!
Employee worldwide IHG room rates and discounts
Great opportunities for career advancement
New Genesis Gym employee rate
We Will Count on You to:
Must be flexible and a team player!
Greet and engage with guests in a positive, caring, and professional manner
Provide superior and conscientious service to guests from arrival to check-out
Achieve exceptional ratings on guest service scores
Process guest payments and carefully resolve issues
Respond promptly to all requests from guests and management in a positive manner
Complete daily tasks to ensure standards of cleanliness
Ensure areas are maintained in an attractive and orderly manner
Let's Get Together!
Apply on this site!
Stop by the property directly at 1420 Cuming St, Omaha, NE 68102, and fill out an initial job application
Check out our Careers Page: ***************************
Anant is an Equal Opportunity Employer
Anant is an Equal Opportunity Employer and does not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law.
Anant Enterprises
Anant is an industry leader in hotel development, construction in the Midwest and owns and manages 10 hotels in Nebraska. Our hotel brands include Aloft, EVEN Hotel, Holiday Inn, Holiday Inn Express, and Fairfield Inn & Suites. We believe in our core values of Integrity, Transparency, and Having Fun! To learn more about us, check out our website at *******************
Please visit our careers page to see more job opportunities.
Please visit our careers page to see more job opportunities.
Front Desk Agent - Weekends required
Guest Service Representative Job In Omaha, NE
←Back to all jobs at EVEN Hotels Front Desk Agent - Weekends required
Keep Active Host | Front Desk Agent
At EVEN Hotels, our core mission is to Enable Wellness in Travel. We provide a thoughtful lifestyle offering for travelers seeking more options to stay healthier and balanced away from home. Our hotels and wellness-savvy colleagues offer guests a best-in-class fitness experience, healthier food options, and flexible working spaces. We inspire our guests to stay on track with their wellness routines so they can be at their best and achieve more. This position is 7am - 3pm & 3pm - 11pm. It includes every weekend.
As a member of the EVEN Hotels team, you'll bring your passion for wellness, encouraging others, and building connections with every interaction:
Inspire our guests to stay on track with wellness while on the road
Enliven Wellness through our passion, knowledge, and resources available to ensure balance and holistic well-being
Be Encouraging by recognizing our guests' achievements and offering positive words of encouragement and suggestions
Get Personal to understand our guest's wellness goals and help them maximize their wellness journey while traveling
Keep Active Host - Position Highlights
Deliver superior customer service to ensure guests are taken care of by delivering a guest experience that is unique and brings the EVEN Hotels brand to life
Deliver Core Guest Services greet EVEN Hotels guests with the signature greeting, provide hand towel and water, registration/check-in/out luggage assistance, guest services, and support, and familiarization with hotel facilities
Support wellness by engaging guests with expertise at the Wellness Wall and Athletic Studio, and cross-train as an Eat Well Host
Your Day to Day
Welcome and provide personal recognition promptly and professionally to guests upon arrival
Offer each guest a welcome drink upon arrival, complete the check-in transaction efficiently, describes the hotel services, and demonstrate the Wellness Wall and applicable guests mobile device applications
Interact with guests to discover their wellness needs and offers options to help guests make healthier choices during their stay
Upsell and Enroll new guests into IHG Rewards Club program
Extend invitations to hotel wellness programs and best support the guest's wellness routines
Monitor Athletic Studio, keeps equipment clean, and ensure fresh water is available at all times
Demonstrate proper use of fitness equipment as requested
Answer phones in a prompt and courteous manner
Operate the retail sundry sales area and keep shelves stocked and organized
Ensure billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner
Process cash and credit card transactions according to standard operating procedures, including posting all charges, completing cashier and other reports, preparing deposits, and counting/securing assigned bank
What We Offer
401(k) with match
Dental insurance
Employee IHG Room Discounts
Life insurance
Paid time off
Vision insurance
Fun & Energetic work culture
Employee Rate Genesis Gym Membership
Team Wellness
Focus on People
Share own wellness journey with colleagues and guests
Leverage the support of other team members and departments to enhance the guest experience
Communicate and coordinate with other departments to provide and receive insight about guest needs, requests, and complaints
Anant is an Equal Opportunity Employer
Anant is an Equal Opportunity Employer and does not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law.
Anant Enterprises
Anant is an industry leader in hotel development, construction in the Midwest and owns and manages 10 hotels in Nebraska. Our hotel brands include Aloft, EVEN Hotel, Holiday Inn, Holiday Inn Express, and Fairfield Inn & Suites. We believe in our core values of Integrity, Transparency, and Having Fun! To learn more about us, check out our website at *******************
Please visit our careers page to see more job opportunities.
