Guest Service Representative Jobs in Illinois

- 2,321 Jobs
  • Customer Service Representative

    Gold Man Team

    Guest Service Representative Job In Peoria, IL

    Clae Goldman Team is seeking a friendly and efficient Customer Service Representative to join our team. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. As a Customer Service Representative, you will be responsible for providing exceptional customer service, addressing customer inquiries, and resolving issues. Join us and make a positive impact on the environment while helping your community. Responsibilities Handle Inquiries: Respond to customer questions and provide detailed information about our products and services. Resolve Issues: Address and resolve customer complaints and issues in a timely and professional manner. Maintain Records: Keep accurate and up-to-date records of customer interactions and transactions. Provide Support: Assist customers with enrollment processes and guide them through our energy solutions. Promote Green Energy: Educate customers about the benefits of our community solar and third-party energy solutions. Qualifications Educational Background: High school diploma/GED required; a degree in a related field is preferred. Experience: Previous experience in customer service or a related field is beneficial. Communication Skills: Excellent verbal and written communication skills to effectively interact with customers and team members. Problem-Solving Skills: Strong problem-solving skills to address and resolve customer issues. Organizational Skills: Strong organizational and time management skills to handle multiple tasks and prioritize effectively. Compensation $60,000 - $120,000 (Annually) About Clae Goldman Team Clae Goldman Team specializes in providing community solar and third-party energy solutions door-to-door and retail. Our mission is to protect customers from rising energy costs, offer discounts, and promote green energy. Join us and make a positive impact on the environment while helping your community.
    $29k-37k yearly est. 3d ago
  • Customer Service Representative - Overnights

    Uline 4.8company rating

    Guest Service Representative Job In Waukegan, IL

    Pay from $26 to $33 per hour with significant growth and earning potential! Includes $4 Shift Differential Kenosha Branch 12355 Uline Way, Kenosha, WI 53144 Customer Service is the heartbeat of Uline! As an Overnight Customer Service Representative, you'll dig into order details to deliver an exceptional experience our customers love. Our company continues to grow, creating new career opportunities and job stability you can count on. Hours: 4- or 5-day on-site schedules available, includes weekends. Position Responsibilities Process customer orders and inquiries in a collaborative call center using world-class technology. Communicate with customers over phone, email and chat. Help customers navigate Uline's website and online ordering. Become a product and solutions expert! We'll equip you to answer product, pricing and shipping questions quickly and confidently. Minimum Requirements High school diploma or equivalent. Bachelor's degree preferred. Prior customer service experience is a plus, but we'll train you to provide legendary service for our customers! Benefits Complete health insurance coverage and 401(k) with 6% employer match that starts day one! Multiple bonus programs. Paid holidays and generous paid time off. Tuition Assistance Program that covers professional continuing education. Employee Perks Café featuring affordable daily meal options from local restaurants. On-site fitness center and beautifully maintained walking paths. Best-in-class, clean, modern facilities. About Uline Uline, a family-owned company, is North America's leading distributor of shipping, industrial, and packaging materials with over 9,000 employees across 13 locations. Uline is a drug-free workplace. EEO/AA Employer/Vet/Disabled #LI-AP3 #LI-IL001 (#IN-KNCSO) Our employees make the difference and we are committed to offering exceptional benefits and perks! Explore **************************************************** to learn more!
    $26-33 hourly 5d ago
  • Client Services Representative

    Cetera Financial Group 4.8company rating

    Guest Service Representative Job In Schaumburg, IL

    Cetera takes pride in its exceptional resource center team, dedicated to delivering outstanding customer service. Our team members are highly motivated, empathetic, and sincerely passionate about assisting others. They are dedicated to exceeding expectations to ensure our customers stay satisfied and connected. We're looking for individuals who thrive on challenges, show initiative, and are committed to making a positive impact. If you possess these qualities and are eager to join a team dedicated to excellence, we believe you'll thrive in our organization. We're currently seeking a Service Professional to join our team in one of our office locations, as this is a hybrid role. What you will do: Cultivating meaningful connections with advisors, their teams, and clients to foster continuing relationships. Establishing oneself as the primary point of contact for advisors' clients, providing comprehensive guidance throughout their journey, assuming responsibility from inception to successful resolution Proficiently addressing queries regarding brokerage operations, advisory accounts, and direct business, spanning from assisting with new account setup to managing transactions and servicing requirements. Empowering advisors with exceptional support, harnessing innovative technologies to optimize their productivity and achievements. Efficiently utilize our advanced CRM tool to meticulously record and track service requests, ensuring prompt and accurate follow-up. What you will need: Minimum 1 year experience working in a call center environment Minimum 1 year experience working in a financial institution/industry. Skilled in both written and verbal communication, proficient at effectively engaging with diverse audiences in a polite, professional, and influential manner. Embraces flexibility and adapts seamlessly to change in a dynamic and fast-paced environment, thriving on new challenges and opportunities. What is nice to have: Proficiency in utilizing industry-leading tools like Salesforce, Envestnet, NetX360, Docupace, RedTail, and others. Have previous broker-dealer experience Possess a current License; ex: Series 7, 24, 65, 99, etc. Compensation The base annual salary range for this role is $49,000 to $52,000 plus a competitive performance-based bonus. Base annual salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, licensing, and location. Base annual salary may also differ significantly due to geography and cost of labor considerations. About Us What we give you in return: Not many teams can say that they support people's dreams coming to life… We happen to do that every day. And as important as we know your career is, we recognize that there's a whole lot more to life. To ensure that our Employees can make the most of their time outside of working hours, we offer a competitive salary and for full-time roles, a benefits package including: Inclusive health, dental, vision and life insurance plans built to support diverse lifestyles, offer preventative care, and protect against hardship. Easy access to mental health benefits to meet our team members and their families where they are. 20+ days of paid time off (PTO), paid holidays, 1 paid wellness day and 1 days of paid volunteer time off (VTO) to give our employees the time they need to stay close with their loved ones, recharge, and give back to their communities. 401(k) Savings plan with a generous company contribution (up to 5%), and access to a financial professional to offer our employees the opportunity to plan-ahead for a strong financial future well beyond their working years. Paid parental leave to support all team members with birth, adoption, and foster. Health Savings and Flexible Spending Account options to help you save money on healthcare, daycare, commuting, and more. Employee Assistance Program (EAP), LifeLock, Pet Insurance and more. About Cetera Financial Group: Cetera Financial Group ("Cetera") is a leading network of independent retail broker-dealers empowering the delivery of objective financial advice to individuals, families and company retirement plans across the country through trusted financial advisors and financial institutions. Cetera is an independent financial advisor network and a leading provider of retail services to the investment programs of banks and credit unions. Through its multiple distinct firms, Cetera offers independent and institutions-based advisors the benefits of a large, established broker-dealer and registered investment adviser, while serving advisors and institutions in a way that is customized to their needs and aspirations. Advisor support resources offered through Cetera include award-winning wealth management and advisory platforms, comprehensive broker-dealer and registered investment adviser services, practice management support and innovative technology. "Cetera Financial Group" refers to the network of retail independent broker-dealers encompassing, among others, Cetera Advisors, Cetera Advisor Networks, Cetera Financial Institutions, Cetera Financial Specialists, and First Allied Securities. Cetera Financial Group is committed to providing an equal employment opportunity for all applicants and employees. For us, this is the only acceptable way to do business. Accordingly, all employment decisions at the Cetera Financial Group, including those relating to hiring, promotion, transfers, benefits, compensation, and placement, will be made without regard to race, color, ancestry, national origin, citizenship, age, physical and/or mental disability, medical condition, pregnancy, genetic characteristics, religion, religious dress and/or grooming, gender, gender identity, gender expression, sexual orientation, marital status, U.S. military status, political affiliation, or any other class protected by state and/or federal law. Agencies please note : this recruitment assignment is being managed directly by Cetera's Talent Acquisition team. We will reach out to our preferred agency partners in the rare instance we require additional talent options. Your respect for this process is appreciated. Please review our Workforce Privacy Policy for further details on what information we collect and the purposes for collection.
    $49k-52k yearly 17d ago
  • Client Service Representative

