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Front Desk Receptionist skills for your resume and career

Updated January 8, 2025
5 min read
Front Desk Receptionist Example Skills
Below we've compiled a list of the most critical front desk receptionist skills. We ranked the top skills for front desk receptionists based on the percentage of resumes they appeared on. For example, 23.0% of front desk receptionist resumes contained patients as a skill. Continue reading to find out what skills a front desk receptionist needs to be successful in the workplace.

15 front desk receptionist skills for your resume and career

1. Patients

Here's how front desk receptionists use patients:
  • Registered new patients and updated existing patient demographics by collecting patients detailed information including personal and financial information.
  • Assisted patients and visitors/ helped patients who have been discharged from therapy incorporate physical activities into their everyday lives

2. Check-In

Check-in is the hospital process of registering new patients to the hospital database. It also refers to where patients get their information registered or where patient's kin check for their patient's whereabouts.

Here's how front desk receptionists use check-in:
  • Established accurate accounts for each guest upon check-in according to their requirements and ensured guest paperwork or documentation was filed appropriately.
  • Greeted customers in professional manner and facilitated check-in and check-out process as appropriate.

3. Phone Calls

Phone calls are a wireless or wired connection made over a telephone or a mobile phone between two people. Two parties are involved in a phone call, the caller and the receiver. A caller dials the number of the one he wants to call, and the recipient hears a bell or a tune to which he picks up the call. The call establishes a connection between them through which they can communicate. The voice is converted into signals and is transmitted through wired or wireless technology.

Here's how front desk receptionists use phone calls:
  • Manage receptionist area, including greeting visitors, responding to telephone calls and scanning identification information.
  • Serve as a liaison between patient and medical support staff through answering phone calls, emails, and patient portal requests.

4. Reservations

Here's how front desk receptionists use reservations:
  • Communicated with previous shift, organized shift and review reservations and updated contingency.
  • Deal with advanced reservations, took bookings and fulfilled particular requirements.

5. Customer Service

Customer service is the process of offering assistance to all the current and potential customers -- answering questions, fixing problems, and providing excellent service. The main goal of customer service is to build a strong relationship with the customers so that they keep coming back for more business.

Here's how front desk receptionists use customer service:
  • Provided friendly customer service by greeting members and answering calls regarding gym information; acknowledge by management for great communication skills.
  • Provided customer service to all residents; updated contact information and provided all information to social services on a daily basis

6. Appointment Scheduling

Here's how front desk receptionists use appointment scheduling:
  • Performed front desk duties including- -Answering phone calls-Booking appointments-Checking in clients/ cashier-Appointment Scheduling/ Payroll Processing-Salon assistant including assisting with clients i.e.
  • Answer telephones, appointment scheduling/confirmation, processing/documenting co-pays, making referral appointments and sending documentation to providers, office machinery proficient

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7. Patient Appointments

Here's how front desk receptionists use patient appointments:
  • Scheduled all patient appointments, filed charts daily, insurance eligibility verification, answered phones, greeted patients
  • Scheduled and confirmed patient appointments; coordinated physician schedules and maintained steady patient flow throughout the facility.
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8. Office Equipment

Here's how front desk receptionists use office equipment:
  • Provided information to staff and visitors, completed inventory on retail items and successfully maintained office equipment and medical supplies.
  • Managed office equipment operation and maintenance, inventory control including but not limited to copy machine and postage machine.

9. Insurance Verification

Here's how front desk receptionists use insurance verification:
  • Transfer added responsibilities including insurance verification, all clinic insurance authorizations, flexing hours to meet needs of Physical Therapist.
  • Performed address verification, insurance verification, claim Status, explanation of insurance benefits for accuracy of payment.

10. Patient Charts

Here's how front desk receptionists use patient charts:
  • Review patient charts to ensure proper documentation and information are enclosed in accordance with office guidelines.
  • Handled insurance and authorization verification, prepared patient charts, maintained and managed patient database.

11. Computer System

Here's how front desk receptionists use computer system:
  • Updated patient information and insurance, and entered the insurance information into computer system.
  • Document all customer information in appropriate computer systems, ensuring accuracy and completeness.

12. EMR

Here's how front desk receptionists use emr:
  • Check in and out patients, scanning, EMR, computer skills, typing 60wpm, schedule appointments, answer numerous calls
  • Answer multiple lines, check insurance, check in and out patients, schedule appointments, input records to EMR.

13. Patient Demographics

Patient demographics carry basic information about a patient admitted to a healthcare facility. These demographics help in patient identification and allow the hospital management to categorize the information. This characterization helps in making the process of statistical analysis easy. Patient demographics normally include; date of birth, gender, ethnicity, sex, address, contact information, and medical history.

Here's how front desk receptionists use patient demographics:
  • Updated patient demographics, account setup and maintenance* Medical record management, administrative support, customer Service and clerical duties.
  • Managed receptionist desk by greeting patients, ensuring correct paperwork is completed and collected patient demographics for statistical analysis.

14. Telephone Calls

Telephone calls are a communication means through which a caller is connected to the called party. The call is done through a telecommunications device called a telephone. The caller can use a landline, mobile phone, or satellite phone to make the call.

Here's how front desk receptionists use telephone calls:
  • Received and directed telephone calls and relay conversations and pertinent messages to others while maintaining accuracy, clarity and confidentiality.
  • Answered telephone calls, entered Data, completed referrals, received authorizations, verified patients insurance eligibility.

15. Insurance Benefits

Here's how front desk receptionists use insurance benefits:
  • Verify insurance benefits/eligibility and referrals.
  • Collect patient demographic data and analyze health insurance benefits as well as verify insurance eligibility.
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List of front desk receptionist skills to add to your resume

Front Desk Receptionist Skills

The most important skills for a front desk receptionist resume and required skills for a front desk receptionist to have include:

  • Patients
  • Check-In
  • Phone Calls
  • Reservations
  • Customer Service
  • Appointment Scheduling
  • Patient Appointments
  • Office Equipment
  • Insurance Verification
  • Patient Charts
  • Computer System
  • EMR
  • Patient Demographics
  • Telephone Calls
  • Insurance Benefits
  • Multi-Line Phone System
  • HIPAA
  • Direct Calls
  • Insurance Eligibility
  • Word Processing
  • Administrative Tasks
  • Clerical Support
  • Night Audit
  • Greeting Guests
  • POS
  • Patient Accounts
  • PowerPoint
  • Transferring Calls
  • Patient Payments
  • Hotel Services
  • Patient Flow
  • Hippa
  • Customer Complaints
  • Insurance Coverage
  • Credit Card Transactions
  • Multi-Line Telephone
  • Guest Complaints
  • Insurance Claims
  • Process Payments
  • Room Availability
  • MRI
  • Relay Messages
  • Bank Deposits
  • Customer Inquiries
  • Fax Machines
  • Telephone Switchboard
  • Smoothies
  • Medical Charts
  • Greeting Clients

Updated January 8, 2025

Zippia Research Team
Zippia Team

Editorial Staff

The Zippia Research Team has spent countless hours reviewing resumes, job postings, and government data to determine what goes into getting a job in each phase of life. Professional writers and data scientists comprise the Zippia Research Team.

Updated January 8, 2025

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