Guest Service Representative Jobs in Allendale, MI

The Customer Service Specialist develops and maintains customer relationships and delivers the highest quality customer service through inbound and outbound customer calls. They will report to the Customer Service Lead. This position also manages incoming customer calls, elevates unresolved customer issues to designated departments, providing B2B & AR support as needed. The individual must exhibit the following core TireHub commitments: · Approachable - If a company could smile, we would. Instead we rely on our people to show it. We care about each other and our customers because we know business only gets done right when people respect each other and value relationships. · Adventurous - What TireHub is set up to do is intentionally outrageous. So, we readily embrace challenges with the courage to introduce new ideas and the ambition to build something unique. · Relentless - We tackle our work with energy. We deliver on our commitments with enthusiasm. And we don't give up until we get to the end. · Speedy - Speed is the currency in the tire industry. When we commit to a job, we get the job done - and we do it fast. Role Specifics: § Manage incoming customer calls and all aspects of inbound order management § Completes outbound phone calls/campaigns as assigned § Elevate unresolved customer issues to designated departments § Own follow up to customers related to inbound calls and customer requests/issues § Drive customer adoption to self-service tools through helpful communication and support § Drive communication between Sales and Operations related to customer service § Provide B2B and AR support as needed § Completes outbound phone calls/campaigns as assigned § Complete other tasks assigned by the Customer Service Lead Performs additional responsibilities as requested* Competencies: § Customer Focus: Building strong customer relationships and delivering customer-centric solutions § Resourcefulness: Securing and deploying resources effectively and efficiently § Drives Results: Consistently achieving results, even under tough circumstances § Collaborates: Building partnerships and working collaboratively with others to meet shared objectives Experience: 2 years minimum previous sales or customer-facing experience preferred Demonstrated success with over-the-phone communication Product & Industry sales knowledge preferred Knowledge, Skills, and Abilities: § Excellent written, interpersonal, and verbal communication skills § Demonstrated problem solving & critical thinking skills with the ability to deliver results to the appropriate quality and time metrics § Microsoft Office experience This position is based out of TireHub's location at 6748 Patterson Ave SE, Caledonia, MI 49316, USA?

The Guest Services Representative ("GSR") position must demonstrate and promote a strong commitment to providing the best possible experience for our guests. This position is responsible for assisting guests, answering phones, checking guests in and out, and collecting payment in accordance with company guidelines and procedures. The GSR also is responsible for completing all necessary front office daily paperwork and ensuring that company safety and security procedures, guidelines and standards are followed for all associates and guests. Watch A Day in the Life video for Guest Services Representative ************************************************** MAJOR / KEY JOB DUTIES * Demonstrates and promotes a 100% commitment to providing the best possible experience for our guests. * Assists and responds to guest requests with diligent follow-through. * Job functions include empowerment to resolve guest issues through the Make it Right process. The GSR must embrace ESA's service culture and treat all guests and associates with the utmost of respect and kindness. * Must be able to process reservations, registration, payment, and departures in accordance with company guidelines and procedures. * Handle collection efforts of all in-house balances. The GSR is responsible for maintaining all cash, credit card and city ledger accounts at the property. * Setup, maintain, and takedown of breakfast display in timely manner. * Maintaining an organized and clean work area behind the front desk, in the lobby, and in guest common areas in compliance with company standards. * Selling the value of ESA to all inquiries (via telephone and in person) and striving to convert them into reservations and occupied rooms in compliance with company standards. * Collecting relevant guest information in accordance with guidelines, probing for potential sales leads, and identifying sales opportunities. * Periodic tours of the property to ensure the property is meeting brand standards. * Assists and provides reasonable accommodation in response to guest requests whenever possible and practical * Compliance with all company policies and procedures, including but not limited to adhering to key control policy, the prompt reporting of all safety and security issues directly to the manager or to the appropriate authorities. OTHER DUTIES * Responsible for maintaining overall hotel cleanliness, including assisting with cleaning and upkeep of various areas of the hotel, including but not limited to the front desk, associate breakroom, guest laundry, fitness room, vending areas, stairwells and common areas. * Engage in cross training in housekeeping and laundry areas to provide assistance as needed. * Other tasks as assigned by the management team. . BENEFITS * Weekly Pay! * Competitive Wages * Great working environment * Employee Recognition Programs * Vision Insurance * 401(k) Savings Plan * Employee Assistance Program (EAP) * Employee Perks Program offering discounts to major companies Compensation Pay Ranges Pay range information for the position you are applying for is below. Disclaimer: Compensation may vary based on role, level, experience, length of time in a position, and location. Candidates are not guaranteed to be at the high or low end of the compensation ranges presented. The Company complies with applicable federal, state, and local minimum wage requirements. For Colorado, Washington, California, Applicants Only: Guest Services Rep Part Time - $13.50 - $22.73 Hourly For New York City (Whitestone) Applicants Only: Guest Services Rep Part Time - $32.88 Hourly

