Retail Operations Manager
General Manager Job 18 miles from Mount Vernon
Operations Manager
Reports To: Owner/Founder
Kirna ZabĂŞte is looking for an Operations Manager, responsible for driving operational excellence across retail locations and supporting teams to deliver exceptional customer experiences. This role oversees day-to-day store operations, training programs, and maintenance coordination. Leveraging their leadership, organizational, and strategic skills, the Operations Manager will play a critical role in ensuring efficiency, achieving store KPIs, and fostering team development.
Key Responsibilities:
Retail Operations Management
Manage daily retail operations across multiple store locations to ensure seamless functionality and customer satisfaction.
Develop and implement Standard Operating Procedures (SOPs) to streamline processes, maintain consistency, and improve operational performance.
Monitor and analyze store budgets, identifying opportunities to maximize efficiency and reduce costs.
Collaborate with retail leadership to ensure stores align with brand standards, policies, and overall business goals.
Design and execute training programs to ensure store teams are knowledgeable about processes, and operational best practices.
Manage store maintenance and coordinate with vendors to ensure operational equipment and facilities are consistently maintained.
Oversee preventive maintenance schedules and address urgent repair issues promptly.
Evaluate and introduce new technologies or systems to improve store operations, enhance customer experiences, and support business growth.
Manage the rollout of POS systems, inventory tools, and other retail software across store locations.
Order all retail supplies for all store locations.
Manage operations bill pay schedule and partner with accounting to ensure all operations invoices are paid in a timely manner.
Partner with owner/founder to administer bi-annual employee clothing allowance, and report on totals to accounting for tax purposes.
Human Resources
Lead onboarding and performance management of store-level staff.
Oversee the administration of employee benefits, ensuring staff members understand and utilize available offerings, such as health insurance, and retirement plans.
Address employee concerns related to benefits and escalate issues as needed.
Roll out sexual harassment and diversity trainings to all new hires and manage recertifications for NYS employees.
Intern Program Management
Oversee the intern program, ensuring a structured and engaging experience for participants.
Mentor and manage interns, providing regular feedback and guidance to support their professional development.
Evaluate the program's effectiveness and develop and implement enhancements to improve the intern experience and its impact on business operations.
Qualifications:
5+ years of experience in operations management, with a proven track record of overseeing multi-store operations, budget management, and process improvement.
Strong expertise in inventory management, supply chain processes, and operational logistics.
Exceptional leadership and communication skills, with experience training and mentoring teams.
Highly organized with the ability to manage multiple priorities and meet deadlines in a fast-paced environment.
Proficient in using retail management software and systems (e.g., NetSuite, POS platforms, etc.).
Experience in high-growth or startup environments.
Knowledge of fashion, beauty, or luxury retail industries.
please email resume to ******************
Retail Operations Manager
General Manager Job 18 miles from Mount Vernon
Frances Valentine brings heritage and fashion together under one roof to create pieces that not only offer color + joy, but also celebrate the unique origin stories behind each individual piece.
From the craftsmanship to the styling of pieces, FV takes past waves of fashion and makes them new again, instilling a sense of nostalgia, timelessness, and colorful elegance.
We have an exciting opportunity to join our retail management team as Retail Operations Manager. This is a full-time in-office position, working out of our beautiful Showroom and Studio space overlooking Bryant Park. In this role, you will partner with the Director of Retail to provide management and direction to our retail stores with regards to operations, sales, and customer service. Our ideal candidate is highly organized, personable, and shares FV's love of color, vintage fashion, and inspiring women to wear what makes them happy.
Essential duties and responsibilities include but are not limited to:
Provide guidance, training, and support to the retail management team across all locations
Assist all stores in the achievement of the sales plan by offering guidance with regards to sales, customer service, operations or all other initiatives that help drive the business
Manage all operations with regards to Shopify, inventory procedures, register transactions, ship from store while identifying inefficiencies and making recommendations for improvement
Partner with inventory team to appropriately manage store inventory with a target shrinkage level of less than 1% while participating in the annual physical inventory at the store level
Act as a liaison between Director of Retail and store managers to maintain communication flow from corporate team to stores
Assist with hiring of retail associates by conducting 1st or 2nd interviews
Assist Director of Retail in rolling out all initiatives by developing clear and concise directives for implementation
Conduct store visits to review sales, operations, standards and make recommendations for improvements
Focus on improving all policies and procedures to ensure that standards are being followed at the store level
Regularly review and make any needed updates to the retail policy and procedures manual
Assist in managing new store openings, logistics and store set up to ensure store opening timeline achieved
Partner with Marketing team on all logistics for store events
Qualifications
4+ years in hands-on retail management, or a similar in the fashion or luxury retail industry
Strong project management and organizational abilities
Excellent interpersonal and communication skills
Creative problem-solving and the ability to multitask in a fast-paced environment
Understanding of retail store operations, visual merchandising, and event planning
Ability to travel to all store locations as needed
Bachelor's degree and strong knowledge of Shopify systems
Travel Center General Manager (Must Be Relocatable)
General Manager Job 22 miles from Mount Vernon
Pilot Company is an industry-leading network of travel centers with more than 30,000 team members and over 750 retail and fueling locations in 44 states and six Canadian provinces. Our energy and logistics division serves as a top supplier of fuel, employing one of the largest tanker fleets and providing critical services to oil operations in our nation's busiest basins. Pilot Company supports a growing portfolio of brands with expertise in supply chain and retail operations, logistics and transportation, technology and digital innovation, construction, maintenance, human resources, finance, sales and marketing.
Founded in 1958 by Jim A. Haslam II and currently led by CEO Adam Wright, our founding values, people-first culture and commitment to giving back remains true to us today. Whether we are serving guests, a fellow team member, or a trucking company, we are dedicated to fueling people and keeping North America moving.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status or any other characteristic protected under applicable federal, state or local law.
Job Description
Pilot Flying J is seeking an experienced Retail General Manager to oversee our high-volume retail facilities. You will be responsible for the generation and execution of travel center and restaurant business plans to achieve established standards, sales and profit objectives as well as customer satisfaction.
The Retail General Manager will also be:
Ensuring that customer expectations are met
Conducting meetings with subordinate employees
Maintaining effective vendor relationships
As a Retail General Manager for Pilot Flying J, you will build, coach, manage and develop teams from a staffing, interviewing, hiring and training standpoint.
Additional responsibilities for the Retail General Manager include:
Driving sales
Managing team members
Tracking inventory
Providing customer service
Performing P&L analysis
Pay Rates Starting between: $48,900.00 - $72,750.00 / year
Qualifications
As a Retail General Manager, you must exemplify integrity and accountability at the managerial level as well as demonstrate excellent team leadership skills. Furthermore, you must be able to work a flexible schedule of nights, days, weekends and holidays.
Additional requirements of the Retail General Manager include:
Minimum 2-3 years of management experience in the retail, restaurant, grocery or other service industry with responsibility for financial results
Previous management proficiency in high volume retail with P&L accountability
Ability to create and maintain a customer focused culture
Additional Information
Fuel Discount
Nation-wide Medical Plan/Dental/Vision
401(k)
Flexible Spending Accounts
Adoption Assistance
Tuition Reimbursement
Flexible Schedule
Weekly Pay
Job Location
Co Manager
General Manager Job 3 miles from Mount Vernon
The Co-Manager is responsible for selling floor leadership with the overall goal of customer satisfaction. They act as second in command, assisting the Store Manager in the overall running of an individual store.