    Slagle Financial

    Guest Service Representative Job In Edwardsville, IL

    Are you looking for an opportunity to utilize superior client service skills and work one-on-one with clients? If you enjoy developing long-term relationships, constantly challenging yourself, and providing superior client service support, we would like to talk to you! Our growing financial service firm, Slagle Financial, in Edwardsville, IL is seeking to add a Client Service Representative to our team! The ideal candidate for this role will be someone who has the desire to work in the financial industry long-term and contribute to the growth of our business. Job Description: The purpose of this position is to service the existing client base with all service requests including beneficiary changes/withdrawals, incoming client service calls, database management, and client appointment preparation including updating client account summaries for their review meetings, preparing the main advisor for his/her review meetings, and preparing issued accounts for delivery. Key Skills: Strong organizational skills Excellent communication; written and verbal Attention to detail and accuracy Proactive management style and consistent follow-through Active Listening and Decision Making Minimum Requirements: Finance/associate's degree preferred Financial Industry experience preferred Experience with MS Office Suite and the ability to learn new software quickly CRM experience Responsibilities: This Client Service Administrator will be expected to have consistent follow-through with all efforts, build relationships with prospects and clients, and help prepare the Advisor for client appointments. Other daily, weekly, and monthly tasks may include: Client Service Assisting clients with overall maintenance of annuity accounts Non-financial changes, RMDs, withdrawal requests, allocations, policy renewals, etc. Filing death claims for deceased clients. Obtaining all necessary paperwork from both clients and insurance carriers; ensuring the completion of claim. Keeping databases updated with closed accounts, portfolio values, and general information. Helping clients with online registrations for accessing accounts via Orien or directly through company website. Respond to incoming and outgoing client inquiries by phone and email requests. Running annual RMD report for eligible clients; ensuring required distributions are taken. Act as liaison between clients and financial advisors when needed. Meeting with clients if necessary. Balance Sheet, completion, and Appointment Prep Assign task provided by advisor dictations to staff Administrative/ Misc. Attend educational seminars and client events Assist in training and development Back Up for client operations specialist Ensure all scheduled appointments are readily prepared for each financial advisor Database maintenance Hours M-F 9am-5pm Benefits Medical Insurance Dental Insurance Vision Insurance Short-Term Disability Long-Term Disability Basic Life Insurance 401(k) PTO Salary To be discussed by the firm Presented by Advisor Employee Services Thank you for your interest in the Client Service Administrator role. Advisor Employee Services, a consulting firm located in Overland Park, Kansas, represents the top 1% of financial advisors in all 50 states in their hiring needs. Please take a moment to explore our website and the services provided. We are not a staffing firm, but together have built a reputable and continuously expanding business model which allows us to pinpoint the exact personnel needs of these established financial advisors. If you feel that you have the skills it takes for the position responsibilities listed, please apply today!
    $27k-39k yearly est. 31d ago
  • Call Center Representative Illinois

    Silver Rock Enterprises Inc.

    Guest Service Representative Job In Springfield, IL

    Job Posting: Telephone Answering Service Operator Job Type: Full-Time Salary: $16.00 to $18.00/hour starting Are you ready to join a team that makes a difference every day? At Silver Rock Enterprises Inc., we've been delivering exceptional answering, messaging, and call center services to businesses and medical offices for close to 40 years. We are seeking enthusiastic, professional individuals to join our team as Telephone Answering Service Operators. This is an exciting opportunity to become part of a company that values growth, professionalism, and customer satisfaction. If you are organized, diligent, and excel in a lively and ever-changing environment, we would love to hear from you! About the Role: As a Telephone Answering Service Operator, you'll play a vital role in supporting our medical and business clients. Your responsibilities will include: Greeting and directing callers with professionalism and care. Answering incoming calls and following client-specific instructions to take accurate messages or route callers appropriately. Providing outstanding service while adhering to company policies and procedures. Why Join Us? Dynamic Work Environment: Be part of a 24/7 team providing critical services to clients during their time of need. Growth Opportunities: Start as an operator and grow into roles such as Dispatcher, Mentor, Shift Supervisor, Floor Manager, or programming specialist. Inclusive Culture: Work with a supportive team that values professionalism, integrity, and excellence. About Silver Rock Enterprises Inc. As a pioneer in the answering service industry, Silver Rock Enterprises, Inc. has set high standards for almost 4 decades. Our commitment to innovation and customer satisfaction has earned us an excellent reputation with clients nationwide. We look forward to receiving your application! Please follow our application process no walk-ins or phone calls will be considered. Ready to make an impact? Apply now and take the first step in joining our incredible team. We're looking for someone who: Has excellent communication skills in English (bilingual in Spanish is a plus! Can type 3540 words per minute with strong computer keyboard proficiency. Excels in multitasking and thrives in a fast-paced environment. Adapts easily to changes in tasks, schedules, or duties. Maintains a positive attitude and demonstrates a strong work ethic. Can work all shifts, including weekends and holidays, to meet the needs of our clients. Is committed to confidentiality and professional standards. Please Note: This is an on-site position in Springfield, Illinois not remote. Drug testing is a condition of employment. Unfortunately, applicants with prior felony or misdemeanor convictions for fraud or violence cannot be considered due to the nature of our work. Benefits Health, Dental, Vision Insurance Short Term Disability, Long Term Disability, and Life Insurance Pay range aligned to experience Employee Retail Discount Program Employee Assistance Program (EAP) Telehealth 401(k) Hourly Incentive + Additional Earnings Bonus Compensation details: 16-18 Hourly Wage PI1db078c06b31-29***********1 RequiredPreferredJob Industries Other
    $16-18 hourly 11d ago
  • Customer Service Sales Representative