Join the Inn Crowd to be a part of our award-winning family! Our team is dedicated to helping each other succeed and achieve our goals! Guest Service Representative: * Starting wage is $15/hour - based on experience * 1ST SHIFT available. Looking for Weekend Availability * PART-TIME * Can be used as a paid internship As a Guest Service Representative you would be responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns Core Values and Marriott standards, as well as going above and beyond to ensure that guests are 100% satisfied. Employee Benefits: * Employee and Friends & Family hotel and restaurant discounts * Earned Paid Time Off for ALL Team Members * Insurance (health, vision, dental, life) for full time Team Members * Flexible schedules * Holiday Pay * 8 hours of paid volunteer time per year * Advancement opportunities * Monetary recognition program * Monetary referral program * 100% paid maternity/paternity or adoption leave for those who qualify for FMLA * Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations) Essential Functions: * Report to work in uniform presented professionally, neat, and clean * Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued * Anticipate and meet the needs and expectations of our guests, then go one step further * Sell the property according to the Suburban Inns sale standards * Collect leads and prospect new business, communicate the information with the Sales Department. * Prospect new business, communicate the information to the Sales Department * Gather the appropriate data from each guest, from address information to credit cards and signatures * Clearly state all necessary policies and hotel information to each guest * Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations * Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift. * Maintain a neat and clean workspace at the front desk and adjacent areas * Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, room service trays, etc. must be picked up. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager * Check the pool area as many times as needed throughout the shift, stocking pool towels and straightening up the pool deck. * Complete any required emergency training needed according to Suburban Inns and Marriott standards, with documentation of training being completed. Stay knowledgeable of all emergency procedures and aware of how to handle each situation * Complete any required Marriott training for front desk procedures and Marriott Rewards. 100% responsible for ensuring Marriott Rewards standards are exceeded each shift * Responsible for the settlement and reconciling of guest accounts and paperwork * Balance cash drawer and make appropriate cash drops * Attend and contribute to daily Smart Start meetings * Attend and contribute to monthly front desk department meetings * Provide excellent guest service: * Supply information to guests regarding hotel policies, services, and amenities * Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, and entertainment * Handle all guest concerns and be able to problem solve in a tactful, professional manner * Maintain open lines of communication between all departments within the hotel * Follow all Suburban Inn Processes * Exhibit regular and recurrent attendance records * Other duties as requested by management Position Requirements: Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience. License, Training, and/or Certification Required: CPR Training (may be completed upon hire). Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs We are a dynamic organization in a rapidly changing industry. Accordingly, the responsibilities associated with this job will change from time to time in accordance with business needs. More specifically, the incumbent may be required to perform additional and/or different responsibilities from those set forth above.

Everyone is hiring, so why should I consider working at Nothing Bundt Cakes? If you're looking for a place where their priorities are (#1) Their People, (#2) A Mission/Purpose of Giving Back and (#3) Profit (the goal is to make money to invest in the first 2 priorities of people and purpose) then this might be a good place to consider. If you are looking for a place that believes more in the "WE" than the "ME" then you'll fit right in. Are you looking for a place that operates "normal" hours that allows you a life (Monday-Saturday 9am-7pm; Closed on Sundays) then consider joining our "bundt" family (aka Ohana). We invite a very special kind of person to become part of our bakery family. We know that qualities like sincerity, warmth, hard work and a little humor will take you far when you're with the right people. Since opening our doors in March 2017, we've been able to donate over $200,000 worth of cake and financial donations to awesome West Michigan non-profit organizations. Requirements Availability Mondays, Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays Ability to Live Our Values - "Ohana" (Hawaiian for family), Deliver Excellence, Servant's Heart, Spirit of a Champion & Making Genuine Connections Past retail, restaurant and/or bakery experience preferred Possess a strong sense of teamwork Attention to detail is a must Ability to follow instructions Has integrity and takes initiative Works well under pressure Outgoing and friendly personality Multi-tasking ability Strong sales ability Strong sense of urgency Genuine care for others' needs Ability to work off-site events and assist with marketing Responsibilities Abide by all bakery policies and procedures Assist other departments when necessary Introduce walk-in guests to the bakery and products using a Guest Tour Suggest creative solutions to guests with walk-in orders Suggest the purchase of add-ons and retail to make the product a complete experience Assist phone-in guests with their orders Give cake presentations while performing quality control tests Operate and balance the POS with accuracy and efficiency Keep samples available during operating hours Have current and complete knowledge of prices, products and promotions Keep retail area clean, swept and neatly merchandised throughout the day Dust all retail surfaces at least twice per week, including counter tops and POS stations Ability to support crafting department Track inventory Compensación: $14.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

**Schedule - Full Time, 40 hrs/week. 10:30AM-7PM, will require every other weekend. Some days may slightly vary in hours.** **Guest Services Rep** Provides a welcoming and resourceful presence as the first contact for patients, families, friends and visitors. Requires outstanding communication and problem solving skills, exceptional knowledge of the hospital's mission and values as well as a passion for excellence. Displays a high energy, can-do attitude in a highly visible position requiring a professional presence. **Education** Minimum: High school diploma or equivalent combination of experience and education. Preferred: Certification or Associates degree in healthcare, business, or related field. **Related Experience** Preferred: One to two years guest/customer services experience **Other Knowledge, Skills and Abilities** Minimum: Ability to work w/interruptions while maintaining an excellent customer focus. Organizational and multi-tasking skills. Attentive to detail. Demonstrated experience with Microsoft office products (word processing, spreadsheets, database and presentation software). Professional presence and vocabulary. Pleasant and helpful demeanor. Interpersonal and positive. Self directed and ability to exercise independent judgment. Team player. Must be able to adapt to frequently changing work priorities and be able to prioritize and balance the requirements of the job. **Computer Competency** Familiarity with standard desktop and windows-based computer system, including email, e-learning, intranet and computer navigation. Ability to use other software required to perform essential functions. **Physical/Mental** Minimum: Standing for long periods of time (up to 80% of shift). Ability to walk, bend and stoop. Use of computer, keyboard, and phone. Ability to push guest or patient in wheelchair **Job Duties:** Communicates, collaborates, and welcomes colleagues, patients, visitors, volunteers and families in a professional and helpful manner. Provides "Something More" to all guests. ▪ Provides wayfinding services and assists in escorting patients towards their destination. Knowledgeable on most of the campus departments and locations to provide accurate information and directions to patients, visitors, and families ▪ Empathetically assesses patient or visitor's needs and determines next steps to support their experience and safety (wheelchair assistance, escort needed, inability to comply to safety guidelines, masks, etc.). Recognizes and refers questions of a medical or personal nature appropriately. ▪ Follows screening guidelines to ensure appropriate access to the facility to all patients, visitors, and colleagues and performs basic tasks, such as temperature screenings, for patients, visitors, and colleagues. ▪ Maintains a respectful work environment and cooperative relationships with colleagues, providers, vendors and visitors. Approaches conflict in a professional, calm and constructive manner; escalates problem resolution to manager or other identified resources, as needed and according to protocols and processes. Creates a positive environment that promotes customer satisfaction. ▪ Ensures timely delivery of patient items - flowers, balloons, cards, personal belongings, etc. Assists patients to ensure parking tickets are appropriately validated. ▪ Appropriately accesses and utilizes computer systems, such as SPOK, EPIC and Innquest, while abiding by HIPPA guidelines, to assist others as needed. ▪ Understands operating procedures, cash-handling processes, compliance reports and duties at all Guest Services locations. ▪ Assesses and retrieves daily supplies needs from the main supply for daily designated location and maintains a clean environment through routine cleaning of entrance and screening tables on a routine basis. ▪ Maintains a professional image in work area and appearance, consistent with the standards established for Mercy Health Saint Mary's and Trinity Health. ▪ Performs other related duties as assigned. **Our Commitment to Diversity and Inclusion** Trinity Health is one of the largest not-for-profit, Catholic healthcare systems in the nation. Built on the foundation of our Mission and Core Values, we integrate diversity, equity, and inclusion in all that we do. Our colleagues have different lived experiences, customs, abilities, and talents. Together, we become our best selves. A diverse and inclusive workforce provides the most accessible and equitable care for those we serve. Trinity Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other status protected by law. Our Commitment to Diversity and Inclusion Trinity Health is a family of 115,000 colleagues and nearly 26,000 physicians and clinicians across 25 states. Because we serve diverse populations, our colleagues are trained to recognize the cultural beliefs, values, traditions, language preferences, and health practices of the communities that we serve and to apply that knowledge to produce positive health outcomes. We also recognize that each of us has a different way of thinking and perceiving our world and that these differences often lead to innovative solutions. Our dedication to diversity includes a unified workforce (through training and education, recruitment, retention, and development), commitment and accountability, communication, community partnerships, and supplier diversity. EOE including disability/veteran