Front Desk Agent- 3pm-11pm
Guest Service Representative Job In Omaha, NE
We are looking for a Hotel Front Desk Agent to serve as our guests’ first point of contact and manage all aspects of their accommodation. Hotel Front Desk Agent responsibilities include registering guests, managing reservations and providing information about rooms, rates and amenities. If you have a knack for customer service and work experience in the hotel industry, we’d like to meet you. Ultimately, you will help create a pleasant and memorable stay for our guests.
Responsibilities
Perform all check-in and check-out tasks
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Welcome guests upon their arrival and assign rooms
Provide information about our hotel, available rooms, rates and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy and fully-furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Upsell additional facilities and services, when appropriate
Maintain updated records of bookings and payments
Skills
Work experience as a Hotel Front Desk Agent, Receptionist or similar role
Experience with hotel reservations software, like OPERA PMS
Understanding of how travel planning websites operate, like Booking and TripAdvisor
Customer service attitude
Excellent communication and organizational skills
Front Desk Agent (Part Time)
Guest Service Representative Job In South Sioux City, NE
Job Summary: South Sioux City Marriott is looking for an upbeat Front Desk Agent who will embrace our belief in hospitality and customer experience. As the first contact representative at guest check in, you are to provide exceptional customer service to our guests. Responsibilities
Welcome guests and do check ins upon their arrival and check outs on departure.
Manage online and phone reservations
Inform customers about payment methods and verify their credit card data
Register guests collecting necessary information (like contact details and exact dates of their stay)
Provide information about our hotel, available rooms, rates, and amenities
Respond to clients’ complaints in a timely and professional manner
Liaise with our housekeeping staff to ensure all rooms are clean, tidy, and fully furnished to accommodate guests’ needs
Confirm group reservations and arrange personalized services for VIP customers and event attendees, like wedding guests
Count bank at the beginning and end of your shift and secure bank.
Balance and drop receipts according to accounting specifications.
Ensure uniform and personal appearance are clean and professional
Perform other reasonable job duties as requested by Supervisor/Manager.
Maintain updated records of bookings and payments
Qualifications
Prior experience as a Hotel Front Desk Agent, Receptionist, or similar role preferred
Customer service experience
Excellent communication and organizational skills
Benefits
PTO
Competitive Pay
Hotel Room Discounts
Meal Discounts
Ongoing Training and Career Development
We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
Night Audit
Guest Service Representative Job In Omaha, NE
JOIN OUR TEAM!
We are proudly managed by O'Reilly Hospitality Management, LLC ("OHM")
At OHM, we are:
A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, community
involvement, & philanthropic outreach efforts.
Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
Seeking supportive, collaborative, detailed-oriented people to join our team!
At OHM, we offer:
401(k) & Roth 401(k) with company match - full-time and part-time Team Members are eligible!
Health, Dental, Vision & Life Insurance
Paid Time Off, including Paid Parental Leave
Growth Potential and Career Advancement
Hotel/Restaurant Travel Perks & Discounts!
Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!
Now Hiring: Night Audit
Location: Cambria Hotel Omaha Downtown
Essential Responsibilities:
Perform all daily audit procedures and reports as per OHM and hotel standards.
Verify and manage wake-up call requests.
Balance cash receipts and ensure accurate deposits.
Prepare the front office for the daytime shift and reset the day's business.
Serve as Guest Service Representative and Manager on Duty during nighttime hours.
Participate in front-office meetings and training programs.
Greet guests warmly and comply with company policies.
Skills & Abilities:
Strong leadership, problem-solving, and communication skills.
Ability to multitask, prioritize, and deliver results.
Proficiency with PMS and Microsoft Office.
Education & Experience:
High School diploma or GED preferred.
2+ years of hospitality customer service experience preferred.
Hours:
Varied schedule, including nights, weekends, and holidays.
2 overnight shifts per week.
Physical Requirements:
Standing for extended periods, light lifting (up to 40 pounds).
Work Conditions:
Indoor work environment with minimal exposure to adverse conditions.
O'Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.
Night Auditor Full Time
Guest Service Representative Job In Omaha, NE
←Back to all jobs at Aloft Omaha West Night Auditor Full Time
Introduction:
We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
Answer phone calls and respond to online inquiries in a timely and professional manner
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
Monitor and maintain inventory of supplies and equipment
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a night auditor or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Excellent attention to detail and problem-solving skills
Flexibility to work overnight shifts, including weekends and holidays
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Please visit our careers page to see more job opportunities.
Client Services Representative
Guest Service Representative Job In Kearney, NE
Join Our Team as a Client Service Representative at Stonebridge Insurance and Wealth Management in Kearney, NE!