    Allstate Insurance: Maribel Marron 4.6company rating

    Guest Service Representative Job In Chicago, IL

    Allstate Insurance: Maribel Marron is an insurance agency based out of 3101 W ARMITAGE AVE, Chicago, Illinois, United States. Role Description This is a full-time or part time on-site role for a Customer Service Sales Representative at Allstate Insurance: Maribel Marron in Chicago, IL. The Customer Service Sales Representative will be responsible for sales support, handling customer inquiries, resolving issues, providing product information, and processing transactions. Qualifications Customer service skills, Sales skills, and Communication skills Proficiency in handling customer inquiries and resolving issues Ability to provide product information and process transactions Attention to detail and organizational skills Strong computer skills and familiarity with CRM systems Ability to work in a fast-paced retail environment Previous experience in sales or customer service is a plus High school diploma or equivalent required Experience with Allstate preferred but not required
    $36k-40k yearly est. 32d ago
  • Sales Service Representative

    Kirby Risk 4.0company rating

    Guest Service Representative Job In Champaign, IL

    A new role has opened with a chance for growth and development! Are you ready to take the next step on your career path? Would you be able to hit your sales goals and grow market share? Are you an ace at implementing a sales strategy? Known for being collaborative, self-directed, empathetic, and with an outstanding work ethic? If this sounds like your idea of a great job, you could be the next Sales Representative in Champaign, IL, for Kirby Risk. What will I be doing as a Sales Representative? Supporting the sales budget process and hitting your sales goals Taking part in joint sales calls with targeted customers Assisting with customer quotes and entering and managing opportunities in the CRM Processing customer orders and requests for product services Monitoring backorders and ensuring on-time delivery Analyzing customer needs for opportunities to train on product application Travel Required. 10%- 20% in the Central, IL Territory 50%+ of time will be spent in the office/on the computer Want to know if you are a good fit? If so, you will meet the following criteria: Demonstrated communication abilities, written, verbal, and interpersonal, with individuals at all levels of an organization Ability to handle multiple tasks/priorities and successfully meet several deadlines at once while maintaining attention to detail and organization Computer skills and aptitude: Microsoft Excel and PowerPoint are a priority High School degree or GED, some college preferred Sales Experience is A Must! What's the company culture like at Kirby Risk? A leader in Electrical Supply and Manufacturing, the roots of this continuously successful (since 1926) organization are reflected in its enduring Values and Principles: hard-working, engaged, caring people who treat one another and our customers with the utmost respect and approach their work with a sense of urgency. What are the benefits? Kirby Risk provides a complete benefits package, including Medical RX Dental Vision Life Employee Assistance Programs Tuition Reimbursement On-the-job training 401K Plan Profit Sharing PTO
    $32k-40k yearly est. 30d ago
  • Customer Sales Representative

    Deploy Solutions Group 3.9company rating

    Guest Service Representative Job In Chicago, IL

    About this Role As Customer Sales Representative, you will be focused on supporting the existing customer sales team, while also driving incremental business by expanding the Deploy client base. In this role, you will be responsible for generating lead lists, vetting new leads, and driving new business by executing sales efforts to meet or exceed predetermined sales targets. As Customer Sales Representative, you will make a positive impact by developing your book of business while identifying ways to add value to our existing client base and supporting those around you. . This position requires baseline knowledge of transportation market trends and relationship building. This role will require cross-functional engagement with various internal departments (carrier sales, operations, and management team) as well as external customer facing responsibilities. Additionally, this role will require a high volume of phone calls and e-mails daily. About the Team Customer Sales is a key department within the organization focused on developing new relationships and driving top-line revenue and profitability. We believe that servicing our customers is the lifeblood of our company and what differentiates us from the competition. We are currently looking for candidates who share our vision and passion for success through hard work and results. We value each member of the team and prioritize building and cultivating a fun yet results driven company culture. Ideal Candidate - Skills and Qualifications Bachelor's/4-year Degree (strongly preferred) 1-3 years of sales experience. Sales experience in logistics (preferred) Professional, prompt, and polished written and verbal communication skills Proficiency in negotiation and problem solving Strong interpersonal and relationship building skills Ability to identify and resolve problems independently and with sound judgement Ability to consistently demonstrate accuracy, thoroughness, and dependability in a fast-paced environment Persistent work ethic and self-motivation Ability to thrive in a start-up environment Ability to achieve goals independently and in a team environment Bilingual in English and Spanish (preferred) What we have to offer Competitive base salary and commission structure plus an aggressive bonus plan Full health benefits and 401k matching Energetic, fun, and friendly work environment Limitless growth potential Casual dress code Open door policy- strong engagement and connectivity with company leadership About Deploy Solutions Group Deploy Solutions was formed in the heart of Chicago by industry experts and market specialists with one goal in mind; to create an improved customer experience through high touch service. Specialized in hauling fresh produce, Deploy Solutions Group has developed detailed processes and proprietary tools to ensure an elevated customer experience and on-time deliveries. We offer the opportunity to expand your skill set by learning under industry experts while helping to build and develop a fast-growing start-up. We are on the hunt for individuals who are highly organized, quick learners, strong leaders, and seamless multi-taskers. Don't just take any job, build your professional career right here at Deploy Solutions Group. Deploy Solutions Group is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other basis prohibited by applicable law.
    $36k-49k yearly est. 29d ago
  • Customer Sales Representative Logistics