Job Details Residence Inn - Grand Rapids - 28th Street Operating Entity - Grand Rapids, MI Job Summary: To ensure a high level of guest satisfaction by attending to the needs of the guests in an efficient and courteous way during check-in, check-out and throughout their stay. Responsibilities: Be flexible in regard to work schedule. Report to work on time, in proper and clean uniform, including name tag. Handle all duties according to hotel policies, procedures, internal rules and standards. Conform to cash handling procedures at all times. Be knowledgeable about daily hotel operations, be up-to-date with all changes, new procedures and events. Have knowledge about room rates, packages, discounts and promotions and know how to handle each. Have knowledge about guest rooms, locations, amenities, features and all other services offered by the hotel. Be aware of current guest service scores, and be able to understand guest comments and needs. Be an active participant in achieving the GSS goals of the hotel. Be able to operate hotel reservations software competently and efficiently. Perform guest registration and room assignment and accommodate special requests of all guests. Be knowledgeable about brand specific reward programs and other frequent traveler programs. Answer the phones according to the standards of proper etiquette and as quickly as possible (no more than three rings). Know policies and procedures of safe deposit boxes. Ensure the cleanliness of the front desk and back office area at all times. Keep computer equipment clean at all times. Utilize spare time for cleaning ie: lobby, entrances, public restrooms and any other areas included on the cleaning checklist. Assist all guests in problems and questions as required. Ensure that all guest problems are resolved by using your brand specific problem resolution guidelines. Assist fellow associates in their jobs when able to improve daily operations of the hotel. Have knowledge about all emergency procedures and know how to act on them. Have knowledge about the city, the local area and attractions to provide the guests with all requested information. When leaving the front desk area, it is mandatory for the cashier to lock his/her bank so the cash is secured. Report any unusual occurrences or requests to the manager. Greet all guests immediately and offer assistance before the guest needs to ask. Focus your total attention on the guest. Use the AM, PM and night audit daily checklist to ensure smooth daily operations. Perform other duties as assigned. Must have a valid drivers license, Proof of insurance and pass as approved driver. PHYSICAL REQUIREMENTS: Sitting rarely Walking frequent Climbing stairs occasionally Standing constantly Crouching/bending/stooping occasionally Reaching occasionally Grasping frequently Pushing/pulling occasionally Near vision constantly Far vision frequently Hearing constantly Talking constantly Smell constantly Taste constantly Lifting/carrying up to 50+lbs. NOTICE The hotel business operates seven days a week, 24 hours a day. Due to this, it may be necessary to move associates from their accustomed shifts to conform to the demands of the hotel and our guests. In addition, this is the hospitality business and a hospitality service atmosphere must be projected at all times. Upon employment, all employees are required to fully comply with all rules and regulations for the safe and efficient operation of hotel facilities. Employees who violate hotel rules and regulations will be subjected to disciplinary action, up to and including termination of employment. I have read and understand my job description as stated above.