Reports To: Store Manager
Supervises: Assists Store Manager with key holders and all store associates
Essential Functions
People Development
Recruitment & Retention: Network, recruit, hire, develop, and retain high-quality management and associates to fill store profiles and support succession planning.
Training Completion: Ensure all associates complete training per company guidelines.
Leadership by Example: Lead by example by training, developing, and providing ongoing feedback and coaching on product knowledge, selling skills, visual merchandising, and delivering the customer experience.
Customer Experience
Customer Service: Ensure an excellent level of customer service is a priority at all times by consistently executing and achieving the Customer Experience through regular assessment, coaching, and follow-up with the team.
Visual Merchandising: Implement all visual merchandising standards, directives, promotions, and maintain overall cleanliness and organization of the sales floor and stockroom.
Drive Sales & Profitability
Sales Goals: Meet or exceed profitability expectations for the store in sales, payroll, shrink, and conversion.
Strategic Execution: Create and execute strategies to maximize store sales and control expenses.
Operational Effectiveness
Payroll Management: Meet all payroll expectations.
Loss Prevention: Control company assets by meeting all loss prevention measures.
Policy Compliance: Execute and comply with all company policies and procedures.
Additional Responsibilities
Decision Making: Use sound judgment when making decisions.
Communication: Maintain excellent communication skills.
Integrity & Respect: Act with integrity and respect.
Adaptability: Adapt to changes required by the business.
Multitasking: Ability to handle multiple tasks simultaneously.
Additional Duties: Assume and complete other duties as assigned by the supervisor.
Job Requirements
Minimum two years of managerial experience with a proven track record for driving sales and profit results, and training and developing a team of individuals.
Proficiency in personal computer use and detailed report analysis.
High school education or equivalent preferred.
Ability to perform heavy lifting in excess of 30 pounds.
Ability to stand for a minimum of eight hours during scheduled shifts.
Retail Operations Manager
General Manager Job 18 miles from Mount Vernon
Cynthia Rowley is a leading global lifestyle brand based in New York City, known for women's ready-to-wear, accessories, surf, and swimwear. Cynthia Rowley is a community of creative, smart entrepreneurs seeking exceptional talent to further build the brand.
Role Description
The Retail Operations Manager is responsible for executing and managing all retail operations. This role involves coordinating between internal teams, external vendors, and stakeholders to oversee new store openings, renovations, rollouts, or other retail initiatives. The Retail Operations Manager ensures all operational and strategic goals are met while maintaining brand consistency and a seamless customer experience.
Key Responsibilities
Store Operations & Performance
Recruit, train, and develop store managers and staff.
Foster a positive team culture and maintain high employee engagement.
Oversee daily operations of multiple retail locations to ensure efficiency and profitability.
Analyze sales performance and implement strategies to maximize revenue.
Ensure stores meet company standards for visual merchandising, cleanliness, and customer service.
New Store Research & Openings:
Conduct detailed market research to identify potential locations for new stores, analyzing demographics, competitors, and market trends.
Manage timelines and coordinate with contractors and architects as needed to execute new store openings
Oversee end-to-end project management for retail initiatives, including new store launches, shopping events, trunk shows, and activations.
In-Store Event Activations & Trunk Shows:
Plan and execute dynamic in-store events to drive customer engagement, sales, and brand loyalty.
Organize in-store trunk shows, liaising with outside vendors and partners to curate exceptional experiences.
Coordinate exclusive trunk shows at private residences, creating personalized, high-touch events for clients.
Visual Merchandising & Decor:
Lead retail merchandising and seasonal planning for our stores
Support the execution of store decor updates, ensuring cohesive and aesthetically pleasing displays.
Team Collaboration & Stakeholder Coordination:
Recruit, train, and develop retail teams that exemplify brand culture and best-in-class customer experience
Lead store managers to establish and exceed brand standards of service, visual merchandising, local marketing, and overall operational excellence in execution
Help establish and manage store-level financial targets, costs, and KPIs to meet or exceed plan
Analyze data and compile weekly/monthly reports on store performance
Qualifications
4+ years in retail management, or a similar role, preferably in the fashion or luxury retail industry.
Strong project management and organizational abilities.
Excellent interpersonal and communication skills.
Creative problem-solving and the ability to multitask in a fast-paced environment.
Understanding of retail operations, visual merchandising, and event planning.
Familiarity with project management tools and software.
Bachelor's degree in Fashion, Business, Marketing, or a related field.
What We Offer
Competitive salary and comprehensive benefits package.
Opportunities to contribute to exciting, high-profile projects.
A collaborative and innovative work environment.
Career growth within an expanding, forward-thinking fashion brand.
District Manager, NYD/CT
General Manager Job 18 miles from Mount Vernon
STATEMENT
This position is responsible for the sales and development of Banfi Vintners' portfolio of products in a designated district.
ESSENTIAL DUTIES AND RESPONSIBILITIES
Manages distributors to achieve goals including shipments, depletions and distribution.
Manage execution and compliance for all channels of trade.
Maintain appropriate inventory levels to achieve annual program goals.
Maintain and ensure Distributor AR is up to date and adhering to the Banfi Corporation Policies.
Recap Distributor and Sales channel depletions/PODs adhering to the Banfi Corporation Policies.
Maintain Pricing Documents (Internally and at Distributors) ensuring all are up to date and follow Banfi's Pricing Strategy.
Creative Effective Distributor Incentive Programs to achieve Monthly/Quarter Goals and Expectations while maintaining fiduciary responsibility.
Successfully launch new items adhering to distributor requirements and follow Banfi Marketing Executions Standards.
Actively involved in developing annual business plan for designated market.
Creates and introduces company brand programs and strategies and has direct responsibility for distributors in a geographic area.
Take active role in assessing distributor performance. Manage and develop wholesalers' capabilities to adopt and implement Banfi's brand strategies and objectives through effective implementation of the Banfi âSales Processâ.
Insure that Banfi's distributors are managing Banfi's National brand strategies to the trade.
Call on retail, on premise, and chain accounts in conjunction with the distributor sales force or independently.
Possess ample knowledge of products, wine industry, competitive markets, brands, and customers' issues and typical needs.
Cultivate cross-department relationships within the company, especially between sales and marketing, to carry out Banfi's National brand strategies. Adherence to executive directions is a critical part of your job.
Exercise appropriate behavior with Banfi's Suppliers, always representing supplier brands in the best and most professional manner.
Exercise the highest level of fiduciary duty to the company in all financial matters, including budgets, promotional spending and every aspect of the Company's business.
Soliciting sales and developing new accounts and maintaining established accounts, all with the ultimate sales order approval completed at the Corporate headquarters.
Conduct wine tastings and wine dinners.
Train On Premise and Off Premise Accounts staff on Banfi wine products.
Be prepared to work evening hours and weekend hours when necessary in order to accomplish whatever immediate goals or administrative tasks are required.
Order all Banfi POS for distributor.
Set display goals and track display activity with distributor & evaluate & report to supervisor.
Set shelf & cold box standards, implement strategies for execution with distributor.
Coordinate distributor in store tastings.