    Logitalent

    Guest Service Representative Job In Chicago, IL

    Looking for carrier or customer sales reps with 1 or more years of experience who are looking to join an up and coming customer sales team in the 3PL space.
    $32k-45k yearly est. 28d ago
  • Logistics Representative

    Lasalle Network 3.9company rating

    Guest Service Representative Job In Itasca, IL

    Are you an organized and detail-oriented professional with a passion for logistics? We are seeking a dedicated Logistics Representative to join our team! This role is a great opportunity, and the team is eager to find a dedicated candidate. This position is 100% onsite. Logistic Representative Responsibilities: Coordinate freight transportation Manage warehousing & distribution processes Monitor shipments & ensure timely deliveries Maintain relationships with carriers and clients Utilize real-time tracking & reporting tools Ensuring data integrity by collaborating with EDI and vendors. Managing off-hire container returns and handling misuse containers. Assisting with street turns, sale of damaged containers, and supporting the MNR process. Provide exceptional customer service & problem-solving Logistic Representative Requirements: Experience in logistics, transportation, or supply chain management Experience in Ocean Carrier Strong communication & organizational skills Ability to multitask and work in a fast-paced environment Proficiency in logistics software & tracking systems Proficiency in Excel Team-oriented with a proactive approach If you are interested in this opportunity and meet the qualifications, please apply today! Thank you, Jessica McCourt Senior Project Manager LaSalle Network LaSalle Network is an Equal Opportunity Employer m/f/d/v. LaSalle Network is the leading provider of direct hire and temporary staffing services. For over two decades, LaSalle has helped organizations hire faster and connect top talent with opportunities, from entry-level positions to the C-suite. With units specializing in Accounting and Finance, Administrative, Marketing, Technology, Supply chain, Healthcare Revenue Cycle, Call Center, Human Resources and Executive Search. LaSalle offers staffing and recruiting solutions to companies of all sizes and across all industries. LaSalle Network is the premier staffing and recruiting firm, earning over 100 culture, revenue and industry-based awards from major publications and having its company experts regularly contribute insights on retention strategies, hiring trends and hiring challenges, and more to national news outlets. LaSalle Network offers temporary Field Employees benefit plans including medical, dental and vision coverage. Family Medical Leave, Worker's compensation, Paid Leave and Sick Leave are also provided. View a full list of our benefits here: ********************************************************************************************************
    $29k-34k yearly est. 8d ago
  • Customer Service Representative

    Insight Global

    Guest Service Representative Job In Hoffman Estates, IL

    Part Sales Representative Must Haves: 3+ years of experience with high volume customer service emails background working with purchase orders (PO's) Completed Associates or Bachelors degree Automotive, factory automation, or manufacturing industry Well-spoken, professional, and strong with customer service interaction Responsibilities: A leading supplier of automation for manufacturing is looking for a Customer Service Representative to work within the Spare Parts group. The customer service representative in this position will be fielding calls and emails along with processing quotes and order or doing data entry in the company's internal ERP system.
    $29k-38k yearly est. 5d ago
  • Client Engagement Representative

    Be Marketable

    Guest Service Representative Job In Chicago, IL

    Be Marketable is a local marketing firm focused on executing promotional events for a wide range of clients daily. Our team of motivated & driven professionals works together in a fast-paced environment to create the most successful marketing campaigns our clients have experienced to date. The key to our success has been our top-notch Client Engagement team working on the ground floor of our client's campaigns. As a result, we have a high demand from our clients to expand rapidly this year. Currently, we need 3-5 Entry Level Client Engagement Representatives to assist us in our expansion efforts. We are looking for outgoing, energetic entry-level professionals looking to expand their knowledge and skillsets in the Sales and Marketing Management field. Key Responsibilities: Facilitate all customer activity through strong relationship-building, product knowledge, planning, and execution Develop learning plans per the needs of the customer Engage with customers to ensure our client's brand name is effectively reaching the local market Generate new sales for our client Education & Qualifications: Bachelor's Degree and/or 2-4 years of customer success or account management experience - not required Experience working directly with customers Excellent written and verbal communication skills High energy, self-motivated, driven, and dynamic personality Confident, with strong interpersonal skills, and a true team player OTE of $40-70K yearly based on performance incentives We are an equal opportunity employer. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, genetics, disability, age, or any other protected status. We are committed to fostering a diverse and inclusive workplace where all individuals are valued and respected.
    $40k-60k yearly est. 8d ago
  • Client Service Representative