ABOUT THE JOB You got game? You got spring in your step? You want the best job in the world! We offer schedules that work with you, not against you? That's right, we live to beat the rush and make it possible to make, bake or take pizzas during the hungry hours of the day and night, part or full time. You'll have plenty of time left over for school, hanging with your friends, or whatever. Sound good? Even if you just need a second job for some extra cash, Domino's Pizza is the perfect place for you. We are searching for qualified customer service reps with personality and people skills. We're growing so fast it's hard to keep up, and that means Domino's has lots of ways for you to grow (if that's what you want), perhaps to management, perhaps beyond. Whether it's your hobby, main gig, or supplemental job, drop us a line. We're bound to have just the thing for you. JOB REQUIREMENTS You must be at least 16 years of age have a positive attitude and be customer service oriented. You must have a smile from ear to ear and realize the customer is the reason for the position. ADVANCEMENT Many of our team members began their careers as delivery drivers and today are successful Domino's franchise owners. From delivery driver to management, general manager to franchisee or Manager Corporate Operations, our stores offer a world of opportunity. DIVERSITY Our mission is to recognize, appreciate, value and utilize the unique talents and contributions of all individuals. To create an environment where all team members, because of their differences, can reach their highest potential. SUMMARY STATEMENT We take pride in our team members and our team members take pride in Domino's Pizza! Being the best pizza delivery company in the world requires exceptional team members working together. At Domino's Pizza, our people come first! General Job Duties For All Store Team Members Operate all equipment. Stock ingredients from delivery area to storage, work area, walk-in cooler. Prepare product. Receive and process telephone orders. Clean equipment and facility. Orientation and training provided on the job. Ability to comprehend and give correct written instructions. Ability to communicate verbally with customers and co-workers to process orders both over the phone and in person. Ability to add, subtract, multiply, and divide accurately and quickly (may use calculator). Must be able to make correct monetary change. Verbal, writing, and telephone skills to take and process orders. Motor coordination between eyes and hands/fingers to rapidly and accurately make precise movements with speed. Ability to enter orders using a computer keyboard or touch screen. Navigational skills to read a map, locate addresses within designated delivery area. Work Conditions EXPOSURE TO Varying and sometimes adverse weather conditions when removing trash and performing other outside tasks. In-store temperatures range from 36 degrees in cooler to 90 degrees and above in some work areas. Sudden changes in temperature in work area and while outside. Fumes from food odors. Exposure to cornmeal dust. Cramped quarters including walk-in cooler. Hot surfaces/tools from oven up to 500 degrees or higher. Sharp edges and moving mechanical parts. Varying and sometimes adverse weather conditions when delivering product, driving and couponing. SENSING Talking and hearing on telephone. Near and mid-range vision for most in-store tasks. Depth perception. Ability to differentiate between hot and cold surfaces. TEMPERAMENTS The ability to direct activities, perform repetitive tasks, work alone and with others, work under stress, meet strict quality control standards, deal with people, analyze and compile data, make judgements and decisions. Additional Information PHYSICAL REQUIREMENTS: Including, but not limited to the following: Standing Most tasks are performed from a standing position. Walking surfaces include ceramic tile bricks with linoleum in some food process areas. Height of work surfaces is between 36 and 48. Walking For short distances for short durations. Sitting - Paperwork is normally completed in an office at a desk or table. Lifting - Bulk product deliveries are made twice a week or more and are unloaded by the team member using a hand truck. Deliveries may include cases of ingredients and supplies weighing up to 50 pounds with dimensions of up to 3' x 1.5'. Cases are usually lifted from floor and stacked onto shelves up to 72 high. Carrying - Large cans, weighing 3 pounds, 7 ounces, are carried from the workstation to storage shelves. Occasionally, pizza sauce weighing 30 pounds is carried from the storage room to the front of the store. Trays of pizza dough are carried three at a time over short distances, and weigh approximately 12 pounds per tray. Pushing - To move trays which are placed on dollies. A stack of trays on a dolly is approximately 24 - 30 and requires a force of up to 7.5 pounds to push. Trays may also be pulled. Additional Job Details Reaching - Reaching is performed continuously; up, down and forward. Workers reach above 72 occasionally to turn on/off oven controls, change prices on sign, and lift and lower objects to and from shelves. Workers reaching down to perform such tasks as scooping cornmeal from a plastic barrel, or washing dishes. Workers reach forward when obtaining topping ingredients, cleaning work surfaces, or answering phones. Hand Tasks - Eye-hand coordination is essential. Use of hands is continuous during the day. Frequently activities require use of one or both hands. Shaping pizza dough requires frequent and forceful use of forearms and wrists. Workers must manipulate a pizza peel when removing pizza from the oven, and when using the rolling cutter. Frequent and/or forceful pinching is required in the assembly of cardboard pizza boxes. Team Members must be able to grasp cans, the phone, the pizza cutter and pizza peel, and pizza boxes. Machines, Tools, Equipment, Work Aids Team Members may be required to utilize pencils/pens, computers, telephones, calculators, TDD equipment, pizza cutter and pizza peel. WE OFFER: Flexible Schedules, Paid Training, Advancement Opportunities, Meal Discounts, Hours: FT-PT.

Norton Shores Quality Car Wash, Hiring! IMMEDIATE OPENINGS at our Norton Shores Location: 2 Part Time with weekend availability. Great positions for High School Students. ******Attendance Incentives ($2.00 EXTRA per hour for being on time and not calling off of work), ******Free Car Wash's for Full Time and Part Time Team Members! ******$25.00 Gift Card for Part Time Team Member per month ******$50.00 Gift Card for Full Time Team Member per month Do you always have a smile on your face? Do you look for ways to make someone's day better? If you are looking for a career and not just a job, a place where you can come to work with other high energy, friendly people who are customer-focused, consider joining the Quality Car Wash family! As a Quality Car Wash Customer Service Team Member, You Get To: Learn and Oversee Wash Quality Enjoy Communicating with Management and Operations Team as Needed Maintain External Vacuum Center Keep location neat and maintain car wash cleanliness at all times Perform site and grounds maintenance (lawn care, winter walkway snow removal, site cleanliness, etc.) What We Expect From a Quality Car Wash Customer Service Representative: Promptly and Accurately process guest orders Actively promote and sell car washes and unlimited club memberships Maintain our car wash, vacuum center, and grounds for all customer needs Excellent customer service skills Highly reliable Energetic, self-starter for a fast-paced environment Team player and customer-focused Comfortable with technology Excellent Benefits We Offer: Medical (Full-Time Team Members, 31+ hours a week) Dental Vision 401K with Company Match Accident and Life Insurance At Quality Car Wash, delivering the ultimate car wash experience is the number one priority! You'll instantly see that with the iconic, appealing designs of our facilities we don't mess around when it comes to being the best of the best! The difference our customers feel is both visual and ethical with our open-concept wash tunnel, environmentally safe yet robust detergent, and complimentary vacuum stations! Employees must be able to fulfill essential job functions in a consistent state of alertness and safe manner. Thank you for your interest in Quality Car Wash! We look forward to hearing from you!