Job execution will break into following components:
60 % time in the Field (on own, with wholesaler reps or Banfi managers)
20 % time on Wholesaler interaction (in market or at wholesaler)
20 % time on Administrative, Preplanning and Follow up.
QUALIFICATIONS
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EDUCATION, EXPERIENCE and SKILLS
A four-year college degree and/or equivalent
Good written communication skills
Good oral communication and interpersonal skills. Incumbent must articulate in a professional and personable manner to be a strong leader and partner to Banfi Customers and Trade. This would include virtual communication platforms.
Fluent knowledge of PC systems, working within Microsoft Office
Mathematical and interpretive skills: Incumbent must have the ability to calculate and interpret financial and statistical data that affects everyday Banfi business
PHYSICAL DEMANDS
The physical demands described here are representative of those required by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform essential functions. While performing the duties of this job, the incumbent is regularly required to use their hands and eyes for PC use; reach with hands and arms; talk and hear. The incumbent is required to stand; sit; stoop, kneel, crouch; see, taste and smell wine products in particular. The incumbent must be aware that the job involves distribution of alcohol beverages and recognizes that the company in no way encourages excessive or unnecessary drinking of alcoholic beverages while exercising the duties of this job. The incumbent must occasionally lift and/or move up to 50 pounds at a time, the approximate weight of a case of wine.
ADDITIONAL REQUIREMENTS
Current valid driver's license
Overnight travel as required and must be able to meet a minimum requirement travel schedule for assigned territories
Presentation Skills.
Public speaking. Sales Meetings, Training sessions, Wine dinners, etc.
Excellent time management skills.
No DWI offenses or illegal drug use.
Must use for business a clean, late model, presentable and fully operational 4-door vehicle that reflects professionalism
Employee must comply with all federal, state, and local laws and regulations which govern the alcoholic beverage industry and maintain at all times the highest ethical business standards and fiduciary duty on behalf of the company and its customers.
Solar Operations Manager
General Manager Job 18 miles from Mount Vernon
Mpower Solar is a rapidly expanding local solar installer based in New York City, committed to providing top-notch products and outstanding customer service. Our expertise lies in sales, design, solar construction, and maintenance of solar panel systems across NYC and expanding. Mpower is excited to offer an exciting opportunity for a Solar Operations Manager at our Brooklyn, Headquarters.
As a Solar Operations Manager, you will ensure the efficient functioning of our solar operations by overseeing Sales Ops, Proposal & Design, and Project Management teams. You will work closely with the field team to ensure timely project execution and keep deals moving forward efficiently. Your strategic mindset, leadership, and operational expertise will drive seamless coordination, execution, and overall project success.
The ideal candidate for the Solar Operations Manager role is a dynamic and strategic leader with a passion for renewable energy and a track record of success in operations management. They possess a unique blend of leadership skills, technical expertise, and business acumen, enabling them to effectively manage multiple teams and drive operational excellence
Responsibilities:
The Solar Operations Manager will be responsible for overseeing three teams while maintaining excellent stakeholder management.
Proposal Creation Team:
Support the Proposal Team Manager in overseeing the creation of accurate and high-quality designs and proposals for prospective customers.
Ensure proposal documents meet company standards in terms of accuracy, completeness, and consistency.
Facilitate collaboration between the proposal, sales, and engineering teams to develop tailored solutions for customers.
Project Management Team:
Provide guidance to the Project Management Team to ensure solar installation projects are executed efficiently and on schedule.
Oversee coordination between cross-functional teams, ensuring alignment with project requirements, deadlines, and operational goals.
Monitor project progress, identifying risks and implementing mitigation strategies for timely completion.
Ensure seamless collaboration between the Operations, Field team and Sales teams for customer approvals and project deliverables.
Sales Ops:
Oversee the Sales Ops Manager in optimizing CRM processes, automations, and data workflows within HubSpot to enhance operational efficiency.
Ensure the development and delivery of accurate reports that support sales and operational decision-making.
Work with the Sales Ops Manager to continuously refine CRM systems and workflows, improving usability and scalability to support company growth.
Qualifications:
Proven experience in project management, preferably in the solar energy industry.
Self-starter, highly organized, resourceful, and comfortable working in an entrepreneurial environment.
Detail-oriented with a strong sense of personal responsibility and ownership of work products.
Ability to manage multiple projects simultaneously and prioritize tasks effectively.
Excellent leadership, communication, and interpersonal skills.
Proficiency in project management software and Microsoft Office Suite.
Benefits:
Full-Time in Office position.
Health, prescription, dental, and vision benefits are available.
Paid Holiday, Vacation, and PTO days.
Matching 401K.
Paid Training.
Operations Manager
General Manager Job 18 miles from Mount Vernon
Do you want to help entrepreneurs raise millions of dollars to scale what could be the next unicorn? Then join us at Capital Department, a fundraising firm that helps startups raise capital from retail and institutional investors.
Capital Department is on a mission to open access to capital for all; we've helped innovative startups raise $175M+ to date. As Deal Operations Manager, you will work in close partnership with startup CEOs to raise capital, owning investor pipelines, and optimizing campaigns.
You will own the operations for each deal, from generating investor leads to managing fundraising pipelines and investor outreach. Just as public companies raise money online from retail investors, you'll make it easy for private companies to do the same!
This role is ideal for an accomplished professional with experience in fundraising, venture capital, or startup sales with a proven track record of:
Either raising capital for startups or deploying capital to startups, understanding the fundraising process from the founder and investor perspectives; and
Effectively managing internal and external stakeholders, ensuring seamless coordination between startup founders, investors, and deal teams.
As a major bonus, you'll be joining an ambitious, inclusive, and engaging team that has worked with VC-backed technology companies and Fortune 500 companies and our work has been featured in Forbes, PBS, The New York Times, The Financial Times, and Fast Company.
We're experiencing explosive demand - come be part of our journey! đ
What will you be doing?
Owning the execution and operations of startup investment rounds to build high-performing investor pipelines that convert investment dollars in partnership with founders, their teams, and Capital Departments:
Build and manage high-performing investor pipelines, from lead generation to conversion tracking.
Perform market research, including pulling comparables.
Lead data-driven analysis on prospective investors, outreach performance, and pipeline efficiency.
Monitor fundraising KPIs, generate reports, and implement and test strategies to drive performance.
Develop and execute multi-channel investor outreach campaigns to reach potential investors, which may include company customers, partners, personal networks, angel investors, funds, and more.
Leverage automation tools to optimize outreach, investor engagement and CRM updates.
Implement scalable internal systems and tools to enhance fundraising outcomes.
What are we looking for?:
4-7 years of experience in fundraising, venture capital, or startup sales.
Proven track record of either raising capital for startups or deploying capital to startups.
Proficiency in Google Workspace including Docs, Sheets, and Slides, Asana, Zoom, Slack, CRM tools (Pipedrive preferred), and email service providers (Klaviyo preferred).
Meticulous attention to detail and strong organizational skills.
Ability to manage and coordinate multiple projects simultaneously.
Highly motivated, resourceful individual.
Capable of working in fast-paced, unstructured environments and delivering innovative solutions.