    Giesecke+Devrient 4.7company rating

    Guest Service Representative Job In Bolingbrook, IL

    G+D seeks an experienced client service representative with manufacturing expertise in Bolingbrook, Illinois. The role requires representing the company professionally with internal customers, promoting inclusiveness, cooperation, integrity, accountability, and performance. Hours are Monday to Friday, 8:00 am to 4:30 pm. DUTIES & ESSENTIAL JOB FUNCTIONS Respond in a professional and enthusiastic manner to all internal customer inquiries regarding product information, pricing, availability, delivery dates, shipping, product returns, credits, and general administrative issues. Utilize resourcefulness and critical thinking skills to research and resolve changes and discrepancies. Follow up with internal customers on all outstanding issues within expected timelines. Process incoming sales orders including order confirmation or follow-up when additional information is needed. Follow departmental procedures and protocols for interpreting client needs by transforming client requests into company production orders. Ensure timely responses to issues from the quality department and provide appropriate resolutions communications. Enter information into corporate data system using automated tools for accurate and efficient processing. Process internal orders for testing, R&D, or sample production. Collaborate with internal teams and departments to transform client requests into company production orders, using departmental procedures and system tools. Work with internal departments including Sales professionals, Accounting, Operations, and Production teams to ensure that corporate and business protocols are executed. Attend daily meetings with coordinating departments as instructed, providing client, order, or another department input. Follow written Standard Operating Procedures (SOP's), documented training guidelines, or workflows during daily business functions and processes. Review system entries to meet quality input standards with attention to detail. Self-review work product against written SOPs. Track progress of client orders within the plant and communicate with account teams regarding any production questions, changes, or delays. Submit changes to Prepress or Production Department if client requests changes to their ordered product (proofs) during the order or fulfillment process. Enter data from packing slips or other lists into corporate data system when requested. Print reports from corporate data system and distribute per department procedures and protocols. File business documents per department procedures, protocols, and/or general business practices. Provide general office assistance for paper handling, online documentation storage, scanning, labeling, and/or management assistance. Participate in client conference calls and prepare client report updates, as requested. Coordinate or request shipping services from the Shipping Department. Provide follow-up to gain tracking information for client records and/or billing. Act as back-up support to the client services team. Interface with clients on their visits to the facility (e.g., press checks, tours, etc.) Coordinate client visits with security. Perform related job duties as assigned and required. REQUIRED QUALIFICATIONS High School diploma required; college coursework preferred. Client service and office support experience in a manufacturing environment. MS-Office experience including Outlook, Word and Excel. MS-Windows experience including file navigation, document handling, and network printing. Experienced use of equipment such as copier, scanner, and printer Strong attendance record or ability to work consistent schedule with prescribed breaks. Strong communication skills including writing (email), phone and in-person. Proactive approach to problem-solving and meeting client expectations. Dedication to responding to internal and external client inquiries resulting in strong response rates, while demonstrating courtesy and helpfulness. Excellent time management, prioritization, and organizational skills. Ability to work with minimal amount of supervision. PREFERRED QUALIFICATIONS Associate's or Bachelor's degree Experience in the printing industry highly preferred Manufacturing and/or printing industry experience Experience using an order entry system to enter client orders The pay range for this position is $18.00 - $22.00 per hour and is eligible for an annual bonus. Benefits offered to eligible employees include, medical (PPO and HDHP with HSA), dental, vision, paid time off, paid holidays, 401K w/ employer match, short/long term disability, life insurance, healthcare and dependent care flexible spending, EAP, commuter benefits, education assistance, pet insurance, legal, and more. #LI-Onsite A look behind the scenes Job offer Job Details Job Title Client Service Representative Business Sector Giesecke+Devrient ePayments America, Inc. 45925 Horseshoe Dr Sterling VA 20166 Requisition ID 25212 Location Bolingbrook, IL, US Career level Experienced and Graduates Job Type Fulltime Giesecke+Devrient ePayments America, Inc. endeavors to make ************************************* accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact Human Resources at ************* or ***************. Giesecke+Devrient ePayments America, Inc. is an Equal Opportunity Employer - M/F/Veteran/Disability/Sexual Orientation/Gender Identity Job Type: Full-time Pay: $18.00 - $22.00 per hour Schedule: * Monday to Friday Work Location: In person
    $18-22 hourly 32d ago
  • Service Advisor

    Private Vista LLC 4.3company rating

    Guest Service Representative Job In Chicago, IL

    Job Title: Service Advisor About Us: Join our growing financial planning practice, where we are dedicated to providing high-quality service and personalized financial solutions to our clients. We are seeking a passionate and experienced Service Advisor to join our team and help us continue to grow and excel. Key Responsibilities: Client Management: Oversee a fully loaded client responsibility list, ensuring regular touch points and reviews for comprehensive financial planning and investment management. Technical Skills: Analyze data, design financial plans, and present them effectively to a certain level client base. Stay current with tax laws and serve as a resource for the team. Participate in best practice events to enhance your knowledge and skills. Business Development: Develop referrals from your existing clients to expand our client base. Client Segmentation: Manage a book of clients, providing tailored financial advice and solutions. Qualifications: Proven experience in financial planning and investment management. Strong analytical and presentation skills. Up-to-date knowledge of tax laws and financial regulations. Ability to develop and maintain client relationships. Minimum of 7 years of industry experience Must hold a Certified Financial Planner (CFP) certification Intangibles: Passion for the financial planning business and a genuine interest in helping clients achieve their goals. High ethical standards and integrity in all business dealings. Commitment to excellence and continuous improvement. Entrepreneurial spirit, demonstrated through personal investment in your professional growth and the future of the practice. Why Join Us: Collaborative and supportive work environment. Competitive compensation and benefits package. If you are a dedicated and driven financial professional looking to make a significant impact, we would love to hear from you. Apply today to join our team and help us shape the future of financial planning. How to Apply: Please send your resume and a cover letter to Maria Cutrone at ***************************. An Equal Opportunity Employer: Hightower is an equal opportunity employer and does not discriminate based upon race, color, religion, sex, sexual orientation, pregnancy, marital status, national origin, citizenship, veteran status, ancestry, age (over 40), physical or mental disability, medical condition (cancer-related), gender identity or expression, genetic information including sickle cell or hemoglobin C trait, or any other consideration made unlawful by applicable federal, state, or local law. You are a U.S. citizen, U.S. permanent resident or possess other unrestricted U.S. work authorization and will not require sponsorship for U.S. work authorization now or anytime in the future.
    $38k-49k yearly est. 30d ago
  • Client Care Supervisor

    Help at Home

    Guest Service Representative Job In Chicago, IL

    Help at Home is hiring a Care Supervisor! We offer weekly pay between $18.50 - $22.00 per hour and a generous incentive program - up to $10,000 in bonuses per year! Help at Home, LLC is the nation's leading provider of high-quality care and support solutions. Our goal is to enable the highest level of personal independence and meaningful lives for our clients. Help at Home is committed to delivering a gold standard in care through our attentive and well-trained staff who support our clients comfortably and safely within their homes and communities. Job Summary: We are currently seeking an experienced Care Supervisor to oversee and ensure the successful implementation of all provided services for our clients within their assigned areas. The employee will be responsible for ensuring that client care plans meet client needs and that caregivers provide an exemplary level of care that meets the vision, mission and values of our organization. Responsibilities: Maintains assigned clients' files, employee files, and all related paperwork Provides direct training to field staff on client Care Plans Monitors the performance assigned to field staff who provide and support patients with personal care to ensure quality service Proactively communicates schedules and changes with clients, field staff, referral sources, team leads, managers, and the branch manager Prepares and submits routine department reports, as required Records and maintains accurate documentation of the clients condition and overall service Conducts and keeps a record of client satisfaction surveys, client in-home visits, employee evaluations, and employee in-service training Appropriately handles client complaints and problems; documents and reports any significant issues further attention or resolution, as required Ensure compliance with local, state, and federal laws as well as with company policies and procedures Performs other job-related duties as assigned Qualifications/Educational Requirements Bachelor's degree preferred, but not required. 2 years of management/supervisory experience is preferred, but not required At least 18 years of age required High school diploma or equivalent required Ability to work in a fast-paced environment and professional written and verbal communication skills Benefits: Our team is the foundation of our work. We offer: Weekly pay between $18.50 and $22.00 per hour (based on experience) Direct deposit or cash card offered Healthcare, dental, and vision insurance Paid time off 401k Ongoing, in-depth training opportunities Meaningful work with clients who need your help Career growth and experience with an industry leader with 40+years of history in a high-demand field Office hours 8:00a.m.-5:00p.m.
    $18.5-22 hourly 12d ago
  • Customer Service Representative