The Front Desk Concierge is responsible for answering and transferring all incoming calls in a courteous and professional manner, giving information, direction and other appropriate assistance to residents, staff, guests and vendors. Performs a variety of clerical duties as assigned. Work in accordance with established policies and procedures and/or specific instructions from the Director of Plant Operations. Responsible for assisting in the day to day operation of the Concierge department to ensure the safety of the Community, its residents, staff and visitors. Please attach a resume or provide previous employment, certifications, skills, or experience that would help you to be successful in this position. Full-time: 3rd shift, 32 hours per week , Midnight - 8:00am, Sun, Mon, Tues & Wed. Opens and closes the front desk and properly secures all files, keys and equipment in the office area. * Communicates to the appropriate parties, promptly and clearly, all messages and material directed to them through the business office. * Accepts and records, as directed, payments, reservations, appointments, cancellations and the like. * Confirms scheduled transportation and event registration with residents. * Receives all persons who enter the Community in a courteous manner, informs, guides, directs or otherwise assists residents, visitors, staff or vendors tactfully and congenially to present the best possible image of the Community. * Attends in-service training and education sessions, as assigned. * Performs specific work duties and responsibilities as assigned by supervisor. * During emergencies or natural disasters, employee may be required to report for duty as assigned by the Director of Plant Operations for the duration of the disaster. QUALIFICATIONS: High school diploma is preferred. Must have the ability to read, write and speak English. Position requires a valid Michigan Driver License. Must have the ability to obtain a CPR/AED certification. Must have high proficiency using various computer applications. Salary: $16.00 per hour Benefits: * 401(k) * 401(k) matching * Dental insurance * Employee discount * Flexible schedule * Health insurance * Life insurance * Paid time off * Referral program * Retirement plan * Vision insurance Schedule: * 8 hour shift * Weekend availability

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS: Perform guest registrations (check ins & check outs), room assignments, and special requests Understanding of daily hotel operations, policies, procedures, and internal rules Knowledge of Brand's operating systems and Brand's customer loyalty programs Familiar with guest rooms, locations, amenities, features, and all other services offered Knowledge of room rates, packages, discounts, and promotions Ensure proper credit when checking out guest(s) and handle late charges accordingly Knowledge of cash handling and bank procedures to check out all guest(s) Bank out at end of shift by following drop procedures Answer phones, handle mail, and take messages Assist guests with problems and questions; ensure all guest problems are resolved Knowledge about the city, local area, and attractions Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry Know all emergency procedures and the proper action to take Operate safe deposit boxes OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: Ability to learn quickly and work in a fast paced position with constant guest interaction Communication both verbal and written Computer and telephone skills Must be able to multi-task Flexibility with schedule REQUIRED/PREFERRED EDUCATION AND EXPERIENCE Customer service experience is preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS Satisfactory criminal background screening required - Valid driver's license with safe driving record may be required - SUPERVISORY RESPONSBILITY This position has no supervisory responsibilities. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel including nights and weekends. EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

Join Our Team Today! Fairfield Inn & Suites in Walker, MI is currently seeking enthusiastic Front Desk Agents to assist with guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS: Perform guest registrations (check ins & check outs), room assignments, and special requests Understanding of daily hotel operations, policies, procedures, and internal rules Knowledge of Brand's operating systems and Brand's customer loyalty programs Familiar with guest rooms, locations, amenities, features, and all other services offered Knowledge of room rates, packages, discounts, and promotions Ensure proper credit when checking out guest(s) and handle late charges accordingly Knowledge of cash handling and bank procedures to check out all guest(s) Bank out at end of shift by following drop procedures Answer phones, handle mail, and take messages Assist guests with problems and questions; ensure all guest problems are resolved Knowledge about the city, local area, and attractions Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry Know all emergency procedures and the proper action to take Operate safe deposit boxes OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: Ability to learn quickly and work in a fast-paced position with constant guest interaction Communication both verbal and written Computer and telephone skills Must be able to multi-task Flexibility with schedule REQUIRED/PREFERRED EDUCATION AND EXPERIENCE Hotel or customer service experience is preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS Satisfactory criminal background screening required - Valid driver's license with safe driving record may be required - SUPERVISORY RESPONSBILITY This position has no supervisory responsibilities BENEFITS WE OFFER Career development & training Paid time off Travel and hotel discounts 401(k) with company match Health, Dental & Vision insurance options Bonus potential And more! PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel including nights and weekends. WHO WE ARE Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible. Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, & and Colorado. Additionally, we regularly integrate new hotels into our portfolio. To learn more about our growing company, please visit ************** EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

Job Title: Front Desk Agent Department: Guest Services Reports To: Front Desk Manager Summary: Guest Services is often the first impression for guests. A front desk agent, checks guests in and out of hotel rooms, make reservations, manages guest accounts, answers questions about the property and provides recommendations for the surrounding area. Knowledgeable service and helpful guidance will assure guests have a great experience and meet high quality standards. Duties and Responsibilities: Transmits and receives telephone messages Makes and confirms reservations Greets, registers, and assigns rooms to guests Checks guests into and out of the hotel Handles all payment received and balances all monetary transactions Posts charges such as room, food, alcohol or packages to guest accounts Keeps records of room availability, guests' accounts and maintains emergency reports Answers inquiries pertaining to hotel services; registration of guests; shopping, dining, entertainment, and travel directions Advises guests of available activities such as swimming, boating, parks and local attractions Stamps, sorts, and distributes incoming mail, packages and messages Distributes room keys to the appropriate parties and ensures guest privacy is maintained Reports any maintenance, cleaning, security or safety issues to the appropriate staff Responds and follows up on all guest requests to ensure customers are satisfied Compiles, completes and distributes reports to management and relevant staff Cleans designated areas of the lobby and front desk area to ensure they are visually appealing and well organized Perform other duties as assigned; including guest room tours, concierge services, special guest requests, etc.