Operations Manager (Beauty/Wellness)
General Manager Job 18 miles from Mount Vernon
NOTE: To apply, please send an email to ************** with "Job Application - Operations Manager" in the subject. Include a brief intro in the body of the email and attach your resume. Candidates will only be reviewed via email.
COMPANY: Hae CPG
POSITION: Operations Manager
ROLE TYPE: Full-time
REPORTS TO: Director of Operations
OFFICE LOCATION: Brooklyn, NY, role will be remote but require working hours of 9am to 6pm EST
About the Company
Hae CPG is a collective of operations and supply chain experts leading emerging beauty and wellness brands through their growth journey. With our support, brands have peace of mind, knowing they have access to the full spectrum of operational support, from the nitty-gritty of daily operations to the strategic foresight needed for long-term success.
From product conception to the doorstep of customers - we specialize in laying down the foundation of a brand's business and executing their ideas, so they can focus on their number one priority - growth.
Our areas of expertise include inventory planning, production management, 3PL sourcing, retail and e-commerce fulfillment and operations, and transportation logistics. Our team has experience working with and shipping to most retailers in the US and globally, including Sephora, Ulta, Target, Walmart, CVS, Nordstrom, Violet Grey, Goop, Cult Beauty, Mecca, and more.
Role Description
Hae CPG is seeking an experienced CPG/Beauty Operations Manager to to join our team of fellow operations and supply chain nerds and baddies!
As the Operations Manager, you'll work closely with the Hae CPG leadership team to manage client relationships and drive daily operational flows across transportation logistics, retail operations, inventory strategy, and the cultivation of key vendor and logistics partnerships.
We're looking for someone with a genuine passion for supply chain and operations, who excels in both strategic problem-solving and detailed execution. Strong communication skills, a readiness to learn, and the ability to adapt to evolving tasks and workflows are essential. This role offers a great opportunity to make a significant impact on our clients' operations and advance your career in the dynamic field of consumer product operations.
Responsibilities
Partner with the Hae CPG team to streamline and oversee day-to-day client operations, including supply chain management, retail fulfillment, logistics and freight/transportation, inventory control, and comprehensive reporting and planning. Ensure seamless execution of all client workflows across these domains.
Develop and maintain strong relationships with brand teams, vendors, retail partners, and logistics and supply chain stakeholders. Ensure timely and effective communication, addressing inquiries and issues promptly to foster collaborative and productive partnerships.
Develop, organize, and maintain comprehensive client documentation, including reporting formats, Standard Operating Procedures (SOPs), and internal templates. Regularly update these documents to reflect current processes and standards.
Support reporting responsibilities across inventory reconciliation, outbound logistics, freight operations, and retail activities. Analyze data to provide actionable insights and support strategic decision-making.
Oversee the accurate and timely shipping of retail purchase orders across all retail channels and platforms, including EDI, 3PL warehouse management systems (WMS), and Amazon Seller/Vendor Central. Monitor and resolve any issues related to shipping and fulfillment.
Audit and analyze 3PL, freight, and shipping expenses and bills to ensure accuracy and cost-effectiveness.
Ensure that B2B outbound shipments adhere to retailer routing guidelines. Review and analyze chargebacks, providing detailed reports and managing disputes with retailers as necessary to resolve discrepancies and recover costs.
Oversee the integration and functionality of operational software across ERP systems, retail platforms, warehouse management systems, inventory management tools, and middleware. Ensure smooth, accurate, and timely data transmissions; troubleshoot technical issues as needed.
Manage relationships with 3PLd, freight forwarders, and assembly facilities to ensure efficient and timely shipping and delivery of e-commerce and retail orders. Oversee specialty services and value-added projects, including creating and managing BOMs.
Coordinate the transportation and delivery of finished goods, components, and shipping materials, ensuring that all shipments are documented, tracked, and managed effectively for both domestic and international transportation.
Monitor inventory levels across all locations, flagging and addressing discrepancies as needed. Develop and implement inventory control strategies to optimize stock levels, minimize stockouts, and reduce shrinkage.
Administer client purchase orders and production timelines, coordinating with vendors to ensure timely completion of orders. Track production statuses, manage delays, and align supply chain activities with demand forecasts to meet client requirements.
Train and guide Operations Associates on daily operational tasks across e-commerce, retail, customer experience, inventory allocations, and outbound logistics. Provide mentorship and support to enhance their performance and ensure they are well-versed in operational procedures and company standards.
Requirements
Minimum of 4+ years of experience in the retail/CPG industry, with a focus on operational functions, preferably in a startup environment. Experience in retail fulfillment is a plus.
Passion for operations and supply chain management is essential, demonstrating a genuine enthusiasm for optimizing processes and driving efficiency across all operational aspects.
Strong analytical skills with a high proficiency in data analysis and detail-oriented tasks. Comfortable with data formatting, manipulation, and analysis, with retail math skills being an additional advantage.
Dynamic self-starter and team player with an entrepreneurial mindset. Capable of self-managing and working independently, without needing extensive supervision.
Highly organized and detail-oriented, with the ability to handle multiple clients, emails, timelines, launches, and purchase orders simultaneously, ensuring accuracy and timeliness.
Ability to blend creativity with data to strategize and implement efficient and innovative solutions.
Agile and resourceful problem solver, adept at adapting to a constantly evolving business environment.
Proven ability to thrive in a fast-paced setting, quickly adapting to new circumstances while maintaining a strong attention to detail.
Excellent interpersonal and communication skills, with a strong focus on relationship building with both internal teams and clients.
Enthusiasm for working in a startup, with the capability to approach growth like an entrepreneur. This role offers the freedom to innovate and will have a significant impact on the company's overall growth and culture.
Strong Excel skills required, including comfort with formulas, pivot tables, report building and data analysis.
Experience working with various retail formats, including big box, mass, specialty, and boutique retailers. Understanding of routing guides and retail order fulfillment flows is essential.
Familiarity with retail platforms (e.g., RetailLink, TMS, Partners Online, DSCO, CommerceHub) and experience with Shopify, QuickBooks, WMS, ERPs and EDI.
Experience in team management.
E-commerce and Digital Operations Manager
General Manager Job 18 miles from Mount Vernon
Lilla P, a women's clothing brand, seeks a technically proficient, highly organized, and data-driven E-commerce Manager to oversee the execution, optimization, and performance of our Shopify-based DTC e-commerce site and custom B2B platform.
This role manages all digital customer touchpoints, ensuring a seamless experience across direct-to-consumer (DTC) and wholesale (B2B) channels. The E-commerce Manager will focus on site functionality, customer experience optimization, digital workflows, and conversion rate improvement-owning digital operations while aligning closely with the Marketing Director to support traffic acquisition and customer retention efforts.
Reporting to the Owner and Marketing Director, this role ensures that e-commerce performance, data integrity, and digital systems support both marketing and operational efficiency.
Key Responsibilities
E-commerce Operations & Site Management
Oversee daily e-commerce operations for LillaP.com and the B2B portal, ensuring seamless functionality and an optimized user experience.
Maintain product data accuracy between NetSuite, Shopify, and the B2B application, ensuring correct pricing, inventory, and attributes.
Ensure that all site optimizations and technical enhancements directly support traffic acquisition, conversion rate improvement, and long-term customer retention.
Execute seasonal product launches, promotions, and markdowns, aligning with the marketing calendar.
Optimize site speed, mobile usability, and checkout flows to improve conversion rates.