Stonebridge Insurance and Wealth Management is looking for a dedicated Client Service Representative to provide critical administrative support to our team of financial advisors. If you're detail-oriented, thrive in a dynamic environment, and enjoy assisting clients with their financial needs, we'd love to have you on our team.
Compensation:
$21 - $24 per hour with Growth Opportunities and Bonus Potential
What You'll Do:
Process client documentation and handle account-related tasks, including cashiering, beneficiary updates, and related requests.
Efficiently manage a shared task system, supporting multiple financial advisors simultaneously.
Professionally communicate with clients via phone, ensuring exceptional service and prompt follow-up on inquiries.
Support the team with general administrative duties aimed at enhancing the overall client experience.
Qualifications & Skills:
Exceptional attention to detail with the ability to manage multiple tasks effectively.
Strong professional communication skills, especially over the phone.
Proven capability to handle administrative responsibilities accurately and promptly.
Previous experience in bookkeeping, finance, or related fields is beneficial but not mandatory.
Why Join Stonebridge Insurance and Wealth Management? Stonebridge is committed to delivering outstanding service to our clients while cultivating a supportive, professional environment where your growth is encouraged. This role offers excellent potential for career advancement within the financial services industry.
If you are motivated, detail-oriented, and looking for a rewarding opportunity to build your career, apply today!
Front Desk Agent part time (7am-3pm)
Guest Service Representative Job In Omaha, NE
←Back to all jobs at Holiday Inn Express & Suites Omaha Downtown - Airport Front Desk Agent part time (7am-3pm)
Join the Holiday Inn Express - Downtown Omaha as a Front Desk Agent!
Are you Interested in Growing Your Career in the Hospitality Business? Holiday Inn Express - Downtown Omaha is looking for a responsible, experienced, and approachable person to join our team! As a Full-Time Front Desk Agent, you are the go-to person, ensuring that guests feel welcome and comfortable! This role would require availability between 7am and 3pm.
We Are All-In for You!
· Team atmosphere with excellent management!
· Competitive pay and employee room rates
· A new, modern and beautiful hotel!
· Opportunities for career advancement
We Will Count on You to…
· Greet and engage with guests in a positive, caring, and professional manner
· Provide superior and conscientious service to guests from arrival to check-out
· Achieve exceptional ratings on guest service scores
· Process guest payments and carefully resolve issues
· Respond promptly and positively to requests from guests, management & team
· Complete daily tasks to ensure standards of cleanliness
· Ensure areas are maintained in an attractive and orderly manner
Let's Get Together! Apply in the following ways...
· Apply on this site!
· Stop by the property directly at Holiday Inn Express - Downtown Omaha and fill out an initial job application.
· Check out our Careers Page! ***************************
Anant is an Equal Opportunity Employer and does not discriminate against any individual based on race, color, sex, national origin, age, religion, marital status, sexual orientation, gender identity, gender expression, military or veteran status, disability, or any factors prohibited by applicable law.
Please visit our careers page to see more job opportunities.
Front Desk Agent
Guest Service Representative Job In Omaha, NE
The Doubletree Omaha is looking for talented individuals with a hospitality attitude who truly want to make a difference every day! If you are looking to make a difference, we want to talk to you!
We are currently seeking experienced and enthusiastic candidate(s) for our Front Desk Agent with a true passion for the hospitality industry to join our TEAM! You will serve as a brand ambassador through every interaction with guests and be a member of our exceptional TEAM, ensuring guest satisfaction. Welcoming and ensuring guests feel right at home, making their stay with us memorable. Personality, integrity, passion for customer service, determination for career growth, and overall attitude are the most important to us. We are dedicated to thoroughly training & developing our team into hotel leaders through interactive teamwork in a positive work environment!
DAILY TASKS:
Check-in and check-out hotel guests in a confident, professional, and friendly manner.
Initiate courtesy call after check-in to ensure guest is satisfied with accommodations as well as offer any assistance.
Anticipate guests' needs, respond promptly and acknowledge all guests, however busy and whatever time of day.
Provide gracious and efficient telephone service as it relates to general PBX services. Calls should be answered promptly and knowledgeably, always ensuring complete and accurate information.
Review arrivals noting special requests and blocking rooms as necessary for VIP and group arrivals.
Complete all items as listed on shift checklists.
Bucket checks to be performed by each shift to verify data as it pertains to guest information, reservation details, and adequate payment authorization.
Ensure proper credit card procedures are followed at all times to include credit card swipe and guest signature on registration slip.
Adhere to all cashiering procedures by verifying your bank is accurate and balanced at both the beginning and end of your shift. Print closing reports to verify all cash and credit card transactions during a given shift.
Advise guest of any messages, mail, faxes, etc. received for them.
Communicate all services and amenities offered to guests by the hotel.