Frederik Meijer Gardens & Sculpture Park promotes the enjoyment, understanding, and appreciation of gardens, sculpture, the natural environment, and the arts. Meijer Gardens is ranked among the 100 most visited art institutions in the world. The organization embraces the concept of a major cultural attraction centering around horticulture & sculpture. Meijer Gardens' commitment is to create a legacy of lifelong learning, enjoyment, and a rich cultural experience for generations to come. Department: Guest Relations Supervisor: Guest Relations Manager Pay Type: Hourly, Part time 25-29 hours Cultivate a welcoming experience for guests purchasing general or membership admission tickets and encouraging guests to purchase annual memberships. Credentialing guest tickets for admission. Essential Functions Provide leadership at the ticketing, information and credentialing desk in the absence of the Guest Relations Assistant Manager or other leaders. Provide communication updates to team members and volunteers for technology related items, personnel items, accounting needs and any other issues that arise. Greet and interact with guests in a friendly, professional, and helpful manner. Answer guest questions about ticketing options, pricing, event details, and admission policies. Answer guest questions about membership options, promote and sell new and renewal memberships. Process ticket purchases efficiently and accurately using a ticketing system, including issuing physical tickets. Offer additional services such as voucher redemption. Resolve guest concerns and complaints professionally, aiming for a world-class guest experience. Securely handle cash, check, and credit card transactions for ticket purchases. Provide accurate change and follow proper cash handling procedures to minimize errors and ensure cash security. Maintain an awareness of upcoming events, pricing structures, and venue policies to answer customer inquiries effectively. Keep the ticketing area clean and organized, ensuring a pleasant customer experience Utilize a database to find member information, process orders, data entry, and reporting. Use a multi-line phone to provide information and transfer calls. Know membership level entitlements Ability to scan tickets and validate membership cards and IDs to allow admittance according to policies Other duties as assigned by the Guest Relations Assistant Manager and Guest Relations Manager. Education and / or Qualifications preferred: Experience: Cash handling experience: Prior experience handling cash transactions accurately and following established security procedures is preferred. Computer Literacy: Proficiency in using computers and ticketing software to process sales and maintain guest information Skills/Knowledge/Licenses: Excellent customer service skills: ability to interact with guests in a friendly, professional, and helpful manner, even in high-pressure situations Strong communication skills: Clear and concise communication skills to explain ticketing options, membership options, answer guest questions and resolve concerns effectively. Attention to detail: strong focus on accuracy when processing transactions, handling cash, and issuing tickets. Time Management skills: Ability to manage multiple tasks efficiently and prioritize workload effectively, especially during peak periods. Teamwork skills: Ability to collaborate effectively with colleagues to ensure smooth operation of the ticketing desk. Organizational Expectations Embrace Meijer Gardens' mission to promote the enjoyment, understanding and appreciation of gardens, sculpture, the natural environment, and the arts. Embrace the organization's non-profit status and commitment to serving and treating the public with dignity and working with a broad and diverse group of employees, volunteers, members, and guests in a respectful and professional manner. Working Conditions: Basic mobility is expected in offices, grounds, and exhibition areas. Ability to observe details at close range and communicate information accurately with others. Engage in occasional object manipulation with or without assistance, and efficiently navigate the workspace to access essential resources. Standing for long periods of time may be necessary. This job operates in a professional indoor office environment, across grounds, and exhibition areas. Occasionally, may be required to work outdoors under inclement weather conditions. As part of our onboarding process, all new hires are required to complete our background check. Frederik Meijer Gardens & Sculpture Park is an Equal Opportunity Employer. We believe in fostering a diverse and inclusive workplace.

Job Details Rothbury, MI Full-Time/Part-Time High School None Customer ServiceDescription Summary: To ensure that all guests at the Double JJ Resort are receiving the best guest service. Your duties will consist of but are not limited to maintaining the organization and cleanliness of the front desk and office, check guests in and out of their rooms, answer any and all guest questions and complaints, and follow the correct checklist of daily tasks. Responsibilities: Maintain the frontier spirit with a positive attitude and overall cheerful demeanor at all times. Be in proper uniform at all times. Demonstrate knowledge of all emergency procedures and company protocols Demonstrate a basic knowledge of all areas of the resort Be able to provide excellent guest service. Properly check guest in and out of their rooms according to the company standard and ensuring all paperwork is filled out properly. Be able to access, read, and accurately input information using a moderately complex computer system. The Front Desk is part of the Rooms Division, which also includes Reservations and Housekeeping. Front Desk Agents may be asked to share job duties with additional areas. All other duties as assigned Qualifications Qualifications: Basic mathematical skills (addition, subtraction, multiplication, and division) Basic computer skills using Microsoft Office programs Handling cash Excellent written and verbal communication skills Be available to work holidays, weekends, and evenings Able to sit and stand for long periods of time Able to easily lift minimum of 30lbs

