Front Desk Manager job description

Assist in managing all aspects of front office areas, which may include but not limited to guest registration, bell services, concierge services, business center, telephone services, and guest reservations to ensure guest satisfaction and maximize hotel profitability. Adhere to all brand standards and desk merchandising. Serve as Front Office Manager in his/her absence.
Job Description
Act independently as MOD, covering morning and evening shifts.Supervise all front office staff including front desk, communications, uniform services and concierge.Offer MOD support to other unsupervised departments as needed.Act as Travel pass champion.Distribute minutes and conduct Manager's Meeting.Oversee VIP arrivals.Perform VIP Escorts.Act as Lobby AmbassadorTrack and follow up on in-house guest challenges.Resolve guest related issues.Liaison with other departments to ensure guest satisfaction.Assist with post-stay guest follow up.Perform Property rounds.Act as Front Office representative during Pre-Cons.Monitor and coordinate concierge requests.Provide site tours of the hotel.
Deliver Passionate & Engaging Service to our Guests

You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
You will consistently deliver our GUEST model:Greet or welcome everyone, warmly with a smile Use eye and ear contact and guest's name Establish/anticipate needs Solve and own all requests/complaints Thank everyone

Build solid relationship with your Colleagues
Treat colleagues with respect and dignity Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Additional Job Description

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

Medical, Dental and Vision InsuranceHealth Savings Account with Company Match 401(k) Retirement Plan with Company MatchPaid Vacation and Sick DaysSonesta Hotel DiscountsEducational AssistancePaid Parental LeaveCompany Paid Life InsuranceCompany Paid Short Term and Long Term Disability InsuranceVarious Employee Perks and Discounts

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.

Come be a part of something bigger!

Benchmark | Pyramid is a strong believer in offering our employees Work-Life Effectiveness through, practices, policies, and programs to help our employees achieve success at both work and home. Here are just some of the great benefits we offer:
Full Time employees have access to Medical and Dental insurance to fit your needs Benchmark University (You can grow both personally and professionally through on-line webinars and self-study courses) 401K match (Let us help you build your financial future) Companywide Hotel Room Discounts (Who doesn't love to get away) Paid Time OffEmployee Assistance Program (We are here to support you) Employee family events (bring the kids!) Partnerships and discounts with major retailers such as AT&T, Verizon and Dish to name a few Many more, please inquire for more details

At our core, Skamania Lodge is about discovering those rare, unparalleled experiences that fill your soul with energy, connection, and inspiration. Located in Stevenson WA, just 45 minutes outside Portland OR, Skamania is nestled on 175 acres of lush forest overlooking the breathtaking Columbia River and Cascade Mountains. Our resort experience is quintessential Pacific Northwest; from the taste of our menus, touch of our Cascadian-style accommodations to our energizing team building adventures. Skamania proudly features 256 guest rooms, 6 unique and secluded luxury treehouses, over 40,000 square feet of meeting space, and with various opportunities for outdoor adventure for both guests and employees; there is truly not a better place to lead our front desk operations.

What you will have an opportunity to do:

Oversee all daily Front Office operations and ensure superior guest satisfaction. Financial responsibilities include managing the annual budget, maintain labor costs to forecast/budget, manage spending accounts and review monthly Profit & Loss reports. Maintain proper staffing levels for all departments (Front Desk Agents, Bell Staff, Concierge). Ensure proper training materials are in place and used by each department. Implement coaching, career planning and recognition programs for all associates.Daily monitoring of room inventory, rate and plan availability. Maintain average daily rate to ensure revenue maximization forecasting occupancy.Attend required meetings and ensured all information is communicated to staff.Participates in Revenue Optimization Committee (ROC) meetings.Ensure authority and responsibility is properly delegated to all associates, so that the workload is distributed equally and handled in a professional manner.Ensure all guest comments regarding any deficiency in the Front Office area are corrected. Ensure all guest contact is handled in a courteous manner.Must be knowledgeable and possess the ability to perform all clerk essential functions and supportive functions.Maintains an up to date working knowledge of all resort amenities as well as any special events.Interacts with resort staff in a professional manner, assisting other departments with necessary information.Up sells other resort services and amenities to guests.Always maintains a professional demeanor and attitude.Follows set procedures on posting, charges, cashing checks, safe deposits and refunds.Maintains constant awareness of safety issues, (i.e. broken glass, frayed electrical cords, leaks, broken locks and suspicious persons).Acts with responsibility towards all company property, supplies and assets.

SUPPORTIVE FUNCTIONS:
In addition to performance of the essential functions, this position may be required to perform a combination of supportive functions, with the percentage of time performing each function to be solely determined by the supervisor based upon the particular requirements of the resort.
Attend meetings in place of the Director of Rooms.Inspect guest rooms.Perform Manager on Duty shifts when necessary.Relieve Front Office departments or staff for breaks/lunches.Assist on the communications switchboard.

What are we looking for?
Two years of supervisory or equivalent experience in hotel front office or reservations.Previous experience working with Property Management Systems preferred.Proven experience working in a fast paced environment.Ability to work a flexible schedule that include evenings, weekends and holidays.Valid driver's license and clean driving abstract.CPR Certified preferred.Excellent customer service skills and phone etiquette.Ability to problem solve and resolve issues in a professional manner.Strong computer skills and working knowledge of Microsoft Office Programs.Excellent team building and leadership skills.Must have a passion for creating an exceptional experience for all guests.PCI Compliance Training (done at time of hire).

Benchmark Hospitality is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.

Actual compensation packages are based on a wide array of factors unique to each candidate, including but not limited to skill set, years & depth of experience, certifications and specific office location. This may differ in other locations due to cost of labor considerations.

Health, Wellness and Fitness Professionals
Compensation / Perks:

• $12 -$15 per hour
• High-energy atmosphere
• Career growth opportunities
• Continuing education opportunities
• Flexible Schedule
• Most Weekends off

Job summary:

The front desk associate is the lead customer service contact person for all clients, guests, and prospects. They are essential in the day-to-day operations of the store. The Front Desk needs to monitor client’s sessions to ensure they are on time with their sessions. They also need to help promote the renewals of current customers. The Front Desk is directly responsible for the acquisition of new prospects via telephone inquiries.

Culture:

Part of the duties required of a Front Desk Associate is to maintain and contribute to the culture of Stretch Zone. We at Stretch Zone work as a team. All team members are expected to clean and maintain the store. Everyone is expected to contribute. This culture is a foundation of Stretch Zone and will contribute to the overall success of each location. This will help us provide the very best service and atmosphere for all of our clients.

Essential duties and responsibilities:

· Greets all clients and guests· Answers and directs all phone calls using IT script· Fields customer complaints and concerns· Performs opening and closing procedures· Creates the First impression· Calls and confirms all clients for the day· Calls all clients that are not meeting their session per week average· Calls to Exceed 75+ per day· Responsible for the inventory of the store-send requisition· Completes all automated tasks that are assigned to the front desk manager position· Store is clean and organized at all time· Gather information for stretch practitioner lost sheep follow up· Aid Staff with identifying clients coming due for renewal by adding alerts to the calendar· Aid the GM with marketing and pop-up information

Required knowledge and skills:

· Must be highly motivated and energetic · Excellent communication and interpersonal skills· Organizational skills· Strong attention to detail· Ability to multitask· An understanding of operations· Must be a team player· Must be able to workdays, evenings and weekend as necessary