    MDC Interior Solutions 3.9company rating

    Guest Service Representative Job In Glendale Heights, IL

    Customer Care Representative MDC Interior Solutions is a leading wallcovering and design solutions company headquartered in Glendale Heights, IL. It is one of the largest sources for commercial products and finishes in our industry. Today, a proven leader in commercial design, the company provides a broad array of products that have contributed to the company's success over the last 50 years. MDC's portfolio includes Type II wallcoverings, a digital graphics studio, robust acoustical offerings, hand-crafted and specialty wall designs, and dry-erase coatings to name a few. Known for its ability to produce solutions that meet customers' needs, MDC has earned a reputation for innovative products, value and service. The company's product portfolio and knowledgeable sales team position MDC as the “Single Source, Total Solution” within the commercial design industry. MDC has more than 65 outside sales representatives, as well as additional sales support, reporting to four regional offices. The company's sales efforts extend further through a worldwide distribution network. A staff of approximately 70 associates are in MDC's corporate headquarters. About the position: A Customer Service Representative will work in a high-volume call center, Full Time, M-F. The department runs from 7:30 AM to 5:30 PM. You will have a shift assigned; however, the candidate should be available to cover other shifts as needed. Salary is based on experience. Full benefits are extended to all employees. Summary: Answers phones, emails and faxes in a fast-paced environment. Responds to customer inquiries related to order status, pricing, inventory availability, sampling, shipping, freight estimates, deliveries, and backorders. Projects a professional company image through telephone interaction. Essential Duties and Responsibilities include the following. Other duties may be assigned. • Call center - Answers telephones and responds to customer requests by entering orders, pricing or sampling or inventory information • Provides pricing and delivery information, also processes incoming orders via email & fax • Provides customer and sales reps with product and service information and support. • Web chat for technical questions, general information, quotes and sample requests. • When required up sells product and/or accessories • Stock checks on vendor web portals. • Accurate and timely follow through on pending issues not immediately resolved. • Research shipment inquires, billing, payments, and order tracking. • Serves as liaison between the customer, various departments and sales team in the field. Competency: To perform the job successfully, an individual should demonstrate the following competencies: Organized, prioritize, self -motivated, quick learning ability, common sense, typing skills of 30 WPM, reading, writing and math skills. Efficient, friendly, and courteous demeanor. Problem Solving - Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics. Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs for service and assistance; fulfills commitments. Interpersonal - Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things. Oral Communication - Speaks clearly and persuasively in positive or negative situations; listens and gets clarification; Responds well to questions. Teamwork - Balances team and individual responsibilities; Contributes to building a positive team spirit; Treats customers and co-workers with respect, inspires trust, integrity and good work ethics. Written Communication - Writes clearly and informatively; edits work for spelling and grammar; able to read and interpret written information such as safety rules, operating, installation or procedure manuals. Organizational & Adaptability - Follows policies and procedures. Adapts to changes in the work environment; Manages competing demands and takes responsibility for own actions; Uses time efficiently and can change approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events. Attendance/Punctuality - Is consistently at work and on time; Ensures work responsibilities are covered when absent. Judgment - Displays willingness to make decisions; Exhibits sound and accurate judgment; Supports and explains reasoning for decisions; Includes appropriate people in decision-making process; Makes timely decisions. Quality & Quantity - Meets productivity standards; Completes correct work in timely manner; Strives to increase productivity; Works quickly. Qualifications: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Education/Experience: Associate degree (A.A.) or equivalent from two-year College or technical school; or two plus years of customer care / call center related experience. Math Ability Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals. Reasoning Ability: Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations. Computer Skills: To perform this job successfully, an individual should have knowledge of Microsoft Office suite software and ability to learn company's systems. Work Environment: The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The noise level in the work environment is usually moderate. Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The employee may occasionally lift and /or move up to 10 pounds. While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel; reach with hands and arms and talk or hear. The employee is occasionally required to stand and walk. Want more information about MCD? Check us out at *************** EOE/M/F / Vet/ Disabled
    $30k-38k yearly est. 17d ago
  • Associate Customer Service Representative

    Dot Foods 4.4company rating

    Guest Service Representative Job In Sterling, IL

    Department: Customer Service & Development Reports To: Training Coordinator Wage Range: $16.80 - $25.20, plus bonus opportunity As an Associate Customer Service Representative, you will embark in a 12- week training program, including formal classroom and job shadowing. After successful completion of the Customer Service training program, you would be responsible for covering a variety of territories in the absence of the Customer Service Rep. This position is a path to a traditional Customer Service territory, when a vacancy becomes available, typically within 6-12 months of hire. WHAT YOU'LL DO • Manage customer questions and requests by providing appropriate solutions, ensuring timely and accurate response and resolution. • Act as the liaison between the customer and multiple internal departments, including Replenishment, Pricing, Accounts Receivable, and Transportation • Process customer orders to ensure internal order deadlines are completed on time • Go above and beyond to meet customer needs, including appropriate use of empathy • Work closely with a team to include, outside sales, regional teammates, and internal customers. • Applies lean thinking and tools to identify and eliminate waste in all areas of the position. YOU MUST HAVE • High School Diploma • Excellent verbal and written communication skills • Proficient in Microsoft programs such as Office, Word, and Excel • Ability to process a high volume of request (email/phone) at a fast, accurate pace. YOU MAY ALSO HAVE • Bachelor's Degree • Two years in a professional, Customer Service environment • Appetite and proven ability to build customer relationships • Ability to effectively manage multiple tasks simultaneously ROLE SPECIFICS • Full-time: Monday - Friday • Travel - Occasional overnight travel for outside trainings and meetings. Must have ability to travel independently as needed, without restriction by all modes of transportation, including car, plane, or train. WHO WE ARE Dot Foods makes products more accessible and affordable to the food industry. We streamline the supply chain and build valuable partnerships with distributors, suppliers, and operators. Our company was created on a foundation of respect and dependability. People who are open to input, ask questions, embrace diversity, and seek innovative solutions thrive here. WHAT DOT CAN OFFER YOU As a family-owned and - operated company since 1960, Dot Foods has created a strong family culture. We make everyone feel included and respected. In addition to an inclusive working environment, we will provide you with: • Significant advancement opportunities • Potential to work from home after 1 year Safety: This position assumes responsibility for the workplace safety of self and co-workers, and for the safety conditions of the work locations, exercise and promotes safe behaviors and show unyielding support of programs, rules and policies regarding safety. EOE/AA Employer: Dot believes all persons are entitled to equal employment opportunities. Dot will not discriminate against its employees or applicants for employment because of sex, race, color, religion, national origin, age, sexual orientation, disability, or veteran status or other basic classes protected by applicable federal or state law provided they are qualified for employment or for existing positions.
    $16.8-25.2 hourly 54d ago
  • Customer Service Representative, Associate