Join The Inn Crowd! The Holiday Inn Express in Grandville is a fast-paced, high-energy workplace, with endless opportunities for advancement. Come join the best team in the Hospitality Industry! * Guest Service Representative Shift: 1st and 2nd Shift, weekend availability required. * Guest Service Representative Wage: Starting at $16/hour * Guest Service Representative can be used as a PAID internship Guest Service Representative Position Summary: Responsible for providing strong sales techniques and excellent guest service, according to Suburban Inns' Core Values and Suburban Inns/IHG standards, as well as going above and beyond to ensure that guests are 100% satisfied. Guest Service Representative Benefits Include: Employee and Friends & Family hotel and restaurant discounts Earned Paid Time Off for ALL Team Members Insurance (health, vision, dental, life) for full time Team Members Flexible schedules Holiday Pay 8 hours of paid volunteer time per year Advancement opportunities Monetary recognition program Monetary referral program 100% paid maternity/paternity or adoption leave for those who qualify for FMLA Employee Assistance Program (EAP) through Pine Rest (3 free counseling visits, online library, and access to legal, financial and elder care consultations) Guest Service Representative Essential Functions: Greet all guests in a friendly, positive manner. Ask questions of guests and make personal connections to make them feel they are welcome and valued Sell the property according to the Suburban Inns sales standard Gather the appropriate data from each guest, from address information to credit cards and signatures Follow the shift checklists each day, completing every task in order to ensure smooth and efficient hotel operations Record any special needs or requests and unique occurrences throughout the shift in Quore. Communicate any unordinary occurrences to the next shift. Maintain a neat and clean workspace at the front desk and adjacent areas Check the pool area as many times as needed throughout the shift, stocking pool towels and straightening up the pool deck Perform property walk-arounds as needed throughout the shift, and address all issues encountered. All trash, used towels, etc. must be picked up, lobby coffee stocked, check public restrooms and clean if necessary. Keep eyes open for any and all safety and security issues. Report any problems to the appropriate department and General Manager Complete any required emergency training needed according to Suburban Inns and IHG standards, with documentation of training being completed. Stay knowledgeable of all emergency procedures and aware of how to handle each situation Complete any required IHG training for front desk procedures and IHG Rewards Club, 100% responsible for ensuring IHG Rewards Club standards are exceeded each shift Responsible for the settlement and reconciling of guest accounts and paperwork Balance cash drawer and make appropriate cash drops Provide excellent guest service: Supply information to guests regarding hotel policies, services, and amenities Respond to guest requests for assistance and information on the surrounding areas, such as directions, dining, entertainment, and events Handle all guest concerns and be able to problem solve in a tactful, professional manner Maintain open lines of communication between all departments within the hotel Follow all Suburban Inns Processes Exhibit regular and recurrent attendance records Other duties as requested by management Guest Service Representative Position Requirements: Minimum Knowledge: Requires ability to interpret/extract information and/or perform arithmetic functions. May require typing, basic computer knowledge, record keeping, or word processing. Good communication skills Formal Education and Job-Related Experience: This position requires a minimum formal education of a high school diploma or equivalent related experience License, Training, and/or Certification Required: CPR Certification (may be completed upon hire) Work Schedule: Work regularly requires or varies between day, evening, night, holiday, and/or weekend assignments. Schedule varies according to business demands and needs Required Travel: Position does not require travel to other Suburban Inns properties or client locations. Work is completed on the property Guest Service Representative Uniform and Appearance Guidelines: Uniform: Uniform shirt and name tag provided. Close-toed shoes are the responsibility of the Team Member. Appearance: Hair must be well-groomed. All facial piercings and tattoos that are not covered by a work uniform must be approved by management. Any tattoo that is deemed offensive to co-workers, guests, vendors or others in the workplace based on racial, sexual, religious, ethnic or other characteristics or attributes of a sensitive or legally protected nature are not permitted and must remain covered or concealed at all times. This policy will be administered by the position's supervisor, without regard to race, religion, age, sex, national origin, disability, height, weight, genetics, familial status, veteran status, and other protected characteristics. The Vice President of Hotel Operations has the authority to veto any decision made by the position's supervisor.

Everyone is hiring, so why should I consider working at Nothing Bundt Cakes? If you're looking for a place where their priorities are (#1) Their People, (#2) A Mission/Purpose of Giving Back and (#3) Profit (the goal is to make money to invest in the first 2 priorities of people and purpose) then this might be a good place to consider. If you are looking for a place that believes more in the "WE" than the "ME" then you'll fit right in. Are you looking for a place that operates "normal" hours that allows you a life (Monday-Saturday 9am-7pm; Closed on Sundays) then consider joining our "bundt" family (aka Ohana). We invite a very special kind of person to become part of our bakery family. We know that qualities like sincerity, warmth, hard work and a little humor will take you far when you're with the right people. Since opening our doors in March 2017, we've been able to donate over $200,000 worth of cake and financial donations to awesome West Michigan non-profit organizations. Requirements Availability Mondays, Tuesdays, Wednesdays, Thursdays, Fridays and Saturdays Ability to Live Our Values - "Ohana" (Hawaiian for family), Deliver Excellence, Servant's Heart, Spirit of a Champion & Making Genuine Connections Past retail, restaurant and/or bakery experience preferred Possess a strong sense of teamwork Attention to detail is a must Ability to follow instructions Has integrity and takes initiative Works well under pressure Outgoing and friendly personality Multi-tasking ability Strong sales ability Strong sense of urgency Genuine care for others' needs Ability to work off-site events and assist with marketing Responsibilities Abide by all bakery policies and procedures Assist other departments when necessary Introduce walk-in guests to the bakery and products using a Guest Tour Suggest creative solutions to guests with walk-in orders Suggest the purchase of add-ons and retail to make the product a complete experience Assist phone-in guests with their orders Give cake presentations while performing quality control tests Operate and balance the POS with accuracy and efficiency Keep samples available during operating hours Have current and complete knowledge of prices, products and promotions Keep retail area clean, swept and neatly merchandised throughout the day Dust all retail surfaces at least twice per week, including counter tops and POS stations Ability to support crafting department Track inventory Compensation: $14.00 per hour Join Our Growing Family From “Happy Birthday” to “Just Because,” Nothing Bundt Cakes is committed to bringing joy to our guests and our communities and helping make every celebration sweeter! Each bakery offers a warm and welcoming work environment with team members who embody this joy-filled brand and possess a Servant's Heart, the Spirit of a Champion and the ability to make Genuine Connections. With over 500 bakery locations in 40+ U.S states and in Canada, there's plenty of opportunity to join our family! Click here to learn more about Nothing Bundt Cakes . Employees at a franchised Nothing Bundt Cakes bakery location are employed by the franchise owner/operator and are not employees of Nothing Bundt Cakes Corporate (the franchisor). All inquiries about employment should be directed to the franchise owner/operator and not to Nothing Bundt Cakes Corporate. Each franchise owner/operator is responsible for ensuring compliance with local, state and federal law. California Applicant Privacy Policy