Performance Analytics & Digital Marketing Execution
Own all performance reporting and analytics, delivering weekly, monthly, quarterly, and annual reports on e-commerce sales, marketing efficiency, site performance, and customer behavior.
Track and analyze key metrics (CAC, ROAS, LTV, CVR, AOV, cart abandonment) to provide actionable insights that guide marketing strategy, budget allocation, and site optimization.
Maintain centralized dashboards that integrate data from marketing campaigns, site performance, customer journeys, and B2B engagement.
Ensure accurate attribution of sales and engagement across paid, organic, email, and affiliate channels to optimize media spend and digital strategy.
Lead conversion rate optimization (CRO) through A/B testing, UX enhancements, and checkout improvements to maximize sales.
Oversee SEO strategy, ensuring structured data, metadata optimization, and search indexing best practices align with paid media initiatives.
B2B Customer Experience & Workflow Enhancements
Work closely with the Marketing Director to integrate B2B customer insights into site optimizations and marketing campaigns.
Partner with Customer Service and Sales teams to address and resolve pre- and post-purchase customer pain points.
Project Management & Technical Collaboration
Organize, document, and maintain technical and operational workflows, system integrations, and process improvements.
Act as the liaison between business teams, IT, and developers, ensuring technical improvements align with business goals.
Oversee integrations between Shopify, NetSuite, Google Cloud Console, Klaviyo, Celigo, Avalara, Happy Returns, and other key platforms.
Qualifications
5+ years of experience in e-commerce management, digital merchandising, or website operations.
Experience working in both e-commerce operations and B2B customer experience.
Strong project management skills, including experience coordinating remote teams and managing documentation in JIRA, Basecamp, and Trello.
Ability to collaborate with marketing teams while owning site CRO and UX improvements.
Technical knowledge of NetSuite is required (direct experience preferred).
Understanding of API integrations, SQL, JavaScript, JSON, and HTML is a plus.
SEO expertise, including site structure, metadata optimization, and search indexing strategies.
Operations Manager
General Manager Job 18 miles from Mount Vernon
Founded in 2010 in Brooklyn, NY, +MEDRITE is one of the fastest growing healthcare organizations in the country. As a top provider of urgent care, +MEDRITE revolutionizes healthcare by offering an efficient alternative to emergency rooms and primary care appointments. Our neighborhood urgent care centers provide walk-in access to board-certified physicians for testing, injury, illness, vaccinations, and more, ensuring fast and personalized care. Dedicated to health and wellness, +MEDRITE delivers a first-class patient experience with top-quality centers.
Role Description
This is a full-time on-site role for an Operations Manager at our New York, NY location. The Operations Manager will oversee daily operations, ensuring efficient service delivery and compliance with healthcare regulations. Responsibilities include managing staff, coordinating schedules, implementing operational policies, and maintaining a high standard of patient care. The role also involves managing budgets, supplies, and ensuring the facility is well-maintained and operates smoothly.
Qualifications
Experience in healthcare operations management and staff supervision
Strong organizational skills and attention to detail
Excellent communication and interpersonal skills
Knowledge of healthcare regulations and compliance standards
Ability to manage budgets and resources efficiently
Problem-solving skills and the ability to handle stressful situations
Bachelor's degree in Healthcare Administration, Business Administration, or related field
Experience in urgent care or similar healthcare settings is a plus
Operations Manager
General Manager Job 18 miles from Mount Vernon
About Us:
At Zealthy, our mission is to make high-quality healthcare accessible to everyone, no matter their location. We are building the world's largest and most trusted virtual healthcare platform, transforming how care is delivered to ensure anyone, anywhere, can receive the healthcare they need.
Founded by a healthcare entrepreneur with a proven track record, including scaling a previous company to a $5B valuation, Zealthy is positioned for sustainable growth as we rapidly scale to achieve our ambitious vision. Our unwavering commitment to quality and accessibility drives everything we do.
We are a team dedicated to serving our patients. While our in-person work culture runs Monday to Friday and typically extends beyond typical work hours, the true reward lies in the impact we create. Every team member is essential in building something groundbreaking. As a full-time team member, you won't just shape the future of healthcare-you'll also share in our success through equity ownership, because we believe that every contributor should be a literal and figurative owner of what we're creating.
If you are not ready to dedicate yourself to your work and the vision of building the world's largest & highest quality telemedicine company 5 days a week in person, you should not apply.
Join us and help redefine the future of healthcare.
The Role:
We are currently seeking a full-time Operations Manager. Reminder: this is a full-time and in-person position located in New York, NY. If you are looking for a remote or hybrid position, this is not the right fit for you.
What You'll Do:
Oversee day-to-day operations, including managing a team of ~200 coordinators, ~200 providers, and ~20 coaches; ensuring alignment with company goals.
Design and implement scalable processes using tools like the Zealthy provider and coordinator portal, ZenDesk, and other external platforms.
Serve as the main point of contact for provider requests, ensuring their needs are met efficiently and effectively.
Monitor and analyze Objectives and Key Results (OKR's) to identify areas for improvement.
Develop and implement workflows and SOPs to enhance operational efficiency.
Continuously evaluate and improve the telehealth delivery model to meet regulatory requirements and industry best practices.
Collaborate with pharmacy partners, maintaining a high level of attention to detail and developing scalable systems for smooth operations.
Analyze key operational and clinical data to identify areas for improvement and inform decision-making.
Work closely with the operations team, CEO, and other leadership to implement and refine strategic initiatives.
Lead ad-hoc projects and initiatives, bringing an ownership mindset to every task.
What You'll Bring:
4+ years of relevant experience, including at least 1+ year managing people, ideally at a telehealth or healthcare startup.
Proven ability to manage and develop teams in a fast-paced environment.
Bachelor's degree required.
Exceptional communication and organizational skills with a strong attention to detail.
A proactive and positive attitude toward tackling varied tasks in a dynamic setting.
A willingness to work in person, full-time, with dedication to Zealthy's mission and goals.
eCommerce Operations Manager
General Manager Job 18 miles from Mount Vernon
The Global eCommerce Operations team is responsible for operational stability of hundreds of eCommerce sites and integrations across many brands and markets. This role plays a key part in optimizing how we work together, breaking down silos and aligning collaboratively around defined goals and priorities.
A leader in this role will be passionate about increasing operational efficiency with business and technology leaders.
To start, this is a cross-functional individual contributor role that supports eCommerce brands in the North America.
Key Responsibilities
Collect and manage dashboards of bugs and incidents that happen across our digital ecosystem to form a bigger picture that helps inform key improvements to prioritize
Actively monitor all data tools for any friction patterns in the end-to-end operational landscape
Manage day-to-day tasks prioritized by impact to the site customer and business manager of the site
Review potential impact and proactively communicate issues/concerns in order to avert operational inefficiency
Assist in creating light-weight frameworks, using data to break down problems toward collaborative, impactful solutions
Contribute to standups and executive statuses
Track OKRs on operational integrity for quarterly stakeholder review
Identify metrics from various sources to highlight patterns, trends, and opportunities
Build relationships with cross-functional teams to enable best practice learnings and increased alignment across the division
Cascade information and materials that support our desired interaction models
Qualifications
Bachelor's degree or relevant business operations experience in a complex multi-brand retailer
5+ years of relevant work experience in program management
Proven self-starter and ability to navigate ambiguity as well as balance the needs of multiple stakeholders
Excellent communication, presentation and interpersonal skills
Ability to facilitate actionable working sessions with distributed teams across all levels
Experience creating and scaling new processes
Experience working in a cross-functional team and navigating dependencies
Comfortable with ongoing technological and organizational change
Technical Competencies
Proficiency with Jira and other Atlassian products
Proficiency with Excel and creating data charts from tables and formulas
Experience driving data-driven initiatives using well-defined KPI metrics
Working knowledge in digital behavioral tools such as FullStory, ContentSquare, etc.