    Byram Healthcare Centers 4.6company rating

    Guest Service Representative Job In Springfield, IL

    At Owens & Minor, we are a critical part of the healthcare process. As a Fortune 500 company with 350+ facilities across the US and 22,000 teammates in over 90 countries, we provide integrated technologies, products and services across the full continuum of care. Customers-and their patients-are at the heart of what we do. Our mission is to empower our customers to advance healthcare, and our success starts with our teammates. Owens & Minor teammate benefits include: Medical, dental, and vision insurance, available on first working day 401(k), eligibility after one year of service Employee stock purchase plan Tuition reimbursement POSITION SUMMARY The representative provides a positive customer service experience that meets the needs of our patients by educating them on products and services, listening to concerns, addressing issues, and placing supply orders in a high-volume inbound order environment. RESPONSIBILITIES Review and Process orders via fax and electronic platforms Make outbound calls to patients and referrals as needed Utilize tools and resources to assist in order entry Use full product knowledge of Byram therapies to service patients Communicate effectively with patients, teammates healthcare professionals and sales team. Consistently meet required Key Performance Indicators (KPI's) Perform other duties as required Position is located in the Clearwater, FL office Pay Range: $20.00-$22.00 Hourly EDUCATION AND EXPERIENCE • High School Diploma or equivalent required • 1-2 years of customer service experience required • Call center experience preferred KNOWLEDGE, SKILLS AND ABILIITES • Excellent written and verbal communication skills • Proficient with MS Office and the ability to navigate multiple platforms • Ability to learn Byram products and therapies • Strong customer service skills with the ability to resolve patient concerns • Demonstrate soft skills to enhance patient experience If you feel this opportunity could be the next step in your career, we encourage you to apply. This position will accept applications on an ongoing basis. Owens & Minor is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, national origin, sex, sexual orientation, genetic information, religion, disability, age, status as a veteran, or any other status prohibited by applicable national, federal, state or local law.
    $20-22 hourly 7d ago
  • Bilingual Premium Guest Services Representative Part Time - Japanese Speaker Required

    American Airlines 4.5company rating

    Guest Service Representative Job In Chicago, IL

    American Airlines is seeking Bilingual Part Time Premium Guest Services Representative - Japanese Speaker Required at the Chicago O'hare International Airport The terms and conditions of this position are covered by the CWA-IBT Collective Bargaining Agreement. If you are a member of CWA-IBT union workgroup, you must submit a transfer request and not apply to this job posting. Please go to *********************** and submit a transfer request. This job will continue to be posted until at least 03-12-25. If interested please apply to this date. Job Description Intro Are you ready to explore a world of possibilities, both at work and during your time off? Join our American Airlines family, and you'll travel the world, grow your expertise and become the best version of you. As you embark on a new journey, you'll tackle challenges with flexibility and grace, learning new skills and advancing your career while having the time of your life. Feel free to enrich both your personal and work life and hop on board! Why you'll love this job The Premium Customer Services Representative is an ambassador of American Airlines, providing superior hospitality, excellent customer service, extensive ticketing and problem resolution for our most valuable customers in all areas covered by the Premium Customer Services organization. Premium Customer Services Representatives provide enhanced, extraordinary services in a positive, enthusiastic, courteous and friendly manner to all customers and guests. Starting pay is $19.07 per hour. What you'll do These are the essential functions of the job This list is intended to reflect the current job but there may be additional essential functions (and non-essential job functions) that are not referenced. Management will modify the job or require other tasks be performed when operationally necessary, observing, of course, any legal obligations including any collective bargaining obligations. * Provide premium customer service to all customers * Register customers and verify their access to club(s) and/or lounge(s) * Greet customers by completing all guest experience items (e.g., greet customers using their name when possible, ensure name tag is visible, provide WIFI password, ask how you can assist) * Book and confirm flight reservations (e.g., using the semi-automated business review environment [SABRE], Qantas Intelligent Keypad [QIK]) All * Check premium customers in for their flights (e.g., flight changes, rebooking, passport verification swipe) * Monitor flights to identify boarding times, delays, or disruptions to best accommodate customer needs * Issue customer tickets (e.g., day of departure, reissues, future tickets) * Cancel passenger reservations, as requested * Place customers on priority lists (e.g., upgrades, standby) * Provide timely resolution of customers' travel issues * Contact the next level of customer service support (i.e., premium services CSCs or CSMs) to address unresolved customer issues, as needed * Document customer issues in the passenger name record (PNR) * Perform club enrollment or sales activities (e.g., Admiral's Club, credit card memberships) * Coordinate all services provided to elite status customers (e.g., Concierge Key program and Five Star service) * Assist elite status customers (e.g., Concierge Key, Five Star Members) as they move throughout terminals * Assist customers with their baggage, as needed * Monitor or maintain the appearance of the lounges or clubs (e.g., via conduct of walk-throughs) * Communicate with business partners to ensure food and beverages are provided to club and/or lounge customers at all times * Oversee the activities of business partners providing services (e.g., catering, sanitation) to the club(s) and/or lounge(s) * Assist customers with technology provided in the club(s) and/or lounge(s) * Reserve conference rooms (e.g., 1 hour) for same-day travel requests * Coordinate services for any meetings occurring in conference rooms (e.g., food for the meetings) * Complete open or close procedures for club(s) and/or lounge(s) * Address escalated customer issues or concerns * Conduct liquor inventory audit with beverage business partner (at some airports) * Monitor KeyStar system to arrange appropriate services for customers (e.g., government officials, OneWorld, Concierge Key, FiveStar) (at some airports) * Report to position on time, as scheduled, and at your assigned station or location, including mandatory overtime requirements, varying shifts, weekends, and holidays * Complete job-relevant trainings * Adhere to company policies, procedures, and performance standards * Wear uniforms as required by company policy * Adhere to government regulations (e.g., DOT, FAA, TSA) * Use multiple internal resources/systems, including during customer interactions * Reasonable accommodations may be made for qualifying individuals with disabilities. All you'll need for success Minimum Qualifications- Education & Prior Job Experience * High school diploma or GED * Must be able to read, write, fluently speak and understand the English language * Bilingual language skills required in some locations * Must fulfill FAA criminal background checks to qualify for unescorted access privileges to airport security identification display areas (SIDA), if applicable * Must be able to secure appropriate airport authority and/or US Customs security badges, if applicable * Actively demonstrate extraordinary customer service and customer engagement in an environment of hospitality * Ability to work under pressure, handle a multitude of projects concurrently while paying close attention to detail and customer service * Excellent salesmanship skills/interpersonal skills with ability to interact effectively with all levels of management and public contact * Service-oriented and self-motivated with a high level of professionalism * Able to attend training classes in Dallas/Fort Worth, Texas * Prior customer hospitality experience strongly preferred * Maintain a well-groomed and professional appearance * Excellent communication skills * Prior travel industry experience preferred * PC experience preferred * Strong organizational and administrative skills required * Ability to work irregular and/or extended hours, including weekends and holidays * Must report to work on a regular and timely basis What you'll get Feel free to take advantage of all that American Airlines has to offer: * Travel Perks: Ready to explore the world? You, your family and your friends can reach 365 destinations on more than 6,800 daily flights across our global network. * Health Benefits: On day one, you'll have access to your health, dental, prescription and vision benefits to help you stay well. And that's just the start, we also offer virtual doctor visits, flexible spending accounts and more. * Wellness Programs: We want you to be the best version of yourself - that's why our wellness programs provide you with all the right tools, resources and support you need. * 401(k) Program: Available upon hire and, depending on the workgroup, employer contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance and discounts on hotels, cars, cruises and more Feel free to be yourself at American From the team members we hire to the customers we serve, inclusion and diversity are the foundation of the dynamic workforce at American Airlines. Our 20+ Employee Business Resource Groups are focused on connecting our team members to our customers, suppliers, communities and shareholders, helping team members reach their full potential and creating an inclusive work environment to meet and exceed the needs of our diverse world. Are you ready to feel a tremendous sense of pride and satisfaction as you do your part to keep the largest airline in the world running smoothly as we care for people on life's journey? Feel free to be yourself at American. * Travel to the interview and any subsequent relocation expenses are the responsibilty of the candidate
    $19.1 hourly 22d ago
  • Guest Services Agent - Full Time