Join Our Team Today! Fairfield Inn & Suites in Walker, MI is currently seeking enthusiastic Front Desk Agents to assist with guest service operations. If you are committed to delivering outstanding guest service and hospitality, we are excited to hear from you! JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS: Perform guest registrations (check ins & check outs), room assignments, and special requests Understanding of daily hotel operations, policies, procedures, and internal rules Knowledge of Brand's operating systems and Brand's customer loyalty programs Familiar with guest rooms, locations, amenities, features, and all other services offered Knowledge of room rates, packages, discounts, and promotions Ensure proper credit when checking out guest(s) and handle late charges accordingly Knowledge of cash handling and bank procedures to check out all guest(s) Bank out at end of shift by following drop procedures Answer phones, handle mail, and take messages Assist guests with problems and questions; ensure all guest problems are resolved Knowledge about the city, local area, and attractions Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry Know all emergency procedures and the proper action to take Operate safe deposit boxes OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: Ability to learn quickly and work in a fast-paced position with constant guest interaction Communication both verbal and written Computer and telephone skills Must be able to multi-task Flexibility with schedule REQUIRED/PREFERRED EDUCATION AND EXPERIENCE Hotel or customer service experience is preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS Satisfactory criminal background screening required - Valid driver's license with safe driving record may be required - SUPERVISORY RESPONSBILITY This position has no supervisory responsibilities BENEFITS WE OFFER Career development & training Paid time off Travel and hotel discounts 401(k) with company match Health, Dental & Vision insurance options Bonus potential And more! PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel including nights and weekends. WHO WE ARE Lodgco Hospitality, LLC is a multi-brand, hospitality company that delivers value, rewards, and a sense of pride to its associates, guests, and investors. Lodgco was founded on the desire to develop and manage hotels that offer our guests the finest service possible. Headquartered in Michigan, the Lodgco portfolio represents many of the most trusted names in hospitality, including Marriott, Hilton, Hyatt, and IHG. We currently have hotels in Michigan, Florida, & and Colorado. Additionally, we regularly integrate new hotels into our portfolio. To learn more about our growing company, please visit ************** EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.

Job Title: Night Audit Department: Guest Services Reports To: Guest Relations Manager Summary: A night auditor is the main point of contact for late night hotel guests and the first line of defense for anything that might come up. A night auditor acts as a front desk agent, with the added responsibility of balancing accounts and producing revenue reports. Routine duties range from checking guests in and out of hotel rooms, reconciling accounts and responding to unexpected events. An exceptional night auditor understands making guests feel comfortable in their stay is first priority. Duties and Responsibilities: Checks guests into and out of the hotel Handles all payment received and balances all monetary transactions Posts charges such as room, food, alcohol or packages to guest accounts Keeps records of room availability, guests' accounts and maintains emergency reports Tracks room revenue, occupancy percentages and other front office operating statistics Prepares summary of cash, check and credit card activities reflecting daily financial performance Processes charge and credit card vouchers Balances daily charges and makes corrections as necessary Verifies transactions are supported by documentary evidence and appropriate signatures Monitors coupon, discount and promotional programs Performs wake up calls Reports any maintenance, cleaning, security or safety issues to the appropriate staff Responds to guest needs, special requests or complaints and alerts manager as needed Compiles, completes and distributes reports to management and relevant staff Cleans designated areas of the lobby and front desk area to ensure they are visually appealing and well organized Perform other duties as assigned; including guest room tours, concierge services, special guest requests, etc.

JOB SUMMARY: Responsible for serving guests at the front desk while providing the highest level of services possible in an efficient, courteous, and professional manner. ESSENTIAL JOB FUNCTIONS: Perform guest registrations (check ins & check outs), room assignments, and special requests Understanding of daily hotel operations, policies, procedures, and internal rules Knowledge of Brand's operating systems and Brand's customer loyalty programs Familiar with guest rooms, locations, amenities, features, and all other services offered Knowledge of room rates, packages, discounts, and promotions Ensure proper credit when checking out guest(s) and handle late charges accordingly Knowledge of cash handling and bank procedures to check out all guest(s) Bank out at end of shift by following drop procedures Answer phones, handle mail, and take messages Assist guests with problems and questions; ensure all guest problems are resolved Knowledge about the city, local area, and attractions Utilize spare time for cleaning (i.e. front desk, back office, common areas) and maintaining sidewalks and front entry Know all emergency procedures and the proper action to take Operate safe deposit boxes OTHER DUTIES: Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice. COMPETENCIES: Ability to learn quickly and work in a fast paced position with constant guest interaction Communication both verbal and written Computer and telephone skills Must be able to multi-task Flexibility with schedule REQUIRED/PREFERRED EDUCATION AND EXPERIENCE Customer service experience is preferred ADDITIONAL ELIGIBILITY QUALIFICATIONS Satisfactory criminal background screening required - Valid driver's license with safe driving record may be required - SUPERVISORY RESPONSBILITY This position has no supervisory responsibilities. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to verbally communicate, listen, stand for long periods of time, ability to walk, kneel, stoop, bend, and lift up to 50 pounds. EXPECTED HOURS OF WORK This position requires variable hours based on the needs of the hotel including nights and weekends. EEO STATEMENT In accordance with all applicable local, state, and federal laws, Lodgco is committed to a policy of nondiscrimination and equal employment. This policy requires that all decisions involving hiring, promotion, transfer, compensation, benefits, training, discipline, and all other personnel practices and terms or conditions of employment will be made without regard to race, color, religion, sex, age, national origin, disability, genetic information, height, weight, marital status, veteran status, sexual orientation or any other protected characteristic under state, federal, or local law. Lodgco also prohibits retaliation against any employee because the employee has engaged in an activity that is protected under state, federal, or local law.