Solid understanding of data-driven decision making
Understanding of multi-brand retail or eCommerce business
Familiarity with with agile methodologies and iterative development processes
Passion for eCommerce trends and best practices
Revenue Operations Manager
General Manager Job 18 miles from Mount Vernon
GovDash is being rapidly adopted by companies across the country to redefine how their capture, proposal, and contract teams go after opportunities. It assists government contractors with capture, proposal development, contract management, and more-all in one place. GovDash has scaled to 7-figures in ARR in just 12 months and is looking for a partner who is excited about helping the team continue to grow.
Role Overview:
We're looking for a strategic and hands-on Revenue Operations Manager to own the tech stack and process implementation for GovDash's GTM teams. Reporting to the Head of Demand Generation, you'll work closely with Sales, Field Marketing, and Industry Solutions teams to develop a seamless experience for the members of these teams and help track key metrics. This person will be both strategic - with the ability to have a bird's eye view of the whole business, while also building that strategy out to actualize it.
Key Responsibilities:
Tech Stack Management: manage the Marketing, Sales, and CS tech stack (CRM, data, analytics tools, etc.).
CRM & Data Integrity: Oversee CRM hygiene, automation, and optimization for accurate Marketing, Sales, and CS data reporting.
Forecasting & Pipeline Analysis: Develop and refine forecasting models; align assumptions with Marketing, Sales, and CS leadership.
Support the GTM team with compensation tech (Quotapath). Make sure clear and concise processes are set up to ensure reps are paid correctly and on time.
Reporting & Analytics: Create dashboards for key metrics (Marketing attribution, conversion rates, deal velocity, revenue trends).
Process Optimization & Efficiency: Identify and resolve operational bottlenecks; implement workflows and automations.
Develop enablement resources; partner with Marketing & Product on lead generation, handoffs, and expansion strategies.
Work closely with the executive leadership team to align the GTM processes across each department.
Qualifications:
Deep understanding and building ability in HubSpot, Gong, Stripe, PandaDoc, Zapier, and many other tools, with the ability to learn new tools quickly.
Ability to set up processes that reflect in the tech stack across Marketing, Sales, and CS.
Experience: 3-5 years in RevOps or related SaaS role, with experience building on top of previously built processes, while building others 0 to 1.
SQL experience is a plus
Hybrid in our NYC or DC office is preferred, but open to Remote.
Operations Manager
General Manager Job 22 miles from Mount Vernon
We suggest you enter details here.
Role Description
This is a full-time role for an Operations Manager located on-site in Mahwah, NJ. The Operations Manager will be responsible for overseeing daily operations, ensuring efficient workflow, managing staff, and coordinating with other departments to ensure smooth business operations. Responsibilities include developing operational policies, managing budgets, implementing process improvements, and ensuring compliance with company standards and regulations.
Qualifications
Strong leadership and staff management skills
Experience in operational planning, policy development, and process improvements
Proficiency in budgeting and financial management
Excellent organizational and multitasking abilities
Effective communication and interpersonal skills
Ability to work on-site in Mahwah, NJ
Experience in the ticketing or events industry is a plus
Bachelor's degree in Business Administration, Operations Management, or a related field
District Manager
General Manager Job 18 miles from Mount Vernon
COMPANY
Joe & the Juice is a fast-growing freshly made juice, coffee, and sandwich concept. JOE was founded in Copenhagen in 2002 and has grown to +370 stores across 17 countries with more than 4,000 employees worldwide. The brand offers a healthy, convenient, and ambient experience when entering our universe and our concept extends beyond just the products themselves, but about the people behind them. We have an ambitious plan to grow our business to 1,000 stores by 2028 and we are looking for the right talent to join our exciting journey ahead!
We are a people business, and our goal is to become the first truly global people-centric food & beverage company. To achieve this, we strive to continuously develop a unique culture based on our virtues as the backbone of our company's success,
Positive Attitude
,
Inclusion
,
Social Ties
, and
Growth.
By simultaneously focusing on having a high degree of
Employee Engagement
, we rely on our employees to adhere to and promote our virtues, leading to a high employee belonging. If you can relate to this, maybe you will join our family?
JOB SUMMARY - What it's all about
Position title: District Manager
Reports to: Market Manager
Job Location: NYC
Hourly Rate: $95,000 - 110,000
Closing Date for Job Post: December 31, 2024
JOB SUMMARY
As a District Manager, you are responsible for your district's daily operations and development, ensuring the highest performance possible in all operational areas through effective sparring with your Operational Manager and by leading the Store Managers reporting to you. You are responsible for ensuring all stores adhere to market-specific legal requirements, company policies, and compliance structures. You are expected to have a full financial and operational holistic overview of your district by developing and leading your employees with a commercial mindset, resulting in an inclusive culture with highly engaged employees.
Your overall success in this position depends on the degree to which you can lead and develop highly engaged employees, where all operational conceptual in-store requirements are followed to deliver best-in-class guest experiences, turning regular customers into beloved returning guests. Ultimately, you are accountable for meeting the cost budget and reaching the district's sales targets and profits.
KEY RESPONSIBILITIES
Virtue-Based Leadership: Effectively lead your team members in alignment with company virtues and operational principles.
Recruitment: Responsible for the recruitment, pre-boarding, and onboarding of managers, as well as future talent pipeline. Responsible for performance management, and employee terminations in alignment and coordination with HR.
Employee Engagement: Develop and inspire your Store Managers through 1-1 development plans, employee engagement actions, in-store training, and team meeting facilitation.
Talent Acquisition: Ensure an optimal talent pipeline across all stores in your district by proactively using the Team Performance Overview. Always have the next talent ready as the number of stores expands.
Operational Requirements: Maintain a safe, compliant, and healthy working environment by enforcing hygiene, health, and safety standards while ensuring brand and local standards are maintained per guidelines. Overall accountability of all stores is compliant with the preventative maintenance program, including facility, equipment, and grounds maintenance.
Shift Planning and Structures: Ensure optimal store shift plans across all stores, considering seasonality, local events, and other circumstances impacting the store traffic and ensuring an ideal workflow by company standards, as well as store budget. Support Store Managers in effectively managing employee absence and ensuring working time follows contractual obligations, union agreements, and legal requirements.
Stock Handling: Follow up on the Store Manager's stock handling, counting, and ordering to ensure optimal inventory. Hereby, the cost of goods sold does not exceed the specified monthly target.
Performance Management: Accountable for building sales and optimizing store profit through your store managers to achieve company-defined KPIs (conduct store performance reviews)
KEY QUALIFICATIONS
Must have at least 3-5 years operational experience.