Communicate VIP arrivals to designated personnel for escort and delivery of amenities.
Take, record, and relay messages accurately, completely and legibly.
Accept, record, and deliver all wake-up call requests.
Communicate pertinent guest information to designated departments/personnel (i.e. housekeeping for special requests or IRD for amenity delivery).
Meet with previous Front Desk shift to review hotel status, log-book information, and pass on items.
Provide Concierge service - fluent knowledge of local restaurants, special events, city attractions, and guest amenities.
Knowledgeable of hotel fire and emergency procedures as well as all emergency exits and evacuation routes.
Keep the front desk as well as lobby areas clean and well organized.
Assist with reservations calls in a professional manner.
Legibly document and dispatch all guest requests and maintenance needs in the guest request manifest log and submit to the manager.
KNOWLEDGE, SKILLS & ABILITIES
Prior Hilton hospitality experience preferred
Prior customer service experience preferred
Night Audit
Guest Service Representative Job In Omaha, NE
JOIN OUR TEAM!
We are proudly managed by O'Reilly Hospitality Management, LLC ("OHM")
At OHM, we are:
A forward-thinking (and growing) company offering opportunities to engage your passions through sustainability efforts, health & wellness, communityinvolvement, & philanthropic outreach efforts.
Committed to empowering Team Members throughout all levels of leadership. Every Team Member has the opportunity to contribute in a unique way, making a real impact.
Seeking supportive, collaborative, detailed-oriented people to join our team!
At OHM, we offer:
401(k) & Roth 401(k) with company match - full-time and part-time Team Members are eligible!
Health, Dental, Vision & Life Insurance
Paid Time Off, including Paid Parental Leave
Growth Potential and Career Advancement
Hotel/Restaurant Travel Perks & Discounts!
Never wait for a paycheck again! OHM Team Members can sign up for earned wage access through DailyPay on day one!
Now Hiring: Night Audit Location: Cambria Hotel Omaha Downtown
Essential Responsibilities:
Perform all daily audit procedures and reports as per OHM and hotel standards.
Verify and manage wake-up call requests.
Balance cash receipts and ensure accurate deposits.
Prepare the front office for the daytime shift and reset the day's business.
Serve as Guest Service Representative and Manager on Duty during nighttime hours.
Participate in front-office meetings and training programs.
Greet guests warmly and comply with company policies.
Skills & Abilities:
Strong leadership, problem-solving, and communication skills.
Ability to multitask, prioritize, and deliver results.
Proficiency with PMS and Microsoft Office.
Education & Experience:
High School diploma or GED preferred.
2+ years of hospitality customer service experience preferred.
Hours:
Varied schedule, including nights, weekends, and holidays.
2 overnight shifts per week.
Physical Requirements:
Standing for extended periods, light lifting (up to 40 pounds).
Work Conditions:
Indoor work environment with minimal exposure to adverse conditions.
O'Reilly Hospitality Management, LLC, is an equal opportunity employer. Employment selection and related decisions are made without regard to age, race, color, sex, sexual orientation, gender identity, national origin, religion, genetic information, disability, protected veteran status or other protected classifications.
Part-Time Night Auditor
Guest Service Representative Job In Omaha, NE
←Back to all jobs at Aloft Omaha West Part-Time Night Auditor
Introduction:
We are seeking a reliable and detail-oriented Night Auditor to join our team at our hotel. The Night Auditor will be responsible for managing the front desk during the overnight shift, handling guest check-ins and check-outs, and completing daily financial and operational tasks to ensure the smooth operation of the hotel. The successful candidate will have excellent customer service skills and be able to work efficiently in a fast-paced environment.
Responsibilities:
Manage the front desk during the overnight shift, including handling guest check-ins and check-outs
Answer phone calls and respond to online inquiries in a timely and professional manner
Handle guest requests, such as booking tours or making restaurant reservations
Assist with check-in and check-out processes, including handling payments and issuing keys
Complete daily financial and operational tasks, such as reconciling the guest ledger and completing shift reports
Monitor and maintain inventory of supplies and equipment
Perform light cleaning duties, such as wiping down counters and restocking supplies
Other duties as assigned
Qualifications:
Previous experience as a night auditor or in a customer service role is preferred
Strong communication and interpersonal skills
Ability to multitask and handle a high-volume workload
Proficiency with computer systems and software, such as Microsoft Office and reservation management systems
Excellent attention to detail and problem-solving skills
Flexibility to work overnight shifts, including weekends and holidays
Perks:
Competitive salary
Employee discounts on hotel rooms and amenities
Opportunities for advancement within the company
Professional development opportunities
Positive and supportive work environment
Please visit our careers page to see more job opportunities.