    Q Center 4.2company rating

    Guest Service Representative Job In Saint Charles, IL

    Q Center is looking for a Full Time Guest Services Agent to join our team! Job Summary The Guest Service Agent is responsible for providing attentive, courteous and efficient service to all guests during check-in, throughout their stay and at checkout. This position will work with other service teams to maintain a customer-focused environment that allows our guests to have the most positive experience at Q Center. The schedule for this position varies, and will include days, afternoons, and evenings throughout the week and weekend. Starting rate for this position is $18.00/hour. Benefits Paid time off 401(K) with employer match Holiday Pay Medical, Dental and Vision Insurance with Wellness Credits Employee Assistance Program Basic Life, AD&D Disability Benefits Employee Meals Education & Experience High School diploma or equivalent and/or experience in a related field required. Proficient in Microsoft Office applications to include Word, Excel and Power Point required. Experience using Multi-Functional Printer preferred. Customer service experience required. Strong communication skills both written and verbal. Physical Requirements Flexible and long hours sometimes required. Light work - Exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Ability to stand during entire shift. Fundamental Requirements Employees must, at all times, be attentive, friendly, helpful, and courteous to all guests and fellow employees. Greet and welcome all guests approaching the Front Desk in accordance with Q Center standards. Understand proper operation of the Call Center operation and ensure that all standards are met. Answer guest inquiries about services, facilities and hours of operation in a timely manner. Ensure following of correct process of package delivery, mail and messages to guest rooms as well as meeting rooms. Perform and complete Front Desk assigned duties; cross train in other areas of the front office as needed. Answer inquiries from guests regarding restaurants, transportation, entertainment, etc. Follow all cash handling and credit policies; collect payment and make changes for guests. Be aware of all rates, packages and special activities as listed in specific document of each category. Be familiar with all in-house groups; most notably VIP guests and their needs. Be aware of closed out and restricted dates. Obtain all necessary information when creating a room reservation by understanding the guidelines given for each specific scenario. Be familiar with hospitality terminology. Have knowledge of emergency procedures and assist as needed. Handle check-ins and checkouts in a friendly, efficient and courteous manner. Use proper two-way radio etiquette at all times when communicating with other employees. Fully comprehend and be able to operate all relevant aspects of the Front Desk computer system. Balance and prepare individual paperwork for closing of shift according to Q Center standards. Maintain a clean work area. Assist guests with safe deposit boxes. Ensure overall guest satisfaction and safety is achieved. The Q Center: Q Center is more than a conference center - it's an experience! With 40 years of experience in meeting planning and special event production, Q Center has become an industry leader with boundless versatility and exceptional levels of service. As the largest full-service conference facilities in the Midwest, our vast 150,000+ square-feet of IACC-certified meeting and event spaces regularly host a variety of occasions, from large-scale Fortune 500 company meetings to small business training and special events, like fundraisers and galas. One thing is for sure - food and fun are abundant at Q Center for all to enjoy. From our 95 acres of recreational fun to exploring local sites and indulging in gourmet cuisine, we aim to make every guest experience beyond expectations. Q Center isn't just for business meetings and conferences - our multi-talented team and event space makes us one of the Midwest's premier special event venues! We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status or any other characteristic protected by law. EEO is the Law Supplement Notice Pay Transparency If you require a reasonable accommodation to complete an application, please email your request to ******************* and provide the job title to which you are applying.
    $18 hourly Easy Apply 5d ago

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Top 10 Guest Service Representative companies in IL

  1. Thorntons

  2. Nothing Bundt Cakes

  3. Extended Stay America

  4. Tricoci University of Beauty Culture

  5. BigEasy.com

  6. Raymond Management Company Inc

  7. Hawkeye Hotels

  8. Marriott International

  9. American Airlines

  10. Janko Hospitality

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