Must have multi-unit management experience in fast/casual restaurant company with successful track record.
In depth knowledge of cost control & inventory management.
Skilled in handling customer feedback and implementing service improvements.
Skilled at implementing employee retention initiatives.
Proven track record of success in executing strategies that drive profitability and customer satisfaction
Strong leadership, communication, and problem-solving skills
Excellent culinary knowledge and experience in menu development and pricing
Proficient in Microsoft Office Suite, point-of-sale systems, and food safety regulations
Knowledge of restaurant operations and best practices
THE BENEFITS
Medical/dental/vision coverage
Commuter reimbursement account through AMERIFLEX
401k plan for retirement savings
Employee perk program to save on travel, entertainment, and more.
Employee meal plan
Free coffee - duh'
New parent leave
An opportunity to make a real impact on the people around you, both by growing them and by connecting them to real food
A collaborative team of people who live our core values and have your back
A clear career path with opportunities for development, both personally and professionally
THE PROCESS
Submission of Application - Resume Review - Initial Screening - Interviews - Offer - Onboarding
We will only consider applications through Easy Apply and will conduct interviews ongoingly.
For US job post only: NOTICE OF NON-DISCRIMINATION POLICY
***********************************
Operations Manager
General Manager Job 18 miles from Mount Vernon
Salary: $70,000 p.a. - $85,000 p.a.
Start: ASAP
Tiger is working with a successful next-generation technology consultancy firm. This firm works to solve the global digital skills emergency, which is holding back organizations and people from harnessing the power of leading technology to evolve and transform. They are seeking an Operations Manager to support three main areas: facilities, accounting, and basic IT support. This is a hybrid position. They are looking for a candidate who enjoys a fast-paced environment and likes to problem-solve. Tons of room for growth!
Responsibilities:
Accounts Receivable - attend US Billing calls and responsible for ensuring the US invoice master list is up to date
Responsible for billing and credit control
Ensure a smooth onboarding process
Monitor rate accuracy in Salesforce
Obtaining and managing client POs
Manage the logistics of contract extensions in a timely manner
Work with the commercial and financial superusers for ThoughtSpot and Salesforce to create, update, and disseminate central reporting for US operations, focusing on US Sales
Maintain and improve the service provision of the US office, including stock, furniture, technology, and general working conditions
Manage all office and event-related purchasing activities, travel booking, and expenses
Support internal and external visitors.
Manage key supplier relationships.
Provide timely support to the UK IT team for US local IT issues
Responsible for laptop provisioning
Experience:
Prior experience with billing, credit control, or commercial support roles.
Strong understanding of accounts receivable processes
Familiarity with Salesforce or other CRM systems
Strong organizational skills
Experience managing office facilities
Ability to oversee purchasing activities
Basic troubleshooting and IT support
Ability to assist with onboarding/offboarding processes related to IT systems.
Experience working with cross-functional teams, including finance, sales, and IT.
Strong attention to detail and accuracy.
Ability to manage multiple tasks and prioritize workload effectively.
Excellent communication skills for liaising with internal and external stakeholders.
Problem-solving mindset with a proactive approach to challenges.
Store Manager
General Manager Job 18 miles from Mount Vernon
MANGO is a multinational fashion company that designs, manufactures and markets clothing and accessories.
At MANGO, we inspire and unite through our passion for style and culture. We are in 118 countries and our online presence extends to more than 85 countries. Our team is made up of people of 112 nationalities.
In our team, we are proactive and dynamic, with communication skills and we are always open to new challenges. We are a young and multicultural team, we love the good vibes we have and we work together to achieve results. We are informed of trends and current events in the retail world.
Job Details:
We are excited to announce a Store Manager position for our MANGO New York Soho Flagship store. If you are passionate about fashion and looking to lead a team in a dynamic retail environment, we'd love to hear from you.
Reporting to the District Manager you will be responsible for the general running of your store. You will ensure that sales targets are exceeded, customer service is at its highest level and the store image is impeccable. You will be responsible for leading and motivating your team and maintaining an atmosphere that is always active and pleasant.
Key Responsibilities:
To ensure an excellent level of customer service is provided in the store
To plan, apply and monitor the required measures in order to reach and exceed sales targets
To analyze and review management indicators and costs in order to improve them
To ensure and collaborate in the implementation of merchandising standards and optimize selling space in order to obtain maximum profitability
To be familiar with the collection, and control and manage the stock to maximize sales
To act as a role model and promote effective communication within the team
To recruit, train and ensure the seamless integration of the new employees
To lead and motivate the team, ensuring the development of staff potential
To plan, organize, prioritize and distribute tasks, optimizing resources and minimizing costs
To ensure the optimal management of personnel administration duties
We are looking for an individual with relevant experience in managing a dynamic store within the fashion retail industry.
You should be self-motivated, inspire your team to work well as a team leading by example and deliver outstanding results. You should have a proven ability to maximize profitability. Sales-oriented, organized and tenacious, you are a problem solver, able to work well under pressure and adapt to changes.
If you like sharing responsibility, developing both professionally and personally, and want to grow in a dynamic fashion retail company in full expansion, then this is your opportunity!
Apply now and start a long and successful career within MANGO.
Join our team! Help us to reach our goal: to be present in every city in the world.
What makes us special?
As a member of the Mango team, you'll get a 40% discount on all our lines, so that you'll always be wearing the latest!
Insurance Benefit: You only pay a % of the value!
Pet Insurance - Partnering with MetLife, covering up to 90% of veterinary expenses.
401(K) Pension Plan
Holidays + Wellness Days
Vacation Days
Commuter Benefits
Bonus and/or Commission paid monthly
At Mango, we invest in your personal and professional development. Access a wide range of training courses, personalized mentoring, continuous development programs and internal promotion opportunities that will drive you toward success.
Think big! Mango offers you international opportunities in over 120 markets for you to broaden your horizons and grow with us globally.
The pay range for this position at commencement of employment is expected to be between $72,000 - $108,000/annually; however, base pay offered may vary depending on multiple individualized factors, including location, job-related knowledge, skills, and experience. The Company reserves the right to modify this pay range at any time.
You got it?
We like you!
Store Manager
General Manager Job 18 miles from Mount Vernon
As the Store Manager, you maintain a critical leadership role. You are someone the store staff can rely on for guidance and growth. You will create a highly productive environment in which customers have an extraordinary experience, employees are able to do their best and the business thrives. You are primarily accountable for developing and maintaining staff selling and service skills, in addition to the day-to-day operations of running a successful business with an authentic approach.
Areas of Responsibilities:
Leadership and People Management
Model behavior that reflects the company's core values
Manage overall team performance & growth
Assist in recruitment, selection and on-boarding of store staff
Execute effective store communications, ensuring that staff is involved & updated
Display a strong commitment to self-development and growth
Deliver the Customer Experience
Lead by example; train, guide and coach staff on selling & service skills, driving them to create transformational customer experiences & exceed sales targets
Create the customer journey in your store - customize it for your customer demographic & manage your team to develop & maintain productive customer relationships
Build a strong consignment business in your store
Represent the Brand
Emulate the brand aesthetic & embody a strong sense of fashion sensibility and an enthusiastic attitude
Oversee the development of clientele by implementing strategic initiatives that build our customer base & increase repeat business
Take ownership for maintaining brand aesthetic across all touch points including associate presentation, dress code, visual standards, maintenance and merchandising to create a fully branded environment
Operational Excellence
Understand the importance of efficient store operations
Consistently adhere to all operational procedures
Take ownership for accuracy of information entered in POS & other technology as required
Enforce our people policies & ensure accurate and timely processing of employee paperwork (including but not limited to payroll & time/attendance, employee changes & employee discipline)
Protect our assets by adhering to all loss prevention and operational policies & procedures
Drive the Business and Deliver Results
Ensure the store is on target to achieve financial targets through monitoring and improvement of measurable statistics that drive the business
Monitor team sales targets & other metrics
Manage your people resources to maximize sales, traffic flow, floor coverage and customer engagement; adjust schedules as necessary
Ensure disciplined control of payroll expenses
Requirements
3-5 years of management experience in a luxury or service driven environment
At least 2 years of Key Holder or Selling Manager experience, with performance at an exemplary level Management &/or employee training experience in a previous role a plus
Prior experience as a GM/SM a plus
Retail Assistant Store Manager - Perishable/Non-Perishable
General Manager Job 21 miles from Mount Vernon
To assist the General Store Manager in general management duties and to share responsibility for the store's operation and performance, in particular, the perishable departments. To coordinate and direct the overall operations of the store in the absence of the GSM. To ensure growth, profitability, customer satisfaction, and associate morale in his/her product areas and storewide.
Essential Duties and Responsibilities:
The essential duties and responsibilities of this position include, but are not limited to, the following:
Ensure proper ordering, handling, prepping, and rotation of all perishable department products. Monitor quality, freshness and variety on a regular basis.
Promote impulse sales and optimum department sales mix through creative and well-merchandised displays.
Review the IBM/Micro Strategies weekly item movement reports with the department heads.
Review quarterly department performance with each department head and GSM.
Carry out the instructions/weekly plan of the perishable supervisor
Ensure customer goodwill by promoting and maintaining the highest standards of customer service. Handle requests and/or complaints in a courteous and timely fashion.
Knowledgeable to perform all of the duties of an experienced clerk in all perishable departments.
Encourage and promote a high level of associate morale. Generate enthusiasm among associates by creating a work environment conducive to teamwork.
Ensure that regular department meetings are scheduled.
Communicate, observe and enforce all store rules and company policies to department heads, associates, vendors, and service people.
Maintain a neat, well-groomed personal appearance at all times to set a good example
Monitor and enforce punctuality in shift working hours of all perishable department associates and ensure their compliance with the company's time clock policies.
Observe all local, state and federal health and civil code regulations & ordinances throughout the store.
Ensures that all department associates comply with safety policies and procedures; encourage safety suggestions and participation in the store's Safety Committee meetings.
Ensure proper merchandising, maintenance and clearance of all seasonal items.
Ensure that store associates keep refrigerated coolers and shelves fully stocked and faced to the maximum extent possible according to tag allocation and department standards.
Ensure that all price changes implemented in a timely manner.
Ensure that all ad merchandise is properly priced, displayed and signed and that the prices of items in the previous week's ad promotion have been restored to normal.
Ensure that all displays are built for maximum sales and profits, are neat and colorful, include tie-in merchandise when applicable, and are properly signed.
Encourage department heads to promote sampling, and cross merchandising to stimulate consumer interest and create excitement within the department.
Provide the GSM with weekly updated messages for the in-store repeater broadcast with input from the department head.
Inspect the store on an on-going basis for compliance with company standards and regulatory agencies' requirements; identify deviations and with GSM take corrective action to achieve compliance through the appropriate department head.
Maintain proper allocation of in-store selling space for maximum sales and profitability.
Keep all controllable expenses to a minimum.
Maintain pricing integrity between shelf and computer. Keep Scan Rites to a minimum and maintain signage (and UPL's where applicable).
Be fair and consistent in enforcing department procedures, company rules and policies and in disciplining.
Ensure perishable department heads are performing all job functions as outlined in their respective job descriptions.
Develop and maintain an on-going shrink awareness program within the perishables departments with the assistance of the department heads.
Control labor costs to ensure that they are within budget relative to projected sales and operating results.
Ensure that accurate records are maintained in tracking markups and markdowns.
Understand and perform all functions of the GSM in his/her absence.
Submit required reports and surveys on schedule or in a timely manner.
Respond to customer and associate accidents or emergencies calmly, and attend to the required paperwork in a timely and thorough manner.
Perform and assign general housekeeping and sanitation duties in compliance with store policy, department standards and state and local health regulations on a regular ongoing basis.
Assist in receiving and unloading of merchandise; check and verify product receiving to ensure that the items listed on vendor invoices are all delivered, check products for quality, count, and condition.
Check equipment daily for proper performance.
Visit competition on a regular basis.
Additional Duties and Responsibilities:
Continuously perform a visual inspection of: out of stocks; temperatures; dates on merchandise; back room stock levels; rotations; quality of products.
Review commodity reports.
Ensure that CGO maintenance is being done.
Ensure that the WROP report is being reviewed with Department managers.
Review departmental schedules on a weekly basis; insure that all overtime is approved by the Store Manager.
QA reviews must be continuously done and reviewed with Department Managers.
Ensure that signage is accurate and proper.
Ensure that monthly Price Audits are being completed in all departments
Review shrink check list with Department managers if department has results not meeting expectations.
Identify and advise Human Resources of any associates that have the potential to be promoted.
Standards
Observe all store rules and company policies.
Comply with company grooming and dress codes
Observe shift operating hours at all times as scheduled by the manager.
Adhere to all local, state and federal health and civil code regulations. (i.e. wearing approved hat or hair net, gloves, etc.)
Comply with safety policies and procedures.
Maintain good communications in the department and throughout the organization.
Observe security standards by staying alert.
Requirements
Must be thoroughly familiar and willing to comply with all priorities and store policies pertaining to the position, including punctual and reliable attendance.
Must be able to calculate figures and amounts such as discounts, percentages, gross margins, and apply these concepts of basic math in order to verify vendor invoice charges and counts.
Must be able to accurately complete required reports including the daily sales report, inventory counts, receiving logs, and cash accountability or cash reconciliation and audit forms.
Must have the ability to read, write, analyze, interpret, and understand the English language with sufficient proficiency.
Must be knowledgeable in the various types of product carried in the departments.
Must be able to perform all duties and responsibilities in an efficient and satisfactory manner that meets the minimum standards for productivity, accuracy, cleanliness, harmony and safety.
Physical Requirements
Must be able to lift heavy objects occasionally.
Must be able to climb a ladder to retrieve items from overhead racks and storage areas.
Must be able to sweep and mop floors and lift and carry out trash containers to be emptied outside the department
Must have sufficient physical mobility or agility to be able to respond quickly to fire or other emergencies such as cleanup requests due to accidental spills or breakage of glass.
Must be able to stock coolers and shelves and endure working under extreme temperatures in refrigerated storage areas and near/around heated ovens.
Must be able to work in close contact with flour, spices, starches, other powdered substances, meat product, seafood and shellfish, fresh fruit, vegetables, flowers and plants without adverse allergic reactions.
Must be able to tolerate moderate amounts of dust and chemical fumes from common household cleaning agents such as ammonia during routine housekeeping duties.